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Galaxy S7 not receiving Nougat update, stuck in loading screen after failed flashing, other issues

Welcome to our #GalaxyS7 troubleshooting article for the day. In this post, we’re bringing you 10 more S7 issues and solutions. If you don’t find any working solution for your own S7 issue, be sure to also visit our main Galaxy S7 troubleshooting page.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 edge keeps restarting when opening links in a browser or app

Hi. My problem still persists: my S7 edge restarts on its own. I’ve read all your troubleshooting techniques and tried it all (uninstalled all the apps, removed SD card, soft reset, and hard reset). None of it worked. And soo sadly, it even got worse. The restarts usually only happened very minimal but after I tried the steps you said now even just browsing the internet I get restarts! It’s become too frustrating now. Here I thought I found my answer, so sad it was the opposite.

Anyway, I’m writing to inform that I’m not just complaining but asking for at least one method that works. Please do help. Thanks.

Again, my issue is the restarts. I noticed my phone restarts when I press links in my browser. And even opening certain apps. I know I have 3 GB of RAM so it’s impossible it be filled too quick. P.S. if you will say that there might be background apps running, the answer is no, there are time that just after I turned on my phone, minutes later of just basic browsing, it restarts. Please help. Thanks, I’m trying to give as many details as possible. — Giovanni

Solution: Hi Giovanni. Random restart issue can be due to software or hardware problem.  If all the software troubleshooting did not fix the restart issue, bad hardware must be to blame. Do a factory reset and see if your phone restarts when there are no third party apps installed. Make sure not to install any app or updates while observing the phone. You want to see to it that the phone runs a clean firmware. If the same problem occurs, that’s proof that no software hack can fix the issue for you. You should stop looking for a software solution and instead just send the phone in for repair or replacement.

Problem 2: Galaxy S7 stuck in loading screen after failed flashing procedure

I made an attempt to change a new unlocked ATT S7 Edge from ATT to the unlocked firmware. The phone is a G935A and I attempted to install G935U firmware using instructions on XDA-forums. After using Odin to do the download, I got error No support SINGLE-/SKU Supported Api:3 Dm-verity verification failed……. Need to check drk first…. Error code: 02 Phone is stuck at this location and it returns here even if I do a power down or reboot. I am not certain what step to take next. Can I attempt another download and how do I get phone into the download menu again is it with the power, home and volume down button press? — P22

Solution: Hi P22. You’re not supposed to use a firmware designed to work for a particular hardware build in another phone model. Doing so would almost always lead to problems. If you’re following instructions from a certain website, you should reach out to the community that provide them for support. We’re not aware of the instructions you followed (you obviously did not provide the XDA forum link) so we can’t check for ourselves if it’s problematic or not.

In general, some flashing-related issues can be fixed by flashing the stock firmware on the device. If you can’t find a fix for your problem right now, make sure to flash the original firmware version that originally came with your device.

To prevent this issue from happening in the future, make sure to do some research first to ensure that what you’re doing will succeed. Flashing is basically changing core system files and if you mess up a step, or if you use an incompatible firmware, you can expect problems like this to happen.

Problem 3: Galaxy S7 stuck in Verizon logo screen, making humming sound

So, my first problem is that this morning, i woke up around 7 and i looked at my phone and it was on the Verizon loading screen, i guess you can call it. I never turned off my phone completely before i went to bed and i don’t know how long my phone has been on this screen before i woke up but when i did, my phone was really hot. It’s the screen that when you turn your phone back on and it says the “Galaxy S7,” then it shows the Verizon logo with a red background.

Normally after the Verizon logo shows up, i’m able to use my phone within seconds but now none of the buttons are working. The reset button isn’t working and it’s been doing this for 3 hours at least.

My second problem is that for a few months my phone has been making a strange noise. it sounds like when your zooming in on a camera. the first time it happened a few times and it wasn’t that loud and it would only happen when i would go on snap chat. However the past few weeks the noise is getting louder to where I’m able to hear it loud and clear over my music and it happens every time i go on any app. What does this noise mean and how am i able to stop it? — Charleigh

Solution: Hi Charleigh. To try and fix both issues, you only have one attempt at troubleshooting — master reset. Like factory reset, this will reset all software settings back to their defaults, thus, effectively deleting all bugs that may have developed after some time. If the cause of the problem is software-related, master reset should fix both problems. Here’s how it’s done:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

If the problem remains even after resetting the device, have it repaired or replaced.

Problem 4: Replacement battery on Galaxy S7 won’t hold a charge

My S7 has gone through 2 new batteries within the last 2 months. The person was taken back immediately after it failed to hold a charge. The second one I still have it doesn’t hold a charge either. the first thing I was taking back immediately after failed to hold a charge. The second one I still have and doesn’t hold a charge either. I follow the instructions of the place right where I bought the battery and kept it on charge for at least 12 hours before using. they offered only two types of batteries and are willing to give me my money back. I don’t know what to do in order to get this phone to keep a charge. It is very difficult to remove the battery. Please assist. — Vtrjr

Solution: Hi Vtrjr. You clearly have a phone problem here so it’s pointless to keep on changing batteries. If a new replacement battery did not solve the problem, there must be some power management issue on your phone. It can be bad motherboard or one of the components like the power IC. Consider getting a new instead of simply replacing the battery.

Problem 5: Galaxy S7 edge won’t charge or turn back on

My Samsung Galaxy S7 Edge has just recently started turning off. I will have it fully charged and then it will just die. I was able to use it for a while while it was plugged in, but as soon as I would unplug it it would die. Now it is at the point where it won’t turn on at all, not even while it is plugged in. It shows the charging symbol but it will never turn on or anything. I was recently able to turn it on for the first time in a while in safe mode while it was plugged in. But it stays at 0%. It won’t move. I’ve tried almost all the troubleshooting that I’ve read on your websites but nothing has worked so far. Got any ideas on what to do? Thanks! — Kelci

Solution: Hi Kelci. The only solutions we offer in our site are targeted for basic software issues only. If your phone does not turn back on, there’s hardly anything that you can do except to see if you can turn it back on to alternate modes. Unless you can do that, you can assume the issue is beyond your ability to fix and you must send it in.

Below are the steps that you can try to boot your phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 6: Galaxy S7 voice mail app not working all the time

For at least the last few months, I’ve had problems playing my voice mail messages. It will play a few words then stop. I hit the play icon again and it plays a few more words and stops again. This continues until I either give up or come to the end of the message. It doesn’t happen all the time, and doesn’t even always do that with the same message. I’ve called my provider at least twice about this issue, but they haven’t been able to fix it. — Marty

Solution: Hi Marty. This is either a problem on your carrier’s end or something in your device. If it’s an issue within the device, there’s a chance that it may be due to an app bug. To check, wipe the cache and data of the app and see how it works. Here’s how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the p in question and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping the cache and data of the app won’t help, do a factory reset. Refer to the steps provided above.

Problem 7: Galaxy S7 cannot reply to SMS short codes

I have an unlocked Samsung S7 & I am unable to reply to business text messages. For example, my doctor’s office sends me a text message to confirm my future appointment. in the message it will say to reply with a certain “word.” I will try to reply back and it will say FAILED with a red exclamation mark. I use the messaging app that came with the phone. — Sky.lexx2

Solution: Hi Sky.lexx2. Only a select few and older Samsung devices provides a user to either deny or allow permissions for premium SMS or SMS Short Code. The Galaxy S6, S7, and S8 should automatically be able to reply to SMS short codes, unless your carrier or the app you’re using is blocking it. Kindly work with your carrier to fix this issue. Like most SMS and MMS issues, this problem is best addressed by your network so you have to work closely with them, especially if your phone came from them. For those using phones that are not provided by their carriers, the option to received or reply to SMS short codes may not be available.

Problem 8: Galaxy S7 not showing notifications

I have a few apps such as Facebook, vivint sky, groupme, etc that when I get notifications, the notification will flash but will not remain in the notification area like my email and text message notifications.  I’ve only had the phone a few months but I don’t recall it doing that when I first got the phone. — Gwen

Solution: Hi Gwen. You may have inadvertently changed the notification settings of the apps in question. Below are the things that you should do to check:

  1. Open Settings app.
  2. Tap Notifications.
  3. Look for the app you want to turn notifications for and tap it. This will turn on notifications for this app.
  4. Tap ADVANCED at the upper right hand side.
  5. Select the app you want to set the notifications for.
  6. Select the setting you want. The explanation for each option should be easy to understand.

Problem 9: Galaxy S7 Bluetooth keeps turning off wifi

Bluetooth keeps coming on and shutting my Wi-Fi off. Sometimes it does it when it shuts off, it will come back on and this will happen. Sometimes it just does it while my phone is in idle. sometimes it does it while I’m using it. — Lisa

Solution: Hi Lisa. Wipe the cache partition first and see how it goes. Should the issue remain, do a factory reset. Refer to the steps above on how to do both procedures.

Problem 10: Galaxy S7 not receiving Nougat update

My Galaxy S7 still has not updated to Nougat. What should I do?         — Liam

Solution: Hi Liam. If your phone was provided by your carrier, which means that it was given to you as part of your subscription plan with them, make sure to contact them for answers. Carrier-provided phones usually receive updates via OTA (over-the-air), that is, by downloading them via your carrier’s network. If you haven’t received any Nougat update right now, there may be some issues that only your carrier can fix. Alternatively, you can install Smart Switch in your computer and you can connect your S7 to it via USB cable. If there’s an available update, Smart Switch should prompt you for it.

Now, if your phone is an unlocked version from a different carrier, you can’t hope to receive any Android update by air. You can’t install a firmware version from another  in a different device. For example, if you have an unlocked ATT S7 and you’re now using it in T-Mobile network, T-Mobile won’t send you an update because of incompatibility. Again, you can try to use Smart Switch to see if there’s any available update.

If you want to update the device by a different means, you can also try what’s called flashing. Flashing is an Android term similar to installation in Windows environment. If you want to manually update your device via flashing, look for a good guide online.

Keep in mind that flashing can potentially damage your phone’s software if not done properly. Using an incompatible firmware version can lead to problems so make sure you know what you’re doing before actually doing it.

 


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Reasons why Galaxy S6 is not receiving system updates, GPS not working, other issues

Hello Android community! Welcome to another #GalaxyS6 post for this week. Our post today brings you 7 other issues that we’ve collected over the past few days. We hope our suggestions and solutions will help not only users mentioned here but others that may be experiencing situations. If you want to visit previously posted posts for the the Galaxy S6, kindly follow this link.

For now, here are the specific topics we’re covering in this post:

  1. Accidentally dropped Galaxy S6 active has black screen issue
  2. Galaxy S6 can’t install APKs outside of Google Play Store
  3. Reasons why Galaxy S6 is not receiving system updates
  4. Galaxy S6 VLC video player won’t work properly after installing an update
  5. How to recover files from a Galaxy S6 with a broken screen
  6. Missing video files on Galaxy S6
  7. Galaxy S6 won’t connect to wifi | Galaxy S6 GPS not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Accidentally dropped Galaxy S6 active has black screen issue

I have a Samsung Galaxy S6 active. It was dropped on concrete at a height of about 4ft. I had a screen protector on the phone, but unfortunately it cracked it all up and when I proceeded to take the protector off the phone there was no damage to the phone other than a small scratch that is barely visible to the LCD part of the screen. After it was dropped it flickered lines through it a few times, then completely shut down. However, when it’s charging, the red and blue lights still come on like they normally do when on and off the charger. It’s not only this phone…I have a stash of probably 10 Samsung phones that have just went blank and stopped working due to being dropped. My question is….is this fixable or am I looking at internal damage?

I also have a laptop with the small metal charging port stuck inside the computer. The charger came out but the silver part broke off inside the laptop (this is my very expensive laptop I use for school and work).

Any help would be appreciated. Thinking of just gathering all my broken electronics in a huge box and getting all of them repaired because I am down to using my daughter’s phone. Yes pretty lame, I’ve gotta get my Galaxy S6 fixed asap. — Annadevingoodman

Solution: Hi Annadevingoodman. Causing unnecessary shock to internal components  due to accidental dropof an electronic device  due to accidental drop is almost always never good. Although there are times that a device may survive a fall, a bad one may lead to problem sooner or later. Because you phone suddenly stopped working normally after dropping it, that’s a strong indicator that a component, or the motherboard in general, may have suffered physical damage.

The best one who can answer your question whether or not your damaged electronics can still be repaired will be an attending technician. There’s no way we can determine how extensive the damage is at this time. Like water in electronics exposed to water, physical damage coming from accidental fall can either be insignificant, or severe. To know how extensive the damage is, the phone needs to opened up and checked. If the phone is still covered by a warranty, we recommend that you let Samsung check it. The repair will not be free as dropping your device constitutes customer misuse, hence automatically voiding the warranty, but at least you’ll know that a trained technician who’s familiar with the product is checking your device. You can, of course, bring the phone to an independent service center but we still recommend Samsung if that’s possible.

Your phone still appears to power on (since you mentioned that it still shows LED lights lighting up) so there’s a chance that the problem may only be isolated to the screen assembly. If that’s the case, replacing the screen assembly should work.

For your laptop, there’s high likelihood that the stuck component in the charging port can be safely removed so we also recommend that you let a professional check the hardware thoroughly first.

Problem #2: Galaxy S6 can’t install APKs outside of Google Play Store

I have a Samsung S6 plus. I’m downloading an updates for a non-Play Store apps. I’ve downloaded from the sites before repeatedly with no  problems whatsoever. Since two system updates back (updated today hoping to solve the issue), when I run the APK file the screen goes blank. Not black, I can tell the screen is on & if I press the home button I’m returned to the desktop screen. I’m unable to use ‘My Files’ in settings without going back to the blank screen until I restart the phone. It’s two different APK apps that are having this happen so it’s my phone’s issue…not the APK apps. Any idea what I can do to once again be able to run the updates without the screen going blank?

If it matters the APK files are Pokesensor.apk & Poketrack.apk. I had no problems updating three weeks ago with both apps. — Wildimagination

Solution: Hi Wildimagination. If your phone is unable to load APKs, one of the following may be true:

  • system cache is corrupted
  • unknown software glitch
  • APKs are not compatible with your phone or OS
  • APKs are corrupted

Wipe the cache partition

All downloaded APKs are stored in the cache partition so we highly recommend that you try to wipe the cache partition first. This will refresh the current system cache and delete previously downloaded APKs. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Delete app cache and/data

If wiping the cache partition won’t fix the problem, we recommend that you clear the cache and data of both apps. Clearing their respective data will force them to return to their original state. Afterwards you download the APKs again to re-update them. Here are the steps on how to clear an app’s cache and data:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Contact app developers

Since there’s no direct way for an average user to know if an APK is corrupted or incompatible, your only option in this case is to let the developer know of the problem. If they’re aware of this bug, they may chance some codes before releasing a new APK.

Problem #3: Reasons why Galaxy S6 is not receiving system updates

Hello! I have uncommon problem with my Samsung Galaxy S6 device: my device will not allow me to check manually if there is a software update available and will not install any security patch ever since I bought the device in May 2016. My Android security patch level is April 2, 2016. I performed wipe cache partition, rebooted my phone several times and nothing helped. A friend of mine has exactly the same device on a same carrier and has no issues regarding these updates and security patches. Do you know what is the possible solution? Thank you! — Borna

Solution: Hi Borna. Below are some of the causes why an Android phone may not receive newer system updates:

  • not enough storage space
  • phone is running on a different network hence OTA update is not possible
  • phone is rooted and/or running custom ROM
  • no update available for this model
  • unknown software issue preventing system updates

Updates can be installed when there’s insufficient storage space. While lack of sufficient storage space will still allow the phone to notify you if there’s an available system update, making sure that the phone is ready to download and install an update must be the first good first step in troubleshooting this problem. Most new system updates doesn’t exceed 1GB so make sure that you have more than this space available all the time. As a general rule, we recommend that you leave 20% free space all the time to ensure that your device has more enough space to work with.

OTA (over-the-air) updates can only be downloaded in original carrier’s network. Many users usually wonder why they can no longer install updates once they insert a different SIM card from another carrier. That’s because carriers only release updates to phones running their provided software. Thus, a Galaxy S6 built for ATT can no longer install a system update when it’s running on a T-Mobile network. If your phone was originally built for a different network, this may be the reason why it no longer receives OTA update notification.

Phone is rooted and/or running custom ROM. If you rooted the phone and you installed a special app that prevents an app that prevents the system from automatically asking for OTA update, this may be the cause for your problem. Some root software are configured to automatically block the system from downloading OTA updates as well.

If the phone is rooted and running custom software, the system must be configured to not install OTA updates as well. After all, it’s assumed that users who root their phone and install custom software are advanced users who know how to update their apps and system outside Google Play Store and official Samsung software environment.

There’s no available update for your phone model at this time. If you never rooted your phone and it does not run a custom software, there’s a chance that there’s just no available system update for your phone at this point. If took almost a year for our Galaxy S7 edge international version to receive the Nougat update from Samsung. It’s not ideal but it’s a fact that only carriers and Samsung can fix. If this phone is part of your wireless carrier subscription plan and you are still in the same original network, try to contact your carrier and inquire if there’s any pending system update for your device.

There may be an unknown software issue preventing system updates. It’s rare to have update issues caused by a software glitch but we can’t rule it out in your case. If you’ve already tried all the steps above without any positive result, we suggest that you wipe the clean via factory reset to see any difference. Here’s how:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Factory reset will erase everything on your phone. Make sure to create a backup of your files before you do it.

Problem #4: Galaxy S6 VLC video player won’t work properly after installing an update

I was playing the videos on my Gallery just fine until AT&T decided to do a software update. Then, a video asked which setting to play it. Well, I must have chosen the wrong video player because now, there is an error that says “VLC encountered an error, please refresh media library.” I have looked up HOW to refresh this library and I can’t find the answer anywhere! Please help! I turned my phone on/off. And changed the default to ask first, and it doesn’t ask. Just that same error. — Passion8hairdiva

Solution: Hi Passion8hairdiva. If the problem occurred right after you installed an update, consider wiping the cache partition first. This will ensure the old cache is deleted and a new one created. Kindly refer to the steps above on how to do it.

After wiping the cache partition, we also recommend that you clear the video app’s cache and data to address possible app-specific bug. Refer to the steps above on how to do it.

Once you’ve cleared both the system cache and app cache and data, make sure that ALL apps are updated. If you install an app outside of the Play Store, make sure that it’s compatible and up-to-date.

If the issue continues whenever you use the same application, make sure that you contact the developer to let them know of the problem. If enough users are reporting the same issue, that may prompt the developer to release a new update to fix the bug, if it’s within their capability to fix it at all.

Problem #5: How to recover files from a Galaxy S6 with a broken screen

I have a C-Spire Samsung Galaxy S6 that I got wet. After drying out, it worked for a while but then the display went out. I have some pictures on it that I really need and like an idiot I didn’t back them up anywhere. I tried connecting it to my computer (which is running Windows 7) to see if could get them but it doesn’t seem to be able to find the device driver to be able to access my phone. Can this even be done and if so what am I doing wrong? Below it asks what operating system…I’m not sure but it was up to date as of October 2016 if that helps. — Emily-Kathryn

Solution: Hi Emily-Kathryn. As far as recovering your files at this point, there’s no way to do that. You need to have a working screen to confirm that you allow another device to access the contents of the memory. As part of your phone security, a user must manually approve a PC connection to read the storage device, a process which can only be done when you receive a prompt on the screen about a USB connection.

If your phone shows some indications that it still powers on, a screen replacement may be an effective solution. Some signs that should tell you the phone is not totally dead includes:

  • LED light is lit
  • phone vibrates during restart
  • makes sound when receiving notifications and messages
  • recent apps, Home, and Back buttons at the bottom of the screen lights up

If you notice these items still occurring in your phone, there’s a chance that water damage may have affected the screen assembly only. Replacing the damaged part should fix the issue for you. We don’t recommend that you let Samsung do the replacement for you as they normally wipe a phone’s memory first before doing repair. Try to visit a local service center and let them know that you don’t want to let them touch the storage device.

Problem #6: Missing video files on Galaxy S6

Hi. In my Gallery I had about 1200 videos. When opening my Gallery and having a look yesterday, I noticed that they have all disappeared, except 16 videos. There is no way that I deleted the videos, as I would have been aware if I had deleted that many! I’m hoping it’s a back up system thing when the phone reaches capacity? Maybe you can give me an answer as to why this happened and how I can retrieve the videos, if at all possible. I look forward to hearing from you Kind regards. — Rana

Solution: Hi Rana. The Samsung Galaxy S6 does not automatically delete videos from a storage device once it reaches a certain limit. The possible reasons why this situation happens include the following:

  • some video files may have been corrupted
  • the storage device where you stored the video files like the phone’s internal memory or SD card may have malfunctioned

Digital stuff like files are not etched in stone and they can disappear at a glance. There are a lot of reasons why files become corrupted that’s why it’s always recommended to create a backup of irreplaceable digital stuff. We don’t know the full history of your device including the current status of the storage device so we can’t really say what went wrong. If you can’t find the missing files by looking at the usual folders where there were previously located, there’s a chance that they may have been deleted for some reason. It’s possible that a portion of the storage device may have been corrupted or damaged causing some files to disappear. If you wish to try to recover files that may still be in the storage device but becomes unreadable, make sure to do the following:

Turn off the phone and do not use it (if the missing files were stored in the phone’s internal memory). The main aim of this activity is to prevent the device from writing over the sectors where files were previously kept. Broken files are not immediately removed from a storage device but can remain in their original sectors until the system overwrites them. Making sure that the phone is turned off effectively stops reading and writing of the storage device, This may save some files that are not permanently deleted yet at this time.

Unmount the SD card, remove it from the phone, and try to see if you can let another device read it to see if the missing files are still there. If the video files were stored in an SD card, letting a computer scan it may detect them again to allow you to save them.

Use third party services to see if they can help you recover your files. Digital forensics is an expensive and tricky business so there’s a fair chance that you may not be able to recover files at all. If you think it’s worth spending hundreds of dollars trying to recovery those video files, you can try to find third party file recovery services in the web. File recovery tools are highly specialized are usually not available to the general public. Many file recovery companies build their own software so they are proprietary and may be expensive to purchase, it at all available. And don’t forget the fact that shelling out a huge amount of money for such service may not yield anything at all. If you are desperate to recover your files, we don’t think any amount of money should matter at all so go ahead and use such services. Try to use Google to find a reputable company that can give you a good file recovery service.

Problem #7: Galaxy S6 won’t connect to wifi | Galaxy S6 GPS not working

I am having a couple of issues with my Samsung Galaxy S6. Firstly I can’t connect to wifi networks that require a separate login page stage as when it goes to load in Google Chrome, I get error messages of “this site can’t be reached” “ERR_CONNECTION_CLOSED,” privacy warnings where I am not giving the option to proceed anyway, and so on. I have tried many solutions recommended to me and none have worked.

Secondly, my GPS recently stopped working altogether. I have wiped my cache history, updated Google maps, installed GPS Status and Toolbox (which also doesn’t work), checked my GPS settings and so on. What else can I do?

I am currently travelling the world and am in Colombia at the moment so getting to a Samsung store or making any calls to try to sort the issue is incredibly difficult, and navigating new countries without GPS or the ability to connect to wifi networks is even more difficult! I would really appreciate your help. — Lindsay

Solution: Hi Lindsay. We have no idea what troubleshooting steps you’ve tried at this point so we recommend that you do a factory reset and observe if it will fix the problems. Make sure that you don’t install anything right after a factory reset so you’ll know if an app or update is causing the problems. Try to observe the phone for at least 24 hours without apps and updates after a factory reset to see the difference. If both issues continue to happen, there must be a hardware problem causing them.

On the other hand, if the phone works normally and the issues don’t happen during the observation period, one of the apps or updates may be to blame. Make sure to screen what apps you install to prevent re-introducing the problems again.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 overheating after it got hardware damaged, won’t turn back on, other issues

Here’s another list of #GalaxyS5 issues we’ve collected over the past few days. If you sent us a request for assistance but are yet to see the issue published in this blog, keep watching for upcoming posts in this next few days.

For now, these are the specific topics that we cover in this material today:

  1. Galaxy S5 screen keeps flickering
  2. Galaxy S5 with Tracfone account can’t make outbound calls
  3. Galaxy S5 lags a lot after installing Android Marshmallow
  4. Galaxy S5 can’t send SMS
  5. Galaxy S5 charges but won’t turn back on
  6. Galaxy S5 freezes when typing | Galaxy S5 freezes randomly
  7. Cannot install update to Galaxy S5 when used in another network
  8. Galaxy S5 overheating after it got hardware damaged

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 screen keeps flickering

After receiving my second hand S5, after few months the lower part of the screen about one forth started to flicker in a much brighter light than the rest of the phone screen. I thought nothing of it at the time. However, what happened today was when the lower part started to flicker it was in a normal light and it’s as if the rest of the screen light had gotten darker( I mean i could have still read whatever was there). I decided to turn off my phone because I just guessed that it needed sometime (that maybe i’m just using it too much). Anyways, after about 15 to 30 mins i turned it back on. The light still flickered at the bottom, so decided to hit the screen. I did  and shortly after everything seemed fine (normal again). Unfortunately a few seconds after that the top part (the other 3 quarters) started to flash with a red light and the lower part(1 quarter ) flashed with a yellow light. Now the lights are flashing fast and i hurts my eyes to look at my phone. Please help me. — Krystaphel

Solution: Hi Krystaphel. Anytime a screen starts to behave abnormally, it’s almost always due to hardware malfunction. We don’t know the full history of your phone to say for certain if that’s the case but the description you provide here is consistent with a failing screen. To check if that’s the case, do a factory reset and see if that will change anything. If the screen behaves exactly after a factory reset, that’s a sign of a bad hardware. In this case, you need to send the phone in so the hardware can be repaired or replaced.

To factory reset your phone, kindly follow these steps:

  • Turn off your Samsung Galaxy S5.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

NOTE: Factory reset will delete all user data such as photos, videos, contacts, etc. Make sure that you back them up before proceeding.

Problem #2: Galaxy S5 with Tracfone account can’t make outbound calls

I have an unlocked Samsung Galaxy S5 from ATT GSM for use with a Tracfone account. I have installed the SIM provided by Tracfone and transferred my service and I can make outbound calls but I haven’t tested inbound yet. My account at Tracfone shows that my that the minutes, data and sms have all transfered to the new sim. I can get data via wifi, but there is no switch to turn mobile data on. I have looked in settings, notifications, quick notifications and every where else I can think of, but the switch doesn’t exist and the service is turned off. I have done a factory reset with no result. Do I need to go through that APN stuff with Tracfone? Bless you if you can help, thanks if you cant. — Gordon

Solution: Hi Gordon. In an ideal world, your phone is supposed to reconfigure all APN settings once you insert an active SIM card but if that didn’t happen, yes, you should work with Tracfone to fix the issue. There may be a provisioning issue that needs to be addressed on Tracfone’s end so make sure that you work with them to make their services work on your phone. There’s nothing a third party like us can do in this situation so the responsibility of making sure everything is working falls on your carrier’s shoulders.

Problem #3: Galaxy S5 lags a lot after installing Android Marshmallow

Hi. My name is James. I own an S5 and have had it for around 2 years now. It’s a great phone and I love it but when Samsung did updates a while ago it drastically slowed down the operating system. I currently have the 6.0.1 updated and I think I have come all the way from 4.0.1. Is there a way to speed the phone up? It seems to have a lot of lag. If you are texting it’s always letters behind. If you want to load a app like the camera or the internet it takes a while to load. It just has a lot of lag all the way around. Does any of this have anything to do with memory? I have a SD card in the system. Please let me know if you could help.        — Jamesbielamowicz

Solution: Hi Jamesbielamowicz. Although Samsung released a Marshmallow update for the Galaxy S5, there will be a noticeable slow down in terms of performance as this device was optimized for Android KitKat. The Galaxy S5’s hardware may run Marshmallow but at a much slower pace. This is the reason why a lot of S5 users who switched to Marshmallow are having problems. We have our own Galaxy S5 updated to Marshmallow ourselves and we can say that it’s become slower in its general performance compared to when it was running Lollipop. Marshmallow is best suited for newer and faster Samsung flagship devices like the S6 and S7 so yes, memory and processing power of the S5 can play a role when it comes to providing a smooth Marshmallow experience.

There are, of course, other reasons why an Android device can slow down after installing an update so we suggest that you do the basic stuff like wiping the cache partition, installing app and system updates, and factory reset to see a difference.

For reference, below are the steps on how to wipe the cache partition and factory reset in Galaxy S5.

How to wipe the cache partition in an S5

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

How to factory reset Galaxy S5

  • Turn off your Samsung Galaxy S5.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #4: Galaxy S5 can’t send SMS

Your Samsung Galaxy S5 Problems  columns have been very informative. I’ve looked for my issue, but haven’t seen it.

My Galaxy S5 updated to Lollipop 3 or 4 days ago. Since then, none of my text messages I’m trying to send will go. The only information I get is that my attempt to send has failed. Tonight I called my daughter and had her send me a text message, which I did receive. But the reply I tried to send once again failed. Attempts to resend failed.

I’ve gone into settings and checked the different options. I don’t believe anything changed there. I’ve restarted phone and also did a full power off and let it be before turning back on.

Any help you can provide will be greatly appreciated. Thanks for all your help. — Bonnie

Solution: Hi Bonnie. Make sure that you check the Message Center number. Something must have changed it. An incorrect Message Center number is one of the common reasons why a device can send outbound SMS. To check, follow these steps:

  • Press Messages.
  • Press the menu icon.
  • Press Settings.
  • Press Text messages.
  • Press Message center.
  • Key in the Message Center number and press OK.

A Message Center number is specific to a carrier. Make sure to get the correct number from your carrier before changing it.

If the phone has already the correct message center number configured, the next thing that you want to do is to delete the messaging app’s cache and data. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

If both these procedures fail to fix the problem, make sure to let your carrier know about it so they can help find a solution.

Problem #5: Galaxy S5 charges but won’t turn back on

Hi. My Samsung S5 battery drained down to 1% while on charge and in use so we turned the device off. Now it won’t turn back on or even show that the charger is plugged in. it is just totally dead now but gets hot if the charger is plugged in.

I took it to a phone repair shop and they put in a new battery and put it on charge. It shows on the screen that it’s on charge with a new battery in but it just stays at 0% and still won’t turn on even though we know it’s a fully charged battery (by checking in another phone). They say it’s the motherboard and that its unfixable. Is this right or could i get a new motherboard? Nobody has opened it up to look inside. Thanks in advance. — Kirstie

Solution: Hi Kirstie. It must be a motherboard problem, like what the service center found out. A power IC or integrated circuit may no longer be working causing the phone to simply heat up while charging, while not really completing the whole cycle of powering the entire system. A motherboard issue is an expensive repair procedure but does not give a 100% guarantee of working so we highly suggest that you get a phone replacement instead. We don’t want you to spend hundreds of dollars for a repair and parts replacement only to end up having a non-working device.

Problem #6: Galaxy S5 freezes when typing | Galaxy S5 freezes randomly

Hello. I came across your article while searching for problems with my phone. My phone tends for freeze up/lag a lot in the last month.

It lags when:

-My phone is locked and I hit the power or home button. The screen quickly flashes on and off, and will stay dark until a minute or two later when it finally releases itself and then I can use the phone again.

-When I’m texting. The screen freezes and can’t type anything. After a few moments the screen goes black. I hit the power/home button and everything works again.

-I’ll be randomly using the phone, and then the phone freezes and like the previous post, have to wait until the freeze/lags releases the phone before I can use it again.

Note:

– The freezing/lagging happens randomly. It can happen after 6 hours of usage, or after 5 minutes after powering up my phone.

Is there a way to isolate the problem and figure out what is causing this? Thanks! — Andrew

Solution: Hi Andrew. Your situation can be caused by a number of things, including a possible hardware malfunction so you must be a series of software troubleshooting to narrow down the causes.

The first thing that you must do is to check if the system cache is corrupted or outdated. You can do that by wiping the cache partition (steps provided above).

If the cache is okay, or that the problem continues after clearing the cache partition, you also need to verify if a third party app is causing the trouble. To do that, you must boot the phone to safe mode and observe the phone for at least 24 hours. Here are the steps on how to restart your S5 to safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Instability problems can sometimes be caused by other apps simply because they are incompatible with the current operating system version. Make sure that you only install compatible apps. Try to uninstall those that you are unsure of. Old or outdated apps built years before may no longer run properly with new Android updates so go over your list of apps and try uninstall old ones. You will usually know if an app is problematic by checking reviews posted by other users. Try to visit the installation page of your apps in Google Play Store and see if a developer has indicated that such app is not compatible with the OS running on your device. Of course, you can also check the reviews to see what others are saying about it. Keep in mind that there’s no way to know what is causing a problem like yours so you must invest time and effort in getting down to the bottom of the issue.

Factory reset is a drastic but effective solution for everything that’s firmware or operating system related. However, it may not work if the problem is due to an app that you missed to check, or if the issue is hardware in nature. If you do a factory reset, make sure that you observe how the phone works for a day without installing anything. This will allow you to determine if the problem returns while the slate is clean. If it does, then that’s an indication of a hardware issue.

It can be a battery problem too so before sending the phone to Samsung for repair or replacement, make sure that you try a new battery first.

Problem #7: Cannot install update to Galaxy S5 when used in another network

Hi. My mom gave me her Samsung S5. She was with Telus and I’m with Fido so she paid to have it unlocked. The phone worked perfectly fine with Telus. When I put the Fido SIM card in and reset the phone to factory settings, it won’t update. It says it’s already up-to-date. it turns off on me and turns back on saying SIM card not detected. When I turn it off and back on sometimes I get the Fido service bar back, but not very often recently does that work. When the Fido service is connected to phone and detecting SIM card, it only texts; it won’t make calls and it says it’s out of service area. It won’t call voicemail box either says, Ontario. I’m in Alberta Canada. Any help would be great.

I’m wondering if I put a Telus sim card in and update the phone through that service would it work. Any help would be greatly appreciated. Thank you. — Dylan

Solution: Hi Dylan. First of all, OTA (over-the-air) update won’t work if you use an unlocked phone (like your Telus S5) in another network (like Fido). Carriers only release updates to devices actively registered on their network and using their provided software. Since the software in your phone is still a Telus one, Fido won’t release an update for it because their current software version is incompatible with what’s on your phone. If you want to check for updates, try inserting a Telus SIM card on it and see if you can install updates that way.

Secondly, even if your phone has been unlocked, it doesn’t’ always mean that all features will work with another network. Make sure that you check with Fido why some functionalities you mention here are not working. It’s possible that the software running on the device, which is from Telus, does not work when the phone is connected to another network.

Problem #8: Galaxy S5 overheating after it got hardware damaged

Hey Thedroidguy!

I have a Samsung S5. I placed it in my back pocket and somehow it got hardware damage. The SD card slot had been bent and the damage is visible in the back cover. The damage is visible in the top right part of the SD card slot (middle of the phone) though there is no damage to the front of the phone or the screen.

When this happened, the phone started heating up alot. I didn’t think it was much of an issue though while it was heated up the phone didn’t turn on. So I thought it was just dead. I noticed that most of the heat comes from the middle part of the phone right under where the bent part is.

I have removed the SD card using screwdrivers to pry it out (though the SD card slot didn’t take any further damage). I have tried to remove the battery and reinsert it, try a different charger, also try a different battery. I tried to charge it for 20 minutes but that only caused it to heat up.

Also, I have done the hold the power button for a minute to discharge the RAM but that didn’t work. I have taken out the SD card and the SIM card.

I hope you guys can help me. Thank you for taking the time to read this letter. Sincerely. — Arthur

Solution: Hi Arthur. Hardware damage, whether due to accidental drop, water exposure, or heat, can cause serious problems. Oftentimes, damage to the motherboard and other parts are permanent so you can’t hope for some software magic tricks to fix it. If the overheating issue started right after you removed your phone from your pocket, it’s possible that other components in the motherboard may also be damaged at this time. The best course of action that you can take is to have the phone checked by Samsung or an independent service center so the extent of the damage can be assessed. Our blog does not provide hardware troubleshooting and solutions so if you are intent on checking the hardware yourself, try to look for other websites that can give you what you need.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Note 4 the keeps restarting on its own, keeps losing cellular service, other issues

Here’s another list of #GalaxyNote4 issues that were submitted to us for the past few days. With a lot of Note 4 cases still waiting to be published, you can expect that we will be publishing more of the same articles in the coming months. So, for those looking forward to seeing their issues addressed here, keep watching for more upcoming posts. You can also visit our main Note 4 troubleshooting page here.

Below are the topics we’re covering in this material today:

  1. Galaxy Note 4 wifi keeps disconnecting
  2. Galaxy Note 4 no audio when playing music or video via bluetooth
  3. Galaxy Note 4 slow performance, freezing, randomly rebooting issues
  4. How to fix Note 4 the keeps restarting on its own
  5. Galaxy Note 4 keeps cannot send calls or SMS | Galaxy Note 4 keeps losing cellular service
  6. Galaxy Note 4 bootloader is corrupted
  7. Unable to install system update for Galaxy Note 4

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 wifi keeps disconnecting

I have a problem with my Note 4 Wi-Fi. It works fine after a hard reset, and sometimes, though not always after a soft reset. This only lasts until I let the phone go to sleep however, as the Wi-Fi will then turn itself off. I have tried hard resetting through the menu, through holding the volume, power, and home buttons simultaneously, and through initializing the device again through Samsung Smart Switch. I have also sent it to the vendor, who hard reset it, saw the Wi-Fi working immediately afterwards and sent it back claiming nothing was wrong.

The issue here is that after the Wi-Fi turns itself off, it is almost impossible to turn back on again. I hit the switch, and it turns gray for several minutes before turning back to the off position. Sometimes, it will turn on, but then it will claim the local network is out of range, or it will have trouble connecting to it. In the case that it does connect, then it frequently drops the connection.

In addition to the resets, I have also tried safe mode and clearing cache. Neither have worked.

Is this a software problem as suggested by one phone repair center, and if so, is there anything else I can do? Or is it a hardware problem as suggested by another, and should I be looking at a new Wi-Fi Antenna?

I have an international Note 4 (Model SM-N910C) that I am using on Ting, which uses the T-Mobile network. Since November, my Wi-Fi has not worked properly. After a long time turned off, or after a factory reset, the Wi-Fi will function mostly normal, but as soon as the phone goes to sleep, it will turn off. When I try to turn the Wi-Fi back on again, it will grey out the switch for several minutes before settling in the off position. In the case that I do finally get the Wi-Fi to turn on, it will have trouble connecting, either claiming that the network is out of range, or just saved, but not actually doing anything to connect. After telling it to connect several times, it will finally connect, but then randomly disconnect and reconnect for as long as I am using it provided I don’t let it sleep again, in which case it will turn off and the whole problem starts over. I have done hard resets, both through the Android menu and through the boot menu access by pressing home/power/volume up. I have also flashed the software again through Samsung Smart Switch. Despite all of this, the problem persists. Do you have any idea what could be causing this? Thank you Regards.  — Michael

Solution: Hi Michael. The problem is most probably a bad wifi antenna more than a software one. As far as software troubleshooting is concerned, you’ve already all the things anyone can do in this case. That factory reset did not fix the issue is a strong indication the problem is beyond an average user to fix, if it’s fixable at all. Wifi functionality uses a special chip in order to work. This chip has its own firmware that’s independent of the operating system. The factory reset that you did addressed possible operating system issue but not the possible problem with the wifi chip or its firmware. Unfortunately, there’s no way to check the true status of the wifi chip firmware so even a good technician is only limited to replacing this particular chip, if an available replacement component can be purchased.

Problem #2: Galaxy Note 4 no audio when playing music or video via bluetooth

A few days ago, while I was driving and listening to a video, my device abruptly stopped playing media audio through bluetooth connections. Call audio still works, but videos and music will simply run silently. This problem occurs on both my bluetooth devices, each made by a different manufacturer, so I know it’s a problem with my phone. Both devices are set up to play media audio and both have worked fine previously. I have tried unpairing and repairing as well as resetting my phone. I would appreciate any advice you could offer. P.s. I am not actually certain what android os I am running, but I’m reasonably certain it’s the latest one since I update whenever it is offered. — A.anderson.785

Solution: Hi A.anderson.785. Sometimes, a corrupted system cache can cause other apps or functionalities to work erratically. To make sure that the system cache is up-to-date all the time, you must regularly clear the cache partition. Wiping the cache partition is an important maintenance procedure so it can be performed whether you’re experiencing an issue or not. Here’s how to do it:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Boot to safe mode

If refreshing the system cache won’t help, try to check if an installed third party app is interrupting the bluetooth functionality. You can do that by restarting the phone in safe mode and observing the phone. If bluetooth functionality will work normally in safe mode, that’s a sign that one of the third party apps is to blame. To boot your phone to safe mode, follow these steps:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Install updates

We also highly recommend that you install any app or system updates that you have hold off. Try checking the settings of the Google Play Store app and make sure that you set it to auto-update all the time. Otherwise, simply install app updates manually more often.

The same should be true when it comes to system updates. Make sure that you install whatever system updates there is. Updates are released for a reason and sometimes they contain fixes to known bugs.

Wipe the phone clean via factory reset

If all else fails, don’t hesitate to reset all software settings to their defaults by doing a factory reset. This procedure will delete all user data such as photos, videos, contacts, etc., so make sure that you create a backup before doing it.

Below are the steps on how to factory reset your Note 4:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup

Problem #3: Galaxy Note 4 slow performance, freezing, randomly rebooting issues

My Note 4 started freezing 4 days ago. First it was like a lag then progressed to freezing, then freezing and restarting. The phone has popped up with errors saying various apps won’t load. System apps, apps that came on the phone. I have tried soft reboot, hard reboot, and even a factory reset. Now the phone won’t reboot at all. I now get a totally black screen with a menu on it such as reboot, loading something from my SD card, to name a couple of them. I have no idea what happened. I have not deleted anything off my phone except apps I have downloaded to my phone. —  Nicole

Solution: Hi Nicole. Try to restart the phone to different boot modes and see if you can do a follow up troubleshooting for each one. Below are the exact steps on how to do each one:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

NOTE: If your phone continues to reboot randomly or fail to boot normally at all after doing all the steps above, you should consider sending it in for repair or replacement.

Problem #4: How to fix Note 4 the keeps restarting on its own

My phone keeps rebooting randomly out of nowhere when I’m not using my phone. This problem started happening a lot after the update to the latest Android version. It’s driving me crazy having to constantly re-inputting my password after it finish rebooting. Can anyone please find out what is causing my phone to just randomly reboot without letting me know why it needs to be reboot?  Or what is causing it to reboot while it’s just sitting there with no apps running in the background. I’ve always check and kill any apps that is running in the background to keep my phone battery from draining. — Ben_jamin1084

Solution: Hi Ben_jamin1084. Random reboot issue can be due to either software or hardware issues so you must try to narrow down possible causes first. The general direction should be to start with software troubleshooting. If nothing changes after you’ve exhausted all software troubleshooting, you can assume that bad hardware must be to blame.

There’s no special set of software troubleshooting for this issue but you can try the ones we suggest for A.anderson.785 above. Basically, what you want to do includes:

  • wiping the cache partition
  • observing in safe mode
  • installing app and system updates, and
  • factory reset

If these software procedures won’t help, try recalibrating the battery by doing the following steps:

Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.

  • Turn the phone on again and let it turn itself off.
  • Charge the phone without turning it back on.
  • Wait until the battery says it fully charged to 100%
  • Unplug the charger and turn the phone on.
  • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  • Unplug the charger the turn the phone on again.
  • Use the phone until you drain the battery down to 0.
  • Repeat the cycle once.

If nothing improves still, get a new battery to see if the old one is causing the trouble.

Finally, if a new battery won’t change the situation at all, have the phone repaired or replaced.

Problem #5: Galaxy Note 4 keeps cannot send calls or SMS | Galaxy Note 4 keeps losing cellular service

Hi. I have Galaxy Note 4, using Optus network in Australia. I have no idea what Android Version it is (I have never heard of Lollipop, KitKat, Jellybean, etc – sounds like stuff to give you diabetes). I can receive calls & SMS & data but I can’t send calls or SMS. When I try it shows “Not Registered on Network”.

Also says “No Service” BUT it shows 3 to 4 bars of reception. It has been like this for a week however it is intermittent. Sometimes I can get “Service” but only for a very short time & when this happens all works OK. I have turned the Flight Mode on & off & it seems to wake it up for a very short time but then shows “No Service” & “Not Registered on Network” again.

The service provider & Optus both say there is nothing wrong at their end. Could I have a virus? Do viruses cause this sort of problem? If so, how can I fix it? Please say you can help as I am going “round the twist” !!! Thanks, Kevin. — Kevin

Solution: Hi Kevin. Both issues must be related or triggered by the same cause so our suggestion for you is to try the basic software troubleshooting above — wiping the cache partition, wiping the cache partition, observing in safe mode, installing app and system updates, and factory reset. All of these procedures are aimed at fixing problems on your phone so if they won’t work, the cause must be coming from the side of your wireless carrier. Make sure that you talk to them for a solution.

Problem #6: Galaxy Note 4 bootloader is corrupted

Hello. My Samsung Galaxy Note 4 has a screen saying “Device memory damaged. The data partition has been corrupted. You need to reset your device to factory defaults. This will erase all your data. (reset device button).”

I have tried soft reset, clicking the reset device button (which does nothing… literally nothing happens), and doing a factory reset (volume up + home + power) but the Android logo never pops up. It simply cycles through the Samsung screen, then the Samsung Galaxy Note 4 screen. I’m not 100% sure whether my Android version is Marshmallow or Lollipop. Any advice and tips would be really appreciated. Regards. — Brian

Solution: Hi Brian. It’s not normal for a functioning Note 4 to be unable to boot to Recovery mode (volume up + home + power). Losing this ability means that the phone’s bootloader may have been corrupted for some reason, causing the phone to be unable to boot beyond the Samsung logo screen. A corrupted bootloader, unfortunately, means that the issue is beyond an average user’s ability to fix as it entails a bad motherboard. If the phone is still within the warranty period, send it in so it can be repaired or replaced.

Problem #7: Unable to install system update for Galaxy Note 4

I originally purchased my Samsung Galaxy Note 4 from T-Mobile in 2014. I eventually switched to MetroPCS in an effort to save some money. I have been unable to update my software from the 4.4.4 version. For the longest time, it would say up-to-date. Then, the other day I got excited when it said update available so I clicked to do the update, and it seemed to go through all the steps only to still have the same version and patch level as before I attempted the update! The following is all the device information: Model Number: SGH-M919 Android Version: 4.4.4 Android security patch level: 2015-11-01 Security Software version: MDF v1.0 Release 3, VPN v1.4 Release 2, ASKS v1.2_161011.

Please help if you can. I really do not want to have to buy a new phone.

It’s also been starting to do wonky things like text messages lagging (I’ve tried many of your fixes with no change). Prior to this, I had a G2 for 4 years with NO problems! Thank you. — Luba

Solution: Hi Luba. You can’t expect to download and install an OTA (over-the-air) update if you are no longer using the network of the original wireless carrier the phone is built for. If you really want to install the latest update for this model, you must do so manually via Odin mode. Flashing, the other term for installing, can be a tricky procedure for a beginner and requires some advance research so make sure to use Google to find a good guide how to do it. Make sure that you also flash the correct firmware. Not doing so can brick the phone.  Keep in mind that flashing modifies core system files, and if not done correctly, may result to making your device an expensive paperweight.

For your text message issue, try wiping the cache and data of the messaging app by doing the following steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

If this won’t, consider wiping the cache partition or do a factory reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 freezing and randomly rebooting after a system update, other issues

We bring you today another post that covers some issues and solutions of #GalaxyNote5. If you don’t find a solution to your own #Note5 issue here, don’t forget to visit previously posted articles. We are yet to publish the rest of issues we received from our readers from the past few days so keep your eye out for more of the same articles.

  1. Galaxy Note 5 won’t charge
  2. Galaxy Note 5 stuck in download mode
  3. Galaxy Note 5 stuck in manual mode
  4. Galaxy Note 5 cannot install OTA system update | Galaxy Note 5 cannot install apps outside the Play Store
  5. Galaxy Note 5 freezing and randomly rebooting after a system update
  6. Galaxy Note 5 battery recalibration
  7. Galaxy Note 5 print spooler stopped working after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 won’t charge

My phone is not charging at all. When I plug in the charger nothing happens to it, no vibration feed back, no anything at all. But when the phone dies and I plug it in, it charges but not with the charging screen. the screen stays black and won’t do anything at all but over night I can turn it on and it will be at 100. but there is no other way to charge while it is on or fully shut off, just when it is dead.

I wiped the cache about 2 times already and that did nothing and I cant back up my things on to a computer and just master reset it because my computer doesn’t even detect it. The phone does not even detect that it is plugged in. — Gokuradditz

Solution: Hi Gokuradditz. This issue can be caused by a software glitch so a master reset must be tried. If you can’t create a back up of your important files via USB connection, try moving them to the cloud. You can use cloud services like Google Drive, Dropbox, Microsoft’s One Drive, etc. After creating a back up, do a master to see if it will make a difference. If not, try checking the charging port with the help of some form of magnification to see if there’s a bent pin or dirt preventing a charger from making good contact. If everything appears normal, consider sending the phone in for repair or replacement.

Problem #2: Galaxy Note 5 stuck in download mode

Hi. I was not successful with the list of solutions that you have. But my phone hang on the “Downloading… do not turn off target” screen. It only have 2 options: Volume up to install custom OS, Volume Down to Cancel (restart phone). I tried both but still no luck. Do you have any other suggestions to fix my phone? I don’t know what Android version it currently has. Thank you in advance. — Bpascual003

Solution: Hi Bpascual003. Looks like you’re stuck in download mode. If you can, try booting the phone to either safe mode or recovery mode and do the follow up troubleshooting for each one. Here are the details:

Boot in safe mode

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Boot in Recovery mode

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

If you will be unable to boot the phone to these two modes, that means that the motherboard may need to be replaced. Contact Samsung so you’ll know if they’ll handle a repair or replacement.

Problem #3: Galaxy Note 5 stuck in manual mode

Hi there. So, I was have troubles with my Samsung Note 5 where it would restart and shut down randomly. I did a factory reset and that didn’t help. So, I followed your instructions in this tutorial and now it’s stuck in manual mode after hitting System Reboot Now. All it says on the screen is # MANUAL MODE#, that the cache wipe is complete, and that it successfully applied a multi-CSV, all of this in yellow font. Can you please help me? Especially, since before I followed your instructions it was just acting up but now it’s absolutely unusable. Thanks. — Jacob

Solution: Hi Jacob. We don’t think we understand you correctly so please get back to us and give us the link to our tutorial you’re referring to. We can’t recall creating any Galaxy Note 5 tutorial that can lead the phone to “manual mode.” we will update this post accordingly once you can give us the link.

In the meantime, try booting the phone to different modes to fix the problem. Here are the exact steps:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #4: Galaxy Note 5 cannot install OTA system update | Galaxy Note 5 cannot install apps outside the Play Store

Hi guys. Samsung Note 5 model number SM-920F, though it also says phone name SAMSUNG SM-920V. I bought the phone pre-owned unfortunately. The two huge problems I have are:

 

  • I can’t update the phone to the latest software; it’s stuck on Lollipop. When I try to it says not network available. Where I am, cellular data is cheaper than WiFi. When I use WiFi it connects but says “unable to connect to server, try again later.” So I tried to manually update it; tried to connect the phone to my laptop but it doesn’t recognize my phone and vice versa.
  • Further adding to my grief I can’t side load apps anymore or update apps that I downloaded outside of the Play Store and I already set it to allow unknown sources.

 

I don’t know what to try and I am not a part of the world with a Samsung service center or the like. Any help would be greatly appreciated. Best regards P. S. Consider including a section to upload screen shots. — Jaffar

Solution: Hi Jaffar. 1.) OTA (over-the-air) update can only be done if the phone is still a registered device in a carrier’s network. If the previous owner has already deregistered this phone from its home network before it was sold, you can no longer update it via OTA. The only way to go for you would be to manually update via Odin. If a computer can’t detect the phone for some reason, there may be a problem with the charging port. Have the device’s hardware checked to be sure.

2.) The only feature blocking an Android device from installing apps outside of the Play Store is by turning off “Unknown sources” switch. If turning this switch to on does not allow you to side load apps, consider doing a factory reset. We don’t know what firmware is running on your phone so there may be another setting or app that prevents installation of  apps outside the Play Store.

Problem #5: Galaxy Note 5 freezing and randomly rebooting after a system update

My Samsung Galaxy Note 5 started acting very weird when a software update had been done. I would try to open any app on my phone and it would just freeze and tell me the app had stopped working. So I would close the app out completely and try again this time it would freeze and my whole phone would shut down. Sometimes the phone wouldn’t turn back on for hours other times it would turn right back on. Slowly over the next few days my contacts and my call log just disappeared. My phone is also a lot more sluggish after the reset. Thank you! — Katelynn

Solution: Hi Katelynn. Try wiping the phone’s cache partition first. This will ensure that the old system cache is deleted and replaced with a new one.

During the first boot up, just after you bought the phone, the system will create files for each app and service. These files will be stored in a certain directory only the system could access; the directory is called cache partition. Over time, some of the files get corrupted especially during updates. If the new system tries to use them, conflicts may occur. Hence, you need to delete the obsolete files so that the new system will create new ones but since you don’t have access to those files, you need to use the procedure that Android developers setup for you–wipe cache partition via Recovery Mode. So, you need to boot the phone up in Recovery Mode first before you can wipe the cache partition. Here’s how…

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Once you’ve cleared the cache partition, the next thing that you must do is to ensure that all your apps are up-to-date and compatible. Incompatible apps can lead to more problems so spend some time going over the list of apps you have so you can double check if they can work with the new operating system update. The easiest way to do that is to check the reviews of other users in the app’s Google Play Store installation page.

Finally, you want to factory reset the phone should the first two solutions won’t work. Doing so will force the phone to revert all software settings back to their known working state. This will delete all your files such as photos, videos, music, etc though so make sure that you create a back up before doing it. Here are the steps on how to factory reset your phone:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active

Remember, keep your apps updated after a factory reset. And again, make sure that you only install compatible apps. If you aren’t sure if an app is compatible or not, leave it uninstalled.

Problem #6: Galaxy Note 5 battery recalibration

I’ve had an odd issue occurring for half a year now, and I can’t seem to shake it. I would use the phone, and in general it’ll work as intended with the battery draining faster than usual. When it gets to about 80, 70, or 60 percent (its inconsistent but this typically happens mid 60/70s)it completely shuts off as if it’s suddenly out of power. I could plug it back in, and it’ll show the battery percent at what it was when it went off. If I try to turn it back on unplugged, without charging, it’ll boot up and either immediately go off or work for a few minutes and then cut out. A few times, if I kept doing that (I can get foolishly stubborn) the blue LED would turn on and stay on, even though the phone is completely off. I’ve manually rebooted it, I’ve managed to get the battery to zero to charge it while turned off (it stays on if it’s a background drain, like overnight), I dumped the cache via safe mode, I did the soft reset as described, it’s still not working properly. The only thing I haven’t tried is a factory reset, which I’m gearing up to do but would rather not have to. — Bryan

Solution: Hi Bryan. The first thing that you want to do is to recalibrate the battery. Sometimes, Android can get confused when reading the true battery level so you want to make sure that it gets the correct data this time. Here’s how to do it:

  • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  • Turn the phone on again and let it turn itself off.
  • Charge the phone without turning it back on.
  • Wait until the battery says it fully charged to 100%
  • Unplug the charger and turn the phone on.
  • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  • Unplug the charger the turn the phone on again.
  • Use the phone until you drain the battery down to 0.
  • Repeat the cycle once.

If battery recalibration won’t help, do a factory reset.

Problem #7: Galaxy Note 5 print spooler stopped working after an update

AT&T downloaded a security update this week to my Note 5. Now the print spooler will not work in the native email app in the phone. I get an error that reads “Failed to change the settings. Try again.” It will not print to my wifi Brother printer, or to the PDF app, both of which worked before the last update. I tried reinstalling the Brother print App, the Google cloudprint App, and changing the Google settings to allow less safe apps to run, all to no avail. Also did a soft reset. It worked ONE time after the soft reset, but now is not printing again.

Also, pictures embedded in some emails will not show up any longer, from email senders that I have gotten embedded pictures from before. How do I fix these problems? I am running 6.0.1 on the AT&T network. — John

Solution: Hi John. Because the issues happened right after an update, make sure to follow our suggestions for Katelynn above. As an added measure to the usual dose of troubleshooting (wiping the cache partition, updating apps, making sure apps are compatible, and factory reset), make sure that you also delete the old connection between your printer and smartphone before attempting another print job.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 messaging app lags when in group chat, low storage space error, other issues

Hello Android fans. Welcome to another #GalaxyS7 troubleshooting episode. In this one, we bring you 10 more S7 and S7 edge issues. We hope that our solutions can effectively fix problems mentioned here as well as similar ones not reported to us.

Below are the specific topics we prepare for you today:

  1. Galaxy S7 messaging app lags when in group chat
  2. Galaxy S7 keeps rebooting by itself
  3. Sent messages from Galaxy S7 edge do not always arrive
  4. Galaxy S7 not receiving Nougat update
  5. Galaxy S7 screen stays black and won’t turn on after it was cracked
  6. Galaxy S7 died after deleting a file from the system
  7. Galaxy S7 turns itself on and off
  8. Galaxy S7 keeps showing low storage space error
  9. Truck’s Bluetooth speakers not working properly when connected to Galaxy S7 edge and other Bluetooth devices are nearby
  10. Galaxy S7 stops reading MP3 files after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 messaging app lags when in group chat

So my phone has this problem with the texting. You see I just got my phone about a week ago and it has this problem. When I have a group chat and i’m getting more than one text at a time it lags, doesn’t receive the text, or will separate the conversation to each person and I have to download the text like a picture which doesn’t work. — Sam_morales03

Solution: Hi Sam_morales03. There may be an app-level bug causing this problem so the first troubleshooting step that you want to do is to delete the messaging app’s cache and data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Deleting a messaging app’s data will delete your conversation threads so if you have some important messages, be sure to create a backup first.

If wiping the cache and data won’t change anything, consider using a different messaging app. You can download some free messaging apps from Google Play Store.

Problem #2: Galaxy S7 keeps rebooting by itself

I have a Galaxy S7 which powered off by itself. When I powered it on, it just shows MetroPCS logo and won’t go past it. No reboot has worked. Tried soft and hard reboot, nothing is working. I am tired with the phone. I just got the phone not even 7 days ago and so many problems. I have insurance on it. I don’t know what to do. I just need it fixed I deal with security with public and I need my phone handy at all times. Thank you. — Sunshine_8813

Solution: Hi Sunshine_8813. In a lot of cases like yours, the main cause of the problem is hardware-related. If you can’t boot the phone to alternate modes (Recovery mode, Safe mode, and Odin mode), then the only thing that you can do is send it in. We understand that your phone is important for your job but repair or replacement is the only solution for you. You can’t do any software troubleshooting on the device if it won’t stop rebooting by itself.

In some rare cases, there may be a chance that the random reboot issue may stop to allow you flash the bootloader or firmware. Flashing or installing is the only available option for you if you can successfully restart the phone to Odin or Download mode. Basically, what you want to do is to force an update to your phone to wipe the current firmware or bootloader and bring all software back to its original state. Again, flashing is only possible if you manage to boot your S7 to Download mode. To do that, follow these steps:

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Booting to Download mode is not a solution in itself but a way to possibly fix your problem. If your phone won’t reboot on its own while it’s on this mode, you then need to get hold of a PC so you can install the right software for the subsequent flashing process.

Bear in mind that flashing is inherently risky and may result to complications if not done properly. Make sure that you do some research about flashing and how it should be done on your device. Not all flashing process is the same so be sure to use a guide specifically designed for your phone model.

You also need to use the correct firmware version for your phone model. A good flashing guide should mention a link where you can download the necessary software for your PC and the correct firmware for your phone.

Before you try to flash the firmware, we recommend that you try flashing the bootloader first as a bad bootloader sometimes results to random reboot problems. Like flashing a firmware, there must be a specific set of steps on how to do this on your S7. To give you a general idea on how to flash a bootloader, try checking the steps below:

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem #3: Sent messages from Galaxy S7 edge do not always arrive

Hi. My friend has a Samsung S7 Edge and I have an iPhone 7 plus. Every morning he sends a text message but sometimes they don’t arrive. He’s not aware of it as it appears to be sent. I have to text him to see what’s happened. He tries to resend and sometimes it arrives.

The other night 3 of the same messages all arrived in the evening although they were sent in the morning. His phone at that time was connected to wifi. Hope you can solve the problem. Thanks. — Carolyns

Solution: Hi Carolyns. An issue like this requires support from both carriers (yours and your friends). Although the problem can be caused by your friend’s phone, it can easily just as easily be an issue on your end, or on one of the carrier’s systems. Troubleshooting in this case needs time and effort on both yours and your friend’s phone too.

To fix a possible app or phone issue on his phone, try to ask him to delete his messaging app’s cache and data first. To do that, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping the messaging app’s cache and data won’t help, he then needs to try using a different messaging app for a few days so he can observe if the problem lies on the current app. There are many free messaging apps in the Google Play Store so you can direct him there.

If nothing changes and the issue won’t go away afterwards, ask him to contact his carrier so they can take note of the issue. A problem like this does not always have an instant answer and it may take some time from his carrier to figure out what’s going on. If the carrier will say that everything is good on their end after a thorough troubleshooting, the cause of the problem may be on your network.

Problem #4: Galaxy S7 not receiving Nougat update

Hello. I just wanted to know if there any specific reason why a Samsung Note 5 and a Galaxy S7 Edge (some) would not get the Nougat 7.0 update? I tried to see if the update was released in my area but every time I click on Software update, a notification pops up and says my device is up to date. I also have another Galaxy S7 Edge and S7 but they are already running the Nougat version. I’m not quite sure what the problem is. Please advise. Thanks! — Eva

Solution: Hi Eva. For carrier-provided phones, system updates are usually released in batches so all a user can do is to wait for their device’s turn to download them. There’s nothing that you can do about that but if you think your device is way overdue for an update, you should contact your carrier for information.

If your phone is built for another network and you’re using it in another, you cannot expect to receive an over-the-air (OTA) update. A carrier can only update its own phone. If it detects that you’re using a phone from another carrier, like an AT&T Galaxy S7 and you are in AT&T network, your own carrier won’t release an OTA update to your device at all. This is to prevent bricking your device. If your S7 is part of your subscription plan with your current carrier,  we suggest that you contact them so they can assist you.

In some cases, carrier won’t also release updates to rooted or customized (phones that run custom or unofficial firmware) devices. Again, this is to prevent bricking devices. If your phone has been rooted or customized, try to flash the stock software first before checking for any OTA update.

If you have a computer, try to install Samsung Smart Switch to it and use it to check if you can update your phone.

Problem #5: Galaxy S7 screen stays black and won’t turn on after it was cracked

I have a Samsung Galaxy S7. I had it in my back pocket while tearing shingles off a roof. Some how I must have hit it and put a small dent which lead to the screen cracking. The cracks are small and hard to see. At first I had a little screen picture at the top but it wasn’t right but now the screen stays black. It has the lights like my message light is blinking, when someone calls it rings but I haven’t been able to answer it cause I don’t think I can swipe unlock it. Would replacing the screen alone fix this issue or is there more wrong then that. Is the LCD in the screen itself or is it totally different. Any questions feel free to ask. I did do a soft reset and it didn’t change anything. Thank you very much for your time as I’m sure it is valuable. — Brian

Solution: Hi Brian. If this problem was there before the phone was physically damaged, stop wasting your time looking for software solutions. The best thing that you can do is to send it in so the hardware can be checked. That’s the only way to determine the extent of the hardware malfunction. Frankly, we can’t really tell if the issue is only limited to the screen assembly, or if there’s another malfunctioning part in the logic board. That the phone is showing that it’s on and can still receive calls is itself a good thing as it suggests that the system in general is still working.

If the problem has been happening before damaging the screen, try to do a master reset and proceed from there. Master or factory reset will restore all software settings back to their defaults so if a glitch has developed after some time, it should be able to eliminate them easily.

Here are the steps on how to master reset your S7:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #6: Galaxy S7 died after deleting a file from the system

I had this program ‘Andromeizer’ and every time it started it stated: this file <App_’?’, is a txt file. It takes space and is a potential security threat. Fix it!>. So I did fix it! I went to the tread: 0/’sys’ or ‘system ?’ and found the file and deleted it! And I rebooted as requested! That was last the time I had my phone open! I have tried all your advices and none of them does the trick! I have had it in a shop for repair but they gave up! I’m not sure whether they’re experts or not but I really don’t think so! Thank you. — LaKris

Solution: Hi LaKris. If an Android phone does not turn back on, there’s almost always nothing that an average user can do about it. Try to boot the phone to alternate modes first and see if a certain hardware button combination can make the phone come back on. Only then can do the follow up troubleshooting. Remember, you cannot do any software troubleshooting unless the phone is on. If it remains dead or unresponsive, there must be a hardware cause to it. In that case, you must contact Samsung or any relevant party so the phone can be repaired or replaced. If your local service center is of no good, send it to Samsung instead.

For reference, here are the steps on how to boot your S7 to the three alternate boot modes and their respective follow-up troubleshooting:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #7: Galaxy S7 turns itself on and off

Hello. I have a Samsung Galaxy S7. I got it as a gift and assumed it was brand new. worked fine when i used it for the first year approximately. Didn’t have internet at the time so didn’t use it much. One day i was using it and it turned off on me. I plugged it into power and after a few moments it started to turn itself on and off repeatedly and would show random battery percentage.

I tried factory reset multiple times and no luck. done some research and found out it was a refurbished device so it had no warranty and so i bought the latest s tab 2 but want to get this old one fixed. Any help would be great. Thanks. — Dakota

Solution: Hi Dakota. Like what we’re saying above, random reboot issues are mostly caused by bad hardware. If you’ve already tried all applicable software troubleshooting like wiping the  cache partition, battery recalibration, observing in safe mode, and factory reset, there must be a malfunction in the hardware causing it. In some cases, a bad battery can result to frequent crashes or reboots while in others, a damaged power IC can also lead to the same symptoms. Because your phone’s battery is integrated to the logic board, only a repair can identify if it’s still working or not. The same can be said for other hardware components so be sure to bring the phone to Samsung or to an independent service center.

Problem #8: Galaxy S7 keeps showing low storage space error

HI guys! For the last 3 or 4 months, my phone has been telling me that I am low on storage space. I usually don’t keep a lot of excess apps on my phone other than the ones that come stock, and I have deleted 5 or 6 excess apps since I started getting this notification, yet I continue to get this notification. I absolutely require all of the apps that are currently left on my phone. I have also deleted all excess files, and done all of the soft resetting and everything like that, and still get that notification. I don’t have an SD card, and absolutely cannot afford one. It should be mentioned that my mother has the same phone and is having the same issue, and we got them around the same time. Is this a problem with the phone? Are there any tips or tricks to fix this? — Laci

Solution: Hi Laci. A common sense trick in this case is to ensure that you have more than enough storage space left by checking available storage under Settings. Make sure that you have at least 1GB left to allow system caching to be done without problems. If you have more than 1GB available space at this time and the phone continues to show the error, it may be due to a system glitch. Do a master reset and see how it goes afterwards. Be sure to back your important files up such as photos, videos, etc., before doing the reset.

Problem #9: Truck’s Bluetooth speakers not working properly when connected to  Galaxy S7 edge and other Bluetooth devices are nearby

I have a S7 edge, Gear S2 Watch, Bluetooth headset and when I’m in my work truck, I connect to a Bluetooth audio device that plugs into my truck’s AUX port. With all devices connected, the audio coming from the trucks speakers is of very poor quality until I disconnect my headset and watch so that my phone is only connected to the Bluetooth aux device. I thought that Bluetooth devices wouldn’t interfere with one another. Any help to fix this issue would be appreciated. My truck is a 2008 Toyota Tundra, no GPS, no satellite radio. — Dave

Solution: Hi Dave. In general, almost all of the latest Bluetooth gadgets are equipped with a system that prevents interference from other Bluetooth devices, even when they’re using the same frequencies. Interference from other Bluetooth devices usually result to disconnection or random drops in connection so if you’re experiencing any of these two, you have no other choice but to turn off the problematic device. Since you’ve pretty much isolated the issue yourself, the problem most probably lies on your truck’s Bluetooth speakers. Contact the maker of the speakers and see if there’s any way to minimize interference when other Bluetooth devices are operating in range.

Problem #10: Galaxy S7 stops reading MP3 files after an update

March 30, 2017 came a new update for my phone so I plugged it in and let it run its course. When it finished I realized that none of the mp3 files on my SD card worked saying “Sorry, this player does not support this type of audio file.” The photos on my SD card were also blank, yet all the files showed they were still there with their respective sizes. I’ve deleted and downloaded the same app, a new app, tried opening the files on another S7, restarted the phone (once with and once without the card inside), moved them to the phone and back, moved them to Google drive and back, and all with the same result. Nothing supports the files and shows blank pictures. I’m confused as to why the update even touched anything on the encrypted SD card, much less why it did what it did. What should I do? — Felix

Solution: Hi Felix. The latest Android update may have caused a glitch with the operating system or other apps that reads the SD card. We haven’t heard of any such glitch but anything can happen when there are millions of possible points of failure in a complicated ecosystem as Android. Try wiping the cache partition first to see if that will change anything. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If refreshing the system cache won’t help at all, booting to safe mode might. Safe mode blocks apps other than the ones that came preinstalled. If one of your installed apps is causing the problem, the issue should not occur while safe mode is on.

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Should the issue remains after doing the two procedures above, don’t hesitate to factory reset your phone. All these three (wiping the cache partition, observing in safe mode, and factory reset) are meant to address general post-update issues but they can also be performed if you encounter a particular problem. If the issue remains, that’s can be an indication that of a possible firmware glitch or poor firmware coding. This means that it’s a bug due to inefficient coding that was not noticed by the developer. If you updated your phone by air (OTA), you should contact your carrier for a solution. Bugs due to poor coding don’t have immediate solutions and it may take some time before a developer can come up with a fix.

 


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Galaxy Note 5 keeps losing wifi password, keeps getting disconnected, other issues

Here’s another iteration for our continuing series of posts that covers issues regarding the #GalaxyNote5 phablet. We hope that the suggestions we provide here can also help those experiencing similar issues.

Below are the specific topics we cover in this post today:

  1. Galaxy Note 5 won’t connect to new carrier after it’s been unlocked
  2. Galaxy Note 5 cannot install an update | Galaxy Note 5 keeps losing wifi password
  3. Group messaging issue after installing update on Galaxy Note 5
  4. Galaxy Note 5 won’t respond when button is pressed to wake it up
  5. Galaxy Note 5 locked up due to Factory Reset Protection
  6. Galaxy Note 5 battery percentage won’t go away even if turned off in settings
  7. Wifi keeps getting disconnected on Galaxy Note 5

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 won’t connect to new carrier after it’s been unlocked

Hi. My issue is as follows – I would appreciate any assistance fixing it. I recently moved from USA to Canada. I had a Sprint contract and bought my phone from Sprint and they told me that they would virtually unlock my phone so it would work for international service (Samsung Galaxy Note 5). After waiting the 24 hours they said it would take to unlock, I inserted my new SIM card (Virgin Mobile Canada). The phone says “Invalid SIM Card” each time I put my new SIM card in. After much trouble shooting with Sprint, they had my phone unlocked domestically as well. I have tried many things such as UICC unlock and nothing has worked to get my phone to work with my new carrier. Is there any advice you have?

One thing I have noticed which makes me question if the phone is truly unlocked is that when I put the new SIM card in and go to settings there is no “Mobile Network” tab to click on. I have said this to Sprint and they don’t seem to think that has any relevance to the issue. — Alyssa

Solution: Hi Alyssa. Did you do some advance research about your new carrier to see if your phone will be compatible with their network? Your phone’s network chip, which is a hardware component, must be compatible with a network it’s trying to connect to in order to work. “Unlocking” a phone does not change a phone’s hardware; it simply means that it’s software has been modified to allow it to be used in another network.

CDMA vs GSM

Keep in mind that there are two major cellular technologies used in North America — CDMA and GSM. Sprint uses CDMA technology making many of their phones incompatible with other CDMA and GSM networks. GSM phones are almost always guaranteed to work with other GSM networks because all a user needs to do is to have the phone network unlocked and insert a new active SIM card. This is because subscriber information is stored in a SIM card instead of being coded directly to the phone’s software itself, just like in CDMA phones. CDMA phones, on the other hand, keep subscriber information deep inside the software making it notoriously difficult to modify. CDMA phones do not use SIM card to store subscriber information but they do have an available SIM card slot in case a user wants to use 4G LTE service, which is a modified GSM technology. In other words, CDMA phones can work without SIM cards unlike GSM phones. The problem is that not all network functionalities of CDMA phones always work even when unlocked.

This is one of the common aspects that prevents Sprint phones from working on other networks. It’s the job of your carrier to ensure that your phone is properly network unlocked. But again, the output also depends whether or not your phone, even if unlocked, can work with your new carrier’s network.

Phones operate in specific radio frequency bands

Another possible reason why your phone does not work with your new carrier can be due to hardware limitation. Samsung builds specific phone models to cater to the network needs of a particular carrier. For example, a Sprint Galaxy Note 5 (SM-N920PZKASPR) was built by Samsung so it can work with Sprint’s operating frequencies. According to Samsung’s website, a Sprint Galaxy Note 5 can work on the following frequency bands:

  • Infra: 2G GSM,2G CDMA,3G WCDMA,3G CDMA,4G LTE FDD,4G LTE TDD;
  • 2G GSM: GSM850, GSM900, DCS1800, PCS1900;
  • 2G CDMA: CDMA800 ,USPCS1900;
  • 3G UMTS: B1(2100), B2(1900), B5(850), B8(900);
  • 3G CDMA: BC0(800), BC1(1900), BC10(800);
  • 4G FDD LTE: B2(1900), B4(AWS), B5(850), B12(700), B25(1900), B26(800);
  • 4G TDD LTE: B41(2500)

If your new carrier does not operate in these frequency bands and data network types, there’s no way you can use your phone on their network, even if it’s been network unlocked properly. Try to do some research about the specific frequency bands of your phone and compare it to the operating frequency bands of your new carrier. If you are not quite sure what frequency bands of your carrier, contact them and ask them for these information.

Problem #2: Galaxy Note 5 cannot install an update | Galaxy Note 5 keeps losing wifi password

Hello. I have bought Samsung Galaxy Note 5 from France (La Fnac Store in Paris). That time I did not put SIM card in it. I took the phone with me to Algeria as I bought it brand new. When I arrived I inserted my Algerian phone provider SIM card and I was surprised it is locked. I contacted the store where bought the phone in France; they said I should have run it with French SIM card before i take it with me to Algeria.

Anyway, I took it here in Algeria at some phone technician he was able to unlock it. Everything was fine except when I have downloaded the software update the I run the installation. My phone restarted and proceeds with software update installation. After some time it stops and display yellow exclamation triangle sign says Error. I have downloaded again the software update but the problem is persistent.

Another issue with WIFI. Whenever i turn off the WIFI the password is forgotten so I have to re-enter the password each time I turn on the wifi. Please help. Thanks in advance Kind regards. — Ali

Solution: Hi Ali. To update your phone, try using Samsung’s Smart Switch app. Simply install Smart Switch app on your computer and follow the instructions if you get the notification that an update is available.

For the wifi issue, try wiping the cache partition first and see if that will fix the problem. If not, do a factory reset.

Below are the exact steps on how to do each procedure:

How to wipe the cache partition on a Note 5

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

How to perform a factory reset on a Note 5

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active

Problem #3: Group messaging issue after installing update on Galaxy Note 5

I purchased an Note 5 around beginning of January. Shortly after purchase there was a software update (Marshmallow). Once this update was completed it removed the option to send group text messages as group reply or individual reply. I can only send group messages as group reply. The update also removed my ability to respond as part of a group message sent to me my messages go to original sender as an individual reply.

In addition, when I am on the Internet if I want to expand screen to view words better it does not readjust to fit screen on any site. — Kyna

Solution: Hi Kyna. Android is constantly evolving so changes may include addition or removal of certain features or functions. Sometimes, carriers may also introduce modifications designed to support their own products that some users may not find useful. As far as we know, Marshmallow did not change SMS features of the stock Samsung Messages app that much and same steps remain on how to send a group message. The following are the steps on how to send a group message in a Note 5:

  • From any Home screen, tap Messages.
  • Tap the Compose icon.
  • Tap the Contacts icon.
  • Drop down and tap Groups.
  • Tap the group you want to send the message to.
  • Tap Select all or manually select recipients.
  • Tap Done.
  • Enter message text in the Group conversation box.
  • When done, tap the Send icon

If you think a recent update messed up group messaging on your phone, make sure to let your carrier know about it. This is the only way to let their developer team to check if there had been a coding issue that causes the problem.

In addition, when I am on the Internet if I want to expand screen to view words better it does not readjust to fit screen on any site. We don’t know if we understand what you’re trying to say here. If you’re having trouble with your browser, consider checking its settings to see if you’ve misconfigured something. Your problem description is vague and does give us enough information for us to get a full picture. If this problem occurred after installing an update, you can try to wipe the cache and data of the internet browser you’re using. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #4: Galaxy Note 5 won’t respond when button is pressed to wake it up

Occasionally, my Samsung Note 5 will not respond. For instance, it is sitting in sleep mode. I hit the bottom button to wake it and nothing happens. I will try the side button, nothing. Then I will hold in the side button like I’m turning off and it will eventually respond asking to turn off, restart, etc. Then I can get open the screen and use the phone. This is only occasional. Otherwise, great phone. — Judyhoff

Solution: Hi Judyhoff. The buttons may not be working properly. To check:

  • pull up the service menu by dialing “*#0*#” (without the quotes) on the phone app
  • Tap Sub key.
  • Tap the button that’s not working correctly. The screen should show a corresponding color when you tap a particular button. If the button does not function as expected, you should send it in so Samsung can repair or replace the phone.

Problem #5: Galaxy Note 5 locked up due to Factory Reset Protection

My Samsung Note 5 was locked up. I took it to Verizon store. They did a reboot and then the phone required the original Google account and password. Hmmm that was a couple years ago, I could not recall it. They convince me to purchase an iPhone. So here I am with a perfectly good Samsung that I want to give to my grandson and I do not know how to get passed the Google email requirement. I checked my account.google and it only shows my iphone and android tab 4. — Frances

Solution:  Hi Frances. If you can’t remember the Google account you used on this phone, you’re out of luck. All Samsung devices running Android Lollipop and up are provided additional security layer called Factory Reset Protection. This new feature provides additional layer security by preventing a factory reset on a device if incorrect Google account credentials are entered. This new feature assumes a user is responsible enough to remember his or her Google account username and password. It doesn’t take into account though that in real world situation, users often forgot their account username and password after the setup. We know you are not alone in this case but there’s little to nothing that we can do help you in this regard if you can’t  supply the correct credentials.

Problem #6: Galaxy Note 5 battery percentage won’t go away even if turned off in settings

I have a Samsung Galaxy Note 5 and for some reason, the battery percentage keeps showing up on the top right hand side of the screen even though it is turned off in settings. I’ve done a reset of the phone already, but knowing my luck probably not a master reset. I could send it away but I’m not financially stable enough to cover the cost if any. Is there anything that I can try before I send it off? Please let me know. Thank you. — Millisa

Solution: Hi Millisa. If you think the battery percentage is so annoying, we recommend that you try a master reset to see if that will clear the bug. Here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If master reset won’t change anything, have the phone replaced.

Problem #7: Wifi keeps getting disconnected on Galaxy Note 5

While connected to my home wifi, I keep getting this message: “Oops! To access wifi from this hotspot, you may need to accept terms of use or login. Open browser to continue? Cancel Yes?” My mobile hotspot is off. If I choose yes, I get a blank Google screen. I will go back or forward to where I want to be and /w in a few hours this reoccurs. If I choose cancel, it keeps repeating itself.

In addition, my Gmail will not update, even manually. Thank you for your help. — Kim

Solution: Hi Kim. Some wifi networks may be set to ask users to do further authentication procedures so try to talk to your wifi administrator (if you are not) if you continue to experience the same bug. There may be some specific set of credentials that you need to enter to prevent the router from interrogating your device again. If the issue is not on the router’s side, try to do some basic software troubleshooting like wiping the cache partition, booting to safe mode, or factory reset to fix the issue.

For your Gmail issue, make sure that you enter the correct username and password for your account. If you are currently logged in, try to log out then log back in.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Can’t unlock Galaxy S5 screen due to unlock pattern and PIN error, other issues

The #GalaxyS5 is one of the older devices that we still continue to support at this time, a testament to its popularity and reliability throughout the years since it was released. Every week, we continue to receive hundreds of appeals for help from S5 users around the world so we will continue to publish more S5 posts in the coming months. If you don’t find a solution to your own S5 problem in this post, don’t forget to watch out for more of the same articles in the coming weeks. You can also try to visit our main Galaxy S5 troubleshooting page.

s5

Below are the issues we cover in this post today:

  1. Galaxy S5 won’t send/receive text or pictures
  2. Can’t unlock Galaxy S5 screen due to unlock pattern and PIN error
  3. Galaxy S5 won’t charge and power sharing app notice keeps popping up
  4. Galaxy S5 camera not working
  5. Galaxy S5 software update error
  6. Galaxy S5 fails to update software

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 won’t send/receive text or pictures

My  Samsung Galaxy S5 suddenly won’t allow me to send out or receive a long text & won’t let me send or receive pictures.  I followed your direction and it didn’t worked. So I went into Application manager and stop every app I wasn’t using. which was most of them I cleared data and cache. Then I rebooted. This happened to my first Galaxy 5. When I couldn’t fix it I purchased a brand new one one month ago. Every thing worked great. But now I have already developed the same issues. I dared not buy on any newer because of all the problems they have had with them blowing up. please advise. Thank You. —  Agnes

Solution: Hi Agnes. Since you have encountered this issue on at least two phones, the problem might be caused by your own network. There might be some settings that needs to be corrected in your phone. I recommend that you contact your network regarding this concern. But before you this, kindly perform a factory reset for you to ensure and see for yourself that this is not something to do with the apps installed. Create a backup for all the files you wish to save from your phone.

Below are the steps to perform a factory reset:

  • From the Home Screen, select Apps
  • Then press Settings
  • Select “User and  Backup
  • Press “Back up and reset
  • Press “Factory data reset
  • Confirm by selecting “Reset device

 

The factory reset will complete in a few minutes. Do not install any apps on your phone and observe your phone for 24 hours. if you can try to send an MMS. If issue is still not resolved after the factory reset, call your network for direct assistance.

Probem #2: Can’t unlock Galaxy S5 screen due to unlock pattern and PIN error

I’ve had a Galaxy S5 for nearly 2 years now. In the last couple months I’ve had it stop accepting my unlock pattern & then not accept my PIN when I exceed the 5 try limit. I’m 100000000% sure I entered the pattern correctly & 99% sure on the PIN (and 100% sure the 5 options I tried would have included the correct PIN). I’ll be able to unlock it via the Remote Tools on my Google account, but that won’t be for another couple hours, until then I may as well have a flip phone that can’t make outgoing calls :\ The problem is intermittent. It just happened and last happened before that about 2 or 3 months ago. I don’t really have any other issues with it and if I can fix whatever keeps causing the issue, that would be great as I’d like to keep it longer. As to what was going on when I encountered the issue. I was listening to a podcast with Podcast Addict, Lookout (free version) was running. I had played some Tinker Island quickly while waiting for some tasks to finish running on my work computer and then let my phone lock via timeout. The podcast was still running, but when I tried to unlock a couple minutes after the phone auto-locked the pattern was not accepted. When I tried my PIN that was also rejected. I’m fuzzy on the prior instances context, but I don’t believe there were any common applications I had run recently before that one with the exception of Lookout obviously still running in background. I believe I’m on Marshmallow, but as I can’t unlock I’m not 100% certain, so I defaulted to Lollipop which I definitely have. Thanks for your help! — Jason

Solution: Hi Jason. There are a lot of possible reasons why you have encountered this problem. One of these reasons could be caused by a third party application that is not compatible with your phone. For us to identify if this issue is caused by an app or operating system, you need to set your phone in Safe mode. This feature temporarily disables third party apps from running and use to determine if the application installed is causing this issue. Safe mode also reduces operating system functionality that will allow troubleshooting to resolve the issue.

Follow the steps below to set your phone in safe mode:

  • Turn off the device.
  • Press and hold the Power button.
  • Release the Power button once the Samsung logo appears on the screen.
  • Immediately press and hold the Volume down button.
  • The lock screen will displays on the screen, the Safe mode will appear.
  • Observe your phone for 24 hours while safe mode is on.

If issue remains, the next step is to clear the cache partition in your phone. Cache partition is a system that stores temporary files, logs and remembered bits from different applications on your device. It also stores old files and will remained even if an update on your phone has been done. If cache partition will not be cleared, your device will still use old files that are stored even if it’s not compatible with the current update on your phone. This will result to a corrupted app, or other problems may occur.

Clearing the cache will not remove your apps, data or configuration. Steps to clear cache partition are follows:

  • Turn off the device.
  • Press and hold the Volume Up and Volume Down, the Power and Home buttons simultaneously.
  • Release the keys when the Android System Recovery screen appears.
  • Scroll down by using the Volume Up/Volume Down and select Wipe Cache Partition.
  • Press the Power button to confirm your selection.
  • A notification will appear at the bottom of the screen and after about 20 seconds it will likely show Done
  • Then reboot the device and check if problem is fixed.

After doing these steps and problem is still not resolved, a factory reset is required. Steps are provided above on how to perform a factory reset for you to be guided.

Problem #3: Galaxy S5 won’t charge and power sharing app notice keeps popping up

Hello, I started having issues with charging my phone over the past couple days. When at home, I use the original charger that came with the phone. Some days I need to wiggle it around a little bit but once it’s charging it works well. Last night, I plugged it in as normal and this morning when I woke up my phone was completely dead. It was at around 75% last night so even if it hadn’t been charging it shouldn’t have died. This morning I got it up to about 60% but had to go to work. I plugged it into the car, which I’ve never had a problem with and it won’t charge. When I first plugged it into the car there was a pop up telling me I need an app to use power sharing. I did a soft reset and that did nothing. Do you have any idea what might be wrong with it? — Victoria

Solution: Hi Victoria. The Power Sharing app is a third-party application that was developed by Samsung which makes your phone as a power bank using a special cable. The pop up message you have encountered may appear regardless if the app has been installed or not. There are instances that a malware or bugs will corrupt an application and will affect your battery life. If you have installed this app before, you need to uninstall this app from your device to prevent this message from showing up.

  • From the Home screen, touch the Menu key.
  • Select Settings.
  • Select More tab.
  • Tap the Application manager.
  • Swipe left or right to the All tab.
  • Scroll to and select Power Sharing.
  • Tap Uninstall.

If the Power Sharing app wasn’t installed and the notification still appears, you need to clear the cache partition of your device.

Set your phone in safe mode if still unresolved. This will prevent some apps from running and allows you to isolate apps that lead to this error. The battery can charge normally again if the app is the culprit. Uninstall suspected third party apps one at a time and observe if issue is fix.

If these doesn’t work, then a factory reset must be performed in your device. This will remove everything including all the junk files saved and will go back to its default settings. This may fix your battery problems. Instructions are provided above on how to wipe the cache partition, set the device in safe mode or reset your phone to its original settings.

If all steps provided fails, we suggest that you contact your carrier. If you are still under warranty, get a replacement of  your battery. The good thing about Samsung Galaxy S5 is that it has a removable battery, so if you have a faulty battery, you can replace it without buying a new phone.

Problem #4: Galaxy S5 camera not working

The camera is not working and is saying device full when there is 4 GB left.I have an SD card and it has only used 765 MB and but cannot set up. Also the bottom half ONLY of the phone screen (when not in use or being touched help or carried) will start to flash 5 or 6 times then everything goes black. I called the T Mobile service and they helped me clear the cache. and since then I can’t take pictures. I have also removed several hundred texts to make things move smoother and faster. But really concerned about the screen lighting up then going black. I try to turn my phone off now, once a day so it has the ability to reset. Any suggestions? — Maria

Solution: Hi Maria. There are a lot of factors that could affect the functionality of the camera on your phone. This error could be caused by a camera app, a corrupted firmware or the SD card. Some Samsung users who encountered camera issues with their phones were able to fix the problem by just removing the SD card alone. If unresolved, you need to clear the cache and data from the app. The data and cache temporarily stored from the app can cause some features on your phone to malfunction.

Follow the steps to clear app cache:

  • From the Home screen, open the Apps icon.
  • Navigate to Settings app.
  • Select the Applications section.
  • Tap the Application manager.
  • Tap the appropriate app.
  • Select Storage.
  • Tap Clear cache.

Below are the steps to clear the data from the app:

  • From the Home screen, open the Apps icon.
  • Go to Settings.
  • Select Storage.
  • Tap  Cached data.
  • Press Delete to confirm.

Once you have done all the steps provided and the problem still exists, the resolution given to Jason above is also applicable. You may have encountered different issues with your devices but this can be fixed by the same troubleshooting steps. If the camera is still not working, have your phone repaired.

Problem #5: Galaxy  S5 software update error

Hi there, i recently attempted to update my software on my Samsung galaxy s5, i went to settings, about device, software updates and then i had last checked on the 19th of September, also, there was only a ‘check for updates’ button, which i then pressed. After about 4 seconds, it stopped and then a small white box appeared at the bottom of the screen saying, “Failed to communicate with server, please try again later” so far I’ve, restarted the phone, downloaded Samsung smart switch but it says that i have the latest software. But i have android version 5.0. I would appreciate any help with this, thanks. — Kit

Solution: Hi Kit. There are two possible reasons why the update is not working in your device. The first scenario why you have this error is when you have an unlocked mobile phone. This means that the sim used is different from the network who originally provided your device. If this is your situation, your device will only work for any update available if your using the sim card provided by the same network. This is done by mobile networks to discourage their customers from moving to other networks. If the sim card and phone you are using is provided from the same network, the reason could be caused by a software update that is not offered by your network anymore. In this case, you need to wait for another update that will be offered from your carrier.

If the above scenarios are not applicable in your situation, I recommend that you wipe the cached partition in your phone. This is necessary because the temporary files that were stored in your device might have been corrupted which prevents from doing the update. A factory reset is the next best thing to do if clearing the cached partition didn’t fixed the problem. Ensure to create a backup for all files that you want to save before restoring your device to its default settings.

Another workaround that you can try is to manually install stock ROM. If you don’t know how to do this, kindly search in google the steps for you to be guided.

Problem #6: Galaxy S5 fails to update software

hey guys, I hope you can help.I read over your section on updating the galaxy s5, but i still cant do it. My device status says its custom(however i never rooted the device) So it doesnt let me update from the device. Also then i connect to smartswitch, no update shows up. This has been driving me insane for a month now. Do you guys have any idea what I could do to solve this issue? Im stuck on 4.4.2. I really NEED to update ASAP Thanks in advance. — Tannus

Solution: Hi Tannus. The problem you have raised is similar to what Kit has encountered. Kindly refer to above solution provided for this.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

T-Mobile Galaxy S5 cannot add picture to text message, other issues

Galaxy S5

Here are other #GalaxyS5 issues that you may find helpful. Don’t forget to visit the S5 index page if you want to look for other problems we’ve tackled before.

  1. T-Mobile Galaxy S5 cannot add picture to text message
  2. AT&T Galaxy S5 cannot install Android update
  3. Galaxy S5 showing adds when photos are viewed via a computer
  4. Galaxy S5 flashlight app missing
  5. Galaxy S5 Google apps not working
  6. Galaxy S5 won’t connect to the internet when no Wi-Fi is in range
  7. Galaxy S5 battery drain issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: T-Mobile Galaxy S5 cannot add picture to text message

Bought the S5 new from the T-Mobile store a couple years ago. With the default text messaging service that came with the phone, I have always been able to attach a picture to a text and send it as one text. In the past 6 months, the text message doesn’t allow me to send a text with a picture. It only allows me to send a text then a picture. The picture that I attach from is the phone’s default “Gallery” that comes with the phone. Like I said,”I’ve always been able to send a text message and a picture together as one text instead of as two separate text messages. My phone’s operating system has been running really slow lately. Soft starting didn’t really help. So, today I did a “factory reset” on it. The O.S is running much faster now. However, it didn’t fix the messaging issue. Any help with this would be greatly appreciated. — Kelmo

Solution: Hi Kelmo. This is a known T-Mobile issue since last year. The only known workaround is by turning off VoLTE or by using a third party messaging app instead of the stock one. If you want to turn off VoLTE, here’s how:

  • Tap Phone > Keypad tab.
  • Tap More options > Settings.
  • Tap Call > Voice over LTE settings.
  • Tap Use VoLTE when available or Do not use VoLTE.

Problem #2: AT&T Galaxy S5 cannot install Android update

I have been trying to update my phone OTA for a long time now. It says there is an update available. I download it, I let the phone try to work its magic, then the update was “interrupted” it gets to 28% of the update then says “Update Failed”.

I have looked everywhere and I cannot find the newest firmware, but everyone seems to be running on at least 5.1.1. The only thing that I have ever done is open up the developer options but i haven’t rooted my phone (to the best of my knowledge. I have had the phone for a while).

I have reset my phone to factory settings, tried OTA and failed.

Downloaded Kies and it says I have the newest firmware, which I know is a lie.

The only thing I will say is that when I go to check for firmware updates, the AT&T Software Update ICON has a grey box with an exclamation point on it. What does all of this mean? Thank you in advance. — CW

Solution: Hi CW. The first thing that you should do is to ask AT&T if they have problems rolling out their Android updates to some phones. You can also inquire what the exclamation mark on their software update icon means.

The other things that you can do on your own includes wiping the cache partition and doing a factory reset. Below are the steps to do them:

How to wipe the cache partition of Galaxy S5

This procedure will wipe out all caches used by the previous system. If an outdated system cache is preventing the phone from installing a new one, this may be an effective solution.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

How to do a factory reset on the Galaxy S5

Resetting an S5 to its factory settings is the fastest way to delete everything on the phone as well as a great troubleshooting step if you encounter an issue that may appear hard to resolve. It’s also a great way to get rid of annoying, rogue, or troublesome apps fast. Whatever your reason is, you’ve come to the right post as we give you options how to reset an S5 back to its original state.

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Problem #3: Galaxy S5 showing adds when photos are viewed via a computer

Just returned from a Mexican vacation and only used free Wi-Fi at my hotel only. Came home a few days ago and went to download my photos and noticed all these casino and game ads in my photo gallery. The strange thing is I can’t see them on my phone, only when I connect my phone to my computer.

I’m a photographer and use Adobe Bridge to download photos. I did not download any of the ads for fear it would corrupt my computer, but I can’t for the life of me figure out how to delete them.

At first I had 20 of them and now I have 45 this morning. I’m thinking it was the update for Solitaire Blast which I did when I returned home and these ads look like they were added to my phone then also.

I play the game off and on throughout the day. I deleted the game altogether (sad face) but still don’t know how to delete the pictures altogether and don’t know for sure that’s the problem. I did the soft reset with no results but wouldn’t expect that to make a difference. — Charrie

Solution: Hi Charrie. It’s possible that your phone may have been infected with an adware after tapping on a link or installing a third party application. The first thing that you want to do is to create a backup of all your important files (photos, videos, contacts, etc) and perform a factory reset. Doing so would wipe the phone clean.

Once the phone has been cleaned, you then want to be careful when  visiting websites, tapping on ads or links, or more importantly, on installing applications. Viruses, malware, or adware are spread by some apps. Installing a  malicious app can open your phone to more advertisement-supported software or viruses that may compromise your information. Make sure to stick to official apps only. Do not install games or any app that may come from a dubious developer. Try to see what others are saying about the app (reviews) before installing it.

 Problem #4: Galaxy S5 flashlight app missing

The phone came with a flashlight app. I placed a link on most of the home pages so I’d have it handy in case of need. It’s disappeared in the “manage apps” section.

The 3 shortcuts are still on the pages and still work but I can’t make another shortcut because it disappeared

I cannot find the program. But it has to be there or the shortcuts wouldn’t work. I didn’t notice it gone until after AT&T did the update to Lollipop 5.

Still trying to upgrade to new one but only have 3G memory free and that must not be enough. Help! — Jerry

Solution: Hi Jerry. Missing shortcuts can sometimes be caused by operating system modifications, or by third party applications functions that specifically removes them. Try to re-install the flashlight app first to see if that will work. If the app is still intact and installed, the re-installation attempt would fail. Otherwise, just proceed with the installation and create another shortcut.

If you did install a third party application like a launcher prior to noticing the problem, make sure to check its settings to allow for shortcuts to be shown.

If nothing changes, don’t hesitate to restore the phone’s firmware settings to default by doing a factory reset.

Problem #5: Galaxy S5 Google apps not working

Hi there. It all started about a week ago with Google Play Store. I could open it, select a program, hit install and it would just spin and spin without ever finishing or sending me an error message. Now when I go to open the app i get some old school looking page where all I get is a black screen and at the top I have a back arrow, Play Store and then the search magnifier. Now it almost seems like it is all of my google related accounts: I cannot get my emails to load, I cannot save a bookmark and sometimes my bookmarks aren’t even there at all. When I go to sign into google sometimes it syncs no problem, but most of the time I get still signing in or sync error. I’ve gone through and disabled some apps that I don’t use and have never heard of especially since the update, anyway when I reboot my phone a lot of those apps are up and running again and some of them put on icon on my screen. IDK what the heck is going on, but I am sooo frustrated. I’m not very tech savvy so could you please help me. Thank you so much. — Anne

Solution: Hi Anne. First of all, you want to delete the cache and data of the apps involved. If there’s a bug in one of the apps that may prevent the rest of the Google-related apps to not work properly, doing this procedure may help. Just follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Choose the name of the app that has been going rogue.
  • From there, you will see the Clear Cache and Clear Data buttons.

If the problem remains after wiping the cache and data of non-working apps, make sure that you do a factory reset. Once you’ve done that, check how Google apps behave first. Make sure not to install any app yet before doing the test. This will help you determine if one of your third party applications is the problem.

Problem #6: Galaxy S5 won’t connect to the internet when no Wi-Fi is in range

My S5 will work perfect as long as I’m in my house, and close to the Wi-Fi!!! Once I go out my front door, here’s what still works: Phone, texting, and messenger but no INTERNET, i.e., If I want to look something up on Google, forget it…it’s not gonna happen. The other night I was in a restaurant and connected to their Wi-Fi , my phone showed I was connected, however, I tried to open Facebook, to post some pictures, nope, Face book wouldn’t open!

A few weeks ago I was looking for a friend’s house. I tried to open Goggle Maps, nope that wasn’t gonna open  the short version, is I have no internet once outside my house….when I get back home, near the Wi-Fi modem, my phone goes crazy  loading stuff up that it could be doing while I’m out! 

So that’s it…no online internet once I 10 feet away from my front door! 

Thanks DroidGuy!! I have unlimited data plan, and the box that says automatically switch between  2.4 Ghz and Wi-Fi  is not checked   per T-Mobile. They told me it doesn’t need to be checked! I’ve tried it both ways, checked and un-checked,  it makes no difference!!! — Marlo

Solution: Hi Marlo. All Samsung Galaxy S5s have a feature called Smart Network Switch that automatically switches the connection to mobile data if Wi-Fi signal is weak or lost. This function is not turned on by default though so you have to manually turn it on. Here’s how:

  • Press the Apps button on the lower right hand side.
  • Tap Settings.
  • Tap Wi-Fi.
  • Tap Menu (the three-dot icon).
  • Tap Advanced.
  • Tap Smart network switch to enable it.

If your phone continues to lose connection when out of Wi-Fi range, make sure to call T-Mobile to check whether or not there are any account- or billing-related issues that may prevent the phone from using their mobile data network. You also want to ask T-Mobile’s technical support team for assistance regarding any phone-related problems.

Problem #7: Galaxy S5 battery drain issue

Hi all. I have a problem with my Samsung Galaxy S5 and I’ve tried all of your advices… well, none worked.

Phone is one year old and I never had any problems with it. Yesterday it went ”dead”. Battery was on 70%, I didn’t use the phone approximately one hour and when I took it it was ”dead” – black display. I took out the battery and put it back – nothing happened, tried to turn it on – nothing, tried all possible combinations (Volume Up+Home+Power – at the same time…. etc) – again nothing. There are no signs – no vibration, led light… nothing.

I tried to charge it but led light didn’t even blink nor did display show that battery is charging.

In the morning I’ve took out battery and insert it in my daughter’s S5 and the battery from my phone was empty, which means that my phone somehow drained it. I’ve put my daughters battery (fully charged) in my phone and it drained it in two hours.

Any advice? What could go wrong? Thanks for your comments and suggestions. — Maja

Solution: Hi Maja. Did your phone work when you inserted your daughter’s battery but somehow drained it fast? If yes, then that means that your phone may have lots of apps working actively and in the background at the same time. Make sure that you get rid of unwanted or least used apps. One of the biggest reasons for fast battery drain issue is apps. Some may be poorly coded causing power management problems for the operating system; others may be designed to constantly contact remote servers for updates like most social networking and shopping apps do. Still, other apps may be virus carriers or had allowed malware to penetrate your phone’s defenses. In other words, you have to start clean and uninstall stuff. The easiest way to do that is by doing a factory reset. Please follow the steps above.

Make sure you don’t re-install apps that may be causing the problem. Try to observe the phone after a factory reset for 24 hours. Don’t install anything, just let the phone be. If the battery continues to drain fast even without apps, that means that there may be a hardware problem behind the trouble. Have the phone checked or replaced.

 

Related reading: Best tips to extend battery life on your Samsung Galaxy S4 and S5

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.