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Galaxy S6 only charges via computer and won’t charge via regular charger, other problems

S6 side sync

There’s no doubt the #GalaxyS6 is a great phone but just like any other “greats” out there, some of its users may sometimes find it frustrating. So below are the expressed frustrations of some of our community members regarding their Galaxy S6 device.

If you are new to our site, don’t hesitate to visit other similar posts.

  1. Galaxy S6 only charges via computer and won’t charge via regular charger
  2. Galaxy S6 overheating and other hardware issues
  3. Galaxy S6 keeps getting harassing call and voice mail from one number
  4. What to expect of Android Marshmallow on Galaxy S6
  5. How to create a backup of Galaxy S6 files
  6. Galaxy S6 lag, freezing, email issues

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 only charges via computer and won’t charge via regular charger

I’m begging for some help here. PLEASE!  My cell phone will charge on a laptop or car charger only. It will not charge on a wall charger. I’ve changed out cords, I’ve changed out the charger box, I’ve changed and swapped everything. I even went and bought a brand new Samsung charger and yes it was a Samsung brand. I’ve also had other Galaxy S6 users test my chargers and they all work for them. Just not for my phone.

I’ve seen this problem posted on your page from another Galaxy S6 Edge user. He had the same problem and when you gave feedback, he did not reply any further. I can’t seem to find a fix for this problem anywhere. My phone is under warranty, the Samsung warranty for one year. When I called them they had me set it back to factory reset and that seemed to work for about a week. Now it’s back to the same problem all over again and I am at a loss.

For me to send it in to Samsung for repair, they are quoting me $250 for this issue even though it’s under warranty. I feel it’s something that could be fixed here on my end and I’m really hoping you can help. I did read on your website where it states to check older apps and I have deleted all unnecessary apps from my phone and only use the ones that are most important. I have less than 20 pictures on this phone since deleting everything back to factory. I am at a loss. Please if you have any kind of fix for this issue let me know. I don’t know what else to do.

Thank you again so much for any and all assistance in this matter.

God bless.  — Jennifer

Solution: Hi Jennifer. It’s interesting to know that the issue was temporarily fixed after a factory reset. That the problem eventually came back days after the last factory reset is an indication that a third party application may be causing the trouble. Keep in mind that when we say third party apps, it refers to any software you install after the initial setup. They may be apps from Samsung or Google but as long as they are not part of pre-installed apps, they are still considered “third party”. What you can do to rectify the problem is by booting your phone in safe mode before you charge it. This will ensure that only the pre-installed apps are running during the charging period. To do that, just follow these steps:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Problem #2: Galaxy S6 overheating and other hardware issues

My phone has got so hot that it burned & left a scar on my arm w/an imprint of the side & Edge of the phone. Then the following day I picked it up & it scalded my fingers. It was so hot and I couldn’t hold onto it and dropped it causing it to crack! They state I must pay $200 to replace it when it’s not my fault and continues to heat up so hot that it’s getting heat fracture’s causing it to crack even more!

PLEASE HELP ME…I DON’T WANT TO HAVE TO CALL AN ATTORNEY TO HELP ME SO WHAT CAN I DO TO GET THIS DEALT WITH & GET A REPLACEMENT SENT TO ME? I’LL BE AWAITING YOUR RESPONSE AS SOON AS YOU CAN RESPOND AT YOUR EARLIEST CONVENIENCE, GOD BLESS! — Billie

Solution: Hi Billie. If the phone’s screen or body had been cracked, your best bet at this time is to get it replaced. As much as we would like to help you, fixing the cracked part requires physical diagnostic and fix. Obviously, we cannot do that for you. Please call Samsung or any relevant party (wireless carrier or retailer) and ask for a replacement unit. Don’t forget to mention that the phone overheated. That should give them an idea that the device may have some internal hardware issues to begin with.

Problem #3: Galaxy S6 keeps getting harassing call and voice mail from one number

I keep getting phone calls from a fax number. I have stopped the calls to the phone. What is happening now is the number realizing I am not answering is generating voice mails. So, since last Wednesday until today I have gotten almost 250 voice mails. All it does is beep.

I have sent numerous faxes to that number which is in Chicago. No response. My carrier says “something” to change my number which is not an option. They will provide me with a program that will stop the mails at a nominal charge of $4.99 a month. I refuse to pay that to stop me from being harassed. They tell me that it would be a violation of the privacy act to find out who is using this fax. So much for that. The voice mails are coming in even as I type. They start at 9 AM and stop at about 6 PM. — Leo

Solution: Hi Leo. The best party that can help you with this problem is your service provider. If their only “solution” to this problem is to charge you further, why don’t you pay a visit to your local enforcement agency so they can throw in their 2 cents? There’s nothing that we can give or tell you to do to stop the voice mails from coming in. You either have to find a way with your carrier to stop the problem without incurring cost, or you can resort to legal action. Because the voice mails are persistent, the case can rightfully fall under harassment category in almost any country. You are therefore entitled to defend yourself from the hassle via legal means.

Problem #4: What to expect of Android Marshmallow on Galaxy S6

I have had a Verizon Galaxy S6 as my only phone for as long as they have been out. I am on my second one and the first one had a charging issue.

The first time Android rolled out the Lollipop update, my phone went from being awesome, to being worthless. Lagging, ridiculous battery drain to name a few major issues. Then, thank goodness, they finally rolled out an update to Lollipop. Well, unfortunately, while it helped the battery drain and sluggish somewhat, it  still lagged terribly in performance. Thank goodness the phone wouldn’t charge one day and I had it replaced under warranty. Every morning, for the last year and a half, I have cancelled the Lollipop update. But now with Marshmallow coming out I have no idea what I should do. Any advise? FYI…I’m a fairly technology savvy guy. Thanks a ton. Learned quite a lot from you guys. — Russ

Solution: Hi Russ. Just like you, the general performance of the new Android Marshmallow remains a mystery to us until now. We honestly don’t have any idea how this OS will fare on Samsung devices and in Galaxy S6 in particular. Our job here is to point out problems as we receive requests for assistance from our community. We haven’t even updated our devices in our lab to Marshmallow at this time so there’s no way for us to give a fair assessment to this product. As much as possible, we stick to official firmware version so we can’t tell if the unofficial Marshmallow versions out there are okay.

We know that Android Marshmallow is heavily tested on current flagship phones like the Galaxy S6 and Note 5 so there’s a higher chance that a lot of minor glitches and bugs must have been addressed at this time.

A few good rules of thumb to follow following a major OS update though include wiping the cache partition, doing a factory reset, and making sure that all installed apps are fully compatible. The last one is usually the most common reason for problems following an update. Some app developers may not roll out updates for their product. That can cause all sorts of trouble as the new operating system may encounter conflicts with apps that are not optimized to work with it. If unsure whether an app is updated to work with Marshmallow or not, contact the developer or simply uninstall it.

In the meantime, keep watching for more articles from us about Marshmallow as more and more Samsung devices are starting to get the update.

Problem #5: How to create a backup of Galaxy S6 files

No ringing sound on incoming calls, no sound on boot up, no sound when releasing the volume sound control button, except with ear phones. When calling, my voice mail can hear with or without head phones, but when I press speaker there is no sound. Incoming calls vibrate but no sound. Can hear ringing with head phones on. Have checked all settings and all are correctly set.

Just had screen and digitizer replaced. Can hear ringing with head phones on. Just typing this to you has lead me to believe there is a problem with the speaker. What do you think?

I don’t know how to back up my phone and don’t know if when I do back up if it saves all my app information. Not sure how to get backed up info back if I try a hard reset. Not really technologically savvy. — Christopher

Solution: Hi Christopher. The repair process must have disconnected the speaker that now results to this problem. You need to check all the circuits are connected, especially the speaker assembly.

For your question as regards to making a backup of your data, the best way to go is by official means. Simply download and install Smart Switch on your S6 and computer and you are good to go. For a detailed description on how to use this product, please use Google.

Problem #6: Galaxy S6 running slow, freezing, email won’t sync

I don’t know what happened but somehow my stock email app dropped my accounts and greyed out. At one point it wouldn’t even let me sign in, though I was certain of my password. I could have also deleted an app that worked along side the stock email app, maybe?

Now I’ve got my accounts logged in (first I created a new email and logged that in, it worked. Then I just changed my password to my old email and it allowed me to sign in.), but the icon is still greyed out and I cannot sync my contacts.

All of a sudden my phone is overheating, running slower, etc. And it’s always been so good to me. I can’t say I’m overwhelming it as I am a minimalist type and I don’t have any games or excessive apps.

Is there any tips you have/app suggestions that would help my phone get over this fit?

Thanks, in advance! — Sarah

Solution: Hi Sarah. There may be a firmware glitch or malware causing the troubles you mention here. The issues above are some of the common symptoms if a device is either having a problem with the cache and/or operating system, or if it’s infected with a malware. Consider wiping the cache partition first to see if it will make any difference.

For minor firmware-related issues brought by apps and firmware updates, wiping the cache partition often does the trick. It’s because this procedure will literally delete all cached files in the cache partition, which will force the system to create new ones during the next boot up.

This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If wiping the cache partition won’t help, don’t hesitate to perform a factory reset. It’s by far the most effective solution to problems like the ones on your phone right now. Don’t forget to create a backup of your files first before proceeding to these steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 has several problems after cold weather exposure, other issues

S6 in snow

For those who emailed us about their #GalaxyS6 problems, kindly check this post as this may include your shared issue. More posts of similar nature will be published in the coming days to address other Galaxy S6 series issue so keep watching. If you want to check previously published issues, don’t forget to visit this page.

  1. Galaxy S6 Power Sharing app warning keeps popping up
  2. Galaxy S6 has several problems after cold weather exposure
  3. Unable to unlock a Telus Galaxy S6 Edge
  4. Galaxy S6 keyboard issue
  5. Galaxy S6 Edge overheating and won’t boot up properly
  6. Galaxy S6 keeps getting a pop-up that blackens the screen
  7. Galaxy S6 random reboot and call-related issue

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 Power Sharing app warning keeps popping up

Recently i have been getting these pop ups with a power sharing cable connected warning on them. It says i have connected a power sharing cable when there is clearly no cable in the phone and it has been draining that battery like crazy. It won’t charge and i have already tried putting it into safe mode and following the instructions on your page multiple times.

Even in safe mode it shows the pop up and continues to drain battery i went to the app store and all Samsung Galaxy S6 come with the power sharing app installed with no uninstall button. I have also done a factory reset of the device twice without fail both times have not fixed my problem. Any help would be nice thanks. — Cam

Solution: Hi Cam. If booting in safe mode and factory reset led you nowhere, try to disable the Power Sharing app itself. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for Power Sharing app and tap it.
  • From App info page, look for Disable/Uninstall update button.

Problem #2: Galaxy S6 has several problems after cold weather exposure

Recently had my phone exposed to cold weather for about 2 hours. When i arrived inside and started using my phone i immediately started getting “power sharing” notifications claiming that a cable was just plugged in. I would get this notification several times a minute and i never once had this happen prior to the cold weather. 

Also, starting at the same time, i experienced heavy lag in typing, browsing, streaming and everything else.

It has trouble charging, but does eventually recognize a cable but no longer does fast charging. I’m still using the same stock charger i got with the device. It used to fast charge no problem.

All this happened simultaneously with no prior issue in about 3 months I’ve owned the phone. — Oliver

Solution: Hi Oliver. Just like heat exposure, leaving any electronic device in cold weather can result to all sorts of problems. The battery can be hit especially hard if left in cold environment for extended periods and so are other components. The microUSB port on your phone may have  collected enough amount of moisture that may have shorted out another connector.

While cold temperature exposure cannot cause a software problem directly, the resulting hardware malfunction can mess up with the operating system if they create a series of errors. For example, if the microUSB port is no longer working properly due to short circuit somewhere, the operating system may actually be affected because it will keep on receiving hardware errors that it may not be able to handle. The errors may occur over and over again, overwhelming the operating system and creating a bottleneck somewhere. This repeated processing of errors all happen in the background and can be resource-hungry task for the processor. This in turn can cause battery drain as well as slow performance issues. We think this is what’s happening to your phone right now.

Try having the phone checked by Samsung so they can decide whether or not to repair the phone, or simply replace it for you.

Problem #3: Unable to unlock a Telus Galaxy S6 Edge

Hi there. Hi. I’m from Mauritius. I got a Samsung Galaxy S6 Edge locked to Telus (Canada). The IMEI : 358758060172153. The thing is that Telus themselves already gave the unlocking code that is “28684249”.

I insert this but it’s not working at all. I contacted several unlocking firms to get them paid to get it done but them said that it will be the same unlocking code “28684249” that they will provide.

Everytime I try, it said “Not Registered on Network”… what is it?

When I’m following the steps given, i still can’t access these options, please help.

I still can’t access these options when pressing *#197328640#

[1] UMTS > > [8] Phone Control > [6] NETWORK LOCK

when pressing *#197328640#, i got these..

I get these 7 options:

[1]Basic Info,

[2]AS Information,

[3] Nas info…

I did that as well, “Key Input Q- then Key Input 0000”  still don’t work to get the 8 options.

Please help… — Fawaz

Solution: Hi Fawaz. Depending on whether the phone uses CDMA or GSM, unlocking your phone may require a specialized software and set of instructions that we can’t provide. The first thing that you must do is to contact Telus for direct support with what software to use, or how to access options you are unable to go to right now. If your phone uses CDMA network while in Telus, you must need to connect the phone to a computer via a cable so that you can tweak some network information.

For GSM unlocking, the process is simpler. You only have to obtain an unlock code from either Telus or a third party company and enter the said code once the phone asks for it.

Now, the unlocking process is only limited to allowing your phone to connect to a certain network. You also have to make sure that your phone’s hardware is compatible with the wireless carrier you use in Mauritius. For more information about compatibility, make sure that you contact your local wireless carrier.

Problem #4: Galaxy S6 keyboard issue

I used to use Swift Keyboard and now I use Google Keyboard but they both have the same issue of becoming unresponsive. The keyboard will remain stuck on the screen (will not disappear/minimize) when you press the “back” key. The only way I could remove it was by restarting the phone.

The phone’s functionality was not interrupted i.e. I can still open Apps or press the menu screen button, use the “Back” key to exit from an App, turn the phone screen off/on but the keyboard will not disappear.

Have you heard of this problem with the keyboard function before? It does not happen all the time and I do not type fast so this is not the cause. — James

Solution: Hi James. This issue may be isolated to the said apps or not. Try to delete the Swift Keyboard or Google Keyboard apps cache and data. Here’s how:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the app involved and tap it.
  • From App info page, tap the Clear Cache and Clear Data buttons.

If wiping the apps’ cache and data won’t help, make sure that you delete the system cache by doing the steps below:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #5: Galaxy S6 Edge overheating and won’t boot up properly

When trying to charge my Samsung Galaxy S6 Edge, an icon appears that shows the power is 0% and a cord and charger needs to be plugged into the wall. However, it still appears when trying to charge it. When pressing the power button back on to restart it, won’t power up at all.  Could it be the cord or the charger or the cell phone itself that may be affected?

I bought it 6 months ago. Can it now be defective? Brought it to a cell phone repair shop and they put in a new battery, and it still wouldn’t make a difference. It also said on the screen that the phone is over-heated. Do you think it now needs replacement? Please advise. Thank you for your help on this matter. Sincerely. — Larry

Solution: Hi Larry. If you’ve tried using another battery (which may have voided the replacement warranty already) on your S6 Edge without any positive result, the  problem is most likely phone-related. That means that some other motherboard components may have been damaged or encountering errors at this time. If you still the option to have the phone replaced, now is a good time to do request for it.

Problem #6: Galaxy S6 keeps getting a pop-up that blackens the screen

All of these started 2 days ago and have gotten increasingly worse.

  1. At any time during use my screen will go black (looks like ad or popup) that has a small x on the bottom right that switched to the bottom left side). It cannot be clicked off, I have to lock & then unlock my screen.
  2. During calls, screen will go black and the call will suddenly switch to speakerphone.
  3. The phone will not charge on a cable only on my touch pad, but that is even intermittent.
  4. The phone when on lock screen will turn on and stay on.
  5. I uninstalled Samsung Gear VR

It’s just buggy and do not know what to do. Any help is very much appreciated. — Russell

Solution: Hi Russell. Try wiping the phone clean via factory reset. This will fix possible firmware glitch, or malicious software that may had been introduced to your phone via third party apps or by clicking on infected links on your browser. For easy reference, here are the steps on how to perform a factory reset on your Galaxy S6:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #7: Galaxy S6 random reboot and call-related issue

When I call my fiance ONLY, I hear a touch tone beep in my Bluetooth. It only happens when I talk to him. He doesn’t hear the noise. I switched headsets. 

It sounds like the old corded phones.  When you push a number,  you hear that beep. That is the noise.  It is very loud and happens at least once a day. I don’t know what to do.  Hopefully you can find anything that can be useful. Thanks for your time in advance.

Another issue. The phone likes to restart on its own. That has happened to both my fiance and I several times.

Thanks. — Nadia

Solution: Hi Nadia. If the touch tone beep only occurs when calling your fiance’s number, the problem may be on his end. Try using another number or another phone and call your fiance’s number to confirm this.

For the random restart issue on both of your phones, the first thing you must do is to isolate possible causes. Randomly restarting phone can be an indicator of either a software or hardware problem. To see if it’s a software issue, consider booting the phone in safe mode for several hours or a full day to determine if a third party application is the culprit. You can also try uninstalling third party applications until the issue is gone. Keep in mind that there is no surgical way to pinpoint the exact cause. You can try all the solutions provided in this post to see if the cause of the random restart is software in nature.

If nothing changes after you do all the stuff mentioned here, try using another battery. Sometimes, a bad battery manifests itself in random reboots.

If all else fails, have the phone checked by your local repair shop, or by Samsung for possible hardware errors.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 Edge does not boot normally, other issues

We bring you yet another post that addresses issues about the #GalaxyS6 series. Remember, if you don’t see your own issue not published here, kindly check our previous posts or watch out for more articles in the near future.

s6

In the meantime, these are the topics covered in this material today:

  1. Galaxy S6 won’t charge, loses battery power fast, and overheating
  2. Galaxy S6 Edge does not boot normally
  3. Galaxy S6 Edge takes time when making a call
  4. Galaxy S6 Edge front camera produces yellowish and blurry image
  5. Galaxy S6 Edge camera not working after repair

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 won’t charge, loses battery power fast, and overheating

Hi. I have tried multiple times using advice on your website but it isn’t working. Basically my S6 Edge randomly turned off the other day and wouldn’t turn back on. A few hours later it (it was warm this whole time) turned back on and displayed 30% less battery then before it turned off. It then did it again the same day and dropped from 60% battery to 19% after a few hours of being off. It has just turned off again and is warm and will not turn back on no matter what I do. It also won’t charge (or won’t show that it is charging). Does it sound like a battery issue? Could an app cause this to happen? Or do you think it could be software and I will have to send it in to Samsung?

I haven’t recently dropped it, It hasn’t touched water. Not sure why it suddenly decided to do it. Any help would be appreciated!! Thanks *NOTE* I dont know what my Android version is, I just picked the lollipop version. — Nathan

Solution: Hi Nathan. Based on your problem description, it appears you have a hardware issue. It may be a bad battery or an entirely different component like a bad CPU or related parts. Since you’ve already tried our suggestions, you can safely assume that this issue is beyond your ability to fix. Call Samsung and let them do a full hardware check.

Problem #2: Galaxy S6 Edge does not boot normally

Hey Guys, I have a Samsung Galaxy S6 Edge and it keeps on blacking out. I have tried everything and still won’t turn on. I have had this phone for almost a year and this is the third time in one week that it has blacked out without me knowing. Whenever my phone blacks out, I would have to wait half a day or so for at least half/all of my phone battery to die out before it decides to turn back on, and or if that does not work I would put it on charge to see if the charging symbols would at least appear. But this time it just won’t turn on!! You wouldn’t happen to have any chance of explanation this could be, would you? — Shebasalesa

Solution: Hi Shebasalesa. Unless we know the full history of your device, there’s no way for us explain what the problem might be. The best that you can do right now is to check if you can make the phone boot to another mode so you can do something. Before you try anything, make sure that you leave the phone is connected to a charger for at least 30 minutes so ensure that the battery is charged.

Boot in safe mode. Doing this procedure is usually suggested if you suspect that a third party app is messing up with a device. However, in your case, you want to do it to see if your S6 will respond in a different mode. Here’s how to boot your S6 in safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Boot in Recovery mode. Recovery mode is where you want to go to if you wipe the cache partition or factory reset. If you can boot your phone in this mode, there’s a chance that you may be able fix the problem by doing either of the two or both. Here’s how to boot your S6 in Recovery mode:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.

Boot in Download/Odin mode. If your phone won’t boot in safe mode and recovery mode, your only hope depends whether or not it will on download mode. If your phone will boot to download mode, you may be able to bring the phone back to normal mode after installing stock or custom ROM.

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Down key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Down key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Down and Home keys.

Remember, if you’ll be unable to boot your phone to any of these modes, you’re out of luck. You must find a way to have it repaired or replaced.

Problem #3: Galaxy S6 Edge takes time when making a call

Hi. I seem to be having a common Samsung Galaxy S6 Edge problem. I use T-Mobile but my phone is unlocked and originally from AT&T. I am in Berrien Springs, MI 49103. When I try to make a call, I have to wait about 30-45 seconds to hear the sound that the call is going through before it starts to ring. Also, when people call me, they say it rings once and then goes to voicemail. I have tried it and I got the same result. The troubleshooting tip I saw before on this site doesn’t help me as it seems I don’t have VoLTE in my phone. Funny enough, I went to another township about 15mins away and my calls were coming in and when I made a call it went through in the regular time. — Alwayne

Solution: Hi Alwayne. This is one of a few issues that only your wireless can help you with. The problem may be network-related that’s why it only affects your area so you have to let them know about it.

Problem #4: Galaxy S6 Edge front camera produces yellowish and blurry image

There seems to be a problem with my phone’s front camera. I find there is a difference in the image quality when compared with another S6 Edge’s front camera. The image quality is not at all similar. I even tried to factory reset the phone but the problem still persists. I cleaned the lens of the front camera but unfortunately, that too didn’t help. The image quality is slightly blurry and yellowish. It’s only a few months old phone. I love the phone and the camera. What could be the possible solution to this? I’ll be glad if you could help me fix this issue. Thanks! — Rohit

Solution: Hi Rohit. Did you change the settings of the camera app, especially its white balance? If you are fond of changing settings without knowing exactly what you’re doing, make sure that you reset the camera settings back to default. You can do that by doing the following:

  • Open the Camera app.
  • Tap the white gear-shaped icon.
  • Under Camera settings scroll down to the bottom and tap Reset settings.
  • Tap Reset.
  • Tap Ok.
  • Go back to home screen.

If resetting the camera settings won’t help, there may be a third party app that interferes with the camera app. Boot the phone in safe mode to see any difference. If camera output remains even if safe mode is engaged, you can assume that you have a bad hardware. Call Samsung and ask for a replacement.

Problem #5: Galaxy S6 Edge camera not working after repair

I recently cracked my screen on my Galaxy S6 Edge +. I went to a repair store they fixed the screen, but while doing this when the phone was assembled the camera did not work. Every time it was opened I got the “Camera Failed” popup. The front facing camera worked fine. I tried clearing the cache partition and completely resetting my phone and nothing worked. The repair shop ordered a new camera part to see if that would fix the problem, but it hasn’t been delivered yet. Is there any other things I can attempt to get the camera working? — Alessandro

Solution: Hi Alessandro. Unfortunately no. work with the repair shop guys to have the phone’s camera fixed.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Galaxy S4 unable to hear voice of caller, other issues

Galaxy S4 call

Hello guys! Here are more #GalaxyS4 problems and solutions taken from emails of some of our readers. We also suggest that you visit more S4 posts in this page if you can’t find a solution for your own issue.

  1. Galaxy S4 keeps restarting and stuck in boot screen
  2. Galaxy S4 audio not working properly
  3. Galaxy S4 unable to hear voice of caller
  4. Snapchat’s Lenses not working on Galaxy S4
  5. Galaxy S4 won’t boot up

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S4 keeps restarting and stuck in boot screen

Good Afternoon everyone involved with “The Droid Guy”!

First off I would like to say that your site has been extremely helpful  in solving problems on my devices, and friends devices before.

I realize this is a completely free service and so I would not feel comfortable asking for help without trying everything, and spending hours online trying to work out the problem! (Not wanting to fork out $1000 yet for the S7, I’d like to keep this phone alive).

So, to the problem!

The S4 in question started running really slowly whilst I was away in Europe (originally from Australia). It then began to randomly freeze and restart, and the restart would ‘hang’ on the Samsung logo, requiring the battery to be taken out and then restarted.

This was about the same time as the new software update was released, so I simply downloaded the new software, updated all the apps, hoping that would fix it. No dice, still hanging/restarting/not able to boot up with a battery removal.

So, I ran in safe mode (Problem still persists, however admittedly less frequent it seemed – maybe I just used my phone less?). I then cleared the Cache, and ran in safe mode – No Dice. Removed SD card, and all large files, restarted – Problem Persists. Deleted all unnecessary apps, files, possible .APK files etc., still exact same problem.

So, I backed everything up and did a complete factory reset and wiped everything off it and started from scratch.

I barely had time to go into settings and see how much free space I had to play with before ‘Unfortunately Settings has stopped’ followed on by the inevitable restart.

I thought maybe a voltage change whilst overseas may have messed with the battery, however it is not warped and seems to perform perfectly fine.

I am at a loss, and after having tried everything I can, from all the sources I can find, I am not sure what is left! It sure is puzzling!

Being out of warranty it probably will not be worth taking into a store to get looked over, but perhaps it is time to bite the bullet and buy a new phone? A bit odd if there is no questionable problem!

Absolute Best Regards. — Rhys

Solution: Hi Rhys. A situation like yours can happen due to a number of reasons. Some devices freezes or goes into bootloop after an installation of a ROM and  still using the dalvik-cache of the old ROM. Others may be caused by some third party app issue, fatal virus, incorrect phone settings, bad operating system, or incompatible firmware upgrade.

Your primary task is to find what the true cause is. A good way to begin with is to identify what you did previously before the symptoms started to appear. If you think that they start after installing an update, there’s high likelihood that the new system files are interfering with each other causing slow performance and instability during boot sequence. Since you’ve already tried almost all the software tricks that a user can do on his/her end, the only remaining solution that we can suggest is that you flash a stock firmware. Manually installing stock firmware will ensure that everything is fresh from get-go.

You can use Google to find the instructions if you haven’t tried doing the procedure before. Be sure to know the correct model of your Galaxy S4 before downloading the exact firmware to avoid bricking your phone. Flashing a firmware is essentially modifying the software, which means it can be risky. Make sure that you follow the instructions to the letter to avoid complications.

Problem #2: Galaxy S4 audio not working properly

I have been having sound issues off and on for about 2 months now. When I turn my phone off/power cycle or reset it, sometimes the sound works in the intro and then stops working. In addition to my phone not producing any sounds, sometimes when i make a phone call, i cannot hear anything but the recipient on the other end can hear me; this is usually fixed by power cycling the phone multiple times over and over. The in-call sound issue is less common than the main sound issue.

Also going hand-in-hand with the main sound issue, when the sound is not working properly neither does the video player. It lags and is very slow like watching a slide show. I originally thought it could be a third party app causing the problem so I put the phone in “safe mode” to see if the sound would work. I got the same results in safe mode. It would work for a couple of seconds to a minute and then stop making any sounds. I’ve cleared the cached data, preformed a full factory reset (4 times in the last month).

I also had a brand new speaker put on the phone just in case that was the issue. When the problem persisted I had my phone “flashed”, it did not solve the problem either and the tech who performed the “flash” suggested that it is an issue in the phones software.

Two weeks ago after a routine power cycle, (dye to not being able to hear anything in call) the sound started working again and continued working for 6 days straight, then randomly stopped again.

I know that it is not a speaker or volume issue because when it does work, it is loud and clear. AT&T techs suggested I download an app called “Sound About”; it did nothing for me and has since been uninstalled.

With as advanced as phones are becoming, I have a hard time believing that this problem is not a simple fix. I’ve Google every possible solution and even tried all of the suggested trouble shooting tips on your site to no avail. It is certainly getting to be a hassle, having a phone and not being able to watch videos, listen to music, hear my awesome ring tones etc. Please tell me there is a magic “cure all” solution that I just have yet to stumble upon. I appreciate your time and consideration in this matter and thank you in advance for your help.

Should you need any further information or explanation of the issue please do not hesitate to contact me.

Cordially — Heather

Solution: Hi Heather. Unfortunately, there’s no such thing as “cure all” solution that we can provide. If you’ve read some of our posts, you will notice that we’re here to give some suggestions on how to find that exact cause of the problem, and sometimes offer solutions for them. Diagnosing an issue is a critical part of our “service” but if we can’t pinpoint the problem, we offer the basic software troubleshooting and solutions to hopefully fix something. In your case, it appears that you have already tried everything a user can do to identify the culprit but to no avail. It’s our first to encounter this particular issue on a Galaxy S4 so this may be an isolated case. That the problem happens intermittently though makes us believe that there is no hardware issue involved. There must be a software or app glitch behind this trouble.

We suggest that you do another round of factory reset and observe the phone for at least 48 hours. Make sure not to install anything throughout the observation period so you’ll know if an app is to blame. If the speaker or sound will work normally during this time, try to install apps individually, keeping in mind to observe how sound works each time.

Problem #3: Galaxy S4 unable to hear voice of caller

I frequently receive an incoming call and hear no voice on the other end when I answer. Caller says later it rings 2-3 times and the call drops. Also, when I call out, a large percentage of the time the phone shows “ringing” but is not ringing necessitating at least one additional dial. My wife uses a 3III; both of us are with Cricket. She is experiencing none of these problems. Also, I almost never see the 4G whereas my wife does. Last night I verified by putting them side by side that it’s not position in the house.

FYI: This is my third S4, original new when AT&T switched to GSM; replacement was refurb, third was new, at my insistence. All have same problem. I think something is wrong with the S4 technology.

I now have a new problem: I followed your directions to try a soft reset; result was all my screens are gone, replaced by much larger fonts and a different Accuweather widget and my documents folder has disappeared. I AM REALLY SICK OF THIS PHONE AND HOPE YOU CAN HELP ME. — Robert

Solution: Hi Robert. Call issues like what you have are almost always network-related so this must be very frustrating for you, especially if a carrier can’t seem to figure out what’s wrong. That doesn’t mean though that we can be of much help as our suggestions are centered on fixing problems on the phone itself.

If you want to do basic troubleshooting on your phone before calling AT&T again, we recommend that you begin with wiping the cache partition. A corrupted or outdated system cache can sometimes result to weird glitches so refreshing it is good. Here’s how to do it:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, Power key
  • When the phone vibrates, let go of the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select. The phone will automatically restart after the cache is wiped.

You also want to see if a third party application is to blame and the best way to do that is to restart the phone in safe mode.

When in safe mode, your phone will prevent third party applications from running. If the issue won’t occur in safe mode, that’s a confirmation that you need to uninstall apps until the issue has been eliminated.

To boot in safe mode, just follow these steps:

  • Turn the device off completely.
  • Press and hold the Power button.
  • Once the Samsung Galaxy S4 logo appears on the screen, release the Power button.
  • As soon as you release the Power button, press and hold the Volume Down key.
  • Continue holding the Volume Down key until the phone has completed the reboot process.
  • If you can read ‘Safe Mode‘ at the bottom left corner of the screen, release the Volume Down key.  Otherwise, repeat the process until you can boot the phone to Safe Mode.

If you want a more drastic solution, you can also opt to do a factory reset. As the name suggests, this procedure will restore all default settings of your apps and operating system. This will also give you back the default widget settings. For easy reference, here are the steps to do it:

  • Switch your phone off.
  • Hold down the Power, Volume Up and Home buttons at the same time for about 10 seconds. Release them when the Android logo appears on the screen. This will bring up the unlock/reset menu.
  • To navigate through this menu, use the Volume Up/Volume Down buttons to scroll up and down and the power button to confirm selections.
  • Scroll down and select Wipe Data/Factory Reset.
  • Scroll down and select Yes – Delete All User Data.
  • When prompted, scroll to and select Reboot System Now. The phone will then reboot to its factory settings.

Problem #4: Snapchat’s Lenses not working on Galaxy S4

Hi, I’m having a problem with my Snapchat app. I just had an S4 for 3 years and never had a single problem with Snapchat. I bought a brand new S4 and now Snapchat has a problem. The lenses on Snapchat work fine when you take a picture, but when I try to take a video with the lenses, it says “Lenses is not supported on your device”. With my last S4 it worked perfectly. This brand new S4 it will not work on. I’ve tried researching all over the internet and nothing has helped. Snapchat is up to date, I’ve tried installing and re-installing etc etc.

Could you please tell me how I can fix this ? I’m an addict with Snapchat and this is driving me crazy. I also  do not have the filters for “fast forward, slow motion, and reverse”. — Tim

Solution: Hi Tim. This problem is best answered by Snapchat developer team than by us and we have no way of knowing why a certain feature won’t work on your device. It won’t hurt though if you try to make sure that your phone is running the latest available Android version. If your phone’s firmware is up-to-date, please contact Snapchat by visiting their support website.

Problem #5: Galaxy S4 won’t boot up

After going for a run my music stopped and my phone wouldn’t turn on. i took the battery out hoping it would do something but whenever i put it back in the phone screen just shows the restarting screen but actually doesn’t restart. This is the same thing that has happened to my HTC ONE M7. I don’t know if it’s the charger or the socket or something but i don’t know how to fix it or bring it back.

Please help. This has happened to me 2 times and i have had to reboot and download all my songs 2 times too much.

I actually don’t know the Android version so the Android version isn’t really true. I just did it so i can move on to this part of the help section. Hopefully you guys can help me. — James

Solution: Hi James. Try to boot your phone first in safe mode to see if an app is preventing the phone from completing the boot sequence. If that won’t help, consider doing a factory reset via recovery mode. Please refer to the previous suggestions above.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.