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Galaxy Note 5 camera focus and noise issues, other camera issues

NOte 5 camera

Are you looking for solutions for your #GalaxyNote5 problems? Our post today may help you. While rare, we are aware that some Note 5 units have built-in camera issues. We have been collecting some of these issues based on emails from some of our readers and here are some of them:

  1. Galaxy Note 5 camera focus and noise issues
  2. Live Broadcast issue on Galaxy Note 5
  3. Uploaded photos by Galaxy Note 5 turn upside down in auction site app
  4. Galaxy Note 5 camera rotation problem
  5. Galaxy Note 5 camera freezes when recording a video

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Note 5 camera focus and noise issues

My Note 5 camera has an issue where it won’t focus on near object sometimes. It usually takes me with while to focus it but on a good day it is usually instantaneous. On a bad day it just won’t focus.

Another issue is that the camera tends to vibrate excessively with loud mechanical rattling/crunching noises sometimes. When it happens the camera picture will appear waves like ripples of water. As a result the camera will be unusable until it stop. Usually it lasts a couple of seconds but sometimes it takes minutes and manifests itself repeatedly after restarting the camera app. When that happens the camera also loses its ability to focus. Please help as this phone is less than 2 months old. It happens after about one month of usage and has increased in frequency. — Gabriel

Solution: Hi Gabriel. The focus issue and the uncalled for noises during operation are indicators of a mechanical or hardware issue. While we’ve encountered a lot of Note 5 readers complaining about focus issues, most of them tend to be caused by glitchy software. Your case on the other hand appears to be due to bad hardware. The noise and the unflattering photo output is a product of poor mechanical implementation in the camera assembly. The best thing that you can do here is to request for a replacement phone as soon as possible. Any software troubleshooting that we usually provide in this blog will not fix your issue.

Problem #2: Live Broadcast issue on Galaxy Note 5

I have seen a bunch of problems with the live broadcasting but mine is different than the common. when i use the rear facing camera while in live broadcast or in a hangouts call the image is black and green. once i switch back to front facing everything looks fine. the rear camera does not do this other than these two things. i use hangouts and i can no longer use the rear facing cam. This has been doing this since the first day i got the phone. Just odd i have not seen anyone else talking about it. — Justin

Solution: Hi Justin. We haven’t heard of this issue regarding Live Broadcast feature on the Note 5 so this may be isolated to your phone. Your first task is to isolate what the problem is by doing some software troubleshooting.

Firstly, you must boot the phone in safe mode while live broadcasting to see a difference. There may be a third party application messing up with the operating system or with the live broadcast-related apps. To boot your Note 5 in safe mode, just follow these steps:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Vol Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

While in safe mode, third party apps are prevented from running. If the issue fails to occur while in this mode, start uninstalling third party apps until you have eliminated the problem.

Secondly, you want to ensure that the system cache is refreshed. The cache partition can sometimes get corrupted or outdated especially after an update, which can sometimes lead to all sorts of app issues. Deleting it forces the phone to create a new cache. To wipe the cache partition, simply do these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Finally, you want to do a factory reset if nothing changes. This will ensure that any firmware-related issue is minimized. If you haven’t done this before, here’s how:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #3: Uploaded photos by Galaxy Note 5 turn upside down in auction site app

I have a problem with my Samsung Galaxy Note 5, which is a variation of some of the issues I have found so far by research on your site. Some complain of pictures being taken upside down after the Lollipop upgrade. I don’t quite have that problem, but it may be similar. My pictures are fine in the Gallery, but when I post or upload it to an auction site or a recipe app that I use, the pictures consistently end up upside down. It is aggravating. Pre-Lollipop, I had some problem with auction site uploaders not working at all, so by the fact that I can now upload to some auction sites, that is a slight step forward, but as noted, they do end up upside down. I can’t tell you if I had trouble from within apps. I don’t remember if I loaded any pictures in my apps. before the Lollipop upgrade. Do you have a solution for this?

Thanks. — Danny

Solution: Hi Danny. If you’re using an app of your auction site, the problem may be on how that app is coded. We recommend that you contact the developer of that app first to see if they’ve heard of this problem before. The only troubleshooting that we recommend on your phone is wiping the app’s cache and data as well as deleting the cache partition. If these two solutions won’t work, that’s an indicator that the app is problematic.

To wipe an app’s cache and data, please follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the auction site app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #4: Galaxy Note 5 camera rotation problem

Hello guys, after I installed DarkLord V1 then V2-2.1, I got rotation issue. When I turn on camera, camera screen button are auto rotated on right landscape mode. and when I take pics in gallery they are rotated. When I turn on rotation, and I go to gallery, gallery is rotated on right side like landscape mode but phone is in normal position. If I rotated phone, rotation go on wrong side. also same issue with other apps.

Next, when I install CM12.1 nightly official – Rotation WORKS lol! All good then. When I flash 5.0 official stock via Odin, again same issue with rotation. Back to CM12.1 all good. Now I tried Phronesis Rom v2.0 N5 port, and same issue with rotation. I will pay for rotation fix. If you need some more info from me, logs etc let me know. Ty in advance. — Marko

Solution: Hi Marko. Custom ROMs are great when they work but can also be a source of unending frustrations if they don’t. Darklord V1 has a known video and camera bug upon release but we would like to think that the developer had already fixed it. We haven’t tried other custom ROMs you mentioned here but we recommend that you contact the ROM developer for any issues you may encounter when using their product. We’re sure that they’ll be more than willing to assist you to improve their software.

If the rotation problem occurs even on official ROM though, make sure to perform a master reset after flashing to bring back the default firmware state.

Problem #5: Galaxy Note 5 camera freezes when recording a video

Hello there. You guys have wonderful articles to read. Keep up the good work. That said. I am having “camera issue” on my Samsung Galaxy Note 5. Currently I’m running a custom Touchwiz 5.1.1 ROM.

The camera issue:

The camera works fine with regular still picture taking mode. The camera freezes and reboots by itself when using video mode.  I haven’t tried the front camera yet.

So far I did, factory resets and wiping cache/dalvik/data/system by going to the recovery mode.

Any suggestions? Thanks. — Lenny

Solution: Hi Lenny. Make sure to use the phone’s internal storage as the default storage for videos. Afterwards, reformat or replace the SD card you’re using before trying to record a video again.

If you are not even using an SD card though, try to boot the phone in safe mode (steps provided above) to verify if a third party app is to blame.

 


 

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Samsung Galaxy Note 5 shows, “Unsupported media type” error, Camera settings disappeared, other camera related issues

In this post, I will tackle some of the Camera issues with the Samsung Galaxy Note 5 (#Samsung #GalaxyNote5) including the error message “Unsupported media type,” which comes out if you try to send a picture via text. The second problem I cited is about the issue wherein the phone takes pictures when the display is tapped. Read on to learn more about these problems and how to fix them.

Samsung-Galaxy-Note-5-Camera-Problems

For those who are looking for solutions to different issues, visit our Note 5 troubleshooting page where we list every problem we address each week. Find ones that are related to your problems and use the solutions we suggested. If they won’t work, then feel free to contact us by filling up this form.

Here are the problems you can find on this page…


 

Galaxy Note 5 shows “Unsupported media type” error

Problem: Unable to send pictures  while being able to receive them. Texts with no issues. Error message is something like multimedia not supported.

Troubleshooting: This problem often occurs when saving images using Google Chrome instead of the stock Internet app and it’s the stock messaging app that has issues sending those images. If you’re in a hurry to send an image and not in the mood to do some troubleshooting, then I suggest you use Hangouts instead of the stock messaging app. Hangouts seem to have no issues in sending images regardless of the format.

Another workaround is to crop the image using Smart Select and just share it straight away without saving it. But the real fix here is to save the images in .jpg format and not in .jpeg.

Disable Galaxy Note 5 Touch & Shoot Camera feature

Problem: How do you turn the function off when you touch the screen the camera takes a photo. I find that my fat fingers get in the way and take photos when I don’t want to.  I was able to do this on my note 4 but don’t see the function in the Note 5.

Troubleshooting: By default the Note 5 camera uses the “Shoot” icon to take pictures, however, there is a mode that allows the app to use the screen to capture images. This mode isn’t pre-installed so you may have downloaded and installed it on your phone. Look for a mode called Touch & Shoot, it’s there that you can find a setting to disable the feature you are having issues with. If you can’t find this mode, then simply clear the cache and data of the camera app to reset it to factory defaults.

  1. From any Home screen, tap Apps.
  2. Tap Settings.
  3. Scroll to ‘APPLICATIONS,’ then tap Application manager.
  4. Swipe right to the ALL screen.
  5. Scroll to and Camera.
  6. Tap Clear cache.
  7. Tap Clear data, then OK.

Galaxy Note 5 Camera setting disappeared

Problem: I have a problem in my camera setting, there are no setting at all on the camera display, I tried so many to find how can I display the setting but nothing happened. Like they hide and never find again. For example if I tap Mode icon, I have only auto and panorama choices. Also there is the choice of flash light displayed on the screen. Is there any choice to display all the setting again please?

Answer: It’s definitely a bug especially if the problem just started. More often, an update may have caused it and in this case, wiping the cache partition often fixes the problem. So try these steps first:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If that didn’t work, then you have no other choice but to perform the master reset to bring the phone back to default settings.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

In case the problem already existed since day 1, you need to have to contact your provider and have the phone replaced especially if the recent update didn’t fix the problem because apparently, it’s a firmware issue.

Galaxy Note 5 Beauty Face mode

Problem: Just received my Note 5, love everything except the selfie- it automatically has some sort of beauty mode on it which airbrushed the face make me lighter and tries to correct blemishes. Sometimes I look fake, how do you remove this mode so that it’s a normal selfie picture.

Answer: Well, that’s the way Samsung built the phone so there’s not much we can do about it unless you root your phone and remove the Beauty Face mode. However, you can work around it by choosing a different mode before taking selfies. The thing is, when you close the camera app, it will revert back to the default setting.

Galaxy Note 5 Camera shortcut disappeared

Problem: I noticed that my camera shortcut at the bottom right of the lock screen disappeared today. I also noticed that my camera doesn’t launch after I double tap my menu button twice even though the quick launch option is turned ON. Could there be a bug?

Troubleshooting: It’s easy to bring back the icon to where it was before but I’m afraid there’s a more serious problem here. That said, try to launch the Camera icon from the apps drawer. If it opens just fine and you can actually use it, then tap and hold the icon and drag it to where you want it to appear and then reboot your phone, disable the quick launch option and enable it back. This simple procedure usually fixes this kind of problem but if all else fails, just do the master reset and everything will be back to normal, although you’ll have to through the hassle of backing up the data you don’t want to lose.

Camera won’t come up after Note 5 firmware update

Problem: System recently did update. Camera wont come up. I tried going to settings to clear cache. Worked  but then error reappeared. Now camera does not show in applications to force stop or anything.

Troubleshooting: For app crashes that occur after a firmware update, they’re usually caused by corrupt caches but it doesn’t necessarily mean the caches of the apps that crash. For instance, the Camera app is used by a lot of apps like the Gallery, Facebook, Instagram, etc. These apps also use the caches set by the system. If one of those caches or files got corrupted during the update process, the app may not work. I understand you already did clear the cache of the Camera app but there’s one thing you need to do–wipe the cache partition. Just follow the steps in the third problem.

Galaxy Note 5 Camera focus question

Question: The camera must focus at one point, but where is that? Is it always the center of the screen or can you choose it? Is there a way to see the point on the screen so you know where to aim?

Answer: A few seconds after launching the camera app, it should already be focused on the subject and yes, the focus is always the center of the screen.

Galaxy Note 5 Camera won’t respond

Problem: Have to reset camera mode to auto each time I want to take a picture because camera icon doesn’t respond.

Answer: Well, at least, you found a workaround to this problem. When did it start, by the way? Is it always like this since day 1? If not, then clear the cache and data of the Camera app and it should be fixed.

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