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can’t add contacts to edge

Samsung Galaxy S6 Edge Plus showing “No Internet Access,” more system & power related problems

The Internet is the reason why smartphones exist today. It goes without saying that all smartphones IP-capable so if it doesn’t work on your phone, then the device is broken. In this post, I will tackle some system problems with the new Samsung Galaxy S6 Edge+ (#Samsung #GalaxyS6EdgePlus) including the “No Internet Access” error that’s haunting one of our readers.


Read on to know more of these problems and how to tackle them in case you’ll encounter one in the future. But if you’re looking for a solution to a totally different issue, then visit the troubleshooting page we’ve setup for the Galaxy S6 Edge+ owners. We’ve listed all problems we addressed before so find issues related to yours and try the solutions we provided. If they won’t work, then feel free to contact us.

Here are the problems I cited here…


Galaxy S6 Edge+ shows “No Internet Access”

Problem: So I got my Samsung Galaxy Edge+ 3 weeks ago. It was working perfectly fine, until one day I screwed up by touching the finger sensor in the wrong position which then led to the phone asking me for my back up password. and guess what? I forgot it. So I did a factory reset to it. and in the initial setup where you pick the language, it keeps asking me to establish an internet connection. It connects to my wifi normally but then gives me a message saying “no internet access,” and I can’t skip it. If I put in my sim card, it would pass that stage but then goes to “establishing connection,” I wait for several minutes and then it gives the same message “no internet access.” the skip button in the bottom right corner does not work also. I used odin to flash my phone with the latest firmware. I followed all the instructions and the flashing was a success, but when my phone turned on, it still had the same problem. Oh and my phone model is SM-G928c. Please help.

Troubleshooting: It’s probably just some corrupt caches because apparently, your phone radios are still functioning properly because it can still detect and connect to your Wi-Fi network. I suggest you try wiping the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S6 Edge+ shows “Phone number already added to people edge” error

Problem: Just got Galaxy S6 Edge+ (upgraded from S3). Trying to setup a contact on the edge screen and I get the following message: “Phone number already added to people edge” and it wouldn’t let me add the contact to the icon (did it for tow other contacts).  tried looking to see where it was added, but can’t find.

Troubleshooting: It’s probably just a glitch in the service or app that handles this function. I suggest you try clearing the cache and data of the PeopleStrip.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap PeopleStrip.
  6. Tap Clear cache.
  7. Tap Clear data button, then OK.

If the procedure won’t fix the problem and you can’t bear the thought that the Edge feature of your phone isn’t working properly, then perform a master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge+ won’t turn on unless plugged in

Problem: Hi, while in my pocket. I got soaked by a wave, I took phone out of my pocket 10 seconds later. It wouldn’t turn on. I thought it was damaged so let it dry out. Now it says 100% charge when off, but wont turn on, but when I insert the charger, it comes on and works perfect, but when I remove charger, it goes of instantly. Any ideas please?

Troubleshooting: There’s one common mistake that many owners do when their phone got wet–turn the phone on to see if it still work. Well, the device will try to turn on but the longer it stays on, the higher the possibility it will get damaged and that’s exactly what happened to your device.

It looks like the power IC was affected that’s why it won’t turn on unless plugged in to a stable power source. Frankly, you’re lucky the device still turns on so the extent of the damage may just be minor.

My suggestion is turn the phone off, don’t charge it, and send it in for report. I encountered a lot of liquid damage problems before that can be fixed by a general cleaning. A blast of warm air may still rectify this problem.

Galaxy S6 Edge+ turned off and won’t back on

Problem: I was at the gym working out with my phone and the percentage was still at about 40% when the phone died out of the blue. But before it died it made this weird sound and afterward wouldn’t time on regardless of how long I kept it in the charger. I’ve had the phone for less than a month and it has no water damage whatsoever.

Troubleshooting: There’s no apparent reason why the phone won’t turn on so I guess it’s just a system crash. The thing is, when the system crashes, the phone won’t boot up and won’t charge. You need to force reboot it: press and hold the Volume down and Power keys together for 20 seconds. It will perform the simulated battery disconnect.

Galaxy S6 Edge+ won’t charge with USB cable

Problem: My device won’t charge with cable charging, it does not recognize the cable. It does not even respond. But it responds with wireless charging. I am using the original cable and charger that came with the device. I have also tried to plug it in the computer but still says USB not recognized. I have tried everything you recommended in this website but I am still unable to fix the problem. Thank you for response.

Troubleshooting: I was thinking may be it was an issue with the USB port but since you said the computer detects it but can’t recognize it, then it’s not a hardware issue but more likely a firmware problem. We are always tempted to think that the charging process is all hardware but the firmware plays a very big role in making sure the phone gets the correct current and voltage. That said, try the master reset and if it couldn’t fix your problem, then resort to finding a tech to fix the issue for you.

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