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Can’t Connect to WiFi

How to fix your Samsung Galaxy A7 (2017) that can no longer connect to Wi-Fi hotspot [Troubleshooting Guide]

Internet connectivity issues are among the most common problems we’ve received from our readers ever since we started providing support to select devices. But recently, we started receiving complaints from owners of the Samsung Galaxy A7 because according to some our readers, there units can no longer connect to the Wi-Fi hotspot they used to connect. We don’t know why this is happening but we know there were a few forced update for the device but all of them are actually minor. Those updates may have something to do with this problem so we also have to take them into consideration.

In this post, I will walk you through in troubleshooting your Galaxy A7 that has issues connecting to Wi-Fi hotspots. We will take every possibility and rule them out one by one until we can easily determine what the problem is, what causes it and what needs to be done to fix it. This isn’t the first time we tackle this problem, in fact, we’ve already published a lot of articles that tackle this topic. We know this problem can be fixed but it all depends on the gravity of the problem. If you’re one of the owners of this phone and are currently bugged by a similar issue, then continue reading below as this post may be able to help you.

But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.

How to troubleshoot your Galaxy A7 that can no longer connect via Wi-Fi

Problem: My phone is a Galaxy A7 that I bought in January. There have been quite a few updates but nothing big actually. Recently, there was also an update and that’s when this problem started. My phone can no longer connect to a Wi-Fi network after the update and I really don’t have a clue why it’s doing this. I don’t think it has something to do with the settings since I don’t tinker my phone around. I’m afraid I can mess my phone up and have issues while using it. Can you guys help me out with this please? Thanks.

Troubleshooting: We just have to see if this problem is minor and can be fixed by basic troubleshooting because if it’s a issue with the hardware, then there’s only so much we can do about it. Here are the things you should do about this problem…

Step 1: Try connecting your phone to Wi-Fi network while in safe mode

First off, we have to know if this problem is caused by one or some of the third-party apps you installed on your phone. You have to bring the phone to boot up in Safe mode to temporarily disable all third-party elements and then try to connect it to a Wi-Fi hotspot that you used to connect.

To run your phone in safe mode, here’s what you need to do…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

Now that your phone is already in safe mode, try to connect to see if the problem is fixed because if not, then you have to move on to the next step. However, if you can connect to the internet via Wi-Fi while in this mode, then there might be an app that’s causing the problem. You  have to find that app and reset it first, if it’s not enough, then you have to uninstall it.

How to reset third-party applications on your Galaxy A7

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear data and then tap OK.
  6. Tap Clear cache.

How to uninstall applications from your Galaxy A7

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 2: Reset all Network settings

By doing this, you’re actually deleting all your network preferences and this brings the phone to its default settings. The following changes will then occur the moment you reset the network…

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

The following device connections status will default to when the device was being powered on for the first time.

  • Airplane mode: OFF
  • Bluetooth: OFF
  • Data roaming: OFF
  • Mobile hotspot: OFF
  • VPN: OFF
  • Mobile data: ON
  • Wi-Fi: OFF

To reset network settings, follow these steps…

  1. From the Home screen, tap the Apps tray.
  2. Tap General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

This procedure can potentially fix the problem but if it remains after doing this, then you have no other choice but to go after the firmware.

Step 3: Delete all the system caches as some of them may have been corrupted

System caches get corrupted all the time and more often they automatically become obsolete when a new firmware is installed on your phone. You’ve already done a couple of procedures that aren’t directed at the firmware to no avail so it’s time to see if this problem gets fixed by this…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”.
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

After this and the phone is still not capable of connecting to a Wi-Fi network, it’s time to reset it.

Step 4: Backup all your files and data and reset your phone

This is your last resort and you have to do this even if there’s no guarantee the problem will be fixed. It’s because after this and the phone is still not capable of connecting to a Wi-Fi network, you will have to bring it to the shop and let the tech check it for you. To protect your privacy, you have to reset your phone so that all your personal information will be wiped out. But then again if the problem is caused by a minor firmware issue, then this procedure will take care of it.

There’s a catch though. All your personal files and data that are stored in your phone’s internal storage will be deleted so make sure you make a backup before you actually reset the phone. After the backup, I suggest you also disable the Factory Reset Protection so you won’t be locked out of your device after reset especially if you don’t know your Google ID and password. The steps on how to do this as well as how to reset your phone can be found below.

How to disable Factory Reset Protection on Galaxy A7

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to reset your Galaxy A7

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

You can also reset your phone from the Settings menu…

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

If the problem continues after doing all these procedures, then seek further assistance from a tech.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Why does my Google Pixel 2 XL unable to connect to Wi-Fi internet and how to fix it? [Troubleshooting Guide]

One of the most complex and inevitable issues in mobile devices is on Wi-Fi connectivity as many factors are involved for Wi-Fi functions to work as intended. Network signal, account status, network equipment and the device itself must all be good so as to have a hassle-free mobile wireless connections. Needless to say, if one of the said factors is having some issues, then that will likewise affect Wi-Fi feature on the phone. That is why if you are dealing with Wi-Fi problems on your device particularly Google Pixel 2 XL, don’t forget to consider looking into all these elements beforehand. Should you need further assistance in troubleshooting wireless connectivity issues on this device, read on and then try any of the highlighted methods as they can potentially fix the problem you have. Just make sure that it is not triggered by some faulty hardware (physical or liquid damage) though. Hardware-related problems often require a technician’s aid for fixing.

Before we proceed, if you are trying to find a solution to a different issue with your phone, visit our Pixel 2 XL troubleshooting page as we’ve already addressed some of the most commonly reported problems. In case you need more of our help, then fill up our questionnaire accurately and hit submit to contact us.

Possible reasons why your Google Pixel 2 XL is unable to connect or use Wi-Fi internet

As explicated earlier, problems on wireless connectivity in mobile devices are complicated issues as it involve multiple factors as triggers. There are times when all of a suddenly you lost Wi-Fi connection and unable to access the Internet due to unexpected network problems, including technical problems with the network tower or network outage. In other cases, the Internet could also become unavailable as it is temporarily disabled among your other outgoing services due to an account issue that needs to be settled. Another possibility is on the network equipment like your wireless router or modem that is misbehaving due to a corrupted firmware. As a result, it loses connection from and is no longer able to communicate properly with the network tower. Thus, it wouldn’t be able to feed Internet signal to any of the connected devices including your phone. Lastly, something on your phone is messing up the Internet connection like incorrect settings configuration, software bugs, apps glitches, or worst, hardware damage.

Possible reasons why your Google Pixel 2 XL is unable to connect or use Wi-Fi internet

As explicated earlier, problems on wireless connectivity in mobile devices are complex. There are times when all of a suddenly you lost Wi-Fi connection and unable to access the Internet due to unexpected network problems, including technical problems with the network tower or network outage. In other cases, the Internet could also become unavailable as it is temporarily disabled among your other outgoing services due to an account issue that needs to be settled. Another possibility is on the network equipment like your wireless router or modem that is misbehaving due to a corrupted firmware. As a result, it loses connection from and is no longer able to communicate properly with the network tower. Thus, it wouldn’t be able to feed Internet signal to any of the connected devices including your phone. Lastly, something on your phone is messing up the Internet connection like incorrect settings configuration, software bugs, apps glitches, or worst, hardware damage.

Usually you will be prompted with an alert or error message when attempting to connect to the Internet through Wi-Fi on your device and then you couldn’t. Make sure you read and review the details because these will give you some hints on what went wrong and what needs to be done in order to fix it. But if you don’t see any message or just lost wireless connection when using your device, then you need to try every possible solution there is. No worries though because your Wi-Fi connection will get back up and running once you are able to resolve the underlying causes, except if it’s triggered by a physical or liquid damage on the device. Should you suspect that a hardware damage is causing the problem especially with prior instances of dropping or liquid exposure on the phone, then you can just take your device to a service center for hardware assessment.

How fix Wi-Fi connectivity issues on Google Pixel 2 XL?

Considering that the problem you are dealing with your wireless internet is related to the software, you can try to troubleshoot and fix it using any of the applicable workarounds including the ones highlighted below. Be sure to test your device and see if your Wi-Fi connection is working again after performing each method. So whenever you’re all set, start working on any of these options.

Power cycle your network equipment (modem/wireless router)

If your Google Pixel 2 XL cannot connect to wireless internet at home (home network) you can start by working on the very source of internet connection, that is your modem or wireless router. Typically, home networks are using the modem/wireless router to network devices setup. Most of the latest network equipment are already capable of functioning as both modem and wireless router, thus making the network setup way simpler than before especially the traditional wired connections (using Ethernet cables). Often times, problems with wireless internet connections either on a home computer or mobile devices are rectified by simply turning the network equipment off and then back on. This process is referred to as power cycle by ISP’s tech reps. So yours can likely get fixed by doing so. If you haven’t already, here’s how it’s done:

  1. Locate and press the Power button on your modem or wireless router. The location may vary depending on the network equipment you have. Just look for the button with Power label and then press that button until the device powers off.
  2. Once the modem or router is turned off, unplug its power cord from the power source or outlet and leave it unplugged for about 30 seconds to 1 minute.
  3. After the elapsed time, plug it back into power.
  4. Then press the Power button to turn it back on.
  5. Wait until all the lights on the modem or router become stable.

Then, reboot your Google Pixel 2 XL. After the phone boots up, try to open an app browser and navigate to a website. If you can go through then you’re good, otherwise, you need to try other methods to fix the connection.

Note: In case you see any red light on the modem or router, then that must be the reason why you cannot connect to the wireless internet. Contact your internet service provider to escalate the problem and seek further assistance in fixing the network equipment. Your wireless connection should go back once the network equipment is fixed.

Turn Wi-Fi off and on

Toggling the Wi-Fi switch has done wonders to many people who have experienced connectivity issues with Wi-Fi on their respective mobile devices. Somehow, doing so refreshes the Wi-Fi connection between the phone and network equipment and clears any minor glitches that might have hindered the network access. You too can take your chances and give it a shot. Here’s how it’s done:

  1. Tap the Arrow Up icon from a home screen to view all apps.
  2. Tap Settings.
  3. Tap Network & Internet.
  4. Tap Wi-Fi.
  5. Tap the Wi-Fi switch to turn it off for a few seconds then tap the switch again to turn Wi-Fi back on.

Reboot your phone then try to open a browser app and navigate to a website and see if you can connect. If that won’t work, verify and make sure that Airplane Mode is turned off then try the next applicable solutions.

Forget Wi-Fi network on your Google Pixel 2 XL

Forgetting the network means deleting the network in use from your device. This helps eliminate any glitches caused by incorrect settings or improper configuration of the current wireless network on the phone. The only downside of this method is that all your saved networks and passwords will also be erased in the process. But on the positive note, you will likely end up having your wireless connection back up and working fine again afterwards. All you have to do is backup or take note of your current Wi-Fi network information, especially your network password as you will need that in setting up and connecting to Wi-Fi again after the reset. Once everything is set, follow these steps:

  1. Tap the Arrow Up icon on the Home screen to view all apps.
  2. Tap Settings to open the Settings app on your device.
  3. Tap Network & Internet.
  4. Tap Wi-Fi.
  5. If necessary, tap the switch to turn on Wi-Fi.
  6. Touch and hold the saved network that you want to remove or forget.
  7. Tap the option to Forget network.

After the network has been deleted successfully, reboot your device.

  • To reboot your Google Pixel 2 XL, press the Power button for a few seconds, then tap the Restart icon on your screen. If you don’t see the Restart icon, hold the Power button for about 30 seconds until your phone restarts.

After the reboot, add the Wi-Fi network again. Here’s how:

  1. Open your device’s Settings app.
  2. Tap Network & Internet.
  3. Tap Wi-Fi.
  4. Scroll to the end of the list then tap the option to Add network.
  5. If necessary, enter the network name (SSID) and other security details.
  6. Tap Save.

Reboot your device one more time and then try to connect the wireless network afterwards.

Reset network settings on your Google Pixel 2 XL

As the name implies, a network settings reset will reset your phone’s entire network settings including network servers and saved Wi-Fi networks on the phone. Several issues in mobile devices that are related to network errors and glitches have been rectified by performing a reset on the network settings so you might as well consider this among your next option. But before you proceed, make sure that you create a backup of your network information.  Then follow these steps to reset network settings on your Google Pixel 2 XL:

  1. Open the Settings app on your device.
  2. Tap Network & Internet.
  3. Tap More.
  4. Tap Network settings reset.
  5. Scroll to and tap to select Reset settings option.

Factory reset/master reset

A factory reset or master reset is often considered the last resort when troubleshooting and fixing software-related issues in mobile devices including network problems. For as long as hardware damage has been ruled out from the possible causes, your chance of getting the problem completely resolved after the reset is definitely high. But then again, creating a backup of all your device information would be necessary before you proceed as everything will be wiped out in the process. After the reset, your device will restore to factory defaults and by then you can proceed with the initial setup. Here’s how a factory reset or master reset is done on Google Pixel 2 XL:

  1. Open Settings app on your device.
  2. Tap System.
  3. Tap Reset.
  4. Tap Factory data reset.
  5. Select Reset phone.
  6. If necessary, enter the correct passcode for your phone.
  7. Tap Erase everything to erase all data from your phone’s internal storage.
  8. Wait until your device has finished erasing then select the option to Restart.

After the factory reset, set up your device and restore your backup data if necessary.

Seek More Help

Contact your device carrier or Google Support if the problem persists and that you still cannot connect to Wi-Fi on your Google Pixel 2 XL device.  Escalating the problem is also recommended especially if it is triggered by a major software update. Doing so will let Google team assess the bug and create an official fix in a form of another minor software update.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Sprint Galaxy S7 can’t “view all” MMS after installing Nougat update, other issues

Hello Android fans! Welcome to another article that answers some #GalaxyS7 issues. As customary, these issues are taken from reports submitted by some members of TheDroidguy community. We hope that this post will serve its purpose of helping those experiencing problems mentioned here.

Below are the particular topics we cover for you:

  1. Galaxy S7 edge overheating, rebooting on its own, and showing snowy screen
  2. Galaxy S7 randomly shuts down, stuck in recovery mode
  3. Galaxy S7 Messages app can’t “view all” long SMS after installing Android Nougat
  4. Galaxy S7 camera app keeps crashing
  5. Galaxy S7 edge won’t connect to the internet via home wifi
  6. Galaxy S7 Facebook cannot be uninstalled
  7. Sprint Galaxy S7 can’t “view all” MMS after installing Nougat update
  8. Galaxy S7 formats an SD card but reads it as corrupted afterwards

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 edge overheating, rebooting on its own, and showing snowy screen

Hi there. I have what seems to be a battery/power issue. My Galaxy S7 edge has started freezing. Sometimes there’s a buzzing sound, sometimes there’s a rainbow or snowy static screen. Then it turns off. Once off, sometimes it overheats. Once off, it cannot be charged or switched back on until the battery is allowed to fully discharge (i.e. left overnight). I can usually then charge it and reboot, but the same thing happens. I’ve tried rebooting in safe mode, but it makes no difference. Do you have any suggestions on how I may be able to repair this fault? Kind regards. — Joe

Solution: Hi Joe. The symptoms you mention here are consistent with signs of a hardware malfunction. If the phone was dropped or exposed to elements (heat, cold, moisture) before, stop wasting your time looking for a software fix. Hardware problems cannot be solved by doing software tweaks. You need to send the phone in so the hardware can be examined.

If the phone was never dropped or exposed to liquid or heat, try doing a factory reset and observe it for 24 hours. This should be enough to let you see if there’s a difference. If the cause of the problem is software in nature (which is very unlikely), factory reset should solve it. Be sure not to install any app or update during this time. If nothing happens after a factory reset, contact Samsung so the phone can be repaired or replaced.

To factory/master reset your S7 edge, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #2: Galaxy S7 randomly shuts down, stuck in recovery mode

My S7 all of a sudden started cutting off and on while i was browsing my Gallery today. Then it came back on, and started up normally. I went to the home screen and then a box popped up that said Android app has stopped then cut off completely. By this point I’m on my desktop looking for solutions to this problem, because i GOTTA have my phone. Anyways that’s how i found this website.

So, i followed the steps to fix my phone…but no luck…with any of them. Oh and none of the other problems i read on this site mentioned their phone getting hotter than normal…but not saying anything about the temperature at all. The only screen i can get it to go to is a black screen with Recovery booting….in blue. Please, please help me….i gotta get this fixed!!! —  Ilovecupcakes0329

Solution: Hi Ilovecupcakes0329. If you’ve already tried all the applicable software troubleshooting steps for this issue, then that only means one thing — you have a hardware problem at hand. There are a number of possible hardware malfunctions that can result to random reboot issue. Among the most common of these issues include:

  • a bad battery
  • a malfunctioning power IC
  • a defective charging port

All of these issues can have similar symptoms and there’s no way to know for sure which of them is the true cause. A technician must physically check the hardware and do some diagnosis tic tests to pinpoint the problem.

If your phone becomes uncomfortably warm to touch before it shuts down, that means that it’s overheating, most probably due to a bad component. Because there’s no direct way to identify what hardware part is failing, you need to have the device checked by a professional.

If you tried to modify the software by rooting or flashing prior to encountering the problem, try to revert all software to stock or official versions.

Keep in mind that physical damage can result to hardware failures. We don’t know the full history of your device so we can’t say for certain if the hardware was physically damaged or not. You’re supposed to give us possible or relevant information that may have led to this problem. If the issue happened all of a sudden and there was no prior incidents that may have caused physical damage, have the phone repaired or replaced.

Problem #3: Galaxy S7 Messages app can’t “view all” long SMS after installing Android Nougat

Hi. This has now happened several times since the Nougat update that my phone received at the beginning of the month. If someone sends me a long message or I send a long text message through the standard Samsung Messages App, it won’t show the entire message, but it will have a “view all” button to expand it at the bottom. Most of the time it works; however, I have received several messages in the last month since the update that I cannot open or “View All.” It just goes to a blank page. Very frustrating to only see a part of the message. Any help would be much appreciated! I have screenshots as examples, if needed. I’m on Sprint. Thanks!        — Jessica

Solution: Hi Jessica. The first thing that you want to do is to clear the cache partition. This will ensure that the system cache used by the phone is up-to-date. Sometimes, app and system updates can corrupt the system cache resulting to all sorts of problems so deleting the old one is an effective way to rectify things. Here are the steps on how to clear the cache partition:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Once you’ve cleared the cache partition, you then need to install all pending app and system updates. Check Google Play Store and make sure that all your apps are updated. If you install apps outside of the Play Store, it’s your responsibility to ensure that your apps receiving updates from their developers. You also want to make sure that you only install compatible apps. Although majority of apps in the Play Store are compatible with Samsung Galaxy S phones, there’s also a chance that one of them is not. Updating to the most recent Android version may have put one of your apps out of sync or incompatible, leading to the problem you have. Needless to say, you must ensure that you only install updated or compatible apps. If you’re not sure whether or not an app is compatible, check their Play Store page or contact the developer.

Another good thing to try is to wipe the cache and data of the Samsung Messages app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Finally, if all else fails, don’t hesitate to reset all software settings to their defaults. This is done by factory resetting the phone. Be sure to create a backup of your files prior to doing it.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Problem #4: Galaxy S7 camera app keeps crashing

After the Nougat update which I applied less than a week ago, the phone crashes every time I take a photo or a video. I get a warning dialog “An unknown error occurred” after taking a photo, I tap the OK button but then the whole phone crashes. I’ve tried clearing the cache by booting it into maintenance mode and also tried taking a photo in Safe Mode which gives the same behavior. I’ve installed AVG AntVirus Free and run a scan which has come back clear. My husband also has a Samsung Edge S7 and also has the Nougat update installed but his camera works fine. — Rachel

Solution: Hi Rachel. Try to reset the settings of the camera app to see if it will make a difference. The said app may have become corrupted for some reason. You can also try to wipe it’s cache and data. If the issue remains, kindly refer to our suggestions for Jessica above.

Problem #5: Galaxy S7 edge won’t connect to the internet via home wifi

Hello. I have a problem with wifi on my Galaxy S7 edge. i am not yet sure if it’s the phone that has an issue or my router. If i connect my Samsung to my home wifi, it shows “connected, no internet.” When i log in to the residential getaway configuration i can see the phone is connected but there is no internet. all my other devices in the house connect to the internet except the s7 edge. When i share my internet using my Macbook pro as a hotspot, my S7 edge connects well. when i go to any other wifi network, my neighbour’s, at work, my friends-couple of my friends…i connect with no problem. i have forgotten and remembered the network countless times to no avail. I have reset the phone to no avail. I have reset the wireless router settings to no avail. i have even used my wifi open, without password- nothing. tried changing the channels-nothing. my router is a numericable model number is cbv383z2. If anyone can shed some light ill really appreciate it. thank you. — Samuel

Solution: Hi Samuel. If you are the administrator of your wifi network, or if you can access its graphical user interface (GUI), make sure that there’s no block or filtering system (IP filtering or MAC filtering) that’s preventing your phone from connecting  to the internet. If you have no idea how to check this on your router’s GUI, contact your internet service provider (if they provided the router to you), or the router manufacturer itself. If possible, try to factory reset your router to see a difference.

If you are 100% certain that it’s not the router (after doing a factory reset), troubleshoot your phone as well by doing a factory reset on it.

Problem #6: Galaxy S7 Facebook cannot be uninstalled

I was prompted by Facebook that someone may be posting as me on my Facebook page and I was to reset my password. I did all that but then when I went back on Facebook through the app, all my info was gone. My name was still on the page but that was it. If I go into Facebook through the Internet, everything is there which is a big relief…I thought I had lost all my photos & Info.

I tried to uninstall the Facebook App and reinstall but on the Samsung S7 it looks like you can only disable. Tried a couple of times but my page still turns up blank. Can you help me put the Facebook App back on my phone so I can view my photos and timeline through the App??? Thanks. — Pam

Solution: Hi Pam. Some carriers may bundle social networking apps like Facebook together with their own services so this may be the reason why you can only “disable” it. Usually, Facebook app is manually added by a user. If you did not install the Facebook app before, it’s possible that it came pre-installed. Pre-installed apps cannot be uninstalled but it should have the option to allow you to wipe its cache and data. We suggest that you try wiping the cache and data first and proceed from there.

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If, for some reason, clearing the cache and data option is not available you must do a factory reset to refresh it. Refer to the steps above on how to factory reset your phone.

Problem #7: Sprint Galaxy S7 can’t “view all” MMS after installing Nougat update

When I received a large text message, my phone converts it to one message (MMS) and gives me the option to “view all” underneath it. However, when I select view all, it just takes me to message details and does not actually show me the whole message. This issue only began when my phone updated recently. I have tried adjusting my message settings so that it won’t “block” a long message together, but this did not fix the problem. My data settings are already adjusted to allow downloading on mobile data. On Sprint. — Mary

Solution: Hi Mary. Kindly check our suggestions for Jessica above. If your issue won’t go away after doing all software troubleshooting, contact Sprint technical support. This may be a coding issue with the firmware update they released, which means that only their software developer can fix it. There may not be an immediate solution available at this time but letting Sprint know of the problem should be the best that you can do at this time.

As a temporary remedy, try to use a third party messaging app if the bug on the stock messaging app goes unfixed for some time.

Problem #8: Galaxy S7 formats an SD card but reads it as corrupted afterwards

I bought a NEW Samsung Galaxy S7 and have inserted a 256GB Micro SD card into the phone. The phone gives the option to format the card and shows it as “READY TO USE.” When I check the SD card in the DEVICE MAINTENANCE under STORAGE and the 3 dots up in the right hand corner of the screen, it shows the SD CARD as CORRUPTED. How can I get the phone to recognize the SD card? I have taken it out, turned phone off and restarted it several times and yet card is still same. Shows after formatting it is ok yet corrupted and not being able to be used. — Jmce_56

Solution: Hi Jmce_56. This can either be due to bad SD card or a phone glitch. Take out the SD card from the phone and try to format it on your computer instead. After that, re-insert it to your S7 and see how it works. If the same thing happens, try to use another SD card. If the second SD card continues to be detected as corrupted, it must be a phone problem. Do a factory reset, then reformat the SD card one more time.

 


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How to fix Xiaomi Mi 6 that cannot connect to Wi-Fi Internet? [Troubleshooting Guide]

Emerging among the most prevalent concerns raised online by Xiaomi Mi 6 users is on wireless connectivity problems. Some have it that they are able to connect to Wi-Fi but couldn’t browse the Internet while others couldn’t even get hooked up with their Wi-Fi networks as they are prompted with errors. There are several reasons as to why Xiaomi Mi 6 Wi-Fi doesn’t work as intended.

Account-related issues, network outages, incorrect settings, faulty updates, software glitches and worst, hardware problems affecting the phone’s network functions. If you own this Xiaomi device and likewise are having trouble with wireless connectivity issues, this post highlights some helpful workarounds and possible solutions for you to try on. Should you wish to troubleshoot the problem now, feel free to refer to the following walkthroughs.

But before we go to our troubleshooting, if you happen to be looking for a solution to a different problem, then I suggest you visit our Xiaomi Mi 6 troubleshooting page for we may have already addressed concerns that are similar with yours. Feel free to use our solutions and workarounds. If they don’t work and you need further assistance, you can always contact us by completing our Android issues questionnaire and hitting submit.

Things you should check before you troubleshoot

Account status – make sure that your account is in good standing and that all your services are active. If you think you’ve missed paying your previous bills, then you should contact your carrier or Internet service provider to verify that your account and services are active. Carriers usually impose temporary disconnection to accounts with unsettled bills and other issues. When this happens, your account will be tagged under “soft disconnect” status. All your outgoing services are temporarily disabled in this state. As a result, you won’t be able to make outgoing calls, texts, or access the Internet.

Network status – another thing that you need to check beforehand is on outages. Usually Internet service providers will make prior announcements for scheduled outages and system maintenance to let their subscribers be aware of and prepare for the upcoming service interruptions. However, there are just some instances when technical problems suddenly occur on their end, either on the network system or base towers. This is when sudden network services interruptions. Usually you’ll be prompted with a error message saying that the server or network is currently unavailable and that you’ll need to try again later.

Network equipment – the very source of your wireless network at home is your wireless router or modem. It’s responsible for receiving signal from the network tower and then transmit or relay the signal to all devices connected to the network. If Wi-Fi internet is not available or not working on all your devices, then this is most likely what’s happening. Should it be a minor glitch occurring on the router or modem firmware, a reboot or power cycle would be able to fix it. To rule this out from the possible causes, try to these steps:

  • Turn off your modem/wireless router by pressing on the Power button until it powers down.
  • Unplug the A/C adapter from the power source. Leave it unplugged for about 30 seconds to 1 minute.
  • After the elapsed time, plug it back into the power source or wall outlet.
  • Press the Power button to turn it back on.
  • Wait until all the LEDs or light indicators become stable. If you see any red light, it denotes that something is wrong with the router or modem. For example, if the light indicator for signal is red, it means that your router or modem is not getting any signal from the base tower and that’s the main reason why you have no Internet connection. Any problem on the network equipment must be resolved first. Once everything is working properly with your network equipment, you should get Wi-Fi connectivity back up and running smoothly on all your devices again.

If the Wi-Fi problem persists on your Xiaomi Mi 6 but not on your other devices, continue to troubleshoot your phone. Apparently, something on your device is preventing Wi-Fi functions to work as intended and that’s what you should deal next.

Troubleshooting Xiaomi Mi 6 with WiFi problems

The following walkthroughs consist of standard procedures or generic solutions to wireless connectivity problems on Xiaomi Mi 6. Be sure to test your Wi-Fi internet after performing each solution so that you’ll know if the problem is fixed or not. If the first method doesn’t work, then try the next applicable solution.

First solution: Reboot your Xiaomi Mi 6 (soft reset).

A simple reboot on the phone can do a lot of wonders especially when dealing with minor issues and random errors. Sometimes, a single restart may not be enough for the glitch to be rectified so give it up to three times then see if that fixes the problem. Here’s how to reboot or perform a soft reset on your Xiaomi Mi 6:

  1. Press and hold the Power button on the right side of the phone.
  2. Select Power off from the menu options.
  3. Then tap OK.
  4. After about 30 seconds, press and hold down the Power button again until the phone boots up.

A soft reset will not affect any of your phone data so it’s safe.

In the case where your Xiaomi Mi 6 is not responding to touches due to Wi-Fi errors, you can do a forced restart instead. Similar to a soft reset, a hard reset will not affect your data if performed correctly. So here’s how a forced restart is done on your Xiaomi Mi 6:

  • Press and hold the Volume Up and Power button at the same time for about 3 to 5 seconds until your phone reboots.

Wait until the phone completely boots up then try to connect to Wi-Fi afterwards.

Second solution: Turn Wi-Fi off and then back on.

If Wi-Fi is still not working on your Xiaomi Mi 6 after a soft reset or forced restart, try to turn Wi-Fi off for a few seconds and then turn back on. This workaround has done wonders to many people who have dealt with minor connectivity issues with Wi-Fi so you might as well consider taking your chances with this simple yet helpful trick. Here’s how to disable/enable Wi-Fi on your Xiaomi Mi 6:

  1. Open the Notification Panel at the top of the screen.
  2. Tap the Wi-Fi shortcut icon to disable Wi-Fi.
  3. After a few seconds, tap the Wi-Fi icon to enable Wi-Fi again.

Try to perform a test browse on your phone then see if you can now access the Internet.

Third solution: Forget your wireless network.

Removing or forgetting a wireless network can help rectify any glitches like when your wireless network gets corrupted and suddenly stops working and prompting errors. Forgetting a network will remove the network’s password and prevent your phone from joining it automatically in the future. It’s like connecting to the wireless network on your Xiaomi Mi 6 for the first time.

To forget or remove a Wi-Fi network from your Xiaomi Mi 6 phone, follow these steps:

  1. Tap Settings.
  2. Tap Quick Settings or WLAN. Menu options may vary depending on the software version.
  3. Tap Wi-Fi.
  4. Tap the Arrow Right icon next to the Wi-Fi network that you’re currently connected to.
  5. Then tap the option to Forget network.
  6. If prompted, tap OK to confirm action.

Restart your phone then connect to your Wi-Fi network again with these steps:

  1. Open the Notification Panel at the top of the screen.
  2. Long tap the Wi-Fi shortcut icon.
  3. Tap the wireless network or Wi-Fi network ID that you want to connect.
  4. Enter the password if prompted.
  5. Tap Connect.

If the password is correct, the Network ID status will show Connected.

Alternatively, you can navigate to Settings-> Quick Settings-> Wi-Fi-> then tap to select the wireless network that you want to connect to.

Wait until you’re connected then try to test browse to see if you are now able to browse the Internet through Wi-Fi.

Fourth solution: Reset network/APN settings on your Xiaomi Mi 6.

Network problems are that are tough enough to withstand the prior procedures are usually resolved by resetting the network or APN settings on your Xiaomi Mi 6. However, all your Wi-Fi network passwords and server information will be erased in the process. That being said, take note of this information before you do a network settings reset. And here’s how it’s done:

  1. Tap Settings.
  2. Tap General Settings.
  3. Tap Mobile networks.
  4. Tap Access Point Names.
  5. Then tap the Menu button.
  6. Select Reset to default.

Menu options may vary depending on the OS version of your device.

After the network reset, reboot your phone then setup your wireless network again and perform a test browsing when done.

Fifth solution: Factory reset/master reset.

A factory reset or master reset might be the last option to consider if all else failed to fix the problem and that you still cannot connect to or use Wi-Fi on your Xiaomi Mi 6. All your personal data will be erased in the process as your device resets and restored to factory defaults. That being said, back up your phone beforehand. Once everything is set, follow these steps to proceed with the master reset:

  1. Turn off your phone by pressing the Power button.
  2. Then press and hold down the Volume Up and Power buttons simultaneously for a few seconds.
  3. When you see the Mi logo on your screen release both buttons at once.
  4. Then select Wipe Reset by pressing the Volume Down key and then press the Power button to confirm selection.
  5. Use the Volume Down button to select Wipe All Data then press the Power button to confirm.
  6. Finally, select Yes to confirm the reset.

After the reset, your device will restart and boot up with its factory default settings. Proceed with the initial setup, set up your wireless network then try to connect to the Internet on your Xiaomi Mi 6.

Other Options

  • Update software. Try to check for available firmware update for your Xiaomi Mi 6 then go for a firmware upgrade. Just be sure to backup all your critical data before you proceed with the update download and installation for safekeeping.
  • Troubleshoot hardware problems. If none of the above procedures is able to fix the problem and that your Xiaomi Mi 6 is still unable to connect to Wi-Fi or able to connect but cannot browse the Internet due to certain errors, then your next option to consider is hardware check. The prior methods are generally used to fix Wi-Fi problems that are software-related. If the problem persists after performing these workarounds, then it’s possible that what you’re dealing with is a hardware issue. At this point, you may contact Xiaomi Support or your carrier/Internet service provider and escalate the problem for further assistance.
  • Service/repair. Or you can just take your phone to a service center and have it checked by a technician. This should be done especially if the problem started after your dropped your phone or got it wet. Meanwhile, if you suspect that the problem is with your router or modem, like when all of your devices are unable to connect to Wi-Fi using the same network, then you should contact the manufacturer of your router or modem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy J5 2017 that cannot connect to or access Wi-Fi internet (easy steps)

Is your Samsung Galaxy J5 2017 unable to connect to the Internet via Wi-Fi? If so, then this post might be able to help you out. Read on to find out what causes your device to lose access to the Internet and how to fix it.

Many cases of wireless connectivity issues are tied to a software problem than faulty hardware. The problem can be attributed to many factors including your account and network status, incorrect settings, corrupted network, rogue apps, and likewise modem or router errors. This is why problems on wireless connectivity is deemed a complex issue that requires lengthy troubleshooting procedures.

For those who are looking for a solution to a different problem, make sure you drop by our Galaxy J5 troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and feel free to use our solutions. If they don’t work or if you need further assistance from us, you can always contact us by filling up our Android issues questionnaire and hitting submit.

Potential solutions and workarounds to deal with wireless connectivity issues


After taking care of the above requisites and yet your Galaxy J5 is still unable to connect to the Internet through Wi-Fi, then you may now begin troubleshooting software problems on your device. You may refer to any of the following methods. Don’t forget to test your Wi-Fi internet once you’re done with every procedure to find out if the problem is fixed and that your device is already able to connect.

Before we begin our troubleshooting, here are some things you should check:

  • Check if all your devices have no internet access. If all your devices have no Internet access using the same Wi-Fi network, then it’s most likely a network error. In line with this, call your Internet service provider to check on your current network status. Another thing you shouldn’t miss checking with your carrier is on network outages — either scheduled or sudden technical problems that might have affected the network services in your place.
  • Verify and ensure airplane mode is off. When Airplane mode is enabled, all other connectivity features including Bluetooth and Wi-Fi on your Galaxy J5 are automatically disabled. To access and manage this feature, go to Settings-> Airplane Mode then tap the switch to turn it off, if necessary. You can also access the Airplane mode icon through the notification panel. Either way serves the same purpose.
  • Try switching to another browser app. Sometimes, you might think that your phone is to blame but actually it’s the browser app you are using. Browser apps for Android, stock or third-party app can crash at any time due to many factors like corrupted cached files and history data. When this happens, various types of errors can occur. And since the browser is glitching, it won’t be able to carry out its main task which is to browse the Internet. To make sure that it isn’t causing your trouble, try to switch or use a different browser app then navigate to any website. If the other browser is able to load the website or page, then it’s a browser issue.

Reboot or power cycle wireless router/modem.

The very first solution recommended by Internet support people when you reach them for help in dealing with network connectivity issues on your computer or mobile device is a modem/router reboot. The process is otherwise referred to as power cycle. It involves turning the network equipment off for a few seconds and then turn back on. You should give it a try especially if all your other devices cannot connect to Wi-Fi internet using the same network. Here’s how:

  1. Press the Power button until your router powers off.
  2. Unplug the A/C adapter or disconnect from the power source.
  3. Keep it unplugged for at least 30 seconds.
  4. After the elapsed time, plug it back in to power.
  5. Press the Power button until all the light indicators get stable. Make sure no red lights on your router. Red lights usually denote a problem with the router that needs to be fixed so as to resume network connectivity on all devices using that network.

Power cycling the wireless router or modem can help fix firmware issues on the modem or router, causing it to crash and stop feeding wireless signal to all connected devices.

Reboot or soft reset your Galaxy J5 2017.

Just like other electronics devices, smartphones can also become exhausted or bugged. When this happens, the device is no longer able to carry out any assigned task. In order to make things right, a restart is often needed. A simple restart can fix different kinds of software problems in mobile devices.

To do so, just turn your phone off the usual way or by pressing the Power button until it powers down. After 30 seconds, press the Power button again for a few seconds until the Samsung logo appears.

Wait until your phone boots up completely then do some test browsing to see if you can now connect to the Internet. If the problem persists after the first reboot, give it another try and see if that would make a difference. As recommended, three reboot attempts is enough to gauge whether the problem is minor or complex. Complex problems usually require more advanced or tougher solutions to be rectified.

Turn Wi-Fi off and on again.

A simple trick that can help refresh your Wi-Fi connection is by toggling the Wi-Fi switch off and then back on. This should be able to fix the problem if it’s just occurring as a random symptom or Wi-Fi glitch.

To do so, head over to Settings-> Connections-> Wi-Fi menu, then tap the Wi-Fi switch to turn the feature off for a few seconds and then tap the switch again to re-enable Wi-Fi.

Restart your phone then try to connect to the Internet.

Forget your wireless networks then reconnect.

If you have saved multiple wireless networks on your device, it’s possible that any of these networks gets corrupted or caused conflict to the wireless network you are using. In this case, forgetting all saved wireless networks on your device will likely fix the problem.

Here’s how to forget a wireless network on your Galaxy J5:

  1. Open up the notification panel.
  2. Tap Settings.
  3. Go to Network connections.
  4. Tap Wi-Fi.
  5. Tap to turn on Wi-Fi, if necessary.
  6. Select the wireless network profile that you want to forget.
  7. Tap Forget.
  8. If prompted, enter your passcode.
  9. The selected network will be deleted or forgotten. So it’s like you’re going to connect to the network for the first time.
  10. Restart your phone then go back to Settings-> Wi-Fi menu then scan for wireless network and connect.

When you’ve successfully connected, try to browse the Internet and see if you can now connect.

Reset APN or network settings on your Galaxy J5

Resetting network settings will delete all connection data from your device including existing wireless and Bluetooth networks. This reset will also restore network selection mode, background data, and data restrictive settings to default values. Any error or glitches affecting your wireless network will likewise be wiped out in the process. And here’s how it’s done:

  1. Open the Apps drawer.
  2. Go to General Management.
  3. Tap Reset.
  4. Select Reset network settings.
  5. If necessary, enter the correct password then tap Reset settings to confirm.

Test to see if that fixes your wireless Internet problem.

Perform a master reset or factory reset on your Galaxy J5

While a master reset can fix complex software issues, it also deletes all your critical data and personal information from the internal memory of your phone. That said, it should only be regarded as the last resort when troubleshooting software-related problems in mobile devices. If you really feel the need to carry out a full system reset so as to fix your wireless Internet, then you may do so. Just be sure to backup all your important data before you start.

Here’s how it’s done:

  1. Open the Apps drawer.
  2. Tap Settings.
  3. Go to Cloud and accounts.
  4. Tap Backup and restore.
  5. You may also opt to turn Back up my data and Restore options off or on.
  6. Go back to Settings.
  7. Select General Management.
  8. Tap Reset.
  9. Select Factory data reset option.
  10. Then tap Reset device to confirm.
  11. If prompted, enter the correct PIN or password for your device, then tap Continue.
  12. Tap Delete all to confirm full system reset.

Wait until the reset is finished then reboot your phone. After it boots up successfully, set up and connect to your wireless network then try to do some test browsing to see if you are now able to access the Internet.

What to do if your Galaxy J5 2017 is still unable to connect to the Internet through Wi-Fi?

If none of these works, you should call your Internet service provider or Samsung Support for further assistance. They will be able to walk you through a more advanced troubleshooting procedure using a dedicated software to fix network the error on their end and likewise restore your wireless connection. But if you suspect that the problem is somehow tied to a faulty hardware, then you can just take your device to a service center for hardware assessment and/or repair. Service must be considered an option especially if there were previous instances where your phone was dropped or got wet. The Wi-Fi antenna might have accumulated physical or liquid damage from any of these instances.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to read:

How to fix Samsung Galaxy S8 that can’t connect to Wi-Fi [Troubleshooting Guide]

Being able to connect to the Internet through Wi-Fi is very important to smartphones. So, when we received messages from our readers who own the Samsung Galaxy S8 complaining that their new phone cannot connect to Wi-Fi networks, we made it one of our priorities. So, in this post, I will tackle three issues that have something to do with Wi-Fi connectivity and of course, the subject of our troubleshooting is the new Galaxy S8.

The first problem is about a unit that reportedly won’t connect to a Wi-Fi network. It might be an issue with the device or it could be a problem with the network. The second one is among the issues that seldom happen wherein the Wi-Fi switch is greyed out or disable. Depending on whether you were connected to a network when this problem happened, you may be left without a connection if this occurs. Lastly, there’s an issue wherein the Internet drops when the phone goes idle. It may seem like a problem but most of the time it isn’t. Continue reading below to know more about these issues and learn how to troubleshoot your device if they occur.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Step-by-step guide to troubleshooting Galaxy S8 that won’t connect to Wi-Fi network

Problem: For some reason, my new Galaxy S8 can no longer connect to a Wi-Fi hotspot. I already tried rebooting it a hundred times but it still won’t connect to my home wi-fi or even to the public hotspots I used to connect before. I badly need your help to fix this problem with my phone as I cannot use it unless I use data. Thanks in advance.

Troubleshooting: We have to troubleshoot your phone just to know if this problem is limited to glitch with the Wi-Fi service or the firmware and not with the hardware that handles Wi-Fi. It’s necessary we troubleshoot it as soon as possible so we would know if we could fix this problem without any help from a tech because if not, then you have to get your unit replaced. That said, here’s what you should do:

Step 1: Run your phone in safe mode to know if third-party apps caused the problem

We have to rule out the possibility that this problem is caused by one of the apps you installed. Since we don’t know which one it is, we just have to start the phone in its diagnostic state wherein only built-in apps will be kept running while all third-party elements will be temporarily disabled. Just restart your phone in safe mode and then try to connect to a Wi-Fi hotspot to see if it’s successful. Here’s how you boot your Galaxy S8 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

Now try to connect to a Wi-Fi hotspot and if successful, it’s confirmed that there’s one app that’s interfering with your phone’s normal operation. You have to find that app and then uninstall. Begin your search from apps you installed prior to the problem. Then follow these steps to uninstall them:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If your phone could not successfully connect to a Wi-Fi network even in safe mode, then move on to the next step.

Step 2: Reboot in recovery mode and wipe cache partition

We will now try to rule out the possibility that this problem is caused by some corrupt caches. These temporary files have a tendency to get corrupted for no apparent reason and they will also become obsolete when a new firmware is installed. There’s no guarantee that the problem will be fixed by doing this but we have to rule it out. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

It will take a little longer for the phone to reboot after this procedure but once it becomes active, try to connect to a Wi-Fi hotspot and if the problem remained, then move on to the next step.

Step 3: Backup your files and data and reset your phone

If the first two procedures didn’t work, then this is gonna be your last resort. You have to do this to know if the problem can  be fixed by bringing the phone back to its factory default settings. If not, then it’s about time you brought it back to the store and have it replaced. If the problem is fixed, however, then you have to be more observant about your settings and apps your install.

Prior to the reset, however, make sure you make a backup of your files and data as they will all be deleted, then disable the Factory Reset Protection by following these steps:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

And then reboot your phone in recovery mode and then do the maste reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If the problem still occurs after this, then you should bring the phone back to the store and have it replaced as something is really wrong with it.

How to troubleshoot your Galaxy S8 with a Wi-Fi switch that’s greyed out

Problem: Hi. The Wi-Fi switch on my new Galaxy S8 cannot be turned on. I mean it appears to be disabled or greyed out for some reason I don’t have a clue why it’s like this. The phone is barely a week with me so it’s very frustrating and worrisome on my part considering the its price. Can you guys help me out, please? Thanks.

Troubleshooting: This kind of problem has already been happening since the Galaxy S3 so we’ve actually seen it a lot of times before. It might be due to a glitch, a firmware issue or a problem caused by third-party apps. Now, here’s what you should do about it:

Step 1: Try turning on Wi-Fi while in Safe mode

Again, it’s possible that the problem is due to an app problem so we need to have to boot your phone in safe mode. And by the way, this method always worked before so we want you to try it:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

If the Wi-Fi switch is enabled while in this mode, turn it on and leave it at that and then reboot your phone in normal mode. This should fix the problem, however, if it remains, then you have no other option but to reset your phone.

Step 2: Perform the factory reset as it might be a problem with the firmware

You really need to reset your phone if the Wi-Fi switch is still disabled  in Safe mode or it remains disabled even after rebooting your phone normally. Of course, backup your files and data first and then follow these steps to reset your phone via the Settings Menu:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

If it fails, then bring the phone back to the store and have it replaced.

Galaxy S8 Wi-Fi connection drops when screen turns off

Problem: I hope you guys know about this problem. My phone is a Galaxy S8 and ever since I got it almost 3 weeks ago, its Wi-Fi has always been working. As of late, however, my emails doesn’t go through when the phone is not in used. However, when the screen turns on, all the messages I missed will rush in that sometimes I can received more than 20 messages as soon as the screen turns on. Is my phone defective or is there something I can do about it? I opt not to use mobile data as I have really good Wi-Fi connection at home and at the office. I just want my phone to work like it did before. Thanks.

Solution

There’s no problem with your phone. There might be just a setting that was changed. You just have to go to your phone’s Wi-Fi settings, choose Advanced and then tap Keep Wi‑Fi on during sleep and then choose Always. This will prevent the Wi-Fi from turning off when the phone goes idle.

However, if the if the Wi-Fi is already set the way it should and this problem keeps happening, then you just have to wipe the cache partition to get all the system caches replaced:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

I hope this helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S9 Plus that can no longer connect to a WiFi network?

A smartphone as powerful as the Samsung Galaxy S9 Plus should be able to connect to the internet without any problem either through mobile data or WiFi. However, there seems to be owners whose devices can no longer connect to the WiFi network they used to connect and that’s the problem we need to address as many of our readers contacted us regarding this issue.

So, in this post, I will walk you through in troubleshooting your Galaxy S9 Plus that can no longer connect to the WiFi network it used to connect. We will try to consider every possibility and rule them out one after another so we can determine what the problem is and what to do about it. So, if you’re one of the owners of this device and are currently bugged by a similar issue, continue reading as this article may be able to help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy S9 Plus that can’t connect to WiFi network

When it comes to this problem, there are always, at least, two factors you need to do consider because it may be just an issue with the network or your phone. However, you should try troubleshooting your device first especially if you’re only getting connection from somebody’s WiFi. With that being said, here’s what you need to do about it:

Forced Reboot

You have to do this to rule out the possibility that it’s just a minor glitch in the system. The forced reboot will refresh your phone’s memory and reload all apps and services. More often, this is enough to make your device work perfectly again. To do this, simple press both the volume down button and power key simultaneously and hold them down together for 10 seconds or more. If done correctly, your device will reboot like it normally does and the problem may be fixed.

You can then proceed to testing if the phone still can’t connect to the WiFi network you’re trying to connect. If the problem remained, then move on to the next procedure.

Reset Network Settings

By doing this, you’re bringing your phone’s network settings back to factory defaults and the following changes will occur:

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

Only Mobile Data will be left enabled so to be able to connect to the network, you need to enable WiFi. When it comes to fixing network problems, this procedure is enough to fix them provided the problem is with the phone and not with the network. Here’s how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS. Once complete, a confirmation window will appear.

Your phone will scan the area for available WiFi hotspots so try to connect to the same network. It is at this point that you would know if the problem is with authentication as you will be prompted with errors.

After doing this and your Galaxy S9 Plus still can’t connect to the same WiFi network, then try the next procedure.

Reboot network equipment

This is only applicable to those who are trying to connect to their own WiFi hotspots and have access to the modem or router. Simply unplug your network equipment and leave them powered down for a minute or two and then plug them to the power source. Once your phone rebooted already, try to get your phone to reconnect to the same network. If the problem isn’t fixed, then move on to the next solution.

Reset All Settings

We’ve already tried resetting all the network settings to no avail so this time, we need to reset all settings. This will bring the device back to its default or factory settings and configuration without deleting your personal files and other data. It’s also very effective so you should try it this time:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS.
  6. The device will restart to perform the reset of settings.

Wipe Cache Partition

Wiping the cache partition will delete the system cache and rule out the possibility that this problem is caused by some corrupt cache. It’s safe to do yet very effective as well. All you gotta do is reboot your phone into recovery mode and wipe the cache partition from there:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the problem continues after this, then the next solution may help you.

Backup files and reset your phone

As long as the problem is with the phone and doesn’t include a serious hardware issue specifically on the phone’s radio chip, then a reset will be able to fix it. However, make sure to backup your files and data prior to doing this as they will be deleted and you may not be able to retrieve them. Here’s how to do the master reset effectively:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy A3 (2017) that can no longer connect to Wi-Fi [Troubleshooting Guide]

When your Samsung Galaxy A3 can no longer connect to a Wi-Fi hotspot, the problem could either be very simple or complex and that’s what we need to find out in this post. There are a lot of factors that may have contributed to the development of this problem but we really don’t have to go through each of them in a bid to fix the issue. All we need to do is take into consideration what happened to your phone before the problem started.

So, I will walk you through in troubleshooting your Galaxy A3 in this post. We will try to tackle some of the possibilities and rule them out until it would be easier for us to know exactly what the problem with your phone is. If you own this phone and are currently bugged by a similar issue, continue reading below as this post may be able to help you.

Now, before we jump to our troubleshooting guide, if even you found this post because you were trying to find a solution to different issue, then I suggest you visit our Galaxy A3 troubleshooting page for we have already addressed some of the most commonly reported issues with this device. Try to find a problem that’s similar with yours and use the solutions or workarounds we suggested. If they don’t work for you and if you need further assistance, then fill up our Android issues questionnaire and we will include your concern in our next posts.

How to troubleshoot Galaxy A3 that can no longer connect to Wi-Fi

Problem: I have the Samsung Galaxy A3 I bought last April. So far, everything is working except its Wi-Fi. I just woke up one day that my phone is no longer connected to the Wi-Fi in my apartment. It’s not my personal hotspot really but it’s provided free by the owner of the apartment I’m living in. I’m not really sure why it happened but I don’t know what else to do about it. Can you help me?

Troubleshooting: First off, we don’t know why this is happening but we have to troubleshoot your phone to know. The problem could either be in the network or your phone and it’s for us to determine which is which. With that said, here’s what I suggest you do about it:

Step 1: Try to reboot your phone in safe mode and connect to Wi-Fi

We need to see how your phone behaves when all third-party apps are temporarily disabled. So, the first thing I want you to do is reboot your phone in safe mode and then try to connect to Wi-Fi.

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If the phone can connect to the network just fine and it actually has a good internet connection, then there should be an app that’s causing the problem. You have find it and then uninstall it to fix it.

Here’s how you uninstall an app from your Galaxy A3…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

However, if the problem persists even in Safe mode, then you have to move on to the next step.

Step 2: Reset all network connections and let your phone reconnect

Resetting network settings resets all data connections back to the out of the box factory defaults. The following changes will occur by performing a Reset of network settings.

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

And the your phone will be brought back to the following settings:

  • Airplane mode: OFF
  • Bluetooth: OFF
  • Data roaming: OFF
  • Mobile hotspot: OFF
  • VPN: OFF
  • Mobile data: ON
  • Wi-Fi: OFF

Now, here’s how you reset network settings on your A3:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

After this, let your phone scan the area for available Wi-Fi and then let it reconnect to the network it used to connect:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Wi-Fi.
  4. If necessary, tap Wi-Fi ON. The Wi-Fi Switch moves right and turns green.
  5. A list of networks populates.
  6. Tap the MORE to add a Wi-Fi network that does not display.
  7. Tap the desired Wi-Fi network you want to connect to.
  8. If necessary, enter the password.
  9. Tap Connect.

If the problem still persists after this, try the next step.

Step 3: Reboot your phone in Recovery mode and wipe cache partition

Let us now try to rule out the possibility that this problem is caused by some corrupt caches. We’ve seen similar issues in the past that occurred after an update or without apparent reason at all. Many of those issues have been fixed by wiping the cache partition that’s why we also want you to do that hoping the problem is as simple as that. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the phone still not being able to connect to Wi-Fi after this, then you have no other option but to reset your device.

Step 4: Backup your files and data and then reset your phone

This is your last resort but as long as the problem is not with the phone’s hardware that handles all radio communications, then this procedure may fix it. However, you have to backup all your files and data stored in the device’s internal storage as they will be deleted during the problem. After backing them up, disable your phone’s Factory Reset Protection so you won’t be locked out after the reset.

How to disable the Factory Reset Protection on your Galaxy A3

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to reset your Samsung Galaxy A3

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

You can also reset your phone from the Settings menu…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

I hope this helps.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix HTC U11 that cannot connect to Wi-Fi, other Wi-Fi connectivity problems [Troubleshooting Guide]

Just like any other smartphones, HTC’s U11 device also succumbs to various types of flaws. Appeared to be one of the most prevalent issues is on wireless connectivity. In fact, many users of the HTC U11 are facing problems when using Wi-Fi to connect to the Internet on their phone. If you are among these people who are troubled with the same issue, this post contains recommended workarounds that will help you troubleshoot and fix Wi-Fi issues on HTC U11 smartphone. Feel free to refer to this post when needed.

Before we proceed, if you are looking for a solution to a problem with your Note8, make sure to drop by our HTC U11 troubleshooting page for we have already addressed some of the most common issues reported by our readers about this new device. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need more help, then fill up our Android issues questionnaire and hit submit to contact us.

Possible causes of Wi-Fi problems on HTC U11

Several factors can affect wireless connectivity features in mobile devices. Among these are inactive account status, network outage, software glitch, incorrect settings, and worst, hardware damage on either the network equipment or the smartphone itself. To determine the most probable cause, thinking of when the problem occurs can help. For example, did you lose your wireless internet connection all of a sudden, or did it occur after making some changes to your phone settings, adding new contents, installing app or software update? Or did the problem start after your device got wet or accidently fall? Answering to each of these question will help you isolate the problem and possibly obtain quick solution.

Another thing that you can use as hint in dealing with the main issue are error messages and codes that typically prompt when attempting to get something done like opening a website or downloading online contents. These alert messages often have clues as to what went wrong and what needs to be done in order to get things right and back to normal.

The worst possibility is on hardware damage. This is most likely the underlying cause especially if there were previous instances when your phone was exposed to liquid or accidentally fell. Incidents like these can often inflict damage to susceptible component including those that are associated with the HTC U11 network functions like the network antenna perhaps. Considering that the Wi-Fi problem you are dealing with is hardware-related, the best option for you to consider is seeking a professional aid. This denotes that need for you to take your device to an authorized service center and have your device carefully assessed by a technician. If your device is still under warranty, then you might as well consider availing for warranty instead.

Meanwhile, if you are certain that the Wi-Fi connectivity issue on your HTC U11 is not associated with hardware damage, then your chance of getting it fixed on your end is higher. Keep reading to find out the ways in dealing with your HTC U11 Wi-Fi problem and get back online as soon as possible.

Potential solutions and suggested workarounds

The following methods are considered generic solutions to wireless connectivity issues in mobile devices. Considering that you haven’t identified the root cause of the problem, you can take your chances by giving each of these methods a try and see which of them is able to resolve the problem on your end. But if you are certain of what went wrong and what aspect of your device needs to be remedied, then you may go ahead and work straight on the main issue. Doing so will save you time and effort in doing unnecessary troubleshooting. But then again, feel free to refer to these walkthroughs whenever you need them.

Be sure to test your HTC U11 wireless connection after completing each step to determine whether the problem has already been fixed. Proceed to the next applicable solution if necessary.

First method: Power cycle the modem or wireless router.

This is often the very first method recommended Internet service providers to their subscribers who are having trouble with Internet connection. Power cycle here simply means turning the wireless network equipment (modem or wireless router) off for a few seconds and then turn it back on. Doing so will eliminate any possible corrupt firmware of your modem or wireless router that might have caused problems with your wireless home network. It will likewise allow your modem or wireless router establish a fresh connection from the main tower. So if you haven’t done it already, here’s how to power cycle your modem or wireless router:

  1. Locate the Power button and then press it until the device powers off completely.
  2. When it’s off, unplug the power cord from the power source or wall outlet. Leave it unplugged for at least 30 seconds.
  3. After the elapsed time, plug your modem/router back into the power source.
  4. Press the Power button to turn it back on.
  5. Wait for all the lights to become stable.
  6. Reboot your HTC U11 and other devices connected to the network.
    1. To reboot (soft reset) the phone, press the Power button to turn it off. After about 30 seconds, press the Power button again to turn it back on. Press and hold the Power button and then tap Restart.

When the phone boots up completely, test your Wi-Fi connection and see if it is already working as intended.

Consider performing this method if you see any red light on your modem or wireless router. Usually lights should appear in Blue or Green to tell you that everything is okay. A red light usually indicates a warning and that something is wrong.

Second method: Check for network outage.

A possible indication of ongoing network outage is a red light indicator on your modem or wireless router. In this case, the first thing you should do is to power cycle the modem or router up to three times. If any of the light still appears red then it most likely denotes an outage. To confirm, you may call your Internet service provider.

Aside from network outage, also make sure to verify your account status with your service provider or carrier. Some network issues like no connectivity are tied to inactive account status. In this case, outgoing services as well as your internet connection are temporarily disabled. Once the account issues are settled, all your services will resume or work normally again. So be sure to bring that up to when you give them a call.

Third method: Toggle Wi-Fi off and then back on.

This trick has often done wonders to many of those who are experiencing wireless connectivity issues caused by random apps glitches. Follow these steps to turn Wi-Fi on or off on your HTC U11 smartphone:

  1. Tap the Apps icon (square dots) from the Home screen.
  2. Tap Settings.
  3. Tap the Wi-Fi switch to turn it OFF.
  4. After a few seconds, tap the Wi-Fi switch again to turn it back ON.
  5. To view a list of available wireless networks in range, tap Wi-Fi.

You can also manually scan for Wi-Fi networks on your HTC U11 device. To do so, tap the three vertical dots then select Scan.

  • To view saved networks, tap the Settings icon (looks like a steering wheel). Doing so will also prompt you with other options to select from such as to enable a notification when public Wi-Fi is available, and set Wi-Fi status during sleep mode.

Fourth method: Check your phone Settings.

Among the features you need to check if you’re having trouble using Wi-Fi on your HTC U11 aside from Wi-Fi are Airplane Mode and Power Saving Mode. When Airplane or Flight Mode is enabled, all wireless radios on your HTC U11 are turned off including call functions, data services, Bluetooth and Wi-Fi. To rule this out from the possible causes, head over to Settings and ensure Airplane mode is off. Here’s how to turn Airplane mode on or off on your HTC device:

  1. Press and hold Power.
  2. Tap Airplane Mode.
  3. With your two fingers, swipe down from the status bar on your screen. Doing so will open the Quick Settings panel.
  4. Tap the Airplane mode tile on the Quick Settings panel to turn Airplane mode on or off. Make sure it is set to OFF.

You will know if Airplane mode is turned on because you will see the Airplane mode icon in the status bar. When Airplane mode is turned off, the call function is turned back on and the previous state of Bluetooth and Wi-Fi is restored on your device.

Another feature that you should check aside from Airplane mode is Power Saving mode or Extreme Power Saving mode on the HTC U11 smartphone. When enabled, this feature will limit many of your phone functions to extend battery life. With that said, you will only be able to use the most basic functions like phone calls, text messaging and email. To ensure that this is not causing your Wi-Fi connectivity issue, check the settings and make sure Power saving mode is turned OFF. Here’s how:

  1. Tap the Apps icon from the Home screen.
  2. Tap Settings.
  3. Tap Power.
  4. Tap the Extreme Power Saving Mode switch to turn the feature OFF, if necessary.

You can also set or specify when to automatically turn on or enable Extreme Power saving mode on your HTC U11.

  • To do so, tap Extreme Power Saving Mode, select the option that says, Automatically turn on extreme power saving mode, then select the battery level as to when it will enable power saving mode automatically.

Fifth method: Forget the wireless network and then reconnect.

One of the effective solutions in dealing with wireless connectivity issues in mobile devices is forgetting or removing the problematic network and then reconnect. Doing so will erase your current Wi-Fi settings including wireless network passwords so make sure you take note of them before you proceed with these steps:

  1. Tap the Apps icon from the Home screen.
  2. Tap Settings.
  3. Tap Wi-Fi.
  4. Press and hold (long tap) the wireless network you want to forget.
  5. Select Forget from the given options.
  6. Reboot your HTC U11.
  7. Go back to Settings-> Wi-Fi.
  8. Select your preferred wireless networks from the list.
  9. If prompted, enter the network key or password to continue.
  10. Tap Connect.

You will then see the Wi-Fi icon appear in the status bar when you have successfully connected to the wireless network.

Sixth method: Reset network settings on your HTC U11.

Resetting network settings can help fix connectivity issues on your HTC U 11 smartphone either through mobile data or Wi-Fi network and Bluetooth devices. The process however will erase your network information including your network passwords and customized settings. After the reset, your network settings are restored to its original settings or factory defaults. If you want to give it a try, then here’s how it’s done:

  1. Tap the Apps icon from the Home screen.
  2. Tap Settings.
  3. Tap Backup & reset.
  4. Select Network settings reset.
  5. Tap Reset settings.
  6. Tap Reset settings again to confirm action.
  7. Wait until the reset is done. Your device will then reboot.

You may then set up your wireless network again, reconnect, then test to see if your HTC U11 is now able to connect to the Internet wirelessly.

Seek Further Assistance

If none of these recommended methods is able to fix the wireless connectivity problem or your HTC U11 is still unable to connect to Wi-Fi or getting Wi-Fi errors, then you should now consider contacting your device carrier or HTC Support to escalate the problem and ask further assistance and recommendations. If you suspect that the problem is the router firmware that is out of date, contact your router manufacturer and seek help in getting the router firmware updated.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

What to do with Google Pixel 2 that can’t connect to Wi-Fi? [Troubleshooting Guide]

Any smartphone can fall into various types of wireless connectivity issues from slow browsing, intermittent connectivity and no connection at all. Even the high-powered devices are plagued with this issue. That being said, don’t be surprised if Wi-Fi internet connection on your Google Pixel 2 gets interrupted at times. While this inflicts some trouble especially to heavy-internet users, there’s no need to worry much as the problem can likely be resolved in no time unless a hardware damage is the trigger. Read on to find out the possible causes of Wi-Fi issues and how to deal with them on your Google Pixel 2 smartphone.

Why does your Google Pixel 2 unable to connect to the Internet through Wi-Fi?

Many factors can interrupt Internet services in mobile devices. Among the possible causes would include but not limited to account issues, network outages, incorrect settings, app malfunctions, and faulty updates. As much as possible, try to determine which among the probable causes is affecting the Wi-Fi functions on your Google Pixel 2. To do so, try to think of when the first symptom has manifested or onset of the problem. For example, did your Pixel 2 lost connection after installing a new app, changing some settings, or downloading an update? Doing so will help you save time and effort in performing unnecessary troubleshooting. To help you identify the underlying cause, here are some guidelines for you to note.

Read the alert message or warning.

Often times, your device tells you of what went wrong through an alert message or warning prompts. So if you happen to see an alert prompt while trying to access the Internet through Wi-Fi on your Pixel 2 device, be sure to read the message as it often contains some hints on how to fix the problem. Sometimes the problem is only isolated to a website like when you cannot access a certain page while the rest are working fine. It’s possible that the page you’re trying to access is currently down thus unavailable. If you cannot access the Internet at all and it occurs so suddenly, then you may consider the possibility of a network outage. Contacting your network service provider can help you verify if an outage is causing your Wi-Fi to suddenly become unavailable.

Determine the onset of the problem.

Meanwhile, if the Wi-Fi problem started after downloading new contents or installing new apps on your Google Pixel 2, then that is likely the trigger. Perhaps that new contents or apps are corrupted and somehow affects the connectivity functions on your phone. In the case where incorrect settings are to blame, all you have to do is try to revert the recent changes you’ve made back to the way it was before the problem arises.

Other cases of Wi-Fi problems transpiring in Android smartphones have been tied to account issues. This can be among the underlying causes as to why your Google Pixel 2 cannot connect to Wi-Fi internet too. To rule this out from the possible causes, contact your carrier or service provider then verify and ensure that everything in your account is okay and that your are getting the right service plan to begin with.

Rule out possible hardware damage.

The worst among the possible causes is a faulty hardware. This is often the case if the phone got wet or dropped previously. Physical or liquid damage might have affected the Pixel 2 component responsible to carry out Wi-Fi functions. Unfortunately, hardware-related issues would already require service as remedy.

How to fix Wi-Fi problems on Google Pixel 2 that are software-related?

If you are certain that your phone has no physical or liquid damage, then most likely what you are dealing with is a software problem. If you wish to troubleshoot the problem on your end, you may refer to the following workarounds. Be sure to test your device to see whether or not is already able to connect to Wi-Fi as intended after performing each method. If necessary, proceed to the next applicable solutions.

Reboot your modem or wireless router.

Also known as power cycle or restart, turning the modem or wireless router on or off is all you need to get your wireless internet back up and running again. If all your devices in a network cannot connect to the Internet through Wi-Fi, then you should try this method first. Here’s how to do it properly:

  1. Turn off your modem or wireless router by pressing the Power button until all the lights are off.
  2. Remove or unplug it from the power source for about 30 seconds to 1 minute.
  3. After the elapsed time, plug it back into power.
  4. Press the Power button to turn it back on.
  5. Wait for all the lights to become stable.
  6. Reboot your phone then try to connect to the Internet.

You may also consider contacting your modem or wireless router manufacturer  if you notice some unusual behaviours on the network equipment like often losing signal, heating up so fast, and the like. If you can’t reach the device manufacturer, then contact your Internet service provider instead.

Reboot your Google Pixel 2 (soft reset).

A soft reset can help eliminate apps glitches and minor issues on the software that might have affected your phone’s wireless capability. No data will be affected in the process, thus it’s safe. For starters, here’s how to reboot or soft reset your Google Pixel 2:

  1. Press and hold the Power button on the right side of the phone.
  2. Tap the option to Power off.

If your phone gets frozen or unresponsive, then you can do a force restart instead.

  • To force your Google Pixel 2, press and hold the Power button for about 10 seconds until it power cycles or when the Android logo appears.

Similar to a soft reset, a force restart will not affect any data stored on the phone. This is highly recommended especially if your Pixel 2 becomes unresponsive while attempting to load a website or page.

Turn Wi-Fi off and then back on.

Many smartphone users are using this trick to deal with sudden connectivity loss on their respective devices. Just like other features, the Wi-Fi function can also become unstable at times thus causing minor flaws to transpire including no internet access. If you haven’t already, try to toggle the Wi-Fi switch on your phone and see if that will fix it. For starters, here’s how it’s done:

  1. From the Home screen, tap the Arrow Up icon. Doing so will show a list of all apps on the phone.
  2. Tap Settings.
  3. Tap Network & Internet.
  4. Tap Wi-Fi.
  5. Toggle the Wi-Fi switch to turn it off.
  6. Reboot your device.
  7. Go back to Settings-> Network & Internet-> Wi-Fi.
  8. Then toggle the Wi-Fi switch to turn Wi-Fi back on.

Now try to connect to the Internet by navigating to a website or webpage. If it successfully loads up the page or website without errors, then you’re good. Otherwise, try other applicable solutions.

Verify network settings on your Google Pixel 2.

Make sure other relevant settings are properly configured. Among the settings to look into on your phone aside from Wi-Fi are Airplane Mode or Power Saving Mode.

Other connectivity features including Bluetooth and Wi-Fi will automatically be disabled or unavailable when Airplane mode is turned on. So make sure it is turned OFF.

To turn Airplane Mode or Flight mode on or off, slide your two fingers downwards starting from the top of the screen, then press the Airplane Mode icon to turn the feature on or off.

Another thing that you should consider checking is the battery saver mode. To save power whenever your device’s battery gets low, you can set your Google Pixel 2 to activate battery saver automatically or at any time, when necessary. While doing so can help extend battery life on your device, it also limits its functionalities. You won’t be able to use Google Maps navigation, location services, email, messaging, or other apps that sync with battery saver on. To rule this out from the possible causes, try to turn it off then see what happens. Here’s how to get there:

  1. Swipe down from the top of your phone screen.
  2. Tap the Battery Saver icon.

Note: You will know when battery saver is on if the top and bottom of your screen turn orange. If it is, then tap the Battery Saver icon to the feature OFF for a moment.

Try to connect to the Internet with Battery saver off and see if you can. If it works or you are able to access the Internet through Wi-Fi with battery saver off, charge your device first then use the Internet again when the battery gets full.

Forget wireless network on your Google Pixel 2.

Another effective solution to wireless connectivity issues in mobile devices is to forget the wireless network and then reconnect. The only downside of this process is that you’ll lose your wireless network information including Wi-Fi networks and passwords. On the positive side, you will likely have the problem resolved afterwards. If you wish to give it a try, take note of your Wi-Fi passwords then follow these steps:

  1. Tap the Arrow Up icon from the Home screen to show all apps.
  2. Tap Settings.
  3. Tap Network & Internet.
  4. Tap Wi-Fi.
  5. Touch and hold the Wi-Fi network you want to forget or remove.
  6. Tap the option to Forget network.
  7. Reboot your device then add the Wi-Fi network to connect to with these steps:
  8. Tap the Arrow Up icon from the Home screen to show all apps.
  9. Tap Settings.
  10. Tap Network & Internet.
  11. Tap Wi-Fi.
  12. Make sure the Wi-Fi switch is turned on.
  13. From the Wi-Fi networks section, tap the preferred network or add it manually.
  14. If prompted, enter the correct password for the network then tap Connect.

Wait until your device is connected then try to navigate to a website using your mobile app browser to see if you can now access the Internet.

Reset network settings on your Google Pixel 2

If you still cannot connect to Wi-Fi after performing the previous steps, then you may now consider a network settings reset. Doing so will erase all your current network settings and restore the default options afterwards. If you want to give it a shot, backup your network information then follow these steps:

  1. Tap the Arrow Up icon from the Home screen to view all apps.
  2. Go to Settings.
  3. Tap System.
  4. Tap Reset or the Reset icon.
  5. Tap Network settings reset.
  6. Tap Reset Settings.
  7. If prompted, enter the correct passcode to continue.
  8. Tap Reset Settings again to confirm action.

Your device will reboot when the reset completes. If not, then restart your device instead.

Resetting network settings can help fix problems with no Internet connection, as well as unable to send or receive emails or messages on the device. Bluetooth, Cellular and Wi-Fi network settings including saved networks and passwords are cleared or restored to default values afterwards.

Another suggestion for you to consider

  • Check for network outages. If the problem occurs all of a sudden or you suddenly lost Wi-Fi access on your phone without doing anything or haven’t made any changes on the network settings, then it can be due to a network outage. Usually, internet service providers announces incoming outages in line with scheduled maintenance or network service upgrade but there also other instances where the network services are affected by unexpected incidents including natural calamities. In this case, you need to contact your network service provider to either verify for scheduled outage or report an on-going network problem in your place.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy A5 (2017) that can no longer connect to Wi-Fi [Troubleshooting Guide]

We’ve encountered a lot of problems that are related to internet connectivity with some smartphones but in this post, it’s about the Samsung Galaxy A5 that won’t connect to Wi-Fi. Every smartphone owner knows how important Wi-Fi is since it’s often the primary medium in connecting to the internet with the mobile data coming in second. Not being able to connect to a Wi-Fi hotspot is worrisome because aside from the fact that it might be a symptom of a firmware issue, it might also be a sign of a serious hardware problem.

In this article, I will walk you through in troubleshooting your Galaxy A5 that won’t connect to any hotspot anymore. We will try to consider every possibility and rule them out one by one until we arrive at a point wherein we can easily tell what the problem really is. This way, we can try to formulate a solution that might fix the problem for good. So, if you’re one of the owners of this phone and are currently bugged by a similar issue, continue reading below as this post maybe able to help you.

But before we go to our proper troubleshooting, if you happen to find this page because you were looking for solutions to a different problem, then I suggest you visit our Galaxy A5 troubleshooting page as we’ve already addressed the most commonly reported issues with this phone and you may find what you’re looking for in there. Feel free to use the solutions and workarounds we provided. If they don’t work for you or if you need further assistance, fill up our Android issues questionnaire and then hit submit and we’ll do our best to help you.

How to troubleshoot your Galaxy A5 that won’t connect to Wi-Fi

Problem: Hello droid guy. I need your expertise in solving the problem with my phone. It’s a Galaxy A5 smartphone and it’s only about 3 months with me but now I’m having issues connecting to a wifi network. I used to connect to a network but now I can’t do anymore and I’m not really sure what happened. I can still connect to the internet through mobile data but I prefer wifi because it’s faster. What can I do about it?

Troubleshooting: The purpose of this troubleshooting guide is for us to determine if the problem is minor or a major one that needs immediate attention. Try to go through the steps below to see if one of them fixes the problem.

Step 1: Perform the Forced Reboot procedure

This will rule out the possibility that this problem is caused by a minor glitch in the system. This is equivalent to the battery pull procedure we often do to phones that have removable batteries but since your Galaxy A5 has a non-removable battery, you just have to press and hold the Volume Down and Power keys together for 10 seconds and your device will reboot normally. After which, try to see if your phone can connect to Wi-Fi and if it still won’t, then move on to the next step.

Step 2: Try to reset your phone’s network settings

This will bring the phone’s network settings back to the defaults and based on our experience, this is a very effective method to fix almost all network-related problems provided they are caused by minor issues. In doing this, the following changes may occur:

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

And connections will be brought back to default to reflect the following:

  • Airplane mode: OFF
  • Bluetooth: OFF
  • Data roaming: OFF
  • Mobile hotspot: OFF
  • VPN: OFF
  • Mobile data: ON
  • Wi-Fi: OFF

Now, in order to reset the network settings of your phone, you have to follow these steps:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

After this, I suggest you reboot your phone and since Wi-Fi will be turned off, you have to enable it and let the phone scan for available networks in the area. If the hotspot you used to connect to is available, then you can find it in the list and if you know the password, it would be a lot easier to connect to it.

Assuming you have the correct login credentials to the network you’re trying to connect to and your phone is still not able to connect to it, then move on to the next step.

Step 3: Try to delete the system caches for they may have been corrupted

After resetting the network settings of your phone and it still not being able to connect to Wi-Fi, then it’s time to go after the firmware and the first thing you have to do is to have system caches be replaced and you can do that by simply deleting all of them. The thing is you don’t have access to these files so you just have to wipe off the directory that contains all of them and here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”.
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

The phone will take a little more time rebooting after wiping the cache partition as it will rebuild those files. After which, try to connect to a Wi-Fi network to know if it can but if the problem persists, then move on to the next step.

Step 4: Backup your files and data and then move on to reset your phone

If all else fails, it’s time to resort to reset. This will bring the phone back to its factory settings and can potentially fix this problem especially if it’s caused by a firmware problem. However, you have to make a backup of your important files and data as they will be deleted during the problem and you may not be able to restore them that.

You also need to disable the Factory Reset Protection or the anti-theft feature of your phone so that you won’t be locked out after the reset. To do this, follow the steps below…

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

After this procedure, follow the steps below to reset your phone…

  1. Turn off your A5.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

You may also reset your phone from the Settings menu if you like…

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

After the reset, don’t install anything or restore your data but try to observe your phone if it still has difficulty connecting to a Wi-fi network and if so, then you need a technician to determine what the problem really is because at this point, it appears like it’s an issue with the hardware.  

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy S7 Edge that keeps getting disconnected from Wi-Fi after Nougat update [Troubleshooting Guide]

Internet-related problems have been haunting a lot of Samsung Galaxy S7 Edge owners after the roll out of the Android Nougat update. While these problems occur after the update, we really cannot immediately tell if it’s an issue with the firmware itself, although that could also be possible. Among the issues sent by our readers is the constant disconnection from the Wi-Fi hotspot of some of the S7 Edge units that are now running Nougat firmware.

I will be tackling this issue in this post and we’ll try to troubleshoot your phone so as to know what the problem really is, why it occurs and what we needs to be done to fix it. We will try to take into consideration every possibility and rule them out one by one until we arrive at a point wherein we can easy determine the cause. So, if you own this phone and are currently bugged by a similar concern, continue reading below as this post may be able to help you.

But before anything else, if you have another issue with your phone, drop by our S7 Edge troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy S7 Edge that keeps disconnecting from Wifi

Problem: Galaxy S7 Edge keeps on disconnecting from Wi-Fi then trying to connect, connects then disconnects and so on. This has only happened since the nougat system update. Is OK at home but lots of places which used to be fine are now not. Tried installing different apps but nothing is working.

Solution: If this problem started shortly after the update, then it’s very much possible that some of the files that system is using got corrupted or may now be obsolete since an update from Marshmallow to Nougat is a major one. Big updates may change the phone’s system architecture and it may need to create new caches and other files to run properly. While some files get automatically replaced during updates. There are those that aren’t and these might be the reason why your phone keeps getting disconnected from the Wi-Fi hotspot it’s connected to.

Step 1: Try to boot it in Safe mode and observe if the phone still disconnects

Booting your phone up in safe mode will temporarily disable all third-party apps so if one of them is causing the problem, your phone’s Wi-Fi connection may work without any issues while it’s in this mode. You to remember though that this method won’t fix the problem but will give you an idea what the cause is. So, if your phone is able to connect while in this state, then there is an app that caused the problem. Here’s how you start your phone up safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

While in this state, try connecting the device to your home Wi-Fi and see if it can connect. If the phone still disconnects randomly or frequently, then you might be facing a more serious firmware issue. However, if the problem got fixed, then our suspicion that one or some of the apps you installed is causing the problem. You have to find that app and try to update it first, then move on to resetting it by clearing the cache and data and uninstall it if the problem remains after doing the previous steps. Here’s how you do those things…

How to update apps install on your Galaxy S7 Edge

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

How to reset apps by clearing their caches and data

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

How to uninstall an application from your Galaxy S7 Edge

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

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Step 2: Delete the System Cache Partition

For the device that has been recently updated, it is not far that caches will become obsolete or corrupted. So, at this moment we will have to verify what really triggered the problem on your phone by deleting the old system caches. But since we cannot erase the caches one by one all we need to do is to clear the cache directory so that in the next boot up all of it will be replaced by new ones.

Please note you only have to do this if the Wi-fi still gets disconnected while in safe mode or if the problem remained after doing the previous step. Here’s how you boot your phone up in Recovery mode and wipe the cache partition:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Once the phone has successfully rebooted, try to connect to your Wi-Fi hotspot and observe if it still gets disconnected. If the problem still persists, then try doing the next step prior to resetting your phone.

Step 3: Reset all network settings

Since your phone is obviously having problems with its connection, we have to reset all its network settings to bring it back to out of box factory defaults. If the problem is caused by incorrect settings, then this step will surely fix the problem. But before doing so, let me just tell you that this will do the following:

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

And the following connection status will be brought back to their defaults which are…

  • Airplane mode: OFF
  • Bluetooth: OFF
  • Data roaming: OFF
  • Mobile hotspot: OFF
  • VPN: OFF
  • Mobile data: ON
  • Wi-Fi: OFF

Now, here’s how you reset all network settings of your phone…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

After this, turn the Wi-Fi connection back on and let your device scan for available hotspots, then reconnect to the network you used to connect and continue your observation. If the problem remained, then it’s time to reset your device.

Step 4: Backup your files and reset your Galaxy S7 Edge

The purpose of doing this procedure is to bring back the device to its factory default settings and to eliminate any bugs that your phone might have acquired during and after the upgrade. But the downside for this method is that the files and data you stored in your phone’s internal storage will be wiped out. So, prior to the reset, we suggest that you backup all your important files by transferring it to the SD card or computer. After which, disable the Factory Reset Protection (FRP) so that you won’t be locked out of your device after the reset.

How to disable FRP on your Galaxy S7 Edge

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to reset your Samsung Galaxy S7 Edge

There are, at least, two ways you can reset your phone and first one is by starting your phone up in recovery mode and the second one is from the settings menu…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

And this is how to reset your phone from the Settings menu..

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Backup and reset.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back key twice to return to the Settings menu, then tap General Management.
  8. Tap Reset.
  9. Tap Factory data reset.
  10. Tap Reset device.
  11. If you have screen lock turned on, enter your PIN or password.
  12. Tap Continue.
  13. Tap Delete all.

I hope that your problem gets fixed by this troubleshooting guide. But in the event that it continues to bug you after doing all this, it’s time to bring your device to the shop and let the tech handle the problem. After all, it’s their job to fix complicated issues, our job is to give you the “first aid” and as far as basic troubleshooting is concerned, you’ve already done your part.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 Edge “Unfortunately, com.samsung.ipservice has stopped” error

  • Have a better understanding what the error message “Unfortunately, com.samsung.ipservice has stopped” means on the #Samsung Galaxy S7 Edge (#S7Edge).
  • Learn how to troubleshoot the problem and get rid of the error message especially when it occurred out of the blue without obvious cause.
  • What to do if the error message showed up after you removed some bloatware and disable some of the pre-installed or native apps. 

Galaxy-S7-Edge-com-samsung-ipservice-stopped

“Unfortunately, com.samsung.ipservice has stopped” is the actual error message some Samsung Galaxy S7 Edge owners have been complaining about and while it speaks clearly of the service that crashes, the error may be triggered by different factors making it difficult to pinpoint what really the cause is.

Our team looked into this matter and we were able to find out some things that might be able to help our readers get to the bottom of this and even fix the problem temporarily and permanently. The com.samsung.ipservice is a native service responsible for any other services that use the internet but more often than not, it’s the Wi-Fi that triggers this error and not the mobile data.

The fact is every problem we received that speaks of this error seems to point to Wi-Fi being the culprit or the service used before the error started. Therefore, it’s safe to assume that any service that use Wi-Fi may be able to trigger this problem.

Continue reading to learn more about it, how it occurs, what the possible causes are and how to fix it. The troubleshooting procedures below are based on every situation the error may pop up, so if one solution doesn’t work on you, then try the others.

Before you continue though, if you have other issues, try to visit and skim through our S7 Edge troubleshooting page. We’ve already addressed a lot of issues reported by our readers since the release of the phone. There’s a chance we may have already gone across your issue and provided a solution for it. If you need further assistance, feel free to contact us anytime as we’re always willing to help. Just fill up this questionnaire and rest assured we’ll look into it.

Error pops up without doing something with the phone

Hey guys! I have a problem. My S7 Edge just displayed the message ‘Unfortunately, com.samsung.ipservice has stopped’ yesterday and I really don’t understand why it’s doing this. I haven’t done anything with the phone since I bought it last month. Everything is stock, I didn’t root it, I didn’t disable anything. What I did was install some apps I use for my job and that’s it. It’s been smooth sailing until yesterday when the error showed up and it didn’t go away. Can you help?

That’s the typical “firmware issue” although we really don’t know what’s causing it. But taking the word of our reader that he hasn’t done anything out of the ordinary that may have caused it, then we can narrow it down to a firmware problem.

Since there’s no apparent reason and the com.samsung.ipservice is a native service, let’s start our troubleshooting with the wiping of the system cache. There’s no point in booting the phone in safe mode when we already knew it’s the native service that has some issues. So, try following these steps:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Assuming that the problem remained after doing the procedure above, then it’s not a simple or minor firmware issue but might be something that affects the entire operation of the device. I believe factory reset can fix it but I understand if you hesitate to do that especially if you have a lot of apps you’ve downloaded and set to your preference. Still, I need you to do it if you wish to continue using this expensive device:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Error showed after disabling / uninstalling bloatware and other pre-installed apps

Bloatware that are usually added by your carrier or service provider and pre-installed apps are often embedded in the firmware. The phone may still work normally even if some of them are disabled or uninstalled, however, there are pre-installed apps that come with services that the system needs to boot up successfully or run smoothly. If these services are deleted, the system may not be able to work well and other apps may also keep crashing.

The com.samsung.ipservice is a very important service as it handles internet connectivity. We don’t know for sure what apps you disabled or uninstalled but since this error showed up after you’ve gotten rid of some, then it’s clear something is missing. If you just disabled them, you can just re-enable them to make your device work again, otherwise, you really need to do the master reset:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

The procedure above is strongly recommended for average users. As to savvy ones, you may proceed with the flashing of the stock firmware if the error won’t go away. You may have messed up something while trying to modify the firmware.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Why does my Samsung Galaxy Note 8 won’t connect to Wi-Fi and how to fix it? [Troubleshooting Guide]

Network problems can occur to any device at any time. That is why random network connectivity issues like intermittent Wi-Fi Internet, slow browsing, and no Internet connection are expected to transpire. In fact, you are probably reading this content since you’re already having the same trouble with wireless internet on your device and that you are searching for some fixes. If that is so and the device you have is a Galaxy Note 8, then this post might be able to address your needs.

Keep reading to find out what could have possibly prevented your Samsung Galaxy Note 8 from getting Wi-Fi Internet access and what options you have to resolve the underlying cause.

If you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading as this post may help you. However, if you are looking for a solution to a different problem, then I suggest you visit our Note 8 troubleshooting page for we have already addressed a lot of problems with this phone. But if you need further assistance, feel free to contact us by filling up our Android issues questionnaire and hit submit to send the information. Rest assured that we will look into your concern.

Possible causes of Wi-Fi problems on your Galaxy Note 8

There are many factors that you need to consider as possible culprits when it comes to wireless connectivity issues with your smartphone. In most cases, the problem is not on the end-users but rather on the network service provider’s end. Wireless Internet services might be halted by a service outage due to regular system maintenance conducted by your service provider or it could also be due to some unexpected technical problems that may need to be fixed on their end. Other possible reasons as to why you are unable to connect to Wi-Fi internet on your phone are incorrect network settings on the device, software bugs, and worst, hardware damage.

You may consider incorrect settings as the probable cause if the problem started right after making some changes to your phone’s network settings. In this case, you can just revert the settings back to its previous configuration before the onset of the problem or reset the network settings instead.  Meanwhile, for network problems that are triggered by a software glitch or system bugs, restarting the device might be able to offer some remedy but for tough bugs and glitches, a deeper system restore may be necessary.

There are also other cases where the problem is isolated to a certain website like when you are able to access other sites but not with a particular website. It’s possible that website you are trying to access is temporarily unavailable or no longer existing.

The worst among the possibilities is a hardware damage on the phone. This can be considered as the main reason especially if there were previous instances of dropping or liquid exposure on the device. The Wi-Fi antenna might have incurred some damage from any of these incidents and is now showing the symptoms. Unfortunately, Wi-Fi problems tied to hardware damage would already require service as remedy.

If you suspect that the problem is associated with physical or liquid damage to any of the network components on the phone, then you can save time and effort by skipping this walkthrough and take your device to an authorized service center instead. However if you still would want to take your chances then feel free to continue and troubleshoot the problem with any of the applicable methods highlighted below.

How to fix Wi-Fi connectivity issues on your Galaxy Note 8?

The following procedures are regarded as generic solutions to wireless connectivity issues in smartphones. As the name implies, these methods can be used to troubleshoot general issues concerning Wi-Fi on a particular device which the Galaxy Note 8. Be sure to test your Internet connection after performing each method to determine if the problem has been resolved and that you are already able to connect to the Internet via Wi-Fi. If necessary, proceed to the next applicable solutions.

Power cycle your wireless router or modem

It is good to start working on the very source of your internet connection at home. And that is your wireless router or modem. Just like computers, network equipment like the router and modem can also experience random glitches as the firmware gets corrupted. And usually, this can be fixed by restarting the device. The process is also known as power cycle. It’s often the very first recommended procedure by Internet support people when dealing with network-related concerns. And this simple method has been proven effective in rectifying minor system issues by far. Here’s how it’s done:

  • Turn off your modem or wireless router by pressing the Power button until it powers off.
  • While it’s powered off, unplug it from the power source.
  • After 1 minute or 2, plug it back in then press the Power button to turn on.

Wait until all the light indicators on your modem or router become stable. If you see any red light, then that denotes a problem that needs to be address. Contact your Internet service provider or router/modem manufacturer to escalate the problem and seek further assistance.

If everything is okay with the modem or wireless router, you should be able to connect to the Internet flawlessly unless you’ve configured your device improperly.

After rebooting the router/modem, try to connect to the internet on your phone or other network devices available. If other devices are able to connect but not your Galaxy Note 8, then that denotes that the problem is isolated to your phone. This is where you need to troubleshoot your device software.

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Reboot your Galaxy Note 8 (soft reset)

As mentioned earlier, temporary glitches on the device software can also halt your network connection. To rule this out from the possible culprits, restarting the device can help. If you haven’t already, then do so by restarting your phone the usual way. For starters, here’s how:

  1. Press and hold the Power button on the right corner until the Power off prompt shows up.
  2. Release the Power button when you see the prompt.

If the phone is unresponsive, try a force reboot on your Galaxy Note 8 instead.

  1. To do so, press and hold the Power and Volume Down buttons simultaneously until the device powers off.  
  2. Wait for about 30 seconds for the Maintenance Boot Mode screen to show up.
  3. From the Maintenance Boot Mode screen, select Normal Boot.

Your device will then power cycle. Once it finishes the reboot, toggle Wi-Fi off and then back on. Then try to browse a website with your mobile app browser to see if you can now connect.

Forget and re-add your wireless network

This trick has long been used to fix random problems with a wireless network. If the problem is isolated to a wireless network, then forgetting the network might help. Here’s how to forget wireless network on your Galaxy Note 8:

  1. Navigate to the Home screen.
  2. Swipe up on an empty spot to open the Apps tray.
  3. Tap Settings.
  4. Tap Connections.
  5. Tap Wi-Fi.
  6. If necessary, tap the Wi-Fi switch to turn Wi-Fi On.
  7. Tap and hold on the Wi-Fi network that you want to forget or delete.
  8. Tap Forget network.
  9. Restart your device then navigate to Settings-> Connections-> Wi-Fi. You will then see a list of networks showing up.
  10. Tap More to add your Wi-Fi network if necessary.
  11. Tap to select your Wi-Fi network.
  12. Enter your password if prompted.
  13. Tap Connect.

Try to browse a website and see if you can now connect to the Internet via Wi-Fi.

Reset network settings on your Galaxy Note 8

If the problem persists, then you can try resetting the network settings instead. This will eliminate any possible incorrect settings and options applied, which might have caused conflict. But before you proceed, take note of your network passwords as they will likewise be erased in the process. Once you’re all set, follow these step to reset network settings on your Galaxy Note 8:

  1. From a Home screen, swipe up or down from the center of the display to access the Apps menu.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. Review the information, and then tap Reset Settings.
  5. If prompted, enter your device passcode or pattern.
  6. Review the information, and then tap Reset Settings to confirm.

Your device then reboots when the reset is finished. If not, then restart it manually instead. Check to see if your device can now connect to Wi-Fi after the reset.

Factory reset or master reset

This should only be considered as your last option if the problem persists after performing all prior methods. A factory reset will wipe everything (including any system bugs causing conflict to Wi-Fi) from your phone including your critical data stored in the internal storage. That being said, creating a backup of your device is necessary before you proceed with these steps:

  1. From the Home screen, swipe up or down from the center of the display to access the Apps menu.
  2. Tap Settings.
  3. Tap Backup and Reset.
  4. Scroll to and tap Reset.
  5. Select the option to Factory data reset from the reset section.
  6. If prompted, enter your device passcode or pattern.
  7. Read and review the information, and then tap Reset.
  8. Tap Delete All to confirm.

It may take several minutes for the reset to complete. Afterwards, your device will be restored to its factory defaults. This means the need for you to set it up as new.

Seek further assistance

You may opt to escalate the problem to Samsung Support or your device carrier, especially if the problem started after installing a new Android software update. It can be considered and tagged among other post-update issues that require a fix patch in the next software update. Also care to check your account status and make sure that your account is in good standing. Other connectivity issues are also tied to account issues that need to be settled between you and your service provider. Otherwise, visit the nearest Samsung service center in your place and have an authorized technician diagnose your device hardware.

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