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Sprint Galaxy S7 can’t “view all” MMS after installing Nougat update, other issues

Hello Android fans! Welcome to another article that answers some #GalaxyS7 issues. As customary, these issues are taken from reports submitted by some members of TheDroidguy community. We hope that this post will serve its purpose of helping those experiencing problems mentioned here.

Below are the particular topics we cover for you:

  1. Galaxy S7 edge overheating, rebooting on its own, and showing snowy screen
  2. Galaxy S7 randomly shuts down, stuck in recovery mode
  3. Galaxy S7 Messages app can’t “view all” long SMS after installing Android Nougat
  4. Galaxy S7 camera app keeps crashing
  5. Galaxy S7 edge won’t connect to the internet via home wifi
  6. Galaxy S7 Facebook cannot be uninstalled
  7. Sprint Galaxy S7 can’t “view all” MMS after installing Nougat update
  8. Galaxy S7 formats an SD card but reads it as corrupted afterwards

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 edge overheating, rebooting on its own, and showing snowy screen

Hi there. I have what seems to be a battery/power issue. My Galaxy S7 edge has started freezing. Sometimes there’s a buzzing sound, sometimes there’s a rainbow or snowy static screen. Then it turns off. Once off, sometimes it overheats. Once off, it cannot be charged or switched back on until the battery is allowed to fully discharge (i.e. left overnight). I can usually then charge it and reboot, but the same thing happens. I’ve tried rebooting in safe mode, but it makes no difference. Do you have any suggestions on how I may be able to repair this fault? Kind regards. — Joe

Solution: Hi Joe. The symptoms you mention here are consistent with signs of a hardware malfunction. If the phone was dropped or exposed to elements (heat, cold, moisture) before, stop wasting your time looking for a software fix. Hardware problems cannot be solved by doing software tweaks. You need to send the phone in so the hardware can be examined.

If the phone was never dropped or exposed to liquid or heat, try doing a factory reset and observe it for 24 hours. This should be enough to let you see if there’s a difference. If the cause of the problem is software in nature (which is very unlikely), factory reset should solve it. Be sure not to install any app or update during this time. If nothing happens after a factory reset, contact Samsung so the phone can be repaired or replaced.

To factory/master reset your S7 edge, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #2: Galaxy S7 randomly shuts down, stuck in recovery mode

My S7 all of a sudden started cutting off and on while i was browsing my Gallery today. Then it came back on, and started up normally. I went to the home screen and then a box popped up that said Android app has stopped then cut off completely. By this point I’m on my desktop looking for solutions to this problem, because i GOTTA have my phone. Anyways that’s how i found this website.

So, i followed the steps to fix my phone…but no luck…with any of them. Oh and none of the other problems i read on this site mentioned their phone getting hotter than normal…but not saying anything about the temperature at all. The only screen i can get it to go to is a black screen with Recovery booting….in blue. Please, please help me….i gotta get this fixed!!! —  Ilovecupcakes0329

Solution: Hi Ilovecupcakes0329. If you’ve already tried all the applicable software troubleshooting steps for this issue, then that only means one thing — you have a hardware problem at hand. There are a number of possible hardware malfunctions that can result to random reboot issue. Among the most common of these issues include:

  • a bad battery
  • a malfunctioning power IC
  • a defective charging port

All of these issues can have similar symptoms and there’s no way to know for sure which of them is the true cause. A technician must physically check the hardware and do some diagnosis tic tests to pinpoint the problem.

If your phone becomes uncomfortably warm to touch before it shuts down, that means that it’s overheating, most probably due to a bad component. Because there’s no direct way to identify what hardware part is failing, you need to have the device checked by a professional.

If you tried to modify the software by rooting or flashing prior to encountering the problem, try to revert all software to stock or official versions.

Keep in mind that physical damage can result to hardware failures. We don’t know the full history of your device so we can’t say for certain if the hardware was physically damaged or not. You’re supposed to give us possible or relevant information that may have led to this problem. If the issue happened all of a sudden and there was no prior incidents that may have caused physical damage, have the phone repaired or replaced.

Problem #3: Galaxy S7 Messages app can’t “view all” long SMS after installing Android Nougat

Hi. This has now happened several times since the Nougat update that my phone received at the beginning of the month. If someone sends me a long message or I send a long text message through the standard Samsung Messages App, it won’t show the entire message, but it will have a “view all” button to expand it at the bottom. Most of the time it works; however, I have received several messages in the last month since the update that I cannot open or “View All.” It just goes to a blank page. Very frustrating to only see a part of the message. Any help would be much appreciated! I have screenshots as examples, if needed. I’m on Sprint. Thanks!        — Jessica

Solution: Hi Jessica. The first thing that you want to do is to clear the cache partition. This will ensure that the system cache used by the phone is up-to-date. Sometimes, app and system updates can corrupt the system cache resulting to all sorts of problems so deleting the old one is an effective way to rectify things. Here are the steps on how to clear the cache partition:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Once you’ve cleared the cache partition, you then need to install all pending app and system updates. Check Google Play Store and make sure that all your apps are updated. If you install apps outside of the Play Store, it’s your responsibility to ensure that your apps receiving updates from their developers. You also want to make sure that you only install compatible apps. Although majority of apps in the Play Store are compatible with Samsung Galaxy S phones, there’s also a chance that one of them is not. Updating to the most recent Android version may have put one of your apps out of sync or incompatible, leading to the problem you have. Needless to say, you must ensure that you only install updated or compatible apps. If you’re not sure whether or not an app is compatible, check their Play Store page or contact the developer.

Another good thing to try is to wipe the cache and data of the Samsung Messages app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Finally, if all else fails, don’t hesitate to reset all software settings to their defaults. This is done by factory resetting the phone. Be sure to create a backup of your files prior to doing it.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Problem #4: Galaxy S7 camera app keeps crashing

After the Nougat update which I applied less than a week ago, the phone crashes every time I take a photo or a video. I get a warning dialog “An unknown error occurred” after taking a photo, I tap the OK button but then the whole phone crashes. I’ve tried clearing the cache by booting it into maintenance mode and also tried taking a photo in Safe Mode which gives the same behavior. I’ve installed AVG AntVirus Free and run a scan which has come back clear. My husband also has a Samsung Edge S7 and also has the Nougat update installed but his camera works fine. — Rachel

Solution: Hi Rachel. Try to reset the settings of the camera app to see if it will make a difference. The said app may have become corrupted for some reason. You can also try to wipe it’s cache and data. If the issue remains, kindly refer to our suggestions for Jessica above.

Problem #5: Galaxy S7 edge won’t connect to the internet via home wifi

Hello. I have a problem with wifi on my Galaxy S7 edge. i am not yet sure if it’s the phone that has an issue or my router. If i connect my Samsung to my home wifi, it shows “connected, no internet.” When i log in to the residential getaway configuration i can see the phone is connected but there is no internet. all my other devices in the house connect to the internet except the s7 edge. When i share my internet using my Macbook pro as a hotspot, my S7 edge connects well. when i go to any other wifi network, my neighbour’s, at work, my friends-couple of my friends…i connect with no problem. i have forgotten and remembered the network countless times to no avail. I have reset the phone to no avail. I have reset the wireless router settings to no avail. i have even used my wifi open, without password- nothing. tried changing the channels-nothing. my router is a numericable model number is cbv383z2. If anyone can shed some light ill really appreciate it. thank you. — Samuel

Solution: Hi Samuel. If you are the administrator of your wifi network, or if you can access its graphical user interface (GUI), make sure that there’s no block or filtering system (IP filtering or MAC filtering) that’s preventing your phone from connecting  to the internet. If you have no idea how to check this on your router’s GUI, contact your internet service provider (if they provided the router to you), or the router manufacturer itself. If possible, try to factory reset your router to see a difference.

If you are 100% certain that it’s not the router (after doing a factory reset), troubleshoot your phone as well by doing a factory reset on it.

Problem #6: Galaxy S7 Facebook cannot be uninstalled

I was prompted by Facebook that someone may be posting as me on my Facebook page and I was to reset my password. I did all that but then when I went back on Facebook through the app, all my info was gone. My name was still on the page but that was it. If I go into Facebook through the Internet, everything is there which is a big relief…I thought I had lost all my photos & Info.

I tried to uninstall the Facebook App and reinstall but on the Samsung S7 it looks like you can only disable. Tried a couple of times but my page still turns up blank. Can you help me put the Facebook App back on my phone so I can view my photos and timeline through the App??? Thanks. — Pam

Solution: Hi Pam. Some carriers may bundle social networking apps like Facebook together with their own services so this may be the reason why you can only “disable” it. Usually, Facebook app is manually added by a user. If you did not install the Facebook app before, it’s possible that it came pre-installed. Pre-installed apps cannot be uninstalled but it should have the option to allow you to wipe its cache and data. We suggest that you try wiping the cache and data first and proceed from there.

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If, for some reason, clearing the cache and data option is not available you must do a factory reset to refresh it. Refer to the steps above on how to factory reset your phone.

Problem #7: Sprint Galaxy S7 can’t “view all” MMS after installing Nougat update

When I received a large text message, my phone converts it to one message (MMS) and gives me the option to “view all” underneath it. However, when I select view all, it just takes me to message details and does not actually show me the whole message. This issue only began when my phone updated recently. I have tried adjusting my message settings so that it won’t “block” a long message together, but this did not fix the problem. My data settings are already adjusted to allow downloading on mobile data. On Sprint. — Mary

Solution: Hi Mary. Kindly check our suggestions for Jessica above. If your issue won’t go away after doing all software troubleshooting, contact Sprint technical support. This may be a coding issue with the firmware update they released, which means that only their software developer can fix it. There may not be an immediate solution available at this time but letting Sprint know of the problem should be the best that you can do at this time.

As a temporary remedy, try to use a third party messaging app if the bug on the stock messaging app goes unfixed for some time.

Problem #8: Galaxy S7 formats an SD card but reads it as corrupted afterwards

I bought a NEW Samsung Galaxy S7 and have inserted a 256GB Micro SD card into the phone. The phone gives the option to format the card and shows it as “READY TO USE.” When I check the SD card in the DEVICE MAINTENANCE under STORAGE and the 3 dots up in the right hand corner of the screen, it shows the SD CARD as CORRUPTED. How can I get the phone to recognize the SD card? I have taken it out, turned phone off and restarted it several times and yet card is still same. Shows after formatting it is ok yet corrupted and not being able to be used. — Jmce_56

Solution: Hi Jmce_56. This can either be due to bad SD card or a phone glitch. Take out the SD card from the phone and try to format it on your computer instead. After that, re-insert it to your S7 and see how it works. If the same thing happens, try to use another SD card. If the second SD card continues to be detected as corrupted, it must be a phone problem. Do a factory reset, then reformat the SD card one more time.

 


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Galaxy S6 power button stopped working after an update, camera app keeps crashing, other issues

Hello Android community! Welcome to our new #GalaxyS6 article for the day. We hope that you’ll find our solutions helpful here but if you can’t find anything that can improve your Android situation, please continue to watch our for more similar posts in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 edge plus drains battery fast and overheats after it got wet

A month ago I dropped my Samsung Galaxy S6 Edge Plus (bought in Nov 2015) in water. It was working fine for 10 minutes then the screen went off but phone was still working. After 3 days (fell on a Saturday night, I went Tuesday evening) I took it to the service centre (took me 3 days as it was a long holiday and everything was shut). When the service guy plugged it into the charger it started but he went on to do a soft/hard reset. I’m not sure. It kept shutting down (he kept pressing the back button after restarting the phone). When I called the customer care, the person on the phone heard the whole thing and told me the LCD was damaged. But when I took the phone to the service center the guy at the front desk told me it was my mother board that was damaged. He told me it would cost me 17000 rupees and up depending ($250). I took the phone back since the engineer wasn’t in. I tried starting the phone myself (did a soft reset) it started but at 0%. So I charged the phone until 100%, then started it. Worked fine. It still works fine except for the following issues :

 

  • battery drains in 2 – 3 hours even if I don’t do much (battery usually use to last half a day)
  • phone gets hot at times ( did that a bit before too)
  • compass won’t calibrate in edge panel- does work (this never happened before)
  • screen won’t rotate to landscape (never happened before).

 

 My friends tell me to sell if off but it’s just 1.5 years old,  it’s a beautiful piece. Please help. — Aakrutie

Solution: Hi Aakrutie. Water damage can lead to all sorts of problems. If the attending technician said that there’s a motherboard issue, this may be the reason why you’re having the problems you listed  above. Unlike the Galaxy S7 and S8, your Galaxy S6 does not have water resistance protection so it’s very likely that some components may have stopped working properly at this time. Unfortunately, there’s really nothing much that you can do in a situation like this. You can’t obviously fix a hardware problem with a software tweak. There’s no amount of software troubleshooting that you can do to fix the issues above. You may be able to slow battery drain rate a little bit by doing some smart tips to reduce battery consumption but it’s definitely not a fix. You either have to have the phone repaired, or if possible replaced.

Problem 2: Galaxy S6 edge+ showing a black screen with white “x”

Hi. This week, I faced a problem with my S6 edge+. I tried to charge but after plugging in the cable, I got no notification/vibration saying it is charging. So after my battery drained, i couldn’t turn it on anymore. A couple of days passed and when I tried to charge it, it boot normally as nothing happened. But sometimes the screen goes totally black with an “X” to close the black screen. So after clicking on it I use my phone normally but my S6 doesn’t charge anymore. I have to restart the system and plug the cable before the black screen appears. I hard reseted it but the problem persists. What could the problem be? Thanks for your help. — Rotybr

Solution: Hi Rotybr. We’ve already addressed this issue in the past and in a lot of cases, the main cause is not really a software malfunction but rather an issue with the charging port. If you’ve already tried a factory reset without a positive result, that’s proof that this there’s a hardware problem somewhere.

The black screen with a white “x” at the edge is usually an indication that the system “detects” that a VR (virtual reality) device is connected. We know you’re only connecting a regular charger so there clearly is a malfunction there. To fix the issue, some users were successful in it after cleaning the microUSB port. That’s probably because dirt or corrosion may have set in and altered the contacts somehow. If cleaning won’t fix your issue though, we recommend that you have the device repaired or replaced.

Problem 3: Galaxy S6 battery drain, overheating, slow charging issues

Dear Droid guy. I’m having some trouble with my Samsung Galaxy S6. initially the device was overheating, charging very slowly and depleting very quickly. I received advice that the battery was too old, and got a new one (generic). Now when I try to charge my phone, it displays the “charging” symbol on the screen for about a second, then died, and it’s stuck in this cycle. I thought it might be a physical connection issue, but when turned on, the phone seems entirely functional. The new battery seemed to have solved the slow charging/power depletion/overheating issues. I have a creeping feeling it might be a software/firmware issue, and I wonder if you have encountered this before. Regards. — Will

Solution: Hi Will. The only software troubleshooting that you can do in this case are battery recalibration and factory reset. If the problem will remain after doing these two procedures, you should consider replacing the device due to unknown hardware issue.

Below are the steps on how to do each of them.

How to recalibrate the battery

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

How to factory reset a Galaxy S6

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 4: Galaxy S6 edge red LED remains even after the charger has been disconnected

My Galaxy S6 Edge Plus has been recently giving me a bit of trouble. After I connect the charger (phone would be on), and when I come back to check it later, the phone would have automatically switched off. The red light on top would just be there. Even after I disconnect the charger, the red light would still be there. I would only be able to switch on the phone after I do a series of shakes and pressing of both the volume button and lock button at the sides of the phone. Is there any specific reason as to why this is happening? If so, how can I prevent it in the future? — Jazz

Solution: Hi Jazz. This can be caused by a stuck hardware button (like the Power button), or an unknown hardware issue. Make sure to try doing the basic software troubleshooting first such as:

  1. cache partition cache,
  2. observing in safe mode, and
  3. factory reset.

All these three should address whatever software bug may be causing the problem (we doubt it’s a software bug though). Here are the steps on how to do them:

Cache partition wipe

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Boot to safe mode

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
  5. Charge the phone and observe how it works.

While your phone is in this mode, all third party apps and services will be prevented from running. If the charging issue won’t occur while your phone is in safe mode, one of the third party apps must be to blame.

Problem 5: Galaxy S6 camera app keeps crashing when using Pro mode

I’ve been having a problem with my camera since the last update in May. Every function of my camera application works but when I want to use the pro mode, the application stops and I need to restart the app. I’ve cleared my cache and data from the application and restarted my phone. I’ve also updated the system software to the newest version.        — Piko143

Solution: Hi Piko143. Try wiping the cache partition and see what happens from there. If the camera app continues to crash, wipe the phone back to its default state with factory reset. Check the steps above on how to do each procedure.

Problem 6: Galaxy S6 stuck in boot loop after an update

Hi. I have a Samsung S6 phone. Last night, it said it had an update. I agreed to update now. It went through its process and i didn’t take any notice of it as sometimes it takes a while. This morning it kept flashing that components won’t work… there is no space left, Telstra won’t work, etc. Now it keeps flashing SAMSUNG and occasionally the Telstra symbol. I can’t turn it off, on or anything. I have no idea what to do now.

I have tried to connect it to my laptop, but as it can’t turn on… the laptop won’t even recognize it. Any help would be appreciated.  Thanks. Leanne.

  1. I have just randomly picked the device and version as my device isn’t there and can’t tell what version as I can’t turn it on. — Billea007

Solution: Hi Billea007. Updates can sometimes go bad, especially if a device is not predisposed before the installation. There are so many possible points of failure in an Android environment so knowing what caused your problem in the first place is impossible. To try and fix the issue though, you can try the basic software solutions that we usually mention in our posts namely the cache partition wipe and factory reset. Make sure to refer to the steps above on how to do each one.

Problem 7: Galaxy S6 power button stopped working after an update

Hey good day. My issue is that the power button has stopped working since the last Samsung update was installed. Prior to about a week ago before the update the power button worked fine, my only use for it was to lock the phone. After the update, the button stopped working all together. it no longer locks the phone and i usually use it to screen shot, nothing. Now my battery has died, the phone is charging normally, and the screen lights up to show me the percentage charge, all good. But since the power button doesn’t work, how do i turn my phone back on. Regards. — S.Quash

Solution: Hi  S.Quash. We haven’t heard of this issue happening in other phones, even non-Samsung ones so it may be an isolated case. If you can’t turn the phone back on now, we’re afraid you’re going to need help from a professional to check the hardware first. In this kind of device, there’s really no way to turn the phone back on except by pressing the power button. Have the phone’s hardware checked by Samsung or by an independent service center. There are a number of websites that can provide you with a do-it-yourself guide on how to replace the power button but if ever the issue goes beyond the physical button itself, you may not be able to fix the problem yourself.

Problem 8: Galaxy S6 stopped working, won’t turn on, after it was accidentally dropped

Hello. I have an S6 that has been dropped a couple of times, and has a couple of cracks. Even though I have a dropped and cracked a few times, it was working perfectly fine. There wasn’t a single problem. Until one day, I was using my phone and my friend accidentally hit my arm, causing the my phone to fly across my classroom. (Yes this happened at school.) I quickly ran over to where my phone was, and picked it up. The cracks were bigger, and half of the screen was black. It was also making a ‘buzzing’ sound. Soon after, the screen went black. I tried turning my phone on but all I heard were vibrations and notifications, but the screen was still black. I tried a few methods like ‘waiting for GALAXY S6’ to appear, but it didn’t happen. Is there a way to fix it? Or is should I just go to a professional and fix it? Note: There wasn’t a SIM card. — Amy

Solution: Hi Amy. First of all, if your phone no longer turns back on after you dropped it, there’s very little to nothing that you can do. Obviously you can only perform software troubleshooting if the phone still shows signs of life like a LED light, vibration, or still receiving sound notifications.

If your phone does still turns on, or still shows signs of life, you should at least try to boot the phone to alternate modes. If you can manage to power the phone to any of the modes below, there’s a chance that you may be able to fix the issue yourself.

Below are the steps on how to boot your phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Secondly, yes you need to have the phone’s hardware checked if it won’t power back on. Like water damage, the unnecessary shock after dropping your phone can lead to all sorts of problems. If you want to get to the bottom of the problem, yes, let a professional do an assessment of the current state of the hardware.

Problem 9: Galaxy S6 fails to use Amazon Flex app, now won’t turn back on at all

Hi there! My daughter works part-time for Amazon and uses their app called “Amazon Flex” to scan/deliver a variety of packages to customers’ house. When she arrived at a designated customers’ address, she said that she scanned the bar code on the package. And all of sudden, Amazon app crashed and took her Galaxy S6 with it. Her phone just turned it off by itself. When she attempted to power it up, her phone was stuck in the logo screen and frozen. That being said, she tried to follow some of the remedies she found online and tried 2 of the following: Vol up, Home, Pwr key -> wipe cache partitiion -> reboot system now Vol up, Home, Pwr key -> wipe data/factory reset ->delete alluser data -> reboot system now (system displayed an error and it never successfully completed factory reset). Cannot figure out as to why even the factory reset fails. She said that the it was originally Verizon’s phone unlocked by Verizon, so that she may be able to use it for T-mobile. Right now, when power button is pressed, her phone is frozen up with its logo screen. Would you recommend any ways to revive her phone? Any advice would be greatly appreciated! — Kihwan

Solution: Hi Kihwan. If your phone won’t even complete a factory reset, there might be a serious problem causing it. Try to see if you can revive the phone by flashing the bootloader first and the firmware next. Flashing instructions vary by phone model so make sure to do some research on how to do it on this device.

For demonstration purposes, here are the general steps on how to flash a bootloader. The exact steps may be slightly different so try to find a good guide.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 restarts by itself when wifi is used, can’t set up email accounts after an update, other issues

Welcome to another #GalaxyS7 post. We typically don’t publish more than 10 topics per post but since we’re been getting more and more reports of S7 issues lately, we bring you 12 issues in this one today. We hope this becomes another helpful reference for our Android community.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 edge stuck in loading screen after an update

I have a Galaxy S7 edge and the Nougat update was pestering me for about 2 weeks to install and I couldn’t delete it from my task bar. So I finally started it and my phone has been stuck restarting since. It will restart until the battery runs out and then I can recharge it and it will freeze in the restart process again and I can do nothing till the battery is dead again. I’ve tried to start it in safe mode or even to do a hard rebooting but it won’t respond to the buttons. — Colin

Solution: Hi Colin. We don’t think you’ve provided us with enough relevant information to help us identify the cause why your device freezes and fails to boot normally so the only suggestion we have for you is to try restarting it to Odin or Download mode first. If you can do that, there’s a chance that you may be able to manually install (flash) the previous firmware version, or the most recent one, Android Nougat. If your device remains stuck and won’t respond to any hardware button combination at all, you have no other choice but to send it in.

For reference, here are the steps to get your phone going:

How to soft reset (simulated “battery pull”) a Galaxy S7

  1. Press and hold the Power and Volume Down buttons until the Maintenance Boot Mode screen appears (approx. 10 seconds).
  2. From the Maintenance Boot Mode screen, select Power down. You can use the Volume buttons to select items.

How to boot a Galaxy S7 to Download/Odin mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to flash a firmware to your device.

Problem 2: Galaxy S7 restarts by itself when wifi is used, won’t receive cellular signal until it restarts

Hi. I’m facing a problem. Whenever i connect to wifi in a public place like hotel or mall my phone would start to restart by itself and it won’t stop. I can’t use my keyboard and i can’t switch the wifi off. That’s even before i log in to connect to the internet.

Another problem is when I’m in no service area and i go to place where should be service my signal doesn’t work till i restart my phone or put it flight mode and back. Thanks. –Dom

Solution: Hi Dom. It looks like your phone can use a factory reset at this time. Both issues you mention appear to be caused by an operating system glitch. Overhauling the software environment with a factory reset may be the only effective solution. If you haven’t tried to do it before, here are the steps:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

It’s important that you check how your phone’s wireless capabilities work right after a factory reset. Be sure to let the phone run for an hour without any apps installed so you’ll see the difference. If wifi and cellular network function work fine when there are no apps installed, you can then proceed to re-install your apps. If the problem returns once apps are installed, there’s a chance that one of your apps is to blame instead of Android itself. Make sure to uninstall apps one by one until you’ve identified the problematic app.

Problem 3: Galaxy S7 won’t turn on, keeps showing moisture detected error

Got the moisture detected error even though it showed no signs of getting wet. There was no moisture or water detected anywhere in the lifeproof case–and there was nothing around wet. Phone worked fine, even charged on and off with error. Every so often screen would go black and switch to VR setup (which I have never opened before) or the camera. Phone completely died and then would not respond at all on regular charger. Put it on the wireless charger which indicates phone is charging but the phone is unresponsive (like no activity, no lights). Tried all reset and reboot options, phone is acting as if it is dead. I’ve also tried everything as if it was water damaged (rice, trip, etc). I have no idea what operating system I am on, whatever it comes with. — Jenniferpoolehinson

Solution: Hi Jenniferpoolehinson. If your phone won’t turn on at all, the only troubleshooting that you can try is to see if you can power it back on to other modes. If it stays dead, have it checked by a professional. There may be an issue with the battery or motherboard.

Below are the steps to boot a phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 4: Galaxy S7 edge bottom screen shows as white while upper half shows as black

I woke up today and when I tried to turn on my Samsung Galaxy S7 Edge, half of the screen was white and the other half was black. Every time I press the home or power buttons it displays the half white screen and immediately turns off. However, when I double press the home button it displays half of the camera and the other half remains white. I tried pressing the power and volume buttons but it didn’t change a thing. — Tony

Solution: Hi Tony. We think you have a damaged screen. This issue does not happen out of the blue so if there were no obvious reasons why it works erratically such as physical damage or water damage before noticing it, there may be an underlying motherboard failure.

To check if this is due to a software problem (we doubt it though), try to boot the phone to Recovery or Download mode (steps provided above) and see if the screen works normally. If it doesn’t, find a way to have it repaired or replaced.

Problem 5: Galaxy S7 edge SMS keeps getting delayed

Hello. I have been having text messaging issues with my Samsung S7 edge I just purchased. At times I can send and receive messages but most of the time I cannot or they are delayed for hours or days. I have tried everything from restarting, factory reset, changing SIM cards, clearing cache partition, factory reset and even exchanged the entire phone for a new boxed one from my carrier T-Mobile. What gives? I noticed that these messaging issues began with a recent Firmware update that for some reason I cannot avoid with each factory reset/new phone. What should I do a thing this point? Should I just get an entirely new model even though my carrier says that it’s not possible without paying a huge fine? This is so frustrating : /. — Ncduckie

Solution: Hi Ncduckie. If a factory reset did not fix the problem, it’s most likely caused by a network issue or inefficient coding in the firmware. You must work with your carrier to identify the cause. If you’ve done that (simply because the customer service guys on the other end don’t have any clue), you may have to just wait for a new update. Hopefully, a new update will fix the glitch.

In some rare cases, using a non-Samsung or non-carrier provided messaging app fixed a similar issue. Try using another app like Facebook’s Messenger or Google’s Hangouts and see if that will help.

Problem 6: Galaxy S7 camera and flashlight app won’t work

Camera says warning camera failed. And when I try to use the flashlight it says .. unable to turn on Camera is using the light. I have tried all the fixes…. restart, cleared caches, etc. to include a hard reset. Still nothing. When I go to my menu the flashlight icon is lit up … but it is not on on my phone. — Cgconstruction1994

Solution: Hi Cgconstruction1994. We are assuming that you’re having problems with pre-installed camera and flashlight app so your first move is to check if a third party app is causing this problem. Boot the phone to safe mode and see how the camera and flashlight apps work. If they work just fine when on safe mode, that’s a confirmation of our hunch. To boot to safe mode, follow these steps:

  1. Press and hold the Power button.
  2. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  3. Continue holding the button until the phone finishes rebooting.
  4. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If you happen to use third party camera app and flashlight app, do another round of factory reset and install them first. Make sure not to install anything else. Then, see how of them work.

Problem 7: Galaxy S7 active sound notifications not working

On my Samsung Galaxy S7 active, all of my notification sounds work except for text messages. I’ve made sure my notification sound is all the way up, notifications are allowed on my messages app (the default for the phone), the “show silently” option isn’t checked, and the messages aren’t muted for any of my contacts. I’ve restarted the phone a million times and I even tried switching notification tones. Is there anything left to try other than a factory reset? — Erynn

Solution: Hi Erynn. Try booting to safe mode to disable third party apps. Once that’s done, send an SMS to yourself and see if sound notification works. If that won’t change anything, do a factory reset.

Problem 8: Galaxy S7 email app disappeared after restart, can’t install update

Hi Guys. Galaxy S7 three months old. Had a few ‘shut-downs’ fixed with the soft reset but during latest “freeze” the unit became very hot to touch. Soft re-set after it cooled down, worked ok but then noticed it had completely removed all my emails and the email settings and program itself. Any way I can get my e-mail back?

Additional issue is repeated software update attempts which fail but I’m told by Samsung this is because I have a UK model being used in Australia. — James

Solution: Hi James. We don’t know what you mean exactly by “it had completely removed all my emails and the email settings and program itself” but if the app itself was uninstalled for some reason, simply re-install it and configure your email account to it again. If you happen to have an issue with a pre-installed email app, do a factory reset (steps provided above).

If your phone was built for a particular carrier in the UK and you’re now using it in an Australian network, you can’t expect to receive over-the-air update for it. If you badly wanted to update your phone, you can do it manually via flashing. You can use Google to find a good guide on how to flash the latest firmware.

Problem 9: Facebook and Snapchat apps don’t have sound notifications on Galaxy S7

I do not get notification SOUNDS from Facebook or Snapchat. I have checked all settings, uninstalled and reinstalled several times. I Googled this issue. A post said to try an older version of FB. I did that and sounds worked for a couple hours then stopped!! One thing I did notice I have to go to account settings and click on sync each time I reinstalled the older version app and it will not sync at all with the newest version of Facebook !! Thank you for any help !! — Tami

Solution: Hi Tami. Please check our suggestion for Erynn above. We assume of course that you know how to change the notification settings for an app under Settings>Notifications.

We don’t know where you get “older” Facebook app versions since you can’t do that in Google Play Store so you should also ensure that your apps are not compromised. Some official copies apps can be booby trapped by third party developers. If you’re fond of getting apps from third party sources outside of Google Play Store, you should be aware that some of those apps may not be safe or can present problems. You should work with the developer of those unofficial apps for solutions.

Problem 10: Galaxy S7 sends duplicate or delayed messages at random

It appears that in using the Message+ app, my phone is sending duplicate texts and the recipient is receiving messages already received hours or even days apart. They are not sending two messages at the same time and it isn’t that the recipient never received the message. They will receive the message when I send it and then will randomly receive the same message days later in a completely unrelated conversation. — Katestefan07

Solution: Hi Katestefan07. Message+ is not a Samsung app so if the usual troubleshooting of wiping its cache and data (steps provided below) and factory reset did not work, there may be an app or network issue behind it. You must do one or all of the following to fix the problem:

  1. switch to a different messaging app,
  2. contact the app developer and ask for assistance, or
  3. work with your carrier to fix a possible network issue.

To wipe an app’s cache and data, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Problem 11: Galaxy S7 keeps getting “Settings has stopped” error

Hi. I have done all the troubleshooting steps you mentioned to fix the “settings has stopped” issue and the lagging. The one fix that worked was to clear the settings data and cache, however, it will only works once and then give me the same error message. Then once i clear it again it works once etc etc etc. I have no idea what else to try and am hoping like hell you can help. I have a Galaxy S7 edge with android version 7.0. I just did the update 3 days ago. Thanks for any help you can provide and look forward to your reply. — Vito

Solution: Hi Vito. If wiping the app’s cache and data did not work, try wiping the cache partition next. If that won’t work either, factory reset the device.

Below are the steps on how to wipe the cache partition:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem 12: Can’t set up email accounts on Galaxy S7 after an update

I purchased a Galaxy S7 a couple of days ago. I set up 3 email accounts, one of which is a work specific one (NHS mail) the other a Gmail and btinternet account. all was straightforward and without problem and functioning correctly. There was a software upgrade to Nougat 7.0, and since this happened I can only access the NHS mail account as I get the message: Unable to set up account: Security policy restricts the use of POP/IMAP email when trying to use the others. I have removed both accounts and tried again to no avail. I have rebooted the phone and tried again, still no luck. Any ideas?? Kind regards. — Sally

Solution: Hi Sally. In Gmail, there’s an option for a user to enable or disable POP and IMAP under Settings. You can access it logging into your Gmail account in your computer and clicking on the gear icon. The POP and IMAP options should be under Forwarding and POP/IMAP section. Make sure that both POP and IMAP are enabled before setting up your Gmail account in your email app again.

We’re not familiar with btinternet email so you have to figure a similar option yourself. Better still, contact the email provider and ask for assistance.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Cable and wireless fast charging not working on Galaxy S8, not receiving incoming calls, other issues

Hello there! Here’s one of our #GalaxyS8 and #GalaxyS8+ posts for this week. We hope you’ll find this article useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S8+ camera app freezes when using panorama mode, camera app keeps crashing

Hello. I have a Samsung Galaxy S8+ and whenever I go into the camera app and click on panorama mode the phone always freezes then restarts. It even sometimes restarts when I’m in selfie mode or when I click on the shutter button quickly. Other than the camera app problem, the phone itself runs normally.

I’ve tried all the solutions mentioned in the article but don’t want to send it to a Samsung technician because I need the phone daily. Do you know if I create a ticket with a Samsung Rep online they will try to find a solution? Is this a software or hardware issue? Please let me know your thoughts. Thank you for your time and patience. — James

Solution: Hi James. This is most likely a software issue that can be fixed on your end. We don’t know what solutions you’ve tried exactly so let us give you again the things that you can do in this situation. If you’ve done them all already (as you’ve said), then simply ignore them and proceed to the next one.

The first thing that any user facing this problem is to address a possible camera app by deleting its cache and/or data. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Clearing an app’s data is the virtual equivalent of reinstalling an app without actually removing it from the phone.

Now, if clearing camera app’s data won’t help at all, the next troubleshooting step that you’ll want to do is try using another camera app. The aim is to check if the particular built-in camera app is problematic. If you’ll be able to access camera without problems in, say, Facebook Messenger app, Google Hangouts, or any other third party app, then that means the stock camera app may be buggy.

To try and fix that, you must try to bring everything back to their defaults with factory reset. Here’s how it’s done:

  1. Back up data on the internal memory using Smart Switch app. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

If all these solutions won’t work, then that’s the time that you want to consider having the phone replaced.

Creating a Samsung ticket won’t guarantee a fix. The most that you’ll get from Samsung reps would be the advice we mention here.

Problem 2: Galaxy S8 won’t stay connection with Clarion NX602 device

My new S8 won’t stay audio connected with my Clarion nx602. I have to unpair from my phone and the stereo then restart both devices. Then when I re-pair I can get the audio to connect along with calls and contacts. But as soon as I shut off the stereo and turn back on, I literally watch the audio icon from my phone magically disappear. Then I have to start the process all over again! WHY? — Tim

Solution: Hi Tim. You’re dealing with at least 2 systems here so the problem can lie on any one of them. To try to fix the issue on the Galaxy S8, the things that you can do should include wiping the cache partition, installing system updates, and factory reset. We can’t tell you how to troubleshoot your in-vehicle navigation device or speaker system so you want to talk to its manufacturer or your car maker.

Most of the time this type of problem is caused by incompatibility with the devices’ Bluetooth protocols. Smartphones usually sport the latest Bluetooth systems while in-vehicle gadgets with Bluetooth functionality seldom receive updates at all. Most drivers don’t even bother to install updates even if they’re reminded to (which should remind you as well)so incompatibility with different Bluetooth protocols often occur, especially after a phone update, or when using top-of-the-line smartphones like the Galaxy S8. The Galaxy S8 is the first in its class to offer Bluetooth 5.0 so older Bluetooth devices may encounter some incompatibility problems with it. Although Bluetooth 5.0 is backwards compatible, which means that it should work with older Bluetooth versions, there’s no guarantee that it’s true for all devices out there. Manufacturers use a lot of different Bluetooth profiles that it’s not possible for every device to support all of them.

If your Clarion NX602 is already running the latest software update, try to contact the manufacturer and ask for support.

For reference, here are, by the way, the steps on how to wipe the cache partition on your Galaxy S8:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Problem 3: Can’t see all Facebook albums in Galaxy S8

I just recently upgraded my phone from a Galaxy S4 to an S8. I belong to several VIP LulaRoe groups on Facebook and I can no longer see all the albums of clothes listed in their groups. I can see only 10 albums but I know there are several more that I cannot see. When I get on with my old phone I can see them all but not with the S8. Can you please help me? — Ruby

Solution: Hi Ruby. Being not able to see all albums is not a device problem but rather an app usage issue so we recommend that you visit Facebook’s Help Community page and see if you can find solutions from site moderators or other users.

Problem 4: Galaxy S8 not receiving incoming calls, not directing missed calls to voicemails

My incoming calls, which are not saved into my address book only rings twice and then it looks like a missed call to me. However, these calls also do not go to voicemail so not only do I never get enough time to answer them, they don’t get the opportunity to leave a voicemail. This seems to happen though, when the caller is known to my address book. — Leanne_thomson

Solution: Hi Leanne. Did you do something different like install an app or update before you noticed this problem? If yes and it’s an app, try to see if removing it from your phone will fix the issue. If it was an Android update, try to wipe the cache partition and/or do a factory reset. Any of these two should fix the problem.

If you suspect that another app is behind this trouble, you can see what happens if you restart the phone to safe mode and simulate the problem. Once the phone is in safe mode, ask one of your friends to try and call you. If the issue won’t occur, that’s a confirmation of your hunch.

To boot to safe mode, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

Finally, if all else fails, contact your carrier and let them know of the problem.

Problem 5: Galaxy S8 screen is black and won’t turn on

I have a gold Samsung Galaxy and the charge is taking but my screen has been blank black screen. Unsure what happened or what to do. I’ve restarted it and took the battery out. I’m wondering if you guys could fix it or repair it and send it back to me. Or what can you guys do for me? my name is Lexus. i would greatly appreciate a return email thanks .        — King.lexus30

Solution: Hi King.lexus30. If your phone appears to turn on because it still makes sound notifications, vibrates when you restart it, or shows LED light during charging, then the problem is most probably a broken screen. In that case, we want you to try checking what happens when you restart the phone to alternate modes (Recovery Mode, Download Mode, and Safe Mode). If the screen will come back up when phone is booted to any of the modes, there must be a software problem causing it to fail while in normal mode. Here are the steps on how to boot to 3 different modes and what you can do if the screen turns back on:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If the screen remains black and won’t come back on, that means you can skip any software troubleshooting and just proceed directly to repair. And no, we don’t repair phones and don’t provide hardware diagnostics and troubleshooting. We suggest that you let a professional check the phone, or better still, just have it replaced.

Problem 6: Galaxy S8 Calendar sync keeps stopping

Hi there. I have the new S8 Plus and for some reason, the standard calendar app keeps stopping syncing. Sometimes I’ll go in the calendar and all of my appointments are gone – I have to turn this sync from the app off then on again for the calendar times to load. Any thoughts on resolve? I’m using MSFT Exchange for connecting to my work calendar. My kernel version is 4.4.16. —        Shaunda.rivers

Solution: Hi Shaunda. Like in any other issue, your troubleshooting should start by asking yourself what you did differently before that might have caused this problem. Did the problem start after an update (for Android or for an app), after changing some settings, or after installing a new app? An issue like this is usually tricky to fix and there’s no easy way to get to the bottom of it. You should consider all relevant things that happened on the phone before doing some other things.

If you can’t remember anything, or if there’s nothing that was added or changed on the phone prior to noticing the issue, you must try all the basic software troubleshooting like:

  1. wiping the cache partition,
  2. wiping the cache and data of apps involved
  3. observing how calendar works when the phone is booted to safe mode
  4. and doing a factory reset.

Since you’re using a third party service, Microsoft Exchange, you might also want to talk to Microsoft support about it, or visit their community support page to see if other users are having the same problem.

Problem 7: Cable and wireless fast charging not working on Galaxy S8

Last week I noticed my phone was not fast charging. Not only that but the standard charging was 13 hours to charge. I hooked up my wireless charger and it worked great with fast wireless. I did all the troubleshooting: switch plugins, cables, outlets, ran on safe mode, cleared partiton. So I assumed it was my USB until yesterday my fast wireless charging stopped working. It still will wireless charge at a normal rate.

Another thing I noticed is when I plug into a PC it does not give me any of the USB options. Don’t know if this is related but I’ve been having this very fine pink line running vertically on the right side of screen. It comes and goes only reason I brought it up is the time frame of both seemed to be close. Thanks in advance any advice will help. — Brad

Solution: Hi Brad. Troubleshooting for this issue is simple, especially since you’ve already did most of them before contacting us. Do a quick factory reset so you can establish a baseline. Once that’s done, check how wired and wireless fast charging works. If the problem persists after a reset and with no apps installed, there must be a hardware problem causing it. In most cases, it’s a bad charging port but if both occurs while doing wired or wireless, then it may be a power IC issue. Contact Samsung and see if they can replace the phone.

Problem 8: Galaxy S8 mobile data stays on while wifi is enabled

Yesterday, I suddenly noticed my phone is using mobile data, while on wifi. So I did some Googling and turned off all background data and  Smart Switch was already disabled and so is Roaming. But it still goes on. Right now I’m keeping track of how much it is over 24 hours, so I’ll have to stay home…:sunglasses: I could put my phone on Airplane mode but then I would be unreachable. — Hildairene2

Solution: Hi Hildairene2. Try putting the phone to safe mode (steps provided above)and see how mobile data works. While in this mode, all third party apps and services will be disabled. If everything looks normal, then one of your apps must be to blame.

If nothing will change even when the phone is booted to safe mode, do a factory reset.

Problem 9: Galaxy S8 Download Manager keeps redownloading the same file

Hi there. I am having a weird problem with my S8. Ever since I downloaded an image file from my Google Drive, my S8 download manager wants to keep re-downloading it. Random times during the day it will re-download this image and I will have multiple copies after a few days. I can go and disable the download manager but will this disable all downloads? Have you heard of this before? –Ih8country

Solution: Hi Ih8country. If you’re referring to the stock Download Manager app, then disabling it will only affect the items that app is downloading. Other apps that download other things will work as normal.

If you’re having a problem with Download Manager app or with Google Drive, make sure that you wipe each of their data (steps provided above). That should take care of the bug you’re experiencing.

 


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