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C7 Pro

How to fix Samsung Galaxy C7 Pro that won’t turn on (easy steps)

One of the selling points of the Samsung Galaxy C7 Pro is its huge battery (3300 mAh). This phone can last a day or two without requiring the owner to charge it. You can double that if you turn the power saving mode on. However, some of our readers who happen to own this device have been complaining that their units turned off and won’t turn back on. The problem reportedly started without any obvious cause or reason.

In this post, I will share with you the solution that we’ve been using for so long to fix issues like this. We know it’s effective for as long as the problem isn’t a result of liquid and/or physical damage. So, as long as your Galaxy C7 Pro hasn’t been dropped on a hard surface or submerged in water, there’s a possibility you can fix it on your own without having to ask the technician for help. If you’re one of the owners of this phone that are currently bugged by this problem, continue reading as this post may help you.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy C7 Pro that won’t turn on

More often than not, if the phone turned off by itself without any apparent reason, then it’s a system crash. It might be due to several factors but let’s not dwell on that. What we’re trying to do here is how to make your phone respond and turn back on. So, follow the procedures below as one of them may help you…

First off, you have to do the Forced Reboot. It’s very easy and safe to do but also very effective in dealing with issues like this or ones that result in a firmware crash. To do this, press and hold the Volume Down button and the Power key of your phone at the same time for 10 seconds or more. If the problem is indeed due to a system crash, then it would turn on and boot up successfully.

Such combination will simulate battery pull and forces your phone to start up. It will then refresh your phone’s memory and address issues that may have caused the system to crash. However, there’s no guarantee the problem won’t happen again in the future but, at least, you already know what to do should the same problem bug you again.

If, by any chance, your phone won’t respond to the combination, try doing it a couple more times to make sure you’re doing it right. If it still won’t respond after that, then you should try this…

  1. Press and hold the Volume Down button and don’t release it.
  2. While holding it down, press and hold the Power key and keep both keys held down for 10 seconds or more.

It’s basically the same as the above only that we’re trying to hold the volume down button before the power key as doing otherwise won’t result to the Forced Reboot. If the phone is still not responding to this, then try the following:

  1. Plug the charger to the AC outlet. Make sure the outlet you’re using is working.
  2. Using the original cable, connect the phone to the charger.
  3. Regardless whether the phone shows it’s charging or not, leave it connected to its charger for ten minutes.
  4. Now, press and hold the volume down button and the power key at the same time for 10 seconds or more but this time while the device is connected to its charger.

If the problem isn’t with the hardware, your phone should be working properly now. However, after doing these things and the phone continues to be unresponsive, then it’s time to bring the device to the service center.

I hope that our solutions work for you. If you have other concerns, feel free to contact us or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to unfreeze a frozen Samsung Galaxy C7 Pro (easy steps)

Freezes and lags happen all the time especially if you own an entry-level device like the Samsung Galaxy C7 Pro. More often than not, they’re minor issues as you may be able to regain access to your phone after a few seconds. However, there are cases wherein the phone freezes at a certain screen and would no longer respond.

One of our readers reported that his Galaxy C7 Pro stopped responding while he was texting. As a result, his phone shows the text he was typing when the phone crashed. The device doesn’t respond when the power key, or any buttons for that matter, is pressed. It won’t also respond when the phone is connected to its charger.

The thing about this issue is that it leaves an impression that it’s a serious hardware problem. In this post, I will walk you through in troubleshooting your phone. I will also share with you the solution we’ve been using to address this problem. So, if you’re one of the owners of this phone and are currently having similar issues, continue reading as this article may help you one way or another.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to reset your Galaxy C7 Pro that would no longer respond

While this issue may seem like a very serious problem with the hardware, more often it’s not and you can actually fix it on  your own and make your phone respond again. There are a couple of things you can do to address it…

First solution: Forced Restart

If you’re familiar with battery pull procedure that we often do to phones with removable batteries when they crash, well, it’s similar to that only that we do this with phones that have non-removable batteries.

Your Galaxy C7 Pro is hard-wired to do this method if the combination is done correctly. In fact, it’s the only thing that could make your device respond if the problem is indeed a firmware crash. This is how you do it:

  • Press and hold the Volume Down button and the Power key simultaneously for 10 seconds or more.

If the combination is performed correctly, your Galaxy C7 Pro will reboot normally and boots up to the Home screen. You can then continue to use it however, there’s no guarantee the problem would never happen again in the future.

On the other hand, if it doesn’t respond to it, then try doing this:

  1. Press and hold the volume down button and don’t release it.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or so.

It’s basically the same as the procedure above only that we’re making sure you press and hold the volume down button before the power key because doing it otherwise won’t give you similar result. If your phone is still not respond to this, however, then move on to the next procedure.

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Second solution: Try charging your phone and do the forced reboot again

It’s necessary to do this because the battery of your phone may have been drained completely and while it’s not really a serious problem, there are times when it causes the firmware to crash because some services and hardware components may not be properly shut down. In this case, you’ll be dealing with a couple of issues and both actually prevent the device to respond or boot up. To address this, here’s what you should do:

  1. Plug the charger to the wall outlet.
  2. Connect the phone to its charger using the original cable.
  3. Regardless whether the phone shows it’s charging or not, leave it connected to the charger for at least ten minutes.
  4. Now, press and hold the Volume Down and Power keys at the same time for 10 seconds or more.

If your phone is still not responding after this, then bring it back to the store or shop so that a technician can take care of it for you. But before you actually do that, try booting it up in Recovery Mode. If successful, proceed with the master reset:

  1. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  2. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight “wipe data / factory reset”.
  4. Press Power button to select.
  5. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  6. Press Power button to select and start the master reset.
  7. When the master reset is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

If there’s still a problem after a reset or if your phone refuses to boot up in recovery mode, then bring it to the tech.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Pandora that keeps crashing on Samsung Galaxy C7 Pro (easy steps)

Pandora is a popular app and it’s developed by a big company so we can’t say that the reason why it crashes is because of poor development. App related issues happen all the time and it’s just a matter of when they occur and on what device. We have readers who own the Samsung Galaxy C7 Pro that were complaining about Pandora that reportedly keeps on crashing.

An app crash can be manifested by a force close wherein the app closes immediately the moment it’s opened. There are also times when it opens normally and you can actually use it for a few minutes before it crashes. Another sign that an app crashes is when it shows and error that, in this case, says “Unfortunately, Pandora has stopped.”

Regardless of the symptom you’re getting, it’s just an app crash and you can actually fix it by doing some basic troubleshooting for the app or for the firmware. In this post, I will walk you through on how to fix this issue so if you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading as we may be able to help you.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix Galaxy C7 Pro with Pandora app that keeps crashing

The following solutions have been proven to be effective in dealing with app-related issues and concerns. Try to see if one of them will work for you…

First solution: Reboot your Galaxy C7 Pro

Always do this if an issue suddenly occurs to your phone because it might be just due to firmware glitches and other minor issues. A reboot will be able to fix problems as long as they’re not really complicated. So, hit the power key and restart your phone.

After the restart and the problem continues, try doing the forced restart which simulates battery disconnect. It’s more effective than the normal reboot. Simply press and hold the volume down and power keys together for 10 seconds or until the phone reboots. Once the device becomes active, open Pandora to see if it still crashes and if it does, move on to the next solution.

Second solution: Clear cache and data of Pandora

Doing so will reset the app and brings it back to its default settings. All of its caches and files it has accumulated will also be deleted so if one of them is the reason why it keeps on crashing, then this procedure alone is more than enough to fix the problem. Here’s how you do it:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Pandora.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

This might be the only thing you will have to do to get rid of the “Unfortunately, Pandora has stopped” error and to continue using the app without any problems. However, if the issue continues after this, you can still do something about it.

Third solution: Uninstall and reinstall Pandora

Another reason why an app crashes is when it’s incompatible with the firmware. Compatibility issues are always very common between apps and the firmware. In this case, instead of updating the app, I suggest you uninstall it completely from your phone so that all of its associations with other apps and services as well as to the firmware will be removed. Here’s how you do that:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Pandora.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Once the phone becomes active, make sure it’s connected to a WiFi hotspot and redownload the app from the Play Store.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘pandora’ in the search box.
  4. Select Pandora then tap Install.
  5. To continue, review the required app permissions then tap Accept.

These three procedures can surely fix this problem and make Pandora run smoothly on your phone again.

Fourth solution: Reset your Galaxy C7 Pro

If for some reason the problem gets fixed by one of the procedures above but comes back after a few days or so, then you may need to reset your phone as it might not be just a problem with the app but also the system.

Backup all your files and data so that you can retrieve them after the reset. Then make sure you know your google account and password that you use on your phone as you will be need those to set up your phone again. Better yet, remove your google account from your device prior to the reset to prevent you from being locked out of your device:

  1. Power off your device.
  2. While it’s off, press and hold the Volume Up, Home, and Power keys simultaneously for about 10 to 20 seconds.
  3. When the Samsung logo appears, release the Power button but keep pressing the Volume Up and Home keys.
  4. When the Android logo appears, release the remaining buttons.
  5. While on the Android recovery mode screen, press the Volume Down key to highlight wipe data/factory reset and then press the Power key to confirm.
  6. Press the Volume Down key to select Yes — delete all user data and then press the Power key to confirm.
  7. Wait for your device to hard reset. When the reset is complete, the Reboot system now option is highlighted.
  8. Press the Power key to reboot your phone.

I hope that we’ve been able to help you, somehow. If you have other concerns you want to share with us, feel free to contact us anytime or leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Pandora that keeps crashing on Samsung Galaxy C7 Pro (easy steps)

Pandora internet radio or simply called Pandora is a music streaming app used by android and iOS users in streaming music. For the past few weeks we received emails coming from our readers complaining about the Pandora app that keeps on crashing on their Samsung Galaxy C7 Pro. More often than not, this is just an app issue triggered by factors that we are yet to know. There are times when some apps cause other apps to crash and there are also instances wherein the firmware itself has some issues and affects the performance of some apps.

In this post, I’ll walk you through in fixing this issue by performing the basic troubleshooting procedures on your phone. Don’t you worry, this problem is not just as serious as it is and there’s no need for you to bring it to the shop to be checked by the tech, at least, for now. So, if you’re one of the owners of Galaxy C7 Pro and experiencing the same issue, then, we suggest you to read and understand this article for it might be able to help you.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot Galaxy C7 Pro with Pandora app that keeps crashing

These methods that we want you to perform on your phone are very effective in dealing with minor software-related issues. All we need to do is to figure it out what the issue is so that we can formulate a solution and get rid the problem. However, if your device was dropped or has physical damage there’s no point of performing these methods. In such case, we suggest you immediately bring your phone to the shop and let the tech check it for you.

First Solution: Restart your Galaxy C7 Pro

If the issue occurs on your phone out of the blue, there is a possibility that a minor glitch in the system caused it. In this instance, we have to perform the so called forced restart. This is like a battery pull procedure we often do to devices that have removable batteries. Doing so will refresh your phone’s memory and will disable all apps and services running in the background.

Press and hold the Power button and Volume Down button simultaneously for 10 seconds or until the device restarts. Now, after the method open your Pandora app and see if the issue still persists. If so, proceed to the next step.

Second Solution: Delete the Cache and Data of Pandora app

Based on our experienced this method is very effective especially if outdated app’s cache and data is causing the problem. This will remove all old files and data in the app’s directory so that compatible ones will be replaced. The downside is, once you do the reset all your saved tracks on your app will be deleted, but you can still redownload it once the procedure is finished. So, if you want to proceed, here’s the thing that you should do:

  1. From Home screen, tap Apps icon.
  2. Tap Settings.
  3. Scroll to and tap Application manager.
  4. Swipe a few times to left to reveal contents of the ‘All.’
  5. Scroll to and tap Pandora.
  6. Tap Clear Cache.
  7. Tap Clear Data and then tap OK.

If obsolete or outdated app’s cache and data is the reason why this problem is happening, then after this method the problem won’t be happening again. However, if clearing the cache and data didn’t fix the problem, try the next procedure.

Third Solution: Try to Uninstall and Reinstall Pandora Music App

We often suggest our readers to update apps that have issues but this time, instead of doing it, we recommend you to uninstall and reinstall the Pandora app to be sure that you have the latest version after you do so.

How to uninstall Pandora app from your Galaxy C7 Pro

Uninstalling Pandora will remove all its caches and files associated with it as well as its association with other apps and services. It’s important that you do this because we don’t know what’s causing the problem for now.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Pandora.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

How to reinstall Pandora on your Galaxy C7 Pro

This will make sure you have the latest version of Pandora on your phone…

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘pandora’ in the search box.
  4. Select Pandora then tap Install.
  5. To continue, review the required app permissions then tap Accept.

After doing these methods, open Pandora and try to stream music to know if the problem still persists and if so, then you have no other choice but to do the next step.

Fourth Solution: Perform the Master Reset

If all procedures that you performed on your Galaxy C7 Pro failed to fix the problem, then it’s necessary for you to do a reset. Doing the master reset will bring your device back to its factory default settings and will delete everything stored in your phone’s internal storage. So, before you follow the steps that we suggested be sure to create first a backup. After creating a backup, make sure you remove your Google account from your phone so that you won’t be locked out. Once everything is set and ready, follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

I hope that this works for you. If you have other concerns you want to share with us, leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.