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Galaxy S8+keeps shutting down on its own, screen remains black and won’t turn on, other issues

Welcome to our most recent #GalaxyS8 and #GalaxyS8+ article. This post addresses 8 more issues submitted by some members of our community. We just recently created an S8 troubleshooting page so make sure to visit it if you can’t find a solution to your own issue here.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S8+ keeps shutting down on its own

My Galaxy S8+ will reboot randomly and I would have to do a simulated battery pull. First time it took about 7x reset try. The next took 35 or so. My Galaxy S8+ is now locked into the logo screen when first boots. It will not power off. It happened around 450pm pst and it is now 158am. Can’t power down, it loaded 2x today for about 5 seconds then went to reboot and got stuck. I do not know the os system. — Bubblez_760

Solution: Hi Bubblez_760. This kind of problem does not happen in a normally working system out of the blue. Something must have happened to it causing the phone to shut off on its own. In some cases, a failed flashing or installation of custom software is the cause, while others may be due to physical damage. You haven’t given us enough information to help us identify the cause of the problem so there’s nothing much that we can tell you.

To try and fix the problem, consider doing a factory reset and see what happens from there.  Factory reset will return all software settings to their known, working state. If the cause of the problem is software-related, factory reset should help. Here’s how it’s done:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

If your phone continues to restart randomly, have it repaired or replaced.

Problem 2: Galaxy S8 black screen issue, won’t power back on

I was using my phone, and the screen went black. The phone is still responsive as sounds work when i press the volume up and down keys, but the display remains black. I tried the rest by pressing the power and volume down button, but the screen still remains black. The Samsung logo never shows up. — Eng51375

Solution: Hi Eng51375. Try booting the phone to alternate modes — recovery mode, safe mode, and download mode. If your phone stays unresponsive, or the screen remains black, bad hardware must be to blame. In this case, you should have the phone repaired or replaced.

Below are the steps on how boot your S8 to different modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 3: Galaxy S8 camera app only shows button to take pictures

When opening the camera app, I get nothing just the buttons to take a picture. But no feedback or if I have taken pictures before. Screenshot included. I tried clearing the cache, uninstalled the update to Bixby vision (about an hour before this happened I had updated). And rebooted. Besides hard reset I am not sure what to do before that. —         Elizabeth

Solution: Hi Elizabeth. Are you using the stock or built-in camera app or not? If not, try using the stock camera app to fix the problem.

If you are having a problem with the stock camera app itself, try to wipe its cache and data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the camera app in question and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If this won’t fix the issue, do a factory reset.

Problem 4: Voice call cuts in and out on Galaxy S8+

I recently purchased a Samsung S8+ and I’m experiencing a call quality issue. Last night, while in my car, i called my dad who had a horrible time hearing me so i disconnected the call. Then today when speaking to a friend, she stated my voice would cut in and out. I could hear her clearly. I’ve never had this issue and I’ve lived in the same location for over 13 years so I’ve never had a dead area in my house. I disconnected the line several times and even disabled my wifi on my phone and she still either couldn’t hear me or the connection was so bad she couldn’t understand what I was saying. Any ideas or suggestions to fix the problem or did i get a bad phone and do I need to return the phone? — Kathleen

Solution: Hi Kathleen. Try to record your voice using the phone’s recorder app or any app to see if the microphone is defective. After recording, listen to it and see if the audio sounds distorted. If it is, have the phone replaced.

If voice recording shows that the microphone is okay, the problem must be network-related. Contact your carrier and let them handle the situation for you.

Problem 5: Galaxy S8 won’t turn on

I’ve had my S8 plus for a month now and one morning it just didn’t turn on and just had black screen. I tried rebooting it and it only flashes some lines of light but it won’t respond, not even to the Home button. — Alan

Solution: Hi Alan. Please refer to our suggestion for Eng51375 above. Remember to seek for a phone replacement if your phone stays dead.

Problem 6: Missing icon for Hancom Office Mobile app in Galaxy S8

MY S8 COMES PRELOADED WITH HANCOM OFFICE EDITOR. HOWEVER THERE IS NO SHORTCUT FOR IT. IF YOU OPEN A SPREAD SHEET IT WILL GIVE YOU AN OPTION TO USE HANCOM OFFICE AS WELL AS ANY OTHER PROGRAM INSTALLED. CLICKING ON HANCOM WILL OPEN THE PROGRAM. FROM THERE YOU CAN CREATE A NEW DOCUMENT IF DESIRED. — Jsparky1

Solution: Hi Jsparky1. If you can’t find its icon anywhere, it may be categorized as a system app and thus, doesn’t need to have an icon displayed in the Home screen or in the Apps tray. To check if this is the case, go to Settings>Apps, tap More options icon (the three-dot icon) on the upper right hand side, and select Show system apps.

If it’s under system apps, you can’t create an icon for it in the Home screen or Apps tray. The app will only work if you try to open a certain file that can be opened by Hancom.

Problem 6: Galaxy S8 can’t send response to SMS Short Codes or Premium Numbers

S8 unblock sending messaged To Premium Numbers Problem: Silly question when ever, an example, Capital One or Verizon or any thing that is not necessarily a number, texts me a message about a charge, I have to respond with a confirm etc. I type the response, and then hit enter and this message comes up (to confirm that I want to send it.. not send it etc.. something about data etc). it does this to only those types of texts, I always hit ok. Well accidently today i hit no.. and i think I saw save and now when I go to respond to those type of texts i get messaged failed, I cannot respond. I do not know what I did or how to fix it. Can you help me? — Amberenglishudy

Solution: Hi Amberenglishudy. We don’t know what happened exactly so the best option for you right now is return the settings of both your messaging app and Contacts app to their defaults by clearing their data. Before doing so, make sure to back your messages and contacts up to avoid losing your contacts and precious messages (if any).

Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the camera app in question and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem 7: Galaxy S8 screen is damaged, not working

Samsung Galaxy S8 touchscreen response but display screen super low contrast brightness almost not visible at all, flickering white rectangle that covers bottom 20% of phone at all times regardless if phone display is on or off, what do i need to replace? — Nhutnam.nguyen93

Solution: Hi Nhutnam.nguyen93. We suggest that you replace the entire screen assembly. It’s possible that the digitizer is okay while the LCD is not, but we understand how tricky it can be to separate the digitizer and LCD at times. To prevent damaging the digitizer during repair, simply replace the entire screen assembly.

Problem 8: Galaxy S8 screen remains black and won’t turn on

My S8 plus just cut off and the screen went black while I was trying to make a call. It had 65% charge. Have tried the resets in step one, nothing happens. Guess I will just have to take it back to the store, which is disappointing because I just activated it on April 22nd. — Stephanie

Solution: Hi Stephanie. This is definitely frustrating but if you can’t turn your phone back on for some reason, the best option for you right now is replacement.

If you haven’t tried it though, consider booting the phone to alternate modes first. See our suggestion for Eng51375 above.

Also, make sure that you try another USB cable and charger to see if it’s a charger issue.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 can’t use LTE in Sprint network, other issues

Two years after it was first released, the #GalaxyNote4 remains one of the popular phones in the wild. With millions of fans still actively using this once top-of-the-art device, we can’t the end yet to begin slowing down our support for this phone. That said, here are another list of Note 4 issues submitted to us since last week. We will be publishing more of the same articles in the near future so if you don’t find a solution for your own issue here, please continue to watch for upcoming articles. You can also visit previously posted articles from our main Note 4 troubleshooting page here.

note-4

In the meantime, these are the topics that we bring to you today:

  1. Galaxy Note 4 can’t use LTE in Sprint network
  2. Galaxy Note 4 screen turns blue | Opening camera app turns Galaxy Note 4 screen black
  3. Galaxy Note 4 turns off is battery level reaches 70%
  4. when using Google Search app on Galaxy Note 4
  5. Verizon Galaxy Note 4 not working with Bharti Airtel in India
  6. Power adapter to use for Galaxy Note 4 in Czech Republic

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 can’t use LTE in Sprint network

Hi. I came to ask for help for my mom’s phone. She has a Samsung Note 4 and it works perfectly fine but there is no LTE or cellular data. You can call/text, perfectly fine. However the internet only works when the device is connected to wi-fi.

I have contacted Sprint, which is our carrier, after their attempt to resolve it still doesn’t work. I have tried to update it and reset all setting… the LTE data still does not work. Also, it shows ‘NO SIM’ on the top of the screen but there is a SIM card placed in the back. The phone shows the ‘3G’ sign loading all the time. Please try to help. My mom bought this phone in December of 2014, so I know that means it’s past its 1-year warranty.

Thank you. — Iluminada

Solution: Hi Iluminada. There are a number of things to consider to try to fix your issue. Below are factors that you should work on:

Check if LTE is working in your area

The first thing that you need to check here is to find out if there’s LTE coverage in your area. This can be done by calling your carrier to get a confirmation from them. Perhaps the main reason is that there’s only a 3G coverage where you live. You did not indicate in your problem description whether or not this device was able to use LTE in this same area before so you must check it first. Not all areas in the United States are LTE covered so it’s worth checking. It’s also possible that there may be some issues with the existing LTE service from Sprint in your area so you must really talk to Sprint again.

Ensure that the SIM card is activated and working

CDMA phones, like the ones from Sprint (which uses CDMA technology), don’t generally need SIM cards to work. That changed with the arrival of LTE technology, which is basically an enhanced GSM technology. LTE standard needs a SIM card to work so CDMA networks such as Verizon and Sprint equip their phones with SIM card slots so they can use LTE. Unlike GSM phones though, Sprint and Verizon still authenticate subscriber information on their networks via CDMA, meaning via a special program code in the phone itself. That said, you must ensure that the SIM card for LTE is working first. That the phone is showing “No SIM” error on the status bar may be a sign that the SIM card may not be activated, or defective.

Have the hardware checked

If LTE service in your area is working and the SIM card is registered to Sprint network, then the reason for the “No SIM” error may be due to a bad SIM card slot. This means that you want to have the phone checked. If it’s no longer under a replacement warranty, we still recommend that you let Sprint do the repair to avoid complicating things.

Problem #2: Galaxy Note 4 screen turns blue | Opening camera app turns Galaxy Note 4 screen black

Good day sir. I have a problem with my Samsung Galaxy N4. first the phone started losing sound. the sound was working on and off then finally it stops working totally. After the sound problem, i started experiencing blue screen. Suddenly, my phone will freeze and screen becomes blue. Than i started to notice that the camera failed. if i open the camera the screen turn black. The phone will also reboot several times.

I have done factory reset and hard reset to no avail. Each time i do factory reset or hard reset, the phone will work normally for about 30 minutes then crashes again. I took this phone to the dealer and he change the microphone and speaker but no solution. He said the motherboard is dead but i believe he could not fix it so he concluded that way. I still want to keep this phone. How can i rescue this phone? Any soft or hardware tips? — Uncle_vick

Solution: Hi Uncle_vick. If you want to extend the life of your phone, we say you start by trusting technicians who check the condition of the hardware. Based on your problem description, the multiple failures of different functions suggest a failing motherboard. This the reason why even a factory reset did not improve the situation. Software solutions can’t obviously fix hardware problems so we say you bring the phone back to the repair shop so a technician can check if something can be done to make this phone stable again.

Our blog does not provide hardware troubleshooting and solutions so if you are intent on fixing the issue yourself, find other websites that can provide you with do-it-yourself guides.

Problem #3: Galaxy Note 4 turns off is battery level reaches 70%

Whenever my battery is below or around 70% and I use the camera, it immediately shuts down the phone. I can power back up if attached to a charger or remove the battery. It will also immediately shut down whenever it gets to around the 40-50% battery range without using any apps. I recently got it back from Samsung repair because it wouldn’t fully reboot, it just kept in a cycle of trying to start up. They replaced pretty close to everything in the phone according to the repair ticket. — Marci

Solution: Hi Marci. If this phone just came from a Samsung service center, you might as well return it back to them so they can check it again. We know that’s a lot of hassle but it’s the most effective way towards resolution. For all we know, there may be a hardware issue that remains unaddressed at this time.

If you want to see if you can do something on your end before sending it back, try calibrating the battery first. Doing so will help train the operating system to read battery levels correctly. Here’s how it’s done:

  • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  • Turn the phone on again and let it turn itself off.
  • Charge the phone without turning it back on.
  • Wait until the battery says it fully charged to 100%
  • Unplug the charger and turn the phone on.
  • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  • Unplug the charger the turn the phone on again.
  • Use the phone until you drain the battery down to 0.
  • Repeat the cycle once.

The other thing that you can do is to restore all software settings back to default. This will force the phone to revert all software settings to its known, working state. If an operating system glitch or an unknown bug is to blame, factory reset should eliminate them. Make sure that you observe how the phone works without installing any app to see any difference. Below are the steps on how to do a master reset:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

If these two procedures won’t make any difference, you can try to see if using a new battery will help. If another battery won’t improve the situation either, send the phone back to Samsung.

Problem #4: Cannot save photos when using Google Search app on Galaxy Note 4

Hi! I came across your gadget help pages online and your email address hoping you can assist. I have an AT&T Samsung Note 4, just got it in May of this year. Everything has been working great until a few months ago. On both my Google app and Internet Browser, I have NOT been able to touch, hold and save any images. I consider myself to be pretty tech-savvy, went through all my settings (maybe my fingers slid something on/off?) -and I cannot find anything in settings that would ultimately affect the phone’s ability to touch and save an image.

I’ve searched online for troubleshooting help, and the only help offered for saving an image is the general instructions “touch, hold, save” – right.

My phone’s issues are deeper than just not knowing how to hold and press your finger on an image, and wait for the options to appear.

Please help! I really don’t want to go into my AT&T store. I think they’re all I-phone trotting morons and know nothing of the android world of wonders! hahah

Phone Info:

SAMSUNG NOTE 4

Model number: SAMSUNG-SM-N910A

Android Version: 5.0.1

I don’t know what other information you need. Please help!! — Sarah

Solution: Hi Sarah. Not all apps have the same functionalities so if you can’t do a certain thing from one, try another similar app to do the same job. In other words, if you can’t save a photo from, say a Google Search app, you can try using a Google Chrome browser instead. In Google Search app, which is different from Google Chrome, for instance you will not get any options when you “touch and hold” a certain photo you just searched. On the contrary, doing a “touch and hold” on a searched photo in Google Chrome app will give you multiple options including one to let you save it.

Problem #5: Verizon Galaxy Note 4 not working with Bharti Airtel in India

Hi Team. I got to know this mail ID through online portal and please help me out with the issue. I have with my Verizon Note 4 device which I bought from USA. I have bought this mobile phone on device-now online portal and they have claimed that this phone is completely unlocked.

Based on their confirmation I have bought Samsung Galaxy Note 4 from Verizon network to use the same in India with Bharti Airtel network in Chennai, India.

It’s been long time and I have tried all the normal settings to GSM or GLOBAL and APN and other few well know troubleshooting steps but till now I do not see any signal in my mobile and I could not use it till date.

I kindly request you to give me any positive solution to fix this issue and to use my phone please…Thank You!

Eagerly awaiting for your reply. Regards. — Dhinesh

Solution: Hi Dhinesh. First we want to emphasize the importance of knowing the differences of the commonly used mobile technology in the world — CDMA and GSM. These two technologies are incompatible with each other. GSM networks use a SIM card to store subscriber information, while CDMA phones keep these same information in the device itself. CDMA devices need to be reprogrammed if subscriber-related changes are to be made, or if a user decides to use it to another network. GSM devices, on the other hand, only need a simpler network unlock procedure and a new SIM in order to run to another GSM network. For example, in the United States, T-Mobile users can easily connect to AT&T network or vice versa as long as their phones have been network unlocked and they have a activated SIM card. This is not true for Sprint or Verizon users though as a user must call their network first in order to reprogram their device if they wish to cross to another CDMA network.

If you think it’s such a hassle to use a CDMA device to another CDMA network, the same can be said when using a CDMA phone to a GSM network. It’s also possible that a CDMA phone like a Verizon Note 4 won’t be able to use 2G and 3G in a GSM network. Voice and text messaging works only works on 2G and 3G so if your phone don’t pick these networks up, that means that that device won’t be of much use.

CDMA phones have available an SIM card slot but that does not mean that they can use a SIM card like what a regular GSM phone does. The SIM card slot is there in order to allow the phone to use LTE technology only. As LTE does not allow voice calls and SMS, there’s literally nothing that you can do about it.

A quick Google search says that Bharti Airtel network uses GSM mobile technology. This means that even if your Verizon Note 4 has been network unlocked (generally, Verizon phones are now network unlocked as soon as you buy them), you will be unable to use the phone for voice calls and text messaging. You either have to request a phone replacement that can work with a GSM network, or simply accept the fact that the Note 4 is basically useless in your location. If you have a CDMA network in your area, try to contact them to see if they can accept your Note 4 in their network.

Problem #6: Power adapter to use for Galaxy Note 4 in Czech Republic

Hello. I was reading your website and want to take you up on your offer of asking for help. Thank You!

I have a Samsung Note 4 and when I bought it, here in the Cayman Islands, the adapter that came with what looks like an European plug. Then the clerk sold me an adapter so that I can plug it in. (In the Cayman Islands, we have the same plugs as in the US and Canada).

I had a Samsung Note 4 in Canada and this plug is totally different.

My issue is, I am travelling to the Czech Republic soon and their electricity is 240. Excuse me but I’m not totally sure what I am talking about! (smile)

I was wondering, if I can just buy a “North American style” plug for this phone and then – buy an adapter for the Czech Republic?

Or, if you can tell by the photos I have attached, what type of adapter should I try and find?

Thank You for any help you can offer me! Sincerely. — Bronwen

Solution: HI Bronwen. Generally, the residential voltage in European countries ranges from 220-240 V so if you’re still using the original Samsung charger, you should be okay. That charger can operate between 110 – 240 V so all you need is just the right adopter, which you may want to get when you arrive in Czech Republic. As there are many different types of power outlets around the world (and we don’t know which one is applicable in the Czech Republic), we recommend that you buy the applicable adapter once you’re there. Checking on the photos of adapters you currently have, we think everything’s covered when you’re in Czech Republic.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Samsung Galaxy S6 closes Pandora while taking pictures, Camera takes too long to focus, plus other camera issues

While the Samsung Galaxy S6 (#Samsung #GalaxyS6) is packed with a powerful camera, it’s not free of problems. In fact, we already received hundreds of complaints from our readers since the release of the device relating to some issues with camera of the phone especially the primary one. There’s, however, on issue that seems to be so complicated to crack and that’s the first problem I tackled in this post.

Samsung-Galaxy-S6-Camera-Problems

According to our reader, the Pandora app closes whenever he takes pictures. It may not be a real issue with the camera but the app triggers it, that’s why it’s included here. Read on to know more about the problem and how to tackle it.

There are, of course, other camera issues I included so continue reading to know if your problem is related to one of them. If you are looking for a solution to a different problem, visit the troubleshooting page we setup for the Galaxy S6. Try finding issues related to yours and use the solutions we provided. If they won’t work, then you may contact us but please be thorough in describing your problem so we can help you better.


 

Pandora closes on Galaxy S6 when taking pictures using stock camera

Problem: With my S5 and at the beginning of having my S6, whenever I would take a picture while playing Pandora, the music would pause momentarily then resume playing after the picture was taken (which I think is dumb since I have all my shutter sounds off and such, so I really don’t see the point). But since the new system update to 5.1.1, Pandora now completely closes itself down when I take a picture and I have to go restart Pandora afterwards, which obviously doesn’t save what song I was on and such. Getting really annoying, would love to know if there’s a fix out there! Thanks in advance!

Suggestion: Although it’s not a common problem, many S6 (and Edge) owners reported to have experienced it. Some said the problem happens to them sporadically which others said it happens every time. I think you belong in the latter group. But the thing is, it doesn’t happen to everyone as majority aren’t experiencing this problem. There isn’t a solution for this yet especially that neither Samsung nor Pandora acknowledged this issue but since the S6 always has RAM management issues out of the box, it could be that the reason why Pandora closes when you take pictures is because there isn’t enough RAM left for other services to use; services that are actively used by the owner are given priority by the system. Needless to say, some services need to give in to run the Camera, which by the way, call upon other apps and services when snapping pictures (i.e. Gallery, media server, photo editor, filters, graphics accelerator, etc.).

If you are willing to experiment on this (don’t worry, it’s safe), try closing other recently used applications, run Pandora and then try to take pictures to see if the former still closes automatically. If the problem continues, try booting your phone in safe mode just to make sure no other third-party apps are running.

  1. Turn off your Galaxy S6 Edge.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S6 Edge’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

Once you’re in safe mode, open Pandora and try taking pictures. If the problem still exists, then it’s time to call Samsung and Pandora and report this problem. Or, you can go ahead uninstall Pandora and re-install it to see if that makes a difference. Otherwise, the problem may fall into the existing RAM management issue with the S6. I believe Samsung already addressed it by rolling out an update so try to find out if there’s an update available for your phone.

Galaxy S6 shows “Unable to connect, device parameter is incorrect” error

Problem: “Unable to connect, device parameter is incorrect.” Why did I ever upgrade my laptop to windows 10?! Can no longer download photos to HP Pavilion G6 laptop after upgrade to 10. Please help!

Troubleshooting: First of all, make sure you are using the original USB cable that came with the phone and then try to download USB drivers for your phone [link]. Or, you can just download Samsung Kies and install it on your laptop, it comes packed with all necessary drivers for any Galaxy device.

However, after installing all necessary drivers and the problem still persists, it’s time you used a different data cable.

Galaxy S6 takes so long to focus on subject

Problem: My camera is blurry and not focusing for a long time but when I shake the phone it will be ok. But when I shake it some sound is coming from the camera like some thing detaches from camera. Another sound will come when the camera start to focus. What can I do to solve this problem.

Answer: The noise that you can hear when you shake your phone is from the Camera Lens Barrel that is required so the camera can auto focus. Since your phone is having a hard time focusing, it might be a hardware issue; the camera should be able to automatically focus on the subject in less than 2 seconds. The other noise you can hear when the camera finally set its focus on the subject is due to the meeting of the lens and the “stopper,” which still considered normal. It’s best if you have the phone checked by a technician since it’s a hardware issue.

Related Problem: First, I’m unable to sign-up for your newsletter because I never received the confirmation email.  You do not have a method to resend email.  Please resend.

Second, I have a problem with my camera.  Whenever, I turn on the camera, it is NOT in focus.  I either have to move it around to focus on a faraway object or shake the phone.  Shaking works the best.  I have tried hard reboots, factory resets.  My friends phone does not have this problem.  Is there a solution?  Thanks.

Workaround from our reader: The camera occasionally shakes, blurring the picture. The only way to get it to stop that I have found is to push the turn-around icon. Then push it again so I can take the picture.

Camera options missing on Galaxy S6

Problem: If I push mode when using the camera it only shows  AUTO and PANORAMIC. No DOWNLOAD  icon or anything else.

Troubleshooting: This problem is entirely firmware-related and you need Samsung’s help. However, there were reports from other owners who already reported similar issues as yours indicating that a master reset might just bring those options back. So, try that one first to see if it makes a difference.

  1. Turn off your Samsung Galaxy S6.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If the reset didn’t fix the problem, then you really need to call Samsung hotline for this. Some Samsung techs might immediately know what the problem is while others just want to get rid of the call immediately, so you have to deal with that.

One of our readers reported back to us saying that a Samsung tech made her download an app from the Play Store called Smart Tutor and the tech took over the phone remotely. After a few minutes, the problem was fixed. So, apparently, these guys can help you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy Note 5 takes too long to capture pictures, Camera settings gone, more Camera issues

The new Samsung Galaxy Note 5 (#Samsung #GalaxyNote5) has an amazing camera and it’s one of things the company always gives emphasis on its ads that’s why we understand why some users get extremely disappointed if it doesn’t work the way it should.

Samsung-Galaxy-Note-5-Camera

In this post, I tackled a few camera related problems with the Note 5 including the lagging issue wherein the camera takes so long to snap a picture. Cameras are supposed to be quick to be able to capture important events but how would you feel if opening the app take forever to accomplish?

Read on to know more about the issues I addressed in this post. If, however, you were looking for a solution to a different problem, then visit our troubleshooting page for the Note 5. It’s there that you can find hundreds of issues we already addressed in the past. Find issues related to yours and try the existing solutions. If they don’t work, then feel free to contact us.

Note 5 taking so long to snap pictures

Problem: Trying to take a picture and it wants to wait and circle and by the time it take the picture it over and people or things have moved. Very frustrating. Just want to click and get picture.

Troubleshooting: If this problem existed since day 1, then I suggest as early as now that you get it replaced or talk with your service provider to come up with a remedy as it is a hardware issue.

However, if the problem started out of the blue without apparent reason, then try to isolate the problem by booting the phone in safe mode. Please note that booting in safe mode doesn’t solve anything but gives us an insight as to what causes the problem:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

In safe mode, try to take pictures to see if the camera still does what you described. If so, then it’s probably a problem with the camera app itself or the firmware but we don’t know for sure. So, the next thing you need to do is clear the cache and data of the Camera app:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the Camera app.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded data, login information, settings, etc.

After the camera app has been reset, try again and if the problem remains, then you really don’t have much of a choice but to perform a master reset.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

On the other hand, if the problem was solved in safe mode, it means one or some of the third-party apps is getting in the way, in this case, you need to find the app and uninstall it. You may start with apps that is somehow connected with the camera app and if you have a lot of pictures saved in your phone already, the problem might have something to do with the Gallery app. Try to move some of your pictures to a computer or any backup device you have.

Also, if the Camera app was set to save pictures to the microSD card, try changing it back to the internal storage and if the issue was fixed that way, then it’s the microSD card that has issues. The key to the resolution of this problem is keen observation.

Note 5 Camera settings are gone

Problem: I have lost almost all of my settings on my camera. in mode I have only auto and panorama and there are no setting at the top of the screen?? all that’s at the top are two icons the flash and HDE on of. Not sure if there just hiding or if there gone altogether. I’ve only had the phone for a few weeks and everything was there last week now almost all settings are gone and I cant find any where to get in.

Troubleshooting: Has there been any sort of firmware update recently? If yes, then it’s probably a firmware issue and we can never be sure if it’s a bug in the firmware or caused by corrupt data and caches. Try to reset the phone to give it a fresh start and if the problem exists after doing that, then report it to your service provider or Samsung so their technicians will do something for it. More often, re-flashing the firmware will fix it.

On the other hand, if the problem started without apparent reason and if there was no update, then clearing the cache and data of the camera app often takes care of this kind of problem.

Does the Note 5 camera have an option for facetags?

Question: Does the camera have an option for facetags? I can’t seem to find it in either the camera or in the gallery.

Answer: No, there’s no option for facetags in the camera setting; Samsung removed and for what reason, well, we honestly don’t know.

Note 5 Camera starts to become blurry

Problem: My rear camera now starts up blurry and I have to lightly tap the top corner to initiate focus.  The issue also happens in Safe Mode and after wiping cache/data and resetting the phone.  I suspect this is a hardware issue but I notice a lot of people have reported this with past Samsung devices so I’m not sure what to do next, any help would be great, thanks!

Troubleshooting: One way to rule out the possibility that it’s a firmware issue for good is to perform a master reset. After that, don’t install any app just yet but try the camera out to see if the problem remained and if so, then it’s probably a hardware issue. The camera or may be just the lens or the sensor may need to be repaired or replaced. Call Samsung about it to get instructions how to get it fixed.

“Warning Camera Failed” error

Problem: When I click the camera icon I get a warning camera failure message and have to reboot my phone for my camera to work.

Troubleshooting: If the problem gets temporarily fixed by a simple reboot, then there’s a chance it’s just a firmware problem. A master reset may be necessary to fix it permanently, or at least, it will rule out that possibility. If the issue continues after that, then you need a technician to take a look at it.

Engage with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S5 Problems, Glitches, Questions, Errors and Solutions [Part 7]

We continue to bring you the answers to your questions, dear readers. Welcome to the seventh part of our Samsung Galaxy S5 troubleshooting guide.10325661_1499073083640319_4420384059669552686_n

If you have concerns regarding your S5, don’t hesitate to shoot us an email at [email protected] and we will do our best to get back to you as soon as we can.

You can also engage us at our social networking sites by visiting our Facebook and Google+ pages.

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S5 screen goes all black

Problem: Hello. So I have an international version of the new Samsung Galaxy S5. I plugged it in to charge, mix way through charging, I unplugged it and stayed playing a game. A few minutes later, the screen went black. I tried a variety of things to remedy this, but no luck. I removed the battery, tried going into reset mode with volume up, home button, and power, removed SIM and SD, then I followed a video on you tube that had me remove the battery, hold the power button for one minute, and then leave the battery out for 5 minutes. The phone vibrates, the blue led turns on, the two lights on the bottom flash, and then all is dark. But I am able to raise and lower the volume with the buttons. Please help. Thank you for your time and help. — Richard Schrieder

Troubleshooting: Hi Richard. A powerful device like Samsung Galaxy S5 is not supposed to encounter this problem but apparently, there are some users out there with the same symptoms. We did some research on our own because we have not catalogued this issue yet under our S5 troubleshooting guide. A black screen on an S5 can be caused by a few things including a faulty battery. Have you tried using another battery? There’s no telling when a smartphone battery can go bad so it’s best if we can try to use another one as this step can effectively help us isolate the root cause.

If the battery is okay though, we may be looking at a defective phone in the least. While we’ve heard of some rogue apps that cause black screen on a smartphone, it looks like that’s not the case here. The thing is, you will also be unable to determine if an app is the culprit as you cannot perform a Safe mode on your phone.

Our preferred solution should be to get this phone checked by a Samsung-certified technician so the screen assembly can be checked for damage or loose circuits.

Have you considered getting a replacement phone instead? While not convenient, a new phone can obviously give you the desired phone condition you so deserve. Try calling your provider or Samsung to demand for a new unit.

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S5 cannot install game to an SD card

Problem: Hi. I have a Samsung S5. The problem : every time I try to download a game I get this message: couldn’t install on USB or SD card. Please can you help? Kind regards. — Esther

Troubleshooting: Hi Esther. Are you trying to download a game from Google Play Store? Assuming that you are logged in to your Google account and the game is compatible with your phone, we cannot see any logic why you are receiving this error message. As far as we know, Samsung no longer allows games to be installed in a microSD card so there is no logical connection why your phone is receiving this message. If users want to move their game files to an SD card, they must root their S5 first and install Xposed Framework. We have a tutorial page on how to move large game files to an SD card but I don’t think this can help you at this point.

Can you give us more details on what game you are trying to download in a separate email? We will update this post once we receive your response or even create a new post so other readers will be enlightened as well.

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Photos becoming “unsupported files” when using Camera and Gallery apps

Problem: Hi. I have a problem. Every time I use the “Camera” and “Gallery” apps,  the photos and videos become “unsupported files” and the thumbnails turn into an unsupported image/graphic. I lost a bunch of images I took already due to this problem. However, downloaded images/videos are fine, just the ones I take using the “Camera” app. Is there any way you can help me resolve this problem? Currently using: a no-name 64Gb micro SD. Thanks. — Mark

Troubleshooting: Hi Mark. When you say “Camera”, are you referring to the built-in camera app from Samsung and not any third party camera apps? If you are, then there’s no reason why the photos get corrupted unless there’s an issue with the storage device you are using. Since you seem to be using a 64GB SD card as the default storage every time you take a picture, can you try to isolate the issue by switching to the internal memory? Doing so help us determine if you have a bad SD card.

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Questions regarding S5’s fingerprint scanner, camera app, and Bluetooth

ProblemHi. I find the S5 has a few shortcomings with regards to standard items.

The camera ends up with many blurred pictures compared with the 3Gs I had for years.  Would have thought it would be much more advanced than the original iPhone.

The fingerprint reader I already know is crap but where does it read the print from? The button or the screen?

Also how come I can’t have the camera available on the unlock screen like in my 3Gs. It says it can do it but there is no menu choice to turn it on.

I have a Bluetooth speaker/microphone which uses some app to do handsfree calling. It is crap at understanding what I say.  Yet the Google Voice understands any voice I use. How can I get Bluetooth device to use Google Voice instead of its own default? — John

Troubleshooting: Hi John. We’re glad to know that you had a wonderful time using your older iPhones before but to compare them to the capabilities of a Samsung S5 is like comparing a propeller-driven plane to a more advanced jet fighters of the day. Don’t get us wrong. We definitely agree that older iPhones were the best a few years back but to compare them to a Samsung Galaxy S5 now is unfair.

The S5 packs one of the best camera technology for a smartphone today. The reason why you may be getting blurred pictures when using the camera app may be due to the settings of the app itself. We admit that some of the settings may not be that intuitive and requires more advanced understanding and lingo of photography world, but in general, the camera default settings should already be a good starting point. We suggest that you check out our tutorial page on how to tweak your S5 camera settings for a more enjoyable experience.

As regards your question on how the S5’s fingerprint scanner work, it is best to start on what the scanner really does. Like Apple’s iPhone 5S which houses a fingerprint reader within the home button, Samsung’s S5 has the scanner located in the home button although it works differently. An S5 requires a user to swipe vertically across the home button while Apple’s iPhone unlocks the device by pressing and holding the home button.

Users can additionally use the fingerprint scanner to act as passwords to open apps like PayPal. Thus, it’s function is not just limited to unlocking the phone like what the iPhone’s scanner does.

Now, for your third point regarding a Bluetooth headset using Google Voice to detect what you’re saying, we’re not sure if that’s even possible. All we know is that after KitKat 4.4.2 was released, any Bluetooth headset will now use Google Voice Dialer to, say, dial a number.

One user from a forum we visited suggested to uninstall the update for Google Search under installed apps section of the application manager then disable the automatic update feature for it to prevent it from updating again in the future. This allows S-Voice to take the place of Google Voice Dialer however, so depending on your preference, you may want to do that.

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S5 text messages disappears after sending

Problem: Hi. I have a Samsung Galaxy S5 and recently I have been writing texts and pressing “send” to them but have them vanish into thin air as soon as I do. It’s only happening with a few numbers but I don’t know how to fix it. Please help. — Harrison

Troubleshooting: Hi Harrison. This is definitely an out-of-the-box issue as we can’t seem to find anything similar to it in the web. It also appears that you’re the only one, or may be the first, to report the trouble out of thousands of readers reaching out to us every week. The cause of the problem can range from a bug in your network to a messaging app you may be using, to a phone malfunction.

It would be very helpful for us if you can provide more information about the problem like the name of your provider and providers of the numbers you are sending texts to. Telling us what third party messaging app you may be using can be helpful to give us more leads to possible cause.

At this point, all you can do is to temporarily disable your messaging app (if it’s a third party app) and delete some old long threads to help ensure that your system has enough storage space for incoming and outgoing messages.

You can also perform a Safe mode test on your S5 so you can replicate the problem while the phone runs only the first party apps provided by Android and Samsung.

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S5 keeps forgetting Wi-Fi password

Problem: I am using Drippler and quite enjoying it. I have an issue i thought you might help me. My Samsung Galaxy S5 keeps on forgetting Wi-Fi password every time I turn it off. I have been through multiple thread and forums but in vain. Please help. Regards. — Aamir bashir khan

Troubleshooting: Hi Aamir. Are you using a third party Wi-Fi app or an app from your provider like the Sprint Connections Optimizer app or My Verizon app? If you are, then most probably the root cause is this type of app. To help you narrow down the cause, try connecting to your Wi-Fi using only the default Wi-Fi icon and observe how the phone behaves for a few hours. You may also want to perform a Safe Mode before yoiu connect to your Wi-Fi. Being in Safe Mode means the phone is only using the apps provided after it left the factory, which most of the time works fine because they have been quality checked properly.

If these steps won’t help, you can also force your phone to constantly connect to your Wi-Fi even when in sleep mode. Just follow the steps below:

  • Tap the Menu key on Home screen
  • On the pop up menu select Settings
  • Here make sure that the slider next to the Wi-Fi option shows ON
  • Tap Wi-Fi
  • Tap the Menu key then select Advanced
  • Tap Keep Wi-Fi on during sleep
  • On the pop up menu select Always. When the dot indicator shows green means this option is selected.
  • Now the phone’s Wi-Fi will remain connected to the Wi-Fi network even if your phone is asleep

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S5 showing “Check Battery Cover” error

Problem: I received this S5 as an advanced gift from husband who is working abroad last week. I love the phone as it has a bigger screen compared to my old iPhone4. However, I am getting this annoying error almost every time now. I think the problem started when I inserted my 32GB microSD card. The phone started to give me “Check Battery Cover” error. Thinking that the battery cover may not be positioned properly, I applied pressure to all the sides, making sure that the cover is in place as it should be. After I turned the phone on, I received the same error immediately. It’s crazy because I’m 100% sure that the back cover is properly sealed. I’ve checked it several times but the damned phone keeps on giving me the stupid error. Obviously, I became very frustrated that I consider asking my husband to have it replaced. The thing I’m worried though is that I may have to wait for weeks to get a new one because it was purchased in Germany. Is there a way to fix this without getting a replacement? Your help is appreciated. — Mary Kate

Troubleshooting: Hi Mary Kate. This looks like a known issue for Samsung S5. Based on some forums on the web, the problem can be resolved by just firmly pressing the SD card in its slot so the phone will recognize it properly. While we can’t see the connection between this error and a loose SD card, it’s probably worth giving it a try before you consider getting a replacement. Honestly, we have no idea how to resolve this error other than telling you that it might be a hardware issue. A software bug may also trigger the phone to give you the pop up message but we think getting a new phone is the best way to a solution.

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S5 getting “Warning: Camera failed” error

Problem: I’ve been using my Samsung Galaxy S5 for quite some time now and this is the first time that I encountered “Warning: Camera failed” error when I try to use the camera app. I’m clueless about resolving the issue as this is my first Android phone. I use my camera a lot because I love taking pictures and preserving memories.

I consider sending it to a shop to be checked or even to the store to get a replacement. But I would love to skip replacement altogether if this can be resolved with your instructions. I know some basic stuff about Android so I don’t know if I need a more advanced skill set to fix this.

Can you help me with this? I’ll try my best to follow your steps.

I’m a big fan of your website and I read a lot of your articles and I realize the steps are not that difficult to follow. I’m hoping you can help me with this. — Noreen

Troubleshooting: Hello Noreen. First off, this problem is not exclusive to an S5. The error you’re getting is just an indicator that your app won’t load either because there’s an issue with the app itself, or that there’s a hardware component failure on your phone. Others factors can come into play so we outlined a series of steps below to help you identify the real cause of the problem.

  1. Restarting the phone is the best solution
  2. If restart doesn’t help, go to the App Manager then select Force Stop, Clear Cache and tap Clear Data
  3. Uninstall or remove any third-party camera or flashlight app which you’ve installed earlier before the problem occurred
  4. Use the phone’s internal storage for camera captures instead of the microSD card as the latter may not be fast enough to support the processing speed
  5. Turn off the device then reboot into Recovery mode. Select Wipe Cache Partition by navigating using the volume keys and pressing the power button. After that, select Reboot System Now.
  6. Perform a factory reset if all of the above fails. Make sure to backup all your data files and customizations before confirming a reset.
  7. If the problem continues, the camera itself may be faulty. Please secure a replacement from your provider, retailer, or Samsung.

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S5 touchscreen becomes unresponsive

Problem: I don’t know what happened to my phone but after leaving it connected to a charger overnight, the screen has become unresponsive. The other buttons are still working when I touch anything on the screen, nothing happens. I can no longer swipe so I think the touchscreen has become bad. The fingerprint scanner still works because I can still use it but the phone is virtually useless without the touchscreen. Is there a fix for this? — Jasmine

Troubleshooting: Hi Jasmine. A non-responsive touchscreen is usually caused by a water damage or hardware failure especially if the phone has been dropped. Please check the steps below to help identify and resolve the underlying cause of this problem.

  1. If you have a screen protector on your phone, verify if it’s interfering with the touchscreen. We know you didn’t mention a screen protector in your problem description but this step applies if you have it installed. Sometimes, a thick screen protector can lessen the pressure of your fingers when touching the screen, affecting the screen’s performance. Try to remove the protector and see if this resolves the problem. The next time you want to use a screen protector, make sure to use only a Samsung Galaxy S5 compatible one. You also want to ensure that the screen protector is not dirty by cleaining it with a microfiber cloth.
  2. Do a soft reset. This step will delete temporary files that may be affecting how the touchscreen perform better. To do this, just do the following:
    • Remove the battery. After 30 seconds, reinsert the battery.
    • Press and hold the Power key to turn your Samsung Galaxy S III back on.
    • Test your device to see if the issue is resolved.
  3. Check the settings. If you can get the touchscreen to work at some point, try to check the touch sensitivity settings under Settings>Display.
  4. Check the overall performance of the operating system. Although it can get tricky sometimes to determine if your phone’s operating system is working properly, there are obvious telltale signs of an operating system failure like frequent freezing occurrences, sluggish performance of non-internet dependent apps, overheating, crashes, etc. If you encounter these indicators before, there’s a big chance that your phone’s operating system may no longer be working properly, or  may need an update. To help ensure that your phone runs only the most updated software available, try to update your Android version or do a full factory reset.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android phone. We support every Android that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response.

Lag When Using the Camera App and Opening Pictures in Galaxy S4

Galaxy S4

Some users are experiencing lags in their Samsung Galaxy S4 when opening a stored picture or when using the camera app of the device. There are various causes of this problem like having too many apps running, too much data stored in the phone, outdated software or a problem with a recent upgrade.

However, many say that this occurrence is already normal with the Samsung Galaxy S4. Regardless of the cause, here are some solutions you can try to go over the issue:

#1. Try Our Earlier Solutions

Please visit the article we published earlier about the Ten Most Common Samsung Galaxy S4 Problems, Solutions & Workarounds Included then perform the #1 and #5 solutions.

The first solution will let you stop unnecessary apps that are running in your background. The other involves clearing the cache and data of the Gallery. Be reminded though that both solutions do not guarantee that the problem will not occur again.

#2. Free Up Memory

Having too much files in your memory card and local storage can also be a factor. Transfer some of the files to your computer or external drive to free up some of your memory.

#3. Update Software

One way to permanently fix the issue is by updating your software. This can be done by accessing the Menu followed by Settings. Then select About and choose the “Software Update” option. Lastly, click the “Check for Updates command”.

#4. Install Camera or Photo Management Apps

An alternative is by installing apps that would enable you to manage your photo and enhance the performance of your camera.

#5. Restore to Factory Settings or Update the OS Version

If you have noticed that the problem only occurred after updating the version of your device, there is a strong possibility that it is the update which is causing the problem. To fix it, try restoring your phone to its factory settings or wait for another update to repair it.

#6. Rooting and Flashing

You might also want to consider rooting and flashing your device to solve this. But be reminded that there are so many risks involved with this process.

Email to Us Your Questions and Suggestions

I hope that the explanations and solutions provided here somehow helped address your issues. For more questions, write to us at [email protected] Users who have something to contribute on the subject can also share their views and suggestions on the comment box below.

Photosynth Camera App Comes With The Windows Phone 8

photosynthwinphone8

Smartphone users who are fond of taking pictures using their mobile devices have more reasons to love the latest Microsoft Windows Phone 8. It comes with the addition of a camera app that will enable them to take pictures with better quality using their cell phone.

Microsoft recently announced the addition of the Photosynth 1.5 app to its latest mobile platform, the Windows Phone 8. The most appealing thing about this newest addition to the Windows Phone 8 is that users of the device can download and use this app for free from the Windows Phone Store.

Version 1.5 is the latest from Photosynth which is a free camera app launched in the second quarter of 2011 for the iPhone, iPad 2 and the iPod Touch. The app will allow Windows Phone 8 users to take photos and combine them together to create panorama images. The camera app can also take a 360-degree view of the images. After shooting and stitching the images, users can then publish their images at the Photosynth website or in Bing as an interactive image. They can share the photo to their friends, family and other people via social media platforms as well such as Facebook and Twitter.

With this latest version, Windows Phone 8 users can enjoy a better shooting experience with the new features incorporated into the Photosynth app. First, the app has camera lens integration that allows Windows Phone 8 users to capture landscape images quickly. So, when a user wants to take a landscape image, all he needs to do is use the camera normally. The user can then choose the lenses and then pick Photosynth. The user needs to move the phone around to get a 3-dimensional view of the landscape and to make the image come to life.

The ability to view shared panorama images using Photosynth is another feature added to Photosynth 1.5. This means that Windows Phone 8 users can now view images from other Photosynth users that were shared on Facebook, Twitter and other social media directly on their mobile device.

Photosynth 1.5 also has more camera controls. There are new exposures and white balance locking options that will allow users to adjust the camera app to several lighting conditions which will provide better pictures. Windows Phone users need only to launch the app once on their phone and use the app together with their device’s built-in camera.

Moreover, the integration of this famous app with the Windows smartphone include bug and glitch fixes. This makes it more stable than its predecessor and more convenient to use.

With the addition of this app into Microsoft’s latest mobile platform, it is expected to appease the critics of the Windows Phone 8 who have complained about the limited applications available for the said mobile device.

According to CNET, around last week, Twitter also updated its Windows phone app. The social networking site added several discovery features that were previously enjoyed exclusively by iOS and Android users. A month ago, Spotify similarly launched a new app for the Windows Phone 8 in beta format.

Source: CNET

Nokia Camera Extras for Windows Phone 7 now available

Nokia Lumia’s default camera app is pretty basic and low on features. If you are unsatisfied with the default camera app, fear not because Nokia has started rolling out Nokia Camera Extras on a global scale. The app basically adds various features to the camera found on Windows Phone models. Once Nokia Camera Extras is installed, you can see various additional features using which you can click action shots, panorama shots and smart group shots. The app also brings self timer, a pretty basic feature that is missing in Windows Mobile 7. When you buy a smartphone, you take these features for granted, but Microsoft doesn’t care and it is good to know that Nokia does.

Readers from Belgium and France have already been able to get their hands on this app. To check the availability of Nokia Camera Extras in your country, you can check the Windows Phone Marketplace or the Nokia Collection.

A lot of features that are added by Nokia Camera Extras are already available in stock camera apps of Android and iOS phones. We expect these features, and even more advanced, to make its appearance in stock camera app of Windows Phone 8 models. The panorama shot option lets you click many pictures and stich them together in order to get a single wide picture. The smart group shot selects faces automatically, thus helping to get the best group shot. The Action Shot mode enables the phone to click rapid shots and the self timer of course does what it should.

The app has been released for Nokia Lumia 710 and Nokia Lumia 800, as those camera features are already available by default on low end Lumia handset, the Nokia Lumia 610, and high end Lumia handset, the Nokia Lumia 900. For those having Lumia 710 and 800 and crazy about clicking snaps, this app is a must have for you folks. This app will at least bring your phone’s capability in par with your friend’s iOS and Android phones.