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How to fix Samsung Galaxy J7 “Warning: Camera failed” & “Unfortunately, Camera has stopped” errors [Troubleshooting Guide]

One of the most complex parts in your #Samsung Galaxy J7 (#GalaxyJ7) is the camera. During the boot up process, the sensor will also initialize and wait for the user to open the #Camera app. Once you open it, the app, the services running in the background and the sensor will initialize to synchronize their operations. Once you tap the capture button, the app will command the sensor to snap pictures or videos and then other services will call upon the Gallery app to manage the pictures.

samsung-galaxy-j7-camera-failed

If, however, the initialization is interrupted for some reason, the error message “Warning: Camera failed” will pop up if the problem is with the hardware but if it’s with the app or the firmware, the “Unfortunately, Camera has stopped” error may show up. In this post, I have provided guides on how to troubleshoot your Galaxy J7 that is suffering from any of these errors. Read on to understand more about them and learn how to fix them in case you’ll encounter one in the future.

Now, before we jump into our troubleshooting, if you have other concerns with your phone, make sure you drop by our Galaxy J7 troubleshooting page for we have already published several troubleshooting guides that may help you fix your problem. If you need further assistance, however, you can contact us by filling up our Android issues questionnaire and providing us with more information about your issues.

How to fix “Warning: Camera Failed” error on Galaxy J7

Problem: Hi guys! I’m glad you are offering this free service to help users like me who don’t know much about fixing issues with our phones. I have the Galaxy J7 that I purchased last month. Since day 1 the phone has been working perfectly fine until a couple of days ago when I open the camera. There was an error message that said “Warning: Camera failed” and I really don’t have a choice but to close it. With the error keeps popping up every time I open the camera, I can no longer use my phone to take pictures. I’m not sure what happened but I’m sure the device is well taken care of. No drops, no water contact, no anything that could cause problems. Please help me, thanks.

Troubleshooting: The error message “Warning: Camera failed” can be just a minor problem or a serious one but more often than not, it concerns the hardware itself. There have been a lot of reports of this kind of problem in the past and many said they were able to fix their issues by doing some troubleshooting procedures and those procedures are ones I will teach you in this guide. So, here’s how you troubleshoot your Galaxy J7 whose camera failed:

Step 1: Boot up your Galaxy J7 into safe mode and see if the error still occurs

There are times when third-party apps cause this kind of problem and when it happens, all you have to do is disable them and see if the problem still happens and there’s no other way to do that than booting the device in safe mode:

  1. Press and hold the Power button (located on the right) until Phone options is displayed then release.
  2. Select and hold Power off until the Reboot to Safe Mode prompt appears then release.
  3. Tap RESTART. Note: This restart process may take up to one minute to complete.
  4. Upon restart, Safe mode appears in the lower left of the unlock/home screen.

After successfully booting up the device in safe mode, try to open the camera app and see if the error or the warning still pops up, if it doesn’t, then you just have to find the third-party app that causes the camera to crash and uninstall it. Otherwise, proceed to the next step to troubleshoot the camera itself.

This is how you uninstall an app on the Galaxy J7:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the desired application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 2: Clear the cache and data of the camera app

This procedure will reset the app itself as it deletes its cache and data along with your settings and preferences. It’s a simple procedure but very effective given that the problem is just a minor issue with either the camera app or the sensor itself. Don’t worry, none of your pictures or videos will be deleted when you do this and only the camera settings will be reset.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Camera.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

I suggest you also do the same for the Gallery app should the error persists after doing the aforementioned procedure.

Step 3: Try wiping the cache partition

After the first and second step, if the problem still occurs then you have to try to delete the system cache especially if it occurred without apparent reason. There are times when a firmware update will cause a problem like this so it’s logical at this point to rule out this possibility. This is how you wipe the cache partition on your Galaxy J7:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

The phone will reboot longer than usual and once it has successfully rebooted, try opening the camera again to see if the problem still occurs.

Step 4: Perform master reset on your Galaxy J7

If all else fails, then it’s time to bring the phone back to its factory default settings; you have to reset it. However, you should know that all the data and files you have saved in your phone’s internal storage will be deleted.

You have to back them up before you reset your device as you won’t be able to retrieve them once they’re wiped off of your phone’s memory. Once done, follow these steps to reset your phone externally:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off your Galaxy J7.
  3. Press and hold the Volume Up button and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

Should the problem still occur after the reset, then it’s time you sent it in for checkup and/or repair.

How to fix “Unfortunately, Camera has stopped” error on Galaxy J7

This error message is basically not as complex as the first one but very annoying nonetheless. You still won’t be able to take pictures with your phone and it pops up every time you open the Camera app. There’s no other option you can choose rather than OK and Report and either way, the error will be closed by the problem won’t be fixed as it would occur again. So, to troubleshoot your phone suffering from this error, this is what you’re going to do:

Step 1: Reboot your phone first

If it’s the first time you’re seeing this error message, don’t do anything yet except a reboot. You may reboot a couple more times just to make sure it’s not just a minor firmware glitch.

There were reports from our readers in the past wherein their devices froze for a couple of seconds and then this error popped up. A firmware glitch may cause this problem not to mention the possibility that it’s the Camera app that also crashed.

Step 2: Restart your J7 in safe mode

Now, let’s try to isolate the problem to determine if the cause is one of your third-party apps or a pre-installed one. As I explained in the first problem, booting the device in safe mode will temporarily disable all third-party apps and services leaving pre-installed ones running. Please refer to the first step in the first problem for the steps on how you boot your J7 in safe mode.

Step 3: Clear the cache and data of the Camera app and other related apps

Do this while you’re phone is in safe mode. It resets the Camera app itself and that would give you an idea whether the problem is with the camera or other apps. You may also do the same for other apps that may trigger the error like Gallery and any other apps that may use the camera to take pictures.

Step 4: Factory reset your Galaxy J7

Just like the master reset, this procedure will bring the phone back to its original settings and delete all your data and files saved in your phone’s internal storage only that you will have to do this through the Settings menu.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, tap the Apps icon.
  3. Tap Settings.
  4. Tap Backup and reset.
  5. If desired, tap Backup my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your PIN or password.
  10. Tap Continue.
  11. Tap Delete all.

If the problem still continues, you may need to reinstall the firmware or have somebody do it for you.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Camera Failed error on your Samsung Galaxy S9 (easy steps)

Emerging among the commonly raised issue affecting Android smartphones and tablets is on a warning prompt saying that the Camera has failed. It’s definitely a downer given that most people would utilize their smartphone’s camera features rather to take pictures or record videos on the go. Imagine how you’d feel realizing that you couldn’t “capture the moment” because you’re halted with this “Camera failed!” error as you attempted to launch your phone’s camera app. You’ve got no choice but to let it pass as you need to deal first with the Camera failed error on your device. To give you some more inputs on how to fix the same error on your Samsung Galaxy S9 camera app, I have mapped out some of the most effective solutions and workarounds to refer to.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 with Camera Failed error


These subsequent methods however are only applicable if the camera error your dealing with is attributed to a software glitch or system bug. If the hardware is to blame, then your phone needs service.

First solution: Quit then restart Camera app and your phone.

Assuming that the error is just due to a minor app glitch, restarting the Camera app may be everything that’s need to get things working fine again with your Camera app. Here’s how:

  1. Touch and hold the Recent apps key found in the bottom left corner of your phone. Doing so will open a new screen containing all your recently opened apps.
  2. Locate and select the Camera app then swipe to the right or tap the X on it.
  3. If you have multiple apps running in the background, you can also quit them all at once by tapping on the Close All button.

Second solution: Boot into safe mode and diagnose apps.

Sometimes, third-party apps can cause conflict to other apps and thereby triggers errors like this to occur on any of your apps. To determine if this is what’s occurring on your built-in camera app, try to boot your phone in Safe mode and use the camera app in safe mode. Here’s how to enable safe mode on your Samsung S9:

  1. Turn your phone completely off.
  2. Press and hold the Power button past the model name screen showing on the screen.
  3. Release the Power button when the Samsung logo appears.
  4. Then immediately after releasing the Power button, press and hold the Volume Down button.
  5. Keep holding the Volume Down button until the phone finishes restarting.
  6. When you see the Safe Mode badge in the bottom left corner of the screen, you can release the Volume Down button.

At this point, launch the camera app and try taking sample photos or record a video. If it doesn’t encounter the error while in safe mode, it means a third-party app is to blame. Try to think of which from your downloaded apps is the trigger then uninstall suspected apps individually. In case you need further assistance, here’s how to uninstall apps on your Samsung S9:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap to select the suspected app you want to uninstall/remove.
  5. Tap Uninstall.
  6. Then tap OK to confirm.

Restart your phone to apply the recent changes you’ve made and then test the camera app again.

Third solution: Clear cache and data on Camera app.

Cache files and data that get corrupted may likewise trigger apps errors like this to occur on your phone. This is why it’s recommended to regularly clear cache and data from your apps or phone itself. Here’s how it’s done:

  1. Open the Apps screen by swiping up on an empty spot from the Home screen.
  2. Tap Settings.
  3. Tap Apps.
  4. Select the Camera app from the list.
  5. Tap Storage.
  6. Select the option to Clear Cache to instigate clearing of cache files from the app.
  7. Select the option to Clear Data to delete temporary data store in the app.
  8. Confirm action by tapping on Delete.

Alternatively, you can clear all cache files and data on your device storage with these steps:

  1. Access the Apps screen by swiping up on an empty spot from the Home screen.
  2. Then tap Settings.
  3. Select Device maintenance.
  4. Then tap Storage on the lower-right.
  5. Finally, tap Clean Now.

Fourth solution: Update Camera app and/or your device to the latest software version.

If you are using a third-party camera app on your device, try updating the app to the latest version available. You can start by checking for apps updates with these steps:

  1. Open the Apps screen by swiping on an empty spot from the Home screen.
  2. Tap Play Store.
  3. Navigate to Menu-> My Apps.
  4. See if there are available updates for your apps.
  5. Tap Update next to the Camera app you’re using. This will install new updates for that app.
  6. If you see multiple updates, tap the option to Update All apps with updates available at once. Keeping your apps up to date is highly recommended to keep all your apps at their best performance.

Aside from apps updates, also check for available software update for your phone. Software updates will likely be the key to fixing the Warning: Camera failed error on your Samsung S9 especially if it’s triggered by software bugs or system errors. Aside from new features and enhancements, software updates also bring in certain fix patch to address existing bugs on the phone. To check for software updates on your Samsung S9, follow these steps:

  1. Open the Apps tray by swiping up on an empty spot from the Home screen.
  2. Then navigate to Settings-> Software update menu.
  3. Tap the option to Download updates manually.
  4. Wait for your phone to begin checking for updates.
  5. Tap OK.
  6. Then tap Start.
  7. If prompted with a restart message, tap OK to confirm restart.

Wait until the phone boots up completely. The new changes brought by the new software update should now be implemented.

Fifth solution: Wipe cache partition on your phone.

Clearing the app’s cache and data may not be enough especially if system cache files are also corrupted. As resolution, you can wipe cache partition on your Samsung S9 with these steps:

  1. Turn your phone completely off to get started.
  2. Press and hold the Volume Up key and the Bixby/Home key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition from the given options.
  6. Press Power key to select.
  7. Press the Volume down key to highlight Yes, then and press the Power key to confirm selection.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Test the camera app after your phone boots up completely and see if that fixes the camera failed error. If the problem persists, then consider other options.

Other options

  • Master reset. If wiping the system cache partition doesn’t help either, then you may resort to a full system reset or master reset instead. This however will result to data loss as everything will be wiped out from your phone’s internal storage and the settings are restored to factory defaults. If you wish to proceed, be sure to back up all your important data for safekeeping. Then head over to Apps-> Settings-> General Management-> Reset-> Factory data reset then tap Reset-> DELETE ALL then Confirm. If prompted, enter your screen lock credentials and Samsung account verification information.
  • Service/Repair. The camera app should already be working properly again after performing all prior procedures and resets as any of them are used to deal with software-related issues. But if that isn’t the case or you still ended up having the same Camera failed error or warning on your Samsung S9, it could be attributed to hardware issue. At this point, you may consider opting for service or repair. Don’t forget to avail for warranties, if still eligible.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Samsung Galaxy S8 shows “Warning: Camera failed” error when camera is opened or taking pictures [Troubleshooting Guide]

When the camera fails to initialize on your Samsung Galaxy S8 or any Android smartphone for that matter, you will either get the error “Warning: Camera failed” or “Unfortunately, Camera has stopped.”

In this post, I will tackle the first error I mentioned with the S8 being the subject of our troubleshooting. But before that, let me make it a bit clearer the difference between the two. When the error says the camera has stopped, it’s referring to the camera app the crashed of force closed for some reason. More often than not, it’s an app issue. However, when it says that camera failed, it might mean the sensor itself failed to initialize, so it’s hardware-related in nature.

I’ve cited two situations in this article but both display the camera failed error. While they may be the same, their triggers are different and that’s what we have to look into. So, continue reading below to know more about this error and learn what to do in a bid to fix it.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Camera failed error shows on Galaxy S8 when camera is opened

Problem: Hello droid guy. I bought the new S8 and I’ve used it for more than a week now. At first, everything was working fine until one day I saw an error message that said “Warning: Camera failed.” I just closed it thinking it was just temporary but since yesterday everytime I open the camera the error shows up. As a result I cannot take pictures or record videos and I usually do that. Do I need to have this phone replaced? Thanks.

Troubleshooting: Basically, the trigger is the app itself. The thing is, whenever you open the camera app, the sensor will automatically initialize in preparation for when you hit the capture or record button on the screen. Other services will also be called to work with the camera like the Gallery app that manages pictures taken by the camera. All these things happen in a split second and if there’s one thing that won’t load, then this error might show.  So, here’s what I suggest you do for this kind of problem:

Step 1: Clear the cache and data of the Camera app

This procedure will reset the camera app as well as delete the files it created. It means that it will be brought back to its default settings and all your preferences will be deleted. The camera will be like when you first opened it and this is how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the Camera app in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this, try to open the app and see if the error still shows up and if it does, then move on to the next step.

Step 2: Find out if third-party apps have something to do with it

Third-party apps or those you downloaded from the Play Store and installed manually can cause pre-installed apps to crash sometimes especially if those apps use the same service as with built-in ones. That’s why it’s necessary to know if they have something to do with this problem or not because if so, then we’re already halfway to solving it. To know that, you need to start  your phone up in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

As soon as the phone enters this mode, open the camera and see if the error still shows. Assuming the error doesn’t show when the phone is in this mode, then it’s confirmed one or some of the apps you installed is causing the problem. The next challenge is to find that app, reset it and if that won’t work, uninstall it. So, begin your search from apps  you installed before the problem started. If you suspect an app, clear its cache and data first…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

If this doesn’t work, then uninstall the app…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If this doesn’t work either, then you have no other choice but to do the next step.

Step 3: Backup important files and data, do the Master Reset

We just have to finally bring the phone back to its factory default settings to know if it has something to do with the firmware. However, since all your files and data will be deleted when you reset the device, you have to make a backup. After which, disable the anti-theft feature of your phone and then you may proceed with the reset.

How to disable anti-theft on Galaxy S8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to Master Reset your Galaxy S8

You follow these steps after you’ve disabled the anti-theft feature of your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If the problem still happens after the reset, you have to bring the phone back to the store and have it replaced as it’s clearly a more serious problem than we anticipated. You don’t have to deal with this problem for all the time you’ll be using the phone.

Galaxy S8 camera fails every time user takes pictures

Problem: For some reason, my new Galaxy S8 cannot take pictures anymore because whenever I try to there’s a warning message that would show up saying “Camera failed.” I’m not quite sure when it started or why this problem is happening, not really a tech person and I bought this phone thinking it would be perfect for me but this problem tells me I might have made a wrong decision by not getting an Apple. So, if you guys can help me out, that would be great. I just want this device to work perfectly. Thanks.

Troubleshooting: At least, in this problem, the owner can still open the camera and that’s something. It might not be a camera problem itself but an issue with one or some of the services that the camera is using. Therefore, we will have to take a different route although the procedures may be the same.

Step 1: Try taking pictures while the phone is in safe mode

We will try to limit the services and apps that are running to see if there’s a difference. So, try to boot your Galaxy S8 in safe mode and then use the camera. If the error doesn’t show up, then there’s one app that might be messing with the camera. Find that app and then uninstall it. It might be another camera app you installed or anything that manages pictures and videos.

How to start Galaxy S8 in Safe mode

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

Step 2: Wipe the cache partition so old system caches will be replaced

There’s a chance that some of the system caches got corrupted and among them is the cache used by the system to run the camera. We have to rule this possibility out so you need to start your phone up in recovery mode and then wipe the cache partition. Don’t worry, none of your files and data would be delete if you did this:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Step 3: Factory Reset your Galaxy S8

After wiping the cache partition and the problem still occurs, then you have no other option but to reset your phone, at least, before you bring it back to the store. Make sure you backup your files and data first as they will be deleted and could no longer be recovered. After the backup, follow these steps:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

If all else fails, bring it back to the store.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy Note 8 that shows “Camera failed” error (step by step guide)

When the one of the services used by the camera in your Samsung Galaxy Note 8, or any Android device for that matter, failed to initialize or if the hardware itself failed to sync with the software, that’s when the error or warning “Camera failed” shows up. But unlike the “Unfortunately, Camera has stopped” error, the former is more on a hardware side. We’ve encountered similar issues in the past that we were able to fix so there’s a chance we can still fix this.

In this post, I will walk you through in troubleshooting your Galaxy Note 8 that’s bugged by this error. There’s one solution we know that may work for you and that’s what I will share with you today. However, I cannot guarantee that your problem will be fixed that’s why I also provided a step-by-step troubleshooting guide in the later part of this post. Continue reading as this article may be helpful to you.

Before we move on to our guide, if you have other issues with your device make sure you visit our Note 8 troubleshooting page for we have already addressed some of the most common issues with this device. Find problems that are similar with yours and use the solutions we suggested. If you still need our help after that, then fill up our questionnaire and hit submit to contact us.

Quick fix for the “Camera failed” error on Galaxy Note 8

The following solution is based on my personal encounter with this error and feedbacks from our readers who have also encountered it. It may work to some users but not to others because it depends on how serious the problem is and how it started.

To quickly fix this error, all you need to do is to reset the camera of your phone by clearing its cache and data. Don’t worry, none of your pictures and videos will be deleted if you did this as they’re saved somewhere and Camera only has the capability to manage them.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Scroll to and tap Camera.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

If the error shows up every after you take pictures, then the issue might be with the Gallery and not the camera, so do the same but this time look for Gallery…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Scroll to and tap Gallery.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

However, if the error keeps showing even after doing these methods, then you should spend some time troubleshooting your device.

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Troubleshooting Galaxy Note 8 with “Camera failed” error

We’ve also encountered similar issues before that were caused by an update in the firmware as well as apps installed on the phone. Assuming the error didn’t disappear after resetting both the Camera and Gallery, then it’s time to know what the real issue is. Follow these procedures as they might be able to help you…

Open Camera while in Safe mode

We need to find out if the apps you downloaded and installed have something to do with this error. By running the phone in safe mode, you’re actually temporarily disabling all third-party apps.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Once you’re in this environment, try opening the camera to see if the error would still pop up. If it doesn’t, then it’s clear there’s an app that’s causing all this. Find that app and then uninstall it to fix the issue…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Reset all settings

You only have to do this if the error is still popping up even if the phone is in safe mode. It rules out the possibility that the problem is caused by some messed up or incorrect settings. It basically has the effect of a full reset only that none of your files and data will be deleted. So, it’s safe to do but very effective in dealing with firmware issues and incorrect settings:

  1. From a Home screen, swipe up or down from the center of the display to access the apps screen.
  2. Navigate: Settings Settings icon > Backup and reset.
  3. From the Reset section, tap Reset settings.
  4. Review the info then tap RESET SETTINGS.
  5. If presented, enter the current PIN, password, or pattern.
  6. To confirm, review the info then tap RESET SETTINGS.

After this, open the camera to trigger the error and if it still shows up, you have no other choice but to reset your phone.

Backup your files and data and reset your Note 8

This is your last resort and if the error would still show up after the reset, then we can say the issue is with the firmware and you need a technician to further test your device. But before you actually reset your phone, make sure to make a backup of your personal files and data as they will be deleted during the process. After which, don’t forget to disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out after the reset. Once everything is set and ready, follow these steps to reset your Note 8:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope this troubleshooting guide can help you. If you have other concerns, feel free to contact us.

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How to fix Samsung Galaxy S6 “Warning: Camera failed” error [Troubleshooting Guide]

The error message “Warning: Camera failed” with the #Samsung Galaxy S6 (#GalaxyS6) that often occurs when the #Camera app is launched has two common possibilities. The first is that the app and the sensor are out of sync and while the former already loaded, the latter may haven’t been able to initialize and therefore the error message is issued to let the user know.

Galaxy-S6-camera-failed-error

Secondly, it could be an issue with the hardware itself and this also has a lot of possibilities like damaged sensor, auto-focus function isn’t working, the phone suffered liquid or physical damage, etc. the point is, we won’t be able to know what really is the problem with the device unless we troubleshoot. That’s why we take time reading the messages of our readers and do our own research so we can provide accurate solutions.

For our readers who have other concerns, make sure you visit our Galaxy S6 troubleshooting page for we’ve already solved a lot of problems with this device and listed our solutions on that page. Find issues that are similar to yours and use our solution. If they don’t work and you need further assistance, then contact us through our Android issues questionnaire and we’ll get back to you as soon as we can.

Error “Warning: Camera failed” shows up when opening the camera

Problem: Hi. I own the Galaxy S6 phone since last year. I encountered issues here and there but was able to fix them as they’re minor. But recently, there’s an error that I can’t just shake off. It’s the error “Warning: Camera failed” that shows up in a small window every time I open the camera. What gives? Can you fix it?

Problem 2: When I take pictures and open the camera, I am greeted with the message “Warning: Camera failed.” It seems that the latest update messed up my phone so badly as this problem started after the most recent update. I don’t really use the camera of my phone that often but it’s just good to know that whenever necessary, I can just point the phone and shoot. For a device that’s worth hundreds of dollars, it should work properly without any issues but it seems that’s not the case with my Galaxy S6. Can you help?

Troubleshooting: The error could actually mean two things; first, the camera app crashed and caused the sensor to fail as well; second, the sensor itself is the problem. To know which is which, boot your Galaxy S6 in safe mode and try to open the Camera app from there.

  1. Press and hold the Power key.
  2. When ‘Samsung Galaxy S6’ appears, immediately release the Power key and then press and hold the Volume Down button.
  3. Continue holding the Volume Down button until the phone finishes the restart.
  4. When you see Safe Mode on the lower left corner of the screen, release the button.  

If the same error shows up in safe mode, then the next thing you should do is reset the phone to rule out the possibility that the firmware is causing the app to fail.

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the reset fails, there’s nothing much you can do about it. So, send it to a shop or store where you bought it and have the technician check it for you.

Error “Warning: Camera failed” pops up when camera saves picture

Problem: Randomly an error shows up after I snap some pictures. It doesn’t pop up while snapping photos but when the camera is trying to save them. The camera app would freeze for a few seconds and then the error shows up. It’s not doing this before, it just started recently and I don’t have any idea what causes it. Help.

Troubleshooting: I remember during the time of the Galaxy S5, this problem kept on happening and more often, it occurs after an update. But whether or not you have recently updated your phone, the solution to this problem is to delete the system cache, at least, that’s one procedure that works. On the other hand, if the wiping of the cache partition fails, then you have to follow the same procedure as above: safe mode first, then reset if the problem remains.

Here’s how you delete the system cache….

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I hope this helps.

Error “Unfortunately, Camera has stopped” while accessing pictures via Gallery

Problem: I take a lot of photos with my new Galaxy S6 but when I view them using the Gallery app, an error would pop up saying “Unfortunately, Camera has stopped.” It doesn’t make any sense because it should be the Gallery that should crash, right? But why is it that the camera crashes instead of the gallery? Can you explain and please help me. I’m afraid of losing my photos. Thanks.

Problem 2: About a couple of months ago, I was getting the camera failed error but it got fixed on its own. As of late though, my Galaxy S6 seems to be having a hard time loading the camera. There are times when I hit the app it just opens without a problem but more often the error “Unfortunately, Camera has stopped” shows up. I hope you guys can help me with this as I really want my phone to work. thanks.  

Answer: The reason why the error is showing the Camera app being the one that crashed instead of the Gallery is because these two apps work side-by-side. When the camera is open, the Gallery is on standby as it’s the one managing the pictures of videos taken by it. The same thing goes for the camera, when the Gallery is open, it waits until the app calls upon it. In your case, I think it’s really the camera that has some issues so try to clear its cache and data and see if that works.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Camera.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

If this doesn’t fix it, then do the same thing for the Gallery app. Don’t worry, none of your photos or videos will be lost but it’s advisable you back them up somewhere safe.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to Fix Samsung Galaxy S8 with “Camera failed” error (easy steps)

The warning message “Camera failed” usually occurs when there’s a problem with the camera sensor. You know, when you open the Camera app, both the app and the sensor will initialize. If an issue occurs during initialization, the users will be notified through errors. If the issue is on the app, the error “Camera has stopped” will show up but if it’s with the hardware, then “Camera failed” pops up.

In this post, I will walk you through in troubleshooting your phone with “Camera failed” error. It might be an issue with the hardware but we can still fix it without actually opening your phone but that of course, depends on how the error started. If the phone got dropped before the error started to show up, then the sensor may have been damaged but if it started to pop up without apparent reason, then the problem can easily be fixed.

If however, you are looking for a solution to a different problem, drop by our Galaxy S8 troubleshooting guide for we have already addressed the most common issues with this phone. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need more help, then feel free to contact us through our Android issues questionnaire.

How to get rid of “Camera failed” error on Galaxy S8

We’ve already addressed similar issues in the past and the solution I give you is based on reports from our readers. Many have reported back saying the following procedure worked for them. Now, I will share with you how to fix the “Camera failed” error on your Galaxy S8…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Camera.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

What it does is reset the Camera app and all other services used by the camera itself. It also deletes the cache created by the app as well as the brings the app back to its default or factory settings. For minor issue, this procedure is more than enough but if it doesn’t fix the problem, then try troubleshooting your device further.

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Troubleshooting Galaxy S8 with “Camera failed” error

There are a couple of things you can do to determine what the problem is and fix it. However, after doing the following procedures and the problem is still not fixed, then it’s time you bring the phone to the service center.

Step 1: Reboot phone in Safe mode

Restart your Galaxy S8 in safe mode, open the camera and see if the error “Camera failed” still shows up. If the problem seems fixed, then there must be a third-party app that’s causing the error. Find it and uninstall it:

Boot Galaxy S8 in Safe mode

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume downkey.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Uninstall apps from your Galaxy S8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If the error is still showing up even in safe mode though, then you should try the next procedure.

Step 2: Backup your files and reset your phone

There are times when firmware-related issues occur and it’s very possible in this case. However, aside from ruling out the possibility of a firmware issue, we’re simply trying to clear off your personal information just before you bring the phone to the service center. So, make sure you backup all your important files and data. After the backup, disable the Factory Reset Protection by removing your Google account from your phone and then doing these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If everything else fails, bring your phone to the service center so that a Samsung technician can check it up for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Samsung Galaxy Note 9 Error: Unfortunately, Camera has stopped

The error message “Unfortunately, Camera has stopped” is one of the common popups you may get every now and then but unlike the others, there’s always a possibility that the problem is more than just an app crash. We have encountered similar issues in the past involving high-end devices like Galaxy S9 and Note 8. It’s not impossible that your Samsung Galaxy Note 9 may also encounter the same error message.

So, in this post, I will walk you through in troubleshooting your new phone that’s bugged by the “Camera has stopped” error. We will try to determine the cause of the problem so that we would know what to do about it. So, if you’re one of the owners of this device and are currently having similar problem, continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to troubleshoot Galaxy Note 9 with “Camera has stopped” error?

When it comes to troubleshooting a phone with this error message, the best we can do is to rule out the possibility that it’s just due to an issue with the app or firmware. After troubleshooting the device and the issue points to a hardware problem, then you should bring the phone back to the store and have it replaced. Samsung is willing to replace it with a new unit considering the fact that the Note 9’s camera is one of the selling points. Now, here’s what you should do about this problem…

Clear the Camera’s cache and data

Since it’s the camera that’s specifically mentioned in the error message, it’s the first thing we have to go after. We need to reset it so that it will be brought to its default settings and configuration. While we’re only clearing the cache and data of the camera, all other services that’s used by the app will also be reset. But don’t worry, none of your pictures or videos will be deleted if you do this…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. To display preinstalled apps, tap Menu > Show system apps.
  4. Find and tap Camera.
  5. Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.

After this, open the camera to know if it still crashes or not and if the problem isn’t fixed, move on to the next solution.

Reboot your phone in Safe Mode

By doing this, you’re temporarily disabling all third-party apps which may have something to do with the camera that keeps on crashing. As you know, the camera is a common app or service. Any application that allows users to capture pictures or record videos make use of the default camera app and its services. Therefore, it’s not impossible that some of them may cause a pre-installed app to crash. Now, here’s how to run your phone in safe mode…

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

While your Note 9 is in this mode, open Camera to know if it still crashes or not. If it still does, then move on to the next solution.

Delete the System Cache

It is always possible that this error is triggered by some corrupt system cache. These files get corrupted easily or become obsolete when there’s a new update. It’s recommended to delete the system cache from time to time to make sure the one your phone uses doesn’t have issues. I personally encountered similar issues in the past that were fixed by simply deleting the system cache. That’s what I want you to do in this step. Don’t worry, the system cache you deleted will be replaced by a new one. Here’s how you do it;

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

If the error message “Unfortunately, Camera has stopped” still shows up even after wiping the cache partition, then you have no other choice but to reset your phone.

Backup your files and reset your Note 9

This is your last resort. If the camera continues to crash even after this, then the problem could be with the hardware already or the firmware may need to be reinstalled and you should not do that by yourself as the warranty of your device may be voided. Instead, bring the phone to the store and let the technician handle the problem for you.

But before that, make a backup of your important files and data and then do the master Reset to bring the phone back to its factory settings or default configuration. If the problem is caused by an issue with the firmware, then a reset may be able to fix it. This is how you effectively reset your phone:

  1. Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that this troubleshooting guide have helped you one way or another. If you have other issues you want to share with us, feel free to contact us anytime or leave a comment below.

RELEVANT POSTS:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do when you encounter ‘Unfortunately, camera has stopped’ error on your HTC U11? [Troubleshooting Guide]

One of the key features of a smartphone is the camera. In fact, many people would consider looking into the camera specs first than the rest of other features when procuring a new phone. And for that same reason, many people would consider it a big deal when all of a sudden the camera fails to serve its purpose or unable to deliver the desired output. Nonetheless, camera is just another smartphone app that can get bugged and go rogue at any time. Therefore it is inevitable for the camera app to succumb into random types of errors.

A common camera problem affecting many Android smartphones including the HTC U11 is the error saying “Unfortunately, camera has stopped.” When this error prompts, the camera app suddenly stops and then crashes. What causes this error to occur on your HTC U11 and what must be done in order to fix it? If you’re here while searching answers to these same questions, then this post is for you as well. Read on to find out the underlying cause of this camera error and find out which workarounds can be used when attempting to troubleshoot.

But before we go to our troubleshooting, if you happen to be looking for a solution to a different problem, then I suggest you visit our HTC U11 troubleshooting page for we may have already addressed concerns that are similar with yours. Feel free to use our solutions and workarounds. If they don’t work and you need further assistance, you can always contact us by completing our Android issues questionnaire and hitting submit.

Common factors that can trigger the “Camera has stopped” error on your HTC U11

Apparently, this error is tagged among other common software-related problems transpiring in Android devices including your HTC handset. In short, what you’re dealing with is a software issue unless you’ve dropped your phone or got it wet prior to the occurrence of this camera error. Nonetheless, the “Unfortunately, camera has stopped” error typically denotes a software issue rather than hardware damage. It might be triggered by some bugs or malware affecting the camera app. It’s also possible that any of your photo or video files in the Gallery app gets corrupted and somehow affected the camera functions. In most cases, this error is inflicted by a bad software including major updates installed on the phone. This is usually the case when the update contains some bugs that ended up ruining the camera’s normal operations. Cached files and data accumulated in the Camera app, Gallery app, or system partition on your phone can also be the culprit especially when any of these files become corrupted and eventually caused the camera to crash.

Potential solutions to fix “Camera has stopped” error on HTC U11

Considering that everything is good with the physical camera on your phone, you will likely be able to fix the problem by performing any of the following procedures. These methods are deemed potential solutions to software-related problems including the HTC U11 camera error that’s tackled in this post. Be sure to test the camera after performing each method to find out if the problem is fixed or not.

Quit and restart the Camera app.

If this is the first time you encounter the error while using the camera app on your HTC U11, it may be just a random glitch which can be rectified by restarting the app. That being said, quit the camera app for a few seconds and then launch it again to see if the problem is gone. Here’s how:

  1. Press the Recent Apps button.
  2. Then flip through the cards (apps previews) to find Camera app.
  3. Swipe the Camera app preview left or right to close it.
  4. Or you can just close all running apps at once by tapping on Clear All or X.

Reboot your phone (soft reset).

If the first method is unsuccessful or you ended up having the same error popping up while using the camera app, try to perform a soft reset instead.

A soft reset or reboot can help fix minor software issues that might have caused an app like the camera to fail or misbehave.

To do so, simply restart your phone by pressing the Power button and then tap on Restart option.

In the case where your phone is unresponsive as the Camera app prompts the error and gets stuck or crashes, you can do a forced restart instead.

To force your HTC U11 to restart, press and hold the Power and Volume Down buttons simultaneously for a few seconds and then release both buttons when your phone vibrates.

Wait until your phone boots up completely then try to launch the Camera app again to see if the problem if fixed. Rebooting the phone (soft reset) and forced restart can also help clear up some space of the internal memory for better, faster and more stable performance.

Clear cache and data from the camera app.

Just like any other apps, the Camera also stores cache files and data for the same purpose of faster reloading of the same action, user-requests and information. While cache files are useful, they can also trigger some problems to occur on your device especially if any of these temporary files get corrupted. This is the reason why it is recommended to clear cache and data periodically (at least twice a week).

  1. Go to Settings.
  2. Tap Apps or App Manager.
  3. Scroll to and then tap to select Camera app.
  4. Tap Clear data or Storage.
  5. Then tap Clear data.
  6. Finally, tap OK to confirm action.

Clearing the data of your Camera app will delete any settings, saved information, apps configurations and your login details of the app. That said, be sure to take note of this information before you hit the Clear data button.

After clearing the app’s data, restart your phone then relaunch the Camera on your HTC U11.

Update your HTC U11 to the latest software version.

Installing the latest software update for your device can also help deal with any bugs that might have triggered the error to occur while using the Camera app. Doing so will likewise upgrade the camera and further enhances and optimizes your apps. So if you haven’t already, then you should give it a try this time and see if that will fix the camera error.

To check for available software updates on your HTC U11, go to Settings-> About-> Software updates-> Check now. You will see an update notification if a new software version is available for your phone.

Don’t forget to reboot your phone after successfully installing a software update. Doing so will ensure that all changes brought forth by the update file are successfully implemented.

Delete cache and data from Gallery app.

It’s not just the camera app that you need to look into when dealing with this error. The Gallery app is also a potential ground from which the underlying cause resides. The Gallery app stores all your captured photos and recorded videos through the Camera app. If any of these stored media files get corrupted and that you attempted to open a corrupted file from the Gallery on to the Camera app for further editing, then it will likely cause an error. Given that the file you are trying to open is corrupted, it may not work properly as intended.

The process of deleting cache and data from the Gallery is similar to how you clear cache and data from any other apps.

To do so, go to Settings-> Apps or Apps Manager-> Gallery-> Clear data or Storage-> Clear Data, then tap OK to confirm.

After clearing cache and data from the Gallery app, restart your phone then relaunch the Camera app to see if the problem has been resolved with the prior procedure.

Boot into safe mode and diagnose apps.

Booting your HTC U11 into safe mode can help you determine whether or not a third-party app triggers the camera error. All third-party apps and services are temporarily disabled while in Safe Mode. So if the problem does not occur while using the camera in safe mode, it denotes that a third-party app or service is to blame. In this case, you may try to individually uninstall the recently downloaded apps from your device. Test the camera app after an app is removed so that you’ll know when to stop removing apps.  

Here’s how to boot your HTC U11 into safe mode:

  1. Power off your phone.
  2. Then press and hold the Power off button.
  3. When you see the Reboot to Safe mode dialog box, tap OK. Doing so will prompt your device to restart in safe mode.
  4. When successfully entered safe mode, you will see Safe Mode at the lower part of the screen.
  5. Now, try to open the camera and test to see if the error appears again.

If the problem persists while running your device in safe, it’s likely a more complex software issue on the device. Quit safe mode and try the next solution as your next option.

Wipe the cache partition on your HTC U11.

Wiping the cache partition on your device can help resolve more complex errors triggered by temporary files and data dwelling in the system partition or phone storage. Unlike a master reset, this process will not affect or delete any of your stored information on your phone for as long as it’s done correctly. To make sure you’re doing it right, refer to these steps:

  1. Turn off your phone completely.
  2. Press and hold the Volume Down key.
  3. Then press the Power key to turn your phone on.
  4. Release the Power key when the phone vibrates but keep holding down the Volume Down key until you see a black screen with red and blue lines of text in it.
  5. When you’re in this screen, press the Volume Down key repeatedly until the Reboot to bootloader option is highlighted.
  6. Then press the Power key to confirm selection. Your phone will then display a white screen with colored text.
  7. When you see this screen, press the Volume Down key repeatedly until the Boot to Recovery Mode option is highlighted.
  8. Then press the Power key to confirm selection.
  9. Press and hold the Power key for a few seconds then press and release the Volume Up key.
  10. Release the Power key.
  11. Next, press the Volume Down key repeatedly until the Wipe Cache Partition option is highlighted.
  12. Then select the highlighted option by pressing the Power key.
  13. Press the Volume Down key to highlight Yes.
  14. Wait until your device is finished wiping the cache and data from the system partition.
  15. Once it’s done, the Reboot system now option is highlighted. Press the Power key to reboot your phone.

After your phone boots up successfully, try to launch and use the Camera app to see if the error is gone.

Perform a master reset or restore your HTC U11 to its factory defaults.

If the Unfortunately, camera has stopped error persists after wiping the cache partition and all, then it could be a tough bug that requires tougher solution. When you’ve reached this point having the same error, performing a full system reset can be your next option and possibly, the ultimate solution. But you have to note that this reset will completely wipe all your data and personal information from your phone storage. That said, be sure to create a backup of your critical data beforehand. Once you’re all set, follow these steps to reset your phone to its factory defaults and wipe out the root-cause:

  1. Tap the Apps icon from the Home screen.
  2. Go to Settings.
  3. Tap Backup & reset.
  4. Tap Factory data reset.
  5. Be sure to uncheck or deselect the Erase SD card option to avoid deleting media and other data stored on your SD card.
  6. Tap Reset phone to continue.
  7. Tap OK to confirm reset.

Wait until the reset is finished, reboot your phone and then test the camera app. If a full system reset still failed to fix the problem, then it’s more likely a hardware issue. At this point, you may consider repair as an option. Otherwise, contact your device carrier or HTC Support for other recommendations. Apparently, there is nothing more you can do on your end to fix the camera problem you are dealing with.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do with Samsung Galaxy Note8 that keeps showing “Camera failed” error [Troubleshooting Guide]

Every time the camera is opened on your Samsung Galaxy Note 8 or any Android device on that matter, the firmware, hardware, services and some apps will work in-sync. If one of them fails to do what it’s designed to do, errors may occur and one of those error messages you may get is “Camera failed.”

The other variation of this problem is the error “Unfortunately, Camera has stopped” but in this post, we will tackle the other as we’ve been contacted by some of our readers about it. There would come a time when we will have to tackle the other error. If you are one of the owners of the Note 8 and are currently bugged by this problem, continue reading as this post may help you.

However, if you are looking for a solution to a different problem, make sure you drop by our Note 8 troubleshooting page for we have already addressed some of the most commonly reported issues. If you need more help with your problem, contact us by completing our questionnaire and hitting submit.

Troubleshooting Galaxy Note 8 with ‘Camera failed’ error

Our troubleshooting will be centered on ruling out every possibility until we can determine why the error occurs. That way, we can try to formulate a solution that might just fix the problem for good and allows your phone to use the camera again without any problems.

Reboot your phone

This must be the first thing you should do if the error shows up for the first time since it’s possible that it’s just a temporary glitch in either the firmware or the hardware. But aside from doing the normal reboot, it’s better that you do the Forced Reboot which simulates battery disconnect and refreshes your phone’s memory:

  • Press and hold both the Volume Down and Power keys together for 10 seconds.

Your phone will boot up normally after doing this procedure so try to access the camera if the error still shows up and if so, move on to the next procedure.

Reset the Camera app

By reset, I mean clear its cache and data so that all the files created by the system that’s used by the app will be deleted and replaced. It’s also called a reset since you will be bringing the app back to its default settings and delete all your preferences but don’t worry as none of your pictures or videos will be deleted:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Camera.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

Run your Note8 in Safe mode and observe

After resetting the camera app and it still fails when you open it, then you have to try to isolate the problem to know if one of the apps you installed is causing the problem. By this, I mean you have to run your device in safe mode which temporarily disables all third-party apps and services. Logically, if one of them is causing the problem then the camera should work perfectly in this mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Uninstall apps you suspect

Assuming the error doesn’t show up in safe mode and the camera works perfectly fine, then there should be an app that’s causing the problem. You need to find that app and then uninstall it to fix the issue with the camera. You may have to uninstall more than one app and reboot your phone countless times back and forth to normal mode to know if the error still shows up:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Wipe cache partition

You only need to do this if the problem still occurs even in safe mode. The camera apps is one of the pre-installed apps on your Note 8 so it’s deeply integrated into the firmware. There’s now a chance that this is more than just an app-related issue that’s why you will need to delete all the system caches as the first step in troubleshooting the firmware so that all possible corrupt caches will be deleted and replaced:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Backup data and reset your phone

After wiping the cache partition and the camera still fails to initialize, then you have no other choice but to reset your phone. However, make sure you to make a backup of your important files and data as they will be deleted during the process. After the backup, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Most app issues can be resolved by the reset but the error “Camera failed” may also be triggered by a hardware problem. So, if it continues after the reset, you should bring your phone to the tech so that there would be a proper checkup of the phone.

I hope that this troubleshooting guide can help you fix the camera problem with your Note8.

Posts you may also like to read:

How to fix Samsung Galaxy A5 that keeps showing “Camera failed” error [Troubleshooting Guide]

The error “Camera failed” that’s bugging some of the owners of the Samsung Galaxy A5 is just one of the camera problems you may encounter from time to time. While it’s basically telling you that the camera failed to initialize normally, it might be a sign of a serious hardware issue concerning the sensor itself.

The best thing we can do right now is to rule out the possibility that this error simply means the app or the firmware has a problem. After doing some procedures and the problem still occurs, then that’s the time you need help from a technician who can do further tests on your phone. Continue reading to know more what you have to do on your own in order to try to fix this problem.

But before we go to our proper troubleshooting, if you happen to find this page because you were looking for solutions to a different problem, then I suggest you visit our Galaxy A5 troubleshooting page as we’ve already addressed the most commonly reported issues with this phone and you may find what you’re looking for in there. Feel free to use the solutions and workarounds we provided. If they don’t work for you or if you need further assistance, fill up our Android issues questionnaire and then hit submit and we’ll do our best to help you.

Troubleshooting Galaxy A5 with “Camera failed” error

The most common reason why this problem occurs is due to the app that keeps on crashing and that’s what we have to find out first. Then there’s the possibility that the firmware has some glitches, that’s what we need to rule out next.

Step 1: Clear the cache and data of Camera app

We’ll have to go after the app that’s specifically mentioned in the error message because maybe that’s where the problem lies. By clearing its cache and data, we’re actually resetting it back to its default settings. If the problem is limited to the app only, then this should be enough to fix the problem. The next time you open the camera, you may not be greeted by this error anymore:

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Camera.
  4. Tap Storage.
  5. Tap Clear data and then tap Delete.
  6. Tap Clear cache.

After this method and the error still shows up, try to see if third-party apps have something to do with it.

Step 2: Reboot your phone in safe mode

There are times when downloaded apps crash and cause pre-installed ones to crash that’s why it’s imperative you boot your phone in safe mode. In this environment, all third-party apps are temporarily disabled so if one of them is causing the problem, the error won’t show up when the camera is used.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming the problem is fixed, find the app that’s causing the problem and uninstall it.

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 3: Delete all system caches as some may be corrupt

We’ve seen cases wherein system caches that were corrupt caused apps to crash. It’s also a possibility in this problem and we have to rule it out. By deleting all system caches, you’re actually instructing your phone to replace them. You just have to start your phone up in recovery mode and wipe cache partition:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”.
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Step 4: Backup your files and reset your phone

After wiping the cache partition and the error still shows up, you have no other choice but to reset your phone. Doing so will rule out the possibility that this problem is due to some serious firmware problems. However, all your files and data will be deleted so make sure you backup all of them. After the backup, disable the factory reset protection so you won’t be locked out of your device…

  1. From the Home screen, tap the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

Then, follow these steps to perform the master reset on your Galaxy A5…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

That’s pretty much it. If the problem still occurs after this, then we can say it’s an issue with the hardware and that you need to bring your phone to the shop and let the tech handle it for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy S7 Edge camera problems that occurred after Android 7 Nougat update [Troubleshooting Guide]

  • The error message “Unfortunately, Camera has stopped” is actually telling the user that the camera app crashed for some reason. Learn how to troubleshoot your #Samsung Galaxy S7 Edge (#S7Edge) that’s recently been updated to Android 7 #Nougat.
  • The warning “Camera failed” is actually more of a hardware problem than firmware but it doesn’t necessarily mean the latter doesn’t have something to do with it. Read on to learn how to troubleshoot your device when this occurs.
  • Another form of a crash is when the app just closes on its own without apparent reason or cause. It happens all the time so you should know what to do when it happens to your device.

The camera is one of the selling points of the Samsung Galaxy S7 Edge and it is also one of the features that is more complicated than anything else. When you speak about the camera, you’re not actually just talking about the camera app you’re using in snapping picture, rather, you’re also talking about the sensor as well as all other processes that run in the background. There are several processes and even apps that are being used when you’re using the camera app and the best example is the Gallery.

My point is, when the camera fails to function normally, while it is logical to think it’s a simple camera problem, there’s a possibility that it is caused by other processes or apps that may have failed to initialize. You have to remember that when you started using the camera app, the sensor is already functioning actively and processes that handle the filters, modes and other things are also running actively in the background so that by the time you press that capture button, everything will be in-sync and all these happen in a blink of an eye.

Now, what happens if one of those things failed to initialize or load? The result may range from a simple app crash issue which is often represented by the error message “Unfortunately, Camera has stopped,” a bit complex hardware glitch characterized by the error “Warning: Camera failed” or it could result to elusive problems like apps closing on their own without apparent reason.

Read on to learn more about the problems I addressed in this post. If you have other concerns, however, make sure you visit our Galaxy S7 Edge troubleshooting page for we have already addressed hundreds of problems with this device since it was released last year. Try to find issues that are similar with yours and use the solutions or troubleshooting guides we suggested. If they don’t work for you or if you need further assistance, then feel free to contact us by completing our Android issues questionnaire. Make sure you fill up every field and describe the problem as accurate as possible so that we can give you more accurate solutions.

How to troubleshoot Galaxy S7 Edge that’s showing “Unfortunately, Camera has stopped” error after Nougat update

Problem: There’s an error message that keeps bugging me off and it goes “Unfortunately, Camera has stopped” which I think started after an update that got downloaded a few days ago. It wasn’t an app update for sure so I think it was for the operating system. The error pops up every time I open the camera app. The thing is I want the error to disappear since I cannot use the camera when it’s showing up. Can you please help me with this? Thanks.

Troubleshooting: As I mentioned earlier, this problem might range from a simple app issue to a more complex one. Therefore, it is necessary to troubleshoot the phone thoroughly to know if the error message is triggered by the former or caused by the latter. With that being said, here’s what I suggest you’d do to try to fix this problem:

Step 1: Reboot your phone if it’s the first time the problem occurred

We cannot just immediately say that the problem is caused by a firmware issue or a hardware problem because doing so may result to wasted efforts and resources. It is the rule of thumb that when a problem manifests for the first time, you simply just have to reboot your phone to see if that makes a difference. Remember that simple firmware and hardware glitches can easily be fixed by simple reboots. If the problem still occurs after a reboot, then try restart your phone again.

Step 2: Boot your S7 Edge in safe mode and try using the camera

Third-party apps more often cause app-related problems which may result to the crashing of some pre-installed apps including the default camera app. That’s why it’s imperative that you try to isolate the problem by booting your phone up in safe mode and see if the camera would still crash if you tried opening it in that state because if so, then we have to move on to our next troubleshooting step. Otherwise, you just have to find the third-party apps that are causing the problem and uninstall or disable them until the error won’t pop up anymore. Here’s how you restart your S7 Edge in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Assuming the problem got fixed in this state, then find the apps that are causing the problem. If it’s difficult to find those apps, then you can backup your important files and data and then just do the factory reset:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

You would have to set up your phone from scratch again as if it’s new after the reset.

Step 3: Try booting up in Recovery Mode and wipe the cache partition

Since you mentioned that the phone’s firmware has recently been updated, it’s imperative that you include in your troubleshooting procedure the wiping of the cache partition to delete all system caches. This rules out the possibility that the problem is caused by some of corrupt caches and this is how you do it:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Reset your Galaxy S7 Edge since it now runs on a new firmware

System data and files can be corrupted like caches and when it happens, some apps may crash or won’t run anymore. This has to be ruled out before you decide to bring the phone to the store and have someone take a look at it. However, doing so entails having your files and data deleted so you need to backup them up before anything else. Once you’ve successfully backed up the data you don’t want to lose, follow the steps below:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope that this troubleshooting guide can help you fix the problem with the camera of your phone that’s recently been updated to Nougat.

How to troubleshoot S7 Edge that keeps popping up “Warning: Camera failed” error after a firmware update

Problem: I own the Galaxy S7 Edge and it’s been with me since last year. I never actually encountered problems with it until recently when there was an update, which I really don’t know what it was about. I was just notified an update is available and that I needed to download it. So I did and I guess everything went well only to find out that when I open the camera, an error would show up saying “Warning: Camera failed.” Since I’m not really a tech person, this one seems a bit complicated for me to comprehend. I hope you can enlighten me. Thanks.

Troubleshooting: As you mentioned that the problem occurs after the update, then most likely the issue was triggered by the newly installed firmware on your phone. It is possible that the system and apps cache had been corrupted that caused the camera to crash without apparent reason. To narrow down the issue you need to perform the basic troubleshooting procedures and observe if there’s any changes.

Because of several apps running in the background there is a tendency that the device firmware will crash, so through forced reboot procedure the phone’s memory will be refreshed. To do so, just press and hold the Power and Volume Down keys together and wait until the phone reboots. After that, try to use the camera again and observe if the error message still pops up. If so, then perform the next procedure.

Sometimes due to the update you did  it is possible that the cache and data of the app had been corrupted. In this procedure, you are bringing the back the app to its default settings by deleting all stored cache and data stored on it. After the performing the procedure try to observe if the issue persists. If so, then there could be other factors triggered the problem. To clear the cache and data of the app, follow the steps below:

  1. From Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the Gallery (Camera) app.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear Cache and then Clear data, delete.

However, if the error message still showing in the screen, you can jump to the next procedure by booting your phone on Safe mode.

Sometimes, due to downloaded applications installed in the system that could be one of the reasons that some of the pre-installed apps cannot function normally. So, by booting your device in Safe mode all third-party applications will be disabled temporarily and only the pre-installed apps will run in the system. While in this state try to use the camera and see if the issue is still happening. If not, then one of your downloaded applications triggered the issue try to uninstall the suspected apps until the error message is not showing up anymore. But if the issue still persists, you can jump to the next procedure.

Since, safe mode has no avail on the issue then clearing the system cache of the phone might help fix the issue. It is because of the new firmware installed in the system there is a possibility that the old caches had been corrupted. In this procedure you will delete all caches in the system so that the device can create newer caches and compatible to the new firmware.

However, after clearing the system cache and issue still the same then your last resort is to perform master reset on your device. Through reset there is a big chance that the device issue will be fixed. But take note that the procedure will delete all stored files on your phone, so before doing so try to backup everything.

How to troubleshoot Galaxy S7 Edge whose camera keeps closing on its own after an update

Problem: For some reason, the camera in my Galaxy S7 Edge just won’t work. I really don’t know when it started but last week I was able to take pictures without being greeted by this problem. Now when I open the camera, it opens for a few seconds before closing again. If you can be so kind as to help me get rid of this problem, I would surely be so grateful. Please help me.

Troubleshooting: The issue is obviously a software glitch, it could’ve been affected during the firmware updates and might have caused damaged to other files or corrupted it especially the camera app. The best thing that you can do is to perform a basic troubleshooting procedure to narrow down the  issue. Since you can’t launch your camera app, then you can start by clearing the cache and data through settings menu.

Just for the sake of knowing if your device has no problem with it’s camera, try installing a third-party app for camera, then try taking pictures using the installed app, if you were able to do it, then it could be the pre-installed or default app has issues. Then proceed clearing the cache and data of the default camera app.

The file that you are about to clear are temporary files used for frequently used apps to launch them smoothly and much faster than launching it the first time. By clearing it, it will force the device to create a new file which is compatible to the new update because it might be one of the problem, incompatible. You can refer for the steps above on how to clear the cache and data of your camera app.

However, in case if clearing the cache and data didn’t resolve the issue, then refer the next procedure on the first issue above. After performing all the procedures, your device will work and the problem is fixed.

If none of the procedure works or resolve the issue, you have to bring your device to the nearest Samsung service center or the store where you bought your device from. It could be a serious issue that only the professionals can handle, you’ve pretty much done performing the basic troubleshooting steps.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix commonly reported camera issues with Samsung Galaxy S7 Edge including “Camera failed” error

  • Learn how to troubleshoot a #Samsung #Galaxy S7 Edge (#S7Edge) that records videos for only 1 second and stops.
  • Why does the camera app appends the name of the picture taken by incrementing a number?
  • How to deal with the error message “Warning: Camera failed!”
  • What to do when recorded videos are blurry?

Galaxy-S7-Edge-Camera-problems

The camera is one of the most important feature of a smartphone to many users that’s why it’s really a big problem if it fails. There have been a lot of complaints about camera issues with the Samsung Galaxy S7 Edge and we already received a lot that’s why it’s necessary for us to address them.

Below are just some of the complaints we received. I handpicked the most commonly reported S7 Edge camera issues. I will continue writing about it in the following weeks. If you contacted us regarding this problem, then try to see if your concern is among the ones I cited.

If you have other problems, try to visit our troubleshooting page as it contains all the problems we already addressed since the release of the device. Find ones that are similar or related to yours and use the solutions and troubleshooting guides we provided. If you need further assistance, fill up our Android problems questionnaire and we’ll help you find a solution.

Q: “Hi, when I try to record, it just stops after 1 second. Nothing gets stored and there is no message.  I have 10 GB + on both memory card and phone, have tried storing on both. No newly installed apps, but occurred when I got update 6.0.1. Any suggestions?

A: More often, this kind of problem is caused by a damaged SD card, however, in your case even the phone’s internal storage seems to have an issue. Since it started after the update, there’s a chance some corrupt caches or data is causing it, so you need to wipe the cache partition but before that, remove your microSD card first:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Now that you’ve finished wiping the cache partition, try to record a video again and see if you can without having to experience the same issue. If so, try re-inserting your SD card and do the same. If the problem remained after wiping the cache partition, however, backup your data, files, pictures and everything you don’t want to lose and do the master reset.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7 Edge.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Q: “When I take pictures with the built-in camera, sometimes it appends a digit such as _01 and sometimes (not always) pops up a message about burst mode will be stored on the device.

A: If your phone renames files by incrementing a number, then it means a file of such name already exists and to prevent overwriting, it’s doing that. As to the burst mode prompt, just make sure the camera isn’t set in that mode. If you changed the settings and don’t know how to change it back, then just reset the app by clearing its cache and data:

Clearing App Cache & Data

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Q: “Camera fail very often. Three times a week I need to factory reset the settings so that the error goes away for a day or two and than the error reoccurs. I switched from ios to android three weeks ago and that was the biggest mistake I did after getting married.

A: Well, Android isn’t for everyone, you know. If your phone is still three weeks old and this problem has been happening three times a week, then I think you still can negotiate a replacement with your provider because I think the problem is with the hardware. Or, have a local technician check it for you.

RELATED POST:  Troubleshoot Samsung Galaxy S7 Edge “Warning: Camera failed” error

Q: “I have been regularly getting the camera failed error on my new S7 Edge.   I have found that clearing all settings works to fix,  but the annoyingly that also resets all settings!  I tried all the steps in your troubleshooting guide. The cache wipe worked for me.  Hopefully the error doesn’t come back. Thank you! — Drew

A: Hey Drew. We’re glad we were able to help you fix it. Continue observing your phone to see if the error still pops up and if it does, try doing the master reset.

Q: “Videos are blurry sometimes. And when sent via text message they are as well. Stabilization has been disabled and is still blurry.

A: There are a lot of reasons why a video becomes blurry and we just can’t assume what’s the reason with yours, besides, you said it happens “sometimes” so can’t help you if there’s no enough information about it. Observe your phone more closely and if you want, you may contact us again about it and this time, indicate how often the video becomes blurry, how your camera is set, what happened to your phone prior to the problem and other related information. As to videos sent via text message, they are often downsized. Why not send them as email attachments instead?

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S9 Plus shows up “Unfortunately, Camera has stopped” error (easy steps)

Unfortunately, Camera has stopped. This is the error message you would get if there’s a problem with either the camera app in your phone or the sensor. We have readers that own the Samsung Galaxy S9 Plus who were complaining about this error message that’s why we have to address it. The error message is actually just a notification so that you would know that the camera has crashed for some reason.

In this post, I will share with you the solutions that we’ve always been using to address app crashes. Unless your phone has some serious hardware problem that concerns the sensor, you can fix this problem by doing a couple of solutions I will share with you below. We have already addressed some similar issues in the past so we know a thing or two that could help you get rid of the error and fix the problem. If you’re one of the owners of this phone and are currently having similar problem, then continue reading as this article may help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 Plus with ‘Camera has stopped’ error

First solution: Try rebooting your phone first

A reboot might be the only thing you should do to fix this problem especially if this issue started out of the blue without any apparent reason or cause. Hit the power key to reboot the phone normally and after which, try opening the camera and take a picture if possible. If the error is still showing up however, you should try doing the forced reboot procedure:

  • Press and hold the volume down and power keys at the same time for 10 seconds or more.

The forced reboot will refresh your phone’s memory and reload all apps, services and core functions. Try to trigger the problem once the device has restarted. If the problem continues, then move on to the next solution.

Second solution: Find out if it’s caused by a third-party app

It’s possible that this error message is triggered by a third-party app so to find out if that’s really the case, you have to run your phone up in Safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen appearing on the screen.
  3. When SAMSUNG appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. When Safe mode appears in the bottom left corner of the screen, release the Volume down key.

While in this mode, open the camera to find out if the error still shows up and if the problem is fixed, the next thing you should do is find out which app causes it and then uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list.
  4. To display preinstalled apps, tap Menu > Show system apps.
  5. Tap UNINSTALL > OK.

Determining what app is causing the problem is often a challenge to many users. So, you must uninstall apps that you recently installed first or those that you installed prior to the problem. However, if the issue continues even in this mode, then move on to the next solution.

Third solution: Reset Camera

When it comes to applications, a reset means clearing their caches and data and that’s what I need you to do here. By clearing the cache and data of the camera app, you’re bringing it back to its default settings and configuration. If this problem is just with the app, then this procedure is more than enough to fix it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap Camera.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.
  7. Reboot your phone.

If the error is still popping up after this procedure, then the problem could be with the firmware.

Fourth solution: Wipe Cache partition

If there are corrupt system caches, some apps may also crash and this could be the reason why this is happening to your phone. Run your phone in recovery mode and wipe the cache partition so that all the caches will be replaced with new ones:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An ‘Installing system update’ message will show for 30 – 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your phone will take a little time booting up after the cache partition is wiped off of its contents as it will rebuild or recreate those caches. If the problem is still happening after this, then you have no other choice but to reset your device.

Fifth solution: Master reset

This procedure is the ultimate fix to any app-related problem but as I said earlier, this might also be an issue with the sensor. We just have to rule out the possibility that it’s not a firmware issue by doing the reset and if the problem continues after that, then you have to bring your phone to the shop so that a technician can test the sensor but before that, make sure you backup your files and data before the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

Verizon Galaxy S8 Plus camera won’t open or shows “Camera failed” warning [Troubleshooting Guide]

The camera is one of the most complex feature of your Samsung Galaxy S8 Plus. We have received messages from our readers who own this device complaining about the camera that won’t open when the icon is tapped or a warning message “Camera failed” pops up instead of the app. This might be a sign of an issue with the camera app itself or a problem with its hardware. But the thing is we really don’t know for sure and we won’t know if we didn’t try to troubleshoot it.

So, in this post, I will tackle this problem with the Verizon Galaxy S8+  being the subject of our troubleshooting since many of those who complained have the Verizon variant. This troubleshooting guide will of course work for other variants of the phone so if you have an unlocked S8+ and are also bugged by a camera problem, then continue reading this post as it may help you fix the problem.

Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

Troubleshooting Galaxy S8+ with camera that won’t open or shows an error

This troubleshooting guide will of course be centered on how to fix this problem but we need to discover first why it happens in the first place so that we can formulate a solution that may work effectively. Based on our experience, if an app won’t open, it’s more likely a problem with the app in question but if it shows an error message, there could be another factor at play. In this case wherein the app may either won’t open or show an error, it might be a complex issue. So, let’s first try to look into the possible causes of the problem:

  • The camera app could only be crashing
  • Some third-party apps might be triggering the error
  • There could be a serious problem with the firmware
  • It might be an issue with the camera sensor itself

Now, here’s what you should do about this problem…

Step 1: Clear the cache and data of the camera app

Clearing the cache and data of an app means you’re actually resetting it by deleting all its caches or temporary files created by the system and bringing it back to its factory default settings. Don’t worry, none of your pictures and videos will be delete so it’s safe to do:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the Camera app.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

After this procedure, try to open the camera to know if the problem still persists and if so, then move on to the next step.

Step 2: Reboot your Galaxy S8+ in safe mode

Remember that running your phone in safe mode alone won’t fix the problem. You have to do something about it to have a shot at fixing it. But at this point in our troubleshooting, it’s imperative to boot your phone in safe mode so that you can isolate the problem. As I said, there’s a possibility that this problem is caused by some of the third-party apps and if one of them is really causing the problem, then the camera should work properly while your phone is in this environment. That said, here’s how you run your phone in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming the camera works fine while in this mode, then it’s clear that one or some of the third-party apps you installed is causing the problem. You need to find that app and uninstall it to fix this problem:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If however, the problem still persists while in safe mode, then it might be an issue with the firmware. Try the next step.

Step 3: Delete all system caches so they’ll be replaced

One of the causes of app crashes and performance related issues is when some of the system caches got corrupted.  You need to replace those caches and the only way you can do that is when you wipe the cache partition. None of your files and data will be deleted if you do this:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

After which, open the camera and see if the error or the problem is still there and if it still occurs, move on to the next step.

Step 4: Reset All Settings

Wiping the cache partition is a very effective procedure in dealing with firmware problems but since the problem still persists after you did so, it’s time to reset all settings in your phone. It’s basically like a factory reset only that none of your files, data, apps, etc. will be deleted. All the settings however, will be brought back to their factory defaults and this might fix the problem:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Backup and reset.
  3. Tap Reset settings.
  4. Tap Reset settings, to confirm.
  5. If applicable, enter the PIN, password or pattern.
  6. Tap Reset settings.

If the problem still occurs after this, you have to do the next step.

Step 5: It’s time to backup all your files and data and then do the Master Reset

This is your last resort. If the problem still happens after this, then we can say that it’s an issue with the hardware already. Doing the master reset will rule out the possibility that the crashing of the camera is due to a firmware problem. But before you do it, make sure you make a backup of your files and data as they will be deleted. After the that, disable the Factory Reset Protection so that you won’t be locked out of your device after the reset.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

Now, follow these steps to do the Master Reset on your Samsung Galaxy S8+…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I do hope that doing the reset would be enough to fix the problem but if it does persist, then it’s time to bring it back to the store and have the tech do some tests to determine the problem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.