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calling issues

How to fix a Samsung Galaxy A7 2019 smartphone that cannot make or receive phone calls [Troubleshooting Guide]

You won’t be able to make or receive phone calls if there is no adequate network coverage or when a temporary network problem is transpiring. The same thing can happen if there’s an error at the receiving end, when the network is out or range or when the selected network mode is not available. Airplane mode, calling barring, call divert and other calling features when enabled can also be the underlying cause of the problem. These are the main factors that you need to consider looking into when troubleshooting.

To give you some inputs, I’ve mapped out a few simple solutions for you to refer to whenever you have trouble making or receiving phone calls on your Samsung Galaxy A7 2018 smartphone. While these are only generic solutions, they’ve already done wonders to several people who have dealt with calling problems on an Android smartphone. Here’s a quick walkthrough for you to refer to, when necessary.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy A7 2018 that can’t make / receive phone calls

Don’t forget to make a test call to know if the problem is fixed or not after performing each solution.

First solution: Force close Phone app then reboot your phone.

Random glitches affecting the Phone app are usually the underlying cause. The good thing is that this can easily be remedied by clearing the app and restarting the device. That said, this should be the first workaround to try. Here’s how it’s done:

  1. Launch the Recent apps menu/key. A list of running apps preview will then appear.
  2. Tap and hold on the Phone/Dialer app then swipe it to the right. Doing so will end the process or app from running and free up some space of your phone’s internal memory.
  3. Alternatively, you can navigate to Settings-> Application Manager-> All apps-> then scroll to the Phone/Dialer app.
  4. Tap on the app, then tap Force Stop option to end the process.

To dump cache files from the phone memory, perform a soft reset or turn your phone off for a few seconds and then back on again.

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Second solution: Toggle Airplane mode on and off again.

Turning Airplane Mode or Flight Mode is another way of restarting network services on your device. When enabled, calling, messaging and data network features including Wi-Fi and Bluetooth are automatically turned off. This trick has been proven effective by many ever since the feature became available. Should you wish to give it a shot, follow these steps:

  1. Tap Apps from the Home screen.
  2. Tap Settings.
  3. Tap Flight Mode or Airplane Mode under Connections section.
  4. Tap the slider to turn Airplane Mode on for about 30 seconds.
  5. After the elapsed time, tap the slider again to turn Airplane Mode off.

Try and see if that does wonder to you as well. Otherwise, try other applicable solutions.

Third solution: Manage call settings and relevant features.

There are certain features that when enabled prevent incoming calls from going through. That said, try to check if call barring and call divert features are enabled on your phone. If necessary, disable or turn them off then see if you can receive calls with these features turned off.

To turn call barring off or on, follow these steps:

  1. Open the Phone app.
  2. Then tap the Menu icon or three vertical dots on the upper-right corner or the screen.
  3. Tap Settings from the given options.
  4. Scroll down to More settings then tap Call Forwarding from the given options.
  5. If necessary, disable it and then do a test call.

To turn call divert off or on, follow these steps:

  1. Open the Phone app.
  2. Then tap the Menu icon or three vertical dots on the upper-right corner or the screen.
  3. Tap Settings from the given options.
  4. Scroll down to More settings then tap Call Barring from the given options.
  5. Again, disable the feature if necessary then do a test call while it’s off.

If this doesn’t work, then try the next possible solution.

Fourth solution: Switch between network modes.

There are times when the problem is attributed to the selected network mode, which is likely invalid or incorrect. To make sure this isn’t what’s causing your trouble, try to change or switch to a different network mode. Here’s how:

  1. Slide your finger from the top edge of the Home screen.
  2. Tap the Settings icon (wheel-like figure) on the upper-rightmost corner.
  3. Tap Connections.
  4. Scroll to and tap Mobile networks.
  5. Tap Network mode.
  6. Tap to change and select other network mode to use like 4G, 3G, 2G (auto connect).
  7. Press the Home key to go back to the Home screen then do a test call to see if calling functions are already working properly with the current network mode.

Don’t forget to do a test call after switching to individual network mode so you will know if it’s working or not.

Fifth solution: Reset network settings on your Galaxy A7 2018.

If modifying the previous settings doesn’t help, then you may resort to a network settings reset. This will clear your current network settings including erratic configurations or invalid network option selections. Wi-Fi networks and Bluetooth connections will also be deleted in the process. Should you wish to proceed, refer to these steps:

  1. Go to Settings.
  2. Tap General management.
  3. Tap Reset.
  4. Select the option to Reset network settings.
  5. If prompted, enter the password/PIN to unlock your phone screen.
  6. Then tap Reset settings to confirm action.

After the reset, your phone should reboot automatically. If it doesn’t, then you will need to manually trigger your device to restart or soft reset. This is imperative to clear any software glitches and likewise to refresh system functions of your phone. Again, make a test call afterwards to see if the problem is fixed.

You may opt to troubleshoot further if the problem persists. And your next best option would be a factory data reset or master reset on your Galaxy A7 2018. This will wipe everything from your device including bugs and malware. Just be sure to back up all your important data and personal information beforehand because they are also cleared in the process.

Other options

Contact your network service provider to report the problem if it persists after exhausting all applicable solutions on your end. You can ask them to check their outage board for any ongoing outages that might have affected network services in your place. Also verify and ensure that your account status and services are in good status and active. Other calling problems particularly failure to make outgoing phone calls are attributed to unsettled account issues with your carrier or network service provider.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix your HTC U12/U12 Plus that can’t make or receive phone calls [Troubleshooting Guide]

Calling and texting are basic yet the very core functions of a mobile phone. Even contemporary smartphones are designed to serve such purpose. That’s why it matters to every cell phone or smartphone owner if calling problems occur. This is usually what you will bump into if your phone is experiencing network connectivity errors from on and off signal to no signal at all. Even the latest powerful Android smartphones are no exemption.

To give you some inputs on how to deal with calling issues, I’ve lined out some simple solutions to try. These methods however specifically apply to an HTC U12/U12 Plus smartphone. Feel free to try any of these given workarounds if all of a sudden, you cannot make or receive phone calls on your new HTC smartphone.

If you have other problems however, visit our troubleshooting page as we’ve already addressed some of the most common issues with this device. Browse through the page to find issues that are similar with yours and feel free to use the solutions we suggested. If you still need our help, fill up our questionnaire and hit submit to contact us.

How to troubleshoot HTC U12 that can’t make or receive phone calls

Before you troubleshoot your device, check and ensure that there is no ongoing network outage affecting network-related services in your area. If all your devices aren’t able to make and receive phone calls, then it’s likely due to an outage. In that case, you don’t need to troubleshoot because the problem is not on your end and that should be taken care of by your network service provider.

First solution: Reboot your phone (soft reset).

Minor software issues on the phone may have affected or messed up its calling functions. The simplest solution to try first is a soft reset or system restart. It effectively dumps cache and erratic temporary files from the internal memory including those that that caused network conflicts. To soft reset your HTC U12/U12 Plus, just follow these steps:

  1. Press and hold down the Power button for a few seconds.
  2. Select Power off from the menu options then tap OK to turn off your phone.
  3. After 30 seconds, press and hold the Power button again until the phone restarts.

Wait until your phone is finished rebooting and then make a test call to your own number and see if you can receive it already.

Second solution: Boot your phone in safe mode and do a test call.

To rule out errant applications among the possible triggers, try to boot your HTC U12/U12 Plus in safe mode and then diagnose your apps. All third-party apps and services are temporarily disabled or bypassed in safe mode, thus leaving only the pre-installed applications. This therefore makes it easier for you to determine whether or not a third-party app is to blame. Here’s how to enable safe mode on this HTC device:

  1. Press and hold the Power button for a few seconds until the menu options show up.
  2. Then tap and hold Power off option. Your phone will restart and you should see Safe Mode at the lower portion of the screen.

You can also restart your phone in safe mode using the hardware keys. Here’s how it’s done:

  1. Press the Power button to turn on your phone.
  2. As soon as you see the HTC logo on the screen, press and hold the Volume Down button until you see Safe Mode at the lower portion of the screen.

Try to make a test call while your phone runs in safe mode. If it’s able to make or receive the call, then your next challenge is to identify which from your downloaded apps is the culprit. Try to think of which app you’ve downloaded recently before the problem started. You may have to uninstall individual apps starting from your most recent download.

If the problem continues even when your phone is in safe mode, then the problem could be attributed to a fatal system error, if not hardware damage on the phone.

Third solution: Toggle Airplane Mode on and off again.

Another trick that effectively deals with random network errors on an Android smartphone is the Airplane mode trick. It has already done a lot of wonder to many smartphone owners who have dealt with various types of software issues including calling problems. Should this be just a random glitch on the phone’s network system, then performing this trick can potentially fix it. Here’s what you should do then:

  1. Go to Settings.
  2. Tap Network & Internet.
  3. Tap the Airplane mode switch to turn the feature on for a few seconds and then tap to turn it off again.
  4. Or you can also swipe your two fingers down from the status bar to launch the Quick Settings panel. Then, tap the Airplane Mode icon to turn feature on and then off again shortly.

This old trick is also an alternative way to restart and refresh wireless features and network functions on the phone. You will know when Airplane Mode is turned if you see the airplane icon in the status bar. Be sure to turn the feature off again to use network features on your phone.

Fourth solution: Reset network settings.

Incorrect network configuration on the phone can also lead to this problem. You can consider network settings errors as the underlying cause if your phone suddenly failed to make or receive phone calls are modifying some settings and options. The same thing can happen after installing an update that’s programmed to override current network settings on the receiving device. To rectify the errors, try to reset network settings on your HTC U12/U12 Plus with these steps:

  1. Swipe up from the Home screen.
  2. Tap Settings.
  3. Tap System.
  4. Select Reset to continue.
  5. Tap Network settings reset from the given options.
  6. Tap RESET SETTINGS.
  7. Then confirm reset by tapping on Reset settings again.

Your phone will then start clearing the network settings and then restore the default options or original configuration. To ensure that changes are properly implemented, reboot your phone and then manually enable network features on the phone including Wi-Fi or cellular network.

Fifth solution: Remove then reinstall your SIM card.

If the problem isn’t tied to a software error, then it’s likely hardware-related. To get started with hardware fixing, work on your SIM card. Your phone won’t be able to perform network functions if the SIM card is defective or dislodged from the tray. In that case, removing and reinstalling the SIM card on your HTC U12/U12 Plus can help. Here’s how it’s done:

  1. Turn off your phone completely.
  2. Position your phone face up.
  3. Insert the tray eject tool or a small bent paperclip into the provided tray eject hole. Be sure not to obstruct the tray when inserting the eject tool into the tray eject hole to prevent causing damage to the eject mechanism inside the slot.
  4. Gently push the tip all the way into the hole until the SIM tray ejects.
  5. Then pull the tray out.
  6. Remove the SIM card from the card slot and check for any visible signs of damage. If everything looks good with the card, place it back into the card slot with the gold contacts facing down.
  7. If necessary, place your microSD card into its designated slot of the tray. Be sure to align the cut-off corner of the nano SIM card to the notch of the holder to secure it.
  8. When the SIM and SD cards are secured, reinsert the tray into the tray slot. Make sure it’s facing up so that the cards won’t fall out.
  9. Steadily slide the tray all the way into the slot until the tray is fully inserted and doesn’t protrude from the slot.

Once the SIM card tray locked and secured in place, turn on your phone and do a test call. Make sure that the signal indicator shows some stable bars (at least 2 bars) before you make a test call. If the signal indicator shows nothing or pertinent errors, then that’s what you need to deal with first. Contact your network service provider to report the problem and request more help in fixing it. Once the signal is restored, calling, texting and other network-related operations should be back up and running smoothly again.

Other options

If your HTC U12/U12 Plus still cannot make or receive phone calls after carrying out all prior methods, then you may consider performing a factory data reset to clear out major system errors that might have corrupted the phone’s network system and caused it to fail. This however will wipe all important data from your phone, thus creating a backups is recommended.

Taking your phone to an HTC-authorized service center can also be considered among the last options, if the problem continues even after performing a factory data reset. Your device might have obtained some sort of physical or liquid damage and therefore requires service.

For further troubleshooting assistance and recommendations, you may contact your network service provider or HTC Support team to escalate the problem.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix an LG V35 ThinQ smartphone that cannot make or receive phone calls [Troubleshooting Guide]

Network problems are usually the main factors that can prevent a device from making and receiving phone calls. This can happen unexpectedly to any device whether it’s new or old. Other factors that can affect calling functions of the phone are faulty updates, errant apps, invalid/incorrect settings, account issues, and a bad SIM card. In worst case scenarios, a device may also not be able to make and receive phone calls due to hardware damage. This is usually the case when you accidentally dropped your phone or got it wet.

Tackled in this post is a pertinent issue affecting the new LG V35 ThinQ smartphone. If by any chance, you’ve landed into this page while searching for more inputs on how to deal with calling problems on the same device, then this post might be able to help you out. Read on to learn how to troubleshoot and fix an LG V35 ThinQ smartphone that is unable to make or receive phone calls.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

First solution: Soft reset or reboot your phone.

Random software errors may affect the network functions and should that happens, network-related apps and services particularly calling functions will likely become unstable. If it suddenly occurs that you cannot make and receive phone calls on your LG V35 ThinQ, the first and simplest solution you can try first would be a soft reset or reboot. Here’s how it’s done:

  • Press and hold the Volume Down and Power buttons together for at least 8 seconds until the phone restarts. Or you can also press and hold the Power/Lock button and then select Restart from the menu options.

A soft reset dumps cache and rectifies software errors that might have halted your device from making and receiving phone calls. This won’t affect any personal information you store on the internal memory, thus backing up files won’t be necessary.

Second solution: Turn Airplane Mode on and off.

This old trick has already done wonders to a lot of phone users who dealt with various types of network-related problems including calling issues. Turning Airplane Mode automatically disables wireless connections. Toggling this feature on and off works the same as restarting wireless network functions of the phone. Here’s how it’s done:

  1. Swipe left from the Home screen, then tap Settings.
  2. Go to the Network tab.
  3. Scroll to and tap Network & Internet.
  4. Scroll to Airplane Mode then tap the switch next to it to turn the feature on.
  5. If prompted, read the Airplane mode message then tap OK.

After a few seconds, navigate to the same menu to turn Airplane Mode off again. Then try to make a test call and see if it’s already working as intended.

Third solution: Enable Safe Mode.

Errant apps, particularly network-related apps you’ve downloaded maybe also halting your device from making and receiving phone calls. To determine whether a third-party app is at fault or not, try to boot your LG V35 ThinQ in safe mode. Doing so will prevent third-party apps from running, thus leaving only the built-in apps active. Here’s how to enable safe mode on your LG V35 smartphone:

  1. Press and hold down the Power button for a few seconds until the Power off icon appears.
  2. Touch and rest the Power off icon until the Restart in Safe Mode prompt appears.
  3. Tap OK then wait until the phone reboots in safe mode.

Alternatively, you can enter safe mode using the physical buttons. Here’s how:

  1. Turn the phone off by pressing the Power button and then select Power off.
  2. Then turn the phone on while pressing and holding the Volume Down button.

You will know when your phone is already running in safe mode if you see the Safe Mode label at the bottom of the screen. Once you see that label, try to make a test call. If you can make and receive phone calls while in safe mode, then that clearly denotes that the problem is triggered by a third-party application. In that case, you can delete individual apps starting from your most recent download. Don’t forget to test your device after deleting an app so that you’ll know when the problem is solved.

If you still cannot make or receive phone calls while in safe mode, then you are most likely dealing with a complex software issue on the phone, if not hardware damage. In this case, you may continue to troubleshoot your device or take it to a technician.

Fourth solution: Reset network settings.

To clear network errors, performing a network settings reset on the phone can help. Doing so will delete all current network settings including APN settings on your phone. Should there by any errors in your current network configuration that may have halted you from making or receiving phone calls, then that should also be cleared. To reset network settings on your LG V35 ThinQ, follow these steps:

  1. Tap Settings from the Home screen.
  2. Tap the ‘General’ tab.
  3. Tap Restart & reset > Network settings reset > RESET SETTINGS.
  4. Finally, tap Reset Settings to confirm action.

When the network settings are completely reset, you will see the ‘Network settings have been reset’ message that flashes quickly on the screen.

Fifth solution: Remove and reinstall your SIM card.

A bad SIM card in use can also be the main reason why you won’t be able to make or receive phone calls on your device. It’s possible that the SIM card is loose or dislodged and therefore needs to be reseated properly. This means the need to remove the SIM card from your LG V35 ThinQ smartphone first. Before removing the SIM card, turn off your phone completely. Doing so will prevent causing any sort of damage to your device.

  1. Insert the SIM eject tool or small paperclip into the small hole to on the SIM and microSD card tray to eject it. The SIM and microSD card tray is located on the right side of your phone.
  2. Carefully remove the SIM card from the tray.
  3. Then, place the SIM card back into the tray with the gold contacts facing down and the notched edge should be on the upper left.
  4. Gently press the SIM card in until you hear it clicks into place.
  5. Insert the SIM & microSD card tray back into the phone.

After securing the SIM card tray, turn on your phone and then try to make a test call and see if it already goes through this time.

Other options

If you still cannot make or receive phone calls on your LG V35 ThinQ smartphone after exhausting all applicable solutions and workarounds on your end, contact your carrier or network service provider to escalate the problem for further assistance and recommendations. Check and ensure that everything is good in your account and that your SIM card is properly provisioned. If you suspect that the SIM card is at fault, then you may request for a new SIM card replacement. Or you can take your device to the nearest LG-authorized service center in your place, for it to be thoroughly checked by a technician. The problem may also persist if hardware damage is present. In that case, your phone needs service. Don’t forget to avail for warranty, if your phone is still covered.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix a Sony Xperia XZ Premium smartphone that cannot make or receive phone calls (easy steps)

One of the most prevalent issues encountered by Android users is on calling like unable to make or receive phone calls. Different factors can cause such problems to occur. Among the common culprits include but not limited to account-related issues, network problems, invalid settings, faulty updates, invalid/bad SIM card, and worst, hardware damage. Most of the possible triggers are software-related, which means there’s a higher chance of resolving the issue at home.

Highlighted in this post are a few suggested workarounds and generic solutions to a problem on making and receiving phone calls on the Sony Xperia XZ Premium smartphone. Read on to find out what to do whenever you’ll encounter issues when attempting to make calls or trouble getting phone calls on the same device.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Sony Xperia XZ Premium that can’t make / receive phone calls

Before you troubleshoot your device software, verify and ensure that your account status and services are good. Some carriers would implement a temporary disconnection or soft disconnection to accounts with unsettled issues. Outgoing services will then be disabled or unavailable. Contact your carrier or service provider to check your account status first. If everything is good but you still cannot make or receive phone calls on your Xperia XZ Premium handset, then you can begin troubleshooting with these methods:

First solution: Reboot your phone (soft reset).

Minor software glitches can also affect the phone’s calling functions and in some ways may prevent incoming and outgoing calls. Clearing the glitches will likely fix it. The simplest way to clear minor glitches and errors from the phone is system is a soft reset or simply by restarting the device. Here’s how a soft reset is done on your Sony Xperia XZ Premium smartphone:

  1. Press and hold the Power button for a few seconds.
  2. Release the button when the menu options appear.
  3. Tap Power off and then tap OK. Your phone will then shut down.
  4. After 30 seconds, press and hold the Power button again until the phone reboots.

Allow your device to finish restarting and then do a test call to see if things are already working. This won’t affect any data you’ve stored on the internal memory, hence won’t result to data loss.

Second solution: Manage call settings.

There are some device features that will automatically bar incoming calls when enabled. If you can make but cannot receive phone calls on your Xperia XZ Premium device, then try to check these settings and disable them, if necessary.

Disable call forwarding. With call forwarding enabled, incoming calls can be routed to another phone number, another device, or answering service. To make sure this isn’t the reason why you are not receiving phone calls on your Xperia XZ Premium device, try to turn this feature off. Here’s how:

  1. Tap the ICN Sony app dialer icon.
  2. Tap the Menu icon (three vertical dots).
  3. Tap Settings.
  4. Tap Calling accounts.
  5. Select a SIM card.
  6. Tap Call forwarding, then select Voice.
  7. Tap the option to Turn off.

Try to make a test call with Call forwarding disabled on your phone and see if calls already get through.

Disable call barring. If you cannot receive phone calls only from a certain contact or phone number, then it’s possible that the number is blocked. To rule this out, turn off call barring feature on your Xperia XZ Premium with these steps:

  1. Slide your finger downwards from the top of the home screen.
  2. Tap the Settings icon.
  3. Tap Call.
  4. Scroll to and tap Call Barring.
  5. Tap to disable call barring options.
  6. If prompted, enter your barring password to confirm.

Make a test call while call barring is disabled to see if it’s already working as intended. If not, then move on to the next applicable solution.

Third solution: Turn Flight mode on and off.

You can use many phone functions when flight mode is turned on, but you can’t send messages or make calls. To make sure this is not what’s preventing you from making calls on your Xperia XZ Premium device, check and turn off Flight (Airplane) mode with these steps:

  1. Slide your two fingers downwards starting from the top of the Home screen.
  2. Tap the Airplane mode icon to turn the feature on. All wireless connectivity features are disabled automatically.
  3. After a few seconds, tap the Airplane mode icon again to turn it off and enable other features.

This trick somehow refreshes network connectivity functions on the phone and clears any transpiring errors. Give it a try and see how it works.

Fourth solution: Switch between network modes.

There are times when a device couldn’t carry out its calling functions due to invalid network mode selection. To rule this out from the underlying cause, try to switch to a different network mode and then do a test call to find out if any of them works. Here’s how it’s done:

  1. Slide your two fingers downwards from the top of the Home screen to open the Control panel.
  2. Tap the Settings icon (wheel-like image) on the upper-right side of the screen.
  3. Scroll to and tap More from the given options.
  4. Tap Mobile networks.
  5. Tap on Preferred network type.
  6. Tap to select a different network type then do a test call to see if it works. Among the options are 3G only, 2G only, 3G (preferred)/2G, and 4G (preferred)/3G/2G.

The available network modes may vary between regions. If you set your device to automatic network selection, then it will always locate the network with the highest data speed and best signal. But if that won’t work, then that’s when you need to try other network mode options.

Reboot your phone after choosing a network mode to use and then try to see if that will work.

Fifth solution: Reset your phone to factory defaults (master reset).

You may have to consider performing a factory reset or master reset if the problem persists after exhausting all possible means to fix the problem on your end. There might be some tough bugs that caused complex system errors, which therefore requires a complete system wipe out to be resolved. Please note though that this reset will delete all your critical data and personal information stored on the internal memory. Thus, it is recommended to create a backup beforehand. Once the backup is finished, you can proceed with these steps:

  1. Go to Settings.
  2. Tap System.
  3. Tap Reset.
  4. Select Factory reset from the given options.
  5. Tap Reset phone.
  6. If prompted, enter your device password, PIN, or screen unlock pattern to continue.
  7. Tap Erase everything to confirm
  8. Wait until the reset is finished.

Your device should restart when it’s done and then restores factory default settings and options. Set up all necessary features including Wi-Fi networks then try to see if calling functions are now working as intended.

Majority, if not all software-related issues in mobile devices are resolved by a master reset. In the case where the problem persists after resetting, it’s possible that your device needs service.

Meanwhile, if you’re seeing errors pertaining to the SIM card like Invalid SIM, No SIM card detected, and the like, then removing and reinstalling the SIM card can help. Also check and ensure that the SIM card has no signs of damage like scratches or dents.

Other options

If none of the prior solutions worked and your Xperia XZ Premium smartphone still cannot make or receive phone calls, then you can take your device to a nearby Sony service center and have it diagnosed by an authorized technician. Your phone might have obtained some sort of physical or liquid damage, requiring service.

Or you can also contact your network service provider or carrier to report the issue and ask further recommendations. If you suspect that the problem is attributed to a bad SIM card, then you can request for a new SIM card replacement. Otherwise, have them reactivate your SIM card and services, if necessary.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like to check out:

How to fix Sony Xperia L2 that cannot make or receive phone calls (easy step)

Mobile devices can succumb into many various issues associated with apps or Android system. Some issues are deemed minor while others are too complex. Minor issues are usually those that are occurring randomly due to software glitches. These issues can be remedied at home by some workarounds. Complex issues on the other hand can be due to terminal errors or corruption of system data from software bugs and malware. This is when the device would fail to work as intended. Such issues can still be remedied at home but usually require system resets and therefore can lead to data loss.

Tackled in this post is a problem that can be tagged among other minor issues transpiring in Android devices, particularly on the Sony Xperia L2 smartphone. Generic solutions and suggested workarounds are also mapped out to serve as troubleshooting reference. The main issue is on the Sony Xperia L2 that cannot make or receive phone calls. Feel free to refer to this context whenever you encounter a similar problem or unable to make or receive phone calls on your Xperia L2 smartphone. Read on for more information.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Sony Xperia L2 that can’t make / receive phone calls

If you cannot receive phone calls or SMS and MMS from a certain number, verify and ensure that the number is not blocked listed. That said, check your blocked or auto-blocked list. Remove the contact from the list, if necessary.

Also ensure that your phone is getting good signal (1-2 signal bars). You might be using your device in a place that is already out of your network range, thus cellular services are not working.

First solution: Force close Phone/Dialer app then restart phone.

For first instances, it could be just the phone app that’s glitching and therefore needs a restart. To rule this out, forcing the phone app to close can help. Doing so will clear the errant app’s memory for a better next run. Here’s what you should do then:

  1. Tap the App tray icon from the Home screen.
  2. Go to Settings-> Apps.
  3. Locate and tap Phone app.
  4. Tap Force Stop.
  5. Then tap OK to confirm.

After you force close the app, perform a soft reset or restart your device with these steps:

  1. Press and hold down the Power key for a few seconds until the menu opens.
  2. Tap Restart from the menu options. Doing so will trigger the device to restart automatically.

When your phone has finished rebooting, relaunch the Phone/Dialer app to make some test calls.

Second solution: Clear cache and data on Phone/Dialer app.

Your apps stored cache or temporary file every time they’re launched. The more cache files are accumulated, the bigger memory storage they take. As these files pile up, there is a tendency that some of them would crash or become corrupted. When this happens, the app would start to misbehave or worst, stop working. This is when you need to clear cache and data from the errant app. Having said that, try to clear cache and data on your phone app to wipe all app’s cache including corrupted data that might have inflicted calling problems on your device. Here’s how:

  1. Tap Apps tray icon from the Home screen.
  2. Go to Settings-> Apps menu.
  3. Tap to select Phone app.
  4. Then tap Storage.
  5. Tap Clear Cache option.

If you want to clear data from your phone app, tap on Clear Data option. This will delete data for the Phone app from your device permanently.

Third solution: Wipe cache partition on your Sony Xperia L2.

Aside from app cache, your device also stores cache and temporary data on system folders or cache partition. And just like app cache and data, system cache can also get corrupted at some point. When this happens, system functions will be affected and so, your device will start to misbehave or unable to carry out certain functions and routine. As resolution, wiping the cache partition is recommended. It works the same as cache clearing from an app but this time from the system cache partition. Should you wish to give it a try, then here’s how:

  1. Power off your device.
  2. Press and hold the Volume Up and Power buttons simultaneously for a few seconds.
  3. When the Sony Xperia L2 logo appears, release both buttons. The Recovery screen will then appear.
  4. Press the Volume Down button to scroll to and highlight wipe cache partition option.
  5. Then press the Power button to confirm selection.
  6. Wait until the phone has finished wiping cache partition and highlights the Restart option.
  7. Press the Power button to confirm restart.

Wait until your phone restarts then try to make a test call to see if it is already working as intended.

Fourth solution: Update software to the latest version.

Software update also offer fix patches to address existing bugs including those that cause calling issues on certain device. That said, you can try updating your phone software to the latest version available. This denotes the need to manually check for new software update, unless you’ve configured your device to install software update automatically. Here’s how to check for new update on your Xperia L2:

Note: Make sure your phone has sufficient storage space, stable Internet connection, and enough power to complete the software update installation.

  1. Navigate to Settings.
  2. Tap About phone.
  3. Tap Software Update.

You will see a notification if a new software is available. If there is, follow the onscreen instructions to download and install the new software on your device. Or you can also schedule installation to install the new software on your preferred time.

Fifth solution: Factory data reset/master reset.

As your last resort, you can try a master reset or restore your Xperia L2 to factory defaults to wipe everything including bugs and malware from your phone system. This however will also result to data loss as your personal information and critical data will be deleted in the process. Should you wish to try it, then here’s what you should do:

  1. Create a backup of your important data stored on the internal memory.
  2. Navigate to Settings.
  3. Tap Backup & reset.
  4. Select Factory data reset from the given options.
  5. Tap Factory data reset to continue.
  6. If prompted, enter your lockscreen credentials or unlock password or PIN.
  7. Tap Erase everything to confirm and instigate full system reset.

Do not restart your device while a reset is procedure is going on. After the reset, your phone will reboot. By then you can proceed with the initial setup process to set up and use your device as new.

Seek further assistance

Contact your carrier or service provider for other options and recommendations if your Sony Xperia L2 still cannot make or receive phone calls. Verify your account status and make sure that it is in good standing. Carriers will usually impose soft disconnection to accounts with unsettled issues. When this happens, outgoing services like making calls and sending SMS and MMS messages are temporarily disabled. You will still be able to receive messages and phone calls though. And if you see any error message, particularly the ones associated with the SIM card, let your carrier know of it so they can make necessary assessments.

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