An award that has been won multiple times in years past by T-Mobile, the distinctive JD Power & Associates Customer Service Champion Award, has been given to two of Sprint’s no-contract brands. Both Boost Mobile and Virgin Mobile continue a streak of top honors from JD Power & Associates, which named both companies as Customer Service Champions today.
In order to win these awards companies must stand out in both their own category and the other 20 major industries that are evaluated by JD Power & Associates, the countries largest recognizer of top customer service brands.
Each company in the “Customer Service Champions” category is evaluated in five areas. The areas are; People, Presentation, Process, Product and Price.
“We are honored for our no-contract brands to receive this distinction and be included in this elite group of U.S. companies,” said Jeff Hallock, vice president-Marketing for Sprint. “We are committed to customer satisfaction, and we appreciate these external confirmations of our efforts, once again, for both Boost Mobile and Virgin Mobile USA.”
When you think about all the toys growing up that were labeled “Made in Taiwan” it’s hard to believe that a company that was once thought of as a smaller OEM is Taiwan’s top international brand. HTC is currently the world’s 5th largest smartphone maker and has a brand value of $3.6 billion dollars, which is double what it was in 2010.
Following HTC was Acer who’s brand value was $1.94 billion this year. Asustek who’s Eee Pad Android tablets are taking the world by storm, came in third place at $1.64 billion.
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Earlier this year Verizon Wireless announced that it was dumping Flextronics as the provider of their inhouse device repair and troubleshooting division. If you weren’t aware, the folks that sit behind the “tech bench” at Verizon Wireless Corporate Stores were actually Flextronics employees. Verizon has been cutting Flextronics out of numerous stores in the past year to make more square footage available for sales employees.
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Global Traveler magazine announced today that their readers have named Verizon Wireless the “World’s Best WIreless Provider”. The survey, taken by Globarl Traveler readers, was based on their opinion of which wireless carrier made internataional business and luxury travel easier and more enjoyable.
Verizon highlighted their Global Access Connect, VZ Navigator Global and 24/7 Global support as the key elements that helped them achieve this honor. Verizon wireless has been offering a world or global solution in their corporate stores for the past few years. Their global smartphone selection began with a Blackberry World.
Verizon Wireless has recently added the Motorola Droid Pro and the Motorola Droid 2 Global to their global wireless offerings. Verizon keeps their global customers in mind with their global handsets. For instance in the boxes for all of their global smartphones they package adapters for Europe and Asia. They also give you a card with your “Global Access” number, a number to call and a number to identify your handset.
It’s also been our personal experience that Vodaphone corporate stores are eager to help Verizon Wireless customers when in need abroad. Verizon Wireless is a partnershp between Verizon Communications and Vodaphone.
Source: PR Newswire