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can’t be detected by computer

How to Fix Samsung Galaxy S6 that is not recognized when connected to PC and ‘Unfortunately, Delivery has stopped” error message

The best thing about having a premium smartphone like the #Samsung Galaxy S6 (#GalaxyS6) is that you can save a lot of files in it and transfer them later to your computer for backup. You can also easily transfer files from your computer to your phone anytime you like. The point is, connecting the device to a computer can be done without a hassle; it’s plug and play! But what if one day your phone can no longer be detected by your computer?

In this post, I will tackle three issues starting with the error message “Unfortunately, Delivery has stopped.” It’s unclear if the app is a third-party or pre-installed one so we really need to do so some troubleshooting. Read on to understand why this error occurs, what causes or triggers it and what you need to do in order to get rid of it.

The other problems are about phone-computer connection that fails. The normal process is that when you connect your phone, in this case a Galaxy S6, to a computer, the latter can detect it and install necessary standard drivers so that the phone will be recognized. After that, you can now transfer files to and from your phone. That’s not the case for some users that’s why we publish posts like this. Continue reading to understand these issues and learn how to troubleshoot your phone that’s suffering from any of them.

If you have other problems, however, make sure you visit our Galaxy S6 troubleshooting page for we have already addressed a lot of issues with. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit.

Galaxy S6 keeps showing “Unfortunately, Delivery has stopped” error

Problem: I keep getting errors saying “unfortunately, delivery has stopped.”

I’m also having issues with text messages coming in hours later.

Troubleshooting: Having this kind of issue can annoy anyone especially if you are in the middle of using your app and suddenly out of the blue the error pop-up and force closed the app.

One thing that we are pretty sure about this problem is because the file might be corrupted or damage while using the app. It is most commonly experienced when playing games, social media apps, etc. it depends what apps are affected. But, don’t worry follow the steps below to determine and might help you fix the problem.

Step 1: You can force reboot your device

If you haven’t tried to force reboot your device then you have to do it. There are instances that a simple restart can resolve the issue especially if the device was just recently finished a software updates.

Step 2: Clear the app cache and data

In clearing the cache and data of the app, it will remove the corrupted or damaged temporary files and avoid crashes. There is a tendency that the device has malware that damage some files causing the app to crash. How to clear cache and data, follow the steps below:

  1. Go to Apps menu
  2. Tap Settings
  3. Tap Applications, then select Application Manager
  4. Navigate through the All tab by swiping left or right
  5. Find your app Delivery that is causing the problem
  6. After finding the app, tap the app
  7. Tap Clear data option
  8. Tap Clear cache option
  9. Go back to Home screen

Once you’re back to the main screen, try running the app again and observe the device if the error will display again. It will take several minutes to several hours observing the device, to see if error still occurs.

Step 3: Try to uninstall and reinstall the app

If it happens that this is a third-party app, you can try uninstalling and reinstalling it back if the error keeps on appearing, you can try and search from Google Play and reinstall it. It will take a few seconds to fully uninstall the app and a minute or more to reinstall it back depending on file size.

This procedure will get rid of the files and data saved by the app after installation. Those files may have been corrupted or damaged and when the phone continues to use them, conflicts occur and error messages like this one may pop up.

This is the first time I encountered this problem. Although I’ve already encounter similar errors caused by different apps before, I think this is definitely a third-party app that crashes. So, after reinstallation and the error still pops up, it’s time we isolated the problem.

Step 4: Reboot your phone in safe mode

There is always a possibility that the problem is caused or triggered by other third-party apps. Let’s rule this possibility out by restarting the device in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

While in this state, try to see if the error still shows up and if so, then it might be a firmware issue. Otherwise, you just have to find the app that’s causing the problem and uninstall it.

Step 5: Wipe cache partition

Wiping the cache partition should be done if the problem is with the firmware, that is if the error still shows up in safe mode. The device may have suffered from corrupt caches caused by apps constantly crashing or a firmware update. Don’t worry, wiping the cache partition won’t delete any of your apps, data or files. Here’s how…

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Step 6: Master reset your phone

Lastly, if the error still occurs, then you have no other choice but to reset the phone. It will certainly fix the problem but it always comes at the end because of the work it entails in backing up all your data and files. Nevertheless, it’s a necessary thing to do if the problem continues after doing the steps above:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

I hope this guide helps.

Galaxy S6 can’t be recognized when connected to PC

Problem: Hello, I’ve had my Samsung Galaxy S6 for one and a half years. It’s been working well, however today I was trying to connect it to my PC through USB, but it seems my computer can not find my phone device. Never had this problem before. Could you tell me how to fix this problem? – Ana

Troubleshooting: Hi! The easiest way to transfer important files is to plug it directly  to your computer. You don’t have to worry about this problem, this is a driver-related issue and can be fixed. If this the first time that you have experienced the problem, you can try plugging your USB cable to a different USB port and it might reinstall the driver again and to let your PC detect and recognize your Samsung Galaxy S6.

If it is not recognized, you can download the driver for your Samsung Galaxy S6 from the company’s website. Once installed, you can plug your device again and it will be recognized and you can copy your important files. So far, that is the only solution we can recommend for this kind of problem. However, please don’t hesitate to connect with us again if the problem still occurs.

Galaxy S6 only charges when connected to computer

Problem: Yesterday I was able to transfer some files from my computer to my phone, which is the Galaxy S6. Today, however, the phone just charges when I connect it to my computer. I can no longer transfer my photos or files from or to my computer. Can you please help me out? Thanks a lot!

Troubleshooting:  There’s no problem with your device. It’s just that the USB connection option was changed from MTP to Charging only.  Pull down the notification shade and look for USB option and change it from there. The device should be detected and recognized as USB or camera so you can transfer files or photos.

If the problem remains, however, then verify you’re using the original USB cable. Remember that not all USB cables are the same. There are those that don’t have data so the phone naturally charges only when connected. You may also use a different cable to verify further if it’s an issue with it. Buying a new charger might be the last thing you need to do if all else fails.


We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S6 Edge that can’t connect via mobile data & other internet connectivity issues

The Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) has two primary ways to connect to the internet; via mobile data or through a Wi-Fi network. The speed of the connection totally depends on how good the services offered by your internet service provider or carrier.


In this post, I tackled some of the most common connectivity issues reported by S6 Edge owners. Continue reading to know how to fix or troubleshoot them. Here’s the list of the issues…

  1. Galaxy S6 Edge can’t connect to the internet using mobile data
  2. S6 Edge not getting good service at a certain location
  3. Galaxy S6 Edge can’t be detected by computer
  4. Galaxy S6 Edge has issues filling out forms online
  5. Galaxy S6 Edge has issues while using the Viber app

In case you need help with other problems, don’t hesitate to contact us by filling up this form. Just make sure you include all necessary details about the problem so that it will be easier for us to help you. You may also browse through our troubleshooting page to find out if your concern has already been addressed before. If so, then use the solutions we provided.

Galaxy S6 Edge can’t connect to the internet using mobile data

Problem: “I bought the S6 Edge in the US to bring home to the UK. I told the sales person (a Best Buy employee) that I didn’t require a carrier because I would be using my UK CIM card (EE). The sales person said the device is a Verizon phone but that it is unlocked so it can be used everywhere in the world. He also said that I’d need to change the APN on the phone. As soon as I inserted my UK SIM card in the phone, I got the message “SIM card not from Verizon Wireless” and the only way to make that notification disappear is to force close it but every time the phone restarts/reboots the message comes up again and I cannot uncheck the “Show notification” box. I tried to change the APN on the phone as I was advised but when I click on Access Point Names, there is only “LTE-Verizon Internet” but it’s in grey and I can’t click on it. I don’t know what to do here. Should I call my carrier (EE)?

Also under the “Network Mode” there are 3 options (Global, LTE/CDMA and LTE/GSM/UMTS) and the Global is ticked. The “Network Operators” is grey and I cannot search for my carrier (EE).

I can make and receive phone calls but I’m not sure regarding text messages. I sent one to my other phone and I’m still waiting to receive it. I switched off my Wi-Fi and my mobile data isn’t working. I can see a very faded H on the top corner of the phone (where the clock, battery and signal bars are).

Also, downloads from the Play Store take longer. Does that have anything to do with the phone or with my Wi-Fi provider?

I don’t know what to do at this point. I was very excited about the phone but if I can’t get it to work, it’s quite a lot of money down the drain. I specifically told the sales person that the phone needed to be unlocked and unblocked and he guaranteed me that it was. Now I can’t get it to work. I would appreciate tremendously if you could help me.”

Recommendations: Changing the APN settings may not be the only thing you need to get your device all set in this case. I understand that you’ve already tried to change the APN but unable to do so because the list is greyed out. Just to make sure we’re not missing anything, kindly restart your phone and then go back to Settings -> Mobile Networks -> Access Point Names, and see if there are any changes. If the options remain disabled or greyed, then you may try the following workarounds.

  1. Remove SIM card from your Galaxy S6 Edge with the following steps:
  • Power off your device completely.
  • Locate the SIM card tray.
  • Use the eject tool or a paper clip to gently push the small button on the SIM card tray.
  • When the tray ejects, remove the SIM card carefully.
  • Wait for a few seconds, and then place the SIM card back into the SIM card tray.
  • Insert the tray into the SIM Card slot until it snaps in place. Ensure it’s secured.
  • Now, turn on your phone.
  1. Re-configure the Access Point Name (APN) and enable data settings with these steps:
  • Tap the Apps icon from the Home screen.
  • Tap Settings.
  • Scroll to Connections tab.
  • Tap Mobile Networks.
  • Tap Access Point Names.
  • Scroll to and tap to select your carrier. If it’s not available, tap the MORE icon, and then tap New APN.

Note: To reset your APN settings, tap the MORE icon and then select Reset to default.

  • Verify and update your Data APN settings. Please contact your carrier (EE) for the correct information to use for the Data APN.
  • Tap Save to save the changes you’ve made.
  • Tap to select the APN profile you prefer to use and the bullet point fills with green right next to the APN profile.

If you still cannot change the APN settings, then I concur to your first thought of contacting your carrier (EE) for further assistance and recommendations. Since it’s a Verizon device, most likely, it’s still bounded by the so-called carrier restrictions. This means your phone is currently network locked. In order to get rid of these restrictions, you need to factory unlock your Galaxy S6 Edge first. This is when you would be needing a SIM network unlock code. Once it’s unlocked, you can already use any SIM card and/or device from any GSM carrier worldwide. While there are a lot of networks unlock solutions for Galaxy S6 Edge available online, I strongly recommend contacting your carrier first, to ensure you’re doing the right thing.

As for your network operator selection, you can manually select wireless network for your device to connect after it is network unlocked. Just head on to Apps > Settings > Connections > Mobile networks > Network operators > Search Now.

S6 Edge not getting good service at a certain location

Problem: I live in the San Marcos, TX area, where my internet service works good… I come home to the RGV (Rio Grande Valley) and the service is really BAD…I NEED ANSWERS PLEASE on how to fix this Issue.

Troubleshooting: Perhaps, you’re not getting a good wireless signal in your home at Rio Grande Valley that’s why your Internet connection is also not good. You can try the following workarounds to help speed up your Internet connection:

  1. Power cycle your wireless router or modem. To do this, turn off the router/modem, unplug it from the power outlet, and plug it back in after 30 seconds then turn it back on.
    2. Also ensure your router or modem runs the latest software version. You may need to verify it with your Internet service provider (ISP).
  2. Perform a soft reset on your phone or simply turn it off for a few seconds and then turn it back on. After that, connect to the Internet and see if there are any changes or improvements.

If there’s none, then you may proceed with the following workarounds:

  • On your phone, forget the network and set it up again. Also try to toggle Wi-Fi off and on.
  • Switch to different network modes available. Go to Settings-> Mobile networks-> Network mode. Try switching to CDMA only.

If nothing else works, then please contact your Internet service provider or network carrier to escalate your Internet or connectivity issue.

Galaxy S6 Edge can’t be detected by computer

Problem: I am having the same issue as below in your June 12 2015 article titled Samsung Galaxy S6 Edge can’t be detected by Windows PC & Mac. I am at work and they block us from downloading apps. Also, my layout to get to the debugger is not like you described below. Help! Thanks.

Troubleshooting: First of all, try to check the USB cable you used to connect your phone to the computer and ensure it’s functional. Since, not all USB cables are not designed for file transfer, you may try to use a different USB cable to connect your phone to the computer. Doing so will help you determine if the problem is on the USB cable or not.

Also make sure the physical connections are secured, from your phone to the computer and vice versa. In some cases, the computer may not be able to recognize your phone because either ports/sockets is damaged.

Considering everything is all good with the physical connections (both the USB cable and ports are okay) the next thing to do is configure your phone settings enable USB file transfer and USB debugging.

To enable USB file transfer on your phone, head on to Settings-> Storage-> USB computer connection -> check Media device (MTP). Enabling USB debugging will allow the computer to read your phone as an external disk/drive. To enable this feature, go to Settings-> Developer Options -> USB debugging. If prompted, tap OK to allow USB debugging on your device.

The settings layout/menu options may vary by Android OS version your phone is running on. For devices running the stock Android Marshmallow 6.0, here’s how to access the menu option to enable USB debugging:

  • Disconnect the USB cable from your phone.
  • Turn on Developer Mode by navigating to Settings-> About Phone -> and then tap on Build Number several times until a screen pops up.
  • Head on to your phone Settings-> Developer Options.
  • Tap to enable USB debugging.
  • Turn your phone screen off.
  • Connect your phone to the computer via USB cable.
  • Unlock your phone screen.
  • Swipe down the screen to view notifications and then tap on “USB for charging.”
  • Tap to select File transfers from the pop-up screen.
  • Lock your phone screen and unlock it again.

Also ensure Samsung Kies file transfer software is not installed on your device as it could often cause conflict with the stock Android file transfer.

Galaxy S6 Edge has issues filling out forms online

Problem: I am unable to use any of my email addresses to fill out forms online. I tried clearing my cache but that didn’t fix the problem. I’m not ready to do a factory reset just yet.

Recommendations: I’m not sure what types of forms you’re referring to here, but usually, issues like this can be rectified by clearing cache and/or data on the browser or application you are using. I understand that you already have tried clearing cache but to no avail. Since you haven’t specified which application you’ve cleared cache from, I want you to do it again and this time with the browser app you’re using on your device.

  • If you’re using the stock Internet browser on your phone while attempting to fill out online forms, open the browser, tap More-> Settings-> Privacy-> Delete personal data -> then delete browsing information you want such as history, cache, cookies and site data, and others.
  • If you are using other browser app, go to Settings-> App Manager-> then tap the Clear Cache or Clear Data Alternatively, you can just enable Incognito Mode on your browser.
  • After clearing the browser history, perform a soft reset or simply reboot your phone.
  • If you suspect a third-party app is triggering the problem, try to boot your device into safe mode and see if you still can’t fill out online forms with any of your email addresses.

If you can, then it implies a third-party app is the culprit and that’s what you need to take care of first.

Galaxy S6 Edge has issues while using the Viber app

Problem: Hi, my problem is with the Viber App. I can call and text using the App, but when the phone is inactive for 15 minutes / (Standby) my Viber account goes into last seen 2 minutes ago and so on,

  1. I have not left the room were my Wi-Fi router is.
  2. I had no problem with this when i used my S4 on Viber.
  3. The reason i know it goes into last seen mode is i check it with a second phone i have.

Can you help please? Thanks.

Recommendations: Over-the-top (OTT) apps like Facebook Messenger and Viber are normally designed to work this way. Your account appears “Online” when the Viber app is running in the foreground and background (in short, active) and that your phone is connected to the Internet. When the phone is on standby or becomes idle for a few minutes or hours, your Viber status switches to “Last seen…” It will also switch to the same mode, if your phone has no internet connection, or when you manually exit from the application.

However, as long as you are connected to the Wi-Fi or mobile data and the Viber app is running in the background, you should still be able to receive push notifications and through that incoming call alerts in this mode. The app will launch again (even if it’s closed) once you accept a call through the notification, and then connect your incoming call. In your case, the only suggestions I can offer are as follow:

  • Close or exit the Viber app.
  • Reboot (soft reset) your device.
  • Turn Wi-Fi off and then back on.
  • Open/launch the Viber app.
  • Check your Viber account status after a few minutes.

If the issue remains, then you may configure your Viber settings to control when Viber app is connected to Wi-Fi using the Wi-Fi Sleep policy setting. To ensure Viber will keep Wi-Fi on at all times, select the “Always connected” option. Otherwise, select the option to “Use device’s settings” to comply with the settings defined in your phone.

If that won’t do any good and you’re certain that there’s no problem with your phone’s Internet/Wi-Fi/mobile data connectivity, my final suggestion is to contact Viber Support for further assistance and recommendations.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do if your Samsung Galaxy A6 2019 is not recognized by PC [Troubleshooting Guide]

Creating backups is one of the important routines when it comes to data management in mobile devices. You can back up your phone data through cloud (online) or to a computer. The first method requires Internet while the latter needs USB cable for both devices to sync. Both ways can easily be accomplished but errors may still occur due to many factors. The main issue that’s tackled in this post is a problem about the Samsung Galaxy A6 2018 smartphone that could not be recognized or detected by a Windows computer via USB cable. Read on to find out what to do if you will get to encounter a similar issue in the future.

The problem can be on the phone, if not the computer. Before you troubleshoot your devices, make sure that your USB cable and ports are working. You can try switching between USB ports on your computer or use other compatible USB cable or data cable. Doing so will help you rule damaged cable or port out from the possible cause. If that won’t help, then here’s what you can do next.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot your Galaxy A6 2018 that’s not recognized by PC

Considering that everything is good with the physical connection and yet your Galaxy A6 2018 smartphone is still not recognized by your computer, it’s probably a software issue or glitch transpiring on your device. To rule this out, try these subsequent procedures whenever you’re all set.

First solution: Restart your Galaxy A6 2018 (soft reset).

A soft reset or device restart is the simplest most effective solution to minor software issues and app glitches causing various problems in mobile devices including syncing errors. If you haven’t restarted your phone yet, then do so with these steps:

  1. To soft reset or restart your Galaxy A6 2018, press the Power button until the menu appears and then tap the option to Power Off. After 30 seconds, you can press the Power button again until the device restarts.
  2. Alternatively, you can just press and hold the Power button and the Volume Down button on the side until the phone restarts.

This process does not affect any data or personal information you stored on the internal memory of your phone, therefore creating backups won’t be necessary.

Second solution: Update software to the latest version.

Software update not only offers new features and enhanced functions but also integrates security patches to get rid of any bugs that caused various issues on certain devices. This is the reason why keeping your device software up-to-date is recommended.

To check for software (Android) update available for your device, head over to Settings-> About device -> Software update -> Update now or Settings -> Software update -> Download updates manually.

Don’t forget to reboot your phone after installing new software update to ensure that the update is properly implemented.

Third solution: Wipe cache partition on your Galaxy A6 2018.

Temporary data stored as cache in the phone system can also be the main culprit especially when they get corrupted. To make sure this isn’t the underlying cause, try wiping cache partition on your phone. Doing so will clear all cache files or temporary data from the system cache partition including errant files. Here’s how it’s done:

  1. With your device powered off, press and hold the Power, Home and Volume Up buttons simultaneously for a few seconds.
  2. Release the buttons when the Android screen appears and the phone loads in Recovery mode.
  3. Press the Volume Down button several times to scroll to and highlight Wipe Cache Partition from the given options then press the Power button to confirm selection.
  4. Wait until the phone has finished wiping cache from the system partition. You will then see the Reboot system now option highlighted.
  5. To restart your device, press the Power button.

Wait until your phone has rebooted successfully and then reconnect to your computer.

Fourth solution: Enable USB debugging on your Galaxy A6 2018.

Android devices including Samsung’s Galaxy series embed some hidden options by default and one of these is the Developer options menu. This menu has a number of options that can be used for advanced purposes. Among these options is the USB debugging mode, which has been found useful when dealing with physical connectivity issues between the mobile device and a computer during file transfer or data syncing procedures. Many people who have encountered problems when attempting to connect their Android device to a computer, like when the computer cannot detect the mobile device were able to find solution by enabling the USB debugging mode. If you wish to give it a try, then here’s how to access and enable this mode on your Samsung Galaxy A6 2018:

  1. Tap Apps.
  2. Tap Settings.
  3. Tap About device.
  4. Scroll down to Build number option. If you don’t see Build number, tap Software info, then Build number.
  5. Touch on Build number seven times.
  6. Go back to Settings and you should now see the Developer options menu under Settings-> General-> Developer options.

At this point, connect your phone to your computer again using the original USB cable or compatible data cable and see if it’s already detected.

How to troubleshoot your computer that can’t recognize your phone

Remove any other external devices attached to your computer via USB including memory cards. Doing so will ensure that none of these external devices can cause conflict. After doing so, proceed with these workarounds.

First workaround: Reboot your computer.

Should this be among other random errors occurring on your computer’s operating system or certain programs, a reboot will likely be able to fix it.

  1. To do so, just follow the standard restart procedure via Start-> Restart menu. After 30 seconds or 1 minute, turn your computer on again.
  2. After the computer has successfully booted up, connect your Galaxy A6 2018 smartphone via USB cable.

If this failed to fix the issue and your Galaxy device is still not detected by your PC, then try the next workaround.

Second workaround: Update, Uninstall, Reinstall Drivers.

To rule driver issue out from the possible culprit, try to update drivers on your computer manually. While driver updates for Windows 10 are automatically installed through Windows update, updating or reinstalling the driver might be needed to fix relevant trouble with a device. Here’s what you should do then:

  1. Click the Start button
  2. Type Device Manager in the search box, and select it from the search results.
  3. Click to expand categories to find the name of your device (Samsung Galaxy A6), then right-click or tap and hold it.
  4. Select the option to Update Driver.
  5. Click Search automatically for updated driver software.

After updating drivers, reboot your computer then reattempt to connect your Samsung Galaxy A6 2018 via USB.

If your computer doesn’t find a new driver, you may attempt to look for one on the device manufacturer’s website and follow the onscreen instructions to download and install new driver.

For further assistance and more advanced walkthroughs on how to manage and configure drivers for your computer to recognize or detect your Samsung smartphone, you can contact your computer manufacturer’s help desk or Microsoft technical support.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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