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call center closures

T-Mobile Closing 7 Call Centers, Impacting 3,300 Employees

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T-Mobile USA CEO Philip Humm (photo: TDG)

T-Mobile, who before the failed AT&T merger always sat on top of JD Power & Associates customer service lists, is closing 7 call centers. These closures will ultimately affect 3,300 customer service employees company wide. Call center employees were a crucial part to T-Mobile’s success with JD Power & Associates.

T-Mobile is closing call centers in: Allentown, Pennsylvania; Fort Lauderdale, Florida; Frisco, Texas; Brownsville, Texas; Lenexa, Kansas; Thornton, Colorado; and Redmond, Oregon.

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