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How to fix Samsung Galaxy Note 5 issues with apps & other related problems [Troubleshooting Guide]

In this post, I have addressed random problems associated with six applications on the #Galaxy #Note5 including Messaging, Mobile Banking, AppLock, Photo Note Converter, Mail, and Google Play. If you run into any of these problems on your device, you may refer to the solutions and workarounds I’ve brought up in this content.


I’ve also arranged step-by-step guides on how to perform the troubleshooting methods I have recommended for each problem at the bottom part of this page, so you may just scroll down in case you’re not sure how to do any of the suggested workarounds.

App Message Delay on new Galaxy Note 5

Problem: Some long delays in messages being sent. This happens on both my wife’s phone and mine. New galaxy note 5’s. Some take over an hour. Please, I need some advice. Thanks.

Solution: Atypical phone behaviors including a delay in sending/receiving messages can be due to a glitch on the messaging/keyboard app or network problem. They can also be an indication of a performance issue like insufficient memory on the device. In this regard, ensure your network is good and then try to clear the app’s cache and data. If this is the first time you’ve experienced the problem, then a simple reboot or soft reset can get it rectified. If you’re using the stock messaging app on the Note 5, try to verify the settings and make sure the message delay/scheduling feature is not activated.

Follow these steps to access Message Delay/Scheduling feature on your Note 5:

  1. Open the Messaging
  2. Compose a new message.
  3. Specify the recipient(s).
  4. Tap the Menu (three vertical dots) button.
  5. Scroll to and tap Schedule Message.

You will see a new screen where you can set a date and time you would like the message to be sent. Configure it in such a way that all text messages you’ve created will be sent immediately.

If you need help on how to clear cache and data on the messaging app, as well as on how to soft reset your device, I’ve provided a step-by-step guide below this page. Feel free to use it.

Banking App Logging in Problem

Problem: My bank mobile banking app loads with seemingly no problem. The problem comes when I sign in and put my password. After I put those in and hit enter what comes on is “Not available at this time. Try again later. “ Trying later does not ever do anything. What to do?

Suggestion: Errors like the ones you’ve got have something to do with the system server that is not available at the moment due to heavy queues or server load. Most likely, the number of users trying to log in to the system at the same time you’d attempted to is that high, the reason why you’re automatically put into queue. This means you would need several attempts until you can successfully log in to your account. If you’re still unable to log no matter how you tried, then I suggest contacting your bank and escalate your concern. Some banks would require you to log in to online account access first as it is possible that your password has expired or one of your accounts is locked out. So it’s best to ask your banks recommendation on this matter. Rest assured, your device has nothing to do with that error prompt you’re getting while trying to log in.

Access and modify AppLock Settings on Galaxy Note 5

Problem: This is just a quick question and I hope you can give me the answer I need. It’s about my AppLock. How do I change the settings?

Suggestion: If you’re trying to access the AppLock settings menu on your Galaxy Note 5, simply tap the AppLock icon to launch the app, tap the Menu icon (three-vertical dots) to view more options. Or you can just open AppLock, navigate to Privacy section, and then scroll to and select Settings under Advanced section.

Using Photo Note Converter on Galaxy Note 5

Problem: I just have a quick question. How to use the Photo Note converter of Galaxy Note 5 like existing note 4 convert photo icon. There is no icon on Note 5? Thanks.

Solution: Hi. In order to use this feature on your Note 5, you have to activate the “Convert Handwriting to Text” function. Just follow these steps:

  1. Navigate to the Apps
  2. Tap S Note.
  3. Tap MORE.
  4. Select More features.
  5. Download and install extension pack.

The Extension pack contains more S Note features you can use including Easy chart, Idea Sketch, etc.

  • To download the extension pack, simply tap Install.

For example, if you want to add S Note file as a widget to your phone’s Home screen, tap S Note widget, and tap Install, then follow the onscreen instructions to complete the installation process. You may be required to use your Samsung account to download the pack. When the installation is done, tap Back key twice to return to the S Note screen. Finally, tap the Up arrow to view some of the newly added features in the updated S Note app.

Unable to connect to email server

Problem: Hi. I’m having trouble using the email application. When I try to use it, it keeps saying “cannot connect to server for incoming or outgoing.” What should I do to fix this? I would appreciate any suggestion you can give. Thanks.

Solution: Errors connecting to the e-mail server including those that are associated by the error prompt “unable to connect to server…” are usually due to incorrect server settings. This could happen when setting up your email account or after some network changes are made by your Internet service provider. If you keep getting this error message, I suggest you should contact your server administrator or Internet Service Provider (ISP) to verify the server settings for both the incoming and outgoing servers are correct. Also ensure you’re connected to the Internet, and your username and password entries, as well as port numbers are correct. In this regard, you may need to view and modify your email settings.

Please refer to the steps on how to change email server settings on your Note 5 right below this page.

Apps download failure

Problem: I’m having a problem downloading apps on my Note 5. When I try to download, I’m seeing a message that says, “Apps failing to download” or something like that. I wonder if you could help me on this. Thank you for your time.

Solution: If you can’t download any apps from the Play Store, it’s probably an issue with Google Play Store itself. Try to clear the cache and data for Google Play Services and the Google Play Store. Then attempt your download again. [Please refer to the steps on how to clear cache and data from Google Play Store and Google Framework Services on your Note 5].

If that doesn’t work, make sure you’re using the latest version of Google Play (6.0.5).

Other applicable workarounds you can try on to fix this error, include deleting your Google account on the device, rebooting your phone, and then re-adding your Google account. To re-add your Google account, just navigate to Settings-> Accounts-> Add Account-> Google Account.

Step-by-step Troubleshooting Guide for App Problems

You may refer to the following steps while attempting to resolve any of the abovementioned problems/errors on your device.

How to clear the cache data for Google Play Services and Play Store

  1. On your phone, tap Settings.
  2. Tap Application Manager.
  3. Navigate to the All section.
  4. Scroll down and tap Google Services Framework.

Important note: Clearing data from Google Services Framework will assign a new Google ID to your device just like after you did a factory reset.

  1. Tap Clear data.
  2. Tap OK.

Follow the same procedures but this time select Google Play Store instead of Google Services Framework, to clear cache and data from the Google Play Store app.

How to Change Email Settings on your Galaxy Note 5

If you’re unable to send or receive emails on your Samsung Galaxy Note 5, you may try to update the email server settings. Be sure to contact your email provider to get the correct settings beforehand. Follow these steps to view your current email settings and make changes if necessary:

  1. Tap Apps.
  2. Tap Email.
  3. Tap MORE.
  4. Tap Settings.
  5. Tap the email account you want to check/modify settings from.
  6. Scroll to and tap Outgoing server settings or Incoming server settings.
  7. Tap SMTP server.
  8. Edit the SMTP server name, if necessary.
  9. Tap Port.
  10. Edit the port number, if necessary.
  11. Tap Done.

How to clear cache/data of the Messaging app on Galaxy Note 5

  1. Tap Settings.
  2. Tap Application Manager.
  3. Go to All section to view a list of all applications.
  4. Scroll to and tap Messaging app.
  5. Tap Clear Cache, to clear the app’s cache or tap Clear Data to clear the app’s data.

Note: Clearing the Data will remove all personal data from the messaging app, including username and passwords.

  1. Tap OK to confirm and complete clearing action.

How to Soft Reset your Galaxy Note 5

Your Galaxy Note 5 is designed with a non-removable battery. This means you can’t do the usual method (removing and replacing of the battery) to soft reset the device. Here’s how you do it this time:

  1. Press and hold the Power button (located at the right corner).
  2. Tap Power off.

Alternative method/steps:

  1. Power off the device.
  2. Press and hold the Power and Volume down buttons simultaneously for approximately 15 seconds.
  3. Press the Volume down button to scroll to the Power down option.
  4. Press the Home key to select the option.
  5. Wait until the device turns off completely.
  6. Turn it back on after a few seconds.

Connect with Us

Please visit our troubleshooting page for Galaxy Note 5 to view other issues with the device along with our recommended workarounds and solutions. You may also view tutorial topics for Note 5 on the same page. Should you wish to contact our Android Support Team to get help in resolving certain issues with Galaxy Note 5 or other high-tiered Android devices, you can fill up and submit the Android Questionnaire Form we offer on the same page. Just be sure to provide as much information regarding the issue you have with your device so we can get back to you with the best possible solution and recommendations.