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Sprint Galaxy S6 messaging app can’t send and receive group message, other issues

Hello guys! Welcome to our new #GalaxyS6 article. As usual, we’re bringing you more S6 issues and their respective solutions. We are continually receiving huge numbers of appeals for help from other readers so we will continue to publish as many articles about this device as long as possible.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 edge can’t open a link in Facebook app

Hi. I have a Samsung S6 Edge smart phone. recently when I want to open, say a link on Facebook it will not load/open, but did not have this problem before. I have looked at some of the items that may help, but when I follow the instructions I get stuck as the next part is not on the phone. But when I go on Google most times I do not have a problem opening a site. I followed how to clear the cache, and history but could not clear this because the next step of instructions I could not do.

Also when sending a message on Facebook as Messenger the icons of smiley faces or GIFF is not there, again this has just happened. Hope you can help. Thanks. — Anna

Solution: Hi Anna. There may be a bug in your Facebook app causing these problems so you want to make sure that you clear the app’s cache and data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application. You want to tap Clear Cache button first and see how Facebook works when you open a link. If the problem continues, that’s the time that you tap on Clear Data.

Keep in mind that installing the most recent app updates can sometimes fix bugs and reported troubles. Make sure to update Facebook app all the time.

Problem 2: Galaxy S6 wifi not working, can’t connect

Since yesterday I am unable to connect to wifi. It is always on and in proximity of a known wifi network. When i open Settings > wifi, the screen freezes for a couple of seconds, then a screen appears: “settings has stopped.” If i hold the wifi button from the drag-down menu to enter wifi settings, it just shows a white screen until i push the home button. I have rebooted, rebooted in safe mode (still no solution), wiped cache partition but the problem remains. Thanks for your time and support. — Hannes

Solution: Hi Hannes. If cache partition wipe did not fix the problem, it may be because it doesn’t lie in the system cache. Try to check if refreshing wifi firmware version will help. Here’s how to do that:

  1. Open dialer app (Phone app).
  2. Dial “*#2663#” (without the quotes).
  3. Tap on the box that says Refresh WiFi Version.
  4. Wait for the system to finish updating the firmware.

If a wifi firmware refresh won’t work, do a factory reset:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 3: Galaxy S6 screen stays on during calls when Whatsapp is installed

My phone screen stays on during phone conversation (while phone is flat laid on the desk in speaker or non speaker mode) and when talking over Bluetooth in the car even after pressing power off button. It seems to come right back on. This only started happening after Nougat update. Also, happens on both my S6 Edge and my wife’s S6 phone consistently. Just want to be clear the phone screen turns off when I pull it next to my ear, so that’s not a problem.

I have painstakingly trouble shooted this issue with several factory reset and resetting the cache and installing app one at a time. The problem turns out to be the WhatsApp app. when this is installed this problems immediately starts and there seems to be no way out of it other than factory reset again. As long as this app is not installed the problem does not seem to be an issue. I also noticed another issue related to this is that when Google Calendar recurring event notification lights up the entire screen and the screen will not turn off as well. So there are three issues caused by this WhatsApp, keeping the screen on and a very annoying issue.

For now I do not have that app installed and everything seems to be working fine. However I almost cannot live without this app. Is anyone facing this issue at all? How is it possible that both mine and my wife’s phone having the same issue. — Spatemp

Solution: Hi Spatemp. Good job in identifying the root cause. Finding a solution though may not be that easy. We can’t confirm if there’s a certain firmware version that’s not compatible with Whatsapp (although 2 cases should be convincing enough for us) out there but for now, we suggest that you treat the problem as app-specific. This means that if you want to fix the problem for good, you must work with the developers of the app itself. You must contact the developer and provide all relevant information like the changes you introduced to your phone prior to noticing the problem. For example, it may be helpful for them if you mention that the problem started after installing Android Nougat you received from your carrier (we assume this is an OTA update). Try to provide as much information to them as you can to minimize back-and-forths of questions and answers. If a lot of Whatsapp users are reporting the problem at this time, the developer may be prodded to work double time to fix it.

Problem 4: Galaxy S6 edge drains battery fast, won’t turn on

Hi. I own a Samsung Galaxy S6 edge. Earlier in the evening all of a sudden my battery started to drain really fast. I’m a Uber driver so after I dropped off my last passenger I noticed I had 0 battery life left. I went home to charge my phone, but my phone would not charge. So I Googled the possible problem. I tried all the trouble shooting fixes, none of them worked. I tried a hard reset I couldn’t even do that. I tried holding down the volume down button with the power key, I tried all three the volume up, volume down, home key, power button. Finally the phone completely shut off. It won’t charge at all. I tried plugging into my computer it still would not charge. No lights come on at all. I have the original charger and cords. I didn’t spill any liquid on it. A couple a days ago there was an update. I read on the internet where many are complaining about the update and having all kinds of problems with their phones. I guess the only thing I can do now is take in in and have it looked at. Thanks for your help in advance. — Julie

Solution: Hi Julie. Sadly, there’s really nothing much that you can do about this issue, especially if the phone remains unresponsive when doing different hardware button combinations. If using another charger won’t charge the phone at all, you can assume that the problem is beyond your ability to fix. This is most likely a hardware problem so yes, you want to send it in so it can be checked.

As far as updates go, there will always be reported problems about them. We can tell you though that there are tens of millions of Android users that don’t have any power-related problems after an update that results a serious issue such as yours. Most of post-update problems are caused by bugs that are addressed by doing some software troubleshooting. Yours may be different or even isolated but then again, we can’t say for sure what its exact cause might be.

We recommend that you let Samsung check the device so you can be assured that a trained technician checks the hardware. If that’s not possible, just bring the device to an independent service center.

Problem 5: Galaxy S6 keyboard not working fine after an update

My phone did an update and now my keyboard is ridiculously slow. It takes too long to type out words, it’s like I suddenly type too fast for it when before it worked just fine. If I’m punching in letters sometimes it’s as if I didn’t even press it, like the screen didn’t feel my fingers. I didn’t want this update, but for whatever reason Android thinks it’s smart to throw pop ups at you, so I accidentally pressed whatever button allows it to update. I cleared the cache and data on messaging app. I don’t have long threads of messages or any conversations, yet it still does this. — Brittany

Solution: Hi Brittany. If clearing cache and data of your messaging app did not work, do the same thing for the keyboard app. Any messaging app you designate as the default will utilize the default keyboard app when typing so make sure that you also clear its cache and data. Make sure that you select the right keyboard you’re using. The default keyboard is usually the Samsung keyboard app but there’s also a built-in Google app in there.

If wiping the keyboard app’s cache and data won’t work either, do a factory reset.

Problem 6: Galaxy S6 clipboard keeps popping up when scrolling through Facebook

Every time I am scrolling through a post on Facebook, as soon as I lift my finger, whether it’s quick or slow, the copy, paste, cut pop up appears. In one post, this pop up appears more than 10-15 times. I have tried moving quicker with my scrolling, but that doesn’t work. I’m going insane! Please help. — Sherry

Solution: Hi Sherry. Is the problem only happening on Facebook app or in any other app? If it does on other apps, do a factory reset and see what happens from there. If this is caused by a software bug, a factory reset should fix. However, if the problem remains, there may be a digitizer malfunction. The screen assembly is composed of three major components — the digitizer, LCD, and flex cable. The digitizer is a thin layer over the LCD that converts your touches into digital signals. The LCD is the monitor that displays everything that you see, while the flex cable is the wire that transmits signals from the digitizer to the motherboard. If your problem occurs when using any app, the digitizer may have stopped working properly. To fix the problem, you need to have the phone repaired or replaced.

On the other hand, if the problem only happens when you’re on Facebook, it may be caused by a simple bug. Wipe the app’s cache and data (refer to the steps above) and do a factory reset if that won’t work.

Problem 7: Galaxy S6 has blue LED but screen remains black

My S6 edge display suddenly turned black with a flickering blue light alone on top. Tried all reset shortcuts like Power+ volume down or home+power+volume (both) luck.. Is this a hardware issue? I am guessing my phone display is blacked out but the board is OK. . Please suggest..any other work around to fix this issue? — Ms.laksh

Solution: Hi Ms.laksh. To fix an issue like this, a technician must physically check the hardware to determine whether the board is still okay, or if there’s a problem with the screen. The most likely reason for it though may be screen malfunction. Send the phone to Samsung or any electronics service center in your area for a fix.

Problem 8: Galaxy S6 edge won’t play music on in-vehicle Bluetooth speaker

I’m not sure you can help but my Edge has always connected easily to my sync Bluetooth on my Ford Fusion. Well it still connects and says its playing but no music plays through speakers. I don’t know if this is an issue with my car or my phone. Please help. Thanks. — Angie

Solution: Hi Angie. A lot of Bluetooth problems are caused by incompatibility after installing an update in a phone. If you recently updated Android, your phone’s Bluetooth system must have become “more advanced” than your in-vehicle Bluetooth. Sometimes, deleting the old pairing in both devices work although many cases remain unresolved simply because of incompatibility.

If you have a new in-vehicle Bluetooth system, updating it may fix the problem. Contact your car manufacturer or the maker of the Bluetooth device in your car and see if they can update it. If they say it’s already running the most recent update, we’re afraid your phone has just become incompatible with it. Sadly, there’s nothing much that you can do about it. Smartphones receives more updates than in-vehicle Bluetooth devices and sometimes, incompatibility arises after installing an update. You can either leave it at that, or you can find another way to replace your vehicle’s Bluetooth system.

Problem 9: Galaxy S6 sound notifications stopped working installing Android update

Hi. I recently updated my S6 with an official Android 7 update. After the update I noticed that with some applications, I no longer get audio/notifications, i.e., Polar Beat no longer seems to work. Other audio/notifications from the Android system or music apps like Spotify seem to work. I rebooted and swiped the cache, I removed / reinstalled the app, no difference. — Dimitri

Solution: Hi Dimitri. This may be an app-specific problem so if you’ve already tried the cache partition wipe and app reinstallation, we suggest that you do a factory reset as well. If nothing will change after a factory reset, contact the app developer to report this problem.

Problem 10: Galaxy S6 won’t charge, battery stuck at 65%

Hi! My phone randomly shut off earlier today and I was able to open it again after a while. But now it’s shut off again and only opens when it is in the charger (After a couple of tries). It’s been stuck at 65% charge even though it says it’s fast charging and turns off every time I take it out of the charger. It works totally fine while in the charger. — Menna

Solution: Hi Menna. The first thing that you want to try is battery calibration. If you’re lucky and the issue is caused by a software bug related to power management, this procedure may help you. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If battery calibration won’t fix the problem, you must then try a factory reset to completely check if software is to blame for the trouble. Should the issue stay afterwards, you can assume that bad hardware is causing it. It can be a battery malfunction or something in the motherboard.

Problem 11: Sprint Galaxy S6 messaging app can’t send and receive group message

An Android security patch was done on March 1, 2017 and ever since my group messaging doesn’t work. I use the default Messages app that came with phone. BEFORE, to begin a group text message, I would pick the recipients, type the message and send it. The message would automatically convert to MMS and all recipient’s would receive it accordingly. And anyone replying back to message would be received showing everyone on the group message. If I received a group text message and didn’t want to reply back to text as a group message, there was an on screen option not to send back as a group message. NOW, when I pick the recipients’ names to be sent as a group text message, they are sent and being received individually. Meaning the group members only see my name and no one else in the group message.

Also, group text messages sent to me are coming in as stand alone. For example, my Mom sent my sister and myself a group text message and I received the message as if it was only meant for me. My Mom and sister both received their messages correctly (meaning all names were seen by recipient). When my sister replied (to group message), it didn’t make sense to me because I didn’t see my Mom’s response. I would have go back to my Mom’s thread of text messages. In the Messages app, there is function to pick from menu “Start group chat,” but everything is grayed out. I’d rather not have to download a different Messages app.

Is there something I’m missing in the default app or something in my settings? Please help.

P.S. My Mom and sister use iPhone’s and we all use Sprint. We are all on the same account. — Kelly

Solution: Hi Kelly. If the only change you’ve done before noticing the problem was to install a firmware update, it’s very likely that the said update changed some network settings in your phone or in the messaging app configuration. Try wiping the app’s cache and data first to see if that will make a difference. Otherwise, contact your carrier to report the problem. If the phone runs a Sprint firmware, it’s possible that the most recent update was poorly coded. Unfortunately, there’s really nothing much an end-user can do about it. If it’s true that the problem lies at the code level, only the firmware developer can fix it.


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Samsung Galaxy S3 Problems, Errors, Solutions and Troubleshooting Guides [Part 64]


Hello guys. This is the 64th installment of our Samsung Galaxy S3 troubleshooting series where we answer the questions sent by our readers via email or social media. For our readers who asked us if Galaxy S3 can run Android 5.0 Lollipop, yes it can but the firmware should be modified. Actually, there are already existing custom ROMs for the S3 that are based on Android 5. However, you need to have the phone rooted first.

For those who have just tuned in and currently bugged by a problem or two, feel free to email us at [email protected] and we will help you fix your problems or find answers to your questions. We, however, ask you to provide as much details as possible so that we can accurately assess your concerns and provide appropriate solutions. You may also post on our Facebook wall and/or Google+ page.

Galaxy S3 Messaging Has Stopped

Question: Hello, last day I updated my phone’s software, but after a few hours I noticed that every time I tap the messaging icon the app won’t open. I tried several times turning my phone off and on but I have no luck. However, I also noticed that there’s a notification message pop-up on the screen “Unfortunately, Messaging has stopped.” Any suggestions about my issue? Thanks! — Mark

Solution: Well, Mark we’re glad you reached out to us. However, regarding your concern, a lot of our readers also have this kind of problem after doing software update. But don’t you worry, it’s easier to fix this problem than you think. Please follow these steps:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose All tab.
  5. Scroll to and tap Messaging.
  6. Tap Force Close button first.
  7. Tap Clear Cache button.
  8. Tap Clear Data button, then OK.

After you did the procedure and the error message still persists, it’s time you wiped the cache partition.

  1. While your phone is on, simply remove the back panel and remove the battery for just a minute.
  2. Insert the battery back.
  3. Press the Volume Up, Home and Power button at the same time.
  4. When the phone vibrates, release the Power button but continue pressing the other two until the Android System Recovery screen appears.
  5. Use the down Volume button to highlight ‘wipe cache partition’ and press the Power button to select it.
  6. After doing the ‘wipe cache partition’ highlight ‘Reboot system now’ and simply press the Power button to reboot your phone.

This procedure often fixes problems like the one you currently have.

Galaxy S3 Won’t Turn On

Question: Hi team, my Samsung Galaxy S3 won’t turn on anymore, and I don’t have an idea what’s the cause of the issue. I removed the battery several times and tried to turn on but my phone won’t. Do you think this is major issue? And how can I fix it? — John

Solution: Hello John, thank you for the time you spent explaining your problem. Whether it is a major issue or not, well, I’m not really sure what’s the cause of the issue but I suspect the battery of your phone is defective. That’s often the case.

You can simply plug the charger in, and wait for about 5-10 minutes until the charging icon displays. If it’s not showing up, you can remove the battery and then press and hold the Power button. By simply doing this procedure all stored electricity from the electronic components will be discharged. After that, put back the battery and connect it to the charger and observe if the charging icon will show on the screen.

To troubleshoot further, you can also try to connect your phone to the computer and wait if the charging icon will show-up on the phone screen. If not, try using a different USB cable to rule out the possibility that the charging problem isn’t caused by a damaged or cut cord.

After doing it and the charging icon still doesn’t show on the screen, try to power it’s time to try a different battery. There’s a big chance the battery is busted and can’t hold a charge anymore. If the problem persists, however, send the phone in for repair.

Galaxy S3 Browser Can’t Open A Link

Question: Good day, I have a 2 month old Samsung Galaxy S3. I noticed the issue 2 days ago when I cannot open a link on the same web page. And it’s annoying because the error message is always showing-up telling to close the window in order to open another window. Can you fix it? — Kelly

Solution: It would have been more helpful if you included the name of the browser you’re using but since you didn’t, I would assume you’re using the stock one. The issue seems like you opened a lot of windows or tabs so that’s why your phone cannot anymore open another window. So, try to close existing windows first, then open the page again and tap on the link to see if there’s a difference.

However, if that’s not the case then probably there’s something wrong with your browser or there’s a browser glitch. Here are the steps you can follow to fix the problem:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose all tab.
  5. Scroll to and tap on the browser you’re using.
  6. Tap Force Close button first.
  7. Tap Clear Cache and then Clear Data buttons.

After doing the steps mentioned above and if you have the same issue, as a workaround, you can install a different browser from the Play Store. Or, you may perform factory reset.

Email Won’t Open in Galaxy S3

Question: Hello guys, my Galaxy S3 cannot anymore open email. I noticed this issue 2 days ago, when I attempted to open the screen it goes white and the notification will show saying email isn’t working. Aside from that issue I’m also experiencing Wi fi problem in which my phone could not connect to my home Wi fi. I’m sure that my Wi fi is perfectly fine because my other devices can easily connect without a problem. How can I fix this? More power! — Paul

Solution: Hi Mark, our team is glad about the issue that you’ve sent with us. Well, the first issue that you have seems like there’s a minor glitch in the email app you’re using. One way to address this is to re-setup your account but in order to effectively do this, clear the cache and the data first. I recommend you try this: go to Settings˃ Application Manager˃ All tab˃ Email˃ Force Close, Clear Cache, and Clear Data. Please note that following these steps may delete your settings and also the messages saved in your phone. But for now it seems like you don’t have much of a choice but to clear your cache and data.

Regarding your Wi fi issue, there’s a lot of reasons why you’re unable to connect on Wi fi. To address this problem, I recommend you to try rebooting your network devices such as your modem and router. If your phone still can’t connect on Wi fi try to go to Settings˃ Connections˃ Wi-Fi and tap the Menu key and set “Keep Wi-Fi on during sleep” to “Always.” Furthermore, don’t forget to turn Wi fi t power save mode off.

Galaxy S3 Keeps Crashing After An Update

Question: Good day team! I have a minor issue with my Samsung Galaxy S3. 2 days ago I downloaded Android firmware with version 4.3 but after a few minutes I noticed that I cannot anymore upload a video to Instagram. I suspect that my phone was bugged after the download. And just recently, every time I attempt to type on my phone it keeps on crashing. How can I fix it? Thanks! — Ryan

Solution: It seems like there’s a problem between the Instagram app and the firmware of your phone; more often, it’s compatibility issue. The best thing that you could do is to clear the cache and data of Instagram. By doing this, you may lose some of your data , so make sure to backup all your data before hitting the button. After that if you can still encounter the same issue then you can force close the app and clear the cache and data again. After doing that, and the issue persist then you can simply uninstall and reinstall the app. If the problem is with the app then the uninstalling and reinstalling can fix the issue.

However, if the same problem occurred after the reinstallation, the problem is with the firmware. Performing full hard reset is the key to the resolution of this problem:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

Loss Of Audio During Calls on Galaxy S3

Question: Hello, I have an issue with my phone it started last week when I tried to make a call. However, in a first few minutes of talking to my friend my phone is working fine and all of a sudden I can hear nothing. I redialed and same thing happened, I tried it several times and the issue is happening over and over again. Is this a setting issue? Thank you! — Ethan

Solution: Hi Ethan, regarding your concern, it seems like it’s not a setting problem. However, I can help you on how to adjust your phone’s in-call volume to rule the possibility that it’s the one having a problem. Here are the steps:

  1. Open the Phone app.
  2. Tap the Menu key and select Call Settings.
  3. Choose an option that says “Use extra vol. for calls,’ make sure it’s checked.
  4. On the same screen, tap ‘ in-call sound EQ settings.’
  5. Simply tap ‘in-call EQ’ to select an equalizer.
  6. Simply select an in-call equalizer that’s best fit for you.

After adjusting your in-call equalizer try to see if the volume still drop’s while you’re calling. If the issue persists, then that’s the time you can go to the nearest authorized technician in your place for further checking of your phone. The problem may be related to the earpiece or the speaker.

Galaxy S3 Showing No SIM Card Error

Question: Hi team, I have my Galaxy S3 since last year but yesterday my phone is having an error showing on the screen No SIM Card . I turned off and on my phone but the notification remained on the screen. How can I fix it? Please help! — Mich

Solution: Well, you need to make sure that you properly inserted the SIM into the slot. After doing that, if the error message still showing on the phone screen then try to clean the receptors of the SIM card to get rid of corrosion if there’s any. However, after doing those procedures and the error message still shows up, then that’s the time to call your service provider for further verification of the SIM that you’re using. The No SIM card error means that the phone cannot, in anyway, detect the SIM card that was mounted on it. Either it was damaged or not properly mounted and there’s no contact between the connectors/receptors. If proven that the problem was the SIM card, your provider will give you a new one.

Galaxy S3 Keeps Changing The Password Of Email

Question: Good day team, for almost a week now my Galaxy S3 keeps changing the password of my email. I changed password several times a day just to keep it working. But after a few hours the issue still persist and it’s very annoying because it causes delay on my business. Do you have a fix for this? — Anne

Solution: Hi Anne, I think you have a minor issue with regards to the app that you’re using. However, many Galaxy S3 users are also experiencing the kind of issue as what you have right now. You’ve mentioned that you’ve changed your account password several times to keep your email working. As what I can see here, it seems like you need to update your email app, if possible, to avoid changing the account password every now and then.

To solve the issue, you only need to clear the cache and data of the email app that you’re using and setup your account again:

  1. From the Home screen, tap the Menu key.
  2. Tap Settings and then More tab.
  3. Tap Application Manager.
  4. Swipe twice to the left to choose all tab.
  5. Scroll to and tap on the email app you’re using.
  6. Tap Force Close button first.
  7. Tap Clear Cache and then Clear Data buttons.

Galaxy S3 Can’t Make / Receive Calls

Question: Hello, I have a Galaxy S3 and working great for 3 months now. Just yesterday morning my phone can’t anymore make and receive calls. I’m with straight talk since I bought my S3. I already reset the phone twice but after, my S3 still won’t make and receive calls. Please help!

Solution: This kind of issue is very common, however, you need to call your service provider for further verification of your account. And as I can see there’s nothing wrong with your phone, and there’s no point in troubleshooting if there’s a network issue. So, you can call your service provider and tell the representative what happened so he/she can on their end.

Galaxy S3 Can’t Receive Email Messages

Question: Hi, for almost a week now my Galaxy S3 can’t receive an email messages. I noticed the issue just this week when I tried to open my email from Laptop and it showed 23 messages. However, as I checked it on my phone there’s no messages receive for the whole week. By the way, I updated my phone’s software 2 weeks ago and probably this is the reason why I can’t receive an email. How can you suggest? — Mark

Solution: I agree, due to the update that you did 2 weeks ago your email app was affected. However, we will be giving you a procedure that can help fix the issue. Please note that you will lose all your settings and downloaded emails if you did this:

  1. Go back to the Home Screen.
  2. Tap the Menu key.
  3. Choose Settings.
  4. Tap on the More tab.
  5. Find and tap Application Manager.
  6. Swipe the screen gong to the left until contents of all tab displayed.
  7. Scroll to and tap email.
  8. Tap the Clear Cache button.
  9. Tap the Clear Data button, and then OK.

Galaxy S3 Stuck On Samsung Logo After the Reset

Problem: Hi there, your suggestions have been great from what I’ve seen but unfortunately non have worked so let me tell you my story.

I had an S3 which I sent to my mum in Cyprus as I have upgraded to an s5 now. Apparently it was not recognising her sim card and so she took it to a cypriot phone shop to get unlocked. ( I never trust those people to unlock phone. I always go to the phone provider to do it.) She said apparently he couldn’t do it through trying because the s3 had too much security. She sent the phone bak and it was working fine as it was before I sent it off. I decided to give it to my gf here in England so I factory reset it so she could go through the start up options herself. After resetting the phone (which I did three times before sending it to Cyprus so I know it was ok) the phone reset but now it will not load past the samsung screen. It just flashes Samsung over and over again.

I tried your method of pressing the menu key repetitively beside the home key but that didn’t go into safe mode.

I then tried the up volume, home and power key and followed your instructions there too, I even tried factory reboot again via that option yet still nothing.

I’m worried the cypriot shop merchant scrambled something but surely if it returned working before I factory reset it then it should still work now?

Any ideas or do I need to take it to the shop for repair?

I hope to hear from you very soon as this is frustrating me. I lived my s3 and hate that it’s broken. Many thanks, Robin.

Troubleshooting: If the phone powers on but stuck on the logo, then it can boot up in either safe mode or recovery mode, unless the software was modified or if it’s running on a custom ROM. Please try and try booting it in recovery mode because if successful, wiping the cache partition will fix the problem:

  1. Turn the phone off completely.
  2. Press and hold the Volume Up, Home, and Power Try to follow the order when pressing the keys. Remember, pressing the Volume Up and Home buttons if the phone is off won’t do anything until the Power key is hit. So, basically, hit the Power key last.
  3. When the phone vibrates, release the Power button but continue holding the other two until Android System Recovery screen appears.
  4. Use the Volume Down button to highlight ‘wipe cache partition’ and press the Power button to select it.
  5. When finished, use the Volume Down button to highlight ‘wipe data / factory reset’ and press the Power button to select it.
  6. Still use the Volume Down button to highlight ‘delete all user data’ and press the Power button to select the option.
  7. Once the master reset is finished, highlight ‘reboot system now’ and hit the Power button one more time.

If you can’t go into recovery mode, then it’s time you need help from a technician.

Galaxy S3 Won’t Turn On

Problem: Hey buddy, I am using a Samsung Galaxy S3 past 2 years and it was working as fine as it was when i bought it until last night.

Last night I was typing a message on my mobile and it was last 2% of the battery left when it just hung surprisingly. Out of my wit, I opened the back panel and took the battery out. When I reconnected the battery the phone showed a white screen with black strips which more or less resembles a newspaper print (black and white). I tried taking out battery again and putting it back several time but the phone shows no operation. I wish if any of u can help me out? — Shradha

Troubleshooting: First of all, make sure there’s enough battery left so, charge it first. If the usual charging sign and the red LED lights up, then the phone is fine. Once the battery is full, remove it from the compartment, and then press and hold the Power key for a minute. Place the battery back in and attempt to turn the phone on. If the screen still shows black strips, it’s a display problem. You need to have it checked by a technician.

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