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How to fix Camera Failed error on your Samsung Galaxy Note 8 (easy steps)

When the camera on your smartphone is not working, it doesn’t always indicate that the physical camera is busted. In fact, most widespread camera problems are tied to software errors than hardware damage. This means that they are rectifiable by end-users. Highlighted in this post are generic solutions and recommended workarounds used to deal with a relevant problem transpiring on the Samsung Galaxy Note 8 camera. It’s about the dreaded camera failed error. Read on and get help when needed.

Before anything else though, if you have other issues with your device, then visit our troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

First solution: Force close Camera app and restart.

If it appears as a random issue like when you only see the camera failed warning when using a certain video or image file through the camera app, then it’s an isolated issue that can be rectified by forcing the camera app to close and then restart it. Here’s how:

  1. Swipe up or down from the center of the Home screen to show the Apps tray.
  2. Navigate to Settings then tap Apps.
  3. If necessary, tap the Dropdown icon then select All apps.
  4. Tap to select individual apps then tap the option to Force Stop.
  5. If prompted, tap Force Stop again to confirm.

To apply the changes and refresh your apps and phone system, perform a soft reset or simply restart your phone. Doing so will also help clear up the internal memory of your phone for better and smoother functions.

  1. Press and hold the Power button until the Power Off prompt appears.
  2. Tap the option to Restart.
  3. Tap Restart again to confirm.

In the case where your device gets frozen as the camera app becomes erratic, a forced reboot would be necessary. It’s a simulated battery removal procedure that works the same as a soft reset does without affecting any data stored on the internal memory of your phone. And here’s how it’s done:

  1. Press and hold the Power button and Volume Down button simultaneously for up to 45 seconds.
  2. Release both buttons when the phone reboots.

Once your phone has rebooted completely, try to launch the camera app again and see if the camera failed error is gone. If not, then move on and try the next solution.

Second solution: Clear app cache and data/wipe cache partition.

Cache are temporary files that are stored on apps and phone system too. These files are important for fast reloading of similar information but can also trigger errors when they get corrupted. To rule corrupted app cache from the possible triggers, try to clear cache and data from the Camera app with these steps:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings then select Apps.
  3. Tap on Camera app.
  4. Go to Storage.
  5. Tap the option to Clear Data then tap OK. Selecting this option will delete any stored data in the app including settings and other saved information thus it’s optional.
  6. Tap Clear Cache. This option clears temporary files or cache files from the Camera app.

Restart your phone when you’re done clearing app cache and data and then try to open the camera app. If it still shows a camera failed error, then try wiping the cache partition on your Galaxy Note 8 with these steps:

  1. Turn off your phone.
  2. When it’s powered down, press and hold the Volume Up, Bixby (Home), and Power buttons simultaneously.
  3. Release all buttons when the Android logo appears. The Android system recovery menu options will then show up following the Installing system update prompt.
  4. Press the Volume Down button several times to highlight wipe cache partition from the given options.
  5. Press the Power button to confirm selection.
  6. Press the Volume Down button until Yes is highlighted.
  7. Then press the Power button to confirm.
  8. When the Reboot system now option is highlighted, it denotes that the wipe cache partition is finished. At this point, press the Power button to restart your device.

Third solution: Boot into safe mode and diagnose apps.

All third-party apps are temporarily disabled when you boot your phone in safe mode. This then allows you to determine whether a third-party app is triggering the Camera failed error upon loading the camera app. Follow these steps to enable safe mode and diagnose apps on your Note 8:

  1. Turn off your phone.
  2. Press and hold the Power button past the model name screen.
  3. Release the Power button when the Samsung logo appears on the screen.
  4. Immediately after releasing the Power button, press and hold the Volume Down button.
  5. Continue to hold the Volume Down button until the phone completely restarts.
  6. When you see the Safe Mode label at the bottom left corner of the screen, release the Volume Down button.

Try using the camera app while in safe mode. If the error is gone, then you will need to find out which from your downloaded apps is the culprit. To give you some clues, try to think of which app you’ve added before the camera error started to show up. You may need to uninstall your recent apps individually in this case.

If the camera failed error still occurred with safe mode enabled, then you need to continue troubleshooting software problems on your phone that might have caused the camera app to become this erratic.

Fourth solution: Update device software to the latest version available.

New software updates not only bring in new features but also offer security enhancements and fix patches to address existing errors and software problems. If you haven’t already, then check for any available software update for your Note 8 over-the-air (wirelessly) with these steps:

  1. Open the Apps tray.
  2. Tap Settings.
  3. Tap Software update. If an update is available, back up all important data for safekeeping.
  4. To instigate update downloaded, select the option to Download updates manually.
  5. Tap OK.
  6. Tap Start.
  7. If prompted with a restart message, tap OK to instigate device reboot or soft reset. Doing so will apply the new changes from the recently installed update on your device.

Reboot your phone when the update is completely installed. This will implement all new changes from the recently installed software update on your device. Then test the camera app to see if it is already working flawlessly.

Fifth solution: Backup and reset your device to factory defaults.

As your last resort if all else failed to fix the camera failed error on your Samsung Note 8, you may go for a master reset to wipe everything from your device system including bugs and malware that might have caused this error to persist. After the reset, your device will be restored to its factory defaults settings. This means the need for you to set up everything again. If you’re willing to give it a shot, then follow these steps to get started:

  1. Swipe up on an empty spot from the Home screen to open the Apps tray.
  2. Tap Settings then go to Cloud and accounts.
  3. Tap Backup and Restore then enable the switch to Back up my data or Restore option.
  4. Wait until the backup creation is finished.
  5. Then go back to the Settings menu by pressing the Back key.
  6. Tap General Management.
  7. Tap Reset.
  8. Select Factory data reset from the given options.
  9. Tap Reset.
  10. When prompted, enter your screen lock credentials.
  11. Tap Continue.
  12. Tap Delete all to confirm.

Your phone will restart automatically when the reset is finished. By then you can proceed with the initial device setup. A setup wizard will walk you through the entire process so it should be quick and easy.

Seek further assistance

You may contact Samsung Support or your carrier for other options and recommendations especially if the problem started after installing a new software update. Doing so will allow them to make necessary assessment to determine whether the Camera Failed error you’re dealing with is triggered by some update bugs. If the problem only occurs to the pre-installed camera app on your Galaxy Note 8, then you can try using other similar app as temporary option.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix Camera app that stopped working on your HTC U12/U12 Plus, warning camera failed [Troubleshooting Guide]

Many people would consider camera specs among the key things to check before procuring a new smartphone. The more advanced camera features it offers the better. The HTC U12/U12 Plus device is among those that offer great camera features with a 12MP wide-angle camera and 16MP telephoto camera. It also sports some advanced camera features and presets such as ultraspeed autofocus, face detection, panorama, and bokeh mode to name a few.

Overall, it’s a great camera Android phone these days. But just like other great smartphones offering great camera specs and features, the HTC U12/U12 Plus camera app is also not free from random flaws. One of the most prevalent issues concerning the HTC camera is on the Camera Failed warning. It usually occurs when the camera app suddenly stops to work on the phone. Apparently, this could denote a software problem but may also be attributed to physical or liquid damage on the phone’s camera or other relevant components.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot HTC U12 with camera that keeps failing?

The methods I demonstrate in this post are used to deal with software-related issues with the HTC U12/U12 Plus camera. Keep reading and feel free to refer to this walkthrough if ever you need some more inputs on how to deal with this issue.

First solution: End Camera app then restart.

If this is the first time you’re seeing the camera failed warning and first instance for the camera app to fail or stop working on your HTC U12/U12 Plus, then it’s likely just a random app glitch. To rectify the glitch, simply end or quit the camera app or any other background apps on your device. Here’s how:

  1. Press the Recent Apps key.
  2. Flip through the apps previews to navigate to different apps.
  3. Then swipe the Camera app’s preview left or right to end or close it.
  4. If you see multiple running apps, tap Clear All to close them all at once.

After clearing the camera and background apps, re-launch the Camera app and then see if it’s already working properly this time. If it still fails and prompts the same camera warning, then continue to troubleshoot more complex software issues on the phone.

Second solution: Soft reset/reboot your phone.

Another simple solution you can try on is a soft reset or device restart. Doing so will help clear minor software errors that cause random apps problems to occur including those afflicting the phone’s camera application. Here’s how to soft reset your HTC U12/U12 Plus:

  1. Press and hold down the Power button for a few seconds.
  2. Select Power off from the menu options then tap OK to turn off your phone.
  3. After 30 seconds, press and hold the Power button again until the phone restarts.

If your phone becomes unresponsive as the camera app stops working, then performing a force restart would be necessary. It’s a simulated battery-removal process that is used to reboot a froze device.

  • To force restart your HTC U12/U!2 Plus, just press and hold the Power button until the menu appear then tap the option to Restart.

Both these methods don’t affect saved data on the phone so creating backups won’t be necessary.

Third solution: Clear app cache and data.

Caches are comprised of temporary files that are saved on every app or phone system. These files are essential for multitasking like when switching between various apps. However, keeping more apps running in the background may also cause conflicts especially when any of them gets corrupted or goes rogue. To clear this out, clear cache and data from your phone’s camera app with these steps:

  1. Open the Settings app on your phone.
  2. Tap Apps & notifications.
  3. If necessary, tap to See all apps.
  4. Scroll to and tap Camera.
  5. Tap Storage.
  6. Tap Clear Cache to wipe cache from the app’s memory.
  7. Tap Clear Data to erase temporary data saved for the app.

Reboot your phone after clearing cache and data from the Camera app to clear any residual data from the app’s memory and likewise on the system folders.

Fourth solution: Install new updates for your phone.

Software updates can also be the key resolving a device issue that’s caused by malwares and software bugs. This is likely the root-cause if the camera app suddenly stops after downloading images files and store it on the Gallery folder. Installing the latest software update on your device can therefore resolve the problem as it usually offer fix patches to clear and address bug-inflicted errors that might have caused the camera app to fail or become unstable Here’s how to check for and manually download and install software update on your HTC U12/U12 Plus:

  1. Tap Settings from the Home screen.
  2. Tap General tab.
  3. Tap Update center, then tap System update.
  4. Tap the option to Check for update.

An update notification will show up on the screen if a new system update is up for grabs. Before you download the update, make sure your phone has ample of RAM or internal memory space and battery life should be at least 50 percent.

Then follow the onscreen prompts to start downloading and installing the new update.

Fifth solution: Wipe cache partition on your phone.

Software-related errors including those that are inflicting troubles with the camera app can also be remedied by wiping the phone’s cache partition. Temporary files that are stored as cache on the system folders including those that were corrupted will therefore be cleared in the process, keeping the system free from errors and ready for another restart. Here’s how a factory data reset/master reset is done :

  1. Turn off your phone completely.
  2. Press and hold the Power button and Volume Down button simultaneously for a few seconds.
  3. Release both buttons when the screen turns black with red and blue text.
  4. Press the Volume Down button repeatedly to scroll to and highlight Reboot to bootloader option.
  5. Then press the Power button to confirm selection.
  6. Press the Volume Down button again to highlight Boot to Recovery Mode option then press the Power button to confirm. This will prompt you with the Recovery options.
  7. Press the Volume Down button to highlight Wipe cache partition and then press the Power button to confirm.
  8. Wait until the Reboot system now option is highlighted then press the Power button to confirm and instigate device restart.

Wiping cache partition is highly recommended to clear minor-post update issues on the phone. That said, this can be an ultimate solution to try if the camera failed warning started to occur from an update installation.

Other options

Booting the phone in safe mode can also be considered an option to determine if the problem is caused by third-party apps or not. It’s also worth a shot to carry out a master reset if the camera failed warning persists and your HTC U12/U12 Plus camera still doesn’t work after performing all applicable workarounds and possible solutions. Doing so will help clear fatal system errors that might have inflicted troubles to built-in apps including the Camera application. This reset will wipe everything from the phone and then revert the default options and factory settings.

Otherwise, visit the nearest HTC-authorized service center in your area to have your device thoroughly assessed by a technician for signs of hardware damage. Physical or liquid damage on any of the camera components may also be the underlying cause of the problem. In that case, hardware repair is needed.

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S9 Plus that reboots when taking a picture (easy steps)

We have received complaints from some of our readers about their Samsung Galaxy S9 Plus smartphones that reportedly keeps on rebooting when taking pictures. The way I look at it, it could be a problem with the camera that triggers some of the services used by the firmware which may cause some inconsistencies. Or, it could be purely a firmware related issue. We really can’t tell what the issue is all about without doing some troubleshooting procedures.

So, in this post, I will walk you through in troubleshooting your Galaxy S9 Plus that reboots on its own hen the camera is used to take pictures (or record videos for that matter). We will try to rule out every possibility to be able to determine what the problem is and why it’s happening. That way, we can try to formulate a solution that will fix this issue for good. So, if you’re one of the owners of this device (or any smartphone for that matter) and have this kind of problem, continue reading as this article may help you somehow.

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our Android issues questionnaire.

How to troubleshoot Galaxy S9 Plus that reboots when taking pictures

Apparently, this problem has something to do with the camera so our troubleshooting will immediately focus on that. The following procedures are the most effective solutions we’ve been using to fix issues like this. Try to see what works for you…

First solution: Clear cache and data of Camera

The fact that the phone only reboots when you’re taking picture could mean the problem is only with the camera. The best thing for you to do is reset it to bring it back to its default settings and configuration.

Clearing cache or data from an app can fix some software problems. If you clear data, any data stored in that app is lost, such as settings, login information, and saved games. If you don’t want to clear the data, try just clearing cache first. If you still experience problems, then clear data too.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Camera.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

After doing this, try taking pictures to know if the phone would still reboot and if it still does, then try the next procedure.

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Second solution: Take pictures while phone is in safe mode

It is very important to know if the problem still happens in safe mode or not because it will give you a clue that will lead to the resolution of this problem. When in this mode, all third-party applications are temporarily disabled. So, if the issue is fixed, it means there’s an app that causes it. The next thing you should do is find that app and uninstall it and here’s how you do those things:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

And this is how you uninstall applications from your phone:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

However, if the phone still reboots even in safe mode while taking pictures, then you should try the next procedure.

Third solution: Delete system cache

It is important to delete the system cache first because there’s a possibility that the reason why the phone reboots while taking pictures is due to some corrupt caches that are used by the system. You’re actually not just deleting these caches but replacing them with new ones and everything is done automatically. Follow these steps to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

After wiping off contents of the cache partition and the problem remains, then you have to do the next procedure.

Fourth solution: Backup files and reset phone

 

It’s possible that this problem is due to a hardware issue and so you need to do this last solution. If it works, then the problem could have only been with the firmware or at least, software-related but if not, then you need to bring the device to the shop and you won’t have to worry about your privacy as all your personal information and files will be deleted. Just don’t forget to backup your files before the reset as they will be deleted.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve been able to help you one way or another. If you have other issues with your phone, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Samsung Galaxy S5 Lollipop Problems, Errors, Solutions & Troubleshooting [Part 57]

Galaxy-S5-Lollipop-Problems-57

The Samsung Galaxy S5 has been running on Android 5 lollipop for several weeks now but we’re still getting a lot of reports and complaints from our readers. This is the 57th part of our Galaxy S5 Troubleshooting series and I addressed a dozen of problems in this post. For owners who are currently bugged by problems and to our readers who were seeking for help, take time to browse this page as your concerns may be among the ones I cited here.

Please note that this is a free service we provide and we spend time researching on your issues. So, please, when you contact us, do your part and provide as much details as possible about your problems. Include the information of your phone, the version of Android it’s running and when the problem started. We don’t care how long your email is, we will read it. Also, please be reminded that we are not, in any way, associated or affiliated with any of the manufacturers (in this case Samsung). If the purpose of your email is to rant, spare us.

We already addressed hundreds of emails since the release of this device and probably addressed issues similar to yours. Visit our Galaxy S5 Troubleshooting page as we listed all issues we fixed and questions we answered. For those who want to contact us, you may send your problems/questions to [email protected] or post on our Facebook wall and/or Google+ page.

Click on the link below to go to specific problem:

  1. Galaxy S5 Time in Text Messages Incorrect
  2. Galaxy S5 Contacts Won’t Load After The Update
  3. Galaxy S5 Can’t Be Detected By PC & App Issue
  4. Galaxy S5 Can’t Make/Receive Calls or Send/Receive SMS
  5. Galaxy S5 Won’t Respond When Locked, Screen Flashes When Charging
  6. Galaxy S5 Keeps Popping Up Water Damage Alert
  7. Galaxy S5 Screen Flickering Issue
  8. Galaxy S5 Can’t Make/Receive Calls After the Update
  9. Galaxy S5 Heating Up Plus Performance Issue
  10. Galaxy S5 Slightly Bent, Camera Problem, Unresponsive Screen
  11. Galaxy S5 Can’t Send/Receive MMS
  12. Galaxy S5 Says It Has -1 Unread Message

Galaxy S5 Time in Text Messages Incorrect

Problem: Hello! I am having a time stamp issue with my text messages. It was totally fine a couple days ago but now I am having issues.

When my friends text me it says the messages are coming in at a 3 hour time difference (the texts I receive are 3 hours earlier). It’s causing all of my texts to be at the bottom and all of theirs to be at the top.

Also, I tried looking at my date and time settings and when I click automatic time, it sets it to the time that my text messages are received (about 3 hours earlier). Even when I try automatic time zone it’s wrong as well. I have tried clearing my cache and cookies and still nothing has helped.

Please help me with this issue as it is a major inconvenience. Thank you for your valuable time. — Mel

Troubleshooting: Hi Mel. Here’s one way to go about this:

  1. Uncheck Automatic time zone and manually choose the correct zone.
  2. Uncheck Automatic Time & Date.
  3. Set the clock to correct time.
  4. Check Automatic Time & Date.

Just in case the first procedure won’t work, I suggest you backup your data and perform full hard reset.

Full Master Reset

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Galaxy S5 Contacts Won’t Load After The Update

Problem: I recently updated my s5 and I’m having some problems with it. My contacts won’t load. When I open the contacts apps it just says updating contact list and none of my messages are labeled by my contacts, only the number comes up. The weird thing is that when I type in someone’s number on the phone application it recognizes the number I typed in as someone’s number in my contacts. Also, the update filled up my memory on my phone. I don’t have very many pictures, apps, or songs on my phone. The majority of t my memory is taken up by contacts storage, 5.82 GB and system memory, 5.46GB. Is there anyway I can get rid of the stuff I don’t need? — Steven

Related Problem: Hi, Since downloading the lollipop update, I am having problems with my phone. My contact list will not load nor will my logs. I can’t add people into my contacts either. Also, my phone gets hot now. Sometimes, it lags and freezes now. I went to US Cellular for help and they were unable to help me. They even called Samsung for help, and they didn’t know what to do either. So, to send a text, I have to go to phone-and start putting in the name of whom I want to send a text-tap on their info-and then I can send them a text. This is all so annoying. I wish I had not done the lollipop update. — Rosalie

Troubleshooting: Hi Steven. First of all, just to rule out the possibility that it is just a glitch with the Contacts app or the firmware, clear the cache and data of the app. Don’t worry, your contacts are safe; there’s actually another service that stores all your contacts, it’s called Contacts Storage.

Now, based on your description, it seems like you have duplicate contacts in your phone. You see, when dialing someone’s number, the phone cannot recognize it even if the contact is properly labeled. That’s the most common sign of a duplicate contact. To get rid of those duplicates, you really don’t need to delete them but merge them with contacts that are identical. Here’s how you do it:

  1. Launch the Contacts app.
  2. Tap the contact in question.
  3. Tap the merge icon.
  4. Tap Link another contact.
  5. Choose the duplicate contact.
  6. Tap Done and do the process again for contacts that have duplicates.

Galaxy S5 Can’t Be Detected By PC & App Issue

Problem: Hi, nice blog you have on The Droid Guy. I have a Galaxy S5 from SFR (French carrier). Ever since I upgraded to lollipop, I have 2 issues :

– I cannot connect to a PC using USB cable anymore; I simply do not see that option (Connect via USB) or any such wording. Though power does come in the phone from a PC, and I connected to that PC a few months back.

– when I unlock the screen and start an application, or browse to a service, after 2 seconds another app, always the same , tries to open up instead, blocking the app I intended to use.. It is an app I installed, not a pre-installed app or an android service. It blocks even the alarm when it is supposed to wake me up !

I could not find anything related to USB on your page on that topic. What am I missing ? Thanks! — AA

Troubleshooting: About the USB problem, it’s more likely a driver issue with the computer. Try updating or reinstalling the driver, or better yet, install the latest version of Samsung Kies and the problem will be fixed.

The second problem seems a bit complicated because we don’t have any idea what kind of app is causing the problem and what kind of app pops up when the former is launched. That said, the most logical thing to do is to uninstall the app that keeps popping up. After doing so and it will still pop up, then try to see if it’s not a feature of the app you intended to use. Lastly, if the problem isn’t fixed, uninstall the app that triggers the latter to pop up.

Galaxy S5 Can’t Make/Receive Calls or Send/Receive SMS

Problem: I updated my S5 and now I can’t receive phone calls can’t make phone calls and the same with texts. Please help. My service provider says I have to travel all the way to Dallas to get my phone fixed and that is an hr and a half away from me. — Rhea

Suggestion: Hi Rhea! If the phone doesn’t have any other problems aside from not being able to make/receive calls and send/receive text messages, then the problem might still be in the provisioning of the phone. It’s a network thing, some kind of a “registration” for your phone in your provider’s system so it can receive service. During my tenure as a wireless tech support, I did receive a lot of calls from owners having the same problem as yours. What needs to be done is to re-provision the phone so it can receive signal or service and it can be done over the phone. However, I don’t want to discredit your provider, so if they said their tech needed to check the phone physically to fix the problem, then you have no choice but to follow what they told you.

Galaxy S5 Won’t Respond When Locked, Screen Flashes When Charging

Problem: I have a Samsung Galaxy S5 for almost 7 months now and I’m starting to have problems with it. First my phone will lock up on the locked screen, it will go black and none of the buttons will work until I take it out of the case and take the battery out. Second, when I plug my phone up to the 120 volts in my house the screen starts to flash. How can I fix these problems on my phone without buying a new phone? I left an I phone 4s because I was having trouble out of it, so please help me fix my phone before I get mad and change to a different phone. Thank you! — David

Troubleshooting: If the phone refuses to respond even if the Power button is pressed to wake it up, then it’s suffering from a performance-related issue, unless one of the downloaded apps is causing it. To rule this possibility, try booting the phone in safe mode and lock it, and then try to wake it up to see if the phone still freezes. If the problem doesn’t occur in safe mode, then find the app that’s causing it and uninstall it. Otherwise, the problem is with the firmware and provided that the phone didn’t suffer from physical or liquid damage, there is a possibility the flashing of the screen when charging is related to the first issue. That said, it is necessary to hard reset your phone but don’t forget to backup all your data first.

Galaxy S5 Keeps Popping Up Water Damage Alert

Problem: Hello, I came across your drove of knowledge on S5 and thought I might ask – I have a really annoying problem with my phone as I have bought the original Samsung flip case and I somehow believe connected it appropriately but the phone keeps telling me every five seconds that the battery case has not been properly connected and thus it is not waterproof. This is rather annoying as it does not let you type properly or listen to youtube (the notice pauses the stream). Is this a common problem and is there any way to switch off the notice? Best regards, Gert.

Troubleshooting: Hi Gert! Just make sure the back plate is snapped on and the charging port is properly sealed by the cover. After that and the phone is still popping up the warning message, there’s nothing you can do about it but to dismiss it every time it pops up…unless, you want to root your phone, which may void your warranty, and get rid of the warning message by installing Xposed framework then enabling Xposed G-Touchwiz. Please proceed at your own risk. And NO, there’s no way you can get rid of the alert without rooting your phone.

Galaxy S5 Screen Flickering Issue

Problem: My S5 started having screen flickering/glitches about a month or more ago. I put it off, cos it wasn’t that much of an issue. It just did it when I went to shut the screen off, when the screen was awoke by a notification, and when I turned the screen on. No biggy. But now it’s started to not turn on. The LED light will blink & you can sometimes see it light a bit to flicker only in the top of the screen. Can you please help me troubleshoot what’s wrong and possibly how to fix it? I got this phone in June or July of last year. Could it just be time to get a new phone? Thanks in advance. — Quinley

Troubleshooting: When to comes to the screen flickering, it is more often a hardware issue than anything else. However, there have also been reports of screen issues caused by apps, so it would be wise to just boot the phone in safe mode for now and observe if the problem still occurs. Of course, if the problem disappeared in safe mode, it’s just an app issue and all you need to do is find the app that’s causing it and uninstall it.

However, if the problem remained even in safe mode, then we are almost certain it’s a hardware issue (specifically a display problem). That said, you need help from a technician but before that, make sure you’ve backed up your data because the first thing the technician would do is to reset the phone to factory defaults and thus, deleting all your personal data. It is also wise to perform factory reset prior to sending your phone in for repair.

Galaxy S5 Can’t Make/Receive Calls After the Update

Problem: Hi, I just upgraded my Samsung S5 last week because it kept prompting me the upgrading message. After upgraded, I notice I am not able to make any outgoing calls or receive incoming calls.

Whenever I answering the call, it will ended itself. Same as whenever I make outgoing call, only heard one ringing tone and it will turned to call ended itself. Please advise. Thanks. — Ivy

Suggestion: It sounds like the phone needs to be provisioned again by your service provider. As long as it’s getting good signal or coverage, problems like this are often network related. So, call your service provider and report the problem. They may be able to help you fix it.

Galaxy S5 Heating Up Plus Performance Issue

Problem: Hello, my Samsung S5 has been acting up and honestly I’m not sure whether this started with the lolipop update or earlier.

The phone warms up if I’m browsing the Internet , whether it’s Facebook or any other page really. If I’m on it for more than 10 minutes , it starts warming up. Or even if I’m on a phone call for about 15 minutes , the phone gets so hot that I turn it off for fear of battery explosion or something similar.

That’s not the only problem , but the phone itself isn’t working properly. It’s slow at times. never had this issue before.

And the battery?! What did they do to it ?! It used to last much longer. Is the lollipop update that “heavy?”

I would really appreciate your feedback. I’d like to know if at this point I should simply contact Samsung and ask for a replacement. Regards, Keta.

Troubleshooting: Hi Keta! Compared to Kitkat, yes, lollipop is heavier with new features and all but that’s not the reason why the phone is heating up so bad. Inconsistencies between apps and the new firmware are often the cause why the phone heats up. There are also times when the firmware itself is the cause of overheating. To isolate the problem, boot your phone in safe mode and observe if the phone still heats up. If so, then it’s the firmware that has issues, otherwise, it’s the apps you downloaded.

For firmware-related issues, it’s always wise to first wipe the cache partition and observe if the problem still occurs and if so, then proceed with factory reset but don’t forget to backup all your data especially ones stored in the device’s internal storage.

For app-related problems, however, all you need to do is determine which app(s) is causing the problem. Clear the cache and data of the suspected app or download the latest update if necessary. If the problem remained after that, uninstall and reinstall the app.

Galaxy S5 Slightly Bent, Camera Problem, Unresponsive Screen

Problems: Dear team, I have three different concerns about my Galaxy S5.

First of, I’ve seen all the bendgate videos about iPhones, and a couple of months ago I noticed that my galaxy is a little bent in the top right corner (where that front cam and sensors are. The bent area is roughly from the power button to the proximity sensors). Its hardly noticeable but when you place it screen down and press that part the down section of the phone lifts a bit. Have to point out that its not much, maybe a millimeter or 2 but bugs me a lot as i am one of those users that has a screen protector and a heavy duty case on the phone b4 it leaves the store. I’ve compared it with 3 other galaxy s5 phones and one was perfect(no noticeable bent what so ever when placed screen down on a flat surface), but the other two were just as bent as mine was which leads me to believe that its not my doing? Or all 3 of us bent it that way in a pocket?

Have you had any inquiries regarding that?

Second problem is with the camera. Very rarely when I turn the camera on the screen goes black and cant do anything with it. I have to restart the phone and its back to normal then.

Third issue is an unresponsive screen after a call. It used to be once in 10 calls but its more frequent now. When i finish the call and try to press the off button, the screen stays very dim and unresponsive. It would stay like that for 10 secs or so and if try to turn the screen on and off via power button I cant unlock it or press anything else on it.

I run lollipop 5.0 for a few months now and after updating from kit kat i did a master reset. Twice. Thanks for any help. — Nik

Troubleshooting: Hey Nik! As to the Galaxy S5 being slightly bent, there’s nothing we can do about that if indeed such is the case. You have to discuss with your provider, retailer or Samsung to have that issue verified. And no, we haven’t had any inquiries on the bent S5.

I am not sure how “rarely” the camera problem occur but it seems like it’s just a problem with the application itself or there could be a third-party app causing it. When using the camera, try to be mindful of apps you use prior to using it so if the problem occurs, you already have a suspect. Then, boot your phone in safe mode, run the same app and use the camera to see if the problem still occurs.

About the screen issue after a call, I’ve see this problem on my phone before and while the unresponsive screen issue is considered a performance-related problem, in my case, it was just the phone app glitching from time to time. What I did was clear the cache and data of the Dialer app and it was gone. So, try that and it that won’t work, let your service provider take care of these problems for you.

The last two problems are firmware-related. Reinstalling the firmware will fix them.

Galaxy S5 Can’t Send/Receive MMS

Problem: Hello, I have an AT&T Galaxy S5 and transferred over to Straight talk network for over a week now. The device works great for a few days, but after a couple of days I noticed that my device cannot send and receive an MMS. I have not been called Straight talk about the issue because I want to know first if there will be another way how to fix my problem. Help! — Aiden

Troubleshooting: Hi Aiden, this certain issue is common especially to those BYOP (Bring Your Own Phone) customers of Straight Talk. This issue occurs when the APN and MMS settings were not configured correctly.

The best thing you can do first is to make sure that your mobile data is turned on. Since you’ve mentioned that your device is coming from AT&T probably, the issue is caused by the APN settings that was not configured correctly. To review if you have the correct APN and MMS settings you can directly go to Straight Talk website or you can call customer service and ask the correct APN settings intended for your device.

Galaxy S5 Says It Has -1 Unread Message

Problem: Hi guys, I have this Galaxy S5 for a year now. The issue started just this week when there’s a message appears on the screen saying -1 unread message. I rebooted the device twice but the message still on the screen and it’s very annoying. How can I fix this issue? Help! – Andrew

Troubleshooting: This issue has been so common and it’s just a glitch in the system or the service that handles the counters for notifications. Just follow the steps below and you’ll be fine:

  1. From Home screen, tap the Menu Button.
  2. Tap More Tab.
  3. Scroll down and tap Application Manager.
  4. Tap BadgeProvider.
  5. Now, tap Clear Cache, and Clear Data.
  6. Reboot your device.

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