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camera freezes

Fix Samsung Galaxy S6 Edge “Warning: Camera failed” error and other camera problems

My Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) keeps on saying “Camera failed” if I open camera. The same thing happens if I use the camera through Facebook and SnapChat.”

S6-Edge-camera-failed

More often, major firmware updates may lead to multiple app crashes including the error message I cited in the title. Based on the problem sent by our reader below, the error occurred immediately after an update. So, it’s most likely just some corrupt caches and/or data. Continue reading to learn how to fix the problem.

I also included other camera-related problems. Go through the list below to know if your issue is among the ones I addressed in this article.

  1. Galaxy S6 Edge showing “Camera failed” error
  2. Photos sometimes disappear from the Gallery
  3. S6 Edge camera makes noise as if it’s trying to focus
  4. Camera isn’t working on Galaxy S6 Edge due to liquid damage
  5. White flashes appear on S6 Edge screen when changing orientation

For those who have other issues and need further assistance, feel free to contact us by completing this questionnaire. Make sure you provide all necessary details we can help you better. Or, you may visit our S6 Edge troubleshooting page, find problems similar to yours and use the solutions we provided.


Galaxy S6 Edge showing “Camera failed” error

Problem: There was an update recently, but not Marshmallow, and I downloaded it to my Galaxy S6 Edge. Prior to this update, I already received a few in the last couple of months and all of them have been successful, except this one. I mean, I successfully installed it but something happened after the installation.

The first thing I immediately experienced was the camera. When I tried to open it to snap some photos, I was greeted by the warning “Camera failed.” So I rebooted the phone thinking it was just a glitch but the same thing happened when I opened it again. Can this be fixed?

The other thing I noticed is the performance of the phone. There are times when the device hangs for a couple of seconds. This behavior didn’t happen with previous updates. Please help me fix it. Thanks.

Related Problem: Hi guys. Help me out please. My S6 Edge keeps popping up a message saying that the camera failed. I didn’t do anything to it but there was an update yesterday and then this problem occurred. Help me fix it please. Thank you.

Troubleshooting: It looks like the problem was caused by corrupt caches and/or data. During updates, the version of the operating system will be bumped up so the caches of the previous OS may become obsolete. However, since they’re not deleted automatically during updates, problems occur when the new system uses them. In this case, it’s necessary to clear the system cache so the phone will be forced to create new files. With that, all you need is to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If deleting the system cache didn’t improve the situation, then you have no other choice but to do the master reset to deleted all obsolete data. Be warned, however, that all your settings and data will be deleted, so you need to back them up before you follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Photos sometimes disappear from the Gallery

Problem: My messages show up when I go to read them they are not there, this is the same with my photos reviewed them when I went to show someone they were not in the gallery or albums. I know I did not delete them.  How can I get them back?

Answer: It seems to me that there’s not enough storage space left in your device that the camera can snap photos then you can view them but they’re not saved. If that’s not the case, however, then you need to observe your phone further. Or, you can do the master reset, which I think will fix this issue. However, you need to go through all the hassles of backing up your data.

S6 Edge camera makes noise as if it’s trying to focus

Problem: When I turn my camera on (mainly with the snapchat app) it makes a loud noise likes it trying to focus. It lasts about 30 seconds unless I turn my screen off all together. Also the flash when I’m recording it flickers none stop which is very frustrating. I really do like this phone but as of lately I’ve had more problems with this phone wI thing the 2 months of having it then I did in the 2 years  with my old iPhone. It’s a beautiful phone so I honestly don’t want to get rid of it but I’m starting to consider it.

Answer: I don’t know how much noise you hear every time you access the camera using Snapchat but you’re right, it’s actually trying to focus. As to the amount of time it takes before it can gain focus, I think it depends on the app. But to confirm, try accessing the camera using the stock Camera app and see if the amount of noise and time is the same as with SnapChat. If not, then it’s an issue with the app, otherwise, you need to reset your phone to see if it can be fixed because if it remained after the reset, there’s a chance it’s an issue with the hardware. And for that, you need a technician to check it for you.

Camera isn’t working on Galaxy S6 Edge due to liquid damage

Problem: My S6 Edge fell down the toilet. I retrieved it immediately and put in a bag of rice overnight.  I switched it on the next day and everything was working fine including the camera. This evening the camera has stopped working. It’s just a black screen or something evt or call error message comes up.

Suggestion: My advice to you is this: have the phone checked properly by a technician because somehow, liquid has found it’s way into the device and apparently caused problems. There might still be liquid residue inside that needs to be cleaned up. We know it’s probably liquid damage but we can never be sure the extent of the damage. Opening the phone by yourself will void the warranty so you have no other option but to see professional help for your S6 Edge.

White flashes appear on S6 Edge screen when changing orientation

Problem: When I rotate my phone white flashes appears in my phone then stop, while flashes are appearing I can’t take a photo which makes me take late photos, as I need a good photo and fast lt that’s why I bought this phone. but when I take a video and rotate my camera and those flashes appears, but when I open the video there is none. But still those annoys me and making me take bad photos I hope solution as fast as possible. Sincerely, Modi.

Troubleshooting: It might be a hardware issue and might have something to do with one of the sensors. There’s nothing we can do about it if that’s the case. So, your best course of action is to reset the phone and if the problem remained, then it’s time you sent it in for further check up and repair.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S6 Edge Plus “Warning: Camera Failed” & “Unfortunately, Camera has stopped” errors & other camera related issues

In this post, I will address some camera problems with the Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) including the error messages “Warning: Camera Failed” and “Unfortunately, Camera has stopped.” These errors are common not only to the new flagships but also to other Android phones as they concern both the hardware and the firmware.

Samsung-Galaxy-S6-Edge-Plus-Camera-Problems

Other problems mentioned in this post include foggy cameras, random freezes when the app is opened and makes the phone unresponsive when used. Read on to learn more of these problems and how to tackle them in case they happen to you. You may jump to a specific issue by clicking on a link below…

However, if you are looking for a solution to a totally different problem, visit the troubleshooting page for the Galaxy S6 Edge+. It contains the links to problems we already addressed before. Find issues that are related to yours and use the solutions we suggested. If they don’t work, then fill up this form to reach us but please describe the problem well and provide as much information as possible.


 

Galaxy S6 Edge+ showing “Warning: Camera Failed” error

Problem: My phone is new. It’s a Galaxy S6 Edge Plus, which I purchased about 3 weeks ago. Accidentally though, it slipped off my hand while I was walking and fell hard on the road. The screen stayed in tact without cracks–just some scratches–and luckily it’s functioning like before except one app–the Camera.

Every time I open the camera there’s an error: “Warning: Camera Failed!” Is this error due to the fact that the phone was dropped? Or is it something else? How can I fix this? Please help!

Troubleshooting: Probably, yes! But you know, it’s you that can answer that question. If the error message didn’t occur prior to the drop, then it could be that the camera assembly was affected by the impact. The thing is, when you launch the app, the hardware prepares itself for possible use and if there’s an issue with the hardware, the app will trigger error messages and this is just one of them.

But the error “Warning: Camera Failed” can also be triggered by rogue apps and firmware issues so you need to isolate the problem immediately. Boot your phone in safe mode:

  1. Turn off your Galaxy S6 Edge Plus.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge+’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the error still pops up in safe mode, then there’s a problem with the hardware, otherwise, do the master reset.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Galaxy S6 Edge+ shows “Unfortunately, Camera has stopped” error

Problem: There was a minor update rolled out by my carrier (service provider). According the information, the update was to patch some bugs and performance enhancement but after I updated by phone, there’s an error that keeps popping up every time I open the Camera–“Unfortunately, Camera has stopped!”

I am sure the problem started after the update because prior to receiving a notification about it, I was able to snap some photos of my car and I wasn’t greeted by the error. Can you guys help me to fix this problem?

Troubleshooting: For app crashes that occur after a firmware update, they are often caused by corrupt caches. So, all you need to do is to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Of course, if the problem remained after wiping the cache partition, do the master reset.

Galaxy S6 Edge+ Cameras are foggy

Problem: My phone fell into water. I took it out instantly and placed it in rice for about 4 hours. At first the power button did not work but after a couple of hours it did. Anyway, everything works perfectly fine apart from the camera. The front and back camera are both very foggy. For now, everything else seems fine. Will the camera quality go back to normal if the inside was cleaned? Because i can see droplets of water on the front facing camera. Thank you.

Suggestion: You know what, you’re lucky that’s the only issue after your phone fell into the water and obviously, what make the cameras foggy are the particles of water that may have already evaporated but couldn’t escape. I suggest you bring the phone to an authorized Samsung shop and get it cleaned up. A general cleaning will be able to get rid of the residue that makes the cameras foggy. If you’re thinking of cleaning it up by yourself, don’t because you’re going to void the warranty of the device.

Galaxy S6 Edge+ Camera app frequently freezes during launch

Problem: Now that I have thousands of pictures in my phone, the Camera app freezes every time I open it. I was told by a friend that clearing its cache and data will fix the problem but I already did those more than five times but the problem remained. The phone, in general, is working fine. No freezes or hangs when I’m using other apps, just the Camera. How can I fix this issue?

Troubleshooting: Just because it’s the camera app that’s freezing doesn’t mean the problem is caused by it entirely. The Camera app works with the Gallery app. Every time you open the Camera, the Gallery service is automatically started. When you tap on the thumbnails of the pictures taken by the camera, it’s the Gallery that will render it and once you close it, the camera will take over.

That being said, you also need to clear the cache and data of the Gallery app. Don’t worry, your pictures will not be deleted if you do so.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Gallery.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Galaxy S6 Edge+ became unresponsive after using the camera

Problem: So, one day I was taking pictures and suddenly the screen became dark and the phone won’t respond whatever I do. It won’t reboot and won’t ring when I dial my number from another phone. I know it’s not a battery because there was still 67% left when the problem occurred. I really don’t know what to do. My Galaxy S6 Edge Plus is more than a month old and it’s not eligible for replacement. Please help me.

Troubleshooting: That’s a typical system crash. No need to worry because there’s always a fix for it. Just press and hold both the Volume Down and Power buttons together for 20 seconds and your phone will reboot. I understand that you’re positive about the battery but if the phone refused to reboot with said procedure, try charging your phone.

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fix Samsung Galaxy S6 Edge Plus “Camera failed” error & other camera problems

My brand new Samsung Galaxy S6 Edge Plus (#Samsung #GalaxyS6EdgePlus) started showing “Camera failed” error after the recent update. Is this a common problem?

S6-Edge-Plus-camera-failed-problem

No, it’s not a common problem and in the case of the S6 Edge+ there were only a few who encountered it. But the thing about this problem is that it can happen to anyone or any Android user. It’s not exclusive to the Galaxy devices and it can be caused by several factors, such as, app crashes, firmware bug, hardware glitch, etc.

Continue reading to know how to deal with this error message as well as other issues I included in this post.

  1. Galaxy S6 Edge+ showing “Camera failed” error message after an update
  2. Galaxy S6 Edge Plus camera won’t open after it was dropped in water
  3. Camera and Gallery loads but very slow
  4. Deleted photos reappearing on S6 Edge+
  5. Camera freezes while taking pictures
  6. Picture quality differs when using stock Camera and third-party apps

If you have other problems, don’t hesitate to contact us by completing this questionnaire and providing all necessary details about the problem. The more information you provide, the better the chances that we can help you.

You may also browse through our S6 Edge Plus troubleshooting page and try the solutions we provided already.


Galaxy S6 Edge+ showing “Camera failed” error message after an update

Problem: My S6 Edge+ is barely a couple of months old and since I bought it, I never faced a problem with it. Three days ago, there was an update and I didn’t have a choice but to agree to download it to my phone. I though everything was successful as there were no errors and the process went through without a hitch. I’m not really an extensive user so it’s only today that I discovered every time I open the camera, an error will pop up instead of showing on the screen what the lens can see–“Camera failed.”

I’m not sure if you guys encountered this problem with your unit but if you did, then you’d understand me if I told you it’s very annoying and considering it’s a brand new phone, it’s very disappointing. Can you help me out with this please?

Related Problem: I know you guys are very busy so I’ll keep my message short. My problem is that there’s an error that says the camera in my phone failed. I don’t understand why it happened but I think the latest version of Android did this. My phone is a Galaxy S6 Edge Plus and this is the first time I encountered this issue. Help.

Troubleshooting: Firmware updates are supposed to be good but more often, they bring problems instead of fixes to pre-existing issues. We’ve been receiving a lot of emails from our readers complaining about this very issue and it’s not exclusive to S6 Edge+. Other Galaxy device owners also complained about it as well as other Android phone owners.

The fact is, this issue can happen to you out of the blue without apparent reason. In this case, however, it is clear that the problem started after a firmware update. That leaves us to think the recent firmware is buggy or something but that’s not the case.

More often than not, if apps crash (regardless whether they’re third-party or pre-installed) after an update, the problem is with the caches and/or data. Caches used by the previous system may become incompatible with the new firmware and so are the data. Clearing them often fixes the problem. So, that said, the first thing you have to do is delete all system caches. Follow these steps to do so:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Deleting the system caches will force the phone to create new files and this time, the camera might work properly. If not, then you have no other option but to proceed with doing the master reset to clear all system and apps data.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

It’s a very hassling process especially if you have a lot of files to backup but it’s most likely to fix the problem. Not only that, it will also make your phone faster.

Galaxy S6 Edge Plus camera won’t open after it was dropped in water

Problem: I dropped by Edge+ in the sink with water in it but I was able to fish it out immediately. It was just a matter of 1 second or 2 that I was able to pick the phone out so I think there was no chance the water entered the phone. I didn’t take any chances, though. I turned the phone off immediately and placed it in a bowl of rice for more than 24 hours and when I tried to turn it back on, everything was working fine except the camera.

The problem is the moment I open the camera, it closes immediately without even displaying the usual screen. There were no other incidents after the dip in water so I’m thinking maybe the water entered the phone and messed up the camera but I don’t know for sure. What can I do to use my camera again? I already did reboots a hundred times to no avail. Please help me. Thanks.

Troubleshooting: When it comes to liquid damage, we really can’t predict the extent of the damage. In your case, I believe that water has found it’s way into the phone, somehow, and messed up with the camera. Remember that even just a small drop liquid, if it touches the circuit or any components inside the phone, it might lead to serious problems.

There is one thing I want you to do before seeking help from a professional–boot the phone in safe mode.

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

While the device is in safe mode, try opening the camera app to see if it still closes immediately. If so, then try doing the master reset before sending the phone in for repair.

More often, minor problems that occurred after liquid damage may be fixed by general cleaning and it might be the case with your phone.

Camera and Gallery loads but very slow

Problem: When I take pictures with my Edge+, there are times when the camera freezes and I have to wait for a few seconds before it responds again. But most of the time it’s just very slow. The same thing goes with the Gallery app. Whenever I preview my pictures of view the older ones, it may freeze for a few seconds. How can I fix this problem? Thanks.

Troubleshooting: The Camera and the Gallery apps work side-by-side. If the former takes pictures, the latter manages them. So, it’s sometimes inevitable that if one has an issue, the other is affected. But don’t worry, more often a problem like this is not serious. All you need to do is clear the cache and the data of both apps and that’s it.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Camera (Gallery).
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Deleted photos reappearing on S6 Edge+

Problem: I’ve noticed photos appearing on my device that I’ve either deleted or been sent and not saved. How do I stop this as it uses my data.

Answer: You may have set your phone to sync photos. So, if you take a picture, it will automatically be uploaded to the cloud using the account you use to sync with your phone. Turn off the sync (at least, for photos) and this problem will be solved.

To explain further, during syncing, the photos will be uploaded to your online account. Even if you already deleted the picture in your phone, ones the sync is on, those that were automatically been uploaded may be downloaded to your phone that’s why they reappear.

Camera freezes while taking pictures

Problem: While taking pictures at Sea World the camera would freeze up and I’d have to do a soft reset. Happened multiple times.

Troubleshooting: It’s probably just a glitch with the camera app. Try clearing it’s cache and data. Do the same for the Gallery app as both are connected.

Picture quality differs when using stock Camera and third-party apps

Problem: I am having issue with my back camera. It always works fine with the camera app. But when I use it through Skype or use Live Broadcasting Mode. Some dusty or some thingy starts appearing. I can’t find online anything like this! Help me. Please!

Answer: As you said, the quality is fine when using the stock Camera app but some things may appear while using third-party apps that use the camera. So, there’s no problem with your phone’s camera but with the apps. I don’t know what you see on the screen but the best thing you can do about it is to report it to the developer.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S6 Edge Camera started crashing after an update, Camera icon disappeared, & other related issues

Your Samsung Galaxy S6 Edge (#Samsung #GalaxyS6Edge) has an amazing primary camera, however, many owners have already been complaining about issues related to taking pictures, crashes, etc. For instance, the first issue I cited here is about a unit whose Camera started to crash after a firmware update. When it comes to the camera, there’s always a chance it’s a hardware or a firmware issue or both. That’s why you need to rule out one possibility after another.

Samsung-Galaxy-S6-Edge-Camera

There’s also an issue about the Camera icon that just disappeared for no apparent reason. Clearly it’s a bug that needs to be addressed by Samsung but of course, owners don’t want to know why and how the issue happens, all they want is to fix the problem.

Read on to learn more about these problems and how to fix them. If you are looking for a solution to a different problem, then visit our Galaxy S6 Edge troubleshooting page. Find issues related to yours and try the suggested solutions. You may also contact us by filling up this form in case those solutions won’t work for you.

Here are the problems I addressed in this post…


 

Galaxy S6 Edge Camera started to crash after an update

ProblemThere was an update recently for my phone. I didn’t want it but it kept popping up every time so I downloaded it. The thing is, I already tried updating my phone and it was messed up the last time. Had I not found your website, I wouldn’t be able to fix the issue. Now this problem I have is caused by the update again but I’m hoping it would be minor.

The camera in my phone, which is a Galaxy S6 Edge, by the way, started to crash immediately after the update. What should I do in order to preserve all my data while fixing this problem? Thanks in advance. You guys rock!

Troubleshooting: We are happy we were able to help you with your problem before and I hope we can help you now, too. Well, since it is firmware related, I think the cause is just some corrupt caches. That being said, the first thing I want you to do is wipe the cache partition. The procedure is more like general troubleshooting but it’s the most effective way to try to fix this problem.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

The next thing you should do if wiping the cache partition left you with the same trouble is to clear both the cache and the data of the Camera app itself.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and tap Camera.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Now, this one’s a bit extreme but if all else fails, your last option is to do the master reset. It will delete all your data and files, apps and pictures and anything so be sure to back them up before following these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Camera icon disappeared from Galaxy S6 Edge apps screen

ProblemThe camera icon has disappeared from home screen and apps. Can only find camera by search or quick access -double click. How do I get it back?

Answer: It’s definitely a bug. I don’t know if it was just the icon that disappeared leaving the word “Camera” behind because I also encountered this issue before. The icon disappeared from it’s place leaving the description behind. We won’t know the cause so try to reboot your phone if you haven’t done it already.

You may also try booting it in safe mode to see if the icon reappears in that state. There were reported cases of rogue third-party apps that caused this kind of problem. Try these steps:

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the icon shows in safe mode, then wiping the cache partition will fix it, otherwise, I suggest you do the reset.

Pictures taken by Galaxy S6 Edge camera turn green

ProblemSince today 3.11.15 , every second picture I take with the rear camera of my Samsung Galaxy S6 Edge , with or without flash, turns green. No exceptions. Every. Second. Picture. This is the one major issue I’m facing.

A second but minor one is that, from time to time, while being in a call with someone, the receiving sound is “tearing” and gets distorted to the point of not understanding, and this keeps on until one of us hangs up and calls again. Thank you!

Troubleshooting: About the pictures that turn green, we haven’t encountered this issue before but have you installed any third-party camera apps prior to this problem or filters perhaps? One way to isolate the problem is to boot the phone in safe mode and try to take pictures from there. If the second picture taken still turns green, then it must be an issue with the firmware or the stock camera app itself, otherwise, this problem can be fixed by clearing the cache and data of the Camera.

About the distorted voice during calls, it has something to do with the network the phone is connected to. Try turning off VoLTE and it should be fixed.

Galaxy S6 Edge pictures displayed in different color filters

ProblemI have Galaxy S6 Edge phone. I was ok when the old version of Galaxy S6 was on it but after I downloaded version 5.1.1 on my phone, I found problem with my phone on color. When I open camera to take photo, in preview, i see all blue colour things, in green colour or yellow things in white colour. also when receive a photo i have same problem in gallery. Please let me know what is the problem.

Troubleshooting: The question is do these pictures with different colors exist on your phone? If so, then there must be filters that are automatically applied the moment you take the pictures. Clearing the data of the Camera app will take care of this issue.

Galaxy S6 Edge Camera shows “Camera Failed” error

Problem: Well one day I pulled up my camera on my s6 edge and it immediately says camera failed I do not know what to do or how to solve it. It will just exit out of the camera immediately. Please reply back any advice would be great.

Troubleshooting: Unlike other crashing issues that only affect the Camera app, this error indicates there might be an issue with the Camera hardware itself. The first thing to do is to isolate the problem by booting the phone in safe mode and try to see if the same error shows:

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

If the error message still pops up in safe mode, it is more likely a hardware issue, however, you are obliged to do the master reset before sending it for repair.

Galaxy S6 Edge freezes when using the Camera

Problem: It just keeps freezing. First it only did while using snapchat but every now and then everything just freezes especially the camera related stuff.

Troubleshooting: I suggest you boot your phone in safe mode and try to use the Camera or other apps that uses it. If the freezes still occur, then clear the cache and data of the camera app. If that doesn’t make a difference, then try the wiping of the cache partition and then the factory reset.

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