Archives for

boot issues

What to do if your LG X Charge no longer turns on (easy fix)

Your LG X Charge is packed with a really huge battery and it’s, in fact, it’s selling point. Smartphone users always love devices that last longer and while the device lives up to the expectations of its owners, there would always come a time that a problem or two may occur. We have received some complaints from our readers that own this device and the most common is that the phone no longer turns on and won’t even respond when charged. The problem immediately puts aside the feature that owners love about this phone.

Don’t worry though, this problem is common and it occurs to anyone regardless of the phone they’re using. While it may seem like a very complicated hardware problem, it’s actually just an issue with the firmware, at least, that’s often the case. So, in this post, I will address this problem so that you can continue using your LG X Charge. I will share with you the solution that we’ve been using to solve problems like this. So, continue reading as this article may help you one way or another.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix your LG X Charge that won’t turn on

Assuming that this problem started without apparent reason or cause, then it should be just a minor firmware issue. However, if the phone got dropped on a hard surface, submerged in water for a long time or heating up so fast while charging, then there’s a problem with the hardware. You don’t need to troubleshoot it if that’s the case, instead bring your phone immediately to the shop so that a technician can check it up for you.

For owners who have this problem but are sure that this hasn’t been caused by physical, liquid or battery damage, then try the following procedures…

First solution: Forced restart

Most of the time when a phone stops responding all of the sudden without apparent cause, it’s due to a system crash; it’s when the firmware and hardware stop working properly and leave your phone unresponsive. The symptoms will make you think your phone has a hardware problem but in reality, the forced restart is all you need to make your device work perfectly again. Here’s how…

  • Press and hold the Volume Down button and the Power key simultaneously for 10 seconds or more.

If the combination is performed correctly, your LG X Charge will reboot normally and boots up to the Home screen. You can then continue to use it however, there’s no guarantee the problem would never happen again in the future.

On the other hand, if it doesn’t respond to it, then try doing this:

  1. Press and hold the volume down button and don’t release it.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or so.

It’s basically the same as the procedure above only that we’re making sure you press and hold the volume down button before the power key because doing it otherwise won’t give you similar result. If your phone is still not respond to this, however, then move on to the next procedure.

Second solution: Try charging your phone and do the Forced Reboot again

Another thing we have to rule out here is the possibility that your phone may have already ran out of juice. I understand you may have already tried charging it to no avail. The thing is, the firmware may have crashed before the device turned off due to a drained battery. In such case, you already have a couple of problems and both may result to an unresponsive device. So, in this section, try doing this:

  1. Plug the charger to a working wall outlet and make sure you’re using the original wired charger.
  2. Using the original power / data cable, connect your device to its charger.
  3. Regardless whether the charging signs are showing or not, allow the phone to be connected to its charger for 10 minutes.
  4. After which, press and hold the Volume Down button and don’t release it.
  5. Then, press and hold the Power key while holding down the Volume Down button.
  6. Keep both keys held down together for 10 seconds or more to simulate battery disconnect.

If the issue occurred due to a drained battery and firmware crash, your LG X Charge should already be booting up by now. But if it still not responding, then it’s time to bring it back to the shop so that a technician can check it for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Posts you may also like the check out:

What to do with Samsung Galaxy S8 that got stuck in bootloop?

Being stuck in bootloop is often a sign of a firmware issue and many Samsung Galaxy S8 have been complaining about this problem especially after an update. Based on experience, it’s a problem that’s pretty easy to solve as long as you know what it’s all about.

Sometimes, it may seem like a very complicated problem but the fact is it’s not. It might even be just a result of a minor system glitch. It might also be a result of a problem with some of the apps you installed. The point here is that you need to troubleshoot to know what exactly is wrong with your device.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy S8 that’s stuck in bootloop

It’s difficult to troubleshoot a phone that can’t boot up normally but at least, there are some things you can do…

Step 1: Force restart your phone

To rule out the possibility that this is all just because of a minor glitch in the system, try to do the Forced Restart procedure which simulates battery disconnect. It may reboot your phone normally if done correctly;

  • Press and hold the Volume Down and the Power keys together for 10 seconds.

If the phone starts up without getting stuck in boot loop, then problem solved, otherwise, move on to the next step.

Step 2: Try starting the phone up in Safe mode

In this environment, all third-party apps and services are temporarily disabled. If the problem is caused by one of those apps, your phone may continue to boot up in this mode without having much of a problem.

To boot in safe mode, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming your phone successfully booted up in this mode, the next thing you should do is uninstall apps that you suspect are causing the problem.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 3: Try starting the phone up in Recovery Mode

If your phone couldn’t boot up in safe mode or still got stuck in boot loop when you tried to, then try running it up in Recovery Mode. Even if your phone is currently experiencing a serious firmware issue, there’s still a chance that it would boot up in this mode and if successful, you can do a couple of things that might just fix the problem; you may wipe the cache partition or do the Master reset.

How to start Galaxy S8 in Recovery mode and wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

How to start Galaxy S8 in Recovery mode and do the master reset

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Take note that when you reset your phone, all your personal files, apps and other data will be deleted.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Samsung Galaxy S5 Boot and Lag Issues

Samsung Galaxy S5

Samsung Galaxy S5 boot and lag issues are very common. A lot of users have experienced these issues whenever their devices receive a new update or app. Detailed below are the troubleshooting steps that you can try to resolve these concerns. Hope this works for you.

If you happen to own a Samsung Galaxy S5 or any other Android device for that matter, then feel free to reach us using this form or you can also send us an email at [email protected]. Be sure to religiously fill out the form as this will help us gauge the issue your getting and provide an accurate solution as well. We will do our best to respond to every email we receive. 

Problem # 1: Samsung Galaxy S5 is stuck in a boot loop

Hi. I have a Galaxy S5 that I am having problems with. Hope you can help me. First, if I shut my phone off and when I go to turn it back on, it just goes to the “Samsung Galaxy S5 powered by Android” screen for 5 to 10 seconds then vibrates and shuts off. It keeps doing this over and over. After a while though it will turn on. Second, when someone calls me and I swipe the screen to answer, the phone just freezes and then shuts itself off. Lastly, when I do get a call and it goes through, I can hear them but they cannot hear me. If I put my phone on speaker, it works just fine and I can have a conversation with them. Thanks. — Nathan 

Solution: Hello Nathan. Looks like your phone is going into a bootloop. Have you tried to modify the device prior to this? Bootloops usually happen if you have incorrectly customized the system files. It is noteworthy that it can still successfully boot up after multiple tries. Most phones won’t be able to do that anymore. Considering that your Samsung Galaxy S5 is also experiencing freezing and audio issues, it is best to perform a factory reset. This will completely wipe your device clean so be sure to make a backup copy of your files first if you still can.  There are two ways to do a factory reset.

First is by going to Settings> User and Backup> Backup and reset> Factory data reset. Double check that you have backed up everything then tap the Reset device option at the bottom of the screen. Choose Delete All on the next screen and wait for the process to complete. You’re done once the device has rebooted successfully.

The second approach is a little complicated but this is useful if you can no longer boot to the home screen. This just needs some flexible fingers and the perfect timing to be executed successfully. Here are the steps.

  1. Turn the Samsung Galaxy S5 off.
  2. Simultaneously press and hold the Volume Up, Home and Power Continue holding them until the Android logo pops up on the screen. You will see a menu after you release the buttons.
  3. Scroll down on the menu using the Volume Down button and to highlight the wipe data/factory reset Press the Power button to select it.
  4. Utilize the Volume Down button again to select Yes – delete all user data and the Power button to confirm it.
  5. Wait for the reboot system now option to pop up and confirm the selection by pressing the Power button one more time.
  6. The Samsung Galaxy S5 should be completely wiped out and ready to be setup again once it comes back up.

All firmware / software issues that your device has been experiencing should be resolved by now. If the problem persists, consult a technician as this may already has something to do with the phone’s motherboard and or hardware functions. Hope this helps.

Problem # 2: Samsung Galaxy S5 is stuck on startup after installing an update

Hi. My Samsung Galaxy S5 continually tries to start after installing the latest update. At first it would get stuck on updating apps but now it gets stuck on start up. I have had the battery and sim out numerous times but to no benefit. Can you please help me? I live in a rural area and do not have easy access to technicians. Cheers. — Nick

Solution: Hi Nick. Seems like you too are experiencing a bootloop. It is possible that the system files have been affected during the firmware update. Same as the first issue, the best way to deal with this is to perform a factory reset. The steps have been detailed on the solution part above. Your Samsung Galaxy S5 should work again afterwards. Unless it has something to do with the device’s motherboard in which a technician is really needed in order to fix or replace it. Let us know if you need further assistance.

Problem # 3: Samsung Galaxy S5 runs slow and constantly freezes

Hi my name’s Kayla and I have a Samsung Galaxy S5. At first everything was working great and then it started lagging and running slow. I started rebooting regularly. I downloaded clean master to get rid of an extra garbage and started deleting cache more often. I noticed that this started when my phone wanted to perform an update. It was freezing, glitch-ing, lagging, restarting, and just not doing things right. I then did a whole factory reset. I had everything backed up beforehand and then restored it, but the factory reset fixed nothing at all. It’s very frustrating trying to type a single message and having to wait 10 minutes because it froze. Do you have a solution to this please?  — Kayla Awad

Solution: Hello Kayla. If the freezing issue has something to do with an app or the phone’s firmware, the factory reset should be able to resolve it. This process will completely wipe your phone’s data and settings thus making it like a brand new device. This should be the ultimate solution. However, other factors may affect the phone’s performance like too much app data and or a virus. We can check if these are the case. Try running your device in Safe Mode. This would help us determine if a third party app or a virus is causing this issue by forcing the apps to stop working. To go into Safe Mode:

  1. Power off the device then press and hold the Power button to turn it back on.
  2. Once the Samsung Galaxy S5 logo appears on the screen, release the Power key then immediately press the Volume Down Continue holding it down until the device has started back up.
  3. You will notice a Safe Mode mark at the bottom left corner of the screen if you have successfully boot it into Safe Mode.

Check if the freezing issue still continues. If it doesn’t, verify the apps installed on your phone and make sure they are clean. Remove any saved data related to a game that you are not sure or aware of. If the issue still persists, consider clearing the phone’s app cache.

  1. Power off the device.
  2. Simultaneously press and hold the Volume Up, Home, and Power
  3. Once you feel the phone vibrating, release the Power button but continue to hold down the Volume Up and Home
  4. Wait until the Android System Recovery screen appears before releasing the last two buttons.
  5. Use the Volume Down key to highlight the wipe cache partition Tap the Power button to select it.
  6. Once the step is complete, tap the Reboot System Now to restart the device and for it to enter into the regular mode again.

If the phone still freezes after doing the steps detailed above, then this is already hardware related (perhaps with the motherboard) and requires a technician’s expertise to be resolved. Let us know if you need further assistance.

_______________________________________________________________________________________

ENGAGE WITH US

If you or someone you know encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

 

 

 

 

 

 

 

 

 

 

 

 

Fix to Galaxy S6 Edge Plus boot problems, more issues

We’ve promised to publish more posts related to #GalaxyS6 series so here’s another one for you. All of these issues are taken from submitted by some readers of our blog. If you don’t see your own issue published here, continue to watch out for more similar posts in the near future.

s6 edge plus

In the meantime, these are the specific topics we cover here today:

  1. Fix to Galaxy S6 Edge Plus boot issues
  2. Bricked Galaxy S6 from eBay won’t turn on
  3. Galaxy S6 can’t boot to Recovery mode | Galaxy S6 won’t boot normally
  4. Galaxy S6 Edge fast charging stops working | Battery drain issue on Galaxy S6 | Light on Back button of Galaxy S6 Edge keeps flickering

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Fix to Galaxy S6 Edge Plus boot issues

Hello, I have an S6 Edge Plus. I have had it for a while now for a few time now. I have been taking good care of it — no water spills, falls etc. I live in the United States, but I came on vacation to Mexico for a couple of months. While in the United States my phone froze a couple of times about 5 to be more precise. I don’t remember exactly when I do a software update to the phone but it was pretty close to when the phone started freezing.

I remember the first 2 times it froze I was playing with an app that takes up a lot of battery (Mortal Kombat X). I have been playing this game for a while now with no problem on the Note 4 and on the S6 Edge before the upgrade. The other 2 times it froze I was just using the internet, and the last time again Mortal Kombat X.

I didn’t pay much attention to the problem because the problem was fixed with the soft reset. One thing that I noticed though was that every time I powered the phone up after any reset occasional reset of battery draining, the phone always started with displaying phone updating and after phone successfully updated on occasions during the display of the phone updating the phone heated up. But again it worked fine.

Days after arriving to Mexico my phone froze and didn’t respond at all — no buttons were working. I couldn’t do any type of reset until the battery drain. The first time I charged the phone and it charged and worked normally for about 2 days. When again the phone froze and the battery drained, again the phone charged but this time it just powered up to heat up. Without using any apps I tried to soft reset and the phone didn’t turn on this time. It didn’t even charge.

I left the phone connected to the charger for hours — no response at all, no LED light nothing. I unplugged and set it aside for 2 days then I plugged it in and I started charging again. I turned it on again — it worked for about an hour but again it got very hot. And again I tried soft reset and the phone went dead without response at all, not charging again.

Then in my desperation, I took of the back of the phone displaying the back part and part of the battery of the phone and just left it like that. After a day, the phone started working again. this time it worked for about one day with the no-back portion, then again heated up. This time I didn’t do any soft reset since the phone didn’t turned back on but still it drain the battery without any response while still on and then it died. This time it lasted about 3 weeks. I plugged original Samsung chargers since I bought a few. My wife and my son have both Note 5 and I also tried their wireless chargers and nothing. I tried leaving it on the charger for hours and nothing.

A day ago I tried again and “miracle” it was charging. I let it charge up and then turned it on. It worked fine after weeks, It worked for about 2 hours but I tried using the apps and it got hot it started heating up in the camera portion but close to the power button. It was really hot as well as the front of the phone where the camera is located. It also started making a loud noise that others may not hear because the back of my phone is off. A noise like a small fan or something turning real fast close to the power button. Then the phone froze and it again until the battery drained I though it wasn’t going to charge again so I left it aside.

But a few hours ago I tried charging it, and the phone charged. I turned up now it’s been working for hours. But I tried using the any apps not necessarily the large ones but small one and the phone starts heating up fast. this time since I had already noticed it I turned them off fast and lay the phone down on cold concrete to cool it down. I did it to see what apps where heating it up and apparently it’s all. But I remembered that on these occasions when the phone froze for days, sometimes I wasn’t even using any apps at all. One time it overheated when the phone was displaying phone updating like I mention it always displays this when turning the phone on.

Any suggestions please chargers are working properly and are the original S6 Edge plus charger and Note 5 chargers. — Martin

Solution: Hi Martin. An Android device, and in fact any electronic device for this matter, can randomly reboot or fail to boot up normally due to one out of a variety of possible causes. In your case, we think that the main problem has something to do with a bad hardware component, possibly a malfunctioning processor or camera (thus the fan-like noise you heard). Smartphone technology doesn’t use active cooling like what you see in computers (where processors have their own fan/s) so any spike in internal temperature when a processor suddenly stops working normally can cause the phone to shut down on its own. This automatic shut down feature is mechanism that’s designed to prevent damaging the device due to overheating. You must allow the phone to cool off for at least 2 hours before attempting another reboot. It’s still interesting to note though that you won’t be able to power on the phone for days after this. This means that there may be other reasons why your phone prevents boot up. It may be that other hardware components are not working properly as well, thus a full hardware diagnostics must be conducted. Keep in mind that no software glitch will prevent you from turning on the phone for days. Only a hardware problem can cause a problem you’re experiencing right now.

Since a thorough physical check is necessary before a resolution (if there’s any) can be determined, we recommend that you let Samsung technicians do the checks. Better still, simply ask for a replacement phone to ensure that you have a good working device.

Problem #2: Bricked Galaxy S6 from eBay won’t turn on

I bought this phone on eBay because the vendor said he was told it was bricked. Looking online, I saw that there are several ways to unbrick a phone by using Kies or Odin (Jodin because I have a Mac). For these fixes, however, it is necessary to initialize download mode. The vendor said his phone would shutdown for no apparent reason and it increased in frequency until the phone no longer powered on. I now have the phone and I fear there is more wrong with it than being bricked. Currently the phone will not power on and is completely dead. I have tried the V-down/Power trick, the V-down, Power, Home trick, the V-up, power, home trick but nothing works. Thinking that the battery might be dead, I decided to plug the phone into the charger and try the tricks again. I had to use the charger from my Tab S for this since the phone charger did not come with the phone. After plugging in the phone, the charging icon did not show. I then decided to try plugging it into my computer but still no charging icon. I even tried 3 cables but nothing. This is leading me to think that there is a problem with the charging port or worse. Before I take it in to a technician, do you have any suggestions? Thanks. — Mark

Solution: Hi Mark. We don’t know your expectations but you’ve already tried all the things that we can suggest in a case like this so going through the technician route should be a wise choice for you.

Problem #3: Galaxy S6 can’t boot to Recovery mode | Galaxy S6 won’t boot normally

Hi, I have this issue with the Samsung S6 SM-G920F. I was wondering if you can help me with it. Previously when I plugged it in, it would get stuck with the battery icon with lightning bolt. when I plug it in to charge the battery, the back gets really warm but the light never turns on on the upper left corner saying it’s charging.

I tried to do a factory reset using the Power, Volume Up, and Home buttons but it would not do it. I ended up flashing the latest Samsung S6 SM-G920F factory firmware using Odin. Now when I turn on the phone while plugged in, it would get stuck on the Android logo screen and when I charge the phone the back still gets very warm but the upper left light still does not come on?

The phone seems to take a little bit of a charge when I plug it in for 20 minutes but I can’t turn it off. It eventually turns off, I’m assuming because the battery drains to nothing. Do you have any idea what’s wrong with the phone and what I need to do to repair it? Thanks for your time and assistance. — Eddie

Solution: Hi Eddie. The only thing that we can say is you need to find a way to have the phone checked for possible hardware failure. An issue like this can just as easily be the result of a bad software/bootloader or a malfunctioning hardware. That you can’t boot it in recovery mode appears to suggest that the bootloader is no longer working properly. To put it simply, a bootloader is a code or series of codes that must be executed before Android operating system runs. In other words, it’s a special code that instructs the operating system to run normally. It’s a different software environment independent of the operating system and usually encounters problems after a user attempts to modify it. If you’ve attempted to unlock your phone’s bootloader before the issue occurred, you only have yourself to blame. There’s always an inherent risk that complications can happen if you tinker with an official software (which is why manufacturers don’t officially support unlocked bootloaders). As far as solutions to corrupted bootloaders are concerned, we are not aware of any (that’s freely available for public consumption anyway) so your only route right now is to look for a way to have the phone replaced.

If you never did attempt to modify your phone’s official software via rooting or flashing before the problem started to happen, you can assume that there may be an unknown hardware problem causing it. Since the only way to figure out a hardware issue is by thorough diagnostics, make sure that you submit your phone for repair.

Problem #4: Galaxy S6 Edge fast charging stops working | Battery drain issue on Galaxy S6 | Light on Back button of Galaxy S6 Edge keeps flickering

Hi. I have a Samsung S6 Edge and got it last October 2015.

BATTERY. My battery life is not lasting for long anymore and usually takes overnight (6 hours) to fully charge from 3% to 100%. Fast charge used to work, but just completely stopped 2 weeks ago so can only cable charge now. (I still have the original Samsung charger, but have changed the lead as I thought the lead was the reason it was no longer fast charging, it has been shoved in my bag far too often).

LIGHTS. When using my phone such as reading an article on the news or something, the lights at the bottom keep flickering without being touched (that are for the ‘return’ button or for seeing all open pages). This happens even if I have just one single page open. I have restarted multiple times, deleted lots of photos/storage hoggers, cleared all cache bits and scanned it multiple times as well as installing Clean Master to help monitor things. I’m not sure if this could be sent back as faulty for being under 12 month warranty? Or is there something I can do instead. Thanks in advance, please keep answers simple as I’m not technically minded! — Stephanie

Solution: Hi Stephanie. You may benefit from doing basic software troubleshooting first. We suggest that you try booting your S6 in safe mode to see if a third party application or associated service is to blame. Here’s how:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Remember, if the issues you mention here won’t occur while your phone is in safe mode, that’s an indication that one of your apps is the culprit. Since safe mode won’t point you which of the app is the cause, you must manually remove each one until the is eliminated.

If the same problems happen even while your S6 is in safe mode, the next logical step is to do a factory reset. Ensure that you create a backup of your personal data first before you do this step. Follow the steps below on how to do a master reset on your S6:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Finally, if nothing appears to change right after you do a factory reset (and no apps installed), that’s a sign that you have a bad hardware. Call Samsung, describe your issue, and demand for a new device.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.