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Galaxy Note 4 takes a long time to send and receive SMS, mobile data not working, other issues

Hello Android community. Welcome to another #GalaxyNote4 article that addresses some problems reported to us by some members of our community. Don’t forget to keep watching for more of the same articles in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 can’t send SMS

I have a Samsung Galaxy Note 4. Text message started acting up. it would take a good 30 minutes to receive a text and when I tried to send a text the recipient would get it but it showed on my phone that it was still trying to send. The next day my texts would not send at all. Failure message on every text I try to send (tried multiple people) but now I can receive text within a timely manner. Talked with AT&T who said to check for system update and if that didn’t work factory reset. No update available. after reading other suggestions online I tried changing the message center number in settings, that did not work. Lastly was forced to that redeye factory reset. Ever after completely factory reset still cannot send texts but can receive texts. AT&T guy said its likely not the SIM card since it would work sometimes and i was receiving texts. I can make and receive phone calls as well. It seems every function on my phone works except successfully sending texts. Is there anything else to try? — Nicole

Solution: Hi Nicole. Firstly, we want to emphasize the point that an issue like this should be within your network operator’s scope of support, especially if your phone came from them. There’s no better support team that can help you with this one than them.

Secondly, there are two sets of troubleshooting that you must do. The first one is device troubleshooting. This one covers the usual software troubleshooting steps that we recommend and some that you may encounter when checking other forums and supports sites in the web. The second set of troubleshooting must be done by your carrier’s support team. This type of troubleshooting can’t be done by an end user like you because they involve account- and network-related checks that only your carrier know how to do.

If you’ve already tried a factory reset before, the problem is more likely network- or account-related so you should continue to work with your carrier.

Before contacting them again, it’s also good if you can try another messaging app to see if the current one you’re using is problematic.

Also, try to see if a third party app is involved by restarting the phone to safe mode. When safe mode is enabled, all third party apps will be prevented from running. If the issue won’t occur while the phone in safe mode, that’s proof that our hunch is correct. You must uninstall third party apps until the issue has been eliminated. Below are the steps on how to do it:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Problem 2: Galaxy Note 4 takes a long time to send and receive SMS

I have a Galaxy Note 4 and ever since 5/8/17, it takes forever to send a text message. And sometimes, it takes a very long time to also receive a message. All the while, this drains my battery down to almost nothing, as the phone is trying to send and receive. I have taken the battery out and cleared the cache, nothing seems to improve this issue. Also, at the time time I started having problems sending and receiving text, I also get a notification on my device after a power on that say “checking device status” which lasts for a few minutes.

I have never had that before the texting issue. How can I fix my phone please? — Dlrmg

Solution: Hi Dlrmg. One of the first things that you should do in this case is to ask yourself what you did differently that may have changed something in the phone to cause this problem. Did you install another app, an Android update, or change some network settings? If you did, try to reverse it by, say, uninstalling the newly installed app and observe the phone.

If nothing was changed on the phone and the issue appeared out of nowhere, you must do some software troubleshooting.

Wipe the cache partition

The first software troubleshooting that you want to do is cache partition wipe. This will allow you to eliminate possible system cache problem. Here’s how to do it:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Delete messaging app’s cache and data

Should cache partition wipe fail to deliver a fix, your next move would be to delete the cache and data of the messaging app. This will deal with the possible app-level bug causing the problem. Here’s it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

You want to clear the app’s cache first. Once you’ve done that, try to check if it can start working normally again. If the problem stays, clear the messaging app’s data.

Try using a different messaging app

We don’t know what messaging app you’re using but if it’s a non-Samsung one, try using the native messaging first and observe how it works. If the problem persists, try a different third party messaging app like Textra.

Wipe the phone with factory reset

If you can’t figure out what’s causing the problem, revert all software settings and apps to defaults and see how it goes. This should be the last step that you must do on your end.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Contact your carrier

If all else fail, you must let your carrier know about the problem.

Problem 3: Galaxy Note 4 mobile data not working

I have a Note 4 for over a year now and it has served me very well. All of a sudden my data does not load. The icon indicates the upload and download of data but nothing loads — no messages, no web browser. I can use wifi, however, but I don’t have wifi connection at home and my data connection is my main access to the internet. I have one shut offs, shut off with battery pull, reset APN, reset entire phone, tried a new SIM card and it still doesn’t work! My original SIM however works in another phone so I know it’s a phone problem. — Matt

Solution: Hi Matt. If a factory reset did not fix the issue and you’re 100% positive that there’s no account problem at all, then you’re right. It must be a phone problem. The

modem may no longer be working properly at this time. Unfortunately, there’s no way to test this particular chip directly so you must either send the phone in or prefer to just get it replaced.

Sometimes, modem issues can be fixed by installing updates. You can install Smart Switch app in your computer so you can connect your phone to it via USB cable and check if there’s an available update that you can install. If Smart Switch will say that there’s no update for the device, or if there’s no prompt to say there’s an available update, you’re out of luck.

Problem 4: Galaxy Note 4 restarts randomly, freezing, lagging issues

My device lags terribly and switches itself off and fails to power on unless I remove the battery and put it back… it then goes into Odin mode…. it freezes a lot and processes lag a lot… I have performed factory resets but to no avail…when it lags it switches itself off or freezes or just shows a blank screen with the background… please help I got the phone about a year back. — Nicholas

Solution: Hi Nicholas. An issue like this can be caused by either a software or hardware issue. Since we know that it’s not a software problem because factory reset did not change anything, we can assume that bad hardware is to blame. To fix the issue, you should first try battery replacement as freezing or lagging issues can sometimes be caused by a malfunctioning battery.

If a new battery won’t solve the problem, have the phone repaired or replaced.

Problem 5: Galaxy Note 4 restarts on its own

Hi. I have had my Note 4 for a year and a half and it’s been great. Recently it has started turning itself off for no apparent reason. It can happen anywhere from 10% to 75% charge. When it goes off it won’t turn back on until I remove the back cover and remove the battery then putting it back in it wit doesn’t ill restart. Thinking it may be the battery I bought a new Samsung genuine battery but the same happens. All my apps are updated regularly as is the phone itself. What I have noticed is that it has not shut down once the mobile data is turned off. I have just carried out a factory reset with the SD card removed and it has still shut down. The phone does get quite hot at times even with the new battery. I don’t use games and I don’t have a lot of apps. in fact since the factory reset I have not added any new ones. One tip from someone was to put some paper at the base of the battery to give it a better fit which one guy said cured his problem but it still shuts down. Help please. Many thanks.  — Michael

Solution: Hi Michael. We don’t know nothing much about your device to identify the true cause of your problem but if your phone was physically impacted or damaged before, there’s a chance that there’s bad hardware behind the trouble. In that case, we suggest that you skip all software troubleshooting and proceed to repair or replacement right away. There’s no amount of tweaks or software hacks that you can do to solve bad hardware. We don’t think the cause of the problem is software because you’ve already tried factory reset in the first place. There may be a component or parts that are no longer working properly at this time.

Problem 6:  Galaxy Note 4 not charging, not turning back on

Hi. I had issues with my Samsung Galaxy Note 4 for a week.

 

  • Initially it was about the message “Downloading…do not turn of this screen”.
  • Removed the battery, tried to switch on the phone. it would start sometimes and would not other times.
  • Removed the battery and held the power button to drain the charge and once the battery was plugged in, the phone started. This worked fine, but had to repeat it everytime the phone got locked.
  • Did cache clean up. Problem still persisted.
  • Did factory reset. Seemed to be fine on first restart. Installed all the apps.
  • The phone screen was locked and then phone was switched off and has not started since then.
  • Replaced the battery, plugged it to a laptop. The phone does not charge on plugging it to the charger, it does not start. Can you please guide. — Kartik

 

Solution: Hi Kartik. There’s only so much that you can do about this problem. If the phone no longer turns back on normally, the most likely cause is hardware in nature. Try to see if you can turn it back on to alternate modes by following the steps below. If your Note 4 remains unresponsive to different hardware button combinations, the hardware is most probably dead. You should have it repaired or replaced.

Below are the steps on how to turn the phone on to different modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 7: Galaxy Note 4 keeps switching off

Good day. I bought a Samsung Note 4 from a friend. The problem i have with this phone is that it keeps switching off, either when i go into FB or want to browse the internet. Even when i want to work in Photo studio as well as when i want to download from the Play Store. It won’t switch back on until i either take the battery out or plug the charger in. I have done the following and nothing seems to have worked:

  • Bought a new battery
  • Factory reset
  • Deleted FB and reloaded it
  • Today i deleted all the apps that i loaded, hoping that it would not switch off, but it did.

This afternoon when i went into the internet it died. When i tried to load Advanced App Killer, it died again!! Please help me! — Diane

Solution: Hi Diane. There are hundreds, if not thousands, of possible hardware issues that can happen in any smartphone due to huge number of components that work together. If one hardware component like a power IC is not working properly at this time, it can result to problems you’re experiencing right now. The entire system works like a chain and if one component is not working properly, the chain will no longer work as it should. That factory reset did not fix the problem is a sign that this is not a software problem at all. Software issues are relatively easy to fix than hardware ones and usually, they are usually addressed by a factory reset. Try to see if you can return the phone to your friend so you can get a refund. Otherwise, your only choice is repair or replacement.

Problem 8: Sprint Galaxy Note 4 cannot send MMS over AT&T network

This is a Sprint phone unlocked and changed over to ATT. All worked well till about two weeks ago. I currently can not send out MMS messages (no problem with SMS or receiving MMS messages. I tried message app, ATT message app and even Google Android message app ( it asked for my phone number, but still will not send an MMS text) Under About Device>Status  my phone number is 0. could this be the problem, and if so how to put in the correct number? Went to ATT and they put in new SIM card, no change. Went online to ATT Web pages, added two new APNs based on ATT, still no work. Love my note, but new one not out yet. help? — Rich

Solution: Hi Rich. The network settings may had been changed, resulting to your phone being unable to send MMS. Using a new ATT SIM card will not help in this case because you have a CDMA phone, which means that the SIM card is there only for 4G LTE. The core system files that handle network functions may still need to be modified again after it was reverted to its original Sprint setup, or to something else. We don’t know anything about your phone or how it’s been modified to work in a GSM network like AT&T so you must let someone check it physically so specific software changes can be done on it. If a shop did the software modification on this phone before, you need to bring the phone back to them to check if there’s something that they need to change again.

 


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How to tell if your Galaxy S7 is fake or not, will not receive SMS, other issues

Hi guys! Welcome to another #GalaxyS7 post that answers some questions and problems submitted to us by some members of our community. We hope the solutions in this post will help not only the users mentioned but also others with same or similar experience.

Below are the specific topics we cover for you today:

  1. Galaxy S7 unresponsive, freezing, and rebooting at random
  2. Galaxy S7 edge cannot send MMS
  3. Verizon Galaxy S7 won’t work on ATT network
  4. Galaxy S7 won’t turn on after setting Ultra Power Saving Mode
  5. Galaxy S7 won’t charge
  6. How to tell if your Galaxy S7 is fake or not
  7. Galaxy S7 edge will not receive SMS

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 unresponsive, freezing, and rebooting at random

Galaxy S7 one month old. along with slowly becoming unresponsive and freezing, out of no where it is rebooting. Even after reboot unless I leave it alone for a while it stutters along like it’s SPU is at full bore.

Also during these events it will pop up “Touchwiz” isn’t responding or “Process system” isnt responding wait or quit but neither option works. Very frustrating new phone, un-modified and a few games and apps. Is this gonna be a recall? — Aaron

Solution: Hi Aaron. There is a criteria to be followed when it comes to a product recall, including the number of devices actually proven to be a source of harm for a user. Usually, the main reason for a recall is to prevent a product from endangering a consumer or user. A classic case is the recent product recall of Samsung Galaxy Note 7 due to its faulty battery which can cause bodily harm.

We haven’t heard of a Galaxy S7 behaving like the faulty Note 7s so there’s definitely no recall. Your case is most probably being caused by a defective product so we recommend that you send it in so its hardware can be checked.

Although the three symptoms you mention here (freezing, being unresponsive, and random reboot) are consistent with a hardware problem, we still recommend that you do the basic software troubleshooting first to see if that will make a difference. If such software troubleshooting won’t change anything, you must visit Samsung so the phone can be repaired or replaced.

Here are the software troubleshooting that you can try:

Wipe the cache partition. Sometimes, the cache partition gets corrupted after an update or app installation, resulting to erratic phone or app behavior. Deleting the cache partition forces the phone to create a new system cache by deleting the old one first. This step is a maintenance step that you can do even when the phone does not show any problems so it can be done safely. We hope that once the system cache has been refreshed, the apps and the phone in general will go back to working normally. Here’s how it’s done:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Do a factory reset. Should refreshing the system cache won’t work, the other software trick that you can try is to wipe the phone via factory reset. Factory reset returns all phone settings to their defaults so if a software glitch was introduced somewhere during the course of using the device, this step should eliminate it.

Before you proceed, make sure that you back your irreplaceable files up first.

To factory reset your S7, kindly follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.
  10. Observe the phone for at least 24 hours. DO NOT install any app or update during this observation period. This will allow you to see if the phone still behaves erratically even when the software environment has been reset to its known, working state.

If nothing changes after you do a factory reset, that’s an indication that there’s a deeper problem which is beyond your ability to fix at this time. Two of the common causes of hardware problems include unnecessary shock from accidental drop and water/moisture exposure. If you dropped your phone before or got it wet but chose not to mention it to us, the best course of action for you is to have the phone repaired or replaced.

On the other hand, if your phone works during the observation after a factory reset but returns to act erratically after installing apps, the cause of the issue must be one of the apps you install. Make sure that you remove apps until the system becomes stable again. Keep in mind that not all apps are compatible with all Android devices. It’s your responsibility to do some research before installing an app to your device. If the problem comes back after installing apps, you only have yourself to blame.

Problem #2: Galaxy S7 edge cannot send MMS

I also have an S7 edge and cannot send MMS messages. It was with Sprint and now with Family Mobile. EVERYTHING works except for this. I tried all of your steps and nothing fixed it. It seems this is becoming a major issue for many people and if there’s anything you guys can do, it would be greatly appreciated by many users. I have gone as far as going into service mode and changing bands. Nothing works. Something so simple is this ridiculous. So frustrating for all of the users. Pleeeeeeaaaase help!!!        — Zbuch24

Solution: Hi Zbuch24. Failing to send an MMS is an issue that can’t be caused by a bad phone setting or configuration only. It is a service provided by a wireless carrier so if you’ve already tried all our suggestions from our other posts, the problem must be somewhere else other than on your phone. As a user, the troubleshooting that you can do are limited to the basic stuff like wiping the cache partition, booting and observing in safe mode, wiping a messaging app’s cache and data, and factory reset. If these steps won’t change anything, that’s proof that the problem is on your network’s end. There’s nothing third party technicians like us can do about that. You should talk to your carrier directly so they can provide direct support, especially because you’re a paying customer.

To observe the phone to safe mode and to wipe a messaging app’s cache and data, follow these steps (steps for wiping the cache and factory reset are provided above):

How to boot to safe mode

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

How to wipe a messaging app’s cache and data

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Check other things possible causes

MMS is usually bundled with other services like SMS and voice calls. If these other services work fine, the most likely cause of the problem is incorrect MMS configuration. Work with your wireless carrier to get the correct information on how to do this. Your phone may not be set up correctly for MMS. Your phone’s MMS settings may still be that of Sprint so working with your current carrier is a must.

Problem #3: Verizon Galaxy S7 won’t work on ATT network

I got a Samsung Galaxy S7. It was supposed to be unlocked and work with ATT. It was a Verizon phone. Got it – took it to ATT to download my contacts, etc. Made a couple calls and it seemed to work. Well it worked on my home wifi. Went out of town – no internet. Went in and set the VPN with ATT settings. Seemed to work. But Verizon home screen keeps coming up. And I don’t know how to uninstall. Intermittently, the touchscreen just does not respond. I turn it off – restart it and that seems to help.

Now I get intermittent message “Not a Verizon SIM.” I saw your information to root your phone – the use a good file explorer app. I don’t know how to root it or find a good file explorer. Thank you in advance. — Tarynlyn7

Solution: Hi Tarynlyn7. Your phone is Samsung device built for Verizon. This means that its hardware and software are designed to work with Verizon systems and using the device on other networks won’t change that. That’s the reason why you cannot “uninstall” the Verizon home screen or many of the Verizon core apps. What Verizon did to your phone to make it work on ATT network was just to unlock some network settings but nothing else. Your phone continues to run the Verizon version of Android and the hardware obviously remains the same. The wifi feature should work but mobile data (cellular data) may not. The same is true with other network services like SMS, MMS, and voice calls. If you are having problems with these other services, you must work with ATT technical support so they can help you check if your phone is compatible with their system.

As far as we can remember, we have no post on how to root a Galaxy S7 and use a file explorer to fix a Verizon phone not recognizing other SIM cards. If your phone is telling you that you’ve inserted a non-Verizon SIM, that’s probably because the phone was not properly unlocked by Verizon in the first place. Any user can claim that their phone has been unlocked before selling it. Unfortunately, there’s nothing much a buyer can do about it as he/she can’t simply call Verizon to have the device unlocked.

For the intermittent touchscreen issue, the cause of the problem may be bad hardware so we recommend that you try a factory reset so you’ll see if there’s a difference after doing it.

Problem #4: Galaxy S7 won’t turn on after setting Ultra Power Saving Mode

I had Ultra Power Saving Mode on when my phone died last night. This morning after charging it all night, it looked to be in a power saving mode because the screen was black and white. There is no option to turn off UPSM and when I try to turn it on, it won’t turn on.

It seems I can use all of the apps and do what I would normally, but instead of the phone being in color, it’s in black and white (power saving mode looking). When I go to power down the phone, one of the options in the list is emergency mode and it says turned off. When I try to turn it on, it won’t go on. I’ve tried to reboot, clear the cache, etc. Could you help me? — Elizabeth

Solution: Hi Elizabeth. This issue was also observed in older devices like the Galaxy S5 and S6 as well as in some Note devices though there’s no clear pattern as to what may be causing it. The only effective way to fix this bug is to do a factory reset. Before you do that, we recommend that you try to boot the phone to other modes first and see if you can restart the phone afterwards. Here’s how:

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Problem #5: Galaxy S7 won’t charge

I have a Samsung Galaxy S7 that suddenly stopped working. Its battery drains rapidly (went down 6% in a few minutes) and now no longer charges despite initially saying it was charging.

When it had enough power to start up it would say it was charging but then immediately shut down. Battery doesn’t even seem like its registering power as the phone does not get warm like typical charging.

I have put a different phone into the USB cable and it charges fine. No damage was done to the phone, being dropped or ripped out of the cord. — Kelcie

Solution: Hi Kelcie. An issue like this is almost always due to a bad battery. If your phone continues to fail to charge using other chargers, kindly send it in so Samsung can assess if it can be repaired, or if a replacement is a better option.

Problem #6: How to tell if your Galaxy S7 is fake or not

Hello. Another problem i noticed is that the phone is always indicating a 4G network on the front screen, and on the internal status it is always on Edge, and the network is always slow. I really wonder which of the indication is true.

And the phone also indicates a 1.85GB RAM on the inside. It got me suspicious of the credibility of the phone, given the fact that the standard specification of S7 is 4GB RAM. This phone has no normal traditional LED indicator  to indicate when its charging, a feature which is common with every Samsung phone. It freezes about 5 seconds frequently, and another thing is it indicates Android 6.0.1 and also 4.2.2 in the system app. I don’t know which of the Android version is really running the system. Thanks. — Michael

Solution: Hi Michael. We don’t know how you get hold of this phone but if you purchased it from an unofficial source, there’s a chance that it may be a knock-off.

Below are some of the things that you can watch out for to check if your Samsung device is authentic or not.

  1. Check the packaging. Official manufacturers like Samsung put a lot of effort in making their products look amazing. A genuine Galaxy S7 packaging box looks fancy and expensive like the one in this video. There should also be an official looking Samsung plastic seal which you need cut before you can see the phone and accessories inside. If your phone is missing a packaging, it’s most likely a forgery.
  2. Look out for out of place markings. This can be difficult to check if you don’t have a real Galaxy S7 to compare with. Samsung goes into the minute detail in perfecting the look of their device but not so much the makers of fake ones.
  3. Screen brightness. A real Galaxy S7 has a richer, vivid screen compared to a fake on but again, un untrained eye may not be able to tell the difference unless you have a genuine product to compare it to side by side.
  4. SIM card slot. A number of fake Galaxy S7 devices we encounter have wider gap where the SIM card slot is located. Because of its water-resistant design, a real Galaxy S7 make sure that the gap in the SIM card slot is tight and almost in one piece with the case.
  5. Inferior specifications. You’re right. The real Galaxy S7 sports a 4GB RAM. If your phone only shows 2GB, then that’s definitely a fake.

If you think your phone is not genuine but you paid a full price for it, consider returning it to the store so you can have it replaced.

Problem #7: Galaxy S7 edge will not receive SMS

Galaxy S7 edge has been reset by Sprint and dealer. They sent a new phone replacement and still will not receive SMS, but will receive MMS. I can make calls and receive calls. I can send SMS but, can only receive reply if picture is attached to incoming text. Best Buy did master reset, replaced phone, replaced SIM card, contacted Sprint to check for blocks, has same issue with new update. Spent 2 hours with Sprint, two hours with Best Buy. — Rick

Solution: Hi Rick. Is your phone originally from Sprint or from other carriers? Keep in mind that phones from other carriers may not have all functionalities working if used in another network. A good example is the one we discuss above (issue of Tarynlyn7). If this is the case, you should continue working with your current carrier to see if there’s something that they can do to make your phone work with their system.

If your phone is an original Sprint phone and you are a Sprint subscriber, the problem must have something to do with how your account is provisioned. This problem can only be resolved by your carrier and there’s nothing technicians like us can do for you.

We are assuming of course that you’ve already done the basics like making sure that your inbox is not full, trying other messaging apps, and doing a factory reset. If you’ve already tried these three things, continue working with your carrier to get a solution.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Can’t hear caller when T-Mobile Galaxy S7 wi-fi calling is OFF or out of range, other issues

We’re finally getting a confirmation that the latest Android iteration, #AndroidNougat (Android 7.0), has finally been released for the #GalaxyS7 and S7 Edge in South Korea. This means that other regions may be getting the awaited update before 2016 will end. Like you, we’re also excited how the new official Android version looks in the Galaxy S and Note series. Until then, let’s continue to address S7 issues as they come.

s7

This post covers 6 more problems as reported by other S7 users. If you’ve don’t find a solution for your own S7 issue here, make sure to visit our main Galaxy S7 troubleshooting page. In the meantime, below are the specific issues that we address in this article today:

  1. Galaxy S7 cannot send MMS
  2. Galaxy S7 keeps pausing when playing videos
  3. Verizon Galaxy S7 MMS not working when using AT&T SIM card
  4. Galaxy S7 no longer boots back up after installing Android update
  5. Can’t hear caller when T-Mobile Galaxy S7 wi-fi calling is OFF or out of range
  6. Galaxy S7 won’t connect to work wi-fi network

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 cannot send MMS

Hi I’m having issues sending MMS. I can text no problem. I have contacted my service provider to confirm my APN settings are correct for MMS and internet which they are but they asked me to add a new APN for mms as all the options are greyed out so am unable to edit. I have done this. They are greyed out too for Internet but I can connect to my data so assume the settings are fine. I have tried a few numbers on both wifi and data connection separately with no luck. The service provider say they can’t help further which is highly frustrating. I really hope you can help. Thanks in advance. — Michelle

Solution: Hi Michelle. There can be a number of possible reasons why a phone is unable to send MMS. Because there’s no way to know the exact cause, you must do a number of troubleshooting steps to nail it. Below are the things that you can try:

  • Make sure that your phone has good signal reception. If you are located in an area where mobile data and/or cellular signal is weak, MMS sending may take longer than usual, or may not even work at all.
  • Inbox is full. Before attempting to send another MMS, make sure to delete old SMS and MMS threads to make more room for the sent items folder.
  • Reset network selection. Sometimes, changing network modes and temporarily disconnecting from one’s network can do the trick. Try to cut the connection to your network by connecting to another one in range. Once you’ve done that, force the phone to connect the phone to an unregistered network until the phone prompts you that no connection can be established. Then reconnect to your own network one more time before attempting to send another MMS.
  • MMS must be activated. Another important thing that you must do is ensure that your account permits MMS service. This can only be checked by your carrier’s technical support team so make sure to contact them about it.
  • Operating system restriction. Some carriers may put a software restriction on their devices that even if they’ve been network unlocked, MMS may still not work. We’ve received multiple reports of some former Verizon devices having this problem. If your phone is originally from Verizon, MMS may not work properly if you’re using other wireless carriers now.
  • Try factory reset. If all else fails, try restoring the phone’s software settings to default to see any difference. Here’s how to do it:
    • Create a backup of your irreplaceable files and contacts.
    • Turn off your Samsung Galaxy S7.
    • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
    • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
    • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
    • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
    • Once highlighted, you may press the Power key to select it.
    • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
    • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
    • The phone will now reboot longer than usual.

Problem #2: Galaxy S7 keeps pausing when playing videos

I recently came to China and installed a VPN (not sure if this matters but I try describing everything). I used it for about 2 weeks and my phone was perfectly fine. But then my phone wifi suddenly kept pausing and then starts again. For example, while I’m watching YouTube, the video will stop and I have to press play again. Or when I use a app that uses WiFi the app will pause and then go back to the app home screen. I already tried everything you suggested and even factory reset ed twice but the problem still happens. The only thing I didn’t do was update the phone. But I’m unable to because my wifi connection is unstable because of the pause so I can’t update. — Jonathan

Solution: Hi Jonathan. If factory reset did not improve the situation, that’s probably because the issue is not the device but something outside it. The problem may be on the Wi-Fi network you’re using. If you have another wireless device like another smartphone, try to observe if the issue on your S7 also occurs on the second one. If it does, you must troubleshoot your Wi-fi network or have someone do it for you.

On the other hand, if the issue does not happen on the second device when connected to the same Wi-fi network, the issue must lie on your Galaxy S7 itself. To troubleshoot it, try booting it in safe mode first. This will help you tell if a third party app is creating a conflict. To boot in safe mode, follow these steps:

  • Turn your Galaxy S7 off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Remember, while safe mode is on, all third party apps and services will not run. If the issue remains even though safe mode is on, the issue must not be related to one of your installed apps. If the result is opposite and the issue appears to be absent when safe mode is enabled, you must continue troubleshooting until the cause is eliminated. Now, safe mode won’t help you pinpoint the offending app so you must do trial-and-error to identify it. This means uninstalling apps one by one and checking if the issue remains after each uninstall. This is going to take you time but it’s the only effective way to trace a problematic application.

If you have lots of apps, we suggest that you do the opposite by doing another round of factory reset, then observing the phone afterwards without installing any app. Then when you’re positive that the problem don’t occur when no third party apps are installed, you can start installing apps again individually. Just like in safe mode, make sure that you observe how the phone works after you install a single app.

Problem #3: Verizon Galaxy S7 MMS not working when using AT&T SIM card

Hello. I’m writing in regards to a problem I’m having using a Samsung Galaxy Edge 7. I’m using an AT&T SIM card, in a Verizon Samsung Galaxy S7 Edge. I have full functionality of the phone, but I am unable to send or receive MMS. I have the correct APN setting for my network, and have had AT&T update my IMEI. They weren’t able to offer any advice other than inputting the correct APN Settings. If I’m connected to Wifi the message won’t come through at all, but if I’m not, I will receive the message, and upon clicking the ‘download’ button for the image in the txt, I receive the error code I have input below. — Chris

Solution: Hi Chris. As mentioned above for Michelle, Verizon devices usually shows MMS problems if used on other networks. Sadly, there’s no known effective method to bypass the software code that prevents MMS from working properly in Verizon devices. This means that you must start accepting the fact that you will never be able to use MMS on this phone if you stay with AT&T or other non-Verizon networks.

Problem #4: Galaxy S7 no longer boots back up after installing Android update

To whom it may concern. Last week Monday i saw that my phone ran the software update by itself without me even doing or choosing anything. Ever since then I have been having trouble with my phone with my setting being completely disorganized and changed. Some of my things are just gone. I keep getting this pop up of NFC not supported. When i get emails or Whatsapps etc, i don’t get any notification pop ups in the top corner of my phone. it just beeps or vibrates even if i don’t have any of those. it also just keeps beeping or vibrating. My home key (middle of phone) and my left corner key next to the home key does not work at all.

Now, yesterday i couldn’t receive any calls and more problems occurred. so last night i went and backed up all my things and loaded it on to my laptop and cleared my phone and did a factory reset, once all of that was done and the reset finished i put my phone on and everything worked like normal again. so i left it and put it on charge. now this morning when i took my phone i saw that it is off and does not want to go back on. i’ve been charging my phone for the past 9 hours now and it still doesn’t want to go on and seems like it’s not charging. I really do hope that you can help me cause i’ve been to a lot off places and phoned a lot of places and no one can help me because they don’t know what’s wrong with it, or they can’t help because it’s not normal for my Samsung S7 to do it, and they don’t have the problems on their system to help. — Danielle

Solution: Hi Danielle. Since the main problem now is on how to boot the phone back up, we suggest that you try to see if you can power on the phone to other modes. Below are the steps that you can try:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware. This means that for some reason, the phone no longer has the capability to boot in normal mode and the only way to get it back to working order is by manually installing an official Samsung operating system. This procedure can be tricky for first timers and can potentially brick your device so make sure that you use a reliable guide. You also need to select the correct firmware (operating system) version. Use Google to look for a good guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps (that prevents you from booting normally) until the issue is eliminated.

Problem #5: Can’t hear caller when T-Mobile Galaxy S7 wi-fi calling is OFF or out of range

Hi. I’m hoping you can help me. I have a Samsung S7. All of a sudden I can’t hear the caller and they can’t hear me. I got a new phone so I decided to do a factory reset so my kids could use the phone. After the reset I was able to make a call and hear it. I proceeded to set up the phone and put apps on it. I switched it to network calling etc etc. Then got a phone call and could hear nothing. I did a wiping of cache…didn’t work. I started in safe mode…didn’t work. Then I remembered that I switched calling from wifi to network. I switched it back to wifi calling and I can hear and they can hear me. Only thing is I can’t keep it on wifi calling when I’m not at home. Do you have any idea why it’s doing this? I went to T-Mobile and they said “oh you should just buy this new phone.” They didn’t even want to help me. I took my SIM card out of the S7 and put it in my S3 and I can hear calls etc etc so it’s not my service. Help me please. — Amber

Solution: Hi Amber. This issue can be caused by some settings under Wi-Fi calling menu so make sure that you check them. Below are the steps that you can try:

  • Turn on Wi-Fi and connect to a Wi-Fi network.
  • From any Home screen, tap the Apps icon.
  • Tap Settings.
  • If necessary, slide the Wi-Fi Switch right to the ON position.
  • Scroll to “Connections,” then tap More connection settings.
  • Tap Wi-Fi Calling.
  • Make sure NOT to select “Never use Cellular Network.”

If the steps above won’t work, you can also try to enable VoLTE. Here’s how:

  • Tap Phone app.
  • Go to Keypad tab.
  • Tap More options.
  • Tap Settings.
  • Tap Call.
  • Go to Voice over LTE settings.
  • Tap Use VoLTE when available.

Problem #6: Galaxy S7 won’t connect to work wi-fi network

Hello. I used to have the S5 and had the same issue. Now I have the S7 and when connecting to my work wifi, it would not work. So then I tried changing the IP status to static and manually entering the IP address from my work computer. Now it connects, but does not actually work. I cannot run the browser or the app store, it says network error or is not connected.

How do I fix this? Maybe it’s problematic because my computer desktop and my phone are running off the same IP address? I even tweaked the DNS, but the problem persists. I don’t want to eat data! Help!

Thanks. — AK

Solution: Hi AK. Having two devices (smartphone and PC) sharing the same IP address in one wi-fi network almost always does not work. If you’re having trouble connecting to your work wi-fi only (and assuming this phone does not have any problem working on other wi-fi networks), you must seek the help of your IT department. They may have set some form of restriction that prevents unknown or unregistered devices from connecting to the network. Once you’ve made sure that your phone is now registered to connect to the network, make sure to switch back network settings on your phone to automatic or DHCP and not static.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Note 7 finger scan and iris scan stopped working after moving files via Smartswitch, other issues

Welcome to the one of the first posts about the new #GalaxyNote7! Despite having encountered a significant problem regarding the on-going recall or some Note 7 units around the world due to some bad batches of its battery pack, we know that there are a few million of users still using this amazing device. So this article is a brief guide for those who contacted us about their own Note 7 problems as well as for those who may be experiencing the same or similar situations.

note-7

Below are the specific topics that we cover in this post today:

  1. Galaxy Note 7 recording app not working properly when stock and some third party earbuds are used
  2. Amazon Underground and instant video not working on Galaxy Note 7
  3. Cannot edit photos on Galaxy Note 7
  4. AT&T Galaxy Note 7 having trouble sending MMS
  5. Galaxy Note 7 finger scan and iris scan not working after moving files via Smartswitch
  6. Galaxy Note 7 won’t sync Google contacts and calendar

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 7 recording app not working properly when stock and some third party earbuds are used

I was using the Note 4 and recently upgraded to the Note 7. I use an automatic recording feature on my phone that records phone calls. Works great when driving or jogging and a client calls and I don’t have to drive and make notes. I found that on the note & wireless ear buds Jaybird and Level brands are not compatible for with the recording app or the phone. The recording is very poor. However, the Bose and Peats wireless buds work well. Any recommended fixes? — Krouth

Solution: Hi Krouth. An issue like this should be addressed by either Samsung or the developer of the recording app you’re using. Kindly direct your queries to them.

Problem #2: Amazon Underground and instant video not working on Galaxy Note 7

Phone: Note 7 via Sprint. Trouble with Amazon Underground and instant video. Security setting were changed to accept unknown sources. Underground app would download and install but it would disappear moments after opening the app. By disappear, the icon and any evidence that I installed it was gone. This happened 5 times before the Underground app stabilized. I then proceeded to install Instant Video. 30 seconds into watching a video, the app disappeared. My Underground app does not give the option to reinstall it only open it but when clicking on open, nothing happens. Took it to Sprint. The store manager tried two other Note 7’s and had the same issue. — Larajv70

Solution: Hi Larajv70. like Krouth above, make sure that you contact the developer of the apps in question. Keep in mind that not all apps are compatible with all Android devices. Given that Note 7 has just been released, there’s a chance that the apps may need to be patched in order to work with your device. Contact Amazon for details.

Problem #3: Cannot edit photos on Galaxy Note 7

I’ve had the Note 7 for a little over a week. I’ve taken several pictures, edited them with no issues. Well until now. I’ve recently taken a photo of my baby girl Bella & Boy, Alix. I hit the auto adjust and I get greyed out picture, shows barely anything. I click edit and get nothing. I’ve taken screenshots of these. It’s extremely frustrating, considering I take tons of pictures and edit them. I’ve tried restart, cleared cache, temp files, shutting phone completely off (since no battery removal on note 7). Shouldn’t have issues especially paying over $900 for a phone. Didn’t have issues with S7 edge before I traded for this. I’m upset that i can’t figure out WTF is going on. My kitties are my kids, so I take several pictures. Imagine trying to take pictures or videos of your kids during special events or just random and can’t. This is how i feel regarding the Note 7. It’s bad enough i had to disable Facebook because it was causing too much lag. Highly frustrated. Please help with a solution if possible. As I mentioned, I do have screenshots to give better idea, but let me upload here. Thank you so much! — Barb

Solution: Hi Barb. We are yet to receive reports from other users about this issue so this must be isolated to your device only. Since you did not mention what app you’re using to edit your photos, we assume that it’s the native camera app. The first thing that you want to do is to ensure that you reset the camera app settings to default. You can do that by going under app settings.

If resetting app settings won’t make a difference, the next step that you want is factory reset.

  • Backup your data and files saved in the phone’s internal storage.
  • Remove your Google account to deactivate the anti-theft function of the phone.
  • Turn off your Samsung Galaxy Note 7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  • Using the Volume Down button, highlight the option ‘wipe data / factory reset’’ and press the Power key to select it.
  • Press the Volume Down button a few times to highlight ‘Yes — delete all user data’ and press the Power key to select it.
  • It may take a few seconds to complete the reset so just wait.
  • Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  • The Note 7 will then boot up normally.

Problem #4: AT&T Galaxy Note 7 having trouble sending MMS

I bought a note 7 through at&t in 8/20. Super excited. Loved my note 5. But, I cannot send a picture with text or vice versa. The message sends right away as it continues to process the photo. So, recipients encounter messages that make little sense because it is describing a picture they haven’t received yet.

Also, I can’t download a text message attachment either without hitting “try again” many times, and, sometimes I have no option to try again. I’ve looked for info on your site and Google in general. The fixes that were close, but not my particular phone, failed anyway as the settings that were in the instructions are not on my phone. I’m sure I’m sounding like the village idiot with that one, but, I’m trying everything that has do with this issue, regardless what galaxy it is (note 5, 6s, 7, etc.), although I was trying to stay close to the newer phones. Not sure if any of that makes sense, but, I would appreciate help. — Jaime

Solution: Hi Jaime. Whether you have an old or new phone, an issue like this must be processed by your wireless since it involves their service. You should have reported this problem to them first. MMS requires mobile data to work properly and if this aspect is poorly implemented in their network, that may cause a problem. To help you check if this is network-related though, try insert your SIM card to another device, then try to send MMS again. If the same issue occurs in the second phone, make sure that you call the attention of AT&T.

If you want to at least do something on your Galaxy Note 7 before calling AT&T, start by wiping the messaging app’s cache and data. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Tap the messaging app.
  • Tap Storage.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #5: Galaxy Note 7 finger scan and iris scan not working after moving files via Smartswitch

Hi I am a Samsung S6 user. Recently I have moved to a Note 7. I did the transfer via Smartswitch option and it was just cool. Ever since the move happened, I realized that unlocking doesn’t work with finger scan or iris. I have removed the earlier biometric data and did all over again to register with new scans, however that seems not working too. When the phone is locked, it clearly says user finger print or iris or pin, but the only option working is pin. Could you guys help me out what has to be done ? I have updated the latest software updates etc. Thank you all in advance. — Shan

Solution: Hi Shan. Make sure that you wipe the cache partition first. Firmware issues are often caused by corrupt caches especially every after update installation. Issues like freezing, random reboots, stuck on logo during boot up, boot loops, and lockscreen-related issues are among the symptoms of corrupt system cache. These files can be deleted without causing adverse effects on the phone because Android will create new ones. The fact is it is a good practice to delete system cache from time to time.

The thing is, you cannot delete individual cache that’s why you really need to wipe the entire cache partition.

  • Turn off your Samsung Galaxy Note 7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  • Using the Volume Down button, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • Use the Volume Down button again to highlight ‘yes’ and press the Power key to select.
  • It may take a few seconds to completely wipe the cache partition so wait a little.
  • Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
  • The Note 7 will then boot up normally.

If wiping the cache partition won’t help, back up your files and perform a factory reset.

Problem #6: Galaxy Note 7 won’t sync Google contacts and calendar

I have a Note 7 and I cannot get my Google accounts to sync completely. Every aspect of the account syncs except my contacts and calendar. I have reset my settings, restarted my phone, I’ve tried a factory rest, I’ve called Verizon Tech Coach, and I still have this problem. When I go to accounts in settings I get an error that says “Sync is currently experiencing problems. It will be back shortly.” but then it never comes back and never syncs even if I try and force it to do so. This has been going on for the past 12 days. — Helene

Solution: Hi Helene. Google services including Contacts and Calendar largely works properly in most Android devices so the problem may be isolated to your device. Although we don’t work for Google, we know that their services sync almost flawlessly. For example, whenever there’s any change in Google Contacts, the modifications should sync with all devices you use your contacts on. Adding your Google account to your device will automatically sync both your contacts and calendar. If that’s not happening on your Note 7 and you’ve already factory reset as well as re-added your Google account, you may want to contact Google for direct assistance.

Alternatively, you can install a separate Google app for your calendar from the Google Play Store as a remedy.

 

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Galaxy Note 5 cannot be unlocked, other boot issues

Note 5

Looking for ways how to go around that pesky #GalaxyNote5 lock screen? This post today may help you. We also include other power-related issues in this article to help those struggling with them. Below are the specific topics discussed in this article:

  1. Galaxy Note 5 cannot be unlocked
  2. Verizon Galaxy Note 5 no longer sending SMS and MMS on Cricket Wireless network
  3. Three Network Galaxy Note 5 black screen issue
  4. Galaxy Note 5 “Unfortunately Touchwiz Home has stopped working” error
  5. Galaxy Note 5 won’t power on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Note 5 cannot be unlocked

I purchased a Galaxy Note 5 online from my carrier over a year ago. I continued to use my old SG3 until now but it has completely died… It was behaving oddly after updating software a few weeks back.

Anyway…I never pursued taking my ‘new’ Note 5 to Samsung to get fixed after I couldn’t get into it. My carrier Optus was of no help as the phone had never been used to register it and reset remotely. Samsung said I’d have to pay if it was not a fault.

I remember fiddling with it and could have locked it but none of the dozen passwords I always use are the “alternative password” it keeps asking for. I think it may possibly have to do with the fingerprint scan as I played with that but couldn’t get it to work at the time.

I realize it sounds stupid but I haven’t been well with serious depression and literally had trouble attending to anything that needed effort with thinking or doing. Getting better but I’m also Agoraphobic and even posting it to Samsung is a trial.

Now, it’s holiday time and most places closing for a while and postage takes forever this time of year and I’m stuck without a phone at all.

I’ve just tried all my normal passwords again, birthdates and anything I could think of plus secret reset codes on this website in link below….doesn’t do anything except ask for alternative password and make me wait 30 seconds every 4-5 attempts.

Do you have any idea what lock it is? If only Samsung can reset OR if you’ve come across this issue with other people who know for certain they didn’t accidentally lock it themselves but just forgot? I don’t believe I did but have no idea as it was so long ago and I am a fiddler before reading instructions.

Appreciate any assistance or advice on whether the only option is to send back to manufacturer or not. Regards — Michele

Solution: Hi Michelle. Samsung’s device protection can only be bypassed by them but we know of a workaround might help you. We haven’t tested this procedure lately so if doesn’t work, that means that Samsung may have already patched it. Try to follow the instructions in this previous post to see it for yourself: How to bypass Factory Reset Protection on Galaxy S6.

Problem #2: Verizon Galaxy Note 5 no longer sending SMS and MMS on Cricket Wireless network

My friend recently switched from Verizon to Cricket for much better price in service. Everything seemed to be working fine. Then not too long ago, she was not able to text photos and had a very difficult time sending text messages. Plus was having a charging issue.

This Samsung is a Verizon phone and I think she might still owe on it. Monica has gone to Verizon and they say they can’t do anything because of switching carriers voiding any warranties. Also, has been back to Cricket Wireless a number of times but to no avail.

In addition, Monica also went to Samsung here in NYC by Soho and being that they are primarily a showroom, they weren’t able to help either. So is this a Verizon issue and/or Cricket issue? And in your professional opinion, what are the next steps to proceed with to resolve these issues? Thank you so much for your help and concern in this matter. Sincerely. — Jeffrey

Solution: Hi Jeffrey. If the particular issues of being unable to send picture messages (MMS) and texts (SMS) came only after the switch from Verizon to Cricket, the cause may be from the latter. Monica must work with Cricket to ensure that her phone is properly configured to work with their system.

The problem can also be due to network incompatibility. Cricket Wireless is now under the umbrella of AT&T, which runs a GSM network. Since last year, there were talks of AT&T converting Cricket’s CDMA network into GSM so there’s a chance that this may have caused some configuration issues on Monica’s phone (which only runs on CDMA network).

For her charging problem, we recommend that she performs the basic software solutions first. She can start by booting her phone in safe mode while charging to see the difference. If that won’t do anything, a factory reset may also be needed. Charging problems can also be due to defective hardware namely the charger kit (USB cable and wall wart), the phone’s micro USB charging port, or the battery. She has to narrow down the possible causes to be able to fix the issue.

In the meantime, here are the steps how to boot in safe mode and do a factory reset:

How to boot a Note 5 in safe mode

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

How to perform a Note 5 factory reset

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #3: Three Network Galaxy Note 5 black screen issue

This phone has only just been unboxed so is new. I set it up a with Three Network a week ago. Everyday the screen goes black. It is still being powered but the screen won’t activate. Once the screen split vertically in half and two different images started playing. The only way to get it working again is to take out the SIM card and battery. Once this has been done it will start up and behave again. This is only happening once or twice a day but is inconvenient and I worry the problem will escalate. I have cleared caches and performed a soft reset. — Tessa

Solution: Hi Tessa. We haven’t seen this issue with other new Note 5s so this must either be an isolated case to your phone, or a firmware glitch due to poor software from your carrier. If you don’t want to consider asking for a replacement unit this early, try to do the basic software troubleshooting we provide for Jeffrey above (booting in safe mode and factory reset). Safe mode will help you identify if the problem is being caused by a third party application, while factory reset will ensure that a clean OS is re-installed. If the problem remains, make sure to contact Three Network and ask for assistance.

Problem #4: Galaxy Note 5 “Unfortunately Touchwiz Home has stopped working” error

I have developed a problem recently where my Galaxy Note 5 phone will get stuck in a “loop” when using the “back” button to get to the home screen. It will do one of 2 things:

1) A window will pop up and say “Unfortunately Touchwiz Home has stopped working” and when I touch “okay”, the phone will go to a blank screen (sometimes with colors at the top). I will need to hit the bottom center button then and when the phone comes back on, the only icon on the phone for a few seconds will be an “Apps” button in the bottom center of the screen. After a few seconds it goes back to the main Home Screen.

2) When pressing the “back” button to get back to the home screen from an app, the phone will get caught in a loop where I can keep pressing the button and then keep getting and same 2 or 3 screens but never getting back to the Home Screen. I have to press the bottom center button as in #1 and then the same process happens.

I have put my phone on the charger at night on the Home Screen to find it on anotheh screen in the morning when I wake up. Usually then either #1 or #2 above happens.

Battery use has been super poor lately too . — Ray

Solution: Hi Ray. Your phone may be in need of a complete software overhaul. Issues like this can caused by anything. Sometimes, outdated or poorly coded third party applications may create conflicts with the operating system or with other apps. If you have many third party apps, make sure to update all of them.

Booting in safe mode may also help you determine if one of your third party apps is to blame. You can follow the steps above on how to do this.

We recommend though that you do two important troubleshooting — wiping the cache partition and cleaning the operating system via factory reset.

To wipe the cache, simply follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #5: Galaxy Note 5 won’t power on

I have Samsung Galaxy Note 5 and suddenly all applications has frozen and a message appeared and I can’t remember it exactly. It said “the Android has stopped ” or something like that. Then I turned it off and tried to restart it but I can’t turn it on again and when it tried to charge the phone, the battery sign doesn’t appear.

Also, I hold on the power button but nothing changed. I tried also to press the power button with the home button with the volume up button but also no response, and when I tried to connect the phone to the PC, it cannot be recognized. I don’t want to lose any data cause I don’t have a backup.. Is there any solution ? — Helen

Solution: Hi Helen. If normal charging process doesn’t seem to put enough power to the battery to turn on the phone, or the device won’t boot in other modes like recovery or Odin, the issue may hardware in nature. Make sure to have a professional check and repair it. If you have access to a nearby Samsung store, we recommend that you bring your device to them first.

TouchWiz Home Issues For Other Devices

Galaxy Note 2 Touchwiz Home
Galaxy Note 3 Touchwiz Home
Galaxy Note 4 Touchwiz Home
Galaxy Note 5 Touchwiz Home
Galaxy S3 Touchwiz Home
Galaxy S4 Touchwiz Home
Galaxy S5 Touchwiz Home
Galaxy S6 / S6 Edge / S6 Edge+ Touchwiz Home

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill out the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.