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How to fix Camera Failed error on your Samsung Galaxy S9 (easy steps)

Emerging among the commonly raised issue affecting Android smartphones and tablets is on a warning prompt saying that the Camera has failed. It’s definitely a downer given that most people would utilize their smartphone’s camera features rather to take pictures or record videos on the go. Imagine how you’d feel realizing that you couldn’t “capture the moment” because you’re halted with this “Camera failed!” error as you attempted to launch your phone’s camera app. You’ve got no choice but to let it pass as you need to deal first with the Camera failed error on your device. To give you some more inputs on how to fix the same error on your Samsung Galaxy S9 camera app, I have mapped out some of the most effective solutions and workarounds to refer to.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 with Camera Failed error


These subsequent methods however are only applicable if the camera error your dealing with is attributed to a software glitch or system bug. If the hardware is to blame, then your phone needs service.

First solution: Quit then restart Camera app and your phone.

Assuming that the error is just due to a minor app glitch, restarting the Camera app may be everything that’s need to get things working fine again with your Camera app. Here’s how:

  1. Touch and hold the Recent apps key found in the bottom left corner of your phone. Doing so will open a new screen containing all your recently opened apps.
  2. Locate and select the Camera app then swipe to the right or tap the X on it.
  3. If you have multiple apps running in the background, you can also quit them all at once by tapping on the Close All button.

Second solution: Boot into safe mode and diagnose apps.

Sometimes, third-party apps can cause conflict to other apps and thereby triggers errors like this to occur on any of your apps. To determine if this is what’s occurring on your built-in camera app, try to boot your phone in Safe mode and use the camera app in safe mode. Here’s how to enable safe mode on your Samsung S9:

  1. Turn your phone completely off.
  2. Press and hold the Power button past the model name screen showing on the screen.
  3. Release the Power button when the Samsung logo appears.
  4. Then immediately after releasing the Power button, press and hold the Volume Down button.
  5. Keep holding the Volume Down button until the phone finishes restarting.
  6. When you see the Safe Mode badge in the bottom left corner of the screen, you can release the Volume Down button.

At this point, launch the camera app and try taking sample photos or record a video. If it doesn’t encounter the error while in safe mode, it means a third-party app is to blame. Try to think of which from your downloaded apps is the trigger then uninstall suspected apps individually. In case you need further assistance, here’s how to uninstall apps on your Samsung S9:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap to select the suspected app you want to uninstall/remove.
  5. Tap Uninstall.
  6. Then tap OK to confirm.

Restart your phone to apply the recent changes you’ve made and then test the camera app again.

Third solution: Clear cache and data on Camera app.

Cache files and data that get corrupted may likewise trigger apps errors like this to occur on your phone. This is why it’s recommended to regularly clear cache and data from your apps or phone itself. Here’s how it’s done:

  1. Open the Apps screen by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Apps.
  4. Select the Camera app from the list.
  5. Tap Storage.
  6. Select the option to Clear Cache to instigate clearing of cache files from the app.
  7. Select the option to Clear Data to delete temporary data store in the app.
  8. Confirm action by tapping on Delete.

Alternatively, you can clear all cache files and data on your device storage with these steps:

  1. Access the Apps screen by swiping up on an empty spot from the Home screen.
  2. Then tap Settings.
  3. Select Device maintenance.
  4. Then tap Storage on the lower-right.
  5. Finally, tap Clean Now.

Fourth solution: Update Camera app and/or your device to the latest software version.

If you are using a third-party camera app on your device, try updating the app to the latest version available. You can start by checking for apps updates with these steps:

  1. Open the Apps screen by swiping on an empty spot from the Home screen.
  2. Tap Play Store.
  3. Navigate to Menu-> My Apps.
  4. See if there are available updates for your apps.
  5. Tap Update next to the Camera app you’re using. This will install new updates for that app.
  6. If you see multiple updates, tap the option to Update All apps with updates available at once. Keeping your apps up to date is highly recommended to keep all your apps at their best performance.

Aside from apps updates, also check for available software update for your phone. Software updates will likely be the key to fixing the Warning: Camera failed error on your Samsung S9 especially if it’s triggered by software bugs or system errors. Aside from new features and enhancements, software updates also bring in certain fix patch to address existing bugs on the phone. To check for software updates on your Samsung S9, follow these steps:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Then navigate to Settings-> Software update menu.
  3. Tap the option to Download updates manually.
  4. Wait for your phone to begin checking for updates.
  5. Tap OK.
  6. Then tap Start.
  7. If prompted with a restart message, tap OK to confirm restart.

Wait until the phone boots up completely. The new changes brought by the new software update should now be implemented.

Fifth solution: Wipe cache partition on your phone.

Clearing the app’s cache and data may not be enough especially if system cache files are also corrupted. As resolution, you can wipe cache partition on your Samsung S9 with these steps:

  1. Turn your phone completely off to get started.
  2. Press and hold the Volume Up key and the Bixby/Home key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition from the given options.
  6. Press Power key to select.
  7. Press the Volume down key to highlight Yes, then and press the Power key to confirm selection.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Test the camera app after your phone boots up completely and see if that fixes the camera failed error. If the problem persists, then consider other options.

Other options

  • Master reset. If wiping the system cache partition doesn’t help either, then you may resort to a full system reset or master reset instead. This however will result to data loss as everything will be wiped out from your phone’s internal storage and the settings are restored to factory defaults. If you wish to proceed, be sure to back up all your important data for safekeeping. Then head over to Apps-> Settings-> General Management-> Reset-> Factory data reset then tap Reset-> DELETE ALL then Confirm. If prompted, enter your screen lock credentials and Samsung account verification information.
  • Service/Repair. The camera app should already be working properly again after performing all prior procedures and resets as any of them are used to deal with software-related issues. But if that isn’t the case or you still ended up having the same Camera failed error or warning on your Samsung S9, it could be attributed to hardware issue. At this point, you may consider opting for service or repair. Don’t forget to avail for warranties, if still eligible.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Why does Gallery keeps crashing on my Samsung Galaxy A5? Here’s how you fix it…

When the Gallery app crashes, you might be seeing the error message “Unfortunately, Gallery has stopped” or the app closes by itself without any warning at all. We have addressed a lot of issues like this in the past so you can rest assured we know what to do about it. While it’s often a minor problem, we’ve encountered cases wherein the error is just a sign of a more serious firmware issue. Gallery is one of the core apps and if it crashes, there might be a problem with the firmware itself since apps like this are deeply integrated into the system.

So in this post, I will walk you through in troubleshooting your Galaxy A5 that’s bugged with a crashing app. We will try to look into every possibility and rule them out one by one until we can determine what the problem is and what needs to be done to get rid of the error as well as fix the problem for good. If you’re one of the owners of this phone and are currently bugged by the same problem, then continue reading below as this post may help you.

But before we go to our proper troubleshooting, if you happen to find this page because you were looking for solutions to a different problem, then I suggest you visit our Galaxy A5 troubleshooting page as we’ve already addressed the most commonly reported issues with this phone and you may find what you’re looking for in there. Feel free to use the solutions and workarounds we provided. If they don’t work for you or if you need further assistance, fill up our Android issues questionnaire and then hit submit and we’ll do our best to help you.

Troubleshooting Galaxy A5 with its Gallery app that keeps crashing

So that we can understand better why Gallery crashes in the first place, we have to look into every possibility…

  • The camera might be causing the problem
  • It might be a temporary issue with the app or the firmware
  • The problem might be with the Gallery alone
  • Third-party apps might be triggering the error
  • Your phone may have a serious firmware problem

We will be basing our troubleshooting in these possibilities and here’s what I suggest you do about this problem…

Step 1: Force restart your phone for it might be a temporary issue

Gallery is one of the core apps, when it crashes, there’s a chance it’s caused by a firmware problem or it could be just a minor glitch in the app itself. To rule out this possibility, you don’t have to do something complicated. In fact, just the forced reboot will fix the glitches and this is how you do it:

  • Press and hold the Volume Down button and the Power key together for 10 seconds.

Your phone reboot normally but it’s memory has already been refreshed. Open the Gallery and if the error still shows up, then move on to the next step.

Step 2: Clear the cache and data of the Gallery and Camera apps

The Camera and Gallery work together when you’re taking pictures or even recording videos. One may cause the other to crash that’s why in this step, we will troubleshoot both. For now let’s assume this problem is limited to an app issue, so the most logical thing to do is reset both the camera and gallery:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Gallery or Camera.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

Don’t worry about your pictures and videos as none of them will be deleted when you do this.

Step 3: Reboot your phone in Safe mode and open Gallery

After resetting both the Camera and Gallery and the problem still persists, then it’s time to look at this problem at a different angle; may be one or some of the apps you installed is causing the problem. So in this step, start your phone up in Safe mode to temporarily disable all third-party apps. If one of the apps you installed is causing the problem, the error won’t show up in this mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Step 4: Uninstall third-party apps that may be causing the problem

If the problem doesn’t show up in safe mode, then this is the next thing you should do: find and uninstall the app you think is causing the problem. After uninstalling an app, reboot your phone in normal mode and verify that the problem is fixed.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

You may have to uninstall more than one app to fix the problem and reboot your phone countless times.

Step 5: Reset all settings in your Galaxy A5

You only have to do this procedure if the Gallery app also crashes in Safe mode because it means the problem isn’t with the app but with the firmware. But we’ll assume that it’s not really a serious firmware problem and just due to some incorrect settings. With that in mind, the most logical thing to do is reset all settings of your phone, which brings it back to its factory default settings without deleting your personal files and data:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Backup and reset.
  3. Tap Reset settings.
  4. Tap Reset settings, to confirm.
  5. If applicable, enter the PIN, password or pattern.
  6. Tap Reset settings

After this and the problem still persists, then you will have to do the full master reset.

Step 6: Backup your files and reset your phone

Unlike the previous procedure, this kind of reset will delete every bit of third-party information in your phone including your apps, settings, files, and more. It will also bring the phone back to its factory default settings. So, make sure you make a backup of your important files and data and disable Factory Reset Protection so you won’t be locked out before you reset your device.

How to disable the Factory Reset Protection on your Galaxy A5

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to Factory Reset your Samsung Galaxy A5

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

What we did here is rule out every possibility and I hope this troubleshooting guide can help you one way or the other.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 3: Problems, Questions, Solutions, Answers [Part 1]

samsung-galaxy-note-3

It’s been more than a year since we launched our mailbag section and opened our mailbox to questions and problems our readers experienced with their phones. As soon as new devices are made available in the market, we expect to receive questions about them. So, basically, we have hundreds of problems in our inbox about the Samsung Galaxy Note 3. This post is the first part of the many series. You will be able to read 10 common GN3 problems here. The next part will also deal with problems and questions.

Therefore, if you have problems with your Samsung Galaxy Note 3, feel free to tell us about it by emailing us at [email protected]. I personally guarantee I read every email we receive but I cannot guarantee to respond to those emails. Posts like this will serve as our response. So, if you’re questions or problems weren’t answered in this post, wait for the next part because they might just be. To make sure you wouldn’t miss a single series, subscribe to our newsletter or follow us through Facebook or Twitter.

Now, for the problems, here they are:

Q1: Hello. I hope you can help me. I have two issues. First, under developer options there a option for transition scale. I have it set to off. But every day it goes back to 1 and I have to go back in and turn it off. Second, launcher defaults. I have a bunch set. But every time I want to open an email or my internet browser I have to re select the app I want. I always select always and then ok. They are saved but never work. Hope you can help. Any questions let me know. Thank you.Seth

A: When an Android phone like the Galaxy Note 3 refuses to save user preferences, it means there are data in the system that is corrupt. You need to clear those because the phone would keep reverting back to the default settings upon reboot. In this case, I would suggest you wipe the cache partition first through the recovery mode. Inside that directory are data cached from apps and services that currently and previously ran on the device. After clearing the cache partition and while still in the recovery mode, do a factory reset. So, before you actually enter the recovery mode, backup all your data especially the most important ones.

Q2: I have recently purchased Galaxy Note 3 from Germany. My Note 3 has just started to continuously reboot and now it is also heating up too much. I’m seriously worried that this could potentially damage any internal parts of this phone. Please help. Thank you.Regina

A: Well, too much heat could damage other electronic components inside the phone eventually. In this case, however, I think some third-party apps may be causing the problem that is why the phone randomly reboots and heats up. The best way to deal this kind of problem is to boot the phone to safe mode and uninstall recently installed apps. Otherwise, it is imperative to do a factory reset on the phone.

Q3: I was reading the article about the errors on Play Store on the S4, my phone is a Note 3 and the Google Play Store randomly tells me that play store must be enabled to run in background. Only options are ok and quit. Quit closes play store and ok takes you to settings directly into accounts. I always to the one that’s my play store account email and it gives me the option to sync all. But all are synced fine. I hit back until I am in store again and message still there. Usually restart phone then it goes away for a bit. Then comes up again. Any suggestions?Stephanie

A: The related problem I experienced before was that the phone was asking me to enable Google Play Services in the background to be able to use the Play Store. I wasn’t prompted to enter my credentials though. While the Play Store is Google’s app, it comes as one of the stock applications on the Note 3 so it uses core services as well. So, we are limited to clearing its cache and data, if that doesn’t work, hit the ‘Uninstall Updates’ button inside the Play Store manager.

Q4: I have this Samsung Galaxy Note 3 since the 20th of December last year. Everything is fine until yesterday. The phone is on standby while I was a watching a movie, then I noticed that it went off. I just thought that I accidentally pressed the power button so I turned it on and thought that it was okay. A minute after, the phone is still silent and blank and I found out that it was off again. Then I turned it back on and observed. It happened again. I removed the battery and waited for 5 minutes (just to be sure) then placed it back in. From there, turning on the device is a problem. I tried turning on the phone every now and then and I’ve gotten 1 success of turning on the phone out of 20 attempts. And if the phone is turned on, every time I snap the back cover, it goes off again. I’m very positive that the phone itself never fell and never gotten any abuse. no liquid damage. Please help me. — Nico

A: Hmmm… sounds a bit complicated. But just to eliminate the possibility of not having enough power, plug the charger it and let the phone charge for at least 10 minutes then turn it back on. If the problem persists, remove the battery and clean with a soft cloth its connectors as well as the phone’s battery receptors. If those things won’t solve the problem, have the phone checked by an authorized Samsung technician because I have a strong feeling it’s a power switch problem.

Q5: I have a Galaxy Note 3 with AT&T. It shows -1 when it should be 0 and shows 1 when it should be 2. Always off by -1.TRG

A: Apparently it is a glitch. This problem is also common to the Galaxy S3 and S4 as well as to the first two Note versions. If the negative number of notifications show on your email app, clear Email app’s cache and data. If it happens to your messaging app, do the same. Look, you may lose some data while doing the process so better back important ones up before you do this, okay.

Q6: I am a Galaxy Note series lover I used Note 1, Note 2 , and now I am using Note 3, but the latest one Is more unstable comparing to the 2 previous ones, it’s hanging all the time, at least once a day I have to either restart or remove the battery to use it properly. When I need to call someone from the phone book the phone hangs and get very hot until I restart or remove the battery. Is there a solution?Christian

A: There are a lot of things that may causing the hanging or freezing problems in the Galaxy Note 3. In your case, however, since you mentioned the phone freezes when you call somebody, try clearing Phone Dialer’s cache and data then reboot the phone. If the problem persists, try clearing TouchWiz’s cache and data (which may result to losing your personalized home screens). Going further, clear RAM, wipe cache partition via the recovery mode and if all else fails, perform a Factory Reset. Of course, I assumed you have the latest version of Android installed on your phone already.

Q7: Hi. Right now I am facing really serious problem. A lot of my pictures in my gallery is missing just after I sort it through new folders. I have checked un hidden files and all and still cannot be able to find it. If I have deleted it, how come there is still some pictures left in that folders? Can you help me to restore and get back my pictures. Its all my holidays pictures. Thank you. — Ayu

A: Odds are you have saved those pictures in your external storage or SD card, so try looking for them there. If you cannot navigate well using your phone, take the SD card out and let your computer do the job. If your computer cannot read the SD card, then we can’t do anything about it. Secondly, you may have enabled syncs in your phone. If you did, you can find copies of your pictures in Google Plus, or Dropbox, or Picasa, or whatever cloud storage you may have used.

Q8: Hi. My Galaxy Note 3 data are not shown on Windows PC via USB 3.0 connection. I turned on the debugging option but not work. Help me fix this problem and what should I do? — John

A: Turning the debugging option on your phone doesn’t eliminate the necessity of installing correct drivers for it to be detected. So, make sure you have installed USB 3.0 drivers on your computer firsthand, then install Galaxy Note 3-specific drivers. Or, download and install Samsung KIES for Windows. That would solve this problem 98% of the time.

Q9: Hi I recently got my Samsung Galaxy Note 3 from Vodaphone on contract. I inserted SD card 32GB SanDisk which I had previously had in my Samsung Galaxy Note 2 tablet unused. Anyway all was ok and I never stored anything on the SD card from my phone however today phone keeps saying insert SD card.  We took the card out and back in, still showing the same. The other phone also does not see the SD card. We tried the card in tablet and now the tablet cannot see it either. Is this a card or phone problem? I need to know ’cause the phone is under contract with Vodaphone. Otherwise love Samsung changed from iPhone but now starting to seriously wonder if I made a mistake! I used iPhone 4 years no hassles. I really loved my tablet so decided to get the note 3 phone. Please let me know solution. My husband has ordered 64GB Samsung SD cards as well for my phone to use. Not sure if they will work now.

A: It only means one thing–your SD card may have been damaged and your mobile devices cannot read from it. Try inserting the card to your laptop and have the computer read from it. You may be prompted to reformat the external storage device so do that. But remember, you will lose everything in it when you do but that’s the last option you have to know whether you can still use the SD card or not. After formatting it, try to see if you can copy file to and from it via your computer. If you can, try inserting it to your phone. By the way, your husband’s decision of getting a new SD card will save you from a lot of trouble in bringing the dead SD card back to life.

Q10: Hi guys, I use Samsung Galaxy Note 3. Every night I will leave the phone at the side of my bed. And last night I slept and swept the phone down to the floor. Then I checked the phone and found that they had the “camera fail” shown when I turned on the camera. After that, I found the way to revise the phone. The ways you advise in the site it was really good. Now, I can use back camera or the main one. However, when i swipe to front camera, it still shows “Camera Fail”, could you give me some advise? Thank you so much for your kind consideration. I look forward to seeing your feedback.Fah

A: It could be a software problem, a hardware issue or both. To troubleshoot it, go to your phone’s application manager, find Camera and clear its cache and data. Reboot the phone and use the front camera again. If the error message is still there, you have no other option but to do a factory reset before you can decide to have it checked by a technician or bring it back to where you bought it. It is better you backup your data first and do a hard reset because once technicians can lay their hand on the phone, the first thing they will do is to do a factory reset as well. Get the point?

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How to fix Samsung Galaxy Note 5 errors “Unfortunately, Camera has stopped” & “Warning: Camera failed” [Troubleshooting Guide]

The Camera in your #Samsung Galaxy Note 5 (#Note5) is one of the features that’s more complicated than others. It is almost inevitable that it will act up from time to time because imagine that the app, the services, the firmware and the hardware itself must run in perfect harmony the moment the owner uses the camera app to snap pictures.

In this post, I will tackle two of the most common camera related issues that many Note 5 owners complained about. The first one is the error message “Unfortunately, Camera has stopped,” which is talking about the app while the second one is the “Warning: Camera failed” error that may be a sign of a hardware problem.

Continue reading the post to understand more why these error messages show up and learn how to troubleshoot your phone if one of them happens to you. Click on the link below to jump to a specific issue or section.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

How to troubleshoot your Note 5 that shows “Unfortunately, Camera has stopped” error

This error message hints us about an app problem and while the camera cannot function without its sensor, it’s operation can be disrupted when one of the components failed to load. For instance, in this error message, it might be just the app that crashed or, at least, our troubleshoot will start there. To try to fix this problem or get rid of this error, here’s what you’re going to do…

Step 1: Reboot your phone a few times

Had the problem started without apparent reason and if it’s the first time you’re seeing this, then it’s possible it’s caused by a firmware, hardware or an app glitch. To begin your troubleshooting, you just have to try to reboot your phone a few times to see if the error still shows up after that. If it still does, then we might be facing a more serious problem.

Step 2: Clear the cache and data of the camera app

Let’s try to rule out the possibility that it’s just an app problem by resetting the camera app. By doing so, we will bring the app back to its default settings or a configuration that once worked. It’s a pre-installed app and you cannot uninstall it, so try to follow these steps and see if the issue gets fixed…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Camera.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded data, login information, settings, etc.

After clearing the cache and data of the app, reboot your phone and then try to take pictures again to see if the error still shows up. If it does, then move on to the next step.

Step 3: Try to boot your phone in safe mode and open the app again

We’ve already tried resetting the app but to no avail, so in this step, we will try to see if one or some of your third-party apps have something to do with it. Boot your phone in safe mode and try to use the same app to see if the error still shows up…

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

Opening the app while in this mode means, all services by other third-party apps won’t be loaded together with the core services so if the problem disappeared, then one of those apps is causing the problem. You need to find it and try to clear it’s cache and data and if that won’t work, uninstall it.

Follow the steps above to clear the cache and data of the suspected app but to uninstall it, here’s how you do it…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the app that has issues.
  6. Touch Uninstall, then OK.

Step 4: Perform the Factory Reset on your phone

After doing the first three steps and the error message didn’t go away, it’s time to do something that will bring the phone back to its former glory–reset. The error message alone tells us that it might be just an app problem so a reset can fix it. But before doing so, try to backup your files and data first as they will all be deleted. Once you’ve done that, follow these steps…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

You will have to set up your phone again after this but for a problem or error that occurred without apparent reason, this is all you have to do to fix it.

How to troubleshoot Galaxy Note 5 that’s giving your “Warning: Camera failed” error

Unlike the first error, this one may be referring to the hardware itself and not just the app. The thing is that the app, services and the hardware run in-sync with each other and if one failed to initialize after you open the app, errors like the first one and this may occur depending on which component has a problem. So, in this case, it seems like it’s the hardware and you can only do two things about it…

Step 1: Try to delete the system cache

The system relies on the caches to smoothly call upon the hardware to be used by the app that the user has opened. So, when the camera app is launched, the sensor will automatically initialize and that’s because the system called for it and caches are used to make everything smoother. So, if the cache used got corrupted, then things like this might happen and this is how you try to fix it…

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

While this procedure is effective, there’s no guarantee. So if the problem continues after doing this, then the next step might take care of it.

Step 2: Perform the Master Reset on your phone

We’re dealing with a hardware problem and so after wiping the cache partition and the issue remained, then it’s time to reset your phone. However, you have to make sure you’ve backed up your files and data you don’t want to lose as they will all be deleted once you perform the reset.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

I hope that this troubleshooting guide can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge Camera started crashing after an update, Camera icon disappeared, & other related issues

Your Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) has an amazing primary camera, however, many owners have already been complaining about issues related to taking pictures, crashes, etc. For instance, the first issue I cited here is about a unit whose Camera started to crash after a firmware update. When it comes to the camera, there’s always a chance it’s a hardware or a firmware issue or both. That’s why you need to rule out one possibility after another.

Samsung-Galaxy-S6-Edge-Camera

There’s also an issue about the Camera icon that just disappeared for no apparent reason. Clearly it’s a bug that needs to be addressed by Samsung but of course, owners don’t want to know why and how the issue happens, all they want is to fix the problem.

Read on to learn more about these problems and how to fix them. If you are looking for a solution to a different problem, then visit our Galaxy S6 Edge troubleshooting page. Find issues related to yours and try the suggested solutions. You may also contact us by filling up this form in case those solutions won’t work for you.

Here are the problems I addressed in this post…


 

Galaxy S6 Edge Camera started to crash after an update

ProblemThere was an update recently for my phone. I didn’t want it but it kept popping up every time so I downloaded it. The thing is, I already tried updating my phone and it was messed up the last time. Had I not found your website, I wouldn’t be able to fix the issue. Now this problem I have is caused by the update again but I’m hoping it would be minor.

The camera in my phone, which is a Galaxy S6 Edge, by the way, started to crash immediately after the update. What should I do in order to preserve all my data while fixing this problem? Thanks in advance. You guys rock!

Troubleshooting: We are happy we were able to help you with your problem before and I hope we can help you now, too. Well, since it is firmware related, I think the cause is just some corrupt caches. That being said, the first thing I want you to do is wipe the cache partition. The procedure is more like general troubleshooting but it’s the most effective way to try to fix this problem.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

The next thing you should do if wiping the cache partition left you with the same trouble is to clear both the cache and the data of the Camera app itself.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Camera.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Now, this one’s a bit extreme but if all else fails, your last option is to do the master reset. It will delete all your data and files, apps and pictures and anything so be sure to back them up before following these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Camera icon disappeared from Galaxy S6 Edge apps screen

ProblemThe camera icon has disappeared from home screen and apps. Can only find camera by search or quick access -double click. How do I get it back?

Answer: It’s definitely a bug. I don’t know if it was just the icon that disappeared leaving the word “Camera” behind because I also encountered this issue before. The icon disappeared from it’s place leaving the description behind. We won’t know the cause so try to reboot your phone if you haven’t done it already.

You may also try booting it in safe mode to see if the icon reappears in that state. There were reported cases of rogue third-party apps that caused this kind of problem. Try these steps:

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the icon shows in safe mode, then wiping the cache partition will fix it, otherwise, I suggest you do the reset.

Pictures taken by Galaxy S6 Edge camera turn green

ProblemSince today 3.11.15 , every second picture I take with the rear camera of my Samsung Galaxy S6 Edge , with or without flash, turns green. No exceptions. Every. Second. Picture. This is the one major issue I’m facing.

A second but minor one is that, from time to time, while being in a call with someone, the receiving sound is “tearing” and gets distorted to the point of not understanding, and this keeps on until one of us hangs up and calls again. Thank you!

Troubleshooting: About the pictures that turn green, we haven’t encountered this issue before but have you installed any third-party camera apps prior to this problem or filters perhaps? One way to isolate the problem is to boot the phone in safe mode and try to take pictures from there. If the second picture taken still turns green, then it must be an issue with the firmware or the stock camera app itself, otherwise, this problem can be fixed by clearing the cache and data of the Camera.

About the distorted voice during calls, it has something to do with the network the phone is connected to. Try turning off VoLTE and it should be fixed.

Galaxy S6 Edge pictures displayed in different color filters

ProblemI have Galaxy S6 Edge phone. I was ok when the old version of Galaxy S6 was on it but after I downloaded version 5.1.1 on my phone, I found problem with my phone on color. When I open camera to take photo, in preview, i see all blue colour things, in green colour or yellow things in white colour. also when receive a photo i have same problem in gallery. Please let me know what is the problem.

Troubleshooting: The question is do these pictures with different colors exist on your phone? If so, then there must be filters that are automatically applied the moment you take the pictures. Clearing the data of the Camera app will take care of this issue.

Galaxy S6 Edge Camera shows “Camera Failed” error

Problem: Well one day I pulled up my camera on my s6 edge and it immediately says camera failed I do not know what to do or how to solve it. It will just exit out of the camera immediately. Please reply back any advice would be great.

Troubleshooting: Unlike other crashing issues that only affect the Camera app, this error indicates there might be an issue with the Camera hardware itself. The first thing to do is to isolate the problem by booting the phone in safe mode and try to see if the same error shows:

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the error message still pops up in safe mode, it is more likely a hardware issue, however, you are obliged to do the master reset before sending it for repair.

Galaxy S6 Edge freezes when using the Camera

Problem: It just keeps freezing. First it only did while using snapchat but every now and then everything just freezes especially the camera related stuff.

Troubleshooting: I suggest you boot your phone in safe mode and try to use the Camera or other apps that uses it. If the freezes still occur, then clear the cache and data of the camera app. If that doesn’t make a difference, then try the wiping of the cache partition and then the factory reset.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S6 Edge “Unfortunately, Camera has stopped” error & other camera related issues

The Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) was built with a 16-megapixel camera that is able to produce 2988 x 5312 pixels still photos and record videos up to 3840 x 2160 pixels resolution. In other words, it’s one of the devices available in the market today that has the best camera. But what if I told you we received a lot of emails from our readers complaining about camera issues with the S6 Edge?

Samsung-Galaxy-S6-Edge-Camera-Problems

Yes, that’s true. You may find some of the problems below including the error message “Unfortunately, Camera has stopped.” Of course, these problems aren’t due to hardware fault but also a firmware and/or app glitches. Read on to know more of the problems you may encounter if you’re one of the owners of the S6 Edge.

Here’s the list of the problems I cited in this post…

If you’re trying to find a solution to a different problem, then visit the troubleshooting page we carved out for the Galaxy S6 Edge. Find issues that are the same or related to yours and try the solutions we provided. If they won’t work for you, then feel free to contact us by filling up this questionnaire but please be detailed as much as possible.


 

Galaxy S6 Edge stock photo editor not working

Problem: My stock photo editor used to work and now does not.  I cannot remember an event that may have caused it, other than updating apps as randomly prompted.  Any thoughts or ideas?

Troubleshooting: While we already had some readers who reported this problem before, it’s not really a common issue. But the thing is it’s just a glitch in the app that handles the photo editor and in the case of the Galaxy S6 Edge, it’s the Gallery app.

With that being said, the solution is to clear the cache and data of the Gallery and the photo editor should work as before after that.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Gallery.
  6. Tap Clear cache.
  7. Tap Clear data.

Galaxy S6 Edge pictures shown upside down

Problem: I just got my phone two months ago and when I go to take pictures the camera is always upside down so I have to go back in and flip them around every time.

Answer: There was an auto-rotate bug affecting many Galaxy S6 Edge (and S6) owners before but it has already been addressed by Samsung by rolling out a firmware update. In the US, owners under any carriers should get the update from their providers.

So, the first thing you have to do is to see if there’s an update available for your device:

  1. From the Home screen, tap the Apps icon.
  2. Find and touch Settings.
  3. Scroll to System section and tap System Update.
  4. Tap Update Now.
  5. If there’s an available update, follow on-screen instructions to complete the process, otherwise, tap OK.

If there’s no update available or if you’ve already updated and this problem remained, do the master reset to see if that makes a difference especially if the pictures taken by the camera were viewed correctly before.

Master Reset

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge Camera Settings menu closes immediately

Problem: Camera settings automatically close as soon as i seclect it to open. The settings option never stays opened. Outside of a factory reset, i do not know what else to do. Please advise. Thank you, Michelle.

Troubleshooting: Obviously, it’s a glitch in the camera app so you have two options here: first, try to clear the cache and the data, and second, if the first option failed, wipe the cache partition.

Clear Camera Cache and Data

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Camera.
  6. Tap Clear cache.
  7. Tap Clear data.

Wipe Cache Partition

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Galaxy S6 Edge randomly opens the Camera app

Problem: Randomly this evening my home and power button stopped working. Then the phone randomly opened my camera followed quickly by the Google app. This has continued for the last two hours even in safe mode. We’ve tried a bunch of recommended fixes but nothing is working.

Troubleshooting: If the problem occurs in safe mode, it means that there’s an issue with the touchscreen. Of course, all we know is that the problem began with the Home and Power buttons stopped working but there must be a root cause to all this that wasn’t mentioned. It’s possible it’s liquid or physical damage. But since we really don’t know what the cause is and it’s obviously a hardware issue, I suggest you visit a local shop or bring the phone back to your provider and have it checked by a technician.

Galaxy S6 Edge shuts off when Camera is launched

Problem: Hi sir. I want to launch the camera and my phone shuts off. I have to restart it and if again I launch camera, it again shuts off. I reset my phone to factory setting and now even there are no any third party apps but the problem remained. Please advice. Thanks. — Kuljit

Suggestion: First of all, the reason why there are no third-party apps in your phone is because you did the factory reset, which deletes all third-party apps, files, settings, etc. The real problem here is that your phone shuts off automatically when the Camera app is launched and that’s all we know. You didn’t mention any significant events that may have led or caused this. If this problem didn’t exist the day you got the phone, then it started after you did something to it and there’s no way we can suggest a solution if we don’t know what the cause is.

However, if this problem was already happening since day 1 or was randomly occurring, it means the problem is defective out of the box and you need to have it replaced.

It’s clear it’s not a third-party app that’s causing it and surely not a firmware issue. So, I suggest you have the phone checked by a technician as it’s clearly a hardware issue triggered by an app.

Galaxy S6 Edge shows “Unfortunately, Camera has stopped” error

Problem: I tried to access camera with the camera icon but get the message “Unfortunately, Camera has stopped.” How can I fix this? Thanks.

Troubleshooting: If it occurred without apparent reason, then it’s an app glitch and rebooting the phone will fix it. However, if it occurred after a firmware or app update, then clearing the cache and data of the Camera app will get rid of this error.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Camera.
  6. Tap Clear cache.
  7. Tap Clear data.

If the problem remained after the second procedure, then you need to do further troubleshooting. The next thing to do is boot the phone in safe mode and test the camera app from there.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Now that you’re in safe mode, open the camera to see if the error still shows up. If it does, then do the master reset. If not, then you must have installed an app that triggers the error once the app is launched. Find that app and uninstall it but if you can’t find it, then a master reset will still fix the problem for you but be mindful of the apps you install.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

 

Samsung Galaxy Note 4 “Server error occurred. Restart camera” error, more camera related issues

Its camera is one of the selling points of the Samsung Galaxy Note 4 (#Samsung #GalaxyNote4) as it offers better picture quality than previous Galaxy devices, however, it’s not perfect. A few weeks after its release, many owners already complained about some issues with the camera and we’ve been receiving emails from our readers about various issues.

Samsung-Galaxy-Note-4-Camera-Problems

One of the problems addressed in this post is the problem that involves an error message that goes “Server error occurred. Restart camera.” A few of our readers also asked about the problem involving a Note 4 that shows grey images after snapping some pictures.

Read on to know more about these problems and other issues I tackled in this post. If you were trying to find a solution to a totally different issue, then visit the troubleshooting page we’ve setup for the Note 4. If the solutions we provided don’t work, then contact us by filling up this form.

Here are the problems addressed in this post…


 

“Server error occurred. Restart camera” error

Problem: The error occurs when I try to use a downloaded camera filter. These are the filters you download through the note 4 original camera app. The preinstalled filters work fine, and the downloaded filter also worked fine until recently. Now, the camera crashes every time I try to select any if the downloaded filters. I have uninstalled and downloaded the filters many times over, same result. I tried the soft reset by removing the phones battery for more than ten seconds.

Any ideas?

Troubleshooting: The recent update may have corrupted the files handling those filters or some caches that has something to do with the camera. The first thing to do is clear the cache and data of the Camera app to reset it to default. The procedure will also delete the downloaded filters but don’t worry as  you can always download them back.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings and scroll to ‘Applications’ section.
  3. Touch Application Manager.
  4. Swipe left or right to display contents of ‘ALL’ tab.
  5. Scroll to and tap the Camera app.
  6. Tap the Clear cache button.
  7. Tap the Clear data button, then OK.

If it’s just a typical app problem, this procedure will fix it for you, however, if the problem persists after this, then try wiping the cache partition.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Wiping the cache partition will delete all cached files used by the system to make apps run smoothly after the first initialization. For issues that started after an update, this procedure is very effective. But your last option in case this, too, didn’t work is factory reset.

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings and scroll to ‘User and Backup’ section.
  3. Tap Backup and reset.
  4. If you want, you can tick the checkboxes next to Automatic restore and Back up my data.
  5. Tap Factory data reset.
  6. Touch Reset device.
  7. You may be asked to enter your PIN or Password.
  8. Tap Continue and then Delete all.

If all else fails, have the phone checked by a technician as there’s a big chance it’s a hardware issue.

Pictures taken by camera shows solid grey image

Problem: After taking a photo and trying to view it I get a solid grey image. Even when it shows and I try to load the photo to Facebook it won’t load, saying there was an issue with it.

Troubleshooting: The solid grey image means the Gallery app cannot find the source of the picture that’s why it’s showing the default thumbnail. That said, if the Camera app is set to automatically save pictures in SD card then it might be damaged, corrupted or was un-mounted.

Verify that the microSD card is mounted and that the phone can read from it. After this and the phone still shows the solid grey image, then change the setting to make the camera save pictures in the phone’s internal storage.

But assuming the camera app saves pictures in the phone’s memory, then it must have something to do with the app itself. In this case, try clearing both the cache and the data and if it failed, then a master reset is necessary.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Recording videos with LED flash on

Problem: Every time I try to use the flashlight for a video I can’t find it. I go into the settings whenever I record to see if I can turn it on somehow but I don’t see anything…is it possible that I can’t record with any light?

Solution: Before recording the video, make sure the flash is set to on and then start the recording; you cannot toggle the flash from off to on when you’re already recording. Or, you can use a flashlight widget to turn the LED one and then you can record.

Camera Settings icon missing

Problem: When I open the camera app, I cannot see the gear symbol to make adjustments to the camera settings. I have three buttons on the top: Auto Flash, HDR on, and camera switch (front to back)

On the bottom there is the MODE, Camera Shutter, Video Recorder and a symbol for external memory.

I don’t see the gear for configurations anywhere. Please advise me. Thanks.

Solution: Your phone is set to run on Easy Mode in this case; disable Easy Mode and everything will be back to normal.

  1. Press the Home button.
  2. Swipe to the right.
  3. Touch the Easy settings icon.
  4. Tap the Easy Mode and choose Standard Mode.

After this, you will be able to see the Settings icon on your camera together will all other icons that disappeared.

Owner disappointed of the Camera

Problem: Very disappointed with camera. It has major problems interpreting light exposure e.g. if taking an interior shot and a small window is in general area it will expose for that. In outdoors same issue – the sun HAS to be behind you not to side etc.  In these shots it bleaches photo where light source is. So major exposure issues. Often just a normal shot will be over exposed too and that is all with the HDR off. Also the colours are not true particularly in sunsets. Very, very disappointed. Most of photos taken are useless. A disposible camera does better. I bought the phone for its camera. I returned it as GPS also didn’t work and raised issues with camera but they are not fixed. — Liz

Answer: Hi Liz! You’re not the only one disappointed with the camera of the Note 4 but that’s how it’s built. I understand the disappointment but the fact is there’s not much we can do to make the devices camera capture images better. It sounds like you are a pro photographer or, at least, someone who has sufficient knowledge in photography, so I know you can still produce good shots but you will be the one to adjust your angles.

Camera has slightly fuzzy looking screen

Problem: My phones camera has a slightly fuzzy looking screen like a ghost fuzzy. Lol I don’t know how to describe. Focusing is weird to me and where can I find macro mode? It was my favorite mode on my s3. Thanks! — Christie

Solution: Hello Christie! It looks like you haven’t taken off the protective film of the camera lens. For new phones, that film won’t make much of a difference on the quality of pictures but after a while, it will become blurry and your phone may not be able to focus like it did before.

As to the macro mode, nope, Samsung took that away but there are free apps from the Play Store that offer such service and one of my favorites is Camera FV-5. There are others but free apps often don’t offer the same service as paid ones.

Video quality is bad when sent as MMS

Problem: Video is horrible when trying to send via message.  Is the problem that the video must be compressed to send?  Is there a good way to send video that isn’t all pixelated?

Answer: Sadly, that’s normal. Videos, pictures and other files are compressed if they exceed the limit, so that explains why the quality of your videos is bad when sent as MMS. The size limit may vary from provider to provider and there’s not working around it. If you want you can upload the video somewhere (like YouTube) and just send the link to whomever you want.

Phone heats up when camera is used

Problem: Every time I use my video camera/ camera with the flash on, it’s literally burning up.  Within seconds my phone is to hot to touch. The only way I’ve found to fix it is to take the battery out for it to cool.

Suggestion: It’s obviously a hardware issue and while we want to help our readers, there’s not much we can do about this problem. I suggest you bring the phone to a shop or to your provider and have it checked immediately.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 5 takes too long to capture pictures, Camera settings gone, more Camera issues

The new Samsung Galaxy Note 5 (#Samsung #GalaxyNote5) has an amazing camera and it’s one of things the company always gives emphasis on its ads that’s why we understand why some users get extremely disappointed if it doesn’t work the way it should.

Samsung-Galaxy-Note-5-Camera

In this post, I tackled a few camera related problems with the Note 5 including the lagging issue wherein the camera takes so long to snap a picture. Cameras are supposed to be quick to be able to capture important events but how would you feel if opening the app take forever to accomplish?

Read on to know more about the issues I addressed in this post. If, however, you were looking for a solution to a different problem, then visit our troubleshooting page for the Note 5. It’s there that you can find hundreds of issues we already addressed in the past. Find issues related to yours and try the existing solutions. If they don’t work, then feel free to contact us.

Note 5 taking so long to snap pictures

Problem: Trying to take a picture and it wants to wait and circle and by the time it take the picture it over and people or things have moved. Very frustrating. Just want to click and get picture.

Troubleshooting: If this problem existed since day 1, then I suggest as early as now that you get it replaced or talk with your service provider to come up with a remedy as it is a hardware issue.

However, if the problem started out of the blue without apparent reason, then try to isolate the problem by booting the phone in safe mode. Please note that booting in safe mode doesn’t solve anything but gives us an insight as to what causes the problem:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

In safe mode, try to take pictures to see if the camera still does what you described. If so, then it’s probably a problem with the camera app itself or the firmware but we don’t know for sure. So, the next thing you need to do is clear the cache and data of the Camera app:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the Camera app.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded data, login information, settings, etc.

After the camera app has been reset, try again and if the problem remains, then you really don’t have much of a choice but to perform a master reset.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

On the other hand, if the problem was solved in safe mode, it means one or some of the third-party apps is getting in the way, in this case, you need to find the app and uninstall it. You may start with apps that is somehow connected with the camera app and if you have a lot of pictures saved in your phone already, the problem might have something to do with the Gallery app. Try to move some of your pictures to a computer or any backup device you have.

Also, if the Camera app was set to save pictures to the microSD card, try changing it back to the internal storage and if the issue was fixed that way, then it’s the microSD card that has issues. The key to the resolution of this problem is keen observation.

Note 5 Camera settings are gone

Problem: I have lost almost all of my settings on my camera. in mode I have only auto and panorama and there are no setting at the top of the screen?? all that’s at the top are two icons the flash and HDE on of. Not sure if there just hiding or if there gone altogether. I’ve only had the phone for a few weeks and everything was there last week now almost all settings are gone and I cant find any where to get in.

Troubleshooting: Has there been any sort of firmware update recently? If yes, then it’s probably a firmware issue and we can never be sure if it’s a bug in the firmware or caused by corrupt data and caches. Try to reset the phone to give it a fresh start and if the problem exists after doing that, then report it to your service provider or Samsung so their technicians will do something for it. More often, re-flashing the firmware will fix it.

On the other hand, if the problem started without apparent reason and if there was no update, then clearing the cache and data of the camera app often takes care of this kind of problem.

Does the Note 5 camera have an option for facetags?

Question: Does the camera have an option for facetags? I can’t seem to find it in either the camera or in the gallery.

Answer: No, there’s no option for facetags in the camera setting; Samsung removed and for what reason, well, we honestly don’t know.

Note 5 Camera starts to become blurry

Problem: My rear camera now starts up blurry and I have to lightly tap the top corner to initiate focus.  The issue also happens in Safe Mode and after wiping cache/data and resetting the phone.  I suspect this is a hardware issue but I notice a lot of people have reported this with past Samsung devices so I’m not sure what to do next, any help would be great, thanks!

Troubleshooting: One way to rule out the possibility that it’s a firmware issue for good is to perform a master reset. After that, don’t install any app just yet but try the camera out to see if the problem remained and if so, then it’s probably a hardware issue. The camera or may be just the lens or the sensor may need to be repaired or replaced. Call Samsung about it to get instructions how to get it fixed.

“Warning Camera Failed” error

Problem: When I click the camera icon I get a warning camera failure message and have to reboot my phone for my camera to work.

Troubleshooting: If the problem gets temporarily fixed by a simple reboot, then there’s a chance it’s just a firmware problem. A master reset may be necessary to fix it permanently, or at least, it will rule out that possibility. If the issue continues after that, then you need a technician to take a look at it.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.