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booting issues

Samsung Galaxy J7 2017 went completely dead and won’t turn back on (easy steps)

We have some readers who were complaining about their Samsung Galaxy J7 2017 that, according to them, turned off by themselves and refused to power back on. If a phone goes completely dead and no longer responds, there’s a chance that it’s an issue with the hardware or it could also be just a minor problem with the firmware since smartphones won’t work if there’s an issue with either of them. Fortunately, most of issues like this are not really that complicated to fix and there’s a chance you can figure it out on your own.

In this post, I will walk you through in troubleshooting your phone to make it turn on and respond again. This is not the first time I encountered this issue so I already know a thing or two that could help fix the problem. I will share with you the solution below so if you’re one of the owners of this great device and are currently having similar issue, continue reading as this article may help you one way or another.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to make your Galaxy J7 2017 power back on


This issue may seem like a serious hardware but in reality and most of the time, it’s not. It’s a rather minor issue with the firmware and you can make your device respond again in no time by following these very simple procedures.

First solution: Do the Forced Reboot

That’s right! A simple Forced Restart can fix this issue and make your phone respond again because most of the time this problem is due to a firmware or system crash. Such issue is minor but could render your phone useless because the device won’t respond when the power key is pressed or even if it’s connected to its charger. In other words, it makes the device seem like completely dead based on the symptoms. But assuming that your phone didn’t suffer from physical and/or liquid, then you can make your phone work perfectly again.

To do the Forced Reboot, press and hold the volume down and power keys at the same time for 10 seconds or more. You would know if it’s successful because your phone starts up after this. However, if the screen remains black and unresponsive, try doing the same procedure a couple more times or you may try this instead:

  1. Press and hold the volume down button first and don’t let go.
  2. Then, press and hold the power key while holding down the volume down button.
  3. Keep both keys held down for 10 seconds or so.

If the problem is as simple as a firmware crash, your Galaxy J7 should already be booting up by now. After doing the second procedure and it still remains unresponsive, there’s a chance that the battery got completely drained as well. Perhaps the next procedure can help you.

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Second solution: Charge your phone and do the Forced Restart

The thing about battery drain issue is that it may also lead the phone to crash since some hardware components and services may not be properly shut down when the device runs out of juice. If a system crash can make the phone unresponsive, having a drained battery makes the problem even worse. But just like most of the issues, there’s always something you can do about it:

  1. Plug the charger to a working wall outlet. It’s imperative you use a wired charger.
  2. Using the original power / data cable, connect your phone to its charger.
  3. Regardless whether the phone shows it’s charging or not, leave it connected to the charger for 10 minutes, at least.
  4. Press and hold the volume down button first and don’t let go.
  5. Then, press and hold the power key while holding down the volume down button.
  6. Keep both keys held down for 10 seconds or so but this time while the phone is connected to its charger.

Other things you should try if your phone is still not responding after the second solution is to wipe its cache partition or do the Master Reset. Both can be done in recovery mode. Here’s the thing, the moment the phone boots up in recovery mode, you can already consider the problem as fixed since the device already turned off. The issue is automatically downgraded from a power problem to a minor booting issue, which means it’s not as complicated anymore.

This is how you wipe the cache partition or do the Master Reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds, then ‘No command’ before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition” or “wipe data / factory reset.”
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

After all these and the problem hasn’t been fixed, then it’s time you brought the device to Samsung Experience or any accredited shop.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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What to do if your Samsung Galaxy Note 8 gets stuck on Verizon screen [Troubleshooting Guide]

We have readers who own the Samsung Galaxy Note8 who are complaining about a problem that might also happen to you if you have this phone. According to them, the phone is stuck on the Verizon screen during boot up and as a result, they can’t use it since it can’t even reach the home screen.

More often than not, this issue is a sign that your phone is experiencing a problem with its firmware. It may be due to the new update or some apps may have caused it to not boot up properly. I understand that this issue might be very annoying but don’t worry, it’s not the first time that we’ve encountered it. We already know a thing or two that might fix this problem and make your Note8 boot up normally again. So, if you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading below as this post may help you.

Before we proceed, if you have other concerns with your phone, drop by our Note 8 troubleshooting page for we have already addressed the most commonly reported issues with this device. Find problems that are related to yours and use our solutions. If you still need our help, fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy Note 8 that’s stuck on Verizon screen

The purpose of this troubleshooting guide is for us to know what the problem with your phone is so that we can formulate a solution that may fix it for good. Based on our experience, this kind of problem is easier to fix than it seems and with all that being said, here’s what I suggest you do about it…

Force restart your Note 8

A glitch in the system may also result to being stuck while booting up so the first thing you have to do is to do the Forced Restart procedure. It’s simple and easy to do but very effective in dealing with system crashes or glitches.

  • Press and hold the Volume Down button and without letting go of it, hold the Power key. Keep them pressed for 10 seconds and your phone will attempt to restart.

Assuming your Note 8 successfully booted up after doing this, it’s obvious that it suffered from a minor crash. You may be able to use your phone now that it started successfully but there’s no guarantee the problem would never occur again in the future. Nevertheless, it’s a fix and it worked.

However, if the phone is still stuck on the Verizon screen even after doing the Forced Restart procedure, move on to the next step.

Attempt to boot your phone up in Safe mode

After ruling out the possibility that this problem is due to a minor system crash, it’s time to move on to another possibility; one or some of the apps you installed might be causing the problem. Pre-installed apps are often updated during firmware updates since they are deeply integrated into the system so there’s a slim chance one of them is causing the problem. Third-party apps however, get updates from the Play Store or their developers might not have rolled out an update to patch issues. Needless to say, they have a higher chance of causing app-related issues.

So, to isolate the problem, it’s best that you try running your phone up in Safe mode. Why is it important? It’s because while in this environment, all third-party elements are temporarily disabled, so it follows that if one of them is causing the problem, the phone should be able to start normally in safe mode. Here’s how you boot your Note 8 in this mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming that the phone successfully started in this mode, the next thing you need to is find the app that’s causing the problem and uninstall it. You may have to uninstall more than one app to fix the problem and reboot your phone in normal mode countless times. This is how you uninstall an app from your phone:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

On the other hand, if the phone is still stuck on the same screen even if you’re trying to start it up in safe mode, try doing the next step.

Start in Recovery mode and wipe cache partition

Even if this is a serious firmware issue, for as long as you didn’t modify the firmware (like rooting or installing a custom ROM), you may still be able to start it up in Recovery Mode. The Android system recovery menu offers several ways to address various problems with your phone that’s why it’s considered the fail-safe of almost all Android devices. I want you to start your device in this mode and wipe the cache partition first:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Don’t worry, none of your files and data will be deleted if you did this but if the problem still persists after doing this procedure, you have to do the next step.

Go back in Recovery mode and do the Master reset

You only have to do this if you’ve successfully booted up in Recovery mode and wiped the cache partition to no avail. Please note that you will lose every personal file and data saved in your phone’s internal storage and you may not be able to recover them after. But at this point, it seems you really don’t have much of an option but to reset your phone and compromise those files. This is how you reset your phone…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

However, if you cannot bring your phone to start in recovery mode or if a reset doesn’t help, then you should bring your phone to a tech to have it checked thoroughly. I hope that this troubleshooting guide can help you.

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How to fix Samsung Galaxy S8 Plus that blacked out and won’t turn on after Android 8 Oreo update (easy steps)

When it comes to power issues, we can always assume there’s a problem with the hardware but when it comes to boot problems, then it should be the firmware we have to look into. We have some readers that own the Samsung Galaxy S8 Plus who contacted us because according to them, after they updated their devices to Android 8.0 Oreo, those units blacked out or powered down and would no longer turn on or respond. Could it be that they downloaded a bad update?

We really don’t know for sure why such a problem started after an update. The best thing we could do is troubleshoot the phone to determine the magnitude of the problem and if it can still be fixed. That’s what this post is for. I will walk you through in troubleshooting your Galaxy S8 Plus that blacked out and would no longer turn on after a firmware update. I will share with you the solution we’ve been using to address similar issues in the past. So, if you’re one of the owners of this phone and are currently having the same problems, continue reading as this article may be able to help you one way or another.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot your Galaxy S8 Plus that turned off and won’t power back on


As long as the phone hasn’t suffered from physical and liquid damage, we can always consider this problem a minor one and there’s always a possibility that you can fix it on your own without bring it to the shop.

Based on the reports from those who’ve encountered the problem, the phones blacked out after a few days since they updated them but there are those who encountered the issue shortly after the update. It’s possible that it’s due to some corrupt system caches or a result of a system crash so the procedures below could help you determine that.

First solution: Forced reboot

More often, this problem is due to a firmware crash wherein the phone becomes unresponsive with a black screen. Fortunately, such problem is very easy to fix and all you need to do is this:

  • Press and hold the volume down and power keys together for 10 seconds or more.

The forced reboot will restart your device like the normal process but if you’re familiar with the battery pull procedure, then this is the equivalent of it. It refreshes the phone’s memory and reloads all app, services and core functions. Do the same procedure a couple more times if the phone won’t respond after the first try or you may try this:

  1. Press and hold the volume down button and don’t go of it yet.
  2. Now press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

The second method is basically the same as the first only that we’re making sure the power key is pressed and held down after volume down key because doing otherwise won’t give you a similar result. However, if the phone is still not responding after this, then the next solution might bring it back to life.

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Second solution: Charge your phone and do the forced restart again

At this point, it’s possible that the battery got completely drained and while it’s a very minor issue (or not at all), there are times when the firmware crashes just before the juice runs out. It’s because some of the services and hardware components may not be shut down properly. This leaves the phone unresponsive and while the device is hard-wired to respond to the forced restart procedure, the fact that there’s no battery left is the main reason why the phone won’t turn on even after doing the first procedure properly. In this case, here’s what you should do to address it:

  1. Plug the charger to a working AC outlet. Use a wired charger for this.
  2. Using the original cable, connect your phone to its charger.
  3. Regardless whether your Galaxy S9 shows the charging signs or not, leave it connected to its charger for 10 minutes.
  4. Now, press and hold the Volume Down button and don’t release it.
  5. While holding it down, press and hold the Power key.
  6. Keep both keys held down for 10 seconds or more.

If your phone indeed drained its battery and its firmware crashed, then it should be booting up now after you’ve done this procedure. However, if it remained unresponsive and you haven’t noticed any improvements, then it’s time to bring it back to the store or shop so that a technician can check it up for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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