Archives for

can’t connect to internet

Mobile data not working on Samsung Galaxy S6 & other internet problems

We received several emails from owners of the Samsung Galaxy S6 (#Samsung #GalaxyS6) complaining about not being able to get on the #internet using mobile data. There are several reasons why it doesn’t work but the most common of all is the incorrect APN settings. Unlike Wi-Fi, mobile data is a bit more complicated. Aside from the fact that it needs to be enabled to work, the APN settings should also conform with the service providers settings so that the device can connect to the network and get service.

Galaxy-S6-mobile-data-problems

In this post, I included some of the problems we received. Read on to learn more how to deal with them. For those who are looking for a solution to a different problem, skim through our S6 troubleshooting page to see if your concern has already been addressed before, you may then use the solutions we suggested. If they won’t work or if you can’t find issues that are related to yours, then fill up this questionnaire to contact us.

Galaxy S6 can’t get mobile data while roaming

Problem: Issue since bought phone in April.  While roaming in a remote area, unable to get mobile data, i.e. email, Weather channel app data, radar data, etc on Samsun S6.  When in this exact area, my previous phone iphone 4s worked fine.  Tried everything – hours on call to Customer Service, hours in store with Sprint.  When friend came with Samsung S5 to same area, same space, he received mobile data, I did not – still.  Have tried, Automatic, CDMA/LTE, CDMA, updating profile, etc…  Last time Sprint techs at store said it was because the S6 doesn’t have a strong (2 wire) antenna like the S5 does.  They maybe willing to swap out my phones. Please let me know your thoughts, ideas, suggestions.

Suggestion: Regardless of the technicalities, a brand new phone should be able to pick up good signal in an area where there is good coverage. I understand if the representative cited something that you really couldn’t confirm but the point is if other phones could get good coverage in that same exact area, your device should be able to get the same but it didn’t so there’s must be some issues. I think you just have the phone swapped out. If there really is an issue with the phone’s capability to detect signals, then there’s not much we can do about it. Only Samsung is capable of doing something to remedy it. That said, I think you should report the problem if the second phone couldn’t get good signal as well.

Can’t close Internet tabs on Galaxy S6

Problem: I cannot close my internet tabs.  I get a message stating that I’ve opened more than 50 tabs and need to close them. But I cannot find the tab icon. How do I close them.

Related Problem: Internet explorer says I have reached 50 tabs to close some out, but I dont have a tabs button at the bottom of the screen to do it.

Related Problem: Hi there i was wondering if you could help. I have Samsung S6 I use my phone for pretty much everything however I find this phone for using internet to be a nightmare. I keep getting a message on my screen when i try to click on links on websites it tells me to close tabs as maximum number has reached (50). In most cases i have no where near 50 tabs open I close all tabs as instructed and still comes up the same even when i have only one tab this drives me crazy i upgraded from iphone 5 and i find the s6 to ve very frustrating  

Solution: If your phone says you have more than 50 tabs open, then you probably have. No worries, you can close them all at once.

  1. Just open the Internet app.
  2. At the lower-right corner you can see the indicator telling you how many tabs are open. Tap on that.
  3. Tap More on the upper-right corner.
  4. Tap Close all.

That’s pretty much it!

Mobile data not working on Galaxy S6

Problem: Hi all! My problem is with data connectivity. The device shows full bars 4g lte but apps that require data connection to work  (Spotify, Gmail, Facebook, etc) do not work due to data connection not being available. Any thoughts?

Troubleshooting: Here’s my suggestion:

  1. First of all, reboot your phone to refresh its memory and then try again.
  2. Toggle mobile data switch on and off. There are times when the service that handles wireless functions freezes and toggling the switch may fix it.
  3. If the first two steps didn’t work, then it’s time you called your service provider, ask for the correct APN and have the representative walk you through in making sure your phone is properly set to connect to its network.

Restore missing mobile data icon in quick settings

Problem: I recently upgraded to android 5.0.2 and the shortcut for mobile data the one with the double arrows, disappeared completely and now I have to go into settings to turn on mobile data. I am wondering what has happened to the mobile data shortcut.

Solution: We don’t know for sure if Samsung intended to take away some shortcuts from quick settings but you’re not the first to report such a problem. But based on the company’s response to reports, it seems like this problem is a glitch in the system. To restore the missing mobile data switch, download the app called QuickPanel Restore from Galaxy Apps store. It will restore all icons that went missing after an update.

Internet app closes on the Galaxy S6

Problem: Whenever I am on my web browser, it would just close the whole page and back to my home screen. I would go back, and the page that I opened would be gone. Can you guys figure it out why it does that? Thank you.

Troubleshooting: The internet app crashes when it happens, you’re not just greeted by an error message. Just clear the cache and the data of the app and it will be fixed.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Internet.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Mobile data not working after a minor firmware update

Problem: Hi, i have recently updated my android software and after the update i cannot use my mobile data even if its on. In the settings it says that mobile data is on but on the notification panel there isn’t the sign ‘4G+’. This means that i cant use my mobile data. Please help!! Much appreciated!

Related Problem: I purchased a brand new S6 but I will not connect via mobile data only wifi.

Related Problem: I can not connect to social media or internet UNLESS I am connected through wifi. No data connection allows me to use them. Even though my phone says it’s it’s full bars of LTE. I need to know how to fix this please

Troubleshooting: I bet the phone wasn’t originally purchased from your provider (BYOD) so after an update, the APN setting was reset. Just call your provider’s tech support hotline, ask for the correct APN for your phone and have the rep walk you through in setting it up.

Galaxy S6 Wi-Fi connection drops in and out

Problem: My wifi is dropping in and out as well. I have a wifi analyzer that show differently. You mentioned deleting the system cache as a possible solution to this issue. No where can I find specific instructions to perform this action to see if I have done what you speak of. Thanks. — Chuck

Troubleshooting: Hey Chuck. Before you actually wipe the system caches, try switching off mobile data or disable the Smart Network Switch feature:

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Smart network switch.”

If that wouldn’t work, then proceed with the wiping of the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Unable to connect to internet without using mobile data

Problem: I am only able to get internet access from home, I am not able to connect to internet at work etc.  I have to use DATA to access so frustrating.  There has be a way to access without using DATA.

Answer: Yeah, there is. Use Wi-Fi. Of course, you need to have your own Wi-Fi network at home to be able to do so. If your company does have Wi-Fi, then ask the tech guys if employees are allowed to use it and if so, you can acquire the passphrase and/or SSID from them, too.

‘Setup could not finish. Authentication failed’ error

Problem: Kindly assist to set up my e-mail. I have followed the instructions as you instruct but it shows ‘Setup could not finish. Authentication failed.’ My login details are correct. Please assist.

Suggestion: We are always willing to assist our readers however, we can’t do so if there isn’t enough information. In your case, we don’t know if you were just trying to setup your email using the free email services like Gmail, Yahoo mail, etc. or your company’s domain or address. You might have entered the correct username and password but the server settings may be incorrect.

In case you were using any of the free email services, try to use the official email client. For example, if you were trying to setup Gmail on your phone, download and install the official Gmail app so you don’t have to enter server settings. The same thing for Yahoo mail and other email services.

But the thing is even if you were trying to use the stock Email app on your phone using a free email service, the device itself will automatically search and setup correct server settings and all you got to do is enter the correct username, password and other information. So, I think you were trying to setup a custom email and since we don’t know what it is, we suggest you contact your company’s tech support.

Laptop can’t detect nor recognize Galaxy S6

Problem: I upgraded my laptop from Windows 7 would windows 10 over a month ago. I was using iPhone then and it was detected fine by the PC. I got S6 last Saturday and when connected to the PC with eh USB cable the phone is not detected. I’ve also installed smart switch which doesn’t recognise the phone either. Also, the phone says that it is connected as a media device and does get  hanged when connected. I also connected my phone with the same cable to a windows 7 laptop and it was detected right away. Please help me resolve the issue.

Troubleshooting: It looks like it’s not an issue with your phone but with your laptop. Have you tried plugging the cable to a different USB port? Besides, you said that your laptop recognized your phone as a “media device” but hangs, so I would suggest you troubleshoot your computer and not your phone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix your Samsung Galaxy A7 (2017) that can no longer connect to Wi-Fi hotspot [Troubleshooting Guide]

Internet connectivity issues are among the most common problems we’ve received from our readers ever since we started providing support to select devices. But recently, we started receiving complaints from owners of the Samsung Galaxy A7 because according to some our readers, there units can no longer connect to the Wi-Fi hotspot they used to connect. We don’t know why this is happening but we know there were a few forced update for the device but all of them are actually minor. Those updates may have something to do with this problem so we also have to take them into consideration.

In this post, I will walk you through in troubleshooting your Galaxy A7 that has issues connecting to Wi-Fi hotspots. We will take every possibility and rule them out one by one until we can easily determine what the problem is, what causes it and what needs to be done to fix it. This isn’t the first time we tackle this problem, in fact, we’ve already published a lot of articles that tackle this topic. We know this problem can be fixed but it all depends on the gravity of the problem. If you’re one of the owners of this phone and are currently bugged by a similar issue, then continue reading below as this post may be able to help you.

But before we actually jump to our troubleshooting, if you have other issues with your device, then try to visit our Galaxy A7 troubleshooting page for we have already addressed the most commonly reported issues with this device. Try to find issues that are similar with yours and use the solutions and workarounds we suggested. If they don’t work for you or if you need more help, then feel free to contact us by filling up our Android issues questionnaire. Just give us the information we need and we’ll help you solve your problem.

How to troubleshoot your Galaxy A7 that can no longer connect via Wi-Fi

Problem: My phone is a Galaxy A7 that I bought in January. There have been quite a few updates but nothing big actually. Recently, there was also an update and that’s when this problem started. My phone can no longer connect to a Wi-Fi network after the update and I really don’t have a clue why it’s doing this. I don’t think it has something to do with the settings since I don’t tinker my phone around. I’m afraid I can mess my phone up and have issues while using it. Can you guys help me out with this please? Thanks.

Troubleshooting: We just have to see if this problem is minor and can be fixed by basic troubleshooting because if it’s a issue with the hardware, then there’s only so much we can do about it. Here are the things you should do about this problem…

Step 1: Try connecting your phone to Wi-Fi network while in safe mode

First off, we have to know if this problem is caused by one or some of the third-party apps you installed on your phone. You have to bring the phone to boot up in Safe mode to temporarily disable all third-party elements and then try to connect it to a Wi-Fi hotspot that you used to connect.

To run your phone in safe mode, here’s what you need to do…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

Now that your phone is already in safe mode, try to connect to see if the problem is fixed because if not, then you have to move on to the next step. However, if you can connect to the internet via Wi-Fi while in this mode, then there might be an app that’s causing the problem. You  have to find that app and reset it first, if it’s not enough, then you have to uninstall it.

How to reset third-party applications on your Galaxy A7

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear data and then tap OK.
  6. Tap Clear cache.

How to uninstall applications from your Galaxy A7

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 2: Reset all Network settings

By doing this, you’re actually deleting all your network preferences and this brings the phone to its default settings. The following changes will then occur the moment you reset the network…

  • Stored Wi-Fi networks will be deleted.
  • Paired Bluetooth devices will be deleted.
  • Background data sync settings will be turned on.
  • Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
  • Network selection mode will be set to automatic.

The following device connections status will default to when the device was being powered on for the first time.

  • Airplane mode: OFF
  • Bluetooth: OFF
  • Data roaming: OFF
  • Mobile hotspot: OFF
  • VPN: OFF
  • Mobile data: ON
  • Wi-Fi: OFF

To reset network settings, follow these steps…

  1. From the Home screen, tap the Apps tray.
  2. Tap General Management > Reset > Reset network settings.
  3. Tap Reset settings.
  4. If you have set up a PIN, enter it.
  5. Tap Reset settings. Once complete a confirmation window will appear.

This procedure can potentially fix the problem but if it remains after doing this, then you have no other choice but to go after the firmware.

Step 3: Delete all the system caches as some of them may have been corrupted

System caches get corrupted all the time and more often they automatically become obsolete when a new firmware is installed on your phone. You’ve already done a couple of procedures that aren’t directed at the firmware to no avail so it’s time to see if this problem gets fixed by this…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”.
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

After this and the phone is still not capable of connecting to a Wi-Fi network, it’s time to reset it.

Step 4: Backup all your files and data and reset your phone

This is your last resort and you have to do this even if there’s no guarantee the problem will be fixed. It’s because after this and the phone is still not capable of connecting to a Wi-Fi network, you will have to bring it to the shop and let the tech check it for you. To protect your privacy, you have to reset your phone so that all your personal information will be wiped out. But then again if the problem is caused by a minor firmware issue, then this procedure will take care of it.

There’s a catch though. All your personal files and data that are stored in your phone’s internal storage will be deleted so make sure you make a backup before you actually reset the phone. After the backup, I suggest you also disable the Factory Reset Protection so you won’t be locked out of your device after reset especially if you don’t know your Google ID and password. The steps on how to do this as well as how to reset your phone can be found below.

How to disable Factory Reset Protection on Galaxy A7

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to reset your Galaxy A7

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

You can also reset your phone from the Settings menu…

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

If the problem continues after doing all these procedures, then seek further assistance from a tech.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S6 Edge that can’t connect via mobile data & other internet connectivity issues

The Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) has two primary ways to connect to the internet; via mobile data or through a Wi-Fi network. The speed of the connection totally depends on how good the services offered by your internet service provider or carrier.

S6-Edge-Internet-Problems

In this post, I tackled some of the most common connectivity issues reported by S6 Edge owners. Continue reading to know how to fix or troubleshoot them. Here’s the list of the issues…

  1. Galaxy S6 Edge can’t connect to the internet using mobile data
  2. S6 Edge not getting good service at a certain location
  3. Galaxy S6 Edge can’t be detected by computer
  4. Galaxy S6 Edge has issues filling out forms online
  5. Galaxy S6 Edge has issues while using the Viber app

In case you need help with other problems, don’t hesitate to contact us by filling up this form. Just make sure you include all necessary details about the problem so that it will be easier for us to help you. You may also browse through our troubleshooting page to find out if your concern has already been addressed before. If so, then use the solutions we provided.


Galaxy S6 Edge can’t connect to the internet using mobile data

Problem: “I bought the S6 Edge in the US to bring home to the UK. I told the sales person (a Best Buy employee) that I didn’t require a carrier because I would be using my UK CIM card (EE). The sales person said the device is a Verizon phone but that it is unlocked so it can be used everywhere in the world. He also said that I’d need to change the APN on the phone. As soon as I inserted my UK SIM card in the phone, I got the message “SIM card not from Verizon Wireless” and the only way to make that notification disappear is to force close it but every time the phone restarts/reboots the message comes up again and I cannot uncheck the “Show notification” box. I tried to change the APN on the phone as I was advised but when I click on Access Point Names, there is only “LTE-Verizon Internet” but it’s in grey and I can’t click on it. I don’t know what to do here. Should I call my carrier (EE)?

Also under the “Network Mode” there are 3 options (Global, LTE/CDMA and LTE/GSM/UMTS) and the Global is ticked. The “Network Operators” is grey and I cannot search for my carrier (EE).

I can make and receive phone calls but I’m not sure regarding text messages. I sent one to my other phone and I’m still waiting to receive it. I switched off my Wi-Fi and my mobile data isn’t working. I can see a very faded H on the top corner of the phone (where the clock, battery and signal bars are).

Also, downloads from the Play Store take longer. Does that have anything to do with the phone or with my Wi-Fi provider?

I don’t know what to do at this point. I was very excited about the phone but if I can’t get it to work, it’s quite a lot of money down the drain. I specifically told the sales person that the phone needed to be unlocked and unblocked and he guaranteed me that it was. Now I can’t get it to work. I would appreciate tremendously if you could help me.”

Recommendations: Changing the APN settings may not be the only thing you need to get your device all set in this case. I understand that you’ve already tried to change the APN but unable to do so because the list is greyed out. Just to make sure we’re not missing anything, kindly restart your phone and then go back to Settings -> Mobile Networks -> Access Point Names, and see if there are any changes. If the options remain disabled or greyed, then you may try the following workarounds.

  1. Remove SIM card from your Galaxy S6 Edge with the following steps:
  • Power off your device completely.
  • Locate the SIM card tray.
  • Use the eject tool or a paper clip to gently push the small button on the SIM card tray.
  • When the tray ejects, remove the SIM card carefully.
  • Wait for a few seconds, and then place the SIM card back into the SIM card tray.
  • Insert the tray into the SIM Card slot until it snaps in place. Ensure it’s secured.
  • Now, turn on your phone.
  1. Re-configure the Access Point Name (APN) and enable data settings with these steps:
  • Tap the Apps icon from the Home screen.
  • Tap Settings.
  • Scroll to Connections tab.
  • Tap Mobile Networks.
  • Tap Access Point Names.
  • Scroll to and tap to select your carrier. If it’s not available, tap the MORE icon, and then tap New APN.

Note: To reset your APN settings, tap the MORE icon and then select Reset to default.

  • Verify and update your Data APN settings. Please contact your carrier (EE) for the correct information to use for the Data APN.
  • Tap Save to save the changes you’ve made.
  • Tap to select the APN profile you prefer to use and the bullet point fills with green right next to the APN profile.

If you still cannot change the APN settings, then I concur to your first thought of contacting your carrier (EE) for further assistance and recommendations. Since it’s a Verizon device, most likely, it’s still bounded by the so-called carrier restrictions. This means your phone is currently network locked. In order to get rid of these restrictions, you need to factory unlock your Galaxy S6 Edge first. This is when you would be needing a SIM network unlock code. Once it’s unlocked, you can already use any SIM card and/or device from any GSM carrier worldwide. While there are a lot of networks unlock solutions for Galaxy S6 Edge available online, I strongly recommend contacting your carrier first, to ensure you’re doing the right thing.

As for your network operator selection, you can manually select wireless network for your device to connect after it is network unlocked. Just head on to Apps > Settings > Connections > Mobile networks > Network operators > Search Now.

S6 Edge not getting good service at a certain location

Problem: I live in the San Marcos, TX area, where my internet service works good… I come home to the RGV (Rio Grande Valley) and the service is really BAD…I NEED ANSWERS PLEASE on how to fix this Issue.

Troubleshooting: Perhaps, you’re not getting a good wireless signal in your home at Rio Grande Valley that’s why your Internet connection is also not good. You can try the following workarounds to help speed up your Internet connection:

  1. Power cycle your wireless router or modem. To do this, turn off the router/modem, unplug it from the power outlet, and plug it back in after 30 seconds then turn it back on.
    2. Also ensure your router or modem runs the latest software version. You may need to verify it with your Internet service provider (ISP).
  2. Perform a soft reset on your phone or simply turn it off for a few seconds and then turn it back on. After that, connect to the Internet and see if there are any changes or improvements.

If there’s none, then you may proceed with the following workarounds:

  • On your phone, forget the network and set it up again. Also try to toggle Wi-Fi off and on.
  • Switch to different network modes available. Go to Settings-> Mobile networks-> Network mode. Try switching to CDMA only.

If nothing else works, then please contact your Internet service provider or network carrier to escalate your Internet or connectivity issue.

Galaxy S6 Edge can’t be detected by computer

Problem: I am having the same issue as below in your June 12 2015 article titled Samsung Galaxy S6 Edge can’t be detected by Windows PC & Mac. I am at work and they block us from downloading apps. Also, my layout to get to the debugger is not like you described below. Help! Thanks.

Troubleshooting: First of all, try to check the USB cable you used to connect your phone to the computer and ensure it’s functional. Since, not all USB cables are not designed for file transfer, you may try to use a different USB cable to connect your phone to the computer. Doing so will help you determine if the problem is on the USB cable or not.

Also make sure the physical connections are secured, from your phone to the computer and vice versa. In some cases, the computer may not be able to recognize your phone because either ports/sockets is damaged.

Considering everything is all good with the physical connections (both the USB cable and ports are okay) the next thing to do is configure your phone settings enable USB file transfer and USB debugging.

To enable USB file transfer on your phone, head on to Settings-> Storage-> USB computer connection -> check Media device (MTP). Enabling USB debugging will allow the computer to read your phone as an external disk/drive. To enable this feature, go to Settings-> Developer Options -> USB debugging. If prompted, tap OK to allow USB debugging on your device.

The settings layout/menu options may vary by Android OS version your phone is running on. For devices running the stock Android Marshmallow 6.0, here’s how to access the menu option to enable USB debugging:

  • Disconnect the USB cable from your phone.
  • Turn on Developer Mode by navigating to Settings-> About Phone -> and then tap on Build Number several times until a screen pops up.
  • Head on to your phone Settings-> Developer Options.
  • Tap to enable USB debugging.
  • Turn your phone screen off.
  • Connect your phone to the computer via USB cable.
  • Unlock your phone screen.
  • Swipe down the screen to view notifications and then tap on “USB for charging.”
  • Tap to select File transfers from the pop-up screen.
  • Lock your phone screen and unlock it again.

Also ensure Samsung Kies file transfer software is not installed on your device as it could often cause conflict with the stock Android file transfer.

Galaxy S6 Edge has issues filling out forms online

Problem: I am unable to use any of my email addresses to fill out forms online. I tried clearing my cache but that didn’t fix the problem. I’m not ready to do a factory reset just yet.

Recommendations: I’m not sure what types of forms you’re referring to here, but usually, issues like this can be rectified by clearing cache and/or data on the browser or application you are using. I understand that you already have tried clearing cache but to no avail. Since you haven’t specified which application you’ve cleared cache from, I want you to do it again and this time with the browser app you’re using on your device.

  • If you’re using the stock Internet browser on your phone while attempting to fill out online forms, open the browser, tap More-> Settings-> Privacy-> Delete personal data -> then delete browsing information you want such as history, cache, cookies and site data, and others.
  • If you are using other browser app, go to Settings-> App Manager-> then tap the Clear Cache or Clear Data Alternatively, you can just enable Incognito Mode on your browser.
  • After clearing the browser history, perform a soft reset or simply reboot your phone.
  • If you suspect a third-party app is triggering the problem, try to boot your device into safe mode and see if you still can’t fill out online forms with any of your email addresses.

If you can, then it implies a third-party app is the culprit and that’s what you need to take care of first.

Galaxy S6 Edge has issues while using the Viber app

Problem: Hi, my problem is with the Viber App. I can call and text using the App, but when the phone is inactive for 15 minutes / (Standby) my Viber account goes into last seen 2 minutes ago and so on,

  1. I have not left the room were my Wi-Fi router is.
  2. I had no problem with this when i used my S4 on Viber.
  3. The reason i know it goes into last seen mode is i check it with a second phone i have.

Can you help please? Thanks.

Recommendations: Over-the-top (OTT) apps like Facebook Messenger and Viber are normally designed to work this way. Your account appears “Online” when the Viber app is running in the foreground and background (in short, active) and that your phone is connected to the Internet. When the phone is on standby or becomes idle for a few minutes or hours, your Viber status switches to “Last seen…” It will also switch to the same mode, if your phone has no internet connection, or when you manually exit from the application.

However, as long as you are connected to the Wi-Fi or mobile data and the Viber app is running in the background, you should still be able to receive push notifications and through that incoming call alerts in this mode. The app will launch again (even if it’s closed) once you accept a call through the notification, and then connect your incoming call. In your case, the only suggestions I can offer are as follow:

  • Close or exit the Viber app.
  • Reboot (soft reset) your device.
  • Turn Wi-Fi off and then back on.
  • Open/launch the Viber app.
  • Check your Viber account status after a few minutes.

If the issue remains, then you may configure your Viber settings to control when Viber app is connected to Wi-Fi using the Wi-Fi Sleep policy setting. To ensure Viber will keep Wi-Fi on at all times, select the “Always connected” option. Otherwise, select the option to “Use device’s settings” to comply with the settings defined in your phone.

If that won’t do any good and you’re certain that there’s no problem with your phone’s Internet/Wi-Fi/mobile data connectivity, my final suggestion is to contact Viber Support for further assistance and recommendations.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix HTC U11 that cannot connect to Wi-Fi Internet? [Troubleshooting Guide]

Having some trouble connecting to Wi-Fi Internet on your HTC U11? This post highlights some workarounds that might be able to help you out. To assist you further, we’ve outlined some step-by-step solutions for you to refer to when needed. But before jumping into problem troubleshooting, let us first try to determine the underlying causes. Read on to learn more.

Before we proceed, if you are looking for a solution to a problem with your Note8, make sure to drop by our HTC U11 troubleshooting page for we have already addressed some of the most common issues reported by our readers about this new device. Find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need more help, then fill up our Android issues questionnaire and hit submit to contact us.

What prevents your HTC U11 from having access to Wi-Fi Internet?

When it comes to Wi-Fi connectivity issues in mobile devices, you need to consider a lot of factors. Apparently, Wi-Fi problems are tagged among other complex issues as they can be triggered by many things. To sum it up, here’s a list of all possible causes of wireless connectivity errors and problems on your phone:

Network equipment

Your modem or wireless router can also be the main reason as to why you cannot access Wi-Fi on your phone. The network device’s firmware might have crashed and no longer able to carry out its main function.

Account problems

Inactive account status is also another thing to consider when dealing with network service problems. Some carriers will impose a temporary disconnection or soft disconnect to accounts in bad standing. You may need to contact your carrier or service provider to verify your account status and make sure that Wi-Fi services are still active.

Network outages

Scheduled maintenance carried out by your network provider can also interrupt your internet services for a certain period of time. Usually you will be notified about this beforehand except if it’s unexpected like when something goes wrong with the core network system and needs immediate fixing on their end.

Incorrect settings

Making incorrect changes to your phone’s network settings can also halt Internet functions on your phone. Enabling an option that is supposed to be disabled can likewise give you this trouble.

Bad updates/software glitches

Faulty updates for certain apps or device firmware itself are also among the possible culprits. Aside from bringing in new features, software updates can also contains some bugs that can ruin certain functions on the phone when implemented. Other major software updates can also override your current settings. Thus it’s possible that your network settings have been changed after installing the update.

SIM card/SD card errors

Corrupted files stored on your SD card or a corrupted SD card itself can also be considered among the culprits. To rule this out, try to remove the SD card (if you have one inserted) from your device then retry to connect to the Internet without an SD card inserted.

Hardware damage

Physical or liquid damage on the phone is the worst possibility to consider in this case. It can be the Wi-Fi antenna that gets damaged from accidental dropping or liquid exposure on the phone. Problems like this usually require tech service to be remedied.

Suggested workarounds and potential solutions to Wi-Fi issues on your HTC U11

The following are generic solutions and workarounds that are used to deal with various types of Wi-Fi connectivity issues in smartphones including HTC U11. These solutions are only applicable to software-related problems with Wi-Fi. Don’t forget to test your device after completing each procedure to find out whether or not the problem has been resolved. Proceed to the next applicable solutions if needed.

Power cycle wireless router/modem

Firmware crashes randomly occur not only on mobile phones but likewise on modems and wireless routers. When this happens, device functions are affected. Often times this will result to a sudden loss of wireless Internet connection. If all your devices are unable to connect to Wi-Fi Internet, then this is most likely the root cause. As remedy, you can power cycle or soft reset the modem or wireless router. Doing so will clear up all software glitches or corrupt segments that has triggered the device’s firmware to crash. Majority of wireless connectivity issues in home networks are rectified by this workaround so you too should consider it among the first solutions to try on. Here’s how it’s done:

  1. Turn off your modem or wireless router by pressing the Power button until it powers off.
  2. While it’s powered off, unplug it from the power source.
  3. After 1 minute or 2, plug it back in then press the Power button to turn on.

Wait until all the light indicators on your modem or router become stable. If you see any red light, it denotes a modem/router issue that needs to be address. Contact your Internet service provider or router/network device manufacturer to escalate the problem and seek further assistance and recommendations. You need to fix the problem with the network equipment first in order to get your Wi-Fi internet back up and running as intended.

If everything is okay with the modem or wireless router, you should be able to connect to the Internet flawlessly for as long as everything is okay with your phone. But if not, then you’ll need to troubleshoot your device furthermore.

Toggle Wi-Fi off and on, then reboot your HTC U11

Another workaround that has done wonders to many people who have dealt with Wi-Fi connectivity issues on their smartphones is by switching the Wi-Fi button from off and then back on. Just like any other on-and-off features in mobile devices, the Wi-Fi feature can also be interfered by minor glitches that are usually rectified by simply toggling the on/off switch. It’s like restarting your phone’s wireless function.

  1. To do so, just head over to Settings-> Wi-Fi-> then tap the switch to turn Wi-Fi off for a few seconds and then tap to turn it back on.
  2. Once it’s completely active or enabled, try to launch your mobile app browser then navigate to any website. If you can access the website, then it means that you’re connected.

Also verify and ensure that Airplane Mode is turned off. Turning Airplane Mode on will disable the phone’s connectivity features including Bluetooth and Wi-Fi so make sure it’s turned off.

Forget/remove your Wi-Fi network then add it back

If the prior methods failed to fix the problem and your device is still doesn’t have access to Wi-Fi internet, then you may have to forget or remove your Wi-Fi network from your device and then add it back. Should the problem is triggered by your wireless network that is somehow corrupted, that will help fix it. You have to note though that forgetting the wireless network also means deleting all your Wi-Fi information including servers and passwords. Thus, take note of this information before you proceed. Here’s how to forget a Wi-Fi network on your HTC U11:

  1. Tap the Apps icon from the Home screen.
  2. Tap Settings.
  3. Tap Wi-Fi.
  4. Then touch and hold the wireless network that you want to remove.
  5. Tap Forget network.
  6. Reboot your phone.
  7. Go back to Apps-> Settings-> Wi-Fi menu.
  8. Then tap the Wi-Fi switch to enable Wi-Fi, if necessary.
  9. Tap the Menu icon.
  10. Then select Scan from the given options.
  11. Wait for your device to complete scanning for available Wi-Fi networks in range.
  12. Select the wireless network that you want to connect to.
  13. If prompted, enter the network password.
  14. Then tap Connect.

Once you’re connected, try to browse a website to see if you have access. If you can access any website without encountering any issue, then it means that the problem has been resolved and that your HTC U11 is now able to connect to Wi-Fi. If you cannot access a particular site but can access others, then the problem is most likely isolated to the website that you cannot access. There’s no need to troubleshoot your phone in this case.

Reset network settings

Consider performing a network settings reset if the problem persists after forgetting and re-adding your wireless network. Perhaps, the network settings or options were not properly configured and so you’re unable to connect to Wi-Fi internet. This is most likely the case if you suddenly lost access to Wi-Fi internet after making changes to your phone settings. You may attempt to revert the changes you’ve made if you can still recall. Otherwise, you have to consider resetting the network settings instead. Here’s how to reset network settings on your HTC U11:

  1. Swipe up from the Home screen then tap Settings.
  2. Tap Backup & reset.
  3. Tap Network settings reset.
  4. Tap Reset settings twice to confirm reset.
  5. When the reset is complete, your device will restart. After the restart, enable Wi-Fi then set up your Wi-Fi network to connect to on the phone.
  6. Then do some test browsing to see if you are now able to connect to any website.

Resetting the network settings can also help fix other connectivity issues including Bluetooth and mobile data.

Update firmware

The latest software version available for HTC U11 is Android 8.0 (Oreo). It includes system enhancements and fix patch to address existing bugs. That being said, installing the update might be able to solve Wi-Fi problem on your device especially if triggered by some bugs.

  • To check to see if an update is available, head over to All Apps-> Settings-> then select Software information.

If an update is available, backup your data then download and install the update manually. Wireless (OTA) update is definitely not an option for you since your phone cannot connect to Wi-Fi in the first place. Here’s how it’s done:

  1. Download and save the HTC U11 ROM update to your computer.
  2. Connect your phone to the computer using the supplied USB cable.
  3. Wait until your phone is recognized by the computer. If not, check and ensure that HTC Sync Manager software is installed on your computer. Then disconnect and reconnect your phone from the USB cable.
  4. When recognized, locate the HTC U11 ROM update that you’ve downloaded then double-click on the file to launch the system update wizard.

Follow the onscreen instructions on the update wizard to complete the update process.

Your phone will then reboot. After the reboot is complete, proceed with the initial setup. You can get all your apps by heading to the Play Store-> Menu-> My apps.

Factory reset/master reset

If the problem persists or  your HTC U11 is still unable to access Wi-Fi internet after performing all prior methods, then your last option would be a total system reset or master reset. This will wipe everything out from your device’s internal storage and restores its factory defaults. Any malware or corrupted data will likewise be removed in the process, thus giving your device a clean fresh start afterwards. Be sure to note though that the reset duration may take longer depending on the number of contents stored on your phone. Should you wish to proceed, backup your data and personal information that you want to keep then follow these steps:

  1. Tap the Apps menu from the Home screen.
  2. Tap Settings.
  3. Tap Backup & Reset.
  4. Tap Factory data reset. To prevent erasing contents from your SD card, do not select the option to Erase SD card. Tap to remove the check if necessary.
  5. Tap Reset phone.
  6. Then tap OK to confirm action.

Wait until the reset is complete then try to setup and connect to your Wi-Fi network.

If this won’t work either, then you are most likely facing a more serious issue that is probably associated with relevant hardware components. In this case, you may consider escalating the problem to HTC Support or your carrier for further assistance and recommendations.

Seek further assistance and recommendations

If none of the prior solutions is able to fix the problem and your HTC U11 still cannot connect to Wi-Fi internet, then you should now consider escalating the problem to your service provider or Samsung Support. They may be able to assist you further in performing more advanced troubleshooting or reset your network services using a dedicated tool on their end. Or you can just take your phone to a service center and have it diagnosed by an authorized technician for possible hardware damage. Consider doing so especially if there were previous instances when your phone was dropped or exposed to any sort of liquid, which could have inflicted some damage to the Wi-Fi antenna or other relevant components on the phone.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.