T-Mobile, who before the failed AT&T merger always sat on top of JD Power & Associates customer service lists, is closing 7 call centers. These closures will ultimately affect 3,300 customer service employees company wide. Call center employees were a crucial part to T-Mobile’s success with JD Power & Associates.
T-Mobile is closing call centers in: Allentown, Pennsylvania; Fort Lauderdale, Florida; Frisco, Texas; Brownsville, Texas; Lenexa, Kansas; Thornton, Colorado; and Redmond, Oregon.
More after the break