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Galaxy Note 4 shuts off when using the camera app, fast charge not working, other issues

Hello Android folks! Welcome to another #GalaxyNote4 article in this site. This post answers 9 more issues that we received over the past few days but if you can’t find anything helpful, don’t forget to also visit our previously published posts. For those new to our site, kindly visit our main Galaxy Note 4 troubleshooting page by following this link.

For now, here are the specific topics that we cover for you:

  1. Verizon Galaxy Note 4 won’t send and receive MMS in MetroPCS network
  2. Galaxy Note 4 fast charge not working
  3. Water damaged Galaxy Note 4 overheating, reboots randomly | Galaxy Note 4 shuts off when using the camera app
  4. Galaxy Note 4 mobile data connection not working when roaming
  5. Galaxy Note 4 icons on the right hand side are not responding
  6. Galaxy Note 4 from Korea not charging and randomly reboots
  7. Galaxy Note 4 won’t charge
  8. Galaxy Note 4 refuses to charge unless it’s set down
  9. Cannot remove Message+ app from Vodafone Galaxy Note 4

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Problem #1: Verizon Galaxy Note 4 won’t send and receive MMS in MetroPCS network

Hello. I hope you are well. I purchased a refurbished unlocked Samsung Galaxy Note 4. It is branded for Verizon, but I am on the MetroPCS network. The phone seems to work well. I am able to make and receive calls. I am able to send and receive text messages. I am not able to send or receive pictures via messages. I can send them using Facebook messenger, but not via the built-in messaging app. I have attempted to update the APN information. I used these two setups: I’m not sure what else to do. MetroPCS says they cannot help because it’s my own device and not one I purchased from them. Any help you can provide will be greatly appreciated. Thank you in advance. — Martha

Solution: Hi Martha. Software of Verizon phones are notoriously difficult to modify and we often encounter identical issues being raised here. Changing the APN settings simply won’t cut it and frankly, we are not aware of any way to modify a Verizon Note 4 to allow MMS sending and receiving when used in another network. This is one of the drawbacks of using a phone outside its intended network so we think you simply have to accept the fact that you’ll never be able to use it for MMS.

Problem #2: Galaxy Note 4 fast charge not working

Fast charge isn’t working. My fiance has the same phone and hers works so I know her cable and power thing is good. I’ve reset my phones cache, then backed up and factory reset. Same thing. It charges maybe 5% in an hour time if that. It does hold charge quite a while but takes nearly a day and then some to fully charge. It claims I’m connected via USB and I’m not. I’ve checked my charge port. Crystal clear. no debris I even sprayed electronic cleaner in it to be double sure. I can’t figure out what’s wrong with it. And yes, my fast charge is turned on, just doesn’t work as of 4 days ago. — Youknowit1092

Solution: Hi Youknowit1092. Doing the basic software troubleshooting like wiping the cache partition, factory reset as well the ocular inspection of the charging port are, well, basic steps. The general rule in this case is to do the basics and proceed with repair or replacement if they won’t change anything.

Fast charging feature both have software and hardware components and there’s no way to know for sure which of the two is preventing it from working properly. If you think you need to have this feature working, contact Samsung so you can have the phone checked or replaced.

Problem #3: Water damaged Galaxy Note 4 overheating, reboots randomly | Galaxy Note 4 shuts off when using the camera app

Hi I have a Samsung Note 4. There has been slight water damage over 6 months ago. I dried the phone immediately and the phone still worked. Recently, my phone has been overheating and shutting off. Now, when I try to use my camera the phone will shut off, as it will when I try opening apps or during a phone call. There are times when I am not using the phone and it will shut off and restart on its own. Today I got a message on my phone that said the following: Kernel panic! KRAIT INFO Panic caller: mdm_sybsys_powerup+0xf0/0x12c Panic Msg: CP BOOT UP FAIL NEED CP DUMP Thread: mdm_helper_prox:678   Pm8841_rev: 0x0 Wait… Done! UDC START Please help. I have also removed the battery and then put it back in. After doing all that, the problems persisted and the above message displayed just today. — Seema

Solution: Hi Seema. We don’t recognize the error message you mention so it’s best if you do the basic software troubleshooting first such as the cache partition wipe, safe mode, and factory reset. Each of these procedures will deal with different possible aspects of the problem but if nothing will change after doing all of them, you may very well have a damaged phone. Below are the steps on how to do each of them.

Wipe Cache Partition

The cache partition is a directory where Android save files used for apps to run smoother and faster. If you’ve noticed, apps usually load slower during the first time you run it since installation. But the next time you open it, it would be faster and even smoother. Of course, not everybody can notice that.

Wiping the cache partition is one way to get the phone out of Safe Mode or from being stuck on the logo during boot up. This procedure will all files stored in the cache partition, and how it’s done on the Note 4:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Boot Galaxy Note 4 in Safe Mode

Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem.

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Perform Master Reset

Master reset is very useful when the phone can’t boot in normally or stuck somewhere during boot up. The user will need to boot in recovery mode to be able to wipe the phone’s data partition and reset all settings to factory defaults.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #4: Galaxy Note 4 mobile data connection not working when roaming

My Note 4 works fine in home country but even with all the right settings it won’t connect to the Internet. I get voice and text but as soon as I try the browser it says I am offline. This is despite saying it’s registered on the network. Wifi works fine. My service provider has no answers. I carry two phones when travelling — an iPhone 6 and the Note 4, both with same service provider. The iPhone connects no problem. The top left hand corner of the phone shows the network but as soon as I key in the security code that network number becomes a G. This only occurs when roaming out of the country. Any ideas? — Geoff

Solution: Hi Geoff. This issue is best addressed by your carrier rather than by third party support teams like us. Roaming issues have a lot of carrier-specific aspects so only the technical support team from your carrier can fix the issue permanently. We think that your account or device may not be configured properly on their end so working with them is the only way to go. Roaming is more complicated than regular data connection because it involves another carrier in another country. Any problem in terms of account and technical configuration must be addressed first to see any difference. The bulk of the troubleshooting should be done in your carrier’s side. The most that  you can do on your end is to do a factory reset to make sure that there’s no third party app or services affecting the firmware. If you’ve already done that you must continue working with them to solve this issue.

Problem #5: Galaxy Note 4 icons on the right hand side are not responding

I have a Samsung Galaxy Note 4. In really good condition and looked after. One morning i was using it and everthing was fine. Then about an hour later, i started using it again and i found that it was not letting me touch the right icons etc. So i took the battery out and put it back in as i think that was strange. Everthing was working fine again then about 20 mins into using it it started to slow respond touch then it would go crazy and be touching on its own.

Right now i thought i will do a software reboot and wipe the phone as i think it could be due to virus or software problem. So I set the phone back and it worked fine for the rest of the day.

The next morning i got up and it started doing it straight away so I took the battery back out and tried again. And it works for like 5 mins then starts going crazy again. If u leave it alone for a bit then use it again, it’s fine for a little bit. Please can you help me because people are saying i need a new LCD screen but if that was the case how dose it work fine one minute then not. — Abby

Solution: Hi Abby. Like in all Android troubleshooting, you should follow only one rule here — if software solutions won’t fix it, then hardware must be to blame. That said, we say that you do the steps that we already outlined above.

The first thing that you want to do is wipe the cache partition, followed by a safe mode. As mentioned above, safe mode can help you identify the problem is it’s due to a third party app only. Third party apps are the apps you install that do not come pre-installed on the device and are not built by Google, Samsung, or your carrier. Keep in mind that not all apps are created with the same expertise, funding, and intent. Some may work exceptionally well with a lot of Android firmware versions and phone models while others may only be for a targeted set of devices and firmware versions. As an end user, we often do not bother to check whether an app that we install is compatible or not but we say you start doing it, especially that you’re having this problem. If you’re fond of installing apps without checking where they come from and whether or not they’re created by reputable developers, you should try booting the phone to safe mode. Once the phone is running in safe mode, observe it for a day and see if the screen continues to glitch. If it doesn’t, that’s proof that one of the apps is problematic.

Should the issue remains after wiping the cache and when the phone is running on safe mode, don’t hesitate to revert the phone’s software back to their defaults. If the problem is being caused by a software glitch that may have developed over time, factory reset should fix it. If nothing improves and the issue stays, there may be a screen problem so you want to have the phone repaired or replaced.

Problem #6: Galaxy Note 4 from Korea not charging and randomly reboots

Greetings. I bought my Samsung Note 4 from Korea. Ever since the phone arrived, I had problem with the charging system. The battery could not last for long. I could not use it for social media applications like Facebook, Whatsapp and all that because the phone will go off unannounced.

When the phone hit the ground, it goes off by itself and If you switch it off yourself, you cannot switch it back on. Whenever it goes off, you need to connect the charger to it before it can be switched on. I have it to my dealer, and he said it was the charging system. The charging system was replaced and it was worse. It could not be charged up to 100%. When it gets to 75% it start going down again even if the charger is connected.

The feedback I got from the Dealer was that since the Phone came from Korea, they need a charging system from Korea and that the new charging system which was bought was not from Korea hence the reason why the phone’s problem got worse. The old charging system was fixed back and I could not have my phone back even with the initial challenges I had with the phone. This time, you need a USB port to even start the phone if not, it will not work.

I sent the phone to a different dealer. he told me that if I change the board, the phone will work normal. I am not sure if I spend that money the phone will come back to normal. Currently the phone is off without power in the battery. What do you think is the problem and how do I resolve it. Is the replacement of the Board, the solution to the problem? — Samuel

Solution: Hi Samuel. There’s no way for us to know what the true cause of the problem is but we think it may be a battery issue. The initial release date of the Galaxy Note 4 was over 2 years ago so if your device was one of the first batches, there’s a chance that the battery may have simply lost significant capacity to hold a charge. There’s still a possibility that it may be a logic board problem but we say you try using a new battery first before you send the phone in for repair.

Also, make sure that you do the usual software troubleshooting for this case (wiping the cache partition, booting to safe mode, factory reset) including battery calibration. Here’s how to do it:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Problem #7: Galaxy Note 4 won’t charge

Dear Droid Guy. I am having problems with my son’s Note 4. It won’t charge and I have tried all possible combinations of button resets. I have also carried-out a hard reset with no luck. On 2 occasions I have got as far as the Android boot screen but this lasts only a couple of seconds before the handset switches off again. When switching on the handset, the green led appears and flashes once and the battery icon appears on the screen as normal. However, after that point the battery icon flashes on and off (not the battery charge level) and the red led flashes in sync. The handset will not charge. The flashing battery icon is not normal and I’ve yet to find YouTube videos to try that go beyond the button reset suggestions. Have you come across this before and have any suggestions I might try? Thank you. Kind Regards. — Trevor        

Solution: Hi Trevor. As what we told others above, Android troubleshooting is really simple. If you’ve already exhausted all software troubleshooting, bad hardware may be to blame. If the inside of the charging port looks normal (no debris or bent pin), there may be a logic board problem causing the issue. In some cases, a malfunctioning power IC is to blame. A thorough hardware diagnostics must be done to identify the problem. Our blog does not provide DIY (do-it-yourself) hardware troubleshooting and solutions because of the level of technical expertise tools required to do them so you want to send the phone in to Samsung instead. If the phone is already out of warranty at this time, bring it to an independent service center.

Problem #8: Galaxy Note 4 refuses to charge unless it’s set down

So I got my friends Galaxy Note 4 (in pretty rough condition, the back of the phone is scratched up, the screen is smashed, things like that) and for the first few months had little to no issues that couldn’t be solved with a hard or soft reset, but as of late the phone has been giving me troubles. It started off last night with the phone refusing to charge unless i set it down. (It ended up working in the morning) but then the phone earlier on today shut down at 4% battery. I’ve been using an Alcatel charger designed for a lousy old flip phone for the past month and its worked okay. I tried turning it on again but the screen where is says Samsung GALAXY Note 4 just flashes on and off.

I have tried removing the battery and holding down the power button for a long period of time (I’d say about 1-2 minutes) and putting it in again but to no avail. If I plug it in it shows the battery with the loading circle on it. I do not want to do a factory reset or my friend will get mad at me. What do I do? — Theheirofegg

Solution: Hi Theheirofegg. Factory reset is a necessary troubleshooting step in this case to ascertain if a software glitch is causing the issue. If you don’t want to do that, you can skip it temporarily by using another battery. Other troubleshooting steps that you can try includes wiping the cache partition and booting to safe mode. Refer to the suggestions we provide above.

You can also try to use another charger and charger to see if it will make any difference.

Problem #9: Cannot remove Message+ app from Vodafone Galaxy Note 4

Hi. I recently purchased a Vodaphone phone with Android 6.0. Not realizing that “Message plus” was the SMS app, I downloaded “Messaging” from the Play Store. Then it asked me if I wanted to use that as my default SMS programme. Well that was all fine but now I have a notification that won’t swipe away telling me to setup my message plus. Then to even further complicate things, i needed Facebook messenger otherwise it wouldn’t let me get Facebook messages on my phone. Then the problems really started as it refused to let me use Facebook Messenger without making that my default SMS messenger. So I thought OK, I’ll use that for the lot. Then I tried to delete the other 2 messenger apps and found I couldn’t. I tried all 3 ways on the internet of deleting apps in 6.0, but my 6.0 doesn’t function the way the instructions do. I thought the issues might be because I chose the simple home screen. So I changed it back to the standard, but still mine did not function the same. When I tap and hold on the home screen it only comes up with a “remove” option, to remove the shortcut. So I go into the app list and tap on the app, but it only has a “force stop” option on one and a “force stop” and “disable” function on the other. No “un-install” So I went to the play store, found message plus and clicked “un-install” but it is still in my phone asking me to set it up still!!! Help. How do I get rid of them? — Kirigeorge75

Solution: Hi Kirigeorge75. If you have a Vodafone device, Message+ app is most probably a pre-installed app, which means that it’s part of the software package when the phone left the factory. Carriers often modify vanilla Android  version from Google so they can add their own products to their devices. In other words, there’s no way to remove Message+ app from your phone unless you root it and/or use custom software. Keep in mind though that rooting or using unofficial firmware can compromise the security of your phone so do it at your own risk. If you want to root your phone, try to do some research first and use Google to look for a good guide that will help you do it. Our blog does not provide rooting or flashing guides so we suggest that you start your search by going to forums and websites such as XDA Developers forum or Sammobile.


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