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Galaxy S8 moisture detected error, won’t charge due to moisture detected error, other issues

We’re just starting to publish #GalaxyS8 issues and solutions so welcome to one of the first few posts for this device. We will be publishing more of the same articles in the coming days so keep out for them.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: How to fix Galaxy S8 moisture detected error, won’t charge due to moisture detected error

My new Samsung S8 immediately for no reason told me to shut it off due to moisture in USB…so I did for a few hours….then it was doing nothing when I went to turn it on so I did what most would with an older phone sat it in rice for a day…then I turned it on and it would come on with a brand new fast charger and showed a battery with an wall outlet picture under it so I check my cords an outlets.. on some other chargers it buzzed and buzzed repeatedly…..eventually after messing with it check water damage and such it came in and acted as if it was downloading something so I let it try …hole bother day goes by nothing happens…i’ve watched Youtube videos read forums and searched everywhere I’m stuck what do I do??? — Meganborecky03

Solution: Hi Meganborecky03. You have come to the right place.  If your phone keeps showing moisture detected error, we have a few fixes for your to try below. This error message usually shows up if the system detects moisture or water in the USB charging port. It doesn’t mean that the phone is damaged. It only indicates that the device blocks charging via USB charging port to prevent shorting other components.

Moisture Detected Fix #1

With that said, usually this error occurs when you are charging your phone while the phone is off.  As simple as this may sound, but simply turn on your phone first (or reboot your phone) and then plug in the charger.  It’s simple as that.  The moisture detected error typically show up when you try to charge the phone while the phone is off.

Moisture Detected Fix #2

If your phone is out of battery and you cannot turn on the phone first prior to charging, then try holding the power button and volume down at the same time, and while holding both buttons, plug in the charger, you should see phone load up with the last bit of juice.

Moisture Detected Fix #3

And if you’re still getting the error, the last thing you can do is to take advantage of the wireless charging function.  You would likely have to pick up a new wireless charger if you don’t already have one.

Moisture Detected Fix #4

Here’s a low tech solution, take a Q-Tip and clean around the charging USB port to make sure it’s completely dry and dust free.  Also try using a blow dryer at low heat to blow around and dry out the area.  You might think this is so obvious and simple, but it has worked for several of our readers!

Moisture Detected Fix #5

By the way, you may continue to get this error over and over, even if your phone have not come near any water in days.  What we’ve found is that you can try this:

  1. go to apps settings
  2. go to system apps
  3. USB Settings
  4. Storage
  5. clear data
  6. reboot phone

comment below if this helps!

Problem 2: Galaxy S8 charger won’t go all the way in to the charging port

Hi. I recently had an upgrade to the Samsung S8 and twice now the charger jack plug has stopped going in to my phone to allow it to charge. i only ever use the charger that was supplied and it worked fine for 2 weeks, then stopped. i had a complete replacement and the same thing has happened this morning. I can get the jack plug to go in, so it slow charges but that is it. There is no debris or anything in the charger jack plug or the phone so im at a loss Please help i am a nurse and need my phone and find it unacceptable to have this problem happen again. Thanks. — Cheryl

Solution: Hi Cheryl. Your problem is hardware related so you don’t want to do anything to damage the charging port. There may be a bent pin in the port that causes this problem. We know it’s hard to really see the inside of the port without the aid of some form of magnification so we suggest that you let a professional take a look at it. If the device is covered by a replacement warranty, we suggest that you demand for a new phone instead of going through repair.

Problem 3: Galaxy S8 won’t send SMS to random contacts

I sent 6 text messages yesterday morning (Wed 5am) to my close family and friends. I text them regularly. and all failed and I cannot resend them either because they fail. However I can send messages to my husband (I text him all the time) and random friends. I even deleted their contact info and re-entered them in hopes that would help but it didnt. I have also turned my phone off for an hour in hopes that would help–it didn’t. — Storm

Solution: Hi Storm. The first move that you want to do here is to ensure that this is not app-related by wiping the cache and data of the messaging app. Here’s how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, look for the messaging app and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.
  6. Try wiping the cache first and observe how messaging works. If the problem stays, do the Clear Data option.

Tapping on Clear Data button deletes all your conversation threads so if you want to keep a copy of some, make sure to back them up ahead of time.

Another good thing to do in this case is to try using another messaging app. Doing so will help you identify if the problem is due to a bug in the current app or not. There are many free messaging apps that you can use like Google Hangouts or Facebook Messenger so just take your pick.

If the problem remains regardless of the messaging app, contact your carrier. The problem may lie on their end. Even if not, they’re still obligated to help you fix the problem though.

Problem 4: Galaxy S8 screen becomes totally black when Maximum Power Saving Mode is enabled

Yesterday, i turned my phone onto Maximum Power Saving mode through a notification. Now when phone turns on, i see boot screen, but screen is black after loading. If i press the Bixby button, a special Android notification pops up at bottom that can’t use Bixby in Maximum Power Saving Mode. I rebooted and charged it, no help. I can load it into recovery mode and it shows the screen fine. i tried wiping the cache, but no help. If i try loading into Safe Mode, i have same issue as normal, it’s a black screen, but says ‘Safe Mode’ at the bottom left. But i can’t see anything so i can’t uninstall anything. I tried ringing the phone and trying to answer it by swinging across, but that doesn’t work. Thanks for your time. — Vinnie

Solution: Hi Vinnie. Is it possible that you may have simply set screen brightness to the lowest setting? We don’t know if we understand your concern correctly as we haven’t heard or experienced this problem ourselves. We tried replicating your case in our own S8 and everything works fine, even if screen brightness is at its lowest. We suggest that you do a factory reset via Recovery mode and see how it goes from there. Otherwise, just stay away from Maximum Power Saving mode at this time until we can find more information about this problem. We’re going to update this post once we have an effective solution.

Problem 5: Galaxy S8 stops charging after charging port got wet, moisture detected error showing up

Hi. I saw Samsung’s commercial opening the Galaxy S8 from the box under water in a shark cage and then recording the sharks. So i put my phone in the water at the beach yesterday for 10 seconds. It’s still working but the charging port says moisture detected and it will not charge. It’s been 24 hours. Is the phone water proof or not? I bought a wireless charging port. — Heather

Solution: Hi Heather. We’ve seen the commercial too and we say it’s a bit extreme given the fact that the phone is not technically water proof. It’s only water-resistant in up to 5 feet (1.5 meters) of water for up to 30 minutes and even so, we won’t tell you to intentionally dunk your $700 phone in water. That’s because water-resistance protection is simply not water proof protection. Period. If you want to see the difference between water resistance and water proof protection, do some little Google search.

Now, for your main problem (well It’s not really a problem), you don’t have to worry at all. Try the steps we mentioned above to fix moisture detected error for Galaxy S8.

Problem 6: Galaxy S8 icon notifications for SMS won’t show, first call attempt always goes to voicemail

I have a new Galaxy S8 and I’m not receiving text notifications at all when the screen is unlocked or when it is locked. I do not care about notification sounds; I’m not getting the icon notifications, which I care about. I double-checked my notification settings, and messages has notifications set to allow. I double-check blocked application notifications under “advanced,” and notifications for messages are also set to “allowed.” I’m not sure if you can help me solve another riddle, but for the past 3 months or so, every time I have called my partner, the phone call goes to voicemail the first time, even when he’s not on the phone, and then the second time goes through. This is causing me to lose my mind! No one else mentioned to him that this happen when they call him. I live in Kansas and he lives in Iowa. He has an iPhone 6, and I’ve had 3 phones over the past 3 months, all of which this happens with. When I’m in Iowa, the problem usually goes away (but not always). Thanks for your help! — Cydney

Solution: Hi Cydney. To ensure that you’ll get an icon notification for SMS, you have to enable Allow notifications option under Advanced settings of the Messenger app. Here’s how to do that:

  1. Open Settings app.
  2. Tap Notifications.
  3. Move slider to the right for the messaging app you’re using.
  4. Tap ADVANCED button at the top right.
  5. Tap the messaging app you’re using.
  6. Move the slider to the right for Allow notifications option.

If these steps won’t fix the issue, try wiping the cache partition by doing the following:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

Should the issue remain, you can also try a full factory reset. Here’s how:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Your second concern regarding initial call attempts going directly to voicemail may be network-related, or something caused by a bug in the software so you want to talk to your carrier about it. If factory reset won’t fix it as well, coordinate with your network’s technical team to solve it.

Problem 7: Galaxy S8 drains battery fast and won’t charge fully

Took pictures in salt water. A little while later the phone started glitching and the battery drained. Let it dry out for a few days and tried charging the phone, but it would not charge past 10%. Replaced the battery but would not charge past 45%. Wiped the cache partition and rebooted, afterwards the phone showed 96%. Now when the phone charges it won’t show past 18%-45% but it’ll last all day. Sometimes when I have the phone plugged in the battery still drains. When that happens it’ll restart and then it shows a charge of somewhere in the 90% range.

Tried wiping the cache partition again but nothing changes. Not sure if i have a defective battery or if it could be anything else. Any info with this issue would help. Thank you. — Eddie

Solution: Hi Eddie. Try recalibrating the battery first and see how it goes from there. If you haven’t tried doing this procedure, here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If nothing will change after a battery calibration, do a factory reset. If that won’t help either, there must be a physical damage to the phone that needs fixing. Send it in for repair or replacement.

Problem 8: Galaxy S8 won’t turn off

My daughter forgot her password after she put her fingerprint in her Galaxy S8 now the phone doesn’t recognize the print & wants the password. I have tried to hard reset this phone but it won’t let me turn it off. Any suggestions on how I can get this problem fixed so this phone isn’t a paperweight????? — Xxkimberlyxx08

Solution: Hi xxkimberlyxx08. The most effective way to restart an unresponsive or frozen S8 is by simulating a “battery pull,”  also known as soft reset. Here’s how:

  1. Press and hold the Power and Volume Down buttons for at least 10 seconds.
  2. Once the phone starts to vibrate, let go of the buttons.

Hopefully your phone will restart normally and you would be able to turn it off afterwards. If that won’t work though, simply wait until the drains the battery.

Problem 9: Can’t turn off camera shutter sound when taking photos in Galaxy S8

Wanted to turn off camera “click.” Have done so by muting system sounds. But…I don’t know what other sounds I’m turning off by doing so. Can you give me a list? I’m having trouble finding out through googling. Thanks. — Mitch

Solution: Hi Mitch. If you are in the United States, you’re out of luck since it’s illegal to take a picture using a digital camera or smartphone without the shutter sounding off. Yes, that’s right. Samsung is obviously abiding by said law but some phones can still take pictures without making a sound by simply pressing Volume Down button on the side of the phone until the phone goes into vibrate mode. If you haven’t tried that yet, go ahead and see for yourself.

If the first workaround won’t work, try using third party camera apps.

 


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Galaxy S7 edge camera photos are not being saved to SD card, other issues

Hello S7 users! Here’s another post that addresses some #GalaxyS7 issues reported to us from the past few days.For those readers who are new to our site, don’t forget to also visit our main Galaxy S7 troubleshooting page is this article won’t give a solution to your own issue.

For now, here are the specific topics we cover for you today:

  1. Galaxy S7 Google Maps app unresponsive | Galaxy S7 is stuck and won’t restart
  2. Galaxy S7 edge email won’t work after installing Android Nougat
  3. Galaxy S7 edge camera photos are not being saved to SD card
  4. Galaxy S7 fast charging feature not working
  5. Galaxy S7 keeps overheating and turning itself off and on randomly
  6. Galaxy S7 received SMS have incorrect time
  7. Galaxy S7 edge won’t power back on
  8. Galaxy S7 battery problem after accidental fall

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 Google Maps app unresponsive | Galaxy S7 is stuck and won’t restart

I updated my phone on Monday, and I keep having problems with Google Maps not being responsive or loading my map. I use Google Maps at least 2 hours a day, so I decided to try to restart my phone to see if that would fix the problem. Well the phone restarted, and I unlocked the phone, but it is now stuck on the unlock screen (shows a pad lock with a rotating blue/green circle going around the pad lock).  I have tried to hard restart the phone, but it seems like the buttons aren’t even working. I have been stuck on this screen for over 2 hours now with no change  I’m not sure where to go from here. — Samantha

Solution: Hi Samantha. If your phone has become stuck or unresponsive, try to simulate a “battery pull.” In older Samsung phone models, pulling out the battery is usually the most effective way to boot back on an unresponsive phone. Since your S7 has a non-removable battery pack design, you can only simulate a battery pull by doing a hardware button  combination. This process is also called soft reset. Here’s how to it’s done:

  1. Press and hold the Power (located on the right edge) and Volume down buttons (located on the left edge) for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select.

Note: The device powers down completely. It is recommended that the device be powered up in Safe Mode.

Also, make sure that there’s at least 5% battery left before doing a soft reset. This ensures that there’s enough energy left to power the battery circuit.

If you’ll be able to power the phone back on normally after a soft reset but the Google Maps continue, consider wiping the app’s cache and data. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #2: Galaxy S7 edge email won’t work after installing Android Nougat

Since doing Verizon’s Nougat upgrade to my S7 edge, I can no longer connect to my work email (an IMAP account). I have deleted and recreated the account and verified all the settings are correct with our IT. They can see me hit the firewall. Then I receive a security error. For incoming server, we are using SSL Accept all certificates. We have a home grown certificate, rather than one from a traditional supplier.  Could the OS be having an issue with the certificate? — Will

Solution: Hi Will. The error appears to be a security warning coming from the phone itself so yes, we think it’s an OS-related problem. If the only change you’ve made so far is to install an update on your phone and there are no modifications on your work email side, there may be some compatibility issues with your work email and Android. If you’re using the stock Samsung email app, try using another email app like Google’s Gmail or Microsoft’s Outlook and see if it works. You can also confirm our suspicion by using another phone, preferably one that runs on older Android version, so you can add your email and see if it works. If it does work on an older Android version, you have to work with your IT department to update the security certificate to allow you to access your work email on your phone again.

Problem #3: Galaxy S7 edge camera photos are not being saved to SD card

Hello, I have an S7 Edge with a 128GB micro SD card. The card seems to be working fine as I can create albums on it and transfer photos to it just fine; however, the issue I have is that photos are not being saved to it by default, despite having directed photos to my SD card in my camera’s settings. These are NOT burst shots, just regular photos and videos. They are all going to my DCIM folder on my regular camera memory. — Andrea

Solution: Hi Andrea. To select the SD card as the default storage for an S7 camera app, you must do the following:

  1. Open the “Camera” app.
  2. Select the settings gear icon located at the upper-left corner of the screen.
  3. Scroll down and tap “Storage location“.
  4. Select “Phone” or “SD card” as desired.

If you’ve already done the steps above but the camera app continues to behave erratically by saving to the internal storage device, try to reset the camera app settings to default.

If resetting the camera app settings won’t help, make sure to clear its cache and data. Refer to the steps above on how to do this procedure.

Finally, if the problem won’t go away, there may be a software problem that causes this bug. Make sure that you factory reset the device. Here’s how:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Factory reset will erase all data in the phone’s internal storage so make sure to create a backup of all your files.

Problem #4: Galaxy S7 fast charging feature not working

I had my phone for a year and this is the first time I’ve had a problem. About two weeks ago my phone stopped fast charging sometimes. It would fast charge when I’d use a new cord but only for a day or two. I’ve tried using a different wall piece along with new outlets in different houses. Nothing has worked. Everytime it will fast charge for a day or so it would then revert back to cable charging.

Also some cords that i used previously will work again after awhile. I want to know if you know of any solution before i have to take it to the store. — Kaelen

Solution: Hi Kaelen. Most of fast charging issues are due to a bad charging port, which means that the only way to fix them is by doing either repair or replacement. To check if that’s the case in your phone, first you want to do an ocular inspection of the port. Try to use a form of magnification so you’ll see the inside of the port more clearly. You’re looking for possible damage that may be preventing the charger from making good contact when it’s connected. Sometimes, a bent pin or lint can cause this problem so what you want to do is to check if something looks out of place.

If everything appears to be in order in the charging port, you can then try to do some basic software troubleshooting such as cache partition wipe and master reset. Below are the steps to do them:

How to wipe the cache partition of Galaxy S7

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

How to master reset a Galaxy S7

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.
  10. Observe the phone while charging for a few days without installing any app or update.

Remember, if both cache partition wipe and factory reset won’t change anything, send the phone in for repair or replacement.

Problem #5: Galaxy S7 keeps overheating and turning itself off and on randomly

Hello. I have a Samsung Galaxy S7 and my phone keeps getting hot and turning itself off. This happens quite often and when it doesn’t it doesn’t keep a charge. I have charged it with the phone in the off and on modes till it reaches 100% and then within a few hours it will be at 15% even if i did not use it at all that day. The phone is having to be charged everyday at least 3x a day which is not convenient for me being a teacher and a mother.

Along with all these, the screen is separating from the phone in both right and left top corners. Again this phone is not even a three year old and it has been in a lifeproof case the entire time. Please help me solve what is going on with my phone. I love the phone just get tired of having to charge it and holding a hot phone is never pleasant. Thank you. — Stephanie

Solution: Hi Stephanie. The symptoms you mention here are consistent with an on-going hardware malfunction. The battery may not be working properly or that the charging port may have been damaged. It’s also not normal for a screen to split vertically or in half so it’s also possible that your phone has a general hardware failure. Overheating is definitely an indication of a problem and if it keeps happening without a clear pattern, you can assume that bad hardware is to blame. That your phone shuts down once it becomes hot is usually an indication of a damaged component. Samsung phones are designed to shut down automatically once the internal temperature reaches a certain limit to prevent further damage. Whatever the true cause is, you need to let a professional check the phone’s hardware.

We doubt any software solution can fix all the problems you mention here but you can definitely try them if you want. You can start by wiping the cache partition. If that won’t change anything, you can then try the factory reset solution. Again, there’s no amount of software troubleshooting that can fix a hardware issue. If wiping the cache partition and performing a factory reset won’t change the situation, have the phone checked by a service center.

Problem #6: Galaxy S7 received SMS have incorrect time

Hi there, I’m having a (relatively) new problem with my text messages. I looked at your website in hopes that someone else has had the same problem and I could fix it on my own, but I didn’t see anything in the troubleshooting sections.

Anyway, when I receive a text message, my phone records the incoming time as a few minutes ahead of the actual time. So, when I respond to a text immediately, my message goes ahead of the message that I received. Hopefully that makes sense? And, if so, do you know how I can fix it? Thank you!! Sincerely. — Eileen

Solution: Hi Eileen. This issue is usually caused by incorrect system time in either the sending or receiving platform. Make sure that your phone’s system time and date are correct. If they are already, the issue must be coming from the sender of the messages.

Problem #7: Galaxy S7 edge won’t power back on

Hi. I obviously have an issue with my Samsung Galaxy S7 edge. It was fine last night running perfectly. I charged it before I went to bed so it wasn’t on charge during the night. but when I woke up it just wouldn’t turn on. This is my usual routine cause I don’t like the lights flashing on the phone while I’m trying to sleep lol.

I’ve tried everything on this website to try and turn it on. I’ve even tried different chargers to see if that was the issue but to no avail. So now I’m completely dumbfounded as to what to do. I

I’ve had the phone for nearly a year and have never had an issue with it until today. Things I’ve tried:

  • 10sec/15sec/1min/2min ( tried all these times with every different action )
  • Holding the power button holding the power button and home button
  • Holding the power button and volume down button
  • Holding the power button and volume up button.
  • Holding all buttons
  • Holding just the home button

 I’m at a loss as to what to do and all I really care about are the pictures of my child on the phone. If you need anymore information please feel free to email me. Thanking you in advance. — Amber

Solution:  Hi Amber. We’re pretty sure we’ve mentioned this in one of the articles you’ve read but if your phone remains unresponsive after attempting to power it back on to three alternate boot modes, that means there’s nothing else that you can try. You should have the phone physically checked by a professional so the hardware can be examined.

Try not to send the phone to Samsung as they tend to erase the internal storage during repairs. If you’re lucky and the issue is only due to bad battery, you may be able to power it back on without losing your data after a battery replacement via your local service center. Be sure to tell the attending technician not to wipe the internal memory of the phone during repair. Battery replacement is a simple repair procedure and it doesn’t involve the internal memory. However, if the problem is something else and the phone needs a new logic board, there will be no way for you to recover your files.

Problem #8: Galaxy S7 battery problem after accidental fall

I fell off a roof with my phone in my tool belt. Didn’t land directly on it but some sand got into the charge port. I cleaned all that out after work, phone stayed on the whole time. Ended up dying, went to charge it and the charge symbol comes up but usually it shows a percent after and instead it goes back to black screen for a few seconds. then the charge symbol comes back, phone only turns on sometimes but says 0 percent most of the time. then other times it turns on and says 90 percent. Sometimes a green light flashes on my screen close to charge port. Not where the lights usually flash. Could the battery be lose or bent? I just bought it and love it. I have the regular S7 too. If it’s not too much to fix, I’d fix it before getting something else. — Matt

Solution: Hi Matt. If the problem was not there before the accident, the phone is most likely damaged after that fall. To know which part is broken requires doing some hardware diagnostics so if you can’t do that, let a trained professional check the phone for you. The green light flashes on the screen can also be a sign of malfunctioning screen so make sure to mention it as well to a technician.

The only battery-specific troubleshooting step that you can do is battery recalibration and factory reset. Below are the steps on how recalibrate the battery:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If nothing changes after a battery calibration, you can try a factory reset. Again, these are solutions meant to fix software issues so if the problem continues, go ahead with repair.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 has no signal, keeps saying NO SERVICE or EMERGENCY CALLS ONLY, other issues

Hello everyone and welcome to our #GalaxyS6 post for today. We have 11 S6-related issues in this one so hopefully you’ll find our suggestions helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 shuts down on its own a few minutes after a starting

Firstly, the whole problem started from updating the firmware through Odin. The first firmware (Mashmallow from Sammobile) I downloaded didn’t work. Then I downloaded another version of Mashmallow from same site and that works. Next now is phone hangs on “Android is starting… Optimizing app x of xx”. After much battling like 2 days, clearing cache, factory reset from recovery mode and re-flashing the OS, phone was able to boot up. But never last 5 mins, keeps shutting down or restarting after boot. Tried SAFE MODE but it’s same. Working firmware G925VVRU4CPC2-Mashmallow and G925VVRS4DQE1-Nougat. Other Verizon firmware did not flash successfully, using the latest Odin. I’ve tried to do update OTA from Mashmallow but responded no update available and shuts down or restart. Only Odin upgrades the firmware to Nougat. I’ve also tried to get recovery from TWRP or CWM but no version for Verizon.

Another step was opening and detaching the battery for like 30mins and reconnects, stays a little longer then shuts down. I went ahead to change the battery from a working S6 edge, but it’s still same. Now I’ve done everything possible, but phone keeps shutting down or restart after successfully booting up in less than 2 mins. I need your candid help on this, probably it may be an hardware issue somewhere or still software issue. The device has never been rooted. Waiting patiently for your candid support. Thanks. — Shygo

Solution: Hi Shygo. By installing the software manually (flashing), we assume that you’re aware of the risks, one of which is happening right now. The best possible solution that you can try at this point is to flash the bootloader back to stock. If that won’t help either, you’re out of luck. You may have just bricked your phone for good.

Below are the sample steps on how to flash a bootloader. Exact steps may be slightly different for your phone model:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 2: Galaxy S6 app shows constant lag and slow video

Hello! I work with an online company. I communicate with lessons through an App. Today I updated to the Android Nougat on my S6. The main part of my job is to communicate with students through videos and slides in the App. First, classes with the new update were terrible, constant lag, video was slow, speech was delayed! Is there any way i can fix the issue immediately? This is my job and source of income. I have to get it fixed or i won’t be able to keep the job since i am in a different country and they rely on this. Please help me with a solution! thank you! — Kassen777

Solution: Hi Kassen777. Instead of looking for some device troubleshooting and solutions, we want you to focus instead to two possible areas where the problem may lie. The first one is connectivity. If you experience lag during video calls or when doing normal calls via the internet, there’s a chance that it can be connectivity-related. Make sure that you connected to a high-bandwidth wifi network or mobile data network. If you time your video calls or online classes during peak hours, or when your wifi network is strained by multiple users at once, you can’t expect to have a smooth online experience. Do some troubleshooting to determine if it’s a connection issue. If you’re in a mobile data connection only, it’s possible that the signal may be cutting off intermittently causing the lag or delays. If you’re on a wifi network, try to work with your internet service provider to try determine if you’re having some wifi troubles. The same thing goes if you’re in a mobile data connection.

The second factor you might want to check is the app itself. Well, there’s nothing much that you can do about it really other than to let the developer know of your troubles. But first, you must ensure that there’s no connectivity-related issue that affects how the app works. Some apps can’t work properly if a device internet connection is spotty so your first priority is to eliminate the possibility that your connection is problematic. If you’re absolutely sure that it’s not your connection, contact the app developer and let them about the problem.

Problem 3: Galaxy S6 internet connection is very slow when connected to wifi

Hi Guys, I am having the same issue as CL on the tread posted on (https://thedroidguy.com/2017/07/how-to-fix-wi-fi-issues-on-your-samsung-galaxy-s6-and-s6-edge-1047574) on Problem #7. Your suggestion is to look into the wifi connection. I think this is not the issue, especially on my case. I think it is the Samsung device. At my place there were 1 laptop, 5 phones (4 of them iPhones and mine the sole Samsung), all other devices can connect to wifi without an issue – can do streaming, browse Facebook,Youtube. You name it they can do it. I am subscribed to a high bandwith plan with my provider so it is really not an issue. Since I started downloading this upgrade to Android 7, everything went bad. As CL encountered as well, connecting to LTE works fine but when connecting to wifi it is soooooooo slooow to the point you want to throw your phone to the wall, especially when other people at come can enjoy what they are browsing / streaming on their phone.

in terms of Wifi congestion – even if I am the only one connected to wifi still the same sloowness.

Things I have done: 1. Reset my router – benefit of the doubt 2. Assign a static IP from my router to my phone – didn’t help 3. Use the DNS thing in my phone using advanced setting – didn’t help 4. Did factory reset on my phone – hoping it go back to Android 6 but no, it is still with Android 7 and yep didn’t help. Anything else you can suggest? — Allan

Solution: Hi Allan. We hope that by resetting the router, you mean the good old reconfiguration of settings and not a simple turning on and off of the device. If you are absolutely positive that there are no settings or modifications to the default settings of the router that may limit or throttle down the speed of your phone, then you may be right to say that it’s a smartphone issue after all. If you simply restarted the router though, we encourage you to reset all its settings to default by doing a factory reset on it, or by simply making sure that there’s no speed limiting configuration put in place that affects your smartphone. Each router has its own way how to change the bandwidth a certain connected device receives bandwidth so if you can’t figure that out, ask your internet service provider or the router maker for support.

In a smartphone, there’s a thing called network chip. This is one of the components in the motherboard that manages all networking-related tasks for your phone, be it mobile data, Bluetooth, wifi, among other similar functions. Like any other chip, it runs on a complicated interactions of firmware and hardware so it can also fail at times. Though your case is rare, it may happen if a variable or other factors happen to occur in an erratic manner. This can sometimes happen after installation of apps or a new Android operating system. If the only different thing you did was to install a new Android update and a factory reset did not fix the problem, you should consider reverting the firmware back to its previous version via flashing.

Also, you can try to check if your problem only happens when you’re on  your home wifi by connecting to other wifi network. If the same problem occurs even on a known fast wifi network, you may want to consider getting the phone replaced instead of flashing it.

Problem 4: Computers can’t detect Galaxy S6

Hello. I am not able to connect my Samsung to my laptop. I did not have problem with this before. Suddenly, out of nowhere my laptop stopped recognizing my phone. After I plug it in to computer I receive message: “USB device not recognized. The last USB device you connected to this computer malfunctioned, and Windows does not recognize it.” I am frequently updating my phone software. I recently purchased new laptop, which as well as old one does not recognize my phone. I followed few instructions about downloading drivers and keyes, but none of this ideas worked. What can I do? — Gosia

Solution: Hi Gosia. If two computers, one being a new one at that, are unable to read or detect the phone, that’s a clear indication that it’s a phone problem. Before you try to do some device troubleshooting, make sure that you try Samsung Smart Switch app first. Simply install the app to your computer before attempting to connect your phone to that computer again. If the same problem happens, factory reset your S6. Here’s how to do that:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 5: Galaxy S6 active is dead, won’t charge or turn back on

Hi. I have an S6 active that I was charging and using the GPS maps at same time. It shut itself off and was dead after that. The phone was pretty hot, but not as hot as day before when I was using it and the screen letters on the GPS app got scrambled. I tried each of your steps from this website https://thedroidguy.com/2017/02/fix-samsung-galaxy-s6-wont-turn-firmware-update-troubleshooting-guide-1070186 Basically tried every type of boot up style which did not work. Also the charging indicator does not light up when plugged in. Not sure on the operating system it has. — Larry

Solution: Hi Larry. If your phone appears dead because it doesn’t charge or show any signs of life at all — sound notifications, vibrations, LED lights — then it’s most probably dead. Try using another known working charger first and see if that will recharge the phone. Otherwise, your only other option is to send it in for repair or replacement.

Problem 6: Galaxy S6 sent texts come out as gibberish for recipients

Hello. I am on a Samsung Galaxy S6 from T-Mobile. Recently, I updated to Android 7.0 but since then I have not been able to text my grandma or my mom. The texts come out as gibberish for them. They have old basic phones. At first I thought that may be the problem but my brother has the same phone and is able to text to them. Is there any way I could fix it for my phone? Thank you for your time. —  Kobe

Solution: Hi Kobe. Try to wipe the cache and data of messaging app you’re using and see if it works. Keep in mind that clearing an app’s data is the virtual equivalent of reinstalling the app so all your messages will be deleted. Make sure to back important conversations before doing it.

Below are the steps on how to clear an app’s cache and data:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

If wiping the app’s cache and data won’t help, do a factory reset.

Problem 7: Galaxy S6 screen flickers, won’t power back on

I have a Samsung Galaxy S6 phone. The last update occurred on 3/1/17. No problems until last Friday 4/7/17, when it shut down and I could not bring it up again. I recharged it, turned it on, but got nothing except the two white lights on either side of the home button. On Sunday 4/9 I still couldn’t start it, so I did a soft reset and everything was fine until tried to bring it to life on Monday. Nothing happened, although I would get an occasional background flicker. Tried soft reset again; nothing. And still nothing. I have not tried all the other things you suggest because (1) I don’t trust myself and (2) without being able to see anything on the screen, I’m not sure how to proceed. Any suggestions? I did receive a phone call on it at some point. Thanks. — Joan

Solution: Hi Joan. The phone’s screen appears broken. We suggest that you don’t try anything else except to let a professional check it. We think the device can use a repair so letting a technician confirm that is your best bet.

You can’t fix an issue like this by doing some hardware button combinations, much so with software solutions. In fact, there’s no software solution that you can try in this one since the screen is blank. This may end up with a screen replacement so be sure to prepare some extra cash for the repair fee and part replacement.

Problem 8: Galaxy S6 does not charge, only charges when it’s off

When I plug my phone in to recharge, nothing changes on the phone. The “charge” icon does not appear visually, the phone does not make an “auditory recognition” of being attached to the recharge cable, and the phone will not take a charge. None of this happened like this previously, before today. I have had the phone for 1.5 years. If I “power off” the phone and plug the charge cord to it, the “lightning bolt” or “charging symbol” appears on the screen, and the phone will take a charge, but, I am reminded by the phone repeatedly (once every couple minutes), by an auditory (buzz) and visual “charging symbol,” until the phone is fully charged. So, I can charge the phone, but, I must turn the phone off by Powering it down, before it will take a charge. Odd!! I tried the Soft Reset to no avail. Any Advice? Thank you. — Mark

Solution: Hi Mark. Below are the things that you must try:

  1. Use another known working charging and cable. Try to use a good Samsung charger if possible.
  2. Recalibrate the battery by doing the following steps:
    • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
    • Turn the phone on again and let it turn itself off.
    • Charge the phone without turning it back on.
    • Wait until the battery says it fully charged to 100%
    • Unplug the charger and turn the phone on.
    • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
    • Unplug the charger the turn the phone on again.
    • Use the phone until you drain the battery down to 0.
    • Repeat the cycle once.
  3. Factory reset the device. Check the steps provided above.

If all these three items won’t solve the issue, there must be a hardware issue causing this charging problem.

Problem 9: Galaxy S6 not getting signal reception, keeps saying NO SERVICE or EMERGENCY CALLS ONLY

Hello Good day. I have been experiencing this “NO SERVICE” problem or “EMERGENCY CALLS ONLY” on my Samsung Galaxy S6 SM-G900F lately. I checked my IMEI and everything, but they’re all okay. The thing is I’m not really sure if i got this after I got the update or after I rooted the phone. I tried everything — wipe cache partition, factory reset multiple times, IMEI checking. I even tried installing other custom roms, but Everything failed. I also tried restoring its original Kitkat firmware but still the same issue. Right now, I’m using the Marshmallow update i installed manually. what can i do to get my service back? Please help me.oh by the way. My phone has a branded carrier when i purchased it. — Bingradiamoda

Solution: Hi Bingradiamoda. You should contact your carrier so they can re-activate your account or device again, whichever is necessary. Unless there’s an unknown software glitch that damaged the phone’s software permanently,  your carrier should be able to assist you with this problem.

Problem 10: Galaxy S6 stuck in boot loop after an update

I have a Samsung Galaxy S6. Recently it started getting stuck into a reboot loop. There was a recent OS update which, maybe by coincidence preceded this problem. I tried a soft reboot and also a hard reboot. Then I downloaded the repair assistant for Verizon from Samsung.com. It failed several times until I realized that USB 3 cable won’t allow it to work. I switched to a regular USB cable from another Samsung phone and the repair assistant worked immediately. However, the problem persists. When the charging cable is unplugged from the phone, it immediately starts back into the reboot loop.

At first I thought that the battery might be going bad but it has never had problems taking or holding a charge and even now behaving correctly. The phone operates well even if the charging cable is disconnected from a power source and the phone is left to the battery as the power source. The problem only occurs when the cable is detached from the phone. I suspect that the port could be physically damaged, however, I want to know before proceeding with a charging port replacement, is it possible that this is being caused by a software or firmware issue instead of a hardware issue? I would hate to replace a part only to find that it is not the real solution. thank you for your time and consideration. — Tim

Solution: Hi Tim. You’re right, you don’t want to commit to a repair procedure if the cause of the issue is software-related in the first place. That’s also the main reason why we always emphasize doing the basic software troubleshooting steps first instead of recommending repair right away. To know if your particular problem is due to bad software, make sure that you factory reset the device. With factory reset, all software settings are returned to their known, working state so if the problem returns after doing it, you’ll know that it’s not due to software at all.

It’s very likely that the problem is caused by a bad charging port so if nothing will improve after a factory reset, go ahead with repair.

Problem 11: AT&T Galaxy S6 drains battery power fast after switching to T-Mobile network

I have changed my carrier from AT&T to T-Mobile in CT, USA. We get not bad reception here as i live next to I-95. it has been only 3 days. And i can see my Samsung S6 battery is draining really fast for very minimum use of talk/text/yahoo mail app/Whatsapp.

I used to use those four apps majority of the time and my phone would last me more than 24 hours. but with the same amount of usage regardless of using 4G / wifi, i can see the difference between the battery drain AT&T vs T-Mobile. Does anyone have this issue or have encountered this one?  I have Android 6.0.0. please let me know if i can fix this problem by fixing something in my phone. I really got a good deal for T-Mobile and I would like to stick with them. Thanks. — Pinu

Solution: Hi Pinu. Dealing with a battery drain issue can be tedious, even for seasoned Android users simply because there are usually no obvious reasons for it. Your case may be the exemption though since you noticed it right after shifting to T-Mobile. That means that for whatever reason, your phone may now be working twice or more as hard for whatever reason. There’s really no telling why that happens though but it’s possible that your phone now demand more computing power everytime it’s connected to T-Mobile network. If you want to minimize battery drain, you should try to drastically change your usage habits. Some of the concrete things that you can start doing right away should include the following:

  • lowering down screen brightness to the lowest comfortable setting possible
  • utilizing power saving modes (Power Saving Mode and Ultra Power Saving Mode)
  • uninstalling unnecessary apps (the more apps you install, the higher the chance of battery drain)
  • turning off sync and auto updates for social network apps. These types of apps regularly communicate with remote servers to update contents so turning off their sync function or auto update feature should help.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Water damaged Galaxy S6 showing overheating icon when charging, drains battery fast, other issues

Good day Android community and welcome to another article that covers 8 other S6 issues. As usual, all issues in this post are taken from reports from some of our readers. Keep watching for similar posts in the coming days if you don’t see your own issue here, or if there’s no solution that can fix your own S6 issue.

Below are the specific topics we discuss in this post:

  1. Galaxy S6 won’t turn on after leaving the phone charged overnight
  2. Water damaged Galaxy S6 showing overheating icon when charging
  3. Galaxy S6 won’t charge and won’t turn on
  4. Galaxy S6 edge turns itself off and on
  5. How to recover pictures from wet Galaxy S6 edge
  6. Galaxy S6 drains battery fast, won’t turn on
  7. Galaxy S6 screen stays black but won’t turn back on
  8. Galaxy S6 edge screen keeps flickering after it got wet

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 won’t turn on after leaving the phone charged overnight

Good evening! I purchased my phone Samsung Galaxy S6 edge in Ukraine in February 2016. It worked ok all the time. At 4 of April i put it for a night-long charging as usually, it never turned on again. I tried all kind of troubleshooting that can be found on Youtube and on Android forums (pressing volume/power/home buttons at one, pressing all different combinations of those buttons) nothing helped. It didn’t react on any charger. Dead is dead. I went to the Samsung Service Center in Cairo (I live in Cairo), they told me it’s a problem with motherboard and to fix it will cost me $300, the price of the new phone. Can something be done? Thank you very much in advance! — Olga

Solution: Hi Olga. If a professional has checked your phone and declared that the only way to fix it would be to replace the motherboard, then there’s nothing more that you can do about it. A motherboard replacement is the most drastic solution a technician must do to fix a hardware problem. This means that a number of components may be damaged, or that the board itself is beyond repair.

Problem #2: Water damaged Galaxy S6 showing overheating icon when charging

I dropped my Samsung S6 in water. It was only in for 5 seconds approximately and when i grabbed it, it was working fine.. as in screen was still visible etc.. i immediately put it into a bag of rice but due to being a sealed phone couldn’t remove battery… phone since went flat and now when i try to charge it it gives me the thermometer and overheating warning. It’s been 5 days since and still showing this warning. I’ve checked inside SIM tray and can see a white sticker thing. I’ve called a repair place and they are not to keen on fixing it as they tend to think all water damaged phones are non repairable. I only just got this phone. Please tell me if it can be fixed. — Tania

Solution: Hi Tania. Unlike its successors, the Galaxy S7 and S8, your Galaxy S6 does not enjoy water resistance protection. This means that even just a second of immersing it in water, there’s a very big chance that water can seep into the insides of the device. If your phone was working normally before you dropped it in water, then it might already be too late to do anything at this time. In some cases, dismantling the device right away and removing the battery can save it from permanent damage. We understand you were not able to do this important “first aid” step because a Galaxy S6 has a non-removable battery pack so all you can do right now is to hope that damage is isolated to few components only. A full hardware check is still needed to be conducted though so you must find another service that can do this task for you. Stop whatever you’re doing and stop looking for software solutions. There’s no amount of troubleshooting that you can do on your end to fix a water-damaged phone. Otherwise, simply have it replaced.

Problem #3: Galaxy S6 won’t charge and won’t turn on

Hello! I am experiencing some charging issues with my Samsung S6. The phone shut down with 2 to 3% of battery, just before I arrive home. And then I put it into charger, and started to do my things, without paying attention on it. The problem is, after some minutes I tried to power it on, and it did not work! Nothing! Then I found your guide, and got some “advances”, but without a solution. Here it was what I tried:

  • When I put it into a different charger, the lightning bolt icon appears once, and disappears. The phone doesn’t charge and the charger does not warm up. (Sometimes I’m able to power the phone on, but it shuts down again when the lockscreen appears).
  • I tried to put it into PC USB port. Same as different charger. (With the original charger, NOTHING HAPPENS! Not even the lightning bolt icon).
  • Tried to press Volume Down + Lock while “charging”. The lightning bolt flicks on… (appear/disappear). But it still do not charge.
  • Tried to press Volume Up + lock + home, and the Android management screen appeared. (Installing System Update, and after it appeared an image of the android mascot and a warning icon).
  • Tried the “reboot system” option… reboot, but nothing.
  • Tried V.UP + LOCK + HOME again, and left it there to see if it would charge. I considered to try “Reboot to bootloader” option, but as I don’t know what it means, I thought it was better to contact you.

(PS: This menu only appears with the smartphone plugged into USB port of my computer of with an alternate charger. With the original one, or without a power cord, nothing happens). As I have some really important data that I was about to back up, I’m really against a wipe reset. Any ideas? 🙁 — Tiago

Solution: Hi Tiago. Since you’ve already tried almost everything that can be done on your end, you should really try a factory reset first to see if the cause of the problem is software related or not. If that won’t fix it, the cause of the problem may be bad hardware such as a malfunctioning charging port or battery. Consider sending the phone in for repair.

Unfortunately, file recovery or transfer is only possible if the phone powers on first. If you can’t turn it back on, no external device can access your phone’s internal storage device.

Problem #4: Galaxy S6 edge turns itself off and on

Hi. Recently i have factory reset my Samsung Galaxy S6 edge. Since doing so whenever i open specific apps or randomly the phone switches off and no longer switches on. i will click on the power on button the Samsung sign will show up but then it was fall powerless again. to switch it on again it needs to be plugged into a charger. this happens even if I’ve let the phone charge to 100% or whatever the charge % is. once iv switched it on no matter what the % charge it was on, the charging icon will show a much lower % than it was before it switched off. as soon as i unplug the charge the phone will again switch off and no longer turn on. — Ayishasadiq

Solution: Hi Ayishasadiq. Try recalibrating the battery first and see what happens afterwards. Sometimes, Android can lose track of the actual battery level for some reason so it’s good if you can recalibrate it. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Once you’ve recalibrated the battery, you can follow it up with a cache partition wipe to ensure the system cache is refreshed. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Problem #5: How to recover pictures from wet Galaxy S6 edge

Need your immediate and expert advice in seeking a solution on my Samsung S6 Edge phone. Here is what happened:

My phone had accidentally fallen in the swimming pool and all we did was take the phone from the swimming pool, kept it on the table over a towel and began swimming again.

After almost 30 minutes we came back to our room and tried drying it using a blow-dry but it would just not switch on. We tried doing this 3-4 times and then switched off & tried charging the phone as well – with no luck! We then took it to a local repair shop who opened up the entire phone and said the IC wasn’t working and he would try his best – and then later informed us that even the mother board of the phone was spoiled.

By the way, this is still under warranty until the 12th May 2017. Now we need your help with 2 things:

Can this phone be fixed at all? How do we get this started ? How can I retrieve all my pictures? Is there a way?

Looking forward to your kind reply. — VARSHA

Solution: Hi Varsha. If a trained technician who examined your phone said that that power IC or motherboard are toast, that’s like saying the phone is completely dead. A key “first aid” step that you’re supposed to take in an ideal situation would be to immediately remove the power source from the phone to prevent shorting components. We know this is not possible with your S6 as the battery is non-removable so we can assume that a number of core hardware components are fried. So, in terms of a fix, we don’t think there’s anything that can be done at this point.

Retrieving files is obviously out of the question because you need to have a good working system to access the internal storage device. The Nand chip must be powered so an external device like a computer can reach the files. The touchscreen needs to be working as well so you can input commands to the operating system.

Unfortunate as this is for you, we’re almost certain that your phone is dead, especially that the power IC had been confirmed to be toast.

Problem #6: Galaxy S6 drains battery fast, won’t turn on

Hello. Recently my phone’s battery has been depleted much more quickly than normal. I didn’t think much of this, just thought that it was part of the designed obsolescence because I’ve had it about a year and a half now. Today, however, when I went to charge it, it would show the charging icon as normal, and the red light would appear in the upper left hand corner, but when I went to check it the battery percentage had decreased, not increased. It still showed that it was charging. Then, later, I noticed that it kept switching back and forth between charging and not charging. I am not sure if this was an issue regarding my handling of it at the time or not. I tried plugging it into a computer via USB, thinking the wall adapter may be to blame. Everything behaved as normal when I plugged the phone in the computer. The computer recognized it and my phone asked if it wanted me to allow the computer to access it. Again it gave the charging signal but it died soon after. When I got home I plugged it into my charger at home (the original charger) and I initially saw the red light, but have not since. It has been plugged in for about two hours now and it will not turn on. I’m sorry, I don’t know the version I have, so I just put other. I would check it on the phone but it’s dead. Any help with this would be greatly appreciated. Thank you. — Jeremy

Solution: Hi Jeremy. There’s a chance that the problem is only isolated to the battery so if you’ve already tried different chargers before contacting us, you should consider sending it in for repair. Android troubleshooting is mostly software in nature but since the phone does not even turn at all, there’s nothing much that you can do. If you haven’t tried it though, you can also check if your phone will boot to alternate modes so you can then perform follow up troubleshooting.

Below are the steps that you can do:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #7: Galaxy S6 screen stays black but won’t turn back on

While trying to start up the phone, all it does is play the start up music over and over and sometimes it cuts the sound off like it won’t start up all the way. It doesn’t vibrate and the screen remains black. I’ve tried all the other sequence of buttons to push but nothing is working. When it’s trying to start up there is a steady blue light showing and when I push the up volume and power button I think it shuts off because the blue light will go off. When I plug it in to charge the little light is orange then it turns green, but screen still remains black. I do not know what android version it is. — Toni

Solution: Hi Toni. Your phone actually still turns back on so the issue must lie with the screen only. If you dropped the phone or got it wet before, stop wasting time in looking for software solutions. Contact Samsung, your carrier, or any relevant party so it can be repaired or replaced.

Problem #8: Galaxy S6 edge screen keeps flickering after it got wet

Hi. My Samsung S6 edge fell in the sink while water was running and I thought it was a small amount of water entered my phone. My phone went blank (black screen) so I was not sure if it was off or on. So I then took out my sim card tray and left my phone in rice for the day. I took it by my friend after work for him to have a look at it and when he opened it I saw part of the inside was corroded so he clean the board and stuff. However about 3-5 of the ICs (as he called it) were missing from the board near the sim card section, but he was not sure what they were for. He evened changed the battery for me. Everything was working fine as if nothing happened. But the only problem is that my phone battery runs down veryyyy quick and my screen keeps flickering while charging so I am not sure what to do now. Is it possible my phone can still be saved? Thank you in advance for all the help! Many Thanks. — Kerri

Solution: Hi Kerri. Kindly refer to our suggestions for Tania and Varsha above.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 power button stopped working after an update, camera app keeps crashing, other issues

Hello Android community! Welcome to our new #GalaxyS6 article for the day. We hope that you’ll find our solutions helpful here but if you can’t find anything that can improve your Android situation, please continue to watch our for more similar posts in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S6 edge plus drains battery fast and overheats after it got wet

A month ago I dropped my Samsung Galaxy S6 Edge Plus (bought in Nov 2015) in water. It was working fine for 10 minutes then the screen went off but phone was still working. After 3 days (fell on a Saturday night, I went Tuesday evening) I took it to the service centre (took me 3 days as it was a long holiday and everything was shut). When the service guy plugged it into the charger it started but he went on to do a soft/hard reset. I’m not sure. It kept shutting down (he kept pressing the back button after restarting the phone). When I called the customer care, the person on the phone heard the whole thing and told me the LCD was damaged. But when I took the phone to the service center the guy at the front desk told me it was my mother board that was damaged. He told me it would cost me 17000 rupees and up depending ($250). I took the phone back since the engineer wasn’t in. I tried starting the phone myself (did a soft reset) it started but at 0%. So I charged the phone until 100%, then started it. Worked fine. It still works fine except for the following issues :

 

  • battery drains in 2 – 3 hours even if I don’t do much (battery usually use to last half a day)
  • phone gets hot at times ( did that a bit before too)
  • compass won’t calibrate in edge panel- does work (this never happened before)
  • screen won’t rotate to landscape (never happened before).

 

 My friends tell me to sell if off but it’s just 1.5 years old,  it’s a beautiful piece. Please help. — Aakrutie

Solution: Hi Aakrutie. Water damage can lead to all sorts of problems. If the attending technician said that there’s a motherboard issue, this may be the reason why you’re having the problems you listed  above. Unlike the Galaxy S7 and S8, your Galaxy S6 does not have water resistance protection so it’s very likely that some components may have stopped working properly at this time. Unfortunately, there’s really nothing much that you can do in a situation like this. You can’t obviously fix a hardware problem with a software tweak. There’s no amount of software troubleshooting that you can do to fix the issues above. You may be able to slow battery drain rate a little bit by doing some smart tips to reduce battery consumption but it’s definitely not a fix. You either have to have the phone repaired, or if possible replaced.

Problem 2: Galaxy S6 edge+ showing a black screen with white “x”

Hi. This week, I faced a problem with my S6 edge+. I tried to charge but after plugging in the cable, I got no notification/vibration saying it is charging. So after my battery drained, i couldn’t turn it on anymore. A couple of days passed and when I tried to charge it, it boot normally as nothing happened. But sometimes the screen goes totally black with an “X” to close the black screen. So after clicking on it I use my phone normally but my S6 doesn’t charge anymore. I have to restart the system and plug the cable before the black screen appears. I hard reseted it but the problem persists. What could the problem be? Thanks for your help. — Rotybr

Solution: Hi Rotybr. We’ve already addressed this issue in the past and in a lot of cases, the main cause is not really a software malfunction but rather an issue with the charging port. If you’ve already tried a factory reset without a positive result, that’s proof that this there’s a hardware problem somewhere.

The black screen with a white “x” at the edge is usually an indication that the system “detects” that a VR (virtual reality) device is connected. We know you’re only connecting a regular charger so there clearly is a malfunction there. To fix the issue, some users were successful in it after cleaning the microUSB port. That’s probably because dirt or corrosion may have set in and altered the contacts somehow. If cleaning won’t fix your issue though, we recommend that you have the device repaired or replaced.

Problem 3: Galaxy S6 battery drain, overheating, slow charging issues

Dear Droid guy. I’m having some trouble with my Samsung Galaxy S6. initially the device was overheating, charging very slowly and depleting very quickly. I received advice that the battery was too old, and got a new one (generic). Now when I try to charge my phone, it displays the “charging” symbol on the screen for about a second, then died, and it’s stuck in this cycle. I thought it might be a physical connection issue, but when turned on, the phone seems entirely functional. The new battery seemed to have solved the slow charging/power depletion/overheating issues. I have a creeping feeling it might be a software/firmware issue, and I wonder if you have encountered this before. Regards. — Will

Solution: Hi Will. The only software troubleshooting that you can do in this case are battery recalibration and factory reset. If the problem will remain after doing these two procedures, you should consider replacing the device due to unknown hardware issue.

Below are the steps on how to do each of them.

How to recalibrate the battery

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

How to factory reset a Galaxy S6

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 4: Galaxy S6 edge red LED remains even after the charger has been disconnected

My Galaxy S6 Edge Plus has been recently giving me a bit of trouble. After I connect the charger (phone would be on), and when I come back to check it later, the phone would have automatically switched off. The red light on top would just be there. Even after I disconnect the charger, the red light would still be there. I would only be able to switch on the phone after I do a series of shakes and pressing of both the volume button and lock button at the sides of the phone. Is there any specific reason as to why this is happening? If so, how can I prevent it in the future? — Jazz

Solution: Hi Jazz. This can be caused by a stuck hardware button (like the Power button), or an unknown hardware issue. Make sure to try doing the basic software troubleshooting first such as:

  1. cache partition cache,
  2. observing in safe mode, and
  3. factory reset.

All these three should address whatever software bug may be causing the problem (we doubt it’s a software bug though). Here are the steps on how to do them:

Cache partition wipe

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Boot to safe mode

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
  5. Charge the phone and observe how it works.

While your phone is in this mode, all third party apps and services will be prevented from running. If the charging issue won’t occur while your phone is in safe mode, one of the third party apps must be to blame.

Problem 5: Galaxy S6 camera app keeps crashing when using Pro mode

I’ve been having a problem with my camera since the last update in May. Every function of my camera application works but when I want to use the pro mode, the application stops and I need to restart the app. I’ve cleared my cache and data from the application and restarted my phone. I’ve also updated the system software to the newest version.        — Piko143

Solution: Hi Piko143. Try wiping the cache partition and see what happens from there. If the camera app continues to crash, wipe the phone back to its default state with factory reset. Check the steps above on how to do each procedure.

Problem 6: Galaxy S6 stuck in boot loop after an update

Hi. I have a Samsung S6 phone. Last night, it said it had an update. I agreed to update now. It went through its process and i didn’t take any notice of it as sometimes it takes a while. This morning it kept flashing that components won’t work… there is no space left, Telstra won’t work, etc. Now it keeps flashing SAMSUNG and occasionally the Telstra symbol. I can’t turn it off, on or anything. I have no idea what to do now.

I have tried to connect it to my laptop, but as it can’t turn on… the laptop won’t even recognize it. Any help would be appreciated.  Thanks. Leanne.

  1. I have just randomly picked the device and version as my device isn’t there and can’t tell what version as I can’t turn it on. — Billea007

Solution: Hi Billea007. Updates can sometimes go bad, especially if a device is not predisposed before the installation. There are so many possible points of failure in an Android environment so knowing what caused your problem in the first place is impossible. To try and fix the issue though, you can try the basic software solutions that we usually mention in our posts namely the cache partition wipe and factory reset. Make sure to refer to the steps above on how to do each one.

Problem 7: Galaxy S6 power button stopped working after an update

Hey good day. My issue is that the power button has stopped working since the last Samsung update was installed. Prior to about a week ago before the update the power button worked fine, my only use for it was to lock the phone. After the update, the button stopped working all together. it no longer locks the phone and i usually use it to screen shot, nothing. Now my battery has died, the phone is charging normally, and the screen lights up to show me the percentage charge, all good. But since the power button doesn’t work, how do i turn my phone back on. Regards. — S.Quash

Solution: Hi  S.Quash. We haven’t heard of this issue happening in other phones, even non-Samsung ones so it may be an isolated case. If you can’t turn the phone back on now, we’re afraid you’re going to need help from a professional to check the hardware first. In this kind of device, there’s really no way to turn the phone back on except by pressing the power button. Have the phone’s hardware checked by Samsung or by an independent service center. There are a number of websites that can provide you with a do-it-yourself guide on how to replace the power button but if ever the issue goes beyond the physical button itself, you may not be able to fix the problem yourself.

Problem 8: Galaxy S6 stopped working, won’t turn on, after it was accidentally dropped

Hello. I have an S6 that has been dropped a couple of times, and has a couple of cracks. Even though I have a dropped and cracked a few times, it was working perfectly fine. There wasn’t a single problem. Until one day, I was using my phone and my friend accidentally hit my arm, causing the my phone to fly across my classroom. (Yes this happened at school.) I quickly ran over to where my phone was, and picked it up. The cracks were bigger, and half of the screen was black. It was also making a ‘buzzing’ sound. Soon after, the screen went black. I tried turning my phone on but all I heard were vibrations and notifications, but the screen was still black. I tried a few methods like ‘waiting for GALAXY S6’ to appear, but it didn’t happen. Is there a way to fix it? Or is should I just go to a professional and fix it? Note: There wasn’t a SIM card. — Amy

Solution: Hi Amy. First of all, if your phone no longer turns back on after you dropped it, there’s very little to nothing that you can do. Obviously you can only perform software troubleshooting if the phone still shows signs of life like a LED light, vibration, or still receiving sound notifications.

If your phone does still turns on, or still shows signs of life, you should at least try to boot the phone to alternate modes. If you can manage to power the phone to any of the modes below, there’s a chance that you may be able to fix the issue yourself.

Below are the steps on how to boot your phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Secondly, yes you need to have the phone’s hardware checked if it won’t power back on. Like water damage, the unnecessary shock after dropping your phone can lead to all sorts of problems. If you want to get to the bottom of the problem, yes, let a professional do an assessment of the current state of the hardware.

Problem 9: Galaxy S6 fails to use Amazon Flex app, now won’t turn back on at all

Hi there! My daughter works part-time for Amazon and uses their app called “Amazon Flex” to scan/deliver a variety of packages to customers’ house. When she arrived at a designated customers’ address, she said that she scanned the bar code on the package. And all of sudden, Amazon app crashed and took her Galaxy S6 with it. Her phone just turned it off by itself. When she attempted to power it up, her phone was stuck in the logo screen and frozen. That being said, she tried to follow some of the remedies she found online and tried 2 of the following: Vol up, Home, Pwr key -> wipe cache partitiion -> reboot system now Vol up, Home, Pwr key -> wipe data/factory reset ->delete alluser data -> reboot system now (system displayed an error and it never successfully completed factory reset). Cannot figure out as to why even the factory reset fails. She said that the it was originally Verizon’s phone unlocked by Verizon, so that she may be able to use it for T-mobile. Right now, when power button is pressed, her phone is frozen up with its logo screen. Would you recommend any ways to revive her phone? Any advice would be greatly appreciated! — Kihwan

Solution: Hi Kihwan. If your phone won’t even complete a factory reset, there might be a serious problem causing it. Try to see if you can revive the phone by flashing the bootloader first and the firmware next. Flashing instructions vary by phone model so make sure to do some research on how to do it on this device.

For demonstration purposes, here are the general steps on how to flash a bootloader. The exact steps may be slightly different so try to find a good guide.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 battery drain issue after installing AT&T Nougat update, other issues

Welcome to another article about Samsung’s #GalaxyS7 and #GalaxyS7edge devices. As usual, we will be answering some of the issues sent our way for the past few days. We hope that the solutions in this post will help not only those mentioned here but others with similar problems as well.

Below are the specific topics we’re covering today:

  1. Galaxy S7 can’t upload photos and videos in one conversation thread
  2. Galaxy S7 network service not working properly in some locations
  3. Galaxy S7 screen remains black but continues to ring or vibrate when rebooted
  4. Galaxy S7 battery drain issue after installing AT&T Nougat update | How to change icons while in Maximum Power Saving Mode
  5. Galaxy S7 edge Verizon Messaging app not showing envelop icon notifications when receiving messages
  6. Galaxy S7 screen is damaged after it was dropped accidentally
  7. Galaxy S7 audio not working
  8. Galaxy S7 edge unable to receive messaging using stock messaging app | Galaxy S7 edge not showing log of sent and received messages for certain contact
  9. Galaxy S7 stock calendar app not syncing with Facebook calendar
  10. Galaxy S7 won’t read mp3 files after an update, SD card corrupted after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 can’t upload photos and videos in one conversation thread

Good Afternoon. Recently, may have been just after the firmware update received, there is one specific conversation thread that will no longer upload all of the previous message photos and videos. Conversation thread was started back in January 2016 until now, photos will only upload as of December 20th, 2016. Anything before this dates shows as continuously trying to load. I haven’t changed anything in the phone, SD card is the same since I purchased. I can’t understand why only this one contact will not load all previous photos and videos. I look forward to any insight and or enlightenment on my situation. Thank you. —  Douglas

Solution: Hi Douglas. There may be a bug causing this problem. There are hundreds of thousands, if not millions, of potential points of failure in a complicated software environment as Android so it’s hard to determine what specific coding issue is behind it.

Wipe the cache partition

To troubleshoot your problem, we recommend that the first thing you want to try is to wipe the cache partition. This may help in this case as this process will force the phone to create a new system cache. Installation of app and system updates can sometimes cause problems due to a corrupted system cache. Deleting the old one and replacing it may be the fix. Wiping the cache partition won’t erase your messages or any of your user files such as photos, videos, documents, etc. so it can be done safely. Here’s how to do it:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Delete the conversation thread

Should wiping the cache partition won’t fix the problem, you have no other option but to delete the conversation thread and see if it will help. There may be a bug associated with the said thread and creating a new one may clear it. Before you delete it, consider creating a backup of your messages to a computer or another device using Samsung Smart Switch app. This app can create a copy of your messages so you can restore them back to your S7 if you’ll be able to eliminate the bug.

Wipe the cache and data of messaging app

If deleting the conversation thread won’t work, the next step is to make sure that you deal with the messaging app you’re using. It’s possible that the bug is being caused by the app itself so you must restore it to its default settings. Be sure to back up your messages via Smart Switch before you do the steps below:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #2: Galaxy S7 network service not working properly in some locations

For several weeks now I have been dealing and service connections. My feeling is that my phones wireless signal is damaged but I’ll illustrate. There are times that I have great service and shitty service all in the same minute and in only particular locations that I go to. Anywhere else I have perfect reception and I haven’t worries. Any help you can give me?? I have had my SIM card changed, I have completed a factory reset, had my networks reset. And I am going to give my phone back to my local technician to send off to Samsung but I would desperately need some answers please. — Gareth

Solution: Hi Gareth. A network service problem that occurs only in one location is more of an indication of poor service or signal reception than a phone issue. If this issue is due to software or hardware error in your phone, it should happen regardless  where you are located.

Telling us that you network service issues without giving any specific details is not very helpful in identifying the problem. You must work with your carrier in solving this problem rather than with third party support teams like us. There’s nothing that we can do given how little information you provide here. We also don’t have the right tools to conduct some tests to see if there are any on-going service interruptions in the area you’re having problems in. This problem is the territory of your carrier so contact their technical support department for answers.

Problem #3: Galaxy S7 screen remains black but continues to ring or vibrate when rebooted

I have a blinking green light, and a black screen that will not turn on. Lower buttons light up, and phone rings/vibrates still. I have tried the reboot methods and after holding the volume and power buttons, after 10 seconds or so the phone will vibrate for a second, but not turn on.

Also the right side of the screen will light up for a second, with white lines, only the right 1/8th of the screen will do this though. Any ideas what this could be? Thanks. — Nathan

Solution: Hi Nathan. Was the phone accidentally dropped before noticing this problem? This problem is often caused by unnecessary shock on the screen assembly after a drop. In some cases, exposure to water or heat can also damage the screen which can manifest in a situation you’re describing here. If the phone suffered any physical damage at all, stop looking for software solutions. Obviously, you won’t be able to fix a hardware problem with any software “magic” trick. Just contact Samsung  so they can check the screen and do the necessary repair. If there’s no nearby Samsung service center you can run to, you have no other choice but to let an independent service center do the repair for you. Letting a third party repair your device will automatically void the Samsung warranty and Samsung may refuse to fix your S7 later if they’ll discover that someone has opened the device first. Only send your phone to a third party service center if you have absolutely no way of sending it to Samsung.

Problem #4: Galaxy S7 battery drain issue after installing AT&T Nougat update | How to change icons while in Maximum Power Saving Mode

My Galaxy S7 has never really had good battery life, but at least it lasted through out the day. In the last month, AT&T has pushed out the Android 7.0 and then an update and at 100 % charged, the phone tells me I have less than 9 hours of use.

My question is tri-fold. I have over 140 apps on my phone, they are all set to not run in the back ground. I have had them since I had my S3. Occasionally, adding a few new ones, could they be affecting the S7 7.0 performance?

Secondly, I have taken to setting my phone to maximum power saving mode and would like to switch out one of the eight icons allowed to a different one. How do I do that?

Lastly, what else can I do to correct this power drain as my S3 and S5 worked fine with these apps installed? I have already done a factory reset after the update and nothing changed. Thank you in advance for any help you can offer. — Faye

Solution: Hi Faye. There are a number of factors that can negatively impact battery performance in your Galaxy S7, with the most significant ones include the following:

  • the number of apps installed,
  • the number of apps and services running in the foreground and background,
  • display settings
  • connectivity functions remaining on most of the time

One of the most important considerations in extending battery life in a daily basis and battery performance in the long run is to limit the number of installed apps  to the minimum as much as possible. We know this doesn’t bid well for modern users but sadly, current smartphone battery technology hasn’t really improved much for the past 10 years so while the devices become faster and more powerful, the power source (Lithium-based battery) has significantly lagged behind. However, Samsung and other smartphone makers market their devices as amazingly fast and feature packed, there’s no doubt that the main weakness remains that battery. We don’t know how much longer you expect your S7’s battery to last but based in our experience with our own S7 (with bare minimum of less than 50 apps installed), 10 hours is the longest time in a day that we can use it before topping it off again. To answer your questions, continue reading.

Question #1. Like all Android versions, Nougat may or may not perform up to par due to a number of reasons. The vanilla operating system version released by Google is pretty decent and works satisfactorily with most flagship phones we’re used so far. Keep in mind though that the Android Nougat version is no longer the original Google  version but most probably a slightly modified one from your carrier. Poor or inefficient coding may be introduced in the firmware version running in your phone after installing updates or apps so the answer to your first is, it depends. In general though, Android Nougat is stable enough that it even works better than Marshmallow (based in our own experience). This may not be true in your case. Just bear in mind that the more apps you install, the higher the chance of possible points of failure there are. That said, it’s possible that apps may be hampering the performance of the operating system.

Question #2: While in Maximum Power Saving Mode, you will only be able to edit the four lower icons. The first four icons on top can’t be changed at all. To change the  second group of icons at the bottom, do the following steps:

  1. Run the phone in Maximum Power Saving Mode.
  2. Tap the options icon at the upper right hand side of the screen (the three-dot icon).
  3. Tap “Edit.”
  4. Tap the minus sign for each icon you want removed or changed.
  5. Tap the “+” sign inside the box where you want to add the new shortcut or icon.
  6. That’s it!

Question #3: Fast power drain issue can only be remedied and there’s no permanent fix for it in general. You must use your phone smartly, keeping in mind that whether you use it or not, its battery is draining power. Lithium-ion batteries like the one in your S7 gradually loses capacity to hold a charge the moment it left the factory. The rate of this capacity loss quickens the more you charge and discharge (use) the phone day in and day out, meaning you’ll eventually be charging it more often. The more apps you install, the more power the system needs to maintain them. There’s also the chance that some of the apps you have may not be coded properly, draining more battery power that they’re supposed to. If you can’t live the apps you’ve installed right now, then you simply have to focus in other aspects in minimizing battery consumption such as lowering screen brightness or turning off unnecessary network functions such as wifi and bluetooth whenver possible. If you’re looking for a permanent fix for a battery drain issue, we’re afraid there’s nothing available for you, unless of course there’s a particular case that causes it like a bad app or malware.

Problem #5: Galaxy S7 edge Verizon Messaging app not showing envelop icon notifications when receiving messages

I have a Galaxy S7 Edge which I updated last week. I use the Verizon Messaging App. Before the update I would receive an envelope on my lock screen that would indicate how many text messages had come through. Since the update the envelope no longer appears. I still receive the LED letting me know I have a new message, sounds still work etc., but I depend on the envelope. Under settings I no longer see where I can mark this app to allow messages on lock screen. I have tried a soft reset and everything else I can think of. How do I keep my envelopes back?        — Gingermeyers4

Solution: Hi Gingermeyers4. We’re assuming that you installed Android Nougat or one of its follow-up patches. If nothing changes when you set up Notifications under the Settings app (Settings>Notifications), you want do our suggestions for Douglas above. If the solutions we suggest for him will not work, the new update may have changed the behavior or the app or the operating system for this particular feature. This is a coding change and there’s nothing that we can do about that. Consider letting Verizon know of the issue so they can help you.

Problem #6: Galaxy S7 screen is damaged after it was dropped accidentally

Hi there! Dropped my phone last night. On the locked screen, where the date, time and battery life is displayed, there’s a constant green and white big bar that’s dropping down from the top non stop. It moves at a pretty quick rate (I counted over 60 repeats in less than a minute). Clicking the home button on the device brings a black screen. Using the side button to get to the unlock screen causes RAPID flashing and the entire display is completely out of order. I can see that there are duplicates of everything, as it’s constantly scrolling down. For instance, I have the weather on the front screen, and I can see where it normally is; top left. When I unlock, I can see the weather down where the first row of applications would be. It seems holding it a certain way will completely stop all of the flickering, scrolling and odd colors, but it’s hit or miss. I’m wondering if replacing the screen is needed, if it’s a lose wiring, OR if there’s a problem with the back light. It almost seems as if the phone still thinks I’m touching the screen and trying to predict where I’m going to swipe/click. But it’s completely erratic. — Heather

Solution: Hi Heather. The only way to know what causes the screen to behave erratically is open the phone and check the screen assembly. We are certain though that you have a damaged hardware but if you’re lucky and the shock from the drop did not damaged other components, a screen replacement may restore all normal workings of the device. Kindly contact Samsung and let them handle the screen replacement for you.

Problem #7: Galaxy S7 audio not working

Sounds is not working on my Samsung GALAXY S7. I’ve tried “Wipe Cache” from the reboot screen, factory reset, testing out sounds in safe mode, and none of these helped. I even took my phone to a Samsung Service center an hour away, only for them to tell me it’s not a hardware issue and it’s software, and then I need to factory reset again and download one app at a time. I’ve uninstalled a lot of apps and tried uninstalling one app at a time to see which is the problem. None of them have worked. I’ve also taken my phone to a Samsung specialist at Bestbuy and they did a hard reset and it didn’t help. Please help :(. — Yeeliau

Solution: Hi Yeeliau. The general rule in troubleshooting any Android problem is to always start with software troubleshooting first. If nothing will change after you’ve exhausted all software solutions, especially after a factory reset, you can assume that it’s a hardware problem. As far as troubleshooting this issue on your end is concerned, you’ve already done all of them at this point. Contact Samsung again and have them repair or replace the phone.

Problem #8: Galaxy S7 edge unable to receive messaging using stock messaging app | Galaxy S7 edge not showing log of sent and received messages for certain contact

Hi there. Using the stock message client, on S7 Edge, I am having an issue with a particular recipient. It doesn’t happen with anyone else. When I type a message to her and click send, the message is sent and received at her end. But it does not save or appear anywhere on my end. There is no history or log or record of any message being sent to her. I also can not receive messages from her. We have checked the obvious, that she has been blocked somehow, but all those settings appear to be normal. Really bizarre and frustrating. As I said – it doesn’t happen with anyone else in my contact list. Appreciate any help! — Rob

Solution: Hi Rob. Your issue may not be identical to Douglas’ above but the solutions are the same. Make sure to back up your messages before attempting to clear the cache and data of the messaging app.

You can also try to narrow down the causes by using a third party app to see if that will work. There are many free messaging apps in Google Play Store that you can use for this purpose. If you can send and receive messages normally for this contact on another app, you may need to reset all software settings to default via factory reset. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #9: Galaxy S7 stock calendar app not syncing with Facebook calendar

Hi. I have an Samsung S7 and I am facing 2 issues. 1) It seems that my Facebook calendar cannot sync with Samsung calendar. When i go to settings/account, under Facebook there are no options. the same for contacts. Also, it seems the notification are not getting pushed to my phone, i have to access the app to see updates. 2) outlook calendar and email doesn’t sync. When i am trying to set up the EAS, i login in but then it doesn’t sync. When i click in the server settings and it tries to connect to the server it says cannot connect to server, so nothing gets synced.

I also have the Outlook app and that works fine but the calendar and info from the outlook app doesn’t sync with the Samsung. I have to access Outlook app to see any of the data. i use 2-step verification thank you in advance for the help. —        Fivos

Solution: Hi Fivos. Samsung Calendar app appears to only support 4 accounts which are:

  • Samsung account
  • Exchange
  • Google
  • Microsoft Exchange ActiveSync

We can’t see any option to add or sync Facebook calendar to the stock Calendar app either so it’s limited by design. That means that it’s not built to sync with the account types you’re trying to sync here. Unfortunately, there’s nothing much that you can do about it right now.

Problem #10: Galaxy S7 won’t read mp3 files after an update, SD card corrupted after an update

March 30, 2017 came a new update for my phone so I plugged it in and let it run its course. When it finished I realized that none of the mp3 files on my SD card worked saying “Sorry, this player does not support this type of audio file.” The photos on my SD card were also blank, yet all the files showed they were still there with their respective sizes. I’ve deleted and downloaded the same app, a new app, tried opening the files on another S7, restarted the phone (once with and once without the card inside), moved them to the phone and back, moved them to Google drive and back, and all with the same result. Nothing supports the files and shows blank pictures. I’m confused as to why the update even touched anything on the encrypted SD card, much less why it did what it did. What should I do? — Felix

Solution: Hi Felix. Since you have an encrypted SD card, you have very limited options at this time as the only device that can read it is only your phone. Letting another device access your files is obviously pointless so your only chance of using it normally again is to reformat it. We know this will delete the files you’re keeping in it but there’s really nothing that you can do at this point. We can’t say what happened exactly but the update may have changed some operating system parameters, which may have affected how it reads the card. An unknown software or app glitch may have caused the problem after the update. Whatever it is, there’s no way to find out. To prevent this issue from happening again, always make it a habit to create a back up of important files regularly to another device before installing an update. Updates change core operating system parameters so there’s always a chance that some things may not work as expected afterwards.

 


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Galaxy S7 not making sound notifications for SMS, camera app keep crashing, other issues

Welcome to another #GalaxyS7 post. We bring you 9 more S7 issues and their respective solutions so we hope you’ll find this post helpful. Keep watching for more S7 posts in the coming days.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 edge won’t turn on after it was immersed in water

I bought a new Samsung Galaxy S7 edge one week ago. Everything was alright. on the 3rd day i wanted to test the water resistance of my phone. So i put it inside a bucket of water and kept it there for 2 min. After bringing out the phone from water, it was turned off and i could not turn that on though it was having enough charge. It took 2 more days to charge the phone because due to low temperature it was not charging. Now the problem is my touch screen is not responding at all. Besides it keeps on auto restarting after several minutes. Now , if you kindly give me an effective suggestion, how can i get the sensitivity of touchscreen back and solve the issue. Thanks in Advance Regards. — Md Ainun Nishat

Solution: Hi Md Ainun Nishat. First of all, water resistance is different from water proof. Your S7 is water resistant it’s not fully water proof. Delineating between water resistance and water proof is not the goal of this post so we suggest that you follow this link for a better explanation.

An extra pressure in the water bucket must have forced some moisture into the phone causing it to act erratically afterwards. We recommend that you treat this problem like a regular water-damaged phone. That said, you should contact Samsung so the hardware can be checked for errors. Better still, simply have the phone replaced.

And next time, always remember that there’s no such thing as water proofed electronics even if marketing videos show otherwise. Never overestimate your phone when it comes to water or moisture exposure.

Problem 2: Galaxy S7 camera app keep crashing after repair

My Samsung Galaxy S7 recently went in for servicing after it spontaneously ‘bricked’ itself. Samsung replaced the motherboard for free. The phone works fine but the camera app is not. I can record videos, I can see the preview image (hence the physical camera is fine), but as soon as I take a picture, I get a message ‘Warning, Unknown error occurred’, the phone freezes and immediately reboots. I think the camera is fine because when I enter the phone’s HwModuleTest, the Mega cam can take photos fine without any crashes or reboots. Sometimes, when I ‘force stop’ the camera app, and clear the camera app’s data and cache, I can take photos fine for a short time, and then it will crash and reset the phone after a while. This problem happens with both the front and back cameras. Problem occurs also with third-party camera apps. I have also reset the phone to factory to no avail. I would appreciate any fix you can recommend for this. Thanks for your time and any assistance you can provide. — Exhtee

Solution: Hi Exhtee. Camera app is a pre-installed app and must work fine after a factory reset. There are no other means to tweak the app’s codes to see what’s wrong with it. Apparently, the problem is not software-related because factory reset did not change anything. You must contact Samsung again so the phone can be replaced entirely, or the camera app issue resolved.

Problem 3: Wet Galaxy S7 losing battery power faster than normal

My phone accidentally got wet while I was washing the dishes but I wasn’t worried at all because they said it’s water resistant and water proof. I dried the phone and realized my touch sensor lights aren’t on so I can’t change tabs or go back. I’m wondering if water got into the phone. When I tried blowing into the charging port and shaking some water out, my battery life decreased dramatically in seconds and died. I had to fully charge it but my sensors were still not working. Is there any way I can fix this? — Joshua

Solution: Hi Joshua. If your phone was working normally before you got it wet, you can assume that water may have find its way inside your device. And you’re wrong, an S7 is NOT a waterproofed device. It can resist splashing but it can still suffer from water damage if the seals preventing water from seeping inside are broken or damaged. Like Md Ainun Nishat above, we suggest that you treat this issue as water damage issue by letting a professional open the device so the hardware can be checked. If it’s still in warranty, send the device to Samsung. Water damage is considered user misuse so if Samsung will discover water inside the device during repair, they may charge you for the repair.

Problem 4: Galaxy S7 not making sound notifications for SMS

For about an hour now, my Galaxy S7 has stopped providing me with notifications for text messages. The message notification will very briefly appear in my toolbar, then disappear, and will not give a notification sound. If I’m lucky, it’ll do a quick little vibrate once. It will, however, give me a push notification, if I’m not already in my messages. All other apps are providing notifications, and sounds. Phone volume and notification volume are both on, and all permissions are enabled. I’ve tried restarting, and cheating message data/cache as well. I only use the default message app, and have no others. Any suggestions? Thanks. — John

Solution: Hi John. If you’re 100% positive that you’ve already set all the proper notification settings for the Messages app, then you must do all applicable software troubleshooting to fix the problem.

The first thing that you can do is to delete the cache and data of the Messages app. If you want to save your SMS, back them up using Smart Switch app first.

Below are the steps on how to clear an app’s cache and data:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If the problem won’t go away after clearing the cache and data of Messages app, consider wiping the phone with factory reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Problem 5: Cannot use Galaxy S7 edge due to FRP lock

I have just bought a Samsung Galaxy S7 edge from someone that was selling it online and there’s nothing wrong with it but I factory reset it so it was cleaned out and would start like I would of received the phone from a company. But once I did this, I turned it on and it was asking for my original Gmail account and password and I tried entering mine and it will not work. What do I do because I have no idea what the old owners information is and I have no idea how to get them now since they bought a new phone and have a new number? Please help me. I spent so much money on it to not be able to use it especially being on a very low fixed income.

I actually saved my money until I found a phone I fell in love with. — Kristen

Solution: Hi Kristen. Samsung introduced a security feature called Factory Reset Protection over a year back that prevents unauthorized factory reset in a device. This means that factory reset will only be allowed if the user can provide the correct Google account associated with the said phone. Even if you got the phone in a legitimate transaction, you’ll still be unable to use it now unless you enter the correct Google account of the previous owner.

We posted a workaround for this restriction last year but Samsung must have got wind of it as it stopped working months ago.

There is no known official solution for an FRP lock issue so most workarounds are provided by Android community. Try doing some research using Google search or Youtube. This link is a good workaround to start with.

Problem 6: Galaxy S7 screen has green color

Help! My screen in the top turned green all of a sudden while I was just looking at my social media and I can’t see anything in my screen anymore. I can still hear my notifications and the sound still works but I can’t see anything. I have already tried turning off the phone and pushing the turn off button and volume together to make the green in my phone go away but nothing seems to work. It saddens me because I don’t want my only choice to be to get a new phone and lose all of my photos and important things on my phone which I thought were saved to my drive but weren’t when I checked my email. — Nellycarrillo

Solution: Hi Nellycarrillo. Looks like you have a bad screen issue. To check, try to boot the phone to Recovery mode or Download mode. If the screen works normally in any of these modes (no green discoloration), that means that the cause is most probably software in nature, which you should be able to fix with a factory reset.

If the green discoloration remains even when you are in Recovery or Download mode, that means the screen assembly is probably toast at this moment. To fix it, you must send the phone in for repair or replacement.

Below are the steps on how to boot your S7 to Recovery and Download modes:

How to boot your S7 in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

How to boot your S7 in  Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Problem 7: Galaxy S7 can’t update apps when using home wifi

T-Mobile Samsung Galaxy S7. SIM Card status shows Mobile network state “disconnected.” Can’t do soft reset (see phone model). Tried everything per Google Play store troubleshooting tips, etc., etc. Problem started after T-Mobile software update. Now I cannot update apps on my phone. But here’s a funny thing: when I use free wi-fi a long way from home, THE PHONE UPDATES EVERYTHING! So my problem then is, I CANNOT UPLOAD APPS USING HOME WI-FI. Our home internet provider is AT&T, you think that’s the problem (a phone company discreetly denying the service of a rival company?).

Tried both data usage settings (on & off while trying to update via home wi-fi). Updating away from home I only use free wi-fi and data usage off. I know this is an unusual problem, I hope you can help. Thanks! — Nano

Solution: Hi Nano. Below are possible solutions that you can try.

Refresh your S7 wifi version

Try refreshing your phone’s wifi firmware first by doing the following:

  1. Open dialer app (Phone app).
  2. Dial “*#2663#” (without the quotes).
  3. Tap on the box that says Refresh WiFi Version.
  4. Wait for the system to finish updating the firmware.
  5. Try updating your apps again using your home wifi.

Delete Google Services Framework app’s data

If the above steps won’t work, you can also try to wipe the data of Google Service Framework app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.
  3. Once in there, look for Google Services Framework app. This is a system app so if you don’t find it in the list, make sure to include system apps.
  4. Click on Google Services Framework.
  5. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Data button. Tap it.

Wipe the phone with factory reset

Should both procedures won’t help at all, wipe the phone clean with factory reset. Refer to the steps above.

Problem 7: Galaxy S7 stopped responding after update was interrupted

This is how it all started. The phone wanted to do an update so I let it. in the middle I had leave so there was no wireless connection. when the phone came back on it as an error at would not go away “networkdiagnostic app has stopped” press close. well after several attempts to close and it would not the phone was just acting and now the touchscreen was no longer responding.

so I went to AT&T and they had no idea. Then I went to Best Buy Samsung department and the guy had no clue either and he said that the only option was to hard reboot which we did. — Claudia

Solution: Hi Claudia. Once you’ve allowed the phone to start downloading the update files, it’s not advisable to interrupt it, either by turning the device off, or by cutting the internet connection. That’s why it’s recommended that you ensure that you have a good internet connection and enough battery power left before updating. Not doing them usually leads to boot problems.

If you haven’t  tried them yet, make sure to:

  1. wipe the cache partition, and
  2. do a factory reset

If these two solutions won’t work, have the phone replaced.

Problem 8: Galaxy S7 won’t reboot, load normal mode

S7 edge shut down on its own and won’t reboot. Although blue light is flashing. This was yesterday. Today I was able to fully charge it and managed to start it up and make it into the lock screen but would not accept my swipe to enter the home screen. It then shut down and continuously rebooted itself until it went black with a flashing blue light again. Please help as I have very sentimental photos and videos I would like to retrieve *unaware of the version code at the moment. — Tommy

Solution: Hi Tommy. An issue like this usually requires a factory reset as one of the troubleshooting steps. We know you want to recover your files first but sadly, you really have not much choice right now. You either need to factory reset the device after wiping the cache partition, or manually flash a stock firmware and bootloader.

If possible, try flashing the bootloader first to see if that will work. Below are the general steps on how to do it. Be aware though that the exact flashing steps may be slightly different on your phone model so be sure to look for a good guide before doing it. The steps below are for demo purposes only.

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 9: Galaxy S7 “Settings has stopped” error

Hello. I have a problem trying to reach wifi network list. Settings-> connection -> wifi (to see the list of available wifi networks) and here i get error message “Settings has stopped.” I have read different solutions on how to fix “settings has stopped” error and it doesn’t help in my case. All other settings are working. Application manager… sound… bluetooth….security… i cant reach only wifi network list. Thanks in advance. — Agness

Solution: Hi Agness. “Settings has stopped” error does not really help a lot in terms of identifying the cause of such problem. It can mean anything. We suggest that you try to wipe the cache partition first. If that won’t help, do a factory reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 reboots on its own when battery level is low, won’t download MMS, other issues

Hello Note 4 fans! We welcome you to another #GalaxyNote4 post that answers 10 more issues about the Note 4.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 getting weak signal in certain areas

I’m in Tahiti, French Polynesia and my service provider is called Vini. The phone in question will not work in my office or most or the area around my home, or will work with poor communication and drop out. The same SIM card put in an old Samsung Galaxy II and a Windows phone Lumia 1520, provide good communications, both incoming and outgoing in the same area. I have done a factory reset with no improvement. Is this normal for this phone, is there something else I can do to improve communications??? It is my favorite phone, but nearly useless until I’m in town, so I have to use my Windows phone which I like a lot too. If it weren’t for lack of apps, I would love it. — Richard

Solution: Hi Richard. There’s not much an end user can do when faced with a problem like yours. At times, this issue is caused by a software bug so removing a problematic app or doing a factory reset. At other times, the issue is caused by an outdated modem firmware so installing the latest Android updates may help too. Since you’ve figured out that this is not due to poor service in your area, the most likely cause of your problem may be something in the motherboard, which unfortunately, is almost impossible to identify. If the issue won’t go away at all after doing all software solutions like factory reset and installing updates, you should consider replacing your phone for good.

Problem 2: Korean Galaxy Note 4 not working properly in Canada, calls keep getting forwarded to voicemail, SMS keeps getting delayed

Hello. Phone was bought new in South Korea. It remained in box until 2015 and I brought it to Canada when I moved. For several months it worked fine. After a visit to the local Samsung store, I’ve been told it won’t update because the phone was made for the South Korean region. If I’m getting 3G, it seems to be a little better but LTE my calls to me go directly to voicemail and I miss a lot of incoming text messages. Often they show up hours later. Anyway to trick the phone about region and be able to update it here in Canada Thanks in advance. — Bob

Solution: Hi Bob. Although Samsung devices may be running Android, most of them are catered to the needs of carriers they’re supposed to work on. A device meant to operate in a particular Korean carrier is configured to that carrier’s network so it may encounter compatibility issues when used with another carrier. These issues usually spring from the fact that the software is coded slightly differently. For example, a Verizon phone may not be able to provide its full functions when used in an AT&T network because some of its core apps and software configuration are simply incompatible with T-Mobile network settings. The problem is, you can’t install a T-Mobile software in a Verizon phone. The same is true in your case. Your Korean Note 4 version may not work properly or not at all when used outside the network it was originally designed to work on.

If your current carrier can’t identify the cause of your problem, or can’t fix a known compatibility issue,  you’re out of luck.

Problem 3: Galaxy Note 4 stuck in boot loop after flashing

Hello Droid Guy. My name is Emmanuel. I recently updated my phone to the PJ2 ROM. Ever since i did, my phone boot loops on Android page (the first boot page) even with 100% battery level. I odined official ROMs several times but the problem persists. I recently discovered that if my phone is on charge (using the official charger), the phone boots ok. Is there a way around this so i can use the phone without having to always be on charge? — Aguzelik2012

Solution: Hi Aguzelik2012. We assume you’re aware of the risks you’re taking when modifying the official software of your phone so you must have already tried contacting the developer of the ROM you’ve used, or asked helped from the community that used it. It may be incompatible, or there’s a certain thing that you must configure to make it work on your current device build. We are not familiar with this ROM, nor has tried using it. Talking to the people who’s behind the creation of this ROM is the only effective way to fix your problem.

Sometimes, boot loop problems can be fixed by flashing the bootloader first, then the firmware. Try that first and see how it goes. Flashing the bootloader has slightly different steps compared to flashing the firmware. If you haven’t tried doing it before, here are the sample steps. Keep in mind that the exact steps may vary on your device. The following steps are for demonstration purposes only:

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 4: Galaxy Note 4 keeps rebooting after flashing

The issue is that i change my Galaxy Note 4 ROM to a custom ROM and i did not backup EFS file for network. Then i lost netwok saying not registered on the network but IMEI is still ok. The phone is international version but there are some instructions on the internet on how to fix that but some app need the phone to be in the stock firmware which i have downloaded like 5 types from Sammobile. But all of them when i install them using Odin boot ok. but after boot, when starting to configure the phone normally like selecting language, its stuck completey and you cannot do any thing till you restart again. It does the same thing again. Even if you succeed on finishing the setup, when you use it, its still stuck again until you restart. now i think i am out of option. Can you please help me with new opinions if any. — Stephen

Solution: Hi Stephen. The safest way to bring your phone to its previous working state is by flashing its original stock firmware. We know you’re familiar with the steps on how to do this (we’re assuming you took note of the Android version your phone was running before changing it to non-official ROM).

You can also see our suggestions for Aguzelik2012 above.

Problem 5: Galaxy Note 4 not turning on

Hello. My name is Festus. Please i need your help to fix my phones, one is HUAWEI Y511-U30 and the other one is Samsung Galaxy Note 4. The HUAWEI was faulty after it was dropped inside water, which do everything to dry it for at least 2 weeks, thereafter i turn it on, it came up with vibrating and on sound but the screen was black, i couldn’t see anything. Since then i abandoned it for over 6 month now. This morning i just tried to turn it on after i have charge the battery for some hours, and it’s not just coming up again, no sign of power in it at all. That is for the 1st one.

The second one, the Galaxy Note 4, whenever i insert the battery without putting it on, it will display the phone name and logo and if i try to turn it on, it won’t, and not boosting. Kindlly help me out. Thanks. — Festugreat

Solution: Hi Festugreat. Firstly, the HUAWEI Y511 does not have water resistance protection, so it must have permanent damage on its hardware right now. You need to have its hardware checked so you’ll know if a repair can fix it or not.

For your Note 4 issue, we recommend that you try to start it to other modes first so you’ll know if there’s something that you can do about it software-wise. If the phone stays dead or unresponsive, that’s your cue to have it checked by a professional or Samsung service center.  Here are the steps on how to boot the phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 6: Galaxy Note 4 reboots on its own when battery level is low

I have a Samsung Note 4 and i updated it to Lollipop 5.1.1.after a few days i observed that the phone shuts down when it reaches around 20% to 30 % of its battery. I can’t turn on the phone after this and would need to charge it again. I also accidentally dropped the phone down once from a low level. Could this be a reason why its shuts down? Is the battery broken? As i can see the battery, there no sign of external damage such as swollen battery. I got this phone 8 months ago. i purchased it because of its battery life span. i hope you can me fix the problem. — M

Solution: Hi M. Try to recalibrate the battery first. This will help train the operating system again on how to detect the true battery levels. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If recalibrating the battery won’t work, try factory reset, followed by installing all Android and app updates. Sometimes, all sorts of problems can happen due to incompatibility issues with apps so making sure that you only install good apps is very important. Better still, try to observe the phone after a factory reset without installing any app or update. Doing so will let you know if the problem is software-related or not. If the issue remains, it’s most probably bad hardware or battery so you want to address those. For a bad battery issue, you can simply replace it. However, if you think it’s more serious than bad battery, you’ll want to have the phone repaired.

Problem 7: How to address Galaxy Note 4 battery drain issue

Dear The Droid Guy Team. My Samsung Galaxy Note 4 battery is draining extremely fast! I read your 3-part solutions, but I must be doing something wrong because nothing works. I’ve never had the Lollipop app on my phone and I have very few apps running. This just recently started. I troubleshooted thru Samsung, installed a new battery, deleted all unnecessary apps, continually ‘close all’ running apps, my phone’s never been damaged or abused, etc. This is very devastating to me because I’m a cancer patient, struggling financially, and simply cannot afford a newer version phone. It was suggested to me yesterday that fast battery drainage is intentional so that users are forced to buy the latest upgrade, however I find that hard to believe (I’ve never been cynical). I’ve reached out to everyone everywhere that I can think of. Your website says that you read all requests, so I’m crossing my fingers and hoping you’ll reply to me. Please help! I’ll be so grateful! Really really grateful!  — Constance

Solution: Hi Constance. Most of the time, battery drain issue is really not an issue but rather a product of improper usage and smartphone power management habits. Assuming of course that there’s no device or battery issue, you should be able to address battery drain issue by simply changing your usage habits and tweaking some relevant settings.

Firstly, you want to make sure that you check what’s eating up battery power. You can do so easily by checking battery usage under Settings>Battery. If there are items that standout in the list, you should consider uninstalling them or forcing them to hibernate most of the time. If, for example, Facebook app seems to be taking a huge chunk of battery usage, that can be an indication that you’re using it way too much day in and day out. It can also mean that it always run in the background, communicating to remote servers to download updates. The same can be true for other apps.

Usually, the items that should be on top of battery usage list should be Android OS or screen. Since there’s nothing that you can do about Android OS, you should focus instead on the item that you can control like the screen. Try to lower screen brightness to the lowest comfortable level to conserve power everyday.

Secondly, you want to keep the number of apps installed to the minimum. Keep in mind that the more apps you install, the longer the operating system has to work everytime to keep everything in order. In very simplistic explanation, Android becomes more efficient the lesser the apps there are in the system.

Also, not all apps are built with conserving battery power in mind. Some may be power efficient while others may be poorly coded. In other words, the more apps you have, the higher the chance of an app possibly draining the battery.

Keep as few apps as possible. Stick to official apps and avoid those built by unknown developers. This is just a general guidance since we don’t know how many and what type of apps you have. We also don’t know whether they are working fine or not.

There are a lot of tips and tricks that you can do to improve your battery life so we encourage you to do some research. Discussing the entire gamut of battery saving tips is beyond the scope of this article so try using Google to help you.

Problem 8: Galaxy Note 4 fingerprint lock not working after an update

After an update overnight, the phone asked for password entry but after showing the keyboard for a short period of time, it disappears and you cannot get it back again. The screen shows ‘Backup password’ but touching this doesn’t bring up the keyboard. After a while this disappears as well as so that nothing is shown on the screen (except the wallpaper) other than ‘Emergency call”at the bottom. The finger scanner doesn’t nor does the back up or menu bottoms on the left and right bottom of the phone. I can get in by restarting and entering the backup password when the keyboard first appears, and the phone works fine. When it times out and goes back to needing a password or finger scan entry, the scanner doesn’t work (no red fingerprint or other indication that it is working) and pressing ‘backup password’ doesn’t bring up the keyboard. Restarting again is the only way of getting one chance of entering the password. I have tried a soft reset but no difference. — Lynne

Solution: Hi Lynne. Hi Lynne. Try wiping the cache partition first. Please follow the steps below:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Once you’ve cleared the cache partition, make sure that you delete the old registered fingerprint so you can replace it with a new one. Make sure that you also update the backup password. If the problem won’t go away after that, do a factory reset.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 9: Galaxy Note 4 battery randomly reboots even when battery at 87%

Good morning. I have a Samsung Galaxy Note 4 phone and while the battery has 87% my phone will shut off. It’ll act like its cutting back on but never come on. I have to charge it in order for it to come back on and some times the battery will show 0% and then it will automatically go to 67%. Can you help me out? I’ve done a factory reset and did the spin test on the battery. I guess it could still be the battery? — Stephanie

Solution: Hi Stephanie. If factory reset did not fix the issue, the most likely cause is bad battery. We suggest that you try battery recalibration first (steps provided above) and see how it works after that. If the problem remains, get a new battery.

Problem 10: Galaxy Note 4 won’t download MMS

I am unable to receive pictures downloaded in text messaging. I brought my phone with me from T-Mobile to Consumer Cellular at the beginning of the year. T-Mobile did an update on my phone and now I cannot download pictures when they are sent to me in text messaging. I call Consumer Cellular and they helped me change back my APN settings. I have done a soft restart, turn my phone off and back on and cleared cache in Storage. Mobile data is on also. This problem did not exist before the update and I have run out of ideas. Can you help? — Denise

Solution: Hi Denise. If you’re positive that the issue started after a T-Mobile update, there may be or may be not that you can do about it. If said update was applied permanently, which means that core settings had been modified for good, there may be nothing that you can do about it. To see if that’s the case, try using a different messaging app first. If that won’t fix the problem, consider doing a factory reset. If a factory reset won’t resolve the issue either, that means the update was permanent. That means that there’s nothing that you can do about it at all unless you can flash the original stock firmware before the update.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Nexus 6P drains battery fast, won’t charge, stuck in boot loop, other issues

Hello Nexus 6P users! Welcome to yet another Nexus 6P post. As usual, issues mentioned here are taken from reports sent our way for the past few days. If you are new to our site, be sure to also visit our main Nexus 6P troubleshooting page by following this link. We will be posting more of the same Nexus 6P articles in the near future so keep watching for them.

For now, here are the specific topics we’re covering for you:

  1. Nexus 6P cannot delete some message or group of messages
  2. Nexus 6P drains battery fast, won’t charge
  3. Nexus 6P “no notification” popup keeps showing up
  4. Nexus 6P stuck in boot loop
  5. Nexus 6P won’t charge, won’t turn on
  6. Nexus 6P stuck in Google logo screen, keeps boot looping
  7. Physically damaged Nexus 6P won’t turn on and gets warm when charging

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Nexus 6P cannot delete some message or group of messages

Hi. I am using Huawei Nexus 6P for the past 2 months. I find a strange issue with the phone by not able to delete selected message or selected group of messages. The same is applicable when i select a group of videos or a group of images and also a group of Whatsapp messages. In short, the delete option is not working fine when i use the above options. Please help to rectify this problem. Thanks. — Prakash

Solution: Hi Prakash. If the problem happens in a number of apps, this may be caused by a software glitch so you should focus troubleshooting at the software level. The first thing that you want to do is to wipe cache partition. This is especially helpful if the problem happened right after installing an app or update.

  1. Turn your device off.
  2. Hold the Volume Down button and Power button simultaneously until the device switches on.
  3. You should see Start with an arrow.
  4. Tap Volume Down twice and the Power button to enter Recovery Mode.
  5. Use the volume buttons to select Wipe cache partition.

Wiping the cache partition only addresses possible issue due to a corrupted system cache. If doing it won’t fix the problem, you must do a factory reset. Here’s how to do it:

  1. Create a backup of your files such as photos, videos, etc. by following this short guide.
  2. Turn your device off.
  3. Hold the Volume Down button and Power button simultaneously until the device switches on.
  4. You should see “Start” with an arrow
  5. You should see Start with an arrow.
  6. Tap Volume Down twice and the Power button to enter Recovery Mode.
  7. Use the Volume buttons to select wipe data/factory reset.
  8. Choose Yes – erase all data with the power button.

Problem #2: Nexus 6P drains battery fast, won’t charge

I’m on Android 7.1.2 beta. A few days ago Google Play services started draining my battery. After reading and trying different things, the culprit seems to be my University email. As I graduated, it can’t sync the calendar and contacts. I deactivated the sync on the calendar and the contacts seemed to sync. The drain decreased, so today when I was in the settings, it showed that there was no problem for the contacts and then it showed it can’t sync, so I disabled it. Unfortunately the 6P won’t charge from a USB C source. It will say it’s charging from my power bank (A to C) but won’t charge for the charger or from my MacBook.

I tried the MacBook cable with the charger, nothing. I tried the MacBook with the phone’s cable and charger and it started charging. The power bank only seems to stabilize the charge of the phone, but it won’t actually increase. I will try to charge it from an iPhone charger with the A-C cable and see what happens later today. — Ahmad

Solution: Hi Ahmad. If your phone does not charge using a known, working USB cable and charger, there are two possible reasons for it:

  1. a possible software glitch
  2. a hardware or charging port malfunction

Any of these two can prevent an Android phone from charging although the second one is the more common problem.

To determine which of them is the culprit, there’s only one thing that you need to do on your end — master reset. If you haven’t done it before, you can do the following steps:

  1. Create a backup of your files such as photos, videos, etc. by following this short guide.
  2. Press and hold the Volume Down button first and then press and hold the Power key.
  3. Once you see some information on the screen, release the buttons.
  4. The Phone will boot into Bootloader Mode.
  5. Using the Volume buttons, highlight Recovery Mode.
  6. Press the Power key to confirm you want to boot into recovery mode.
  7. An Android with exclamation mark will be displayed on the screen.
  8. Press and hold the Power key and then press and hold Volume Up.
  9. The recovery options will soon appear on the screen.
  10. Highlight ‘wipe data/factory reset’ option using the volume keys.
  11. Press the power key to confirm you want to wipe the cache partition.
  12. Highlight ‘Yes’ option and then hit the power key again to select it.
  13. Wait until the device finishes deleting the system cache and then highlight ‘Reboot system now’ and press the power key.

If nothing changes after doing a master reset, you can assume that bad hardware is to blame. You should send the phone in for repair or replacement.

Problem #3: Nexus 6P “no notification” popup keeps showing up

Hey AndroidGuy! I do have an unresolved problem on my Nexus 6P, so frustrating. It started doing it about a week ago. When I am chatting with someone, the “no notification” notice pops up on screen and cuts off the person whom I am speaking with. Oddly, I can hear them but they cannot hear me (a bonus for them!) LOL!

Wifi is turned off but it turns itself on randomly and that also cuts the other party off. I have turned all apps off and do not need to use wifi. That seems to be the biggest issue, that it wants to turn itself on and DOES even though I have it off. Can I LOCK the off position somehow?

Several others had a similar experiences on a blog and they were unresolved as far as I know…. Any suggestions? — John

Solution: Hi John. You’re the first Nexus 6P owner who reported this trouble to us so we can’t say for certain if it’s happening across the board, or if it’s an isolated case. Since the problem involves a core system function (wifi), the first thing that you want to do here is to wipe the cache partition. This will ensure that your phone uses a good system cache. Sometimes, update and app installations can lead to system cache corruption so you want to delete the old cache. This will force the phone to create a new one, effectively eliminating any system cache-related bug. Kindly refer to the steps above on how to do it.

Should nothing change after wiping the cache partition, your next step is to clear the cache of individual apps showing abnormal behaviors. Here’s how to do it:

  1. Open Settings app.
  2. Tap Storage & USB.
  3. Tap Apps.
  4. Tap on the app whose cache you want to clear.
  5. Tap on Clear Cache.

Should wiping individual app cache and system cache won’t work, you’ll need to do a more drastic solution — factory reset. Be sure to create a backup before doing it though.

Problem #4: Nexus 6P stuck in boot loop

My Nexus 6P is stuck in a loop and I can’t get the recovery option to work. I’m able to get to the fast boot mode. I can select the recovery mode option, however the Android icon with the red exclamation mark doesn’t show it! The Google logo loops again. This cycle repeats over and over again. Phone is charged and connected to a power source. Please help. — Marina

Solution: Hi Marina. This is a known issue and thousands of Nexus 6P owners reported experiencing the problem immediately or weeks after installing Android Nougat. As of this time, there’s no official statement from Google or Huawei yet so we can only assume they’re still working on a fix. If you want to know more about the progress of this reported issue, we recommend that you visit this official Google page.

An issue like this can be caused by bad hardware or a software glitch introduced after an Android update (poor coding) so if your phone is still under warranty at this time and you can’t wait for official statement from Google, we suggest that you send the phone in for repair or replacement.

Problem #5: Nexus 6P won’t charge, won’t turn on

Hi there! My Nexus 6P was at ~83% battery and it completely turned off when it was loading a Facebook video (had a couple other apps running in the background e.g. Instagram, WhatsApp, Line). Now I have it charged in but it won’t charge or reboot. I’ve tried holding the power button for +20 seconds as well as doing a force reboot. Nothing worked 🙁 any help would be greatly appreciated! Thanks! — Victoria

Solution: Hi Victoria. Like most Nexus issues, your problem can be caused by either bad hardware or software glitch. Because your phone no longer boots up at this time, there’s not much that you can do about it in terms of software troubleshooting.

Usually, an issue like this also calls for battery replacement as an effective solution but since your phone has a non-removable Li-Po 3450 mAh battery, this is out of the question. The only thing that you can do right now is to check whether or not you will be able to boot your Nexus phone to alternate modes. If you can, there’s a chance that the cause of the problem is software-related and you may still be able to do some follow up troubleshooting to fix it. Below are the steps on how to do each one:

How to access your Nexus 6P Bootloader mode

  1. Turn your device off and wait up for like 4-5 seconds after screen goes off.
  2. Press and hold both Power and Volume Down button together until you see something on screen.
  3. You should see Fastboot on top of the screen. That’s an indicator that you are now in Bootloader mode.

There are a number of reasons why a Nexus user would want to access Bootloader mode. Below are some of the common reasons:

  • to install modem (baseband)
  • to install stock recovery software
  • to relock the bootloader
  • to install TWRP recovery software
  • to unlock the bootloader
  • to install stock firmware

If you’ll be able to boot your phone back to this mode but not in normal mode, you should try to install stock firmware to fix the problem. Be sure to find a good guide on how to do this.

How to access your Nexus 6P Recovery mode

  1. Turn your device off and wait up for like 4-5 seconds after screen goes off.
  2. Press and hold both Power and Volume Down button together until you see something on screen.
  3. You should see Fastboot on top of the screen. That’s an indicator that you are now in Bootloader mode.
  4. Once in Fastboot Mode, press the Volume Down button twice to highlight the Recovery
  5. When Recovery is highlighted, press the Power button to select this option. This will take you to a black screen that will show a green Android icon.
  6. Press and hold the Power button, then press the Volume Up
  7. Wait until Recovery Mode Menu appears.

How to access your Nexus 6P Safe mode

Some third party apps can cause problems so for troubleshooting purposes, you also want to check if you can boot the phone to safe mode. If you can turn the phone back on to safe mode only, it’s possible that a third party app is causing the problem. Below are the steps on how to boot your Nexus phone to safe mode:

  1. Press the Power button.
  2. After the Google logo has shown on your screen, when the animation starts, press and hold the Volume down Keep holding it until the animation ends and your device starts in safe mode.
  3. In a box at the bottom of your screen, you’ll see the words “Safe mode.”

If your Nexus remains unresponsive or won’t turn on to any of the above modes at all, it must be suffering from a bad hardware issue. You should send it in for repair or replacement.

Problem #6: Nexus 6P stuck in Google logo screen, keeps boot looping

Hi there. My Nexus 6P crashed while I was using Snapchat, and when I tried to reboot it, it froze on the “Google” screen. When I pressed the volume down button and the power button, and tried to go into Recovery Mode, it didn’t work and instead went back into the reboot attempt, showing the “Google” screen once again. I’ve made sure my phone is always up to date, and this has never happened before. Any advice is much appreciated. — Sarah

Solution: Hi Sarah. Kindly refer to our suggestions for Marina above.

Problem #7: Physically damaged Nexus 6P won’t turn on and gets warm when charging

Hello. Firstly, thank you for starting this service. I am sure you are inundated with queries but know that it means a lot if we can share our phone issues and come to know what’s happening. I use a Nexus 6P phone. 3 days ago, at a gathering, I was trying to lift a kid who was crying to pacify her. While doing so, I lost my balance and to make sure that both of us don’t fall, I sunk my knee on the nearby sofa. What I forgot was that my phone was there and I accidentally kneed it. There was a slight – very slight dent and it immediately stopped working. The side switch went inside and was no longer clickable. I went to a technician to get the side switch fixed. He did that but pointed out that it is not usual for the display to not respond (on charging) just because a side switch has gone inside. He wants to buy display and battery to test it. I am in Bahrain where hardly anyone uses Nexus so spare parts are not available. When I try and charge the phone with official charger, the red light blinks for some time and then nothing. The phone does get warm. However I am not sure if that’s usual or unusual because it used to be in its cover always. If there is any way you can help, I’d really appreciate it. Best. — Sneha

Solution: Hi Sneha. If the pressure from the accidental hit from your knee was enough to force the side switch inside, there must also be enough force to bend the logic board and/or the screen assembly, causing permanent damage. Unfortunately, this also means your main issue is hardware in nature and there’s no amount of software troubleshooting that you can do to fix it. A technician must physically check the hardware and run a thorough diagnostic test to assess the components. Following a do-it-yourself guide can only work if you’ll be able to identify what is causing the problem, which again. If you don’t have a solid understanding of electronics and Nexus hardware in particular, you may not be able to run a full set of diagnostics for this device. Of course, repair also means you need to have the right tools to do the job, not to mention the necessary replacement parts like a spare screen assembly or logic board. In other words, it’s much better for you if you simply let a professional do the checking to evaluate the situation. An issue like this has the chance that a repair will fail, even if done by an experienced technician so be ready to accept the fact that your investment in the repair process may not pay off as expected.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 sound volume mutes when playing music, notifications not working, other issues

Hello Android fans and welcome to another #GalaxyNote5 article of the day! This post answers some Note 5 issues reported by some members of our community. We hope that the solutions mentioned in this material will not only help those mentioned here but others who may also be experiencing similar problems.

Below are the specific topics we’re discussing for you in this one:

  1. Galaxy Note 5 plays music or video but stops in the middle
  2. Galaxy Note 5 turns off if battery reaches 90%
  3. Galaxy Note 5 screen goes green, won’t charge
  4. Galaxy Note 5 won’t charge after repair
  5. Galaxy Note 5 sound volume lowers or mutes when playing music
  6. Galaxy Note 5 notifications not working
  7. Google Play Music app keeps running even when it’s not being used in Galaxy Note 5
  8. How to set up Galaxy Note 5 notifications
  9. Galaxy Note 5 makes sound notification around 1 AM or 2 AM

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 plays music or video but stops in the middle

Hello. I purchased a Galaxy Note 5 from Sprint a month ago. The phone has been working fine until a couple days ago. I’m listening to tune in radio and it just stopped playing. I pressed play, same thing. I tried watching a video on You tube, same issue. I even went on Facebook to watch a Facebook live, I have the same issue it just stop. Netflix same. I Google media issue with galaxy note 5 but I cannot find a solution. Can someone help me. — Fabienne

Solution: Hi Fabienne. There may be a software bug that affects a number of apps so the first thing that you can do here is to wipe the cache partition. This procedure will force the phone to create a new system cache after deleting the old one. Sometimes, installation of new Android update or apps can corrupt the system cache, which in turn will result to erratic app behaviors. If you haven’t tried it before, here’s how you do it:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

It will take some time for the phone to build the system cache so all you need to do is simply do the things you always do in your phone. If the problem remains after wiping the cache partition, the next troubleshooting step is to see if a third party app is causing the problem. This is done by observing the phone in safe mode. Under this mode, all third party apps and services will be prevented from loading. If the issue won’t occur, that’s a sign that one of the third party apps is causing the problem. To fix the issue, you must uninstall apps until you’ve observed that the issue disappears.

Below are the steps on how to boot your phone to safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.

If nothing changes and the problem remains even when your Note 5 runs in safe mode, you should do the more drastic factory reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Volume Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Volume Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #2: Galaxy Note 5 turns off if battery reaches 90%

I have done most of all the solutions you have on the trouble shooting page. The only thing I have not done is ensure all of my apps are updated. I have wiped the cache partition, performed factory reset and have tried letting phone charge to 100% run down charge for few days now. The issue I am still seeing is the phone operates great at 100%. Once the phone reaches 90%, it shuts off and battery shows zero. Please help! This is driving me nuts trying to figure out. I would go to Verizon but they would simply try and sell another device. Thanks in advance. — Bkburke789

Solution: Hi Bkburke789. There are two software troubleshooting steps that we suggest for you in this case — battery recalibration and factory reset. If nothing will work after you do them, you should send the phone in for repair or replacement as it means the problem is beyond your ability to fix.

These are the steps on how recalibrate your battery:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Problem #3: Galaxy Note 5 screen goes green, won’t charge

I have Samsung Galaxy Note 5. Recently, half of the screen goes green and after some time the phone stopped charging. I thought it would be charger but then I changed it, still it didn’t work. I turned it into safe mode still it was the same. I switched off the phone then it charges but when i switch on the phone it doesn’t charge. I thought there is some software issue with the phone. I updated my phone and my apps because they were on manual update and I barely update them. For now it started charging even when the phone was on but it was slow. I have 3.0 USB which used to charge the phone within 1hrs up to 100% now takes whole day maximum 8 hours. After that I tried connecting it to the computer, it starts charging but it doesn’t connect with the computer as a media. The only reason so far I did not reset my phone is that I have Whatsapp on my old number which doesn’t work in Canada but i don’t want to lose that account. I went to a repair shop. They advised me to first change the battery, if it is still the same then change the charging port and if still the same then to buy a new phone because it might be motherboard problem. Please suggest me what should I do. I don’t wanna waste money onto this phone if at the end I might have to buy a new phone. — Aman

Solution: Hi Aman. Any screen discoloration is usually caused by bad hardware so this alone can require repair. That your phone is also experiencing charging problems should be reason enough to push you for repair. There’s no amount of software hack or troubleshooting that you can do on your end to fix them.

The usual Android troubleshooting progression starts with doing all relevant software fixes, which includes the following (in this order):

  1. wiping the cache partition
  2. observing in safe mode
  3. installing updates and making sure all apps are updated
  4. factory reset

We know it’s important for you not lose access to your Whatsapp account but you’ll still lose it any way should you go ahead with repair. There’s no “magic” or advanced software troubleshooting or tricks that we can give you to fix the problem. If your phone suffered any physical damage like from an accidental drop or water exposure, there’s no guarantee that repair or replacement of parts will fix the issue at all. You either have to risk paying for an unguaranteed repair or buying a new phone.

Problem #4:Galaxy Note 5 won’t charge after repair

Phone wont charge. Battery keeps saying temperature too low. Swapped OEM 3000 mah Samsung battery with 3200 mah battery which caused that message to pop up because before it said battery was overheating. All this took place after switching out the charging port, LCD digitizer screen, camera lens and rear glass on Note 5. Back button and double square button won’t work either. — Efraino87

Solution: Hi Efraino87. You clearly have a botched repair here so the only solution for you is to ensure that the repair is done properly. If you were the one who fixed the phone initially, let someone with proper training and expertise do the repair for you instead (if you can convince them to do the repair of course). Technicians won’t often agree to do repair following a failed repair by someone so it may be a hard sell for you. The best that you can do is to assemble the phone as best as you can and refrain from mentioning you tried to repair the phone before.

Although we’ve repeated this several times before, we want to let you know that we don’t provide hardware troubleshooting and diagnostics.

Problem #5: Galaxy Note 5 sound volume lowers or mutes when playing music

Hi. When I’m listening to audio (Google Play Music, Audible, Youtube, anything), my sound will nearly mute (about 10% volume) constantly for anywhere from 2-30 seconds. The only temporary fix is to manually pause/play but then it happens again almost right away. Have tried closing all apps and everything i could find in settings. I drive 8 hours a day sometimes and this is maddening. Can’t figure out the problem. Any help is much appreciated. Thanks. — Travis

Solution: Hi Travis. Since this happens to multiple apps, wiping individual app cache and data won’t work. You want instead to just delete all data for all apps and see how it works afterwards. Here’s how to do that:

  1. Open Settings app.
  2. Tap Device maintenance.
  3. Tap Storage.
  4. Tap More options on the upper right hand part of the screen (three-dot icon).
  5. Tap Storage settings.
  6. Tap Cached data.

If wiping all cached data won’t help, try to observe the phone in safe mode while playing music. There may be a third party app causing the problem. Refer to the steps on how to boot your Note 5 to safe mode.

Finally, don’t hesitate to do a factory reset if the problem stays. An issue like this is almost always caused by a software bug so factory reset should take care of it.

Problem #6: Galaxy Note 5 notifications not working

I have a Galaxy Note 5. For no apparent reason notifications do not come through; the phone doesn’t ring when a call comes through and notification sounds do not sound either. I’ve gotten into the habit of checking to make sure notifications are set to sound, but at some point they just stop. I have to restart my phone and then the notifications will start up again. Why is this happening? — Gaudiellom

Solution: Hi Gaudiellom. Erratic notification behavior is almost always caused by a software bug. Unfortunately, there’s no way to tell why such bug develops so all you can do is to address it when it becomes an annoyance. To fix your problem, you should do the usual software troubleshooting such as the ones we recommend for Travis above. Try to wipe the cache partition first, then delete the cached data for all apps if nothing positive comes out.

An important thing that you must do is to see how notifications work when the phone is booted to safe mode. Be sure to start the phone in safe mode for at least 24 hours so you’ll notice any difference. If there’s no change at all, factory reset your Note 5.

Problem #7: Google Play Music app keeps running even when it’s not being used in Galaxy Note 5

Since the most recent update I did on 4/13/17, every now and again my usage manager widget says I have 1 app running. Every time I open it the only app running is Music. The problem is that I have never used the Music app and I have no idea why it is randomly running in the background. Usage Manager says it has used Foreground data, but this shouldn’t be the case if I have never open the app, yes? It’s just simply annoying and I don’t understand why this is happening. Any insight will be greatly appreciated. — Kyle

Solution: Hi Kyle. If you’re referring to the pre-installed Google Play Music app, you can simply disable it so it stays off and stops running. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, look for Google Play Music app and tap it.
  4. You’ll now see a list of stuff that gives you information about the app, including Disable, Force Stop, Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Force Stop first.

Observe the phone for a day and see if that will stop Play Music from running. If not, go back under Applications and hit Disable.

Problem #8: How to set up Galaxy Note 5 notifications

I did a update on my Note 5 last night, EVERYTHING changed. The biggest change that I don’t like is the pop up notification now. I can’t turn them off. before I could turn them off and leave the sound and vibration on so that I know that a message is coming in. Can you please guide me? I’ve tried everything. it’s annoying to keep seeing that pop from Whatsapp and other messaging services when you’re doing something else on your phone. I’ve turned off Whatsapp pop notification but still it’s not working. Please guide me with this. — Anokhipreeti

Solution: Hi Anokhipreeti. With Android Nougat (Android 7), customizing notifications has become even easier for users so we don’t know if we understand your problem exactly. When you go under Settings>Notifications, you’ll immediately be given the option to either block All apps or selected ones only. It’s up to you how you go about it. For example, if you want to block some app notifications only, you can simply slide the All apps slider to the right to allow all apps to notify you. After that, you can go over the list of apps and slide the slider to the left for those ones you don’t want to receive notifications from.

Alternatively, you can tap on ADVANCED at the top right corner screen so you’ll have the option to customize how you receive notification for a particular app. For example, if you want to continue to receive notifications for Whatsapp app but only silently, you can do it here.

Just try to play around with the Notification settings on your phone a little bit and you’ll easily get a hang of it.

Problem #9: Galaxy Note 5 makes sound notification around 1 AM or 2 AM

This is the second time that I am aware of that my phone sounded a notification (a weird sound, not my normal notification sound) without any notification. I checked that I did not select to be reminded of notifications. That was off. The noise seems to come around 1 or 2am. The noise happened while I was running Marshmallow and now that I am running Nougat, the noise is still present. I’m starting to think I’m bugged! Please help! — Mandy

Solution: Hi Mandy. It’s difficult for us to figure out what that noise is if we don’t listen to it first. If possible, try to capture the sound first using another device and contact us again with the audio attachment so we can help you.

Keep in mind that a Samsung device can produce sounds  for a variety of reasons and each of them does not necessarily be accompanied by a notification or message.

Items such as below can produce sounds in your Galaxy Note 5:

  • Music, video, games and other media
  • Ringtone
  • Notifications
  • System

Sound notifications can also be produced by apps. If you suspect that your phone may be compromised, do a factory reset to remove all apps and updates and observe the phone for a few days without installing anything — apps or updates. Absence of the mysterious sound though does not necessarily mean you’re actually bugged. Again, it may be caused by one of your apps or by the system.

If you are fond of installing apps without checking the reputation of their developers, it’s high time that change your attitude. Malicious software or malware in Android are usually transmitted via apps so if you are not careful with what app you install, you only have yourself to blame. Try to stick to mainstream or official apps. Avoid installing games or anything from unknown publishers.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 turns off by itself when battery is low, not reading SD card, other issues

Hello Note 4 users. We bring you another post that addresses some Note 4 issues we’ve received recently. If you already sent us your own inquiry but do not see it published here, please keep watching for more upcoming Note 4 articles in the coming days.

Below are the specific topics we are discussing for you today:

  1. Galaxy Note 4 unresponsive and won’t turn back on
  2. Galaxy Note 4 mmc_read_failed error, randomly rebooting
  3. Galaxy Note 4 turns on but screen remains black
  4. Galaxy Note 4 Bluetooth and Hotspot not working
  5. Galaxy Note 4 turns off by itself when battery is low
  6. Galaxy Note 4 shuts off when battery level reaches 30-15%
  7. Galaxy Note 4 not reading SD card
  8. Galaxy Note 4 won’t start in normal, recovery mode, only boots to download mode

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 unresponsive and won’t turn back on

Hello! My Note 4 kept restarting a couple of weeks ago, and eventually turned off and never cut back on. It will not charge or respond at all. I have recently purchased a new phone (S8+) and after activation I realized that I do not have all of my contacts. Apparently only a few contacts were backed up to Google. Is there any way I can retrieve my contacts from my Note 4? I have tried a new battery, which did not work. I also went to Geek Squad and they told me it sounded like a mainframe problem and nothing could be done. Hoping there is some resolution!        — Ebony

Solution: Hi Ebony. The only troubleshooting that you can try on your end for this type of issue is to see if you can restart your Note 4 to different boot modes. If the phone remains unresponsive after trying all the three boot modes, a thorough hardware diagnostics must be run to determine whether it’s a general hardware issue, or a component failure like a bad charging port, which can relatively be replaced easily. If the Geek squad’s assumption is correct, there’s virtually nothing that you can do about it. The Nand chip that keeps your data is integrated to the motherboard so if a bad motherboard itself is the cause of the problem, there’s no way you can recover anything. That means that your phone is as good as dead.

For reference, below are the steps on how to boot your Note 4 to different modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #2: Galaxy Note 4 mmc_read_failed error, randomly rebooting

Hi. My Note 4 had an error, mmc_read_failed, and i sent it to repair. They replaced a component, (think it was something like vga card, not sure thou) but the phone, despite not showing that error again, remains with problems. Unless i have it in the battery saving mode, it turns off and then keeps trying to reboot – it turns on, shows the first screen where it says “Samsung Galaxy Note 4” (even before the samsung logo, before asking for the pin) and then switches off again, and keeps this cycle, and only stops when i plug it to the charger. I don’t know what this problem is – maybe it is something battery related? Should i buy a new battery? Or is it something more severe? I got all the latest software updates, and did several factory resets, and soft reset fix and similar. Thank you for your attention. — Gonalo

Solution: Hi Gonalo. mmc_read_failed error is usually accompanied by other information about the phone but in general, it signifies an on-going component or motherboard failure. Since the phone has been repaired but still continues to act erratically, the only hope you have of fixing the problem is returning it back to the shop who did the repair, or by replacing it. At this point, the symptoms you’re reporting can be caused by different factors including a faulty battery so we can’t say for certain what they may be. In general, if you’ve already exhausted software troubleshooting for this issue including a factory reset, you should really start looking at hardware. We’re sorry but there’s nothing much that we can do to help in this one. Hardware troubleshooting requires that we check the device physically and we can’t obviously do that. If you think it’s worth another couple of hundred dollars to be repaired, we say you send it to another shop.

Problem #3: Galaxy Note 4 turns on but screen remains black

Good morning. I dropped my Galaxy Note 4 on the ground (I know, genius!), and while it shows signs of life–blue light, vibration when turned off and on–the screen is black. I have tried several methods for resetting it, including removing the battery and holding the power button for 1, 2, or 3 minutes; holding the power, volume, and/or home buttons in different combinations; and even gently smacking it. Still, nothing has changed. When I call this broken phone from another phone, it goes straight to voicemail. — Shane

Solution: Hi Shane. If your Note 4 was working normally before you dropped it accidentally, then you can assume that it may have a hardware malfunction at this time. Unnecessary shock from a drop can lead to all sorts of physical damage so it’s safe to say that bad hardware is to blame here. The screen assembly may be broken or came loose from the motherboard causing the black screen. Because you can’t obviously fix a hardware problem with software solutions, your only options right now are either to have it repaired or replaced.

Problem #4: Galaxy Note 4 Bluetooth and Hotspot not working

When I hit the button for Bluetooth it will not come on, it automatically shuts itself off. Same issues with my mobile hotspot. When I turn my hotspot on it doesn’t turn on it just shuts itself off. I have a Samsung Note 4 originally under T-Mobile but we now have Metro PCS. Both hotspot and Bluetooth worked fine under the new carrier. I have tried deleting any apps that I’ve downloaded, I’ve tried removing the battery and I’ve tried restarting the phone. I’m not even sure why it just stopped working as it was working fine the other day and then one day just stopped working any suggestions would be greatly appreciated. Thank you. — Andrea

Solution: Hi Andrea. There may be a software-related bug causing this problem so the first troubleshooting step that you want to perform is to wipe the cache partition. Here’s how it’s done:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Cache partition wipe addresses possible system cache issue but if nothing changes and both services (Hotspot and Bluetooth) remain as non-working, consider doing a factory reset to revert everything back to their defaults. Here’s how it’s done:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Vol Up key.
  6. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  7. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #5: Galaxy Note 4 turns off by itself when battery is low

I own a Note 4 N910G variant. The issue I have is that whenever my battery reaches about 40%, the phone simply shuts off and to turn it back on, I need to plug in my charger. My phone is rooted and I’m currently running a custom ROM. However, the issue with the battery was also occurring even when I had my stock ROM even with no root. I bought the phone back in 2014, so I would like to know what could be the issue. — Jerry

Solution: Hi Jerry. If the phone is now over 2 years old, it’s very likely that the battery has already lost significant capacity to hold a charge, causing the phone to shut down  randomly. It may also just be software failing to read the true levels of battery level so there are three things that you want to try:

  1. recalibrate the battery
  2. factory reset the phone
  3. replace the battery

To recalibrate the battery, follow these steps:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If the phone continues to behave erratically after battery recalibration, you should wipe it with factory reset (steps provided above). If that won’t fix the problem either, consider getting a new Note 4 battery.

Problem #6: Galaxy Note 4 shuts off when battery level reaches 30-15%

Hello. I have a problem with my Note 4. At first the phone dies at 30-15%. now the phone screen freezes and goes black. Only the small indicating light is blue sometimes on and off and I have to take out the battery and try to turn it on again. sometimes it does and sometimes it doesn’t so I backed up my data and tried to factory reset it but it still is the same problem sometimes. when i’m talking on the phone it just hangs up and the screen goes black. not sure if it turns off or freezes that time. Any help? thank you. — Moe

Solution: Hi Moe. Your issue may be similar to Jerry above. If you’ve already tried factory reset before contacting us, now is the time to get a new battery replacement. If the issue lies on the battery, this should fix the issue easily. However, if the problem is caused by something in the motherboard, a repair or phone replacement may be your only effective solution. There’s no direct test that you can do to identify which component may not be working correctly but if factory reset won’t change anything, you can assume that bad hardware is causing the trouble.

Problem #7: Galaxy Note 4 not reading SD card

Good morning. I saw your site while trying to trouble shoot my problem and figured I would give you guys a shot. I have had my Note 4 for almost 2 years now and the first day I had got the phone, I had inserted a fresh SD card, brand new. One morning I awoke to find that my phone all of a sudden wasn’t reading the SD card. Is there anyway to fix the problem without a computer? And if I need a new SD card, is there anyway to salvage what’s on the old one without corrupting the new one? I hope you guys can help, thank you so much. —  Rich

Solution: Hi Rich. SD card troubleshooting is common sense troubleshooting only. It doesn’t need advanced software tricks to know if a problem lies on the card itself or on the phone.

The first thing that you want to do here is to insert your SD card to another phone. Make sure that you turn the phone completely off before removing the card. This is one of the most common reasons for SD card corruption (another is interrupting the device while it’s trying to read from or save something to the card). If a second device also fails to read the SD card, that’s a clear indication that the SD card has been corrupted. To use the SD card again, you should reformat it using the device you will be using it with.

It’s very rare to encounter a bug that causes a phone to not read an SD card but if the  second phone will read your SD card fine, that means that the problem must be on your Note 4. You should do device troubleshooting like the cache partition and factory reset to fix it.

A corrupted SD card means a portion or the entire memory module is damaged or became unreadable. In either case, there’s often no way an average user can check which of the two is true. If you think recovering the files from that SD card is worth hundreds of dollars, you can try to use the services of some companies that offer advanced file recovery techniques. Keep in mind though that file recovery is a tricky business and does not guarantee a positive result. If you want to risks a lot of money to recover your files, search for a reputable file recovery company in your area via Google.

Problem #8: Galaxy Note 4 won’t start in normal, recovery mode, only boots to download mode

A few weeks ago my phone started slowing down. It takes a while for the lockscreen to show when you wake it up from standby. Interface seems very unresponsive sometimes. I’ve rebooted several times but this didn’t seem to help. Before this I’ve never had any problems, other than just before this the phone started giving error reports. At the start of this week my phone started rebooting periodically. It happens even when I put it on my desk without touching it. With or without charger connected. Battery time has always been great. A few days later it doesn’t turn on anymore. Removing the battery and holding the power button for one minute seems to work sometimes, but often it doesn’t turn on. I’ve tried restoring to factory settings using the settings menu. But every time I click it it just shuts down without restoring. Pressing volume up, home and power doesn’t get me into recovery booting. It goes to a screen with DOWNLOADING-DO-NOT-TURN-OFF-TARGET. I’ve taken out the SIM and the SD card and uninstalled Whatsapp. But this didn’t help. I don’t know my android version.         — Chris

Solution: Hi Chris. If your Note 4 no longer boots to normal or recovery mode, the only available troubleshooting step for you may be to reflash a stock firmware to it.

Flashing requires a computer to do so make sure you have one. We don’t provide a guide on how to flash a device in our blog but you can find one online by searching for it. Flashing is basically modifying core system files so you should be careful when doing it. Be sure to use the right firmware for your phone model. If you aren’t confident in doing it, let someone who has done it before do it for you. We also recommend that you do some research to familiarize yourself with the steps ahead of time so you have an idea how to do the actual process.

Flashing is a risky step that’s why it’s not recommended by Samsung for its end users. Do it at your own risk.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Can’t transfer files between Note 4 and Galaxy S7 via Smart Switch, other issues

Hello everyone! Welcome to another #GalaxyNote4 post. As usual, we’re bringing you another article that discusses a number of Note 4 issues and their respective solutions. We hope you’ll find this helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 not turning on

Hello, my name is Thalia from Puerto Rico. So I have been experiencing problems with my Note 4 and it all started after the phone was updated. It started to turn off on its own and sometimes it wouldn’t turn on unless I was in a rather cold place. I thought it was the battery but before it stopped turning on, the camera became useless. I couldn’t use the frontal camera at all; it would immediately close the camera or send an error notification.

My friend has a Note 4 as well and I used it to check the battery and it charges normally but when I try to charge on my NOTE 4 it won’t even vibrate. My sister accidently left it in the freezer for a few seconds but it might have damaged it more. Do you think there is a way to fix it? — Thalia

Solution: Hi Thalia. Well, first of all, leaving a smartphone in a freezer is never a good idea. Temperature extremes (hot or cold) is harmful for the battery and electronic components. Whoever suggested that to you or to your sister clearly did not know what he or she was saying.

Secondly, if your Note 4 won’t turn on at all, even after using a second known working battery, there’s nothing much that you can do at all. The most that you can try is to see if you can restart the phone to alternate modes. If the phone remains unresponsive or stays dead, let a professional check the hardware. Better still, just replace it.

Here are the steps on how to boot your Note 4 to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy logo shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the Samsung Galaxy logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem 2: Galaxy Note 4 won’t power back on

I’ve been having problems with my phone that is acting up. I looked for info online and found your post. I’ve tried all your steps in the procedure and nothing has done the magic. Let me explain to you the whole story on my darling phone.

So it was a gift from my ex-boyfriend who bought it off of his sister, (who doesn’t like me that much). She supposedly had the phone only for a few months then “grew tired of it” and wanted a new one. So she sold it, and in my mind, came out with the better end.

My first day trying it out I noticed that after a while of using it and putting on all the features I use (not much since I don’t like to fill up the storage and make it slower) it started shutting off. Every time I tried turning it back on, it wouldn’t even start completely and turn back off again. I decided to charge it and apparently it was low on battery, or so I thought. Like two days later the same happened and I couldn’t believe it was out of charge already since I hadn’t used it that long, but it looked like it was also it.

So that’s when I decided to buy a new battery. It worked for like 2 or 3 months when the phone started freezing up and locking a bit. Not long after it started the same shutting off thing and every time it would start turning on, it would shut off again and again. Until one day if just didn’t turn back on. That has been my journey up till now with my darling phone, which I just bought a new battery and hoped that would be it, but still not doing so much as a flicker.

Hope someone can tell me a way to make it feel better without making my wallet hurt. Thanks in advance and hope to hear from you soon. — Valdez

Solution: Hi Valdez. Please see our suggestions for Thalia above. Keep in mind that although it’s rare for a Samsung battery (we assume you bought an original one) to malfunction just months after initially using it, it can still happen. If you know someone with a working Note 4, try using their phone’s battery to see if it’s a battery problem or a device issue.

 Problem 3: Galaxy Note 4 drains battery fast

Hi. it has been almost one and half years i have had purchased my Galaxy Note 4 from an authorized dealer. Last month, my battery suddenly decreased by 30% while it was switched off. From then, even if i do day to day work i feel that the battery drains so quickly. and the worst thing is even if i switch it off during night time, the battery has been drastically decreased.

i took the device where i purchased and they said there is no issue with the device and asked me to replace the battery as they had no stock of Note 4 batteries available at the moment.

so i purchased a battery from a shop which is not an original battery and it worked well until yesterday.  the same battery draining issue occurred again. and when i try to replace the battery they said that the issue is with the motherboard and there is a shortage in motherboard.

What am i to do? What’s the exact issue according to your experience?

i wonder why the battery drain by 30% to 50% even the phone is turned off during the night. Thank you. — Kasun

Solution: Hi Kasun. You should not limit the possible reasons for a battery drain issue to two things only — bad battery and motherboard problem. In a lot of cases, battery drain can also be due to a huge number of apps, malware, incompatible apps, or improper usage habits. To see if your particular battery issue is due to apps or improper usage, do a factory reset and observe the phone. Expectedly, your phone will have lower battery consumption after a factory reset when there are no apps installed. If the problem continues even when there are no apps in the phone, that’s indicative of a device or battery issue.

Keep in mind that the more apps you install, the higher the chance of the battery draining fast. Not all apps are created equal so there’s always a possibility that you may have installed a poorly coded one. Try to install apps that puts apps to sleep like Greenify and see if that will slow down battery drain.

Problem 4: Galaxy Note 4 stuck in boot loop

Hi. I own a Samsung Note 4 Edge (SM-915G). One fine day when my phone was out of charge, I had to put it on charge and tried switching it on. It did switch on all well but minutes later it shut down and then the endless cycle of boot loop started. I tried going to recovery boot however never got lucky enough to see that screen. Eventually I thought reinstalling the OS using Kies might help me. It all went through fine till the phone restarted and went to the erasing screen and then I saw the “No Command” with the green guy flat on his back. I tried this couple of times but all in vain. The phone does charge and show me the charging status. Hope it’s not a hardware failure. If yes which part could it be. If it is ROM which I cannot replace i guess can I boot from SD.

Also if it is not H/W failure what can I do? Any advice will be highly appreciated. Thanks. — Sandeep

Solution: Hi Sandeep. Try to see if flashing the bootloader might help. If that won’t fix it either, there may be an unknown hardware problem that results to this problem. In that case, you’ll want to have the phone replaced.

Below are the steps on how to flash a bootloader. Exact steps may vary depending on your phone model so be sure to find a good guide.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 5: Galaxy Note 4 calendar app not working as expected

Calendar notifications are erratic. Sometimes I get the notification and other times I don’t. For example, I had a hospital appointment today and I had set 2 notifications (4 days previously) for one day before and 1 hour before, but neither went off. I checked the phone and both the appointment and the notifications were set correctly, in fact I was watching the phone as the 1 hour one passed just to be sure I wasn’t missing it. I have tried short test notifications and they always seem to work but I just can’t rely on my phone for actual appointments. This has only recently started happening in the last month or so. I have tried a soft reset a couple of times with no improvement. I have tried entering the appointments in the calendar via the widget and in the Google Calendar but no difference. Any help would be much appreciated. — Peter C.

Solution: Hi Peter C. If your test calendar notifications work as expected the actual ones don’t, we really don’t have an explanation for you. The only suggestion we have for you is to wipe the cache and data of the calendar app. If the same app fails again, you must try another app.

To wipe an app’s cache and data, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

Problem 6: Galaxy Note 4 stuck in boot loop after updating apps

Phone updated 5 apps earlier this evening- soon after, phone began rebooting by  itself. Tried a restart, but the phone continuously reboots, never getting past the Samsung Galaxy Note 4 page, before it vibrates and reboots. I am unable to get into safe mode. Holding the down volume key does not work, the phone continues to reboot. If I hold the home button and the down volume, it tries to download the custom OS, I waited 3 hours- nothing. If I hold the up volume and home while rebooting, I get to the recovery screen, but still no options to get to safe mode. Any help appreciated. PS I have no clue which version I am running. — LEO BLAIS

Solution: Hi LEO BLAIS. To fix the problem, try wiping the cache partition first.

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

If that won’t fix the problem, do a factory reset to via Recovery mode. Here’s how:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 7: Galaxy Note 4 keeps on rebooting on its own

I hope you well. My Galaxy Note 4 switches on and off maybe 10 times in less than 30 Seconds. I went to see a technician at the mall and he said it’s a software problem. I also know my battery was messed up so I went to get a new one. That’s when they told me it’s a software problem. I would like to know how do I fix this because they are charging me too much money for fixing it. I would perform hard reset but it doesn’t want to turn on. It’s just on and off in a split second. I look forward to your feedback and thank you for taking some of your time to read my email. — Siphelelekibi

Solution: Hi Siphelelekibi. Kindly refer to our suggestion for Sandeep above.

Problem 8: Galaxy Note 4 won’t install an update

I have a Verizon Samsung Galaxy Note 4. Last update was for update N910VVRU2BOK3 back in 7/2016. It failed with error code 555. When I check for system updates via my phone it says my phone is up to date. Yet the last successful update was done in 8/2015. I have cleared app caches, did a system cache partition clear and the note 4 still says no updates – system is up to date. How can I get the latest system update to download and what version should that be? — Fsuseminole43

Solution: Hi Fsuseminole43. One of the common reasons why devices do not receive over-the-air updates, that is updates pushed by carriers via their network, is incompatibility. For example, if your phone was built for a particular carrier like Verizon and you’re using it in another network like AT&T’s, you can’t expect to receive an update at all. That’s because AT&T won’t push updates to your device simply because their firmware version is incompatible with yours. If you want to update your phone, you must re-register it with Verizon first.

If you were to update this phone on this same network before, there may be another reason why it no longer works at this time. Do a factory reset and see if that will allow you to update. Otherwise, you have to other choice but to manually install the latest Android version by flashing it. Use Google to find for a guide on how to do that.

Problem 9: Can’t transfer files between Note 4 and Galaxy S7 via Smart Switch

Hey Droid guy. I just got a Galaxy S7 edge and am trying to use the cable they provide to do the Samsung Smart Switch. My wife got same phone same time but had a Note 4. She transferred all her apps, Facebook, games, etc. I didn’t see an easy way to switch my USB to transfer so I went into developer mode and it says it’s switched but still nothing happens when I open app on both phones and have wire plugged to both. — Steelcurtaindan

Solution: Hi Steelcurtaindan. You can move files via Smart Switch either in wired or wireless modes. If you’re attempting to connect both devices via USB cable, the following must be met:

  • Both devices must have Smart Switch app installed.
  • The USB setting on the old device must be set to transfer media files (MTP). You can access this option by pulling down the notification bar and selecting your USB transfer options. This will not be available if your phone is not connected to a compatible device via USB cable.
  • The USB connector must be connected to the new device, not the old one. This should be the setup and not the other way around.

If you can’t make file transfer via USB cable, try the wireless option.

Alternatively, you can also try to move your information first to a computer with Smart Switch installed to it, before copying those information to any of your phones. You can follow this link for more information.

Problem 10: Galaxy Note 4 won’t display contact names during calls or when receiving SMS

We rebooted back to factory reset on my Samsung Note 4 and were able to put the contacts back in; however, it doesn’t let me know who is calling or texting. it just gives me the phone #. I have added a couple of apps that identify phone numbers but they still don’t show especially when a text comes in. It is an American phone but I am currently in India so my carrier here is Idea. I added the Idea app in too. — Diane

Solution: Hi Diane. This problem happens if your phone is confused what contact name to display because there are duplicate or multiple contacts of the same name. Create a backup of your contacts and wipe the data of the Contacts app (refer to the steps above). Once you’ve cleared the Contacts app’s data, create a single contact in the app and ask that contact to call or text you. If his or her name is displayed properly, add the rest of your contacts in the app as well. Again, make sure that you don’t create duplicate contact names.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 won’t send SMS, keeps saying “pending,” “authentication failed” error when using music apps, other issues

Hello #GalaxyNote5 users! Welcome to our latest Note 5 article for this day. As usual, we discuss more Note 5 problems and troubleshooting here so we hope you’ll find this useful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 5 loses battery power fast

I have a Note 5 and noticed that when the battery is draining fast. i have it on light battery saving mode and when i use camera or flashlight it goes down a percent instantly and have 16h 57m 45s on battery and its at 28% but only had 2h 12m 5s screen on time. I turned off social apps, have GPS on save mode and wiped cache partition. I am about to get the battery replaced but i would hate to pay for it and it doesn’t fix it. The idle discharging time is fine after 12 hours it went from 73 to 63. — Damiand1923

Solution: Hi Damiand1923. Battery drain is one problem that usually have more than one possible causes so it’s really tricky to diagnose. The most effective way to zero in on the real cause is to spend some time and effort in addressing all possibilities until the issue is gone. Some of common reasons why a battery may act erratically includes (but are not limited) to the following:

  • too many apps installed
  • poorly coded app/s
  • bad battery
  • operating system glitch (coding-related)
  • unknown hardware malfunction
  • poor usage habits

We suggest that you try to recalibrate the battery as the first. This will force Android to adjust how it detects the actual battery levels. Sometimes, updates or installation of new apps can cause unanticipated issues with other apps or services resulting to your issue. If you haven’t tried it yet, here are the steps on how to recalibrate the battery:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Should nothing positive come out after calibrating the battery, don’t hesitate to do a factory reset. By doing that, you can check there’s a software issue causing the problem. With all software settings set to their defaults, your device should be able to manage the battery properly again.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy Note 5 completely.
  3. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  4. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  5. Once the Android logo shows, release both the Volume Up and Home buttons.
  6. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  7. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  8. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  9. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.
  10. Observe how battery consumption works for 24-48 without installing any third party apps.

Both of the procedures above are meant to address issues with the software and to some extent, with apps. If the problem returns even during the observation period, go ahead with battery replacement or repair.

Problem 2: Galaxy Note 5 charging problems after Nougat update

Battery problem started right after a system update one or two months ago. Here’s the problem: Before update: Normal charging maximum to 2.5 hours. Fast charging: to 1.15 hours. Cellphone was working perfect as a clock. After update: Normal charging: 5 to 7.5 hours (non sense at all). Plus, every time it gets interrupted in the middle, it stops charging when 60% or 70% (around). Fast charging: it seems the same timing above, around 1.15 hours, but seems like generates more heat. — Albert.kazazi

Solution: Hi Albert.kazazi. Make sure that you wipe the cache partition first. This will force the phone to delete the current cache and replace it with a new one. At times, installations of apps and updates can corrupt the system cache, which in turn, can result to problems. If you haven’t done it yet, here are the steps:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

You want to factory reset the device if the problems remain after wiping the cache partition.

Problem 3: Galaxy Note 5 won’t unlock screen at random

My Galaxy Note 5 occasionally won’t unlock. After I hit the unlock button or home button the screen will come on for a second or 2 and then black out. It sometimes allows me to get as far as my home screen before going black. The only way to get it working is to keep unlocking it and immediately holding the unlock button to pull up the power off/ restart screen. If I’m quick enough to restart it it works fine afterward. It’s sometimes easy to do and others goes out so quickly I can’t restart it until several dozen attempts. I’m worried it won’t work when I really need it to. Any tips on how to fix it? — Robyn

Solution: Hi Robyn. To know if this is a software issue, you must do a factory reset and observe how unlocking works for a day. As mentioned above, you have to make sure that you don’t re-install apps right after a factory reset. If the problem continues even with the device already factory reset, there must be a hardware problem behind it. It’s also possible that the issue lies with the power button so you should have the phone checked or replaced.

Problem 4: Galaxy Note 5 stuck in boot loop

My husband’s Galaxy Note 5 is doing the loop boot thing. I have soft restarted it a few different times, with extended hold times each time. It hasn’t worked. My phone did this a few weeks back and soft reboot fixed it. Please tell me this can be fixed. It is a 2nd hand phone with straight talk service. So no way to go and have it replaced. And can not afford a new one. He has had it for a year. Thank you. — Leslie

Solution: Hi Leslie. Boot loop issue usually happens after a failed update or software modification. In some rare cases, it can also be caused by hardware malfunction. We suggest that you flash the bootloader to stock version first. If that won’t fix the boot loop issue, you should consider repair or replacement.

Below are the sample steps on how to flash a bootloader. The exact steps may vary depending on your phone model so make sure you do extra research about the subject. Keep in mind that flashing is basically a modification of core system files. If not done properly, you can permanently brick the phone. You also need a PC to do this procedure.

Problem 5: Galaxy Note 5 keeps sending SMS saying SIM was recently changed

Recently had my SIM replaced. They didn’t complete the install well. Now every time I restart my system a notification gets blasted to my contacts saying my SIM card was recently changed. Sender: SIM change alert NJ SimChip removed IMEI: 353877075307367 And I get the following Free Message: Unable to send message – Message Blocking is active. I believe that they did not complete all the settings . Urgent help. — Nosh

Solution: Hi Nosh. There’s nothing third party support teams like us can do about this problem. You must work with your carrier to fix it. Only agents with access to your account can deal with this issue. Based on the error messages above, it appears that your account may not be properly configured on their end. Make sure that you give them all the error messages you’re getting when using network services to help them identify easily where the problem lies.

Problem 6: Galaxy Note 5 has persistent “new message” notification

I have a Note 5, basically stock. This is my first phone that I didn’t root and customize. After an over-the-air update, messaging would only give ‘new message’ notifications. In the settings for messaging, the box for preview message under notifications in settings is checked. Unchecking the box tales away the check, but it is back the next time I enter settings-notifications. Same thing happens in safe mode. I have done a soft reset (no battery for a minute) with no changes. Before the update (long before) I started using Knox for a short time which took away the option for no lock screen. I didn’t remove Knox until after the on air update. I have the option of no lock screen again, but messaging still only shows ‘new message’ in the status bar or lock screen. Is my only alternative a factory reset? — Ken

Solution: Hi Ken. Try a cache partition wipe first (steps provided above). If that won’t fix the bug, consider deleting the messaging app’s cache and data by doing the following:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

If these two procedures won’t help, yes, your only alternative may be a factory reset.

Problem 7: Galaxy Note 5 showing “authentication failed” error when using music apps

I’ve been having this problem with my phone, Samsung Galaxy Note 5 where I use certain music streaming apps and my wifi connection kicks off and on. Until finally kicks off with it “still connected” but I receive an error where it says “authentication failed.” The music apps where the problem happens with are: Google Play music, Spotify, and Pandora to name a few. The apps it works with are: TIDAL and iHeartRadio. I’ve tried all sorts of troubleshooting; called up MetroPCS and everything they had me do, I already tried so… If you can offer me a better solution… Ffs… Please!!! — Andrew

Solution: Hi Andrew. We know that most of the apps you’re having a problem with are third party but we still recommend that the first step that you want to do is to observe the phone in safe mode. This will allow you to check if the issue continues when using Google Play Music app. We assume that since you’re getting the same error when using Google Play Music, Spotify, and Pandora, the test result with Play Music should also be the same for the rest.

Basically, we want to check if a third party app is causing the erratic behavior of your wifi connection. Safe mode blocks third party apps and services so if Play Music app will work normally while in safe mode, that’ll be a confirmation of our hunch. To identify which of the third party apps is causing the problem, you must uninstall apps one by one, making sure to observe the phone after every uninstall.

To boot to safe mode, follow these steps:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.
  7. Turn the phone back on and check if Google Play Music app works as expected.

If the issue continues even when the phone is in safe mode, do a factory reset.

Problem 8: Galaxy Note 5 won’t boot up normally after installing an update

Hello DroidGuy. I am in trouble !!! I have a Galaxy Note 5 (China, ChinaUniCom carrier). I am sorry but I am not sure what Android was on before the update – but I think it was Android 5. The phone one day got the download for Android 6 from my carrier. I did keep it on my phone but only (tried to) update it yesterday. (I had about 3GB free space, the downloaded files were on the phone). The update went through, the phone restarted several times (as far as I can say) and it also updated all applications (that part I saw and I think this was also finalized). Then the phone did another restart (or maybe still several actions and more restarts – I left it unattended for maybe 15 minutes). When I took the phone again the display was black.

Also when pressing the ‘On’-button it stayed black. When pressing the ‘Home’-button or touching the ‘Return’- and ‘Task’-area beside the home button nothing happens. Only when pressing ‘On’ for a long time the pop-up for ‘switch off’, ‘restart’, ‘flight mode’ and ’emergency mode’ came up. After that pop-up I see the regular background colors but no apps, no whatsoever, appears on the ‘desktop.’

Restart, Switch off and on, taking the battery out for more than 30 seconds doesn’t change anything. I then went into recovery mode and wiped the cache partition – also with no positive outcome. Can you tell me what I can do ? (I would like to avoid the factory reset if possible). Thank you very much for the very appreciated support Regards from China, Robert Faj

P.S.: When the phone is off and unplugged and I connect the charger the display shows the battery sign with 0%. When I (during display of 0%) reconnect the charger it shows 90% (or more – depending on the current status).

Also when switched off and connected to the charger and I press the home button it shows the current charging state (so the home button is properly working !) – During the update process the phone was continuously connected to a charger. — Robert Faj

Solution: Hi Robert Faj. It’s hard to tell what occurred exactly during the update that resulted to this issue but if installing an update was the only thing you did differently prior to this problem, then something must have corrupted the bootloader. To check,  you want to flash the bootloader back to stock via flashing. This requires more advanced steps and a computer so make sure that you find a good guide. We can give you sample steps on how to flash the bootloader but the exact steps may vary depending on your phone model.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 9: Galaxy Note 5 keeps showing no signal reception, no sound when pressing Volume buttons, keeps rebooting on its own

Several issues with my Galaxy Note 5. When I turn on the phone, there are no signal bars at the top. If I dial a number and select Call, the icon turns to End Call for a second and then fades out. When I check for a signal with my old phone, there is a good signal. Although I have sound and volume for the ear speaker and loud speaker, when I press the volumes keys, the volume bar moves on the screen but there is no button sound for the volume level. Sometimes, when I select Settings, the ON/OFF option buttons are all off and the screen is locked. I cannot scroll down the Settings screen. But if I slide down the notification screen twice, a screen shows the options and the ones that should be on are now on. Today I noticed that the phone rebooted three or four times on its own. I’ve gone through several Customer Service sessions with both Sprint but no solutions. — David

Solution: Hi David. Make sure that you do a factory reset first so you can compare how your phone works when all software settings are set to their defaults. Also, you want to check phone performance when there are no apps installed so factory reset is a perfect first step for you. If everything you mentioned here continue to occur after a factory reset when there are no apps installed, the problem must be hardware specific. In that case, you’ll want to have the phone repaired or replaced.

Problem 10: Galaxy Note 5 won’t send SMS, keeps saying “pending”

When sending a text message to a contact… message doesn’t go, remains “pending” for over 24 hours – even though I traveled 80 miles with the phone. Message only was sent after I noticed it – rebooted the phone and pressed the send button repeatedly the next day.

I had sent a text successfully a few hours earlier the first day to the same contact. This happened to two messages sent to two different contacts from a hospital. Pending persisted after leaving building. I know this happens when out of signal range, but to remained pending for 24 hours? I rebooted phone and messages no longer say pending so I presume they were sent. I was able to receive text messages from vendors (Amazon) about deliveries throughout. — Linda

Solution: Hi Linda. There must be a bug that prevented your text messages from being processed and sent properly. If that happens again, the first thing that you want to do is to simply restart the device. If that won’t help, you can then wipe the messaging app’s cache. If that won’t work either, delete the messaging app’s data. Deleting app’s data means restoring the application settings to its defaults, wiping all your messages in the process. If you have important text messages, be sure to back them up via Smart Switch before deleting the messaging app’s data.

 


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Galaxy Note 5 fingerprint sensor not working, not recognizing fingerprint, other issues

Hello Android fans! Welcome to our most recent #GalaxyNote5 article. As usual, the issues we cover in this one are taken from messages we receive from some of our readers. If you happen to send us your own issue but are yet to see them published, be sure to continue watching out for more Note 5 issues.

Below are the specific topics we’re discussing in this one:

  1. Galaxy Note 5 stuck in random reboot loop
  2. Galaxy Note 5 mobile data not working with 3G network
  3. How to display option to reply to a message on Galaxy Note 5 lock screen, how to show content on lock screen
  4. Galaxy Note 5 voice calling or advanced calling not working
  5. Galaxy Note 5 fingerprint sensor not working, not recognizing fingerprint
  6. Galaxy Note 5 can’t make phone calls after installing Nougat
  7. Galaxy Note 5 charges very slow, fast charge not working
  8. Galaxy Note 5 draining battery fast
  9. Galaxy Note 5 showing “Mobile Network not Connected” error after rear camera replacement

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 stuck in random reboot loop

My Galaxy Note 5 has gone into a perpetual restart loop. upon restart the phone home screen appears for about 3 seconds then the phone shuts off and restarts. Upon restart the Galaxy Logo DOES not reappear but only the SAMSUNG logo appears, then back to home screen for 3 seconds then restart etc… I tried cleaning the cache memory but this has not worked. I tried going into Safe Mode, the only thing this did is that it changed the theme on the home screen (not sure if as a result the entire phone memory has been wiped off) but this has not solved the issue.

I have no problem replacing the phone, the issue is data retrieval if this is still possible. Thanks. — Ramzi

Solution: Hi Ramzi. File recovery is only possible if your phone is stable and the operating system is working normally. This means that unless you’ll be able to boot the phone normally in safe mode or normal mode and the phone stays that way for minutes, no file transfer is possible.

Sometimes, a problem like yours is caused by a bad battery so if the phone continues to shut down by itself, make sure to send the phone in.

We don’t know what you did to your phone before this problem occurred but if you tried modify the software by rooting or flashing, we assume you already anticipate a problem like this. Only advanced users attempt software modification so we assume you are aware of risks that can result from such activity.

Problem #2: Galaxy Note 5 mobile data not working with 3G network

Dear sir. I bought an CDMA us phone of Sprint (Galaxy Note 5) and it is working fine with my local carrier. However the only issue is 3G as it was working fine until i update the software to Android 7 as the data through 3G is not working at all and the symbol of 3G is not appearing any more. However, 3G worked only for minute or more when the phone rebooted and tried to activate handsfree then after the attempt of activation fails the 3g symbol and connection disappeared again and this happen every time i reboot the mobile. Is there any solution? Thanks in advance for your assistance. — Abdulrahman

Solution: Hi Abdulrahman. If you’re positive that this problem started after installing an Android update, then you must do the basic software troubleshooting.

Wipe the cache partition

This should be the first thing that must be done for any post-update issues you encounter.  Some problems following an update are caused by a corrupt system cache so refreshing the current cache may be able to help. Here are the steps on how to wipe the cache partition on your Note S7:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Perform a factory reset

Another good thing to do in this case is to wipe the phone clean and revert all software settings and apps to their defaults. If the cause of your networking problem is caused by an app bug or software glitch, factory reset should be able to solve it. Here’s how it’s done:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Once you’ve factory reset the device, make sure not to re-install any app or update. You need to observe the phone for at least 24 hours to see if there’s any significant difference, or if the problem persists. If it does, then it’s very likely that the firmware you installed is poorly coded. If you received the update by air (OTA update), contact your carrier so they can look into the issue.

Problem #3: How to display option to reply to a message on Galaxy Note 5 lock screen, how to show content on lock screen

My Galaxy Note 5 used to show a preview of text messages when they came in and it had an option to reply right from the preview. This no longer is an option. It also no longer shows content when the phone is locked. I’ve gone through the steps you’ve set out by turning it off in settings, rebooting and then turning it back on and it still doesn’t work. I would love to have those features back! Help! 🙂 — Lesley

Solution: Hi Lesley. With Android Nougat, the three options (CALL, MARK AS READ, AND REPLY) usually available under a notification in a lock screen are hidden. To display them again, you must tap and slide down a notification.

To show the contents of a notification in the lock screen, you must do the following:

  1. Open the Settings app.
  2. Tap Applications.
  3. Tap on the application you want to edit.
  4. Look for Notifications and tap it.
  5. Slide the slider to the right to allow notifications.
  6. If you want to show the content of the notification in the lock screen, tap On lock screen and select Show content.

Problem #4: Galaxy Note 5 voice calling or advanced calling not working

I have an unlocked Note 5. I’m on a third party carrier on Verizon network. I cannot get video or advanced calling and it gives me an error that says we’ve encountered a problem activating Advanced calling 1.0 . my son’s girlfriend said that there is a update for Galaxy right now I think she’s got a 7 Edge. Mine shows it’s already updated but it honestly it doesn’t have all the cool features that the latest Android update supposed to have and I don’t know if mine’s really Marshmallow. Could this be because the phone is unlocked? — Chey

Solution: Hi Chey. Video calling or advanced calling are carrier-specific services so to get an accurate information, you must talk to your carrier’s support representatives. If your Note 5 keeps came from another carrier but you’re now using it in a Verizon network, you can’t expect that all apps and features on the phone will work. The phone may be network unlocked but the main software was not changed. That said, you can expect that not all pre-installed apps or services being offered by the original carrier can work on this device since you’re in a different network already. Again, we suggest that you talk to your current carrier and see if your problem is caused by incompatibility somewhere.

Your Note 5 should already be running Android Nougat (Android 7) and not Marshmallow (Android 6). To check, go under Settings>About device>Software info.

If it’s still on Marshmallow, that’s probably because your carrier can not update it by air (over-the-air) since it’s still running the firmware of the original carrier. If this is the case, the only way to update it is by manually doing it yourself. Installing the update by yourself is called flashing and it’s a risky procedure if you don’t do it properly. If you want to update the software, do some research and find a good guide that will tell what to do. Again, we want to warn you that flashing is risky and can potentially brick your device. Make sure you know exactly what you’re doing to avoid problems. Providing a guide on how to flash your phone is beyond the scope of this article so you should try to ask help from someone if you can’t find a good literature to help you.

Problem #5: Galaxy Note 5 fingerprint sensor not working, not recognizing fingerprint

I went to set up my fingerprint password. I guess I had done it in the past because it is just asking for my fingerprint when I try, instead of letting me set it up. (I’ve had this phone since it came out. It is now May 2017). It isn’t recognizing my fingerprint. I also can’t figure out the backup password. I read some other questions you answered, trying to get some help without bothering you. One person had said their phone isn’t connected to the internet, so the backup password is the only way he can try to verify. Does that mean there is something I CAN do over the internet to fix this, or do I have to do a reset? Also, I’m not sure which android version I am running on. I put Marshmallow because I’m pretty sure at one point I had that. I do all the updates the phone tells me to, if that helps. Thanks so much for your time! — Charlie

Solution: Hi Charlie. The first two simple workarounds for a fingerprint issue that you should try should be:

  1. soft reset, and
  2. cache partition wipe.

To soft reset your Note 5, follow these steps:

  1. Press and hold the Power (located on the right edge) and Volume down buttons (located on the left edge) for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select.
  4. The device should power down completely. It is recommended that the device be powered up in Safe Mode.

The steps on how to wipe the cache partition are provided above. Kindly refer to them.

If wiping the cache partition won’t work, the next step that you want to is to clear the data of the Fingerprint app. This will revert the app to its default settings, allowing your to set up your fingerprints anew. Here are the steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to Apps. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0 or 7.0.
  3. Tap the More settings icon on the top right corner (three-dot icon).
  4. Tap Show system apps.
  5. Once in there, look for Fingerprint app and tap it.
  6. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  7. You should now clearly see the Clear Data and Clear Cache buttons for the application. Tap Clear Data button.

Problem #6: Galaxy Note 5 can’t make phone calls after installing Nougat

T-Mobile pushed the Nougat update to my phone a bit over a week ago. Since then, I cannot make phone calls. Whether from Messages, Contacts, or Phone Log, after selecting Callee (person I’m calling) and pressing Call, the call screen flashes up, and then it says “Call Ended”. I can retry calling interminably with the same result. I can receive calls just fine, texting works, and 4G/LTE data works. I’ve found 2 workarounds to this problem — go into and out of Airplane mode, or turn Wi-Fi calling on and then off (I usually have it off) — which allow me to make 1 call – just 1! – after which the problem recurs. Your link, https://thedroidguy.com/2017/04/samsung-galaxy-note-5-cant-call-nougat-update-issue-related-problems-1072228, is the only one I’ve found on this issue to-date. — Fred

Solution: Hi Fred. If you’ve already tried wiping the cache partition, we suggest that you try to clear the Phone app’s cache and data before wiping the phone via factory reset. Deleting the Phone app’s data may be able to fix the problem if the bug lies on this app only. Here’s how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0 or 7.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #7: Galaxy Note 5 charges very slow, fast charge not working

Hi there. My Note 5 will hold charge very well but not charge up. It recognizes the charger is connected but does not charge. I have tried a reset, charging in safe mode, charging the device while turned off, cleaning the port, removing my case, changing my charger, using my charger in another phone and charging the device while not in use. I am using the original fast charger and if I charge while not in use, I get roughly 6% over 8 hours. If turned off I can fully charge in about 5-6 hours. My charger charges other phones from dead to full in 1-2 hours. I’m not sure what the problem could be. Any feedback is welcome! Thank you. — Emily

Solution: Hi Emily. If you’ve already tried factory reset before contacting us, then the problem must be hardware in nature. Try to see if fast charging works wirelessly first. If it does, that means the software allows fast charging and there’s a malfunction in the charging port. In this case, you should send the phone in for repair or replacement.

Problem #8: Galaxy Note 5 draining battery fast

My Galaxy Note 5 has been having significant battery problems. On full 100% charge, it lasts about 3 hours before I have to charge it again. I have had it for about 1 year now, it didn’t use to be like this. The problem has began just a few months ago. Please help me solve this. I have tried the software steps already, they doesn’t work. I have even factory reset the phone like 5 times. Please help me! — Henry

Solution: Hi Henry. Countless factory resets and software solutions won’t fix the issue if the main cause is your apps, or a huge number of apps. Remember, the more apps you install, the higher the chance that one of them can cause a problem. The higher the number of your apps, the faster the battery drains as well. To see if this is true in your situation, do another round of factory reset and observe how fast battery drains without apps or updates. If the rate of battery drain will be the same even when you haven’t installed any third party app, you can bet bad hardware is to blame. It can be a malfunctioning battery or other hardware malfunction. In that case, you should want to contact Samsung or your carrier so the device can be replaced or repaired.

Problem #9: Galaxy Note 5 showing “Mobile Network not Connected” error after rear camera replacement

Recently, I noticed my rear camera lens was cracked and broken. I did a little research and it didn’t seem to be too much trouble to replace the entire camera. I have worked in some form of IT support for 15 years now so this isn’t new to me. Anyhow, I found refurbished OEM cameras on Walmart’s website for only $4.95 each. I made sure it was the correct camera for my Galaxy Note 5 and ordered 4 of them…just to be on the safe side since they were refurbished. After receiving them, I carefully disassembled my device and replaced the camera. I reconnected everything as close to how it was originally assembled and booted up my phone. It worked great. The next day, I had a few calls that dropped while at work and that seemed odd. I dismissed it. The next day, while at home, I tried to make a call and I continually received “Mobile Network not Connected”. This has happened ever since and that’s been a couple days ago. I have taken it all apart and put it back together several times. I upgraded the OS but that didn’t help. I have, since then, performed a “Hard reset” to factory defaults and tried wiping the “System Cache Partition” as you guys urge users to do. I’m at the end of the line here. Did my camera repair go wrong? Could the camera I’ve got installed now be causing an issue? I feel like it’s hardware related but I have it all installed correctly and carefully like it should be. Could I have broken a small wire or something during the repair process? Help would be greatly appreciated. Thanks! — Chris

Solution: Hi Chris. We need to physically check your phone in order to know exactly what went wrong. The error message you’re getting may be an indication of a network chip or modem problem, which, in turn can be caused by the repair you’ve done. If factory reset did not fix it, then the problem must be hardware in nature. We don’t provide diagnostics and troubleshooting in this blog so if you want to go to the bottom of the issue, we recommend that look for other websites that do.

 


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