Archives for

Cannot save photos

Galaxy S7 edge “No subject” error when receiving SMS, cannot send and receive MMS

Hello Android community. Welcome to today’s #GalaxyS7 article. In this one, we discuss 8 more S7 issues that we received for the past few days.

Below are the specific topics we cover for you today:

  1. Galaxy S7 keeps saying it detected moisture
  2. Galaxy S7 edge off eBay won’t turn on, screen remains black
  3. Galaxy S7 can’t save files to a 64GB SD card
  4. Galaxy S7 not saving pictures to Gallery, charges very slowly
  5. Can’t set notifications for Galaxy S7 Hotmail email
  6. Galaxy S7 Gallery app acting up when deleting a photo
  7. Galaxy S7 splitting long SMS
  8. Galaxy S7 edge “No subject” error when receiving SMS, cannot send and receive MMS

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 keeps saying it detected moisture

Hey there. I got my Samsung Galaxy S7 about a year ago and I’ve been having problems with it regarding that moisture detection. This time is the worst. Won’t charge at all despite doing everything even if it didn’t get wet or exposed to moisture. I tried pressing the volume down key, power and home buttons and it only asks me whether I want to change my OS. And so I pressed OK and 5 hours after nothing changed. What could be the problem? Hope to hear from you. — Denise

Solution: Hi Denise. Part of protection layer against moisture or water damage is the specially built lower part of your phone, particularly in the charging port area. The charging port is designed to resist water or moisture from leaking inside. In some cases, moisture can remain hidden even after a user has cleaned and dried the phone. If the system detects such moisture, it won’t allow data transfer or charging via USB cable. If your phone has been saying that it’s detected moisture and won’t charge, it probably does. Otherwise, the charging port may be malfunctioning.

Keep in  mind that even just a tiny droplet of water or liquid can trip the built-in moisture detection system so you want to make sure that your phone’s charging port is thoroughly dried. Try using a hair dryer to blow hot air in the port and see if that will make a difference. Be sure not to apply too much heat that might damage the phone though. If this drying method won’t fix the issue, there may be a charging port problem so you must contact Samsung and have the phone repaired or replaced.

Problem #2: Galaxy S7 edge off eBay won’t turn on, screen remains black

Bought my first phone today, off EBay. S7 Edge. Showed battery at 72% but icons page wouldn’t come on or home page. Charged to 100%. Turned off. Now can’t even get the battery icon page to show. Has no SIM card but that doesn’t matter. I think the last user may have downloaded Nougat or something, had problems, just put it on EBay but that’s a guess. Maybe they wiped hard drive clean, who knows? Don’t understand why the battery or charging page would work the 5-10 times I checked and won’t open up now though…just a black screen phone. Try to return this or think you can walk me through repair? $380.00’s not bad. No cracks in screen or anything, looks mint. You’re asking what version it has, I have no way to know since I can’t turn it on. No carrier as that I have no sim card yet. — Eddie

Solution: Hi Eddie. The only thing that you can do here is to try to restart the phone to alternate boot modes so you can do follow up troubleshooting. If the phone remains unresponsive or won’t turn on at all, save yourself a few hundred dollars and get a refund.

For reference, here are the ways on how to boot your phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #3: Galaxy S7 can’t save files to a 64GB SD card

Hello. A few months back I bought a 64 GB card for it because well let’s face I have a lot of media on the device and needed the extra storage. In the beginning the phone wasn’t reading the card and it was a nightmare but i was able to correct that issue. My current issue is the following… I moved (not copied, which i should of), a lot of the media that was on my phone storage to the card and now when i go to those files, the display is a light gray screenshot with an exclamation point in the middle. I know that’s because the file isn’t being read properly. The specs for the media file shows everything, file type, size, name, etc. Also, these files weren’t moved to new folders, but existing folders that already had media saved on it. I can still see the media that was already on the card but not the new stuff i transferred onto it yesterday which is very frustrating. I tried to connect the card to my computer and the computer can’t read the new files either. What can I do to save these files? I already tried the “unmount”, “mount” option and that didn’t work and I didn’t lose any files in that process either which was a good thing I guess. Please assist. Thanks in advance. — Ana

Solution: Hi Ana. Troubleshooting an issue like this does not require advanced steps and only requires common sense ones. Firstly, we want to make it clear that there’s nothing more that you can do if files have become corrupted after you transferred them. Those files that show exclamation marks on them may still retain the metadata or the file specs as you call them but they have already lost critical bits and pieces to read each one as a whole file. If you chose “move” instead of “copy” during the transfer, you may have lost those files for good.

Secondly, the main cause of the problem may lie on the SD card so you want to check if that’s the case. Get a new, known working SD card and format it using your S7. After that, try to replicate the problem by moving or copying files to it. Do the same step several times. If data transfer is successful all the time, that means there’s no issue with the phone and the problem must be on your first SD card. To fix it, simply replace the card and save yourself the hassle. Sure you can try to reformat it but there’s no guarantee that the issue won’t return after that. If you don’t want to invest in a new SD card at this time, consider reformatting the one you have on your phone but be sure not to use it as your main backup storage. Bear in mind that even the most expensive SD card or any digital storage device can fail anytime. If you’ll lose irreplaceable files in the future because you did not create a backup, you only have yourself to blame.

Problem #4: Galaxy S7 not saving pictures to Gallery, charges very slowly

My Samsung S7 screen keys are locked while I am not using a password, the device:

 

  • does not save pictures to the Gallery (gallery file always empty) “saved to device!, where, I do not know ???!!
  • the incoming messages to WhatsApp stop to be received with a notification alarm sound
  • Sometimes the battery charging consume very long time, comes to 10 hours!

 

Is it possible that a virus strike my device? Or a Hacker may be behind? I realized that all of these troubles take place after I downloaded a Power Saving Program named “Turbo power saving ” – already I deleted but problems still remaining. Please advise.  — Mariner1015

Solution: Hi Mariner1015. Like you, we can’t tell if this issue is due to a virus or malware. We don’t have enough details about your phone’s history and information about things running on it right now.

To try to fix the issue, you must do a factory reset and see what happens afterwards. By doing a factory reset, you are restoring all software and app settings to their defaults so any changes you or the malware may have done to core files should be corrected. Here’s how to factory reset your S7:

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Problem #5: Can’t set notifications for Galaxy S7 Hotmail email

Hi. My husband and I are not very “techy” when it comes to phones. He has recently purchased a S7 Edge and we thought we had done everything right setting it all up. His main email address is @hotmail.co.uk which he is using through Gmail. We are trying to put a specific notification on it for when he receives email but this seems impossible. We appear only to be able to do this with the Gmail account he had to set up. Is there any way we can do this or is it just that Hotmail and Gmail don’t “talk” to each other ? Thank you for your help. — Kim

Solution: Hi Kim. We don’t think we understand your question fully so kindly get back to us if you think our interpretation is incorrect.

As far as setting notifications in Android Marshmallow and Nougat is concerned, everything is outlined clearly in Settings>Notifications. As far as email notifications under Gmail app is concerned, your only option is to either turn it on or off under the app’s own settings menu.

Problem #6: Galaxy S7 Gallery app acting up when deleting a photo

Hi. Recently I’ve been having this problem which I noticed today. When I go into my gallery and delete a picture or two, when I swipe to the next picture, my screen suddenly twitches out and goes back to the picture. By twitching I mean the screen moves side to side and moves on to the next picture. I was wondering what might have caused it because I once pressed down on my screen which made my screen touch the amoled panel. I wasn’t sure if that was the reason. Please reply and help, thank you. — Imran

Solution: Hi Imran. There may be an app bug causing the problem. To fix it, make sure to clear the cache and data of the Gallery app. Before you proceed with this step, make sure that you create a backup of your photos and videos.

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If nothing changes after clearing the cache and data, do a factory reset. Steps are provided above.

Problem #7: Galaxy S7 splitting long SMS

Hey. So I was reading your article on how to fix the problem of receiving texts and them being split up if they are too long. Well, sadly, your guide appears to be outdated now. You say to go to apps, messages, more settings, texts, and then enable an option that combines the texts. This option is no longer available or my phone simply does not have it there (unlocked carrier US Galaxy S7 Edge running the latest update). — Greenfox1012

Solution: Hi Greenfox1012. Android in general and carrier-provided firmware in particular constantly evolves so some settings may change, removed, or placed somewhere else. Due to logistical challenges, we can’t regularly keep track of our solutions so we can modify them so we apologize for any inconvenience the post you read may have caused you. We encourage you though to get back to us by giving us a more detailed problem description and we will do our best to help you.

Problem #8: Galaxy S7 edge “No subject” error when receiving SMS, cannot send and receive MMS

I use to own an iPhone 5s and now I switched to a S7 edge, and I am experiencing a messaging problem on my phone. I have been constantly getting “No Subject” errors whenever I get a message, and I also can’t send or receive photos. I got the S7 edge for my birthday from my uncle who doesn’t use it anymore. My number is not registered with iMessage by the way. Please Help. — Jonathan

Solution: Hi Jonathan. This may be a messaging app problem so the first troubleshooting step that you want to do is to clear its cache and data, just like what we suggest for Imran above.

If that won’t fix the problem, you can also try to wipe the cache partition. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If both of these procedures won’t solve the issue at all, contact your carrier and ask them for direct assistance. The error may be  caused by a firmware bug, which means it involves changing the code of the operating system.

You also need their assistance in ensuring that your phone is properly configured to send and receive MMS.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 stuck in black screen after update was interrupted, other issues

Welcome to another article that addresses some of the common #GalaxyS5 issues. We hope that the solutions we provide here can help those experiencing the same or similar problems we discuss here.

Below are the specific topics we’re discussing for you today:

  1. Galaxy S5 shutting off by itself | Unable to restart S5 after it froze
  2. Galaxy S5 keeps restarting on its own
  3. Galaxy S5 stuck in black screen after update was interrupted
  4. Photos disappear in Galaxy S5 | Galaxy S5 loses photos taken by camera app
  5. Sony headphone not working properly on Galaxy S5
  6. Galaxy S5 freezing and restarting after installing apps
  7. Galaxy S5 won’t charge using 2 power banks

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 shutting off by itself | Unable to restart S5 after it froze

Hi there. Hoping you can help with my Samsung problem. I’ve not come across this problem in any other blog or website so far. Problem is, my Galaxy S5 mini will just randomly shut down while I’m accessing it. Only way to restart it, is to remove the battery first, then start up as normal. Without removing the battery, it won’t restart. It only happens when I’m working on the phone, not when it’s not in use. Regardless of battery charge. It has happened while accessing various apps WhatsApp, Snapchat, email, Gmail, Calendar, Maps. There really is no trend in when or which app. I do get the feeling though, that it happens most often when I’m most demanding of the phone and possibly “going too fast,” if there is such a thing for a phone! I may enter WhatsApp, then quickly tap back, back again, and then tap on Gmail. Like it’s too much processing for its small brain to handle, then it shuts downs! Other times, I simply dial someone and it dies before connection. Or I move the camera from portrait to landscape and it shuts down. Not always though, no consistency in what is causing it.

I also need to allow it some time after battery out, battery in, restart. If I use it too soon after restarting, it will shut down almost immediately again. And I restart the process of battery out, battery in, start up.

It used to be my husband’s phone, he never had any issues. Within a week of me having it, it started happening. So I thought it was an app, but I can’t figure out which one. Thought it was the SD card as I moved that over from my old Samsung (which experienced the “Camera Failed” error). removed it for a week but the problem persisted even without SD card inserted. Possibly something to do with the dimming effect? It’s happened a lot in bright daylight but I’m possibly grasping at straws now! I’ve tried clearing caches and factory reset but no success. Any guidance or advise would be greatly appreciated. Thank you for a great website! — Ira

Solution: Hi Ira. If you want to get to the bottom of the issue, you should do more troubleshooting steps. Because factory reset did not fix the issue, the problem may be caused by an app or something in the hardware department.

Factory reset, then observe

We don’t know if you tried to observe how the phone works after you factory reset it but if you didn’t, make sure that you do it this time. Try another round of factory reset and observe how it works when there are no apps installed. Be sure to give it at least 24 hours so you’ll notice the difference. It’s important that you don’t install any update or any app during the observation period. If the problem won’t occur, you can assume that an app is causing the problem. To determine which of them is causing it, you must install apps one by one, making sure to observe how the phone works after every installation. This is the only way to identify the culprit.

Battery recalibration

You can also try to recalibrate the battery to make sure that you retrain the operating system in detecting the true level of the battery. Here’s how to do it:

  • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  • Turn the phone on again and let it turn itself off.
  • Charge the phone without turning it back on.
  • Wait until the battery says it fully charged to 100%
  • Unplug the charger and turn the phone on.
  • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  • Unplug the charger the turn the phone on again.
  • Use the phone until you drain the battery down to 0.
  • Repeat the cycle once.

Battery replacement

On the other hand, if the problem remains after a factory reset observation period, you can bet the issue is hardware in nature. Try to get a new battery and see how it works. Sometimes, a bad battery can manifest in random shut down issue so this is must-do troubleshooting step.

If a new battery won’t make any difference, there must be a motherboard fault causing it. In this case, you need to send the phone in to Samsung for repair or replacement.

Overheating

If you noticed the phone is getting warm before it shuts down, that may be an indicator that the device is overheating. To prevent damaging internal components, electronics are, most of the time, designed to shut down automatically. In this case, you simply have to let the phone cool off before using it again.

Other times, the system may simply get wrong inputs from its sensors telling it that it’s overheating. This is usually a hardware problem and is an indication of motherboard damage. You need to have the phone replaced.

Problem #2: Galaxy S5 keeps restarting on its own

My phone was working fine when I forest got it in November. I usually wouldn’t every turn it off though as I used it for several alarms. One night, I was having Internet issues so I restarted my phone. After I restarted it, the phone started restarting on its own constantly. It restarts itself until the battery dies. Oddly, the phone doesn’t seem quite as likely to restart if I am using it. I did a factory reset after trying to boot in safe mode. The same problem occurred in safe mode. Then I sent it to Samsung under warranty and they didn’t do anything. The same problem still occurs. Do you have any suggestions? — Kassa

Solution: Hi Kassa. We can’t possibly know what’s causing the problem given how little information you provide here. We don’t know the full history of the device and the status of its hardware so all we can do is speculate. Random reboot issues can happen due to a variety of reasons so you must narrow down the possible causes yourself if you want to know what it is.

The general rule in this case is to start with possible software causes. Troubleshooting steps like wiping the cache partition, booting and observing in safe mode, installing updates, recalibrating the battery, performing factory reset, and flashing stock firmware must be done. If you’ve already tried all of them, there must be a hardware problem behind the trouble. Again, there’s no way for us to know what particular component may be failing. Only a thorough hardware check can do that. Some hardware problems can be tricky to diagnose but if you have the resources, have a third party service center take a look at the phone. They may be able to identify a failing component that Samsung technician failed to check. If Samsung can’t find the cause of the problem, we doubt other independent technicians can but if the issue keeps on pestering you, you have to other choice but to ask for a replacement phone.

Problem #3: Galaxy S5 stuck in black screen after update was interrupted

Good evening. This morning, just before leaving home for work, I noticed that my phone, Samsung Galaxy S5, was installing some updates as it said “actualising Android.” I couldn’t afford having my phone unreachable at the time because I was also waiting for a call just then. I unplugged the phone from the charging cable and tried to turn it off. Removed the SIM card and put it into a different phone so I would be reachable by phone. The issue is that once I tried turning this Samsung mobile again, only the welcoming black screen with white letters saying “Samsung GALAXY S5” show and stays like that forever. It looks like the Android software is gone. I wish I had been asked to either do this actualization or not because I would have then managed to do it another time, when I wouldn’t need to be reachable by phone. This has been a very unexpected broke down of the phone and quite annoying.

How can I get out of that black screen and get the Android software back? How about my pictures, videos and documents, will they still remain in the phone’s memory? I can’t afford losing them. Please, help and guidance will be appreciated. — Evelyn

Solution: Hi Evelyn. Interrupting a device while it’s trying to install an update is one of the surest way to kill it. Whether the interruption is done intentionally or not, there’s always a big chance that your phone can get bricked. If you’re lucky, you may be able to boot the phone back to alternate mode so you can do follow-up troubleshooting. The troubleshooting steps may or may not allow you to recover your files. For example, if you can boot your phone to recovery mode and be able to fix the issue by wiping the cache partition, nothing will be lost (except the temporary files). The same is true if you are still able to boot your device to safe mode.

Below are the specific steps on how to boot your phone to other modes. Again, bear in mind that if your phone will only let you boot to download mode or to recovery mode, there’s a chance that you may not be able to recover your files. We hope all the best but if the phone remain stuck after trying the different steps, consider getting a new phone.

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #4: Photos disappear in Galaxy S5 | Galaxy S5 loses photos taken by camera app

I’m in Iceland on vacation and since I have Virgin Mobile, I’m only connecting to WiFi and am using power converters/adapters to charge. My issue is with my photos. This morning, my phone refused to charge when connected to a charger (it’s charging now). I’m not sure if that’s related, because shortly after I used my phone to take pictures. The pictures wouldn’t appear in my Gallery but if I took a photo and pressed the last photo thumbnail in the camera, it would show all my photos. Now, however, it won’t show any of the photos I took today. My photos stored in my SD card and my photos from the rest of my trip and before appear, but again not the ones I took today. I also have apps on my SD card, and those are working. Please let me know if there is a way to recover the photos. — Breanna

Solution: Hi Breanna. File recovery in this case depends whether or not the said files are still in the phone somewhere, and if they are not corrupted. Photos and videos taken by the stock camera app are usually kept in a default folder that My Files app can open easily. Simply open My Files app and see if you can find your files in their default locations. If not, try to use Smart Switch to create a backup of your files and browse all folders. In order for Smart Switch to work, you need to install it in both your phone and your computer. If you haven’t used Smart Switch before, you can visit Samsung website to get it.

Problem #5: Sony headphone not working properly on Galaxy S5

Hi. I have a Galaxy S5, the Tracfone version, and I’ve got a pair of Sony MDR-x05 headphones, with volume control /microphone. When I plug in the headphones, I get the headphone icon in my notifications, but the volume control doesn’t work at all, and I don’t think the microphone works either. Strangely, from the headphone section, when I pull down from the top of the screen, even trying to place a call, the headphone icon disappears, and the audio switches to the phone speakers. Headphones then won’t work until I unplug and plug back in again. I thought it might be a trrs(?) issue, but I can’t seem to find anything on the compatibility of these headphones, or whether or not that would be an issue. And if it’s of any help, I use the Google now app launcher interface,  rather than the factory Samsung one. Thanks! — Justin

Solution: Hi Justin. We don’t know the specifications of the headphone you’re using so it’s possible that there may be a compatibility issue at play here. Kindly refer to the documentation of the device to see if it can work with a Galaxy S5 or not. Otherwise, try connecting it to another S5 to see if the issue is present too.

Problem #6: Galaxy S5 freezing and restarting after installing apps

Hello. I bought a Unlocked Samsung Galaxy S5 phone off a person on Craigslist. Originally the phone is from T-Mobile but i am using it with AT&T.

So I went home and did a factory reset on it.

I put in my micro SD card and SIM card and started using it. I downloaded some apps and that’s when it started doing the freezing and restarting. I then ran the phone on safe mode to see how it would do and It worked really good. I then went back on regular mode and deleted apps and still kept freezing and re-booting. I took out the micro SD card yesterday thinking that could be it but phone is still doing the same thing. Sometimes the phone shuts off and doesn’t want to start up again so i have to take the battery out for about 15-20 min before it starts working again. I was able to get it started again and i did another factory reset on it without the micro SD card and same issues. The phone got slow again, froze and shut off. Please help me! — Rudy

Solution: Hi Rudy. It’s interesting that you mention the phone working fine when it’s on safe mode. That means that one of the apps you install is causing the instability problem. Work on that by identifying what app is problematic and you should be okay. We suggest that you uninstall one app at a time so you can observe how the phone works afterwards. If the problem remains after you uninstall an app, continue the process for the rest of your apps until you’ve eliminated the problem. Don’t do this for “some” apps only. Make sure that you test all apps (expect for the pre-installed ones) if you want to fix the problem.

Problem #7: Galaxy S5 won’t charge using 2 power banks

Hi. I have an issue with my Samsung Galaxy S5. The phone will charge with both USB 2.0 and USB 3.0 cables, both the original cable and an “Amazon basic” replacement cable I bought. The issue is that the phone will not charge from a power bank. I have 2 different power banks. One is a Jackery 12,000 mAh Dual USB Power Bank, with one USB output rated at 5V/1A and the other rated at 5V/2.1A. I also have a Jackery Titan 20100 mAh Duel USB Power Bank, with both USB outputs rated at SmartFit 5V/3.4A. When I connect the phone to the power bank, using any of the cables I have that work fine when charging from the wall or car outlets, the phone doesn’t recognize the power bank and will not charge. Yet, when I use the same power bank on my son’s Galaxy S4, it charges fine. Any advice you can give me on getting the Galaxy S5 to recognize the power bank would be appreciated. Thanks. — Tom

Solution: Hi Tom. The Galaxy S5 should work with any power bank that has a similar output to your power banks. Our own S5 charges fine with at least two different powerbank brands (ASUS and Romoss). Both have outputs of DC 5.1V 2.4A. We tried replicating your issue by using official and unofficial USB cables and everything went fine so we can’t be sure where the problem lies. There may be an issue with your phone (probably on the software side), or that the two power banks your have are simply incompatible (we doubt this is the case though). There is no official word from Samsung regarding compatibility issues with portable chargers (power banks) so we have no reference where to look. We do know that there are others experiencing the same problem but we have don’t have enough data to identify a pattern. We will park this issue for now and will update this post once we have a good understanding about this problem.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 can’t use LTE in Sprint network, other issues

Two years after it was first released, the #GalaxyNote4 remains one of the popular phones in the wild. With millions of fans still actively using this once top-of-the-art device, we can’t the end yet to begin slowing down our support for this phone. That said, here are another list of Note 4 issues submitted to us since last week. We will be publishing more of the same articles in the near future so if you don’t find a solution for your own issue here, please continue to watch for upcoming articles. You can also visit previously posted articles from our main Note 4 troubleshooting page here.

note-4

In the meantime, these are the topics that we bring to you today:

  1. Galaxy Note 4 can’t use LTE in Sprint network
  2. Galaxy Note 4 screen turns blue | Opening camera app turns Galaxy Note 4 screen black
  3. Galaxy Note 4 turns off is battery level reaches 70%
  4. when using Google Search app on Galaxy Note 4
  5. Verizon Galaxy Note 4 not working with Bharti Airtel in India
  6. Power adapter to use for Galaxy Note 4 in Czech Republic

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 can’t use LTE in Sprint network

Hi. I came to ask for help for my mom’s phone. She has a Samsung Note 4 and it works perfectly fine but there is no LTE or cellular data. You can call/text, perfectly fine. However the internet only works when the device is connected to wi-fi.

I have contacted Sprint, which is our carrier, after their attempt to resolve it still doesn’t work. I have tried to update it and reset all setting… the LTE data still does not work. Also, it shows ‘NO SIM’ on the top of the screen but there is a SIM card placed in the back. The phone shows the ‘3G’ sign loading all the time. Please try to help. My mom bought this phone in December of 2014, so I know that means it’s past its 1-year warranty.

Thank you. — Iluminada

Solution: Hi Iluminada. There are a number of things to consider to try to fix your issue. Below are factors that you should work on:

Check if LTE is working in your area

The first thing that you need to check here is to find out if there’s LTE coverage in your area. This can be done by calling your carrier to get a confirmation from them. Perhaps the main reason is that there’s only a 3G coverage where you live. You did not indicate in your problem description whether or not this device was able to use LTE in this same area before so you must check it first. Not all areas in the United States are LTE covered so it’s worth checking. It’s also possible that there may be some issues with the existing LTE service from Sprint in your area so you must really talk to Sprint again.

Ensure that the SIM card is activated and working

CDMA phones, like the ones from Sprint (which uses CDMA technology), don’t generally need SIM cards to work. That changed with the arrival of LTE technology, which is basically an enhanced GSM technology. LTE standard needs a SIM card to work so CDMA networks such as Verizon and Sprint equip their phones with SIM card slots so they can use LTE. Unlike GSM phones though, Sprint and Verizon still authenticate subscriber information on their networks via CDMA, meaning via a special program code in the phone itself. That said, you must ensure that the SIM card for LTE is working first. That the phone is showing “No SIM” error on the status bar may be a sign that the SIM card may not be activated, or defective.

Have the hardware checked

If LTE service in your area is working and the SIM card is registered to Sprint network, then the reason for the “No SIM” error may be due to a bad SIM card slot. This means that you want to have the phone checked. If it’s no longer under a replacement warranty, we still recommend that you let Sprint do the repair to avoid complicating things.

Problem #2: Galaxy Note 4 screen turns blue | Opening camera app turns Galaxy Note 4 screen black

Good day sir. I have a problem with my Samsung Galaxy N4. first the phone started losing sound. the sound was working on and off then finally it stops working totally. After the sound problem, i started experiencing blue screen. Suddenly, my phone will freeze and screen becomes blue. Than i started to notice that the camera failed. if i open the camera the screen turn black. The phone will also reboot several times.

I have done factory reset and hard reset to no avail. Each time i do factory reset or hard reset, the phone will work normally for about 30 minutes then crashes again. I took this phone to the dealer and he change the microphone and speaker but no solution. He said the motherboard is dead but i believe he could not fix it so he concluded that way. I still want to keep this phone. How can i rescue this phone? Any soft or hardware tips? — Uncle_vick

Solution: Hi Uncle_vick. If you want to extend the life of your phone, we say you start by trusting technicians who check the condition of the hardware. Based on your problem description, the multiple failures of different functions suggest a failing motherboard. This the reason why even a factory reset did not improve the situation. Software solutions can’t obviously fix hardware problems so we say you bring the phone back to the repair shop so a technician can check if something can be done to make this phone stable again.

Our blog does not provide hardware troubleshooting and solutions so if you are intent on fixing the issue yourself, find other websites that can provide you with do-it-yourself guides.

Problem #3: Galaxy Note 4 turns off is battery level reaches 70%

Whenever my battery is below or around 70% and I use the camera, it immediately shuts down the phone. I can power back up if attached to a charger or remove the battery. It will also immediately shut down whenever it gets to around the 40-50% battery range without using any apps. I recently got it back from Samsung repair because it wouldn’t fully reboot, it just kept in a cycle of trying to start up. They replaced pretty close to everything in the phone according to the repair ticket. — Marci

Solution: Hi Marci. If this phone just came from a Samsung service center, you might as well return it back to them so they can check it again. We know that’s a lot of hassle but it’s the most effective way towards resolution. For all we know, there may be a hardware issue that remains unaddressed at this time.

If you want to see if you can do something on your end before sending it back, try calibrating the battery first. Doing so will help train the operating system to read battery levels correctly. Here’s how it’s done:

  • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  • Turn the phone on again and let it turn itself off.
  • Charge the phone without turning it back on.
  • Wait until the battery says it fully charged to 100%
  • Unplug the charger and turn the phone on.
  • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  • Unplug the charger the turn the phone on again.
  • Use the phone until you drain the battery down to 0.
  • Repeat the cycle once.

The other thing that you can do is to restore all software settings back to default. This will force the phone to revert all software settings to its known, working state. If an operating system glitch or an unknown bug is to blame, factory reset should eliminate them. Make sure that you observe how the phone works without installing any app to see any difference. Below are the steps on how to do a master reset:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

If these two procedures won’t make any difference, you can try to see if using a new battery will help. If another battery won’t improve the situation either, send the phone back to Samsung.

Problem #4: Cannot save photos when using Google Search app on Galaxy Note 4

Hi! I came across your gadget help pages online and your email address hoping you can assist. I have an AT&T Samsung Note 4, just got it in May of this year. Everything has been working great until a few months ago. On both my Google app and Internet Browser, I have NOT been able to touch, hold and save any images. I consider myself to be pretty tech-savvy, went through all my settings (maybe my fingers slid something on/off?) -and I cannot find anything in settings that would ultimately affect the phone’s ability to touch and save an image.

I’ve searched online for troubleshooting help, and the only help offered for saving an image is the general instructions “touch, hold, save” – right.

My phone’s issues are deeper than just not knowing how to hold and press your finger on an image, and wait for the options to appear.

Please help! I really don’t want to go into my AT&T store. I think they’re all I-phone trotting morons and know nothing of the android world of wonders! hahah

Phone Info:

SAMSUNG NOTE 4

Model number: SAMSUNG-SM-N910A

Android Version: 5.0.1

I don’t know what other information you need. Please help!! — Sarah

Solution: Hi Sarah. Not all apps have the same functionalities so if you can’t do a certain thing from one, try another similar app to do the same job. In other words, if you can’t save a photo from, say a Google Search app, you can try using a Google Chrome browser instead. In Google Search app, which is different from Google Chrome, for instance you will not get any options when you “touch and hold” a certain photo you just searched. On the contrary, doing a “touch and hold” on a searched photo in Google Chrome app will give you multiple options including one to let you save it.

Problem #5: Verizon Galaxy Note 4 not working with Bharti Airtel in India

Hi Team. I got to know this mail ID through online portal and please help me out with the issue. I have with my Verizon Note 4 device which I bought from USA. I have bought this mobile phone on device-now online portal and they have claimed that this phone is completely unlocked.

Based on their confirmation I have bought Samsung Galaxy Note 4 from Verizon network to use the same in India with Bharti Airtel network in Chennai, India.

It’s been long time and I have tried all the normal settings to GSM or GLOBAL and APN and other few well know troubleshooting steps but till now I do not see any signal in my mobile and I could not use it till date.

I kindly request you to give me any positive solution to fix this issue and to use my phone please…Thank You!

Eagerly awaiting for your reply. Regards. — Dhinesh

Solution: Hi Dhinesh. First we want to emphasize the importance of knowing the differences of the commonly used mobile technology in the world — CDMA and GSM. These two technologies are incompatible with each other. GSM networks use a SIM card to store subscriber information, while CDMA phones keep these same information in the device itself. CDMA devices need to be reprogrammed if subscriber-related changes are to be made, or if a user decides to use it to another network. GSM devices, on the other hand, only need a simpler network unlock procedure and a new SIM in order to run to another GSM network. For example, in the United States, T-Mobile users can easily connect to AT&T network or vice versa as long as their phones have been network unlocked and they have a activated SIM card. This is not true for Sprint or Verizon users though as a user must call their network first in order to reprogram their device if they wish to cross to another CDMA network.

If you think it’s such a hassle to use a CDMA device to another CDMA network, the same can be said when using a CDMA phone to a GSM network. It’s also possible that a CDMA phone like a Verizon Note 4 won’t be able to use 2G and 3G in a GSM network. Voice and text messaging works only works on 2G and 3G so if your phone don’t pick these networks up, that means that that device won’t be of much use.

CDMA phones have available an SIM card slot but that does not mean that they can use a SIM card like what a regular GSM phone does. The SIM card slot is there in order to allow the phone to use LTE technology only. As LTE does not allow voice calls and SMS, there’s literally nothing that you can do about it.

A quick Google search says that Bharti Airtel network uses GSM mobile technology. This means that even if your Verizon Note 4 has been network unlocked (generally, Verizon phones are now network unlocked as soon as you buy them), you will be unable to use the phone for voice calls and text messaging. You either have to request a phone replacement that can work with a GSM network, or simply accept the fact that the Note 4 is basically useless in your location. If you have a CDMA network in your area, try to contact them to see if they can accept your Note 4 in their network.

Problem #6: Power adapter to use for Galaxy Note 4 in Czech Republic

Hello. I was reading your website and want to take you up on your offer of asking for help. Thank You!

I have a Samsung Note 4 and when I bought it, here in the Cayman Islands, the adapter that came with what looks like an European plug. Then the clerk sold me an adapter so that I can plug it in. (In the Cayman Islands, we have the same plugs as in the US and Canada).

I had a Samsung Note 4 in Canada and this plug is totally different.

My issue is, I am travelling to the Czech Republic soon and their electricity is 240. Excuse me but I’m not totally sure what I am talking about! (smile)

I was wondering, if I can just buy a “North American style” plug for this phone and then – buy an adapter for the Czech Republic?

Or, if you can tell by the photos I have attached, what type of adapter should I try and find?

Thank You for any help you can offer me! Sincerely. — Bronwen

Solution: HI Bronwen. Generally, the residential voltage in European countries ranges from 220-240 V so if you’re still using the original Samsung charger, you should be okay. That charger can operate between 110 – 240 V so all you need is just the right adopter, which you may want to get when you arrive in Czech Republic. As there are many different types of power outlets around the world (and we don’t know which one is applicable in the Czech Republic), we recommend that you buy the applicable adapter once you’re there. Checking on the photos of adapters you currently have, we think everything’s covered when you’re in Czech Republic.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.