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How to fix Samsung Galaxy S7 “Unfortunately, Camera has stopped” & “Warning: Camera failed” errors

  • Understand what the error “Unfortunately, Camera has stopped” means, why it occurs and how to fix your Samsung Galaxy S7 if it started to show it up.
  • Learn more about the “Warning: Camera failed” error that shows up randomly and know how to troubleshoot your device if it shows up.

 

Galaxy-S7-camera-stopped-failed

One of the selling points of the Samsung Galaxy S7 is its camera, which is probably one of the best in the market today with its revolutionary features and technologies. In fact, there have been many S7 owners who said they bought the phone because of the camera. But what would you do if the camera stops working the moment you open it up?

In this post, I will tackle two of the most common camera-related issues with the Galaxy S7. The first is the error message “Unfortunately, Camera has stopped” and the second is “Warning: Camera failed.”

Read on to learn more about these error messages, what do they mean, and how to fix them. I will guide you through in thoroughly troubleshooting your device in a bid to know what the real problem is and be able to formulate a solution.

If you have other concerns though, make sure you visit our Galaxy S7 troubleshooting page for we have already answered hundreds of questions sent by our readers. Odds are we already provided a solution to your concern or there are already similar issues that we’ve addressed. Feel free to use the solutions we suggested if you can find some.

For those who need further assistance, you can always get in touch with us to request for help. Just fill up our Android issues questionnaire and hit submit. We will spend time researching on your issue and writing a solution so please spend time describing the problem more accurately so it would be easier for us. Don’t worry, it’s free.

Troubleshooting Galaxy S7 “Unfortunately, Camera has stopped” error

This error is referring to the Camera app that stopped working; meaning, it crashed for some reason. There are several factors that may lead to this problem and that’s what we’re going to find out.

Possible causes

  • It’s a minor Camera app glitch
  • A third-party app crashed and affected the Camera app
  • It’s a minor firmware issue that affected the app
  • The hardware took so long to load so the app crashed

Based on these possibilities, we can carve out a troubleshooting procedure that may answer our questions and give us an insight what the problem really is. That said, here are the things you should do to try to troubleshoot this issue…

Step 1: Reboot your phone

Both the firmware and the hardware may glitch from time to time but when it comes to minor glitches, a reboot is often very effective in fixing them. So, this must be the first thing you should do if it’s the first time you’re seeing the “Camera has stopped”error.

Step 2: Boot your phone in safe mode

Third-party apps can cause pre-installed apps to crash and I’ve seen a lot of cases like this. That’s why when an app problem can’t be fixed by a simple reboot, it’s practical to look at other apps and there’s no better way to do that than to reboot your device in safe mode.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Once the phone has booted up in this state, open the Camera to see if the error still pops up and if so, then it’s safe to assume that it’s a firmware update, otherwise, you should look for third-party apps that might be causing this problem. Begin with apps that use the camera or have access to it.

Step 3: Clear the cache and data of the Camera app

This will reset the Camera app to its factory default settings, which I think is necessary at this point that the reboot didn’t help and that the error still occurs in safe mode. Don’t worry though, this procedure won’t delete any of your pictures and videos.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

It’s better if you do this while the phone is in safe mode, although you can always do this while in normal mode. If the problem still happens after this, then the problem could be a serious firmware issue. The next step may be able to help you.

Step 4: Perform the master reset

The master reset won’t just reset the app but the entire phone deleting everything that’s saved in the internal storage, this includes files, pictures, apps, settings, etc. so make sure you back them up before following the steps below.

This steps is necessary because you’ve already done the basic troubleshooting to no avail. It is therefore safe to assume that it’s really a firmware issue that can only be fixed by a reset, which reformats both the cache and data partitions.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  6. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  7. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  8. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  9. Once highlighted, you may press the Power key to select it.
  10. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  11. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  12. The phone will now reboot longer than usual.

Reset always takes care of app crashes like this one. I hope this helps.

Troubleshooting Galaxy S7 “Warning: Camera failed” error

The camera has one of the most complicated processes in your phone. Here’s how it works:

When you open the Camera app, the sensor also initializes and getting ready for use. Once the user points the camera to a subject, the sensor will focus on it.

Now, here’s what’s amazing about it: once the owner taps the button to take a shot, the sensor reacts almost immediately, takes a still shot, call upon the Gallery app to manage the photo, gets ready for another shot. All these takes place in less than a second.

What happens if one of those components fails? The result is this error message: “Warning: Camera failed!”

Based on cases I’ve looked into, this error often occurs due to a hardware issue, i.e. the sensor failed to initialize, but the firmware can also cause this problem and based on this, here’s what you need to do:

Step 1: Reboot your device

If this is the first time you’re seeing the error message, reboot your phone immediately as it might be just a minor hardware or firmware issue. There are times when the sensor cannot initialize but it doesn’t mean it’s damaged.

Step 2: Boot the device in safe mode and take pictures

Test the camera in safe mode. This isn’t a solution but it will give us an insight whether there are third-party apps that contribute to the occurrence of the problem.

If the error still shows up in safe mode, then we can say that it might be an issue with the app itself, with the sensor, or a firmware problem. Otherwise, there are apps that cause it and you need to find and uninstall them.

Step 3: Delete the system cache through the recovery mode

Assuming that the error still shows up in safe mode, it’s time to immediately go after the system cache especially if the problem started after an update. There are times when the caches get corrupted and when those corrupt caches are used by the new system, conflicts occur and this case is just one of those problems. So, here’s what you need to do:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Reset your phone by booting it in recovery mode

If the wiping of the cache partition didn’t help, then it’s time to reset your phone and I suggest you do this by booting it in recovery mode as it’s more effective than the usual factory reset that just deletes your data, apps, etc.

The reset may not be able to fix the issue especially if it’s a hardware problem but it will help you determine whether the phone needs to be checked by a technician or not. If the reset cannot fix the problem, then you really have to let a technician check it for you. If it’s within the grace period, you should negotiate a replacement.

I hope that this troubleshooting guide can help you. Reach out to us if you need more assistance.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix various Samsung Galaxy S7 camera problems [Troubleshooting Guide]

The first Samsung #GalaxyS7 #camera problem I will tackle in this post is about the unit that won’t autofocus. Issues like this may be caused by minor app or firmware issues but it could also be a more serious hardware problem. Many have reported this kind of problem and we’re obliged to answer them.

Galaxy-S7-camera-problems

Read on to understand what these issues are all about, how they occur and how to deal with them in case you’d encounter one in the future. It’s better that you already have an idea what to do when one of these issues happen to you. These are minor problems but they’re very annoying especially if one of them occurs when you really need a camera to take important pictures.  

For those who have other issues with their device, make sure you visit our Galaxy S7 troubleshooting page for we have already addressed a lot of issues with this phone. Odds are that there are already existing solutions for your problem. If not, then you can always contact us through our Android problems questionnaire.

Galaxy S7 camera won’t autofocus

Problem: Map pictures and video are blurry. They will not autofocus. I read up on the Samsung S6 Edge and tried to do everything it said to do. For example I reset the camera settings. I also turned my video stabilization to all which did help some I am now able to autofocus up close when only one item is in the picture but when I try to take a picture of different items it’s all blurry.

Troubleshooting: Clearing the cache and data of the Camera app will reset everything back to its default settings so please try that one first. If the problem remains, then try to boot your device in safe mode and open the camera from there to see if it still has difficulty auto-focusing.

Putting the device in diagnostic state will rule out the possibility that third-party apps are causing the problem and at the same time gives us an insight as to what the problem is all about. So, try these two procedures first:

Clear cache and data

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

Boot in safe mode

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Now, the next thing you have to do is to check if there’s a protective film on the outside lens of the phone. It’s a very thin and clear plastic with a little hole in the center. Over time, the film will become blurry and if it’s moved even just a little bit, it will obstruct the sensor, which may lead to difficulty in focus.

If there’s no protective film, then it’s safe to assume the problem is with the hardware. But before you visit a technician, make sure you cleared the phone of your personal data. It’s a necessary step for you to do for the sake of your privacy.

  1. Backup your data.
  2. Remove your Google account.
  3. Disengage screen lock.
  4. Turn off your Samsung Galaxy S7.
  5. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  6. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  7. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  8. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  9. Once highlighted, you may press the Power key to select it.
  10. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  11. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  12. The phone will now reboot longer than usual.

Galaxy S7 pictures are in negative exposure mode

Problem: Phone changed to display photos like photo negatives. Rebooting the phone fixed issue going forward, but how do I edit the photos that were already taken this way?

Answer: It must be a bug with the firmware as it’s a widespread issue. Turning the phone off and on will fix the problem. It would also help if you clear the cache and data of the Camera app but the problem may still occur unless Samsung addresses it by rolling out another update that will fix the problem. So, as of now, there’s not much we can do about it except the obvious workarounds. About your pictures that were taken in that mode, there’s nothing we can do about them and I’m not sure if there are apps that may revert the negative exposure to a standard mode.

Pictures are not saved on the Galaxy S7

Problem: Hi, when I take a picture with the resurfacing camera sometimes the picture is not saved. I hear the shutter but when I go to camera gallery it is not there. This has happened to mine and my son’s S7 and my husband’s S7edge. Help.

Answer: You said “sometimes the picture is not saved” so I’m wondering how often this problem occur and if there is a pattern that would tell us exactly what the issue is but since we don’t have access to that information, then we have to find out what the cause is. So, I want you to boot your device in safe mode and take as many pictures as you want to find out if the problem still occurs. If you set your device to save pictures in the SD card, then check to see if the card is fine. Honestly, I don’t think this problem occurs if the camera is set to save pictures and videos in its internal storage. I think it’s more of an SD card issue than a camera problem.

Galaxy S7 Gallery not functioning well

Problem: Gallery to include any pictures or video… Will not display when I open app in thumbnail version thumbnails do not display. App sometimes closes. Videos have audio but are frozen. Sometimes Gallery app will crash altogether.

Answer: I think it’s just a minor issue with the Gallery app. Try to clear its cache and data to see if that helps.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Gallery.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

I’ve seen this problem before and based on testimonies, it started to occur after an update. So, if this problem of yours started after an update, then you need to delete the system cache so the new firmware will create new caches.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope this helps.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S7 Edge keeps showing “Unfortunately, Camera has stopped” error after Android 7.1 Nougat update [Troubleshooting Guide]

  • Read and understand why the error message “Unfortunately, Camera has stopped” suddenly showed up on your #Samsung Galaxy S7 Edge (#S7Edge) after the Android 7.1 #Nougat update and learn how to troubleshoot it to know what the problem really is, what caused it and how to fix it.

The error message “Unfortunately, Camera has stopped” is one of the problems many Samsung Galaxy S7 Edge owners are complaining about especially after the Android 7.1 Nougat update. It basically tells you that the camera app crashed or forced close for some reason. It may be just an app issue or a firmware problem brought by the recent firmware update.

Our job is to know what this problem is all about or what caused it. Once we know that, we can formulate a solution that might fix the problem provided it’s just a simple issue which owners can fix by doing basic troubleshooting. Read on if you own this device and are currently experiencing the same issue as this post may be able to help you.

However, if you are trying to find a solution to a different issue, then visit our troubleshooting page for we have already addressed hundreds of problems with this device since it was released. Try to find issues that are similar with yours and use the solutions and troubleshooting guides we suggested. If they don’t work, however, contact us by filling up our Android problems questionnaire. Just give us information and we’ll help you find a solution.

Troubleshooting Galaxy S7 Edge “Unfortunately, Camera has stopped” error

The camera is a feature that has really complex processes as the firmware, app, services and the hardware would have to work in perfect synch so that you can capture perfect pictures and record videos. When you open the Camera app, all the processes necessary to run both the app and the hardware will initialize while the sensor is on standby for the capture. When one of them isn’t synced properly, errors may occur and in this case, it seems that we are dealing with an app problem more than anything else but we have to confirm that by following these troubleshooting steps…

Step 1: Reboot your Galaxy S7 Edge if this is still the first time you’re seeing the error

I understand that your phone may have already rebooted a few times after the firmware update but if it’s the first time you’re seeing this error message, then don’t do anything yet, instead reboot your phone a couple of times just to make sure the problem isn’t caused by a simple firmware or hardware glitch.

Step 2: Clear the cache and data of the Camera app

The first rule when troubleshooting an app is to reset it especially if it’s a pre-installed one, so if the reboot didn’t fix the problem, you have to clear the cache and data of the camera app. If you have already taken a lot of pictures and videos, don’t worry as doing this procedure won’t delete them. However, your settings and preferences will surely be reset to factory defaults. Here’s how you clear the cache and data of the Camera app…

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Camera.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

After clearing the cache and data, try to open the app again to see if the error still shows up and if so, then the next step might give you a better idea what’s causing it.

Step 3: Restart your device in safe mode to isolate the problem

There might be an app or two that’s causing this problem and triggering the error message. You have to isolate if the app is a third-party or pre-installed by rebooting your S7 Edge in safe mode.

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

By doing the steps above, you are actually disabling all third-party apps temporarily so if the error is triggered by one of them, it shouldn’t show up in safe mode anymore. Otherwise, you might be facing a firmware issue due to the recent firmware update.

Assuming the problem gets fixed in this mode, you have to find the app that’s causing the problem and uninstall it.

Step 4: Delete the system cache so they’ll be replaced

You’ve already cleared the cache and data of the Camera app to no avail. You’ve rebooted your phone in safe mode and the error still shows up, so it’s safe to assume that the problem might be with pre-installed apps or the firmware. It’s possible, at this point, that some corrupt caches are causing this problem since system caches can easily get corrupted and it happens more often during updates. It’s imperative you delete those corrupt caches but since you really don’t have any access to them, you have to just wipe off the contents of the directory that contains them. Here’s how…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Don’t worry though cause new system caches will automatically be created once the phone boots up and when you start using each app. The problem might be fixed by this procedure not to mention you may now be able to notice the performance enhancements brought by the Nougat update.

However, if the problem still occurs after wiping the cache partition, then you have no other choice but to do the next step, your last resort.

Step 5: Do the Master Reset on your Galaxy S7 Edge

We’ve tried every possible troubleshooting procedure that has a capacity to fix the problem or, at least, give you an idea what it is all about but the problem remained. So, at this point in time, you have to reset your device to bring it back to its factory default settings. The new firmware, however, will remain but your files and data will be deleted during the process. Therefore, it’s recommended you back them up before following these steps…

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After the reset and the problem still occurs, then bring your phone to your provider or have a technician take a look at it as the firmware may need to be reinstalled.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.