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can’t connect to network

How to fix a Samsung Galaxy Note 8 that keeps losing signal (easy steps)

Network problems including intermittent network connection or signal drops can occur to any device at any time. Problems like this are usually inflicted by network errors from base towers or network systems on your carrier’s or service provider’s end. Environmental factors like tall building structures and distance from the network tower can also cause pertinent issues. But in most cases, signal drops in smartphones are attributed to software glitches. Just like what has occurred to some devices after installing new updates. Some updates may contain bugs that would cause network functions to become unstable or erratic. Device issues including network errors that are attributed to the software can be resolved at home. Highlighted in this context are possible solutions and suggested workarounds that can be used to deal with a relevant issue on the Samsung Galaxy Note 8 smartphone. Feel free to refer to these walkthroughs whenever you will encounter the same problem in which your Note 8 keeps losing signal due to software errors.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

First solution: Reboot your Galaxy Note 8 (soft reset).

One of the first steps in troubleshooting software-related issues in mobile devices is a soft reset. It can resolve issues like random crashes, device locks up, unresponsive apps and other relevant symptoms without affecting data and personal information stored on your phone. Here’s how it’s done:

  1. Press and hold the Power button until the Power off prompt shows up.
  2. Tap Restart from the menu options.
  3. Tap Restart again to confirm.

Give your phone up to 90 seconds to complete the reset. After that, check and see if your phone is already getting stable signal.

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Second solution: Boot into safe mode and diagnose apps.

Booting into safe mode can help you determine if the problem is caused by third-party apps. Safe mode puts your device in a diagnostic state or default settings, allowing you to determine if a third-party app is causing your device to keep losing signal. Here’s how to enable safe mode on your Galaxy Note 8:

  1. Press and hold the Power button until the Power off prompt appears on the screen.
  2. Touch and hold the Power off option until the Safe Mode appears and then release.
  3. Tap Safe Mode to confirm.
  4. The process may take up to 45 seconds to finish so just wait patiently. Upon reboot, a Safe Mode label appears in the bottom left corner of the Home screen. This means that safe mode is activated.

With safe mode enabled, test your device and app functionality. If the problem does not occur or your device is not losing signal while running in safe mode, then it means a third-party app is the trigger. Try to recall which app you’ve installed recently or before the problem started. You may need to uninstall that app to fix the problem.

Third solution: Remove and reinstall SIM card.

Signal drops can also be attributed to SIM card issues and likewise can be resolved by removing the SIM card from your phone. Here’s how it’s done:

  1. Power off your device. Removing the SIM card while the device is turned on may damage the SIM card or the device itself.
  2. With your phone turned off, insert the insertion/removal tool (or a paperclip) into the provided slot to loosen and pop the tray out.
  3. Gently remove the card tray with your phone display facing up.
  4. Remove the SIM card from the tray by carefully lifting it. You can use the opening on the opposite side of the tray to dislodge it.
  5. Examine the SIM card for any visible signs of damage like scratches or dents. If there’s none, insert the SIM card back into the tray with the gold contacts facing down.
  6. Ensure the card fits into place.
  7. Insert the card tray then press in on the tray to lock it into place.

Turn on your phone when again and see if that fixes the problem.

Fourth solution: Reset network settings on your Galaxy Note 8.

The problem can be remedied by resetting network settings on your phone. This is usually needed if your device started to experience signal drops following a new software implementation or update. Some updates may tend to override settings automatically including network options, which then could lead to certain errors. To rule this out, you can perform a network settings reset to clear all your network settings and then reconfigure options manually. Here’s how:

  1. Swipe up or down from the center of the Home screen to access the apps screen.
  2. Tap Settings.
  3. Tap General Management.
  4. Tap Reset.
  5. Select the option to Reset network settings.
  6. Review the message then tap Reset settings to continue.
  7. If prompted, enter your device password, PIN or pattern.
  8. Then tap Reset Settings to confirm.

Wait until the reset is finished and your phone restarts. You will need to set up and connect to your Wi-Fi network afterwards.

Fifth solution: Reset your Galaxy Note 8 to factory defaults (master reset).

If the problem persists and you already run out of options, then you may consider opting for a master reset to wipe everything from your phone system including bugs and malware that might have caused you this problem. Don’t forget to back up all important data beforehand as they will also be wiped out in the process. Whenever you’re ready, follow these steps to reset your Galaxy Note 8 to its factory defaults:

  1. Swipe up or down from the center of the Home screen to access the apps screen.
  2. Tap Settings.
  3. Tap General management.
  4. Tap Reset.
  5. Select Factory data reset from the given options.
  6. Review the information then tap Reset to continue.
  7. If prompted, enter your device credentials.
  8. Tap Delete All
  9. Wait until the factory data reset is finished and your phone reboots.

After it reboots, set up your device as new. Oftentimes, complex software issues including the ones associated with network functions are resolved after performing a factory data reset. If the problem continues, then your device needs service.

Seek further assistance

Contact your carrier or network service provider for further assistance and recommendations if your Galaxy Note 8 continues to lose signal or signal drops. Network problems on your carrier’s end or network provider including outages can also be the underlying cause so you can ask them to check their outage board or system for that matter. If the problem started after installing a new software update and it persisted, then you may also escalate the issue to Samsung Support so that they can make further assessments to consider it among other post-update issues to address in the next update.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do if your LG G7 ThinQ can’t connect to a WiFi network (easy steps)

The Internet is one of the reasons why there are smartphones today and premium devices like the LG G7 ThinQ with all its impressive hardware specs and features should have no issues connecting to the internet via cellular and WiFi networks. But regardless whether you like or not, problems may still occur and among the most common we’ve encountered is when a device can no longer connect to the WiFi network it used to connect or get Internet connection from.

So, in this post, I will walk you through in troubleshooting your LG G7 ThinQ that cannot connect to a WiFi network. We’ve encountered similar issues in the past and this kind of problem may range from a minor problem with the firmware or a very serious hardware issue. In here, we will try to determine the reason why it’s happening and try to formulate a solution that may fix it for good. If you’re one of the owners of this device or any smartphone for that matter, continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot your LG G7 ThinQ that can’t connect to WiFi network

When it comes to connectivity issues concerning WiFi, majority of the problems we’ve encountered were minor ones. In fact, just the fact that your phone can still find the network is evident that it’s radio functions are all working. Maybe there’s just a minor issue with the or the router itself. Try to do the following to see if you can fix your LG G7 ThinQ that can’t connect to a WiFi network.

First solution: Reboot your LG G7 ThinQ

This is applicable  to users who encountered this problem for the first time and haven’t rebooted their phones yet especially those who were connected to the network they were having issues with prior to this problem. You may just need to refresh your phone’s memory to fix this problem and a reboot has a chance to fix it. Better yet, try doing the forced reboot which will reload all services, apps and core functions in your phone. Press and hold the volume down button and the power key at the same time for 8 seconds or until your phone restarts. If the problem still occurs after this, then you have to move on to the next solution.

Second solution: Reset Network Settings

As long as you haven’t dropped your phone on a hard surface or left it submerged in water for a long time, then it’s probably just a minor issue. This next procedure is the solution to almost all network-related issues. If the reboot didn’t fix the issue, then this might.

Resetting network settings resets all data connections back to the out of the box factory defaults. The following changes occur when you reset network settings.

  • Stored Wi-Fi networks will be deleted.
  • Stored tethered connections will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.
  • Preferred mobile network type will be set to best.

After doing this procedure, only the mobile data and WiFi will be left on so you have to enable other network functions if you want to use them. Here’s how you reset all network settings in your LG G7 ThinQ:

  • From the Home screen, Settings.
  • Tap the ‘General’ tab.
  • Tap Restart & reset > Network settings reset > RESET SETTINGS > Reset Settings.
  • A ‘Network settings have been reset’ message briefly flashes to indicate the reset is complete.

After this, try to reconnect to your network and enter the correct passphrase. This is the most effective solution when a phone cannot connect to a WiFi network but if, for some reason, your phone still can’t connect to your WiFi network, try the next procedure.

Third solution: Reboot your router and/or modem

If you’re having issues with your own WiFi network, then you can try restarting your network equipment such as your modems, router or another signal booster you may be using. There’s always a chance that the problem is with these devices especially if you noticed that the connection speed seemed to have dropped prior to this problem.

If, however, you’re just trying to connect to a public or other WiFi networks, it’s always possible that the admin changed the password. You may try forgetting that network on your phone and try to reconnect to it to see if the authentication goes through. Or, you may try using your other devices to connect to the same network and if they, too, won’t be able to connect, then your phone doesn’t have a problem.

Fourth Solution: Backup your files and reset your LG G7 ThinQ

This is your last resort if everything else failed to fix the problem. If the issue is with the firmware, then a reset may be able to fix it but make sure you backup your important files and data especially ones that are saved in your phone’s internal storage as they will be deleted.

  1. Back up all data on the internal memory before performing a master reset.
  2. Turn off the device.
  3. Press and hold the Power and Volume down buttons.
  4. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  5. When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  6. Press the Power button to reset the device.

If the problem continues after the reset and you’re pretty sure it’s not with your network devices, then you should just bring the phone back to the store or to the shop so that a technician will take care of the problem. If it’s a widespread problem, the store may immediately replace your unit.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do if your LG V35 ThinQ can no longer connect to a WiFi network [Troubleshooting Guide]

Phones nowadays are an extension of one’s life and it is very important that they’re connected to the internet either by mobile data or WiFi. The latter is always the most preferred method as it’s more stable and a lot cheaper (and sometimes even free). A smartphone should be able to connect to a WiFi network without any problem and that should always be the case with the LG V35 ThinQ. However, problems may occur from time to time to bug you. So, in case you would encounter an issue wherein your phone could no longer connect to the network, I will help you fix it through this article.

In this post, I will walk you through in troubleshooting your V35 ThinQ that can no longer connect to the WiFi network it used to connect. Since it’s not the first time I encountered this problem, I will share with you the solution we’ve been using to fix this issue. If you’re one of the owners of this device or any smartphone for that matter, then continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix LG V35 ThinQ that can’t connect to a WiFi network

Based on experience, connectivity-related problems are often minor and you could fix them by yourself without any help from a technician. In fact, there’s one solution that I’m very confident would fix this problem. So, try to go through the solutions below and see what works for you…

First solution: Restart your LG V35 ThinQ

You must begin your troubleshooting with a reboot because if this is a minor issue, there’s a chance a simple reboot can fix it especially if this is the first time that the problem occurred. So, hit that power key to restart your device and after which tap the Home button to trigger Nova Launcher. If the problem continues, try doing the Forced Reboot which is more effective than the normal reboot.

  • Press and hold the Volume Down and Power keys together for 8 seconds or more.

If the problem still occurs after this, then move on to the next solution.

Second solution: Reset Network Settings

This will delete all your network settings and set all radios back to their default settings. This is the solution that I’ve been talking about. Majority of the network-related problems I encountered before were fixed by this procedure.

Resetting network settings resets all data connections back to the out of the box factory defaults. The following changes occur when you reset network settings.

  • Stored Wi-Fi networks will be deleted.
  • Stored tethered connections will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.
  • Preferred mobile network type will be set to best.

To perform a Network reset, follow these steps.

  1. From the Home screen, Settings.
  2. Tap the ‘General’ tab.
  3. Tap Restart & reset > Network settings reset > RESET SETTINGS > Reset Settings.
  4. A ‘Network settings have been reset’ message briefly flashes to indicate the reset is complete.

If the problem is with your phone, then this is the solution you need. However, if your V35 ThinQ still can’t connect to the network after this, then move on to the next solution.

Third solution: Restart your network equipment

You may need to refresh your network connections by restarting your router especially if you also have similar problems with you other devices. If necessary, you may also need to update the firmware of your network equipment or change its configuration.

However, if your other phones or devices can connect to the same network without any problems, then then issue could be in your LG V35 ThinQ and after doing the aforementioned procedures to no avail, then the next method may help you fix the problem.

Fourth solution: Perform the master reset

This will rule out the possibility that the problem is minor and only in the firmware. Before the reset, make sure you make a backup of your important files and data as they will be deleted. After the reset and the problem continues, then that’s the time you bring the phone back to the store so that a technician can check it for you.

  1. Back up all data on the internal memory before performing a master reset.
  2. Turn off the device.
  3. Press and hold the Power and Volume down buttons.
  4. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  5. When the ‘Delete all user data (including LG and carrier apps) and reset all settings’ message appears, use the Volume down button to highlight Yes.
  6. Press the Power button to reset the device.

I hope that this troubleshooting guide have helped you, somehow. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Galaxy S7 email won’t sync when connected to Comcast Wi-Fi network, other issues

Welcome to another article that covers some #GalaxyS7 problems and solutions.

s7

Below are the specific topics we discuss in this material today:

  1. Water-damaged Galaxy S7 keeps rebooting on its own
  2. Galaxy S7 email won’t sync when connected to Comcast Wi-Fi network
  3. Galaxy S7 won’t turn back on
  4. Unable to configure Hotmail account on Galaxy S7 email app
  5. Galaxy S7 not showing Outlook notes
  6. Galaxy S7 from US Cellular won’t work with other carriers

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Water-damaged Galaxy S7 keeps rebooting on its own

Hi. Running an SM-G935FD. Had water damage that caused reboots, had to shut down. pulled apart, used ultrasonic + 99% isopropyl to clean. Installed new battery. I am now able to power up phone, but get flickering screen [screen since stopped flickering – could have been some alcohol still not evaporated?] and won’t boot in safe or standard mode – sticks on SAMSUNG – GALAXY S7 EDGE – POWERED BY ANDROID screen. Blue light pulses (assume this is power?). I CAN reboot into recovery. I can see with ADB but can’t execute any commands other than side load [can use add fully once TWRP installed]. I’ve wiped cache and done factory reset. I can enter ODIN mode, and have installed CF Autoroot for the 935F, and then TWRP, but still stuck in same mode unable to complete a boot. I can access logs from recovery mode but not sure what to make of them. I installed TWRP Recovery and can use TWRP, access the file system, etc. I then flashed factory ROM successfully using 4-file and PIT, did a NAND ERASE ALL, EFS Clear and Bootloader Update, all successfully. After the 4-file flash/PIT/reset, in ODIN mode I get Current Binary: Samsung Official and System Status: Custom Warranty Void: 1AP SWREV: B:1 K:0 S:0 I then reinstalled CF Autoroot, then TWRP. Using TWRP, wiped data, repaired file system, and fixed contexts. Binary is now also showing “custom.” I still can’t complete a system boot, safe mode or otherwise. TWRP recovery seems to be working fine, and I can browse file system using TWRP or adb. The “System Status of “custom” after a full flash seems fishy to me… I’m at a loss as to what I should do next. Seems like the hardware is working given TWRP and ODIN functionality, so I would have thought one of these system flashes would have solved the problem. I have not yet wiped the system partition using TWRP, as I assume the flash with PIT and system repair (TWRP) would have effectively done this as part of their processes. That may be where I go next, and then reflash the firmware.  — Mike

Solution: Hi Mike. If water damage is a medical emergency for a phone, pulling the phone apart and cleaning it with alcohol are the first aids tips that you can do. They are necessary tricks an average user can do to mitigate the damage but hardly the solution. Sometimes, quickly opening the phone and cleaning the water-exposed parts may save the device from permanent damage but most of the time they need luck to work effectively. The rule in dealing with a wet electronics is: if problems continue well after you’ve done the basics (like the things that you mention in your problem description above), then the hardware is suffering from severe malfunction and you need to have it checked for potential repair or replacement. That even system flashing procedures did not change anything is a strong indication something’s not right with the hardware. That should tell you that no amount of software tinkering will help you resolve the situation. Since you’ve already tampered with the hardware, Samsung won’t definitely touch your phone. Find a good technician that can help you diagnose all critical hardware components including the buttons.

Problem #2: Galaxy S7 email won’t sync when connected to Comcast Wi-Fi network

Hello. I just purchased a Galaxy S7 (replacing an S3). I set up the default email up with my Comcast email addresses but when I am connected to my home network (xfinity/comcast) emails will not sync. I receive a message that “imap.comcast.com server cannot be reached.” I’ve tried all the various security and port settings (at least I think I’ve tried them all, including even switching to POP3) and it still won’t sync. BUT, if I connect to the nearby xfinity hotspot, or am connected to the wifi network in my office, email sync works fine. (Haven’t tried other networks yet as phone is so new.) is there some setting different in my home network as opposed to other network that prevents connecting to the Comcast email server? Thanks in advance for any suggestions. —  Tom

Solution: Hi Tom. If email sync works fine in other Wi-Fi networks or in mobile data connection, then you must focus your troubleshooting on your Comcast Wi-Fi network settings. Sometimes, setting the router’s firewall to low can fix problems with syncing. If you don’t know how to access your router’s graphic user interface (GUI), contact Comcast and ask for step-by-step instructions. Another good thing to check is to ensure that your phone’s MAC address in not blocked by some router functions. Since you’ll be dealing with Comcast equipment throughout your troubleshooting, it’s better if you get hold of Comcast representative during the entire process.

Problem #3: Galaxy S7 won’t turn back on

Hello. I was charging my phone overnight. Next morning my phone was dead. Since we were on holiday and I had to drive the car, the first time I got to investigate in my dead phone was the afternoon. The phone was dead: No LEDs were glowing and the screen resisted black. However, the phone was pretty warm. It seemed still to be running in the background. I tried to soft reset, hard reset, force reboot, boot into download mode/recovery mode. -> nothing worked out. The only life signal I can recognize is the phone getting warm when charging (even right now). No orange LED is glowing when charging! Finally I have to say: The phone was barely 5 days old. Pretty sloppy, Samsung. Thanks for the help (: (I know my English sucks, I didn’t focus too much on it though). — Alexander

Solution: Hi Alexander. Potential solutions for an average user in this case are limited to basic things you’ve already tried — soft reset, hard reset, recovery mode and/or download mode attempts. That doing them did not improve the situation is a sign that something is preventing the phone from booting up normally. The causes can range from a bad battery, broken button/s, other hardware malfunction, or even a bootloader/firmware glitch. If you never dropped the phone or got it wet prior to noticing the problem, then Samsung can definitely replace the device free of charge.

Problem #4: Unable to configure Hotmail account on Galaxy S7 email app

I have a new Galaxy S7, which I managed to add a Hotmail account to as well as a Gmail account ( which I barely use). My Hotmail account is the one where emails come through onto my device, but they kept getting deleted every day when I wanted them to stay… unless I manually deleted them. I couldn’t find where to configure this so that they stayed on my device so I deleted my Hotmail account from my device and tried to re-add it since I’d read I could fix this problem by manually setting it up through a POP server (or something to that effect). I’ve since tried to add it and it says authentication failed. I’ve tried to do a manual set up and one where you just put your email address and password in, to no avail. I’m not sure why it would work before and now it doesn’t. Please can you advise me how to fix this. Many thanks. — Rachel

Solution: Hi Rachel. Most of the time, authentication failed error is triggered by entering an incorrect username and/or password. If you’re 110% positive that correct username and password are provided, then the error may be caused by something else, like a Microsoft-side restriction. We can’t see any reason why setting up your Hotmail account using POP will be blocked by Microsoft but it’s possible. To make sure that you have the right username and password though, try signing in to your Hotmail account on another device like a computer. Once, you’re signed in, go under your account settings (by clicking on: the name of your account (at the upper right hand side)>Account settings>Security and privacy>More security settings, and turn off any security feature you may have enabled (don’t forget to set them back in place afterwards). If the issue remains, try using Microsoft’s own email app. Otherwise contact Microsoft and ask direct assistance on why you can’t configure your Hotmail account in an Android device.

Problem #5: Galaxy S7 not showing Outlook notes

I switched from Samsung S4 to S7. Glad with everything but there are 2 features that I enjoyed with Galaxy S4 that I have not been able to set up again in my new phone. Here they are: 1) I want to be able to manage both my Hotmail and Gmail account under one comprehensive account, how can do this in my new phone? 2) I could synchronized all my contacts perfectly but I have noticed the phone does not display the Notes coming from the Outlook contacts, it only display if the contact is Samsung. How can I solve this? I want to be able to see the Notes that I had in all my contacts. I hope you can help. — Mrumbos

Solution: Hi Mrumbos. The answer to both of your questions depend on the app you’re using. Depending on the firmware version running on your phone, the native email app may or may not support both Hotmail and Gmail functionalities. To know, simply configure your accounts and see if your desired features are present (although it’s highly unlikely that the native Samsung app will show your Outlook Notes). If you really need your Outlook Notes, we suggest that you install the Outlook app and add both your Hotmail and Gmail accounts in it. This will allow your Outlook notes to work. You can also try Google’s own Gmail app but again, your Outlook notes may not be available in this app.

Problem #6: Galaxy S7 from US Cellular won’t work with other carriers

Okay, long story short i picked up a US Cellular S7 for my 61-year old mother who wants an upgrade from her aging broke-ass Evo LTE and ex-Sprint phone from my brother. I checked with US Cellular before purchasing the phone and even had the guy at the store make sure it was unlocked and clear but not a single prepaid will activate the thing. StraightTalk, Boost, Net10. 

I’m assuming it’s the phone specifically since it runs an LTE 4G SIM. My brother in the meantime dropped Sprint after his contract was fulfilled and went to activate his S5 which is a SM-G900P on StraightTalk. They will not accept it. He also has a 14-digit ESN.

I have used websites as well as called. I have even used the recalculated ESN from the luhn “i know i am spelling it wrong” calculator. So I’m sitting on a $125 brick at the moment. simply wanting to get it activated. For her 3G only is fine. If it comes to it i have her EVO LTE and my old S3 with a broken port for ESNs. I’m not getting into the legality of it since we own them all completely legally. I know it’s a bad idea. I’ve been told but i just need to know where i stand. I’ve already soft bricked her S7 and had to recover it hoping i could somehow flash a stock rom and since it’s pretty much a US Cellular dead zone where she lives, i thought maybe flash the PRL since i believe the frequency is the same one 3G, that at least she would have a working usable phone.

we can even use my brothers old 900p for her if we were able to get it activated. Any help would be amazing. I’ve been working on this every day for almost 2 weeks posting on howardforums and gsm forums. trying to locate cdma software that’s more than a demo. i just need some advice from someone who has much more in-depth knowledge of what I’m attempting to do.. thank you. Thank you again. — Jeremy

Solution: Hi Jeremy. We doubt there’s anything that we can do to help you with this issue. First of all, not all carriers have the same policy towards accepting unlocked phones. If they say they can’t accept your phone, that it. Period. There’s nothing that you can do about it. No amount of software modification or flashing will help you connect to the network you want. Your phone must be permitted to connect to a carrier’s network first before you can use their services. If the only available network in your mom’s place won’t accept your unlocked US Cellular, you’re out of luck.

Another thing to consider is about ESN, since you mentioned it. CDMA phones like the ones from US Cellular uses an electronic serial number (ESN) to identify a network on their device instead of a SIM card (which is the one used by GSM networks). If the ESN of your US Cellular S7 is bad because it was previously reported stolen, previous owner still has an outstanding account balance, or the device is still active in US Cellular network, then you cannot use the phone in another carrier’s network. Keep in mind that carriers have a way of knowing if an ESN is bad or not and that can be one reason why they refuse to accept it in this network.

Thirdly, unless this specific US Cellular phone is a global phone, that is, it’s both capable of connecting to CDMA and GSM networks (which is highly unlikely), there’s no way you can use just insert a SIM card of a GSM network and use it. CDMA phones won’t work on GSM networks most of the time so make sure you know the specifics about your phone before attempting to use it on a GSM network. Also, even if you have a global phone, you may still have to unlock its GSM capability by calling US Cellular. If the phone is no longer in contract with US Cellular, you can call them and ask for a GSM unlock code (if the phone is GSM capable in the first place only!).

Regarding your main point about possible tweaks that might help you “unlock” this CDMA phone to allow you to use it on another network, the answer may lie not in our blog but in others. We don’t provide the type of software hacks that you’re looking for. And yes it’s about the legality of it. Kindly look for them in other forums if you have the time.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Galaxy Note 4 loses battery power fast, other issues

The #GalaxyNote4 was officially released on October 2014 and yet we know that millions are still using it at this time. This is a testament of the device’s reliability and popularity. However, just like any smartphone, it’s also prone to problems. This post brings you some of the reported problems about this device.

Note 4

Below are the specific topics we cover in this material:

  1. Galaxy Note 4 loses battery power fast
  2. Galaxy Note 4 power IC not working
  3. Galaxy Note 4 keeps showing pop ups from apps
  4. Galaxy Note 4 showing “Please select recovery mode in Kies and try again” error
  5. Gmail and Messaging app stops working properly after updating Galaxy Note 4
  6. Galaxy Note 4 won’t connect to any network in India

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 loses battery power fast

My Note 4 is only 8 months old. It’s under warranty. Phone shuts down at 20%battery remaining, 36% remaining. There were few lags when i bought it — I thought it was temporary. Post marshmallow update the battery life is very poor — barely lasts 6 hours. I use very little. No such app or anything which is majorly consuming battery. Done factory reset, problem persists. I have been to the service centre, they updated my marshmallow with the binary version I think. They did not give me any paper saying they have tested my phone-however they said they did. I did not see any hardware tests running. I also feel they are trying to avoid testing as they have to replace parts for free under warranty. Is this a power IC fail? How can I ascertain and make Samsung give me some proof of their test? I really need your help. I spent a huge saving to get this phone for its camera & battery (for my family). Now it’s giving me no ROI. Kindly help. — Priyaani

Solution: Hi Priyaani. Based in our experience with our own Note 4, battery power can last almost a day provided that you do some basic power-saving tips like:

  • lowering battery screen brightness
  • turning off all sync settings of email apps, social networking apps, and even game apps
  • limiting streaming services like online music services to a few hours
  • keeping the number of installed apps as low as possible

The last one, that is, installing as few apps as possible is important since the more apps you have, the higher the possibility that the some of them may help drain the battery by actively running in the background.

We don’t think the power IC is defective since malfunction of this critical chip almost always results to power failure but not battery drain. We can’t tell with 100% certainty though if that’s the case. We don’t work for Samsung so we don’t know how they create a feedback after a repair. Repair centers, at least in the US, are not obligated to provide detailed information on the repair done on a device. We can’t be sure if there’s a way to pressure Samsung to give you proof of the tests done. If you’ve already done all the battery power saving tips you can find online but the issue stays the same, consider asking Samsung for a replacement phone instead.

Keep in mind though that a Lithium-based battery like the one on your Note 4 loses capacity as the time goes by and after each charging cycle. The more you use and charge the device, the faster it loses capacity. Thus, you will notice that after some time, the need to top it off becomes more often. A Lithium-ion battery on a typical smartphone will start to show capacity loss symptoms after between 300-500 charging cycles. If you charge the phone once everyday on average since you got it, you should really expect that usage time before the next charge will be shorter. Factor in other things that can help hasten battery drain and you have the “problem” you’re experiencing right now.

We suggest that you also buy another brand new Samsung battery so you’ll know the difference. Again, battery drain issue in today’s smartphones is not necessarily due to a software or hardware problem. If you want to extend the battery life of your phone everyday, use some smarts instead. Do some online research and you’ll discover tricks and tips that can help you remedy the situation.

Problem #2: Galaxy Note 4 power IC not working

Hi. I read your blog and found out the issue. I am facing same strange issue. I am from India. I have Samsung Galaxy Note Edge (SM N915G). The phone was working flawlessly for almost a year but after that it developed a bug where it started restarting randomly or it will get some strange error of “Boot file not available” Only solution available was to restart the phone after removing battery. After few attempts I was able to start the phone and I ignored the error. After a month of error now my phone is dead and I could not start it. I have given it to local Samsung Store and found out it has power IC problem but Samsung store doesn’t offer repair and offered me replacement which is as costly as a new mobile. Can you help in this regard? — Jigar1141

Solution: Hi Jigar1141. There’s nothing that we can do about this. If Samsung says the power IC has failed, you either have to submit the phone for repair or simply find a way to have the device replaced.

Problem #3: Galaxy Note 4 keeps showing pop ups from apps

HELP! My god, I decided to uninstall a cleaning / security app following an issue with texts not being received by one person I send to. It was suggested that perhaps it was the problem, so uninstall and reload a fresh and new one!! ARGHHHH… I was suddenly introduced to the merry-go-round of Screen Overlay Detected… and various apps including photos have become buggered on the round of instructions that resolved nothing yet bring me back to where I started…

I try and open say Image gallery, it tells me to open settings. there I cannot change anything until I select APPS That Can be on Top… These I turned off as one instruction suggested and started the process again, this time turning ON the selected app. NOTHING…I end up at the same screen Overlay Detected message, from which no matter what I do, I end up back to stage 1.. I have reset to original settings for all apps, still nothing, as each time I want to set access permissions, I start the process again. This did not exist before.. 2 weeks ago there was a system update to I don’t know which version, but it is the latest. If anyone could PLEASE suggest a solution, I would be most, MOST grateful. Thank you in advance. — Thomas

Solution: Hi Thomas. You may have installed a bad app that now resulted to a firmware glitch. We don’t know exactly what you’re trying to describe here but if your device no longer works normally due to pop-ups, make sure that you do a factory reset. Since factory reset will erase everything, ensure that you create a backup of all your personal data before proceeding. Here are the steps on how to do a factory reset:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Remember, factory reset will not fix future problems, especially if they are due to apps that you will install later on. Make sure that you only install trusted apps after a factory reset. This is an important point that you must not overlook. You don’t even need any security app if you are a careful user as malware in todays smartphones are spread by apps.

Problem #4: Galaxy Note 4 showing “Please select recovery mode in Kies and try again” error

I am stuck in Firmware upgrade issue “Please select recovery mode in Kies and try again.” I am on a Sprint Lease and I am not telling them about this. I am recently unemployed and cannot afford their and Samsung’s expensive answers. I just signed up for Total Protection Coverage with Sprint but it’s not in effect until Sept. 4th. Will they charge me to fix this? I did nothing.

According to my research on this issue, it’s an upgrade issue from Samsung and is happening to a lot of people. I am NOT paying to have this looked at. It’s their glitch… I am temporarily using another Samsung phone that’s on a month unlimited card through Verizon. I either want out of this lease with Sprint or a free fix until my lease is up! I did nothing to cause this.

I went to Best buy to the Samsung desk and he almost got the update up and then it shut down again with the “Kies’ message. I tried to do this on my own and through Odin with a Samsung update which just “spun’ for two hours. I am at my wits end. I’m a paralegal, not a IT person! this is ludracris as I cannot afford to pay deductibles when it’s their program install problems! Help, please.

I have only 15 days left on my temp card and have a Sprint bill for 99.00 and paid 58 for this card for other phone! I will not pay Sprint for a non-working phone at no fault of my own. I have a reasonable expectation to usage of my device and expectation to have fixed in a timely manner with no fee due to no fault of my own. Any ideas are welcome! Time sensitive issue! Thanks, Droid Guys! — Kristin

Solution: Hi Kristin. We don’t answer requests for assistance on time so we hope this post can still help you right now. First of all, we want to make clear that we don’t work for Sprint so we are hardly qualified to give accurate information about their products and warranty. As far as their Total Equipment Protection is concerned, you can get first-hand information from their website. We think the Sprint Lease FAQs are self explanatory. If you are confused with the wordings though, we strongly suggest that you call Sprint directly.

On your question regarding a fee for repair, we think the answer is no. As long as you bring the device to any Sprint store once the Total Equipment Protection becomes active, we don’t think you’ll have to pay for any necessary repair. Damaged Device Fee is reserved for phones without the Total Equipment Protection so can rest assured that they will check and fix the issue for free.

Problem #5:  Gmail and Messaging app stops working properly after updating Galaxy Note 4

I have a Note 4. I did the latest upgrade, I assume it was marshmallow as that is what is the latest and it says I have the latest software. Since the upgrade, my text app that came with the phone, and my Gmail are not working right. I CAN use them, but they are both wonky with the same issues and VERY difficult to use. It’s hard to explain, but the apps’ form fields when entering the info, ie contacts, subject, message areas aren’t working. You can’t see the whole window, it only shows one line at a time. If you go to the subject line in an email, you lose the rest of the window and can only see the line you are typing into. In a text, when you enter a contact, it’s all wonky sorry I can’t explain! It looks different in both email and text than its supposed to. The fields jump around. Then when you go to another field, you can’t see anything else but that one field. When you minimize the keyboard, the app jumps around and changes fields. I can’t do a soft reset, only a restart, or turn off and on, which I tried. Any ideas? Thank you! — Elle

Solution: Hi Elle. The first thing that you want to do is wipe the cache partition of your phone. Sometimes, updates can corrupt the system cache so forcing the phone to create a new cache is necessary. Here’s what you need to do:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Once you’ve updated the system cache, the next logical step is to ensure ALL apps are updated to make them compatible with the new operating system. If you have an app that’s not compatible with Marshmallow or whatever operating system you’ve installed, it may result to a glitch that can affect other apps and features. If you can’t find an update for that app, make sure you uninstall it.

Finally, if both procedures won’t work, make sure that you do a factory reset. Refer to the steps above.

Problem #6: Galaxy Note 4 won’t connect to any network in India

Hi Team. I am facing mobile network issues in my Samsung Galaxy Note 4 (SM-N910C). My brother bought the second hand mobile in Dubai and send to India. I have used around 4 network SIMs in India, however the network grassing is very less where as same network SIM gives good net speed in same area in other phones including basic Android phone. I am not even able to make/receive calls along with internet problem. I have used the 2G and 3G networks and changed the network settings accordingly, but no luck of getting the network. Sometimes network range shows 3 to 5 points, but when i make calls gives an error “Not registered on network.” Can you please assist to trouble shoot this problem. Thank you very much for your assistance. Regards. — Dinesh

Solution: Hi Dinesh. “Not registered on network”  error is usually the generic message a Note 4 shows if it attempts to connect to a network that it has no permission to do so. In other words, the Note 4 you are trying to use may not be unlocked yet. Make sure that it’s unlocked first before attempting to connect to any network in your country again. Try to do some basic research online on how to unlock your specific phone model, or simply bring it to a shop that can do the job.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S6 Edge Plus hasn’t received phone calls & text messages, more call related problems

Hey guys! I addressed some call related issues with the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) in this post. The first issue is about a unit that hasn’t received incoming calls and text messages for a couple of occasions. When it comes to these problems, the first thing that you should check is the coverage especially if calls go straight to voice mail.

Galaxy-S6-Edge-Plus-Network-Mode

The second problem is about a unit that seems to have faulty microphones as the owner said callers can hear him if he’s not using a Bluetooth headset, although he didn’t mention if a wired headset may work as well. Read on to know more about these issues and how to fix them if you encounter one.

For those who are trying find solutions to different problems, visit our Galaxy S6 Edge Plus troubleshooting page where we list down every issue we address each week. Find issues related to yours and try the solutions we provided. If they won’t work or if your problem hasn’t been addressed yet, feel free to contact us by filling up this questionnaire.

Here are the problems I cited in this post…

Galaxy S6 Edge+ hasn’t received calls / texts on two occasions

Problem: On two occasions my phone has not received calls or text messages. The call go straight to the voice mail with no indication and the texts just don’t land. When I’m made aware that my phone isn’t working properly I’ve tried to ring someone and that works. Then the phone works OK and the missed text messages land.

Troubleshooting: It happens all the time and the primary cause is service interruption during the time someone called your number or sent you a text message. More often, minor service interruptions could last only a few minutes that’s why you may not be able to notice it until someone told you they called your number but they were brought directly to the voice mail.

Speaking of voice mail, the caller will only be asked to leave a message if there’s no answer on the other end, the number is out of coverage area (it also covers the service interruption), the number is temporarily inactive or the owner set the phone to directly send callers to VM.

Now, if your phone is connected to 4G LTE network, that might also be the cause why you haven’t received those calls and texts. While LTE is more advanced, it may not be as stable as the previous technology…yet. So, things can happen in the background that might result to service interruptions. Try changing the network mode to WCDMA/GSM:

  1. Slide your finger down from the top of the screen.
  2. Touch the Settings icon.
  3. Tap on Mobile networks.
  4. Touch Network mode.
  5. Choose WCDMA/GSM (auto connect).

Of course, if the problem persists, bring your phone to your provider.

Owners can’t be heard when not using Bluetooth headset

Problem: People can’t hear me on the phone when I don’t have my Bluetooth on. Either on speaker or off speaker.

Answer: If it happens to every call you make or receive, then it’s a hardware problem. You may have gotten a faulty unit. However, if the phone suffered a physical or liquid damage, then you need to have a technician take a look at it for further checking.

In case the phone was working fine since day one and the problem started without apparent reason, there could be an app that’s causing it. It’s best if you booted your phone in safe mode:

  1. Turn off your Galaxy S6 Edge Plus.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge+’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

When in safe mode, try making calls to see if the person on the other end can hear you. If still can’t, then the last troubleshooting procedure you need to do before sending the phone for repair is the master reset.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Unable to receive several incoming calls

Problem: Hi, I bought this new device 3 days ago in Al Khobar, Saudi Arabia. I am not able to receive incoming call several times. The message is phone is off and I do get missed call notification SMS after a while. Have done all remedy suggest in your webpage already. Please suggest way to rectify.

Troubleshooting: First off all, call the service provider to see if the phone was properly provisioned. Secondly, make sure there is coverage in the area you’re in. Third, try to change the network mode to WCDMA/GSM in case it’s set to connect to LTE network.

  1. Slide your finger down from the top of the screen.
  2. Touch the Settings icon.
  3. Tap on Mobile networks.
  4. Touch Network mode.
  5. Choose WCDMA/GSM (auto connect).

Unable to connect to network, no GSM/WCDMA mode

Problem: My phone does not connect to network. In mobile network menu it has no gsm/wcdma mode.

Suggestion: My first suggestion is to call your provider and have the phone replaced. It must be a bug in the firmware since all phone should have the option.

Now, my second suggestion is kind of tricky especially to not so techie people: dial *#*#4636#*#* to access the secret menu on your phone. Tap on “Device info” and scroll down a little bit until you see the arrow pointing down. Tap on it and choose whatever option you want to choose.

Can’t access call logs when in a phone call

Problem: When you’re all within a phone call there’s no way to check recent calls.

Answer: Well, you should be able to access it; all Android phones allow users to access even the call logs when in a phone call. I don’t know what happens to your phone when you try to access the logs since you didn’t provide more information about the problem. But I suggest you try to reset the phone and see if that helps.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.