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Galaxy Note 5 from China won’t connect to 4G network in the UK, no sound during calls, other issues

Welcome to another #GalaxyNote5 article for this day. We cover 10 more Note 5 issues in this article so we hope that it’ll be a helpful guide for some of our readers.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 MMS not working

Hello. I bought this Note 5 on Ebay late last year. My carrier is Straight Talk. At first I have messages, which came with the phone, hangouts, that I was was using at first and messenger through Facebook. Since December last year I still can’t send or receive MMS. I get an error that says something about AT&T that storage is 90% full. If i tape on the web address every once in a while I can see a MMS that was sent to me, but most of the time I can’t see the MMS that was sent to me. I’ve tried all my apps. The only way I can receive a MMS is through messenger through Facebook MMS. I cant receive MMS on messenger sms. I am so frustrated. I hope you can help me. I wish i could send you the error message I receive when someone is trying to send me a MMS. It’s really weird. I get the error message from like a 6 digit number starting with…288….if i block that number, it sends it through one of my contacts as if they sent it to me. I would text that person and they say they haven’t sent me a MMS. I am so frustrated. I hope you can help me. I do use wifi with my note 5. Thank you. —  Tina

Solution: Hi Tina. If mobile data connection works in your phone, then the most probable reason for your problem must be incorrect network configuration. Contact your carrier and tell them about your issue so they can check the APN as well as other relevant settings.

Keep in mind that if the phone is not originally from your carrier, that is, it’s from another carrier but was unlocked to allow it work with other networks, MMS may never work at all. We often see this problem with Verizon phones being used in other networks.

Problem 2: Galaxy Note 5 not detected by PC after flashing

Rooted the N5 (SM-N920A) no issues. Tried installing TWRP with either N920T/N920(unlocked/No carrier) phone kicked back “At&t had found unauthorized software on device, please bring to a authorised At&t store”. I was able to get back into the OS once, but after that I cannot get into anything other than “Download Mode”. OEM unlock and USB debugging we’re both enabled prior to brick. They main issue is with connection to PC, or lack there of. My windows 10 & 7 machines both show a device but with some sort of error. Can not connect to ODIN/Kies. I did uninstall and reinstall drivers, also connected a GS6(which connected just fine). Doesn’t show any devices connected. Don’t really know where to go from here. Any help would be amazing. — Ryan

Solution: Hi Ryan. Try using another computer with installed Smart Switch on it and see if that will work. Otherwise, consider doing a master reset on your phone to fix it. If a master reset won’t work either, you’re out of luck. Having attempted to modify the official Samsung software, we assume that you’re aware of the possibility that you might brick your phone in the process.

Below are the steps on how to master reset your Note 5:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem 3: Galaxy Note 5 won’t turn back on

I have a Galaxy Note 5 and this morning it randomly shut off, and wouldn’t turn back on or even respond, even when I plugged it into the charger. Nothing. I’d appreciate all the help I could get cause this is really frustrating. — Blair

Solution: Hi Blair. If the phone won’t power back on at all, there’s very little to nothing that you can do about it. Try to check if you can restart it to alternate boot modes. Only then can you do follow up troubleshooting. Below are the steps that you must try:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 4: Galaxy Note 5 keeps getting “Media Player Error”

Receiving “Media Player Error” when accessing voicemail app and will not play videos. I disabled Cloud and it worked for one day afterwards. Then I was told by the Verizon rep that it was a common issue and to do a factory reset. That only worked for a day. — Faylee

Solution: Hi Faylee. If the issue returns after a factory reset, that’s probably because one of the installed apps is causing it. Try to uninstall apps one by one, and make sure to test if the problem remains after each uninstall.

If you’re having a problem with an app from your carrier, make sure to talk to your carrier’s technical support team for help.

Problem 5: Galaxy Note 5 and other devices can’t send and receive MMS

I’ve had my Samsung Note 5 for a year now. I’ve recently started having problems receiving and sending pictures. It says “failed” when someone sends me a pic and when I send them a pic I can see it but they say it says failed on their end also. Also, when I first got the phone I could send videos and now when I try to send a video even its 2 seconds long or 2 mins long, it’s so distorted on my end and on theirs. Oh and my mom, dad and sisters all have certain samsung android phones too and they are having the same problems. I also sometimes I can’t receive text or other ppl aren’t getting my text at times. If anyone can help me with this it would me AMAZING! — Kat

Solution: Hi Kat. If your family are on the same network, the reason for all these issues must be on your network’s side and not on the devices. Make sure to let your carrier know about the problems so they can help you troubleshoot them.

Problem 6: Verizon Galaxy Note 5 keeps saying phone does not have a SIM card

With my Verizon Samsung Note 5, I received an error message that the phone does not have a SIM card. Starts off as a random occurrence progressively getting worse over the next few months until I can no longer tolerate the error message occurring 6 to 8 times a day. I am an Uber driver and have lost data and rides as a result. I have taken it into Verizon and am now on my 3rd replacement Note 5. I soft and hard reboot with the same problem showing up over a few days. — Chuck

Solution: Hi Chuck. Verizon is using CDMA technology, thus its mobile phones don’t need SIM cards to work. If your phone does use a SIM, that’s to allow it to use 4G LTE, which is a modified GSM technology. Try observing the phone for a day without a SIM card inserted to see if the problem stays. If it does, the issue is most probably caused by poor or inefficient coding of the operating system, which is Verizon’s fault. Unfortunately, that also means that all you can do is to report the issue and wait for them to fix it.

Problem 7: Galaxy Note 5 SIM card locked by Sprint

I have Sprint service for my Note 5. I moved outside the coverage zone in a rural area. Only service in my area is AT&T and Verizon. My SIM card became invalid or locked recently. That’s because the two carriers “locked” my SIM since I was using their service towers. Over 10 plus years with Sprint in a Metro city… lousy customer service lately.. Just don’t know what to do.. End contract? Become stuck in another contract? I am Deaf and need cell service to communicate via text or video chat.. Please help with intelligent advice! Thank you! — Mr. O

Solution: Hi Mr. O. AT&T and Verizon can’t lock your SIM card, even if you’re using their services, for unknown reasons. We don’t even know how you can use their services when you are a Sprint customer. What probably happened was that Sprint detects that your SIM card has become “inactive” in their system for a certain period because you’re out of coverage area and decided to deactivate it. Carriers often do this automatically so all you have to do is to contact them again (we know it can be a challenge for you) and have them unlock or reactivate it. There’s a chance though that they may deactivate the SIM again after some time. We suggest that if your area does not have good cellular coverage from Sprint, just discontinue your service with them and get a new contract with either AT&T or Verizon. There’s nothing much that you can do if Sprint has poor or non-existent service in your area.

Problem 8: Galaxy Note 5 stopped detecting USB scope camera after an update

I bought one of those cheap USB scope cameras for my phone. It worked fine several times until I updated to 6.0.1 recently. now it won’t recognize the cam. It will turn on the LED on the camera but no picture. I thought the camera was bad so I had them send another, same issue. I know the camera is fine because I hooked it to my desktop using adapter and it worked fine. Tried rebooting phone and the OTG troubleshooter but could figure anything out. Any suggestions? Thanks! — Txrankin

Solution: Hi Txrankin. If the only thing that you did prior to noticing the problem was to install an Android update, then the peripheral may not be compatible with the new Android version. Contact the maker of the device and see if there’s a way to make it compatible with your phone again.

Problem 9: Galaxy Note 4 has no sound during calls

Hi. I have a note 5 which is about 4-5 months old. Recently I encountered this issue that whenever I received incoming calls or making outgoing calls , my phone have no sound during the calls. There’s sound only when I put the calls on loudspeaker. My phone’s audio is working perfectly fine when it comes to playing videos or songs without my earphone connected to the phone . I’ve tried all possible ways but they just won’t work. Please kindly help me out as I would love to try any other ways that can fix my phone’s issue , thanks . — Tessa

Solution: Hi Tessa. Try wiping the cache and data of the Phone app you’re using. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

If wiping the cache and data won’t work, your next move would be to wipe the cache partition. There may be an issue with the system cache so deleting the current one may fix it. Here’s how:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If these two procedures won’t help, wipe the phone by doing a factory reset. Refer to the steps above.

Problem 10: Galaxy Note 5 from China won’t connect to 4G network in the UK

My phone is from China (I think, though bought it on eBay) but I live in the UK. My phone, my wife’s and my sons are all on the same network, yet they can get 4G and I cannot. I have contacted Tesco, my supplier (O2) and they say it must be my phone. I have contacted Samsung and they say my guarantee is only valid in the country it was purchased. The phone is fine in every other way, except it doesn’t get 4G. I hope you can help me out? — Mick

Solution: Hi Mick. Does your phone have an LTE option under Settings>Connections>Mobile networks? If it does and you can’t select it when you try to tap it, it’s possible that it’s radio is incompatible with the 4G LTE frequencies your carrier is using. Unfortunately, there’s nothing that you can do about it because network capability in a phone is determined by the hardware. You can’t just adjust something in settings and make it compatible with a certain radio frequency. That’s why it’s highly recommended that you do more research when buying electronics online, especially when it comes to smartphones. This phone may be designed to work in a particular network in China which uses a different 4G frequency. Try to talk to your carrier and see if they can help you troubleshoot what’s causing the issue. Make sure to ask them if the phone is compatible with their network. Try to do some research about your phone before calling them so you can provide relevant information like the model number among other items.

We also suggest that you Google the model number of the device so you’ll know what it’s frequencies are.

 


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Vodafone Galaxy S7 keeps showing “unfortunately phone has stopped” error, other issues

Hello Android community. Here’s another post that covers #GalaxyS7  issues, troubleshooting, and solutions. As usual, these cases are taken from reports submitted by some S7 users during the past few days. We are yet to publish more of the same posts in the near future so keep watching out for them.

s7

In the meantime, these are the topics that we discuss in this article today:

  1. Galaxy S7 SD card not working properly
  2. Repaired Galaxy S7 won’t turn back on again
  3. Verizon Galaxy S7 can’t connect to 4G LTE on Straight Talk network
  4. Galaxy S7 has stopped charging
  5. Vodafone Galaxy S7 keeps showing “unfortunately phone has stopped” error
  6. Photos taken by Galaxy S7 disappear on their own

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 SD card not working properly

Dear Sir/Madame, I just read the solution about “Pictures and videos saved in the micro SD card disappeared.” I have the same problem but not only with pictures and videos. I also have the problem with apps and music saved from Spotify. The micro SD isn’t the problem because it works just fine on my friend’s phone and my PC can read it. But here is the tricky part. My phone can sometimes see the micro SD and sometimes not and that’s just random. And sometimes my pc says the micro SD is broken but if I put it in my friends phone it just works fine. I don’t want to send my phone away for 3 weeks because the telecom company says so if they want to check it, so I was hoping if the solution you wrote has a possibility to work for me it would be great. What do you think? — Luuk

Solution: Hi Luuk. There’s no point sending the phone for a hardware check right away without narrowing down the possible causes. There’s a chance that the problem lies on the SD card and not on the phone. The fact that your PC cannot reliably detect it all the time can be an indication that the SD card is defective. Because there’s no definitive way to know whether or not an SD card is defective, the most that you can do here is to observe and to try trial-and-error method.

Reformat the SD card

The first thing that you can do is to reformat the card. If you have an SD/SDHC/SDXC card (you should any of these on the card itself), we suggest that you try a special software from SD Association called SD Card Formatter 4.0. You can follow this link so you have an idea on what to do: SD Card Formatter 4.0 for SD/SDHC/SDXC.

Alternatively, you can reformat the card using your Galaxy S5 for optimum performance. Then you want to observe how things go for several days to see the difference.

Try another SD card

If you’ll continue to encounter the same problem, consider buying a new SD card. Whether for troubleshooting purposes or for simply avoiding the issue again, getting a new SD card is a great option for you. Not only will it potentially save you from further hassles but you can also use the old one as a backup of your important files in the near future. Keep in mind that once an SD card gets corrupted, there’s no way of restoring your files from it. So, to prevent losing precious moments of your digital world, keep it a habit of always creating a backup of your irreplaceable files.

Problem #2: Repaired Galaxy S7 won’t turn back on again

Hello. About a month ago my phone just went dead. Black, no blinking lights … just dead. It just suddenly shut down and wouldn’t charge back up. I spoke to a Samsung live chat online and after a bit of testing he said it was a hardware problem and told me to go to Fido and have them send it to their repair company Future Tel. It was then returned to me stating they replaced a piece of hardware. It worked fine until this weekend when I noticed it wouldn’t charge again. Once again I tried a different plug in the house, a different power bar, etc. and still nothing. It’s dead again. I hate that I cannot just take out the battery myself and put a new one in. My phone has a one year warranty and no I didn’t buy the protection package. I’m wondering what my rights are for this phone and am wondering what you think they should do to help me besides sending my phone back and forth to the tech company.

Right now it’s free but after the warranty is up…who knows what this will cost. I’m mad, I need the phone but don’t want the hassle. It was a pain from the beginning with the wifi issue also. I don’t want a Samsung S6 as I tried that before I bought the S7 and didn’t like it. My husband has an S5 without any issues. So this morning I’m off to Fido to see what they say…in the meantime I’ll probably go to Staples and buy one of those phones that accepts any carrier until I get my phone back in 3 weeks. Grrrrr!!!! — Carol

Solution: Hi Carol. It’s always a hassle for anyone to send a phone to a service center but this is one of the many facts of life in our modern world that we have to accept. Although hardware makers like Samsung make good effort in ensuring their products can run free of defects for at least a year after unboxing, nothing has been perfect so far. Manufacturing defects, use of poor materials, and even design flaws (like the one that happened in the most recent Galaxy Note 7) can all play their part in the overall performance of products. Since you’ve already sent your S7 once and it had been repaired free of charge, that’s an acknowledgement of the fact that you received a defective device. The good thing is, product warranty provided by Samsung, carriers, or retailers should cover whatever issues your phone may have, provided that they don’t fall under product warranty exceptions. If you want to know more about your rights as a user as far as warranty is concerned, we recommend that you read the product documentation or warranty that came with the box. Some Samsung devices can also include the product warranty under phone Settings>Service Information>Warranty Information.

Samsung, wireless carriers, and retailers can offer specific product protection so the service your device will receive may vary depending where you bring the device to. In your case, it appears that your carrier taps the service of another service center, FutureTel Service Centre to fix your phone. This means that the product warranty being used to service your phone is the one being provided by your carrier. In general, there’s not much difference between the warranty bring provided by the hardware maker (Samsung) and carriers but we still recommend that you talk to Fido for specifics. Doing so will give you accurate information what to expect once the standard one-year warranty is up.

We should also emphasize that you should tell Fido that the first repair was not done well, it appears. This will force them to create a report or feedback for the previous job and can be a useful reference for any future repair.

Problem #3: Verizon Galaxy S7 can’t connect to 4G LTE on Straight Talk network

LTE stopped working! I have a Galaxy S7 through Straight Talk (Verizon). I usually use Auto Pay with my plan but after upgrading my plan to 10GB of data per month, I forgot to refill my plan the next month. After my phone lost service, I refilled my plan but my phone was stuck on 3G. Usually cycling Airplane mode on and off fixed the issue but it didn’t work. I went a month with 3G then called Straight Talk. They sent a new SIM card and i reactivated my phone, still 3G. I contacted Straight Talk after a couple weeks and after many rounds of checking, unchecking and turning my data off and on, all they could tell me was, “Our system says you ARE receiving 4G/LTE. It must be a problem with your phone.” They recommended a factory reset. So after backing up everything I performed a factory reset on my phone and…nothing… same damn problem. Plus, none of my apps work now…. So, any help from the outside would be great. — Kenny

Solution: Hi Kenny. As much as we would like to help you, your main issue regarding your Galaxy S7 no longer able to connect to 4G/LTE is best addressed by your carrier. There are a lot of factors in this issue that can only be controlled by your carrier. For example, this may be an issue regarding provisioning, a task that only your carrier’s representatives can do. As far as we know, you already did your part by doing a factory reset, which means that all software settings, including network settings, have already been reset to their known, working state. That factory reset did not change anything is a clear indication that this is not an issue on the phone. Contact your carrier and demand to speak to a higher tier of support so you can get more experienced represntatives.

As regards the secondary issue regarding apps not working, we need more information than what you’re saying. Telling us that none of your apps working at this time is very general and does not help us to isolate possible causes at all. For future reference, always provide as much information about the issue as possible whenever you’re asking for assistance. Important details like names of apps, error messages, symptoms, specific behaviors are just some of the critical things technicians like us needs. That said, there’s really nothing much that we can help you in this one.

Problem #4: Galaxy S7 has stopped charging

I have started having problems with my phone i.e. charging issues — it charges very slowly and now not at all. It holds its charge over night but when I plug in to charge it loses its charge rapidly. Now it doesn’t seem to want to charge at all and I also keep getting loads and loads of ads which I never had before. I have disabled all the apps, I have downloaded except for AVG but the ads still keep coming thick and fast. Because it was telling my phone was running slow and needed cleaning etc., I downloaded a couple of apps and the ads them came thick and fast and they interrupt me when I am texting and charging etc. As I have mentioned already I have killed all the apps that I possibly can and I have tried the soft reset but no improvement. Can you help please. Thank you. —  Sally

Solution: Hi Sally. One of the common reasons why a phone loses battery power fast can be services and apps that run actively and in the background all the time. That ads keep popping up on your device is an indication that it may either be infected with an adware, a code that forcefully funs advertisements in a target device to generate revenue for another party; or that you may have installed a malicious third party app that, in turn, let adware into the system.

To fix either of these issues, we recommend that you wipe the phone clean and start from scratch. For reference, these are the steps on how to factory reset your Galaxy S7:

  • Çreate a backup of your irreplaceable files and contacts.
  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Now, once you’ve done a factory reset, make sure that you don’t install apps right away. Observe the device for at least 24 hours to see how charging works without the apps. If everything is back to normal at this time, that’s an indication that our hunch is correct.

Also, make sure that you don’t re-install the same set of apps. Viruses, malicious software, or adware are transmitted by apps, or by visiting compromised websites. Ensure that you only install trusted and/or official apps. Hackers can sometimes load games or other types of apps with trojans that can open your phone later for the invasion of adware or viruses. Since we have no idea what apps you install, we can only give you a general advice. It’s your prerogative what apps to install back but once you notice that the issue is back, you must factory reset and identify the bad app.

Problem #5: Vodafone Galaxy S7 keeps showing “unfortunately phone has stopped” error

Hi there. Last night I got my phone unlocked from Vodafone and started using my new EE pay sim. I can send and receive texts, browse the web and make calls using my new sim card – but – I get an error message everytime I receive a call “unfortunately phone has stopped.” It completely crashes the phone, the dialogue box won’t “ok” – as soon as I press ok, it re appears on top of all other apps. I can’t back out from it and I can’t select another app behind it – and most worryingly – it won’t let me shut off my phone. I’ve done all the usual checks, the right network etc., is selected for it, and I can’t find any reason for it not to work. Could you please help me as a matter of urgency? I’m housebound disabled and my mobile phone is my only way I can make and receive calls, it’s my lifeline. Kind regards. — Dawn

Solution: Hi Dawn. The first thing that we want you to do here is wipe the cache and data of the phone app. Here are the steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, find the phone app and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

After clearing the phone app’s cache and data, you can also refresh the system cache to minimize other bugs. Here’s how:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #6: Photos taken by Galaxy S7 disappear on their own

My wife and I both have a Galaxy S7. Last I get while at a concert we each took a photo. When we went to look at our respective photos during intermission, they were not there. Tonight at another event, she took multiple photos and random ones would not be in the Gallery while most were. Any idea what could be using this? My best guess would be the Amazon Prime photos app? We use that to back up our photos to cloud and that app recently had a massive update. I would appreciate any feedback you may have. Thanks. — Mark

Solution: Hi Mark. We can’t see any reason why a third party app like Amazon’s Prime Photos app will prevent your photos from being saved, or cause images from getting deleted perhaps. We haven’t received similar reports from other users in both this blog and in other third party Android forums. That said, we say you treat the issue just like any ordinary Android issue.

The first step that you want to do is to reset the settings of your phone’s camera app (assuming you’re using the stock Samsung camera app). Follow these steps:

  • Go to the Home screen.
  • Tap camera app.
  • Go to camera settings by tapping on the gear icon.
  • Scroll down to the bottom and tap Reset settings.

Once you’ve reset the settings of your camera app, go back to its settings menu one more time and make sure that you select your preferred Storage location.

In case you’re using a third party camera app, wipe its cache and data (steps provided above) and configure it not to upload photos automatically. This will allow you to pick photos to upload to remote cloud servers manually. Then, observe how camera works again in the coming weeks. If you’ll encounter the same problem, do a factory reset.

 


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