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Samsung Galaxy Note 3 Problems, Errors and Questions About Android 5.0 Lollipop Update [Part 57]

Galaxy-Note-4-Problems-3

As the roll out of Samsung Galaxy Note 3 Android 5.0 Lollipop update nears, we’re receiving a lot of emails asking if we know when Samsung starts the seeding. Honestly, we don’t know when exactly, only Samsung and your service providers do. But it’s fine with us if you email us.

This post is the 57th installment of our Samsung Galaxy Note 3 problems troubleshooting series. I addressed ten problems here, so if you emailed us before, try to check if your concerns were among the ones I answered. For those who just tuned in, please visit our Note 3 Troubleshooting page as we already addressed more than 600 problems and your concerns may already have a solution. Or, you can just email us at [email protected] or post on our Facebook wall and/or Google+ page.

Questions About Samsung Galaxy Note 3 Android 5.0 Lollipop Update

Q1: Hi Harold and TDG team. I’ve been following your troubleshooting series for Galaxy Note 3 and I’ve been wondering when the Lollipop update would come. I’m in PA. By the way, thanks for providing this great, free Android support. — Jansen

Q2: Hello. I heard Lollipop update has already started rolling out. How come I haven’t received a notification about it yet? — Clark

Q3: So, Galaxy S5 already received the lollipop update. When is it coming to Galaxy Note 3? I’ve been having problems with my current Android version. Do you think lollipop will fix them? — Kyle

Q4: Hi droid guy, I am with Verizon and my wife’s with T-Mobile and we both have Note 3s. I’ve been waiting for lollipop update since the news broke that Note 3 will receive it. When is Samsung gonna start seeding? Do you know? — Chris

Q5: I was expecting Note 3 will be updated to Android 5.0 this week but I was wrong. When is lollipop coming to Note 3? I’m in New York and I’m with Sprint. My provider doesn’t know when the roll out would be. The rep just said it would come soon. — Dominic

Answer: Hey guys. Samsung Galaxy Note 3 Android 5.0 Lollipop update already started rolling out in phases in Europe, Russia and some countries in Asia. Ever since, it has always been like this. Users in the United States will get the update a week or two later than the rest of the world especially for carried models. Obviously, Samsung already started seeding the update and your service providers may now be in the final stages of adding their bloatwares in the stock firmware. I think the update will be coming next week but we don’t know for sure. Let’s just wait, okay? We really don’t have control over this situation. For those who couldn’t, try rooting your phone and install custom ROMs at your own risk. There are now ROMs available online based on Android 5.0 for Note 3.

SMS, WiFi and Email Problems with Galaxy Note 3

Problems: Hi, tDG….

Great to find you! I’ve had a samsung note 3 for about a year now, and theres three odd things that are annoying. First, is the text issue. For some reason, after i text someone, their text reply often comes in above my text question or prompt. Its a time issue, mostly…if they answer quickly, the text editor put their response above my question. Makes it hard to read back or follow directions or instructions. If enough time elapses, a few mins, say, then it will comes in below my text properly. Also, the texting worked fine at first, and only started after about six months.

Secondly, the wireless search doesnt seem to save my home router password, or other passwords, for optimum, for ex. This is really annoying, to have to sign on several times or more a day to my home network. And to have to sign on manually everytime i come home. My old iPhones, and ipad saved them automatically, even if its a year since i last used a network ive connected with in the past. Whats the deal? Can’t find a way to save it on the phone settings anywhere that solves the problem.

Finally, the third thing is, i have an AOL email account ( ok, yes its ancient, but it’s still useful bc ive had it so long) and, after a few months of working properly, the software would not load my new aol mail anymore. The AT&T store guy i bought it from said A) delete the account and re-add it, which didnt work…and then 2) said call samsung. Great. Thanks for the help, AT&T guy.

Maybe you know what to do. Next phone will be an iPhone if this isnt going to work properly. — Stuart

Troubleshooting: Hey Stuart! If it were my phone, I reset already. Honestly, I think hard reset will fix these problems, although you can troubleshoot them one by one.

For your SMS that aren’t in chronological order, it has something to do with the time and data settings in your phone. Just go to Date and Time settings and tick the checkbox next to Automatic date and time. After that, SMS messages will be arranged in order based on time.

The second problem you have may be a minor glitch with the system itself. Try this procedure to see if it helps:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings then touch the Connections tab.
  3. Tap WiFi, then tap the Menu key again.
  4. Touch Advanced.
  5. Tick the option Auto Connect.

As to the third problem, the AT&T guy was on to something and yes, removing and re-adding the account usually helps but before you actually set it up again, you have to clear the cache and data of the email app you’re using.

Again, I think full hard reset will fix these issues but you need to backup all your data first as they will be deleted:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

Galaxy Note 3 GPS Signal Often Cuts Off

Problem: Hello, I hope you can help. I have been having issues with my GPS losing its signal both in Maps and my Nike App. I didn’t have these issues in the beginning, but it has become an annoyance.

In Maps it constantly stays “GPS signal lost” and I have to keep backing out until it works which sometimes takes forever.

In my Nike app my GPS just doesn’t kick in at all. It has worked before, but now it stays on red and never goes to green.

Looking forward to hearing back from you. Thank you, Ajeenah.

Troubleshooting: Hi Ajeenah. Do you happen to have an AT&T branded Note 3? If so, it’s probably just a firmware problem that plagued many of AT&T Note 3 owners last year. The problem had already been addressed via updates. So, please, try to check if there are firmware updates available for your phone.

However, if the phone wasn’t from AT&T, then there’s a possibility some apps or services are interfering with GPS radios. But I’m assuming here that you’re in an area where GPS signal is excellent, okay?

Try booting your phone in safe mode and find out if the GPS signal cuts off like it normally does. If not, then there is a third-party app that’s interfering with the service. I don’t know what apps you have on your phone but if you can remember when this problem started, you may probably have a hint which app you installed around that time.

  1. Turn the device off.
  2. Press and hold the Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode’ will display in the bottom left corner of the screen. Release the Volume down key when you see ‘Safe Mode.’

In case the problem persists even in safe mode, it’s a firmware issue and the best course of action is to perform full hard reset.

Galaxy Note 3 Can’t Connect To Mobile Data Network

Problem: Hi, my name if Jennifer and I have been having a couple of problems with my phone lately and hope you can help I have had my phone exactly a year now and for some reason my phone will not let me get on the Internet while I’m out and about but it will connect to my home home WiFi. Also it will not let me send or receive pictures. I hope you can help me and hopefully is an easy fix. Thanks much! — Jennifer

Troubleshooting: Hi Jennifer. You need to have mobile data enabled in your phone so that it can connect to mobile data network. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap the Connections tab.
  4. Scroll to and tap More networks.
  5. Tap Mobile networks.
  6. Tick the checkbox next to Mobile data to enable it.

To test if your phone can connect to the internet using this method, turn off the WiFi on your phone. You should be able to browse, download or just do anything that you can do while on WiFi. If not, then there’s a problem with APN settings. I don’t know what your service provider is, but you need to call them and ask for the correct APN for your phone. You may ask the rep to walk you through the setup. It would be easy.

Galaxy Note 3 Glitching Most Of The Time

Problem: Good afternoon, my husband has a Note 3 and had a wonderful honeymoon period with it but in the last couple of weeks (3 that he has complained to me) it has started working or not working on its own. What I mean is while talking or texting it will drop calls, put them hold, or mute it (one day it took 6 calls for 60 seconds of talkng) and while texting it will suddenly stop and go back to the home screen, send on its own while he’s typing (he says he isn’t accidentally hitting send), and suddenly switching to numerics/smilies. While sitting on the table it will randomly start taking pictures or the screen will light up and an app will start (not always the same one either). These are his biggest complaints (meaning the ones he’s told me about). It started doing these things just once a day or every other day but now he can’t even use his phone, which is why I’m writing this. He bought it from an independent retailer instead of T-Mobile and the guy (of course) said there’s nothing he can do so any suggestions would be greatly appreciated (before I beat him into a pulp with this stupid phone!)! Thank you for your time! — Samantha

Troubleshooting: Hi Samantha. If the phone got wet, then this is just one of the results. However, if the problem wasn’t caused by liquid or physical damage, it could be just the system glitching. We don’t know for sure what’s causing it and finding what it is is the most hassling part. To make it easier for you, I suggest you perform full hard reset to bring the phone back to its original settings and give it a fresh start:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

Galaxy Note 3 Can’t Send/Receive SMS, MMS and Calls

Problem: My Samsung Galaxy Note 3 is currently having an issue with not being able to send SMS, MMS, or make calls. I can get service back by turning the phone on and off, but it goes back and forth better having service and a symbol like a circle with a line through it. ATT has already tried to re-register the phone to the network with no luck. I constantly have to cycle the phone power to get service back. The phone did not get wet and it was not damaged. Any thoughts? Thanks. — Tanner

Troubleshooting: Hi Tanner, during my tenure as a tech support for a wireless company, I’ve encountered a lot of problems like this. For GSM phones, re-provisioning (which is done by your service provider) often fixes the problem. If not, then it must be the SIM card that has a problem. If there are people that can help you with it, it’s AT&T, so please call them back and have this problem sorted out as it is obviously a network issue.

Cannot Use MMS On Verizon Galaxy Note 3 Over Straight Talk

Testimony: Okay, this will sound more like a rant but please hear me out as I’ve been so disappointed with the kind of service I get. I was with Verizon where I got my Galaxy Note 3 but I ported over to Straight Talk as they offer “too good to be true” rates in their services. Huge mistake I made there! I purchased their $45 plan through credit card and the transaction went through. When I received my bill I was shocked because I was charged 3 times for it. That’s not a problem because they are obliged to pay me back.

The problem is, I cannot use my internet and MMS. I called them to inquire about it and the rep told me it should work because I have unlimited plan but he didn’t offer a solution. The call was cut, so I have to call back. Another representative picked up the call and this time I was told MMS wouldn’t work. So, I said, ok fine but how about my internet? He put me on hold for like 5 minutes but once he got back he said he checked on his end and there’s no problem with the account so he checked the APN settings and it was greyed out on my phone.

I was advised to call on a different phone so I did. Then I had to go through all the BS again, put on hold here and there and still no resolution to my problem. So, I was irritated and I asked for a supervisor, which she gladly transferred the call to, and I was told the same BS that my internet should be working but it wasn’t. They promised to call me back after 24 hours so I waited that long. No calls after 24 hours, and no calls after 48 hours. I’m fed up so I think I will be porting back Verizon. I just want to share to other Straight Talk subscribers that the company doesn’t give a damn about us. It’s better we find some providers that care. Oh, and their supervisor couldn’t even speak English well that our conversation lasted more than 45 minutes because I had to make him repeat his instructions over and over. Where are these guys based? I thought they’re in Florida?

Thanks for hearing me out guys. I don’t want you to fix my issue as I will be transferring back to Verizon. Besides, it’s not your job to fix these problems but you’re too kind to do so without being paid. — Marjorie

Answer: Hi Marjorie. We are so sorry you’re having problems with your phone and that your service provider is just good in charging you but can’t fix the issues. Actually, Straight Talk always has problems with CDMA phones especially those from Verizon and I even wonder why they couldn’t tell the customers up front that their services may not work.

Well, why stick with a service provider that can’t provider good service, right? There are a lot of providers that care about their customers. I hope other subscribers will do the same. Oh, and by the way, Straight Talk tech support is based offshore (the Philippines). Their “supervisors” often have the same knowledge as their representatives, so you really can’t expect something better. I hope you’ll be happier with Verizon.

No Sound Coming Out of Galaxy Note 3 Speaker

Problem: Hi. I Really hope you can help with my Galaxy Note 3 issue as it’s so annoying. The problem is every time i play music (Or just in general) the sound randomly goes off, the music is showing its still playing and sound is still on “loud” and turned right up but there’s no actual sound coming out of speakers then after a while the sound comes back on. This also happens when using headset. I’ve reset the phone, restored it, put headset in n out the jack port a few times, blown into jack port, messed around with the sound options, and still nothing, I can’t think of anything else to do. Please help! — Scott

Troubleshooting: Hi Scott. It’s obviously a hardware issue and there’s no troubleshooting procedure we can do on the firmware to fix this problem. I suggest you have the phone checked by a technician. The audio chip may have some issues.

Galaxy Note 3 Can’t Download Apps

Problem: I am having problems downloading app on my note 3 I go to Google play pick any app I want to download and it just sis there for 5 to 10 minutes and don’t get to download.

  1. I have stated the phone didn’t work
  2. Took the bay out didn’t work
  3. Took the battery out and the chip out did not work
  4. Also took the so card and nothing

After all of this still sits as if it is downloading but happens. The Blue line starts to run as if downloading but nothing happens just sit there moving. Hope you can help. — Rebeca

Troubleshooting: Hi Rebecca. It’s just a glitch with the Google Play Store due to its recent updates. To fix this, follow this:

  1. From the Home screen, tap the Apps
  2. Choose Settings, and tap General
  3. Scroll down to Device manager section and tap Application manager.
  4. Scroll to the right to display contents of ALL
  5. Scroll down to find Play Store app and tap on it.
  6. Now tap the Uninstall Updates

Galaxy Note 3 Apps Crash

Problem: Good day, please kindly assist me. My mobile device seems to be having issues.

I cannot download files (all) as the device screen goes blank and an error messages comes up saying “unfortunately application has stopped working.”

I can’t even download free applications on Google Play. This problem has of course started 2 months ago.

Please assist. Kind regards, Lindo.

Troubleshooting: Hi Lindo, what app are we talking about here? It could have been more helpful if you included the actual apps that keep crashing. You know, some apps crash on their own while others crash because of other apps. That’s why it’s important for us to know which app is crashing. If it were the Play Store, however, then this procedure can help you:

  1. From the Home screen, tap the Apps
  2. Choose Settings, and tap General
  3. Scroll down to Device manager section and tap Application manager.
  4. Scroll to the right to display contents of ALL
  5. Scroll down to find Play Store app and tap on it.
  6. Now tap the Uninstall Updates

Otherwise, I suggest you perform full hard reset:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, Power
  3. When ‘GALAXY Note 3′ appears on the screen, release the Power key but continue to press and hold the Volume Up key and the Home
  4. When the Android System Recovery screen appears, release the Volume Up and Home
  5. Press the Volume down key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key to highlight ‘delete all user data.’
  8. Press Power button to select and start the master reset. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to turn the restart the device.

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Samsung Galaxy Note 4 Problems, Errors, Glitches and Solutions [Part 2]

Samsung-Galaxy-Note-4-Problems-2

Hello guys! Welcome to the 2nd part of our Samsung Galaxy Note 4 problems troubleshooter series. In this installment, I addressed another ten problems that were sent to us by our readers through email. So far, no one reported some serious issues, so it’s safe to think that the new Note is more stable than its predecessors.

Judging on the number of emails we received from Note 4 owners after we published the first part, we may be publishing more support articles for the device just like what we do with other devices we cover. So, stay tuned as we will do our best to answer every question or email sent to us.

If you have issues with your phone, feel free to email us at [email protected]. Don’t forget to provide all necessary details so that we can assess your issues more accurately. We also have Facebook and Google+ pages that we use to help our readers. Don’t forget to like them after you posted your concerns.

Click on a link to jump to the specific problem and solution:

  1. Check / Manage Data Usage on Galaxy Note 4
  2. Monitor / Extend Battery Life of Galaxy Note 4
  3. Pictures Taken by Galaxy Note 4 Have Lines
  4. Galaxy Note 4 Can’t Format a microSD Card
  5. Galaxy Note 4 Stock Calculator Talks and Won’t Stop
  6. Galaxy Note 4 Freezes
  7. Galaxy Note 4 Can’t Connect to Mobile Data Network
  8. Galaxy Note 4 Keeps Scanning for Networks
  9. Galaxy Note 4 Won’t Download / Send Picture Messages
  10. Galaxy Note 4 Refuses to Boot Up

Check / Manage Data Usage on Galaxy Note 4

Problem: Hi Harold! I read the first part of your Galaxy Note 4 troubleshooter series and I like it. I am new to Android and I got the Galaxy Note 4 as my first Android device. I’ve been stuck with Blackberry (company provided) for five years and now that I’m no longer connected to the company, I will try this beast. I’m not really a techie person like you guys so all I do with my phone is text, call and browse. With my BB, I was able to monitor and limit my data usage, can you walk me through doing that on the Note 4? — Melody

Tutorial: Hi Melody. Galaxy Note 4 is a really good phone and it also allows you to monitor and manage data usage, thanks to the built-in data manager. I outlined a simple tutorial for you to follow below:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Tap Data usage.
  4. If mobile data is enabled, the checkbox next to Mobile data is ticked and two other options are enabled: Limit mobile data usage and Alert me about data usage.
  5. Should you want to be notified when you reached a specified limit, tick the Alert me about data usage checkbox.
  6. If you want that the connection be terminated the moment it hit the specified limit, tick the Limit mobile data usage checkbox.
  7. To set limits, drag the anchors to set your preference. The red anchor is for the limit while the orange is for the warning.
  8. Touch Data usage cycle and tap Change cycle.
  9. Now adjust the date range.
  10. If you scroll down, you will see a list of applications that use mobile data and how much they already used.
  11. You may restrict each application from using background data.

Monitor / Extend Battery Life of Galaxy Note 4

Problem: Just got my new Galax Note 4 3 days ago and while I enjoy every bit of it, it’s the battery that I think needs improvement. The phone sure has a huge battery but it drains faster than I expected. Perhaps, I just need monitoring and management. Can you guys walk me though managing the battery so I can use the phone longer and won’t have to charge it often? I just need a little guidance especially now that I’m still learning the ins and outs of this phone. I’m not new to Android but it’s my first Samsung phone. Well, it has a manual but who reads it? I better solicit for suggestions from people who know how to go around every feature of the phone. Thanks in advance. — Julie

Tutorial: Hello Julie. The draining of the battery is totally dependent on usage; the more you use it, the faster the battery drains. One way to monitor is to display on the status bar, beside the battery icon, the percentage of the battery and you can do that by following this simple tutorial:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and touch Battery.
  3. The next screen will allow you to enable Fast charging and Show battery percentage.
  4. Tick the checkbox next to Show battery percentage and it will be shown on the status bar.

To help making your battery lasts longer, please check if you can do what’s listed below:

  • Charge the battery up to 100% before unplugging the charger.
  • Discontinue using Live wallpapers.
  • Turn off Bluetooth, WiFi, mobile data and GPS if not used.
  • Turn off auto-syncing of accounts if possible.
  • Turn off haptic feedback.
  • Turn off Smart Features as they require use of sensors.
  • Decrease backlight time or timeout settings.
  • Decrease screen brightness or use Automatic brightness.
  • Make use of the Power saving features of the phone.
  • Make sure you use the original battery and charger.

So far, these things can considerably lower your phone’s battery consumption but if you follow all these, your phone is handicapped. So, turn off only the features you don’t use.

Pictures Taken by Galaxy Note 4 Have Lines

Problem: Hello Droidguy. My father gifted my a new Samsung Galaxy Note 4 last month and recently I noticed that when I take pictures using its camera, there are lines that stretch from side to side. They are not that noticeable at first glance but when you keep your eyes on the picture for a few seconds, you’ll start to notice those chrome-colored lines. I’m so disappointed considering it’s a new phone and I barely use it since I have my iPhone 5s with me all the time. The only time I can use it is when I’m at home or at a café when I’m browsing the internet or facebooking. It has never been dropped and not a chance it became wet. Can you help me figure out what the problem with it? Thanks in advance. — Miranda

Troubleshooting: Hi Miranda. We need to find out if those lines are embedded on the pictures or if they only show up when pictures are viewed with your phone. To do that, I want you to download a picture that has lines to your computer or other devices and find out if the lines still appear. If there are no lines, it is most likely that the screen is the problem especially if those lines show only in particular areas of the screen regardless whether the orientation is landscape or portrait.

The question is, do lines appear only in select pictures or do they appear on every picture taken by your phone’s camera? Now try to go to a screen with dark or black background to find out if lines will appear and if so, then our suspicion that the screen is the problem is confirmed. You may not be able to see those lines if you’re viewing pictures with light colors because as you said, the lines are colored chrome. In this case, there’s nothing you can to get rid of those lines except having the phone checked by a technician or have it replaced since it’s new.

I’ve seen problems similar to what you’re having right now and one variant I want to tell you is that lines only appear before the pictures are taken. This, of course, suggests that the lines are either on the lens of the camera or on the sensor itself. In this case, cleaning the lens from the inside may be able to fix the problem, otherwise, the camera needs to be replaced.

Galaxy Note 4 Can’t Format a microSD Card

Problem: Hello, I have a galaxy note 4 now, and I used the 64gig micro sd card from my note 3 in this phone. My problem is that the sd card was in my note 3 when I did the update to kit kat all the movies and music are now stuck in the card, Tried to format the card in both note phones and computer, but it will not erase the data. Do you have any idea how i can erase and use this card in my new note 4? Please help me, hate to throw a 64gig card away. — Mr. Wilson

Troubleshooting: There’s only one thing I can think of that’s causing this problem–the microSD card is write-protected. You need to get rid of the write protection so you can format the card. Here’s a couple of ways on how you can fix this:

First Procedure

  • This is the easy procedure and you need the help of a tape here. Here’s how you do it…
  • Hold your card reader and put it on lock.
  1. Now, put a tape on the lock so that it won’t slide down when you inserted the microSD card.
  2. Insert the microSD card.
  3. Now, format it into FAT32 format.

Second Procedure

Now, this one’s a little complicated and you still need the help of a card adapter.

  1. Insert the card to the reader.
  2. Plug reader to a laptop computer.
  3. Click “Start” on the taskbar to open “Run” and type in “regedit”.
  4. Hit “HKEY_LOCAL_MACHINE” to expand “System”.
  5. Find “Current Control Set” in “System” list to click “Control”.
  6. Check whether there is a key named “Storage Device Policies” to change the digit in the “DWORD value” box into “0” and press “OK”.

Galaxy Note 4 Stock Calculator Talks and Won’t Stop

Problem: I was reading your trouble shooting guide hoping to see my problem with the calculator. Everytime I use it, it speaks. No way to turn it off, and check all my settings nothing is on that would allow it to talk. Any thoughts? Seems too there are other users that have this problem but don’t know how to fix it. — Anthony

Related Problem: Hi Harold. I have a very annoying issue with my phone. It’s about the calculator, it’s talking back. Unless I turn the volume all the way down, I can still hear it talking. Tried every setting I can think of but the calculator just won’t stop talking back. Help me please because it’s really embarrassing when you’re in a quiet room and your phone just starts shouting at you. How can I stop it from talking? — Gerard

Related Question: Not really a trouble with the note, but an issue with the preinstalled calculator. How do you stop the text to speech? I know i can turn the feature off for the phone – don’t want that. Or install another app- dont want yet another app installed. Just the main one to stop talking. Thanks. — Scott

Solution: I have heard of this problem before and I think it has already been resolved. But just for the information of everyone reading this post, here’s what you can do to stop the calculator lady from yapping:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Under ‘PERSONALIZATION’ tap Accessibility.
  4. Choose Vision.
  5. Turn TalkBack off.

In case the app still talks even after disabling TalkBack feature, follow this procedure:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Under ‘PERSONALIZATION’ tap Accessibility.
  4. Scroll down to ‘SERVICES’ section.
  5. Find and turn off Keeper FastFill.

Galaxy Note 4 Freezes

Problem: Hi Guys, I purchased a Galaxy Note 4 phone a few days ago. The phone is used, but seems to be in mint condition except for one issue. The phone freezes on the home screen, rebooted a few times, and even completely shut down. I have not activated it yet, or put a SIM card in it for use, so I was not sure if that could be an issue, although it doesn’t make sense why it would be. Additionally, I did a factory reset twice and even remove the battery and let it reboot that way as well. Every time it has come on no problem but constantly freezes. Is there something I could do to test the phone outside of what I have done? I thought about trying to delete all installed apps, but was not sure if that could cause a problem or not. Any help you could give me would be much appreciated. Thanks in advance for your blog it has been a huge help. Regards, Brian.

Troubleshooting: Hey Brian. I’m not really sure if you actually did factory reset twice because doing so will also delete all your apps. I’m sure though, the problem is not about not having a SIM card in there. If you are planning on uninstalling all your third-party apps, then I suggest you do the master reset instead. But before doing that, make sure you back up everything that you don’t want to lose and then follow these steps:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

I have a hunch that the freezes were caused by an app that may have gone rogue or was crashing all the time. Doing the steps above will not only get rid of the app that’s causing the problem but also gives your phone a fresh start.

Galaxy Note 4 Can’t Connect to Mobile Data Network

Problem: Dear, I am having a note 4 machine for past one month. Problem I am facing with this set is that it does not connect with mobile data whenever I move out of wifi zone, even while ‘mobile data’ is enabled. I have a 3G data plan, most of times it shows 2g connection but actually not connected, seldom get connected itself with 2/3g data network, I have to restart it many times, but it 90% times it didn’t worked. I am located at New Delhi, India and use IDEA CELLULAR services. Please advise solution. Thanks, Prateek.

Troubleshooting: Hey Prateek. First off, the ability of the phone to connect to 3G is dependent on the availability of 3G network in your area. If your phone was set to connect to 3G automatically, then it will keep looking for the signal and try to reconnect once it detects it.

Secondly, I want you to check your phone if it bears the correct APN (Access Point Name) settings. It just a bunch of characters your provider only understands but it is necessary to connect to the network. If you don’t know the correct APN for your phone, I suggest you call you provider and ask for it. You may also inquire of the availability of 3G signal in your area.

Lastly, if everything is fine network-wise, make sure your phone is set to automatically switch from WiFi to mobile data (vice versa) by following these steps:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Choose WiFi and tap the Menu icon.
  4. Tap Advanced.
  5. Tap Auto network switch and enable it.

Galaxy Note 4 Keeps Scanning for Networks

Problem: Good Morning. I’m hoping you can help me.. My Note 4 constantly scans for WiFi network. I turned off the scanning in setting but it continues to scan. when it does connect it is only for a short time. If I try and refresh is starts scanning all over again. I was told to forget all but one of my home wifi signals except one and that still doesn’t work.

When I’m at work I do not have this problem, so i had comcast come out and they said it was my devices. tab pro and note 4. My husband has apple products and he does not have a problem. I’m at my wits end. Any help would be greatly appreciated. — Virginia

Troubleshooting: Hi Virginia. I’m wondering if you’re using WiFi or mobile data at work because it seems like the phone keeps switching between those networks. Try disabling auto network switch, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Choose WiFi and tap the Menu icon.
  4. Tap Advanced.
  5. Tap Auto network switch and disable it.

If the problem still persists after that, try changing the settings of your router and use a channel that has less interference. Try to use WiFi Analyzer app, which can be downloaded from the Play Store, or in case you want to use your husbands device, install Network Analyzer from the Appstore so that you will have an idea which channel has less interference.

Galaxy Note 4 Won’t Download / Send Picture Messages

Problem: Hi droid guy. I just got my new Note 4 and everything is working fine except its capability to download and/or send MMS or picture messages. When I receive one, it won’t download the picture and when I try to send with an attached image, it fails. I have an HTC prior to this phone and it was working fine so I’m really confused what the problem is. Help me please. — Baxter

Related Problem: Hi, how come my Note 4 cannot receive or send a text message with attached picture? I already have gone through all possible settings but I can’t find one that would allow the phone to download picture messages. Funny thing is I called my provider and the rep didn’t know what the problem is. Can you help me? — Joshua

Troubleshooting: First off, picture messages or MMS use mobile data, text messages, however, use the typical cellular signal. That said, make sure mobile data is turned on or enabled in your device. If it’s already enabled but you still can’t send MMS, check the APN to see if it uses the standard settings provider by your carrier or service provider. If you don’t know the correct APN, call your provider and ask for it and at the same time inquire about the status of your account to see if it still can use data. So far, those are just the things you need to do to get this problem sorted out.

Galaxy Note 4 Refuses to Boot Up

Problem: Hello. My Samsung Galaxy Note 4 all of the sudden doesn’t want to boot to the Home screen. It get stuck after the Samsung logo. I really don’t know what happened to it but I’m sure it’s not caused by physical or water damage as I take care of it. I don’t know what to do or how to fix the problem so please help me. — Richard

Related Problem: Hi. I have the Galaxy Note 4 for almost a couple of months now that it’s the first time I encountered this problem–it won’t completely power on. The screen becomes blank or dark after the logo. I already tried rebooting it many times but the phone wasn’t fixed. Do you know what the problem is and how to fix it? — Jansen

Troubleshooting: Well, I don’t know the setup of your phone and why it won’t boot up completely. I’m not even sure what caused the problem. But I have a hunch it’s just a minor glitch basing on your description. The first thing I want you to do is soft reset it:

  1. Either the phone is on or off, pull the battery out.
  2. Without the battery in the compartment, press and hold the Power key for 1 minute.
  3. Replace the battery and secure it with the back cover.
  4. Turn the phone on.

If the phone still refuses to come back on after the soft reset, wipe the cache partition.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

That should do it.

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