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Galaxy S7 edge not playing audio, won’t accept any password for accounts, other issues

Hello Android fans! Here’s another #GalaxyS7 post that answers more issues about this device. Don’t forget to also visit our main Galaxy S7 troubleshooting page if you can’t find similar problems and solutions in this one.

Below are the topics that we bring for you today:

  1. Galaxy S7 edge not playing audio, any sound
  2. Galaxy S7 won’t fast charge via USB cable
  3. Oculus won’t work after Facebook app was removed from Galaxy S7
  4. How to recover files if Galaxy S7 won’t turn on anymore
  5. Galaxy S7 keeps getting false SMS notification from the same contact
  6. Galaxy S7 browsers won’t accept any password for accounts
  7. Popping, crackling sound when playing video on Galaxy S7
  8. Accidentally dropped Galaxy S7 edge screen keeps flickering
  9. Galaxy S7 receives long SMS in multiple parts
  10. Galaxy S7 SD card corrupted after installing system update
  11. Galaxy S7 loses cellular connectivity during morning

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 edge not playing audio, any sound

About a month back I noticed that my S7 edge wasn’t playing sound of any kind even with the sound turned all the way up. I restarted the phone and it worked again. It happened again about a week later. Restarted again, it worked fine. Then about 4 days later it did it again. Same thing, a restart fixed it. But now it’s happening every other day and sometimes more than once a day. I’ve noticed that it happens more frequently if I use Amazon Music, but it doesn’t stop working right away. Several hours after I close the app, usually while I’m sleeping, it just stops, causing my alarm to be silenced. No sound at all. With or without headphones. I don’t want to uninstall Amazon if I can avoid it as I have 900 songs “downloaded” for offline listening that would have to be redownloaded. Any suggestions? — Audra

Solution: Hi Audra. This can be due to a bug in one of your installed apps so the first step that you must take is to observe how sound works when the phone is in safe mode. Once the phone runs in safe mode, all third party apps and services will be blocked. If audio will work while phone’s in safe mode, that’s proof that an app is the reason why audio does not work as expected. To restart your S7 to safe mode, follow these steps:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Should the issue persists and there’s no change even when device is in safe mode, do a factory reset. This procedure will revert all software settings to their defaults, thus it’s an effective method in clearing bugs that may have developed over time. Be sure to observe how the phone works immediately after doing the reset to notice any difference. Also, be sure not to re-install apps and system updates during the observation period.

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Problem #2: Galaxy S7 won’t fast charge via USB cable

Hi. I have a Galaxy S7 with problems regarding fast charging. It will fast charge on the fast charge pad but not through the micro USB hub. I think this eliminates software issues and the battery, leaving the charging port/board. I use fast charging in my car and when I’m using my phone in the evening. Wireless isn’t optimal for my daily use, only overnight charging when it doesn’t matter if it’s slow anyway. Is there anything I can try before replacing the charging port? Thanks for your help. — Nikki

Solution: Hi Nikki. Looks like you’ve already isolated the problem yourself. You’re right to think that it’s a charging port issue. In fact, most fast charging problems are caused by defective charging port. Unfortunately, there’s really nothing much an end user can do regarding the problem. You must send the phone in so it can be repaired or replaced.

Problem #3: Oculus won’t work after Facebook app was removed from Galaxy S7

Facebook was preloaded on my S7. Since i don’t use Facebook I removed it or at least it appears i did because i can’t find it anymore but everywhere i read it says it can’t be permanently removed, only disabled. reason I care about it now is I did not realize Oculus and my Gear VR won’t work correctly without Facebook. after I felted Facebook, i tried using Oculus and it wanted to update before I could use it but now it won’t update and from what I have read the problem is my Facebook is now gone. My phone is not unlocked. How do I get Oculus to work like it used to? thanks for any info you can give me. — Mike

Solution: Hi Mike. Facebook’s acquisition of Oculus back in 2014 makes the two integrated in Samsung Galaxy S model phones so if installing Facebook app in your phone won’t work, you must factory reset the device to revert all software settings back to their original state. This will also reinstall whatever pre-installed app you disabled before.

  1. Create a backup of your important files such as photos, videos, etc.
  2. From the Home screen, tap the Apps icon.
  3. Find and tap Settings and then touch Backup and reset.
  4. Tap Factory data reset and touch Reset device.
  5. If you have screen lock feature turned on, enter your password or PIN.
  6. Touch Continue.
  7. Tap Delete all to confirm your action.

Problem #4: How to recover files if Galaxy S7 won’t turn on anymore

My phone won’t turn on in regular/safe/recovery modes. When attempting to charge it, no lights are seen and the back of the phone gets fairly warm after a few minutes. I don’t care about the phone, but the pictures of our newborn are on the phone and didn’t get backed up. A local tech said that the motherboard is toast. Is there any way to pull the board or hard drive and pull the pictures? My wife is heartbroken and we don’t know what to do. Please help! Thanks. — Douglas

Solution: Hi Douglas. The internal storage device or Nand chip that stores user data is integrated to the logic board so it’s very challenging to remove it, put it another board, and access its contents. Technically, it’s possible but it requires manufacturer level tools and software, both of which are not publicly available. Samsung does not do this type of repair so there’s basically nothing that you can do if what the technician about the motherboard being toast is true. We are not aware of any third party companies that that can do the job either.

We know nobody wants to lose precious digital moments in our smartphones but to prevent losing important files in the future, make sure to keep it a habit of always keeping a backup. Storage devices or any electronics can fail at any moment so you only have yourself to blame if you lose irreplaceable data.

Problem #5: Galaxy S7 keeps getting false SMS notification from the same contact

I have a Samsung S7 Edge and my husband has a Samsung S6 Active and we’re both on the same AT&T plan. We’ve had these phones for almost two years without any issues. This past weekend whenever I send him a text message he receives the notification that I text him but when he selects my text from the notification bar there is nothing there. Not even my phone number. When he goes into his messages app none of my recent texts to him show up. I receive all texts from him though. We’ve tried the force stop and restarting on both phones and nothing changed. We also both deleted each other from our contacts and then put our numbers back in and that hasn’t worked. He has no problem receiving texts from anyone else. His messages app also continuously shows a count of his recent texts (all mine) and it never goes away. — Aekrack

Solution: Hi Aekrack. There may be a bug causing this problem so the first thing that you can do on his phone is to delete the cache and data off the messaging app. Here’s how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Should the problem continue after doing that, ask him to factory reset the device, and to contact AT&T if that won’t work either.

Problem #6: Galaxy S7 browsers won’t accept any password for accounts

Please help me! This has been so frustrating. I have had my S7 for 3 weeks now – it was just fine until about 2 days ago and now anytime I try to log into an account on the Samsung internet, Chrome or any other browser and some apps – I get a message back saying the password is incorrect. Passwords work fine on my desktop, just not on my S7. Thoughts? I have powered off and cleared the cache. — Lisapoort74

Solution: Hi Lisapoort74. if you are 100% positive that you are typing the passwords correctly in your mobile, the only solution we can think of is factory reset. We have no idea what happened to your phone prior to noticing the problem and you have not provided anything that might make it easy to pinpoint the cause. Simply do a factory reset, then try to log in to your accounts again immediately, and see what happens. It’s definitely not normal for all browsers in a smartphone to refuse all passwords so you may have introduced the cause by installing an app or malware in your device. Kindly refer to the steps above for steps on how to factory reset your phone.

Problem #7: Popping, crackling sound when playing video on Galaxy S7

Dear Sir or Madam. Are you familiar with the popping/crackling/sound distortion that happens when recording audio or videos? this problem seems to exist since the Samsung Galaxy S4 came out and its happening on my S7 all the time. if you have heard of that issue and know how to fix this I would be grateful forever. here is a link with a video sample https://youtu.be/GNVoEcEYJ0Q. — David

Solution: Hi David. It’s our first time to encounter such experience from a Galaxy S user. We also don’t notice the problem in our own Galaxy S4, S5, S6 edge, and S7 edge so this might be an isolated case. Please contact Samsung and see if they can shed light on the problem.

If you want to troubleshoot the phone, there’s only so much that you can do.  Head over to Settings, tap Sounds and vibration, scroll down to Advanced section and tap Sound quality and effects. Under this section, you should find UHQ upscaler. This option is disabled by default so in order to enable it, you must first insert a headset to the phone. We recommend that you let UHQ upscaler ON to improve the audio out when playing a video or music.

If the problem remains after turning on UHQ upscaler, you can also try a possible workaround by enabling Prevent USB audio routing under Developer options. If Developer options is not turned on in your phone, go under Settings and tap Build number 7 times.

Problem #8: Accidentally dropped Galaxy S7 edge screen keeps flickering

Hi. I recently smacked a Samsung S7 Edge out of someone’s hands and it dropped. When picked up, the screen started to flash continuously and would continue to after turning it off and on again but only stops flashing when it is locked or turned off. When turned on, it flashes but you can still see the home page, apps etc. It is not cracked. Any tips? — Sumaiya.xo

Solution: Hi Sumaiya.xo. If the problem was not there before the phone got accidentally dropped, stop looking for solutions. Simply send the phone in so the hardware can be checked and repaired. Better still, just try to have the entire unit replaced as there’s a possibility that the unnecessary may have damaged other components as well. If you’re hoping for a software fix, there’s none.

Problem #9: Galaxy S7 receives long SMS in multiple parts

Last night I was texting someone and they weren’t receiving my texts. She sent me a screen shot and I saw that she only received part of the text. So she would get (2/2) but wouldn’t receive the first part. Then she didn’t receive any texts and I had to use Facebook messenger. Is there any way I can send texts that aren’t split up into sections? Why can’t it just be one big text? Half the time they are out of order anyways? Same with receiving them too. Thanks. — Jared

Solution: Hi Jared. Your question is best addressed to your carrier than to us but to give you a brief explanation, it’s mostly due to how your carrier handles SMS. A standard SMS that’s been in use for decades now limits one message to only 160 characters. If your SMS goes over this character limit, your carrier’s system automatically breaks it down to individual 160-character segment. Thus, a 300-character message from your end will be chopped into 2 160-segments when it arrives to its designated target.

Some carriers may use concatenated SMS to present a long message as one continuous single message but it’s subject to compatibility on the other end. If your own carrier uses  concatenated SMS while the receiving carrier does not, complications can occur resulting to mixed up or out-of-order messages or even total loss of parts or entire message. In order to know more about how SMS works in your network, try to do some research or contact their technical team directly for answers.

Problem #10: Galaxy S7 SD card corrupted after installing system update

Hi! my issue is that shortly after my S7 did a new system update last week I started to see a message on my screen telling me the SD card is corrupt – “tap here to fix.” So I tap on the cue. It takes a couple of seconds, then says, card is now formatted–but when I go back to main screen or go to settings>storage, it still says the card is corrupt. I have re-booted the phone, shut it down and started it back up. I even removed the card and re-inserted it-but I still get a “corrupt SD card” message. — Andres

Solution: Hi Andres. The first thing that you want to do here is to create a backup of your important files in both the SD card and internal storage device. After that, troubleshoot the SD card by removing it from the phone and inserting it to a second device such as another smartphone or computer. This will allow you to check if the SD card is indeed corrupt or not. If it shows as corrupted, reformat it before inserting it back to the Galaxy S7. If it doesn’t show as corrupt though, the problem probably lies in the phone so you must focus your troubleshooting there.

The first step is to wipe its cache partition. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Once you’ve wiped the cache partition, insert the SD card again and see how it works. If the problem continues, do a factory reset. Refer to the steps above on how to do it.

Problem #11: Galaxy S7 loses cellular connectivity during morning

Hello Droidguy. I’m currently using a Galaxy S7 Sprint SM-G930P. It was working fine, but in the morning there is no network it keeps saying searching for network. I cannot switch Mobile network from CDMA to GSM. It is stuck. And by dialing *#0011# In the service mode it says Non -Fatal MIPI Device fail. My Device IMEI is cleaned everything if perfect. Please help me with this issue. Kindly identify it and Kindly suggest me A solution. I’m in an Asian country there is no Sprint store here. — Mahmood

Solution: Hi Mahmood. Have you talked to your carrier about this issue yet? If you haven’t, we recommend that you do, especially if the problem appears to occur in certain parts of the day only. This is most likely a service interruption problem and not a phone issue.

 


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Samsung Galaxy Note 5 shows “Unfortunately, Chrome has stopped” error [Troubleshooting Guide]

If you own a Samsung Galaxy #Note5, then you have a couple of options for a browser. The first one is the Internet app, which is the default web browser and the second is one of Google’s mandatory apps, Chrome.

In this post, I will tackle an error message that says “Unfortunately, Chrome has stopped” which basically tells us that Google Chrome crashed for some reason. While Galaxy Note 5 is a very powerful device, it’s not free from errors and problems like this.

So, if you own this phone and are currently bugged by a similar problem, continue reading below to know more about the problem and learn how to troubleshoot it in a bid to fix it.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy Note 5 that keeps showing “Unfortunately, Chrome has stopped” error

The very purpose of this troubleshooting is for us to know why the problem happens in the first place, what causes it and what needs to be done to fix it. There are, however, problems we cannot fix on our own especially hardware related concerns but don’t let it stop you. Now before we proceed, here’s one of the messages we got from our readers who has this kind of problem:

Problem: Hi droid guy. I have a Samsung Galaxy Note 5 that I bought several months ago. I did encounter issues but they were fixed immediately. There’s however one problem that I don’t know how to fix. It’s an error message (Unfortunately, Chrome has stopped) that keeps showing up whenever I try to links from any of my apps. For instance, when a friend sends a link via text, the moment I tap on it the error shows up. The same thing happens when I open a link from an email. Do you guys know how to fix this problem?

Troubleshooting: The error shows up whenever a link is opened from other apps. It means the Chrome is set to become your default web browser. When you tap on the link from the Messages app, Chrome is immediately called upon to open the link but an error occurs during the process. It may seem like a very complex problem but it might actually just be easy to fix and this is what you have to do:

Step 1: Reset app defaults on your Note 5

Let’s try to bring the phone back to a configuration wherein it would use its default apps to open certain kind of files or links. In this case, let’s try to set the phone to use the Internet app when a link is opened and this is how you do it:

  1. From a Home screen, tap Apps (located in the lower right).
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Menu (located in the upper right).
  6. Tap Reset app preferences.
  7. Tap Reset.

This will reset all your app defaults and it could be the only procedure you need to do to fix the issue. Of course, if the problem persists after this, i.e. Chrome app still crashes when opened, then you have to move on to the next step.

Step 2: Reset the Chrome app itself

The error specifically mentions the Chrome app being the one that crashes so let’s try to go after it. Just clear its cache and data to reset it but you may lose your preferences, bookmarks and settings. If possible make a backup before following the steps below especially your bookmarks.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Chrome.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded data, login information, settings, etc.

If the error still shows up after this, the next step might give you an answer.

Step 3: Reboot your device in Safe mode to know if third-party apps are causing the problem

Third-party apps may cause other apps to crash even build-in applications. It’s imperative we try to rule this possibility out before we proceed with our troubleshooting and this is how you restart your phone in Safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

If the error doesn’t show up while in this mode, then it’s confirmed that the error is triggered by a third-party app. You need to find that app and uninstall it.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the app that has issues.
  6. Touch Uninstall, then OK.

However, it’s easier said than done. So, if you don’t have any idea which app is causing the problem, it’s better that you just backup your data and files and then do the factory reset:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Step 4: Delete the system caches so they’ll be replaced

If the error still shows up in Safe mode, then this is what you need to do next. What it does is simply delete all the system caches and after which, the system will create new ones to replace them. It’s possible that the error is triggered by one of the corrupt caches.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If the error still shows up after this, then the last step might help.

Step 5: Do the Master Reset

We might be dealing with a bit complex firmware issue that’s why you need to do this. However, you may lose your files and data so make sure you make a backup.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

I hope that this troubleshooting guide can help you.

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