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Galaxy Note 4 shuts off when using the camera app, fast charge not working, other issues

Hello Android folks! Welcome to another #GalaxyNote4 article in this site. This post answers 9 more issues that we received over the past few days but if you can’t find anything helpful, don’t forget to also visit our previously published posts. For those new to our site, kindly visit our main Galaxy Note 4 troubleshooting page by following this link.

For now, here are the specific topics that we cover for you:

  1. Verizon Galaxy Note 4 won’t send and receive MMS in MetroPCS network
  2. Galaxy Note 4 fast charge not working
  3. Water damaged Galaxy Note 4 overheating, reboots randomly | Galaxy Note 4 shuts off when using the camera app
  4. Galaxy Note 4 mobile data connection not working when roaming
  5. Galaxy Note 4 icons on the right hand side are not responding
  6. Galaxy Note 4 from Korea not charging and randomly reboots
  7. Galaxy Note 4 won’t charge
  8. Galaxy Note 4 refuses to charge unless it’s set down
  9. Cannot remove Message+ app from Vodafone Galaxy Note 4

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Verizon Galaxy Note 4 won’t send and receive MMS in MetroPCS network

Hello. I hope you are well. I purchased a refurbished unlocked Samsung Galaxy Note 4. It is branded for Verizon, but I am on the MetroPCS network. The phone seems to work well. I am able to make and receive calls. I am able to send and receive text messages. I am not able to send or receive pictures via messages. I can send them using Facebook messenger, but not via the built-in messaging app. I have attempted to update the APN information. I used these two setups: https://apn.gishan.net/settings/833_12_t-mobile_apn_settings_for_samsung_galaxy_note_4.php https://apn.gishan.net/settings/833_23_metropcs_apn_settings_for_samsung_galaxy_note_4.php I’m not sure what else to do. MetroPCS says they cannot help because it’s my own device and not one I purchased from them. Any help you can provide will be greatly appreciated. Thank you in advance. — Martha

Solution: Hi Martha. Software of Verizon phones are notoriously difficult to modify and we often encounter identical issues being raised here. Changing the APN settings simply won’t cut it and frankly, we are not aware of any way to modify a Verizon Note 4 to allow MMS sending and receiving when used in another network. This is one of the drawbacks of using a phone outside its intended network so we think you simply have to accept the fact that you’ll never be able to use it for MMS.

Problem #2: Galaxy Note 4 fast charge not working

Fast charge isn’t working. My fiance has the same phone and hers works so I know her cable and power thing is good. I’ve reset my phones cache, then backed up and factory reset. Same thing. It charges maybe 5% in an hour time if that. It does hold charge quite a while but takes nearly a day and then some to fully charge. It claims I’m connected via USB and I’m not. I’ve checked my charge port. Crystal clear. no debris I even sprayed electronic cleaner in it to be double sure. I can’t figure out what’s wrong with it. And yes, my fast charge is turned on, just doesn’t work as of 4 days ago. — Youknowit1092

Solution: Hi Youknowit1092. Doing the basic software troubleshooting like wiping the cache partition, factory reset as well the ocular inspection of the charging port are, well, basic steps. The general rule in this case is to do the basics and proceed with repair or replacement if they won’t change anything.

Fast charging feature both have software and hardware components and there’s no way to know for sure which of the two is preventing it from working properly. If you think you need to have this feature working, contact Samsung so you can have the phone checked or replaced.

Problem #3: Water damaged Galaxy Note 4 overheating, reboots randomly | Galaxy Note 4 shuts off when using the camera app

Hi I have a Samsung Note 4. There has been slight water damage over 6 months ago. I dried the phone immediately and the phone still worked. Recently, my phone has been overheating and shutting off. Now, when I try to use my camera the phone will shut off, as it will when I try opening apps or during a phone call. There are times when I am not using the phone and it will shut off and restart on its own. Today I got a message on my phone that said the following: Kernel panic! KRAIT INFO Panic caller: mdm_sybsys_powerup+0xf0/0x12c Panic Msg: CP BOOT UP FAIL NEED CP DUMP Thread: mdm_helper_prox:678   Pm8841_rev: 0x0 Wait… Done! UDC START Please help. I have also removed the battery and then put it back in. After doing all that, the problems persisted and the above message displayed just today. — Seema

Solution: Hi Seema. We don’t recognize the error message you mention so it’s best if you do the basic software troubleshooting first such as the cache partition wipe, safe mode, and factory reset. Each of these procedures will deal with different possible aspects of the problem but if nothing will change after doing all of them, you may very well have a damaged phone. Below are the steps on how to do each of them.

Wipe Cache Partition

The cache partition is a directory where Android save files used for apps to run smoother and faster. If you’ve noticed, apps usually load slower during the first time you run it since installation. But the next time you open it, it would be faster and even smoother. Of course, not everybody can notice that.

Wiping the cache partition is one way to get the phone out of Safe Mode or from being stuck on the logo during boot up. This procedure will all files stored in the cache partition, and how it’s done on the Note 4:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Boot Galaxy Note 4 in Safe Mode

Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem.

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Perform Master Reset

Master reset is very useful when the phone can’t boot in normally or stuck somewhere during boot up. The user will need to boot in recovery mode to be able to wipe the phone’s data partition and reset all settings to factory defaults.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #4: Galaxy Note 4 mobile data connection not working when roaming

My Note 4 works fine in home country but even with all the right settings it won’t connect to the Internet. I get voice and text but as soon as I try the browser it says I am offline. This is despite saying it’s registered on the network. Wifi works fine. My service provider has no answers. I carry two phones when travelling — an iPhone 6 and the Note 4, both with same service provider. The iPhone connects no problem. The top left hand corner of the phone shows the network but as soon as I key in the security code that network number becomes a G. This only occurs when roaming out of the country. Any ideas? — Geoff

Solution: Hi Geoff. This issue is best addressed by your carrier rather than by third party support teams like us. Roaming issues have a lot of carrier-specific aspects so only the technical support team from your carrier can fix the issue permanently. We think that your account or device may not be configured properly on their end so working with them is the only way to go. Roaming is more complicated than regular data connection because it involves another carrier in another country. Any problem in terms of account and technical configuration must be addressed first to see any difference. The bulk of the troubleshooting should be done in your carrier’s side. The most that  you can do on your end is to do a factory reset to make sure that there’s no third party app or services affecting the firmware. If you’ve already done that you must continue working with them to solve this issue.

Problem #5: Galaxy Note 4 icons on the right hand side are not responding

I have a Samsung Galaxy Note 4. In really good condition and looked after. One morning i was using it and everthing was fine. Then about an hour later, i started using it again and i found that it was not letting me touch the right icons etc. So i took the battery out and put it back in as i think that was strange. Everthing was working fine again then about 20 mins into using it it started to slow respond touch then it would go crazy and be touching on its own.

Right now i thought i will do a software reboot and wipe the phone as i think it could be due to virus or software problem. So I set the phone back and it worked fine for the rest of the day.

The next morning i got up and it started doing it straight away so I took the battery back out and tried again. And it works for like 5 mins then starts going crazy again. If u leave it alone for a bit then use it again, it’s fine for a little bit. Please can you help me because people are saying i need a new LCD screen but if that was the case how dose it work fine one minute then not. — Abby

Solution: Hi Abby. Like in all Android troubleshooting, you should follow only one rule here — if software solutions won’t fix it, then hardware must be to blame. That said, we say that you do the steps that we already outlined above.

The first thing that you want to do is wipe the cache partition, followed by a safe mode. As mentioned above, safe mode can help you identify the problem is it’s due to a third party app only. Third party apps are the apps you install that do not come pre-installed on the device and are not built by Google, Samsung, or your carrier. Keep in mind that not all apps are created with the same expertise, funding, and intent. Some may work exceptionally well with a lot of Android firmware versions and phone models while others may only be for a targeted set of devices and firmware versions. As an end user, we often do not bother to check whether an app that we install is compatible or not but we say you start doing it, especially that you’re having this problem. If you’re fond of installing apps without checking where they come from and whether or not they’re created by reputable developers, you should try booting the phone to safe mode. Once the phone is running in safe mode, observe it for a day and see if the screen continues to glitch. If it doesn’t, that’s proof that one of the apps is problematic.

Should the issue remains after wiping the cache and when the phone is running on safe mode, don’t hesitate to revert the phone’s software back to their defaults. If the problem is being caused by a software glitch that may have developed over time, factory reset should fix it. If nothing improves and the issue stays, there may be a screen problem so you want to have the phone repaired or replaced.

Problem #6: Galaxy Note 4 from Korea not charging and randomly reboots

Greetings. I bought my Samsung Note 4 from Korea. Ever since the phone arrived, I had problem with the charging system. The battery could not last for long. I could not use it for social media applications like Facebook, Whatsapp and all that because the phone will go off unannounced.

When the phone hit the ground, it goes off by itself and If you switch it off yourself, you cannot switch it back on. Whenever it goes off, you need to connect the charger to it before it can be switched on. I have it to my dealer, and he said it was the charging system. The charging system was replaced and it was worse. It could not be charged up to 100%. When it gets to 75% it start going down again even if the charger is connected.

The feedback I got from the Dealer was that since the Phone came from Korea, they need a charging system from Korea and that the new charging system which was bought was not from Korea hence the reason why the phone’s problem got worse. The old charging system was fixed back and I could not have my phone back even with the initial challenges I had with the phone. This time, you need a USB port to even start the phone if not, it will not work.

I sent the phone to a different dealer. he told me that if I change the board, the phone will work normal. I am not sure if I spend that money the phone will come back to normal. Currently the phone is off without power in the battery. What do you think is the problem and how do I resolve it. Is the replacement of the Board, the solution to the problem? — Samuel

Solution: Hi Samuel. There’s no way for us to know what the true cause of the problem is but we think it may be a battery issue. The initial release date of the Galaxy Note 4 was over 2 years ago so if your device was one of the first batches, there’s a chance that the battery may have simply lost significant capacity to hold a charge. There’s still a possibility that it may be a logic board problem but we say you try using a new battery first before you send the phone in for repair.

Also, make sure that you do the usual software troubleshooting for this case (wiping the cache partition, booting to safe mode, factory reset) including battery calibration. Here’s how to do it:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Problem #7: Galaxy Note 4 won’t charge

Dear Droid Guy. I am having problems with my son’s Note 4. It won’t charge and I have tried all possible combinations of button resets. I have also carried-out a hard reset with no luck. On 2 occasions I have got as far as the Android boot screen but this lasts only a couple of seconds before the handset switches off again. When switching on the handset, the green led appears and flashes once and the battery icon appears on the screen as normal. However, after that point the battery icon flashes on and off (not the battery charge level) and the red led flashes in sync. The handset will not charge. The flashing battery icon is not normal and I’ve yet to find YouTube videos to try that go beyond the button reset suggestions. Have you come across this before and have any suggestions I might try? Thank you. Kind Regards. — Trevor        

Solution: Hi Trevor. As what we told others above, Android troubleshooting is really simple. If you’ve already exhausted all software troubleshooting, bad hardware may be to blame. If the inside of the charging port looks normal (no debris or bent pin), there may be a logic board problem causing the issue. In some cases, a malfunctioning power IC is to blame. A thorough hardware diagnostics must be done to identify the problem. Our blog does not provide DIY (do-it-yourself) hardware troubleshooting and solutions because of the level of technical expertise tools required to do them so you want to send the phone in to Samsung instead. If the phone is already out of warranty at this time, bring it to an independent service center.

Problem #8: Galaxy Note 4 refuses to charge unless it’s set down

So I got my friends Galaxy Note 4 (in pretty rough condition, the back of the phone is scratched up, the screen is smashed, things like that) and for the first few months had little to no issues that couldn’t be solved with a hard or soft reset, but as of late the phone has been giving me troubles. It started off last night with the phone refusing to charge unless i set it down. (It ended up working in the morning) but then the phone earlier on today shut down at 4% battery. I’ve been using an Alcatel charger designed for a lousy old flip phone for the past month and its worked okay. I tried turning it on again but the screen where is says Samsung GALAXY Note 4 just flashes on and off.

I have tried removing the battery and holding down the power button for a long period of time (I’d say about 1-2 minutes) and putting it in again but to no avail. If I plug it in it shows the battery with the loading circle on it. I do not want to do a factory reset or my friend will get mad at me. What do I do? — Theheirofegg

Solution: Hi Theheirofegg. Factory reset is a necessary troubleshooting step in this case to ascertain if a software glitch is causing the issue. If you don’t want to do that, you can skip it temporarily by using another battery. Other troubleshooting steps that you can try includes wiping the cache partition and booting to safe mode. Refer to the suggestions we provide above.

You can also try to use another charger and charger to see if it will make any difference.

Problem #9: Cannot remove Message+ app from Vodafone Galaxy Note 4

Hi. I recently purchased a Vodaphone phone with Android 6.0. Not realizing that “Message plus” was the SMS app, I downloaded “Messaging” from the Play Store. Then it asked me if I wanted to use that as my default SMS programme. Well that was all fine but now I have a notification that won’t swipe away telling me to setup my message plus. Then to even further complicate things, i needed Facebook messenger otherwise it wouldn’t let me get Facebook messages on my phone. Then the problems really started as it refused to let me use Facebook Messenger without making that my default SMS messenger. So I thought OK, I’ll use that for the lot. Then I tried to delete the other 2 messenger apps and found I couldn’t. I tried all 3 ways on the internet of deleting apps in 6.0, but my 6.0 doesn’t function the way the instructions do. I thought the issues might be because I chose the simple home screen. So I changed it back to the standard, but still mine did not function the same. When I tap and hold on the home screen it only comes up with a “remove” option, to remove the shortcut. So I go into the app list and tap on the app, but it only has a “force stop” option on one and a “force stop” and “disable” function on the other. No “un-install” So I went to the play store, found message plus and clicked “un-install” but it is still in my phone asking me to set it up still!!! Help. How do I get rid of them? — Kirigeorge75

Solution: Hi Kirigeorge75. If you have a Vodafone device, Message+ app is most probably a pre-installed app, which means that it’s part of the software package when the phone left the factory. Carriers often modify vanilla Android  version from Google so they can add their own products to their devices. In other words, there’s no way to remove Message+ app from your phone unless you root it and/or use custom software. Keep in mind though that rooting or using unofficial firmware can compromise the security of your phone so do it at your own risk. If you want to root your phone, try to do some research first and use Google to look for a good guide that will help you do it. Our blog does not provide rooting or flashing guides so we suggest that you start your search by going to forums and websites such as XDA Developers forum or Sammobile.

 


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Galaxy Note 5 hotspot stopped working, can’t send and receive MMS, other issues

Hello Note 5 users! Welcome to our newest #GalaxyNote5. This article addresses 10 more issues so don’t forget to browse through the entire length to see if you can find anything helpful.

Below are the specific topics we cover in this material:

  1. Galaxy Note 5 keeps freezing | Whatsapp crashes when downloading video | Google Play Store won’t download apps or themes unless phone is rebooted
  2. Galaxy Note 5 apps keep crashing
  3. Galaxy Note 5 screen became less responsive, wallpapers are gone, notification font size became small after an update
  4. Verizon Galaxy Note 5 can’t send and receive MMS
  5. Galaxy Note 5 hotspot stopped working
  6. Galaxy Note 5 update changed messaging app, now showing “view more” button at the end of a long message
  7. Galaxy Note 5 won’t connect to mobile data after an update
  8. Galaxy Note 5 reboots randomly, drains battery fast
  9. Galaxy Note 5 makes high pitched sound when headset is inserted
  10. Galaxy Note 5 keeps unable to detect SIM card needs to restart”

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 keeps freezing | Whatsapp crashes when downloading video | Google Play Store won’t download apps or themes unless phone is rebooted

Hi…since my latest update on my Galaxy Note 5..my phone keep on hanging..i especially have problem with my Whatsapp app as when i download a video i cannot play it ….the moment i go to do that…my whatsapp stops…for forwarding messages also it is very slow.

Also i for downloading themes i have to first switch off my phone and then start it again and then only i can download any themes or apps from the Google Play Store. —  Tasneem

Solution: Hi Tasneem. For your Whatsapp issue, try to clear its cache and data first to see if that will help. Here’s how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If nothing changes after doing the steps above, this can mean that there’s an on-going software issue causing both Whatsapp and Google Play Store app to behave erratically. To fix the problem, you must do a master reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Galaxy Note 5 apps keep crashing

Hi. Most of my apps stop working when I try to get on them. Some, like my social media apps, only do it when I’m trying to send a message to someone, my actual message app does that too. But like my Google Play Store won’t even open neither will my google or chrome app. Also, when I open my email app it will show if I have a new email, but when I go to open it, it fails saying, “Gmail has stopped working,” then will give me the option to restart the app, and when I try to, it fails again. but the second time only give me the option to close the app.

My apps that always fail like Google, Chrome, or Play Store used to work and I’d only get the, “app has stopped working,” message occasionally. My phone is fairly new, I’ve had it for about 3 months and it’s been a problem since the beginning. I’ve used Samsung before so i thought it would just be a hiccup or if it continues to be a problem I Google for solutions.

I’ve tried going to apps and clearing their cache. I’ve tried uninstalling and reinstalling them, and I’ve tried unabling and reabling them (that worked 2 times though). If you can’t help I’ll probably have to go to the store.

By now, I’m tired of apps closing on me when I’m doing something, mainly when that something is important. So, if theres anything you can tell me that would solve my problem I would really appreciate it. — Mahima

Solution: Hi Mahima. If wiping the cache and data of each problematic app, that’s probably because the cause is not within them. The first external factor that you should consider is another problematic app that may be creating a conflict with the operating system. To check if that’s the case, boot the phone to safe mode and observe it for at least 24 hours. Here’s how to do that:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.
  7. Observe the phone for 24 hours.

If the phone and apps behave normally when in safe mode, you can bet one of the third party apps is problematic. To remove the problem, you should uninstall third party apps until everything is back to normal. This means you have to check how everything works after you remove an app from the system.

If nothing changes though and the issue continues even when the device is on safe mode, do a factory reset to remove possible software problems.

Problem #3: Galaxy Note 5 screen became less responsive, wallpapers are gone, notification font size became small after an update

After installing the latest update, I’ve had several issues.

 

  • I have to tap very hard and many times for my phone to respond. Sometimes it reverts back to the previous screen because it’s not responding to the tap.
  • Several of my purchased wallpaper features are gone.
  • Also, the font on my notifications screen is so tiny I need my glasses to read. I am not happy with the latest update. — Debbie

 

Solution: Hi Debbie. Android is constantly evolving so changes are inevitable when new updates are installed. Some users may embrace the new changes while others may not. Unfortunately, many carrier-provided smartphones don’t come with an option to decline system updates anymore, making installation of new updates almost mandatory. While this may be good from security perspective, this can also mean users being forced to live with the new changes even if they are unpleasant or problematic.

To fix post-update issues, there are three general steps that you must take:

  1. wiping of the cache partition
  2. Installation of app and system update and making sure that all apps are compatible, and
  3. factory reset

We provide the steps on how to wipe the cache partition and factory reset above so feel free to do them if you haven’t tried them yet.

We don’t know what specific wallpaper features you’re missing but if you can’t find them at this time under Settings app, the current Android version may have changed or removed them for good.

For your font size issue, everything display and font size-related issues can be fixed by changing some options under Settings>Display>Font. Try to play around with the font size you’re comfortable with by dragging the font size slider to the right or left.

Problem #4: Verizon Galaxy Note 5 can’t send and receive MMS

I have a Samsung Note 5 through Verizon. It just did some stupid upgrade, Nougat, maybe? Anyhow, I can no longer send or receive picture messages; it wiped out my dictionary, changed the font size and probably a bunch of other things I won’t like when I figure it out. Other than a factory reset, is there any way to get rid of it? I don’t want to lose game progress or Book catalogue.        — Annette

Solution: Hi Annette. If you downloaded the update by air as provided by your network, then you want to do the troubleshooting steps we suggest for Debbie above.

As far as getting rid of the new update is concerned, there’s nothing much that you can do. If you really want to go back to the previous Android version, you must manually install the update via Odin. Also known as flashing, manual installation can potentially brick your device if not done correctly so you want to do some research on how to do it before actually doing it. You can use Google to search for specific guides on how to do it on your phone.

If you don’t want to flash the previous version of Android and would like to stick to the current one, make sure to contact Verizon regarding your MMS issue. There may be firmware bug causing the problem and only their technical support team may be able to figure out a solution.

Problem #5: Galaxy Note 5 hotspot stopped working

Hotspot and tethering on Samsung Galaxy Note 5 not working. I tried connecting several devices. it picks up the signal, asks for password. I put it but it just shows obtaining IP address for a while then says no Internet connection. So I went to my carrier which is Three and they tried and concluded it was my phone. They advice me to do a factory reset which I did but the problem is still there. — Diana

Solution: Hi Diana. First of all, let’s be clear about one thing — Hotspot and tethering is often a value-added service on most networks. This means that the subscriber will have to pay extra to have it enabled. If you are 100% positive that your account with Three is permitted to have this service, then it’s possible that it’s a phone issue. However, if you are not sure whether or not hotspot service is allowed, talk to your carrier again and see if adding it to your current subscription will fix the problem.

If you were able to use your Note 5 as a hotspot before, try to insert your SIM card to another compatible phone and see if you can enable hotspot in that device. If it continues to fail, that’s an indication that you have an account issue.

On the other hand, if hotspot will work on the second device but not in your Note 5, you can bet there’s a problem with your phone. Since you’ve already tried a factory reset before contacting us, that means that there’s a hardware malfunction causing it. Like other networking functions of your phone, hotspot relies on a particular chip dedicated for it. If that chip is damaged for some reason, it can lead to what you are experiencing now.

If your phone is still under a Samsung warranty, send it in so the hardware can be checked, or the unit replaced.

Problem #6: Galaxy Note 5 update changed messaging app, now showing “view more” button at the end of a long message

Since the newest update, longer text messages are shortened and a “view more” button is added at the bottom of the message. I absolutely hate this feature and want it back to displaying the full message. I have searched and searched, but can’t find a solution anywhere. It’s not technically a problem with the phone or OS, but it’s a huge problem to me, as I get madder and madder each time I see it. Can you please help me? — Brandon

Solution: Hi Brandon. Like what we say to Debbie above, Android regularly receives updates that can sometimes result to problems or undesirable changes. Sadly, there’s virtually nothing an end user can do when it comes to design or coding changes like the one you’re having right now. There’s just no “revert” button that you can press to bring back the old behavior of an app or operating system. If you’re having an issue with a pre-installed messaging app from your carrier, you can raise your concern to them. We doubt there will be an immediate solution for it but at least you’ll be barking at the right tree.

As a possible workaround, you can also try using other messaging apps from the Play Store so you can see if they can provide you with what you want.

Problem #7: Galaxy Note 5 won’t connect to mobile data after an update

Hi. I have a Galaxy Note 5. A few days ago I pushed the restriction background data so that my mobile will use wifi alone. Yesterday I had a system update on my mobile and since then I don’t have mobile data, I can only use the wifi. I have tried searching for some different settings but couldn’t find anything that should be changed. Do you know what might make it work? Thanks. — Esther

Solution: Hi Esther. If disabling the Restrict Background Data option did not solve your problem, you should talk to your carrier for direct assistance. This is especially important if you are on a limited data plan.

If you want to do some device troubleshooting, you can do our suggested troubleshooting steps for Debbie above.

Problem #8: Galaxy Note 5 reboots randomly, drains battery fast

My Note 5 prompted me to update it like always. However I am not sure if the charger disconnected during that time or what may have happened but it turns on and off randomly. won’t stay charged unless it is plugged in and the battery drains rapidly.  I cannot keep it turned on long enough to accomplish as much as a text message. I’ve tried a few of the troubleshooting techniques from your site but they are not working. The screen says “Upgrading Android” (in the notification bar) but it doesn’t do anything. Please tell me if there’s anything I can do! Thank you. — Janaeclemmons13

Solution: Hi Janaeclemmons13. if your phone is currently installing an update, the best thing that you can do is wait until it’s done. Don’t interrupt it by unplugging it from the charger, or by turning it off intentionally.

If the device has been rebooting on its own though, the only troubleshooting step that you can do is to check if you can make it stable again by booting it to alternate modes. Only then can do you follow up troubleshooting.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if your Note 5 continues to boot randomly on its own and won’t even allow you to boot to other modes, there must be a hardware issue at hand. You should send it in for repair or replacement.

Problem #9: Galaxy Note 5 makes high pitched sound when headset is inserted

My Samsung Galaxy Note 5 plays very high pitched ringing and static in addition to whatever media I am listening to whenever I insert my headphones into it. it only occurs however when the phone screen is on and there is media playing. I have tried switching headphones repeatedly and I have turned off and on my phone but nothing seems to have worked. — Alaina

Solution: Hi Alaina. We don’t think this is a software issue but we still recommend that you start your troubleshooting with factory reset. If nothing changes after performing a full reset, you can assume that the headset port may be malfunctioning. In this case, you want to have the hardware checked so you can be advised if the phone can be repaired, or if a replacement is necessary.

Problem #10: Galaxy Note 5 keeps unable to detect SIM card needs to restart”

I am having a problem to have a new SIM card put in about once a month. It started prior to the last update. I took my phone in 4/23/17 to have another SIM card placed. The ATT agent said that my phone was probably failing. I do have insurance for a phone replacement but why is the phone failing? The message “unable to detect SIM card needs to restart” will just randomly pop up. Sometimes it happens continually. As soon as I restart it, the same message pops up again. It might do this 4 or 5 times in a row. Then after a period of not doing it, it will happen again. Under android version all it says is 7.0. — Sue

Solution: Hi Sue. We don’t have much information about your phone to give you an accurate idea why this error keeps showing up but if it has been accidentally dropped  or got wet before, there’s a chance that it may be due to hardware damage.

Like Alaina above, we say you try factory reset first to address possible software-level glitch that may have developed after some time. If that won’t work, proceed with phone replacement.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Straight Talk Galaxy S5 Problems and Questions on Android 5 Lollipop Update [Part 2]

Sprint Galaxy S5

We did receive a lot of emails from our readers who own Galaxy S5s and many were asking if their device will ever get the lollipop update. Samsung hasn’t finished rolling out updates in the U.S., so as of now, you can easily download Android 5 on your Samsung Galaxy S5 device. But for Straight Talk branded model, there seems to be no word if the update would ever gonna come.

I addressed 10 problems in this post and answered a few questions our readers sent us including the questions on the lollipop update. Read on to know more about it and discover solutions and/or troubleshooting guides that you may be able to use if ever you are going to encounter problems in the future.

You may visit our Samsung Galaxy S5 troubleshooting page find out if your concern has already been addressed before or send us an email at [email protected]. Please provide all necessary details and information so that we can accurately assess your concerns and provide you with appropriate solutions. Also, feel free to post your questions on our Facebook wall and/or Google+ page.

Straight Talk Galaxy S5 Lollipop Update Questions and Answers

Question 1: Hi Harold! I have been following your Galaxy S5 articles especially ones under Straight Talk. I was wondering when the lollipop update would arrive. My phone was bought from Walmart and since then, I never received any update. Thank you for doing all the hard work finding solutions, you guys are doing a great job! — Mayette

Question 2: Hello, do you guys know when I can download and install Lollipop on my Galaxy S5? It’s a Straight Talk model.

Question 3: When am I going to receive lollipop update on my Galaxy S5 ST model?

Answer: The Lollipop update already started rolling out in the U.S., although carriers seed them by phases to minimize server overloading. However, when it comes to Straight Talk, I don’t think the company will roll out the update any time soon. If you’ve stayed with it for more than 6 months, you may have noticed that there were no update notifications on your phone. It’s because ST don’t normally rule out update. You need Samsung’s help to update your phone, or try using Kies. There were reports from users who have successfully updated their ST branded Android phones. It’s worth a try. You may also want to call Straight Talk itself and ask about the update just to be sure.

Straight Talk Galaxy S5 Can’t Connect to WiFi

Problem: Good day guys, I have a Samsung Galaxy S5 and I received it 2 weeks ago from Straight Talk. During my first 2 weeks of using my S5 I don’t have any issues connecting to the internet. But just this week, my new phone could no longer connect to my home Wi-Fi. I checked the settings several times and tried over and over but my phone refused to connect. I don’t have any idea why this is happening. However, the issue causes delays in my business because I can’t check my emails. I’m not a tech-savvy person so I can’t figure it out what really the cause of the issue is. Please help me fix this problem. Thanks! – Ryan

Troubleshooting: You mentioned that the issue started just this week. But don’t you worry, it’s just a minor problem and you can easily fix it by simple troubleshooting. Try to follow these steps:

  1. Reboot your phone and also your router.
  2. Go to Settings, then WiFi and select “Forget” on your home network and wait until the device can detect it again.
  3. Now reconnect to your home network if you can.
  4. If still can’t, try another device or another mobile phone to connect to your home network.
  5. If only your Galaxy S5 could not connect to your home WiFi, then there’s something wrong with your mobile phone.
  6. Try connecting to the public network, and if it still can’t, then reboot the phone in Safe mode and do it again.
  7. After that, and your S5 still can’t connect, then backup your data and perform hard reset via recovery mode.

If hard reset didn’t fix the issue, you need to have the phone checked as it could be a hardware issue.

Galaxy S5 Stuck on Logo After Lollipop Update

Problem:  Hi guys, the issue started with my S5 after I updated it’s software. After a few days, I noticed that my phone goes slow and it won’t boot up anymore. The phone can power on but it stuck on Samsung logo. I tried several times turning it on and off but nothing works. Help guys!

Troubleshooting: Your issue seems like the update you did corrupted some data or cache in your phone that is why it cannot boot up completely. This is not a major issue and it can be fix by just wiping the cache partition. Here are the steps that you need to follow:

  1. Turn off your mobile phone.
  2. Press and hold the three buttons: Volume Up key, Home key and Power key.
  3. When the phone vibrates, release the Power key but continue pressing and holding the Volume Up key and Home key.
  4. When the Android System Recovery shows on the screen, release the Volume Up key and Home key.
  5. Press the volume down key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. When the wipe cache partition is complete ‘Reboot System Now’ is highlighted.
  8. Press the Power key restart your mobile phone.

In case the phone can’t still boot up completely after wiping the cache partition, or if it still has some performance issues, you really need to do full hard reset by rebooting in recovery mode again.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

ST Galaxy S5 Can’t Connect to Mobile Data

Problem: Good day guys, I have a Galaxy S5 for almost 6 months and i don’t have issues with my phone. But the problem started last week my mobile data was not working anymore. When i tried connecting to my home WiFi I can simply browse the web and check on my emails without any delay. I’m with straight talk and enrolled to their unlimited promo and i think there’s nothing wrong with my account. How can I fix it guys? — John

Answer: Hello John, your issue seems like there’s something wrong with your APN settings and we can consider that as one of the reasons why your mobile data is not working. However, i understand that after Straight Talk provisioned your account you can immediately make and receive calls and text messages as well. But somehow, there’s something wrong during the process and you need to consider that one as a major reason why you’re data is not working until now. So, the best thing that you need to do is to call your service provider and ask for the correct APN of your phone. After you can have the correct APN your mobile data will work.

There are information you can find on the internet about the APN settings for Android users under Straight Talk network but I suggest you call them and ask for it to make sure you get the correct one.

Galaxy S5 Messaging App Keeps Crashing

Question:  Hi, I’ve had a Galaxy S5 for almost a week now, for the past 3 days my default messaging app is not working. I tried checking my texting history but I wasn’t able to find any of it, and the only way that i can fix the issue is to restart my phone. I downloaded messenger and my phone is working great. But after a few hours the issue came back and I need to restart my phone several times to make it work. I wanted to know if the issue is minor. Thanks!

Answer: Hello, regarding your issue this is the first time that our team encountered issue like this. I’ve seen several cases of stock apps crashing especially after major updates. More often, clearing both the cache and the data will fix the issue, so that’s the first thing I want you to do. If the problem persists after that, there’s no other option but to reset the phone to its factory defaults and I suggest you do it through the recovery mode.

Samsung Galaxy Service Has Stopped

Question: Hello guys, I have a Galaxy S5 with straight talk and enrolled with their unlimited promo. But a couple of days ago i can’t access my Gallery. And when someone sends me a photo there’s a message that will pop-up on the phone screen “Unfortunately, Samsung Galaxy has stopped working.” When i tap the OK message underneath, my phone will work normally. Any suggestions on how to fix this issue? — Paul

Answer: Samsung Galaxy is not just any service or app. It’s a collective term for all Galaxy apps installed in your phone. If it crashes, there’s no way to tell which app caused it and you can’t just clear the cache and data of any apps.

To troubleshoot this, you need to have a good internet connection. Many of Samsung’s apps need internet connection to connect to their respective servers and pull information. If interrupted, those apps may crash and as a result, this error pops up.

If the problem persists even with a good internet connection and you don’t know which app caused it, then I suggest your reset the phone to factory settings. A factory reset will do but I suggest you follow the hard reset procedure as it is more effective than the former.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Notification Bar Messed Up After Lollipop Update

Problem: Hi droid guy, i have this Galaxy S5 for almost a month now. Last Monday, I updated it’s software but I noticed that the notification bar used to tell me if I have messages, emails, missed calls does not work. I certainly checked the setting of the device and reboot several times but the notification bar still not working. How can I fix it? — Ryan

Troubleshooting: It looks like the recent update, somehow, messed up some of the data and caches in your phone, which is, by the way, expected especially if it’s a major update, that is from Kitkat to Lollipop. More often, wiping the cache partition will fix the issue, if not, then you need to reset the phone.

  1. Turn Off your mobile phone.
  2. Press and hold three buttons at the same time: Volume Up key, Home key and Power key.
  3. When the phone vibrates, release the Power key but continue to press both keys the Home key and Volume Up key.
  4. When the Android System Recovery appears, release Home key and Volume Up key.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot System now is highlighted.
  8. Press the Power key to restart your mobile phone.

Galaxy S5 Can’t Send Picture Messages

Question:  Hi I’m a BYOP customer of Straight talk and my phone is working fine. However, just this week I noticed after I took a picture and try to send in one of my friends but my phone cannot send it. I asked some of my tech-savvy friends but they cannot fix the issue. I’m pretty sure that my plan has nothing to do on the issue because I enrolled in unlimited promo. I checked all the setting of my phone and restart several times but nothing seems to work. Help! — May

Answer: Hello May, you mentioned that you asked some of your tech-savvy friends about the issue but nothing seems to work. Well, when it comes on the issue of your phone it seems like there’s something wrong with the APN settings or the APN is incorrect. The best thing that can do on the issue is to call Straight talk customer service or you can got to their website. Here are the steps on how to go the phone’s APN settings:

  1. Go to Settings and tap more networks.
  2. Tap Mobile networks, then Access Point Names.
  3. Tap the plus (+) sign to create a new one.
  4. Now enter the APN that Straight talk gave you.
  5. After you’ve entered the correct APN, tap the Menu icon.
  6. Tap Save.
  7. Now tick the radio button next to the APN you just added to use it.

Note: Don’t forget to enable mobile data as it is required to be able to send/receive MMS or picture messages.

Text Messages Not In Chronological Order

Problem: Good day, I bought a Galaxy S5 last week. But after a couple of days I noticed that the messages that I received are not in order. Although I can send and receive text messages but the issue causes a delay every time I have a text message. I already hard reset my phone but nothing seems to work and by the way I’m with Straight Talk. How can I fix it?

Troubleshooting: Well, there’s nothing to worry about, it’s just a minor issue in which, you need to do something with the date and time. Just follow these steps and you’ll be fine.

  1. From the Home screen tap Apps icon.
  2. Launch Settings.
  3. Under ‘System section, tap Date and Time.
  4. Make sure Automatic Date and Time, and Automatic time zone are checked.

That’s it.

Question on WiFi Calling Feature on Galaxy S5

Problem: Hi guys, I’m with straight talk for a year now and I have a Galaxy S5. I don’t have issues with my phone. But I’m just curious if it’s possible that I can have WiFi Calling feature installed on my phone? Thanks — Mike

Answer: As far as I know, WiFi Calling feature will work only if you’re under the service of Sprint and T-Mobile. But since you’re with Straight Talk, no, you can’t enjoy such feature right now because the company doesn’t support it or it has never been installed. However, if you really want to have that kind of feature on your phone, then you can just simply root your phone and find custom ROM that offer that feature and install it. That’s the easiest way if you really want to have WiFi Calling feature on your Galaxy S5.

Galaxy S5 Crashes While Using Camera

Problem: Hi, I recently upgraded to the Samsung Galaxy S5 and sometimes when I take pictures, my phone immediately turns off right after the shutter noise (and doesn’t save/capture the picture). The phone does not ‘shut down’ just turns completely off and then won’t turn back on! The only way to turn it back on is to plug it in. I thought this was certainly a manufacturing defect, so I exchanged it for a brand new one, and it’s doing the same thing. It’s not with every picture but i’d guess every 20-30 or so? I’ve searched every key phrase i can muster up and I haven’t yet found any other users having this problem or tutorials on what to do.

Did i simply end up with 2 lemons? Should I exchange this phone as well? Your advice would be greatly appreciated. Thank you! Sincerely, Vanessa.

Troubleshooting: Hey Vanessa. Based on your description, I think there’s an app that’s causing this problem. Try finding an app that’s also using some or all of the features of the camera app. Being your search by going through each app your installed. If you’re using a third-party camera app, try to uninstall it to see if that affects the performance of the phone. If not, then backup your data and perform full hard reset.

After the reset, don’t install any app just yet. Instead, try to take some pictures to see if the camera will cause crashes. If so, then bring the phone to a technician to have it sorted out. If not, then proceed with app installation but be very observant of the app you install to know which one causes the problem.

Question On Galaxy S5 Battery

Question: Hi guys! Love what you do. Thank you.

Ok, I’m an idiot when it comes to tech stuff, and i just went from iPhone to Samsung Galaxy S5 and am totally freaking out. I just bought a 16GB micro SIM card thinking it was memory for my camera. I said I was an idiot didn’t I? lol So, would my Android have a use for it?

If so, I’ve read says you need to remove the battery to replace it. But when I called Tech support about another issue, they said that removing the battery would clear the phone and all my information would be lost.

So confused. Even now I’m having issues with typing this email! (can’t even figure how to cut and paste! Will look that up later.) Agggh!

Answer: I believe you’re talking about an SD card and not a SIM card because apparently, there is no such thing as a SIM card with 16GB capacity. But to answer your question, no, the phone will not reset if you removed the battery from the compartment. You can just pull the battery out and your data will remain intact.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.

 

Verizon Galaxy S5 Problems, Questions, Errors, Glitches and Free Support

Verizons-Galaxy-S5-Problems

Dear readers, welcome to the first part of our Verizon Galaxy S5 problems troubleshooter series. We’ve already started publishing support articles for the S5 and as of this writing, we already have 11 parts posted on our site, which means that more than a hundred problems have already been addressed. You can find them in our Galaxy S5 Troubleshooting page.

This post, however, is for Verizon subscribers who emailed us. The company has its own technical support team to answer your questions and fix your problems. We don’t intend to replace what the company offers to its subscribers, rather we want to complement the support they’re already providing. Feel free to contact us at [email protected] but provide all necessary details about your problem. You may also post your concerns on our Facebook wall and/or Google+ page.

The following are problems I addressed in this post. Click on a link to jump to a specific issue:

  1. Verizon Galaxy S5 Lacks Camera Modes
  2. How To Access The Task Manager On Verizon Galaxy S5
  3. Verizon Galaxy S5 Can’t Connect To Mobile Data
  4. How To Capture Slow Motion Videos On Verizon Galaxy S5
  5. Verizon Galaxy S3 Can’t Detect New SD Card
  6. Monitor And Limit Data Usage On Verizon Galaxy S5
  7. How To Make Touchscreen Function Even With Gloves
  8. Verizon Galaxy S5 Has Rattling Sound When Shaken
  9. Verizon Galaxy S5 Charges Slow, Gets Hot Fast
  10. Verizon Galaxy S5 Screen Turns On and Off By Itself

——————–

Verizon Galaxy S5 Lacks Camera Modes

Problem: Hi Harold, I’ve been following your columns at The Droid Guy. I just got my new Galaxy S5, which is carried by Verizon Wireless. My problem isn’t about my service nor the performance of phone. Actually, it’s minor enough that I’m hesitant to contact you about it but here I am. Just the other day, I used my friend’s S5 to take photos and there was a mode that said Shot & sound. When I try to take photo today with my unit, I didn’t see that mode. I’m not really a techie person so I’m afraid that I might mess up the settings when I tap on options I don’t know about. Can you guide me how to get that mode, please? — Jenny

Tutorial: Hi Jenny. Not all modes are present in your phone’s current setup but don’t worry, Samsung made it easy for users to download more camera modes. I outlined a simple tutorial for you to follow:

  1. From the Home screen, tap the Apps icon.
  2. Launch the Camera app, then touch Mode.
  3. Swipe to left across the modes to find Download.
  4. Touch Download.
  5. Touch Sound & shot or any mode you want to download.
  6. Tap the Free button.
  7. Read the app permission information then hit the Accept and download button.

That’s it! Sound & shot and other modes you download will now appear when you launch the Camera app.

How To Access The Task Manager On Verizon Galaxy S5

Problem: Hi droid guy! Seriously, your team is doing us great favor. Continue what you’ve started guys, your site is one of the most helpful websites on the internet. By the way, my name is Jane and my son gave me a Galaxy S5 phone that gets service from Verizon towers. Yesterday, the phone became almost unresponsive so I called my son using my old flip phone and he said to open the task manager and close all active apps. How do I do that? How can I access the task manager? Please guide me. Thanks a lot!

Guide: Hi Jane. We’re glad you contacted us about it. What your son wanted you to do is minimize the load of your phone’s processor by closing active applications. While you can force close each app through the Application Manager, the Task Manager can do that in one click. Aside from that, you can quickly manage your phone’s memory, free up system resources, and see the current amount of free space available in your phone. Here’s how you access the task manager:

  1. Go back to the Home screen and touch the Recent key (left of the Home key) to access the Recent Applications screen.
  2. You will be shown a list of apps that you recently used. Look at the bottom-right of the screen to find Task manager.
  3. Touch the Task manager link.
  4. You are now seeing the Active applications screen with list of apps that are currently running.
  5. You may touch the End button next to the app you want to close, or you can simply tap the End all button at the bottom of the screen to force close all apps you see in that screen.
  6. To give the phone a fresh start, reboot it.

Your phone should be working properly now.

Verizon Galaxy S5 Can’t Connect To Mobile Data

Problem: Hey guys. My name is Roger and I’m currently bugged by a problem with my Galaxy S5. To give you a background, the phone is Verizon model but I ported my number from Verizon Wireless to Straight Talk. I purchased unlimited card via Walmart and during the first two weeks use everything was smooth. YouTube videos play without buffering and the same goes when I stream live FM radio. The remaining two weeks of my monthly plan are all crappy; videos buffer and more often can’t finish playing and radio stutters and sometimes can’t stream. I called Straight Talk and have the rep help me figure out if the APN in my is correct, it is. He checked my account and he said everything is unlimited. Long story short, the rep couldn’t fix my problem after a lot of troubleshooting steps, so he asked me to reset my phone. But before I do that, I want to ask you guys if you have some idea what the problem is. Help me figure it out, please.

Suggestion: Hey Roger. It’s ironic that the rep himself doesn’t know what the problem is. Obviously, your case cannot be a “slow browsing” issue, it’s also not a “no connectivity” problem nor “intermittent connectivity.” Actually, the problem isn’t with your phone or your account, it’s with Straight Talk’s fair use policy. In other words, your account (just like any others) is capped. Yes, you subscribed for unlimited plan and data usage but and that’s what you actually get but you don’t know that when you used up a certain amount of data, your service provider will throttle down the speed of your internet connect. That is the reason why you can still connect to the internet but way too slow than what you were actually getting during the first two weeks of the billing cycle.

Roger, there’s nothing we can do that would make your connection faster. So for now, wait until your current billing cycle ends. I’m sure that when the new one begins, you will regain your usual internet connection speed. This time, though, minimize the streaming of videos. Streaming FM radio, however, is fine because compressed audio is way smaller than videos. It would also help if you inquired about the account cap so that you will know if your connection is about to be throttled down.

How To Capture Slow Motion Videos On Verizon Galaxy S5

Problem: Hello droid guys. I have a question about my new Samsung Galaxy S5. How do I capture slow motion videos? My nephew showed me a video clip wherein people are moving in slow motion and when I asked how it was done, he said the S5 has a feature that allow users to capture slow motion clips. By the way, if it matters, I got my phone from Verizon under contract. It’s pretty new, about a couple of weeks old, and thus it doesn’t have much apps installed on it. I would be forever grateful if you guys can show me how to take slow-mo videos. Thanks in advance. — Kristina

Solution: Hi Kristina. Yes, the Galaxy S5 has a feature or shall I say a Camera mode that allows you do capture videos in slow motion. However, you need to download it from Samsung App Store but don’t worry, the entire process is very easy. Just follow the steps below and you’ll be fine:

  1. From the Home screen, tap the Apps icon.
  2. Launch the Camera app, then touch Mode.
  3. Swipe to left across the modes to find Download.
  4. Touch Download.
  5. Touch Sequence shot or any mode you want to download.
  6. Tap the Free button.
  7. Read the app permission information then hit the Accept and download button.

Verizon Galaxy S3 Can’t Detect New SD Card

Problem: Hello Harold. I just upgraded to Galaxy S5, I’m with VZW. I bought a new microSD card and the store attendant told me it’s ready to use and it’s just plug and play. So, I mounted SD card but the phone couldn’t detect it. My old SD card, 8GB, which still has my files in it can be detected so I’m sure it’s not the phone that has a problem but the new card. Can you help me figure out how to let my phone detect it?

I did call Verizon tech support and the rep, too, didn’t know how to fix it. We tried a lot of things including master reset but the phone still refuses to detect the card. At the end, he said the SD card might be defective or not compatible with my phone.

I tried plugging the microSD card to the reader and let my laptop read it and it can. I even tried to save a couple of movies in it to know if it hold files and it can. A friend of mine said it may be write-protected so I made sure it’s not… besides, I was able to save movies in it.

I’m really confused what the problem is. Is it possible that it’s a compatibility issue between the new card and my phone? Help me out, please. — Carla

Solution: Hi Carla. To answer your last question, yes, it’s possible that it’s a compatibility issue between your phone and new microSD card, however, it’s a very slim chance. I think it’s just the format that’s the problem here. Well, of course, that is based on your description; the new microSD card can be detected by your laptop, it’s not write-protected and the phone can read your old microSD card.

The easiest way to solve this problem is to reformat your new microSD card using FAT32 format. To do that follow these simple steps:

  1. Plug your microSD card to a card reader.
  2. Insert your card reader to your laptop and wait until it can detect it.
  3. Right-click on the SD card icon.
  4. Choose Format.
  5. Set File type to FAT32.

Monitor And Limit Data Usage On Verizon Galaxy S5

Problem: Last month, I paid twice the amount I pay every billing cycle. I found out that my 8-year old daughter, aside from gaming with my phone, streamed a lot of videos so my data usage was doubled, if not tripled. The point is, she always uses my phone every time I come home and as a parent you can’t just say no to those little things that can make a child happy. However, to avoid overspending on bills, I want to constantly monitor and if possible limit the data usage of phone. Can you guide me how to do that? I’m a clerk and I use my phone for text, calls, emails and Facebook, so I’m not really a tech person. If you would be so kind to show me how, I would be very grateful. Thanks in advance. — Pamela

Solution: Hi Pamela. Yes, you can monitor and manage data usage in your Galaxy S5. Just follow the simple procedure I outlined below:

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings and touch Data usage. From this screen, you can tell immediately how much data you’ve already used up for a specific period of time.
  3. To limit data usage, touch and drag the red anchor on the right side of the graph. Data is measured in megabytes (MB).
  4. If you want to disable mobile data when the limit is reached, tick the checkbox next to Limit mobile data usage.
  5. You can also set a warning so that you’ll be notified if data usage reached certain amount. Just touch and drag the orange anchor to desired amount of data.
  6. Tick the checkbox next to Alert me about data usage to be notified.

That’s pretty much it as far as monitoring and managing of data usage are concerned.

How To Make Touchscreen Function Even With Gloves

Question: Hi. Yesterday, my brother was using his Galaxy S5 even with gloves on. I tried putting on a glove and touch my phone’s screen, it won’t respond. How can make it respond to touch commands even with gloved hands? I have a Galaxy S5 carried by Verizon Wireless.

Related Question: Hi guys. There was a time when the screen of my Galaxy S5 responds to my touches even if I had my gloves on. Now, it won’t respond whatever I do. Is there a setting for that or is something wrong with my phone? It’s barely four months old. Thanks.

Solution: Yes, there is a setting for that. All Samsung’s high-end device has a feature that allows users to adjust the sensitivity of the screen. That’s what you need to make the phone respond to your touch even with gloves on. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Launch the Settings app.
  3. Touch Display.
  4. Tick the checkbox next to Increase touch sensitivity to turn the feature on.

That’s it! You can adjust the sensitivity of the touchscreen.

Verizon Galaxy S5 Has Rattling Sound When Shaken

Question: I think something is loose inside my phone. It is a Samsung Galaxy S5 under contract with Verizon. I noticed one day when I put the phone near my ear to take a call that there’s a rattling sound. So, I tried shaking it slightly and it confirmed there really is a rattling sound. I’m so worried since this is a new phone and I’m pretty sure it didn’t even once because I take care of it. Do I need to have the phone checked by Verizon tech. Will it void my warranty? I’m really confused right now and I don’t know what to do. Help me please. — Jessica

Answer: Hi Jessica, before you become even more panicky, I want to let you know that the rattling sound inside your new phone doesn’t mean some components are loose. It’s actually the camera lens shutter that’s moving inside the barrel when you shake your phone. The Galaxy S5 supports a high speed shutter function that helps the camera to automatically focus on the subject. It will not break even if you shake your phone vigorously and you will not hear that sound if the camera is on because it’s actively focusing. So, don’t worry about it because it’s normal.

Verizon Galaxy S5 Charges Slow, Gets Hot Fast

Problem: Hi Droid guy, my Galaxy S5 is about half a year old already and the first five months of use was smooth. Then, it started to deteriorate and the phone is now slower than before. But worries me is the fact that it charges very slowly, say 10% after 2 hours of charging. Before, the battery was almost full after 2 hours of charging so it’s obvious something is wrong. Another thing is that the phone also heats up pretty bad and fast. Just a few minutes of use and it’s almost untouchable due to heat. What can I do to bring the phone back to its original performance? — Jason

Troubleshooting: Samsung Galaxy S5 is a powerful device. It’s normal that it will heat up if used for hours without rest. Your case, however, is different because aside from the phone getting hot, it also charges very slow. But let’s try to look at it from a different perspective; it’s draining it’s battery faster and during the process, the phone heats up abnormally. What causes these issues? Apps.

That said, let’s cut the problem in half by determining whether it’s the third-party apps that cause these issues or pre-installed ones. You can do that by booting the phone in safe mode, where all third-party apps are temporarily disabled. While in safe mode, closely observe the phone if it still heats up and try to charge it to see if it can now push current into the battery quicker. Your third-party apps would be the cause if the phone charges fine and wouldn’t heat up in safe mode. Otherwise, try to check if the phone suffered liquid damage by inspecting the LDI (liquid damage indicator) on the battery. If the sticker is still white, then it isn’t liquid that’s causing this but the firmware and/or pre-installed apps–factory reset is necessary to fix this issue. However, if the sticker turned red or purple, give the phone time to dry up…place it is a bowl of rice for 24 hours.

Verizon Galaxy S5 Screen Turns On and Off By Itself

Problem: Hi team, whenever I left my phone to sit idle, it’s screen automatically turns on then after a few seconds turns off. It does this all the time and the worse thing is it drains the battery quicker than before. Called Verizon twice already but all I got were suggestions to do master reset, which I’m hesitant to do considering the number of important documents, pictures and videos in it. You guys are my last hope before I follow what the reps told me. So, if you have any idea how to fix this problem, let me know as soon as possible. — Justin

Solution: Justin, it looks like there are some wakelocks in your phone. These things are often attached to apps that come from developers that want to gather information. Factory reset may be able to solve this issue but since you don’t want that, and I totally understand why, I suggest you download Wakelock Detector from the Play Store. Don’t worry, the app is free and developed by reputable XDA developers. After the installation, you will be able to tell what things are causing the screen to light up. Of course, if this app can’t fix the problem, it’s time you backed up your data and perform factory reset to give the phone a fresh start.

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