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Galaxy S6 randomly restarting on its own, plus more issues

S6 Edge restart

Welcome to another #GalaxyS6 series post! The issues discussed below are gathered from email sent to us by some members of the TheDroidGuy community. If you are new to out site, don’t forget to visit other Galaxy S6 posts we published before.

  1. Galaxy S6 Edge cannot enable some apps
  2. Galaxy S6 Edge freezing, random restarts, apps not working issues
  3. Galaxy S6 screen not working
  4. Verizon Galaxy S6 won’t send text message when used on AT&T network
  5. Galaxy S6 randomly restarting on its own
  6. Galaxy S6 texting problem after Marshmallow update
  7. Galaxy S6 getting Google Play Store and internet pop ups

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 Edge cannot enable some apps

Hello and thank you for a great and useful website! I have a weird issue in my Galaxy S6 Edge. I’ve had my phone only for a couple of months.

Certain applications needs to be allowed access / enabled to function properly.

I have for example the application Texpand that needs enabled to be able to work. So I go to ACCESSIBILITY –> down to SERVICES –> and then I tap on Texpand. I click on the button in the right corner to enable it and a window pops up asking to either enable it or cancel. So far so good.

But when I click the “enable” button nothing happens. It’s totally unresponsive. The “cancel” button works fine but there’s nothing I can do about the “enable” button.

So, now I have a bunch of applications that I can’t use, because I can’t enable them. I make you a list of these applications just in case it’s important:

  • SafeInCloud Auto-fill
  • Native Clipboard
  • MacroDroid
  • Greenify
  • Texpand
  • TalkBack
  • Switch Access

I would be very grateful if you would have a solution to this strange problem. I have no clue why it started happening. Thank you! ūüôā

I don’t have Facebook (yes, we are a few existing ones still on earth) so I can’t like your page to get priority. — Mika

Solution: Hi Mika. Enabling apps is supposed to be straightforward. There must be a glitch or changed system setting that prevents said apps above to fail to initialize. To fix it, make sure that you try to clear their cache and data first. Here’s how to do it:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app by tapping it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Tapping the Clear data button is the virtual equivalent of installing an app. Clear Cache clears out the temporary files of an app that are possibly causing its erratic behavior. It is very safe to do since it retains your app settings. If this procedure won’t change anything though, we recommend that you do a factory reset. This will ensure that all app and operating system settings are restored to default. If you changed some settings before that resulted to this problem now, or if a firmware glitch is behind the trouble, performing a factory reset should be an effective solution. Simply follow these steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‚ÄėPower on logo‚Äô, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‚Äėwipe data/factory reset‚Äô and press the Power key to select it.
  • Press the Volume Down button again until the option ‚ÄėYes ‚ÄĒ delete all user data‚Äô is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‚ÄėReboot system now‚Äô and hit the Power key to restart the phone.

Factory reset will wipe the phone’s internal storage. Be sure to create a backup of your personal data like photos, videos, contacts, etc., before proceeding.

Problem #2: Galaxy S6 Edge freezing, random restarts, apps not working issues

Good day. I have Samsung Galaxy S6 Edge and has a lot of problems:

  1. Unfortunately application has stopped. Like Google Play, YouTube, Facebook Messenger, mostly all the installed apps even settings keyboard.

whatever you open is always closed..

  1. Freeze
  2. Restarting randomly
  3. Shutdown randomly

Is a brand new phone just bought it from ebay from USA. From the beginning i received just turn on after a few minute was restarting. We do all the possible solutions like hard reset and re-flash. But still the same problem. Any other options to fix it. It so difficult to send back to the seller. I live in the island. Please give me some opinion or advice in order to fix the problem. — Allan

Solution: Hi Allan. Do these problems show themselves right after setting up the phone for the first time? If yes, then you most probably have gotten a bad phone in the first place. The best option in this case is to ask for replacement. However, if the problems started appearing after some time and after installing your current apps, then the reason for all them may be due to a bad app. Boot the phone in safe mode for 24 hours and observe how the phone behaves. While safe mode is on, all third party apps will be prevented from running. If one of them is the culprit, the issue should fail to occur. If that happens, start uninstalling apps until the issue is gone. Here are the steps on how to boot your S6 in safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text ‚ÄúSafe mode‚ÄĚ is displayed at the lower-left corner of the screen.

Should the problems return even when safe mode is on, make sure that you do a factory reset.

Problem #3: Galaxy S6 screen not working

About a week and a half ago, i carried out a major software update, and all was good. That night we had a massive lightning storm, and my phone was charging for a while before i removed it from the charger. i noticed later when it was back on charge that the screen was flashing — like lightning flashes. Since then, it has flashed when the power is almost full, almost empty and when near the plug point it was charging on that night. it does not flash as badly when charging at another station.

I have cleared the cache etc, but today the screen has gone totally blank, i can hear it starting up, and can hear messages coming through, but restarting does not help power up the screen.

Please let me know if you have any thoughts. I have a screen repair left under warranty, but don’t want to spend a fortune on repairs. Thank you for your time. — Chantal

Solution: Hi Chantal. If the phone makes a tone or vibrates when you restart it but the screen remains black, that’s a clear sign that the screen has totally failed at this time. Such issue cannot be resolved by doing software changes or software solutions. Be sure to have the phone checked for a possible repair.

Problem #4: Verizon Galaxy S6 won’t send text message when used on AT&T network

Hello. I recently went to AT&T and got a prepaid plan for my phone. However, my phone is a Verizon phone. But we went ahead and tried to set up service. At first it wasn’t wanting to work. But luckily another employee mentioned the APN settings. We changed them and my phone was good to go. When I got to work later that day I was texting my girlfriend when all of the sudden my phone said it could not send messages. I tried different contacts, and different messaging apps to no avail. I cleared my message data in setting thinking that would help. Restarted the phone, and just fought with it for over an hour, I still had mobile data to send emails and use my browser. I was about to head to the AT&T store to see if they could help, when my messenger started working again, out of the blue. Any idea what my issue could be? — Austin

Solution: Hi Austin. We’ve heard of many issues about Verizon phones having all sorts of problems when a user switch over to a different carrier. That said, your issue is just one of the many problems already being discussed in our site and in other third party forums. But just like you, we really don’t have a definitive answer as to why many Verizon phones tend to have problems sending text messages when on other networks. We do know that Verizon’s firmware is coded to make it difficult for users to tamper with. Your case may be due to a firmware glitch, or may be a network problem in your area. If the issue returns in the future, make sure to work with AT&T technical support team, and not with their sales people to find a fix.

If you want to browser similar issues, take a look at these previous posts.

Problem #5: Galaxy S6 randomly restarting on its own

Hello. I’m messaging you today due to a problem I’ve encountered on my phone for the past week or so. My phone originally started shutting down randomly and the only way it would turn back on is if I connected it to a charger. After a month or so of having to do that time to time my phone completely shut down even with a full battery. It would turn on but only for 5 seconds before shutting down once again.

I’m not a technical genius since I’m only 16 but I’ve researched enough on the internet to see if there was a solution to my problem. Sadly I haven’t found one yet and I am hoping you will have an answer for me. So, thank you for your time in reading this I hope I was detailed enough for you to get a general idea of what the problem is. Best regards. — Hailey

Solution: Hi Hailey. A cause for a random restart issue like the one you are experiencing right now can range from a corrupted system file, faulty battery,  to a defective hardware. Your first task is to find out which of the known potential causes is the real culprit. Below are possible causes that may be at play on your phone right now.

Bad battery. Back in the day when when Samsung phones still have a removable battery pack, checking if the battery is not working is a no-brainer. For an S6 user, this otherwise simple task can be challenging as it involves opening the back panel of the phone and possibly voiding the warranty in the process. Because you can’t easily check the true status of the battery at this time, make sure that you reserve this step as a last resort as you need the help of a professional to take it out properly. We do want to mention it as the most likely reason first as majority of the problems like yours are caused by a bad battery issue.

Problematic third party app. If you have lots of apps installed, consider booting the phone in safe mode (steps provided above) to see if one of them is to blame. If your phone works normally on safe mode (no random restart) you can then start uninstalling apps until you have eliminated the problem is resolved.

Operating system glitch. Sometimes, Android operating system encounters conflicts with other apps causing a glitch, which in turn, can affect other apps or the basic functions of the phone. If the issue happened after an update, make sure that you wipe the phone’s cache partition and do a factory reset.

Overheating. Smartphones are designed to prevent further damage when some critical components have reached a certain heat threshold by turning itself off automatically. If you’ve noticed that your phone becomes uncomfortably hot before shutting down on its own, your device must be overheating. If it happens regularly, make sure to perform basic software troubleshooting and solutions (like wiping the cache, doing a factory reset) first before having it checked by a professional for potential hardware trouble.

Other hardware malfunction. There are thousands of components inside your phone and any of them can fail. If software solutions don’t seem to do anything, you can assume that there’s a hardware failure behind your problem. Call Samsung or your wireless carrier so you can have the phone checked physically. Better still, simply ask for a replacement unit.

Problem #6: Galaxy S6 texting problem after Marshmallow update

Hello. My name is Chance. I have having a problem when sending a text to someone. It horribly lags when I type in the persons contact name. Normally, when I type a letter or a few letters that define the contact it responds very quickly and shows related contacts, but unfortunately there is a lag to get there. I have typed the full name to see and it takes about 10 or more seconds until the contact drop down enables right below where I need to select the person to send a text message.

I don’t understand what the deal is but I know Andriod 6.0 has bugs still. I need a fix. Everything is functional except the the section where I am typing a contact name. When I type for example the letter A it will give me a list of my contacts related to that.

Thank you for you kind consideration regarding this matter. I trust you get my concern.

Thank you so much. — Chance

Solution: Hi Chance. If this problem happened right after updating to Android Marshmallow, the best solutions you can take include deleting the app’s cache and data, wiping the cache partition, and performing a factory reset. We are still in the process of collecting other Marshmallow-related issues so we can’t say for sure if this problem is isolated, or if other users have it too. We will update this post once we have more information about the problem.

 

Problem #7: Galaxy S6 getting Google Play Store and internet pop ups

When i wake my phone up after using it for awhile i get pop-ups from various Google Play games and internet pages. The longer I’m away from my phone the worse it is. For example first thing in the morning i check my phone and i get half a dozen pop ups or more. i literally sit and wait for the pop-ups to stop so i can check my phone for calls or messages. I’ve blocked pop-ups and notifications from every application on my phone. I’ve virus checked it and swept my cache every few days and nothing helps. I’ve trolled the internet looking for solutions and tried everything and NOTHING helps…. please please help me solve this problem the phone works perfectly for me other than those annoying pop-ups.

Thanks. — Elle

Solution: Hi Elle. Your phone may be infected with an adware, or worse, malware. Whatever the case, the best thing that you can do right now is to do a factory reset. This will ensure that you restore all the normal functions of your phone to their default settings.
Now, after the factory reset, be sure not to install the same set of apps. The thing is, the adware or malware that has infected your phone right were most probably done by one of your apps. If you’re not careful with what app you install, no antivirus can help you. Some newer forms of malware are undetectable by most free, or even, paid mobile antivirus apps. If you don’t want to infect your again, stick to official apps as much as possible. Many mobile viruses are transmitted by gaming or shopping apps. Free apps are good but their developers may not necessarily want to give them for free. They will always, one way or another, find a way to monetize their products and one of such ways is to steal information or infect devices with adware so they can get paid. If you have many free games and apps, it’s time that you review, and possibly, uninstall them. And don’t forget, always keep an eye on what you install.


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 battery percentage is not accurate, other issues

Note 4 battery

Whether you’re looking for an answer to your own #GalaxyNote4 issue, or simply trying to know more about your device, we think that this post will be of help. Here are four more issues that some members of our community shared to us. If you want to look for more Note 4 troubleshooting, don’t forget to visit this page.

  1. Galaxy Note 4 battery percentage is not accurate
  2. Galaxy Note 4 losing battery power faster than before
  3. Galaxy Note 4 won’t remain powered on if not plugged in to a charger
  4. Galaxy Note 4 unable to send a text copied from the internet

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


 

Problem #1: Galaxy Note 4 fast charging issue | Galaxy Note 4 battery percentage is not accurate | Galaxy Note 4 random reboot issue

I have been experiencing very frequent problems with my battery.

  1. Fast charging doesn’t work. When I connect the cable to my phone, the notification pops up that says the fast charger is connected. However, it does not charge fast and charges normally which will take hours to fully charge my phone. When I charge with my phone off, I can tell whether it’s fast charging or not by this little lightning icon below the battery image. If the icon is there, it fast charges. If the icon isn’t, it doesn’t fast charge. This issue occurs 50% of the time and I have no way of telling whether it is fast charging or not when my phone is on, only time will tell. I guess this issue is a problem with my charger since I have tried other fast charging chargers and they fast charges my phone 100% of the time.
  2. Battery percentage not accurate. I have had several instances where my phone died at low percentages, ranging from 20% to 50%. When I rebooted my phone, it says 0%. This happens more often when I start playing my game application, but happens for different game applications. There was once when it died but when I went to charge it, is says 19%. All the other times were charging from 0%. I usually kill my background apps by clicking the multi-tasking menu key to the left of the home screen button and clicking on the close all button at the right. I do this several times a day especially when I have a few game apps running.
  3. Phone on infinite reboot. Sometimes my phone will go on an infinite reboot mode and this happens at random, even when I am not playing games. The battery is not dead either, but when it reboots it just does another reboot without even showing the lock screen and keep continuing until I remove the battery. — Victoriah

Solution: Hi Victoriah. Some conditions must be met in order for fast charging feature, also known as Samsung’s Adaptive fast charging, to work. For example, fast charging does not happen if you use your phone during a charging session. The device or screen must be off in order for fast charging to kick in. Also, charging rate may decrease significantly if the ambient temperature goes up. Try to charge the phone in a cool dry place to optimize fast charging feature. These things however are not the problem. Actually, you’ve already answered the number one question yourself. If other fast chargers work fine on your Note 4, then clearly the other one may be faulty so simply replace it!

To answer the second question, let’s first understand how your phone measures battery level. A Lithium-Ion battery uses a special integrated circuit (IC) to determine its charge and discharge activity. The same IC takes into account other factors that might affect the approximate capacity of a battery including things like temperature, self-discharge, and discharge rate in order to provide a time-to-empty information to the user. The IC is designed to recalibrate or learn battery capacity after a full charging cycle (going from 100% to 0%). Think of it as a fuel gauge of a car that tells a driver the amount of fuel left.

Now, sometimes the IC may get confusing information resulting to inaccurate time-to-empty information. To resolve the issue, one must recalibrate the battery so that the IC can create a benchmark for its approximation task. To do that, you must charge the battery until it’s full (100%). Then use the phone until the battery says it’s fully depleted. Do this charging cycle at least twice. After that, your battery should be able to give you accurate percentage. If the issue remains though, be sure to replace the battery as it may have simply lost significant capacity over time.

The second and third issues may be related and that the problem may be due to a bad battery. Try using another known, working battery to see if it makes a difference. Some random reboot issues can be caused by software or app issues but since your phone appears to be showing inaccurate battery percentage, we suspect that the battery is more likely to blame in this case.

Problem #2: Galaxy Note 4 losing battery power faster than before

I have Note 4 for like 1 1/2 years. My phone works so good at first but these past months and weeks, my battery drains so fast. A 100% for 1 hour usage, insane! And it doesn’t display right battery percentage when charging and sometimes when I plug in the charger when the battery is at 15-35%, the battery is decreasing like in seconds. The moment you plugged in the charger instead of staying at 35% it will immediately turn to 34 then it will go down to 0 then charge up‚Ķand this moment when i plugged my charger at 15%,my phone died and it shows the battery logo while charging it says 0%. Please help me. I was wondering if I’m gonna buy a new one or if there is another way for this. Thanks very much. God Bless. — Rj

Solution: Hi Rj. The idea of buying a new battery sounds right in this case. The Lithium-Ion battery of your Note 4 is not designed to run forever. The longest time that you can use it before it shows a problem like yours is one year, assuming that you charge only once every day. Blame chemistry for it. A Lithium-based battery loses capacity after a few hundred charging cycles. If you’re a heavy user, chances are you charge the phone at least twice a day, which further accelerates capacity degradation. Getting a new battery should easily fix the problem.

Related reading: Why a Galaxy Note 4 battery suddenly loses charge

 

Problem #3: Galaxy Note 4 won’t remain powered on if not plugged in to a charger

I have had my Note 4 for almost a year now. it’s the second one. I’ve had the first one and I had no issues with it before it was dropped and I was sent a replacement.

When i first received the phone there was an issue with the battery and it would not turn on unless it was plugged in and then would randomly shut off. I tried a friend’s battery it and it came on just fine. I used this phone daily for about 5 to 6 months with no more issues until right after the Lollipop 5.1 update.

The phone started turning off randomly again and wouldn’t charge unless I turned it off then plugged it in and then turned it on. After a while it wouldn’t charge at all. Sometimes it won’t recognize being charged most of the time. It says it’s charging but isn’t. It died about 4 months ago and never came back on until the other day it did good for 2 days working like it should then started not charging again.

Right now I have it plugged in with the original cable and its showing the icon that’s its charging and the red lights on. However it stays at 0 percent. it will not come on at all.

I have factory reset the phone, tried 3 different batteries, countless chargers and everything else you can think of. I cleaned the charger and port, cleared system cache, turned on the something dump ( I can’t remember what it’s called), I’ve disabled many apps.

The phone has never got wet. It has been dropped but has no physical damage. I’m no longer with Sprint and this phone is not connected to any service but I still play games on it ( when it works) and really don’t want to lose it. Could you please give me any suggestions to try I am at a loss. — Ashley

Solution: Hi Ashley. There’s only so much that you can do to resolve an issue like this on your end. There may be a problem with the contacts between the battery and the phone, or may be an entirely different main board issue. All the software troubleshooting you did demonstrates that the problem is not software in nature. There’s nothing more that we can add though. Our advice for this problem is limited to purely software troubleshooting. If you want to have the hardware checked, let a professional or Samsung do it for you.

Problem #4: Galaxy Note 4 unable to send a text copied from the internet

I sent a text message that contained a small sentence from the internet. The message didn’t get through. It keeps on the “sending” mode. I suspect that this small sentence I copied from the internet does not have permission to be resent to others and this is why the message¬† keeps in the send mode.

I now wish to cancel or recall the message at all without sending it.

My questions are:

  1. How can I recall this message so it doesn’t go through at all?
  2. If I leave the message, would the message eventually get through? Reason for this question is that I wish to make some changes to the message and send it again, but then I don’t want the old message to get through and get embarrassed by this. Thanks for your assistance. Regards. — Alice

Solution: Hi Alice. The easiest way to do what you want is by deleting the messaging app’s cache and data. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the Messages app or the third party app you’re using and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Clear Cache clears out the temporary files of an app that are possibly causing its erratic behavior. It is very safe to do since it retains your app settings.

If clearing the cache fails to solve the problem that you are encountering in an application, the next thing that you have to consider is to clear the data of your app. Accessing the Clear Data button involves steps similar to finding the Clear Cache button.

Although clearing the data is more effective than simply clearing the cache, it has a huge trade off. Doing this will set your app to its default settings or to its original state like when you first installed it. Its effect is similar to uninstalling and reinstalling the app cleanly, meaning it will delete all your messages in that app.

If the message was never sent successfully by your device, you should be notified of it in the conversation thread. Try to check the thread before doing the Clear Data option.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S4 “AP currently not in use Internet connection slow” error, other issues

 

S4 Wi-Fi

With millions of people still using the relatively “old” #GalaxyS4, we continue to receive many requests for assistance. Below are some of the issues and their corresponding solutions:

  1. Galaxy S4 “A USB device has exceeded the power limits of its hub port” error
  2. Galaxy S4 voice option when texting not working properly
  3. Galaxy S4 “AP currently not in use. Internet connection slow” error
  4. Galaxy S4 won’t turn on
  5. Verizon Galaxy S4 can’t send text message
  6. Rooted Galaxy S4 dialer app not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S4 “A USB device has exceeded the power limits of its hub port” error

Yesterday I noticed that my car charger was not charging my phone. Tried to charge it using different wall units – no luck. It only says “Please connect your charger” without realizing it has one plugged in. Basically what happened is: the phone died, I got replacement battery that still had little charge, it is not working either.

I tried USB cable and laptop – started to get message “A USB device has exceeded the power limits of its hub port”. I tried to reset it — no luck. Once when connected to the laptop, the phone got hot. That does not happen again, I keep trying different chargers. Please, help.

I blew the air into the charge port to get rid of any debris or dust. The port visually looks not damaged. Any suggestion? Please, I don’t want to get that phone replaced yet.

Thanks! — Inga

Solution: Hi Inga. There must another failing power component that’s failing. Power issues can be caused by other factors which are not limited to the battery or USB charging port. An S4’s power management scheme is handled by other components and one of them must have stopped working. That a replacement battery did nothing to change the situation is a clear sign of that. Difficult it may be, we believe that the only remaining option for you right now is to seek a way to have the phone replaced, or at least checked and repaired.

Problem #2: Galaxy S4 voice option when texting not working properly

Hello. I have a Samsung Galaxy S4 running Android 5.0.1.  I tend to use the voice option when texting and am having difficulty finding out what happened to the edit function.

Until recently, I would touch a word and a list of alternatives would pop up.¬† For instance, if the word was “mat” a list of: Matt, map, at, and so on, would pop up upon touching the word. I could then select the correct word and keep talking without missing a beat. This function all but disappeared about two weeks ago. Now, touching the word does nothing and holding the word only allows for copy, paste, etcetera.

I cannot find anything online that addresses this issue.¬† I’m starting to think my wife is correct and I have truly lost my mind.¬† I have never had a smart phone or used text before I got this phone so I know there was once a way to perform this edit.

Please help!

Thank you in advance!!! — RC

Solution: Hi RC. A bad update may be behind the problem. What you can do to try is to wipe the cache partition first to see if that will make a difference. Here’s how it’s done:

  • Turn off the Galaxy S4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the S4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‚Äėwipe cache partition‚Äô and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‚ÄėReboot system now‚Äô and hit the power key.

Should refreshing the system cache won’t help, make sure that you also delete the messaging app’s cache and data. For example, if you are using the stock Messages app when texting, you have to go into its App Info page to do the job. Simply follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app that has been going rogue.
  • From there, you will see the Clear Cache and Clear Data buttons.

Tapping the Clear Data button is the virtual equivalent of app re-installation and will result in the deletion of your text messages. Make sure to back up important conversation threads before doing it.

Problem #3: Galaxy S4 “AP currently not in use. Internet connection slow” error

Dear Sir, Greetings!

Whenever I am connecting to my Home wireless router (Asus RTN66U) from my Samsung Galaxy S4, I obtain the following message under Smartphone Network switch Window “AP currently not in use. Internet connection slow,” sometimes pop-up message “Failed to obtain IP address” and sometimes WI-FI Network status showing “Saves”. My same S4 connecting normally to other Wi-FI routers without any issue and also my other smartphone¬† connecting smoothly to the same home router without any issues. I have rested my router but nothing get corrected same error messages. I have tried many checks in my S4 also, but all in vain.

Note: Please see the attached¬† “error screen” which displayed in my S4. Thanks. — NASRELDIN

Solution: Hi Nasreldin. The error “AP currently not in use. Internet connection slow” can sometimes pop up if your phone’s Wi-Fi configuration is set to avoid perceived slow networks. To fix this, simply do the following:

  • Go to Settings
  • Tap Wi-Fi
  • Click on more settings (three-dot icon)
  • Tap Advanced.
  • Uncheck Avoid poor connections option.

If the issue remains though, try modifying Wi-Fi settings by using a static IP instead of DHCP. Here’s how:

  • Go to Settings
  • Tap Wi-fi.
  • Select your Wi-Fi network, then tap Forget.
  • Select your Wi-Fi network again. Click the 2 check boxes, put in your password and scroll down to where the option is either DHCP or Static.
  • Select Static and enter your computer’s IP address. If you don’t know how to check your computer’s IP address, simply use Google for instructions.
  • Tap OK.
  • Your phone should be able to connect to your network without problems now.

Problem #4: Galaxy S4 won’t turn on

So i have has my Galaxy S4 for awhile but never came by a problem i could never fix or find solution. But this time i’m not so lucky. So i was on my Galaxy S4, went to charge it when battery was low but not dead. when i went to go check on it, it was just a black screen. A few times when i took the battery came out, it vibrate, Samsung Galaxy S4 words come up then cut to black screen.

I’ve tried to do a factory reset by (holding power button + volume up and down + home) but didn’t work. It didn’t even go to option screen where got make your choices in small blue text. I tried taking out the battery, nothing. i tried holding the power off with no battery in it for a minute, wait 10 min then put the battery back in and only response i got were same results as before ( vibrate, Samsung Galaxy S4 words come up then cut back to black screen). i have no idea what to do at this point. i really don’t want buy new phone but i don’t want spend a ton to get fixes ether. i hope you guys can help. thanks again. — Alex

Solution: Hi Alex. Usually, there’s little to nothing that an average user can do to fix an Android phone not booting up normally. The most likely reason for the problem is hardware failure. It can be anything at this point although one of the most common hardware failures that we know is a bad power button. We don’t do hardware troubleshooting though. If you’re looking forward to getting advice or tips how to diagnose and fix a hardware issue, please use Google to search for instructions. We highly recommend that you let a professional check the hardware status of your phone though. Either you try to fix the issue yourself or let a technician handle it for you. Either way, you still end up investing something to have your phone fixed.

Problem #5: Verizon Galaxy S4 can’t send text message

Hi. I have a Verizon Samsung S4 (since fall 2014) but have been using a German SIM card while living in Germany. I have never been able to send text messages here (worked fine with the Verizon SIM card in the US), but have always been able to receive them. I have no issues making or receiving calls. Internet (wifi and mobile) work just fine. I used this same German SIM card on an iPhone with no problems whatsoever. I read online that it may be a problem with where my messages are being routed through (i.e. Message Center). Verizon has absolutely no clue when speaking to an “expert” in the “technical department.” I am unable to find the Message Center on my phone (option is not available in the Settings Menu for the Messaging application. I tried rooting with “Kingo ROOT” and accessing behind the scenes with “Advanced Signal Status” and found the input box for “SMSC:” but every time I close the program, the number I input (for my current network/cellular provider) disappears and I still cannot text.

Please help! — Amy

Solution: Hi Amy. Verizon is notorious for locking things down even though the device has already been carrier unlocked. Your problem is in fact common and can only be remedied by changing the network type you’re on. The exact network type depends on the area where’re you’re at. Some users have reported that they can send text message if they switch to 2G or 3G but not when LTE is selected.

Problem #6: Rooted Galaxy S4 dialer app not working

I have sprint Galaxy S4 that was flashed to Boost Mobile. After having the phone flashed i decided to root it. I used King Root 4.4.8 and it rooted without a problem. I started deleting system apps i wouldn’t use which was fine up until i got to the dialer stock app. I just didn’t like it, so i used ROM Toolbox Pro to go to the system phone dialer app, and it had an option to convert system to user app. I already had a third party dialer app installed that i liked. So i hit the button to convert the system app to user app and i wait for it to do its thing and it shows option to now convert user app to system. So then i figure i should be able to convert the third party app to a system app and it gives the option. So i do it thinking that, if i now have a better dialer app that i can now uninstall the one system app that i just converted to a user app. This was not the case.

As i go to use my converted third party app it didn’t dial out. It was as if i didn’t have service. So I go to use the original dialer app, and when i hit the call button i get a message that said “Unfortunately contacts has stopped”.

So the phone wasn’t getting any service and my signal indicator had an X over it. I thought what can be done can be undone. I went back into Rom Toolbox Pro to look for the system app that i converted to a user app, and i couldn’t find it. In its place i found two separate files one was phone utilities, and the other just said phone. No green phone icon like it originally had. The icon for phone was the one i chose first to convert back, but when i go to the advanced option to hit covert to system app it somehow deleted the app or file. It didnt show in the apps list at all. I didnt even bother with the other phone utilities for fear it would do the same.

I’ve tried all the little phone codes from the dialer app, the third party one, but i still get the same error message. I ended up taking the phone to a Samsung retailer to be flashed back to factory settings and the retailer brought up a screen that showed my phones system said custom even though the root app had been uninstalled. His galaxy phones system showed official. The Wi-Fi still works. If i go to Settings, mobile network it says unfortunately com.android.phone has stopped. I don’t wanna give my phone up. What can be done. — Michael

Solution: Hi Michael. It looks like you only have one solution left to do — flash the original firmware. We are not sure if what you mean by Samsung

Retailer flashing back to factory settings is factory reset procedure or flashing the stock firmware. If it’s the former, make sure that you flash the stock, original firmware to your phone to bring back the default settings. If this won’t work either, then that means that either the current firmware has already been saved permanently on the phone’s memory, or the firmware modifications have messed up the system. Either case, it means that you simply can’t use the phone normally like before.

 


 

 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Photos edited with Galaxy Note 4 S-Pen are corrupted, other issues

Note 4 s-pen

Our #GalaxyNote4 post for today covers two S-Pen-related problems. We very rarely receive issues related to the Note 4 S-Pen so we are happy to tackle at least two problems for this functionality. The rest of the issues have been discussed in our other posts before but we have decided to publish our suggestions here for convenience.

If you are new to our TheDroidguy site, don’t forget to visit the Note 4 troubleshooting index in this link.

Below are the specific topics tackled in this post today:

  1. Photos edited with Galaxy Note 4 S-Pen are corrupted
  2. Sprint Galaxy Note 4 loses signal when SIM card is inserted
  3. Galaxy Note 4 S-Pen lag issue after updating to Lollipop
  4. Galaxy Note 4 screen not working after it got dropped
  5. Galaxy Note 5 unable to send text message
  6. Galaxy Note 4 speaker not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Photos edited with Galaxy Note 4 S-Pen are corrupted

Hey. So I use the S-Pen feature on my Note 4 daily. It was the man reason for buying this phone. However recently I have encountered a very puzzling problem.

I normally take photos of jobs on different sites that need to be completed, and then I go through later and write on those images. I add notes to them. I then email them out to my contractors and clients. Recently however, when trying to view the edited photos on PC or other phones, it comes up saying, photos could not be opened. On PC it doesn’t recognize the file and asks you to choose a program to open it with. On other Android phones, it shows up as a white square with another white square behind it. And when opening it, it says cannot be opened.

After editing/writing on a photo, and saving it I select the photo and go to details, and it shows the image as being in jpg format.

So I am very confused as to why when emailing the edited photo is seems to be corrupted or something.

Also the photos i take and edit are both saved on the internal storage. Really hope you can help. Thanks. — Kobe

Solution: Hi Kobe. Does this problem happen when you email unedited photos? If the answer is yes, we highly recommend that you wipe the cache partition first. There may be an app- or system-cache bug that causes the system to go haywire. If you haven’t tried this procedure before, here are the steps to do it:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‚Äėwipe cache partition‚Äô and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight Reboot system now and hit the power key.

If wiping the cache won’t help, don’t hesitate to invest time in doing a factory reset. This will ensure that all app and system settings are restored to defaults. Simply follow these steps:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight wipe data / factory reset and press the Power key to select it.
  • Now highlight Yes ‚ÄĒ delete all user data using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight Reboot system now and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #2: Sprint Galaxy Note 4 loses signal when SIM card is inserted

I have a new Note 4 that I purchased in March from Best Buy. It is on the Sprint network. As soon as I got it home I noticed NO SIGNAL until I make or receive a call, (if I receive a call) most of my calls go to voicemail without the phone ringing. If I make or receive a call the signal bars go all the way up to 5 bars but when I hang up, they all disappear again. I had Geek squad send me a replacement phone and the same thing happens. My Note 3 NEVER had a signal issue at all!

I figure out that if I take out the SIM CARD that lets the phone get LTE service, it works perfectly, but no 4G of course. Sprint is sending me out a new SIM card and Geeks Squad is sending me yet another new phone.

I am not confident that the SIM is the issue because my buddies Note 4 does the same thing with his SIM inserted. Any ideas? — Armand

Solution: Hi Armand. Sprint uses CDMA mobile technology which means that it does not need SIM cards to authenticate phones. Only GSM networks need a SIM card in phones. This has been the setup until 4G LTE arrives on the scene. LTE standard uses SIM cards. In order for carriers which uses CDMA technology to avail of this new standard, they must add SIM card functionality to their phones. These types of phones may also be able to work with GSM networks abroad due to the added SIM card functionality. This is the reason why 2G and 3G services on your phone still work fine without the SIM card.

The problem with the missing signals when the SIM card is inserted may be due to how your phone’s operating system is designed to handle this hybrid platform. We have no specific information if this normal for a Sprint Galaxy Note 4 so you have to work with your carrier to sort it out. Only Sprint can fix the issue as this is not caused by Samsung or any app. Try to get a replacement phone from Sprint to see if the issue also happens to it. If the replacement phone will show the same exact issue, that should tell you that it’s perfectly normal for this type of phone.

Problem #3: Galaxy Note 4 S-Pen lag issue after updating to Lollipop

Dear Droid Guy.

1)Ever since I updated my Note 4 to Lollipop 5.0.1, it started lagging. Although I fixed most of the problem (thanks to you :)) what didn’t get fixed was the S-Pen features. Everytime I choose an air gesture, it takes forever to get activated, like the action memo.

Please help me fix this problem as it takes all the fun out of using a Note 4 in the first place.

2)Another problem I faced one time was writing with the S-Pen on the keyboard. It wrote on the keyboard but the text wouldn’t get applied (on the search bar, note comment …etc.). I restarted the Note 4 and the problem was fixed, but I’m afraid the problem would increase. Do i have to be worried or is it just a simple crash. If not what shall i do?

Thank you so much for your great effort. — Basel

Solution: Hi Basel. We’ve encountered very little S-Pen related issues on the Note 4 in the past so we cannot say for certain if this problem is isolated to your device only or not. We are aware though of some third party launchers like Nova launcher and GO Launcher EX causing minor S-Pen glitches. If you installed a third party launcher, try removing them to see a difference.

In general though, S-Pen issues can also be due to a bad system cache or a glitch in the operating system. Don’t forget to delete the cache partition and do a factory reset if disabling a third party launcher won’t help.

Problem #4: Galaxy Note 4 screen not working after it got dropped

Hi. I’m Raj from Malaysia. I’m having an issue in my Samsung Note 4. First my phone fall down and my LCD broke fully. So I replaced¬† the LCD in Amsterdam as i was abroad. Eventhough i purchased my device in Malaysia, I was able to get the spare parts in Amsterdam. All this while was okey and out of sudden my phone fall down again on 10/02/2016. After that my LCD doesnt effect anything but i unable to switch on my phone. Its seems hard switch on even its on just for while then my phone black off. Then again i removed battery wait for a while i did switch on. It was fine but i can’t unlock my phone as the screen stuck. After that again it will black off. This thing repeated again and again. It was checked in Malaysia mobile shops. Some people said¬† motherboard and other people saying LCD but there no any scracthes or my LCD break.

Can i know what is the issue? I urgently need help from you? — Raj

Solution: Hi Raj. Dropping an electronic device can result to all sorts of problems. A complete hardware diagnostics must be done to identify where the point of failure lies. Eventhough the LCD looks okay outside, there may be some internal components that has broken loose or damaged. The motherboard or some components attached to it may also be damaged. A complete diagnostics can only be done by checking the phone physically, a job we cannot obviously do. If you can’t do the diagnostics yourself, make sure that you let a competent technician do it for you.

Problem #5: Galaxy Note 5 unable to send text message

Hello. How are you doing today?

So I’m having an issue with my Galaxy Note 4. All was great but then the charge port stopped working. I replaced the charge port and everything was good. I did notice the next day when I was trying to send a text message it wouldn’t send. Error keeps popping up. I tried to switch default app and still nothing. I did find some info on doing a ping test but I don’t know if it’s working. Even when hooked to Wi-Fi i can’t send a message. I can use my phone to do everything else.

Tried to switch between network and wi-fi but still nothing. Could it still connect with the carrier and not be able to send a message?¬† Message center or SIM? Please help. Thank you for your time. — Joseph

Solution: Hi Joseph. It’s the first time that we encounter an issue about a hardware component replacement resulting to an SMS issue. There appears to be no logical connection between the two though. We recommend that you treat the situation as an SMS issue so the first thing that you need to do is call your carrier. Be sure to have them check that your phone is properly provisioned to use their services, especially SMS. If they can confirm that everything’s okay, start the SMS troubleshooting on your phone.

The next best thing to do is to ensure that the phone has the correct Message center number. Your phone may be communicating with your carrier’s tower but is not properly configured so that it talks directly to the SMS Message Center. To check, please do the following:

  • Open Messages app.
  • Tap the menu icon.
  • Tap Settings.
  • Tap Text messages.
  • Tap Message center.
  • Enter your carrier’s Message Center number (if you don’t have it handy, make sure to ask your carrier for the correct one).
  • Press OK.
  • Once you’ve encoded the number, try to send a text message again.

If entering the correct Message center number won’t work, make sure to ask further troubleshooting instructions from your carrier’s technical support team.

Problem #6: Galaxy Note 4 speaker not working

Hi. Over the last 24 hours, my phone ringtone sounded odd – quieter and with a vibration type quality to it. Today all phone sounds have gone. The phone vibrates when I get a message / call but no sound at all. There’s no sound when playing media either. If I make a call, I can hear fine. Also if I connect headphones, I can hear all sounds and media fine. I’ve adjusted all sound settings, restarted the phone and cleaned it as much as I can. No improvement. As the sound is working fine with headphones in and when making calls, it must be a speaker issue. I just don’t know how to fix it. — Ulya

Solution: Hi Ulya. If the phone’s speaker works fine when you are in a call, that’s definitely not a hardware problem. It is most likely a software glitch or a bad third party app. Try to boot the phone in safe mode to see the difference.

Booting Galaxy Note 4 in safe mode will temporarily disable all third-party or download apps leaving pre-installed ones and core services running. This procedure can help you determine which of your apps is causing a problem.

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Vol Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

If the issue fails to occur while in safe mode, that means that one of your installed apps is to blame. You can either uninstall apps until the issue eliminated or you can simply do a factory reset (steps provided above).

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 Active slow in sending and receiving text message, other issues

S6 Edge

Hello and welcome to another #GalaxyS6 post that answers some questions shared by our community. Three out of five issues today tackles SMS-related problems. We hope that our solutions can help others with similar issues.

  1. Galaxy S6 lock screen issue
  2. Galaxy S6 Edge not receiving long SMS
  3. Galaxy S6 Active slow in sending and receiving text message
  4. Verizon Galaxy S6 cannot send SMS
  5. Galaxy S6 boot problem after updating to Android Marshmallow

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 lock screen issue

My husband and I have scoured the internet for a solution to the issue I’m having, and have found absolutely nothing about it. I’m hoping you can help.

To disclaim, we have both a Toyota Prius and a Nissan Altima, and the issue happens in both cars. I always pair my phone with the bluetooth and use either Pandora or Google Music to listen to my music while I drive. I often also have Google Maps running at the same time for directions.

After the music has been playing for awhile (maybe 15 – 20 minutes) when I go to check my phone (like to switch a Pandora station or to check the map in navigation), the screen doesn’t want to turn on. I’ll hit the home button and it lags for several seconds before the lock screen shows up, but then the lock screen appears for maybe half a second before turning black again. If the screen stays on for enough time for me to swipe to unlock, it’s still completely non-responsive and doesn’t unlock before going black again. Sometimes the screen doesn’t come on at all when I hit the home button, even though the music is still playing just fine. Sometimes I try to restart the phone and it doesn’t respond either (but, re-starting the phone when I’m driving and need directions to where I’m going is really not ideal).

Instead of hitting the home button, I have tried using the side button to turn on the screen instead and it does the same thing. When this happens, it happens between 5-10 times before the screen turns itself on, often going straight to the home screen (skipping the lock screen altogether) and it then usually does something wonky like zooming in on the lock or home screen image, freezing for a few seconds, and then proceeding to function like nothing is wrong.

This only ever happens in the car (which is a lot) and happens pretty frequently… maybe 5x in a normal week. It happens both when the phone is charging in the car and when it’s not charging. It almost exclusively happens when I have music and maps running together, although it has definitely happened when I’m just running a music app. It still happens even when I only have the music and maps apps running together and have closed everything else. I’ve done a soft reset and cleared the cache multiple times, but nothing seems to fix this particular issue. I don’t know if it’s the apps themselves, the phone system, the bluetooth, or something else. Can you help? Thanks! — Jen

Solution: Hi Jen. The lock screen behavior you’re describing here happens on many devices from time to time across all sorts of Samsung phones. Even a personal Samsung phone (Note 4) of a colleague does it sometimes although not in the same frequency as yours. We’ve also noticed this same exact issue mentioned in another Android forum somewhere so we know that this issue is not isolated to your phone. The cause of this behavior can range from poor memory/RAM management to third party apps, to a firmware glitch.

If RAM/memory management is to blame, the best way to fix it is to ensure that you do a factory reset and then minimize the number of apps running both actively and in the background.

The first thing that you should try though is to check if a third party app may be to blame. You can do so by booting the phone in safe mode while playing music via Google Music and connecting via Bluetooth. If Pandora app was installed after the initial phone setup, you shouldn’t be able to use it in safe mode. If the issue fails to occur while in safe mode, that’s a confirmation of our hunch that one of your installed apps is to blame. You then want to uninstall apps until the issue is gone. Here are the steps to boot your S6 in safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text ‚ÄúSafe mode‚ÄĚ is displayed at the lower-left corner of the screen.

For easy reference, we’re also posting the steps on how to do a factory reset:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‚ÄėPower on logo‚Äô, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‚Äėwipe data/factory reset‚Äô and press the Power key to select it.
  • Press the Volume Down button again until the option ‚ÄėYes ‚ÄĒ delete all user data‚Äô is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‚ÄėReboot system now‚Äô and hit the Power key to restart the phone.

Problem #2: Galaxy S6 Edge not receiving long SMS

Hello. I’m having text messaging issues. I’ve read the troubleshooting guides related to Galaxy S6 Edge users not being able to send/receive texts from iPhone users, but that’s not *exactly* my problem. My sister has an iPhone 6 (software is up to date) and she and I can send and receive texts from one another just fine – if they’re short. When she tries to send me a text message that is longer than a few words, I never get the message. Later she will ask me something about it and will have to send me a screen shot of the message because it never came through to me. Short messages work fine, pictures send without difficulty, even video sends without issues, it’s ONLY longer text messages. She checked her phone and iMessage is turned off for my phone (my contact is not listed as an iPhone user – though I did have one prior to this phone, and I have iMessage on other Apple devices I own).

Any idea why we are having this issue? It’s very frustrating. Thank you for any insight you can provide! — Erika

Solution: Hi Erika. Carriers often convert SMS into MMS once a message goes past a specified character limit. If MMS service is not activated on your account, or when mobile data or Wi-Fi connection (depending on how your own carrier’s MMS scheme works) is disabled, you will not be able to receive message at all. We may be mistaken though so make sure to check with your carrier why you are not receiving longer text messages as they may have other reasons for not transmitting them to you.

Problem #3: Galaxy S6 Active slow in sending and receiving text message

For a few months, I’ve been having a few issues with my S6 Active and they happen on or off Wi-Fi. *We have an AT&T Wi-Fi tower and I can be right in front of it and these issues will occur.

  1. Multiple “failed to send text” per day. I must turn off my phone, wait 30 sec or so and then turn it back on. There have been times that I’ve had to do it twice to get it to work.
  2. Outgoing or incoming text messages are slow, delayed by hours or not received at all.
  3. I will be surfing the Web and all of a sudden I can’t open anything. The pages are in download purgatory. I have to turn off my phone and wait.

Again, whether or not I’m connected to Wi-Fi doesn’t seem to matter. These issues can happen numerous times per day anywhere and anytime. I turn off most unused apps, try to keep my phone cleared out and I already tried the update. — Jeni

Solution: Hi Jeni. Looks like this is a phone issue and not a network- or Wi-Fi-related one. Since you experience multiple issues at once, restoring the default settings of everything in your phone sounds like the best solution that you can do. The real cause of the problem can be anything at this point so “cleaning” the phone is your first priority. You can do that by doing a factory reset (steps provided above).

Now, there’s a chance that a bad third party app, or even a malware is responsible for the troubles. After doing a factory reset, you want to reconsider what app to install back. We advise against re-installing everything back as that means re-introducing the source of troubles to the system again. You don’t want to experience the same problems after a factory reset. Instead, keep installed apps to a minimum and throw away unused or least used apps. Any of them may be responsible for introducing the glitch or malware to your phone. We say you stick to official apps only. If you are fond of online shopping apps for example, make sure that you only use official apps from retailers you trust. Don’t install games or any other apps from unknown developers.

Problem #4: Verizon Galaxy S6 cannot send SMS

I recently switched service from Verizon to T-Mobile and the gentleman helping me said that I could keep my Verizon phone and the service would still work. I am able to make and receive calls and I am also able to receive texts, but I am unable to send out texts. I called the service center and talked to one of the IT people there but she couldn’t help me either. She had also said that she was going to take it a step further and promised that I would be receiving a call within two days. It’s been several weeks and I never received that call. After that, I brought the phone back to the T-Mobile and the same gentleman who had helped me before switched the SIM card and the texting worked until I left the store. There also seems to be an error message that never goes away stating that the SIM card is not from Verizon. I saw your troubleshooting article and attempted to use that but it didn’t work for me so I was wondering if you had any advice or could help me fix this. I do not have the money for a new phone. — Stephanie

Solution: Hi Stephanie. A lot of users have complained of being unable to send text message after switching from Verizon to other providers. Your phone may have been SIM unlocked, which means that it can now use other carrier’s network, but the firmware or operating system running is still Verizon. That’s where the real of the problem lies.

First let’s talk of workarounds. Some Android forums mention this same exact problem for both new and old Verizon phones and some users seemed to have found a solution by going under Settings > Wireless/More > Cellular network settings > Prefered network type and change to GSM/UMTS. The idea is to ensure that your phone uses either EDGE or HSPA+ (whichever is available) in order to send SMS. We noticed that phones running Verizon firmware won’t send text when 4G is enabled.

Another good thing to try is by changing the Message Center number from Verizon to T-Mobile, which is +12063130004. If the issue remains, a more drastic solution may be needed — rooting. Please find online resources on how to root your S6 using Google.

Problem #5: Galaxy S6 boot problem after updating to Android Marshmallow

So, January ending i received a message to update my system which i did. i think its Marshmallow something, I’m not sure. Then after updating and everything, exactly the next day, i switched off my phone and switched it back on and it said Android is starting…optimizing xxx of xxx. i thought this was normal. So left it and slept for four hours, woke up and it was the same thing. I restarted and it would completely boot and it goes back to that page after a minute. Checked on this forum for solution but I’m not really finding the exact solution so i was fidgeting with it and did the recovery thing.

I’m not sure exactly how i did it but the problem stopped. And since then I’ve being so scared to put off my phone. Then this morning i accidentally put it off and the problem of optimizing xxx of xxx is back. i was so frustrated. i don’t know what to do. My phone is my life. Also, I’m currently in China where most people don’t speak English. How do i solve this problem and not be scared of switching off my phone. This is messing up my day. — Sedem

Solution: Hi Sedem. If your phone was able to go past the boot screen and load the operating system normally afterwards, that means that you should be able to boot it back up normally when it happens again. We understand your anxiety of the issue occurring in the future so you have to make sure that it won’t happen again. You can do that by keeping the phone’s cache partition fresh every few months. Sometimes, corrupted or outdated cache can prevent apps or even the operating system from starting right. Deleting the cache partition regularly is a good way to prevent boot problems. Here’s how it’s done:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‚Äėwipe cache partition.‚Äô
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‚ÄėReboot system now‚Äô is highlighted.
  • Press the Power key to restart the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

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Galaxy Note 4 cannot add text to MMS after updating, other SMS MMS issues

Note 4

As promised, we continue to share other #GalaxyNote4 SMS and MMS issues taken from letters of our TheDroidguy community.

Below are the specific topics mentioned in this article today:

  1. Galaxy Note 4 cannot add text to MMS after updating to Android Lollipop
  2. Galaxy Note 4 cannot send text message to one particular number
  3. Galaxy Note 4 poor reception problem
  4. Galaxy Note 4 messaging app freezes when texting
  5. Galaxy Note 4 cannot attach picture to MMS

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Note 4 cannot add text to MMS after updating to Android Lollipop

If you can be of any assistance with these issues I would very much appreciate it. I have a Samsung Galaxy Note 4, which is now fully updated to the newest software, Android Version 5.1.1. The security patch level is 2015-11-01.  When I did this update it told me I would never be able to downgrade due to the security patch. Also it is a T Mobile phone.

What I am finding is that since this upgrade there are some things that are different in the way MMS is working. For instance, when I am in my text message thread and sending a message to someone, if I click the paper clip on the left side and then attach an image, when I select the image it automatically sends the picture, without putting it into the message or allowing me to add any text. It also sends it so fast you have no way to remove it if you in fact chose the wrong photo. That could be dangerous, and I liked it better when I could just attach the photo into the text and add my own words then send it myself. 

Another feature that is now missing is when I was typing a message to someone before, I could press the 3 dots on the top right corner and then there was an option to choose “add slide”.¬† I would choose that when I wanted to convert my SMS to an MMS message, if it was longer and I wanted it to appear as one message.¬† That option is gone totally.¬†

I have been all through the settings and I don’t see any way to put any of this back to how it was before.¬† Can you please help me?

Thanks. — Christina

Hey there…I’m having an issue with my Note 4 when sending text messages with attachments. While in a text message and selecting add attachment I click on an image in my gallery it automatically sends.. which will, inevitably, cause a problem should I click on a wrong one by mistake. This did not happen before a recent¬† unrequested update. Please advise me on how to change the settings (or whatever) so that I can review my message and press send BEFORE the image actually sends. Thanks much. — Brianna

Solution: Hi Christina and Brianna. We noticed this problem with other T-Mobile subscribers several months back and it’s interesting to know that it still exists even up to now. Apparently, the issue is not device related but rather a poor coding glitch for T-Mobile’s Android Lollipop version. At this time, there are only two potential solutions that we know of:

  • turning off voLTE, and
  • doing a factory reset

To disable voLTE, just follow these steps:

  • Tap Phone > Keypad tab.
  • Tap More options > Settings.
  • Tap Call > Voice over LTE settings.
  • Tap Use VoLTE when available or Do not use VoLTE.

If turning off voLTE won’t make any difference, try doing a factory reset. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‚Äėwipe data / factory reset‚Äô and press the Power key to select it.
  • Now highlight ‚ÄėYes ‚ÄĒ delete all user data‚Äô using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‚ÄėReboot system now‚Äô and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

These procedures may or may not fix the second issue as well. Otherwise, we recommend that you let T-Mobile know about these issues so they can tweak their firmware or release a patch to fix them.

Problem #2: Galaxy Note 4 cannot send text message to one particular number

I just did a software update from Lollipop 5.0.1 to Lollipop 5.1.1 and now having issues when only texting one specific number, which happens to be my girlfriend. I’ve tried resetting my phone, clearing out my data and caches from both the messaging app and keyboard app (I use the factory version of both), and even have attempted to delete the messaging thread I have with my girlfriend. Needless to say nothing has worked and when I’ve attempted to delete the message thread or all messages to see if it would help it freezes on the delete and the messaging app stops responding. I’m hoping it’s not a firmware issue and trying to avoid doing a hard reset. — Anthony

Solution: Hi Anthony. System updates can sometimes lead to unforeseen issues. We can’t say for sure if your issue can be resolved without doing a factory reset unless you try it. You can however try to delete the cache partition first and see if that will make any difference. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‚Äėwipe cache partition‚Äô and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‚ÄėReboot system now‚Äô and hit the power key.

Problem #3: Galaxy Note 4 poor reception problem

Cell reception bars are low. 1 bar or none. BUT i still can get or make calls. When i make a call, or get a call, the bars go up to where they should be. Almost as if the bars are “asleep” until it’s time to make or get a call.

Do you know if there is a sleep or standby mode my phone may be in? Maybe a battery save mode that does not search/display reception until it has to?

I’ve reset device. Removed battery, wiped phone, but the reception bars are still about 1 small bar. I can still make and take calls. Thanks for any help. — Willie

Solution: Hi Willie. There is no such thing as standby mode for signal reception. Either there’s a network glitch causing poor reception on your Note 4, or there’s a device-related bug that prevents “true” signal bars from showing properly in the notification bar. To know which of them is the cause of the issue, we highly recommend that you do a factory reset. This is really the only effective solution that you can try on your end. If that won’t make any difference, the next best thing to do is to call your wireless carrier for advice. Better still, try asking for a replacement if still under warranty.

Problem #4: Galaxy Note 4 messaging app freezes when texting

When I am texting the screen freezes in the middle of texting. It takes 30 seconds to get it to go back to your keyboard. It takes about the same time after pressing send to see the message you sent and when it finally shows it still says sending. It won’t allow me to use the voice option either. It will freeze up and once you have exited out of the messaging screen the keyboard still shows up on the home screen until you press the home button again or click on anything else. I only have that problem in the messaging part since the update this week. I can use the voice option for Google searches etc.

Also some of my texts won’t come in until hours after they were sent. My bill is up to date so that isn’t a problem. I have reset it multiple times including a soft reset but no such luck. I would greatly appreciate your help. Thanks for your time. — Rachael

Solution: Hi Rachael. An easy solution for issues like yours is handy. Deleting the messaging app’s cache and data will fix the issue. These are steps to do it:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the messaging app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #5: Galaxy Note 4 cannot attach picture to MMS

Cannot attach picture to text message. Normally from “Photos” I attach a specific picture to a text by selecting share at bottom (little Y icon) at bottom of picture, then select “messages” (yellow note sticking out of envelope) and the picture attaches to text before adding addresses and text message. For the last couple days everytime I try this I get a message stating “unable to attach file”. What gives?

I am also not able to attach a picture from the messages app, that is, when I tap the paper clip then select images or photos and tap on selected photo, I get the note that says unable to attach file. Please help. — David

Solution: Hi David. If this problem occurred after an update, make sure to clear the cache partition¬† and do a factory reset (steps provided above). Sometimes, the system cache gets corrupted after an update so making sure that the device uses a new set of cache is highly recommended. It’s an indispensable solution if issues involves updates and apps. It’s also an advisable maintenance procedure that must be done regularly to prevent bugs.

Factory reset is also an effective solution if there’s no discernable difference after wiping the cache.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.