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black screen of death

What to do with your Samsung Galaxy S9 with Black Screen of Death after the Android 9 Pie update?

The black screen of death can either be a very minor issue or a very serious one depending on how it started. It may occur to entry-level devices and even to high-end phones like the Samsung Galaxy S9. In fact, we’ve received quite a lot of complaints from our readers regarding this problem. According to them, their phones would no longer respond after they updated it to Android 9.0 Pie.

Some would say the update is bad but majority of those who updated their devices actually don’t have issues. So, this could be just an isolated problem and we have to address it in this post as we have readers who asked for our help. In this article, I will walk you through in troubleshooting your Galaxy S9 that’s stuck on the black screen after the Android Pie update. Continue reading as this post may be able to help you.

For owners who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Here are the things you need to do if your Galaxy S9 is stuck on the black screen of death after being updated to Android 9.0 Pie…

Try doing the forced reboot. Most of the time, the common reason why the phone gets stuck on the black screen is due to a firmware crash. It’s a very minor issue but will leave your phone unresponsive unless you do something to fix it. The thing is, the device won’t respond when you press the power key or connect it to the charger. This leaves users to think that the problem is with the hardware when in fact, it’s only with the software. With that being said, the best thing you can do about it is this:

  • Press and hold the volume down button and the power key at the same time for 10 seconds or more.

This will restart the phone like the normal reboot but its memory will be refreshed and all its apps and services reloaded. If it was indeed due to a system crash, then your phone should already be booting up by now. If it’s still not responding, then try doing this instead:

  1. Press and hold the volume down button.
  2. While holding down the volume down button, press and hold the power key.
  3. Keeps both keys held down together for 10 seconds or more.

As you can see, it’s actually the same as the first procedure only that this time we’re making sure you’re doing the procedure correctly because doing it otherwise won’t give you similar outcome. If your phone is still not responding after this, however, then try the next procedure.

Connect phone to charger and force restart it. Another possibility we need to rule out is that the battery could have been totally drained. While it’s not really an issue, there are times when a simple battery drain would lead to a system crash as some services, apps and hardware components may not be properly shut down when the phone suddenly turns off once the battery is depleted. In this case, you will be dealing with a couple of very minor issues that both result to an unresponsive device. To address this, here’s what you’re going to do:

  1. Plug the charger to a working wall outlet.
  2. Connect your Galaxy S9 to its charger using the original cable.
  3. Regardless whether your phone shows the charging symbol or not, leave it connected to the charger for at least 10 minutes.
  4. Now while the phone is connected to the charger, press and hold the volume down button.
  5. While holding down the volume down button, press and hold the power key.
  6. Keeps both keys held down together for 10 seconds or more.

Based on personal experience, this will fix the problem. But if not, then try the next procedure.

Try rebooting your phone in recovery mode. The recovery mode is the fail-safe for almost all Android devices including your Galaxy S9. Even if the device has a serious firmware issue, it may still be able to run in this mode. So, you should try it because if successful, you may proceed to doing the master reset which will fix this problem. Here’s how it’s done:

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  4. Press Power button to select.
  5. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  6. Press Power button to select and start the master reset.
  7. When the master reset is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After doing all these and the phone is still not responding, then it’s time you brought it to the shop so that a technician can check it up for you.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

What to do when your Samsung Galaxy S8 shows the Black Screen of Death [Troubleshooting Guide]

The Black Screen of Death (BSoD) is one of the most dreaded problems that plagued many smartphone owners and you may encounter it with your new Samsung Galaxy S8. We find it necessary to publish this post that basically addresses the black screen issue to, at least, give you a better idea what to do when the problem happens.

Just because the screen is black and unresponsive doesn’t mean the phone is dead already. It might have just crashed for some unknown reason and waiting for you to do something to spring back to life. The black screen issue may occur any time regardless of the condition of your phone. Usually, the device won’t respond no matter how many times you press the power key. It may not even respond when charged.

The BSoD is different from the issue wherein the phone refuses to turn on for the first time because the latter may be a sign of a manufacturing defect. The former, however, could be a sign of a hardware failure caused by other factors after you’ve used your phone for a few days. Among the most common factors are liquid and physical damages.

In this post, I will walk you through in troubleshooting your new Samsung Galaxy S8 that’s plagued with the black screen of death problem. So, continue reading below to know about about this issue.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy S8 with Black Screen of Death (BSoD)

I understand your phone is still new and it should work properly without any issues but here we are trying to find out what’s the reason behind this problem. Basically, the purpose of this troubleshooting is for us to know if the problem is minor and can be fixed easily or if you really have to go back to the store and have the device replaced.

While the BSoD is a serious problem, we’ve already encountered a lot of issues before that posed as this kind of issue but in the we were able to bring the devices back to life. That’s what we have to try here and said, here’s what you should do:

Step 1: Force reboot your Galaxy S8 to rule out possibility of a system crash

The first thing we have to assume is that the phone’s firmware crashed for some unknown reason. This thing happens all the time and we’ve seen hundreds of issues like this in the past only to find out that many of there were a result of a glitch. Before, we usually remove the battery and press the power key for a minute so that phone’s memory would be replaced but since your Galaxy S8 has a non-removable battery, we cannot do that anymore. However, there’s one combo that will do the simulated battery disconnect and that would be enough to fix this problem provided it’s just as simple as a system crash or a glitch.

Press and hold the Volume Down button and the Power key together for 7 seconds and the phone may reboot normally. If it does, then the problem is fixed, otherwise, you must move on to the next step to probe further.

Step 2: Try to charge your phone to see if it responds

We surely want to know if your phone would still respond if it detects electric current flow through its circuits. If it displays the usual charging icon as well as light up the LED indicator at the top of the screen, then we can, at least, say the hardware might be fine because if not, then it shouldn’t charge at. However, if the phone doesn’t show those signs, then do the forced reboot procedure while the device is plugged in; its battery may have just been drained completely that there’s not enough battery to power up its hardware and load the operating system. If it still won’t power up with it, then it’s time to seek assistance from a tech.

On the other hand, if the phone charges fine or shows those signs, then leave it plugged in for ten minutes. That should be enough to reach around 5% of battery or even more. After which, attempt to turn the phone on to see if it does respond. If not, then do the forced reboot procedure once again and if it still won’t respond, move on to the next step.

Step 3: Try booting your phone up in safe mode to rule out possibility that third-party apps cause the problem

Third party apps can also cause the system or the firmware to crash especially ones that use too much resources like heavy games. The problem is we don’t know for sure which app is causing the problem. Therefore, we need to do something to isolate third-party from built-in apps and booting in safe mode is the best you can do:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

By following the steps above, you are temporarily disabling all downloaded apps and third-party services. Therefore, if one or some of them is causing the problem, the phone should boot up in safe mode successfully. If it fails, however, then move on to the next step.

Step 4: Attempt to boot your phone up in Recovery mode

The phone got a black screen and won’t respond to whatever it is you do. You’ve just tried to boot it up in safe mode and it failed, so now, it’s time to try to boot it up in another mode, the Android system recovery. We just have to know if it’s still capable of starting up in that mode to find out if the hardware is fine or not. Follow these steps to attempt to start it up in recovery mode:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

If successful, then we’re already halfway there; at least the phone is capable of powering up its hardware components and loading up its firmware. You can then proceed to wiping the cache partition so that system caches will be replaced or you may opt to doing the master reset. However, if the phone still failed to boot up in recovery mode, then you have no other option but to bring the phone back to the store and have it replaced as it is clear enough there’s something wrong with it.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy J3 with black screen of death issue (easy steps)

The black screen of death (BSoD) manifests in different ways but the most common of them all is when the phone’s screen remains blank no matter what you do but the phone is actually showing signs that it’s powered on and still working. For instance, when messages or calls come in, you can hear the phone play the notification tone but the screen won’t turn on. The second most common sign of BSoD is when the phone seems completely dead.

Some of our readers with the Samsung Galaxy J3 have contacted us regarding this problem that’s why we have to address this once again even if we’ve already tackled similar issues in the past. This is for the benefit of our readers who reached out to us asking for help. So, if you’re one of the owners of this phone and are currently bugged by this problem, continue reading as this post may help you fix it.

For owners who are looking for a solution to a different problem, drop by our Galaxy J3 troubleshooting page for we have already addressed some of the most common problems with this device. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work or if you need further assistance don’t hesitate to contact us by filling up our Android issues questionnaire.

Step by step guide to fixing black screen of death on Galaxy J3


More often than not, the black screen of death is a result of a system crash and while it may seem like a serious problem, it’s actually not. You can fix it using the method I will share with you in a little while. However, if this problem resulted from an attempt to modify the firmware, then it’s most likely that the process failed or you may have installed a ROM that’s corrupt or lacking files. You may need to reinstall the stock firmware to be able to use your phone again.

But if this issue started for no apparent reason, then here’s what you should do to fix it…

If you’re using the original or the 2016 variant of this device, all you gotta do is remove the battery from the phone and then press the Power key for a minute. This will refresh your phone’s memory and may boot it up the moment you re-insert the battery and press the Power key.

However, if you have the 2017 variant which has a non-removable battery, you just have to press and hold the Volume Down button and the Power key simultaneously for 10 seconds. It’s called the Forced Restart and has similar effect as with the battery pull procedure. If the phone does not respond to this method, try to repeat the process but this press and hold the Volume Down button first and without letting go of it, press and hold the Power key. Keep both keys held for 10 seconds and see if the phone reboots.

Now, if your device doesn’t respond to this method, then you will have to try troubleshooting it. Don’t worry, I will walk you through every step of the way until we’ve exhausted everything.

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Troubleshooting Galaxy J3 with black screen of death

In this troubleshooting guide, we will try to determine what the problem is all about so that we can try to formulate a solution that might fix the problem and prevent it from happening again in the future. There are a few things you need to do to rule out every possibility. With all that being said, try to go through the procedures below…

Make sure it’s not due to liquid damage

As the owner, you should be the first one to know what happened to your phone and why it’s not responding at all. But there are times when issues like this just occur out of the blue so the first thing you need to check is the possibility that the problem is due to liquid damage:

  1. Look into the USB / charger port to find traces of water.
  2. Use a cotton swab to clean the area or insert a small piece of tissue to absorb the moist.
  3. You may also blow into it to get rid of any foreign materials that might have interfered with circuits.
  4. Check the Liquid Damage Indicator (LDI) to see if it’s tripped or not. Just remove the SIM card tray and look into the SIM slot to find a small sticker.
  5. If the LDI is white, then there’s no liquid damage but if it turned red or purple, it’s obvious that the cause of the problem is liquid.

In case it’s liquid damage, bring the phone to the service center to have a technician check it for you.

Try charging your phone to know how it responds

After making sure this problem isn’t due to liquid damage, you should try charging your device to see if it responds to that. It’s possible that this problem is just due to a drained battery that’s why your device isn’t responding no matter you do.

So, plug the charger in to a working wall outlet and connect your phone to it using the original cable. Regardless whether the phone shows the charging symbol on the screen or not, allow it to charge for at least ten minutes provided it’s not heating up. After which, try to turn it on to see if it responds. If still not, then do the Forced Restart once again but this time while the device is connected to its charger.

After this and the phone is still not responding, move on to the next procedure.

Attempt to boot your phone up in Safe mode

The most important thing at this moment is to see your phone power up its display and reach the home screen because if that’s the case, you can already consider the problem fixed. So, try running the phone in safe mode where everything is loaded except for third-party apps:

  1. Press and hold the Power key past the screen with the device name.
  2. When ‘SAMSUNG’ appears on the screen, release the Power key.
  3. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see ‘Safe Mode’.

If the phone is still not responding to this procedure, then do the next one.

Try booting the phone up in Recovery mode

The Android system recovery is the fail-safe of phones running Android. The components will all be powered up but the user interface is not. Even if the phone has some serious firmware issues, it may still be able to boot up in this mode. It’s important that you do this procedure to know if the problem is with the hardware or not. If you can successfully boot your phone up in this mode, you can do a couple of things that have a significant impact and that’s to wipe the cache partition and Master Reset.

How to boot your phone in Recovery mode and wipe cache partition

  1. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  2. When the device logo screen displays, release only the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  5. Press the Power key to select.
  6. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

How to do the Master reset on your Galaxy J3

Assuming you’ve successfully booted the phone up in Recovery mode, then it’s clear that the hardware is fine. At this point, the issue is reduced to not booting up instead of not turning on. You can fix it by doing the master reset but take note all your files and data will be deleted if you did this…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

However, the phone cannot boot up in this mode, then it’s time to bring it to the service center as it might be a hardware problem after all.

I hope that this troubleshooting guide can help you one way or another. If you still need our help, feel free to contact us anytime.

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Galaxy S6 Edge unresponsive with green light flashing after being left charging overnight

The #Samsung Galaxy S6 Edge (#S6Edge) black screen of death is one of the most dreaded power-related issues with this device. It has been bugging a lot of users since the phone was released last year up until today. It’s called the “black screen of death” because usually the device’s display turns black or blank and won’t respond to touches. The phone itself also becomes dead when it occurs and it may not even charge when plugged in.

galaxy-s6-edge-black-screen-of-death-unresponsive-screen

There are a couple of problems I addressed in this post that may seem similar. Read on to understand more about them and to learn how to fix each one of them. You may encounter similar issue in the future so it’s better to be ready and know what to do when the problem actually happens. Click on the links below to jump to their respective sections.

For those who have other issues with their device, however, make sure you drop by our Galaxy S6 Edge troubleshooting page for we have already addressed hundreds of problems with this device. We may have already published an article containing the same problem as yours and have provided a solution. So go through that page and find similar problems. If you need further assistance, however, you may contact us by completing our Android issues questionnaire. Just give us info about the problem and we’ll do the rest.

Galaxy S6 Edge screen unresponsive with green light flashing

Problem: Hello. I have a Galaxy S6 Edge. I have left the phone overnight to charge. The phone is non-responsive this morning but the green light is flashing. I have tried the centre button with the volume up key and with the volume down key and all three power centre and volume key but no response from the phone … any ideas?

Troubleshooting: Hi! After the release of Samsung Galaxy S6 Edge, despite the device’s advertised features and great performance, it is still prone to some issues from software to hardware. Among the problems you may encounter are the power issues, like what you are experiencing right now. Since the phone has a non-removable battery, we can’t immediately rule out if it’s a battery failure since you said that the green led light is flashing it is the indication that the battery is full charge.
There are several reasons why this issue occurs but identifying the culprit is somehow complicated especially if you don’t know what caused it or when the issue started. But don’t worry we will recommend some methods that we shared to several owners that encountered similar issues.

Step 1: Force Reboot your phone to see if you can bring it back to life

The Galaxy S6 Edge doesn’t have a user-removable battery so you cannot just do the battery pull procedure to refresh its memory like we used to do with our old device. There is, however, another way to do this and that’s the Forced Reboot procedure. You just have to press and hold the Volume Down and Power keys together for 10 seconds. There is a higher probability this method will work, so it’s worth trying. Besides, it’s the most logical procedure you can do at this point.

If the procedure fails, however, then follow the next few steps.

Step 2: Run the Device in Safe Mode
If this issue is caused by a third party application that was installed on the device, then booting in safe mode will disable everything third party and it’s the best way to identify which of them is causing the problem. Once you’ve determined the culprit, uninstall it. Here’s the step-by-step instructions on what you should do…

  1. Make sure the device is off
  2. Press and hold the ‘Power key’ + ‘Volume down key’ together, wait until the Samsung logo appears.
  3. Quickly release the ‘Power key’ if the Samsung logo appears but continue pressing ‘Volume down key’.
  4. Wait until the device finish the process, it will take a few minutes.
  5. When you see the ‘Safe mode’ at the lower-side side of the screen, this means that safe mode is activated.
  6. Uninstall the problem-causing app and do not install it again to avoid the problem from happening again.

It would be easier to fix the problem if you’ve already have some suspects. So, begin your search from your latest or most recent app installations. There are of course apps that you couldn’t just uninstall as you will lose some of your data. In this case, you just have to disable them to prevent them from running when the phone boots up. After you’ve uninstalled or disabled them, reboot your device normally to see if the problem got fixed. If so, then one of those apps you’ve disabled or uninstalled is the culprit. For those you’ve disabled, try enabling them one by one and if the problem occurs while you’re doing that, then it’s now easier to determine the culprit. You may also re-install apps you’ve uninstalled but just be mindful of each installation.
Step 3: Run the Device in Recovery Mode and wipe cache partition
Recovery mode is similar to safe mode but, in this mode there are options for you to run some diagnostic test or reset the device. In this mode also we can go back to the default setting of your phone before the issue occur. Below are the steps on how perform this mode.

  1. Turn off the phone completely
  2. Press and hold the ‘Power key’ + ‘Home key’ + ‘Volume up key’ together
  3. Release the ‘Power key’ when the device vibrates but continue pressing ‘Home key’ and ‘Volume key’
  4. Wait until the Android mascot appears, then release both keys
  5. Navigate using ‘Volume Up and Down key’ through the options
  6. Select ‘wipe cache partition, press Power key to confirm.
  7. Wait until your device finish the process, it will take several minutes.

Wiping the cache partition will delete the system cache as well as temporary files created by pre-installed apps and native services. While the term is “delete” it doesn’t mean you’ll lose your data and important files. Only the system caches will be deleted and it may even result to a better performance as the system will create new files to replace deleted caches. If this procedure fails, however, then you have to reset the device to bring it back to its default settings or a configuration that works.
Step 3: Factory Reset the Device
This method is, sometimes, the last resort to resolve any software issues or power problems like what you have right now. But performing this procedure will delete all the data saved in the device and restore it back to the default setting the first time you got it. So, you better backup your files and data first and then follow these steps:

  1. Turn off the device
  2. Press and hold ‘Power key + ‘Volume up key’ + ‘Home key’ simultaneously
  3. Wait until the Android mascot appears then quickly release ‘Power key’ and continue holding ‘Volume up’ and ‘Home key’
  4. Once the boot menu displays, release both keys
  5. Navigate using Volume up and down key through options
  6. Find and select ‘Wipe Data/Factory Reset’ option, press Power key to confirm
  7. Next, select ‘Yes–delete all user data’ option, press Power key to confirm
  8. Wait until the device finish the process, it will display ‘Data Wipe Complete’
  9. Select ‘Reboot system now’, press Power key to confirm
  10. Restart will take longer than the normal restart, please be patient

Now, if these methods are not working for you, we recommend finding the nearest Samsung service center and have the device checked by a technician.

Galaxy S6 Edge screen turned black, phone won’t respond when power is pressed

Problem: I just can’t understand why phone won’t respond anymore. I’ve taken care of this device since I bought it in December. It never fell and never been in contact with water. The screen is black and no matter what I do, it just won’t turn on or respond. What do you guys suggest I do to make my phone work again? Thanks.

Troubleshooting: It’s always possible that this problem is the same as the previous one and if it is then you can just follow the troubleshooting procedure. So, the first thing we have to do is verify if your problem is the same as the one I addressed above.

Step 1: Call your own number to see if the phone rings

In the first problem, the phone still lights up the LED indicator so there is a greater probability only the screen is turned off but the phone is still up and running. In your case, if the phone rings when you call your own number, then it means the phone is still powered on and only the display has an issue. So, you can follow what I suggested–forced reboot. You may be able to fix the problem as early as now provided it’s the same as the first one. However, if it’s a different case, then continue with your troubleshooting:

Step 2: Plug the phone to charge

The battery may have been drained that’s why the phone won’t respond nor turn on. With this, the device will be able to replenish the battery even for just a couple of minutes. That would be enough to power the phone up and all its components. Aside from that, you’re also trying to find out how the phone reacts if it detects current flowing through its circuits. If it won’t charge nor respond, then it might be a problem with the hardware itself but continue troubleshooting.

Step 3: Force reboot the phone while plugged in

You already did the forced reboot procedure in step 1 but the firmware may have crashed and the battery drained. So, let’s rule out those possibilities out in this step; while the phone is plugged in, press and hold both the Volume Down and Power keys together to see if the phone boots up. If not, try the next step.

Step 4: Attempt to boot the phone in safe mode

Third party apps may have caused the problem so try to boot the device in safe mode. If it does boot up, then problem solved. You just have to find the app that’s causing the problem and either disable or uninstall it. Here’s how you boot your phone in safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Step 5: Try booting it in Recovery Mode

This procedure will sort of disable the Android interface so if the problem is with the frontend, then the S6 Edge should reboot without any problem at all and in this case continue with the wiping of the cache partition. If it doesn’t, you have no other choice but to have it checked by the technician. Here’s how you boot the phone in Recovery Mode.

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

I hope this helps.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix Samsung Galaxy J2 Pro 2019 with Black Screen of Death (easy steps)

The black screen of death (BSOD) issue is common to Android users. In fact, we have received quite a lot of complaints from our readers who own the Samsung Galaxy J2 Pro 2018 regarding this problem. According to some, the issue started on its own without any valid or clear cause. There were also others who said that the issue occurred after the phone got dropped or fell on a hard surface. As to the latter, it’s clear that the problem is due to physical damage incurred by the phone from the drop. Hardware issues have to be addressed by Samsung’s technicians.

In this post however, I will address this problem to help our readers who reached out to us complaining about the issue. This is only applicable to issues that occurred without any apparent reason or cause. I will share with you the solution that we’ve always been using to black screen issues with other devices including the flagship phones. So, if you’re one of the owners of this device and are currently bugged by a similar problem, continue reading as this post may be able to help you one way or another.

For smartphone owners who found our site while trying to find a solution, try to see if your phone is one of the devices we support. If it is, then visit the troubleshooting page for that device, browse through it to find issues that are similar with yours and feel free to use our solutions and workarounds. However, if you still need our help after that, then fill up our Android issues questionnaire and hit submit to contact us.

How to fix black screen of death issue on Galaxy J2 Pro 2018

The following solutions have been proven effective in dealing with this kind of problem unless, of course, the issue is caused by physical and/or liquid damage. Don’t worry, they are always safe to do for both your phone and your data in it but just make sure you’re doing them right. We know this for a fact because majority of the complaints we received that have similar symptoms were due to a very minor problem–system crash. With all that being said, here’s what you should do about it:

  • Press and hold the volume down and power keys at the same time for 10 seconds or more.

The method is called Forced Restart which simulates battery pull. It’s hard-wired in your phone so if done correctly, it will force your phone to boot up even if the system crashed. It’s also called Soft Reset because it resets your phone’s memory but don’t worry, none of your files and data will be deleted.

However, if your Galaxy J2 Pro 2018 won’t respond to it, then try doing it a couple more times or you may try this:

  1. Remove the back cover of your phone.
  2. Pull the battery out.
  3. Remove your SIM card and SD card.
  4. Press and hold the Power key for a minute while the battery is out.
  5. Now, place the battery back it and secure it with the back cover.
  6. Attempt to turn your phone on.

If the phone still won’t respond after said procedure, here’s another thing you could try:

  1. Plug the charger to a working AC outlet.
  2. Connect the phone to its charger using the original USB cable.
  3. Regardless whether the phone shows the charging symbol or not, leave it connected to its charger for at least 10 minutes.
  4. Now try to turn the phone on to see if it’s successful this time.

IMPORTANT NOTE: If the phone is heating up or overheating while it’s connected to its charger, then disconnect it immediately to prevent further damage. It’s possible that there’s a problem with its hardware or water may have caused the issue. You should bring it to the service center or back to the store where you bought it for checkup and/or replacement.

After all this and the phone is still unresponsive, then it’s time to bring it back to the store where you bought it or to the shop so that the technician can check it up for you.

If you have other concerns you want to share with us, feel free to contact us anytime or you may leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Fixing Samsung Galaxy Note 8 with Black Screen of Death (easy steps)

We’ve already addressed the Black Screen of Death issue a few months after Samsung Galaxy Note 8 was released last year and since then we’ve received tons of emails from our readers. It seems that there are still a lot of owners who are experiencing this problem that’s why we need to address it again but this time, we will be providing you with a solution that worked for many of our readers.

At the later part of this article, we will still be suggesting troubleshooting procedure you can follow in case the solution doesn’t work. If you’re one of the owners of this device and are currently bugged by a similar problem, continue reading to know what to do with it.

Before we move on to our solution and troubleshooting guide, if you are looking for a solution to a different problem, then make sure you drop by our Note 8 troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and feel free to use our solutions. If they don’t work or if you still need our help after that, then contact us through our Android issues questionnaire.

Quick fix to the Black Screen of Death issue on Galaxy Note 8

We already know this solution because black screen of death is often caused by a system crash and there’s no better way to address it than this. Since we published our first article on this problem, we’ve received hundreds of messages confirming that this solution works. In our first post, this is just part of our troubleshooting guide but now it’s a fix although we can’t guarantee that it will fix every black screen issue since not all problems are the same. But it won’t hurt if you try this…

Solution: Press and hold the Volume Down button and the Power key simultaneously for 10 seconds (or more).

If this doesn’t work, press and hold the Volume Down button first, don’t let go of it, then press and hold the Power key. Keep both keys held together for 10 seconds and it should bring the phone back to life provided there’s enough battery and that this problem is due to a system crash. If this fails either, do this…

  1. Plug the charger to a working wall outlet.
  2. Connect your Galaxy Note 8 to it using the original USB cable.
  3. While the phone is connected to its charger, press and hold both Vol Down and Power keys together for 10 seconds or more.

After trying these things and the phone remained to be unresponsive and won’t turn back on, then you should try troubleshooting it before you decide to bring it to the service center.

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Troubleshooting Galaxy Note 8 with Black Screen of Death issue

Basically, there are only a couple of troubleshooting procedure you can try to see if the phone is still capable of powering up but before that, you have to verify that this is not an issue caused by liquid damage…

  1. Look into the USB port to see if there’s a trace of water or liquid of any sort.
  2. Clean the area using a cotton swab or get rid of the moisture by inserting a small piece of tissue into the port.
  3. Check the Liquid Damage Indicator (LDI) to know if it’s tripped or not.
  4. Remove the SIM card tray and look into the SIM slot to find the LDI.
  5. If the LDI is white, there’s no liquid damage; if it turned red or purple, then there’s liquid damage.

In case there’s a sign of liquid damage, don’t anything except bring the phone to the service center so that the tech can clean it up for you.

After verifying there’s no liquid damage, try the following procedures to try and bring the phone to turn on.

Try to run the phone in Safe mode

Usually, we recommend to our readers to run their phones in safe mode to disable all third-party apps but this time we just want you to do it for the sake of knowing if the phone is still capable of starting up in its bare bones.

  1. Press and hold the Power key past the model name screen.
  2. When “SAMSUNG” appears on the screen, release the Power key.
  3. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see Safe Mode.

If the phone turns on in this mode, consider the problem fixed. The next thing you need to do is find the app that’s causing the problem and uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap the app you suspect.
  4. Tap Uninstall.
  5. Tap Uninstall again to confirm.

However, if the phone also refuses to turn on into this mode, try the next step.

Try to boot your Note 8 in Recovery mode

The Android system recovery mode is the fail-safe for almost all Android devices so even if there’s a serious firmware issue for as long as the hardware and the battery is fine, your phone should be able to boot up in this mode. If successful, you can do a couple of things that might help fix all other issues with your phone. But just like booting in safe mode, the moment your phone turns into this mode, consider the problem fixed. But I suggest you do the wiping of the cache partition if the phone boots into this mode successfully…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Or you can do the Master reset if there are complications after wiping the cache partition but bear in mind that all your files and data will be deleted including your contacts, messages, pictures, music, videos, etc…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

However, if the phone cannot boot up in recovery mode, then it’s time to bring it to the service center because the problem is something that you can’t fix by yourself. But even if you are techie enough to open up your phone, there’s no guarantee you can fix the problem by yourself and the fact that the warranty will be voided when you do so makes things a bit more complicated.

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How to fix your Samsung Galaxy S9 Plus with Black Screen of Death (easy steps)

The Samsung Galaxy S9 Plus comes packed with really impressive hardware specs and impressive features but just like any other smartphones, there would always come a time that an issue may occur. Since we started providing free support to our readers, we’ve encountered thousands of issues already and among the most common are related to the capability of the phone to turn on or boot up, which includes the Black Screen of Death (BSoD).

The BSoD is characterized by blank and unresponsive screen which leaves an impression that the phone has turned itself off and would no longer turn on. However, based on our experience, the device may actually still be powered on that if you make a call to your own number or send a message to it, you may hear the device ring but the screen would still stay black and unresponsive. The problem may also affect the phone’s capability to charge so if you connect it to its charger, it won’t respond.

In this post, I will tackle this problem with the Galaxy S9+ being the subject of our troubleshooting. If you’re one of the owners of this device and are currently bugged by a similar issue, continue reading as it may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 Plus troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

How to fix Galaxy S9 Plus with Black Screen of Death


I will share with you the solution that we’ve always been using to make your phone respond again. While we’re always tempted to think that if the phone has BSoD, the problem could be in the hardware but most of the time it’s not. In fact, the problem is more on the firmware side than hardware. Needless to say, you can fix it on your own without any help from someone. With all that being said, here’s what I suggest you do about this:

Do the Forced Reboot

If you’re familiar with battery pull procedure we often do to phones with removable batteries, well this is its counterpart but you can only do this to phones with non-removable batteries like the S9 Plus.

  • Press and hold the volume down button and the power keys at the same time for 10 seconds or more.

The combination is hard-wired in your phone so it will respond to it as long as it’s done correctly. If your phone still doesn’t respond to it, try doing it a couple more times to make sure or you may try these steps:

  1. Press and hold the volume down button and don’t release it.
  2. Press and hold the power key while holding down the volume down button.
  3. Keep both keys held down for 10 seconds or more.

It’s basically the same as the first procedure only that we’re making sure you’re pressing the volume down button first before the power key because doing otherwise won’t result to a Forced Reboot and your device may still not respond. After making sure you’re doing it right but your device still doesn’t work, then try the alternative solution.

Alternative Solution

It’s also possible the battery got completely drained and the phone hasn’t shut itself off properly and such may result to a system crash. In case of a firmware crash, the phone won’t respond to whatever you do with it now imagine what would happen if the crash is accompanied with a drained battery.

To rule out this possibility, here’s what you need to do about it…

  1. Plug the charger to a working AC outlet.
  2. Connect the phone using the original cable (I highly recommend you use the wired charger).
  3. Regardless whether the phone shows the charging signs or not, leave it connected to its charger for at least ten minutes.
  4. Now, press and hold the volume down button and the power keys at the same time for 10 seconds or more but this time while the device is connected to its charger.

These solutions are more than enough to fix minor problems with the firmware or even the hardware. However, if your Samsung Galaxy S9 Plus is still not responding after doing all of this, then you should send it back to the store for the tech to check it up for you. You should negotiate for a replacement in case the problem continues.

I hope that our solutions work for you. If there are other things you want to share with us, feel free to contact us anytime or leave a comment in the section below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to unfreeze a frozen Samsung Galaxy S9 (easy steps)

Even a powerful smartphone like the Samsung Galaxy S9 may also encounter problems from time to time. Among the most common is when it freezes and may seem like it would never respond again. More often than not, it’s a system crash and it may be caused by some factors that may be unknown to you.

In this post, I will walk you through in troubleshooting your Samsung Galaxy S9 that’s frozen. It’s just a minor problem but nevertheless, very annoying as you don’t know when it happens and more often, you don’t know what to do how to make your phone respond again. If you’re one of the owners of this phone, you should know how to fix a minor problem like this because eventually, you will encounter it.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our Galaxy S9 troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our Android issues questionnaire and hit submit.

Making your frozen Galaxy S9 respond again


There’s always something you can do about this problem and that’s what I’m going to share with your in this post. So, continue reading as one of the procedures below may help you one way or another…

Perform the Forced Restart procedure

You will have to do a combination to simulate battery disconnect. This will refresh your phone’s memory, close all apps running in the background and reload all core functions and services. Your Galaxy S9, provided there’s enough battery left and that the integrity of its hardware components remains intact, will respond to his solution because it’s hard-wired to the device. To do this, press and hold the volume down and power keys at the same time for 10 seconds or until the phone boots up.

If the device won’t respond, try doing it a couple more times. If it still won’t respond after that, try this:

  1. Press and hold the Volume Down button first and don’t release it.
  2. While holding it down, press and hold the Power key.
  3. Keep both keys held down for 10 seconds or more.

This is basically the same as the first procedure above only that we’re making sure you’re pressing and holding the Volume Down button first before doing the same for the Power key because doing it otherwise won’t simulate battery disconnect. If, however, the phone is still not responding after this procedure, then you should try the next one.

  1. Plug the charger to a working wall outlet.
  2. Connect your Galaxy S9 to the charger using the original cable.
  3. Leave it connected to the charger for a few minutes.
  4. Now, press and hold the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.

Your phone should be booting up now but if it still remains unresponsive, then it’s time to bring it back to the store so that a technician can check it up for you. It’s possible that the reason why this problem occured is due to either physical or liquid damage.

This optional but I suggest you try running the phone in recovery mode just to know if it’s capable of doing so. If successful, try performing the master reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

Again, this is optional so if you’re not comfortable doing this, you better not.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Samsung Galaxy S8 Plus with black screen and blue light flashing [Troubleshooting Guide]

The term we often call a phone with a black screen and unresponsive is “Black Screen of Death” because the device doesn’t respond when you press the power button or any buttons for that matter. It usually gives the impression that the phone is powered off or has a drained battery and most of the time, that’s not the case.

Another variation of this issue is when there’s a blue light flashing at the top of the screen as if it’s notifying you that you have unread messages or something. Between these two, the latter may give a glimmer of hope considering the fact that it’s still capable of lighting up the notification LED. When you’re experiencing this, you can try calling your number and the phone might ring even if the screen stays black. This is the kind of problem we will tackle in this post so continue reading below as we may be able to help you with this one.

Before anything else though, if you have other issues with your device, then visit our Galaxy S8+ troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

How troubleshoot Galaxy S8+ with black screen and flashing blue light

When it comes to a Samsung Galaxy S8 Plus, or any Galaxy device for that matter, that has a black, unresponsive screen with blue light flashing at the top of the screen, we know just a solution. However, if things don’t go according to plan, we have some steps you can try to see if you can make your phone come back to life.

The Solution

Press and hold the Volume Down and Power keys together for 7 to 10 seconds. If the phone boots up normally, problem solved. Otherwise, move on to the troubleshooting steps below but before that, let me explain why this one works.

More often than not, a black screen coupled with a pulsing light is a sign of a system crash. There’s a lot of reasons why your phone crashes but that’s the fact. The best solution to deal with a system crash is to do the Forced Restart and that’s what we did above.

This procedure is equivalent to the battery pull method we often do to phones with removable battery. Apparently, we can’t do that on your S8 Plus because its battery is not user-removable. So, we just have to do the combo of pressing the Volume Down and Power keys for a certain amount of time to simulate battery disconnect. This fixes the problem and allows your phone to boot up successfully.

However, if the phone is still stuck on the black screen and flashing blue light, then here’s what you should do…

Step 1: Try to boot your phone up in safe mode

There’s only so much we can do about a phone that doesn’t turn on and the best thing we can do is try some things to see if there’s still a chance that this problem will be fixed. So, the first thing I want you to do about it is to run it in safe mode, which temporarily disables all third-party apps and services.

We have seen cases wherein third-party apps caused devices to freeze up and won’t respond and if that’s the case with your Galaxy S8 Plus, then you should be able to boot it up normally in safe mode.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming you were able to boot your phone up in safe mode successfully, the next thing you should do is try to reboot it to see if you can make it work in normal mode. If it’s still stuck in black screen, at least, you now know that it still works in safe mode. This rules out the possibility that the problem is due to a hardware problem. You should try to look for apps that cause the problem and then uninstall them one by one and every time you do that, try to reboot your phone in normal mode. Here’s how you uninstall an app from your Galaxy S8 Plus…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If you can’t find the app that’s causing the problem, then it’s better and quicker to just make a backup of your important files and data and then just reset your phone.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

On the other hand, if your phone still refuses to boot up on safe mode, then you should try the next step.

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Step 2: Try booting  your phone up in Recovery Mode

There’s a high probability that you can make your phone run in this mode it’s because the Android System Recovery is the fail-safe of almost all Android devices. Even if your S8+ is suffering from serious firmware issue, it should still be able to boot up in this environment and assuming you’re successful, the first thing you should do is wipe the cache partition. If that won’t work, then you would have to resort to a reset.

How to start your Galaxy S8+ in Recovery Mode and wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

How to run your S8+ in Recovery mode and do the master reset

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If the problem still persists after this procedure, you should now bring it to the shop and let the technician handle the problem for you as it might be a hardware issue.

MUST READ:

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

How to fix a Samsung Galaxy A6 2019 smartphone that is stuck on black screen of death (easy steps)

Just this May, Samsung released an octa-core handset and the latest addition to its patented Galaxy lineup, branded as the Galaxy A6 (2018). The new Samsung handset runs on Android 8.0 (Oreo) platform. While there’s still no negative reports that surface regarding early issues experienced by the first few owners of this new Samsung handset, I’ve mapped out this walkthrough to serve as future reference for anyone who will encounter an issue on the Galaxy A6 (2018) that gets stuck on black screen of death. Read on to find out what applicable options to try on when dealing with this same problem on your new Galaxy A6 smartphone.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

First solution: Force your Galaxy A6 2018 to restart.

A force restart is the simplest recommended solution to unfreeze a frozen device. It works the same as the usual reboot or soft reset does without affecting any data on the internal memory. It forces all errant apps running in the background, which might have prevented the phone system from carrying out its normal routine and so it crashes and gets stuck on black screen instead. Here’s how to force restart or unfreeze your frozen Galaxy A6 2018:

  1. Press and hold the Volume Down button and Power button simultaneously for about 10 to 20 seconds or until the Samsung logo shows up on the screen.
  2. Release both buttons when the Samsung logo appears.

Wait for your device to boot up completely. If that won’t help, then try the next possible solutions.

Second solution: Charge your phone for at least an hour.

It’s possible that your phone is just completely drained and therefore only appears to be stuck on black screen since it’s unable to turn on. Rogue apps, especially third-party or downloaded applications are usually the culprit. To rule this out, plug your device into the charger and then let it charge for about 1 to 2 hours. That should be good enough time for it to regain power to boot up. Just make sure your phone is charging. If you see the charging indicator or battery charging icon on the screen, then it’s working. Just wait until it gets fully charged.

If your phone is able to charge, then let it charge completely then continue to the next possible solutions. Otherwise, your device needs service.

Third solution: Boot into safe mode and diagnose apps.

Safe mode puts your device in a diagnostic state, allowing you to determine if a third-party app is inflicting the problem. This is an alternative method to the usual soft reset or device restart. Here’s how it’s done:

  1. Press and hold the Power button until the phone vibrates and the Samsung logo appears then release the Power button.
  2. With the Samsung Galaxy logo still on screen, press the Volume Down button.
  3. Keep holding the Volume Down button until Safe Mode appears in the lower-left corner of the Home screen or lock screen.
  4. You can release the Volume button by then.

While your phone is running in safe mode, you can test the device and app functionality.

If the problem does not occur in safe mode, then a third-party app is to blame. You may need to delete the most recent apps you’ve downloaded individually until you get rid of the culprit.

Fourth solution: Wipe cache partition on your Galaxy A6 2018.

Temporary files and data that are stored as cache in the system folders or partition can also cause the same problem when these files get corrupted. To rule this out, wiping the cache partition on your phone can help. Aside from clearing errant cached files, it also helps refresh the phone’s internal memory for better and smoother performance. Here’s it’s carried out:

  1. With your device powered off, press and hold the Power, Home and Volume Up buttons simultaneously for a few seconds.
  2. Release the buttons when the Android screen appears and the phone loads in Recovery mode.
  3. Press the Volume Down button several times to scroll to and highlight Wipe Cache Partition from the given options then press the Power button to confirm selection.
  4. Wait until the phone has finished wiping cache from the system partition. You will then see the Reboot system now option highlighted.
  5. To restart your device, press the Power button.

Wait until your phone successfully boots up. If it’s able to boot up and working stable again, then you’re good. But if not, then you may need to wipe everything out from the internal disk drive of your device with the next solution.

Fifth solution: Reset your Galaxy A6 2018 in recovery mode.

If your device is still acting up and stuck on black screen of death after performing all applicable solutions, then your last resort would be a master reset through recovery mode. This will reset your device and wipe everything off from the internal memory including corrupted data that caused the system to malfunction.

Note: If possible, do not attempt to install unapproved software, or a custom OS because a custom recovery will void your warranty.

Start whenever you’re ready:

  1. With your device powered off, press and hold the Power, Home and Volume Up buttons simultaneously for a few seconds.
  2. Release the buttons when the Android screen appears and the phone loads in Recovery mode.
  3. Press the Volume Down button to highlight Wipe data/Factory reset option.
  4. Then press the Power button to confirm selection.
  5. When the factory data reset is finished, the Reboot System Now option is highlighted. Press the Power button to confirm and reboot your device to apply the recent changes and refresh the operating system.

If none of these works and your Galaxy A6 2018 smartphone is still stuck on black screen of death, then you’ve got no choice but service.

Repair options

You can take your Galaxy A6 2018 to the nearest Samsung service center and let an authorized technician examine your device for any indications of hardware damage. You may avail for a service warranty or new unit replacement, if necessary.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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How to fix Samsung Galaxy S8 Plus that won’t turn on (easy steps)

After years of providing free support to our readers, we’ve already encountered thousands of issues and we’ve already known several effective solutions to almost every problem sent by our readers including a fix for a Samsung Galaxy S8 Plus that won’t turn on. This issue, while it may seem like a very complicated one, may actually be just a result of a rather minor problem in the firmware. Majority of the owners who encountered this problem said they were able to fix it without any help from a tech.

In this post, I will share with you a solution that worked to a lot of our readers who have phones that died without apparent reason. And our subject will be the Galaxy S8+ since we received several complaints from our readers about it. If you’re one of the owners of this phone and are currently bugged by a similar problem, continue reading as this post may be able to help you.

Before we proceed with our troubleshooting, if you are looking for a solution to a different issue, then visit our troubleshooting page for we have already addressed some of the most common problems with this phone. Browse through the page to find the solution that works best for you. If you still need our help after that, then contact us through our Android issues questionnaire.

Solution for the Galaxy S8 Plus that won’t turn on

I am confident that the following solution will fix the problem but bear in mind that it only works for issues that occurred without apparent reason. If you’re the owner and you know right from the start the problem started after your phone suffered a drop or got submerged in water for a long time, then our solution may not work since the problem has already something to do with the hardware. However, if this issue started out of the blue and you don’t know exactly what happened to it, then you should try this…

  • Press and hold the Volume Down button and the Power key simultaneously for 10 seconds.

Assuming that there’s enough battery and the hardware is totally fine, your device should boot up normally. This procedure is what we call Forced Restart which refreshes your device’s memory and forces it to boot up, as the name suggests. If this doesn’t work however, then you should try this…

  1. Press and hold the Volume Down button and don’t let go of it.
  2. Press and hold the Power key while holding down the Volume Down.
  3. Keep both keys held for 10 seconds or until the screen turns on.

It’s basically the same as the procedure above but we’re just making sure you’re doing it right. Pressing and holding down the Power key first and then the Volume Down has a different effect as when you do it in reverse; you have to it the latter first before you trigger the phone to power up. But if this doesn’t work either, this is what you’re going to do next…

  1. Plug the charger to a working wall outlet.
  2. Connect your phone to it using the original cable.
  3. Regardless whether the phone shows the charging signs or not, let it charge for at least 10 minutes.
  4. Now do the Forced Restart procedure once again but this time while the phone is charging.

One of these procedures should work and bring your phone back to life provided there’s enough battery and there’s no damage to hardware components. If by any chance your phone stays unresponsive after doing all this, then you have to try troubleshooting it. Continue reading so you’ll be guided how to troubleshoot your S8+ that won’t turn on.

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Troubleshooting Galaxy S8 Plus that won’t turn on

There are a few things you can do about this problem but I hope you’ll take time troubleshooting your phone. If you are not comfortable doing the procedures below, then you should bring the phone to the service center immediately so that the tech can take check it for you. For those who are willing to do some troubleshooting, here’s what you should do:

Make sure there’s no physical / liquid damage

It’s imperative that you check your phone for both physical and liquid damage first because if the problem is due to one of those things, it’s futile to troubleshoot your device knowing the issue is with the hardware.

For physical damage, just look for scratches, dents and cracks on the outside. A force that can render the phone useless should leave a mark. If the phone is still flawless, then move on to the next step.

For liquid damage, check the USB or charger port first. Look into it to see if there’s a trace of liquid. You may use a cotton swab to clean around the area or insert a small piece of tissue paper into it to absorb the moisture.

Then, remove the SIM card tray and look into the SIM slot and look for the Liquid Damage Indicator; it’s a small sticker that would tell you if the phone has liquid damage or not. If the LDI is still white, then there’s no liquid damage but everything would be totally different if the LDI turned red or purple.

For cases of physical and/or liquid damage, you should bring the phone to the service center for the technician to evaluate how serious the problem is.

Try running the phone in Safe mode

After making sure there’s no physical or liquid damage in your phone, the next thing you should do is try to boot it up in Safe mode. By doing so, you’re temporarily disabling all third-party apps that may have a hand in this problem. Follow these steps and see what happens:

  1. Press and hold the Power key past the model name screen.
  2. When “SAMSUNG” appears on the screen, release the Power key.
  3. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see Safe Mode.

Assuming the phone boots up in this mode, then the problem is already fixed since we’ve already powered up the device. Try to reboot it in normal mode without doing anything in safe mode first. If it would still result to a black screen, boot back in safe mode and hunt down the apps that cause the problem and uninstall them one by one.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

However, if the phone still refused to boot up in safe mode, then try the next method.

Attempt to boot the phone up in Recovery mode

The Android system recovery mode is the fail-safe of almost all Android devices. Even if your phone has some serious firmware issues for as long as the integrity of the hardware is intact, it should boot up in this environment. If you can make your phone to run in this mode successfully, there are a couple of things you can do that have great impact on the firmware. So try to go through the methods below and see what works:

How to run S8+ in Recovery mode and wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Run phone in Recovery mode and do the Master reset

This is your last resort but as long as the firmware hasn’t been modified in any way, you should be able to fix this problem by doing the reset. But the thing is you would lose all your files and personal data especially those that you saved in your phone’s internal storage. So it’s up to you if you proceed with this method but here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

I hope that you’d be able to fix the problem with your phone using these methods. If the problem persists after doing all these, then you have to bring it to the tech to have it checked.

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How to fix Samsung Galaxy S7 with unresponsive buttons, black screen and won’t turn on (easy steps)

Unresponsive buttons and black screen are two of the most common signs of a firmware crash or the Black Screen of Death issue that may occur from time to time. However, aside from that, it could also be a sign of a more serious hardware problem like when your phone suffered physical or liquid damage. The firmware crash can easily be fixed and you actually don’t need a technician to bring the phone back to life, the latter however, is more serious and may require you to visit the service center to have the problem fixed depending on the weight of the problem.

In this post, I will walk you through in fixing this problem provided that it only occurred due to firmware or other software issues. As the owner, you should be the first one to know what happened to your phone why it’s acting like this but then again. We have readers who have the Samsung Galaxy S7 and have encountered this issue. Some of them reported that the problem started after a firmware update. Regardless whether it’s a minor system update or a big one, we can always assume it’s a firmware-related issue and such can be fixed easily. I hope that the problem with your phone is similar to it. Read on as this post may help you.

Now, before anything else, if you have other issues with your phone, make sure you drop by our Galaxy S7 troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Solution to unresponsive Galaxy S7 buttons and black screen

We have already addressed this kind of problem several times in the past but since we still have a lot of our readers complaining about similar issues, then we need to publish similar posts. But the thing is, some problems may manifest same signs and symptoms but they might have been caused by different factors that’s why it’s still necessary to address them from time to time. With that said, before we actually jump into our solution, here’s the problem sent by one of our readers where our solution in this post will be based on…

Problem: My S7 updated this morning. Ever since, my background is black I have lost the top of my screen with battery life, etc. I have no ability to change the volume or use my home or menu keys, It is no longer locked with my fingerprint (even though security screen says it is), all of my apps are updated and seem to be working.

Solution: First, we will try to address the problem based on how our reader described it. Basically, the phone is turned on and she can actually use her apps. The problem is that the hardware and touch buttons don’t work and the background or the wallpaper turned to black with missing notification or status bar. The update however, was successful so we can assume her phone is now running the latest version of Android for Galaxy S7 units.

With all that being said, could it be a case of a bad update? Maybe. But it could also be just a result of some corrupt system caches. This is the first thing that we have to assume here after all the phone was working fine prior to the update because if not, the update shouldn’t have pushed through. And with this in mind, here’s the best thing to do about it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition’.
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

After wiping the cache partition and the phone already booted up, try to see if everything is back to normal. If there’s still some issues, then a factory reset will take care of them. I am certain of this because if it’s a serious firmware issue like when there are some files missing, then your phone should not boot up successfully and you will have to bring the phone to the service center so that the technician can flash the firmware manually. So, try your best to make a backup of your important files and data and follow these steps to reset your phone:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From any Home screen, tap the Apps icon.
  3. Tap Settings.
  4. Tap Cloud and accounts.
  5. Tap Backup and reset.
  6. If desired, tap Back up my data to move the slider to ON or OFF.
  7. If desired, tap Restore to move the slider to ON or OFF.
  8. Tap the back key twice to return to the Settings menu, then tap General Management.
  9. Tap Reset.
  10. Tap Factory data reset.
  11. Tap Reset device.
  12. If you have screen lock turned on, enter your PIN or password.
  13. Tap Continue.
  14. Tap Delete all.

I hope this solution works for you.

Now, let’s go to the black screen of death (BSoD) that may also occur after an update. The most common signs of BSoD are black screen, unresponsive buttons, LED notification light flashes and the phone may seem turned on as it sounds off when messages and calls are received. This problem is a clear sign that the system crashed shortly after the firmware update and to bring your phone back to life, you have to do this:

  • Press and hold the Volume Down button and the Power key simultaneously for 10 seconds.

Provided that there’s enough battery and the hardware is not damaged in any way, your phone will boot up normally after doing such very simple procedure. If not, then try this…

  1. Press and hold the Volume Down button and don’t let go of it.
  2. Now, press and hold the Power key while holding down the Vol Down button.
  3. Keep both keys held down together for 10 seconds.

If the problem is as simple as a system crash, the phone should be booting up right now but if it’s more than that, then you would really have to troubleshoot your device. I prepared a troubleshooting guide for you below. So, continue reading to try and fix this problem on your own.

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Troubleshooting Galaxy S7 with unresponsive keys and black screen

Problems that occur after a firmware update are usually due to some issues in the system but in this troubleshooting guide, I will walk you through on how to check your phone for possible physical and/or liquid damage.

Checking for possible physical and / or liquid damage

For possible physical damage to your S7, all you need to look for are scratches, dents and cracks because an impact that could render your phone useless will surely leave a mark. If the phone is still flawless on the outside, then all components inside should still be in their proper places unless of course you can hear rattling when you shake the phone.

As to liquid damage, you have to check the USB / charger port because it often harbors liquid or water. You may clean the area using a cotton swab or you can insert a small piece of tissue paper to absorb the moist if any.

You also have to check the Liquid Damage Indicator (LDI) which can be found in the SIM slot. Of course, you have to remove the SIM card try and look into the slot. If the LDI is still white, then there’s no liquid damage but if it turned red or purple, then it’s positive that water found its way into your phone.

If there’s a sign of either physical or liquid damage, the best thing to do is bring the phone to the service center so the technician can take care of the problem for you. But if your phone doesn’t show any signs of physical and/or liquid damage, then feel free to continue troubleshooting it.

Charge your Galaxy S7 and see how it responds

We simply want to know how your S7 responds when it’s connected to its charger that’s why we have to make you do this. So, plug the charger to a working wall outlet and connect your phone to it using the original USB cable.

  • If the phone shows the usual charging symbol on the screen, it means that it’s responding well to the charger. Allow it to charge for 10 minutes and try to turn it on. If it doesn’t respond to that, press and hold the Volume Down button and the Power keys together for 10 seconds while it’s still connected to the charger.
  • If the S7 doesn’t respond to its charger, leave it connected to its charger for ten minutes and then do the Forced Restart procedure to see if it would turn on.
  • However, if the phone overheats while it’s connected to its charger, immediately disconnect it and bring it to the service center as it’s clear there’s something wrong with the hardware. It’s risky to troubleshoot a phone when it overheats while charging.

If the phone continues to be unresponsive though, move on to the next step.

Try to run your Galaxy S7 in Safe mode

We need to know if your phone is still capable of running in its barebones without any interference from third-party apps because it’s possible that one or some of them is causing this problem. Follow these steps to boot your device in this mode:

  1. Press and hold the Power key.
  2. If Samsung Galaxy logo appears, release the Power key and simply hold the Volume Down key.
  3. Continue holding the Volume Down key until the device finishes rebooting.
  4. If you can see “Safe Mode” in the bottom left corner of the screen then, you may release the Volume Down key.

Assuming the phone actually turns on and boots in this mode, then the next thing you should do is find the app that causes the problem and uninstall it. Try to uninstall apps you recently installed…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If it still refuses to boot up in this mode however, then try the next step.

Try to boot your device in Recovery mode

The Android system recovery or commonly referred to as the Recovery mode basically serves as the fail-safe for almost all Android devices. So even if your Galaxy S7 has some serious firmware issues, it should still be able to boot up into this mode provided its hardware components are all working fine without a hitch. This is your last resort so if the phone failed to boot into this environment, then you would really have to bring it to the service center. But assuming the phone boots up successfully, you can then proceed with the master reset. Take note that a reset will erase all your personal files and data including your contacts, apps, pictures, videos, etc. I understand you haven’t make a backup but this is all you need to do to bring your phone back to life, then it’s worth the compromise. Here’s how you boot your phone up in recovery mode and do the Master Reset…

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope that you’d be able to fix the problem with your phone using this troubleshooting guide. If you still have other concerns, feel free to contact us any time.

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How to fix Samsung Galaxy A7 black screen of death issue [Troubleshooting Guide]

Some of our readers who own the Samsung Galaxy A7 have contacted us regarding the so-called black screen of death. This problem is often characterized by a black and unresponsive screen, hence the name. It leaves an impression that the phone is powered down and won’t turn on but more often, the device is actually powered on but still not responsive.

There is however, one characteristic that you immediately have to look into to know how serious the problem could be and that would be the LED indicator. There are BSOD cases wherein the phone would flash a blue light at the top of the screen as if the phone has some unread notifications or messages. There are also cases wherein it’s just the black screen and no other. I will briefly explain the difference between these two.

Before we proceed, if you are looking for a solution to a different problem, visit our Galaxy A7 troubleshooting page for we have already addressed some of the most common issues with this phone. If even you need more help from us, then feel free to contact us by filling up this form.

Troubleshooting Galaxy A7 with black screen of death

If your phone has a black screen and there’s a blue light that keeps flashing at the top of the screen, it’s more likely just a system crash. Fortunately, this problem can easily be fixed. However, if it’s all just black screen and there are no other signs of life, then you might be dealing with a power-related issue, which is a bit more complicated to fix. Regardless what the case maybe, here’s what I suggest you do about it…

Perform the Forced Restart procedure

It is imperative that you begin your troubleshooting with this procedure. It’s very easy and safe to do yet very effective in dealing with issues that have something to do with the firmware. In case you don’t know yet, system crashes happen more often than you think and the black screen of death is often the most common symptom of this problem.

When it happens, your phone won’t respond to whatever you do with it. A few years ago, we usually just pull the battery out to “power shock” the phone but that’s not possible now since your Galaxy A7 doesn’t have a removable battery. There’s a procedure that offers the same effect and that’s the Forced Restart; you just got to press and hold both the volume down and the power keys together for 10 seconds and your device may reboot normally. That’s the end of the problem and you haven’t lost anything from your phone.

Try charging your phone

If the Forced Restart procedure failed to bring the phone back to life, then the next thing you must do is make sure there’s enough battery to power up all your phone’s components. Plug the AC adapter to a working wall outlet and then connect your phone using the original USB cable. I would assume you’re using the original charger and cable that came with the main unit.

Aside from ruling out the possibility that your phone has just drained its battery, charging your device will also give you a clearer perspective if it’s suffering from a serious hardware problem because if so, your phone may fail to charge.

Usually, when you plug the charger in, your phone would show on its screen the charging icon and the LED indicator may light up. If none of these charging signs show, then it could already be a sign of a hardware problem but to make our troubleshooting more thorough, try doing the forced reboot procedure again but this time while the phone is connected to its charger.

Verify there’s no liquid damage

It is important that you are very sure your phone isn’t suffering from liquid damage. There are things you need to do to know if water caused your phone to not turn on. Assuming your device has some liquid damage and you just turned a blind eye about it, then it’s very much possible your phone won’t be able to turn on anymore. As you know, water and electricity don’t mix and if an electronic device is submerged in water, a lot of bad things could happen. So, to verify that your phone doesn’t have liquid damage, try doing these things…

  • Clean the USB port using a cotton swab or insert a small piece of tissue into it so that the moisture will be absorbed.
  • You may also blow into the port or give it a blast of compressed air to get rid of debris or lint.
  • Also check the Liquid Damage Indicator which can be found inside the SIM card slot. Remove the SIM tray first and look into the slot. If the LDI is still white, then your phone is clear of liquid damage. But if the LDI turned to red, pink or purple, it’s a different story.

Try starting it up in Safe mode

Assuming there’s no sign of liquid damage whatsoever and your phone still remains unresponsive, you should try turning it up in Safe mode. This will temporarily disable all third-party and if one of them is causing the problem, then your phone should be able to boot up in this mode without any problem.

This is how to start your device in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

The moment your phone starts up successfully in this mode, the problem is already halfway to being solved. The next thing you should do is find the culprit and then uninstall it. You may then try rebooting your phone to normal mode to see if it works this time. You may have to uninstall more than one app to fix this problem. However, if your Galaxy A7 still refuses to power up even in this mode, then do the next procedure.

Try booting it up in Recovery mode

The Android system recovery menu also known as Recovery mode is actually the fail-safe of almost all Android devices. It powers up all hardware components but the interface won’t be loaded. If you can successfully bring your phone to boot up in this mode, then you can do a couple of things that might help fix the problem. The first thing would be to wipe the cache partition to delete and replace all system caches. If that doesn’t work then you have to do the Master reset which will bring the device back to its default settings. This is how you start it up in recovery mode:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).

You then have to follow on-screen instructions to wipe the cache partition or do the master reset. If the screen remains blank after doing all these things, then you have no other choice but to get the phone checked by a technician. As far as basic troubleshooting it concerned, you’ve already done what you can. Now it’s time that you let the professional handle the problem for you.

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Samsung Galaxy S8 went completely dead, turned itself off and won’t charge anymore (easy steps)

  • Learn how to fix your Samsung Galaxy S8 that went completely dead and won’t respond when you press the Power key or connect to the charger.
  • Learn how to troubleshoot your phone that won’t turn on and unresponsive even to the Forced Reboot procedure.

Your Samsung Galaxy S8 turns on and runs because every bit of hardware component inside is working properly and assisted by the firmware that handles almost every feature and function in it. If the phone turns off by itself, that’s a sign that something not normal is going on either with the hardware or the firmware and we have received quite a lot of messages from our readers complaining about their S8 units that reportedly powered down by themselves.

Every problem in every user is unique which also means that even if the issue have similar signs and symptoms, the causes may be different unless of course it’s a known issue with the firmware which Samsung has to do something about. However, more often than not, power-related problems often occur depending on how the device is being used but based on our experience, such problem can easily be fixed provided it’s not a sign of a serious hardware problem. I want to share with you the solution to this problem so continue reading as this post may help you one way or another.

If however, you are looking for a solution to a different problem, drop by our Galaxy S8 troubleshooting guide for we have already addressed the most common issues with this phone. Find problems that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need more help, then feel free to contact us through our Android issues questionnaire.

How to fix Galaxy S8 that turned off by itself and no longer charges

If the problem started without apparent reason or cause, then we can fix it because such issue occurs most of the time due to a firmware or system crash. Such problem may be due to some apps that are also crashing, corrupt system caches and/or data files or something else might have triggered it. It’s difficult to determine the cause of the problem is at this point but here’s one method that has already been proven to be effective and that is according to many of our readers we have already helped in the past:

  • Press and hold the Volume Down button and the Power key simultaneously for 10 seconds.

Again, assuming there’s no problem with the hardware and that there’s enough battery left to power all components, your phone should be booting up normally by now. The simple procedure above is what we call the Forced Restart wherein it simulates battery disconnect and refreshes your phone’s memory. It has similar effect as with the battery pull procedure we often do to phones with removable batteries. However, if it didn’t work, try doing this…

  1. Press and hold the Volume Down button first and don’t let go of it.
  2. Press and hold the Power key while holding down the Volume Down button.
  3. Keep both keys held down for 10 seconds.

It’s basically the same as the procedure above but we’re just making sure that you’re doing the procedure correctly. Pressing and holding the Power key first will immediately trigger the phone so you’re not really doing the combination right that’s you need to press and hold the Volume Down button and then the Power key. If the phone is still not booting up after doing this, then here’s another procedure you can do.

  1. Plug the charger into a working wall outlet.
  2. Connect your phone to the charger using the original USB cable, the one that came with the main unit.
  3. Regardless whether the phone shows the charging symbol or not, leave it connected to its charger for at least 10 minutes.
  4. After which, do the forced restart procedure by pressing and holding the Volume Down and Power keys together.

With this, we’re trying to do the forced restart while the phone is connected to a stable power source which is the charger. When the battery runs out, which is also possible in this case, the firmware and several of the hardware components may shutdown out of sync which may leave other services and functions to crash. Since the battery is totally drained and the system crashed, naturally, the phone won’t respond when you try to turn it on simply because there’s no battery that’s why we’re doing this. But if the phone continues to be unresponsive after this, then you really have to spend some time troubleshooting your device. Continue reading as I prepared a troubleshooting guide for you.

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Troubleshooting Galaxy S8 that went dead and won’t respond to Forced Restart

As I said earlier, every problem is unique even if most of the time they manifest similar symptoms that’s why our solution may work to other devices but may not work on others. If your unit won’t respond to the Forced Restart procedure, you have to spend a few minutes to try and troubleshoot it in a bid to determine what the problem is and hopefully find a solution for it. For those who are not comfortable doing some troubleshooting procedures, I suggest you immediately bring the phone to the service center so that a technician can check it for you. But for owners who are willing to do something about this problem, here’s what you should do…

Check for signs of both physical and liquid damages

It’s very important that you check your phone for signs physical and / or liquid damage because if one of them is the reason why your device no longer turns on, then there’s no point to continue troubleshooting. Whatever you do as long as the hardware is compromised, you won’t be able to fix the problem unless you open the phone but even that won’t guarantee the issue will be fixed.

Now, to check your phone for physical damage, look for scratches, cracks and dents because any force that could render the phone useless will surely leave a mark on the outside. If the phone looks flawless or with only minor scratches, then physical damage may not be the reason why it’s not turning on anymore.

As to the liquid damage, it’s a bit complicated and the phone is actually prone to this kind of damage because many owners use the phone when in water. Well, that’s the purpose of IP68 rating but you should know that it’s only for water resistance and not waterproofing so water can still find its way into your phone given the right circumstances.

  • Look into the USB or charger port as it often serves as the gateway of liquid. If you can find moisture in there, you may use a cotton swab to clean the area or insert a small piece of tissue in it to absorb the moist.
  • Also check the Liquid Damage Indicator located inside the SIM card slot. Remove the SIM card tray and look into the slot to find it. If it’s white, then it’s not tripped and it means there’s no liquid damage. However, if it turned red or purple, then it’s positive that water or any sort of liquid found its way into your phone.

If there are signs of either physical or liquid damage, there’s only so much you can do about your phone. The best thing to do is bring it to the service center so that the technician can do what needs to be done. However, if the phone is free from physical and liquid damage, continue troubleshooting.

Try running your Galaxy S8 in Safe mode

When in safe mode, all third-party apps and services are temporarily disabled so if one or some of them is causing all these problems, your phone should be able to boot up in this mode normally. When the phone successfully boots up in this mode, then consider the problem fixed already or at least it’s downgraded from not turning on to just a booting issue. To run your device in this environment, follow these steps:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming the phone actually boots up in this mode, the next thing you should do is reboot your phone normally to try to see if it can. If it’s stuck somewhere during the boot process, turn it off and reboot back into safe mode. Then try to uninstall apps you suspect are causing the problem:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

On the other hand, if you don’t have a clue which of the apps is causing the problem and if you think it would be a lot quicker and more convenient to backup your files and data and just do the reset, then do it to give your device a fresh start.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, swipe up on an empty spot to open the Apps tray.
  3. Tap Settings > Cloud and accounts.
  4. Tap Backup and restore.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  8. Tap Reset.
  9. If you have screen lock turned on, enter your credentials.
  10. Tap Continue.
  11. Tap Delete all.

However, if your Samsung Galaxy S8 also refuses to boot up in safe mode, then there’s one more thing you can do.

Try booting the device in Recovery Mode

This is your last resort and if the phone fails to boot into this mode, you will have to bring it to the service center. But the thing is that the Android system recovery serves as the fail-safe for all Android device so even if the phone has some serious firmware issues for as long as the hardware is fine, it should be able to boot into this mode. If you can bring the phone to start into this environment, you may try rebooting it using the “Reboot system now” option and if it’s stuck during the booting process, boot back into this environment and wipe the cache partition. If the fails as well, then you have no other choice but to do the Master Reset which will of course delete all your files and data but brings your device back to its factory default settings. Here’s how you do those procedures:

How to boot Galaxy S8 in Recovery Mode and wipe cache partition

  1. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  2. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  3. Press the Volume down key several times to highlight “wipe cache partition.”
  4. Press the Power key to select.
  5. Press the Volume down key to highlight “yes” and press the Power key to select.
  6. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  7. Press the Power key to restart the device.

How to boot Galaxy S8 in Recovery mode and do the Master Reset

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If everything else fails, you may bring the device to the service center. But I hope that this troubleshooting guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us any time.

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