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Bill Shock

Verizon To FCC: We Credit Disputed Third Party Data Charges Immediately

Have you ever had a data charge on your Verizon Wireless bill from a third party and thought “what the heck is this”?¬† Well Verizon Wireless’ Director of Federal Regulatory Affairs, Ann D. Berkowitz has told the FCC in writing that they credit those disputes for customers immediately.

Berkowitz was writing to the FCC in regards to a hot button topic, “bill shock”. In addition to these instant credits Berkowitz explained to the FCC that they also include a toll free number to the third party that directs customers to call the third party if they have questions about the charges.

More after the break
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