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Galaxy Note 4 “Could not do normal boot, mmc_read failed” error, dm-verity screen, other issues

Are you looking for a solution to your #GalaxyNote4 issue? Keep reading, this post might help you. As usual, we discuss reported issues in this article so if you don’t find anything useful in this material, you can either check our previous posts or keep watching out for more articles in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 won’t turn back on

Hi there. I found your article on troubleshooting with Note 4. Samsung has been useless. My phone is only a year and old. About a month ago my phone started to shut off at 30%. Not booting up for a few mins. The other day it tried to boot up in safe mode. the next day wouldn’t turn on at all. Samsung is like press the volume button and this and that. Nothing worked. That was all they did for me. Won’t let me send my phone in because it’s over a year old. It’s so disgusting they charge $1000 Canadian for a phone you can’t even get 2 years out of it. Have you ever heard of this problem? The guy from my phone provider said stop letting my phone go below 50% . Now I have drained my battery to 1%. I think the computer is fried in it? Can that be fixed? Thanks. — Ange

Solution: Hi Ange. If your phone won’t power back on, there’s not much that you can do about it actually. That’s because software troubleshooting can only be done if a device is on. It it’s doesn’t turn on at all, the most that you can do is try different hardware button combinations and hope that you can turn the phone to one of the alternate modes. If it boots to, say, Recovery mode, you may be able to wipe its cache partition or perform a factory reset to fix any software glitch.

Again, we want to emphasize that you can only address some forms of software problems such as minor bugs in the system. If the main cause of the problem is a bad battery or a malfunctioning hardware, there’s no amount of software tweaks that you can do to fix it. There’s no software “magic” that you can perform to solve a broken hardware, which is usually the cause of an issue like yours.

For reference, here are the complete steps on how to restart the device to alternate boot modes and the respective follow up steps that you want to do (if the phone manages to boot up):

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if your phone fails to turn on to any of the boot modes above, that means there’s a hardware issue behind. If you want to get to the bottom of the problem, you must have a professional check the hardware. Otherwise, you’re going to need a new phone.

Problem 2: Galaxy Note 4 “Could not do normal boot, mmc_read failed” error

Hi, I have the same problem as the case: Problem #4: Galaxy Note 4 “Could not do normal boot, mmc_read failed” error. Sorry, but I am not an operating system wiz, so could make no sense from your reply. Is a flash memory failure hardware failure, throw away the phone? What do you mean “consider flashing a custom ROM” Flash means to me nothing. My provider is my son, who bought this monster in an electronics shop. My telephone service company surely won’t help. It seems the Android Operating System is unreliable and not thought through. I hate to throw an expensive phone in the garbage! Thanks for help. — Robert

Solution: Hi Robert. We apologize for not being as detailed in our answer in this post.

We usually assess how we use terms in our posts based on our own assessment of the person sending us a letter. In that previous post, we understood that the sender of the letter was a bit advanced because he already tried flashing even before contacting us.

For your own benefit, here are some of the clarifications. A storage device of your Samsung phone is also known as MMC or MultiMediaCard so the “could not do normal boot, mmc_read failed” error must have something to do with this chip. It’s either physically damaged and unusable for some reason, or has become corrupted after a failed update or flashing procedure. In simple terms, flashing is the Android equivalent of installation of a program in Windows machines. In this regard, when we say there’s flash memory failure, it can either be a hardware failure, which you an end user like you can’t fix, or the MMC has simply been corrupted and thus, a reflashing of either an official or custom/unofficial ROM/firmware can fix. To know which is which, you must attempt to flash a firmware to it.

Flashing is basically a modification of core system files so it can be a risky procedure (and thus sometimes results to an issue you’re experiencing). It’s not recommended for newbie and average Android users because it involves doing complicated tasks though a good guide can also help. If you are interested to know if you can do it, we recommend that you read blogs that write about the topic or ask assistance from forums that cater to it. A good site to begin searching is XDA Developers Forum. You can also use Google to search for terms that might help you understand the topic deeply.

We don’t provide guides on how to flash specific devices so you want to invest time in finding a good one for your device. Keep in mind that flashing instructions vary by phone model so make sure to use one that’s for your device.

Problem 3: Galaxy Note 4 randomly shuts down, won’t install update, won’t unlock

I am experiencing issues with my Galaxy Note 4 (SM-N910P, Sprint, operating in Boost Mobile). Initially, the phone either froze (for a while) or restarted randomly. It happened even in Safe Mode. I did soft and then hard factory reset (several times). However, nothing has been solved. So I installed a Wake Lock. That solved the freezing and the randomly turning off. However, the phone still does not restart after commanding to do it or being requested by the firmware to complete the update. To make it turn on, I need to remove the battery (it does not work to press and hold down volume key, home key, and power key). After many tries, the phone turn on, but the firmware fails to update. Other times the phone says “could not do normal boot” “ddi: mmc_read failed”, etc. Battery shows to be charged. Sometimes also, the phone does not pop up the keyboard, so I cannot type the password. — Ronald

Solution: Hi Ronald. All the symptoms you describe here (freezing, random restart, won’t update, won’t restart properly, and the MMC-related error), when taken together, can mean a hardware malfunction. We suspect your case is similar to Robert’s above so if you’ve already tried all the software troubleshooting like factory reset or flashing, you should consider sending it in or a replacement.

Problem 4: Galaxy Note 4 showing dm-verity screen, keeps crashing

Hello, after updating my Note 4, the phone worked well. It was one day that began not responding to the home button, screen froze and crashed. But that was after a few good days after the update. Now I got it to a service, they say they cannot rewrite any software on it because it stops, and says memory full. I also tried to reboot it at home, but wasn’t performing the whole activity, because it was crashing, showing the Android robot with an alert sign, and saying something about dm-verity. My phone is dead now. What shall I do? I have to mention I am from Romania but bought the phone from Germany. Worked very well for two years now. I am looking forward to hearing from you soon! Thank you for your attention! Yours sincerely. — Alina

Solution: Hi Alina. As mentioned above, if you can’t fix the issue with software solutions such as factory reset and flashing, you have to have it repaired or replaced.

Problem 5: Galaxy Note 4 battery percentages erratic, won’t turn on

Hi Droid Guy! Please help me on my Samsung note 4! The note 4 i was using Doesn’t Even Turn On. AT ALL. I tried Everything i can do on many different Sites. I tried To do a soft reset hard reset everything but it doesn’t Open up i also tried to connect it to a computer but still nothing, Sometimes it opens Randomly but when it opens its battery crappy, sometimes it jumps to different Percentages, like when i use it, 100% After 15 mins it jumps to 13% or something. Then It Shuts Off Again And Poof! nothing Again! Please help i have no phone to use 🙁 — John Luis

Solution: Hi John Luis. Looks like your device can make use of a new battery. If you can manage to turn it back on with a new battery but the battery percentages continue to act like crazy, make sure to recalibrate it. Here’s how:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

On the other hand, if the phone remains dead even with new battery installed, there must be a hardware issue causing it.  In that case, you want to let a professional check it.

Problem 6: Galaxy Note 4 “unfortunately your phone has stopped working” error

Hello. When someone calls me my phone comes up with the message that unfortunately your phone has stopped working. The phone continues to ring but I am unable to answer, turn the phone off, or restart it because the message covers over these options preventing me from being able to select them. The only was I can fix it is if I reset my phone by pushing the on/off button and the down volume button simultaneously. But it is just a  short term fix. It doesn’t happen every call I get. Maybe half the calls I can’t take because of this error. — Lynda

Solution: Hi Lynda. The first thing that you should try is to refresh the phone app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application. Try doing the Clear Cache first, then observe how voice calling works. If nothing will change do the Clear Data option.

Should clearing the cache and data of the app in question won’t fix the problem, try to wipe the cache partition. This will ensure that the system will start using a good system cache again. Sometimes, updates of new Android version or app can corrupt the system cache leading to all sorts of problems. To refresh the system cache, you need to delete the current one first. Here’s how to do that:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Finally, if both procedures won’t fix the problem at all, consider wiping the phone with factory reset. Make sure that you back all your important data up before doing it:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem 7: Grey battery icon showing when Galaxy Note 4 power is low

Hi I have a Samsung Galaxy Note 4 I bought from ebay for $550 AU. it’s been working for nearly 3 years now with very little problems, but lately it stopped charging and when I turn the phone off and plug the charger in it doesn’t charge or let me turn it on  but the error code is that a battery icon appears and then the battery icon drops in brightness (dims down) and then disappears after 1.2 seconds. I even replaced the battery with a new one, and still the same problem, and I’m sure it’s not the female micro-usb connector inside the phone because it at least returns a error code as a grey battery icon then drops down its brightness then dissipates 0% screen brightness. It happens every time I plug the micro-usb connecter into the phone while it’s switched off.

I’ve tried all the things I read on the net (gently whacking the phone against a soft to hard surface, holding the power button dwn for 1 minute to clear RAM/EEPROM, removing the battery while doing this. i even tried it with the battery in and watched helpful videos that were only helpful and didn’t solve the problem on Youtube.

There seems to be very little information about error codes for this phone, as I’m still searching the web for answers and I thought Samsung would have a website at the very least that discusses error codes.

Thanks if you know what the error code is, all the google searches i’ve done so far contain keywords such as ‘yellow battery icon, etc’ but it isn’t relevant enough as their talking about the S6 and S7s.

It’s such a good phone compared to very cheap smart-phones, and I don’t want to rid it since the problem isn’t severe enough to. Thanks, and kind regard. — Stephen

Solution: Hi Stephen. If using a different, verified Samsung charger won’t help in this case, the most likely cause is a bad charging port. A grey battery icon usually shows in some Samsung devices when the system detects low battery level. There’s no official explanation from Samsung though why this is so when most of the time, the usual green battery icon is a common sight even when battery is low.

The next logical troubleshooting step in this case, assuming that no software solution can fix the problem (which should tell you that it’s not a software problem by the way), is to replace the charging port. If the charging port is okay, then other motherboard components like power IC are the next in line to be checked. We suggest that you let a professional do the checks.

Problem 8: Cannot install an app in Galaxy Note 4, video calling not working

I have a Samsung Galaxy Note 4. It’s a refurbished phone off of ebay that has been working fine for me. I did notice that with some apps, it says my phone is not compatible. An example would be Valkyrie Crusade. I’ve had that on other galaxies with no problems but not with my current phone. I’ve worked with the C.S.R through the game and had no luck.

My other concern is that I’m supposed to have a video calling function and for some reason, my phone does not have it. When looking at the device guide that’s currently out, I’m supposed to have it. My mom who has a Galaxy S3 and has it on hers with no issues. I’ve checked for a system update and it says: “Your Samsung is up to date. No update is necessary at this time.” I’m stumped on what else to do with my phone. Factory Reset doesn’t do any good and removing my battery, restarting my phone have no change as well. — Julia

Solution: Hi Julia. If you’re getting a message that an app is not compatible with your device, that’s because the developer of the said app must have tested and validated that their app can only work on select devices. If you know of someone with the same phone as yours to have installed and used the app in question, contact the developer of said app for support. You can visit the download page of the app in Google Play Store and get the contact information of the developer.

For your video calling question, we recommend that you contact your carrier for it. Video calling is sometimes a value-added service, meaning a subscriber must pay additional amount to have it.

Problem 9: How to recover missing locked Galaxy Note 4 SMS

I have had a messy child custody case going on for years. For this reason I lock all important texts between me and my ex that may be needed later for court proceedings. I have a Samsung Galaxy Note 4 I have had for almost 3 years. All of the sudden a few months ago, locked texts I had back from 2015 and 2016 appear blank. The message is there with the date but the entire box is blank and when I click on it will only say view slideshow or save attachment (which is weird because these were texts, not pics or files) and then say nothing is there or a slideshow with nothing will play. If I hit message details, it will show the date, time and contact info for both people but says 0kb at the bottom where it shows message size. These were EXTREMELY important for court and I feel like an idiot for not saving them otherwise into a computer since mine has been busted for a long time and only had my phone and tablets. Am I just screwed or is there any kind of setting or something that got messed up? I am betting it probably has been overwritten with data or worse from little bits of stuff I have found online about recovering texts but nowhere can I find this specific situation mentioned or addressed. I know it is an old phone model and it is a long shot someone will read this but I wanted to at least try. Thank you. — Elisabeth

Solution: Hi Elisabeth. Unfortunately for you, there’s no setting or software tweak that you can do undo whatever happened to your locked messages. We are assuming of course that you’re using the native Samsung messaging app. If you happen to use a third party messaging app (something not from Samsung), try to contact the developer and see if you can get help.

Also, if you think those missing texts are very important for a legal battle, you may want to invest a few hundred dollars to have them recovered by specialized companies that do data recovery. We have no idea if there’s a special software out there that can recover locked SMS from a Samsung devices so we can’t say for sure if this option is viable.

 


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Galaxy Note 4 email app won’t send, other issues

Hello guys! Here’s another list of 4 #GalaxyNote4 issues we’ve received from some of our readers. We hope this material will help others with similar or the same issues.

note-4

Here’s the specific topics we discuss here today:

  1. Galaxy Note 4 in bootloop issue after it fell
  2. Galaxy Note 4 email app won’t send
  3. Galaxy Note 4 intermittent SMS and voice call problem | Galaxy Note 4 battery drain problem | Galaxy Note 4 overheating/charging issues | Cannot install app on Galaxy Note 4 due to lack of storage space
  4. Galaxy Note 4 lockscreen keypad not working | How to get back in to a Galaxy Note 4 if lockscreen can’t be opened

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 in bootloop issue after it fell

Hi Droid Guy. Hope you’re well!

After reading your article on your website on how to get the Samsung Galaxy Note out of boot loop, I was hoping you can help me with my own Galaxy Note 4 problem.

The problem is that my phone got in to a bootloop problem. Well I think this is what is called a bootloop:

When I turn on my phone, It shows the Samsung Galaxy Note screen. It turns black with blue LED light. Then I get the Samsung logo, after which it turns back to the Samsung Galaxy Note screen.. and this repeats itself until the battery is dead.

Two remarks that could influence what is happening, it first occurred last Monday:

 

  • It’s a refurbished model, refurbished by an trusted company. The problem never occurred before.
  • My phone has been smashed around last Saturday while it fell very hard with my bike. The smash my phone made was pretty hard! (screen broke as well).

 

The problem first occurred last Monday, after my battery gone totally empty. I (partially) recharged my phone an tried to turn it on, then it got in to loop.

So I entered the recovery mode from Android. A single reboot from there didn’t work. Also just a cache wipe didn’t have the desired effect. Both times It re-entered the loop.

Then I did a full factory reset, which worked! I could finally start up my phone again.

Of course I wanted to make sure if this solved the whole problem. So i rebooted my phone. It didn’t go into the loop. I turned my phone completely off, turned it on again. No loop!

Last test: I let my battery die completely, put on the charger and turn my phone on. There it was again: The bootloop.

This is all I can tell you. My questions:

  • Can it be that there is physical damage due to the crash I made Saturday, that could lead to the bootloop? (I only read about firmware problems causing loops)
  • If so, shall I tell the service guy to change the battery or couldn’t it be the battery?
  • Are there any other possible causes for the loop to happen? For example that the refurbishing hasn’t been proper or something? (I only have the phone for 2 weeks now)

I really hope you can help me guide to the right area for this problem, so that I can make sure that my phone will be repaired (or maybe even replaced) as quick as possible. Thanks in advance!!

Met hartelijke groet | With best regards. — Björn

Solution: Hi Björn. Most of the time, bootloop is a result of a failed firmware modification but we’ve heard of some bootloop cases following right after a device suffered a bad fall or water damage. Both water damage and shock from a fall can affect devices differently, depending on the malfunctioning components. If this bootloop symptom only started occurring after dropping your phone and you didn’t attempt to modify the firmware (by rooting or flashing), then the problem might be hardware in nature. That factory reset did not change anything is a clear sign of a hardware issue.

Call Samsung and let them examine the device. Even if the issue may be software in nature (which is highly unlikely), at least you should know that your issue will be resolved one way or another. Keep in mind that if they’ll find out that you’ve dropped the device prior to noticing the problem, the remaining warranty will automatically be declared void, which means you’ll still have to pay for whatever solution they’ll do.

Problem #2: Galaxy Note 4 email app won’t send

Hello! My email app stopped working. When I would try to send email from my phone it would error about servers not working. It didn’t matter what email address I was trying to send to.

I tried to clear all the data from my app which then made me re-setup my email address and preferences in the settings.  Now it won’t show any of my emails on my account, there is just a blank screen. There is a button to “Load more emails” but nothing ever loads.  A small circle rotates around on the bottom of the screen like it is trying to load, but nothing ever happens.

What can I do to sync my email account back to my phone? THANKS for helping! — Jessie

Solution: Hi Jessie. Firstly, you want to make sure that there’s no problem on your email provider’s side. You can do that by checking the email accounts in question in other devices like a computer or another smartphone. Make sure that all email functionalities are working, especially the syncing part so you’ll not be wasting time troubleshooting on your phone.

Once you’ve checked that the email is good, the next step is to wipe the phone’s cache partition. The cache partition is a part of your phone’s memory dedicated to keeping the system cache. Sometimes, app or Android updates can corrupt the system cache, which can in turn result to problems. Making sure that the phone has an updated cache can be done easily. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

After wiping the cache partition, wipe the email app data again before setting up the email account. If this won’t do anything positive, wipe everything via factory reset.

Problem #3: Galaxy Note 4 intermittent SMS and voice call problem | Galaxy Note 4 battery drain problem | Galaxy Note 4 overheating/charging issues | Cannot install app on Galaxy Note 4 due to lack of storage space

I live in NJ and work in NY. An expensive new Samsung Note comes out, but I could end up with the same issues. Is there such a thing as planned obsolescence with the phone people? I am still without a well-functioning phone, yet I did not buy it. I can’t get calls all the time! People text me, which is more reliable, but they don’t always go through. It’s hurting all my relationships! Do the carriers slow down that too to get you to buy new equipment? Some of my texts don’t come in for hours and I miss a job. I assume it’s the carrier and or the battery. I keep wondering if I should switch to a different kind of phone that is Motorola or LG definitely (not an iPhone) would be an option.

Of course I loved my Windows 1020 Lumina phone because of the camera. I don’t think anything else comes close to the 41 megapixels and shooting in the dark features the animation and such. I really love that phone but it was constantly freezing and shutting off and of course I dropped it before I got a case I only had It a few weeks. It was also not so overloaded with stuff on it yet. But everyone I work with has a Droid phone or Apple phone.

So here is my big problem. I’m probably a killer of computers, laptops, tablets and cell phones. I’m a woman who uses and abuses my electronics, I believe. I take care of them cosmetically for the most part but I don’t know how to back up my stuff, nor clean out my junk. I use my phone and  my computer to capture everything. Pictures I like on the web, every email since 1990, every text, I treat it like a diary. And then I wonder why my phone doesn’t hold a charge even if I buy a new battery or even if I use an app to close out all the apps and to clean the RAM, etc with an app. If I go to the store and all they want to do is sell me a new phone, not help me fix, nor maintain  my current one. I can actually sit on my couch and miss calls that don’t even register in my call log! I don’t know if I’m in some sort of vacuum that AT&T doesn’t reach (I checked their maps, no) but I know I’ve never had this problem with any other phone. My phone gets hot, doesn’t take a charge well, takes forever to charge, and I found by accident that after a while, wall chargers go bad & cords or the receptacle I don’t know which it is. So here I am buying new cords, new batteries for phone that rings once or twice then the  call goes to voicemail. I have spent hundreds of hours on the phone with ATT (again no answers).

 It’s very frustrating to have a phone for work that doesn’t work. And of course everyone says “oh you have an old phone, you need a newer phone.” I wonder if it’s planned obsolescence, so you have to get a new phone. I would prefer not if possible. Again I really don’t understand the concepts of computers and phones. people saying you have to delete data or you have to delete apps. I have an SD card with a lot of storage but yet my phone will say you can’t put any more apps on your phone until you delete some apps. I don’t understand this. Can you somehow delete them and then remember that you did have apps you deleted on your phone then you have to put them back on your phone if you don’t always use them? Sorry but I don’t have any kids to ask. I’m very confused and very frustrated. I can tell you this: I tried to be informed as much as I can by reading forums. Maybe you have information on one of your blogs on how to maintain phones.  Even if I wanted the Note 7 it sounds like inexpensive rehash not worthy of me going out on a limb to purchase it. Waterproof speakers that really sound tinny and not much else.

Any help or guidance would definitely be appreciated maybe. I need Android for dummies or something or maybe I need to switch brands or carriers. I do know that sometimes there’s a cell phone gremlin that comes in the middle of the of the night &  lives in my phone my phone and changes my settings at different times from Wi-Fi onto Wi-Fi off and other changes, TouchWiz, etc causing data overages sometimes too. And I have a virus scanner app! Any help or information or guidance would be greatly appreciated. Thank you for your time in advance. — Lisa

Solution: Hi Lisa. Since you mentioned “planned obsolescence” twice, we feel obligated to give you an answer about it at least. That answer is NO. There’s no such thing as planned obsolescence but due to phone manufacturers’ desire for more profits, they created an artificial need to churn out new products more often. For Samsung and Apple, this means releasing at least 1 flagship model year after year, falsely creating the sense in many phone users that their device becomes obsolete a year after buying it. If by obsolescence you mean your phone’s camera missing a few megapixels compared to the most recent upgrade, then you are no different from millions of other phone users thinking the same way. We don’t want to elaborate on this topic though as a more detailed discussion will rob other readers of precious article space that we can use to answer more concrete problems.

The thing to remember about your observation (that phone manufacturers and carriers appear to be forcing older smartphones to become out-of-date) is that “obsolescence” is subjective. If your goal in getting a cellphone is to boost your ego, improve your social standing, or the mere enjoyment of luxury by using a new gadget, then sporting a Galaxy Note 4 at this time may be out of fashion. Today, smartphones offer a lot of things including:

  • luxury (by getting the newest and most expensive models),
  • convenience,
  • more ways to connect with friends (via social media),
  • organize personal and business life (with the use of apps),
  • entertainment (games),
  • classic functionalities (like the old-school texting feature and, of course, making and receiving voice calls),
  • and even some level of education (by granting easier access to a trove of information called the Internet).

It’s up to you to sort out what you need primarily from your smartphone. If you want all of the things mentioned above, then for god’s sake invest in a new Galaxy Note 7 or the equivalent from other brands. But if you are the one who tends to enjoy life at its fullest (by not spending hours staring at your gadgets screen), a Galaxy Note 4 can already be considered very good. This model can do almost all the needs an average human being needs to survive in today’s digital world. Taken in this perspective, a Note 4 is never obsolete despite Samsung’s new release of the Note 7. Try to re-evaluate the use of your smartphone so you will know what you really need. If all you want to do with your phone is use it to contact friends and family via text and call, or get in touch with them via social networking apps, then your Galaxy Note 4 can offer almost the same level of comfort and efficiency as the new Galaxy Note 7. in this sense, your lowly Note 4 is not obsolete at all.

Now, we know you’re venting your frustrations with perhaps the last few phones you’ve used so far but that doesn’t mean there’s an one-for-all solution for them. We’ve highlighted (in bold) the specific issues you’ve raised here and we’ll provide brief solutions for them. We can’t dedicate this entire post solely as an Android guide for dummies so try to supplement what we give here with more research afterwards.

People text me, which is more reliable, but they don’t always go throughSome of my texts don’t come in for hours and I miss a job. These problems are best addressed by your wireless carrier. SMS and voice calls problems have a network aspect that third party technicians like us can’t check. That the issues happen intermittently suggests that the cause comes from the service side rather than a gadget side. To help your carrier isolate the problem effectively, you must give them as many relevant information as possible. For example, observing if the text problem only occurs when communicating with a particular friend at a particular time or place may help. Taking note of errors or other symptoms will also help. Telling them it’s hurting your relationships may not be that helpful at all though. In other words, the more problem-specific information you can give them, the faster and more effective the help you’ll get.

 

I wonder why my phone doesn’t hold a charge even if I buy a new battery or even if I use an app to close out all the apps and to clean the RAM, etc with an app. If using a new battery does not change the situation and battery drain problem continues unabated, you should consider some smarts. Assuming there’s no hardware problem involved (like a broken charging port or internal component), battery drain issue is a relatively issue to fix. There are many tips and tricks that you can do to effectively resolve battery drain problem. A lot of other websites offer them but you might want to try our brief guide here.

 

My phone gets hot, doesn’t take a charge well, takes forever to charge, and I found by accident that after a while, wall chargers go bad & cords or the receptacle I don’t know which it is. Battery drain issue together with difficulty charging and overheating may suggest a bad hardware. Don’t hesitate to call Samsung so they can do repair or replacement.

 

I have an SD card with a lot of storage but yet my phone will say you can’t put any more apps on your phone until you delete some apps. I don’t understand this. Can you somehow delete them and then remember that you did have apps you deleted on your phone then you have to put them back on your phone if you don’t always use them? Not all apps can use the SD card during the installation. Even if you have a terabyte of SD card space, you will still be unable to install an app designed to be kept in the phone’s primary storage (not the SD card). There are two types of storage devices in a Galaxy Note 4 — the primary storage device (internal) and the SD card (secondary or external). If you get a message during an app installation that it can’t be installed due to lack of space, that “space” necessary for the process refers to the internal storage device and not the SD card. Make sure you free up enough internal storage space before attempting another installation.

Problem #4: Galaxy Note 4 lockscreen keypad not working | How to get back in to a Galaxy Note 4 if lockscreen can’t be opened

Hi. I went on vacation to Italy and after a couple of days my phone got accidentally locked (I had been using lock screen with keypad without problems since I bought it 2 years back). It asked for a recovery password, but the strange thing is that keypad disappeared and there is nowhere I could type in. Only a darker box with blinking cursor, but when touching it, it looks like touch screen is not working. However emergency call button and related keypad is instead working, and I see with long press that I have options for paste and clipboard, but not able to use. I reset-ed password from Android/Devicemanager, but still cannot type it in….

There was an upgrade pushed a 2 months ago, and despite observing some new slowness, there was no instability. Another upgrade was still pending though, and I was not willing to take it, so I suspect something could be related to it.

Is there any way to restore keypad to unlock the screen?

Or is there any option to clear the password or unlock from android/devicemanager? I didn’t setup a Samsung account with findmymobile, which I understand would have given me other option to reset password.

Trying to explore all alternatives before going the hard way with factory reset and losing all data.

Thanks in advance for your help! — Davide

Solution: Hi Davide. The only solution left you here is factory reset. Doing so will wipe everything on your phone but there’s no other way to bypass the lockscreen or restore the keypad. Here are the steps on how to do a factory reset:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

 


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