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Galaxy S7 sound stops when surfing through songs on a media player, other issues

Good day everyone! Welcome to another post that answers questions submitted by some #GalaxyS7 users. There are 5 more issues covered here today. We hope this article will help our ever-growing Android community.

s7

For now, these are the specific topics we tackle in this material:

  1. Galaxy S7 Edge not receiving SMS from iPhone
  2. Saving SMS threads on Galaxy S7 to SD card | Cannot change date and time of photos once saved in Galaxy S7
  3. Galaxy S7 sound stops when surfing through songs on a media player
  4. Galaxy S7 Edge screen showing horizontal lines when changing brightness level
  5. Galaxy S7 won’t send SMS and not make a call after installing a system update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 Edge not receiving SMS from iPhone

I have a Samsung Galaxy S7 Edge. My girlfriend has an iPhone 6. We have text back and forth many times and never had any issues. This morning, I can receive her texts. I receive MMS messages (pictures) but not SMS messages. She receives mine and can send messages to me. But nothing pops up on my screen. We both tried connecting with other people with both android devices and iPhone devices and have no issues. It is just with our devices. I have “wiped cache partition.” I have cleared cache in the messaging app. I have tried using Verizon messaging app. to no avail. — Jason

Solution: Hi Jason. This type of issue should be referred to your carrier as the cause may be network-related. Before you contact them though, make sure that you do a factory reset to restore all software settings to default. This will help remove software setting or app that may be responsible for blocking your girlfriend’s SMS.

For reference, below are the steps on how to factory reset your S7:
Step 1: Turn off your Samsung Galaxy S7 Edge.

Step 2: Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

Step 3: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

Step 4: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 5: Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’

Step 6: Once highlighted, you may press the Power key to select it.

Step 7: Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.

Step 8: Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.

Step 9: The phone will now reboot longer than usual.

Problem #2: Saving SMS threads on Galaxy S7 to SD card | Cannot change date and time of photos once saved in Galaxy S7

Hi. I have several unanswered questions after searching the web myself intently. Hoping you can help. First, I am not sure about the Android version. That might not be what I have.

Questions: 

1.) I have an SD card but cannot find a storage option to force the phone to store photos here from my text thread. When I try to save one it goes directly to Gallery and ends up in internal storage.

2.) Why when I save a photo from a text it doesn’t save with date the photo was taken on, it just dates it as the day I saved it. Also, there’s no option to manually change the date myself once it is saved?

3.) Why is it that when I access “Gallery” from camera it does not have all photos in gallery, only the ones taken with the camera? When I select Gallery directly from the homescreen everything is there.

4.) My prior Android would let me delete the original message in an email when I was ‘responding’…I cannot find this with the S7. Am I missing something? There used to be an “x” next to original message I could click to remove it prior to sending.

5.) When I’m in the Message+ app I can see all the photos someone has sent me, but I have to save these individually if I want to keep them. Just wondering where these are stored that the phone can display them even though I haven’t saved them? Is there a file where I could go look at them all at once to choose what to save?

6.) When texting, why do the emojis look different in display than they appear in text once selected??

Looking forward to some answers! Thanks for any help you can provide. I really love my new phone, just want to resolve these nagging issues so I can move on!! — Sherry

Solution: Hi Sherry. Let’s answer your questions one by one.

1.) Not all apps can be saved to a secondary storage device like as SD card. Reasons can vary but the most important consideration concerns data/information security. Some carriers can also choose to enforce further data security by not allowing apps to be saved to as SD card. To check if you can save an app to as SD card, follow the steps below:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, tap on the messaging app you’re using.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • If it’s available for this particular app, MOVE TO SD CARD option should be in this page.
  • If MOVE TO SD CARD option is not visible, then the operating system does not allow it.

2.) That’s how the saving function works. When you save an image extracted from an SMS thread, the system treats the file as new and tags the time and date the moment you initiate the saving process. The device won’t interrogate the image file when it was originally created.

3.) This one we can’t answer for sure. It may be an operating system glitch or a bug on the Gallery or camera app. Try to wipe the cache and data of concerned apps and see if that will make a difference. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, tap on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

If this behavior will bother you, you can also try doing a factory reset. Refer to the steps above.

4.) We can’t find the option to delete the original thread in our own Galaxy S7 either (we have on international version) so we think this is a recent change from Samsung or Google.

5.) Photos sent via a messaging app are also stored in the folder of the app itself. If you can’t find these photos when using the built-in file explorer, chances are your operating system is also designed to keep such contents out of reach. You can try to root your phone to give you elevated access to more directories but doing so would also mean voiding the warranty.

6.) To be honest, we don’t really understand your question very well but you can direct it to developers of the messaging app, or the developer of the emoji code you’re using.

Problem #3: Galaxy S7 sound stops when surfing through songs on a media player

Hi. I have this very annoying issue with my Galaxy S7 that I can’t seem to find a solution for. So when I’m surfing through songs on a media player (I have Google music player, Samsung music player and equalizer +), sound stops working. So when I have a song on and when I’m trying to skip to the next song and when I repeat it for like 5 times, sound stops working on every music player and only solution to get my music back is to restart the device. I’m not sure if it’s always been like that with Android.

By the way, I’ve been using Blackberry for a very long time, or I just need to get a better music player app. Please help me with this concern, if there is no solution to it, please recommend me your app for music player that has basic to good equalizer and nice sound system. Thank you so much. — Brian

Solution: Hi Brian. The issue you describe here is not normal and should not happen to any of your music players. Try wiping the cache partition and see if it will help:

  • Turn off the device.
  • Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  • When the device logo screen displays, release only the Power key
  • When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  • Press the Volume down key several times key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • Press the Volume down key to highlight ‘yes’ an press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If wiping the cache partition won’t help, try doing a factory reset. Steps are provided above.

Also, once you’ve factory reset the device, make sure that ALL your apps are fully updated before attempting to use any of your music players again.

Problem #4: Galaxy S7 Edge screen showing horizontal lines when changing brightness level

I’ve got a Galaxy S7 Edge for about 2 months now. I’m super cautious with it and it has never dropped or been exposed to water. The screen has developed 4 gray lines running horizontally across it. It has something to do with the brightness of the phone. While at max brightness, with the auto brightness on the lines are not visible, when i turn auto brightness off the lines appear and get larger in width and darkness as the brightness is turned down. Is this a firmware or hardware issue and what can I do to solve this? Obviously keeping the phone at max brightness is a huge waste of power and makes the phone heat up. — Mike

Solution: Hi Mike. We’ve been monitoring this issue for a while now although you’re one of the first users to have reported it in this blog. If you visit other third party Android forums though, this issue seems to be happening from all over. We say you do the basic software troubleshooting on your end such as wiping the cache partition and factory reset. If these solutions won’t work, you can assume that there may be an issue on the hardware department. We strongly suggest that you contact Samsung or your carrier for a phone replacement.

Problem #5: Galaxy S7 won’t send SMS and not make a call after installing a system update

Boy am I having issues. Ok, so I am not sure when I did the most recent update on the software. About two weeks ago, I started having issues with my phone sending texts, receiving text and the same with phone calls. First it would just not send texts, then when I tried to make a call, it would come up like it was calling and then just quit. A few times, I got an error that the SIM card was not seen and when I tried to call sometimes it would say emergency only. Most times, a reboot of my phone fixed the issue and it would work for about 30 minutes or say and then go back to the previous issues.

After several calls to AT&T, it was determined that my SIM was probably corrupt and they sent me a new one. Installed new card and it worked for part of the evening and then did the same thing. Rebooted, issue fixed and by the time I got up the next morning, not working again.

So I called them again, and we went through several things cleaning SIM area and reseating SIM, none worked. Then she had me go in to the settings and reset settings and it started working. But again, it only worked for a bit, longer than last time, but worked. Which led me to believe that this is a software issue and not a hardware issue.

So I reset the settings again and it worked for about a week without issue. Then yesterday, bam, quit working. Did the reset on the settings and it has been working since. Any ideas? Is there a way to undo the update and see if that fixes my issue? — Tiffany

Solution: Hi Tiffany. If you receive system updates from your carrier via over-the-air scheme, then there’s no way to revert to the previous Android version. While this issue may be brought about by the last Android update you installed, there’s also a chance that this is due to a bad third party app. To check, first make sure that ALL apps (including first party apps from Samsung or Google) are updated. Also, make sure that you only install compatible third party apps. Not all developers can update their apps once a new Android version is released. Thus, there’s also a chance that you may have installed an erratic app at this time. We say you try to boot the phone in safe mode for several days to see the difference. Keep in mind that safe mode will prevent third party apps and services from running so you’ll have to make do with fewer apps during this time. If the issue won’t occur during the observation period, uninstall third party apps until you’re sure that the issue is no longer happening. To boot in safe mode, follow the steps below:

  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If the same issue occurs even when your device runs in safe mode, the issue may be a poorly coded operating system from your carrier. Make sure that you let them know about it so they can tell their developer team about the problem.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Galaxy Note 5 cannot make a call or send SMS, other issues

Here’s another roundup of issues for the #GalaxyNote5. The first one addresses an issue wherein a Note 5 cannot make a call or send SMS. The rest of the issues have been dealt in our previous posts but we see it as important to provide their solutions in this material again. We hope that this article can help Android community in some way.

Note 5

  1. Galaxy Note 5 cannot make a call or send SMS
  2. Galaxy Note 5 only charges when powered down | Galaxy Note 5 keeps saying it’s connected to a charger even when it’s not
  3. Galaxy Note 5 won’t send MMS | Galaxy Note 5 loses photos and information
  4. Galaxy Note 5 screen not working after it got wet
  5. Galaxy Note 5 won’t charge when USB cable is connected

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 cannot make a call or send SMS

Please help with my Galaxy Note 5, which is purchased in South Korea. I was using it in India and other countries. The SIM has no problem and no settings required to make it automatically detects network. Note 5 could make and receive calls and other functions without any issue.

I recently purchased a global SIM in which I am now unable to make calls and send text messages. but I have no problems receiving incoming calls and SMS.

On dialing any number, an error will show on the Note 5: Dual number service not supported international roaming area.

Browsing net and receiving incoming calls no problem at all.

I tried the same global SIM in other phones without any problems at all. Every function working properly.

To solve this issue, I researched the webs and understand that I need to set network mode manually but this option is not found in this phone. Please advise on how to sort out this issue. — Capt. Gajendtan

Solution: Hi Gajendtan. There are many things that must be checked in order to isolate the problem so we highly recommend that you ask support from you’re current carrier. We think though that you have an issue with your phone. That the SIM card has no problem when inserted to another phone is a clear indicator that your device may have some software settings that prevents it from making a call and sending SMS. It’s possible that the current operating system is configured to recognize select SIM cards only. We don’t know how the phone was unlocked so we can’t say with 100% certainty if the firmware is fine. These are the things that you can do:

  1. Have the phone’s software checked or modified so it works with a particular SIM card. Keep in mind that not all devices work with all types of networks.
  2. Make sure that you talk to your carrier before purchasing a SIM card so they can check if your phone is compatible with their network.
  3. Ensure that call barring is not enabled on your device or account.
  4. If you’re having trouble calling and sending SMS to one number only, make sure that the receiver does not have any device or network problems in the first place.

If all these things won’t help, consider getting the phone replaced.

Problem #2: Galaxy Note 5 only charges when powered down | Galaxy Note 5 keeps saying it’s connected to a charger even when it’s not

Two days ago, my battery level was down to about 10 percent. I went to plug my Note 5 in with the OEM charger and cable. just as I started to do this, the battery level instantly dropped from 10 to 1 percent. then the phone died. I plugged it in; nothing happened.

I spoke with Verizon about the issue; person on the phone was oblivious to what I was talking about. left the phone plugged in for a few hours. factory reset. phone turns on now but charges only when off, and at a very slow pace. and when the phone is on, its keeps chiming constantly that I have plugged it in, then unplugged it again even when not connected to power.

I have a feeling that there is a short somewhere in the phone that is directly effecting the charging port, but without opening it up I am not so certain of what it is. any ideas? Thanks. — Nate

Solution: Hi Nate. The problem either lies in a defective battery, or the charging port. Either way, no amount of software troubleshooting can be done to check them. If this phone has seen water or been dropped before, it’s time that you consider having it repaired or replaced. Our blog does not provide hardware troubleshooting and diagnostics so you must have the device checked physically by a professional.

Problem #3: Galaxy Note 5 won’t send MMS | Galaxy Note 5 loses photos and information

Have had 2 Galaxy and now Note 5. Really love Samsung phones but every time you turn around there is another issue. Their glitches are getting a bit too much not to mention getting extremely frustrating. Latest I just found out was that there is a problem sending MMS attached photos. Cycles and cycles and then ‘Sending Failed’. Once in a while one transmits. Unfortunately from what I have been told and read recently, the first shipments of the Note 5 had problems with losing stored photos and information. Happened to me and I lost 150 important business pictures. When it comes to things like that you get a “were sorry”. Finally learned never go to the AT&T store for questions or service. Best Buy locally is far more savvy and willing to take the time to help. Does not mean that things get fixed.  Now all of the sudden ear buds won’t work. Happened the first week but then just started up working again. — Don

Solution: Hi Don. Smartphone problems are grouped into two general categories — software and hardware. In each of this category, thousands of things can go wrong every now and then. In an ideal world, manufacturers like Samsung should only release issue-free handsets. Sadly, reality is, most of the time, quite the opposite. The first general rule of thumb when faced with an issue is to determine whether the issue is software or hardware in nature. To do that, you must do specific software troubleshooting like the ones we usually provide in our blog. These software solutions include wiping the cache partition, deleting a particular app’s cache and data, observing the phone in safe mode, or performing a factory reset.

Software problems can vary a lot…and that’s an understatement. In the realm of smartphone software, millions of potential points of failure exists. That’s because a single app is made of chains of codes that together constitutes a software program. Building a good working code for an app, or in the case of Google, a whole new Android operating system version, is not just time consuming but also an expensive enterprise. The more complicated an app, the more resource-hungry it becomes. Needless to say, the demand for resources whether in the form manpower, time, or dollars can impact the reliability of an app.

The quality of a software program or an app also depends on the quality of people building it. Programmers are people who are prone to committing mistakes. The more experienced the developer team is, the more likely that the code it’s building has fewer bugs. And although debugging, the process of locating and fixing software errors, is performed before a product like an operating system or app is released, there’s no telling that it will work with the current Android operating system or with other apps in a certain device. Because no two smartphone today have exact the same set of apps and software status, developers can only hope that their own app works in harmony with other apps. That translates to millions of possible source of software malfunction at any given time. The more you install an app, the higher the possibilities of an issue from occurring. Thankfully, Android and app developers mostly ironed out obvious potential failures before releasing their products in Google Play Store.

Responsible app developers often monitor the performance of their apps by listening to user feedbacks. We know though that not all developers are responsible. A lot of apps remain outdated even after a new Android operating system has been released, resulting to all sorts of problems that an average user typically blames on Google or Samsung or any other developer. A user of course has no way of knowing where a particular point of failure lies. The only way to isolate the source of the problem is by doing a series of trial-and-error troubleshooting like refreshing the system cache or wiping the phone clean via factory reset.

If software troubleshooting won’t resolve an issue, the second rule comes in — you can then assume that you have a rare software issue or hardware problem at hand. Software problems that cannot be fixed by a user or a hardware issue usually results to a phone replacement. That said, if you’ve already done everything that a user can do on his/her end, it’s time that you contact your carrier or Samsung so your device can be checked or replaced.

Problem #4: Galaxy Note 5 screen not working after it got wet

Recently water inserted in my phone and it fell down and now display is not working. I’m getting notifications, message tone and the LED is lit. I’m even getting calls though i cannot see or hear it. The phone vibrates when calls or messages come.

I bought this phone from Dubai 7 months back so service centre won’t take my phone because it’s not from India. They say that software and everything is different from India compare to other countries. Then after convincing them, they told me to drop my phone. They gave me a call and said that motherboard is partially wet and it is partially working. They said it may stop working within 10 days or 10 months. No guarantee. Then i called them and said my phone is operating, only that the display is not working. Now they are saying, “Okay, ma’am your phone is in working condition.” I kept asking same thing: is it in working condition or not? They are complicating things which me unable to understands. I went to them three times and they kept saying that it is in working condition. Everything is working except the display, i think so. The most important thing is i want my data back if it is not working then. — Usha

Solution: Hi Usha. The best option for you right now is to find a third party shop that can fix or replace your phone’s screen. You must do this first in order to allow your phone to share data to another device like a computer. This is because you need to ensure that the phone is in file transfer mode, which can only be done by selecting MTP option under USB connection, before connecting it to a PC. If the screen is not working, there’s no way for you to select MTP option obviously. Therefore, screen replacement must come first in your case. There is no software troubleshooting that you can do on your level to fix a bad screen.

Problem #5: Galaxy Note 5 won’t charge when USB cable is connected

My Note 5 acts like someone is plugging and unplugging the charging cable when it’s not plugged in. It won’t register being plugged in when it is. I bought a wireless charger and that will charge it. Through most of the day, most of the time the phone will function just fine, however, right now for example it is sitting beside me with the screen randomly and erratically blinking on and off going “bloo-blee…bloo-blo-bloo-blee…bloo-blee…bloo-blee.”

When it’s acting up like this it will kick me out of apps, repeatedly refresh webpages, turn on and off speakerphone while I’m talking on the phone. It seems to be worse right when I pull it off the charger, but it can go for hours acting just fine.

I’ve yet to try a factory reset but this is so weird I wanted to talk to someone first. — Liam

Solution: Hi Liam. We think that the problem is a bad charging port but it won’t hurt if you do a factory reset first. Doing so will determine if the problem is due a software glitch, or if  hardware is to blame. If the issue occurs even after a factory reset and without any installed third party apps, that’s a confirmation of our hunch that the charging port is malfunctioning.

For reference, these are the steps on how to factory reset your Note 5:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.