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Galaxy S8 keeps getting a copy of SMS in Facebook Messenger app, other issues

Hello Android community! Welcome to our new #GalaxyS8 and #GalaxyS8+ article. We are now receiving increasing number of S8-related issues so we hope that this post will be helpful to a lot of S8 users in the coming weeks.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S8 wireless fast charger does not charge battery to 100%

Hello. I recently purchased a fast wireless charger (EPPG950) for my S8 which i purchased last month. for some unknown reason my phone would not charge up to 100 and it stops at 84 even if i did left the phone for an overnight charge. however my phone will charge fully when using the supplied cable charger with it. Just to rule out any issues with the wireless charger, i did use my S7 on the wireless charger and it did charge up to 100 with no issue. is there any software glitch that would prevent my phone from being fully charge using the wireless charger while the device is turned on? i did try to charge my phone powered down and it did charge to 100%. is there anyway way around this? — Louie

Solution: Hi Louie. How long did you wait while charging wirelessly with the phone powered on? Keep in mind that wireless charging takes longer to fully charge a battery compared to USB charging. It also can sometimes take a long time to fully charge a battery when the phone is powered on, especially if there are a lot of apps running actively and in the background. If the wireless charger doesn’t do its job by fully charging the battery to 100% regardless of how long you’ve waited, then it must be replaced. This is our first time to hear of such issue so there’s no known fix for it.

Problem 2: Galaxy S8 won’t work with Bluetooth car kit of 2012 Toyota Corolla

Hi. Got a Samsung Galaxy S8 for mother’s day and for some reason I can’t get it to connect to my 2012 Toyota Corolla. I used to have a S5 which connected perfectly. It will pick up car audio but when trying to connect the S8, it says that it phone is not compatible. Am I doing something wrong? — Natalie

Solution: Hi Natalie. We don’t it’s a phone issue. A lot of times, incompatibility issues between new phones and car kit systems are caused outdated car kit bluetooth. In other words, your S8 is just too advanced for the oldbluetooth system in your car. Contact your car maker or the car kit maker and ask them for assistance.

Problem 3: Galaxy S8 can’t read an encrypted SD card

Hello. I recently purchased a S8 from HK. I had an S7 with an encrypted memory card on board. unfortunately when i transferred my memory card to S8 it would not read the content of my memory card. Unfortunately i already restored my S7 to its factory default and wipe it out. My concern is, S7 cannot recognize the memory card that was previously encrypted by the same device. I would like to know if the is away for me recover my files stored in the memory card using my S8. I did copy the files on my memory card and had the memory card reformatted, however the filed that i copied from the memory card cannot be viewed. Thank you. — Louie

Solution: Hi Louie. The only device that can read an encrypted storage device like an SD card is the device that encrypted said SD card in the first place. Having a second device be able to read an encrypted SD card would defeat the purpose of encryption.

Problem 4: Galaxy S8 keeps getting a copy of SMS in Facebook Messenger app

Whenever I receive a text message through the factory installed app Message+ I receive a duplicate message in the Facebook Messenger app, even if we aren’t friends on Facebook. I can’t figure out through phone or app settings how to stop Messenger from duplicating my incoming texts! Please help! — Russell

Solution: Hi Russell. You must have enabled a Facebook Messenger setting that allows both apps to receive SMS. To fix the problem, you must turn a setting off in Facebook Messenger. Here’s how:

  1. Open Facebook Messenger app.
  2. Tap the profile icon at the top right hand side.
  3. Tap SMS.
  4. Slide the slider to the left for SMS in Messenger.
  5. Tap TURN OFF SMS when prompted.
  6. Select your desired messaging app (Message+).

Problem 5: Galaxy S8 Phone app no copy-paste option, Phone app blocks both calls and messages

Hi. I just upgraded from the Galaxy S6 to S8 and w things annoy me: 1) is there a way to copy a number from a web site and paste it to my dialing screen? When I copy the content and switch back to the dialing app I hold the screen but no popup to paste appears 2) is there a way to SEPARATELY block numbers but not texts? The s6 allowed this type of customization… I would like to be able to receive texts but not calls from certain numbers. — Daniel

Solution: Hi Daniel.

  1. No, the native dialing app (named Phone) does not have a copy-and-paste feature so you can’t paste a number to it.
  2. The only way to block a contact in the Phone app is by going to app’s Settings>Block numbers. Unfortunately, this option is blocks both voice calls and messages from said number. Try to use other dialing apps from Google Play Store to see if you can find one that provides what you’re looking for.

Problem 6: Galaxy S8 plus won’t stay connected to home wifi

HI Android Guys. Recently i purchased Samsung Galaxy S8 plus in Saudi Arabia, and after bringing it to my home, i connected to WiFi., The WiFi connection is connected for 20 to 30 Seconds and automatically getting disconnected. but when i shows this same problem to the place of purchase, the WiFi connection is stable over there. Please advise. — Khan

Solution: Hi Khan. If your new S8 can connect to another wifi network fine, then the problem lies in your home wifi. Make sure to let the wifi administrator know about the problem so the problem is fixed. There may be some settings in your wifi that restricts or limits how long a device can connect to it. There is long list of possible causes of this problem so if you can’t fix it by checking the settings of your router, contact your internet service provider (if the router came from them), or the router maker.

Problem 7: Galaxy S8 shows blank Google maps when using apps

I’ve got an S8 plus. Google maps works fine but when I open an app like booking.com or similar, when you look at map view in the app it’s blank. You can use terrain view but map view shows nothing. It seems to be the same on any app which has a map in it. — Kenneth

Solution: Hi Kenneth. If the problem appears in multiple apps in your phone, the cause may lie on the Google Maps app itself. Try wiping the cache and data of the apps involved by doing the following:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping the apps’ cache and data won’t work, do a factory reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Problem 8: Snapchat on Galaxy S8 not working properly

Hi. I have a Samsung S8. If I take a snap and someone sends a chat through that snap all I get is black text. but if I open it, it goes to the snap in my story but does not show the person’s comment.

Also, when it comes to filters it just loads but does not trace the face soo….no filters at all. — Winnipaurah

Solution: Hi Winnipaurah. The answers to your questions are app-specific, which means that they best provided by the developer itself. If wiping the app’s cache and data  and factory reset won’t fix them, contact the developer for support.

Problem 9: Galaxy s8 gets delayed SMS

Brand new Samsung Galaxy S8 is not correctly receiving messages from iPhone. Messages can be delayed several hours, the I’ll receive multiple messages at once all but one of which were sent previously. In some cases, the same is occurring on messages I send – user will receive a group of them hours later. — Will M

Solution: Hi Will M. We don’t think it’s a phone problem but you can try factory reset your phone first so you can compare how SMS messaging works afterwards. If nothing changes, contact your carrier and let them troubleshoot and solve the problem for you. An issue like this can be caused by a network glitch (either in your own network or the other party) so the solution is beyond you.

Problem 10: Direct TV app in Galaxy S8 keeps freezing

DIRECTV app on Samsung Galaxy S8 Constantly freezes. Phone says it’s slowing down the system with errors. — Scott

Solution: Hi Scott. Clear the app’s cache and data first. If that won’t work, contact the developer of the app and ask for direct assistance.

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem 11: Galaxy S8 won’t stay on silent or vibrate mode

A brand new Galaxy S8 and the sound mode will not stay on silent or vibrate only. It will change itself back to sound mode within minutes of changing it again. I have already turned off all notifications in apps and it did not help. I am not allowed to have sound on at work and therefore cannot carry it into the building. Very annoying problem for a new phone I cannot carry.         — Bob

Solution: Hi Bob. If you want to disable all sounds at once, you can try the following steps:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate to Settings>Accessibility settings icon.
  3. Tap Hearing.
  4. Tap Mute all sounds Colors to turn the slider on or off.

Note: These instructions apply to Standard mode only. If you are in Easy mode, here are the steps on how to switch to Standard mode first:

  1. From a Home screen, navigate: Apps icon>Settings icon>Easy mode icon.
  2. Tap Standard mode then tap APPLY (located in the upper-right).

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S8 camera vibrates when camera app is used, music player skips tracks, other issues

Hi Android community. We bring you one more post that answer some questions regarding Samsung’s newest high-end phone, the #GalaxyS8. We hope you’ll find this material useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: How to block private numbers on Galaxy S8

I get a lot of blocked calls so I downloaded an app. It was working fine then one day I was on my phone and the private call called in while I’m on the phone and the whole call dropped. So I thought it was the app so I uninstalled and downloaded another app that blocks private numbers and it’s still doing the same thing, dropping the call that I’m on. I want to block private numbers without having the calls I want dropped. — Tara

Solution: Hi Tara. First of all, installing a third party app (we’re assuming the apps you installed are not from Samsung, Google, or your carrier) to block calls is redundant since the default Phone app from Samsung already has such feature. We don’t know what app you installed though so we cannot say for sure if it works properly or not. Try to avoid installing anything unless the feature you’re looking for is totally absent from your system. This will not only free up memory space but can also spare you from additional burden on the battery, as well as prevent you from unnecessarily exposing your information from third parties. If you want to use the built-in call blocking feature in your Phone app, do the following:

  1. Open the Samsung Phone
  2. Open Settings by tapping on the three-dot icon on the upper right.
  3. Tap Settings.
  4. Tap Block numbers.
  5. Tap Block anonymous calls. This will tell the phone not to receive calls from unsaved numbers.

Secondly, the calls dropping problem may be fixed by your carrier so we recommend that you ask them for support on this one. They are in the best position to address this issue since they are in the business of providing calling service to you in the first place.

Lastly, again, we recommend that you refrain from using third party apps for this issue. Unless you are 100% positive that such app can help and the developer’s reputation is okay, you should just stick to the first two suggestions above.

Problem 2: Unable to send videos in Total Wireless Galaxy S8

Hi. We purchased our S8s new from Walmart in March 2017. We have Total Wireless service (Walmart based) on Verizon Carrier. I have been trying to send small videos through text messages app and it will not go through. We also used to be able to attach at least 2 pics at a time and send, but now it’s only one. It says that data limit reached when we do either. I’m quite frustrated because according to Verizon we should be able to send up to 100 MB messages. 1 video message is 55.6 MB for example. These are not that big.  Was hoping you might have a solution. — Dana

Solution: Hi Dana. This is a problem that should be fixed by your carrier, Total Wireless. Verizon is simply providing the physical infrastructure but the system, that is, software and under-the-hood workings, are provided by Total Wireless, which is your carrier. You should talk to Total Wireless about the issue and not Verizon. There may be a certain file size limit when it comes to sending MMS on their system and you may be going over that limit.

Total Wireless is a prepaid wireless phone service so if you run out of mobile data credits, MMS, which requires internet connection to operate, will obviously fail. Make sure that you troubleshoot the issue when you have working mobile data connection.

Problem 3: Galaxy S8 camera vibrates when camera app is used, music player skips tracks on its own

Hi. I have two main problems with my phone right now.

The first is with the back camera. Whenever I turn the camera on, the camera starts to vibrate for at least 10 seconds before it stabilizes. It is only after that vibration that I can use the camera. While it is vibrating the image is blurry and it makes a funny vibration sound close to the sound bee will make and of course no other button nor camera option works while it does that.

The second is with the inbuilt music player. That is the only music player I use in my phone and recently music stops playing on its own and sometimes it skips to the next music still on its own. I can’t listen to music anymore due to that. Then again I have noticed it does that when my earphones are plugged in. I might be wrong but so far I have not encountered the issue when I play music on my phone on its speakers.

Apart from that another problem I have encountered and also noticed it only when my earphones are plugged in is the fact that the Google voice mike opens on it’s own. It also did that with S voice, as in it will open on its own and I thought deleting the S voice app will solve the problem but instead it made it worse. I really do not know what else to do. Please help me out. — Gaelle

Solution: Hi Gaelle. We have no idea about the history of your phone, if whether or not it suffered any physical damage due to moisture, temperature extreme exposure, or water damage, but we suggest that you don’t address the issues individually. Instead, we recommend that you treat these issues as symptoms of a rather bigger issue, probably a hardware one. A new Samsung flagship like an S8 shouldn’t have these issues so early in its life so something’s not really right hardware-wise. For example, the camera vibration that occurred when you open the camera app should not be there in the first place. To check if it’s a hardware issue, make sure that you do a factory reset and see what happens from there. If the same symptoms continue to occur after that, with no apps installed yet, you can bet bad hardware is to blame. In that case, we strongly suggest that you contact Samsung or your carrier to have it replaced.

For reference, here are the steps on how to factor reset your S8:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Problem 4: Galaxy S8 screen remains black and won’t turn on

When the phone is powered on, the light at the top flashes showing it is powered on but the screen is black. I cannot also using quick shortcuts bring up the camera which shows on the screen and one-handed mode which shows the normal display in the background with a smaller version of the black screen in the corner. I have tried when it is powered off accessing the recovery mode. before I get there it has 2 screens one saying installing update and then the next saying no command. I have got into recovery mode and cleared the cache but that has not fixed the issue. i have also held volume down key, home key and the power key.and it says do you want to download the custom OS. i have tried clicking the volume down key to cancel but every time I do it the install custom OS screen appears. I don’t know if this is relevant or not but i figured it was better to include it than not.

The screen also overrides the black screen when a phone call comes through. It started last night when my phone was on 2% while I was using an app. So i quickly went to plug it in. The screen went black and the blue light came on to indicate that it was powering off. Then it quickly flashed up the home screen, then shut down again. After leaving it to charge a while i turned it on and the black screen started. — Ewan

Solution: Hi Ewan. We’re not sure if we understand the situation clearly here but there’s only one overriding rule that you should follow. If the phone appears on (because it makes sound notifications and vibrations) but the screen remains black regardless of what you do, something must not be right with the screen assembly. It’s either physically damaged, or there’s an unknown hardware glitch preventing it from turning on. Either case, you must let a professional take a look at the hardware to fix the problem. There are no software tricks that you can do in this situation.

Problem 5: Galaxy S8 won’t show app shortcut in Home screen

Anytime that I download a new app from Google Play app, after it downloaded and it tells me it has added the app to my home screen it isn’t there. When I pull up the screen with all the apps it isn’t there either. I search for it and I find it and then from there I press and hold until I see add to home screen and I click that and it doesn’t go to the home screen. Any apps I’ve had in there for awhile it add to the home screen just find. This is super annoying when I wanna get to the app quick. — Cmjimenez87

Solution: Hi Cmjimenez87. In order to assist you, we need more information further. What you provide are very basic and do not give any specific details that might help us figure out the cause. Please get back to us and provide relevant details by answering the following questions:

  • What is the name of the app are you having a problem with?
  • Are you using stock Samsung firmware or custom ROM?
  • Did you install any other apps that might modify home screen behaviors, or prevent an app shortcut to be added to the home screen?
  • Did you do anything different prior to noticing the problem like install an app or update?

Once you get back to us, we’ll update this post accordingly and provide the answers.

In the meantime, you can also try to do a factory reset and see if that will make any difference. Refer to the steps above on how to do it.

Problem 6: Galaxy S8 videos sent via MMS are grain, low quality

I have the brand new Galaxy S8. For work, I often have to send videos to my boss through text. Even one 15 second video on the lowest possible quality setting is so grainy, you can hardly make it out. This is a brand new, 2017 phone. I really hated Apple and was really looking forward to switching to Android, but even my old iPhone 4 from years ago, sends clear video with ease. I know this issue was discussed, but it only explains why it happens, not how to solve the problem. I can’t imagine that such a huge company boasting such an awesome camera and video update has a problem like this that can’t be fixed. — Rebekah

Solution: Hi Rebekah. The problem is not your phone but how the messaging app or your carrier’s system converts (which one is responsible must be figured out by your carrier) reduces the quality of your videos. Pictures and videos sent as MMS (via text) are often converted by carriers to save on bandwidth, or to allow them to be transmitted in the first place. Stop blaming Samsung and start talking to your carrier about it.

Problem 7: Company app won’t work in Galaxy S8

Yes, thank you. I have problems getting into a company app. Worked fine for 3 weeks, then won’t get on to app. It works fine at home but not at work. I have took it to BestBuy twice and talked to IT at work. They say it is the phone. I had another device sent to me. This one worked for 1 day and does the same thing. Can you give me any advise? Thanks. I have cleared all cooking and browser history. — Robert

Solution: Hi Robert. First of all, we don’t know what app you’re talking about and we have no idea what error or problem you’re having. Let the developer, the maker, of the app know of the issue so they can check what it’s not working on your S8. there’s a chance that they haven’t coded it to work with your phone since it’s the latest from Samsung.

Secondly, even if we do know its name, we will still be unable to help you since we are not the developer of such app. It may be incompatible with your phone, or something must have changed to cause it to fail. Did you install any update before noticing the problem? If you did, try to uninstall the update (we’re assuming it’s an app update) by simply deleting the app’s data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Problem 8: Galaxy S8 screen is black, won’t power back on

I had to write to you from my GF’s phone because my phone won’t turn on at all. I have a Galaxy S8 plus. Yesterday, throughout the night when i connect it to the charger it will turn off on its own. Phone hasn’t been dropped nor has the battery ever been drained. A few times it would turn back on. But since 1am, it doesn’t turn on at all. I’ve tried holding the volume up button and power button and nothing. Any advice? Or should i just go to the store? Thanks. — Osmany

Solution: Hi Osmany. Try to see if you’ll be able to turn the phone on to other modes — Recovery Mode, Download Mode, or Safe Mode. If it can power on to any of these modes, there’s a chance that you’ll be able to fix it on your end by doing follow up troubleshooting. Below are the steps on how to boot to each of these modes and the respective troubleshooting that you can do afterwards. Remember, if your phone won’t power on at all, or the screen remains black, have it replaced.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 9: Galaxy S8 not getting signal

My Samsung Galaxy S8 gets no reception at my lake cabin. I have a Tracfone service now and have gotten service there in past years with my Tracfone flip phone, but not with my Galaxy S8. I couldn’t get service there with T-Mobile either on the Galaxy S8. I think it’s the phone and not the service. Can you help me? I can’t answer your questions. — Kathy

Solution: Hi Kathy. We don’t think there’s anything that we can do to help you in this case. You should talk to your carrier and see if your cabin’s location is covered by their service. You can’t just rely on historical experience. It’s possible that the area may have very poor to non-existent coverage, or there’s an on-going outage that affects your location. Your carrier should be able to confirm which of these scenarios is true. There’s nothing a third support team like us can do to improve the signal in your area.

Problem 10: Galaxy S8 screen showing pixelation, keeps flashing

First problem occurred 2 days after I purchased the phone. a number of pixels broke in the upper corner, when I returned to best buy to see what could be done, was told might or might not be a defect, nothing they could do. I would have to pay to get it repaired.

Second, the screen will flash when open or flashes open and closed. — William

Solution: Hi William. The two issues might be related and has one single cause. To check if it’s a screen problem, do a factory reset and observe what happens. If the problems continue, boot the device to, say, Download Mode (steps provided above). Download mode runs a different code and is separate from the operating system so if the problem is Android specific, the screen should work fine, there shouldn’t be any pixelation and abnormal flashing.

If the issues remain even when you have the phone in Download mode, that’s a clear indicator that the screen is defective. You should have the screen or the phone replaced. No software “magic” exists to fix a bad hardware.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S3 Call Blocking and SMS Blocking

galaxy s3 call blocking

galaxy s3 call blocking

The Samsung Galaxy S3 call blocking and SMS blocking features will surely come in handy if you are trying to avoid the people who are bothering you in your phone such as ex-girlfriends, ex-boyfriends, ex-husband, ex-wife, stalker, telemarketers and others.

Using the Galaxy S3 Call Blocking and SMS Blocking Features

Using the Galaxy S3 call blocking is easy, all you have to do is follow the steps below:

1. Galaxy S3 Call Blocking

a. From the Home screen, tap the Phone app.

b. Choose the name or number of the person that you want to block.

c. Tap the Menu key.

d. Select Add to Reject List from the given choices.

e. Finish by tapping OK.

2. Accessing Contacts Listed in Galaxy S3 Call Blocking

a. Run the Phone icon from the Home screen.

b. Tap the Menu button.

c. Go to Call Settings.

d. Choose Call Rejections.

e. Select Auto Reject List.

f. Just uncheck the box on the right of the number or name that you want to unblock.

3. Galaxy S3 SMS Blocking

a. Open the Messaging app from the Home screen.

b. Press the Menu key.

c. Go to Settings.

d. Scroll all the way down to Spam Settings and make sure that its box is checked.

e. Tap Register Number as Spam.

f. Hit the plus symbol (+) on top.

g. Key in the number of the person you wish to block or tap Contacts and search for the name and number of the person there.

Email to Us Your Questions and Suggestions

I hope that the information provided here somehow helped. For more questions, write to us at [email protected]. Just be detailed as much as possible in your questions so we can effectively pinpoint your problem and help you find the right solution for it.

Users who have something to contribute on the subject can also share their views and suggestions via email or in the comment box below.