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How to fix a Samsung Galaxy Note 8 that is not recognized by a computer [Troubleshooting Guide]

Tackled in this context is a syncing issue with the Samsung Galaxy Note 8, particularly not being detected or recognized by the computer. And to give you more inputs whenever you’ll encounter the same issue on the same device, I’ve also lined up a few recommended workarounds and potential solutions for you to try on. Read on for more details.

Often times, you would need to use a computer to manage contents on your tablets and smartphones. Depending on the operating system your computer is running on, you may need to download a dedicated data management software to let your computer access your mobile device system for you to start managing contents. However, there are times when the computer just couldn’t recognize your phone or tablet even when they’re already connected. Apparently, it denotes an issue that needs to be resolved so that you can successfully manage your mobile contents on the computer. The problem could be attributed to a system error like bugs and malware, if not the security suites like firewalls or antivirus programs running on the computer. The worst among the possible culprits is hardware damage like a busted computer port, defective USB cable, and the like. Typically for hardware-related issues, service would be necessary but if the software is to blame, you still can try some means to fix the problem on your end.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy Note 8 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot your Galaxy Note 8 that’s not recognized by computer

Before you begin troubleshooting software problems that might have prevented your computer from detecting your phone or vice versa, check and ensure that the USB connector in use is working or not damaged. Also ensure that the computer port in use is working. You can try switching between available ports on your computer to find out which is working or not. And lastly, make sure that your computer is running a higher OS version, if not the latest operating system to rule system incompatibility out from the underlying cause. Once you’ve got all these check and yet your phone is still not recognized on your PC, move on and try the following workarounds.

First solution: Restart your computer and your phone.

Detection issue may typically occur during the first connection attempts. The problem can be on either devices. More often than not, the issue can easily be rectified by restarting both devices and then reconnect. Having said that, restart your computer as you normally do. While your computer is restarting, perform a soft reset or reboot your Galaxy Note 8 using the menu or hardware keys. Or refer to these steps instead:

  1. Press and hold the Power and Volume Down buttons simultaneously for up to 45 seconds.
  2. Release both buttons when your device power cycles or restart.

Alternatively, you can do the usual reboot with these steps:

  1. Press and hold the Power button until the Power off prompt appears.
  2. Tap the option to Restart.
  3. Then tap Restart again to confirm.
  4. Give your phone about 90 seconds to complete the soft reset.

When both devices have restarted successfully, connect them again via USB. If your computer detects your phone, then you’re good. Otherwise, you’ll need to try other possible solutions.

Second solution: Remove any external media devices from your computer then connect your phone again.

External media drives or accessories may likewise cause conflict or interfere with the syncing process between your phone and computer. In some cases, the problem is attributed to a corrupt SD card attached to the computer. Hence the problem is on the computer rather than the phone. To make sure this isn’t causing your trouble, just remove any external devices from your computer then retry plugging your phone in and see if things are working as intended with such an exclusive connection.

Third solution: Set default connection option on your Note 8 to USB for file transfer.

This is likely the required solution if your computer doesn’t recognize your Note 8 as an external device but the phone is charging when plugged into the computer port.

If you’re using a Windows computer, download and install the USB drivers for the Galaxy Note 8 on your PC first. If you’re using a Mac, you can download and install the Android File Transfer or the Smart Switch software from the Samsung website. Then connect your phone and computer again with these steps:

  1. Plug your phone to an available USB port using the supplied or original USB/data cable.
  2. A prompt will then appear on your phone screen. Make sure the default option is set to USB for file transfer.
  3. Go to your computer and navigate to Computer or This PC (for Windows computers).

In MacOS, you can open the Android File Transfer app to view and access your Note 8 system. If you are not sure which drivers are required for your computer to read your Samsung Note 8, try to visit your computer’s manufacturer website or Samsung Support site for more details.

Fourth solution: Disable security software on your computer.

Firewalls and antivirus tools may likewise block your phone from accessing the computer system especially if a security threat is perceived. In this case, you will need to configure your computer’s security software to set exceptions and grant your Samsung Note 8 access so that both devices can communicate with each other. Or you could just temporarily disable any firewall or antivirus programs on your computer until everything is done.

Fifth solution: Update your Note 8 firmware to the latest version available.

Installing the latest software version for your Note 8 may be able to fix everything especially if the problem is tied to incompatible system formats and versions. If you haven’t already, check for the latest software update available for your phone then try updating it first. Here’s how:

  1. Connect your phone to Wi-Fi internet, if necessary.
  2. Open the Apps tray by swiping up on an empty spot from the Home screen.
  3. Tap Settings.
  4. Tap Software Update.
  5. Select the option to Download updates manually.
  6. Tap OK to confirm.
  7. Then tap Start to instigate the update file download and installation.
  8. If you see the restart message, it means that the new update installation is complete. Tap OK to restart your phone and implement the new changes.

Other options

  • Enable safe mode on your Note 8. You can try putting your phone in safe mode to disable third-party apps that might have caused conflict and prevented the computer from accessing your phone system.
  • Factory data reset/master reset your Note 8. While this may not be a feasible solution as it results data loss, it may still be worth a shot especially if major software issues on the phone are to blame. But then again, this should only be considered as the last resort if all else failed to offer ultimate solution.
  • Call Tech Support. Contact the manufacturer of your computer and ask further assistance apply to right settings configuration that will allow communication between your computer and phone. There might be some advanced settings on your computer system that needs to be modified so that it will be able to recognize your phone the as an external device.

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