Archives for

can’t access SD card

Galaxy Note 4 cannot format an SD card, won’t save files, other issues

Today, we cover more #GalaxyNote4 issues. As usual, the issues mentioned in this article are taken from requests for assistance from some Note 4 users in the past. If you’re looking for a solution to your own Note 4 issue, you may find this material useful. We also covered other Note 4 issues for at least a year now so make sure to check previous articles in this link.

Below are the topics we discuss for you today:

  1. Galaxy Note 4 won’t turn back on after screen assembly was replaced
  2. Galaxy Note 4 cannot format an SD card
  3. Galaxy Note 4 won’t boot up
  4. Galaxy Note 4 mobile data not working
  5. Galaxy Note 4 won’t turn on after accidentally dropped
  6. Galaxy Note 4 keeps restarting on its own, won’t work if not connected to charger
  7. Galaxy Note 4 won’t save files to SD card, not detecting correct remaining storage space

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 won’t turn back on after screen assembly was replaced

Hello. This is Tyler Shiflette from South Carolina. I’m having a big problem with my Note 4. Sometimes ago I dropped it on some rocks and cracked the front glass. The phone still worked. It was just at the bottom left corner. I decided to change just the glass, MISTAKE. needless to say, I messed up the digitizer/LCD screen. So I bought a new screen/LCD/digitizer, the whole set up. I watched several Youtube videos, read over your website several times. Got the new LCD, screen in mail and started to replace. I got everything put back together and to my surprise, nothing works. No LED, no charging screen, and where the SIM card goes under neath where the processor is gets really hot when the power button is pressed. Still no lights, no screen on, no charging indications, just nothing at all but that processor getting hot. When I depress the power it cools back down. I have 2 batteries that I have switched out, still nothing. Maybe you will have some insight on what is happening. Thanks. — Tyler

Solution: Hi Tyler. If the phone gets hot when you try to boot it up, there may be some connection problems that must be addressed. There may be a loosely connected metal contact, or a wrongly connected one somewhere. This often happens if you heat up the phone too much when disassembling it. It’s also possible that the flex cable that connects the digitizer to the logic board may have been damaged so you also want to check on that. Discussion of possible causes for this issue is beyond the scope of this article. If you can’t figure out the cause of the problem, we suggest that you let a professional go over your work.

Problem #2: Galaxy Note 4 cannot format an SD card

Hi. I stumbled across you page about SD cards not working in an Android device. I’m having one of the problems you listed and I wanted to see if you could help me out with some more info so I can prevent/ prepare for it in the future. Here is the link: https://thedroidguy.com/2016/06/samsung-galaxy-note-4-not-reading-microsd-card-issue-related-problems-1060664.

I’m am having the SD card won’t format problem. I was just on vacation, and to be honest I have no idea what happened. I turned my phone on one of the days and got the message in the upper corner “SD card not readable” something like that. I pulled down the menu then clicked on it and it told me I need to format it… so I did. It got to 20% then gave me the “Command ‘(x) volume partition disk: 179,64 public failed with ‘(xxx) (x) command failed” message. I did some research and one of the first processes of diagnosis is to plug the SD card into another device to see if it reads it. So I did, I plugged it into my Gopro and it did not read. At this point I’m assuming its toast and I won’t be able to recover any of the photos. I was going to buy an SD card computer reader so try the “CMD” method. But since my Gopro didn’t read it I’m thinking that is out of the option. Any thoughts?

I would really like to recover the items on my SD card but if not I will have to cut my losses. I have my go pro SD card that I will most likely use in the mean time. But what do you think caused this to happen?

Also, what steps can I take to be prepared for if this happens again. I was figuring backing up the phone and SD card to a thumb drive so I could restore it if it happened again. Any of your thoughts would be greatly appreciated. Thank you. — Mark

Solution: Hi Mark. We won’t go into details how an SD card can get corrupted but the fact about it, or to any digital storage device in general, is that they can fail any time. With today’s smartphone system, there can be tens of thousands of potential point of failures that can affect an SD card. Frankly, we can’t tell you exactly what happened, or what caused the card to fail. Assuming there was no physical damage to the card due to heat or cold exposure, the most likely cause must be software initiated. This means that a software glitch or error may have occurred while it’s trying to read or write on the SD card. Android is a sophisticated software environment that any failing point can affect a functionality severely. For example, if an app was trying to write to the SD card but was interrupted all of a sudden, it may result to file corruption.

Keep in mind that any storage device can’t run forever. An SD card is limited by its write/delete cycles. It can wear off over time. Modern SD cards are now equipped with a system, to manage wear-leveling to spread out writing of data over a large portion and avoid frequently written and overwritten sectors, but it’s still not perfect. A lot of SD cards still fail simply because a particular page or sector keeps getting used more often, and thus fails prematurely. We think this is what happened to your SD card. Unfortunately, once this situation develops, there’s not much a user can do. Most of the time, it manifests out of the blue and it’s too late to do something about it. In some cases, an SD card may work again after it’s been reformatted so you should attempt to reformat yours too if you want to find out if it can still be saved.

Depending on the problem, you may or may not be able to recover your files from the card. The only way to find out is to insert the card to another device like another smartphone or computer. If a second or third device fails to read or access the card, you’re out of luck.

In today’s world, the only way to prevent losing important digital memories and data is to create a backup. If you don’t back your files often, you only have yourself to blame if a storage medium fails out of the blue. Although many storage devices have greatly improved in reliability over the years, they are still not 100% foolproof. Make it a habit of always creating a copy of irreplaceable files to avoid heartaches when your SD card or phone fails. If you want lesser hassle in backing up, try to use remote cloud services to let your phone save copies of photos or videos when it’s connected to the internet. Such system is limited by internet availability of course, like when you’re vacationing in a remote island, but you really have to other option other than to manually copy your files to another device.

Problem #3: Galaxy Note 4 won’t boot up

Hello. I have a Note 4 and it died on me last night. I noticed a bit of lag which then became a freeze. then the phone rebooted on its own. it allowed me to back all my info and save my media to the SD card but then it froze again. I rebooted in recovery, wiped cache data; rebooted the phone and it came on only to freeze again and shutdown within 5 minutes. I then took the battery out, removed chip and reinstalled. Rebooted again in recovery and reset to factory; then rebooted and it again froze and shutdown. Took it to the store and had it checked by tech who tried reflashing on PC but it failed. Now device only boots to “Firmware upgrade encountered an issue. Please select recovery mode in Kies & try again.” which I did but seems that the device isn’t supported by Kies or Smart Switch. How can I restore my phone? Any ideas will help since nothing is working on it so far. — Kaos809

Solution: Hi Kaos809. We can’t know what may have happened exactly but we think that the only effective solution to this problem is by dealing with the firmware. To do that, you must make sure that your computer is equipped with the right drivers so it can interact with the phone via Smart Switch. Be sure to download the needed drivers from Samsung’s site. Once your PC has installed the right drivers, try to update the firmware again via Smart Switch. Keep in mind that updating the firmware via Smart Switch may not work if your phone already runs the latest firmware version. In that case, you should then try manually installing stock firmware via Odin. The exact steps on how to do this is beyond the scope of this article so make sure to use Google to find a good guide to help you.

Problem #4: Galaxy Note 4 mobile data not working

Hello. Based in London, UK. Just before Christmas last I retired my trusty Galaxy Note 3 and purchased a used in perfect condition, unlocked Verizon Galaxy Note 4, SM-N910V, Android Version 6.01. I hadn’t realized it was a Verizon Note model until getting it home. I am on the EE 4G network. I had to do some tweaking but thanks to your site and instructions I got the phone up and running and for my needs it works just fine. Most of the tweaking was done under APN+ settings. I have just discovered my Mobile Data button/toggle is not working, I can see it, I can press it and turn it on but I can’t connect to sites such as Google, Amazon UK, You Tube via mobile data. Connecting using the Wifi button there are no issues. Can you help me, Thank you. — Craig

Solution: Hi Craig. Unlike wifi functionality, mobile data uses a wireless carrier’s service so you must first become a subscriber for it in order to use it. Kindly contact your carrier so you can subscribe to their mobile data service. Once that’s done, you can then ask them for instructions on how to configure your phone.

Since you have a Verizon phone, there’s a chance that not all features will work on your carrier’s network. For example, your phone’s hardware may not support your carrier’s mobile data frequency so before you subscribe, try checking if your phone will be compatible with their system.

Problem #5: Galaxy Note 4 won’t turn on after accidentally dropped

Ok so check this out. I dropped my phone and then screen turned black after the fall. I tried restarting it and when it restarts I see the “Samsung Galaxy Note 4 powered by Android” screen. After that the screen goes black and the LED goes light blue and then dark blue pulsating continuously. I’ve tried removing the battery and restarting the phone. I also tried putting the phone in recovery mode by holding the power button and volume down button, and I even went as far as to buy a new screen with digitizer and reconnect it but still no progress. Help me droid guy. You’re my only hope. — James

Solution: Hi James. Unnecessary shock can lead to all sorts of problems, just like what happens when you expose a phone to liquid. If the phone fails to boot up normally after you dropped it, the logic board may have been damaged. Our blog does not provide hardware fixes so we recommend that you let a professional physically check the device first. Only then can you know if the damage is extensive or not.

Problem #6: Galaxy Note 4 keeps restarting on its own, won’t work if not connected to charger

I recently have had issues with the phone turning off and on and not able to reboot correctly unless it’s plugged in. So weird. The battery says 100% charged. I have to remove the battery in order for this to stop. So my phone stays plugged in or connected to a portable power device. I reset the entire phone about 3 months ago and the problem went away. Now the problem has come back. I hate to keep resetting and downloading everything again. I am trying to hold on till another device comes out. iPhone 8 or Note 8. I actually liked this phone. Any suggestions? If I go to Verizon they will say….UPGRADE. — Craig

Solution: Hi Craig. The first thing that you want to try here is to wipe the cache partition. This will ensure that the phone is using a fresh system cache. A corrupted system cache can sometimes lead to all sorts of problems so keeping it up-to-date is a must. Here’s how it’s done:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key

Once you’ve cleared the cache partition, the next step would be to retrain the operating system to detect the true level of the remaining battery power. This procedure is called battery calibration. Battery Stats, an Android operating system feature that tracks battery capacity can sometimes be mistaken. It may at times give the false reading causing the phone to automatically shut the system off. To rectify this, calibrating the battery must be done. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.
  10. If there’s something wrong with how the phone’s operating system manages power usage, battery calibration should fix it.

If battery calibration won’t help fix your issue, do a final round of factory reset.

If factory reset won’t solve the problem either, that’s probably because of a bad battery. Try a new battery and see if that will make any difference.

Problem #7: Galaxy Note 4 won’t save files to SD card, not detecting correct remaining storage space

Hi. I have a Samsung Note 4. I have no idea what Android version it is but i had to select one so i randomly guessed. A couple of weeks ago i finally got around to uploading approximately 1200 photos off my phone SD card onto my computer & deleted the photos off my phone to create space again. I continued to take photos but when i got to roughly 100 photos it said there was no more space on the SD card & started saving the photos i took to a new folder (also called camera) that was just on my phone. I uploaded & then deleted the photos i had on my SD card & tried to select the few photos (approx 10) that were in the ‘camera’ folder on my phone & move them to the folder named ‘camera’ that was on my SD card. It said there was insufficient space to do so & that i needed to delete downloads, photos etc to create space. I had not knowingly downloaded anything big in those few weeks & when i looked at the properties of my 16GB SD card it said there was approx 7GB remaining. How do i convince my phone that there IS space on the SD card & how do i convince it to save my photos onto my SD card rather than onto my phone where i can’t retrieve them? Your advice would be very much appreciated!!! — Liz

Solution: Hi Liz. There may be a bug causing the phone not to be able to read the SD card properly so make sure that you reformat the card again. Here’s how to do it:

  1. From a Home screen, navigate: Apps > Settings.
  2. From the Device section, tap Storage.
  3. From the Portable storage section, tap SD card.
  4. Tap Format.
  5. Tap FORMAT (located in the lower-right).
  6. Tap DONE (located in the lower-right).

If the same problem occurs, consider doing a factory reset to wipe the phone clean and eliminate a possible software issue. Here’s how:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

NOTE: Factory reset will delete data stored in the phone’s internal storage device. Make sure that you create a backup before you do it.

We suggest that you use Samsung Smart Switch to create a backup.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 messaging app lags when in group chat, low storage space error, other issues

Hello Android fans. Welcome to another #GalaxyS7 troubleshooting episode. In this one, we bring you 10 more S7 and S7 edge issues. We hope that our solutions can effectively fix problems mentioned here as well as similar ones not reported to us.

Below are the specific topics we prepare for you today:

  1. Galaxy S7 messaging app lags when in group chat
  2. Galaxy S7 keeps rebooting by itself
  3. Sent messages from Galaxy S7 edge do not always arrive
  4. Galaxy S7 not receiving Nougat update
  5. Galaxy S7 screen stays black and won’t turn on after it was cracked
  6. Galaxy S7 died after deleting a file from the system
  7. Galaxy S7 turns itself on and off
  8. Galaxy S7 keeps showing low storage space error
  9. Truck’s Bluetooth speakers not working properly when connected to Galaxy S7 edge and other Bluetooth devices are nearby
  10. Galaxy S7 stops reading MP3 files after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 messaging app lags when in group chat

So my phone has this problem with the texting. You see I just got my phone about a week ago and it has this problem. When I have a group chat and i’m getting more than one text at a time it lags, doesn’t receive the text, or will separate the conversation to each person and I have to download the text like a picture which doesn’t work. — Sam_morales03

Solution: Hi Sam_morales03. There may be an app-level bug causing this problem so the first troubleshooting step that you want to do is to delete the messaging app’s cache and data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Deleting a messaging app’s data will delete your conversation threads so if you have some important messages, be sure to create a backup first.

If wiping the cache and data won’t change anything, consider using a different messaging app. You can download some free messaging apps from Google Play Store.

Problem #2: Galaxy S7 keeps rebooting by itself

I have a Galaxy S7 which powered off by itself. When I powered it on, it just shows MetroPCS logo and won’t go past it. No reboot has worked. Tried soft and hard reboot, nothing is working. I am tired with the phone. I just got the phone not even 7 days ago and so many problems. I have insurance on it. I don’t know what to do. I just need it fixed I deal with security with public and I need my phone handy at all times. Thank you. — Sunshine_8813

Solution: Hi Sunshine_8813. In a lot of cases like yours, the main cause of the problem is hardware-related. If you can’t boot the phone to alternate modes (Recovery mode, Safe mode, and Odin mode), then the only thing that you can do is send it in. We understand that your phone is important for your job but repair or replacement is the only solution for you. You can’t do any software troubleshooting on the device if it won’t stop rebooting by itself.

In some rare cases, there may be a chance that the random reboot issue may stop to allow you flash the bootloader or firmware. Flashing or installing is the only available option for you if you can successfully restart the phone to Odin or Download mode. Basically, what you want to do is to force an update to your phone to wipe the current firmware or bootloader and bring all software back to its original state. Again, flashing is only possible if you manage to boot your S7 to Download mode. To do that, follow these steps:

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Booting to Download mode is not a solution in itself but a way to possibly fix your problem. If your phone won’t reboot on its own while it’s on this mode, you then need to get hold of a PC so you can install the right software for the subsequent flashing process.

Bear in mind that flashing is inherently risky and may result to complications if not done properly. Make sure that you do some research about flashing and how it should be done on your device. Not all flashing process is the same so be sure to use a guide specifically designed for your phone model.

You also need to use the correct firmware version for your phone model. A good flashing guide should mention a link where you can download the necessary software for your PC and the correct firmware for your phone.

Before you try to flash the firmware, we recommend that you try flashing the bootloader first as a bad bootloader sometimes results to random reboot problems. Like flashing a firmware, there must be a specific set of steps on how to do this on your S7. To give you a general idea on how to flash a bootloader, try checking the steps below:

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem #3: Sent messages from Galaxy S7 edge do not always arrive

Hi. My friend has a Samsung S7 Edge and I have an iPhone 7 plus. Every morning he sends a text message but sometimes they don’t arrive. He’s not aware of it as it appears to be sent. I have to text him to see what’s happened. He tries to resend and sometimes it arrives.

The other night 3 of the same messages all arrived in the evening although they were sent in the morning. His phone at that time was connected to wifi. Hope you can solve the problem. Thanks. — Carolyns

Solution: Hi Carolyns. An issue like this requires support from both carriers (yours and your friends). Although the problem can be caused by your friend’s phone, it can easily just as easily be an issue on your end, or on one of the carrier’s systems. Troubleshooting in this case needs time and effort on both yours and your friend’s phone too.

To fix a possible app or phone issue on his phone, try to ask him to delete his messaging app’s cache and data first. To do that, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping the messaging app’s cache and data won’t help, he then needs to try using a different messaging app for a few days so he can observe if the problem lies on the current app. There are many free messaging apps in the Google Play Store so you can direct him there.

If nothing changes and the issue won’t go away afterwards, ask him to contact his carrier so they can take note of the issue. A problem like this does not always have an instant answer and it may take some time from his carrier to figure out what’s going on. If the carrier will say that everything is good on their end after a thorough troubleshooting, the cause of the problem may be on your network.

Problem #4: Galaxy S7 not receiving Nougat update

Hello. I just wanted to know if there any specific reason why a Samsung Note 5 and a Galaxy S7 Edge (some) would not get the Nougat 7.0 update? I tried to see if the update was released in my area but every time I click on Software update, a notification pops up and says my device is up to date. I also have another Galaxy S7 Edge and S7 but they are already running the Nougat version. I’m not quite sure what the problem is. Please advise. Thanks! — Eva

Solution: Hi Eva. For carrier-provided phones, system updates are usually released in batches so all a user can do is to wait for their device’s turn to download them. There’s nothing that you can do about that but if you think your device is way overdue for an update, you should contact your carrier for information.

If your phone is built for another network and you’re using it in another, you cannot expect to receive an over-the-air (OTA) update. A carrier can only update its own phone. If it detects that you’re using a phone from another carrier, like an AT&T Galaxy S7 and you are in AT&T network, your own carrier won’t release an OTA update to your device at all. This is to prevent bricking your device. If your S7 is part of your subscription plan with your current carrier,  we suggest that you contact them so they can assist you.

In some cases, carrier won’t also release updates to rooted or customized (phones that run custom or unofficial firmware) devices. Again, this is to prevent bricking devices. If your phone has been rooted or customized, try to flash the stock software first before checking for any OTA update.

If you have a computer, try to install Samsung Smart Switch to it and use it to check if you can update your phone.

Problem #5: Galaxy S7 screen stays black and won’t turn on after it was cracked

I have a Samsung Galaxy S7. I had it in my back pocket while tearing shingles off a roof. Some how I must have hit it and put a small dent which lead to the screen cracking. The cracks are small and hard to see. At first I had a little screen picture at the top but it wasn’t right but now the screen stays black. It has the lights like my message light is blinking, when someone calls it rings but I haven’t been able to answer it cause I don’t think I can swipe unlock it. Would replacing the screen alone fix this issue or is there more wrong then that. Is the LCD in the screen itself or is it totally different. Any questions feel free to ask. I did do a soft reset and it didn’t change anything. Thank you very much for your time as I’m sure it is valuable. — Brian

Solution: Hi Brian. If this problem was there before the phone was physically damaged, stop wasting your time looking for software solutions. The best thing that you can do is to send it in so the hardware can be checked. That’s the only way to determine the extent of the hardware malfunction. Frankly, we can’t really tell if the issue is only limited to the screen assembly, or if there’s another malfunctioning part in the logic board. That the phone is showing that it’s on and can still receive calls is itself a good thing as it suggests that the system in general is still working.

If the problem has been happening before damaging the screen, try to do a master reset and proceed from there. Master or factory reset will restore all software settings back to their defaults so if a glitch has developed after some time, it should be able to eliminate them easily.

Here are the steps on how to master reset your S7:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #6: Galaxy S7 died after deleting a file from the system

I had this program ‘Andromeizer’ and every time it started it stated: this file <App_’?’, is a txt file. It takes space and is a potential security threat. Fix it!>. So I did fix it! I went to the tread: 0/’sys’ or ‘system ?’ and found the file and deleted it! And I rebooted as requested! That was last the time I had my phone open! I have tried all your advices and none of them does the trick! I have had it in a shop for repair but they gave up! I’m not sure whether they’re experts or not but I really don’t think so! Thank you. — LaKris

Solution: Hi LaKris. If an Android phone does not turn back on, there’s almost always nothing that an average user can do about it. Try to boot the phone to alternate modes first and see if a certain hardware button combination can make the phone come back on. Only then can do the follow up troubleshooting. Remember, you cannot do any software troubleshooting unless the phone is on. If it remains dead or unresponsive, there must be a hardware cause to it. In that case, you must contact Samsung or any relevant party so the phone can be repaired or replaced. If your local service center is of no good, send it to Samsung instead.

For reference, here are the steps on how to boot your S7 to the three alternate boot modes and their respective follow-up troubleshooting:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #7: Galaxy S7 turns itself on and off

Hello. I have a Samsung Galaxy S7. I got it as a gift and assumed it was brand new. worked fine when i used it for the first year approximately. Didn’t have internet at the time so didn’t use it much. One day i was using it and it turned off on me. I plugged it into power and after a few moments it started to turn itself on and off repeatedly and would show random battery percentage.

I tried factory reset multiple times and no luck. done some research and found out it was a refurbished device so it had no warranty and so i bought the latest s tab 2 but want to get this old one fixed. Any help would be great. Thanks. — Dakota

Solution: Hi Dakota. Like what we’re saying above, random reboot issues are mostly caused by bad hardware. If you’ve already tried all applicable software troubleshooting like wiping the  cache partition, battery recalibration, observing in safe mode, and factory reset, there must be a malfunction in the hardware causing it. In some cases, a bad battery can result to frequent crashes or reboots while in others, a damaged power IC can also lead to the same symptoms. Because your phone’s battery is integrated to the logic board, only a repair can identify if it’s still working or not. The same can be said for other hardware components so be sure to bring the phone to Samsung or to an independent service center.

Problem #8: Galaxy S7 keeps showing low storage space error

HI guys! For the last 3 or 4 months, my phone has been telling me that I am low on storage space. I usually don’t keep a lot of excess apps on my phone other than the ones that come stock, and I have deleted 5 or 6 excess apps since I started getting this notification, yet I continue to get this notification. I absolutely require all of the apps that are currently left on my phone. I have also deleted all excess files, and done all of the soft resetting and everything like that, and still get that notification. I don’t have an SD card, and absolutely cannot afford one. It should be mentioned that my mother has the same phone and is having the same issue, and we got them around the same time. Is this a problem with the phone? Are there any tips or tricks to fix this? — Laci

Solution: Hi Laci. A common sense trick in this case is to ensure that you have more than enough storage space left by checking available storage under Settings. Make sure that you have at least 1GB left to allow system caching to be done without problems. If you have more than 1GB available space at this time and the phone continues to show the error, it may be due to a system glitch. Do a master reset and see how it goes afterwards. Be sure to back your important files up such as photos, videos, etc., before doing the reset.

Problem #9: Truck’s Bluetooth speakers not working properly when connected to  Galaxy S7 edge and other Bluetooth devices are nearby

I have a S7 edge, Gear S2 Watch, Bluetooth headset and when I’m in my work truck, I connect to a Bluetooth audio device that plugs into my truck’s AUX port. With all devices connected, the audio coming from the trucks speakers is of very poor quality until I disconnect my headset and watch so that my phone is only connected to the Bluetooth aux device. I thought that Bluetooth devices wouldn’t interfere with one another. Any help to fix this issue would be appreciated. My truck is a 2008 Toyota Tundra, no GPS, no satellite radio. — Dave

Solution: Hi Dave. In general, almost all of the latest Bluetooth gadgets are equipped with a system that prevents interference from other Bluetooth devices, even when they’re using the same frequencies. Interference from other Bluetooth devices usually result to disconnection or random drops in connection so if you’re experiencing any of these two, you have no other choice but to turn off the problematic device. Since you’ve pretty much isolated the issue yourself, the problem most probably lies on your truck’s Bluetooth speakers. Contact the maker of the speakers and see if there’s any way to minimize interference when other Bluetooth devices are operating in range.

Problem #10: Galaxy S7 stops reading MP3 files after an update

March 30, 2017 came a new update for my phone so I plugged it in and let it run its course. When it finished I realized that none of the mp3 files on my SD card worked saying “Sorry, this player does not support this type of audio file.” The photos on my SD card were also blank, yet all the files showed they were still there with their respective sizes. I’ve deleted and downloaded the same app, a new app, tried opening the files on another S7, restarted the phone (once with and once without the card inside), moved them to the phone and back, moved them to Google drive and back, and all with the same result. Nothing supports the files and shows blank pictures. I’m confused as to why the update even touched anything on the encrypted SD card, much less why it did what it did. What should I do? — Felix

Solution: Hi Felix. The latest Android update may have caused a glitch with the operating system or other apps that reads the SD card. We haven’t heard of any such glitch but anything can happen when there are millions of possible points of failure in a complicated ecosystem as Android. Try wiping the cache partition first to see if that will change anything. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If refreshing the system cache won’t help at all, booting to safe mode might. Safe mode blocks apps other than the ones that came preinstalled. If one of your installed apps is causing the problem, the issue should not occur while safe mode is on.

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Should the issue remains after doing the two procedures above, don’t hesitate to factory reset your phone. All these three (wiping the cache partition, observing in safe mode, and factory reset) are meant to address general post-update issues but they can also be performed if you encounter a particular problem. If the issue remains, that’s can be an indication that of a possible firmware glitch or poor firmware coding. This means that it’s a bug due to inefficient coding that was not noticed by the developer. If you updated your phone by air (OTA), you should contact your carrier for a solution. Bugs due to poor coding don’t have immediate solutions and it may take some time before a developer can come up with a fix.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 Bluetooth drains battery faster, won’t connect to T-Mobile mobile data, other issues

Hello Android community! Welcome to another post that addresses some #GalaxyS6 issue reported to us. If you won’t find a solution to your own issue in this post, don’t hesitate to visit our main Galaxy S6 troubleshooting page.

In the meantime, here are the topics we discuss for you today:

  1. Galaxy S6 “Unfortunately, Messages has stopped” error
  2. Galaxy S6 Bluetooth drains battery faster
  3. Accidentally dropped Galaxy S6 won’t turn on when not connected to charger
  4. Sprint Galaxy S6 won’t connect to T-Mobile mobile data in Nevada
  5. Galaxy S6 can’t access SD card
  6. Liquid damaged Galaxy S6 won’t boot back up

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 “Unfortunately, Messages has stopped” error

I am having trouble with my phone for several weeks. I brought it in to AT&T to have it looked at, called Samsung support and brought it in to the Samsung rep at Best Buy. Initially, the phone just started turning off and on without rhyme or reason. We tried everything and it didn’t help. Then it started working for about a week, then started again. I keep clearing the cache.

Now, I am just having trouble with text messages. I receive the error message “Unfortunately, Messages has stopped.” I uninstalled the DirectTV app, which was my only new app. I thought the problem resolved, but only for a few moments. I have rebooted multiple times and cleared the cache. Nothing seems to work.

Your troubleshooting tips suggest removing the battery before sending this form, however I have the Edge S6 Active with no ability to remove the battery. I would really like to resolve this problem ASAP, as I have about 25 text messages that I am unable to view. Some are work related! Please advise as soon as you are able. My phone does work, so you could always call. I’m at my wit’s end here. Thank you in advance. — Toni

Solution: Hi Toni. You said you brought the phone to AT&T and Samsung. So, what did they tell you? Having checked the phone physically, they are in a much authoritative position to tell you what needs to be done for this case. You should have followed whatever they told you to do. Advices of armchair technicians like us are limited to whatever you tell us as far as device history and symptoms are concerned. This means that the solutions we provide also depends on the symptoms and problem descriptions you give us, which may not be enough to actually go to the root of the issue. The “Unfortunately, Messages has stopped” error suggests that the messaging app you’re using may be buggy and no longer works normally. The bug can be due to another app, an operating system level glitch, or some unknown software issue.

Boot the S6 to safe mode

To check if a third party app is to blame, restart the device in safe mode first. Once the phone has booted to safe mode, all third party apps and services will no longer run so if one of them is the culprit, the issue won’t occur. To boot to safe mode, follow these steps:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
  • Observe the phone for at least 24 hours.

Safe mode won’t track down the responsible app so you must invest some time in identifying it. This can be done by uninstalling all third party apps one by one. Make sure to observe how messaging app works after each uninstall. If it works fine after removing a particular app, that app is the most likely cause of the error.

Delete the cache partition

If you’ve never tried this before, we also recommend that you do it, especially if booting to safe mode won’t help. Sometimes, system updates and app installations can corrupt the system cache, resulting to other apps to behave erratically. By wiping the cache partition, you are forcing the phone to build a new cache. If the cause of your phone error is a corrupted system cache, this procedure will help. Here are the steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Delete cache and data of the messaging app

Should the two procedures won’t work at all, you have no other choice but to wipe the cache and data of the app in question. Tapping on Clear Data button however will delete all your conversation threads, including  the ones you haven’t read yet. If you can, try to create a backup  of all your SMS first before you perform this step. You can use Samsung’s Smart Switch app for the job. Once you’re done wiping the app’s cache and data, you can simply re-sync your messaging app with Smart Switch to get the messages back.

Now, these are the steps on how to delete the cache and data of the app:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps.” This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, look for the messaging app you’re using and tap it.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #2: Galaxy S6 Bluetooth drains battery faster

Hello. My Samsung Galaxy S6 has been working properly up until a month ago. Ever since i got my new vehicle, everytime i connect my phone via Bluetooth it seems to run up my battery usage consistently through the whole day. Even after my phone is disconnect from the bluetooth and the bluetooth is turned off it still consumes much more battery than normal. I have done multiple tests across a few days and everytime i did not connect anything via bluetooth i did not have a battery issue. It only appears to happen after i connected it once a day. For example, i connected my phone and after disconnecting it, turning off bluetooth, closing any applications using the application manager, and turning on power saver mode, i went through 80% of my battery in just 2 hours. If i do not connect it, it lasts the whole day. What could be causing this issue? — Kevin

Solution: Hi Kevin. There may be an unknown software bug in the system. Try wiping the cache partition of the phone first, then observe it again for some time. Refer to the steps above.

If a fresh system cache won’t make any difference, the next step is doing a Force Stop on the Bluetooth app. Depending on the state of the app, Clear Data button may also be available so you can also do that. Doing any of these two may hopefully disrupt the cycle that happens everytime the app is turned on and off. See to it that you observe the phone again for a few days after you Force Stop or Cleared the app’s data.

Finally, if that will not lead to anything positive, do a factory reset. This will not only reset all software settings back to their known, working state, but may also eliminate an OS-level bug that causes the problem. For reference, below are the steps on how to factory reset your S6:

  • Turn off your Samsung Galaxy S6.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #3: Accidentally dropped Galaxy S6 won’t turn on when not connected to charger

I dropped my phone yesterday, not in water, but just on a hard surface and now it will not come on. Charge up or function without it being on the charger. It only comes on when I use the down volume, power and home key together. When on, it shows 48% or some other number as the charging percentage, then it goes backwards to 0% within 2 or 3 minutes. If you remove it from the charger is completely shuts down. If I leave it on the charger it is fully functional. I can listen to my music, text, play games, etc. Please help my warranty just went out and of course I didn’t get insurance for the first time on a phone. — Latrice

Solution: Hi Latrice. If this problem started happening right after you accidentally dropped the phone, the cause is most probably hardware in nature. This means that there’s nothing much that you can do on your end to fix (unless you have the expertise and tools to open the phone up and diagnose hardware problems). The drop may have damaged the motherboard or the battery, which now results to the issue you’re having. There’s no point doing any software troubleshooting in this case; there’s no amount of software tweaks that you can do to fix your problem. Even if the manufacturer warranty is up, we strongly recommend that you bring the phone to a Samsung service center. You will still be paying almost the same amount to a third party repair shop so why not just let Samsung guys do the job.

Problem #4: Sprint Galaxy S6 won’t connect to T-Mobile mobile data in Nevada

My Samsung Galaxy S6 has been unlocked about 6 months ago. It’s originally a Sprint device. I was able to use the phone all this time with prepaid SIMs. Now that I have gotten the phone connected to another provider (T-Mobile), it doesn’t work the same. The first month it worked fine. Then, while relocating to another state (Texas to Nevada), the data was not working when I arrived at Nevada.

Somehow I figured out how to get the voice to work again but the data will not connect to the T-Mobile network. I made sure wi-fi was turned off and data network on. Phone works with wi-fi though.

Tried troubleshooting with T-Mobile and they cannot find out why it won’t connect. They even tried a new SIM and had the same result. I did notice something about the phone when I got it unlocked the first time though, but didn’t think nothing about it since the phone was working fine. A pop up would appear letting me know the phone needed a Samsung software update installed. After I would try to update it, it would give me an error stating “update not successful…error 7.” This message appears everyday once in a while. Could this be the problem? I tried a master reset and still had no success. I can make call but still cannot connect to T-Mobile data network. PLEASE need help! — Bea

Solution: Hi Bea. We are not sure if the “update not successful…error 7” is a Samsung error or Sprint software error. There seems to be no official or unofficial reports about it anywhere. If a master reset did not do anything and all APN settings are correct, the problem might be something you can’t do something about — frequency band. It’s possible that T-Mobile frequency band in your area in Nevada is non-existent or very weak. For example, if your Sprint phone is only capable of connecting to LTE Bands 25,26, and 41 and the T-Mobile in Nevada only transmits in Band 2, 4, and 12, you’ll never be able to use mobile data on this phone. To see if this is the case, use Google to search for the operating frequency band of your phone (use the model number). Once you have the complete operating frequency bands of your phone, contact T-Mobile and ask them for their frequency bands in your area in Nevada. See to it that you mention your specific location or city so they can give you accurate answers. If their operating frequency does not match with your phone’s frequency bands, you’re out of luck. A designated frequency band in a phone is provided by a specific hardware chip so you can’t change it.

Problem #5: Galaxy S6 can’t access SD card

My phone is unable to access my 8GB microSD card although it is still readable. It says I have 2.6GB free storage left. I can still see and open the files already found in my card, however I can’t delete, copy, move or rename any of the files in my card nor can I move files from my phone into my card and vice versa. This was never a problem until one day, it happened but I never took it seriously and figured it will go away but it never did. I have tried the basic solutions like restarting my phone as well removing my card and putting it back in, but the problem still persists. I can’t download files directly into my card either. What’s annoying is that there are some apps from the Play Store that I can’t install on my phone because an error message keeps saying that my phone is unable to access my SD card (error code: 18). Please help. — Brittany

Solution: Hi Brittany. Frankly, there’s nothing much in the internet that accurately explains what this Play Store error code: 18 means. We don’t work for Google so we have no idea what to do with this code. Some Android forums did tackle it but so far, there’s no official direction on what to do with it.  Considering your context, the error may be triggered by a bad SD card or an SD card-related issue. It is therefore imperative that you deal with the SD card first.

The first thing that you want to do is to ensure that the cache partition is deleted and refreshed. Refer to the steps above on how to wipe the cache partition.

After wiping the cache partition, try to see if you can create a copy of your files to either a computer or to a cloud service. Given the unreliability of SD cards, we don’t assume you save anything on it that are irreplaceable. It doesn’t take any advanced technical knowledge to know that SD cards can fail anytime so we hope you don’t use it to save something important.

Once a back up has been created, wipe or reformat the SD card using the phone.

Sometimes, encryption can also cause problems with SD cards. If you did encrypt the card before, try to decrypt it then observe how the phone reads it. If you did not encrypt the card, simply skip this.

If the problem remains even after you reformatted the SD card, try using a different card altogether. The current card may be corrupted or damaged for some reason.

If the same issue occurs even with the second SD card, do a factory reset.

Problem #6: Liquid damaged Galaxy S6 won’t boot back up

I had my phone on the dresser and found it drenched in some Moscato that fell over but I didn’t realize this happened until an hour later, when I went to look for my phone. I dabbed the phone dry, not taking it apart and looked at the phone and it was working normal. I was texting and then fell asleep. I woke up hours later and my phone was off. I turned it back on and got a message saying the device turned off because it was overheating. An hour later, another message popped up saying it was going to turn off due to overheating and suggested that maybe it’s because of too many apps open or water damage. So I turned off the phone and took the battery out and the whole inside of the phone was soaked in moscato as well. A tiny sticker above the battery was red, started to peel off a bit. I never noticed it before so I don’t know if that was useful. I dabbed it off and put it in rice over night because that is what was suggested to me.

Today I took it out of the rice and got the same message that it was over heating. So I put it back in. Do I leave it in rice for a few more days? I see questions answered for water damage but not drinking alcohol damage so I don’t know if i should handle it differently. I’ve never had problems with phones and I am not techy so please help. — Bella

Solution: Hi Bella. The main reason why leaving a wet electronic device in rice is to ensure that liquid is transferred to the rice and not stay with the device. Because rice is more common and can sometimes be more handy than dry silica gel (which can be a good substitute too), it’s the most often used material in doing an electronic “first aid.” Leaving your wet phone in rice without fully covering the container though is useless. You have to make sure that the rice and electronic device are inside a sealed container in order for moisture from the phone to move to the rice. The phone must be completely covered in rice and set aside for at least 1 WEEK in order for this to work. The overnight rice exposure you did probably did nothing. The main reason for the usage of rice is to get every last molecule of water from the phone and doing it for a few hours will not help. The process needs a long time in order to be effective.

Of course, it’s also important to let you know that BEFORE leaving a device in rice, it must be thoroughly cleaned with alcohol (70% rubbing alcohol will do but NOT drinking alcohol) to remove any impurities. If you never did this, forget about the rice; doing it is useless.

Anyway, the best thing that you can for now is to bring the phone to the nearest service center so they can clean the phone properly (with alcohol), dry it, and see if works again normally. Keep in mind that liquid damage can lead to multiple issues, depending on the severity of the spill. If a lot of components in the motherboard has become wet, one of them may become permanently damaged.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.