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camera won’t focus

Galaxy S7 won’t install Android updates, other issues

Here’s another list of #GalaxyS7 issues. As usual, the topics are taken from messages we received from our readers over the last few weeks. We will continue to publish more of the same articles in the near future so keep watching.

s7

In the meantime, here are the specific topics that we cover in this material today:

  1. Galaxy S7 messaging app keeps freezing
  2. Galaxy S7 won’t turn on
  3. Galaxy S7 Edge won’t power back on
  4. Galaxy S7 won’t install Android updates
  5. Galaxy S7 won’t automatically connect to cellular service
  6. Galaxy S7 camera won’t focus

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 messaging app keeps freezing

Hello, I have a problem with my Samsung’s Messaging app. I cannot text this one contact anymore. I think because there are way too many texts in the conversation. I tried deleting texts one by one and the app just stopped working. Then I tried deleting the whole thread/conversation at once, but the app still stopped. I would like to know what I should do to get rid of this thread because I would like to use the phone’s Messaging app and not download 3rd party messaging apps. My phone is the Samsung Galaxy S7. I should not have transferred my messages onto my new phone… hopefully something can be fixed. Thank you so much. — Kat

Solution: Hi Kat. Samsung’s messaging app (assuming this is the one you’re using right now) can only keep a certain number of conversation threads. It will eventually show performance problems or may simply freeze and crash if its nearing its maximum storage capacity. To resolve whatever problem you have at this time, the first thing that you want to do is delete the messaging app’s cache.  If the issue is isolated to the cache of this particular app, this procedure should fix it. Here’s how it’s done:

  • Open the Settings menu.
  • Tap Apps (some versions may show Applications or Application Manager).
  • Look for mentioned app above and tap it.
  • Tap Storage.
  • Tap Clear Cache.

If wiping the messaging app’s cache won’t change anything, you have no other choice but to clear the app’s data as well. Doing so will virtually re-install the app, which means that you will lose all your conversation threads, but it may be the most effective solution to your problem right now.

Problem #2: Galaxy S7 won’t turn on

Hi. I recently got a Samsung Galaxy S7 and have only had it for a couple months without an issue. This morning I woke up to find my phone dead. I plug it in and nothing happens. It will not display anything or charge whatsoever. However it did briefly show an update screen with the “Downloading do not then target off” message when I plugged it in my vehicle charger. Unfortunately I had bad service so it probably didn’t get very far, and I was forced to turn my vehicle off to attend work so this screen immediately turned off as well. I haven’t been able to bring this screen back since. The phone doesn’t respond to anything now including attempted hard resets and any sort of charging. Its acting like it doesn’t even have a battery in it at all. I understand I may have to have it sent away for repair but I decided to ask for help before that so I don’t have to lose my phone for any further amount of time. Any help or suggestions would be appreciated. Thank you. — Chris

Solution: Hi Chris. This issue has already been addressed countless times in this blog (and our answer is always the same) so it is interesting that you continue to ask for assistance anyways. If the phone won’t respond to any hardware button combinations to boot in different modes, then there’s nothing that you can do at all. Find a way to have it repaired or replaced to have a good working device as soon as possible.

For those experiencing the same symptoms on their phone, please check this article for solution: How to fix Samsung Galaxy S6 that won’t turn on [Troubleshooting Guide]. Keep in mind that the last point in this material says: SEND THE PHONE IN FOR REPAIR. That means that if the previous solutions won’t work, repair (or replacement) should be the last resort. It also means that there’s nothing that we can do for you.

Problem #3: Galaxy S7 Edge won’t power back on

Hi I have a Samsung Galaxy S7 Edge. I bought it from a little store that sells phones for 540 dollars. The phone worked fine until two days ago. I unlocked the phone and it said that “unfortunately amazon has stopped” and I clicked ok. But 5 seconds later I got it again and again until I just restarted the phone. And now it doesn’t want to boot up at all, even after performing the wipe cache. It doesn’t want to boot up at all. is there anything else I can do? now this phone is from Sprint but it got switched over to Metro PCS. I think it was rooted that’s why I don’t want to perform a master reset because I might mess up the phone’s root and it might not work again with Metro PCS. Please help. — Kevin

Solution: Hi Kevin. You should know that solutions to possible software troubles include doing a master reset or factory reset. If you don’t want to do that, then go back to the store where you purchased that phone from and ask for a replacement.

Problem #4: Galaxy S7 won’t install Android updates

Hi there! Happy Sunday! I’ve been continuously having problems both updating and installing my prompted system software updates since I got my phone. I either have a hard time downloading or installing the new updates. Today, I had a hard time installing it. It just failed while in the process of rebooting for installation, which it usually does. I’ve learned that I need to clear space, the cache system and make sure I have enough battery to download and continue with the install, but I get to the install and it crashes. Then, I go to re-install and it says that it successfully installed and to check again for software updates in 22 hours; however, that contradicts the failed update notification…?!?

I had 3.33GB of space, but I haven’t tried uninstalling more apps to create more space. Is this something other users have run into? If so, what’s a sound solution? Should I try uninstalling more apps? I can try to wait another day or so for more info, but wanted to see what your thoughts on this was. Thank you so much and I think you have a great website set up here…very helpful and easy to follow! 🙂 — Katy

Solution: Hi Katy. The indicated remaining storage space of 3.3GB (assuming you’re talking about primary memory and not the SD card) should be more than enough for whatever update your phone needs. We’ve come across this issue with previous Galaxy phones so this is not something new. We don’t have enough data though to see a pattern to pinpoint the cause. We suggest that you try a factory reset and attempt another update before re-installing your apps. This will help you determine if a third party app is preventing the system from updating itself, or if the update itself may be broken. For reference, these are the steps on how to do a factory reset:

Step 1: Turn off your Samsung Galaxy S7 Edge.

Step 2: Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

Step 3: When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.

Step 4: When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

Step 5: Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’

Step 6: Once highlighted, you may press the Power key to select it.

Step 7: Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.

Step 8: Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.

Step 9: The phone will now reboot longer than usual.

If the update will continue to fail after a factory reset, contact the source of the update file for more assistance. If you receive updates via OTA, contact your carrier’s technical support team. If you do a manual update yourself, ask assistance from the developer of the ROM you’re using.

Problem #5: Galaxy S7 won’t automatically connect to cellular service

I have a Samsung S7 on Verizon. There is no service at my house so we have Verizon’s Network Extender. My phone initially had no problem connecting to the Network Extender and when I left the house and get where there is cell service, my phone would automatically connect. Now for the past several months when I arrive home the majority of time I have to restart my phone. when it comes back up it is connected to the Network Extender.

Also most of the time when I get in cell service range it also won’t connect and just states searching for service. Again if I restart my phone – when it comes back on it is connected without any problem. Sorry do not know what Android Version – On my phone it has Android Version 6.0.1, but does not state Marshmallow. Appreciate any suggestions. — Yvonne

Solution: Hi Yvonne. This phenomenon has been observed in other phones (both Android and iOS) so it may not necessarily be an issue with your device. This may be a network-related problem, or an operating system glitch. There’s no known official solution to this issue so the best thing that you can try is to do trial-and-error troubleshooting. The first thing that you want to do is wipe the system cache. Here’s how:

  • Turn off your Samsung Galaxy S7 Edge.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Should wiping the cache partition won’t change anything, don’t hesitate to do a factory reset. Refer to the steps above.

Problem #6: Galaxy S7 camera won’t focus

I was wondering if you could help me or steer me in the right direction with my Galaxy S7. I’ve been having problems with the camera not focusing. I used to fix it by tapping the back of my phone on my hand, however that doesn’t do anything anymore. The first solution I have found is to take the black lens piece off of the camera and clean the lens. However, I think it is the fact that I am touching it and possibly loosening something up rather than just cleaning it. This makes the camera work great, but anywhere from 10 min to an hour later, it no longer works. If I repeat the same steps it once again works. I have also tried replacing the black cover and silver piece underneath it and it did nothing. I don’t know if there’s anyway you would know what’s wrong, but I do greatly appreciate your time. — R.n.a2012

Solution: Hi R.n.a2012. This is a hardware problem and can only be fixed by doing either a component replacement or general hardware repair. Contact Samsung for repair, or better still, replacement.

Our blog does not provide support for hardware troubleshooting, diagnostics, and repair. If that’s what you expect from us, we’re sorry to disappoint you.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix lag and slow performance issues on a Galaxy S5, other unrelated problems

s5

Hello everyone! Here are other #GalaxyS5 problems submitted by some users during the last few days. Don’t forget to also visit this page for more S5 troubleshooting tips and solutions.

  1. Galaxy S5 screen has yellow-green tint and unresponsive
  2. Galaxy S5 keeps saying it is on roaming mode
  3. How to fix lag and slow performance issues on a Galaxy S5
  4. Galaxy S5 won’t connect to home Wi-Fi
  5. Galaxy S5 won’t power on after charging
  6. Galaxy S5 camera won’t focus properly

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 screen has yellow-green tint and unresponsive

I woke up the other day and my phone was working fine.

I plugged it in to charge (factory charger), then quickly grabbed my phone to head out the door. Only to realize it didn’t charge? As the phone was still black.

Later on I could hear my notifications, yet the screen was still black.

Removed the battery, and I had screen visibility again. HOWEVER my screen had a slight yellow-green tint to it and it was dimmer than usual, AND my screen is COMPLETELY unresponsive.

The screen dimmed and yellowed even more, to the point it is barely visible.

The power button does not turn off the phone, only removal of the battery.

I tried a soft reset as described on the site (removal of battery, hold the power button down for one minute, then replacing battery), and the brightness returned a little, yet the screen was still unresponsive and had an odd tint to it.

I tried to start the Android System Recovery mode to wipe Cache Partition and Reboot yet the screen was almost black and very hard to see, however after removing the battery and replacing several times I finally got some brightness again, followed the steps to wipe cache and reboot and still have response when I touch the screen.

And was greeted by the same text, Whatsapp and Gmail notifications as Ive seen for the past 2 days. Along with an “Unable to Download” error message (although I wonder if that is because I removed both SIM card and SD card for the above?)

I can use my S Voice and soft keys, volume buttons and that is it.

Im completely at a loss!

Help! — Aleashia

Solution: Hi Aleashia. Was your phone dropped or got wet before the screen problem occurred? If any of these two happened, there’s high likelihood that the screen assembly got damaged. There is no software issue that we’re aware of that can cause the problem you described here that’s why the troubleshooting that you’ve tried did not change anything. Sometimes, exposure to direct sunlight for an extended period of time or any heat source can also cause damage to hardware components. To resolve the problem, you need to call Samsung for repair or have the device diagnosed and repaired by a qualified technician.

If your S5 is still covered by a manufacturer warranty, we highly recommend that you call Samsung first. Otherwise, any third party technician can take a look at it and possibly repair whatever the trouble is.

Problem #2: Galaxy S5 keeps saying it is on roaming mode

My mobile data suddenly stopped working. My S5 was working all the time then I bought a new phone, S5 Neo, and tested the SIM to S5 Neo. Mobile data was working on the new phone. I set up the new phone and chose Australia settings although I’m in UK because I will be sending the phone to Australia.

When I put back the SIMto my old S5, my mobile data won’t work anymore and it’s giving me error “Data Roaming. You have lost connectivity…”

It seems my phone S5 is now thinking that I’m on roaming and not in UK when I’m in fact in UK.  I only get this error when I’m outside UK where my network is based and it requires me to tick the roaming field.

I checked everything, APN etc, and they are all correct. I called customer service and their advice is to reset the phone to factory default. I don’t want to do that so if you can assist that will be greatly appreciated.

You can reply on my facebook page. I already liked your page also:)

Thanks. — Bing

Solution: Hi Bing. If you inserted your SIM card (in the new phone) while setting it up, the situation may have sent a request to your wireless carrier that you are not in the UK because the phone’s system is saying Australia. The first thing that you need to do is to ensure that such request is cancelled. Call your carrier again and check if their system shows that your account is not on roaming status. Doing so will prevent potential overcharges as well as fix the problem easily. This will also prevent you from doing a factory reset.

Problem #3: How to fix lag and slow performance issues on a Galaxy S5

No new apps, and I run a pretty clean phone- no games, minimal media, never multiple things running at once. Recently, my phone has been running super slowly — the keyboard is lagging when I type anything (especially in text messages), there are delays between screens, and everything is just sluggish.

I’ve wiped the cache partition, deleted non-essential apps, and cleared out photos and downloads. I don’t keep music or videos on my phone, everything is in the cloud. I was using Swiftkey, but got rid of it- I thought that might be the problem, but the native keyboard is just as slow. I’m not sure what else I can do, save a hard reset, which I’m reluctant to do because of some voicemails I don’t want to lose. I’m open to any advice you can give.  Thank you so much. — Jenn

Solution: Hi Jenn. Slow/unstable performance can be an indication of a software or hardware problem. To know which of these two is the problem, you must first try doing software troubleshooting. If the issue remains after doing all you can do in terms of software troubleshooting, you can assume that a hardware malfunction is to blame.

It’s good to know that you’ve tried wiping the cache partition but another troubleshooting step that you can try is to restart the phone in safe mode. If a third party app is creating a conflict with other apps or the operating system, booting your S5 in safe mode is a good option.

Also known as diagnostic mode, safe mode prevents third party apps and services from running. If the issue fails to occur while safe mode is enabled, that’s a clue that one of your apps is the culprit. If you haven’t tried doing it in the past, simply follow these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

If you continue to suffer lag while texting even when Safe mode is on, the next logical troubleshooting step is doing a master reset. Here’s how:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Once you’ve fully reset the phone, try to replicate the problem again. Make sure you don’t install any app before testing how texting works. If the phone continues to show lag and/or slow performance issues, you can assume that a hardware error is causing them. A repair may or may not fix the issue depending on what component is not working properly.

Problem #4: Galaxy S5 won’t connect to home Wi-Fi

Hello. I have been having wi-fi connection issues with my S4 since the beginning of time, but not until recently after upgrading my internet modem has it been unbearable. 

So my modem has a secured wi-fi (otherwise my HOME) and an open xfinity hotspot. The connection strength is equal on both, but for some reason my phone prefers the open xfinity to the Home wifi. Problem is that the open xfinity doesn’t seem to work correctly on my phone — web pages wont load and connection timeouts. I’ve tried to “forget” this open wi-fi but it keeps connecting. How can I set my phone to be locked on my HOME wi-fi? Thanks for the help. — Kirby

Solution: Hi Kirby. First of all, make sure that you delete the phone’s system cache. Temporary information and logs needed by the system to load apps are stored in the cache partition. Making sure that the cache partition is up-to-date may fix the issue easily. Here’ how:

  • Turn the phone off.
  • Press and hold the following buttons together: Power, Volume Up and Home.
  • Release the buttons once the Android system recovery menu appears.
  • Use the Volume buttons to navigate to Wipe Cache Partition option.
  • Press the Power button to confirm selection.
  • Select Reboot System Now option after deleting the cache. Wait for the phone to reboot.

After wiping the cache, try to observe how your phone behaves when trying to connect to Wi-Fi again. If the same thing happens, consider doing a factory reset.

Problem #5: Galaxy S5 won’t power on after charging

Hi. My phone died from drained power. So I put my phone on charge until it was 100% and when I turned my phone back on, a funny screen popped up saying something like “Android software update 11/12” and then my screen just went black.

I literally tried everything from reading other people’s Issues and your solutions, even a factory reset that did not even want to work. So I have a screen of death and a phone of death.

The phone did not get any water damage or fell or any of that sort, it just stopped working.

Please help as soon as possible. I need my phone for work related issues and I can not afford to be offline. And since it is Sunday there won’t be an open place who can help me.

Kind regards. — Anél

Solution: Hi Anél. As much as we would like to help you, our support for this type of problem is very limited, especially that your phone won’t even power on. The most that you can do is to try booting it in other modes (like safe mode, recovery mode, download mode) so you’ll know if it’s still responsive. Otherwise, you have to have the battery or hardware checked.

Problem #6: Galaxy S5 camera won’t focus properly

My camera alternates between not being able to focus on things that are far away and not being able to focus on things that are close. Its one or the other. Only sometimes, for a short period will it focus on things from both distances. I have already tried clearing the camera data and cachr and that didn’t work. And I’ve put it in safe mode to see if it was from an app, but the problem still persisted. The only thing I haven’t done is reset the whole phone, which I haven’t done because I was hoping there is another option or way to fix it, as resetting it annoying. This problem had been on and off ever since I had this phone, for two months, and it’s very inconvenient. — Lizzy

Solution: Hi Lizzy. The Galaxy S5’s camera focusing mechanism is implemented by a combination of both hardware and software processes. Because there’s no pinpoint way to know exactly what may be wrong, the general rule of thumb is to do software troubleshooting first. If the issue won’t be fixed by basic software troubleshooting, then you can assume that the camera’s hardware is problematic. Be sure to wipe the cache partition, boot the phone in safe mode, and do a factory reset.

If you think the problem is hardware-related, contact Samsung or your carrier for a replacement.

Samsung did admit before that a very limited number of early S5s had camera problems although they had already addressed the issue. It’s still worth calling them though to see if there’s something that they can do about your unit in particular.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do if you forgot your Galaxy S5 fingerprint backup passcode, other issues

S5 fingerprint scanner

Being locked out of your own phone is one of the most frustrating things that a #GalaxyS5 user can experience. If you’re reading this, that’s probably because you’re looking for a way to unlock your phone again. The first topic in this post is dedicated to addressing this problem. We hope that this will be of help ot you.

  1. What to do if you forgot your Galaxy S5 fingerprint backup passcode
  2. Galaxy S6 not sending text messages properly
  3. Galaxy S5 having difficulty sending and receiving SMS and MMS
  4. Galaxy S5 camera won’t focus even after doing software troubleshooting
  5. Galaxy S5 camera takes blurred pictures
  6. Galaxy S5 screen rotation stopped working after Android 6.0.1 update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: What to do if you forgot your Galaxy S5 fingerprint backup passcode

Hello I am writing to you on behalf of my brother who is currently in Japan and will be overseas for a further 7 weeks.  Please find his email below with the phone issues:

Hello. I am currently in Japan. Last night when I took my Samsung Galaxy S5 mini (recently upgraded to Android 5.1) out of my pocket, and I pushed the power button to open the lock screen, I noticed the fingerprint sensor, which is the normal way I unlock my phone, had disappeared.

The only options I am given are “Enter Password” or “Emergency Call”. When I enter the password, I am given the message “Incorrect backup password” – even though I know it is correct, and have repeatedly reset it remotely via my tablet using Android Device Manager.

When I get the password “incorrect” five times, I am given the message “Unable to verify your fingerprint 5 times. Try again in 30 seconds”. Then after 15 attempts, it says “Unable to unlock screen – Unable to verify your fingerprint 15 times. If you are unsuccessful 5 more times, you can unlock the device with your backup unlock method. Try again in 30 seconds”. This process then continues for infinity, and I am never given an alternative method, such as “Unlock via Google” which is usually visible on my lock screen.

I was wondering if you could help me. Is this a known issue with the Samsung Galaxy S5 mini? Would the fact that I upgraded from Android 4.5 to Android 5.1 a week ago have anything to do with it? Is there any way you could find out from Samsung?

Removing the battery for a long time and re-inserting does not help. Removing the 2degrees SIM card and re-inserting does not help.

Trying in Airplane Mode and not does not help.

Thanks and I hope you can help! My phone is my camera I am using on this holiday so it would be great to get it back.

Please note that my brother is from New Zealand. And we think that the software update that the phone did (which it did automatically) has updated as a Japan version not New Zealand. My brother has not tried a factory reset yet. —  Amelia

Solution: Hi Amelia. If your brother was still able to use the phone days after updating to Android 5.1, then the new OS version has nothing to do with current issue. Samsung’s fingerprint sensor does not work 100% all the time. Sometimes, even a tiny speck on the screen or on the finger can lead to misreading. After several attempts of unsuccessful logins, usually five, the device will then ask you to enter the backup password.

There are two things that your brother can try to regain access to his phone. The first one is by forcing the phone to ask for the registered Google account. This can be done by entering the wrong password 20 times. Once the popup  shows asking for the Google account, make sure that he enters the correct credentials. Keep in mind that a Google account does not have to be a Gmail account. It can be a third party email with a separate password. Your brother should know this. If he enters the correct credentials, the device will be unlocked and will ask him to enter another passcode.

If he is unlucky and also forgets his Google account credentials, his only way out is by performing a factory reset. There’s no other way than this. As the name suggests, the device will be restored to its factory state, which means everything will be deleted from his device’s internal storage. For reference, here are the steps how to do it:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #2: Galaxy S6 not sending text messages properly

SMS messages sent from the stock messaging app will not send properly. It will say “Failed to send. Failed to send message to John Doe. Try again?” after a while. Occasionally these “failed” messages get received by the other person, but not frequently. Additionally, I cannot receive most text messages, although occasionally ones will get through, and not always timely. This is a new problem that I haven’t experienced before. In fact for the first half of the day the messages sent fine. However, in the second half of the day they stopped working.

I have tried using the Google Hangouts app and the same issue occurs. I can receive and send calls without issue, so I don’t think it’s a network issue. I have tried turning on/off airplane mode, restarting the phone, and removing the battery/SIM/SD cards. Nothing has solved the issue. I have no issue sending messages via Wi-Fi. It is only text messages that refuse to send properly. Other than attempting a factory reset, are there any tips/ideas as to the potential problem? — Zach

Solution: Hi Zach. The solutions you’ve tried so far may have not worked because the reason may not be phone-related. A problem like this should be referred to your wireless carrier rather than to third parties like us. Having a working voice service does not necessarily mean everything’s working fine on the network side.

Calls and SMS are handled by separate servers on your network. Any problem with your network’s SMS Message Center does not necessarily mean that voice service will also be degraded. Message Centers are computers and they can be subject to maintenance or outages. Make sure that you talk to your carrier about the problem so they can give you direct assistance.

Problem #3: Galaxy S5 having difficulty sending and receiving SMS and MMS

have had my phone for over a year now.. and the past month I have had issues with some, not all, but some of my messages (both SMS & MMS) delaying sending.. or even not sending at all. It started a few months ago trying to send MMS. The picture would sit in the message just spinning, not actually sending, I tried to even send a push message, (just a text) right after to see if it was just hung up. Sometimes that would work, sometimes it wouldn’t. Now it’s happening constantly. I was thinking it was because the new upgrade wasn’t downloading on my phone. Therefore I finally took it into Best Buy and they manual upgraded to the 5.1. It continued to happen. I mentioned it to Best Buy while I was there and they said that it had to do with Network and to speak with ATT about it. I spoke with ATT and they replaced my SIM card, thinking that would fix the problem. It has not.

Any help would be greatly appreciated. — Alisha

Solution: Hi Alisha. Since you’ve already talked to your carrier about the issue, the cause of the problem must be in your phone. The troubleshooting steps that you can try includes wiping the cache partition, deleting the messaging app’s cache and data, and factory reset. Make sure that you them in this order.

A system cache is a set of files created by the device in order to load apps faster and smoother after they were installed. Deleting the cache will force the system to create new ones that work. Here’s how you wipe the cache partition in your phone:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If your texting woes continue after wiping the cache, your next potential solution is deleting the messaging app’s cache and data. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for Messaging app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

If both these procedures won’t work, don’t hesitate to do a factory reset (steps covered above).

Problem #4: Galaxy S5 camera won’t focus even after doing software troubleshooting

My phone camera stopped focusing properly a couple weeks ago, and it won’t focus on anything further than a foot away. I’ve checked online, and nearly all of them say to clear camera cache and data, which I’ve done, but it still isn’t working.

I’ve also tried putting my phone in safe mode in case there is a 3rd party application affecting my camera, but even in safe mode it won’t focus. There is no film on my camera lens, and I’ve tried cleaning it as well.

Now I feel like it’s more a problem with the camera than the software, so would the only option now be to get it looked at and maybe the camera replaced?

I’ve had it for about 2 years now so the warranty is no longer valid so I would at least like to wear out every possible option before I consider getting it looked at. — Jessica

Solution: Hi Jessica. There’s only so much that you can do when it comes to software troubleshooting. The most that you can do in this case is do a factory reset to see the difference. If that won’t change anything though, it’s safe to say that the camera’s hardware maybe to  blame.

Problem #5: Galaxy S5 camera takes blurred pictures

The rear camera of my Samsung Galaxy S5 had recently started taking blurry pictures but the front/selfie one is okay.  I’ve tried clearing the camera cache, I’ve also tried resetting the phone to factory settings, I’ve cleaned the camera lens with cotton wool and methylated spirit but none of that worked. The only time when it takes perfectly clear pictures using the rear camera is when I tap on either the top left or top right corner of my phone a couple of times. But once i close the camera app and restart it the blurriness resurfaces. Could this be a hardware related problem that’s affecting my rear camera?  Please help. — Godwin

Solution: Hi Godwin. As we have said to Jessica above, software troubleshooting is not the answer to everything. Having done all possible solutions an average user can do, we also think that it’s hardware issue. The camera assembly is a delicate component with a few moving parts so it can suffer from daily wear and tear. It’s impossible to tell exactly what may be wrong with the hardware without physically taking out the chip itself. The only thing that you can do at this time is to either have the phone repaired or simply replaced.

Problem #6: Galaxy S5 screen rotation stopped working after Android 6.0.1 update

A week and a half after installing Android 6.0.1 pushed OTA by Sprint, my screen rotation stopped working. The phone was not dropped or physically damaged. I took a landscape video, put the phone in my pocket, drove home, and went to watch it; when I turned the phone for the landscape orientation, the screen failed to rotate. I accessed the sensors menu (*#0*#) and the gyro test failed.

In addition, the values for the accelerometer do not seem to change. I wiped the partition cache, booted into safe mode, and factory reset the device. No changes.

I have an app to force the orientation when I want it, and since it won’t rotate the camera, I can just rotate photos and videos after I’ve taken them, but it is a nuisance. Any help would be appreciated. Thank you! — Steve

Solution: Hi Steve. It’s the first time that we’ve heard of Android Marshmallow messing up with an S6’s screen rotation as well as some of the sensors. If factory reset did not fix the problem, you can consider manually flashing a stock Android Lollipop ROM. This will put your phone at risk but it’s really the only way to go unless you can have the unit replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 Edge Plus mobile data is not working, other issues

Are you in search for answers to your #GalaxyS6 issue? We’ve put together another list of S6 issues in this post for you so read on.

s6

Below are the specific topics we cover here today:

  1. Galaxy S6 keeps restarting on its own
  2. Rare Galaxy S6 lockscreen/display error
  3. Galaxy S6 won’t turn back on
  4. Galaxy S6 Edge Plus mobile data is not working
  5. Galaxy S6 camera won’t focus and takes ugly photos

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1:  Galaxy S6 keeps restarting on its own

Well i bought an S6 SM-G920F written on back cover and the same was on about device option of my mobile. After 4 months of use, one day when i was using it, it suddenly just hanged and no matter what i did it just did not restart after an hour. It just restarted and then started my problems.

First of all its soft keys stopped working. i thought it was a bug that’s causing it or a rogue app. i did a bit of Google about the apps but nothing. Then i soft reset it — nothing. Then i hard reset it but still nothing.

After 3 to 4 hours of Googling i found that one should change the firmware if a problem like this happen. believe me bro i have done everything that is present on internet before flashing it via Odin. When flashing, i downloaded Sm-G920F firmware  as it was mention on its backcover and its about device option via Odin.

By the way which i failed again and again i changed many updates from Sammobile and other websites for SM-G920F. After a week off failing to flash my device with every possible blog and options by Google i still failed, I realized early when i started flashing that in download mode the Product Name was written SM-G920P.

But as it was written in the backcover and about device that it was a SM-G920F, i relied on that but when i failed again and again i decided to download a SM-G920P version, which was a success flashing via Odin. so i thought after a week i did it at last my mobile was alive. After the flash my mobile’s softkeys still are not working.

Before that the device started to go in a bootloop which not only drained the battery but me as well after all that googling on internet day in day out. After draining it completely, which i read in a blog, i recharged it again and then when i started, it worked. it got out of the crazy bootloop. Now what i did is that i re-flashed it again with same firmware from another firmware. the device just keep going on the screen when going on the updating App screen. Now I’m completely blanked that what should i do to resolve it because i need my phone back and running, not a device which is restarting and going in bootloop…Need your help. I would be much appreciated for your reply brother…thanks. — Abdul

Solution: Hi Abdul. As we’ve been repeating in almost all materials we posted about this issue, if you’ve exhausted all software troubleshooting and solutions at your disposal, you can assume that the issue may be hardware-related, and thus beyond your ability to fix. There’s only so much that an end-user can do. The same is true even for Samsung or third party technicians. Not all issues are fixable at a user’s level so it’s time that you consider having the phone repaired or replaced. This may be a hard pill to swallow after doing all those things but this is the only resolution left for you.

Problem #2: Rare Galaxy S6 lockscreen/display error

Dear Sir/Madam. I have searched the forum and the internet but couldn’t find an explanation for the display error on my lock screen. I have had this problem for 3 days now. When I press the centre key on my phone to check the lock screen I see a twitch on the clock as if an application notification is going to show up even when there is no notification.

Similarly when there is a notification from any one of the applications, the notification moves down as if there is another notification and then it moves back up again. The problem is not causing me any problem with my phone but it is very annoying. I uninstalled the two applications I downloaded recently to see if they were causing the problem but the problem still exists.

I switched on my phone on the safe mode and I didn’t see this problem. Is this because of the applications I have been using since I got my phone? Or could it be a problem with the display settings of the phone itself?

Since the problem is on the lock screen, I cannot take a screenshot to attach to this message.

I look forward to hearing from you soon. — Eliz

Solution: Hi Eliz. If the issue does not occur when safe mode is enabled, that means that one of the third party apps or associated service is the cause. Because this bug may only be isolated to your device (we are not aware of similar reports from other Galaxy S6 users), the only thing that you can do is to uninstall apps until you have eliminated the problem. Keep in mind that there is no surgical way to fix bugs like this so you must invest time and effort in uninstalling and observing the phone until you removed the cause from the device.

Problem #3: Galaxy S6 won’t turn back on

S6 Edge crashed while browsing the other night (100% battery & was charging at the time), screen froze and wouldn’t do anything so i rebooted it using the power button and the volume down key. It went off, all good but it hasn’t come in since. I have read through all the forums online and the advice you guys have on website about holding different keys at the same time, still nothing absolutely dead. Although, I have tried plugging it into my computer, and when I hold down the power key my computer makes a noise to say it’s picked up USB device, so I click onto the connected devices menu on laptop and it has ‘exynos 7402’ as connected. but it says driver unavailable, and when I let go of power button the computer makes a noise to say something has been disconnected and the Exynos 7402 disappears.

I have no idea what’s going on but the phone must have some life in it if I’m managing to pick up something on laptop while power key is held continuously on the phone. But the phone shows no life at all, no lights, sounds, or vibrates… Dead!!

Please help…! Thanks. — Danny

Solution: Hi Danny. There had been some rare cases in the past that a bad power button results to an issue similar to yours. If you are unable to boot the phone to other modes by pressing different hardware button combinations, it’s a good idea that you have the phone checked by Samsung or a third party repair shop.

Problem #4: Galaxy S6 Edge Plus mobile data is not working

Hi. First, I would like to thank you for having this available. I truly hope you can help me fix this issue! My issue is Only Data related. when using Wi-Fi I have no issues! But when not on Wi-Fi my 4G data is useless. 80% of the time the arrows beside the 4G icon show only outgoing data.  

The Phone Info is:

T-Mobile Samsung Galaxy S6 Edge plus

 Model: SM-G928T

Android Version: 6.0.1

Baseband version: G928TUVU3DPG1

Kernel: 3.10.61-8479853

Build Number : MMB29K.G928TUVU3DPG1

The Following APN Settings Are Used Not by Choice but because it is the default APN and it is grayed out so you cannot delete it.

Name: T-Mobile US LTE , APN: fast.t-mobile.com, MMSC; https://mms.msg.eng.t-mobile.com/mms/wapenc, MCC:310, MNC:260 , APN Type :default,mms,supl , Apn protocol IPv6 Apn Roam IPv4.

I have data turned on under data usage, Data Roaming On, Network Mode: LTE/3G/2G (auto connect)

 Just a note I have added both APN settings available the epc.tmobile.com and the fast.t-mobile.com, with all the required settings and that does not help.  I have tried a lot as you can see to fix myself before asking for help but i am officially stumped! the last thing i was thinking of trying is maybe flashing new radio? Any and all advice would be greatly appreciated! — Donald

Solution: Hi Donald. We want to make it clear, as our first point, that an issue like this can be only be effectively resolved by your network operator. That’s due to the fact that you are using and paying for their service so you are entitled to direct assistance from them. Mobile data issue like yours has a network and account aspects that only your carrier can see and fix. That puts them in the best position to offer opinion on this matter. For all we know, the reason for the problem may be related to your account’s billing status, or to current network problems affecting your area. Things like correct APN settings, network configuration information, account billing information can only be supplied by your carrier. Make sure that you contact them as soon as possible.

The things that you can do at your level is rather limited for this issue. The potential solutions that you can try include:

  • wiping the cache partition,
  • booting in safe mode, and
  • factory reset

Wiping the cache partition is a necessary first step in troubleshooting this problem as the operating system uses a system cache to load apps efficiently. Sometimes, the said cache, which is stored in the cache partition, gets corrupted. Refreshing it may work wonders in this case. Here’s how to do it:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If refreshing the system cache won’t do anything, you can also try to boot your S6 to safe mode. This will allow you to check if the problem is related to a bad third party application. If the mobile data issue won’t occur while the phone is in safe mode, that’s a confirmation of our hunch. Make sure that you observe the phone for 24 hours in safe mode in order to give you ample time. Here are the steps to boot your S6 to safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the issue remains even while the phone is in safe mode, don’t hesitate to wipe the phone clean via factory reset. Remember, factory reset will delete everything so make sure that you create a back up of your personal data before you do it. Kindly refer to the steps below on how to do it.

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

 

Problem #5: Galaxy S6 camera won’t focus and takes ugly photos

Camera worked great then developed intermittent issues for no Given reason. Over time  the issues are happening more often and taking longer to resolve and focus. Upon opening the camera app the picture on the screen has a jello like appearance/the image looks like its underwater. this lasts 10 seconds before it attempts to focus. Anytime the camera tries to focus it makes a vibrating motor sound (the noise is perfectly in sync with the phone trying to focus). When this happens you have to close the camera app to force it to stop. when you reopen the camera app the problem is resolved. (80% of the time you have to open and close the camera app multiple times before it stops and finally focuses correctly).

Once the phone has finally focused and you take a picture, the photo is poor quality and the colors aren’t as bright and vivid as used to be. My wife has the S6, she took a picture with her phone on pro mode and one on auto mode. She then took 2 pictures with my camera of the exact same scenery, one on pro mode the other on auto mode. My auto mode picture was the worst, poor colors and slightly grainy. Side by side her auto mode picture looked exactly like my pro mode photo. Colors were brighter, good but the image was not sharp and defined. Her pro mode photo has gorgeous detail, vivid colors that just “pop”.

When I first got my phone my pictures on pro mode were substantially better than hers. I have reset the camera to factory settings with no change. I also tried a factory reset on my phone but that did not help.  Any advise or suggestions would be greatly appreciated! Please feel free to email me with any questions. My phone has never been exposed to water, harsh conditions,  and never been dropped. Please help. Thank you. — Shane

Solution: Hi Shane. The only effective solution that we know in fixing camera-related issues is factory reset. The said solution works if the problem is due to bad software, obviously. That factory reset did not change anything in your case is a clear sign that your phone’s camera may be malfunctioning. Unfortunately, the only way to fix it is to have it replaced. Contact Samsung or your carrier so they can arrange a repair or a replacement for you.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Battery drain issue on Galaxy S5 after Marshmallow update, other issues

S5 battery drain

We’ve been supporting the #GalaxyS5 for over a year now but we still get some weird reports about problems on this device. Below are some of issues we’ve collected for the past few days so far. We hope that the solutions provided here can help our ever-growing Android community.

  1. Galaxy S5 camera app won’t focus properly
  2. Battery drain issue on Galaxy S5 after Marshmallow update
  3. Galaxy S5 “com.android.app has stopped” error
  4. Galaxy S5 screen moving up and down when using apps
  5. Galaxy S5 no longer powers on
  6. Galaxy S5’s screen is black and won’t respond

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


 

Problem #1: Galaxy S5 camera app won’t focus properly

My problem is intermittent focus failures that make for a fuzzy image. It works less than 20% of the time. It can’t focus properly at short or long ranges. Long before, I broke the square protective lens but it still could focus sharply at the center of a subject, where the hole in the lens was, but not at the edges. Finally, I replaced the lens, but I also upgraded to Lollipop. To be honest, I do not remember if the focus problem began immediately after Lollipop, but I do know I never had the problem BEFORE lollipop.

I tried everything you suggested:

-rebooted to the screen that allowed me to wipe the phone’s cache.

-cleaned the lens and the new square lens protector that I replaced. I double-checked in case a protective film remained.

-I tried it after booting into safe mode.

-I tried another camera app

-I wiped the camera app cache

-I removed the outer protective lens entirely.

I have not yet done a factory reset yet, in case you might suggest something short of that.

Can I delete the camera app and reinstall it? If so, where can I go to download the OEM camera app?

Thx for any suggestions you might have. — Kwame

Solution: Hi Kwame. Please do a factory reset to see if that will make a difference. If the issue lies on the firmware, restoring all phone settings and functions back to defaults via factory reset should fix it. Otherwise, you can say the problem is due to bad hardware.

Factory reset will also reset the current camera app version into its factory version so you don’t need to manually install the camera app APK.

For easy reference, here are the steps on how to do a factory reset:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  • Press Power button to select.
  • Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  • Press Power button to select and start the master reset.
  • When the master reset is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #2: Battery drain issue on Galaxy S5 after Marshmallow update

How can I remove the Marshmallow update? I got the update on Saturday, and it’s killing my battery. I did a soft reset and wiped the cache partition, and I’m seeing my battery drain as I use it! It’s a new Samsung battery and held a great charge with Lollipop, but since the update I’m only getting a few hours of normal use. Just writing this question, it has already dropped by 10%!

A few other annoying problems with settings and getting my phone to accept fingerprint to unlock it now, but overall, I’m not happy at all with this update and would like to remove it. I’ve had this phone for 1.5 years, and it was one of the best I’ve ever owned, but not any more! Can you help? Thanks in advance! — Kathleen

Solution: Hi Kathleen. If the update was “pushed” by your carrier to your device, i.e., you received a notification for available update and downloaded the files, then there’s no way to revert back to Lollipop unless you do it manually. If wiping the cache partition did not help, we recommend that you also try to do a factory reset. This will ensure that all apps are installed back to their original state.

Once you’ve done a factory reset, make sure that all apps are updated. Bear in mind that updating the operating system does not necessarily mean the apps are updated as well. Apps that are not optimized to work with Marshmallow can be problematic and issues due to incompatibility may manifest in different forms including faster battery drain, freezing, app crashes, slow performance, to mention a few. An app that works well with Lollipop may no longer work properly with Marshmallow on the same device. If you have plenty of apps, make sure that all of them are updated for Marshmallow. You will usually find update information of an app in its Google Play download page. If you can’t find any indication that it’s ready for Marshmallow, make sure to remove them.

If you still want to install Android Lollipop, we recommend that you look for reliable online guides via Google. Manually flashing a ROM/firmware is risky and can potentially convert your phone into an expensive paperweight. Do it at your own risk.

Problem #3: Galaxy S5 “com.android.app has stopped” error

Hi. I have been using my S5 for more than a year without any issues. About a week ago, a message appeared “com.android.app has stopped”. I restarted the phone by taking the battery out because it couldn’t be restarted otherwise. After that the message appeared again and the phone keeps restarting with the Samsung logo then the message began appearing again and again.

I tried to reach safe mode fast before the phone restarts itself then I restarted the phone again. This worked well and the phone started normally but then all the apps are not there and nothing in the phone runs except for Whatsapp and Facebook apps. The camera is not working and cannot run from the home screen. Videos don’t run and no gallery icon found although I can send and receive images from the Whatsapp but received videos cannot run. I wiped the cache partition but nothing happened. Apps are found in the application manager showing 0.00 bytes.

Please help me as I cannot backup my phone data because usb cables don’t read the phone in the PC and no backup app can run. —  Hazim

Solution: Hi Hazim. There’s no more effective solution to your problem than a factory reset. If you need to copy your files to another device, try booting the phone in safe mode, connect it to a PC, and create a backup.

The “com.android.app has stopped” error is an indication that one of the important services does not run properly, most probably due to a third party application. If you have a lot of apps, or if you can’t figure out which of your apps is problematic, doing a factory reset is the first important step towards resolution. Before you do a factory reset, make sure that you disable Automatic restore option under Backup and reset section. This will prevent the phone from re-installing the same set of apps after a factory reset.

Now, since we think the problem is caused by one of your apps, we recommend that you invest more time in observing how the phone behaves after re-installing a single app. If the issue returns after installing an app, that’s an indication that the new app may be the cause.

Problem #4: Galaxy S5 screen moving up and down when using apps

Hello and thanks for this free asking form you’ve created.

It’s been about 2 months now that i have the following problem with my phone. When typing on WhatsApp, Viber, Facebook, etc, for the first 5 minutes, everything’s ok. But then, the screen starts something like moving up and down…the keyboard goes on top of the screen, or half of it goes up and the rest stays on the bottom. If i want to type, i have to type where the keyboard SHOULD HAVE BEEN. so i learnt where i should type till the keyboard comes back to normal. It was only a screen issue.

Recently, when that happens, i cannot scroll down the screen, stays frozen, doesn’t respond, and sometimes, even though the phone is working perfectly (receives calls, messages etc), the screen is black and stuck. When i reboot my phone everything’s works fine for another 5 min and then the problems starts right again.

I’ve tried uninstalling the apps. I don’t use Facebook apps but via Google Chrome. I have deleted the cache, some photos, but the problem seems to persist after every minimum automatic update. Can you help me please? — Nikos

Solution: Hi Nikos. It’s interesting to note that you haven’t tried observing how the phone behaves when it’s on safe mode. We think that one of your apps is to blame for the problem so restarting the S5 in safe mode is the next logical step to do. While on safe mode, no third party apps will be allowed to run so if the problem fails to occur, that’s a confirmation of our hunch. If you haven’t tried to boot your S5 in safe mode before, simply follow these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

Most software or app issues can be fixed by factory reset. Don’t hesitate to do it if nothing changes even when the phone is in safe mode.

Problem #5: Galaxy S5 no longer powers on

Hi. I have a Samsung S5. This morning I had an message so I opened it and the phone crashed so I left it for a few minutes hoping it will sort itself out but instead after a few minutes the phone decided to turn off and refused to turn back on even with a fully charged battery. I’ve tried all the usual ways to turn the phone back on like pulling the battery out and with and without SIM and micro SD card. Still nothing.

I’ve also tried the factory reset and still nothing happens. It’s completely dead not even a flash or a vibrate. Nothing works at all. I rely on my phone for work mainly but also family and friends cause it’s the only phone I have. I don’t have the money to take the phone to the shop to be fixed so please could you help me.

Many thanks. — Lee

Solution: Hi Lee. An issue like this can be caused by hardware failure or software glitch. If you have access to a new battery, we recommend that you try using it to see if battery is the issue. Lithium-based battery can sometimes fail for no reason, so using another known, working one may actually work.

Another good thing to try is to see if you can boot the phone in other modes (safe mode, recovery mode, download mode). To boot in recovery mode, please follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

If you can boot your device in recovery, that means that you can do two important troubleshooting steps — wiping the cache partition and restoring the defaults via factory reset.

To boot in download or Odin mode, simply turn the phone off, then press Home, Power, and Volume Down keys at the same time.

If the phone is totally unresponsive after doing the procedures, consider having it checked for repair or replacement.

Problem #6: Galaxy S5’s screen is black and won’t respond

The phone worked fine a couple of days ago. And then yesterday, I was using it (4/9/16) and all of a sudden, the screen is completely black. And all it will do is beep when I plug it in, and make the lock screen sound. And the only light that shows up is the charging light, which is red (I’m guessing due to a dead battery.) And the buttons that light up blue on both sides of the center home button. My phone was bought as a Christmas gift just this past year (December 2015) and was bought used. The phone has worked fine until yesterday, as I said above. I’ve read your article on the black screen problem and tried your solutions, and nothing has worked. I thought also that it could be a burnt out LED bulb on the screen which has happened on my previous device, but you could still see the apps, but just barely. And on my S5, it’s completely black, like it’s shut off.

Also before I forget, I guessed above on the Android Version software, because I honestly don’t know what software it has, if that helps any? Thank you! — Brandon

Solution: Hi Brandon. The red LED light on top of the screen is an indicator that your device charges fine and that the battery is probably fine as well. Most of the time, a black screen issue can sometimes be a result of hardware failure. If you dropped the phone before or got it wet, there’s a big chance that one of the three major components of the screen assembly — LCD, digitizer, or flex cable — has been damaged. Unfortunately, diagnosing a screen issue cannot be done by doing software troubleshooting. You have to allow a professional do it for you.

 


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