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Can’t Download Apps

Galaxy S6 can’t download apps, install updates, or open apps when wifi is on, other issues

Our final #GalaxyS6 post for the week is here. To make it worth your while, we’re bringing you 12 different S6 issues here and their solutions. We will resume posting more S6 issues next week so keep watching for them.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1:  Galaxy S6 edge crashes everytime a video plays

Hi guys. I have Samsung S6 edge plus since November 2015. I’m facing a new problem with it, which is each time I open a video via YouTube, Facebook, Instagram or even a saved video inside it, my phone restart itself automatically.

I tried many solutions like factory reset, cache wipe, and tried to open a video through safe mode but the phone turned off immediately. I also sent it to Samsung agencies in my country Jordan. they installed a new software on it but the problem still remains! I tried a third party specialist but had no luck. i need to know what’s wrong with my phone! I’m desperate. Can you please give me a solution? — Khadeeja

Solution: Hi Khadeeja. There are only two possibilities that we can think as the reason why this is happening. The first one may be due to a third party app and in order to check that, you want to restart the phone to safe mode. Here’s how:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Safe mode blocks third party apps and services from running so if your phone will be able to play a video normally, that’s proof that our suspicion is true. You won’t be able to load YouTube, Facebook, and Instagram apps unless they’re part of the pre-installed apps so you want to just play a video saved in the Gallery or somewhere in the phone.

We understand that you already tried to factory reset the phone before contacting us but if you did it without checking how video works right after, you may have simply re-installed the problematic app. If the problem continues even when your device is in safe mode, do another round of factory reset, and observe the phone while playing videos afterwards. Make sure not to reinstall anything before doing the test.

If the issue persists, then the second possibility is most probably true — that there’s an unknown software or hardware glitch behind the trouble. Unfortunately, there’s really no way to know for sure where this glitch may lie so you’ll be better off with a replacement phone. Don’t send the phone and have it simply repaired. No technician will be able to determine its cause at all so you want to opt for a replacement instead.

Problem 2: Galaxy S6 edge processor not working

I purchased the S6 edge last year 3 October 2105 in Dubai. The phone worked well then the CPU just died. I took the cellphone to Samsung South Africa in Cape Town and they told me that they cannot fix it because I did not buy it in South Africa and the guarantee is only for that country. Sad to say in the technological world they cannot carry an international guarantee. They also told me that the CPU cannot be repaired. I must throw the phone away. That’s an expensive device and that was the answer I got from customer service at Samsung South Africa Cape Town. Sad. — Pardu6

Solution: Hi Pardu6. We don’t know how you were able to determine that the device’s processor has died but, sadly, yes, it cannot be repaired. It will take an entire motherboard replacement to give you a running phone again. And motherboard replacement is an impractical choice for a smartphone repair because it will cost almost as a new phone. And there’s no guarantee that the device will work normally again following a motherboard replacement. So, unfortunate it may be, you really don’t have much choice in this situation but to simply throw the device away, or replace it.

Problem 3: Galaxy S6 edge sound is very low during calls

I am on my third S6 edge plus since December of 2015. The same issue keeps happening. What happens is, when I make a call, the other person cannot hear me and sounds like I’m talking into a paper bag. The whole time I can hear them just fine. We’ve tried replacing the SIM card, didn’t help. Have tried resetting factory settings, didn’t help. Safe mode, didn’t help. No screen protector or cover, didn’t help. Using HD calling and WiFi calling, didn’t help. None of them have been submerged or any water damage. They are going to allow me to get a different phone entirely. Just wondering if you’ve had anyone else report this issue and had an answer? — Megan

Solution: Hi Megan. If the same problem keeps happening on at least 3 phones on the same network, we don’t think it’s a device issue at all. This must be network-related. It can be that the Galaxy S6 phone model is not properly coded to work with the network’s voice calling system, or that all Galaxy S6 phones are simply incompatible with your current network. Try getting an entirely different phone model like a Galaxy S7 or S8 (or get an older Galaxy S5) to see if the same issue occurs. We’ve heard of this issue in some other phones before but they’re random and happens on all sorts of devices, including non-Android ones.

Keep in mind though that most voice call-related issues are network-related so please work with your carrier to solve the issue.

Problem 4: Galaxy S6 won’t turn off

When I woke up this morning I took my phone off of the charger and started to attempt to use it. I could slide the home screen either which way but when I pressed on an icon for anything, nothing would happen. When I held the power button down to restart the phone options to restart or turn off, the phone popped up but when I chose an option the home screen would appear and nothing else would happen. I can’t make any calls, any text messages, open any app or function for the phone, turn it off or restart it. I can open any of the windows, settings, nothing. What do I do? — Noah

Solution: Hi Noah. You can either try to soft reset the device, or wait until the battery is drained and the device turns off. Only then can you try other follow up troubleshooting like wiping the cache partition, observe it in safe mode, or factory reset.

To soft reset your S6, kindly do the following:

  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select.

Problem 5: Galaxy S6 keeps getting a notification of an incoming SMS but can’t open it

My phone won’t show me my messages from a certain person. Only that person and they texted me a lot of times but I still can’t see it. Now no matter what I do it seems it’ll never leave. My phone keeps saying that I have a message, it won’t leave my notification bar, and the message app has a one on it. But when I click on the message it takes me to the new message page, and I can’t delete the message because there isn’t in there to delete. I’ve done what many pages have told me to do. I’ve forced stopped the messaging app, turned it off and on, but my Samsung Galaxy S6 edge does not have the All button to clear data in settings. I don’t know what to do. Please help me! — Robersonstarks

Solution: Hi Robersonstarks. The simplest fix for this issue is most probably by clearing the data off the messaging app. If your phone is running Android Marshmallow or Nougat, here are the steps on how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data button for the application. Tap it.

If clearing the app’s data won’t work, do a factory reset by following the steps below:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 6: Galaxy S6 stuck in boot loop

  • Bootloop
  • Can’t enter recovery mode, sometimes it can if battery charge is below 10%
  • Had done clear cache and factory reset in Recovey mode
  • Can revert to stock firmware, however an update image shows its stuck at 32% and after that phone enters bootloop
  • Problem started after my girlfriend installed an app about editing pictures
  • Had rooted phone using Kingroot before

Please help… I already followed all tutorials available online on how to fix bootloop but none worked. — Excalibur

Solution: Hi Excalibur. Try flashing the bootloader and see what happens from there. If that won’t fix the issue, nothing will.

Problem 7: Galaxy S6 can’t download apps, install updates, or open apps when wifi is on

Hi there! Love my Androids and recently moved from a Galaxy S4 to the S6. So far, I am happy with the phone, except for one thing: I cannot seem to download apps/install updates/do anything when connected to a strong wifi signal.

The phone indicates that the phone is connected fine (and it’s the same wifi I’ve used for years on the old phone without an issue). Yet, if I try to send an email, download an app, I must turn OFF wifi in order for the action to be completed. Help! — Linda

Solution: Hi Linda. There may be a software glitch causing the problem. We suggest that you do two things. One is to wipe the cache partition to force the phone to build a new system cache, and two, to factory reset if the first one won’t work.

Here are the steps on how to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Refer to the steps above on how to factory reset your S6.

Problem 8: Galaxy S6 can’t receive SMS from some contacts

I used to own a Samsung S3. I loved it but then I noticed I wasn’t receiving texts from certain people. I thought it was because the phone was old. I got an iPhone 5 and no more issues with receiving texts, BUT I hated the phone. I gave it to my younger son and bought a Samsung S6. Guess what, I don’t receive texts again, specifically not from O2 or Vodafone users. I’m with Three by the way. They receive my texts but I don’t get theirs unless they’re very short. So the problem is intermittent but I think I’ve narrowed it down to being in part due to length of text and in part specific network providers. This issue has caused me no end of problems. I’ve almost lost friends over it. People think I’m ignoring them! I’ve had a new SIM card and umpteen conversations with Three. Can you help? The interesting thing is it’s happened with two different Samsung phones but not the iPhone I had in between (same number throughout). Can you help? — Hilary

Solution: Hi Hilary. This kind is issue is best addressed by your carrier than by third party support teams like us. The most that we tell you is to try basic device troubleshooting such:

  1. clear the cache and data of messaging app
  2. wipe the cache partition
  3. using another messaging app
  4. perform a factory reset

Other than these, the rest of the support should come from your carrier’s technical support team. They should be able to help you check if there are blocks in place causing the problem, or if there are other issues on their end.

Problem 9: Galaxy S6 Bluetooth keeps disconnecting

I recently received a FitBit Blaze for my birthday and have struggled to get it paired with my Samsung Galaxy S6. During the setup, I lost Bluetooth connectivity and had to complete the setup through my laptop. Since that point, I have been able to pair my device a couple times, but the Bluetooth on my phone repeatedly shuts off. I am only able to turn it on after restarting my phone, and even then, it shuts back off after a few minutes. — Kat

Solution: Hi Kat. Bluetooth functionality is often one of the most reliable connection in a Galaxy phone so there must be a bug causing it to not work properly. Try wiping the cache partition first. If that won’t work, head over to Settings>Apps and delete the Bluetooth app’s cache and data (complete steps provided above). If the problem remains after that, create a back up of your data and factory reset the device. That should take care of the problem.

Problem 10: Galaxy S6 can’t make calls or send and receive SMS

Hello. On Friday my phone random stopped working. I have called AT&T and Samsung, the Samsung repair store and Best buy. Samsung says I have to bring my phone to them in Texas to have them look at it but that is impossible.

So I have been searching for a long time for help. The phone shows Data, and Bars, but will not make or receive calls, will not send or receive texts, and will connect to data. After troubleshooting with AT&T I no longer so have any network connection. Any advice would be helpful, I have been on your site for a while and tried several other tips you gave others, but nothing helps. — Amy

Solution: Hi Amy. If you’ve around our website for some time, you’ll notice that most of the time, our solutions are all software related. A lot of times we recommend that users simply do a factory reset if all else fails. That’s because there’s only so much that you can do in an Android device. Factory reset is the most drastic solution that we often suggest, especially if we think that the problem is due to a software bug. Yours may be due to a software issue as well. If you haven’t tried our usual dose of troubleshooting like the ones we mention above, send the phone to Samsung so the hardware can be checked. Anything that cannot be fixed by factory reset must be caused by bad hardware, or a very serious coding problem. Either way, you either have to send the phone in for repair or replacement.

Problem 11: Galaxy S6 sync not working properly

Initially, I thought I had a problem with the syncing of my Google mailboxes. Mails were not dropping on the phone. I kept having to refresh the mailbox manually before mails will drop. I followed your directions and wiped the cache, issue persisted. I then noticed that the issue was not with my mailbox alone. Tweets don’t drop, Skype pings are very irregular and same with Whatsapp. Sometimes I see no internet notice in my Skype thread page while fully connected to wifi. The issue is same either on my work wifi or at home. Same with my mobile data. Please help! I am very frustrated. — Kelden20

Solution: Hi Kelden20. This issue may stem from a master sync issue. If the Sync button in the status has always been on throughout this time, do a factory reset to fix the problem. Also, make sure that your operating system is fully updated to minimize possible bugs that can lead to problems.

If you have lots of third party apps, it may also pay if you observe how sync works in your phone by booting it to safe mode. Let the phone run in safe mode for at least 2 full days so you’ll notice any difference. If sync works properly while safe mode is on, one of the apps must be to blame.

Keep in mind that third party apps you’re having problems with like Skype, Twitter, or Whatsapp will not work at all when safe mode is enabled so you’ll not receive any notifications for them.

Problem 12: Galaxy S6 keeps restarting on its own due to bad battery

So I’ve dropped my phone numerous times and it finally cracked. There have been no problems until recently. All of a sudden my S6 freezes in the middle of using it and restarts. Sometimes when I turn it back on the battery percentage has decreased a large amount and most of the time the percentage is 0. For example it could be at 80% battery life but then it restarts and when it turns back on its at 0%.

Also, I’ve noticed that everytime before it turns off, the cell signal bar loses all connection. That’s how I know it’s going to restart. I’m not sure what’s going on I can’t seem to find anyone else with the same problem online. I’m pretty sure it’s a bad battery but I’m going to try to back up and reset the S6 before I go out and replace the battery. Note that I’ve also tried clearing the partition cashe and removing the sim card, nothing worked. — Ethan

Solution: Hi Ethan. If the phone’s battery no longer holds enough charge to keep the phone stay long enough to back up your files, there’s nothing much that you can do. Battery malfunction is considered hardware failure and there’s no software trick that can fix it except battery replacement.

 


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Samsung Galaxy S5 deletes pictures & videos that were moved to microSD card, files get corrupted, other memory issues

I will address some Samsung Galaxy S5 (#Samsung #GalaxyS5) memory issues in this post. We did receive several emails from our readers who were seeking for assistance to recover lost pictures and videos, which according to them, got deleted after being moved from the phone’s internal storage to the microSD card. Continue reading to learn more about these problems and how to tackle them.

Galaxy-S5-microsd-card-problems

If you have a different problem, visit our S5 troubleshooting page where we keep all the problems we already addressed. Find issues that are related to yours and use the solutions we suggested. If you couldn’t find related problems or if our solutions didn’t work, then fill up this questionnaire to contact us.

Pictures & videos moved to SD card got deleted

Problem: Every time i move pictures or videos from device storage to sd card phone deletes them. It says they are transferring but when I go to look on the SD card they are not there, OR on my device storage.

Related issue is when I try to moves Apps to sd card, the apps get removed and show up as gray icons.  When I tap on icons it says app not installed. For some reason no info can be written on sd card. Not sure why.

Answer: It’s an indication that your phone can no longer read from and write to your SD card because maybe it got corrupted or damaged.

Unmount your SD card and let your computer or laptop read from it. If you’re lucky, you can still backup all your files and in this case, try reformatting it to see if it could still be used, otherwise, it’s time you bought a new one.

Files get corrupted when transferred to SD card, can’t install apps

Problem: My Samsung 64GB micro sd card keeps on corrupting any files I transfer over, any photos, videos, and it doesn’t allow me to transfer apps to be installed, how do i fix, and how can I get my pictures back?

Answer: Well, it means that your SD card is still readable but there could be some sectors that got corrupted. Corrupted photos and files can no longer be recovered or even if you were able to do so, they still can’t be read by your phone nor your computer.

The best thing to do is try to salvage any bit of data you can extract from it and then reformat it to see if it could still be used. If not, then it’s time you bought a new one.

And no, you cannot install apps to the microSD card directly. You need to download and install your apps to your phone’s internal memory and move them to your SD card.

Phone prompts memory is full when updating apps

Problem: Hi guys, I’m new to android. I have the S5 I think it’s 19 gigs then I have a 29 gig memory chip but every time I try to update my apps or download the new operating system it keeps telling me my memory on my phone is full i tried deleting my unneeded apps and song. How do I download updates or move things to my memory card? I just can’t figure it out I kinda need some help. Thanks a lot. — Mike

Troubleshooting: Hey Mike! It’s just a matter of time before you can master that phone. About your concern, you have to go to the Application Manager, find the app that you want moved and you can proceed from there. But to make it easier for you, just follow these steps:

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Manage Applications.
  4. Tap the All tab.
  5. Find and tap the app you want to move.
  6. Tap Move to SD card.
  7. Now repeat the process to other apps you want transferred.

As to your files, pictures, videos and music tracks, you need to use the app called My Files. Once you’re in, all you need to do is cut and paste the files to the new location. I hope this helps.

Images from SD card deleted after an update

Problem: Images from SD card gone. All other files and apps still there. Not been moved to cloud storage. Used card reader and several file recovery apps. Not able to recover. There was a Samsung update the other day but I didn’t pay much attention to what it was. Don’t understand how hundreds of photos can just disappear like that.

Answer: If you were asking where did those photos go, well, your guess is as good as ours or even better since you understand your phone more than us. The thing is, files can’t just be deleted without intervention from the user, although there were reported circumstances of Android phones getting reset during the update. But even so, those pictures are already in the microSD card, even if the device was reset during the update, they still won’t be erased.

Is it possible that someone got access to your phone and inadvertently deleted them? One thing is certain though, if they’re not there, they’re not there.

Contacts won’t load, can’t download apps

Problem: My contacts will not load and have not loaded in at least a week. Also my device says there is no storage even though there is plenty. I cannot save numbers or see old numbers. I cannot download new apps or emails.

Troubleshooting: When you said there is plenty of storage space left, did you mean the phone’s internal storage or the SD card? If the phone says there’s not enough space to store new contact entries and apps, that’s probably true. So, here’s what you’re going to do:

  1. Transfer your files from the phone’s internal storage to the microSD card (external storage).
  2. Move some of your third-party apps especially ones that eat up so much space.

If these two procedures failed to fix the problem, then backup all your data to a computer and perform the master reset. After this, you’ll have plenty of storage space for your new contacts and apps, however, you will have to download all your apps again and transfer back your important files.

Related Problem: Recently my phone had been telling me I don’t have enough memory on my phone I guess do to all the music and pictures I have on phone. Because of that I haven’t been able to update my phone or install apps so I purchased a memory card so I can do so. I have already inserted my new memory card in the correct place but my phone is still telling me I have no memory left and is still not letting me update it. what can I do?

Galaxy S5 showing “Preparing SD Card” error

Problem: My Samsung Galaxy S5 just continuously says preparing external storage. All the photos that were previously stored on the phone are now not accessible and not displaying just a blank black page that says no external storage available. Also cannot download anything or receive any pictures or media from others. Removed the sd card and placed in another new one it says the same thing….please help.

Troubleshooting: That’s what happens if the phone is having a difficult time reading from the SD card but more often than not, it’s a sign that the external storage was corrupted, although there’s a chance it has already been damaged. Try having your computer or laptop read from it especially if you want to recover some important files. Your computer will tell right there and then if there’s something you can do about it. For instance, if your computer can read from the card, then you can backup all your files, however, if it asks to reformat it the moment you plug it in, then you have no other choice but to reformat it. The thing is, there’s no guarantee it could be fixed and once you start the format process, all your files will be deleted and impossible to recover.

If you decided to reformat it and the computer can read from and write to it, then you can still use it. Otherwise, it’s time you replaced it with a new one.

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Samsung Galaxy S6 Edge apps keep crashing, can’t download apps from Play Store, other app related problems

In this post, I will address some app-related issues with the Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge). The most common is the crashes, which is often characterized by errors like “Unfortunately, app has stopped.” In the first problem, the owner encountered the error indicating that Touchwiz (Samsung’s UI for its high-end devices) crashed and then other apps followed suit. Read on to learn more about this problem and how to fix it.

Samsung-Galaxy-S6-Edge-Bluetooth-Problem

 

For other problems, visit and browser our S6 Edge troubleshooting page where we put all issues we addressed. Find ones that are related to yours and use the suggest solutions. If they won’t work or if you can find issues related to what you currently have, then contact us. Just fill up this questionnaire here and hit Submit.

Here are the problems I addressed in this post…


Third-party and pre-installed apps crashing on brand new S6 Edge

Problem: Brand new replacement S6 Edge Phone. Even before installing any of the apps, I was getting the “Unfortunately, Touch Wiz Stopped Working” Error. Observed while watching the phone with no interaction or prompts: It appears to restarts itself. The icons would disappear for a second and then come back.

Installed Outlook. While attempting to setup an account I got the “Unfortunately, Outlook has stopped.” I was finally able to connect to my account. Now, whenever I try to read or compose messages it simply quits. Once in awhile I will get the  “Unfortunately” message.

Same deal with Garmin Connect. “Unfortunately, Connect has stopped.” And then it would simply quit out of it. Same deal with Facebook.

What I have already tried:

  • Taking it to the store and did the factory reset twice.
  • Replace the SIMS card.
  • Called warranty department, and I was told this was a known Android software issue and there is an update in the works.
  • Did all of the cache clearing default resets for touchwiz and all of the apps. Tried different Launchers as well. Home and Easy Home. etc.

So far nothing has worked.

Answer: It’s apparently a firmware issue and you have no other option but to have that unit replaced again. Your provider’s technicians have something to do about it as they’re authorized and have sufficient knowledge to flash the firmware in the device but since they don’t offer technical help, replacement is the only option left for you.

These devices were built in batches and it’s expected “some” units have defects out of the factory that’s why Samsung offers a grace period wherein the owner is eligible to receive a brand new replacement.

As for us end-users, there’s nothing we can do about it because if we attempted to flash the firmware manually and trip the Knox counter, you couldn’t claim warranty for your brand new phone.

Error retrieving information from server. [RPC:S-7:AEC M2IA-NCKS-MMXOK]

Problem: Can not install any new apps or apps I had on my recent phone. (Error retrieving information from server. [RPC:S-7:AEC M2IA-NCKS-MMXOK]).

Answer: This problem is account related and there’s not much you can do about it. However, if you have another Google account, you can set it up on your phone and use it to download apps. There were reports from owners who encountered this issue that removing the account in question and setting it up again will fix the problem, so it’s worth trying. But I advice you not to go further by wiping the cache and data of the Google Services Framework because that’s not gonna work.

Another good thing to do is call Google and report the problem and inquire about how long the problem will last. More often, Google representatives will give you an overview of the problem and ETA and you might even receive an email once the problem has been sorted out.

Galaxy S6 Edge Bluetooth connectivity with BMW 3 series unstable

Problem: Hi. My car a ’13 plate BMW 3 series, used to have a very stable and good connection with my S6 Edge, But after the last update the connectivity has become unstable, Calls now only last between 2-4min before the connectivity is lost, but the call is still on the phone and reconnects after about 30s. The contacts have now been removed from the car and it won’t sync them. My emails used to display on the car, but this functionality has gone. I need all of these functions for my work, and they used to be stable, but now they have been removed. Any ideas on how to get them resolved? Cheers, Howard.

Answer: Apparently, Howard, this is a Bluetooth issue and the recent firmware update to your phone may have brought new update to Bluetooth. The best thing to do is call BMW and inquire about new updates for the Bluetooth in your car. If there are no updates available for your car, then you will have to downgrade your phone to the previous firmware that worked well with your car. Doing so may void the warranty but I think it’s worth it.

Galaxy S6 Edge has issues with Flip Cover Control app

Problem: I downloaded and app called flip cover control, it’s supposed to activate and deactivate the phone when opened and closed. It worked the first few times then stopped. When I tried to uninstall it gives the option to deactivate, when I click that a message appears saying ‘this app is a device administrator and must be deactivated before installing’ so I don’t know what to do.

Troubleshooting: Just open the app interface and hit the toggle switch from On to Off to deactivate it. If that wouldn’t work, then force close the device by going to the application manager. Should it continue to give more problems, clear its cache and data, uninstall it and download a fresh copy from the Play Store.

Darker shades are pixelated after an update

Problem: I recently updated my phone to the android 5.1.1 operating system. I began the update at night then went to sleep, when I woke up in the morning the screen was looking all pixelated but only in the dark areas on the screen. For example when I was scrolling through Facebook I am able to see all of the colors on photos and videos exept for the really dark shades which just appear pixelated. I haven’t dropped the phone at all and this issue has only arisen since updating. I can send photos to people that look perfectly normal but it is only my phone on which they become pixelated. I was told wiping the cache partition might work, which it did for maybe an hour, then the issue started to occur again. Want to avoid the factory reset at all costs because it would take forever to put all my photos, apps and music back on there. Thank you.

Troubleshooting: I encountered an issue like this before and we didn’t do the master reset to fix it but we wiped the cache partition. So try this first:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I hope this helps.

Maps won’t load and screen stays grey

Problem: When the apps go to the map portion, the screen appears to try to load the map with Google appearing in the lower left corner but no information shows, the map stays all grey. I have uninstalled and re-installed both apps with no change and rebooted the phone. 

Answer: It seems like your internet connection is really slow that it can’t load the maps. If, however, your connection is good and fast and you’re still having this problem, I suggest you do the master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 3 Problems, Errors and Questions About Android 5.0 Lollipop Update [Part 57]

Galaxy-Note-4-Problems-3

As the roll out of Samsung Galaxy Note 3 Android 5.0 Lollipop update nears, we’re receiving a lot of emails asking if we know when Samsung starts the seeding. Honestly, we don’t know when exactly, only Samsung and your service providers do. But it’s fine with us if you email us.

This post is the 57th installment of our Samsung Galaxy Note 3 problems troubleshooting series. I addressed ten problems here, so if you emailed us before, try to check if your concerns were among the ones I answered. For those who just tuned in, please visit our Note 3 Troubleshooting page as we already addressed more than 600 problems and your concerns may already have a solution. Or, you can just email us at [email protected] or post on our Facebook wall and/or Google+ page.

Questions About Samsung Galaxy Note 3 Android 5.0 Lollipop Update

Q1: Hi Harold and TDG team. I’ve been following your troubleshooting series for Galaxy Note 3 and I’ve been wondering when the Lollipop update would come. I’m in PA. By the way, thanks for providing this great, free Android support. — Jansen

Q2: Hello. I heard Lollipop update has already started rolling out. How come I haven’t received a notification about it yet? — Clark

Q3: So, Galaxy S5 already received the lollipop update. When is it coming to Galaxy Note 3? I’ve been having problems with my current Android version. Do you think lollipop will fix them? — Kyle

Q4: Hi droid guy, I am with Verizon and my wife’s with T-Mobile and we both have Note 3s. I’ve been waiting for lollipop update since the news broke that Note 3 will receive it. When is Samsung gonna start seeding? Do you know? — Chris

Q5: I was expecting Note 3 will be updated to Android 5.0 this week but I was wrong. When is lollipop coming to Note 3? I’m in New York and I’m with Sprint. My provider doesn’t know when the roll out would be. The rep just said it would come soon. — Dominic

Answer: Hey guys. Samsung Galaxy Note 3 Android 5.0 Lollipop update already started rolling out in phases in Europe, Russia and some countries in Asia. Ever since, it has always been like this. Users in the United States will get the update a week or two later than the rest of the world especially for carried models. Obviously, Samsung already started seeding the update and your service providers may now be in the final stages of adding their bloatwares in the stock firmware. I think the update will be coming next week but we don’t know for sure. Let’s just wait, okay? We really don’t have control over this situation. For those who couldn’t, try rooting your phone and install custom ROMs at your own risk. There are now ROMs available online based on Android 5.0 for Note 3.

SMS, WiFi and Email Problems with Galaxy Note 3

Problems: Hi, tDG….

Great to find you! I’ve had a samsung note 3 for about a year now, and theres three odd things that are annoying. First, is the text issue. For some reason, after i text someone, their text reply often comes in above my text question or prompt. Its a time issue, mostly…if they answer quickly, the text editor put their response above my question. Makes it hard to read back or follow directions or instructions. If enough time elapses, a few mins, say, then it will comes in below my text properly. Also, the texting worked fine at first, and only started after about six months.

Secondly, the wireless search doesnt seem to save my home router password, or other passwords, for optimum, for ex. This is really annoying, to have to sign on several times or more a day to my home network. And to have to sign on manually everytime i come home. My old iPhones, and ipad saved them automatically, even if its a year since i last used a network ive connected with in the past. Whats the deal? Can’t find a way to save it on the phone settings anywhere that solves the problem.

Finally, the third thing is, i have an AOL email account ( ok, yes its ancient, but it’s still useful bc ive had it so long) and, after a few months of working properly, the software would not load my new aol mail anymore. The AT&T store guy i bought it from said A) delete the account and re-add it, which didnt work…and then 2) said call samsung. Great. Thanks for the help, AT&T guy.

Maybe you know what to do. Next phone will be an iPhone if this isnt going to work properly. — Stuart

Troubleshooting: Hey Stuart! If it were my phone, I reset already. Honestly, I think hard reset will fix these problems, although you can troubleshoot them one by one.

For your SMS that aren’t in chronological order, it has something to do with the time and data settings in your phone. Just go to Date and Time settings and tick the checkbox next to Automatic date and time. After that, SMS messages will be arranged in order based on time.

The second problem you have may be a minor glitch with the system itself. Try this procedure to see if it helps:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings then touch the Connections tab.
  3. Tap WiFi, then tap the Menu key again.
  4. Touch Advanced.
  5. Tick the option Auto Connect.

As to the third problem, the AT&T guy was on to something and yes, removing and re-adding the account usually helps but before you actually set it up again, you have to clear the cache and data of the email app you’re using.

Again, I think full hard reset will fix these issues but you need to backup all your data first as they will be deleted:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

Galaxy Note 3 GPS Signal Often Cuts Off

Problem: Hello, I hope you can help. I have been having issues with my GPS losing its signal both in Maps and my Nike App. I didn’t have these issues in the beginning, but it has become an annoyance.

In Maps it constantly stays “GPS signal lost” and I have to keep backing out until it works which sometimes takes forever.

In my Nike app my GPS just doesn’t kick in at all. It has worked before, but now it stays on red and never goes to green.

Looking forward to hearing back from you. Thank you, Ajeenah.

Troubleshooting: Hi Ajeenah. Do you happen to have an AT&T branded Note 3? If so, it’s probably just a firmware problem that plagued many of AT&T Note 3 owners last year. The problem had already been addressed via updates. So, please, try to check if there are firmware updates available for your phone.

However, if the phone wasn’t from AT&T, then there’s a possibility some apps or services are interfering with GPS radios. But I’m assuming here that you’re in an area where GPS signal is excellent, okay?

Try booting your phone in safe mode and find out if the GPS signal cuts off like it normally does. If not, then there is a third-party app that’s interfering with the service. I don’t know what apps you have on your phone but if you can remember when this problem started, you may probably have a hint which app you installed around that time.

  1. Turn the device off.
  2. Press and hold the Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

In case the problem persists even in safe mode, it’s a firmware issue and the best course of action is to perform full hard reset.

Galaxy Note 3 Can’t Connect To Mobile Data Network

Problem: Hi, my name if Jennifer and I have been having a couple of problems with my phone lately and hope you can help I have had my phone exactly a year now and for some reason my phone will not let me get on the Internet while I’m out and about but it will connect to my home home WiFi. Also it will not let me send or receive pictures. I hope you can help me and hopefully is an easy fix. Thanks much! — Jennifer

Troubleshooting: Hi Jennifer. You need to have mobile data enabled in your phone so that it can connect to mobile data network. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap the Connections tab.
  4. Scroll to and tap More networks.
  5. Tap Mobile networks.
  6. Tick the checkbox next to Mobile data to enable it.

To test if your phone can connect to the internet using this method, turn off the WiFi on your phone. You should be able to browse, download or just do anything that you can do while on WiFi. If not, then there’s a problem with APN settings. I don’t know what your service provider is, but you need to call them and ask for the correct APN for your phone. You may ask the rep to walk you through the setup. It would be easy.

Galaxy Note 3 Glitching Most Of The Time

Problem: Good afternoon, my husband has a Note 3 and had a wonderful honeymoon period with it but in the last couple of weeks (3 that he has complained to me) it has started working or not working on its own. What I mean is while talking or texting it will drop calls, put them hold, or mute it (one day it took 6 calls for 60 seconds of talkng) and while texting it will suddenly stop and go back to the home screen, send on its own while he’s typing (he says he isn’t accidentally hitting send), and suddenly switching to numerics/smilies. While sitting on the table it will randomly start taking pictures or the screen will light up and an app will start (not always the same one either). These are his biggest complaints (meaning the ones he’s told me about). It started doing these things just once a day or every other day but now he can’t even use his phone, which is why I’m writing this. He bought it from an independent retailer instead of T-Mobile and the guy (of course) said there’s nothing he can do so any suggestions would be greatly appreciated (before I beat him into a pulp with this stupid phone!)! Thank you for your time! — Samantha

Troubleshooting: Hi Samantha. If the phone got wet, then this is just one of the results. However, if the problem wasn’t caused by liquid or physical damage, it could be just the system glitching. We don’t know for sure what’s causing it and finding what it is is the most hassling part. To make it easier for you, I suggest you perform full hard reset to bring the phone back to its original settings and give it a fresh start:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

Galaxy Note 3 Can’t Send/Receive SMS, MMS and Calls

Problem: My Samsung Galaxy Note 3 is currently having an issue with not being able to send SMS, MMS, or make calls. I can get service back by turning the phone on and off, but it goes back and forth better having service and a symbol like a circle with a line through it. ATT has already tried to re-register the phone to the network with no luck. I constantly have to cycle the phone power to get service back. The phone did not get wet and it was not damaged. Any thoughts? Thanks. — Tanner

Troubleshooting: Hi Tanner, during my tenure as a tech support for a wireless company, I’ve encountered a lot of problems like this. For GSM phones, re-provisioning (which is done by your service provider) often fixes the problem. If not, then it must be the SIM card that has a problem. If there are people that can help you with it, it’s AT&T, so please call them back and have this problem sorted out as it is obviously a network issue.

Cannot Use MMS On Verizon Galaxy Note 3 Over Straight Talk

Testimony: Okay, this will sound more like a rant but please hear me out as I’ve been so disappointed with the kind of service I get. I was with Verizon where I got my Galaxy Note 3 but I ported over to Straight Talk as they offer “too good to be true” rates in their services. Huge mistake I made there! I purchased their $45 plan through credit card and the transaction went through. When I received my bill I was shocked because I was charged 3 times for it. That’s not a problem because they are obliged to pay me back.

The problem is, I cannot use my internet and MMS. I called them to inquire about it and the rep told me it should work because I have unlimited plan but he didn’t offer a solution. The call was cut, so I have to call back. Another representative picked up the call and this time I was told MMS wouldn’t work. So, I said, ok fine but how about my internet? He put me on hold for like 5 minutes but once he got back he said he checked on his end and there’s no problem with the account so he checked the APN settings and it was greyed out on my phone.

I was advised to call on a different phone so I did. Then I had to go through all the BS again, put on hold here and there and still no resolution to my problem. So, I was irritated and I asked for a supervisor, which she gladly transferred the call to, and I was told the same BS that my internet should be working but it wasn’t. They promised to call me back after 24 hours so I waited that long. No calls after 24 hours, and no calls after 48 hours. I’m fed up so I think I will be porting back Verizon. I just want to share to other Straight Talk subscribers that the company doesn’t give a damn about us. It’s better we find some providers that care. Oh, and their supervisor couldn’t even speak English well that our conversation lasted more than 45 minutes because I had to make him repeat his instructions over and over. Where are these guys based? I thought they’re in Florida?

Thanks for hearing me out guys. I don’t want you to fix my issue as I will be transferring back to Verizon. Besides, it’s not your job to fix these problems but you’re too kind to do so without being paid. — Marjorie

Answer: Hi Marjorie. We are so sorry you’re having problems with your phone and that your service provider is just good in charging you but can’t fix the issues. Actually, Straight Talk always has problems with CDMA phones especially those from Verizon and I even wonder why they couldn’t tell the customers up front that their services may not work.

Well, why stick with a service provider that can’t provider good service, right? There are a lot of providers that care about their customers. I hope other subscribers will do the same. Oh, and by the way, Straight Talk tech support is based offshore (the Philippines). Their “supervisors” often have the same knowledge as their representatives, so you really can’t expect something better. I hope you’ll be happier with Verizon.

No Sound Coming Out of Galaxy Note 3 Speaker

Problem: Hi. I Really hope you can help with my Galaxy Note 3 issue as it’s so annoying. The problem is every time i play music (Or just in general) the sound randomly goes off, the music is showing its still playing and sound is still on “loud” and turned right up but there’s no actual sound coming out of speakers then after a while the sound comes back on. This also happens when using headset. I’ve reset the phone, restored it, put headset in n out the jack port a few times, blown into jack port, messed around with the sound options, and still nothing, I can’t think of anything else to do. Please help! — Scott

Troubleshooting: Hi Scott. It’s obviously a hardware issue and there’s no troubleshooting procedure we can do on the firmware to fix this problem. I suggest you have the phone checked by a technician. The audio chip may have some issues.

Galaxy Note 3 Can’t Download Apps

Problem: I am having problems downloading app on my note 3 I go to Google play pick any app I want to download and it just sis there for 5 to 10 minutes and don’t get to download.

  1. I have stated the phone didn’t work
  2. Took the bay out didn’t work
  3. Took the battery out and the chip out did not work
  4. Also took the so card and nothing

After all of this still sits as if it is downloading but happens. The Blue line starts to run as if downloading but nothing happens just sit there moving. Hope you can help. — Rebeca

Troubleshooting: Hi Rebecca. It’s just a glitch with the Google Play Store due to its recent updates. To fix this, follow this:

  1. From the Home screen, tap the Apps
  2. Choose Settings, and tap General
  3. Scroll down to Device manager section and tap Application manager.
  4. Scroll to the right to display contents of ALL
  5. Scroll down to find Play Store app and tap on it.
  6. Now tap the Uninstall Updates

Galaxy Note 3 Apps Crash

Problem: Good day, please kindly assist me. My mobile device seems to be having issues.

I cannot download files (all) as the device screen goes blank and an error messages comes up saying “unfortunately application has stopped working.”

I can’t even download free applications on Google Play. This problem has of course started 2 months ago.

Please assist. Kind regards, Lindo.

Troubleshooting: Hi Lindo, what app are we talking about here? It could have been more helpful if you included the actual apps that keep crashing. You know, some apps crash on their own while others crash because of other apps. That’s why it’s important for us to know which app is crashing. If it were the Play Store, however, then this procedure can help you:

  1. From the Home screen, tap the Apps
  2. Choose Settings, and tap General
  3. Scroll down to Device manager section and tap Application manager.
  4. Scroll to the right to display contents of ALL
  5. Scroll down to find Play Store app and tap on it.
  6. Now tap the Uninstall Updates

Otherwise, I suggest you perform full hard reset:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

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Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

Straight Talk Galaxy S4 Problems and Questions About Lollipop Update [Part 3]

Straight-Talk-Galaxy-S4-Problems-2

Android 5.0 Lollipop for Samsung Galaxy S4 has already started rolling out in Europe. In the following days, users in the United States will be receiving notifications of the availability of the update. However, it seems like there will be users that will be left behind.

As the roll out nears, we started receiving emails from our readers asking whether or not they will also receive. Unsurprisingly, those questions came from Straight Talk subscribers. Some claimed they haven’t received any update since they got their phones, that’s why they’re worried their devices will not be updated to the latest version. The fact is, no one actually knows if Straight Talk Galaxy S4 will receive the lollipop update. Let’s just wait and see.

For those who have issues with their phones, feel free to email us at [email protected] or post on our Facebook wall and/or Google+ page. Make sure to include all necessary details for us to accurately assess your concerns and give you appropriate fixes, solutions and/or troubleshooting guides. I also suggest you visit our Samsung Galaxy S4 Troubleshooting page to find related problems that we already addressed before.

Will Straight Talk Galaxy S4 receive Android 5.0 Lollipop update?

Q1: Hi Harold. I’ve been following your posts for months now especially Straight Talk related articles. I’m wondering when am I going to receive the lollipop update? – Jordan

Q2: Hello guys. You seem to know a lot of information about Straight Talk branded Galaxy S4, when is lollipop update rolling out for this device? I currently have Android 4.4.2 and haven’t received an update ever since. — Mary Fel

Q3: I own a Galaxy S4 I purchased from Walmart and gets its service from Straight Talk. Am I going to receive Android 5.0 update like my sister’s Galaxy S5? — Mellisa

Q4: I called Straight Talk tech support today asking for information about lollipop but he doesn’t know any of the updates. I know S5 already received lollipop and S4 will follow suit but are we also going to receive it? — Mansour

Q5: Do you know when lollipop is coming to Galaxy S4 on Straight Talk? — Mary Jane

Answer: Hello guys! I hate to be the bearer of bad news to you but it seems like Straight Talk branded Galaxy S4 isn’t going to receive the most anticipated Android 5.0 Lollipop update. Your service provider doesn’t support updates. I’m not sure if it’s against their TOS but I haven’t heard of Straight Talk subscribers talking about being able to get official updates rolled out by the company itself.

For more information, of course, call the company and inquire about it. If the rep can’t answer your questions, talk to a manager or people who know more about the company’s policy on updates and whatnot.

WiFi Connection Keeps Disconnecting

Problem: Hi Harold, last month I purchased a Galaxy S4 at Walmart and immediately subscribed on Straight Talk’s $60 international unlimited plan. In the first three weeks my phone was fine, I can easily browse the web without any delay. However, just this week my phone cannot anymore connect to my WiFi. I already checked my WiFi, and I’m pretty sure that my Wi fi has no problem because my laptop and my tablet can easily connect without any delay. Although, sometimes my phone can connect to Wi fi but after a few minutes my phone will directly disconnect from the Wi fi.

I asked straight talk’s customer service about the issue but they cannot fix it. I turned Off and On my phone several times but still I cannot connect to Wi fi. I also asked straight talk if they can send me a new one but they told me they cannot because my phone is not broken. So, I decided to send you a message and probably you can help me with my issue. I hope you can provide me solution on my problem. More power and thanks! — Hassan

Troubleshooting: Your phone probably switches between WiFi and mobile data networks. You just have to disable this feature and it will remain connected to the network you want to get internet connection from: go to Settings > Connections > Wi-Fi > hit the Menu key > Advanced > uncheck the box next to Auto network switch. If it didn’t work, however, then proceed with the wiping of the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  3. When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select. The phone will automatically restart after the cache is wiped.

Straight Talk Galaxy S4 Shows No SIM Card Error

Problem: Good day team, I just transferred service from AT&T to straight talk and immediately subscribed in one of there unlimited promos. After I purchased a straight talk sim card my phone is working great until such time I noticed that my phone cannot anymore recognize a sim card.

The issue started last day morning when I noticed that there’s a message on the screen “No Sim card”. I turned off and on my phone but the notification still stayed on the screen and I haven’t used my phone for almost 2 days now.

I called straight talk yesterday but the representative told me that my phone is fine and they will send me a new sim card. But I’m not convinced what the representative told me because he just turn my phone off and on and after that he suddenly offered me to send a new sim card. And by the way, my phone is Samsung Galaxy S4. Any advice guys is a huge help. Thank you and Godspeed! — Mark

Troubleshooting: It’s obvious the problem is related to your SIM card and the representative did what their protocols tell them to do–replace defective SIM card. Since you are not convinced that the SIM card is defective, try doing the basic troubleshooting.

  1. Turn off the phone.
  2. Remove the back cover and pull the SIM card out.
  3. Clean with a dry cloth the connectors on both the SIM card and the phone.
  4. Re-mount the SIM card but make sure it’s properly inserted.
  5. Turn the phone on.

If the phone still shows the same message, then you have no other option but to wait for the replacement SIM, otherwise, problem solved.

Straight Talk Galaxy S4 Black Screen Issue

Problem: Hello Harold, last month I purchased Samsung Galaxy S4 at Walmart which is under by straight talk network. The issue started after I charged my phone and when I tried to turn it on the screen won’t boot-up. I thought it’s normal but after a few minutes the screen is totally black and I cannot use my phone. I asked straight about my problem but the representative cannot fix it. Thank you for this free support guys, I hope you can help me with my issue. Thanks! — Jesse

Troubleshooting: Hey Jesse! We don’t know for sure what the cause of the problem was but let’s begin our troubleshooting with the simply soft reset:

  1. Remove the back cover and pull the battery out.
  2. Without the battery, press and hold the Power key for a minute.
  3. Replace the battery and secure it with the back cover.
  4. Attempt to turn the phone on.

If the screen remained black after that, the battery may have been depleted. Try to charge it and see if the usual charging indicator shows on the screen or if there’s red light. If these indicators are absent, try a different charger or battery. If the phone still won’t charge or power on after that, have it checked. It’s probably a hardware issue.

Straight Talk Galaxy S4 Can’t Browse The Web

Problem: Hi droid guys, last week I purchased a straight talk sim card at Walmart and after I activated the sim card I immediately mounted it on my Samsung Galaxy S4. During the first few days my phone is perfectly fine. However, the issue started last 2 days ago in which I cannot anymore browse the web. I tried several times turning on and off my phone but still I cannot browse the web. Last night, I contacted straight talk customer service and asked about what the issue of my phone. But the representative cannot identify what is really the issue   we changed the APN settings but after the changes my phone still cannot browse the web. I’ll wait of your reply guys and I hope you can help me with my problem. Thanks! — Mary

Troubleshooting: The question is, which network are you using when browsing the web? If you’re on a WiFi network, the APN has nothing to do with. If you’re using mobile data, then make sure it is enabled in the first place. Once enabled, try browsing the web through a browser and it didn’t work, call Straight Talk again and have your account checked thoroughly, then have the rep send you through SMS the correct APN settings for your phone. Try using a different phone in calling tech support so the rep can troubleshoot the problem.

If all else failed, have the SIM card replaced. During my tenure as a tech support, I’ve encountered SIM card related problems and one of the effects is that the phone couldn’t connect with the mobile data network.

Straight Talk Galaxy S4 Can’t Download Apps From Play Store

Problem: Hi, I have a Galaxy S4 from AT&T and I transferred service to straight talk just this week. After I activated the sim card my phone is working great and I can browse the web and download. However, just yesterday morning I noticed that my phone cannot anymore download an application in Play store. I contacted straight talk customer service and the representative told that the signal is fine and my phone is fine as well. I cannot figure it out if the issue minor because every time I will download an application and after a few minutes the downloading of the apps will automatically stop. Right now I’m confused about the issue. Is the problem with my phone or with Straight Talk? I hope you can help with my issue and more power! — Jennifer

Troubleshooting: Hi Jennifer. First of all, try to boot the phone in safe mode to see if this problem was caused by a third-party even if it suggests the Play Store is the culprit. But go ahead and boot it in safe mode.

  1. Turn the device off completely.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  4. As soon as you release the Power button, press and hold the Volume Down key.
  5. Continue holding the Volume Down key until the phone has completed the reboot process.
  6. If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key. Otherwise, repeat the process until you can boot the phone to Safe Mode.

When in safe mode, try downloading a different app to see if it can. If not, then it’s the Play Store that has an issue. Try this instead:

  1. From the Home screen, tap Menu key
  2. Simply tap the More tab
  3. Tap the Application Manager, swipe to display All section
  4. Scrolll and locate Google Play Store
  5. Tap Uninstall updates.
  6. Reboot the phone

If the phone can download apps when in safe mode, find the third-party app that’s causing it and uninstall it.

Straight Talk Galaxy S4 Says Emergency Calls Only

Problem: Hello, I’ve been in straight talk for 3 years already and I did not encounter an issue ever since. However, just this past 2 days my Galaxy S4 cannot any more make and receive calls. I rebooted my phone many times but still I cannot make and receive calls and there’s a notification message showed on the phone screen “Emergency calls Only”. I call straight talk and tell the representative about the issue but she told me that my phone is fine and there’s nothing wrong with the towers near my area. I haven’t used my phone for almost three days now and it’s a big problem on my part because I have important people to call within this week. I’ll wait for any advice and I hope you can fix my problem. Thank you and more power! — James

Troubleshooting: Hey, James. It’s the SIM card that has a problem. Try pulling it out and clean it’s connectors with a clean, dry cloth and re-insert. Then, reboot your phone to see if it can still detect the SIM card. If not, you have no other option but to call Straight Talk tech support and request for SIM card replacement.

Straight Talk Galaxy S4 Emits Static While In Call

Problem: Good day guys, I have a minor issue on my Samsung Galaxy S4. the issue started just last week and I don’t have an idea to fix it. Every time I call someone the person on the other line cannot understand of what I’m talking because they can hear static on the line. However, after a day I again called my friend and after 30 seconds she disconnected the and texted me that she cannot understand of what I’m talking about.

I called straight talk about the issue but the representative told me to send my phone to their warehouse for repair but I refused on the offer. I don’t know what is really the problem with my phone and I’m not a tech-savvy person as well. Any advice guys is a huge help for me. Thanks!- Anne

Troubleshooting: Have you tried using the speaker phone? If not yet, then try it to see if it also has static on the line because if that’s the case, it’s not the phone that has a problem but the network. You may be in an area where the coverage is not so good. However, if there’s no static when using the speakerphone, then it’s a hardware issue. I understand it would take weeks before you can get your phone back but that’s the only viable option left for you to get the problem fixed, although, there’s no guarantee Straight Talk technicians can fix it. But just try, okay?

Straight Talk Galaxy S4 Shows Vertical Line on the Screen

Problem: Hello guys, my phone is Samsung Galaxy S4 and I purchased it at Walmart last year and I immediately subscribed on straight talk network. By the way, the issue started when I accidentally dropped my phone on the floor. After a day, my phone has no problem but yesterday I noticed that there’s a white vertical line in the center of my phone screen. I asked the representative about the vertical line on the screen but the representative cannot provide me an exact resolution about the problem. Instead she offered me to ship my phone to their warehouse for immediate repair but I declined on the offer of the representative. And thank you for this free support your articles is a huge help to us as customers of straight talk. I hope you can help me with my issue! — Ruby

Troubleshooting: Well, apparently, the drop somehow caused some sort of damage to the display and we cannot appreciate the extent of the damage simply by looking at it. I don’t understand why you declined the rep’s offer to ship your phone to their warehouse to be repaired when there’s no other viable option. Oh well, there is, have a local tech take a look at it.

My point is, it’s a hardware issue and there’s nothing we can do on the firmware that would fix or get rid of the vertical line that runs through the screen. The best thing you can do right now is to backup your data so they will not be deleted if the technician decided to factory reset the phone. It’s for your privacy also.

Straight Talk Galaxy S4 Won’t Charge

Problem: Hi droid guys, I have a 1 month old Samsung Galaxy S4 and it’s not originally a straight talk phone. After I activated the straight talk sim card my phone has been working great. However, the issue started when I charged my phone overnight and when I tried to charge it again my phone won’t charge anymore. I thought my battery was damaged because I charged it overnight but after I purchased a new battery and I charge it, my battery still won’t charge. I called customer service but all of my calls were disconnected and I hate calling it back. Please help me droid guy and I hope you can give me a solution on my issue. Thank you and more power! — Kharen

Troubleshooting: You said you bought a new battery but the phone still refused to charge. Well, it could be the charger. Have you tried using a different charger? You may also try to connect the phone to a computer just to see if it charges. If not, then it’s a hardware issue. The charging IC may have a problem and you need to have it checked by a technician.

If, however, the phone charges when plugged to a computer, then the charger is the problem. Buy a new one.

Straight Talk Galaxy S4 Shows Insert SIM Card Error

Problem: Good day guys, please help with my problem, my phone is just 2 months old and I purchased it brand new at Walmart. After I activated my Galaxy S4 and enrolled on unlimited promo of straight talk my phone worked great.

However, the issue started when I dropped my phone from jeans and after few days my phone cannot anymore recognize a simcard and there’s a message “Insert SIM card”. I thought my Simcard was damaged after I dropped my phone so I buy again a new straight talk simcard and transferred all the minutes left from my old simcard. But after the transfer the notification still appeared on my phone screen. I already contacted the customer service but they cannot fix the issue. My phone is not working for almost a week now and I wasted money purchasing a new Simcard but the issue is still the same. I hope you can help me guys and I’ll wait for advice. More power guys! — April

Suggestion: Obviously, the impact of the dropped somehow damaged your phone or, at least, affected its capability to detected mounted SIM card. There’s no way we can fix it by tweaking or changing settings. It’s a hardware issue and you need to have it checked as soon as possible. I understand you already wasted time and money but there’s no fix to this issue. You may send it in or just bring it to a local technician in your area. Your choice.

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