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Samsung Galaxy Note 9 Error: Unfortunately, Camera has stopped

The error message “Unfortunately, Camera has stopped” is one of the common popups you may get every now and then but unlike the others, there’s always a possibility that the problem is more than just an app crash. We have encountered similar issues in the past involving high-end devices like Galaxy S9 and Note 8. It’s not impossible that your Samsung Galaxy Note 9 may also encounter the same error message.

So, in this post, I will walk you through in troubleshooting your new phone that’s bugged by the “Camera has stopped” error. We will try to determine the cause of the problem so that we would know what to do about it. So, if you’re one of the owners of this device and are currently having similar problem, continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy Note 9 with “Camera has stopped” error?

When it comes to troubleshooting a phone with this error message, the best we can do is to rule out the possibility that it’s just due to an issue with the app or firmware. After troubleshooting the device and the issue points to a hardware problem, then you should bring the phone back to the store and have it replaced. Samsung is willing to replace it with a new unit considering the fact that the Note 9’s camera is one of the selling points. Now, here’s what you should do about this problem…

Clear the Camera’s cache and data

Since it’s the camera that’s specifically mentioned in the error message, it’s the first thing we have to go after. We need to reset it so that it will be brought to its default settings and configuration. While we’re only clearing the cache and data of the camera, all other services that’s used by the app will also be reset. But don’t worry, none of your pictures or videos will be deleted if you do this…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Camera.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

After this, open the camera to know if it still crashes or not and if the problem isn’t fixed, move on to the next solution.

Reboot your phone in Safe Mode

By doing this, you’re temporarily disabling all third-party apps which may have something to do with the camera that keeps on crashing. As you know, the camera is a common app or service. Any application that allows users to capture pictures or record videos make use of the default camera app and its services. Therefore, it’s not impossible that some of them may cause a pre-installed app to crash. Now, here’s how to run your phone in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

While your Note 9 is in this mode, open Camera to know if it still crashes or not. If it still does, then move on to the next solution.

Delete the System Cache

It is always possible that this error is triggered by some corrupt system cache. These files get corrupted easily or become obsolete when there’s a new update. It’s recommended to delete the system cache from time to time to make sure the one your phone uses doesn’t have issues. I personally encountered similar issues in the past that were fixed by simply deleting the system cache. That’s what I want you to do in this step. Don’t worry, the system cache you deleted will be replaced by a new one. Here’s how you do it;

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the error message “Unfortunately, Camera has stopped” still shows up even after wiping the cache partition, then you have no other choice but to reset your phone.

Backup your files and reset your Note 9

This is your last resort. If the camera continues to crash even after this, then the problem could be with the hardware already or the firmware may need to be reinstalled and you should not do that by yourself as the warranty of your device may be voided. Instead, bring the phone to the store and let the technician handle the problem for you.

But before that, make a backup of your important files and data and then do the master Reset to bring the phone back to its factory settings or default configuration. If the problem is caused by an issue with the firmware, then a reset may be able to fix it. This is how you effectively reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.

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What to do when you encounter ‘Unfortunately, camera has stopped’ error on your HTC U11? [Troubleshooting Guide]

One of the key features of a smartphone is the camera. In fact, many people would consider looking into the camera specs first than the rest of other features when procuring a new phone. And for that same reason, many people would consider it a big deal when all of a sudden the camera fails to serve its purpose or unable to deliver the desired output. Nonetheless, camera is just another smartphone app that can get bugged and go rogue at any time. Therefore it is inevitable for the camera app to succumb into random types of errors.

A common camera problem affecting many Android smartphones including the HTC U11 is the error saying “Unfortunately, camera has stopped.” When this error prompts, the camera app suddenly stops and then crashes. What causes this error to occur on your HTC U11 and what must be done in order to fix it? If you’re here while searching answers to these same questions, then this post is for you as well. Read on to find out the underlying cause of this camera error and find out which workarounds can be used when attempting to troubleshoot.

But before we go to our troubleshooting, if you happen to be looking for a solution to a different problem, then I suggest you visit our HTC U11 troubleshooting page for we may have already addressed concerns that are similar with yours. Feel free to use our solutions and workarounds. If they don’t work and you need further assistance, you can always contact us by completing our Android issues questionnaire and hitting submit.

Common factors that can trigger the “Camera has stopped” error on your HTC U11

Apparently, this error is tagged among other common software-related problems transpiring in Android devices including your HTC handset. In short, what you’re dealing with is a software issue unless you’ve dropped your phone or got it wet prior to the occurrence of this camera error. Nonetheless, the “Unfortunately, camera has stopped” error typically denotes a software issue rather than hardware damage. It might be triggered by some bugs or malware affecting the camera app. It’s also possible that any of your photo or video files in the Gallery app gets corrupted and somehow affected the camera functions. In most cases, this error is inflicted by a bad software including major updates installed on the phone. This is usually the case when the update contains some bugs that ended up ruining the camera’s normal operations. Cached files and data accumulated in the Camera app, Gallery app, or system partition on your phone can also be the culprit especially when any of these files become corrupted and eventually caused the camera to crash.

Potential solutions to fix “Camera has stopped” error on HTC U11

Considering that everything is good with the physical camera on your phone, you will likely be able to fix the problem by performing any of the following procedures. These methods are deemed potential solutions to software-related problems including the HTC U11 camera error that’s tackled in this post. Be sure to test the camera after performing each method to find out if the problem is fixed or not.

Quit and restart the Camera app.

If this is the first time you encounter the error while using the camera app on your HTC U11, it may be just a random glitch which can be rectified by restarting the app. That being said, quit the camera app for a few seconds and then launch it again to see if the problem is gone. Here’s how:

  1. Press the Recent Apps button.
  2. Then flip through the cards (apps previews) to find Camera app.
  3. Swipe the Camera app preview left or right to close it.
  4. Or you can just close all running apps at once by tapping on Clear All or X.

Reboot your phone (soft reset).

If the first method is unsuccessful or you ended up having the same error popping up while using the camera app, try to perform a soft reset instead.

A soft reset or reboot can help fix minor software issues that might have caused an app like the camera to fail or misbehave.

To do so, simply restart your phone by pressing the Power button and then tap on Restart option.

In the case where your phone is unresponsive as the Camera app prompts the error and gets stuck or crashes, you can do a forced restart instead.

To force your HTC U11 to restart, press and hold the Power and Volume Down buttons simultaneously for a few seconds and then release both buttons when your phone vibrates.

Wait until your phone boots up completely then try to launch the Camera app again to see if the problem if fixed. Rebooting the phone (soft reset) and forced restart can also help clear up some space of the internal memory for better, faster and more stable performance.

Clear cache and data from the camera app.

Just like any other apps, the Camera also stores cache files and data for the same purpose of faster reloading of the same action, user-requests and information. While cache files are useful, they can also trigger some problems to occur on your device especially if any of these temporary files get corrupted. This is the reason why it is recommended to clear cache and data periodically (at least twice a week).

  1. Go to Settings.
  2. Tap Apps or App Manager.
  3. Scroll to and then tap to select Camera app.
  4. Tap Clear data or Storage.
  5. Then tap Clear data.
  6. Finally, tap OK to confirm action.

Clearing the data of your Camera app will delete any settings, saved information, apps configurations and your login details of the app. That said, be sure to take note of this information before you hit the Clear data button.

After clearing the app’s data, restart your phone then relaunch the Camera on your HTC U11.

Update your HTC U11 to the latest software version.

Installing the latest software update for your device can also help deal with any bugs that might have triggered the error to occur while using the Camera app. Doing so will likewise upgrade the camera and further enhances and optimizes your apps. So if you haven’t already, then you should give it a try this time and see if that will fix the camera error.

To check for available software updates on your HTC U11, go to Settings-> About-> Software updates-> Check now. You will see an update notification if a new software version is available for your phone.

Don’t forget to reboot your phone after successfully installing a software update. Doing so will ensure that all changes brought forth by the update file are successfully implemented.

Delete cache and data from Gallery app.

It’s not just the camera app that you need to look into when dealing with this error. The Gallery app is also a potential ground from which the underlying cause resides. The Gallery app stores all your captured photos and recorded videos through the Camera app. If any of these stored media files get corrupted and that you attempted to open a corrupted file from the Gallery on to the Camera app for further editing, then it will likely cause an error. Given that the file you are trying to open is corrupted, it may not work properly as intended.

The process of deleting cache and data from the Gallery is similar to how you clear cache and data from any other apps.

To do so, go to Settings-> Apps or Apps Manager-> Gallery-> Clear data or Storage-> Clear Data, then tap OK to confirm.

After clearing cache and data from the Gallery app, restart your phone then relaunch the Camera app to see if the problem has been resolved with the prior procedure.

Boot into safe mode and diagnose apps.

Booting your HTC U11 into safe mode can help you determine whether or not a third-party app triggers the camera error. All third-party apps and services are temporarily disabled while in Safe Mode. So if the problem does not occur while using the camera in safe mode, it denotes that a third-party app or service is to blame. In this case, you may try to individually uninstall the recently downloaded apps from your device. Test the camera app after an app is removed so that you’ll know when to stop removing apps.  

Here’s how to boot your HTC U11 into safe mode:

  1. Power off your phone.
  2. Then press and hold the Power off button.
  3. When you see the Reboot to Safe mode dialog box, tap OK. Doing so will prompt your device to restart in safe mode.
  4. When successfully entered safe mode, you will see Safe Mode at the lower part of the screen.
  5. Now, try to open the camera and test to see if the error appears again.

If the problem persists while running your device in safe, it’s likely a more complex software issue on the device. Quit safe mode and try the next solution as your next option.

Wipe the cache partition on your HTC U11.

Wiping the cache partition on your device can help resolve more complex errors triggered by temporary files and data dwelling in the system partition or phone storage. Unlike a master reset, this process will not affect or delete any of your stored information on your phone for as long as it’s done correctly. To make sure you’re doing it right, refer to these steps:

  1. Turn off your phone completely.
  2. Press and hold the Volume Down key.
  3. Then press the Power key to turn your phone on.
  4. Release the Power key when the phone vibrates but keep holding down the Volume Down key until you see a black screen with red and blue lines of text in it.
  5. When you’re in this screen, press the Volume Down key repeatedly until the Reboot to bootloader option is highlighted.
  6. Then press the Power key to confirm selection. Your phone will then display a white screen with colored text.
  7. When you see this screen, press the Volume Down key repeatedly until the Boot to Recovery Mode option is highlighted.
  8. Then press the Power key to confirm selection.
  9. Press and hold the Power key for a few seconds then press and release the Volume Up key.
  10. Release the Power key.
  11. Next, press the Volume Down key repeatedly until the Wipe Cache Partition option is highlighted.
  12. Then select the highlighted option by pressing the Power key.
  13. Press the Volume Down key to highlight Yes.
  14. Wait until your device is finished wiping the cache and data from the system partition.
  15. Once it’s done, the Reboot system now option is highlighted. Press the Power key to reboot your phone.

After your phone boots up successfully, try to launch and use the Camera app to see if the error is gone.

Perform a master reset or restore your HTC U11 to its factory defaults.

If the Unfortunately, camera has stopped error persists after wiping the cache partition and all, then it could be a tough bug that requires tougher solution. When you’ve reached this point having the same error, performing a full system reset can be your next option and possibly, the ultimate solution. But you have to note that this reset will completely wipe all your data and personal information from your phone storage. That said, be sure to create a backup of your critical data beforehand. Once you’re all set, follow these steps to reset your phone to its factory defaults and wipe out the root-cause:

  1. Tap the Apps icon from the Home screen.
  2. Go to Settings.
  3. Tap Backup & reset.
  4. Tap Factory data reset.
  5. Be sure to uncheck or deselect the Erase SD card option to avoid deleting media and other data stored on your SD card.
  6. Tap Reset phone to continue.
  7. Tap OK to confirm reset.

Wait until the reset is finished, reboot your phone and then test the camera app. If a full system reset still failed to fix the problem, then it’s more likely a hardware issue. At this point, you may consider repair as an option. Otherwise, contact your device carrier or HTC Support for other recommendations. Apparently, there is nothing more you can do on your end to fix the camera problem you are dealing with.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Huawei Mate 10 Pro camera that is not working, warning camera failed [Troubleshooting Guide]

One of the features smartphone users are keen on is the camera. In fact, most people would first examine the camera specs before purchasing a new phone. But the thing is, even the highest-tiered smartphone that sports the best camera features isn’t free from flaws. While it’s very unlikely for a new device to experience camera issues, there are some factors that make them unavoidable. That said, adverse symptoms can occur unexpectedly.

Tackled in this post is a pertinent issue on the Huawei Mate 10 Pro camera. Read on to find out what to do if the camera suddenly stops working and you’re prompted with the camera failed warning on the same Huawei smartphone.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Mate 10 Pro with its camera that’s not working

The following are potential solutions and workarounds that are used to deal with software issues that might have caused trouble on the Mate 10 Pro camera app and halted it from working properly. Don’t forget to test the camera app after performing each solution to determine whether or not the problem is solved. Proceed to the next applicable solution, if needed.

First solution: Force close Camera app then reboot your phone.

For first instances, the problem is likely occurring as a random glitch on the camera app or other errant applications. Background apps that are crashing may also be the culprit. To clear these out, clearing the camera and background apps can help. Here’s how it’s done:

  1. Tap the Recent Apps button from the main screen.
  2. Select the Active apps icon.
  3. Tap End next to the Camera app.
  4. To quit all background apps at once, tap End all.
  5. Then tap OK to confirm.

After clearing the Camera and all background applications, reboot or soft reset your Huawei Mate 10 Pro. Doing so will dump cached data and frees up space of the internal memory. This also prevents apps and phone system from going rogue.

Second solution: Clear app cache and data.

Cached stored on the camera app’s memory may become corrupted and when this happens, there is a tendency for the app to misbehave and stop working properly. Corresponding errors are likewise triggered. As resolution, try clearing cache and data on the camera app with these steps:

  1. Go to the Main Menu.
  2. Tap Settings.
  3. Select Application manager.
  4. Select the All tab.
  5. Select Camera from the list of apps.
  6. Tap the option to Clear Cache or Clear Data. Choose Clear Cache option to clear cache without erasing saved data on the app. Choose Clear Data option to delete all saved temporary information on the camera app. The latter option is necessary if corrupted camera app data are to blame.
  7. If prompted, read and review the warning then tap OK to confirm action.

Wait until the phone is done clearing cache and data from the camera app. To refresh the phone system, reboot your phone again.

Third solution: Wipe cache partition.

If clearing the app cache and data failed to offer solution, wiping cache partition on the phone can be considered the next option. This will clear cache and data from the system folders including errant files and temporary data that may have afflicted the camera features. Here’s how to wipe cache partition on your Huawei Mate 10 Pro:

  1. Turn off your phone.
  2. Press and hold the Power button and the Volume Up button simultaneously for a few seconds.
  3. When you see the Huawei logo, release both buttons. You will then be routed to the EMUI or Android Recovery menu with a few options to choose from.
  4. Press the Volume Down button to scroll to and highlight Wipe cache partition from the given options.
  5. Then press the Power button to confirm selection.
  6. Wait until your device is done wiping the cache partition and once it’s done, the Reboot system now option will be highlighted.
  7. Press the Power button to confirm and reboot your phone.

Allow your device to boot up completely then launch the camera app and see how it works. If the problem continues, move on to the next applicable solution.

Fourth solution: Install the latest software version available.

Keeping your phone software up to date is recommended to ensure that your device is at its optimum performance. Device manufacturers typically address common device issues through an update containing the required fix patch. Should the camera issue on your Huawei Mate 10 Pro is caused by complex software error, then installing update may help. If you haven’t updated already, then check the latest firmware version available for your phone. If a new version is available, then you can update your phone via over-the-air (wirelessly). To do so, follow these steps:

  1. Tap Settings from the Home screen.
  2. Scroll to and tap System.
  3. Tap About phone.
  4. To view the current software version of your phone, scroll to and tap Android version.
  5. To check for new updates available, tap System Update instead.
  6. On the System update screen, tap the Check For Updates button and then wait for your phone to scan for new updates.

A notification will then tell you if a new software version is available. To update the software on your device, simply follow the onscreen instructions. Again, your phone must be connected to the Wi-Fi internet, has at least 50 percent battery life and enough memory space.

When the software update installation is complete, reboot your phone to apply the new system changes accordingly and refresh the apps and operating system.

Fifth solution: Reset and restore your phone to factory defaults.

Among the last options and possible solutions you can try on is a master reset or factory data reset. This will erase everything from your phone system and then restore it to factory defaults or its original state. Should there be any tough bugs that caused fatal errors on the phone’s camera system, then that will be cleared too. Nonetheless, you’ll lose important data in the process. Should you wish to continue, back up all your critical files, apps and other important contents so you can recover them later. Then follow these steps to master reset or factory reset your Huawei Mate 10 Pro via settings menu:

  1. Tap Settings from the Main menu.
  2. Scroll to and tap Advanced settings.
  3. Scroll to then tap to select Backup & Reset option.
  4. Tap Factory data reset to continue.
  5. Then tap Reset phone twice to confirm.

Complicated issues in mobile devices that are attributed to fatal system errors are typically resolved after performing a full system wipe out or factory reset. With that said, launch the camera app and then see if it’s already working properly this time. The camera failed warning should also be gone at this point. If the camera is still not working as intended and the camera failed warning persists, then your device may require service.

Other options

The problem on your Huawei Mate 10 Pro camera may likely be tied to hardware damage if it persists after exhausting app prior methods to clear software errors on your device. In that case, you can take your device to the nearest Huawei service center in your place and have it examined by an authorized technician. For other options and recommendations, contact your device carrier or Huawei Support. Relaying the issue to the support team is also necessary especially if the problem started after installing a new firmware update.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Samsung Galaxy S9 with “Unfortunately, Camera has stopped” error (easy steps)

When the camera on your Samsung Galaxy S9 crashes, you may experience seeing the error message “Unfortunately, Camera has stopped” or having the camera that closes immediately after opening. There are times when you can still use it for a few minutes and take a few pictures before it closes. Whatever the symptoms you’re having, it’s a sign of an app issue, a firmware problem or even a serious concern on the hardware.

Being the owner, you must do something to try and fix the problem because more often than not, it’s just a minor issue and you may be able to fix it on your own without any help from a technician. There are a few things you need to do to determine what the problem is, why the camera is crashing and finally how to fix it. So, if you’re one of the owners of this phone who’s currently bugged by a similar issue, continue reading as this post may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix the error “Unfortunately, Camera has stopped” on your Galaxy S9


The camera has the most complicated processes in your phone. Imagine having the hardware to work perfectly in-sync with both the firmware and the app. One minor issue with any of them would surely lead to a problem to the camera and the most common sign is the error message “Unfortunately, Camera has stopped.” Below are things you can do about this problem…

First solution: Reboot your phone

If your device has been up for several days or weeks already and you’re starting to get this error, a reboot might just fix it. It’s a simple procedure but it will definitely make everything in your phone work perfectly again.  So hit that power key and restart your phone. If the error still shows up after the reboot, try doing the forced restart procedure.

  • Press and hold the volume down button and the power key simultaneously for 10 seconds or until the device restarts.

It’s a lot more effective than the normal reboot as it simulates battery disconnect which refreshes your phone’s memory, close all apps running in the background as well as reloads all core functions and services. If the problem continues after this, then it’s time to begin our proper troubleshooting.

Second solution: Find out if a third-party app is causing the problem

The camera is a common app or function so there are actually a lot of apps that use it especially social media app that allows you to take and share pictures. To know if those apps are actually the cause of the problem, you need to reboot your phone in safe mode, which temporarily disables all third-party apps.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

While the phone is in this mode, open the camera to trigger the problem. If the error doesn’t show up and you can actually take pictures without having any problem, then it’s obvious that the issue is due to a third-party app. Find out which app it is and uninstall it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

I know it’s easier said than done but try uninstalling apps that use the camera first then those that you installed by the time the error started showing up.

On the other hand, if the error is still showing up while in safe mode, then the problem could be with the app itself or the firmware. Try to do the next solution.

Third solution: Clear the cache and data of Camera

If the error message is triggered or caused by an issue with the app, then this is the solution that will fix it. What it does is actually reset the app back to its default settings. It will also delete the temporary files created by the system for the app to run smoothly as well as the data files that may contact the settings for your camera and other files it created.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Camera.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.
  9. Reboot your phone to refresh its memory.

Once the device becomes active, try to trigger the error again and if it still shows up, then we have to go after the firmware because unlike third-party apps, you can’t just uninstall the camera app as it’s embedded in the firmware.

Fourth solution: Delete system caches

The firmware creates small temporary files to make apps and services run smoothly. However, these files can easily get corrupted and when it happens, performance issues like this may occur. Deleting the caches actually means to replace them with new ones as the system will create new files after those caches get deleted. Now, to delete all system caches at once, here’s what you need to do:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. Don’t be alarmed if the phone gets stuck on the logo for a minute or two after this just don’t turn it off so that what were deleted will be replaced successfully. If the camera still crashes after this, then it’s time to reset the phone.

Fifth solution: Backup your files and reset your phone

At this point wherein you’ve already done the basic troubleshooting procedures and the problem still continues to bug you, then it’s time to do the reset. This will bring the phone back to its factory default settings and delete all your personal files and data that are saved in the phone’s internal storage. So, before the reset, make a backup of those files so that you won’t lose them. After which, disable the Factory Reset Protection by removing your google account from your phone. Now, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the problem persists after this, you should bring the phone back to the store as it’s a problem with the hardware. You better have it replaced.

I hope that this troubleshooting guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us any time or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Camera app that stopped working on your HTC U12/U12 Plus, warning camera failed [Troubleshooting Guide]

Many people would consider camera specs among the key things to check before procuring a new smartphone. The more advanced camera features it offers the better. The HTC U12/U12 Plus device is among those that offer great camera features with a 12MP wide-angle camera and 16MP telephoto camera. It also sports some advanced camera features and presets such as ultraspeed autofocus, face detection, panorama, and bokeh mode to name a few.

Overall, it’s a great camera Android phone these days. But just like other great smartphones offering great camera specs and features, the HTC U12/U12 Plus camera app is also not free from random flaws. One of the most prevalent issues concerning the HTC camera is on the Camera Failed warning. It usually occurs when the camera app suddenly stops to work on the phone. Apparently, this could denote a software problem but may also be attributed to physical or liquid damage on the phone’s camera or other relevant components.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot HTC U12 with camera that keeps failing?

The methods I demonstrate in this post are used to deal with software-related issues with the HTC U12/U12 Plus camera. Keep reading and feel free to refer to this walkthrough if ever you need some more inputs on how to deal with this issue.

First solution: End Camera app then restart.

If this is the first time you’re seeing the camera failed warning and first instance for the camera app to fail or stop working on your HTC U12/U12 Plus, then it’s likely just a random app glitch. To rectify the glitch, simply end or quit the camera app or any other background apps on your device. Here’s how:

  1. Press the Recent Apps key.
  2. Flip through the apps previews to navigate to different apps.
  3. Then swipe the Camera app’s preview left or right to end or close it.
  4. If you see multiple running apps, tap Clear All to close them all at once.

After clearing the camera and background apps, re-launch the Camera app and then see if it’s already working properly this time. If it still fails and prompts the same camera warning, then continue to troubleshoot more complex software issues on the phone.

Second solution: Soft reset/reboot your phone.

Another simple solution you can try on is a soft reset or device restart. Doing so will help clear minor software errors that cause random apps problems to occur including those afflicting the phone’s camera application. Here’s how to soft reset your HTC U12/U12 Plus:

  1. Press and hold down the Power button for a few seconds.
  2. Select Power off from the menu options then tap OK to turn off your phone.
  3. After 30 seconds, press and hold the Power button again until the phone restarts.

If your phone becomes unresponsive as the camera app stops working, then performing a force restart would be necessary. It’s a simulated battery-removal process that is used to reboot a froze device.

  • To force restart your HTC U12/U!2 Plus, just press and hold the Power button until the menu appear then tap the option to Restart.

Both these methods don’t affect saved data on the phone so creating backups won’t be necessary.

Third solution: Clear app cache and data.

Caches are comprised of temporary files that are saved on every app or phone system. These files are essential for multitasking like when switching between various apps. However, keeping more apps running in the background may also cause conflicts especially when any of them gets corrupted or goes rogue. To clear this out, clear cache and data from your phone’s camera app with these steps:

  1. Open the Settings app on your phone.
  2. Tap Apps & notifications.
  3. If necessary, tap to See all apps.
  4. Scroll to and tap Camera.
  5. Tap Storage.
  6. Tap Clear Cache to wipe cache from the app’s memory.
  7. Tap Clear Data to erase temporary data saved for the app.

Reboot your phone after clearing cache and data from the Camera app to clear any residual data from the app’s memory and likewise on the system folders.

Fourth solution: Install new updates for your phone.

Software updates can also be the key resolving a device issue that’s caused by malwares and software bugs. This is likely the root-cause if the camera app suddenly stops after downloading images files and store it on the Gallery folder. Installing the latest software update on your device can therefore resolve the problem as it usually offer fix patches to clear and address bug-inflicted errors that might have caused the camera app to fail or become unstable Here’s how to check for and manually download and install software update on your HTC U12/U12 Plus:

  1. Tap Settings from the Home screen.
  2. Tap General tab.
  3. Tap Update center, then tap System update.
  4. Tap the option to Check for update.

An update notification will show up on the screen if a new system update is up for grabs. Before you download the update, make sure your phone has ample of RAM or internal memory space and battery life should be at least 50 percent.

Then follow the onscreen prompts to start downloading and installing the new update.

Fifth solution: Wipe cache partition on your phone.

Software-related errors including those that are inflicting troubles with the camera app can also be remedied by wiping the phone’s cache partition. Temporary files that are stored as cache on the system folders including those that were corrupted will therefore be cleared in the process, keeping the system free from errors and ready for another restart. Here’s how a factory data reset/master reset is done :

  1. Turn off your phone completely.
  2. Press and hold the Power button and Volume Down button simultaneously for a few seconds.
  3. Release both buttons when the screen turns black with red and blue text.
  4. Press the Volume Down button repeatedly to scroll to and highlight Reboot to bootloader option.
  5. Then press the Power button to confirm selection.
  6. Press the Volume Down button again to highlight Boot to Recovery Mode option then press the Power button to confirm. This will prompt you with the Recovery options.
  7. Press the Volume Down button to highlight Wipe cache partition and then press the Power button to confirm.
  8. Wait until the Reboot system now option is highlighted then press the Power button to confirm and instigate device restart.

Wiping cache partition is highly recommended to clear minor-post update issues on the phone. That said, this can be an ultimate solution to try if the camera failed warning started to occur from an update installation.

Other options

Booting the phone in safe mode can also be considered an option to determine if the problem is caused by third-party apps or not. It’s also worth a shot to carry out a master reset if the camera failed warning persists and your HTC U12/U12 Plus camera still doesn’t work after performing all applicable workarounds and possible solutions. Doing so will help clear fatal system errors that might have inflicted troubles to built-in apps including the Camera application. This reset will wipe everything from the phone and then revert the default options and factory settings.

Otherwise, visit the nearest HTC-authorized service center in your area to have your device thoroughly assessed by a technician for signs of hardware damage. Physical or liquid damage on any of the camera components may also be the underlying cause of the problem. In that case, hardware repair is needed.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Why does Camera keeps closing on Samsung Galaxy Note 8 and how do I fix it?

The Camera in your Samsung Galaxy Note 8 comprises both the app and the sensor; when you open the app, the hardware also initializes. When you encounter a problem, it’s possible that it’s just an issue with the app or the hardware or both. It’s difficult to pinpoint what the problem really is that’s why it’s necessary to troubleshoot your phone.

In this post, I will walk you through in troubleshooting your Galaxy Note 8 with its camera that keeps on crashing or closing. We will try to consider every possibility and rule them out one by one until we can determine the issue and the best course of action. So, if you’re one of the owners of this phone and are currently having problems when using the Camera of your phone, continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy Note 8 with its Camera that keeps crashing


We have addressed similar problems in the past and we know from experience that this problem could pretty minor or very complicated depending on whether the hardware is affected or not. If it’s just a problem with the app, then you can fix it on your own without any help from a tech but if it’s a problem with the sensor, then it might need to be replaced. Now, here’s what you should do about this…

First solution: Restart your Note 8

A reboot might be all you need to get this problem sorted out especially if this is the first time that the problem occurred. Let’s try to rule out the possibility that it’s just a result of a minor glitch so restart your phone and see if the camera works after that. You may also try doing the Forced Reboot which is far more effective than the normal restart.

Press and hold the volume down and power keys at the same time for 10 seconds or more. Your phone will restart normally but its memory will be refreshed and all apps and services reloaded. If the camera still closes on its own after doing this, then move on to the next solution.

Second solution: Clear the cache and data of Camera

We will now try to see if this is just a problem with the application. By clearing the camera’s cache and data, you’re resetting it back to its default settings and configuration as well as replacing the files that are deleted. If this is indeed just a problem with the app, then this procedure is more than enough to fix the problem.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Camera.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

If it still crashes after doing this, then you can expect that the problem is more serious than we thought.

RELEVANT POSTS:

Third solution: Find out if it’s caused by third party apps

You need to run your phone in safe mode to temporarily disable all third-party apps and services. If the camera doesn’t crash while the phone is in this mode, then it means there’s a third party that’s causing this problem. Find that app and uninstall it. Here’s how you reboot your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

However, if the problem continues even in safe mode, then try the next procedure to rule out the possibility that it’s just a firmware problem.

Fourth solution: Backup important files and reset phone

At this point, a reset is necessary and this will conclude your troubleshooting. If the problem continues after this, then you have to bring the phone to the service center. The firmware may need to be reflashed or it could be a hardware problem.

Before the reset, however, make sure to backup all your important files and data as they will be deleted. After the backup, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you one way or the other. If you have other concerns you want to share with us, feel free to contact us through our questionnaire or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do with your Samsung Galaxy A7 with “Camera failed” error (easy steps)

There are two most common errors you may encounter if your phone’s camera doesn’t work properly. The first is “Unfortunately, Camera has stopped” and the other “Camera failed.” This may happen to any Android user but I’ve seen a lot of Samsung device owners being plagued by this problem. In this post, I will tackle this issue with the Samsung Galaxy A7 being the subject of the troubleshooting for the benefit of our readers who contacted us and asked for our help since they could no longer take pictures or record videos due to the problem

I will address the “Camera failed” error in this article since we’ve already published several posts tackling the other. Unlike the “Camera has stopped” error, the “Camera failed” error or warning has a higher possibility that the problem is with the hardware. So, we will have to rule out all possibilities that point to the app or firmware being the culprit. After that and the problem remains, then it’s confirmed the issue is the hardware and in such case, you need to bring your device to the shop or back to the store where you bought it since there’s only so much you can do about hardware problems.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy A7 with “Camera failed” error

When the sensor fails to initialize the moment you open the Camera app, this error may occur but it could also be possible that it’s just an issue with the app itself that’s why you still need to troubleshoot your phone as you may be able to fix the problem without bringing the device to the shop. Here’s what you should do…

First solution: Reboot your phone

Glitches happen all the time and when they do, a lot of things in your phone will be affected. Among the most common results are app crashes and some services may also stop working. The thing is that glitches are often fixed by a normal reboot so before doing anything complicated, try to restart your Galaxy A7 first.

After the reboot, open the camera to know if the error remained and if it does, then try doing the forced restart to further refresh your phone’s memory and reload all its applications, services and core functions. To do this, press both the volume down and power keys and hold them down together for 10 seconds or more. Should the problem continue to bug you after this, then move on to the next solution.

Second solution: Reset the camera

We will now try to rule out the possibility that it’s just an issue with the camera app. By reset I mean to clear its cache and data so that it will be brought back to its default settings and configuration. If the problem is with the app, then this procedure is more than enough to fix it…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap Camera.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

If you’re still getting the same error after doing this step, then try the next one.

Third solution: Run your phone in safe mode

Running your device in safe mode won’t fix the problem but it will immediately give you an idea if the problem is caused by a third-party application. Being an Android user for years and having been able to address thousands of problems sent by our readers, I’ve already encountered this kind of issue several times and the most recent of all was just last week when I was trying record my gameplay.

I was using the DU Recorder which allows users to use the camera while recording the screen. Pressing the home screen won’t close the app, it will just minimize it so it continues to run in the background while using the camera. You can’t have multiple sessions with the camera in your phone so when tap on the default camera app, you will get the “Camera failed” error because the camera is already being used by a third-party app.

I don’t have a clue as to the apps you’re using so you need to run your phone in safe mode temporarily disable all third-party apps. While in safe mode, try to open the camera to know if the error still pops up or not. Here’s how to run your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When the Samsung Galaxy A7 logo appears, release the Power key, then immediately press and hold the Volume down key.
  4. Hold the Volume down key until the device finishes restarting.
  5. When ‘Safe mode’ appears in the bottom left, release the Volume down key.

If the problem is fixed in safe mode, then that makes the problem a lot easier to fix. In fact, if the problem doesn’t occur in safe mode, you can just reboot your phone normally and the camera will work perfectly after that. If not, then just close all apps running in the background by tapping the Recent button.

However, if the problem occurs even in safe mode, then we’ll have to troubleshoot the firmware.

Fourth solution: Wipe the cache partition

It is important you do this because it will rule out the possibility that the problem is caused by some corrupt system caches. Those small files will also be replaced with new ones after you’ve successfully wiped off the contents of the cache partition.

  1. Turn off the device.
  2. Press and hold the Volume up, Home, and Power keys together.
  3. When the Samsung Galaxy A7 logo screen displays, release only the Power key.
  4. When the Android logo displays, release the Volume up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  5. Press the Volume down key until ‘wipe cache partition’ is highlighted.
  6. Press the Power key to select.
  7. Press the Volume down key until ‘yes’ is highlighted.
  8. Press the Power key to select.
  9. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Proceed to the next solution if the problem continues to bug you after this.

Fifth solution: Reset your phone

A reset is necessary at this point wherein all the previous procedures failed to fix the problem. This will rule out the possibility that the issue is with the firmware. But before the reset, make sure you backup your files and data as they will be deleted.

  1. Back up data on the internal memory.
  2. If you signed into a Google account on the device, you have activated Anti-theft. You will need your Google username and password.
  3. Turn off the device.
  4. Press and hold the Volume Up and Home keys, then press and hold the Power key.
  5. When the Samsung Galaxy logo displays, release only the Power key.
  6. When the Android logo displays, release the Volume Up and Home keys. ‘Installing system update’ appears for 30 – 60 seconds, followed by the Android system recovery menu.
  7. Press the Volume down key until ‘wipe data / factory reset’ is highlighted, then press the Power key.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted, then press the Power key.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the phone.

If the Camera still fails after this, then it’s possible that it’s a hardware problem. Bring your phone to the shop and let the tech handle the problem for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Galaxy S7 not making sound notifications for SMS, camera app keep crashing, other issues

Welcome to another #GalaxyS7 post. We bring you 9 more S7 issues and their respective solutions so we hope you’ll find this post helpful. Keep watching for more S7 posts in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 edge won’t turn on after it was immersed in water

I bought a new Samsung Galaxy S7 edge one week ago. Everything was alright. on the 3rd day i wanted to test the water resistance of my phone. So i put it inside a bucket of water and kept it there for 2 min. After bringing out the phone from water, it was turned off and i could not turn that on though it was having enough charge. It took 2 more days to charge the phone because due to low temperature it was not charging. Now the problem is my touch screen is not responding at all. Besides it keeps on auto restarting after several minutes. Now , if you kindly give me an effective suggestion, how can i get the sensitivity of touchscreen back and solve the issue. Thanks in Advance Regards. — Md Ainun Nishat

Solution: Hi Md Ainun Nishat. First of all, water resistance is different from water proof. Your S7 is water resistant it’s not fully water proof. Delineating between water resistance and water proof is not the goal of this post so we suggest that you follow this link for a better explanation.

An extra pressure in the water bucket must have forced some moisture into the phone causing it to act erratically afterwards. We recommend that you treat this problem like a regular water-damaged phone. That said, you should contact Samsung so the hardware can be checked for errors. Better still, simply have the phone replaced.

And next time, always remember that there’s no such thing as water proofed electronics even if marketing videos show otherwise. Never overestimate your phone when it comes to water or moisture exposure.

Problem 2: Galaxy S7 camera app keep crashing after repair

My Samsung Galaxy S7 recently went in for servicing after it spontaneously ‘bricked’ itself. Samsung replaced the motherboard for free. The phone works fine but the camera app is not. I can record videos, I can see the preview image (hence the physical camera is fine), but as soon as I take a picture, I get a message ‘Warning, Unknown error occurred’, the phone freezes and immediately reboots. I think the camera is fine because when I enter the phone’s HwModuleTest, the Mega cam can take photos fine without any crashes or reboots. Sometimes, when I ‘force stop’ the camera app, and clear the camera app’s data and cache, I can take photos fine for a short time, and then it will crash and reset the phone after a while. This problem happens with both the front and back cameras. Problem occurs also with third-party camera apps. I have also reset the phone to factory to no avail. I would appreciate any fix you can recommend for this. Thanks for your time and any assistance you can provide. — Exhtee

Solution: Hi Exhtee. Camera app is a pre-installed app and must work fine after a factory reset. There are no other means to tweak the app’s codes to see what’s wrong with it. Apparently, the problem is not software-related because factory reset did not change anything. You must contact Samsung again so the phone can be replaced entirely, or the camera app issue resolved.

Problem 3: Wet Galaxy S7 losing battery power faster than normal

My phone accidentally got wet while I was washing the dishes but I wasn’t worried at all because they said it’s water resistant and water proof. I dried the phone and realized my touch sensor lights aren’t on so I can’t change tabs or go back. I’m wondering if water got into the phone. When I tried blowing into the charging port and shaking some water out, my battery life decreased dramatically in seconds and died. I had to fully charge it but my sensors were still not working. Is there any way I can fix this? — Joshua

Solution: Hi Joshua. If your phone was working normally before you got it wet, you can assume that water may have find its way inside your device. And you’re wrong, an S7 is NOT a waterproofed device. It can resist splashing but it can still suffer from water damage if the seals preventing water from seeping inside are broken or damaged. Like Md Ainun Nishat above, we suggest that you treat this issue as water damage issue by letting a professional open the device so the hardware can be checked. If it’s still in warranty, send the device to Samsung. Water damage is considered user misuse so if Samsung will discover water inside the device during repair, they may charge you for the repair.

Problem 4: Galaxy S7 not making sound notifications for SMS

For about an hour now, my Galaxy S7 has stopped providing me with notifications for text messages. The message notification will very briefly appear in my toolbar, then disappear, and will not give a notification sound. If I’m lucky, it’ll do a quick little vibrate once. It will, however, give me a push notification, if I’m not already in my messages. All other apps are providing notifications, and sounds. Phone volume and notification volume are both on, and all permissions are enabled. I’ve tried restarting, and cheating message data/cache as well. I only use the default message app, and have no others. Any suggestions? Thanks. — John

Solution: Hi John. If you’re 100% positive that you’ve already set all the proper notification settings for the Messages app, then you must do all applicable software troubleshooting to fix the problem.

The first thing that you can do is to delete the cache and data of the Messages app. If you want to save your SMS, back them up using Smart Switch app first.

Below are the steps on how to clear an app’s cache and data:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If the problem won’t go away after clearing the cache and data of Messages app, consider wiping the phone with factory reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Problem 5: Cannot use Galaxy S7 edge due to FRP lock

I have just bought a Samsung Galaxy S7 edge from someone that was selling it online and there’s nothing wrong with it but I factory reset it so it was cleaned out and would start like I would of received the phone from a company. But once I did this, I turned it on and it was asking for my original Gmail account and password and I tried entering mine and it will not work. What do I do because I have no idea what the old owners information is and I have no idea how to get them now since they bought a new phone and have a new number? Please help me. I spent so much money on it to not be able to use it especially being on a very low fixed income.

I actually saved my money until I found a phone I fell in love with. — Kristen

Solution: Hi Kristen. Samsung introduced a security feature called Factory Reset Protection over a year back that prevents unauthorized factory reset in a device. This means that factory reset will only be allowed if the user can provide the correct Google account associated with the said phone. Even if you got the phone in a legitimate transaction, you’ll still be unable to use it now unless you enter the correct Google account of the previous owner.

We posted a workaround for this restriction last year but Samsung must have got wind of it as it stopped working months ago.

There is no known official solution for an FRP lock issue so most workarounds are provided by Android community. Try doing some research using Google search or Youtube. This link is a good workaround to start with.

Problem 6: Galaxy S7 screen has green color

Help! My screen in the top turned green all of a sudden while I was just looking at my social media and I can’t see anything in my screen anymore. I can still hear my notifications and the sound still works but I can’t see anything. I have already tried turning off the phone and pushing the turn off button and volume together to make the green in my phone go away but nothing seems to work. It saddens me because I don’t want my only choice to be to get a new phone and lose all of my photos and important things on my phone which I thought were saved to my drive but weren’t when I checked my email. — Nellycarrillo

Solution: Hi Nellycarrillo. Looks like you have a bad screen issue. To check, try to boot the phone to Recovery mode or Download mode. If the screen works normally in any of these modes (no green discoloration), that means that the cause is most probably software in nature, which you should be able to fix with a factory reset.

If the green discoloration remains even when you are in Recovery or Download mode, that means the screen assembly is probably toast at this moment. To fix it, you must send the phone in for repair or replacement.

Below are the steps on how to boot your S7 to Recovery and Download modes:

How to boot your S7 in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

How to boot your S7 in  Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Problem 7: Galaxy S7 can’t update apps when using home wifi

T-Mobile Samsung Galaxy S7. SIM Card status shows Mobile network state “disconnected.” Can’t do soft reset (see phone model). Tried everything per Google Play store troubleshooting tips, etc., etc. Problem started after T-Mobile software update. Now I cannot update apps on my phone. But here’s a funny thing: when I use free wi-fi a long way from home, THE PHONE UPDATES EVERYTHING! So my problem then is, I CANNOT UPLOAD APPS USING HOME WI-FI. Our home internet provider is AT&T, you think that’s the problem (a phone company discreetly denying the service of a rival company?).

Tried both data usage settings (on & off while trying to update via home wi-fi). Updating away from home I only use free wi-fi and data usage off. I know this is an unusual problem, I hope you can help. Thanks! — Nano

Solution: Hi Nano. Below are possible solutions that you can try.

Refresh your S7 wifi version

Try refreshing your phone’s wifi firmware first by doing the following:

  1. Open dialer app (Phone app).
  2. Dial “*#2663#” (without the quotes).
  3. Tap on the box that says Refresh WiFi Version.
  4. Wait for the system to finish updating the firmware.
  5. Try updating your apps again using your home wifi.

Delete Google Services Framework app’s data

If the above steps won’t work, you can also try to wipe the data of Google Service Framework app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.
  3. Once in there, look for Google Services Framework app. This is a system app so if you don’t find it in the list, make sure to include system apps.
  4. Click on Google Services Framework.
  5. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Data button. Tap it.

Wipe the phone with factory reset

Should both procedures won’t help at all, wipe the phone clean with factory reset. Refer to the steps above.

Problem 7: Galaxy S7 stopped responding after update was interrupted

This is how it all started. The phone wanted to do an update so I let it. in the middle I had leave so there was no wireless connection. when the phone came back on it as an error at would not go away “networkdiagnostic app has stopped” press close. well after several attempts to close and it would not the phone was just acting and now the touchscreen was no longer responding.

so I went to AT&T and they had no idea. Then I went to Best Buy Samsung department and the guy had no clue either and he said that the only option was to hard reboot which we did. — Claudia

Solution: Hi Claudia. Once you’ve allowed the phone to start downloading the update files, it’s not advisable to interrupt it, either by turning the device off, or by cutting the internet connection. That’s why it’s recommended that you ensure that you have a good internet connection and enough battery power left before updating. Not doing them usually leads to boot problems.

If you haven’t  tried them yet, make sure to:

  1. wipe the cache partition, and
  2. do a factory reset

If these two solutions won’t work, have the phone replaced.

Problem 8: Galaxy S7 won’t reboot, load normal mode

S7 edge shut down on its own and won’t reboot. Although blue light is flashing. This was yesterday. Today I was able to fully charge it and managed to start it up and make it into the lock screen but would not accept my swipe to enter the home screen. It then shut down and continuously rebooted itself until it went black with a flashing blue light again. Please help as I have very sentimental photos and videos I would like to retrieve *unaware of the version code at the moment. — Tommy

Solution: Hi Tommy. An issue like this usually requires a factory reset as one of the troubleshooting steps. We know you want to recover your files first but sadly, you really have not much choice right now. You either need to factory reset the device after wiping the cache partition, or manually flash a stock firmware and bootloader.

If possible, try flashing the bootloader first to see if that will work. Below are the general steps on how to do it. Be aware though that the exact flashing steps may be slightly different on your phone model so be sure to look for a good guide before doing it. The steps below are for demo purposes only.

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 9: Galaxy S7 “Settings has stopped” error

Hello. I have a problem trying to reach wifi network list. Settings-> connection -> wifi (to see the list of available wifi networks) and here i get error message “Settings has stopped.” I have read different solutions on how to fix “settings has stopped” error and it doesn’t help in my case. All other settings are working. Application manager… sound… bluetooth….security… i cant reach only wifi network list. Thanks in advance. — Agness

Solution: Hi Agness. “Settings has stopped” error does not really help a lot in terms of identifying the cause of such problem. It can mean anything. We suggest that you try to wipe the cache partition first. If that won’t help, do a factory reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 fails to play video and audio files after installing Android Nougat, other issues

Hello everyone! Welcome to another #GalaxyS6 post for the day. We hope that you will find this   material useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 edge losing People edge contact color after Nougat update

My edge contact colour gone, music player keeps stopping with error… all after the update! So disappointed. Wish i hadn’t updated. It’s like my phone is a different phone altogether. Horrible job Android…my Samsung S6 edge isn’t what it was before. All the features i loved, are gone! What is the point of the edge contacts??? No point now???? Why take it away now???? Samsung should refund us and give out new phones then if they dont want us to use the features we had on our phone…. My phone is called a Galaxy S6 Edge!!!! So unhappy! The update has ruined all my settings and taken a lot away from the features i loved. Not happy at all. — Sandra

Solution: Hi Sandra. Android as an operating system evolves. That means that it regularly receives new features while also losing some. Unfortunately, the end user like you does not control what gets added or removed come a new Android version. It all depends on the developers, which can be Samsung (or any other hardware maker), Google, or your carrier.

We are positive that Samsung removed some features in their Galaxy S6 and S7 edge phones, like the one that allows a user to assign different colors for a number of contacts in People edge. We think this feature is a handy one but Samsung did not provide any rationale why they stopped supporting it. Like you, there’s nothing much that we can do for this. We have no influence over Samsung’s or any developer’s decision to change whatever they feel is necessary.

If you want to let Samsung know of your negative experience, we suggest that you contact its customer service directly.

Problem 2: Galaxy S6 randomly calls numbers not listed in Contacts app

I just recently bought a used unlocked Verizon Samsung Galaxy S6 and my service provider is Straight Talk. The phone is in mint condition, however, it makes random calls to random people who are not in my contacts. I keep getting callbacks from people saying that they got a missed call from my phone number. I am not calling anyone. This happens often and it’s getting very frustrating. Please help! ***I’m also not sure what android version I have so I guessed. — Tammy

Solution: Hi Tammy. Do a factory reset first and observe your phone for a few days. Make sure that you don’t install anything — apps or updates — during this period. Since your phone will be running pre-installed apps only at this time, this may help your identify or narrow down possible causes. If your phone goes back to working normally during this time, it’s very likely that one of the installed third party apps is to blame. On the other hand, if the issue continues even after a factory reset and without any apps installed, you must contact your carrier and report the problem.

Below are the steps on how to factory reset your Galaxy S6:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

 Problem 3: Galaxy S6 fails to play video and audio files after installing Android Nougat

After updating my phone to Nougat, audio and video files failed to play. This happens on the default video ad music app as well as in Instagram, Facebook, and Youtube whenever I play video. However, the problem is fixed when I restart my phone but it doesn’t fix it permanently. The problem returns after 1 or 2 days. I already did a wipe cache partition as well as factory reset but the problem still persist. Thank you for the time for reading this and helping me. I’m really hoping that you could help me as I was desperately finding a solution for my phone. Have a nice day! — Raymond

Solution: Hi Raymond. The cause of the problem may be app-related. To check, set your phone to safe mode and see how the device works while playing a video or audio file. Safe mode blocks third party apps and services. If the issue is non-existent during this time, you can bet one of your apps is causing the problem. Here’s how to do that:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

It’s important that you invest some time to do the observation since there’s no direct way to test if an app is causing the problem. Allow the phone to run in safe mode for a few days so you’ll see the difference.

If the phone continues to fail to load video or audio files even when on safe mode, do another round of factory reset and again observe how the phone works for a few days. Make sure that you don’t install any app or update to allow only pre-installed apps to work during this time. This will be the last troubleshooting step that you must do, and should give you an idea whether the problem can be fixed or not. If the issue remains during the observation period, have the phone replaced.

We think that your problem is caused by an app so if the phone works normally after a factory reset, be sure to install only compatible and trusted apps. Some compromised apps will initially allow you to install legit versions but would later on switch to bad versions for whatever purpose their developers may have in mind. This is the main reason why you should only install apps from trusted developers. If you tend to install apps from third party sources, don’t expect not to experience problems later on.

Problem 4: Galaxy S6 edge stuck in Sprint logo screen, apps keep freezing

Hello! I own a Samsung Galaxy S6 edge. I updated the latest software around a week ago and since then my phone freezes on apps and when I restart it freeze on the “Sprint LTE” screen in which I have to hold power and home button down to get it out of. The typing has become laggy and the charge doesn’t stay anymore either. I don’t know if it’s the new software or time for a new one considering the S8 came out. Please help! — Madisynh

Solution: Hi Madisynh. Try wiping the cache partition first. This will ensure that you have refresh the phone’s system cache. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If the issue continues after wiping the cache partition, do a factory reset. We believe that any or both of these procedures should address your issues. If they won’t, that’s an indication that the firmware version may be coded poorly, or that a much deeper problem like a bad hardware exists. Either case, you’ll need to send the phone in for repair or replacement.

Problem 5: Galaxy S6 laggy and slow, camera keeps crashing, and apps become unresponsive after an update

Hi. Thank you so much for helping! The tips on the website are excellent.

I installed a new update on my Samsung S6 Edge yesterday to Android 7.0. After the update, the phone became very slow, several apps are unresponsive and shut down, the camera goes to black every few seconds and the back button doesn’t work. I performed a cache wipe based on instructions from your site. This didn’t resolve the issues, unfortunately. Is there any known resolution to these issues, or would I need to replace the phone? The hardware of the phone is in otherwise excellent condition, as it lay unused for over a year when I originally bought it, so it is as good as new. — Radha

Solution: Hi Radha. The other troubleshooting steps that you can do in this case should be to:

  1. factory reset the device
  2. and to ensure that you only install necessary and 100% compatible and official apps.

If the problem continues after doing these two steps, go ahead with a phone replacement.

Problem 6: Galaxy S6 camera won’t work after hardware repair

Just replaced the LCD and digitizer on my Galaxy S6 (due to moisture damage). All works fine with the exception of camera. A “CAL” change testing device error appears.

Also, wifi works fine. however I cannot get a connection to my carrier’s network. Tried rebooting, clearing data and cache etc. Haven’t tried a Factory Reset. Is that required after a screen replacement? Thanks. — Jim

Solution: Hi Jim. Factory reset is usually the last possible software solution an end user can try. It’s not necessary after hardware repair but if you think the problem is due to a software bug, go ahead and do it. We don’t think it will help fix your problem though. If your phone was previously exposed to water, the most likely reason for your problems is hardware malfunction and not software-related, which means you may not be able to fix them at all unless you replace the entire motherboard or the phone.

Problem 7: Galaxy S6 soft keys not working after water damage

I dropped my S6 into a water (toilet) for a 1 second and grab it and clean it immediately with towel. It wasn’t shut down and it was working, but the touchscreen is pressing one or two buttons by itself. It works and I can use it and open everything I want, but it goes back by itself. So, if I’m trying to type message on Facebook, I must write few letters then it closes Facebook app by itself. so I have to open it again and continue writing, and etc. Or when I’m in messages app, it opens settings in right up corner. So I thing that it have been pressing this two buttons in right up and right down corners. Everything else works. I try to left it in rice but it didn’t help. Thank you for your help. — Katarina

Solution: Hi Katarina. The length of time when your phone got exposed to water does not matter at all. What matters is the fact that your phone started showing problems right after the incident. The Galaxy S6 does not enjoy water resistance protection so even a fraction of a second of exposure can lead to permanent problems. Ideally, you’re supposed to turn off the phone, remove the battery, dismantle everything, clean all the parts with alcohol, and dry the phone in a bag of rice for a few days. And that’s only the “first aid,” not the “cure.” You must then have the device repaired if problems show.

We know you can’t do the “first aid” part because the phone is difficult to open. This is the reason why recommend that you let a professional check your phone now. If you’re lucky and the water damage is only isolated to the soft keys area, a repair may  bring back your device to working order.

Problem 8: Galaxy S6 won’t charge unless plugged in

Hi. I’m actually in Canada with Telus. Not T-Mobile. My phone will not connect or at least show a charge when connected to cable. Outlet, USD to PC, it doesn’t start to charge or show lightning bolt icon.

If powered off and connected, it does charge to 100% over about 8 hours. I’ve never noticed power issues. The previous day it was powered down to zero for a few hours as I didn’t have access to a charger. It charged over night in power off status, to about 65 percent. When it got down to 5% later that day I tried to charge It, and that’s when I first noticed. I’m using 2 different cables, one came with mine and one with my wife’s S8, (fast charging something which seems to be a much slower cable to charge with on either phone) both cables work for S8.

What I find the strangest is that it does charge in power off, but not at all if power is on. Any help would be appreciated. Running Android software version 7.0. — Alex

Solution: Hi Alex. There may be a lot of apps and services running actively and in the background when your phone is turned on. Go over your list of apps and uninstall the  ones you don’t need. After that, check your apps again and make sure that you only leave those that are compatible and coming from trusted developers. Remove anything that you don’t need like games. If possible, do a factory reset and observe how charging works when only pre-installed apps are there.

You also want to ensure that the operating system detects the battery level properly so make sure that you recalibrate the battery after a factory reset. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Problem 9: Galaxy S6 edge plus won’t charge or turn on

I have a S6 edge plus, used it for 1 and a half year. Everything was fine till yesterday. I was browsing through my phone and insert the original fast charging cable to the phone. Suddenly it just auto restart. After it restart, it hangs again. Then auto restarts. The cycle went on many times. So I just quickly did a software upgrade while it is still on. The upgrade took about 15 mins, and the phone stay on throughout. After update, the same thing happen again… hang and auto restart. After several tries, I can’t turn on the phone at all, but the blue LED light is on. Tried to power it on  after many attempts. Finally it powered on once… but went off. This time around i can’t power it on and can’t charge. Plug it into many different charger and computer , and it is still not responding , not even the red charging led light. Please help… Thanks in advance. — Dodo

Solution: Hi Dodo. Try to see if you can start the phone to alternate modes. If your phone remains unresponsive and continue not to charge, there’s really nothing much that you can do except to send it in to be repaired or replaced.

Below are the steps on how to boot your phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 10: Galaxy S6 won’t fast charge with Anker power bank

Hi. would be curious to find an answer to this: my Samsung S6 was updated around the 2nd week in May and it has never charged up fast again, using my Anker power charger anymore, without it being a painstaking experience. Oddly, it does still charge normally using the Samsung wall charger (it takes the same fast charge time as before) but the power battery charger that worked perfectly before, (charged fast) now takes 5-6 -7 hours to fully charge. I’ve charged my wife’s iPhone 7S using the power charger and it charges just normal (as fast) as before. So I know it is the phone not the charger … and it started EXACTLY the first time i used the power charger after the update. I’ve cleared cache, charged in Safe Mode … nothing has worked to let me use the power charger. What gives?! — Francis

Solution: Hi Francis. Try a factory reset and see what happens. There may be a software glitch causing it. There’s no way to know where the problem lies but if you’re positive that the only different thing that you did was to install an Android update, we hope that a factory reset on your phone will help. Refer to the steps above on how to do it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy J5 camera keeps closing on its own or showing an error [Troubleshooting Guide]

Some of our readers who own the Samsung Galaxy J5 contacted us about a specific problem with the camera. According to them, when they open the camera, it may either close on its own after a few seconds or an error message may show up. In such case wherein there are times when the app closes on its own, the error message should be “Unfortunately, Camera has stopped.” It’s a sign that the app crashes for some reason.

Either the app closes or represented by an error, it’s the same problem and based on our experience, it’s as minor as any other app-related issues. However, there’s a chance that the problem is with the firmware considering the fact that Camera (or any pre-installed app for that matter) is deeply integrated into the system. We have to troubleshoot to know more about it and to determine what the culprit is.

Now, before we proceed, if you have other issues with your J5, visit our troubleshooting page for we have already published so many articles that address problems reported by our readers. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by completing our questionnaire.

Troubleshooting Galaxy J5 with its camera that keeps crashing

We need to troubleshoot your phone, tackle every possibility and rule them out until we can find a solution that may fix the problem for good. It’s supposed to be a minor problem and we’re certain we can fix it by doing some of the procedures below. However, we need to be very careful not to compromise your files and data so we will begin our troubleshooting using safe methods…

Clear the cache and data of the Camera

Regardless whether your J5 shows the “Camera has stopped” error or shuts down the app the moment it opens, you still need to do this. Assuming this problem is only with the app, then this method can fix it.

What it does is delete the cache created by the firmware for the app. It will also delete all data files stored in the app’s directory including your preferences and settings. After the clearing of the cache and data, the camera will run using its default settings. As to your pictures and videos, don’t worry as they won’t be deleted during the process…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Find and tap Camera.
  5. Tap Storage.
  6. Tap Clear data and then tap OK.
  7. Tap Clear cache.

After this, try to open the app to see if it still crashes and if so, move on to the next procedure. However, if by any chance the error would also show up when you open Gallery, follow the steps above to clear the cache and data of the Gallery app as it might be the one triggering the problem. Don’t worry, your pictures and videos won’t be touched.

Run Camera in Safe mode

There are times when third-party apps may interfere with the normal operation of the pre-installed apps can cause some of them to crash. This is one possibility we also need to rule out. So, run your phone up in safe mode to temporarily disable all third-party apps and then try to open camera while in this mode.

This is how you boot your J5 in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

If the error doesn’t show up or the app doesn’t close while in this mode, it’s clear that there’s an app that’s causing the problem. Find it and uninstall it…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap the desired application
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the problem continues to bug you even in this mode, try the next procedure.

Try wiping the cache partition

Corrupt system caches may also cause apps to crash that’s why if the error still shows up in safe mode or if the app still closes on its own, run your phone up in recovery mode and wipe the cache partition. It will delete and replace all system caches so that the next time your phone boots up, it will be using new ones.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Try opening the camera and if it still has an issue, move on to the next procedure.

Backup your files and reset your phone

The error message “Unfortunately, Camera has stopped” is basically just an app problem. A reset can fix it and we are now at a point wherein we badly need to bring the phone back to its factory defaults to get rid of the issue. However, make sure you make a backup of your important files and data including your pictures and videos because they will be deleted during the reset process. After the backup, disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out after the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide helped you one way or another. If you still need our help after this, feel free to contact us.

Posts you may also be interested in reading:

“Unfortunately, Camera has stopped” error keeps popping up on Samsung Galaxy Note 8 [Troubleshooting Guide]

The error message “Unfortunately, Camera has stopped” that keeps showing up on your Galaxy Note 8’s screen when you try to open the camera is actually notifying you that the app has crashed. It might be due to an issue with other apps that are somehow connected to the camera or your device might be having some firmware issues.

We have encountered similar issues with other devices before so it’s not the first time we’ve seen this error. In fact, there’s another variation to this problem and it says “Camera failed.” It basically means the same thing only that it’s more inclined to hardware issues. In this post, I will tackle the “Camera has stopped” error since we’ve received complaints from some of our readers regarding this issue. If you’re one of the owners of this device and are currently bugged by a similar concern, continue reading as you may find this post helpful.

Before we move on to our troubleshooting, if you are looking for a solution to a different problem in your Note 8, visit our troubleshooting page as we have already addressed some of the most common issues reported by our readers. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy Note 8 with “Camera has stopped” error

If the error started showing up without apparent reason, then it’s a minor one and we can fix it with very basic troubleshooting procedure. But based on our experience, errors like this are actually temporary; they may occur out of the blue and disappear before you can even do something about it. So, the course of this troubleshooting guide will be to see if this is as minor as it seems or it’s just a result of a more complicated issue. With all that said, here’s what I suggest you do about this error:

Force reboot your Galaxy Note 8

We often use this procedure to address possible system crash but it would also work for app crashes. More often, apps crash when there are too many apps and services running in the background. Although they will be stopped and closed when you turn your phone on and off, the fastest way to clear your phone’s memory is this. Just press and hold the Volume Down and Power keys together for 10 seconds to force it restart. Once the phone becomes active, try opening the camera to see if the error still shows up and if it does, then move on to the next step.

RELEVANT POSTS:

Open the Camera in safe mode

Let’s try to see if one or some of the third-party apps in your phone has something to do with this problem. In this step, you need to reboot your phone in safe mode to temporarily disable all third-party apps and services. Once you’ve entered that mode, open the camera to see if the error still shows up or not. Here’s how you run your Note 8 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

If the error doesn’t show up while in safe mode, it means that there are apps that possibly cause the problem, however, before you go on searching for those apps, try doing the next methods.

Clear cache and data of Camera

Regardless whether the error show up or not in safe mode, try doing this procedure as it has a direct effect on the Camera; this will reset the app and delete all its caches and data files.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Camera.
  4. Tap Storage.
  5. Tap Clear data and then tap OK.
  6. Tap Clear cache.

After this, reboot our phone and try opening the camera.

Clear cache and data of Gallery and other apps that may have triggered the error

Assuming that the previous method didn’t work, the next thing you need to do is go after the Gallery and other apps that might have triggered the problem.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Gallery (or any app you suspect).
  4. Tap Storage.
  5. Tap Clear data and then tap OK.
  6. Tap Clear cache.

You may also have to uninstall the apps if resetting them doesn’t fix the problem and it may not only be one app. After this and the problem still continues, then move on to the next step.

Reset All Settings for it might be a misconfiguration

Another thing that we need to rule out is the possibility that this could be a misconfiguration; some settings may have been messed up. However, we don’t know where to look so we just have to reset all settings in your phone. Don’t worry, none of your files and data will be deleted, only your preferences and settings:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

After this and the problem still persists, then the next procedures will try to fix issues with the firmware.

Wipe cache partition as it might be due to corrupt system caches

App crashes may also be due to some corrupt system caches and the best way to rule out this possibility is to wipe off contents of the cache partition…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Backup your files and data and do the Master reset

If this error is due to an app or firmware issue, then a reset will be able to fix this. However, make sure that you make a backup of your important files and data as they will be deleted during the process. After the backup, disable the Factory Reset Protection by remove your Google account so that you won’t be locked out and once everything is set, follow these steps:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

After the reset, don’t install anything or restore your data but test the camera to see if the error still shows up and if it still does, then move on to the next step.

Bring phone to service center

After the reset and the problem still persists, then it’s probably an issue with the hardware so bring the phone to the service center so that the tech can take care of the problem. The camera sensor has the tendency to malfunction especially if the phone got dropped or suffered liquid damage. As far as basic troubleshooting is concerned, you’ve done everything so it’s time for the professional to take care of your phone.

Posts you may also like to read:

How to fix Samsung Galaxy A7 with error message “Unfortunately, Camera has stopped” (easy steps)

The error message “Unfortunately, Camera has stopped” is a notification that tells you about the camera app that crashed for some reason. Some of our readers have contacted us because their Samsung Galaxy A7 reportedly started to have this kind of problem. It could be a sign of a minor firmware issue or it could also be a problem with the hardware, specifically the sensor.  

Some of the users also reported to us that instead of getting the error message, the app closes on them before or after they take pictures. Regardless whether you get the error or not, it’s the same problem; the app crashes. In this post, I will walk you through in troubleshooting your Galaxy A7 with a malfunctioning camera app. We will try to look into every possibility and rule them out one by one until we can determine what the problem really is and what needs to be done to fix it. So, continue reading as this article may help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy A7 with “Camera has stopped” error


The best thing you could do about this problem is to rule out the possibility that this is just an app or firmware issue. You will have to do some troubleshooting procedures and if everything points to the direction that this could be a hardware problem, then you need to bring the phone to the shop or back to the store. With all that being said, here’s what you need to do about it:

  1. Reboot your phone first – it’s possible that this error message is just a result of a minor glitch with the app or the system. A reboot can take care of that if that’s really the case. So, take a little time rebooting your phone and if that doesn’t work, try doing the forced restart: press and hold the volume down and power keys at the same time  for 10 seconds.
  2. Reset the camera – by reset, I mean clear the app’s cache and data. This will bring the app back to its default settings or configuration and if it’s just an issue with it, then it should be enough to make it work perfectly again.
  3. Wipe cache partition – the purpose of this solution is to delete all system caches so that they will be replaced with new files. This is most effective if this problem started after an update. The system cache may become corrupt or obsolete and when it happens, the performance of your phone will be the first that will be affected and it includes app crashes.
  4. Master reset – after wiping the cache partition and the camera still crashes, you will have to reset your phone because the app is pre-installed and thus, embedded in the firmware. This is to rule out once and for all the possibility that the issue is with the firmware. Before you actually reset your phone, make sure you backup your files and data as they will be deleted.
  5. Bring the phone to the shop – you only have to do it if the problem continues after the reset because it could be a hardware problem.

Refer to the following procedures to know how to perform the solutions I mentioned above…

How to reset the Camera

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Scroll to and tap Camera.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

How to wipe the cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

How to do the Master reset

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

I hope that this troubleshooting guide can help you. If you still need our help, feel free to contact us.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Galaxy Note 4 boot issues after installing Android updates, other issues

As promised, here’s another material that tackles some reported issues about the #GalaxyNote4. By today’s standard, the Note 4 is already nearing its eventual demise (the normal operating lifespan of today’s phones is two years). With the unfortunate fate of the Galaxy Note 7 a few weeks back, millions of Note 4 and Note 5 users may have to stretch their usage of their Note devices a little further. That said, we will be expecting more reports about all sorts of issues in the coming months for both Note 4 and Note 5.

note-4

In the meantime, below are the specific topics that we cover in this article today:

  1. Galaxy Note 4 Sync function causing camera to crash
  2. Galaxy Note 4 keeps rebooting randomly
  3. Galaxy Note 4 boot issues after installing Android updates
  4. Galaxy Note 4 stuck in bootloop after an update
  5. Galaxy Note 4 roaming service not working
  6. Galaxy Note 4 “Unfortunately, system UI has stopped” error when trying to do screenshot | Galaxy Note 4 “Unfortunately, phone has stopped” during calls

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 Sync function causing camera to crash

Have some input for you regarding the Camera Crash issue with the Note 4. Mine started doing it today. I would no sooner take a picture than the phone would crash and reboot, always successfully. So I started chasing it down and ran into your pages. Your recommendations to replace the battery or reset seemed a bit extreme for openers. I puzzled about this awhile and decided to check into the syncing of pictures to OneDrive. Checked the device setting and it said OFF. OK, I thought, that’s what I want. A bit later I had to try another picture. I snapped two quick pics and exited Camera before it crashed. Went to my development system and notice that the pictures had already synched to OneDrive. Shouldn’t be, I thought. This time I opened the OneDrive app itself on the phone, went to its settings and, sure enough, it was autosynching. Turned it OFF. No problem since. The multiple, successive crashes happen, I believe, because the phone tries to continue synching before the new WiFi connection is established on boot-up. Just a guess. Also, I think data is getting corrupted on the half-sent pictures on the crashes. The battery may also be contributing to this, as I’ve notice this unexpected crash behavior totally unrelated to the camera app when the battery now gets down to the 20-25% level. The phone is about 18 months old. Will now replace it just to eliminate it as a continuing factor. Anyway, thought you should take this into consideration before other measures are taken. My camera app is no longer crashing. Check Sync. — Jerry

Solution: Hi Jerry. Thanks for letting us know your self discovered solution for this issue. Majority of the time, knowing the real cause for an Android issue can be a tricky business, especially if it involves the software. We’re glad that you’ve managed to fix your particular issue and shared your solution with us. We’ll surely use your workaround should we address a similar issue from other users in the future.

Problem #2: Galaxy Note 4 keeps rebooting randomly

Hi guys. I hope you can help me for it has been several weeks troubleshooting and I still do not get it. I am with Samsung Note 4, unrooted, and I am not sure of the version (last updated on its own). My Samsung Note 4 (unrooted) was fine and then it started rebooting, sometimes, without a reason. Then it would sometimes freeze for a while without a reason. Then freezing became more annoying and I’d need to remove the battery to start it again. Then once it did not start at all anymore, I’d need to play with charging, removing battery, etc.

What I have done to try fix it:

  • I cleaned the USB connector, which enabled me to charge the battery again.
  • I removed the SD card.
  • I wiped cache.
  • I bought a new battery. The funny thing is now, when I turn it off, it does not start again. I remove the battery, press the power button for a while to drain it out, put the other battery, and sometimes it starts. So it seems both batteries are kind of OK but I need to play until any of them works.
  • I did a factory reset. However, it seems it started to download some apps from before, which I stopped when I saw it. However, I still have some freezing and that happens during incoming calls: the phone does not react, I miss the call.

Now when I managed to start it again, I get this “could not do normal boot. mmc_read fail. What the hell may be happening? Thanks for hints. — Agnes

Solution: Hi Agnes. Random reboot issue can be caused by a number of factors, with some of them beyond an average user’s ability to resolve. Based on your problem description, it’s apparent that you’ve tried almost everything that a user can do. This means that the problem may be more serious that it usually is, that is, the problem may lie on the hardware. Before you consider sending the phone for a general hardware check to Samsung or a third party shop, you can try two more things — another round of factory reset and flashing a stock firmware. The main purpose of the second factory reset is to double check if the issue can be fixed on the software level. Once you’ve factory reset the device, make sure to observe it for at least a day without installing any app. If the issue persist even when the software is on pristine condition, the next thing that you want to do replace the existing operating with another version of Android. Try to check if downgrading to, say, Lollipop will help. If both of these procedures won’t improve the situation, find a way to have the phone repaired replaced.

Problem #3: Galaxy Note 4 boot issues after installing Android updates

We have 2 Samsung Note 4’s that we just did the new updates on. Now mine runs slow and my husband’s is not working. It kept coming up with a screen (one I have never seen) saying it was downloading with a bunch of very small print in upper left hand corner. I took the battery out twice and then it worked for a little while then was doing the download thing again. Now it won’t turn on even after removing battery a couple of times. Was going to wipe the cache partition but can’t get it to turn on so I can’t. I wiped the cache partition on mine and it seems a little better. The phones are almost 2 years old. Is that about all they are good for. Thinking of going to an iPhone. We are older and our boys are pointing us in that direction? — Brenda

Solution: Hi Brenda. If you did not modify the software of your phones in any way (by rooting or flashing/installing unofficial operating system), then doing a factory reset may help your phone turn back on normally. To do that, follow these steps:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Keep in mind that the above steps will erase everything that’s stored in the phone’s internal storage (but will not touch the SD card). If you can’t boot the phone normally, thus, you’ll be unable to create a backup of your files, there may be no way to recover them after a factory reset.

For the phone that won’t even turn on, try to check if you can boot it to another boot mode. Follow the steps below:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #4: Galaxy Note 4 stuck in bootloop after an update

Hello IT specialist. Recently after my Note 4 got upgraded, my phone will go into auto reboot loop when I open my default camera app. It has gotten worst and more frequent and till the point that my phone needs to be constantly charged to let the phone survive. However I strongly do not think is the battery’s issue. I have also tried clearing cache partition and also done a factory reset. However it doesn’t solve the issue at all. For now, once I unplug the electrical source despite having a full charge or maybe 80%, the phone will go into a auto reboot loop again and again. If I take out my stylus pen, it will do that do Opening Google Maps will do that too. Even if do not touch it, sometimes the phone will go on to a reboot loop again. Any idea what can I do about my phone? I have gotten my phone back in Singapore, however I’m residing in the United States for a period of time (the update occurred during my stay in the States). Please help! I just need my Note 4 to survive another 4 more months before I’m back in SG. — Kristine

Solution: Hi Kristine. Many Android users are quick to install any available Android update but may not be as fast to update apps. Some post-update issues can be caused by incompatible apps so we recommend that you do another round of factory reset and observe how the phone behaves when there are no third party apps in the system. In other words, you must restore all software settings back to default again and let it run for some time. Make sure that you don’t add, download, or install anything during the observation period. If your phone will continue to reboot on its own in this state, an unknown hardware issue must be causing it. On the other hand, if the issue is absent during the observation period, that’s a sign that you have a bad app installed. Since there’s no way for us to know what that app is, you must install apps individually so you can observe the phone for some time before you install the next one.

Random reboot issue may also be a sign of a malfunctioning hardware so don’t hesitate to contact Samsung or any relevant party (carrier or retailer) for a replacement.

Problem #5: Galaxy Note 4 roaming service not working

Hi. I’m using a Note 4 N910P version in Mumbai, India having purchased it from eBay. I’m sure that I have received a rooted device (since Pokemon Go won’t play on my phone anymore). Now the problem is that mobile data works fine in my city but as soon as I’m on roaming, data doesn’t work. The option which is there in mobile data settings to select data roaming, automatically deselects itself as soon as I’m on roaming. Even if I select it again while on roaming, later I get an error which says – phone has lost data connectivity because I didn’t select data roaming before leaving home network. Your suggestions will be highly appreciated. Thanks. — Saqib

Solution: Hi Saqib. We don’t usually support issues if a device is running unofficial software or rooted. The thing with rooted phones is that problems may be caused by something specific to the running unknown software. It’s possible that there may be an app or operating system restriction that’s preventing roaming service to work. There’s just no way for us know what’s wrong with your system. Contact your carrier so they can give you direct assistance regarding the issue.

Problem #6: Galaxy Note 4 “Unfortunately, system UI has stopped” error when trying to do screenshot | Galaxy Note 4 “Unfortunately, phone has stopped” during calls

I have a refurbished Note 4, and it has increasingly given me trouble. I have two immediate issues. The phone hasn’t been rooted either.

  1. When I try to take a screenshot, using the home and power button, I get this message: “Unfortunately, system UI has stopped.” The only solutions I’ve seen are to factory reset the phone. I don’t want to do this.
  2. Whenever someone calls me, I get this message: “Unfortunately, phone has stopped.” I press okay over and over and it doesn’t go away. I have to eventually restart the phone in between pressing okay in the error box. Please if you could give me insight in how to fix these problems, that would be great. I can’t afford a new phone! — Daniel

Solution: Hi Daniel. There are at least three ways to capture a screenshot on the Galaxy Note 4:

  1. by pressing Power and Home buttons,
  2. by swiping across the screen,
  3. by using the S Pen.

To capture a screen via swipe, make sure to enable this function first under “Motion and gestures” menu in the Settings app. Once it’s enabled, simply swipe across the screen whenever you want to do a screenshot.

To screenshot via S Pen, follow these steps:

  • Undock the S Pen from your Galaxy Note 4. (If the Air Command menu wheel doesn’t immediately appear, hover over the screen and press the button on your S Pen.)
  • Using the S Pen, select “Screen Write” from the Air Command menu, as in the photo above.
  • Your Galaxy Note 4 will capture an image of whatever’s on-screen, allowing you to draw or write on top of it using the S Pen.

If all these procedures will result to the “Unfortunately, system UI has stopped” error, try wiping the cache partition. Here’s how:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

If refreshing the system cache won’t help, do a factory reset. This should fix both issues.

 


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