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How to fix Samsung Galaxy S6 Edge Plus mobile data issues

The #internet is one of the reasons why smartphones like your Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6Edge) were built and there are two basic ways you can have a connection; either through a Wi-Fi network or mobile data. Now, in this post, I will tackle the most common mobile data issues that have been reported to us since the Edge+ was released. And to give you an overview, here are the topics you can find on this page:

For those who have different issues, visit our S6 Edge+ troubleshooting page. We list down every problem we address each week on that page so try to find issues related to yours and use the suggested solutions. If they won’t work or you can’t find something similar to what your experiencing, feel free to contact us. Just fill up this form and hit submit. We’re always willing to help you.

Samsung-Galaxy-S6-Edge-Plus-Mobile-Data-Problems


Mobile data connection keeps dropping

Problem: I have an S6 Edge Plus and while I’m enjoying its features and performance, there’s one problem I encountered. The mobile data keeps on dropping like crazy; one second I’m connected, then a few moments later the connection drops. It does this the entire day that’s why I often connect to a Wi-Fi network at work but the problem is when I’m at home because I don’t have Wi-Fi. Do you know how to fix this?

Troubleshooting: This kind of problem needs further observation because, as you said, the phone can connect to the internet via mobile data but then suddenly drops. It could be a network problem, a firmware issue or even a hardware glitch. To troubleshoot this problem, the first thing you have to do is rule out the possibility that third-party apps and/or services are causing it. So, boot your phone in safe mode first:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Try to browse the web, use Facebook or Twitter, or download some apps while in safe mode to see if the connection would still drop. If so, then you must wipe the cache partition to delete system caches. You haven’t mentioned about an update but if you happen to download one prior to this problem, then the cause might be just some corrupt caches.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the wiping of the cache partition didn’t fix the problem, then at this point, there’s one thing left to do and that’s the master reset. However, I suggest you call your service provider first and inquire whether it’s a network problem or not. Wireless companies often don’t want to tell their customers that they have issues with their network so expect that the rep will ask you to troubleshoot the problem but you already done that. If the rep can’t offer a resolution, backup your data and do the master reset before going to the tech.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this helps.

Phone can’t connect to mobile data network after an update (AT&T)

Problem: There was a minor update that I installed in my phone and right after the reboot, the device just can’t connect to the internet. I have no email, can’t browse, no twitter and all. If I’d known this would happen, I would never should have installed it, although I really didn’t have a choice that time because the notification just wouldn’t go away. Help me figure out what the issue is. Thanks a lot!

Solution: I believe you are using the GMS variant of the S6 Edge Plus and if this problem occurred immediately after a firmware update, then it must have something to do with the APN; either it was messed up or was totally reset leaving the device to use the default APN, which is apparently not AT&T’s.

Call your service provider, ask the rep for the correct APN and have him/her walk you through in setting it up on your phone. Once everything is set, you can have your internet back as well as all other services that require mobile data.

Cannot send picture and/or group messages

Problem: For some reason my S6 Edge Plus cannot send and receive MMS and group messages although it used to without any problem before. I really don’t know what happened but this problem just happened one day and it hasn’t been fixed since. I think it’s been about 5 days since I last receive and send MMS and group messages to my friends. How do I fix this?

Troubleshooting: MMS and group messages require mobile data to be enabled to go through. So, that’s the first thing you should check. If it’s already turned on, try turning it off and then on again to see if that makes a difference. If not, then it must have something to do with the APN. Call your provider and ask for it. More often, the rep will guide you through in setting it up since the company needs to make sure their subscribers are connected to the network.

Mobile data signal drops, phone connects to Wi-Fi (Sprint)

Problem: I am usually connected to the mobile data although we have Wi-Fi at home. The weird problem is when I’m in an area where there is a trusted network in range, my S6 Edge Plus may drop out of mobile data and connect to the Wi-Fi network although it doesn’t happen all the time. What I want with my phone is for it to stay connected to one network and switch only when I make it to. How can I do that? Thanks for your help.

Solution: There’s a setting for that. Just follow the steps below and you’ll be good:

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Smart network switch.”

Mobile data connection is very slow

Problem: Hello guys. So I got myself a nice Galaxy S6 Edge Plus together with an unlimited data plan but I noticed that for 3 months now the connection would become very, very slow starting the middle of the month and then it will be fast again from first week to second or third week. Why is that? I am video kind of guy so I often stream videos on Youtube and other video sites plus I also watch movies online and sometimes tether my connection to my iPad. I don’t have Wi-Fi at home and I can’t connect to Wi-Fi at work. So 24/7 my phone is connected to the network. The reason why I signed up for an unlimited plan is so that I can enjoy watching videos but apparently I can’t because the videos will keep buffering. How can I fix this? Thanks.

Suggestion: The “unlimited data” plan is a myth. Sure you can be connected to the internet the entire month but as you said, your connection becomes crappy after some time. There’s one reason to it–your connection is throttled.

All connections are capped and you reach that threshold, your connection will be throttled from 4G to 3G or worse, 2G. There’s nothing you can do to fix that except minimize your streaming activities or call your provider and inquire if they can upgrade your account to have higher cap than the one you have now.

Apps won’t update automatically when connected to mobile data

Problem: When I’m at home, I am connected to my home Wi-Fi network but when I’m at work, I’m on mobile data because my company doesn’t allow us to connect to its network for some security reasons. Now my problem is my S6 Edge Plus won’t update the apps when I’m connected to mobile data. When I’m on WiFi, apps will be updated automatically and I want the same thing when on mobile data. How can I do that? Thank you very much!

Solution: Well, there’s a setting for that and it’s in the Play Store not your phone’s Settings page. Here’s how you do it:

  1. From the Home screen, tap Apps.
  2. Tap Play Store.
  3. Tap the Menu key.
  4. Choose Settings.
  5. Now, tap on Auto-update apps.
  6. To enable automatic application updates when connected to both Wi-Fi and mobile data, tap Auto-update apps at any time.

Hope this helps.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Tips to extend Galaxy S7 battery life, other issues

Today, having the best smartphone does not necessarily translate to longer use or fewer charging times. Most of the time, users are still facing battery drain issue whether they have a cheaper gadget or the latest #GalaxyS7. Battery technology still badly needs improvement. In this material, we give you a short list of practical tips to extend Galaxy S7 battery life as well as solutions to other Galaxy S7 and S7 edge issues.

S7

  1. Galaxy S7 Edge cannot connect to secure Wi-Fi | Galaxy S7 Edge “Authentication Error occurred” when connecting to Wi-Fi
  2. Galaxy S7 messaging app won’t allow attachment in a text message
  3. Galaxy S7 doesn’t remember Wi-Fi settings after reboot
  4. Galaxy S7 cannot connect to hotel Wi-Fi
  5. Tips to extend Galaxy S7 battery life

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 Edge cannot connect to secure Wi-Fi | Galaxy S7 Edge “Authentication Error occurred” when connecting to Wi-Fi

Phone wont connect to secure corporate Wi-Fi (keeps telling me “Authentication Error occurred”) even though my credentials are correct and I have verified with our IT that the system is not rejecting me and I have correct username and password. I can connect to our unsecure guest network and my own home Wi-Fi like normal. It is just our secure staff network that is causing the problem. It uses 802.1xEAP and has MSCHAPV2 phase 2. I have tried connecting with out the phase two and with and neither work. (my boss is able to connect to the network and she has also has a Galaxy S7 edge with the same version of Android and everything.) Any help would be super appreciated.

I have tried everything i could find online : rebooted phone, toggled Wi-Fi and Bluetooth, booted to safe mode, turning off smart switch and auto connect. forgetting network and re-adding it, and a few other things. — Jacob

Solution: Hi Jacob. First of all, we assume that when you say you are unable to connect, it means that your S7 edge is unable to establish a local connection to a particular access point or router at work and that everytime you attempt a connection, the “Authentication Error occurred” message pops up. This is an important starting point we need to establish in this brief explanation about the issue.

It’s impossible for us to know what the exact problem is but if we consider the error message you’re getting, “Authentication Error occurred,” it tells us that  the process of comparing the credentials you’re entering (username and password) with a list of authorized users in your corporate authentication database fails. Authentication process in a corporate setting is usually handled by an authentication server that provides authorization to a device that supplies correct credentials. The process is automatic and is obviously handled between machines after you hit the OK button to enter the credentials. Every time your S7 edge returns an authentication error, that’s a confirmation that you are not providing the correct username and password because the authentication server cannot find them in the database.

We know you’ve already checked with your IT department about this but they should have helped you fix it. This is not an S7 problem and must be resolved by your company IT guys. To demonstrate our point, do a factory reset on your S7 so that it runs a clean software. Once you’ve done that, connect to your network again to see the difference. Make sure that you don’t install any app to eliminate the possibility of a third party app (like firewall apps) from interfering. For reference, here are the steps on how to do a factory reset on your S7 Edge:

  • Turn off your Samsung Galaxy S7 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Remember, factory reset will wipe your phone clean. Make sure that you create a backup of important files before you proceed.

Problem #2: Galaxy S7 messaging app won’t allow attachment in a text message

Ok. So everything was fine up to last night. Now, whenever I want to attach something to a text message, the options for attachments (camera, gallery and one more thing) comes up and immediately closes the texting app before I can attach anything. I can see it loads the camera submenu and the camera is active, but it closes the whole app before I can do anything. Sometimes there is an error messages but it closes as well so it’s there too briefly for me to read any of it.

If it helps, last night, right before that, was the first time I tried taking panorama pictures with my phone (like hours earlier) and it worked fine before that. Now how do I fix it?

Thanks!! — Marc-Andre

Solution: Hi Marc-Andre. This issue may be caused by a messaging app bug so the first thing that you want to do is delete its cache and data. Here’s how it’s done:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app that has been going rogue.
  • Tap Storage.
  • From there, you will see the Clear Cache and Clear Data buttons.

We suggest that you do the Clear Cache first. After tapping the button, go back to the messaging app and check if it’s now working. If doesn’t work still, proceed to deleting the data. Keep in mind that clearing the data is the virtual equivalent of re-installing the app. That means that the procedure will wipe your text messages. Be sure to create a backup of your important text messages first.

Problem #3: Galaxy S7 doesn’t remember Wi-Fi settings after reboot

I’ve been having a problem with my Wi-Fi since about November last year and have looked all over the internet for a solution, but have not been able to find anyone with similar problems.

Firstly, it takes forever to turn Wi-Fi on (about a minute I would say).

Secondly and more important, every time my Wi-Fi turns off my phone forgets every “new” Wi-Fi network I have added since about November (whether I turn it off myself, turn off my phone, restart my phone or go into airplane mode).

I thought that my phone has too many Wi-Fi networks stored and deleted a few, but that did not help either.

So basically every time after my Wi-Fi was turned off for above mentioned reasons, I have to enter the password again to several Wi-Fi networks that I started using at the end of last year.

Do you guys have any idea how this could be solved?

Thanks. —  Stan

Solution: Hi Stan. The behavior of your phone is clearly not normal (unless you opt not to “remember” the Wi-Fi settings of a network everytime you connect to it) and may be caused by one of a few things. The first step that you want to do is to see if it’s caused by a bad system cache. Wipe the cache partition and see how it works. Here’s how it’s done:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If that won’t help, it’s possible that a third party app or an unknown firmware glitch is deleting the folder that contains your phone’s Wi-Fi settings every time you reboot it. The folder for Wi-Fi settings can vary by firmware version but it’s commonly located here: /data/misc/wifi/wpa_supplicant.conf. To check if our hunch is correct, do a factory reset and observe the phone afterwards. Like what we suggest above, make sure that you don’t install any app during the observation period to see the difference.

If an app is not responsible for this issue, factory reset may help restore that default behavior of the phone, or eliminate the bug that may have developed over time.

Problem #4: Galaxy S7 cannot connect to hotel Wi-Fi

Hi. I would be interested in your comments about a Wi-Fi problem I recently encountered with my Samsung S7.

Normally it connects to Wi-Fi without a problem. I was staying in a hotel in Vienna. the indication was that there was a strong connection to the hotel’s Wi-Fi, but I could not get any internet access with any application. My wife has a £20 Android phone and she could connect with no problems. Also, I could connect to various public Wi-Fi networks in Vienna without problems.

The research I have done so far indicates that a change in Wi-Fi mode at the router may solve the problem, but obviously I did not have that option.

Just in case it is an issue the smart switch option was turned off.

I tried restarting the phone many times to no effect.

I have occasionally encountered similar problems connecting to public networks in England but did not then have an alternative phone to try it on, so just put it down to poor transfer rate.

Thank you in anticipation of your help. Regards. — Norman

Solution: Hi Norman. Like Jacob’s issue above, you must let the hotel where you’re staying at know of the problem so they can let you connect to their Wi-Fi network. If your phone’s Wi-Fi works fine with other networks, that means that your device does not have a problem. Troubleshooting your S7 won’t fix the issue and we know that the hotel’s Wi-Fi seems to be in order because another device can connect to it. That only leaves you with one possible cause — there must be some authentication or authorization issues that only the hotel’s staff can fix.

Problem #5: Tips to extend Galaxy S7 battery life

Dear DroidGuy. Thanks a lot for your great informative website. I’ve already found a lot of potential help for my issue. Unfortunately, I’m still stuck with it today. Let me outline what the issue is.

I have a Galaxy S7. One day, I had a weird issue. my phone was rebooting almost every time I was starting my browser. After some updates, it seemed slightly better. After some more time, the same issue happened again and became worse over time. Soon, my phone was rebooting every now and then, irrespectively of my browser this time and the time in between reboots was getting shorter and shorter. Plugging my phone during my web browsing seemed to be doing the “trick” for a while again, but at some point it just didn’t work anymore and in the end I couldn’t even neither boot, nor charge my S7.

I think the issue is with my battery and I may have to have the phone checked. So my question is the following: is there anything I can do to prevent my battery from getting used so quickly? Thanks ahead for your help. Regards. — Cyril

Solution: Hi Cyril. Many people nowadays have a mistaken idea about the power source of their smartphones. There’s a misconception about smartphone battery being able to provide power … forever. Well, forever is of course an exaggeration but it’s undeniable that many smartphone users, regardless of what platform they have, that thinks their device’s battery should work just fine after using it for some time. While it’s true that any decent Lithium-ion battery like the one on Samsung phones should work properly for over a year, the fact about capacity decline over time seems lost to many.

The thing is, any Lithium-based battery loses capacity to hold a charge every time a user charges and uses it. The process of charging and discharging (using the device) is called charging cycle. A lithium-ion battery’s performance degrades after every charging cycle although an everyday user will not notice the difference right away. A heavy user will usually notice the degradation after six months or a little longer as the device needs to be charged more often. In other words, the more often you charge and use your phone, the shorter the capacity of your battery becomes. If you charge your phone everyday because the battery drains so fast during the day, you can bet to experience battery issues in a matter of few months. That’s the reality of today’s smarphone battery. Again, this is true for all smartphones and not just for Samsung devices. A much better battery technology is yet to arrive to improve this situation so users of even the most advanced smartphones like the Galaxy S7 should resort to using smarts to remedy the problem.

And speaking of smarts, below are the things that can significantly improve battery drain issue you’re having.

Use power saving mode

Samsung recognizes fast battery drain as one of the weaknesses of its devices, particularly the power-hungry Galaxy S and Note series, so it offers readily available remedy — power saving mode. In the Galaxy S7 and S7 Edge, you have two options so drastically save power — Power saving mode, and Ultra power saving mode. The latter is more effective in saving power by sacrificing features that makes your S7, well, a smart phone. However, if you keep on losing power fast throughout the day but still wants to use your device for basic services like texting and calling, be sure to use any of these modes. Remember, the fewer the charging sessions, the longer your battery life will be in the long run.

 

Change sync frequency of apps

One of the main reasons why your phone only last hours after a full charging session is due to apps. To be specific, we are talking about apps that constantly talks to existing or non-existing remote servers. Examples include social networking apps like Facebook, Twitter, Snapchat, Whatsapp, emails, and other similar ones. Instead of letting your apps sync automatically, we suggest that you change sync frequency to manual.

 

Disable haptic feedback and vibrate

Vibration uses more power than a simple beep notification so it doesn’t take a genius to turn it off, especially if you’re looking for a long day ahead of you.

 

Turn off unnecessary services

Leaving GPS, WI-Fi, Mobile data, Bluetooth, etc running even when you’re not using them all contributes to total battery loss in a day. Anything that runs in your phone, be it a service or an app, requires computing power, which in turn burns the life of your battery faster. Make it a habit to turn these things off to save power.

 

Lower screen brightness

Many people love Samsung devices simply because they sport lovely, bright, and colorful screens. Well, that’s true. But having a colorful display also sucks a lot of battery power. If you are the type who wants to enjoy a bright screen, you can do at the expense of your battery level. If you can’t sacrifice your pleasure by lowering screen brightness to the lowest comfortable level, nothing can help you. Contrary to what many people believe, there’s no app in the world that can resolve a battery drain problem if your screen is in full blast all the time.

 

Due to space limitation for every article, we can’t give all the things that you can try in order to improve the battery situation you’re having. We recommend though that you do further research online as there are many other in-depth materials dedicated to this topic. We hope though that we’ve covered the basic tips to extend Galaxy S7 battery life in this post.

 

Related reading: Charging Samsung Galaxy S7 Edge battery & tips to prolong battery life

 


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Galaxy S6 dropped in water randomly reboots, among other issues

S6 water damage

We continue to receive reports of #GalaxyS6 problems so this post is one of the many articles we are planning to roll out in the near future to address all of them. If you are new to our site or if you are looking for other similar articles, please visit this page.

  1. Galaxy S6 fast charging does not work
  2. Galaxy S6 dropped in water randomly reboots
  3. New Galaxy S6 shuts down by itself
  4. Galaxy S6 camera is blurry
  5. Galaxy S6 won’t connect to Wi-Fi
  6. Galaxy S6 sound not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 fast charging does not work

Tonight I had quite a worry. My battery died whilst at a friend’s. My phone wouldn’t charge when I got in which I thought was strange, I checked all the trip switches in the house, but they were fine. I tried several different charges but nothing worked. For 2 hours I kept taking out the charger and blowing to see if there may have been some debris getting in the way of the connecting between the charge input and phone. I then remembered I had the new Charging platform, at which worked and my phone is now happily charging. However not fast at all. I am concerned as my phone is my livelihood. I know if I take it into Vodafone they will not provide me with a phone half as good, and will most likely be sent away for 2 weeks or something. I have full insurances and brought the phone fully. So how can I fix this problem?

Since I brought the phone, daily I have found I have needed to charge this model fully 3 times! That means a lot of the time, even though the camera is spectacular, I run out of battery so quick, I often don’t have the chance to take pictures of the good times. This is quite upsetting as like to keep a photo diary of all my good times for years to time to remember them once again.

The charge bars are great, but it would seem this will not be any good with my phone now, especially with the charge platform. I can’t very well carry the charging platform around with me in town?Oddly for a while when I press the middle front button from looking at Facebook for example, instead of going straight to the main screen (Time, Contacts etc) it will switch to me having to swipe as if I selected the right side button to switch to sleep. — Emma

Solution: Hi Emma. Fast charging feature on Samsung devices require some conditions to work properly. These are a few things that must be met to make fast charging feature work. Make sure that these tips below are followed:

  • Switch the phone or the screen off. Fast charging won’t work if you are using the phone while it’s charging, nor if the screen is ON.
  • Use a certified fast charger or the Samsung fast charger that comes with the phone. A Standard charger cannot amplify charging power so it may take a few hours to charge your battery compared to a fast charger.
  • Enable Airplane mode. This is a good trick to ensure that your phone is doing as little task as possible when charging. In airplane mode, the phone’s wireless radios and other function are turned off. This means that you will be unable to receive calls and texts but will greatly quicken the charging process for you.
  • Turn off some features. IF you can’t put your phone in Airplane mode for whatever reason, make sure that you disable other things like NFC, Wi-FI, or Bluetooth. Closing all actively running apps will also help.
  • If you are already doing these things prior to experiencing this problem, make sure to have the microUSB port on your phone checked by Samsung or any qualified technician (though we prefer that you go the Samsung route to avoid voiding the warranty).

If fast charging works but the phone keeps losing battery power fast, that’s a totally different issue and requires a different set of troubleshooting. Try checking our previous post for things that you can do about it.

Problem #2: Galaxy S6 dropped in water randomly reboots

Hi. I recently dropped my phone in a bucket of water. I put it in rice for two days and it works again but sometimes it will only show the ‘charging’ screen and when I hold the power button to turn it on, sometimes it will just keep going back to the charging screen and start charging all over again,  usually from 3%. Then sometimes my phone will start up completely and work %100 normally like nothing happened but will often drop out and restart itself again

 Also, my phone will not work at all anymore unless plugged into the charger. Can you help? I’ve tried a soft reset and considering the device only has internal storage and I have no laptop, I don’t want to do a factory reset. — Hayley

Solution: Hi Hayley. Unlike its predecessor, the Galaxy S5, your S6 does not have IP67 certification which means that regardless of how brief it might have been soaked in water, it has little to nothing in terms of water resistance protection. If problems like the ones you mention began showing right after the water accident, those are clear indicators that your S6 has hardware problems. Doing a factory reset will definitely not help as well as other software troubleshooting that we usually suggest. That the phone reboots on its own randomly is a sign that the battery may have been damaged, or that the phone’s power circuit is affected. Your best bet here is to bring it to a shop so a technician can thoroughly clean that motherboard and parts to hopefully salvage the device.

Problem #3: New Galaxy S6 shuts down by itself

Dear Android experts:

There are two issues i am having with my new device.

1- The phone randomly shuts  itself down, sometimes requiring a hard reboot using the power button and volume down. This issue started occurring as soon as i took it out of the box. I switched it on, it performed over-the-air update, i set it aside for a few minutes and noticed it had shut down, before i download any apps. This issue persists, it is random, very frequent 5-10 times a day. Other functionality is unaffected, and it doesn’t shutdown when in use.

2- The phone drops Wi-Fi connectivity frequently, which is most noticeable during Skype calls, which has to be restarted. Please don’t hesitate to contact me if you require any other information. Grateful for any help or suggestions! — Alex

Solution: Hi Alex. It’s not normal for a newly opened S6 to show signs of problems. You should have returned the device right away and demanded a replacement. The fact that it rebooted even when there were no installed apps was a clear sign of factory defect. If the phone is still available for a warranty replacement, we recommend that you demand for a replacement as soon as possible rather than go through troubleshooting the issue with us.

Problem #4: Galaxy S6 camera is blurry

When I click on my camera to take photos, everything is blurry and it’s vibrating like it doesn’t wanna focus for like 5-9 seconds and it’s really frustrating. I tried every method what’s on the internet but none of them worked. The plastic piece has been removed. I’ve done a factory reset. Reset camera settings to default, clearing cache, etc and yet I can’t seem to fix the problem.

My phone has never been wet or dropped or anything. I bought it 2 months ago, in the beginning it was okay but then suddenly the problem showed up. I don’t know what to do next, I couldn’t find more options to fix it, please help me.

I really love my phone and except this problem with the camera, the phone is running perfectly and it’s super-fast!

Thanks in advance! — Robert

Solution: Hi Robert. While the Galaxy S6 camera has shown great improvements over that of the S5, it’s not perfect. Some S6 users have reported that their camera takes blurry pictures as well so we know that this may not be an isolated case. The general troubleshooting steps in addressing this issue though is almost identical across Android phones. We covered this issue as well a few days ago in a post for the Galaxy S5 so we suggest that you visit it here.

The S6 has optical image stabilization (OIS) feature that compensates for angular movements during exposure giving you a wide margin of error when taking a picture with shaky hand. If the suggestions in the mentioned post won’t make any difference, there must be a hardware issue on your phone. Have the phone checked by Samsung for a warranty repair or replacement.

Problem #5: Galaxy S6 won’t connect to Wi-Fi

Hello! I have read through your article about having trouble with the internet and none seem to relate to the problem with mine. My mom have bought me a Samsung Galaxy S6. It works perfectly while I was in the States and when I went back to the Philippines and had it open line so I can use it here as well, it was working fine. Until last night when I had the battery die on me for the first time. I charged it as soon as I got home but everytime I try to turn on the Wi-Fi it doesn’t let me. It is supposed to go green once I am connected but it takes a while before it goes back to grey. The only solution I tried doing is a factory reset on the device but that didn’t seem to work either. I still could not connect my phone to the Wi-Fi.

Is there a solution for this or is my phone slowly giving up on me? Any help would be greatly appreciated! Thank you in advance and keep doing your thing! 🙂 — Alex

Solution: Hi Alex. Were there any firmware or operating system modifications like rooting or flashing or custom ROMs done on the phone after it was SIM unlocked in the Philippines? If you never performed any modifications, it’s possible that a third party application may be to blame. Consider booting the phone in safe mode to see the difference. Here’s how:

  • Turn off your Galaxy S6 Edge.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  • Continue holding the Volume Down button until the phone finishes the restart.
  • When you see Safe Mode on the lower left corner of the screen, release the button.

If the issue fails to occur in safe mode, that’s a sign that one of your apps is the culprit. Uninstall apps until you have eliminated the issue.

Problem #6: Galaxy S6 sound not working

I purchased the phone about a year ago and suddenly about 3 months ago the whole entire audio went out. I mean everything from not playing videos, not being able to play sound clips, no YouTube, even Google, says it can’t access microphone. I cannot make nor receive calls.. like the phone forces itself to hang up.. and lately the only good this phone has been is for text.

I have read online forums and have tried everything from entering simple codes into the dial pad, cleaning the front and back speaker and microphone, reset phone, removed battery and SIM, also downloading the app SoundAbout.

I have factory reset it, and taken it to my service providers store. I have even went out the way to take it to an electronic place where they fix and repair broken phones. I recently had troubleshoot the device and it failed the audio and microphone test, but passed everything else. Nothing has fixed the problem!! At this point I am just really lost and would like to know if I should just get a new phone, or is there something that can be an easy fix for this one?? Any help would be greatly appreciated. Thanks. — Courtney 

Solution: Hi Courtney. There must be a hardware malfunction in the motherboard that causes the audio aspect of your device to fail. That a factory reset did not make a difference supports that. If you tried a microphone and speaker test in the service menu which showed that they are not working, that’s a straightforward result which means that you have a hardware failure at hand. Our blog does not provide hardware solutions so make sure to have the phone checked by Samsung or a reputable third party shop.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 Edge can’t be detected by computers, other issues

S6 OTG

One of the attractive features on an Android device over other platforms is its easy accessibility, especially when connected to a personal computer or Mac. The #GalaxyS6 is no exception. It’s almost like a plug and play device that you can connect to a computer. But sometimes, even this feature gets complicated. Below are 2 cases of a situation where an S6 fails to establish USB connection to a computer.

We also add 3 other issues (and their solutions) that you may find helpful

  1. Galaxy S6 not connecting to Windows PC
  2. Galaxy S6 Edge can’t be detected by computers
  3. “TURNED OFF BY ADMINISTRATOR, ENCRYPTION POLICY OR CREDENTIAL STORAGE” error on Galaxy S6
  4. Galaxy S6 fingerprint lock not working
  5. Galaxy S6 USB charging port issues

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 not connecting to Windows PC

Hi. I’m having trouble connecting my Samsung Galaxy S6 (Verizon version) to my PC. I can’t seem to connect it so as to use it as mass storage. I can’t access its available storage. I can’t transfer music, photos, etc. from my laptop to my phone. Is there a specific reason why I can’t connect Samsung phones to a PC?

My girlfriend had an S4 and we couldn’t connect it to our PC. She just got another S4 and it can’t connect to our laptop either. I recently got an S6 and it can’t connect. I downloaded yesterday a “Samsung driver” (not sure about the details of it but I tried downloading it and installing it twice). PC shows notification on the tool bar that its “connected successfully and ready to use” or something to that extent, but when I open the Windows folder it doesn’t appear as connected to the PC. So it connects but doesn’t really connect, lol, do you get me?

Please help. Big thanks. — Jair

Solution: Hi Jair. Please follow our suggestions in this post to fix the problem. If the issue persists, make sure that your Windows PC is fully updated and has a good working USB port. Also, try using Samsung Kies or Smart Switch if nothing works.

Finally, make sure that USB debugging option is enabled on the device. To do that, simply go to Settings>Developer options>USB debugging.

If developer options is not yet enabled on your device (it is disabled by default), you can turn it on by going to Settings>Device Information>Build number. Once you are in the build number section, tap it about seven times until you get the “developer mode enabled” message at the bottom of the screen.

Problem #2: Galaxy S6 Edge can’t be detected by computers

Hi. By now this problem should be very common for you guys to get ask about it but, i can’t find any other solutions on the net.

I have an S6 edge that can’t be recognized by the PC or Mac.  I tried everything — all drivers, Smart Switch, Kies, different pc’s and mac, different cables,  debugging mode on and off , but nothing worked. I even changed the entire USB-dock of the phone thinking it was faulty by a new one but it’s the same thing (not recognized) and by the way the phone can’t “rapid-charge” both on the old and new usb-dock’s.

I tried the same aukey fast charging adapter on another S6 and it worked. my last hope now is the battery. I know it may sound a little bit ridiculous but the battery has been exposed too much to the sun so it bumped up and pushed the back cover of my s6 edge so i thought maybe somehow it’s because of this incident  that the phone is not recognized by the pc , and that it couldn’t get the “rapid-charging”. (Note: that i have never connected the phone to a pc or had a rapid-charging adapter before the battery incident,  so i couldn’t know if the phone worked on the pc or could rapid-charge before or not “when the battery was ok”).

am going to replace it (the battery) in 3 days from the sending date of this email and see what happens but please if you have a solution just let me now as soon as possible

Thank you very much ! — Maher

Solution: Hi Maher. You have already tried the only solutions that we suggest for this issue so there’s only a simple logical cause for the problem — hardware failure. The fact that the battery is damaged at this time should be one good reason for you to consider getting the phone repaired or replaced. We can’t think of other explanation why your S6 won’t connect to a computer unless there’s a hardware issue behind it.

Rapid-charging or fast charging issue can sometimes be caused by poorly implemented power management system by the OS so you can try factory reset to bring all settings back to default.

Problem #3: “TURNED OFF BY ADMINISTRATOR, ENCRYPTION POLICY OR CREDENTIAL STORAGE” error on Galaxy S6

I have my phone locked and unlocks with a typed in password, I want to shut this off and either have “none” unlock password or have it just been a “swipe” unlock.

But I’m unable to choose either choices, it says under “Swipe” and under “None”,  “TURNED OFF BY ADMINISTRATOR, ENCRYPTION POLICY OR CREDENTIAL STOREAGE”.

I’ve tried turning off the 3 apps that were on under administrator settings and turned on the 2 that were off. I did this one by one and also tried doing this all at once and I was still unable to choose Swipe or None.

I don’t have very much tech experience so please for give my inexperience.

Thanks for your help in advance. — Chris

Solution: Hi Chris. Go to Settings > More > Security > Clear Credentials and make sure to delete all credentials. This should give you the option to create a new type of screen lock.

Problem #4: Galaxy S6 fingerprint lock not working

All of a sudden I am having trouble unlocking the screen. When my screen is black, I try to turn it on and the screen lights, stays for about a second then goes black again. This happens about 3 times before everything actually works. Recently my phone will not bring up the “finger print” unlock. I have it set for finger print and have a finger print saved. But when I try to open my phone, I don’t have an option for finger print. It’s a swipe to unlock. So anyone can unlock it, there is no security at all. I have tried restarting, soft reset, changing the security to another method and resetting it to finger print. I really want to keep my phone locked with the highest security. Please help. — Mandee

Solution: Hi Mandee. Please clear the cache partition by following these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Deleting the phone’s system cache forces it create a new one. If this procedure won’t fix the problem, do a master reset. Here’s how:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #5: Galaxy S6 USB charging port issues

Charge port seems to be experiencing false detections. Turned on it goes through “Charging, Docked, Not charging, incompatible charger”.

It started this morning when i booted it up after dying in the night and Oculus app started on its own. From there on i figured it was just a bug and i had remembered seeing the file for it in my documents so i preceded to delete it. Then it got worse after trying this multiple times and started doing as stated above.

It even burnt out a wall adapter (thankfully i had another) to where i cannot even use to charge other devices. I then started to go through google and found some people with similar issues saying it was the fast charge feature or the charge port being dirty. So i cleaned that up and tried it again with no avail. In fact it started to occur more often to where i could barely perform any tasks uninterrupted.

I then shut her off and left unplugged or about 30 minutes and after coming back fearing it would happen again i turned it on and all seems ok for now. Also did a full factory reset to get rid of the Oculus issue. So all seems well for the moment but i would like your input as to why this may have happened.

As with all new tech it comes with bugs so perfection should not be expected outright, I mean i love my S6 and all Samsung in general. I figured if anything i could give a somewhat in depth description as to what happened so it may help you and others decipher this problem in the future.

Thank you and as stated if you know of any fixes i may have overlooked for future happenings of this occurrence your input is very much wanted. — Joseph

Solution: Power management in a Galaxy S6 is governed by the operating system. Sometimes, power-related issues may be due to faulty software or an operating system bug. At other times, power problems can also be due to bad hardware like a defective USB port or other components in the logic board. Just like other handheld electronics, a Galaxy S6 has a very weak self-diagnostic feature so all it does when faced with unforeseen problems is to show an error message that barely identifies the real cause. We know for instance that a defective USB port on one Galaxy S6 can show different set of symptoms when compared to another S6 with the same exact problem. As it is, it is really tricky to know for certain what the true problem is from a technician’s standpoint if he or she doesn’t know the full history of the device, or if no troubleshooting has been done. Right now, there’s just no way for us to know what exactly is wrong with your device unless we can physically check it ourselves.

As a general rule of thumb though is to perform all the basic software troubleshooting first like wiping the cache, booting in safe mode, or performing a master reset. If nothing changes or if the issue remains after doing software troubleshooting, that’s the time to start considering a possible hardware trouble.

We’ve written a short explanation about similar issue in our previous post. Try checking it out to see if helps.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S6 Edge Plus restricting Play Store to use background data & other mobile data problems

Your Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) can connect to the internet either through a Wi-Fi network or mobile data. In this post, I will address a few problems that you may encounter when you’re using the latter.

Galaxy-S6-Edge-Plus-mobile-data

Unlike Wi-Fi, connecting via mobile data is a bit complicated. Your phone should be properly provisioned by your service provider to be able to receive service and it needs to be set so it can connect to the mobile data network. After everything is properly set and you get the connection, your account will be filtered depending on the plan you purchased and this is where capping enters.

Well, anyway, that’s how things go, basically. Just continue reading and you’ll learn about the problems that you may encounter if you use mobile data to connect to the internet. Here’s the list of the issues I included in this article…

  1. Google Play Store shows its background data is restricted
  2. Galaxy S6 Edge Plus cannot connect to mobile data network
  3. Wi-Fi keeps disconnecting and reconnecting
  4. Galaxy S6 Edge+ can’t access the internet and receive calls
  5. S6 Edge Plus won’t connect to 4G LTE

If you are looking for a solution to different issues, go to our Edge+ troubleshooting page. You can find hundreds of problems we already addressed. Look for issues similar to yours and use the solutions or troubleshooting procedures we suggested. If they won’t work, then fill up this questionnaire to contact us.


Google Play Store shows its background data is restricted

Problem: Google Play continuously says that the background data is restricted. Called tech support and nothing. They sent me a new phone (Galaxy S6 Edge Plus) and same thing is happening.

Related Problem: Google Play app gives message “background data disabled” when I go to download an app. However, this is not the case in Settings, as no data is restricted. Please help me fix this issue in order to have access to the Play Store. Thank you!

Troubleshooting: This problem can be just a setting issue or a firmware problem. That said, here’s what you need to do:

  1. Try to disable Restrict background data by going to Settings > Data usage > More options (3 dot symbol) > toggle the switch Off.
  2. If it’s already disabled, then try wiping the cache partition. This procedure is effective for minor firmware issues especially if this problem started without apparent reason.
  3. Should the second procedure fail, you have no other option but to backup all your important data and perform the master reset.

Galaxy S6 Edge Plus cannot connect to mobile data network

Problem: My new Galaxy S6 Edge+ has an issue connecting to mobile data that’s why I don’t get to browse the internet. I called Sprint twice but told that I have to enabled or turn on mobile data, which I did, but the same thing happens, still can’t connect. Can you help me please?

Related Problem: Won’t connect to mobile network even though mobile data turned on.

Troubleshooting: If mobile data is already turned on in your phone, then it must be the APN settings that need to be setup or changed. You may google the APN settings for your provider or  you may call tech support immediately and ask for it. You may also request the rep to walk you through in setting it up or editing the existing settings.

Wi-Fi keeps disconnecting and reconnecting

Problem: Hi, I just bought my Galaxy S6 Edge+ but the wi-fi keeps turning on and off constantly by itself (like every 2 seconds). I’ve tried restarting, rebooting, clearing cache and changing wi-fi setting, but the issue remains, what should I do?

Solution: It’s not really a serious problem. The phone actually switches to mobile data when it disconnects from Wi-Fi. If you don’t use mobile data often, it’s better you switch is off or just follow these steps for yet another solution:

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Smart network switch”.

Galaxy S6 Edge+ can’t access the internet and receive calls

Problem: I got the phone for Christmas. I had it activated my ATT, I am unable to access the Internet and receive texts. I may only receive calls and make outgoing calls.

Solution: If you were trying to connect to the internet using mobile data, then make sure mobile data is turned on in your phone. In case it still won’t work after it has been turned on, then you need to have the correct APN settings and set them up, or to make it easier, call your provider and ask for it then ask the rep to help you set it up. At the same, inquire seek help on how to make your phone to receive calls.

S6 Edge Plus won’t connect to 4G LTE

Problem: Somehow My Galaxy S6 Edge+ can get connection though very, very slow because it’s only getting 3G instead of the advertised 4G LTE. It’s been three months since I purchased it but I wasn’t actually able to use mobile data because we have Wi-Fi at home and at work and I don’t use it when I drive. There’s Wi-Fi everywhere and I needed to connect to mobile data even if I was paying for it. However, my internet connection at home has become so crappy this past couple of days so I opted to use mobile data instead and that’s all I can get–3G signal. How can I make it to connect to 4G? Thanks.

Solution: While most carriers make LTE the default network mode, there’s always a chance the setting is changed. So, I want you to make sure the phone is set to connect to 4G LTE network. Go to Settings > Mobile networks > Network mode, and then choose LTE/WCDMA/GSM (Auto Connect). If it’s already selected, then the problem might be in the APN settings and for this, you need to call your provider and ask for the LTE APN for your phone.

However, if there’s no LTE/WCDMA/GSM option, you should also call your provider and complain about it. If the company advertises LTE, their phones should have such option unless you bought it from a third-party.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do when your Samsung Galaxy Note 5 has No Data when Connected to Wi-Fi

Even today’s high-end devices are not free of wireless connectivity issues. As a matter of fact, online forums and websites are flooded with posts from a number of smartphone users reporting various issues tied to the Wi-Fi feature of their respective devices, including those who own the Samsung #Galaxy Note 5. One of these reported issues is about the #Note5 that has no data when connected to a wireless (Wi-Fi) network. And this is what we tackle in this post.

Galaxy-Note-5-Wi-Fi-Issues

After digging through some relevant sources, we have managed to come up with this comprehensive piece, containing a few helpful tips on what to do if your Galaxy Note 5 device can connect to a Wi-Fi network but unable to get through the Internet or there’s no data received. For example, your phone is connected to the Wi-Fi but you cannot browse any website and/or sync online accounts.

The following methods are deemed as general workarounds used by many device owners to deal with no data issues on their respective devices, including the Note 5 variant. You too can try any of these methods, if necessary.

  1. Check the Signal Strength and ensure your phone is getting enough strength to acquire a good signal. Remember, the more bars you see, the better the signal your phone can get. If you see only two bars of signal strength or fewer, try to move your device closer to the wireless router.
  2. Eliminate potential interference. Some home appliances such as microwave ovens and cordless phones can cause interference between your phone and wireless networks that might be in range. If you see any of these devices near your phone, try to turn them off temporarily or move them farther away and see if it’ll fixed the problem. Or if you’ve got the guts, you can change the router or access point settings to use a different wireless network instead. You can also set the network channel to be selected automatically if it’s set to a fixed network number as some channels work better than the other.

If you need further assistance in configuring your wireless router settings, please contact your device manufacturer (OEM) or Internet Service Provider (ISP).

  1. Double-check Physical Connections/Wirings (if applicable). In case you are using Ethernet cables, DSL/cable connections, and the like, then it’s likely that the network (internet connection) problem is due to a loose physical connection.

In this regard, double-check all the connections from and to your router, and/or high-speed modem (if available). Make sure all cable connections are properly secured.

  1. Power-cycle your wireless router or high-speed modem. The process is the same as turning the device off for a few minutes, and then turning it back on. The method is referred to as soft reset, on smartphones. Performing this method will restart and refresh your router/modem, allowing it to re-establish network connections. In case you need help in the process, here’s how to power cycle a wireless router or high-speed modem:
  • Locate the power switch on your router or modem. If a power switch isn’t accessible, then just disconnect the power cord from the back.
  • Wait for 1-2 minutes and then turn the router/modem back on. Otherwise, simply reconnect the power cord, if you disconnected it from the back of the router and/or modem.
  • After the router and/or modem reboot, try to connect your phone to your wireless network and see if it’s already able to receive data.
  1. Isolate the problem. To determine if the problem is with the router/modem, try to connect with another wireless device. If neither device has no data or can’t connect to the Internet, then it implies that the problem is most likely with the router or modem. In this case, please contact your Internet Service Provider for further assistance and recommendations.

There are also some instances when a wireless router is configured to allow a limited number of simultaneous connections. In order to prevent any unwanted connection, MAC filters are entrenched into some networks.

To see if this is what’s causing you trouble, then please contact your Internet Service Provider (ISP) or the device manufacturer for further support.

What is MAC Filtering and how does it affect your phone’s Wi-Fi feature?

MAC filtering is a security method implemented on some networks for added protection against infiltrators. It works by filtering MAC addresses of each device, and grants network access to only those devices that have been included in the access list. Each device with wireless transmitter possesses a unique identifier referred to as MAC address. To eliminate this factor from the potential culprits, please contact the device manufacturer or your Internet Service Provider and have them add your phone to the MAC filtering list (if necessary).

You can locate the MAC address on your device by navigating to this menu: Apps->Settings->About device->Status->Wi-Fi MAC address.

  1. Verify wireless configurations by navigating to your phone’s Wi-Fi settings menu.

Here’s how: Tap Apps->Settings->Wi-Fi, and then toggle the switch to disable Wi-Fi for a moment. Afterwards, toggle the switch to turn it back on. Once Wi-Fi is re-enabled, open a browser on your phone and try to navigate to a website. See if it goes through this time, else, try another workaround.

  1. Forget Network and Reconnect. If the problem occurs while using a previously connected wireless network or known Wi-Fi network on your device, try to disconnect from that network and then connect again. Here’s how it works:
  • Tap Apps from Home.
  • Tap Settings.
  • Tap Wi-Fi to get to your phone’s Wi-Fi menu.
  • Touch and hold the name of the network you’re currently connected to, and then tap the option to Forget
  • Wait for a few moments and then tap the network name again.
  • If you see a secured network icon (lock), you need to enter the correct password to gain access to that network. To ensure you’re typing in the correct password, tap the option to Show password. Each character displays as you type.
  • Finally, tap Connect to connect to that network again.
  1. Update to the latest Software Version available. Another common recommendation is to update your device to the latest software version available.

To check for available updates on your phone, navigate to Apps->Settings->System->About device->Software update->Check for updates->OK. If a system update is available, simply follow the onscreen instructions to download and complete the update installation.

Note: To avoid potential data loss during the software update process, we strongly suggest you back up all your important data before you start. Bear in mind that once the update has been completed, you won’t be able to downgrade the software.

  1. Check for Network outages. One more thing you need to consider, that might as well affect your Internet connection is a network outage. If all of a sudden, your devices are unable to connect to the Internet or can connect but no data, then there might be a network service outage. Contact your Internet provider and have them check for any possible outages that might be affecting network services in your place.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix various Samsung Galaxy S6 Edge Wi-Fi Problems (random disconnection, greyed out switch, can’t browse & more)

I have compiled the most common Wi-Fi problems that Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) owners encountered and reported. There are five issues I tackled in this post and while I specifically mentioned the name of the device in the title, the #troubleshooting procedures I cited here may also work with other #Android devices. So, if you’ve encountered or have been bugged by a Wi-Fi problem recently, you might want to take a little time reading or skimming through this post to see if your concern is among the ones I addressed. Here’s the list of the problems you can find here…

For those who are trying to find a solution to a different problem, then visit the troubleshooting page we carved out for the S6 Edge. You can find a lot of problems in that page; find ones that are related to yours and use the solutions we suggested. If they didn’t work, then you may fill up this questionnaire and hit the submit button to contact us.

Samsung-Galaxy-S6-Edge-Wi-Fi-Problems


Wi-Fi randomly disconnects and reconnects after a firmware update (Verizon)

Problem: I have a new Galaxy S6 Edge that I updated just recently and so far, not so good because ever since the update was installed, the Wi-Fi in my phone was totally messed up. It can connect to any network but then the connection drops out and leaves me with nothing; no email, can’t browse, etc. It is very annoying and I really can’t use the device to its full potential with this kind of problem. If you could help me figure out what the problem is, I would be very grateful. Thank you in advance.

Troubleshooting: Since we are dealing with a problem that occurred after an update, then you must clear all system caches first as some of them may have been corrupted during the process. After that, try to observe your phone closely if the problem still occurs and if so, disable the Smart Network Switch. Follow the instructions below:

Wipe Galaxy S6 Edge Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Disable Smart Network Switch

  1. Swipe down from the top of the screen with one finger.
  2. Tap the Settings icon on the upper-right corner.
  3. Tap the WiFi icon.
  4. Tap the Menu icon on the upper-right corner of the screen.
  5. Choose Advanced from the drop down.
  6. Uncheck the box next to “Smart network switch.”

I hope this helps.

On/Off switch greyed out, Wi-Fi is always On (ATT)

Problem: For some very weird reason the On/Off Wi-Fi switch in my phone is disabled and the Wi-Fi is always on but I really can’t get a good connection; sometimes it connects with a very slow connection but most of the time it just won’t. Even if I go to an area with a different Wi-Fi network, my phone won’t disconnect from my home network and connect to a familiar one. I badly need your help guys. Why is this happening and how can I fix it? By the way, my phone is a Galaxy S6 Edge. Thanks.

Troubleshooting: It’s probably just a glitch that affected the device’s radio services. If you happen to download a firmware update, I suggest you follow the procedure on how to wipe the cache partition above. Glitches that occur after an update are often caused by corrupt caches.

If there was no update or if wiping the cache partition didn’t fix the problem, then try booting your phone in safe mode and from there, try to see if the Wi-Fi switch is enabled. If so, try turning if off and restart to normal mode. It should work after that. However, if it’s still disabled, then you have no other choice but to backup all your data and perform a master reset. Follow the procedures on how to boot in safe mode and do the master reset below:

How to boot Galaxy S6 Edge in safe mode

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Perform master reset on Galaxy S6 Edge

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Connected to a Wi-Fi network but cannot browse or download apps (Sprint)

Problem: This problem actually just started today. My Galaxy S6 Edge is somehow connected to my Home Wi-Fi but it couldn’t connect to the internet. Did you get what I mean? I can’t browse using the Internet app, my emails don’t come in and I haven’t received one since the morning, I can’t do Facebook, no Twitter either. It started without any cause or something and it started in the morning when I woke up. Help me. Thanks.

Troubleshooting: Well, first of all, reboot your phone. Some services may have crashed for some reason and they might have caused the problem. Rebooting will refresh your phone’s memory as well as start up necessary services. If that didn’t work and if there was no other significant events that may have led to this issue, then the problem might be in your network. But the thing is all you can do to troubleshoot your network is to turn off your modem and/or router. So please, do that to see if that could make a difference.

You could also further verify if the problem is with your network by trying to browse the internet using your other devices such as laptop, computer, other smartphones, etc. If they can connect just fine, then the issue is with your phone. Try “Forgetting” your Home network in your phone and let it detect and connect to it. However, if you other devices couldn’t connect either, then you should probably call your Internet service provider.

Phone can’t connect to home Wi-Fi network after an update (T-Mobile)

Problem: It’s just weird because after the recent update to my S6 Edge, the device can no longer connect to my home network. Apparently, it could connect before the update because I used my network to download it but the moment it rebooted, it just keeps saying “Obtaining IP address” and won’t actually connect. How come my phone was messed by an update? Please help me guys. Thanks.

Troubleshooting: I understand the phone rebooted itself after the update was installed but try to reboot one more time to see if that would make a difference. If it didn’t, then you should try the procedure I cited in the first problem–wipe the cache partition.

It is apparent it’s a glitch in the firmware and if it were minor, then wiping the cache partition would take care of it, otherwise, you really have to perform a master reset, although I also want you to reboot your network equipment.

Apps automatically update if phone is connected via Wi-Fi (ATT)

Problem: I am always connected to Wi-Fi even at work but there are always time in a day wherein I connect via mobile data. But my problem is my apps automatically update themselves when I’m connected to Wi-Fi without my consent. This phone, an S6 Edge, has been with me for a couple of weeks and I’m still trying to learn more about it since I was with a Windows phone for a long time. So, to sum it up, I really don’t know how to disable the auto update thingy. Can you help me?

Troubleshooting: As part of being “smart” your phone can be set to update its apps automatically when to connected to Wi-Fi or mobile data or not at all. Basically, all you have to do is set the phone to not update its apps so all future updates will be initiated by you. To cut to the chase, here’s the procedure how to do it:

  1. From the Home screen, tap Apps.
  2. Tap Play Store.
  3. Tap the Menu key.
  4. Choose Settings.
  5. Now, tap on Auto-update apps.
  6. To disable automatic application updates, tap Do not auto-update apps.

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