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How to fix Samsung Galaxy S8 Plus with black screen and blue light flashing [Troubleshooting Guide]

The term we often call a phone with a black screen and unresponsive is “Black Screen of Death” because the device doesn’t respond when you press the power button or any buttons for that matter. It usually gives the impression that the phone is powered off or has a drained battery and most of the time, that’s not the case.

Another variation of this issue is when there’s a blue light flashing at the top of the screen as if it’s notifying you that you have unread messages or something. Between these two, the latter may give a glimmer of hope considering the fact that it’s still capable of lighting up the notification LED. When you’re experiencing this, you can try calling your number and the phone might ring even if the screen stays black. This is the kind of problem we will tackle in this post so continue reading below as we may be able to help you with this one.

Before anything else though, if you have other issues with your device, then visit our Galaxy S8+ troubleshooting page for we have already addressed several common problems with this phone. Odds are that there are already existing solutions to your problems so just take time finding issues that are similar with yours. If you can’t find one or if you need further assistance, feel free to contact us by completing our Android issues questionnaire. Please provide us with as much information as possible so that it would also be easier for us to troubleshoot the problem. Don’t worry as we offer this service for free, so all you have to do is give us sufficient information about the problem.

How troubleshoot Galaxy S8+ with black screen and flashing blue light

When it comes to a Samsung Galaxy S8 Plus, or any Galaxy device for that matter, that has a black, unresponsive screen with blue light flashing at the top of the screen, we know just a solution. However, if things don’t go according to plan, we have some steps you can try to see if you can make your phone come back to life.

The Solution

Press and hold the Volume Down and Power keys together for 7 to 10 seconds. If the phone boots up normally, problem solved. Otherwise, move on to the troubleshooting steps below but before that, let me explain why this one works.

More often than not, a black screen coupled with a pulsing light is a sign of a system crash. There’s a lot of reasons why your phone crashes but that’s the fact. The best solution to deal with a system crash is to do the Forced Restart and that’s what we did above.

This procedure is equivalent to the battery pull method we often do to phones with removable battery. Apparently, we can’t do that on your S8 Plus because its battery is not user-removable. So, we just have to do the combo of pressing the Volume Down and Power keys for a certain amount of time to simulate battery disconnect. This fixes the problem and allows your phone to boot up successfully.

However, if the phone is still stuck on the black screen and flashing blue light, then here’s what you should do…

Step 1: Try to boot your phone up in safe mode

There’s only so much we can do about a phone that doesn’t turn on and the best thing we can do is try some things to see if there’s still a chance that this problem will be fixed. So, the first thing I want you to do about it is to run it in safe mode, which temporarily disables all third-party apps and services.

We have seen cases wherein third-party apps caused devices to freeze up and won’t respond and if that’s the case with your Galaxy S8 Plus, then you should be able to boot it up normally in safe mode.

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Assuming you were able to boot your phone up in safe mode successfully, the next thing you should do is try to reboot it to see if you can make it work in normal mode. If it’s still stuck in black screen, at least, you now know that it still works in safe mode. This rules out the possibility that the problem is due to a hardware problem. You should try to look for apps that cause the problem and then uninstall them one by one and every time you do that, try to reboot your phone in normal mode. Here’s how you uninstall an app from your Galaxy S8 Plus…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

If you can’t find the app that’s causing the problem, then it’s better and quicker to just make a backup of your important files and data and then just reset your phone.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

On the other hand, if your phone still refuses to boot up on safe mode, then you should try the next step.

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Step 2: Try booting  your phone up in Recovery Mode

There’s a high probability that you can make your phone run in this mode it’s because the Android System Recovery is the fail-safe of almost all Android devices. Even if your S8+ is suffering from serious firmware issue, it should still be able to boot up in this environment and assuming you’re successful, the first thing you should do is wipe the cache partition. If that won’t work, then you would have to resort to a reset.

How to start your Galaxy S8+ in Recovery Mode and wipe cache partition

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

How to run your S8+ in Recovery mode and do the master reset

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

If the problem still persists after this procedure, you should now bring it to the shop and let the technician handle the problem for you as it might be a hardware issue.

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Galaxy S7 edge “No subject” error when receiving SMS, cannot send and receive MMS

Hello Android community. Welcome to today’s #GalaxyS7 article. In this one, we discuss 8 more S7 issues that we received for the past few days.

Below are the specific topics we cover for you today:

  1. Galaxy S7 keeps saying it detected moisture
  2. Galaxy S7 edge off eBay won’t turn on, screen remains black
  3. Galaxy S7 can’t save files to a 64GB SD card
  4. Galaxy S7 not saving pictures to Gallery, charges very slowly
  5. Can’t set notifications for Galaxy S7 Hotmail email
  6. Galaxy S7 Gallery app acting up when deleting a photo
  7. Galaxy S7 splitting long SMS
  8. Galaxy S7 edge “No subject” error when receiving SMS, cannot send and receive MMS

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 keeps saying it detected moisture

Hey there. I got my Samsung Galaxy S7 about a year ago and I’ve been having problems with it regarding that moisture detection. This time is the worst. Won’t charge at all despite doing everything even if it didn’t get wet or exposed to moisture. I tried pressing the volume down key, power and home buttons and it only asks me whether I want to change my OS. And so I pressed OK and 5 hours after nothing changed. What could be the problem? Hope to hear from you. — Denise

Solution: Hi Denise. Part of protection layer against moisture or water damage is the specially built lower part of your phone, particularly in the charging port area. The charging port is designed to resist water or moisture from leaking inside. In some cases, moisture can remain hidden even after a user has cleaned and dried the phone. If the system detects such moisture, it won’t allow data transfer or charging via USB cable. If your phone has been saying that it’s detected moisture and won’t charge, it probably does. Otherwise, the charging port may be malfunctioning.

Keep in  mind that even just a tiny droplet of water or liquid can trip the built-in moisture detection system so you want to make sure that your phone’s charging port is thoroughly dried. Try using a hair dryer to blow hot air in the port and see if that will make a difference. Be sure not to apply too much heat that might damage the phone though. If this drying method won’t fix the issue, there may be a charging port problem so you must contact Samsung and have the phone repaired or replaced.

Problem #2: Galaxy S7 edge off eBay won’t turn on, screen remains black

Bought my first phone today, off EBay. S7 Edge. Showed battery at 72% but icons page wouldn’t come on or home page. Charged to 100%. Turned off. Now can’t even get the battery icon page to show. Has no SIM card but that doesn’t matter. I think the last user may have downloaded Nougat or something, had problems, just put it on EBay but that’s a guess. Maybe they wiped hard drive clean, who knows? Don’t understand why the battery or charging page would work the 5-10 times I checked and won’t open up now though…just a black screen phone. Try to return this or think you can walk me through repair? $380.00’s not bad. No cracks in screen or anything, looks mint. You’re asking what version it has, I have no way to know since I can’t turn it on. No carrier as that I have no sim card yet. — Eddie

Solution: Hi Eddie. The only thing that you can do here is to try to restart the phone to alternate boot modes so you can do follow up troubleshooting. If the phone remains unresponsive or won’t turn on at all, save yourself a few hundred dollars and get a refund.

For reference, here are the ways on how to boot your phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #3: Galaxy S7 can’t save files to a 64GB SD card

Hello. A few months back I bought a 64 GB card for it because well let’s face I have a lot of media on the device and needed the extra storage. In the beginning the phone wasn’t reading the card and it was a nightmare but i was able to correct that issue. My current issue is the following… I moved (not copied, which i should of), a lot of the media that was on my phone storage to the card and now when i go to those files, the display is a light gray screenshot with an exclamation point in the middle. I know that’s because the file isn’t being read properly. The specs for the media file shows everything, file type, size, name, etc. Also, these files weren’t moved to new folders, but existing folders that already had media saved on it. I can still see the media that was already on the card but not the new stuff i transferred onto it yesterday which is very frustrating. I tried to connect the card to my computer and the computer can’t read the new files either. What can I do to save these files? I already tried the “unmount”, “mount” option and that didn’t work and I didn’t lose any files in that process either which was a good thing I guess. Please assist. Thanks in advance. — Ana

Solution: Hi Ana. Troubleshooting an issue like this does not require advanced steps and only requires common sense ones. Firstly, we want to make it clear that there’s nothing more that you can do if files have become corrupted after you transferred them. Those files that show exclamation marks on them may still retain the metadata or the file specs as you call them but they have already lost critical bits and pieces to read each one as a whole file. If you chose “move” instead of “copy” during the transfer, you may have lost those files for good.

Secondly, the main cause of the problem may lie on the SD card so you want to check if that’s the case. Get a new, known working SD card and format it using your S7. After that, try to replicate the problem by moving or copying files to it. Do the same step several times. If data transfer is successful all the time, that means there’s no issue with the phone and the problem must be on your first SD card. To fix it, simply replace the card and save yourself the hassle. Sure you can try to reformat it but there’s no guarantee that the issue won’t return after that. If you don’t want to invest in a new SD card at this time, consider reformatting the one you have on your phone but be sure not to use it as your main backup storage. Bear in mind that even the most expensive SD card or any digital storage device can fail anytime. If you’ll lose irreplaceable files in the future because you did not create a backup, you only have yourself to blame.

Problem #4: Galaxy S7 not saving pictures to Gallery, charges very slowly

My Samsung S7 screen keys are locked while I am not using a password, the device:

 

  • does not save pictures to the Gallery (gallery file always empty) “saved to device!, where, I do not know ???!!
  • the incoming messages to WhatsApp stop to be received with a notification alarm sound
  • Sometimes the battery charging consume very long time, comes to 10 hours!

 

Is it possible that a virus strike my device? Or a Hacker may be behind? I realized that all of these troubles take place after I downloaded a Power Saving Program named “Turbo power saving ” – already I deleted but problems still remaining. Please advise.  — Mariner1015

Solution: Hi Mariner1015. Like you, we can’t tell if this issue is due to a virus or malware. We don’t have enough details about your phone’s history and information about things running on it right now.

To try to fix the issue, you must do a factory reset and see what happens afterwards. By doing a factory reset, you are restoring all software and app settings to their defaults so any changes you or the malware may have done to core files should be corrected. Here’s how to factory reset your S7:

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Problem #5: Can’t set notifications for Galaxy S7 Hotmail email

Hi. My husband and I are not very “techy” when it comes to phones. He has recently purchased a S7 Edge and we thought we had done everything right setting it all up. His main email address is @hotmail.co.uk which he is using through Gmail. We are trying to put a specific notification on it for when he receives email but this seems impossible. We appear only to be able to do this with the Gmail account he had to set up. Is there any way we can do this or is it just that Hotmail and Gmail don’t “talk” to each other ? Thank you for your help. — Kim

Solution: Hi Kim. We don’t think we understand your question fully so kindly get back to us if you think our interpretation is incorrect.

As far as setting notifications in Android Marshmallow and Nougat is concerned, everything is outlined clearly in Settings>Notifications. As far as email notifications under Gmail app is concerned, your only option is to either turn it on or off under the app’s own settings menu.

Problem #6: Galaxy S7 Gallery app acting up when deleting a photo

Hi. Recently I’ve been having this problem which I noticed today. When I go into my gallery and delete a picture or two, when I swipe to the next picture, my screen suddenly twitches out and goes back to the picture. By twitching I mean the screen moves side to side and moves on to the next picture. I was wondering what might have caused it because I once pressed down on my screen which made my screen touch the amoled panel. I wasn’t sure if that was the reason. Please reply and help, thank you. — Imran

Solution: Hi Imran. There may be an app bug causing the problem. To fix it, make sure to clear the cache and data of the Gallery app. Before you proceed with this step, make sure that you create a backup of your photos and videos.

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If nothing changes after clearing the cache and data, do a factory reset. Steps are provided above.

Problem #7: Galaxy S7 splitting long SMS

Hey. So I was reading your article on how to fix the problem of receiving texts and them being split up if they are too long. Well, sadly, your guide appears to be outdated now. You say to go to apps, messages, more settings, texts, and then enable an option that combines the texts. This option is no longer available or my phone simply does not have it there (unlocked carrier US Galaxy S7 Edge running the latest update). — Greenfox1012

Solution: Hi Greenfox1012. Android in general and carrier-provided firmware in particular constantly evolves so some settings may change, removed, or placed somewhere else. Due to logistical challenges, we can’t regularly keep track of our solutions so we can modify them so we apologize for any inconvenience the post you read may have caused you. We encourage you though to get back to us by giving us a more detailed problem description and we will do our best to help you.

Problem #8: Galaxy S7 edge “No subject” error when receiving SMS, cannot send and receive MMS

I use to own an iPhone 5s and now I switched to a S7 edge, and I am experiencing a messaging problem on my phone. I have been constantly getting “No Subject” errors whenever I get a message, and I also can’t send or receive photos. I got the S7 edge for my birthday from my uncle who doesn’t use it anymore. My number is not registered with iMessage by the way. Please Help. — Jonathan

Solution: Hi Jonathan. This may be a messaging app problem so the first troubleshooting step that you want to do is to clear its cache and data, just like what we suggest for Imran above.

If that won’t fix the problem, you can also try to wipe the cache partition. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If both of these procedures won’t solve the issue at all, contact your carrier and ask them for direct assistance. The error may be  caused by a firmware bug, which means it involves changing the code of the operating system.

You also need their assistance in ensuring that your phone is properly configured to send and receive MMS.

 


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Fixing Samsung Galaxy Note 8 with Black Screen of Death (easy steps)

We’ve already addressed the Black Screen of Death issue a few months after Samsung Galaxy Note 8 was released last year and since then we’ve received tons of emails from our readers. It seems that there are still a lot of owners who are experiencing this problem that’s why we need to address it again but this time, we will be providing you with a solution that worked for many of our readers.

At the later part of this article, we will still be suggesting troubleshooting procedure you can follow in case the solution doesn’t work. If you’re one of the owners of this device and are currently bugged by a similar problem, continue reading to know what to do with it.

Before we move on to our solution and troubleshooting guide, if you are looking for a solution to a different problem, then make sure you drop by our Note 8 troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and feel free to use our solutions. If they don’t work or if you still need our help after that, then contact us through our Android issues questionnaire.

Quick fix to the Black Screen of Death issue on Galaxy Note 8

We already know this solution because black screen of death is often caused by a system crash and there’s no better way to address it than this. Since we published our first article on this problem, we’ve received hundreds of messages confirming that this solution works. In our first post, this is just part of our troubleshooting guide but now it’s a fix although we can’t guarantee that it will fix every black screen issue since not all problems are the same. But it won’t hurt if you try this…

Solution: Press and hold the Volume Down button and the Power key simultaneously for 10 seconds (or more).

If this doesn’t work, press and hold the Volume Down button first, don’t let go of it, then press and hold the Power key. Keep both keys held together for 10 seconds and it should bring the phone back to life provided there’s enough battery and that this problem is due to a system crash. If this fails either, do this…

  1. Plug the charger to a working wall outlet.
  2. Connect your Galaxy Note 8 to it using the original USB cable.
  3. While the phone is connected to its charger, press and hold both Vol Down and Power keys together for 10 seconds or more.

After trying these things and the phone remained to be unresponsive and won’t turn back on, then you should try troubleshooting it before you decide to bring it to the service center.

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Troubleshooting Galaxy Note 8 with Black Screen of Death issue

Basically, there are only a couple of troubleshooting procedure you can try to see if the phone is still capable of powering up but before that, you have to verify that this is not an issue caused by liquid damage…

  1. Look into the USB port to see if there’s a trace of water or liquid of any sort.
  2. Clean the area using a cotton swab or get rid of the moisture by inserting a small piece of tissue into the port.
  3. Check the Liquid Damage Indicator (LDI) to know if it’s tripped or not.
  4. Remove the SIM card tray and look into the SIM slot to find the LDI.
  5. If the LDI is white, there’s no liquid damage; if it turned red or purple, then there’s liquid damage.

In case there’s a sign of liquid damage, don’t anything except bring the phone to the service center so that the tech can clean it up for you.

After verifying there’s no liquid damage, try the following procedures to try and bring the phone to turn on.

Try to run the phone in Safe mode

Usually, we recommend to our readers to run their phones in safe mode to disable all third-party apps but this time we just want you to do it for the sake of knowing if the phone is still capable of starting up in its bare bones.

  1. Press and hold the Power key past the model name screen.
  2. When “SAMSUNG” appears on the screen, release the Power key.
  3. Immediately after releasing the Power key, press and hold the Volume down key.
  4. Continue to hold the Volume down key until the device finishes restarting.
  5. Safe mode will display in the bottom left corner of the screen.
  6. Release the Volume down key when you see Safe Mode.

If the phone turns on in this mode, consider the problem fixed. The next thing you need to do is find the app that’s causing the problem and uninstall it.

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Find and tap the app you suspect.
  4. Tap Uninstall.
  5. Tap Uninstall again to confirm.

However, if the phone also refuses to turn on into this mode, try the next step.

Try to boot your Note 8 in Recovery mode

The Android system recovery mode is the fail-safe for almost all Android devices so even if there’s a serious firmware issue for as long as the hardware and the battery is fine, your phone should be able to boot up in this mode. If successful, you can do a couple of things that might help fix all other issues with your phone. But just like booting in safe mode, the moment your phone turns into this mode, consider the problem fixed. But I suggest you do the wiping of the cache partition if the phone boots into this mode successfully…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe cache partition’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘yes’ is highlighted and press the Power button.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Or you can do the Master reset if there are complications after wiping the cache partition but bear in mind that all your files and data will be deleted including your contacts, messages, pictures, music, videos, etc…

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

However, if the phone cannot boot up in recovery mode, then it’s time to bring it to the service center because the problem is something that you can’t fix by yourself. But even if you are techie enough to open up your phone, there’s no guarantee you can fix the problem by yourself and the fact that the warranty will be voided when you do so makes things a bit more complicated.

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Water damaged Galaxy S6 showing overheating icon when charging, drains battery fast, other issues

Good day Android community and welcome to another article that covers 8 other S6 issues. As usual, all issues in this post are taken from reports from some of our readers. Keep watching for similar posts in the coming days if you don’t see your own issue here, or if there’s no solution that can fix your own S6 issue.

Below are the specific topics we discuss in this post:

  1. Galaxy S6 won’t turn on after leaving the phone charged overnight
  2. Water damaged Galaxy S6 showing overheating icon when charging
  3. Galaxy S6 won’t charge and won’t turn on
  4. Galaxy S6 edge turns itself off and on
  5. How to recover pictures from wet Galaxy S6 edge
  6. Galaxy S6 drains battery fast, won’t turn on
  7. Galaxy S6 screen stays black but won’t turn back on
  8. Galaxy S6 edge screen keeps flickering after it got wet

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 won’t turn on after leaving the phone charged overnight

Good evening! I purchased my phone Samsung Galaxy S6 edge in Ukraine in February 2016. It worked ok all the time. At 4 of April i put it for a night-long charging as usually, it never turned on again. I tried all kind of troubleshooting that can be found on Youtube and on Android forums (pressing volume/power/home buttons at one, pressing all different combinations of those buttons) nothing helped. It didn’t react on any charger. Dead is dead. I went to the Samsung Service Center in Cairo (I live in Cairo), they told me it’s a problem with motherboard and to fix it will cost me $300, the price of the new phone. Can something be done? Thank you very much in advance! — Olga

Solution: Hi Olga. If a professional has checked your phone and declared that the only way to fix it would be to replace the motherboard, then there’s nothing more that you can do about it. A motherboard replacement is the most drastic solution a technician must do to fix a hardware problem. This means that a number of components may be damaged, or that the board itself is beyond repair.

Problem #2: Water damaged Galaxy S6 showing overheating icon when charging

I dropped my Samsung S6 in water. It was only in for 5 seconds approximately and when i grabbed it, it was working fine.. as in screen was still visible etc.. i immediately put it into a bag of rice but due to being a sealed phone couldn’t remove battery… phone since went flat and now when i try to charge it it gives me the thermometer and overheating warning. It’s been 5 days since and still showing this warning. I’ve checked inside SIM tray and can see a white sticker thing. I’ve called a repair place and they are not to keen on fixing it as they tend to think all water damaged phones are non repairable. I only just got this phone. Please tell me if it can be fixed. — Tania

Solution: Hi Tania. Unlike its successors, the Galaxy S7 and S8, your Galaxy S6 does not enjoy water resistance protection. This means that even just a second of immersing it in water, there’s a very big chance that water can seep into the insides of the device. If your phone was working normally before you dropped it in water, then it might already be too late to do anything at this time. In some cases, dismantling the device right away and removing the battery can save it from permanent damage. We understand you were not able to do this important “first aid” step because a Galaxy S6 has a non-removable battery pack so all you can do right now is to hope that damage is isolated to few components only. A full hardware check is still needed to be conducted though so you must find another service that can do this task for you. Stop whatever you’re doing and stop looking for software solutions. There’s no amount of troubleshooting that you can do on your end to fix a water-damaged phone. Otherwise, simply have it replaced.

Problem #3: Galaxy S6 won’t charge and won’t turn on

Hello! I am experiencing some charging issues with my Samsung S6. The phone shut down with 2 to 3% of battery, just before I arrive home. And then I put it into charger, and started to do my things, without paying attention on it. The problem is, after some minutes I tried to power it on, and it did not work! Nothing! Then I found your guide, and got some “advances”, but without a solution. Here it was what I tried:

  • When I put it into a different charger, the lightning bolt icon appears once, and disappears. The phone doesn’t charge and the charger does not warm up. (Sometimes I’m able to power the phone on, but it shuts down again when the lockscreen appears).
  • I tried to put it into PC USB port. Same as different charger. (With the original charger, NOTHING HAPPENS! Not even the lightning bolt icon).
  • Tried to press Volume Down + Lock while “charging”. The lightning bolt flicks on… (appear/disappear). But it still do not charge.
  • Tried to press Volume Up + lock + home, and the Android management screen appeared. (Installing System Update, and after it appeared an image of the android mascot and a warning icon).
  • Tried the “reboot system” option… reboot, but nothing.
  • Tried V.UP + LOCK + HOME again, and left it there to see if it would charge. I considered to try “Reboot to bootloader” option, but as I don’t know what it means, I thought it was better to contact you.

(PS: This menu only appears with the smartphone plugged into USB port of my computer of with an alternate charger. With the original one, or without a power cord, nothing happens). As I have some really important data that I was about to back up, I’m really against a wipe reset. Any ideas? 🙁 — Tiago

Solution: Hi Tiago. Since you’ve already tried almost everything that can be done on your end, you should really try a factory reset first to see if the cause of the problem is software related or not. If that won’t fix it, the cause of the problem may be bad hardware such as a malfunctioning charging port or battery. Consider sending the phone in for repair.

Unfortunately, file recovery or transfer is only possible if the phone powers on first. If you can’t turn it back on, no external device can access your phone’s internal storage device.

Problem #4: Galaxy S6 edge turns itself off and on

Hi. Recently i have factory reset my Samsung Galaxy S6 edge. Since doing so whenever i open specific apps or randomly the phone switches off and no longer switches on. i will click on the power on button the Samsung sign will show up but then it was fall powerless again. to switch it on again it needs to be plugged into a charger. this happens even if I’ve let the phone charge to 100% or whatever the charge % is. once iv switched it on no matter what the % charge it was on, the charging icon will show a much lower % than it was before it switched off. as soon as i unplug the charge the phone will again switch off and no longer turn on. — Ayishasadiq

Solution: Hi Ayishasadiq. Try recalibrating the battery first and see what happens afterwards. Sometimes, Android can lose track of the actual battery level for some reason so it’s good if you can recalibrate it. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Once you’ve recalibrated the battery, you can follow it up with a cache partition wipe to ensure the system cache is refreshed. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Problem #5: How to recover pictures from wet Galaxy S6 edge

Need your immediate and expert advice in seeking a solution on my Samsung S6 Edge phone. Here is what happened:

My phone had accidentally fallen in the swimming pool and all we did was take the phone from the swimming pool, kept it on the table over a towel and began swimming again.

After almost 30 minutes we came back to our room and tried drying it using a blow-dry but it would just not switch on. We tried doing this 3-4 times and then switched off & tried charging the phone as well – with no luck! We then took it to a local repair shop who opened up the entire phone and said the IC wasn’t working and he would try his best – and then later informed us that even the mother board of the phone was spoiled.

By the way, this is still under warranty until the 12th May 2017. Now we need your help with 2 things:

Can this phone be fixed at all? How do we get this started ? How can I retrieve all my pictures? Is there a way?

Looking forward to your kind reply. — VARSHA

Solution: Hi Varsha. If a trained technician who examined your phone said that that power IC or motherboard are toast, that’s like saying the phone is completely dead. A key “first aid” step that you’re supposed to take in an ideal situation would be to immediately remove the power source from the phone to prevent shorting components. We know this is not possible with your S6 as the battery is non-removable so we can assume that a number of core hardware components are fried. So, in terms of a fix, we don’t think there’s anything that can be done at this point.

Retrieving files is obviously out of the question because you need to have a good working system to access the internal storage device. The Nand chip must be powered so an external device like a computer can reach the files. The touchscreen needs to be working as well so you can input commands to the operating system.

Unfortunate as this is for you, we’re almost certain that your phone is dead, especially that the power IC had been confirmed to be toast.

Problem #6: Galaxy S6 drains battery fast, won’t turn on

Hello. Recently my phone’s battery has been depleted much more quickly than normal. I didn’t think much of this, just thought that it was part of the designed obsolescence because I’ve had it about a year and a half now. Today, however, when I went to charge it, it would show the charging icon as normal, and the red light would appear in the upper left hand corner, but when I went to check it the battery percentage had decreased, not increased. It still showed that it was charging. Then, later, I noticed that it kept switching back and forth between charging and not charging. I am not sure if this was an issue regarding my handling of it at the time or not. I tried plugging it into a computer via USB, thinking the wall adapter may be to blame. Everything behaved as normal when I plugged the phone in the computer. The computer recognized it and my phone asked if it wanted me to allow the computer to access it. Again it gave the charging signal but it died soon after. When I got home I plugged it into my charger at home (the original charger) and I initially saw the red light, but have not since. It has been plugged in for about two hours now and it will not turn on. I’m sorry, I don’t know the version I have, so I just put other. I would check it on the phone but it’s dead. Any help with this would be greatly appreciated. Thank you. — Jeremy

Solution: Hi Jeremy. There’s a chance that the problem is only isolated to the battery so if you’ve already tried different chargers before contacting us, you should consider sending it in for repair. Android troubleshooting is mostly software in nature but since the phone does not even turn at all, there’s nothing much that you can do. If you haven’t tried it though, you can also check if your phone will boot to alternate modes so you can then perform follow up troubleshooting.

Below are the steps that you can do:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #7: Galaxy S6 screen stays black but won’t turn back on

While trying to start up the phone, all it does is play the start up music over and over and sometimes it cuts the sound off like it won’t start up all the way. It doesn’t vibrate and the screen remains black. I’ve tried all the other sequence of buttons to push but nothing is working. When it’s trying to start up there is a steady blue light showing and when I push the up volume and power button I think it shuts off because the blue light will go off. When I plug it in to charge the little light is orange then it turns green, but screen still remains black. I do not know what android version it is. — Toni

Solution: Hi Toni. Your phone actually still turns back on so the issue must lie with the screen only. If you dropped the phone or got it wet before, stop wasting time in looking for software solutions. Contact Samsung, your carrier, or any relevant party so it can be repaired or replaced.

Problem #8: Galaxy S6 edge screen keeps flickering after it got wet

Hi. My Samsung S6 edge fell in the sink while water was running and I thought it was a small amount of water entered my phone. My phone went blank (black screen) so I was not sure if it was off or on. So I then took out my sim card tray and left my phone in rice for the day. I took it by my friend after work for him to have a look at it and when he opened it I saw part of the inside was corroded so he clean the board and stuff. However about 3-5 of the ICs (as he called it) were missing from the board near the sim card section, but he was not sure what they were for. He evened changed the battery for me. Everything was working fine as if nothing happened. But the only problem is that my phone battery runs down veryyyy quick and my screen keeps flickering while charging so I am not sure what to do now. Is it possible my phone can still be saved? Thank you in advance for all the help! Many Thanks. — Kerri

Solution: Hi Kerri. Kindly refer to our suggestions for Tania and Varsha above.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 headphone jack not working, apps moved to SD card won’t work, other issues

For those looking for solutions to their #GalaxyS7 issue, here’s anothe post for this week. This episode briefly discusses 8 more S7 problems. Don’t forget to visit our main Galaxy S7 troubleshooting page should you not find a solution for your own problem.

These are the specific topics we cover for you today:

  1. Galaxy S7 edge text messages has incorrect date and time
  2. Galaxy S7 won’t boot normally | Galaxy S7 can’t restart to other boot modes
  3. Vikings War of Clans game won’t work on Galaxy S7 when using mobile data
  4. Bottom part of the Galaxy S7 screen not responsive
  5. Galaxy S7 headphone jack not working
  6. Galaxy S7 cannot open links in browser or in other apps
  7. Galaxy S7 black screen issue
  8. Apps moved to SD card won’t work Galaxy S7 edge

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 edge text messages has incorrect date and time

Hi. I’ve had my S7 edge for 3 days. Everything is fine apart from the date and time on my messages. The date and time on the main clock are set right but messages say tomorrow’s date and early hours of the morning conversations. I sent a message earlier that jumped in between a few other messages in the same conversation. Don’t know if this makes sense to you but definitely doesn’t to me!!! Please help me sort it out!!! — Paula

Solution: Hi Paula. To fix this issue, you only have to make sure that the system time is correct. This is done by selecting Automatic date and time under Settings>Date and time, or by making sure that you manually set the correct time, date and timezone, if you don’t want to use Automatic date and time feature.

If the issue won’t be resolved by any of these modifications, make sure that you wipe the messaging app’s cache and data. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #2: Galaxy S7 won’t boot normally | Galaxy S7 can’t restart to other boot modes

Hi! My S7 has been refusing to start up and would display a black screen along with a blue light. I’ve tried doing some of the things that you guys have suggested like forced reboot but the thing would just remain stuck at the “installing system update” which shows the white android on a blue page. It won’t load or budge. I’ve tried booting it in safe mode but had no chance to do so as it would switch off way before I am able to factory reset the entire thing. What do you think I ought to do? — Adel

Solution: Hi Adel. If your phone remains unresponsive after trying to boot it to three different modes, or if it fails to load after inititally doing the process, then the best logical next step for you is repair or replacement. If it’s still covered by Samsung warranty, make sure that you send the device to the nearest service center.

Problem #3: Vikings War of Clans game won’t work on Galaxy S7 when using mobile data

Hello. I have been playing Vikings war of clans for the last year on Samsung Galaxy S5 using wireless and mobile data with no problems. Problems started when I received upgrade to Samsung Galaxy S7 edge. Game would not load and shows there is not internet connection even when there is one. I could surf internet no problem. Game loads when I use wireless connections it just would not load when I try to use mobile data to load on it. Game plays fine when I use my old Samsung galaxy S5 and my wife’s Samsung galaxy S6. We are using TELUS internet provider. Thank You. — Mike

Solution: Hi Mike. The game may not be optimized to work on properly on the Galaxy S7. Since this is an app-specific issue, we suggest that you contact the developer so they can assist you directly. Before you do that, you may want to check some in-game settings to see if there’s something that you can change to fix your problem. You can also try to re-install the game to ensure that an existing game bug is removed.

Problem #4: Bottom part of the Galaxy S7 screen not responsive

Hi. I am using S7 edge. I’m having some problems with the touchscreen. While typing, keys on the left bottom corner don’t work properly, keys have to be pushed repeatedly. I have done factory reset, cleared cache. Problem still exists. I tested touchpad by (*#0*#), I can smoothly complete the x axis. Moreover, in home windows, icons towards the bottom of the screen has to be touched repeatedly sometimes. Please help me in this regard. — Diganta

Solution: Hi Diganta. The most direct way to test the full functionality of the touchscreen is by via service menu, by dialing “*#0*#“. If you can draw a perfect line in the portion of the touchscreen where the problem usually lies, you may be experiencing a normal lack of sensitivity for some parts of the screen. This is fairly common in Galaxy S7 edge phones. We also experience a similar situation with our own S7 edge so you either have to accept it or seek a replacement unit.

Problem #5: Galaxy S7 headphone jack not working

My headphone jack seems to have stopped working. I have cleaned the port and used several different pairs of earbuds in the port, to no avail. The sound will play without earbuds plugged in. I noticed the sound stopped working when I was using the earbuds (while listening to an audiobook) and the sound suddenly stopped when I unplugged my phone from the charger. Almost as if it shorted out? I appreciate any advice on what steps to take next. Thank you for taking the time to read my message. —  Tricia

Solution: Hi Tricia. The first thing that you want to do here is to wipe the cache partition. This will ensure that the phone is using a good system cache. This is especially important if you happen to install an app or system update before noticing the problem. Below are the steps on how to do it:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If wiping the cache partition won’t help, try observing the phone in safe mode. Safe mode prevents third party apps and services from loading. If the problem won’t occur while in this mode, you can bet one of the installed apps is to blame. Here are the steps on how to boot your S7 to safe mode:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Finally, if nothing changes even when the phone is on safe mode, don’t hesitate to do a factory reset. This is the ultimate software troubleshooting step that you can do in this case. Factory reset reverts all software settings to their clean, working state so if the glitch is on the operating system level, it should fix it. To factory reset your S7, kindly do these steps:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Should the issue remains even after you factory reset the device, find a way to have the phone repaired or replaced.

Problem #6: Galaxy S7 cannot open links in browser or in other apps

Hello. Clicking on links to open in my browser (Chrome is my main one but I’ve tried using others to see if this solves the issue, same thing happens with Youtube links). So, for example, if I click a link in Facebook, an error message appears “a problem with opening this app.” If I click a link through Whatsapp or Outlook/Gmail, then the app in which the link is crashes. I have tried uninstalling and reinstalling these apps. I’ve also tried clearing the cache partition, but none of these methods have solved anything. — Sham

Solution: Hi Sham. Kindly do a factory reset. There must be an unknown operating system glitch causing the problem. After you factory reset the device, make sure to update ALL apps to minimize bugs in your phone.

Problem #7: Galaxy S7 black screen issue

I bought an S7 edge (SM-G935F). Four days after, I got the black screen of death. Took it back to the dealer here in my country where they thought was the cable that connects the screen to the motherboard. So they changed it and wiped the phone. The device worked fine for 2 weeks then same black screen problem again. What causes this? A software issue or can it be hardware related because I’m getting the device to restart following your instructions? Just want to know what causes it. — Adrian

Solution: Hi Adrian. We don’t know the full history of your device in order to tell you exactly what’s causing the problem. A thorough hardware and software check has to be conducted in order for us to diagnose the issue. The best party to address your question is the service center that handled your case. Telling us that your phone is showing a black screen issue is too general and doesn’t point to anything specific. If you can restart the phone after the screen turns black, that may mean that there’s a software issue behind this trouble. If this phone has already been wiped by the service center, your next logical step is to just demand for a replacement unit from the dealer.

Problem #8: Apps moved to SD card won’t work Galaxy S7 edge

Hey guys! So my Galaxy S7 Edge is great. I really love it as it suits all my needs because it’s incredibly versatile; however, I require quite a few apps on it in order for it to suit my needs. Whenever I try to move apps to my SD card, within a few hours – sometimes even minutes – it gives me the icon as if the app is no longer installed. It does this when I try to move photo albums as well. It deletes them. I’ve learned to back them up to Google drive before testing to see if it’ll move to the microSD. What can I do? — Samantha

Solution: Hi Samantha. Not all apps are designed to work when they’re moved to an SD card. If a certain app stops working after being moved to an SD card, then you simply have to stop doing the transfer. That’s a clear indication that the developer intends that their app only operates while in the phone’s internal storage device.

We are yet to encounter a similar issue caused by a bad SD card but to be on the safe side, make sure that you reformat the SD card using your S7. After that, try to move the same apps to it and observe it. If that won’t help fix the issue, you can also try using another SD card.

You can also consider wiping the phone’s cache partition and performing factory reset if you suspect that the issue lies on the phone itself.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to fix Sony Xperia XA1 with Black Screen of Death issue (easy steps)

The Black Screen of Death (BSoD) is often characterized by a blank and unresponsive screen. We have readers who’ve been so worried about their Sony Xperia XA1 because, according to them, their phones just become unresponsive and no matter what they do, they won’t respond. The thing about this problem is that owners would think the issue is with the hardware since the phone no longer responds.

This isn’t the first time we encountered this problem and I personally have a lot of experienced when it comes to black screen of death issues. I will share with you the solutions we’ve been using in addressing this kind of problem. So, if you’re one of the owners of this device and are currently having similar issues, continue reading as this article may be able to help you one way or another.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our troubleshooting pages to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds. Don’t worry it’s free. But if you still need our help, then fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot black screen of death issue on Sony Xperia XA1

As I said earlier, this problem could be pretty minor and based on my own experiences, the following procedure can fix it….

Perform the Forced Reboot method – this must be the first thing you have to do, in fact, it could be the only thing you need to do in order to fix this problem. Most of the black screen of death issues are caused by firmware crashes and while they leave an impression that the phone has a serious hardware problem, that’s not always the case and you can actually fix this problem on your own without having to bring it to the tech. Try to see if your phone responds to this:

  1. Press and hold down the power key and and the volume up key at the same time for 10 seconds.
  2. Your device vibrates once. Depending on whether you wish to force the device to restart or shut down, proceed as follows.
    • If you wish to force restart the device: Release the keys at this point. The device restarts.
    • If you wish to force shut down the device: Continue pressing the keys. After a few more seconds, the device vibrates three times and turns off.

If your phone doesn’t respond to any of the procedure above, try this trick…

  1. Press and hold the volume up key first and don’t release it.
  2. Press and hold the power key while holding down the volume up button and keep both keys held down for 10 seconds or more.
  3. Choose whether to force restart or shut it down.

If your phone is still unresponsive after this, then there’s a chance that the battery got completely drained and to try to address that, you should try the next procedure.

Charge phone and try the forced reboot – when the battery is draining and the phone doesn’t have enough time to close all services and shut down all the hardware, it may lead to a system crash and that might be the reason why your phone is unresponsive. To address this, try this trick…

  1. Plug the charger to a working wall outlet.
  2. Connect your Xperia XA1 to its charger using the original cable.
  3. Leave the phone connected to its charger for ten minutes or so.
  4. Now, press and hold down the power key and and the volume up key at the same time for 10 seconds.

This will give your phone enough time to charge its battery, somehow. But don’t disconnect it from the charger when you try doing the forced restart procedure again to make sure it has a stable power source.

If you are able to bring your phone back to life and you notice it still lags or freezes from time to time, it’s possible the problem will happen again. So, I suggest you reset it before it happens.

  1. Back up any important data that is saved on the internal memory of your device to a memory card or other non-internal memory. If you have any encrypted files stored on an SD card, you should also remove the encryption to ensure you can still access them after the reset.
  2. From your Home screen, tap Apps icon.
  3. Find and tap Settings > Backup & reset > Factory data reset.
  4. Tap Reset phone.
  5. If required, draw your screen unlock pattern or enter your screen unlock password or PIN to continue.
  6. To confirm, tap Erase everything.

However, if you’re not able to bring the phone back to life, you should bring it to the Sony service center so that a technician can check it for you. It’s possible that the problem is with the hardware and that needs immediate technical attention from an authorized technician.

I hope that our solution would work for you. If there are other things you want to share with us regarding this problem, leave a comment below.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

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Galaxy S6 Power Sharing message keeps popping up, fast charging not working, other issues

Hello everyone! Welcome to another post #GalaxyS6 issues and solutions. In this post are 6 more problems submitted to our mailbag questionnaire during the past few days. We hope that the solutions we provide here will not only help users mention in this article but also others who may have similar experiences.

Below are the specific topics we are covering in this material:

  1. Galaxy S6 Power Sharing message keeps popping up
  2. Galaxy S6 won’t boot normally after a system update
  3. Galaxy S6 fast charging not working
  4. Galaxy S6 screen not responding | Galaxy S6 black screen issue
  5. Galaxy S6 Active reboots on its own when it’s not connected to charger or when battery level is low
  6. Galaxy S6 screen turns black and a small “x” appears in the corner

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 Power Sharing message keeps popping up

To start off, I have had my phone for over a year now and not had any problems with it in any way. However, this all started yesterday when I saw it come up with a pop up of device power sharing or something along those lines and told me to download an app. This was new and I wasn’t going to do it right away without first being told what it is. My device wouldn’t charge at my girlfriend’s house using either one of two chargers which both usually worked fine. When on my way home I used a portable charger and it charged a bit (about 3-4%) before stopping and not charging anymore.

When I got home, I used my keyboard passthrough to charge it (Corsair Strafe) and it charged fine so I wasn’t sure whether it was a problem with the portable charger or the lead. I then went to charge it over night using an official Samsung charger but it wouldn’t charge. I turned my wifi off and battery down so it would survive and my alarms would still go off in the morning. It didn’t. I then tried to charge it on the bus (they feature USB ports used for device charging) but it wouldn’t charge and is now charging again on a Mac at my College. So it seems to be a case of my device only charging on computers. I have tried both hard reseting and safe mode but nothing seems to work and I’m not sure why. Please help! — Daniel

Solution: Hi Daniel.  We’ve encountered Power Sharing problems with older Samsung Galaxy devices before so we think that your phone may be getting this message: “Power Sharing: You must download the app in order to control the amount of power shared. If you connect your device to another device with the Samsung Power Sharing Cable EP-SG900 without the app, the entire battery amount will be transferred to the other device. Connect to Samsung Apps and download the application.”

The message comes from a legitimate Samsung app, Power Sharing, but Samsung is yet to issue an official fix for the problem like yours. Even at this time, we are, frankly, still at a loss on what causes this issue to occur. We think it has something to do with a specific firmware version but we don’t know what that is either. If factory reset or master reset did not change anything at all, we suggest that you try to manually install older stock firmware. Flashing stock firmware varies by device, so make sure that you use a correct guide for your phone model to prevent bricking your phone. You also want to make sure that you use the correct firmware version. Due to space limitation for every article, we can’t post the step-by-step guide here. Please use Google to search for it instead.

Problem #2: Galaxy S6 won’t boot normally after a system update

My S6 just installed an update yesterday and was working fine after. All of the sudden it shut off and was unresponsive. It eventually restarted and worked for a couple minutes only to shut off again. This time it would not turn back on. I plugged it in and the red light came on that it was charging and the screen came on with the battery charging symbol and then the battery with 0%. The phone had a 70% battery when it shut off. I tried doing a soft reset, but nothing happened. It did finally start in recovery mode, but it had “installing system update” with the Android guy. After a few seconds the Android guy died with an exclamation triangle above. It then entered recovery mode and I’ve tried wiping the cache and a factory reset. but now it is stuck booting in recovery mode. If I unplug it, it will turn off and not come on. Plugged it back in, and it will go to the install system update, then dead Android, then back to recovery mode. — Steve

Solution: Hi Steve. As we’ve been repeating in almost all our posts in the past, there’s little to nothing that can be done for an issue like this. While you may be able to attribute the reason for the trouble probably to a bad system update, fixing the problem itself can be difficult. The usual solutions that you should try if problems occur after installing a system update are limited to wiping the cache partition, factory reset, and flashing of stock ROM. Since there’s nothing that can be done when you try to boot the phone to Recovery mode, your only way out may be flashing via Odin. Like what we tell, Daniel above, flashing can potentially lead to more problems than solutions if not done properly so make to follow a good guide on how to do it.

Problem #3: Galaxy S6 fast charging not working

Hi there! I am having an issue when I am charging my phone. At first I thought it was my cable/plug but have bought a new one and tried others and the problem still occurs. When I plug it in it starts to charge and then will flicker on and off of charge very quickly. Sometimes it will charge a little bit but then go off and as I said sometimes it will flicker on and off quite rapidly. I tend to unplug it when it’s doing that because I don’t want to destroy the battery completely.

Also the fast charge isn’t working anymore so I have this problem and it will take about 7 hours to fully charge the phone. Is this a problem with the software or do I need to take it to the shop to replace the battery/charging port? Thank you! — Samantha

Solution: Hi Samantha. A lot of charging problems like what you’re experiencing are caused by bad hardware. Hardware problems in this case can be due to damaged charging port, bad battery, or some unknown hardware issue. Because the phone’s battery can’t be removed easily, the only thing that you can do on your end is to check if there’s a damaged pin insider the charging port. To do that, you want to use some form of magnification like the one you usually see in many electronic repair shops. This tool is necessary to let you see the inside of the port clearly. If you look closely inside the charging port, you’ll be able to distinguish the pins. If one of them appears out of place or bent, that may be the reason why charging is erratic. Before you decide to send the phone to a repair shop, we suggest that you do some software troubleshooting first to see if they will fix the issue.

The first software solution that you want to do is wiping the cache partition. This will force the phone to delete the old system cache and replace it with a new, updated one. Sometimes, system or app updates can corrupt the system cache. Deleting the old one may fix some problems. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Should the issue continue after wiping the cache partition, your next move would be to observe how charging works when safe mode is enabled. Safe mode  blocks third party apps and services so if your phone charges fine, that’s proof that an app is to blame. Here are the steps on how to boot your phone to safe mode:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Finally, if nothing works, don’t hesitate to wipe the phone and reset all software settings to default with the help of factory reset. This process will erase all user data such as photos, videos, contacts, etc., so make sure that you back your files up before you proceed. To factory reset your phone, follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #4: Galaxy S6 screen not responding | Galaxy S6 black screen issue

Hello. My Samsung Galaxy S6 is not functioning. The screen is black, the far left LED light at the top of the screen is white (not blue). I had it charging via cable for an hour, then unplugged it to see. And nothing, still a black screen. Then i plugged it back in. The charging batter signal comes on for 15 seconds and says 0%. I then tried charging it via my wireless charger and the same thing occurs, all while the white LED light does not shut off. I tried the master reset. But for some reason a green screen pops up with a message about installing custom OS. I pressed volume down button but this does nothing. The screen prompt stays up/unresponsive until the screen fades to black after 30 seconds and stays black with a white LED continuously on (not blinking but constant light) — SE

Solution: Hi SE. The usual LED colors for a Samsung Galaxy S6 and S6 edge includes blue, red, and green only. These colors are for standard notifications and functions of the phone. Below are their meaning:

Blue

– Pulsing: the device is turning on or off.

– Blinking: there is an unread notification (missed call, message etc) or during voice recording.

Red

– Glowing: connected to a charger and charging.

– Blinking: connected to a charger but not charging, or when low on battery.

Green

-Glowing: connected to a charger and fully charged.

-Blinking: fully charged.

Other non-standard colors may be shown if you’ve installed a third party app or custom firmware that changes LED color. For example, Whatsapp app can show white LED color.

If you rooted the device or installed custom firmware/ROM on it, there’s high likelihood that such software is causing the boot up problem. Make sure to contact the developer of such software to see if they’ve encountered this problem before. Otherwise, try to see if you can boot the phone to different modes so you can try a different approach to solution. For reference, below are the steps on how to boot your phone to other modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #5: Galaxy S6 Active reboots on its own when it’s not connected to charger or when battery level is low

My Galaxy S6 Active has been being weird the last few days. It is acting like the battery is being pulled from it randomly, but when it reboots [well, tries to], it goes through the Galaxy screen and the SAMSUNG screen fine, but when it gets to the AT&T logo screen it lags and the shuts off again, starting a boot loop. When it is on the charger it works fine, restarting with no lag or anything, never shuts off. I have factory reset the device, cleared the cache. It seems to work fine after a full charge, but it is shutting off anywhere between 5-15% battery usually. — Jrclego1998

Solution: Hi Jrclego1998. Based on your short problem description, the issue may lie on the battery itself. Either the (a) operating system no longer detects the actual battery level accurately, or (b) the battery itself has lost capacity to hold a charge due wear and tear or damage. The only suggestion we have for you is to recalibrate the battery to fix the former. If battery recalibration won’t work, you must find a way to have the battery checked or replaced. Below are the steps on how to calibrate the battery again:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Problem #6: Galaxy S6 screen turns black and a small “x” appears in the corner

When I try to charge my phone it sometimes comes up a black screen and vibrates and a small white “x” appears at corner of screen. And it looks like the screen tilts then this disappears and my phone is no longer charging. This is really annoying. I have tried wiping my phone 3 different times. I have disabled Gear VR app on my phone (only because I have researched this online and says could be related to this app even though I don’t use it). I have tried using in Safe Mode which worked for couple of hours, then same problem again. Was wondering if you could help. — Dionne

Solution: Hi Dionne. As we say above, safe mode blocks third party apps and services. If your phone went back to charging normally when it was on safe mode but reverted back to the same issue after you boot the phone back to normal, that’s a sign that one of the installed apps is causing this trouble. You must do further troubleshooting by identifying the culprit through individual removal of apps. Make sure that you observe the phone after every uninstallation to see the difference. This is the only way to pinpoint the problematic app.

On the other hand, if you’re saying that the phone charges normally initially after booting to safe mode, but suffers the same problem a few hours later (with the phone still in safe mode), that’s a different story altogether. You must then try factory reset to see if that will make fix the problem.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

What to do if your new Samsung Galaxy Note 9 has a black screen of death?

The Black Screen of Death (BSoD) is the name we often give to an issue wherein the phone’s screen remains blank no matter how many times you tried turning the phone on. It happens to every phone and it may also happen to your new Samsung Galaxy Note 9 because such is the case when Galaxy S9 and Note 8 was released. We actually received hundreds of complaints from our readers back then regarding said problem and we still get similar complaints even now.

We anticipate the occurrence of this issue on the Note 9 so we will give you in advance the solution we’ve always been using to fix it. Bear in mind that there are times when similar symptoms are experienced for a different problem. If it’s a hardware issue, the best thing to do is bring the phone back to the store to have it replaced but we won’t know if that’s really the case unless we troubleshoot. So, if you’re one of the owners of this phone and are currently having similar issues, continue reading as this post may help you one way or another.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to troubleshoot Galaxy Note 9 with Black Screen of Death (BSoD)

The black screen issue will always leave an impression that your phone has a serious hardware issue when in fact it’s just a minor problem with the firmware. We’ve encountered and addressed this problem countless times in the past and we know a thing or two you could do to make your phone respond again.

First solution: Perform the Forced Reboot

When your phone becomes unresponsive all of the sudden without apparent reason or cause, then this is the first thing you should do. In fact, it could be the only thing you need to do to fix the problem. Odds are the firmware just crashed or some apps may have caused the phone to become unresponsive. Such issues can easily be fixed by a forced reboot. Here’s how you do it…

  • Press both the volume down and power keys at the same time and hold them down together for 10 seconds. You may feel your phone vibrating at some point but only release both keys if the screen turns on.

If you’re familiar with battery pull, the forced reboot is the counterpart of it but only phones with non-removable batteries respond to the combination of the volume down and power keys. You have to do it correctly for your device to respond. So, if your Note 9 is still not responding after this, try doing it again and make sure you simultaneously press and hold those buttons or you may try this instead…

  1. Press and hold the volume down button and don’t release it.
  2. Now press and hold the Power key while holding down the volume down button.
  3. Keep both keys held down together for 10 seconds or more.

It’s basically the same as the first procedure only that we’re making sure you press and hold the power key after the volume down button because doing it otherwise won’t give you similar result.

After doing those two procedures and your phone is still not responding, you have to do the next procedure to see if you can still make it power up.

Second solution: Charge and then force restart

Naturally, a drained battery isn’t a problem but when you let your phone run out of battery, some hardware and services may not be properly shut down which may lead to a system crash. In such case, you are facing two minor issues that both result to an unresponsive device. Your Note9 won’t charge as the firmware plays a big role in the charging process and doing the first procedure will still not help because there’s not enough battery to power up your device. So, do this instead…

  1. Plug the wired charger to a working wall outlet or power source.
  2. Connect your Note 9 to its charger and regardless whether it responds or not, leave it connected to the charger for 10 minutes.
  3. Press and hold the volume down button and don’t release it.
  4. Now press and hold the Power key while holding down the volume down button.
  5. Keep both keys held down together for 10 seconds or more.

If it’s indeed just because of a drained battery, your phone should already be booting up by now but if not, then it might be an issue with the hardware. It’s time to bring it back to the store and have it replaced. As long as your new phone doesn’t have any signs of physical and/or liquid damage, the store will replace it immediately with a new unit.

I hope that this troubleshooting guide can help you one way or another. If you have other concerns you want to share with us, feel free to contact us or leave a comment below.

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Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Galaxy S5 has flickering green/black screen, won’t turn on, other issues

We know that the #GalaxyS5 has been around and there are still millions in circulation at this time so we continue to receive reports of issues here and there. As usual, this post answers some these reports today so if you’re ready, here are the topics we cover for you:

  1. Galaxy S5 not charging, only charges when it is off
  2. Galaxy S5 restarts on its own during the evening
  3. Galaxy S5 won’t read encrypted SD card
  4. Galaxy S5 Active corrupted files in the SD card
  5. Galaxy S5 has flickering green/black screen, won’t turn on
  6. Galaxy S5 wifi keeps dropping due to incorrect APN
  7. Galaxy S5 stopped working and won’t power back on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 not charging, only charges when it is off

Hey! I am having charging issues with my Samsung S5. My phone won’t charge while it is turned on. There is no charging symbol (lightning bolt), nor does the LED light blink in red like it usually does when it charges. And it even though I leave my phone alone, it still manages to use up some energy pretty quickly. The only way I can charge my phone is if it is turned off. But even that yields a problem cause while it does charge, it charges on and off every 5 seconds (5 seconds charging, 5 seconds not charging).

I’ve tried cleaning my port, using different cord and troubleshooting. The only thing I haven’t tried is changing the battery and doing a factory reset because my phone is charging pretty slow so I can barely get it to 10% without me maybe leaving to charge overnight. I’d really appreciate the help. Thanks. — Enrilelucy

Solution: Hi Enrilelucy. There’s only so much that you can do to fix this case on your end. There may be a hardware fault causing the erratic charging behavior so you must try another battery or do a factory reset if the rest of the software troubleshooting didn’t help. If using a different battery or factory reset won’t improve the situation either, you should have the phone checked for hardware malfunction. The most likely issue is on the charging port so a thorough diagnostic test must be performed by a technician.

We know that the Galaxy S5 has been around. If you’ve been using your phone for over a year now, there’s a chance that the battery have simply lost significant capacity to hold a charge. Lithium-based batteries gradually degrades the moment they left the factory so replacing it now may help you fix the problem.

If we are not mistaken, the phone’s warranty is already up at this time so consider bringing the phone to an independent service center.

For reference, here are the steps on how to factory reset your S5:

  1. Turn off your Samsung Galaxy S5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S5 restarts on its own during the evening

My phone keeps randomly restarting and/or freezing several times a day, especially during the evening. The problem has occurred every day for the past month. I have deleted some recent apps added, cleared my cache, changed my battery, even did a factory reset, and still the problem persists. Sometimes, when the phone shuts off it drains the battery completely as well. Occasionally, the battery gets really warm too. I have taken it to a tech several times within the past month but they say they can not find anything wrong with it, even after doing several stress tests on the phone. I know last year it would repeatedly tell me that my SIM card was not detected at various times. I am unsure if that has anything to do with it though since I have not seen that message in recent months. — Chris

Solution: Hi Chris. There are only two possible causes that we can think of — either you’ve installed a problematic app, or that there’s an unknown glitch in the hardware.

To see if a bad third party is to blame, you can either boot the phone to safe mode or do a factory reset. Starting the phone to safe mode blocks all third party apps and services from running so you should observe the phone for at least 24 hours to see the difference. If you think an app is causing this problem, you should uninstall apps until the issue is eliminated. To boot to safe mode, follow these steps:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Alternatively, you can factory reset and observe the phone for a day as well. You should not install anything — app or update — during the observation period so you’ll know if something that you add later is the cause.

If the phone continues to show the same symptoms either when the phone is in safe mode or immediately after a factory reset, you can assume that bad hardware is behind them.

Problem #3: Galaxy S5 won’t read encrypted SD card

Hi. I have an issue with my SD card for my Samsung S5 SM-G900F. I encrypted the files but one day something happened while the files were encrypting or decrypting and since then the SD card wont mount in the phone. So it’s neither encrypted or decrypted but essentially I can’t access about 6 years worth of photos of my kids which I’m gutted about. I’ve looked into solving this issue online and I understand formatting the SD card would help solve the mount issue but it would also wipe the photos which I want to avoid. I don’t think I’ve backed the files up either. When I either go to encrypt or decrypt the error message I am getting is as follows: ‘Error encrypting SD card. Unable to mount SD card.”

I have tried the SD card in a SD card reader on a PC and also in another phone and the SD card works but the files are encrypted so I can’t access them. If you’ve anything I can try I’d be grateful, many thanks. — Gavin

Solution:  Hi Gavin. SD card encryption is an effective way to keep data from snooping third parties but it has its weaknesses. One of the such limitations is the fact that there’s nothing that you can do if the device that holds the decryption key gets lost or suffers a malfunction. A decryption key for a storage device like your SD card is tied to one device or phone only. If your phone has lost the key or becomes incapable of decryption the card right now, there’s very little to nothing that you can do. There’s no known app or hack that can break Samsung’s decryption system on Galaxy S devices so you’re basically stuck. Even if there’s a software that can do a decryption somewhere (we’re not aware of any at this time), it will still take months for it unlock the card, even when using brute force attack. That’s in fact, the beauty of SD card encryption but it’s also a curse if your situation occurs. If you want to use the SD card again, you can reformat it. Doing so will erase your data but again, there’s just nothing that anyone can do about this situation.

Problem #4: Galaxy S5 Active corrupted files in the SD card

Hello. I have a Galaxy S5 Active. I’ve always had storage issues with the internal storage, but it didn’t inhibit me too much since I knew what was wrong. I have a 64GB SD that I transfer plenty of images to to conserve internal storage. One day, I suddenly had plenty of internal storage, but my files were all there. I was like “oh, okay… suspicious but I’ll take it”. About two days after that, all my SD files were corrupted. They either didn’t load or had the black screen with an exclamation mark. I panicked bad because I CANNOT lose these photos. When I put the SD into the PC, the pictures were seemingly fine… but when I put it in the SD, after constantly force stopping, taking out the battery, restarting… the files are corrupted in my phone. I’m worried and can’t find any resolution. Thank you. — Matthew

Solution: Hi Matthew. The first thing that you must do is to ensure that all your important files are copied to another storage device like a computer. After creating a backup, the next best thing to do is to factory reset the phone to minimize bugs that may be causing the problem. Here’s how to do it:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Once you’ve factory reset the phone, make sure that you also wipe the SD card clean by reformatting it. If this SD card has been around, we recommend that you don’t use it as your primary backup storage. Use another device where you can keep another copy of your irreplaceable files just in case this SD card will fail again. Keep in mind that any storage device can fail anytime. The older a storage device is, the higher its chance of failing so don’t be lax when it comes to creating backups.

To reformat an SD card in your S5, follow these steps:

  1. From the home screen, tap and drag the Notifications bar downwards.
  2. Tap the Settings icon.
  3. Scroll to, then tap Storage.
  4. If the memory card has not already been mounted, tap Mount SD card.
  5. Tap Format SD card.
  6. Tap Format SD card.
  7. Tap Erase everything to confirm

Problem #5: Galaxy S5 has flickering green/black screen, won’t turn on

My mom has a Galaxy S5 that suddenly had a flickering green/black screen. It won’t turn on and show the logo, go to hard reset or the reset menu, or go into safe mode. Battery was taken out and put back in after a minute, and the SD card was removed as well. Phone has been babied, not dropped, and kept clean and had a factory reset less than a year ago. It also isn’t connected to any phone service as it’s used as a Wifi device only. As far as she knows there’s been no updates and no new apps installed recently. It’s been behaving perfectly with no glitches. She was playing a game she plays every day and it just flickered this green/black screen, then went blank. LED light will go red or green when plugged in to charger or will go white when trying to get to the reset menu. I’m thinking it is just a display issue but it seems so sudden. If you have any advice I’d be eternally grateful! — Christina

Solution: Hi Christina. If the phone has been used for a few years now, it’s possible that the problem may be battery related. The Lithium-ion battery may have lost its ability to hold a charge so it’s good if you can try to use a new one. There’s no guarantee that a new battery will fix the issue but it’s the only thing that you can do at this point.

If you’ve already tried to power the phone back on to different alternate modes without positive result, there must be a hardware problem behind the trouble. In this case, you want to send the phone to Samsung or to an independent service center.

For reference, here are the steps on how to boot your phone to different modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #6: Galaxy S5 wifi keeps dropping due to incorrect APN

Hi. Droid guy. I have the Samsung Galaxy S5 and my carrier is through Walmart Family Mobile. Well i pay them but somehow T-Mobile is in on this as well. I have century Link as my internet provider and i have a couple questions.

This phone is a refurbished from a mall kiosk a couple years ago and within a couple months i broke the charging port. So phone sat for a year and now it’s running. The wifi drops constantly. I have:

  • soft reset,
  • turned the smart option off
  • turned phone/wifi router off and on
  • Cleaned the cache through the soft reset.

Nothing seems to help. The APN wasn’t listed even after my carrier sent me a couple texts for data/mms and something else. So i added one from family mobile. Any suggestions?

I Googled this model and read this phone is from Canada. I’m not sure if that means anything but figured I’d throw it in. On the APN, there’s a virtual network operator type (reads GID) and value (reads 4D) tabs. They are not listed in family mobile APN but when i erased them the wifi dropped. I’ve tried everything and have read many of your articles and I’m hoping you can help or offer advice. I don’t have a warranty since it’s a Kiosk $300 special grrrrr lol. Thank you for the time you took for reading my email. — Kim

Solution: Hi Kim. We can’t see the logic of your phone’s wifi dropping when there’s no correct APN settings so there must be a separate unknown software glitch. APN settings are only applied to mobile data function so we can’t explain why your phone’s wifi behaves erratically when the APN is changed.

Try to install the latest Android update first to see if that will make the wifi function work normally. System updates can sometimes include updates for a phone modem firmware. This modem firmware is used by the networking chip to allow you use your phone wirelessly. If it’s outdated or buggy, it can potentially lead to wifi or mobile data function.

If there’s no available update for your phone at this time, do a factory reset and observe how the phone’s wifi work. Make sure that you don’t install any app or updates during the observation period. Refer to the steps above on how to factory reset your phone.

Problem #7: Galaxy S5 stopped working and won’t power back on

Hi. I own a Samsung Galaxy S5. I was using it normally, like I do everyday, and while I was writing to a friend on Facebook, suddenly the screen just blacked out and the phone stopped working. I tried the power button and the phone turned on showing me the logo of Samsung S5 and it showed: Android update 5 of 10, and then blacked out again. After that I haven’t been able to turn it on. I tried several times to take off the battery then put it back and turn it on, or take the battery out, hold the power button for longer than a minute (as you suggested), then put the battery back and turn it on… nothin. It just vibrates when I try to turn it on. I put on a charger because I thought that maybe the battery died, and it’s on the charger for already 30 mins, and still nothing, just vibrates. What am I suposed to do? :/ Please help, thanks. —  Ana

Solution: Hi Ana. Please refer to our suggestion for Christina above. Basically, what you need to do is to try to see if it’s a battery issue by using a different one. You also want to check if you can start the phone to alternate modes (recovery mode, safe mode, and Odin mode). If that won’t work either, send the phone so it can be repaired or replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Note 5 sound notifications and ringtones not working properly after Nougat update, other issues

Hello #GalaxyNote5 fans! Welcome to our first Note 5 post for the week. This article addresses 9 more Note 5 issues sent our way since the past week. Be sure to check our other Note 5 posts in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: How to hide content of incoming SMS in Galaxy Note 5 lock screen

On the home screen, all incoming text messages are shown. I’d like to stop this. I’ve looked on the internet for a solution however what is shown doesn’t apply to my phone. Perhaps due to the updates since. I’ve searched in settings from the main screen in text messages as well as in settings, apps and notifications. I am able to turn off text notifications and it stops the messages from showing on the home screen however, my phone will not buzz for any incoming text. Thank you. I don’t know how to tell what version I have. Sorry. — Lanaparks88

Solution: Hi Lanaparks88. If you want to receive sound notifications for incoming SMS but prefer not to show the messages in the lock screen, here are the things that you need to do:

  1. Open Settings app.
  2. Tap Notifications.
  3. Make sure that the messaging app you’re using is allowed to receive notifications. Simply set the slider to the right to allow notifications.
  4. Tap ADVANCED (at the top right corner).
  5. Tap the messaging app you’re using.
  6. In On lock screen section, make sure that Hide content option is selected.

Problem 2: Galaxy Note 5 keeps losing cellular signal

I have just got a brand new Note 5. I inserted a 3G SIM card and it had signal. Then after 5 minutes the internet signal just disappeared. And i cannot ring or do anything. Tried Lyca as well as Vodafone SIM cards and having same issue. It works for 5 minutes then data signal goes, comes back briefly and then disappears totally. Tried resetting but same issue comes up. Once a SIM card has been inserted when reset it won’t work at all then unless a different network SIM card is inserted. — Ffiorik

Solution: Hi Ffiorik. There are two types of network technology phones are using nowadays — CDMA and GSM. Phones of both varieties can have a SIM card slot although there’s a big difference. CDMA phones have a SIM card slot to allow them to use 4G LTE while GSM phones use the SIM card slot to do almost all its cellular network functions. If you have a CDMA Note 5 but your carrier is using GSM technology, an incompatibility issue can occur. The issue can happen for the reverse — if you have a GSM phone and your network is CDMA. Make sure that you know what device you’re using by checking the documentation that came with it. Take note of the model number, do some online research whether it’s CDMA or GSM device, then contact your carrier for direct assistance on how to set it up.

If your carrier can’t help you either, have the phone replaced.

Problem 3: Galaxy S7 alarm clock not working, videos won’t play after an update

My alarm clock doesn’t work, and videos won’t play (Facebook and Youtube). It’s never 1 or the other, always both same time. The clock shows the notification but no sound. The videos just show error.

This started after nougat update. If i restart the phone, it all works but will soon stop working again. I tried the new clock widget, no difference. I called Samsung’s smart tutor, and all he did was turn off all the apps. I had to give permissions to all again, and the clock and videos stopped working again. —  Michael

Solution: Hi Michael. A third party app may be causing this problem so your first task is to observe how videos and alarm clock work while your phone runs in safe mode. Safe mode blocks third party apps so it’s a good way to check if our suspicion is correct. Here are the steps on how to restart your S7 to safe mode:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. Observe the phone for a few hours and try to replicate the problem. If the issue won’t occur, that’s proof that a third party app is causing the problem. To fix it, you must uninstall apps until the issue is gone.

Wipe the cache partition

If the problem continues even in safe mode, your next move would be to refresh the system cache. Here’s how that’s done:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Revert all software settings back to their defaults with factory reset

If both solutions above won’t work, consider wiping the phone to make it clean slate again. Here’s how to do that:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Problem 4: Galaxy Note 5 screen becomes unresponsive when SIM card is inserted

I have a Galaxy Note 5 which works wonderfully in every single way except for when there is a SIM card in it. The touchscreen becomes unresponsive except for in certain spots when a SIM card is in it. I have replaced the SIM card 3 times and it might work for a day or two but it always goes back to being unresponsive after a while. I have reset it to factory settings, used samsung smart switch to initialize, updated the OS to nougat (this problem existed before i updated to nougat), and a multitude of other software resets. Do you think this is a weird hardware malfunction (phone is not under warranty). — Generalmike99

Solution: Hi Generalmike99. We haven’t heard of any hardware issue similar or close to what you’re experiencing but we know for a fact that it’s not a software issue either so this may be an isolate case. If you need to use a SIM card all the time, we suggest that you contact Samsung so they can take a look at the problem. This may lead to a replacement so make sure to back up your files and wipe your phone clean before sending it to them.

Problem 5: Galaxy Note 5 screen is unresponsive, can’t create back up

Recently, my Note 5’s screen became unresponsive. It appears normal, but it will not read my finger. It appears to be a glitch, as it has randomly started working perfectly for short periods of time, but reverts backs to being unresponsive. It was time for my upgrade anyway, and was told by my carrier that I would not need the old phone’s screen to work to use “Smart Switch” to transfer files. Wrong. You have to “allow” transfer of files on the old phone. How can I get around this? The new phone is a Galaxy S8 plus. The old phone doesn’t have an accessible SD card, and I did not store my phone to Google so cannot recover files that way. — Maggie

Solution: Hi Maggie. You’re right. You need to give permission to Smart Switch app to access your phone’s data by tapping on the “okay” button on a prompt. If you can’t do that, there’s no way you’ll be able to back your files up. Unfortunately, this is also true even when you use other back up software; you still need to give express permission to let another software access your files. If your files are worth a couple of hundred dollars, you can have the screen assembly replaced first. This is the only solution for this issue.

Problem 6: Galaxy Note 5 screen stays black, won’t respond

On Friday night, I watched a movie on my Samsung Galaxy Note 5 using an streaming app called Kodi with an add-on called Exodus. Afterwards, I was looking at different streaming providers and, sometimes you have to get an “authorization/permission/whatever” from an external website. They are something like https://xxx.xx/pair, can’t remember the actual website.

Anyway, a pop-up came up that said something like “my Samsung Galaxy Note 5 model had been infected with some virus and if I didn’t click on the box provided, my browser would be locked in 24 hours”. Well, I figured it was some scam, so I didn’t click on it, closed that tab, and all the others in my Chrome history. Well, the phone was fine over the weekend and into the early morning today. About mid-morning, I was going to make a call and my phone is basically fried. I know it’s on. The “recent” and “back” lights show, but do nothing. I can hear it change volume, receive a call or message, but can’t do a thing to get the phone to respond. It’s like my screen is unusable. I can barely see a discolored Samsung Galaxy Note 5 when I reboot it, but then everything just goes away. Coincidence or virus? Do you have a clue? — Pat

Solution: Hi Pat. We can’t really say for sure whether your phone has been attacked by malware. It has most likely just stopped responding so the first thing that you want to try is soft reset. Here’s how to do that:

  1. Press and hold the Power (located on the right edge) and Volume down buttons (located on the left edge) for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select. The device should now power down completely

If the problem persists, or if the screen remains black, try booting to Recovery mode so you can try either a cache partition wipe or factory reset. Here’s how:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

If the phone is still frozen and won’t respond to a hardware button combination, have it repaired or replaced.

Problem 7: Water damaged Galaxy Note 5 keeps rebooting on its own

I have a Samsung Galaxy Note 5 and my dog recently peed on it and I read your article about the guy who dropped it on wet pavement but for his it constantly showed and on mine it would switch back and forth between charging and the battery with a yellow triangle with an exclamation point. I sent mine to my cousin who works with phones and he said he cleaned the battery connecters but my phone is still switching from charging to the sign please help. — Kat.nash05

Solution: Hi Kat.nash05. Well, there’s really nothing much that we can say about this issue. Liquid, water, or moisture don’t work with electronics. If you’re lucky, a good technician may still be able to save the phone by replacing some components. Otherwise, you really are looking at an expensive paperweight at this time. Still, we recommend that you let a professional check the hardware.

Problem 8: Verizon Galaxy Note 5 shows error when dialing a code

Hello. I’m Yinka from Nigeria. I recently bought an unlocked Verizon Samsung Galaxy Note 5. I’ve not noticed any other issues but my main problem is that when I try to dial a code (*737#), it’s a code for my Nigerian network. It keeps showing “*73 call forwarding will be deactivated.” when I click turn off it will just attempt to dial *73 and nothing ever happens. How do I deactivate all these * [star] codes that came with my unlocked Verizon? — Drjonade

Solution: Hi Drjonade. Your Note 5 may be network unlocked, meaning some of its software has been modified to allow it to use non-Verizon network, but its main software and pre-installed apps are still technically that of Verizon. Because each network has their own way to communicate with their own system, we think that Verizon’s programming is not compatible with your carrier’s system. That may be the reason why you keep getting that message when dialing a certain code.

As a possible workaround, consider using a different Phone app. There are many free apps in the Play Store that can allow you to call so try using one of them to see if that will circumvent the restriction set by Verizon’s phone app.

If that won’t fix the problem, we’re afraid there’s nothing more that you can do.

Problem 9: Galaxy Note 5 sound notifications and ringtones not working properly after Nougat update

Since the Nougat update, all sound is intermittent. No ringtones, no notification sounds, no alarms, no sound of any kind. Rebooting the phone will restore the sound temporarily. I usually have to reboot several times a day.  I have called Verizon tech support twice and visited a local store with no help.  This same problem has been reported by several others. No fix has been found to date. Factory reset does not work. — Bettywright234

Solution: Hi Bettywright234. If you’ve already tried factory reset, then the problem is either caused by a bad third party app, or by poor, inefficient firmware coding.

To see if it’s a third party app, wipe the phone clean one more time with factory reset and observe how notifications and ringtones work when there are no third party apps installed. If the problem stays after a factory reset and there are no apps installed, that’s proof that it’s an operating system issue. You must report the problem to the firmware developer — Verizon.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Accidentally dropped Galaxy S6 screen won’t turn on, issues with receiving and sending calls, other issues

Here’s another list of #GalaxyS6 issues and solutions these holidays. As usual, the incidents reported here are taken from reports of users who contacted us. If you don’t find any similarity to your own issue, or wish to see similar articles, kindly visit our main Galaxy S6 troubleshooting page.

Below are the specific topics we bring to you today:

  1. Accidentally dropped Galaxy S6 screen won’t turn on
  2. Galaxy S6 Edge Plus won’t charge and won’t power back on
  3. Galaxy S6 issues with receiving and sending calls | Galaxy S6 needs more storage space to install update
  4. Galaxy S6 black screen issue | Galaxy S6 screen has jumping black stripes
  5. Galaxy S6 LCD screen broken after phone fell to floor
  6. Galaxy S6 has multiple apps not working properly

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Accidentally dropped Galaxy S6 screen won’t turn on

I dropped my phone awhile ago, and there my screen has problems. After it dropped, the screen turned to black, and the indicator light is a steady blue (no flashing or blinking. It’s just on). The tabs button and the back button was also steadily on with no flashing or blinking either. I held down the power, home and volume down buttons for quite around a minute. The tabs button and the back button is now turned off, and tapping on them has no response. Every time I try to do the power, home and volume down button trick, I notice a straight vertical flash of white usually occurs. The phone also periodically heats up, and I cool it down by placing it in front of my air conditioner for about a minute A I think my LCD is damaged, and possibly the LED light too. Can you confirm or do you have another diagnosis? I’m currently waiting for my battery to drain, so I can start the phone again. — John

Solution: Hi John. You don’t need another confirmation for this one as you clearly have a hardware failure. All you need to do is to have the hardware serviced so a technician can determine whether the phone can still be saved by replacing some components, or if it’s better to just get a new one. There’s no amount of troubleshooting that you can do on your end to fix the issue. If you are near a Samsung service center, we recommend that you bring the device there so qualified technicians can work on your phone. Dropping your phone constitutes customer misuse so you can’t expect a free repair but having Samsung do the check is better than having some third party shop do the job.

Problem #2: Galaxy S6 Edge Plus won’t charge and won’t power back on

Hi. Phone: Samsung Galaxy S6 Edge Plus (Gold) Carrier: AT&T ( with Net10 SIM card). Owned since March 2016. Never been dropped or exposed to water damage. I have a Samsung Galaxy S6 Edge Plus. Just last night the device was working properly and I had charged it the previous day and left it unplugged through the night. This morning I left for work with the battery around 35%. once i arrived to work and took the phone out of my hoodie pocket it appeared to be dead. I pressed and held down the power button down to power it on but the only thing it would do is flash the Samsung logo with “powered by android” then it would shut off and flash the logo again. It did this continuously until it eventually just got stuck on the power up screen. I was able to plug the phone into the fast charger and at that point the battery logo appeared ( just the grey logo with the lightning bulb in it, no green “juice”) and it would continuously flash on and off just like the power up logo. I checked my charging cables and everything seemed fine. I let it sit on the charger like that for about 1.5 hours and nothing changed. I’m worried that the battery is shot and I’m just needing more advice. I attempted to do the hard reset (holding down power, home and vol. up button) but it does nothing but flash the logo screen over and over again with no reboot. When i do the same with Vol. Down button it pops up with the Custom OS screen just fine, but nothing else. Thanks. — Blair

Solution: Hi Blair. We encounter an issue like this day in and day out in our blog and we know that the best way to determine if hardware is to blame is by sending the device to a service center. It can be a bad battery and replacing it can easily fix the problem. Lithium-ion batteries like the one in your phone can sometimes fail due to numerous reasons. It may have reached its end-of-life, or may be suffering from unknown damage so it’s good if you can have it checked.

Sometimes, even a damaged hardware button can cause boot issues too so it’s all the more important that you want to bring the phone to a service center. This may be the reason why you are unable to boot the device to Recovery mode so you can try wiping the cache and doing a factory reset.

If your S6 is still within warranty, contact Samsung and let them check it. Try to avoid bringing the phone to a third party shop is possible.

Problem #3: Galaxy S6 issues with receiving and sending calls | Galaxy S6 needs more storage space to install update

Hi. I have been having trouble with the receiving and sending phone calls. When I do receive them the person on the other line is unable to hear me periodically throughout the call. This is very frustrating. I am trying to get the software update on my phone so I can try wifi calling, if that service is available on my device after the update, but it says I do not have enough space. I then deleted several apps and photos and after I deleted most of my downloaded apps it increased the amount of space my apps were using on my device; it did not decrease to amount of space the apps were using?! I found that very strange. I am now thinking of restoring the phone settings or something, but I was wondering if you had any suggestions for me to help stop these issues. I thank you very much for your time and your help. I hope you have a good day. Thanks. — Mary

Solution: Hi Mary. First of all, we should not be the first party you run to when you encounter calls issues. We have no idea what network services you’re using and whether or not there’s any outages in your area that affects calls. In other words, you should contact your carrier first so they can help you first hand. There are a lot of important factors that can cause calls issues that only your carrier knows.

Secondly, if your phone keeps telling you that it needed more space to install an update, you must delete files and apps in your phone’s internal memory (not the SD card). You must keep on deleting until you have more than enough space to install the update. If that won’t work still, factory reset the device, then install the update right away afterwards. For reference, these are the steps on how to factory reset your S6:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #4: Galaxy S6 black screen issue | Galaxy S6 screen has jumping black stripes

Last night I had a video playing on my phone, thru YouTube. I had it on charger and it really drains fast. So, as I was putting my phone down on the table, the screen started going striped with black green stripes…moving up and down the screen. I tried to push the home button and the back button, only to find out that none of the buttons were working. Not even the power button. I tried restarting. Same thing. I could hear the phone was open. But still black screen. So… I left it alone. Put it on the charger. And 10 minutes later…my husband came home and asked me about it. Told him my phone had died…and he pressed the home button.. And there it was. The unlock pin screen back on. So the phone did OK yesterday. Youtube videos..applications..everything was running perfect. Today I woke up to find that my phone has the same issue. Black screen. And low on battery – I can hear it. Any thoughts at what is causing all this? Could it be that the battery needs to be changed? Or is it the end days of my phone? Any help will be appreciated. I am from Greece. Phones warranty is expired. I do not remember the Android version. — Sofia

Solution: Hi Sofia. That this same issue occurred again is a clear sign that there’s a serious issue with your device. The problem can be on the hardware department or on the software so you try some basic software checks to help you narrow down the cause.

The first thing that you want to do is clear the cache partition. This will force the phone to build a new system cache. Sometimes, app installations or system updates can corrupt the system cache, resulting to apps behaving erratically. To ensure that your phone has a good system cache, follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Another good step to do in this case is to observe how the device works in safe mode. Safe mode blocks third party apps and services from running so if the problem won’t occur, that’s an indicator that an app is responsible. Here are the steps on how to boot your phone to safe mode:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If both these software solutions won’t help at all, don’t hesitate to try factory reset (steps provided above). Not only will it eliminate possible software glitch that causes the problem but it will also reset all software settings back to their last known, working state, making the phone virtually new again.

If all these three software solutions won’t fix the problem, you can assume that there’s an unknown hardware issue at hand. Approach Samsung or any service center in your area so the phone can be examined.

Problem #5: Galaxy S6 LCD screen broken after phone fell to floor

I have a Samsung Galaxy S6 which was in use until it fell from my hand onto a tiled floor. Phone was still in use except for the cracked screen that was on the inside of the phone. The ink ran out to every corner of the screen leaving it blank. However it still powers on and the LED lights are still visible, except the one lights on the phone screen. Brought it in to a tech that explained that the ink ran on to the circuit board (which I doubt, cause if that was the case why does my phone still turn on and the LED lights still work except the screen that broke from the inside??? It’s clear that I need a new screen). Anyway, he then used a tester to test it and saw the phone light flickering, so he then diagnosed a circuit board issue. however the thing is, the circuit board is dysfunctional which I’m aware of, but was working fine, storing informations until the screen cracked. So my question is, knowing that the phone screen cracked from the inside and the ink ran on to every corner of the screen leaving it blank, but still powers on with LED and touch pad lights visible is it possible that my screen needs replacing?

Secondly, is it even possible at all for a phone screen ink to even run on to a circuit board because I’ve seen the making and I don’t think so but is it?. R.S.V.P ; as soon as possible.thank you P.S: his happen 5 days ago. — Jae

Solution: Hi Jae. The ink that you’re referring to here is a set of special liquid crystals that composed an LCD screen, and yes, it’s possible that it can overspill to the circuit board if its container is leaking. If the accidental drop was enough to punch a tiny hole in the container that holds the liquid crystals, then it’s only a matter of time before they flow to the circuit board and cause other damage.

Keep in mind that the screen assembly is composed of three major parts — the digitizer, the flex cable, and the LCD. The digitizer is component that converts your touch commands to digital signals. These digital signals are routed via the flex cable down to the motherboard. The LCD is the monitor that displays the images you see on the screen. If any of these major components is damaged, there’s usually a way to replace one without touching the others. However, in most cases, repair of this kind is tricky and usually results to more problems down the line, especially if the replacement is not done properly. There’s also the chance that the motherboard will get shot after such repair so we would advise you to pick your service center properly. We’ve even received reports of some users having problems after a Samsung repair so the chance of causing other issues after a repair is real, even if done by Samsung technicians.

Problem #6: Galaxy S6 has multiple apps not working properly

Hi there. I have a Samsung Galaxy S6 and am constantly getting the “Unfortunately, Touchwiz Home has stopped” error message. It comes up anytime I enter the home screen, either by putting my password pattern, or pressing the home button. It also happens when I try to hit the “apps” button. When this happens, it goes back to whatever app I just had opened. Because of this, I cannot access my apps at all, except through the multi-tasking tab, which I have been using as a workaround. However, not all my apps are accessible from here. I also get messages that say “Unfortunately Google Play services has stopped” and “Unfortunately Google Maps has stopped.”

These seem to come up randomly, even when I don’t have these apps opened. I have tried clearing the cache and data for the Touchwiz Home app and Google play services, turning off all motions/gestures setting, uninstalling the last app I added (wunderground), uninstalling Facebook and facebook messenger, and doing a soft reset. None of these have worked. I’m hoping you might be able to help! Thanks so much!

I also have AVG antivirus installed (the free version), and lately I very often seem to get notifications from it saying “an application has tried to access your information. This attempt has been blocked” — Kristin

Solution: Hi Kristin. Because you’re dealing with multiple app issues at once, we don’t think wiping each app’s cache and data will work in this case. There may be a general software glitch that causes some apps to act erratically. As such, try wiping the cache partition first (steps provided above). If refreshing the system cache won’t help, try to boot the device to safe mode and observe it. As mentioned above, safe mode will prevent third party apps from running. If one of the third party apps is to blame, safe mode will demonstrate that.

Finally, if both steps won’t help, do a factory reset. There’s no better way to clear a software glitch than a factory reset. Just make sure to create a backup of your files before you do so.

 


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Galaxy S6 power button stopped working after an update, camera app keeps crashing, other issues

Hello Android community! Welcome to our new #GalaxyS6 article for the day. We hope that you’ll find our solutions helpful here but if you can’t find anything that can improve your Android situation, please continue to watch our for more similar posts in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 edge plus drains battery fast and overheats after it got wet

A month ago I dropped my Samsung Galaxy S6 Edge Plus (bought in Nov 2015) in water. It was working fine for 10 minutes then the screen went off but phone was still working. After 3 days (fell on a Saturday night, I went Tuesday evening) I took it to the service centre (took me 3 days as it was a long holiday and everything was shut). When the service guy plugged it into the charger it started but he went on to do a soft/hard reset. I’m not sure. It kept shutting down (he kept pressing the back button after restarting the phone). When I called the customer care, the person on the phone heard the whole thing and told me the LCD was damaged. But when I took the phone to the service center the guy at the front desk told me it was my mother board that was damaged. He told me it would cost me 17000 rupees and up depending ($250). I took the phone back since the engineer wasn’t in. I tried starting the phone myself (did a soft reset) it started but at 0%. So I charged the phone until 100%, then started it. Worked fine. It still works fine except for the following issues :

 

  • battery drains in 2 – 3 hours even if I don’t do much (battery usually use to last half a day)
  • phone gets hot at times ( did that a bit before too)
  • compass won’t calibrate in edge panel- does work (this never happened before)
  • screen won’t rotate to landscape (never happened before).

 

 My friends tell me to sell if off but it’s just 1.5 years old,  it’s a beautiful piece. Please help. — Aakrutie

Solution: Hi Aakrutie. Water damage can lead to all sorts of problems. If the attending technician said that there’s a motherboard issue, this may be the reason why you’re having the problems you listed  above. Unlike the Galaxy S7 and S8, your Galaxy S6 does not have water resistance protection so it’s very likely that some components may have stopped working properly at this time. Unfortunately, there’s really nothing much that you can do in a situation like this. You can’t obviously fix a hardware problem with a software tweak. There’s no amount of software troubleshooting that you can do to fix the issues above. You may be able to slow battery drain rate a little bit by doing some smart tips to reduce battery consumption but it’s definitely not a fix. You either have to have the phone repaired, or if possible replaced.

Problem 2: Galaxy S6 edge+ showing a black screen with white “x”

Hi. This week, I faced a problem with my S6 edge+. I tried to charge but after plugging in the cable, I got no notification/vibration saying it is charging. So after my battery drained, i couldn’t turn it on anymore. A couple of days passed and when I tried to charge it, it boot normally as nothing happened. But sometimes the screen goes totally black with an “X” to close the black screen. So after clicking on it I use my phone normally but my S6 doesn’t charge anymore. I have to restart the system and plug the cable before the black screen appears. I hard reseted it but the problem persists. What could the problem be? Thanks for your help. — Rotybr

Solution: Hi Rotybr. We’ve already addressed this issue in the past and in a lot of cases, the main cause is not really a software malfunction but rather an issue with the charging port. If you’ve already tried a factory reset without a positive result, that’s proof that this there’s a hardware problem somewhere.

The black screen with a white “x” at the edge is usually an indication that the system “detects” that a VR (virtual reality) device is connected. We know you’re only connecting a regular charger so there clearly is a malfunction there. To fix the issue, some users were successful in it after cleaning the microUSB port. That’s probably because dirt or corrosion may have set in and altered the contacts somehow. If cleaning won’t fix your issue though, we recommend that you have the device repaired or replaced.

Problem 3: Galaxy S6 battery drain, overheating, slow charging issues

Dear Droid guy. I’m having some trouble with my Samsung Galaxy S6. initially the device was overheating, charging very slowly and depleting very quickly. I received advice that the battery was too old, and got a new one (generic). Now when I try to charge my phone, it displays the “charging” symbol on the screen for about a second, then died, and it’s stuck in this cycle. I thought it might be a physical connection issue, but when turned on, the phone seems entirely functional. The new battery seemed to have solved the slow charging/power depletion/overheating issues. I have a creeping feeling it might be a software/firmware issue, and I wonder if you have encountered this before. Regards. — Will

Solution: Hi Will. The only software troubleshooting that you can do in this case are battery recalibration and factory reset. If the problem will remain after doing these two procedures, you should consider replacing the device due to unknown hardware issue.

Below are the steps on how to do each of them.

How to recalibrate the battery

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

How to factory reset a Galaxy S6

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 4: Galaxy S6 edge red LED remains even after the charger has been disconnected

My Galaxy S6 Edge Plus has been recently giving me a bit of trouble. After I connect the charger (phone would be on), and when I come back to check it later, the phone would have automatically switched off. The red light on top would just be there. Even after I disconnect the charger, the red light would still be there. I would only be able to switch on the phone after I do a series of shakes and pressing of both the volume button and lock button at the sides of the phone. Is there any specific reason as to why this is happening? If so, how can I prevent it in the future? — Jazz

Solution: Hi Jazz. This can be caused by a stuck hardware button (like the Power button), or an unknown hardware issue. Make sure to try doing the basic software troubleshooting first such as:

  1. cache partition cache,
  2. observing in safe mode, and
  3. factory reset.

All these three should address whatever software bug may be causing the problem (we doubt it’s a software bug though). Here are the steps on how to do them:

Cache partition wipe

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Boot to safe mode

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
  5. Charge the phone and observe how it works.

While your phone is in this mode, all third party apps and services will be prevented from running. If the charging issue won’t occur while your phone is in safe mode, one of the third party apps must be to blame.

Problem 5: Galaxy S6 camera app keeps crashing when using Pro mode

I’ve been having a problem with my camera since the last update in May. Every function of my camera application works but when I want to use the pro mode, the application stops and I need to restart the app. I’ve cleared my cache and data from the application and restarted my phone. I’ve also updated the system software to the newest version.        — Piko143

Solution: Hi Piko143. Try wiping the cache partition and see what happens from there. If the camera app continues to crash, wipe the phone back to its default state with factory reset. Check the steps above on how to do each procedure.

Problem 6: Galaxy S6 stuck in boot loop after an update

Hi. I have a Samsung S6 phone. Last night, it said it had an update. I agreed to update now. It went through its process and i didn’t take any notice of it as sometimes it takes a while. This morning it kept flashing that components won’t work… there is no space left, Telstra won’t work, etc. Now it keeps flashing SAMSUNG and occasionally the Telstra symbol. I can’t turn it off, on or anything. I have no idea what to do now.

I have tried to connect it to my laptop, but as it can’t turn on… the laptop won’t even recognize it. Any help would be appreciated.  Thanks. Leanne.

  1. I have just randomly picked the device and version as my device isn’t there and can’t tell what version as I can’t turn it on. — Billea007

Solution: Hi Billea007. Updates can sometimes go bad, especially if a device is not predisposed before the installation. There are so many possible points of failure in an Android environment so knowing what caused your problem in the first place is impossible. To try and fix the issue though, you can try the basic software solutions that we usually mention in our posts namely the cache partition wipe and factory reset. Make sure to refer to the steps above on how to do each one.

Problem 7: Galaxy S6 power button stopped working after an update

Hey good day. My issue is that the power button has stopped working since the last Samsung update was installed. Prior to about a week ago before the update the power button worked fine, my only use for it was to lock the phone. After the update, the button stopped working all together. it no longer locks the phone and i usually use it to screen shot, nothing. Now my battery has died, the phone is charging normally, and the screen lights up to show me the percentage charge, all good. But since the power button doesn’t work, how do i turn my phone back on. Regards. — S.Quash

Solution: Hi  S.Quash. We haven’t heard of this issue happening in other phones, even non-Samsung ones so it may be an isolated case. If you can’t turn the phone back on now, we’re afraid you’re going to need help from a professional to check the hardware first. In this kind of device, there’s really no way to turn the phone back on except by pressing the power button. Have the phone’s hardware checked by Samsung or by an independent service center. There are a number of websites that can provide you with a do-it-yourself guide on how to replace the power button but if ever the issue goes beyond the physical button itself, you may not be able to fix the problem yourself.

Problem 8: Galaxy S6 stopped working, won’t turn on, after it was accidentally dropped

Hello. I have an S6 that has been dropped a couple of times, and has a couple of cracks. Even though I have a dropped and cracked a few times, it was working perfectly fine. There wasn’t a single problem. Until one day, I was using my phone and my friend accidentally hit my arm, causing the my phone to fly across my classroom. (Yes this happened at school.) I quickly ran over to where my phone was, and picked it up. The cracks were bigger, and half of the screen was black. It was also making a ‘buzzing’ sound. Soon after, the screen went black. I tried turning my phone on but all I heard were vibrations and notifications, but the screen was still black. I tried a few methods like ‘waiting for GALAXY S6’ to appear, but it didn’t happen. Is there a way to fix it? Or is should I just go to a professional and fix it? Note: There wasn’t a SIM card. — Amy

Solution: Hi Amy. First of all, if your phone no longer turns back on after you dropped it, there’s very little to nothing that you can do. Obviously you can only perform software troubleshooting if the phone still shows signs of life like a LED light, vibration, or still receiving sound notifications.

If your phone does still turns on, or still shows signs of life, you should at least try to boot the phone to alternate modes. If you can manage to power the phone to any of the modes below, there’s a chance that you may be able to fix the issue yourself.

Below are the steps on how to boot your phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Secondly, yes you need to have the phone’s hardware checked if it won’t power back on. Like water damage, the unnecessary shock after dropping your phone can lead to all sorts of problems. If you want to get to the bottom of the problem, yes, let a professional do an assessment of the current state of the hardware.

Problem 9: Galaxy S6 fails to use Amazon Flex app, now won’t turn back on at all

Hi there! My daughter works part-time for Amazon and uses their app called “Amazon Flex” to scan/deliver a variety of packages to customers’ house. When she arrived at a designated customers’ address, she said that she scanned the bar code on the package. And all of sudden, Amazon app crashed and took her Galaxy S6 with it. Her phone just turned it off by itself. When she attempted to power it up, her phone was stuck in the logo screen and frozen. That being said, she tried to follow some of the remedies she found online and tried 2 of the following: Vol up, Home, Pwr key -> wipe cache partitiion -> reboot system now Vol up, Home, Pwr key -> wipe data/factory reset ->delete alluser data -> reboot system now (system displayed an error and it never successfully completed factory reset). Cannot figure out as to why even the factory reset fails. She said that the it was originally Verizon’s phone unlocked by Verizon, so that she may be able to use it for T-mobile. Right now, when power button is pressed, her phone is frozen up with its logo screen. Would you recommend any ways to revive her phone? Any advice would be greatly appreciated! — Kihwan

Solution: Hi Kihwan. If your phone won’t even complete a factory reset, there might be a serious problem causing it. Try to see if you can revive the phone by flashing the bootloader first and the firmware next. Flashing instructions vary by phone model so make sure to do some research on how to do it on this device.

For demonstration purposes, here are the general steps on how to flash a bootloader. The exact steps may be slightly different so try to find a good guide.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to recover files if your Galaxy S7 won’t turn back on, other issues

Hello and welcome to our new #GalaxyS7 article. Our post for today discusses 8 more S7-related issues and solutions. Don’t forget to let us know of your issue if you can’t find anything helpful in this post.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: VR headset mouse cursor not working properly

I recently bought a VR headset and remote, but when i try to use the remote the mouse cursor drifts to the bottom right of my screen. I’ve went through all the settings and didn’t see anything for a mouse. I’ve done a reset on my phone and tried restarting it neither worked. Please tell me how i can fix this mouse drift issue i am unable to figure it out and i didn’t see anything about it on the forums. — Josh

Solution: Hi Josh. We don’t know what VR device and remote you have so we can’t give any specific instruction on what you need to do. We suggest that you try checking the manual of said devices, or contact their makers.

Problem 2: Unable to install Samsung Secure Folder app on Galaxy S7 edge

I recently updated my Samsung S7 edge G935W8 to Nougat 7.0 I purchased this phone from Best Buy April 2015 with Rogers carrier originally but paid the carrier to have it unlocked and now use it with Bell carrier. After doing the newest update, I went to download the secure folder app out of the Galaxy app store. But when I went through the set up wizard for the secure folder it popped up a message saying ” Secure folder cannot be set up as unauthorized software was installed on this device.” I had no idea what this message meant so I spoke to a few friends and Googled it to learn this often indicates my device was rooted. I did not root this phone (didn’t even know how or why it would be rooted) so I looked up how to see if your device is in fact rooted which showed me a few websites and apps. Each one I tried confirmed to me my device was NOT rooted. So are these apps/websites wrong? Can I get my phone into a mode to have it realize it isn’t rooted? I’ve tried factory resetting it both through smart switch and through recovery mode but they didn’t work. — Steve

Solution: Hi Steve. In a lot of cases, yes, the message you are receiving usually indicates that a phone may be rooted or running non-official software. In some cases, it can also be an indicator that Samsung does not detect the software as official even though it is. This usually happens if a carrier modifies the software, making it lose the original configuration that Samsung system recognizes. If the issue continues after a factory reset and without any apps or updates installed, there’s really nothing much that you can do, unless you want to revert the firmware version the one it came with originally.

Problem 3: Galaxy S7 keeps freezing, screen becomes unresponsive, reboots randomly

Hi, my S7 stays with unresponsive screen, freezes, lags and reboots without apparent reason. Sometimes, I can force the reboot with the [power + volume down], but the most of the times it stays unresponsive until the battery is empty (sometimes with the LED indicator turned on or blinking in green and blue). Then I have to charge and use it until it freezes again. I already did the master reset. It works for a week then it started to freeze again. I appreciate your help. Thank You. — Iván

Solution: Hi Iván. If your phone works fine after a factory reset, the main cause of your problems may be one of the apps you installed afterwards, or a hardware issue that can develop over time. One such hardware issue is a malfunctioning flash or memory. If it’s not an app problem, you should consider phone replacement as repair won’t fix it.

To see if it’s an app problem, you can either boot the phone to safe mode, or do another round of factory reset and see to it that only good apps are re-installed. Booting to safe mode prevents third party apps and services from running so if the issues won’t occur, you can bet there’s a bad app causing it. To start your S7 to safe mode, follow these steps:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Problem 4: Galaxy S7 phone calls keep dropping, battery drains fast, fingerprint reader not working after Nougat update

I updated my phone last night. it is a unlocked USA version. The software update is listed as G935UUEU4BQE2/G935U0YM4BQE2/G935UUEU4BQE2. It says text messages are not being sent but they are being received by people. I’m dropping a lot of phone calls, my fingerprint reader is not working at all, and my battery is draining quickly. I cleared the system cache but I am holding off on doing a full system. Is there any known version issues I am running an Android Nougat 7.0 not 7.1. I’m using Straight Talk wireless on Verizon towers. — Steve

Solution: Hi Steve. With millions of people using Galaxy devices running all sorts of Android versions, it’s not surprising to receive all kinds of issues following updates. There are hundreds of thousands, if not millions, of possible points of failure in an Android system so anything can happen. Your issues are some of the common problems, even when updates are not installed so you should address them by doing software troubleshooting and solutions. We suggest that you try a factory reset and see what happens from there. Make sure to hold off installation of your apps until you have observed how SMS and other functions are working. This will allow you to check whether the issue remains or not. If the problems won’t occur, that’s an indication that either (A) a problematic app is responsible, or (B) the firmware version you installed is poorly coded. To fix a possible app issue, you can simply uninstall the offending app by doing trial-and-error. For the second possibility (poorly coded firmware), there’s not much that you can do about it. If you received updates by air (over-the-air update or OTA), you should let your carrier know so they can do something about it.

Below are the steps on how to factory reset your Galaxy S7:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Problem 5: Galaxy S7 won’t go past carrier logo screen

Hello. My name is Steve and i recently bought an unlocked Samsung S7 whilst travelling in New York (on the 10th June 2017). I have been assured that the phone will work with other networks but i have entered another different SIM and the phone cannot go past the Metro PCS screen. Basically it seems that the phone just cycles around. I tried removing the SIM and the Micro SD card as well but no luck. I have tried using the Smart Switch software but since the phone does not get to start up properly, the software does not even communicate with the phone. Can you help with some advise on what i could do? I have left the United States already and back in my country, Solomon Islands. — Steve

Solution: Hi Steve. A working smartphone will work normally, that is, load the operating system properly, with or without a SIM card or SD card. We can’t see your logic why you chose to tell us that the phone won’t load at all (can’t go past the Metro PCS screen) with a different SIM card. Did the phone work while you were still in the US? You should have told us if it did, or if you tried doing so after purchasing the device.

We assume that your S7 is not brand new when you bought it (otherwise this issue won’t happen) but if it is, you should have it replaced right away. If phone replacement is out of the question, try to see if you can fix it by doing a cache partition wipe and master  via Recovery mode. Here are the steps on how to boot to Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

If wiping the cache partition or master reset won’t fix your problem, you can also try to flash the bootloader and/or firmware. Be aware though that flashing is a risky procedure and can potentially brick your phone. Make sure to do more research on how to do it on your particular phone model before doing it.

For demonstration purposes, here are the sample steps on how to flash a bootloader. The exact steps may vary on your phone. Again, you should research beyond our website how to the exact steps on your phone to prevent problems.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 6: Galaxy S7 edge becomes unresponsive, overheats when charging

Hi there .. I got an Ss7 edge. The last few days, my phone start to freeze. The screen became blank and all buttons not responsive. I try all button combination like power + volume down, power + home + volume up or down and nothing is happen. It keeps black. But i feel my phone getting warmer. It will cool after the battery drain i guess (knowing by plug in charging and starts from zero again). When it freeze, all button not working, charging also not working.. please help me. This is really annoying.. i mean wait the battery to drain for a whole day and after charge who knows when it will freeze again ( mostly once a day ). This happen a month after i replace the screen. I don’t remember is there any update but the first time it happen is when i connected to wifi. Thats all… waiting for you suggestion Should i flash it back down to before update or …. well i don’t know anymore.. Thank you. — Primandayosepriadi

Solution: Hi Primandayosepriadi. Android troubleshooting is simple and your issue is not an exception to one particular rule — if no software solution can help, bad hardware must be to blame. That said, we suggest that you try factory reset and yes, if you did flash a non-official firmware to it, flash it back down to an older Android version. If those won’t work, have the phone repaired or replaced.

Problem 7: Galaxy S7 edge won’t charge, won’t turn on

I just read your article “How to fix your Samsung Galaxy S7 Edge that doesn’t charge via wired or wireless, heats up when charging [Troubleshooting Guide].” I had hope until I got to step 4. I can’t do anything from step 4 on as my battery is DEAD! However, I believe it to be a firmware issue as the battery had gone dead was remained in that condition for 4 days before I had the time to deal with it. But with a dead battery I cannot reboot, get into Recovery Mode or Safe Mode and it won’t charge by the Samsung Rapid Charger or the Samsung Wireless charger. I am desperate as I have so much on the phone (a lot saved but too much unsaved to lose). How can I get some energy into it? Just enough to get into Recovery Mode?? Thank you. — Rick

Solution: Hi Rick. If your phone does not show any indications of life (LED light lit, vibration during restart, sound or vibration when there incoming notifications), then the only thing that you can do is send it in. Sometimes, the phone can appear dead or not charging due to bad charging port so if you have a wireless charger, try wireless charging for at least 30 minutes. If the phone remains dead, have it repaired or replaced.

As far as data recovery is concerned, you can only do that if you can make your phone boot to normal or safe mode. If the phone is totally dead, you won’t be able to access its memory and transfer contents from it. There’s no software “magic” that you can do to fix bad hardware. It’s possible that the problem is isolated to the battery only so having it replaced by a technician first may solve the issue easily. If the problem is more serious and involves the motherboard, you can kiss those data goodbye.

To prevent losing irreplaceable data (photos, videos, documents, etc.) in the future, always make it a habit of creating a backup. We don’t know how many times we’ve emphasized this in almost all our articles but there’s a reason why this wisdom persists for decades now and that’s because digital storage devices and electronics are unreliable. If you won’t back your files up regularly, you only have yourself to blame.

Problem 8: How to recover files if your Galaxy S7 won’t turn back on

My phone got stuck while rebooting and was showing blue screen. I tried everything on your website and nothing worked then took the phone to the Samsung office. They performed something on it and now all i can see is the black screen with Galaxy S7 edge logo (same logo as you see when you restart the phone). From here I’m unable to start my phone or take it to the safe mode by pressing the keys as per your website. I want to recover my data from my phone before factory reset if required. Need your assistance. If you could help would be genius. — Talat1426

Solution: Hi Talat1426. As mentioned above, you can only access an S7’s memory or storage device if you can boot it to safe mode or normal mode. There’s no other way to moves files from and to the storage device in your phone’s current status. Even Samsung can’t do anything about it.

If you want to fix the issue though, consider doing a factory reset. That would, of course, wipe everything up but you may have a good working phone again.

Also, we don’t know what Samsung did to your phone but if they did try to flash it before, that is, installed a new copy of software, your files must already be gone by now so there’s no point holding off factory reset.

Some users were able to fix a similar issue by booting their phones to alternate modes. For reference, here are the steps on how to do that and the possible follow up troubleshooting that you can do for each:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

 


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Galaxy S7 battery drain issue after installing AT&T Nougat update, other issues

Welcome to another article about Samsung’s #GalaxyS7 and #GalaxyS7edge devices. As usual, we will be answering some of the issues sent our way for the past few days. We hope that the solutions in this post will help not only those mentioned here but others with similar problems as well.

Below are the specific topics we’re covering today:

  1. Galaxy S7 can’t upload photos and videos in one conversation thread
  2. Galaxy S7 network service not working properly in some locations
  3. Galaxy S7 screen remains black but continues to ring or vibrate when rebooted
  4. Galaxy S7 battery drain issue after installing AT&T Nougat update | How to change icons while in Maximum Power Saving Mode
  5. Galaxy S7 edge Verizon Messaging app not showing envelop icon notifications when receiving messages
  6. Galaxy S7 screen is damaged after it was dropped accidentally
  7. Galaxy S7 audio not working
  8. Galaxy S7 edge unable to receive messaging using stock messaging app | Galaxy S7 edge not showing log of sent and received messages for certain contact
  9. Galaxy S7 stock calendar app not syncing with Facebook calendar
  10. Galaxy S7 won’t read mp3 files after an update, SD card corrupted after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 can’t upload photos and videos in one conversation thread

Good Afternoon. Recently, may have been just after the firmware update received, there is one specific conversation thread that will no longer upload all of the previous message photos and videos. Conversation thread was started back in January 2016 until now, photos will only upload as of December 20th, 2016. Anything before this dates shows as continuously trying to load. I haven’t changed anything in the phone, SD card is the same since I purchased. I can’t understand why only this one contact will not load all previous photos and videos. I look forward to any insight and or enlightenment on my situation. Thank you. —  Douglas

Solution: Hi Douglas. There may be a bug causing this problem. There are hundreds of thousands, if not millions, of potential points of failure in a complicated software environment as Android so it’s hard to determine what specific coding issue is behind it.

Wipe the cache partition

To troubleshoot your problem, we recommend that the first thing you want to try is to wipe the cache partition. This may help in this case as this process will force the phone to create a new system cache. Installation of app and system updates can sometimes cause problems due to a corrupted system cache. Deleting the old one and replacing it may be the fix. Wiping the cache partition won’t erase your messages or any of your user files such as photos, videos, documents, etc. so it can be done safely. Here’s how to do it:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Delete the conversation thread

Should wiping the cache partition won’t fix the problem, you have no other option but to delete the conversation thread and see if it will help. There may be a bug associated with the said thread and creating a new one may clear it. Before you delete it, consider creating a backup of your messages to a computer or another device using Samsung Smart Switch app. This app can create a copy of your messages so you can restore them back to your S7 if you’ll be able to eliminate the bug.

Wipe the cache and data of messaging app

If deleting the conversation thread won’t work, the next step is to make sure that you deal with the messaging app you’re using. It’s possible that the bug is being caused by the app itself so you must restore it to its default settings. Be sure to back up your messages via Smart Switch before you do the steps below:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #2: Galaxy S7 network service not working properly in some locations

For several weeks now I have been dealing and service connections. My feeling is that my phones wireless signal is damaged but I’ll illustrate. There are times that I have great service and shitty service all in the same minute and in only particular locations that I go to. Anywhere else I have perfect reception and I haven’t worries. Any help you can give me?? I have had my SIM card changed, I have completed a factory reset, had my networks reset. And I am going to give my phone back to my local technician to send off to Samsung but I would desperately need some answers please. — Gareth

Solution: Hi Gareth. A network service problem that occurs only in one location is more of an indication of poor service or signal reception than a phone issue. If this issue is due to software or hardware error in your phone, it should happen regardless  where you are located.

Telling us that you network service issues without giving any specific details is not very helpful in identifying the problem. You must work with your carrier in solving this problem rather than with third party support teams like us. There’s nothing that we can do given how little information you provide here. We also don’t have the right tools to conduct some tests to see if there are any on-going service interruptions in the area you’re having problems in. This problem is the territory of your carrier so contact their technical support department for answers.

Problem #3: Galaxy S7 screen remains black but continues to ring or vibrate when rebooted

I have a blinking green light, and a black screen that will not turn on. Lower buttons light up, and phone rings/vibrates still. I have tried the reboot methods and after holding the volume and power buttons, after 10 seconds or so the phone will vibrate for a second, but not turn on.

Also the right side of the screen will light up for a second, with white lines, only the right 1/8th of the screen will do this though. Any ideas what this could be? Thanks. — Nathan

Solution: Hi Nathan. Was the phone accidentally dropped before noticing this problem? This problem is often caused by unnecessary shock on the screen assembly after a drop. In some cases, exposure to water or heat can also damage the screen which can manifest in a situation you’re describing here. If the phone suffered any physical damage at all, stop looking for software solutions. Obviously, you won’t be able to fix a hardware problem with any software “magic” trick. Just contact Samsung  so they can check the screen and do the necessary repair. If there’s no nearby Samsung service center you can run to, you have no other choice but to let an independent service center do the repair for you. Letting a third party repair your device will automatically void the Samsung warranty and Samsung may refuse to fix your S7 later if they’ll discover that someone has opened the device first. Only send your phone to a third party service center if you have absolutely no way of sending it to Samsung.

Problem #4: Galaxy S7 battery drain issue after installing AT&T Nougat update | How to change icons while in Maximum Power Saving Mode

My Galaxy S7 has never really had good battery life, but at least it lasted through out the day. In the last month, AT&T has pushed out the Android 7.0 and then an update and at 100 % charged, the phone tells me I have less than 9 hours of use.

My question is tri-fold. I have over 140 apps on my phone, they are all set to not run in the back ground. I have had them since I had my S3. Occasionally, adding a few new ones, could they be affecting the S7 7.0 performance?

Secondly, I have taken to setting my phone to maximum power saving mode and would like to switch out one of the eight icons allowed to a different one. How do I do that?

Lastly, what else can I do to correct this power drain as my S3 and S5 worked fine with these apps installed? I have already done a factory reset after the update and nothing changed. Thank you in advance for any help you can offer. — Faye

Solution: Hi Faye. There are a number of factors that can negatively impact battery performance in your Galaxy S7, with the most significant ones include the following:

  • the number of apps installed,
  • the number of apps and services running in the foreground and background,
  • display settings
  • connectivity functions remaining on most of the time

One of the most important considerations in extending battery life in a daily basis and battery performance in the long run is to limit the number of installed apps  to the minimum as much as possible. We know this doesn’t bid well for modern users but sadly, current smartphone battery technology hasn’t really improved much for the past 10 years so while the devices become faster and more powerful, the power source (Lithium-based battery) has significantly lagged behind. However, Samsung and other smartphone makers market their devices as amazingly fast and feature packed, there’s no doubt that the main weakness remains that battery. We don’t know how much longer you expect your S7’s battery to last but based in our experience with our own S7 (with bare minimum of less than 50 apps installed), 10 hours is the longest time in a day that we can use it before topping it off again. To answer your questions, continue reading.

Question #1. Like all Android versions, Nougat may or may not perform up to par due to a number of reasons. The vanilla operating system version released by Google is pretty decent and works satisfactorily with most flagship phones we’re used so far. Keep in mind though that the Android Nougat version is no longer the original Google  version but most probably a slightly modified one from your carrier. Poor or inefficient coding may be introduced in the firmware version running in your phone after installing updates or apps so the answer to your first is, it depends. In general though, Android Nougat is stable enough that it even works better than Marshmallow (based in our own experience). This may not be true in your case. Just bear in mind that the more apps you install, the higher the chance of possible points of failure there are. That said, it’s possible that apps may be hampering the performance of the operating system.

Question #2: While in Maximum Power Saving Mode, you will only be able to edit the four lower icons. The first four icons on top can’t be changed at all. To change the  second group of icons at the bottom, do the following steps:

  1. Run the phone in Maximum Power Saving Mode.
  2. Tap the options icon at the upper right hand side of the screen (the three-dot icon).
  3. Tap “Edit.”
  4. Tap the minus sign for each icon you want removed or changed.
  5. Tap the “+” sign inside the box where you want to add the new shortcut or icon.
  6. That’s it!

Question #3: Fast power drain issue can only be remedied and there’s no permanent fix for it in general. You must use your phone smartly, keeping in mind that whether you use it or not, its battery is draining power. Lithium-ion batteries like the one in your S7 gradually loses capacity to hold a charge the moment it left the factory. The rate of this capacity loss quickens the more you charge and discharge (use) the phone day in and day out, meaning you’ll eventually be charging it more often. The more apps you install, the more power the system needs to maintain them. There’s also the chance that some of the apps you have may not be coded properly, draining more battery power that they’re supposed to. If you can’t live the apps you’ve installed right now, then you simply have to focus in other aspects in minimizing battery consumption such as lowering screen brightness or turning off unnecessary network functions such as wifi and bluetooth whenver possible. If you’re looking for a permanent fix for a battery drain issue, we’re afraid there’s nothing available for you, unless of course there’s a particular case that causes it like a bad app or malware.

Problem #5: Galaxy S7 edge Verizon Messaging app not showing envelop icon notifications when receiving messages

I have a Galaxy S7 Edge which I updated last week. I use the Verizon Messaging App. Before the update I would receive an envelope on my lock screen that would indicate how many text messages had come through. Since the update the envelope no longer appears. I still receive the LED letting me know I have a new message, sounds still work etc., but I depend on the envelope. Under settings I no longer see where I can mark this app to allow messages on lock screen. I have tried a soft reset and everything else I can think of. How do I keep my envelopes back?        — Gingermeyers4

Solution: Hi Gingermeyers4. We’re assuming that you installed Android Nougat or one of its follow-up patches. If nothing changes when you set up Notifications under the Settings app (Settings>Notifications), you want do our suggestions for Douglas above. If the solutions we suggest for him will not work, the new update may have changed the behavior or the app or the operating system for this particular feature. This is a coding change and there’s nothing that we can do about that. Consider letting Verizon know of the issue so they can help you.

Problem #6: Galaxy S7 screen is damaged after it was dropped accidentally

Hi there! Dropped my phone last night. On the locked screen, where the date, time and battery life is displayed, there’s a constant green and white big bar that’s dropping down from the top non stop. It moves at a pretty quick rate (I counted over 60 repeats in less than a minute). Clicking the home button on the device brings a black screen. Using the side button to get to the unlock screen causes RAPID flashing and the entire display is completely out of order. I can see that there are duplicates of everything, as it’s constantly scrolling down. For instance, I have the weather on the front screen, and I can see where it normally is; top left. When I unlock, I can see the weather down where the first row of applications would be. It seems holding it a certain way will completely stop all of the flickering, scrolling and odd colors, but it’s hit or miss. I’m wondering if replacing the screen is needed, if it’s a lose wiring, OR if there’s a problem with the back light. It almost seems as if the phone still thinks I’m touching the screen and trying to predict where I’m going to swipe/click. But it’s completely erratic. — Heather

Solution: Hi Heather. The only way to know what causes the screen to behave erratically is open the phone and check the screen assembly. We are certain though that you have a damaged hardware but if you’re lucky and the shock from the drop did not damaged other components, a screen replacement may restore all normal workings of the device. Kindly contact Samsung and let them handle the screen replacement for you.

Problem #7: Galaxy S7 audio not working

Sounds is not working on my Samsung GALAXY S7. I’ve tried “Wipe Cache” from the reboot screen, factory reset, testing out sounds in safe mode, and none of these helped. I even took my phone to a Samsung Service center an hour away, only for them to tell me it’s not a hardware issue and it’s software, and then I need to factory reset again and download one app at a time. I’ve uninstalled a lot of apps and tried uninstalling one app at a time to see which is the problem. None of them have worked. I’ve also taken my phone to a Samsung specialist at Bestbuy and they did a hard reset and it didn’t help. Please help :(. — Yeeliau

Solution: Hi Yeeliau. The general rule in troubleshooting any Android problem is to always start with software troubleshooting first. If nothing will change after you’ve exhausted all software solutions, especially after a factory reset, you can assume that it’s a hardware problem. As far as troubleshooting this issue on your end is concerned, you’ve already done all of them at this point. Contact Samsung again and have them repair or replace the phone.

Problem #8: Galaxy S7 edge unable to receive messaging using stock messaging app | Galaxy S7 edge not showing log of sent and received messages for certain contact

Hi there. Using the stock message client, on S7 Edge, I am having an issue with a particular recipient. It doesn’t happen with anyone else. When I type a message to her and click send, the message is sent and received at her end. But it does not save or appear anywhere on my end. There is no history or log or record of any message being sent to her. I also can not receive messages from her. We have checked the obvious, that she has been blocked somehow, but all those settings appear to be normal. Really bizarre and frustrating. As I said – it doesn’t happen with anyone else in my contact list. Appreciate any help! — Rob

Solution: Hi Rob. Your issue may not be identical to Douglas’ above but the solutions are the same. Make sure to back up your messages before attempting to clear the cache and data of the messaging app.

You can also try to narrow down the causes by using a third party app to see if that will work. There are many free messaging apps in Google Play Store that you can use for this purpose. If you can send and receive messages normally for this contact on another app, you may need to reset all software settings to default via factory reset. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #9: Galaxy S7 stock calendar app not syncing with Facebook calendar

Hi. I have an Samsung S7 and I am facing 2 issues. 1) It seems that my Facebook calendar cannot sync with Samsung calendar. When i go to settings/account, under Facebook there are no options. the same for contacts. Also, it seems the notification are not getting pushed to my phone, i have to access the app to see updates. 2) outlook calendar and email doesn’t sync. When i am trying to set up the EAS, i login in but then it doesn’t sync. When i click in the server settings and it tries to connect to the server it says cannot connect to server, so nothing gets synced.

I also have the Outlook app and that works fine but the calendar and info from the outlook app doesn’t sync with the Samsung. I have to access Outlook app to see any of the data. i use 2-step verification thank you in advance for the help. —        Fivos

Solution: Hi Fivos. Samsung Calendar app appears to only support 4 accounts which are:

  • Samsung account
  • Exchange
  • Google
  • Microsoft Exchange ActiveSync

We can’t see any option to add or sync Facebook calendar to the stock Calendar app either so it’s limited by design. That means that it’s not built to sync with the account types you’re trying to sync here. Unfortunately, there’s nothing much that you can do about it right now.

Problem #10: Galaxy S7 won’t read mp3 files after an update, SD card corrupted after an update

March 30, 2017 came a new update for my phone so I plugged it in and let it run its course. When it finished I realized that none of the mp3 files on my SD card worked saying “Sorry, this player does not support this type of audio file.” The photos on my SD card were also blank, yet all the files showed they were still there with their respective sizes. I’ve deleted and downloaded the same app, a new app, tried opening the files on another S7, restarted the phone (once with and once without the card inside), moved them to the phone and back, moved them to Google drive and back, and all with the same result. Nothing supports the files and shows blank pictures. I’m confused as to why the update even touched anything on the encrypted SD card, much less why it did what it did. What should I do? — Felix

Solution: Hi Felix. Since you have an encrypted SD card, you have very limited options at this time as the only device that can read it is only your phone. Letting another device access your files is obviously pointless so your only chance of using it normally again is to reformat it. We know this will delete the files you’re keeping in it but there’s really nothing that you can do at this point. We can’t say what happened exactly but the update may have changed some operating system parameters, which may have affected how it reads the card. An unknown software or app glitch may have caused the problem after the update. Whatever it is, there’s no way to find out. To prevent this issue from happening again, always make it a habit to create a back up of important files regularly to another device before installing an update. Updates change core operating system parameters so there’s always a chance that some things may not work as expected afterwards.

 


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