Archives for

Can’t Boot Up Normally

Galaxy Note 5 bricked after rooting and installing Flashyfy, other issues

Like its sister flagship, the Galaxy S7, Samsung’s #GalaxyNote5 will also be receiving the latest Android version in the coming weeks so for those eagerly waiting for the new Nougat (Android 7), your long wait may be finally over very soon. The new Android Nougat will have new interesting features like enhanced multi screen support and the ability to very quickly load or switch to a different app by double tapping an item in the Recent apps list. Of course, there are other more fun stuff in this new Android iteration but we leave out the details for now.

note-5

In the meantime, let’s focus on addressing some Note 5 issues reported by other users during the past few days. Remember, if you don’t find a solution for your own issue in this material, don’t hesitate to visit our main Note 5 troubleshooting page.

Without much ado, here are the specific topics we’re discussing in this material today:

  1. Galaxy Note 5 bricked after rooting and installing Flashyfy
  2. Galaxy Note 5 won’t boot normally | Galaxy Note 5 stuck in Recovery mode
  3. Galaxy Note 5 can’t open apps
  4. Galaxy Note 5 randomly not receiving or sending SMS
  5. Galaxy Note 5 not making any sound when making or receiving calls
  6. Galaxy Note 5 no longer boots up

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 bricked after rooting and installing Flashyfy

Hi. My Galaxy Note 5 is in trouble. Please help me how to fix it. The problem is, i rooted my phone last week. Then i try to change my software to Galaxy Note 7, so i downloaded one app named Flashyfy from Play Store and started to flash it but the end it is showing that unable to boot invalid kernel length. Then i give to a service centre but they can’t put new software in it. And now the phone is showing that an error has occurred while updating software. use the emergency recovery function in the Smart Switch PC software. The i try it in Samsung Smart Switch but nothing has changed. I connected to my laptop but it’s not showing in Odin in download mode. What to do? Please help me NB: sorry for my bad english. — Asim

Solution: Hi Asim. We’ll be frank with you. Rooting- or flashing-related issues are most of the time caused by a particular software you’re trying to install so only the developers of those software can provide effective support.

Also, you should have known that modifying official software can potentially lead to problems and so, you must be ready to accept the consequences.   We have no way of knowing what these apps and software are doing to the system so identifying the true cause is almost impossible. The only suggestions that we can provide here are general ones so they may or may not work with the error specific to the software you’re using. Again, make sure that you contact the developer of the last app that you installed (which may have caused the problem) for direct assistance.

Now, these are the general things that you can do to try to fix your issue:

Wipe the cache partition. Refreshing the system cache sometimes help fix rooting issues. Here’s how to do it (assuming you’re still using the stock Samsung recovery software):

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Unroot your phone. If wiping the cache partition won’t help, the next logical step is to unroot the device. The exact procedure depends on how you root the phone in the first place. Use Google on how to do it. The most common way to do it though is by performing a master reset. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Contact the developer of rooting software or apps. As mentioned above, the most effective way to solve certain root problems, especially if they can’t be addressed by unrooting, wiping of cache partition, and master reset, is by working directly with the developers. If you can’t do that, find other forums or Android troubleshooting sites that specifically handles Android modification issues such as XDA Developer Forum.

Problem #2: Galaxy Note 5 won’t boot normally | Galaxy Note 5 stuck in Recovery mode

Hi. I have tried everything that has been told online. I even tried using the Kies 3 to reinstall my Samsung Galaxy Note 5, however it is still not working. The phone is not going on at all, whenever it restarts it says installing updates, and then shows the no command x with the Android facing up. When this happens I am redirected to the Android Recovery mode. When I try to “Wipe data/ factory reset,” it starts properly, but eventually when it starts “–preload checkin…” it gives me the error message “E: failed to mount /preload (No such file or directory)” and then “Data wipe complete”. After this it shows the Android recovery options once again. I had claimed insurance for it 2 months ago. Please, if you may help me be able to fix my phone, I will really appreciate it. Thank you. — Toby

Solution: Hi Toby. If you’ve already tried everything online, why contact us still? We’re part of the online community as well. There are no special tricks that we can give you in this one. The only solutions that you can try includes booting the phone in recovery mode and doing cache partition wipe/factory reset. If these solutions won’t work, you most probably have bricked the phone permanently (assuming that you did not attempt to modify the official software via rooting or flashing). We say you go ahead with a phone replacement.

Problem #3: Galaxy Note 5 can’t open apps

I’m having issues with opening apps on my phone. It seems to only be apps that have access to storage, such as Gallery, Google Play Store, Snapchat, etc.. I notice that when I try to open these apps, they immediately crash before I can even begin to do anything with them. I tried to alternatively use the My Files system app to look at photos, but that also crashed when I tried to access the storage. In addition, I also notice that Google Play Store is having trouble updating apps. The download bar in the notifications starts to update an app, gets to about 2 or 3% done, and then it disappears. Almost immediately after it reappears, restarting in a continuous loop. I think this is due to Google Play Store crashing. Is my phone storage corrupt? I have tried a soft reset, which did not work. I have also tried deleting some recently downloaded items to see if they were causing any problems, which also did not work. Please help! — David

Solution: Hi David. If you suspect that Google Play Store app has become corrupted, try wiping the cache and data of every Google app in your phone. You can do that by doing these steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Better still, you can simply do a factory reset to restore all software settings to default. Once you’ve factory reset the device, make sure that you also reformat the secondary storage device or SD card (if you’re using any).

Problem #4: Galaxy Note 5 randomly not receiving or sending SMS

Good morning! Ever since the last update, I have been having problems with my messaging. It is random text messages and it does not matter if it is an iPhone user or a droid user that is sending or receiving the texts. I will not get some of the messages sent to me and if i send some messages it will show as sent but the other person will never receive them. I have restarted my phone plenty of times, I always close out my apps when i am done using them. Please help! I do not know how to check my android version. — Cobrachick87

Solution: Hi Cobrachick87. if the issue is random enough that you can’t seem that discerning a pattern is out of the question, then the best thing that you can do is report it to your wireless carrier. Although SMS has become an almost necessary fixture for hundreds of millions of people worldwide, it’s not perfect and can still malfunction just like any other digital service. Contact your service provider and let them about the issue so they can check if other users in your area are reporting the same. If there’s a pattern or if a similar issue has been reported across the network, your carrier may be able to help you fix it.

Just to be on the safe side, you can also try to wipe the cache and data of your messaging app (refer to the steps above) before contacting them.

Problem #5: Galaxy Note 5 not making any sound when making or receiving calls

I have a Note 5 having phone call issue. I get no sound when making a call and no sound when receiving a call. Everything works fine but cannot use phone for calls. Text is working, Internet and apps are all working. I had replaced the charging port one time from a phone repair shop and another time myself upon purchasing a duplicate part online. After second replacement phone was working fine. Now again same issue. It all started when my original charger port pins had been damage causing failure to charge. Hence the first replacement. Then the no voice issue and came the second replacement. I would have no problem changing it again if this is the problem but do not want to buy Internet part that will have same problem just to find out it’s something else. — Brincatmike

Solution: Hi Brincatmike. You seem capable of doing hardware repair yourself so we say you open up the phone again and check if the phone’s speaker and microphone are all working. Before you do that though, try to record your voice when trying to make a call, then play the recorded voice.  This will help you see if indeed, the speaker and microphone are defective.

Problem #6: Galaxy Note 5 no longer boots up

I have a Samsung Galaxy Note 5 that I use as a WiFi only phone. it’s not activated with the carrier network. I noticed the battery was almost dead so I went to plug it into the charger. it’s the same one I use on a daily basis. After I plugged it in the screen went black and the big Green android guy popped up with Android message “downloading…do not turn off.” I unplugged the phone to show my girlfriend and then plugged it back in and left it. I walked away for a few minutes and when I came back the phone was off, tried turning it back on and nothing. I tried the factory reset and nothing, it won’t let me turn it on to any mode (volume up+power+home and volume up+power+home. Any variation of pressing the first two at different times first.) My phone simply will not do anything at all now, not even charge! I don’t know what to do! — Taylor

Solution: Hi Taylor. There’s nothing more depressing as far as Android troubleshooting is concerned than a device not wanting to power back on. The thing is, there’s little to nothing that a user can do if you can’t make your phone turn on at all. The only available troubleshooting for this type of issue is to try booting to other modes (Odin mode, recovery mode, and safe mode). If a device remains unresponsive, the most likely cause is a bad hardware. If this phone is still under warranty, contact the relevant party (Samsung, store, or carrier) and have it repaired or replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S3 Problems, Errors, Glitches, Solutions and Troubleshooting [Part 61]

Samsung-Galaxy-S3-Problems

Released in 2012, Samsung Galaxy S3 was one of the most popular smartphones and with millions of users around the world, the emails we’ve received since we started supporting the device have reached 1% of the total number of units sold yet. So, we’ll continue publishing support articles for this device until we’ve addressed of the issues owners could possibly encounter.

There are already more than 600 problems listed on our Samsung Galaxy S3 Troubleshooting page, so if you have issues with your device, I suggest you visit it first and try the solutions or troubleshooting procedures we provided. If they didn’t work, then email us at [email protected]. We enjoy helping our readers and we are doing the best we can to assess your concerns and provide appropriate solutions. So, please, do your part and include all necessary details of the problem when you email us. You may also post your concerns on our Facebook wall and/or Google+ page.

Galaxy S3 Cannot Boot Up Completely

Problem: Had phone for 2 years – not overloaded as far as i am aware – biggest load would probably be about 6 vids of my son & wife total about 18 min. It had started playing up a bit (a few secs delay on the desktop icons coming up when rebooted). Now wont go past the google logo to restart. Im told that by reinstalling software they can correct but it will wipe all info- i am desperate to retrieve the contacts/pics/videos (& txts if possible) – is there anything i can do? — Mick

Related Problem: Hi, I have the Galaxy s3 and last night it was on the charger working perfectly fine then I took it off the charger to send a text, after that it died. When i powered it on it got to the red Verizon logo screen and just stayed stuck on the screen. i’ve tried everything from taking the battery out multiple times and even keeping it out for a while then trying again and have even took the battery out counted to 30 and put it back in and it just continues to power on but once it gets to the red Verizon logo screen it just stays there stuck on it. is there any information you can give me to help this problem? Thanks.

Troubleshooting: Reinstallation or re-flashing of the firmware is the last resort. I don’t know what happened to the phone or why it started “playing up” but if it hasn’t been soaked in liquid or dropped, there’s a chance that the problem is caused by a minor glitch. I understand that you have to salvage some important data in your phone, so let’s take the safest route in troubleshooting this problem.

The first thing I want you to do is soft reset. When it comes to minor hardware and firmware issues, this procedure is very effective.

  1. While the phone is on, remove the back panel and pull the battery out.
  2. Press and hold the Power key for a minute.
  3. Place the battery back in and secure it with the back cover.
  4. Attempt to turn the phone on to see if it could go past the logo.

If soft reset didn’t fix the problem, then try to boot the phone with all third-party apps disabled.

  1. Turn the phone off completely.
  2. Press and hold the Power button.
  3. When the Galaxy S3 screen appears, release the Power button.
  4. Immediately after releasing the Power key, press and hold the Volume Down key until the phone finished restarting.
  5. “Safe Mode” will be displayed on the lower left corner of the screen

In case the phone can successfully boot up in this mode, use the opportunity to retrieve all important data you don’t want to lose. However, if the safe mode remedy didn’t work, then try booting up in recovery mode and wipe the cache partition.

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

If all of these procedures failed, then there’s a slim chance you can retrieve your data. You might consider seeking help from a technician.

Galaxy S3 Doesn’t Have Option For Conference Call

Question: I purchase a new, unlocked Galaxy S3 last fall (international version) and use it on the T-Mobile network. The other day when I was checking to see how to make a conference call, I found that my screen shows a “Record” icon where the “Add Call” icon is shown to be on every S3 manual/guide I can find. Is there any way to add or find the “add call” button on my phone? I can’t think of any time I’d use the record button, but would like the option of making a conference call. Thank you for any help you can provide!

Answer: There are different variants of Galaxy S3 and more often, they are based on laws in states or countries they will be marketed. For example, if privacy law states it is forbidden to record phone calls, then such feature will be removed or replaced. In your case, the conference call function was omitted, which is usually normal for international variants considering not all service providers allow call conferencing. If your provider allows it but your phone doesn’t have the capability to do so, you can root it and flash a custom ROM with such function. As far as you are stock, there’s nothing much you can do about it but use the features that came with the phone.

Straight Talk Galaxy S3 Hasn’t Received Firmware Updates

Question: I have been using Straight Talk service since April of 2012. I have had the Samsung Galaxy S3 since November 2014 it came stock out of the box with Jelly Bean 4.1.2, why haven’t I received any system updates. Prior to having the S3 I had a LG Optimus Showtime (purchased in April 2012) I didn’t get any system updates on the LG either. I bought my daughter a Verizon Prepaid for Christmas of 2014 her phone received the 4.4 KitKat update less than a week after she had the phone. In my research some have said it’s Straight Talk others have said it’s Samsung. Do you know or can you find why I have not received any updates on my phone. — Clarance

Answer: Hi Clarance. You haven’t tried calling Straight Talk and asked them about it, have you? Well, Straight Talk branded Galaxy S3 or any Android phones for that matter won’t receive updates simply because the company won’t roll out one because it is against its Terms of Service (ToS). Therefore, the firmware that came with the phone will be the same firmware the device will run until it’s damaged after years of use. But you may contact Samsung about it so you’ll be instructed what to do to update your phone. There were reports suggesting some users were able to pull down updates through Samsung Kies, so it’s to try that method. But if you’re expecting Straight Talk to spoon-feed the update to your device, that won’t happen.

Messaging Problem and Other Issues with Galaxy S3 Mini

Problem: Hey there, my S3 mini can’t functionally handle group texts. There was some kind of mandatory system upgrade (phone did it automatically, I didn’t have a choice) and ever since, group texts are unusable. I’ll get them out of order, mine won’t send for 5-10 minutes (if at all), and I’ll get repeated texts an hour after they were originally sent out. Doesn’t matter if it’s with Android users or iPhones. It’s every time, but not necessarily every message. Some go through just fine, but then one will be delayed for 5, 10, even 20 minutes. GroupMe saves my life, but I can’t have every conversation that way. Is there any fix for this?

The phone has some other issues as well, things like the camera crashing for no apparent reason, or calls not going through, or the map not loading. Any advice you could offer would be helpful! It makes me want to very carefully smash the phone with a hammer. — Margie

Troubleshooting: Hi Margie. Well, smashing the phone with a hammer will not necessary fix your problems but they sure will disappear if it’s crashed to pieces. I understand your frustration and I don’t know how much time you already spent with your phone trying to fix those problems. As much as I am willing to walk you through exhausting all possible troubleshooting procedures, I know you’re already exhausted so here’s the solution–hard reset!

There’s a lot of problems for a single phone that just received an update. Even if we troubleshooting them one-by-one, there’s no guarantee they’ll be fixed so take the shortcut now and save time but don’t forget to backup all your important data first:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Won’t Operate Normally After Being Wet

Problem: Hello, this is fahmida Islam, i justed wanted to know if you can tell me what to do with my Samsung galaxy S3as my brother licked my phone and then it stopped working so i put inside dried rice to soak the water for 3 hours then i turned it on and the colour changed and it keeps getting blanked, its like my phone screen broked but sometimes it works. Would you please give me soem advice on what i can do? Thank you!

Troubleshooting: When liquid enters the phone, there’s no way we can tell the extent of the damage. In your case, however, try putting the phone in rice for a couple of days because there’s a possibility that little of amount of liquid is still messing up with the circuitry. If the problem persists after that, then it’s time you had the phone checked and/or cleaned by a technician. The good news is it still powers on, so there’s a big chance it will be fixed.

Galaxy S3 Can’t Boot Up Normally and in Recovery

Problem: Hi, I lost my phone by dropping it in an outdoor trash bin for 3 hours (!!!!) and was lucky enough to find it. I used a wipe to clean the outside (the back has a protective rubber cover), which may have been a fatal mistake.

The phone was usable for phone call, msg, and email, except the bluetooth wasn’t working properly, and I kept getting a message that the Play Store had to close.

A few more apps gave that message, so I did a soft reboot. It closed down properly, but then got stuck on the first Samsung screen.

I did a hard reboot, removing and restoring the battery, sim card, etc. Same problem.

I tried your method to do a factory reset, but even though I saw the red “recovery” message, it got stuck again on the title screen. Help! Thank you, Deborah S.

Troubleshooting: Hi Deborah. We really don’t know what happened to the phone when it was misplaced but please try to check if the LDI (Liquid Damage Indicator) turned to pink, red or purple. If it did, water may have gotten inside the phone. Put the phone in a bowl of rice for a day or two to dry it off and then attempt to turn it on. If it has the same problem, try removing the battery and press the Power key for a minute to drain off stored electricity in capacitors. After that, attempt to turn the phone on.

After doing all of those and the phone still refuses to boot up, you need to have it checked. The firmware may have been corrupt and needs to be re-flashed or there’s some sort of hardware problem.

Galaxy S3 Battery Drains Quicker

Problem: Hello, I already read some troubleshooting topics about the Samsung Galaxy S3, and as always it’s quite helpful. Since not so long ago I’m dealing with a strange battery issue (I don’t know if there’s already a topic about this, but I guess asking will tell).

My battery (or perhaps my software) is acting strangely nowadays. When I’m charging it to the maximum and disconnect my charger from my phone the battery percentage drops instantly from 100 % to 95 % (or even less, mostly 93 %). Even while in my pocket it keeps dropping rapidly. After a few hours it’s below 15 % already, and even faster while my wi-fi is activated.

At first I was thinking about lots of junk files that may cause the problem or malware. I installed both Malwarebytes and CCleaner and scanned for a few times already. However, the same problem remained.

Then I tried to fix battery issues with the help of an app named Battery Doctor. It does help a bit, but my battery still drops rapidly.

As a last attempt I tried out another charger and a factory reset. I was thinking perhaps it could have been the software or my charger causing the strange events of my battery.

Is my battery out of commission already? I wouldn’t dare to think about that since it is a pretty new one. I started using it a few months ago and it was in the box for a year or so. I hope there’s something I can do to fix this. Thanks a lot for taking the time to read this! — Appie

Troubleshooting: It sounds more like it’s a battery problem, Appie. I understand it’s new but when it comes to the quality of the hardware, there’s no guarantee that the one given to you doesn’t have a flaw. There’s one way to find out, either you try your battery on another phone or try a new battery on your phone. Moreover, there’s no guarantee that buying a new battery will fix the problem so I suggest you borrow from someone if necessary just to find out if the phone drains normally. If it doesn’t, then there’s a more serious problem with the phone and you need to have it checked.

Galaxy S3 Won’t Power On Completely But Enters Boot Loop

Problem: I own a Galaxy S3 that won’t turn on. I own two batteries because the port on the bottom is damaged. So I’ve been swapping the batteries without any problem. The last time I swapped, the phone automatically tried to power on by itself. Normally I would have to press the power key to turn on. When I swap the battery, after a second or two, the phone vibrates and I see the Samsung logo light up. Then it would disappear and then I would briefly see the Galaxy S3 logo pop up. I tried almost everything and I’m about to give up. Could it simply be the battery charger isn’t working? I don’t understand why it would try to power up without pressing the power button. I would appreciate any help on this. I would hate to buy a new phone. Thanks. — Hyunki

Troubleshooting: First of all, the port is already damaged, so there’s a possibility that, somehow, the circuitry is messed up. The USB/Utility port can be replaced, if you don’t want to buy a new phone, then spend a little money to get that fixed. Secondly, based on your description, it seems like the Power key is stuck. Phone turns on without hitting the Power button but shuts down after a few seconds. It’s not about the charger but the unit itself.

To address this, try pressing the Power button many times to see if you could fix it, if not, then there’s also a possibility it was damaged. It’s time you brought the phone to a technician and have it checked.

Galaxy S3 Soft Bricked During Rooting

Question: Hi galaxy!! I tried to root my phone and it went completely dead.. All it does now is jus show the Samsung galaxy s3 logo but never boot up… What should i do??

Answer: That’s the result of rooting that has gone bad. I’m curious to know what rooting procedure you followed. But anyway, you can bring your phone back to life by re-flashing the firmware. You can do so using Odin and booting your phone in Download mode. Of course, you need to download the first package for your phone, download Odin, and that’s it! You can now proceed to flashing of the firmware.

Galaxy S3 Browser Keeps Crashing

Problem: Hello there, when I’m on facebook on my phone, after a short while the browser seizes & every few seconds makes a kind of grinding noise. A box does come up to Wait / close browser/ report, but it still doesn’t fix the problem. The only solution is to power off & reboot which is darn annoying.

I prefer Samsung to any other make, but this phone is the worst I have ever had & I’m terribly disappointed in it. Any suggestions would be appreciated on fixing this problem. Kind regards, Chris.

Troubleshooting: Well, there are several reasons why the browser crashes but there’s one procedure that is effective enough to fix issues like the one you’re currently experiencing–clearing the cache and the data.

  1. Go back to the Home screen.
  2. Tap the Menu key. (The key on the left side of the Home button.)
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen going to the left until contents of the All tab are displayed.
  7. Scroll to and tap the browser you’re using.
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.

Sudden Loss of Signal Before Shutdown

Problem: Hi there, I am presently using a Samsung Galaxy S3 phone. Recently, I have been facing a very irritating technical glitch with my phone.

Halfway through my using of any app that requires an Internet connection, the signal icon next to the battery bar will suddenly show a circle with a diagonal stroke down the centre, and the screen will start to have weird static lines flashing across it before blacking out.

This problem has been causing me great inconvenience, hence I am seeking advice on what is causing the problem and how it can be solved. Thanks. — Dalton

Troubleshooting: Hey, Dalton. The loss of signal and the flickering of the screen are results of a more serious issue inside the phone. The least you can do is to rule out the possibility that it may be just a firmware issue by doing the full hard reset. If the problem remained after that, then you really have to get the phone checked by a technician.

Follow these steps to hard reset your phone:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Galaxy S3 Cannot Boot Up After Reset

Problem: Hi I barely bought a galaxy s3 but the guy reset the phone and now don’t want to turn on all the way it just appears Galaxy sign then android T-Mobile the android sign then Samsung and then don’t do nothing what can I do? — Carmen

Troubleshooting: By the word ‘reset’ I assume you meant ‘factory reset’, right? If the phone is stuck on the splash screen after the reset, then it can be fixed by simply wiping the cache partition:

  1. Turn off the phone completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. Highlight ‘reboot system now’ and hit the Power key.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response. Lastly, if we were able to help you, please help us spread the word by sharing our posts with your friends or visit our Troubleshooting Page. Thanks.