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How to fix your Samsung Galaxy S7 that can no longer connect to Wi-Fi after Android 7 Nougat update [Troubleshooting Guide]

  • Understand why your #Samsung Galaxy S7 (#GalaxyS7) can no longer connect to your home Wi-Fi after the Android 7 #Nougat update and learn how to troubleshoot it in a bid to fix the problem.

The Internet is one of the things that are very important to smartphones as most of the features depends on it not to mention that it is also required to make sure your data and files are backed up in the cloud in a timely manner. But what if, one day, your phone just stopped connecting to the Internet when using Wi-Fi?

We have received quite a lot of complaints from our readers that suggest the recent Android 7 Nougat update may cause your Galaxy S7 not to connect to Wi-Fi anymore. In this post, I will tackle this problem and guide through troubleshooting your device in a bid to fix the problem so that you may continue using your device while being connected to a Wi-Fi hotspot.

Read on to learn more about this issue but if you have a different problem, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Find problems that are similar with yours and use the solution or troubleshooting procedures we suggested. We depend our troubleshooting guides on the information you give us so make sure you provide us with accurate details so we can give you more accurate solutions. Just fill up our Android issues questionnaire to contact us.

Troubleshooting Galaxy S7 that won’t connect to Wi-Fi after Nougat update

The purpose of this troubleshooting guide is for you to know more about the problem or what caused it. Once you have them, it will be easier to formulate a solution that may fix the problem. Before we go to the troubleshooting steps, I just want to cite one of the messages we received from our readers that best explains this problem…

Hi droid guy. I am hoping you can help me because my phone is very important to me and my job. It is a Samsung phone, the Galaxy S7 which I purchased in November last year. Recently, there was an update that I downloaded. It was actually the third update I downloaded since I bought the phone. The first two updates were all successful and I haven’t encountered any issues after I installed them. The recent one, however, caused by phone to not connect to my home Wi-Fi anymore. I already called my internet service provider and tech was dispatched to check my connection only to be told that everything works as far as my internet is concerned. So, it must be the phone. The thing is, I don’t know how to fix it or even where to look. I’m hoping you’ll get back to me as soon as you receive this email. Thanks.

Step 1: Reboot your phone a couple of times to see if it’s just a temporary glitch

Glitches happen all the time and they often occur when you least expect them. However, more often than not, temporary glitches can be solved by simply rebooting your phone. So, if this is the first time that this problem occurred after the update, don’t do anything yet, instead reboot your phone first. If the problem still occurs after the first reboot, try to do again and if still no, then proceed to the next step.

Step 2: Delete all the system caches as some of them may have been corrupted during the update

The thing about system caches is that they get corrupted more often than you think especially during or after firmware updates. However, average users don’t have access to them so you really cannot delete them one by one. Therefore, all you need to do is wipe off the entire directory where system caches are saved. In so doing, you’re actually forcing the phone to create new caches that are now compatible with the new system. Here’s how you actually delete the system caches:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Once the phone has successfully rebooted, try to toggle the Wi-Fi switch and then try to connect to the network you used to connect. Or better yet, “forget” the network first and then allow your phone to detect and reconnect to it. If it still won’t connect, then try the next step.

Step 3: Try to boot your device in Safe Mode and observe

This is basically not a fix but it will give you an idea if the problem is caused by a third-party app or not. Safe Mode is also known as diagnostic state wherein all third-party apps are temporarily disabled leaving all pre-installed ones and core services running. It’s important that you do this procedure because there are third-party apps that can actually manipulate wireless connectivity in your phone. Here’s how you boot up your phone in safe mode:

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

If the phone is in this state, try to connect to Wi-Fi and if the connection is established, then there must be an app that’s preventing your device from connecting to a network. You may try finding that app and uninstall it, or you can simply backup your data and files and then do the factory reset. This is how you factory reset your phone…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

After you’ve done these and the problem still remained, it’s time to do something that will bring the phone back to its original state.

Step 4: Perform the Master Reset on your Galaxy S7

This will bring the phone back to its original configuration but together with it, all your files and data will be deleted and can no longer be recovered. Therefore, we strongly suggest you take time backing up your files, pictures, videos, texts, emails, data, etc. before doing the steps below.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 5: Send the phone in for repair

While Samsung officially rolled out the Nougat update last week, there was something that prompted the company to make the roll out to a halt. It seems that its developers found out something that has to be corrected. The company is making sure everything works smoothly with its devices now because after the Note 7 debacle, it can no longer afford to have serious issues. So, at this point, if the problem is still happening, then it’s time you consulted a technician about it.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to troubleshoot Samsung Galaxy S7 Wi-Fi connectivity issues & other Internet related problems

The new #Samsung Galaxy S7 (#GalaxyS7) has a Wi-Fi bug. It’s a minor one but nevertheless annoying. It affects the syncing capability of the phone especially Gmail. Samsung already acknowledged it and even started rolling out minor updates to fix it and in the U.S., #Verizon followed suit. For sure, other carriers and service providers will roll out updates sooner than later.

Galaxy-S7-Wi-Fi-problems

It is a Wi-Fi bug and if you get Internet service through mobile data, you won’t be able to experience this annoyance. If, however, you have Internet-related issues while using data, then that’s a different story but I will also address that one here.

The first part of this troubleshooting guide is to provide you with workarounds so you’ll be able to continue using your phone despite the bug that keeps bugging you. At the later part of this article, I will address some of the Internet-related concerns Galaxy S7 owners reported.

Before anything else, for our readers who may be experiencing other issues, please visit our Galaxy S7 troubleshooting page. We list down every problem we address each week so there’s a chance your concern has already been addressed by our team. Try to find issues that are similar to yours in that page and use the solutions we provided. If, however, you need further assistance, you can always reach us by completing this questionnaire. Please provide as much details as possible so we can give you accurate troubleshooting guides and/or solutions.

Workarounds for the Galaxy S7 Wi-Fi bug

These aren’t solutions but workarounds or temporary remedies so you can continue using your phone despite the symptoms the bug is showing. Again, the bug is minor but very annoying especially if you rely on Wi-Fi to connect to the Internet. So, if you noticed your phone is showing one or two of the signs below, try the workarounds I cited:

Symptoms

  • Gmail not syncing properly
  • Wi-Fi is very slow
  • Wi-Fi keeps disconnecting and reconnecting
  • Connection lost even if the phone isn’t idle
  • Wi-Fi On/Off switch grayed out

Workarounds

  1. The first thing you should do is to restart your phone. The bug is actually triggered when the phone is being used; it doesn’t initiate during boot up. So, basically, the problem will be temporarily fixed when the phone is rebooted.
  2. If you don’t wait a few seconds of booting up, there’s another thing you can do–turn Wi-Fi off and then turn it back on. The connection gets refreshed when the device reconnects and it’s actually one of the most used workarounds for this bug, however, the problem seems to manifest again a lot quicker than when you reboot your phone but anyhow, it helps.
  3. Disable Bluetooth. Some users reported that Bluetooth may be one of the triggers of this bug as the problem often occurs when it is enabled. So, try disabling it and see what happens.
  4. Disable other location services. If you often use GPS and/or other related services, this issue will be a pain because in order for the Wi-Fi to work flawlessly, location services must be disabled. Others also said uninstalling apps that use location services will also temporarily fix the problem.
  5. Check for firmware update and download it if there’s one. Again, a few service providers may have already rolled out updates that may patch this problem, so try to check for it from time to time.

 

We don’t know how widespread the problem is but if you’re one of the unlucky ones, at least, you can do something about it. I hope that this simple guide can help you until help arrives.

Internet Problems with Galaxy S7

Here are some of the Internet-related problems we received from our readers:

Q:I have 2 new Samsung S7 phones. When I turn hotspot on my laptop connects fine to mobile 1 and has access to internet. When I try to connect laptop to mobile 2 hotspot it connects but will not give me internet.   Data is turned on and I have internet access on both phones. My laptop internet trouble shooter tells me it is disabled locally.

A: All we need to do is find out whether the problem is with the phone or your laptop. So, here’s what I need you to do:

  1. Make sure the phone you’re having issues with has internet connection.
  2. Turn on its hotspot.
  3. Now, connect your other phone to it and see if it can get service.
  4. If the internet works on the other phone, it’s most likely an issue with the laptop but it’s more of a compatibility issue than anything else.

But the thing is, either your phone can get internet connection or not, you still need to bring the phone in for checkup. It’s a new phone and if I were you, I would ask for a replacement.

Q:New Samsung galaxy S7, SM-G930F, can’t log into some websites. I put in password etc. and the page resets back to the login page. I use chrome but have tried the native internet too. I’m still using my S6 as the second phone and it logs in no problem.

A: If it can log in to other websites, then there’s no problem with the phone. The issue may be in websites you’re trying to log in to but we really don’t know for sure. It could have been a lot helpful for us if you gave us a hint what websites you were trying to log into. I also think it’s not an issue with either Chrome or the stock browser. Try calling the tech support of the websites and inquire about the problem. May be they were having service maintenance during the time you tried to log in.

Q:My new Galaxy S7 can’t connect to the internet using data. I have subscribed for an unlimited data but can’t use it. I just got the phone and the tech already registered in to their network so I now have text and calls but no internet. How can I fix this?

A: I understand you already got the device provisioned and it already has all basic services except Internet. Well, you need to set your phone to connect to your provider’s network but if the rep already did that, then all you have to do is enable mobile data. Once enabled, you should be able to get internet service, otherwise, it will be the APN that has issues–either it was configured incorrectly or haven’t been configured at all. I suggest, you call your provider again and report this problem. The rep should be able to help you with it.

Q:I have an S7. Yesterday it froze and I had to press and hold the Volume Down and Power keys to reboot it. But once it was ready, I wasn’t getting internet and the Wi-Fi icon was white. When I went to Settings to turn Wi-Fi off, it was greyed out and I can’t do a thing. I already rebooted many times but the problem remained. What should I do?

A: It must be the cache that got corrupted when the system crashed. So, try wiping the cache partition via recovery mode:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Q:I downloaded a bunch of apps and then there were these pages that kept popping up about some apps that could help me clean my phone of viruses. I don’t want to install those things but they kept popping up so I decided to try one but after the installation, the phone froze and I could no longer connect to the internet. What is the problem?

A: You may have installed some malicious apps so you need to uninstall those. Since you voluntarily installed one, you should be able to remember its name. Now, if you can’t do something on your phone because ads keep popping up, then boot your device in safe mode first and uninstall the app from there:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Q:My Galaxy S7’s screen blacked out all of the sudden and it took me hours to bring it back on but this time, it started to freeze and lag a lot of times so I knew from that moment on something was wrong. I just continued to use it but it became really slow and the internet connection is really slow as well. Please suggest something I can do to fix this problem. Thanks.

A: Honestly, we don’t know what caused the screen black out. I believe it was a system crash you experienced and it must have been caused by something–it could be an app, a firmware glitch, etc. Since we don’t have a hint what’s causing all this, there’s one thing I want you to do; do the master reset. I’m not sure if you’re still within the replacement period but after the reset and the device still keeps lagging and freezing, you need to have it replaced or, at least, fixed by your provider’s technician. Here’s how you do the master reset on the Galaxy S7:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S7 Edge can no longer connect to Wi-Fi after Android 7.1 Nougat update [Troubleshooting Guide]

It’s a bummer that your #Samsung Galaxy S7 Edge (#S7Edge) could connect to your home Wi-Fi and actually used it to download the latest firmware update–Android 7.1 #Nougat–but when the installation completed and the phone rebooted, the device can no longer connect to Wi-Fi. This kind of problem is divided into several variations but the most common is that the phone can still find the hotspot and when the user tries to connect, it will attempt to do so but eventually fails.

Other issues include the disabled Wi-fi switch, which leaves your device not connected to the network and since the switch is greyed out, you cannot turn the Wi-fi on no matter what. There are also situations wherein the phone may try to connect to a known hotspot but fails or just keep saying “Acquiring IP address…” but instead of saying “Connected,” it would say “Saved.”

In this post, I will tackle the first issue I cited and I will write a different post for the other issues. So, if you own a Galaxy S7 Edge device that has recently been updated to Android 7.1 Nougat and are bugged by this issue or a similar one, continue reading to know how to troubleshoot your device.

Before we jump right into our troubleshooting, if you have other issues with your device, make sure you visit our troubleshooting page for we have already addressed hundreds of problems that were sent by our readers. Find issues that are similar with yours and use the solutions or troubleshooting procedures we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshoot Galaxy S7 Edge that can no longer connect to Wi-Fi after the firmware update

I cannot stress enough how important Wi-Fi is especially if you are into playing battery and data extensive games or apps. It is, therefore, imperative that you, at least, try to troubleshoot your device if it could no longer connect to a Wi-Fi network after an update and this is how you do it…

Step 1: Try to see if the problem is caused by your apps

It is very important that you know if your apps have something to do with the problem because it’s always possible that some of the apps you installed are no longer compatible with the new firmware. Find those apps, clear their caches and data and if that won’t work, uninstall them one-by-one until you find out which of them are causing the problem. To do so, boot your device in safe mode and try to connect your device to a Wi-Fi network to know if that works. This is how you start your phone up in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the problem still occurs in safe mode, then we might be facing a problem with the firmware itself, otherwise, you just have to find the apps that are causing the problem and do the following:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the app in question.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

To uninstall an app, just follow the same procedure but tap Uninstall.

Step 2: Find out if the problem is caused by corrupt system caches

For a phone that has just been updated, it’s possible that some of the system caches used by the previous firmware have already become obsolete or are already corrupt. If the new system uses them, issues like this may occur. In fact, we’ve already covered issues like this before that were caused by corrupt system caches, so it’s not really the first time we’re covering this issue. To rule this possibility out, here’s what you have to do:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the problem still persists after wiping the cache partition, then you have no other choice but to reset your device.

Step 3: Master Reset your phone

This procedure will bring your phone back to its factory defaults but it can potentially fix any firmware-related issues especially ones that occur after the firmware got updated. The catch is that all your files and data that are saved in your phone’s internal storage will be deleted together with your settings and preferences so make sure to backup everything first before following these steps:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the problem still occurs after the reset, then the firmware has to be re-installed but it has to be done manually and you cannot do so on your own as the warranty will surely become void.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Can’t hear caller when T-Mobile Galaxy S7 wi-fi calling is OFF or out of range, other issues

We’re finally getting a confirmation that the latest Android iteration, #AndroidNougat (Android 7.0), has finally been released for the #GalaxyS7 and S7 Edge in South Korea. This means that other regions may be getting the awaited update before 2016 will end. Like you, we’re also excited how the new official Android version looks in the Galaxy S and Note series. Until then, let’s continue to address S7 issues as they come.

s7

This post covers 6 more problems as reported by other S7 users. If you’ve don’t find a solution for your own S7 issue here, make sure to visit our main Galaxy S7 troubleshooting page. In the meantime, below are the specific issues that we address in this article today:

  1. Galaxy S7 cannot send MMS
  2. Galaxy S7 keeps pausing when playing videos
  3. Verizon Galaxy S7 MMS not working when using AT&T SIM card
  4. Galaxy S7 no longer boots back up after installing Android update
  5. Can’t hear caller when T-Mobile Galaxy S7 wi-fi calling is OFF or out of range
  6. Galaxy S7 won’t connect to work wi-fi network

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 cannot send MMS

Hi I’m having issues sending MMS. I can text no problem. I have contacted my service provider to confirm my APN settings are correct for MMS and internet which they are but they asked me to add a new APN for mms as all the options are greyed out so am unable to edit. I have done this. They are greyed out too for Internet but I can connect to my data so assume the settings are fine. I have tried a few numbers on both wifi and data connection separately with no luck. The service provider say they can’t help further which is highly frustrating. I really hope you can help. Thanks in advance. — Michelle

Solution: Hi Michelle. There can be a number of possible reasons why a phone is unable to send MMS. Because there’s no way to know the exact cause, you must do a number of troubleshooting steps to nail it. Below are the things that you can try:

  • Make sure that your phone has good signal reception. If you are located in an area where mobile data and/or cellular signal is weak, MMS sending may take longer than usual, or may not even work at all.
  • Inbox is full. Before attempting to send another MMS, make sure to delete old SMS and MMS threads to make more room for the sent items folder.
  • Reset network selection. Sometimes, changing network modes and temporarily disconnecting from one’s network can do the trick. Try to cut the connection to your network by connecting to another one in range. Once you’ve done that, force the phone to connect the phone to an unregistered network until the phone prompts you that no connection can be established. Then reconnect to your own network one more time before attempting to send another MMS.
  • MMS must be activated. Another important thing that you must do is ensure that your account permits MMS service. This can only be checked by your carrier’s technical support team so make sure to contact them about it.
  • Operating system restriction. Some carriers may put a software restriction on their devices that even if they’ve been network unlocked, MMS may still not work. We’ve received multiple reports of some former Verizon devices having this problem. If your phone is originally from Verizon, MMS may not work properly if you’re using other wireless carriers now.
  • Try factory reset. If all else fails, try restoring the phone’s software settings to default to see any difference. Here’s how to do it:
    • Create a backup of your irreplaceable files and contacts.
    • Turn off your Samsung Galaxy S7.
    • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
    • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
    • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
    • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
    • Once highlighted, you may press the Power key to select it.
    • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
    • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
    • The phone will now reboot longer than usual.

Problem #2: Galaxy S7 keeps pausing when playing videos

I recently came to China and installed a VPN (not sure if this matters but I try describing everything). I used it for about 2 weeks and my phone was perfectly fine. But then my phone wifi suddenly kept pausing and then starts again. For example, while I’m watching YouTube, the video will stop and I have to press play again. Or when I use a app that uses WiFi the app will pause and then go back to the app home screen. I already tried everything you suggested and even factory reset ed twice but the problem still happens. The only thing I didn’t do was update the phone. But I’m unable to because my wifi connection is unstable because of the pause so I can’t update. — Jonathan

Solution: Hi Jonathan. If factory reset did not improve the situation, that’s probably because the issue is not the device but something outside it. The problem may be on the Wi-Fi network you’re using. If you have another wireless device like another smartphone, try to observe if the issue on your S7 also occurs on the second one. If it does, you must troubleshoot your Wi-fi network or have someone do it for you.

On the other hand, if the issue does not happen on the second device when connected to the same Wi-fi network, the issue must lie on your Galaxy S7 itself. To troubleshoot it, try booting it in safe mode first. This will help you tell if a third party app is creating a conflict. To boot in safe mode, follow these steps:

  • Turn your Galaxy S7 off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Remember, while safe mode is on, all third party apps and services will not run. If the issue remains even though safe mode is on, the issue must not be related to one of your installed apps. If the result is opposite and the issue appears to be absent when safe mode is enabled, you must continue troubleshooting until the cause is eliminated. Now, safe mode won’t help you pinpoint the offending app so you must do trial-and-error to identify it. This means uninstalling apps one by one and checking if the issue remains after each uninstall. This is going to take you time but it’s the only effective way to trace a problematic application.

If you have lots of apps, we suggest that you do the opposite by doing another round of factory reset, then observing the phone afterwards without installing any app. Then when you’re positive that the problem don’t occur when no third party apps are installed, you can start installing apps again individually. Just like in safe mode, make sure that you observe how the phone works after you install a single app.

Problem #3: Verizon Galaxy S7 MMS not working when using AT&T SIM card

Hello. I’m writing in regards to a problem I’m having using a Samsung Galaxy Edge 7. I’m using an AT&T SIM card, in a Verizon Samsung Galaxy S7 Edge. I have full functionality of the phone, but I am unable to send or receive MMS. I have the correct APN setting for my network, and have had AT&T update my IMEI. They weren’t able to offer any advice other than inputting the correct APN Settings. If I’m connected to Wifi the message won’t come through at all, but if I’m not, I will receive the message, and upon clicking the ‘download’ button for the image in the txt, I receive the error code I have input below. — Chris

Solution: Hi Chris. As mentioned above for Michelle, Verizon devices usually shows MMS problems if used on other networks. Sadly, there’s no known effective method to bypass the software code that prevents MMS from working properly in Verizon devices. This means that you must start accepting the fact that you will never be able to use MMS on this phone if you stay with AT&T or other non-Verizon networks.

Problem #4: Galaxy S7 no longer boots back up after installing Android update

To whom it may concern. Last week Monday i saw that my phone ran the software update by itself without me even doing or choosing anything. Ever since then I have been having trouble with my phone with my setting being completely disorganized and changed. Some of my things are just gone. I keep getting this pop up of NFC not supported. When i get emails or Whatsapps etc, i don’t get any notification pop ups in the top corner of my phone. it just beeps or vibrates even if i don’t have any of those. it also just keeps beeping or vibrating. My home key (middle of phone) and my left corner key next to the home key does not work at all.

Now, yesterday i couldn’t receive any calls and more problems occurred. so last night i went and backed up all my things and loaded it on to my laptop and cleared my phone and did a factory reset, once all of that was done and the reset finished i put my phone on and everything worked like normal again. so i left it and put it on charge. now this morning when i took my phone i saw that it is off and does not want to go back on. i’ve been charging my phone for the past 9 hours now and it still doesn’t want to go on and seems like it’s not charging. I really do hope that you can help me cause i’ve been to a lot off places and phoned a lot of places and no one can help me because they don’t know what’s wrong with it, or they can’t help because it’s not normal for my Samsung S7 to do it, and they don’t have the problems on their system to help. — Danielle

Solution: Hi Danielle. Since the main problem now is on how to boot the phone back up, we suggest that you try to see if you can power on the phone to other modes. Below are the steps that you can try:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware. This means that for some reason, the phone no longer has the capability to boot in normal mode and the only way to get it back to working order is by manually installing an official Samsung operating system. This procedure can be tricky for first timers and can potentially brick your device so make sure that you use a reliable guide. You also need to select the correct firmware (operating system) version. Use Google to look for a good guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps (that prevents you from booting normally) until the issue is eliminated.

Problem #5: Can’t hear caller when T-Mobile Galaxy S7 wi-fi calling is OFF or out of range

Hi. I’m hoping you can help me. I have a Samsung S7. All of a sudden I can’t hear the caller and they can’t hear me. I got a new phone so I decided to do a factory reset so my kids could use the phone. After the reset I was able to make a call and hear it. I proceeded to set up the phone and put apps on it. I switched it to network calling etc etc. Then got a phone call and could hear nothing. I did a wiping of cache…didn’t work. I started in safe mode…didn’t work. Then I remembered that I switched calling from wifi to network. I switched it back to wifi calling and I can hear and they can hear me. Only thing is I can’t keep it on wifi calling when I’m not at home. Do you have any idea why it’s doing this? I went to T-Mobile and they said “oh you should just buy this new phone.” They didn’t even want to help me. I took my SIM card out of the S7 and put it in my S3 and I can hear calls etc etc so it’s not my service. Help me please. — Amber

Solution: Hi Amber. This issue can be caused by some settings under Wi-Fi calling menu so make sure that you check them. Below are the steps that you can try:

  • Turn on Wi-Fi and connect to a Wi-Fi network.
  • From any Home screen, tap the Apps icon.
  • Tap Settings.
  • If necessary, slide the Wi-Fi Switch right to the ON position.
  • Scroll to “Connections,” then tap More connection settings.
  • Tap Wi-Fi Calling.
  • Make sure NOT to select “Never use Cellular Network.”

If the steps above won’t work, you can also try to enable VoLTE. Here’s how:

  • Tap Phone app.
  • Go to Keypad tab.
  • Tap More options.
  • Tap Settings.
  • Tap Call.
  • Go to Voice over LTE settings.
  • Tap Use VoLTE when available.

Problem #6: Galaxy S7 won’t connect to work wi-fi network

Hello. I used to have the S5 and had the same issue. Now I have the S7 and when connecting to my work wifi, it would not work. So then I tried changing the IP status to static and manually entering the IP address from my work computer. Now it connects, but does not actually work. I cannot run the browser or the app store, it says network error or is not connected.

How do I fix this? Maybe it’s problematic because my computer desktop and my phone are running off the same IP address? I even tweaked the DNS, but the problem persists. I don’t want to eat data! Help!

Thanks. — AK

Solution: Hi AK. Having two devices (smartphone and PC) sharing the same IP address in one wi-fi network almost always does not work. If you’re having trouble connecting to your work wi-fi only (and assuming this phone does not have any problem working on other wi-fi networks), you must seek the help of your IT department. They may have set some form of restriction that prevents unknown or unregistered devices from connecting to the network. Once you’ve made sure that your phone is now registered to connect to the network, make sure to switch back network settings on your phone to automatic or DHCP and not static.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 won’t stay connected to Wi-Fi or 4G after installing Marshmallow, other issues

With the Note 7’s demise due to its flammable battery and Samsung’s declaration that it’s recalling all Note 7s around the world, the #GalaxyNote5 has now become the only official flagship in the series. Though there are many rumors that Samsung may kill the entire Note series, we hope that it’s not the case. We know that there are millions of Note 5 users out there (who may still be looking for a more improved Note upgrade despite the sad turn out of Note 7) so killing the Note series may not exactly be a good business decision for Samsung. The Note 5, despite the many issues reported by users  about it, remains a reliable platform and an amazing hardware. Like any other smartphone though, the Note 5 is a robust device that far outweighs the issues some users encounter.

note-5

To address some of these issues, we publish some of them here by providing relevant solutions and suggestions. Below are the topics that are covered in this material:

  1. Galaxy Note 5 not getting Whatsapp notifications and missed calls
  2. Galaxy Note 5 won’t charge
  3. Galaxy Note 5 won’t stay connected to Wi-Fi or 4G after installing Marshmallow
  4. Entire row of screen on Galaxy Note 5 not working properly
  5. Galaxy Note 5 apps keeps closing apps

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 not getting Whatsapp notifications and missed calls

Help. I have a problem with my Note 5. I’m not receiving my Whatsapp messages. It isn’t coming through unless I open the app then all of the messages comes streaming through. I can’t even receive Whatsapp calls. When I go into Whatsapp all the missed calls comes streaming through as well. I did a software update yesterday but I don’t think that’s the problem. I went to a Vodacom shop here in town to ask them if they can help me because my phone goes through a lot of data a month. They changed my Whatsapp default settings and a lot of other things and from there on, my Whatsapp has been doing this and it’s driving me crazy. PLEASE PLEASE HELP — Seveline

Solution: Hi Seveline. If by “changed my Whatsapp default settings” you mean they cleared the cache and data of said app, then the next logical step for you is to re-install Whatsapp. Head over to phone Settings menu and uninstall Whatapp under Application manager. Once it’s been removed from the phone, re-install the app from Google Play Store and observe how it works for at least 24 hours.

And just to be on the safe side, make sure that you also refresh the phone’s system cache. This can be done by doing the following steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If the issue remains, don’t hesitate to do a factory reset. This will reset all software settings back to a known working state. If the bug was introduced after installing a third party app or update, factory reset may be able to fix it.

Also, make sure that you customize Whatsapp settings afterwards. You can follow the steps below:

  • Open phone Settings menu.
  • Tap Apps.
  • Look for the app you want to configure and tap it.
  • Under App info page, you’ll have several options like Disable, Force Stop, Storage, Data usage, Permissions, Notifications, etc. Tap Notifications option.
  • Once you’re in App notifications page, you’ll again be presented with several options suck us Block all, Treat as priority, Allow peeking, Hide sensitive content. Make sure that you select the right option for you.

Problem #2: Galaxy Note 5 won’t charge

Hi. my Galaxy Note 5 is currently not charging. I have attempted to clean the charging hole via condensed air. I factory reset the phone in attempt to fix it. I also have tried multiple micro USB cables and plugs. The phone is currently only displaying the 0% battery life sign. I did attempt to wipe the cache partition however the phone still displays the 0% battery instead of the Samsung symbol. The phone was charging just fine previously, then when it drained and I went to go recharge it, it quickly lost 10% of battery life and then turned off. I believe the battery is currently damaged, but since the Note 5 does not have a removable back I can’t simply replace it. I am hoping for a way to charge the phone without having to get it replaced etc. — Elijah

Solution: Hi Elijah. Android troubleshooting is straightforward. If you have already exhausted all troubleshooting steps (like the ones you’ve tried), then you can only blame hardware malfunction. The only suggestion we can provide right now is to try to check if your phone will charge when in other modes such as safe mode and Odin mode. If it refuses to charge still, you’re out of luck. You have to resort to repair or replacement.

Boot in Download Mode

  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.

Boot in safe mode

  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #3: Galaxy Note 5 won’t stay connected to Wi-Fi or 4G after installing Marshmallow

I was experiencing the staying connected to wifi or 4G problem like a lot of people did when the Note 5s updated to Marshmallow. I always did quick fixes for it, resetting the phone, removing trouble apps, forgetting and adding my wifi again. But I would still experience problems. My Facebook notifications are always late, it’s constantly telling me I’m not connected to wifi. The most notable are my music streaming apps. I’ve tried Pandora and Slacker. They will play one song, then they will get stuck buffering until i open the app and manually skip a song.  So I gave up and finally did a factory reset. My problems haven’t gone away, and I don’t know what to do. — Jessie

Solution: Hi Jessie. If factory reset did not fix the issues, that leaves you 2 possible causes — it’s either a bad operating system update, or poorly coded/ incompatible app. To check, do another round of factory reset and observe how mobile data connection and Wi-Fi works, without installing any app. If the issue stays, the most likely culprit is a glitch on the operating system from your carrier (assuming you do over-the-air updates). However, if both wifi and 4G connection appears normal after a factory reset (again without installing any apps), then one of your installed apps is to blame. In that case, you want to identify which of your apps is problematic by installing them individually and then checking how connection works. If you have plenty of apps to install later on, you will have to invest time in identifying the erratic app.

Problem #4: Entire row of screen on Galaxy Note 5 not working properly

“Kernel is not SEAndroid Enforcing” error. Model number: SM-N920I or SM-N920L. I did try to find the software only. L works and not I. I’m not sure of my build and baseband version number is L or I) Build number: MMB29K. N920IDVU2BPD3 Baseband version: N920IDVU2BPC4

Hi. I’m from Singapore (mobile carrier: Singtel), and I’m having the above error message whenever I turn on/restart my Note 5. And I had tried restore factory twice but still the issue remains. I have this error showing up.

On top of that, I notice that the entire row of my mobile screen can’t register with touch, but S-Pen is able to access those area. Is it possible that the above error firmware is causing that issue? I did the TSP dot mode test using *#7353#. Touch couldn’t register the whole row of my bottom screen, but S-Pen allows me to register the dots. Not sure if it’s a hardware issue or software. Would you please help me with this? I just bought this mobile off another person. So it’s a 2nd-hand mobile and without any warranty. — Alan

Solution: Hi Alan. That a row of the touchscreen is not working is a clear indicator that you have a hardware problem. The phone may had been dropped before it was sold to you. That factory reset did not change anything is another strong indicator that the device may be having an issue with the hardware department. In this case, the only effective resolution is by either having the phone repaired (the screen assembly especially), or investing in another device. Replacement of the screen assembly for a new Note 5 will cost your several hundred dollars so unit replacement may be a better option.

Problem #5: Galaxy Note 5 apps keeps closing apps

My phone will randomly reset the app without closing the app. Like if I’m making a Facebook comment, it will close the keyboard, go blank on the Facebook screen for a moment, then take me back to the same page I was on. My comment is still there but I have to click the text box again to get the keyboard open. This has happened to me in Settings and other apps as well.

Also sometimes the screen will randomly go dark and I will get sent to my lock screen. I read that this can be the fingerprint scanner so I disabled it and that doesn’t help. This is so annoying especially when it happens over and over again. Please help. — Robin

Solution: Hi Robin. Rather than look for a specific solution for each app affected, we suggest that you do broader troubleshooting and solutions instead. In most cases, the cause of a problem like this one can be difficult to identify.

The first step that you want to try here is to check if the issue happens even if you enable safe mode. Restarting your device in safe mode will help you identify if the issue is due to a bad third party app or not; safe mode disables third party apps. If nothing changes even if the phone is in safe mode, that’s an indication that all third party apps are fine. For steps on how to boot in safe mode, refer to the steps above.

Another good solution to try is wiping the cache partition. Making sure that the device uses a fresh system cache may help.

Lastly, don’t hesitate to factory reset the phone if the first two procedures won’t help. Here are the steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 is unable to connect to hospital Wi-Fi network, other issues

Hello #Galaxy S5 owners! Here’s another article that covers some of the S5 issues reported to us by some owners since the past few weeks. If you don’t see your issue posted here today, don’t forget to watch out for more articles in the coming days.

s5

These are the issues discussed in this material today:

  1. Galaxy S5 sporadic battery drain issue
  2. Galaxy S5 screen not working after phone got dropped
  3. Galaxy S5 screen won’t turn on
  4. Galaxy S5 is unable to connect to hospital Wi-Fi network
  5. Pre-owned Galaxy S5 won’t boot up normally
  6. Galaxy S5 suddenly stops working while using a default app

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 sporadic battery drain issue

Hey, I’ve had my phone for almost 2 years, and recently I started having an issue with my battery suddenly draining really fast on random days. I end up having to recharge halfway through the day, and the charging is unusually slow on those days. The problem randomly comes and goes. I constantly keep my phone on power saving mode. Turning Wi-Fi and location on or off doesn’t make a difference. When I turn off both Wi-Fi and mobile data, the problem appears to go away. Since this happens on sporadic days, I don’t think there’s a problem with the actual battery, otherwise the problem would be consistent.

I went into settings>battery and couldn’t identify the culprit. My battery was at 45% and the top usage was for the screen, at a mere 10%. Next was Facebook at a reasonable 7%. I added up all the apps that were showing (there were 10 items, the lowest of which was device idle which used 2%), and there was 15% or so unaccounted for. So something is using up a considerable amount of battery power, and I don’t know what. The problem occurs randomly even when I’m at home or at work where everything is the same day to day, so it’s not related to me being in an area where there’s poor signal or something. Restarting the phone and doing a battery pull have no effect. I also cleared the cache partition, and it didn’t help. I would really appreciate your help in identifying and fixing this issue! Thanks. — Sofia

Solution: Hi Sofia. Battery drain issue can be caused by one or a combination of many possible factors. It’s good that you checked battery usage under settings although we say the information you can glean from this page is most of the time insufficient to begin troubleshooting in the right direction. Majority of battery drain cases are due to apps and their associated processes and services so we suggest that you do further checking. It’s possible that certain apps and services are scheduled to run at specific hours of a day or specific days only. This does not necessarily mean they’re bad as they may simply be updating their contents like most social networking apps and shopping apps do most of the time.

Since there’s no utility app in Android that allows a user to keep tabs of when apps update themselves, we recommend that you do a factory reset and observe the phone for a few days. Make sure that you don’t install any third party applications during this time so you can compare how power management works without them. Although you can also boot the phone in safe mode, we deem factory reset a more effective method in checking if one or more third party apps is causing the battery drain issue in this case.

For reference, here are the steps on how to perform a factory reset:

  • Make to back up your personal data like photos, videos, music, contacts, etc.
  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #2: Galaxy S5 screen not working after phone got dropped

Hi. I have a major issue. I purchased an Otterbox for my Samsung Galaxy S5 and somebody in my residence knocked the phone, while encased, onto the floor. After first inspection there are no scratches – BUT THE SCREEN IS BLACK PERMANENTLY. The phone actually works – it powers on; i hear messages being received, I see and feel vibration. HOWEVER The screen is doing nothing in the slightest. Not one flicker. I need assistance desperate. I don’t want to pay more money after all this because the whole point of this otterbox case was to prevent this from happening. SO my question is – What do I do? How do I fix it on my own? It is definitely looking like a LCD connection problem. I’ll pay you in love if you help. — Jacob

Solution: Hi Jacob. Putting your electronic device inside a protective case doesn’t make it immune to damage if you drop it. An OtterBox case can only provide protection so much. Although most of the time a drop does not result to serious problems, yours may be the exception. Since it’s obvious that you have a bad screen assembly, your only option right now is to have said component checked and replaced. There is no software hack that can fix a malfunctioning screen.

Problem #3: Galaxy S5 screen won’t turn on

Hi my name is Austyn. I have had my phone for 2 years in November and i haven’t used in it about 7 months because I’m not sure why but the screen would start to turn black and stay black after i turned it off. And it would stay like that for a week and then work again until i turned it off again. I got pretty fed up and did a soft reset and tried to uninstall apps in safe mode and i even did a hard reset. None of those worked in the end. Now after the hard reset the screen will not work at all and hasn’t turned on since about February. Then the little light up buttons next to the home button don’t turn on either. i tried to do another hard reset but it won’t even appear on the screen so I can select it. Same with safe mode. When the phone is on and on the home screen blank i can hear it unlocking when i touch the screen because my password is just a swipe. i Also get Notifcations still. Im sorry if all this information is disorganized i just don’t know why this is happening and still, should i just get a new phone? — Austyn

Solution: Hi Austyn. It looks like you have a similar issue with Jacob above. Since you can’t even boot your phone in Recovery or Safe mode, you can assume that you have a hardware issue. What specific hardware failure is for the technician to know. Make sure to bring the phone to Samsung or a compenent repair shop.

Problem  #4: Galaxy S5 is unable to connect to hospital Wi-Fi network

Hi. I have a Galaxy S5 on Verizon wireless’s service and I have been trying to sign on to my hospital’s Wi-Fi; there is poor service on my hospital floor due to all the OR’s. When I attempt to connect to their wi-fi, a message pops up that says “Your connection isn’t private, attackers might be trying to steal your information.” From www/google.com the only options I have are at the bottom of the page and it says reload or advanced.  I use the chrome application that came preloaded on the phone to access internet; I went into settings for the chrome app and made sure I didn’t have any sites blocked, pop-ups were unblocked, and I allowed all other options that may restrict my internet access. I have been having this problem for about one month and had no problems connecting previously. Thank you for your help. — Emily

Solution: Hi Emily. On your end, the first thing that you want to do is to ensure that your phone’s Wi-Fi functionality is still working. If you haven’t yet, try connecting to another Wi-Fi network either at home or in another place. You also want to check if you can reach the internet via Google Chrome app. Once you’ve established that your device’s Wi-Fi is working and Chrome browser is okay, talk to your hospital’s IT staff so they can help you. They may have set some form of filtering system that excluded your device from connecting. Of course, if the issue is due to poor Wi-Fi signal where you’re at, there’s nothing much that you can do about it unless you can move to a location with improved signal strength.

Problem #5: Pre-owned Galaxy S5 won’t boot up normally

I just bought a refurbished Samsung Galaxy S5 from woot.com. I’ve had it for less than a week- it has not been dropped or gotten wet. I downloaded some apps to the phone 2 days ago, but did not have any problems yesterday. This morning, I got an error message saying “Unfortunately, undefined daemon…” (something, basically it doesn’t work). I tried to find an error code to fix it, but then more messages kept popping up, saying the Contacts didn’t work, Calendar doesn’t work, etc.

So I decided to turn it off and then on again. It turned off fine. But when I turned it on, it started the T-Mobile jingle and then stopped abruptly. It acted like it was trying to start up, but never did. I tried to turn it off again, but it wouldn’t. I waited 10 minutes for the thing to start up, and it never did. I finally took the battery out and tried to restart. Same thing happened. I tried taking my MicroSD card out and restarted it. Same thing happened. I even tried taking my SIM card out and restarted it. Same thing. It won’t start. I do not know what Android version this is. — Cj

Solution: Hi Cj. Hopefully the issue is caused by a bad battery only. Try using a different working Galaxy S5 battery to see if that will power the phone back on. If a known working S5 battery won’t power the phone, it may be too late. Before you ask for a replacement though, you can attempt to restart the phone in a different boot mode.

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S5 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S5 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S5’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Again, if you can’t power your phone into any of these modes, find a way to have it replaced or its hardware checked at the minimum.

Problem #6: Galaxy S5 suddenly stops working while using a default app

Okay, so I was on the default News/Media app on my Galaxy S5 when the app completely crashed on me. I could not do anything at all. I could not use homepage, reload, go back, etc, nothing. So I hit the power button. I didn’t hold it, I only just pressed it so the screen would go off, but phone would still be on. That was probably a mistake as now I can’t even get the phone back on. It is just a black screen. the notification light still works, the two light buttons at the bottom still work, but there is no screen whatsoever. The phone is still on. Once for a second the screen went a yellow-green colour for a few seconds before going black again. Still cannot do anything. I’ve tried everything, I’ve plugged it into my charger again, I’ve taken both my sim card and my battery out, I’ve tried different start ups. Nothing really works, was wondering if you could potentially help. — Ben

Solution: Hi Ben. If you already tried the basic software stuff and have tried booting the device on different modes, it’s safe to assume that your phone may have suffered a permanent hardware damage. The hardware failure may have happened while you were using the last app. If you want a resolution, we suggest that you call Samsung or your carrier know about the situation so they can either do a repair or replacement.

 


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How to fix Samsung Galaxy S7 Edge that won’t stay connected to Wi-Fi [Troubleshooting Guide]

When it comes to downloading large amount of data without paying too much, connecting to a Wi-Fi network should be the best option. But what if your premium #Samsung #Galaxy S7 Edge (#S7Edge) cannot stay connected to Wi-Fi? Would you opt to use mobile data and probably pay extra charges? Absolutely not.

Galaxy-S7-Edge-wont-stay-connected-wifi

The phone has a fully functional Wi-Fi radio and while problems like this occur, they’re usually minor and can be fixed if you would only spend a little time doing some troubleshooting procedures. That’s what exactly what I want you to know in this post–that there are procedures that can fix connectivity-related issues.

In this article, I will specifically tackle the issue wherein the Galaxy S7 Edge cannot stay connected to the Wi-Fi network it’s getting connection from. We will look into the possible causes and different situations where this problem can occur. Bear in mind though, that to be able to fix an issue like this, you should have enough information about it.

Read on to understand more why this issue occurs and learn how to deal with it in case you’ll encounter one in the future or are currently bugged by it. And just in case you have other issues with your device, make sure you visit our S7 Edge troubleshooting page where we collate all links to our troubleshooting posts. Find issues that are similar or related to yours and use the existing solutions.

As to our readers who might need some help, you can always contact us by completing our Android issues questionnaire. Just fill up every bit of data we need and describe the problem more accurately so we can give you more accurate solutions.

Troubleshooting Galaxy S7 Edge that won’t stay connected to Wi-Fi

This problem happens more often than you think so if you own a Galaxy S7 Edge, you may be able to encounter it anytime soon. If so, here are the things you can do to try and fix the problem:

Step 1: Reconnect to the same Wi-Fi network

If it’s the first time your S7 Edge got disconnected from Wi-Fi, don’t panic instead reconnect to the same network and if the phone can, try to be mindful of how long can it stay connected to the same network. Remember, things like this happen all the time and they’re rampant in public areas offering free Wi-Fi connection. There’s gotta be a pattern or frequency before you can say that there really is a problem. But even so, don’t blame your phone immediately because may be it’s an issue with the network.

However, if the problem occurs 3 to 5 times, then it’s safe to say it’s not normal especially if it occurs every 5 minutes or so. Still, don’t immediately put the blame on your device, so continue to probe.

Step 2: Try connecting to other Wi-Fi networks

You are not just trying to ditch a hotspot you’re having problems with and connect to another but you’re actually trying to find out if the problem happens when your phone connects to other networks.

Depending on the availability of the public hotspots in your area, you can actually try to do Wi-Fi hopping just to find out more about the problem–whether it’s with the phone or the network.

If, let’s say, the problem happens to every network you’ve connected to, then it’s probably with your phone but it doesn’t mean it’s serious. Maybe it’s just a glitch or something. The next step may fix it.

Step 3: Reboot your Galaxy S7 Edge

So, your Galaxy S7 Edge can’t stay connected to any Wi-Fi network, since  we don’t know what the problem is at this point in time, the safest way to deal with this problem is a reboot. After making sure your Wi-Fi connectivity drops more often, restart your device and try to reconnect to the network you’re having problems with. If you’re still having the same symptoms, then it’s time to boot the device into diagnostic mode and continue observing it.

Step 4: Boot your phone into safe mode

That’s right, the diagnostic state I’m talking about is also the safe mode, wherein only pre-installed apps and services are running. What you’re going to do is find out whether the problem still happens–i.e. Wi-Fi can’t stay connected for long–when the phone is in this state because if so, we might be looking at a firmware issue. Otherwise, there are third-party elements, it could be an app or a service, that’s causing the problem. You need to find them and either disable or uninstall them.

Anyways, here’s how you boot your Galaxy S7 Edge in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Step 5: Delete the system cache

Deleting the system cache or wiping out the cache partition should be done if the problem is with the firmware. But how do you know if it’s an issue with the firmware or not? This is one of the reasons why you should boot your phone in safe mode. If the problem was still happening in safe mode, it’s safe to assume the issue is with the firmware. So, in this step, you need to wipe the cache partition to get rid of those corrupt cached files.

  1. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  2. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  3. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  4. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  5. Once highlighted, you may press the Power key to select it.
  6. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  7. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  8. The phone will now reboot longer than usual.

There’s a big chance that this procedure can fix the issue and save you from all the trouble but if it doesn’t, then the next step will.

Step 6: It’s time to reset your Galaxy S7 Edge

This is gonna be your last resort and the problem you’re having isn’t serious, this is going to fix it. But the thing is you have to go through the hassle of copying all your files to your computer and moving your data over your microSD card (if you have one) so they won’t be deleted during the process. Remember that you can no longer recover them if they got deleted:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

There you have it! That’s how you troubleshoot your Samsung Galaxy S7 Edge that can’t stay connected to a Wi-Fi network. I hope that this troubleshooting guide can help you. Have a great day!

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Galaxy S6 lost ability to swipe to delete email after Marshmallow update, among other issues

S6 email app

Marshmallow update has not been smooth sailing so far. A lot of users have reported troubles with it after installation so we will continue to publish posts that can help address these issues. Our post today covers some of such issues on the #GalaxyS6 series.

  1. Galaxy S6 MMS not working
  2. Galaxy S6 showing multiple problems after updating to Marshmallow
  3. Galaxy S6 lost ability to swipe to delete email after Marshmallow update
  4. Google apps on Galaxy S6 Edge not working on Wi-Fi after Marshmallow update
  5. Galaxy S6 has poor signal reception issue
  6. Galaxy S6 no longer connects to home Wi-Fi

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 MMS not working

My phone is unlocked but i have a Net 10 SIM in there. It runs well with calls, and the mobile data internet works fast and very well. But when it comes to MMS, it just doesn’t work. For example, if i receive a message as part of a group chat, it comes in as mms. No

w i have to go into the messaging app, open the message and click download, and then it doesnt even download. Either it starts and shows a loading bar then stops, or it does that and then it shows error downloading. on top of that the message size is shown there and they range from just 1kb to 400 kb. Same thing with pictures, it just doesn’t work. I have called my provider and they told me some bs. I have also ensured all the apn settings are what they should be. Only once in while it actually works properly. I downloaded this app called Textra, which seems to run ok in terms of receiving pictures. But even at that i hear complaints from the senders of the pictures. Kind Regards. — Tino

Solution: Hi Tino. If your wireless carrier can’t help you with your MMS issue, neither can we. MMS is handled by your network and the most that a user can do on his/her end is to ensure that the APN settings are correct. The rest of the effort should be provided by the carrier.

Keep in mind that carriers implement their own limitations when it comes to MMS/picture/video size. This limitation varies by carrier so you must work closely with them.

Problem #2: Galaxy S6 showing multiple problems after updating to Marshmallow

Since Marshmallow downloaded I’ve had nothing but issues.

Photos automatically save to dcim, editing has unnecessary added steps even just to crop a photo, autocorrect isn’t even close, I spend more time correcting  the auto correct, any input is lagging whether I’m searching, texting, battery is draining (with no added apps).

Verizon representative didn’t know how to fix. They actually wiped out my Bluetooth and won’t not let me reinstall app.

I went to Best Buy to see their Samsung experts and now all photo albums are gone, I have a dcim with 1899 photos, my docs are now all encrypted.

I was so upset I left, no one knows how to fix. I was told the update was made for newer phones,  I just got this Galaxy S6 in Dec 2015.

Frustrated!! — Lin

Solution: Hi Lin. All sorts of problems can potentially happen after a major upgrade. Many variables can result to conflicts with the new operating system that it’s actually impossible to identify where the point of failure/s lie. The thing is, there is no exact way to fix a certain issue. The best that you can do is to hope that wiping the cache partition and doing a factory reset will help solve the problems.

For reference, here are the steps how to wipe the cache partition:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

In order to do a factory reset via Recovery mode, simply follow the same exact steps on how to wipe the cache but instead of selecting “wipe cache partition”, just opt for “wipe data/factory reset”.

Sometimes, an incompatible app can also cause conflicts with a new OS. Make sure that all your third party apps are updated.

Problem #3: Galaxy S6 lost ability to swipe to delete email after Marshmallow update

Hi. The version listed is : 6.0.1.

My phone was recently updated by Samsung and I have two issues:

# 1:  I have an outlook (POP 3) email and before the update I was able to “swipe” to delete the emails; now I have to “Edit, select the box by the email, and select Delete”. Is there a way to go back to swipe?

# 2:  This has been an issue since I have had the phone. When I delete emails from Outlook on my phone they DO NOT delete from my desktop.  I have the setting Delete email from server “When deleted from Inbox”. Is there a way to have the emails deleted from my desktop when deleted from my phone? I don’t have this issue with my Gmail account.  Thanks!  Your sight has been very useful in solving other issues. — Diane

Solution: Hi Diane. If you are using the native email app, try swiping to the left to delete an email. If swiping to the left won’t work, try to delete the email app’s cache and data, configure the email, and try again. To wipe the email app’s cache and data, please follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app that has been going rogue.
  • Tap Storage.
  • From there, you will see the Clear Cache and Clear Data buttons.

Remember, tapping the Clear Data button will virtually re-install the email app so you must configure your email again before you can check it it helps.

For the second issue, the resolution that you need is not selecting “Delete email from server when deleted from Inbox” option but by reconfiguring your account to download only your messages to one device. Your desktop is not the server so the “Delete email from server when deleted from Inbox” option obviously won’t work. The server in this case refers to your email server, not your computer (desktop). We understand what you want but there’s no way automatically delete the copy of your message stored in your desktop once you delete it from your phone. You either have to prefer to download your messages to only one device at a time, or simply leave the situation as is.

If you want to download your message to one device, simply delete your account then select POP3 server type instead of IMAP when re-adding it.

Problem #4: Google apps on Galaxy S6 Edge not working on Wi-Fi after Marshmallow update

Another frustrated Galaxy S6 Edge user! Got Marshmallow just over a week ago, and life has been hell ever since! Countless hours on the phone with Verizon and Samsung, and nothing’s happening.

The problem appears to be specifically with Wi-Fi, and I think possibly only with Google apps using wi-fi, since my Amazon instant video app works fine. Netflix doesn’t work, Pandora doesn’t work, and Google Photos backup doesn’t work. Downloading apps doesn’t work.

Of course the second I switch wifi off, everything works on 4G, which has immediately drained all of my data usage for this month 🙁

Verizon had me to a million things, including factory reset, resetting network settings, forgetting the Wi-Fi network and manually adding it again, doing everything in safe mode, etc…..

Any help would be appreciated!!! — Shaina

Solution: Hi Shaina. Kindly do another factory reset and observe how Google apps work when you connect to Wi-Fi for 24 hours. Make sure not to install any third party application during this time. If nothing will change during this period, that’s an indication that your carrier’s Marshmallow update is poorly coded. You must wait for them to release a patch to fix the problems.

Problem #5: Galaxy S6 has poor signal reception issue

Hello! First I would like to thank you for giving you the time to read this. I’ve just received a new unlocked Galaxy S6 (running on Android 5.0) bought from eBay. It worked just perfect out of the box, until I installed my chip in. The network connection was very poor, even null at some spots. Even where I got the best reception, the phone calls sounded very bad.

I’ve tried my chip with a different Galaxy S6 at the same spots and got great signal as always. I’ve also tried a different chip on my new S6 with the same awful results.  I actually ignore which Android version was originally running on my new S6 since once I started checking the smartphone features out; I agreed to install the Android update. So basically I did not try it with its former operating system…  I really hope you can help me with this annoying issue. Thanks!! — Alvaro

Solution: Hi Alvaro. If at least two SIM cards appear to show the same symptoms, then that’s a clear indication that there’s something wrong with your new S6. To see if this is due to a software problem, start with the basics by wiping the cache partition, booting the phone in safe mode, and doing a factory reset.

If you haven’t tried a factory reset on an S6 before, just follow these steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If these software troubleshooting steps won’t help, make sure to have the phone replaced. There must be a hardware error behind the poor signal reception issue. A bad modem or antenna can cause this problem and there’s no way for you to check the current status of these components. Having the phone replaced can make life simpler for you.

Problem #6: Galaxy S6 no longer connects to home Wi-Fi

I’m having issues connecting to my home wi-fi. My phone has always been able to connect to my home network with no issues. I recently went on a trip to Japan where I was connecting to dozens of different public wi-fi sources (not sure if this changed something in my phone).

When I got back home my phone doesn’t recognize my home network. It doesn’t even show up. Every other device connects to the router with no issues, so it’s not a router issue. I’ve reset the phone multiple times, done the touch connection, and checked the look for wi-fi option to ‘always’.

Literally nothing works, I haven’t installed anything particularly new with my phone, and this can’t be an issue with my router, I was wondering if you know what might be going on. Any help would be greatly appreciated.  — Will

Solution: Hi Will. To fix this issue, make sure that you do the basics first. Restarting the router can be a good start. Make sure that you completely unplug the router from its power source for at least 30 seconds before reconnecting it. Once you’ve restarted the router, try to connect the phone to your Wi-Fi again.

If that won’t work, be sure to check that your device is permitted to connect to your local network. If you use filters to keep away unauthorized devices, try to check if your S6 is listed among the allowed devices.

If the issue remains, consider wiping the cache partition and doing a factory reset (steps provided above).

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.