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Galaxy S6 can’t download apps, install updates, or open apps when wifi is on, other issues

Our final #GalaxyS6 post for the week is here. To make it worth your while, we’re bringing you 12 different S6 issues here and their solutions. We will resume posting more S6 issues next week so keep watching for them.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1:  Galaxy S6 edge crashes everytime a video plays

Hi guys. I have Samsung S6 edge plus since November 2015. I’m facing a new problem with it, which is each time I open a video via YouTube, Facebook, Instagram or even a saved video inside it, my phone restart itself automatically.

I tried many solutions like factory reset, cache wipe, and tried to open a video through safe mode but the phone turned off immediately. I also sent it to Samsung agencies in my country Jordan. they installed a new software on it but the problem still remains! I tried a third party specialist but had no luck. i need to know what’s wrong with my phone! I’m desperate. Can you please give me a solution? — Khadeeja

Solution: Hi Khadeeja. There are only two possibilities that we can think as the reason why this is happening. The first one may be due to a third party app and in order to check that, you want to restart the phone to safe mode. Here’s how:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

Safe mode blocks third party apps and services from running so if your phone will be able to play a video normally, that’s proof that our suspicion is true. You won’t be able to load YouTube, Facebook, and Instagram apps unless they’re part of the pre-installed apps so you want to just play a video saved in the Gallery or somewhere in the phone.

We understand that you already tried to factory reset the phone before contacting us but if you did it without checking how video works right after, you may have simply re-installed the problematic app. If the problem continues even when your device is in safe mode, do another round of factory reset, and observe the phone while playing videos afterwards. Make sure not to reinstall anything before doing the test.

If the issue persists, then the second possibility is most probably true — that there’s an unknown software or hardware glitch behind the trouble. Unfortunately, there’s really no way to know for sure where this glitch may lie so you’ll be better off with a replacement phone. Don’t send the phone and have it simply repaired. No technician will be able to determine its cause at all so you want to opt for a replacement instead.

Problem 2: Galaxy S6 edge processor not working

I purchased the S6 edge last year 3 October 2105 in Dubai. The phone worked well then the CPU just died. I took the cellphone to Samsung South Africa in Cape Town and they told me that they cannot fix it because I did not buy it in South Africa and the guarantee is only for that country. Sad to say in the technological world they cannot carry an international guarantee. They also told me that the CPU cannot be repaired. I must throw the phone away. That’s an expensive device and that was the answer I got from customer service at Samsung South Africa Cape Town. Sad. — Pardu6

Solution: Hi Pardu6. We don’t know how you were able to determine that the device’s processor has died but, sadly, yes, it cannot be repaired. It will take an entire motherboard replacement to give you a running phone again. And motherboard replacement is an impractical choice for a smartphone repair because it will cost almost as a new phone. And there’s no guarantee that the device will work normally again following a motherboard replacement. So, unfortunate it may be, you really don’t have much choice in this situation but to simply throw the device away, or replace it.

Problem 3: Galaxy S6 edge sound is very low during calls

I am on my third S6 edge plus since December of 2015. The same issue keeps happening. What happens is, when I make a call, the other person cannot hear me and sounds like I’m talking into a paper bag. The whole time I can hear them just fine. We’ve tried replacing the SIM card, didn’t help. Have tried resetting factory settings, didn’t help. Safe mode, didn’t help. No screen protector or cover, didn’t help. Using HD calling and WiFi calling, didn’t help. None of them have been submerged or any water damage. They are going to allow me to get a different phone entirely. Just wondering if you’ve had anyone else report this issue and had an answer? — Megan

Solution: Hi Megan. If the same problem keeps happening on at least 3 phones on the same network, we don’t think it’s a device issue at all. This must be network-related. It can be that the Galaxy S6 phone model is not properly coded to work with the network’s voice calling system, or that all Galaxy S6 phones are simply incompatible with your current network. Try getting an entirely different phone model like a Galaxy S7 or S8 (or get an older Galaxy S5) to see if the same issue occurs. We’ve heard of this issue in some other phones before but they’re random and happens on all sorts of devices, including non-Android ones.

Keep in mind though that most voice call-related issues are network-related so please work with your carrier to solve the issue.

Problem 4: Galaxy S6 won’t turn off

When I woke up this morning I took my phone off of the charger and started to attempt to use it. I could slide the home screen either which way but when I pressed on an icon for anything, nothing would happen. When I held the power button down to restart the phone options to restart or turn off, the phone popped up but when I chose an option the home screen would appear and nothing else would happen. I can’t make any calls, any text messages, open any app or function for the phone, turn it off or restart it. I can open any of the windows, settings, nothing. What do I do? — Noah

Solution: Hi Noah. You can either try to soft reset the device, or wait until the battery is drained and the device turns off. Only then can you try other follow up troubleshooting like wiping the cache partition, observe it in safe mode, or factory reset.

To soft reset your S6, kindly do the following:

  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select.

Problem 5: Galaxy S6 keeps getting a notification of an incoming SMS but can’t open it

My phone won’t show me my messages from a certain person. Only that person and they texted me a lot of times but I still can’t see it. Now no matter what I do it seems it’ll never leave. My phone keeps saying that I have a message, it won’t leave my notification bar, and the message app has a one on it. But when I click on the message it takes me to the new message page, and I can’t delete the message because there isn’t in there to delete. I’ve done what many pages have told me to do. I’ve forced stopped the messaging app, turned it off and on, but my Samsung Galaxy S6 edge does not have the All button to clear data in settings. I don’t know what to do. Please help me! — Robersonstarks

Solution: Hi Robersonstarks. The simplest fix for this issue is most probably by clearing the data off the messaging app. If your phone is running Android Marshmallow or Nougat, here are the steps on how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data button for the application. Tap it.

If clearing the app’s data won’t work, do a factory reset by following the steps below:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem 6: Galaxy S6 stuck in boot loop

  • Bootloop
  • Can’t enter recovery mode, sometimes it can if battery charge is below 10%
  • Had done clear cache and factory reset in Recovey mode
  • Can revert to stock firmware, however an update image shows its stuck at 32% and after that phone enters bootloop
  • Problem started after my girlfriend installed an app about editing pictures
  • Had rooted phone using Kingroot before

Please help… I already followed all tutorials available online on how to fix bootloop but none worked. — Excalibur

Solution: Hi Excalibur. Try flashing the bootloader and see what happens from there. If that won’t fix the issue, nothing will.

Problem 7: Galaxy S6 can’t download apps, install updates, or open apps when wifi is on

Hi there! Love my Androids and recently moved from a Galaxy S4 to the S6. So far, I am happy with the phone, except for one thing: I cannot seem to download apps/install updates/do anything when connected to a strong wifi signal.

The phone indicates that the phone is connected fine (and it’s the same wifi I’ve used for years on the old phone without an issue). Yet, if I try to send an email, download an app, I must turn OFF wifi in order for the action to be completed. Help! — Linda

Solution: Hi Linda. There may be a software glitch causing the problem. We suggest that you do two things. One is to wipe the cache partition to force the phone to build a new system cache, and two, to factory reset if the first one won’t work.

Here are the steps on how to wipe the cache partition:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Refer to the steps above on how to factory reset your S6.

Problem 8: Galaxy S6 can’t receive SMS from some contacts

I used to own a Samsung S3. I loved it but then I noticed I wasn’t receiving texts from certain people. I thought it was because the phone was old. I got an iPhone 5 and no more issues with receiving texts, BUT I hated the phone. I gave it to my younger son and bought a Samsung S6. Guess what, I don’t receive texts again, specifically not from O2 or Vodafone users. I’m with Three by the way. They receive my texts but I don’t get theirs unless they’re very short. So the problem is intermittent but I think I’ve narrowed it down to being in part due to length of text and in part specific network providers. This issue has caused me no end of problems. I’ve almost lost friends over it. People think I’m ignoring them! I’ve had a new SIM card and umpteen conversations with Three. Can you help? The interesting thing is it’s happened with two different Samsung phones but not the iPhone I had in between (same number throughout). Can you help? — Hilary

Solution: Hi Hilary. This kind is issue is best addressed by your carrier than by third party support teams like us. The most that we tell you is to try basic device troubleshooting such:

  1. clear the cache and data of messaging app
  2. wipe the cache partition
  3. using another messaging app
  4. perform a factory reset

Other than these, the rest of the support should come from your carrier’s technical support team. They should be able to help you check if there are blocks in place causing the problem, or if there are other issues on their end.

Problem 9: Galaxy S6 Bluetooth keeps disconnecting

I recently received a FitBit Blaze for my birthday and have struggled to get it paired with my Samsung Galaxy S6. During the setup, I lost Bluetooth connectivity and had to complete the setup through my laptop. Since that point, I have been able to pair my device a couple times, but the Bluetooth on my phone repeatedly shuts off. I am only able to turn it on after restarting my phone, and even then, it shuts back off after a few minutes. — Kat

Solution: Hi Kat. Bluetooth functionality is often one of the most reliable connection in a Galaxy phone so there must be a bug causing it to not work properly. Try wiping the cache partition first. If that won’t work, head over to Settings>Apps and delete the Bluetooth app’s cache and data (complete steps provided above). If the problem remains after that, create a back up of your data and factory reset the device. That should take care of the problem.

Problem 10: Galaxy S6 can’t make calls or send and receive SMS

Hello. On Friday my phone random stopped working. I have called AT&T and Samsung, the Samsung repair store and Best buy. Samsung says I have to bring my phone to them in Texas to have them look at it but that is impossible.

So I have been searching for a long time for help. The phone shows Data, and Bars, but will not make or receive calls, will not send or receive texts, and will connect to data. After troubleshooting with AT&T I no longer so have any network connection. Any advice would be helpful, I have been on your site for a while and tried several other tips you gave others, but nothing helps. — Amy

Solution: Hi Amy. If you’ve around our website for some time, you’ll notice that most of the time, our solutions are all software related. A lot of times we recommend that users simply do a factory reset if all else fails. That’s because there’s only so much that you can do in an Android device. Factory reset is the most drastic solution that we often suggest, especially if we think that the problem is due to a software bug. Yours may be due to a software issue as well. If you haven’t tried our usual dose of troubleshooting like the ones we mention above, send the phone to Samsung so the hardware can be checked. Anything that cannot be fixed by factory reset must be caused by bad hardware, or a very serious coding problem. Either way, you either have to send the phone in for repair or replacement.

Problem 11: Galaxy S6 sync not working properly

Initially, I thought I had a problem with the syncing of my Google mailboxes. Mails were not dropping on the phone. I kept having to refresh the mailbox manually before mails will drop. I followed your directions and wiped the cache, issue persisted. I then noticed that the issue was not with my mailbox alone. Tweets don’t drop, Skype pings are very irregular and same with Whatsapp. Sometimes I see no internet notice in my Skype thread page while fully connected to wifi. The issue is same either on my work wifi or at home. Same with my mobile data. Please help! I am very frustrated. — Kelden20

Solution: Hi Kelden20. This issue may stem from a master sync issue. If the Sync button in the status has always been on throughout this time, do a factory reset to fix the problem. Also, make sure that your operating system is fully updated to minimize possible bugs that can lead to problems.

If you have lots of third party apps, it may also pay if you observe how sync works in your phone by booting it to safe mode. Let the phone run in safe mode for at least 2 full days so you’ll notice any difference. If sync works properly while safe mode is on, one of the apps must be to blame.

Keep in mind that third party apps you’re having problems with like Skype, Twitter, or Whatsapp will not work at all when safe mode is enabled so you’ll not receive any notifications for them.

Problem 12: Galaxy S6 keeps restarting on its own due to bad battery

So I’ve dropped my phone numerous times and it finally cracked. There have been no problems until recently. All of a sudden my S6 freezes in the middle of using it and restarts. Sometimes when I turn it back on the battery percentage has decreased a large amount and most of the time the percentage is 0. For example it could be at 80% battery life but then it restarts and when it turns back on its at 0%.

Also, I’ve noticed that everytime before it turns off, the cell signal bar loses all connection. That’s how I know it’s going to restart. I’m not sure what’s going on I can’t seem to find anyone else with the same problem online. I’m pretty sure it’s a bad battery but I’m going to try to back up and reset the S6 before I go out and replace the battery. Note that I’ve also tried clearing the partition cashe and removing the sim card, nothing worked. — Ethan

Solution: Hi Ethan. If the phone’s battery no longer holds enough charge to keep the phone stay long enough to back up your files, there’s nothing much that you can do. Battery malfunction is considered hardware failure and there’s no software trick that can fix it except battery replacement.

 


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Galaxy J7 won’t turn on, won’t charge fully to 100%, apps won’t load, other issues

Hello #GalaxyJ7 users! Welcome to our new troubleshooting series that addresses issues regarding the Galaxy J7. We hope that the solutions in this post will help not only the users mentioned here but others that are experiencing similar issues as well. We will be posting more of the same posts in the near future so keep watching.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy J7 getting delayed SMS

My phone is delayed in receiving text messages some times. It’s never too much, at the most half an hour, but it’s still rather inconvenient. I really only text with one person, so I’m not sure if it’s an issue on my end or his. It’s his texts that delay, I don’t think mine do. Sometimes for about half an hour I won’t receive any texts from him, but he is still getting everything I send over that span of time. Then suddenly I get all the texts he’s sent that I hadn’t been getting. Or sometimes it’s just one text that will delay; we’ll be having a conversation then a text he sent 10 minutes ago will finally send. What can I do about this? I’ve restarted my phone plenty, taken the battery out, and it hasn’t helped. Device is a Galaxy J7, carrier I’m pretty sure is Straight talk. — Kaitlyn

Solution: Hi Kaitlyn. You should try to wipe the cache and data of your messaging app. This will address any possible bug that may be in your messaging app. Try to delete the cache first and observe how messaging works for 24 hours. If that won’t work, proceed with Clear Data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Cache and Clear Data buttons for the application.

There’s really nothing much that you can do on your end to fix an SMS problem. Device troubleshooting is very limited and there’s nothing to change since apparently  SMS function is working. If the issue will continue after clearing the cache and data of the messaging app, contact your carrier for support.

Problem 2: Galaxy J7 uses up all remaining storage space, apps won’t load

My J7 did a software download which completed, installed and optimised all applications. Subsequent to completing all my free storage space started to disappear. As quickly as I deleted apps, images and music, it got used up until all 1.6 GB was used. I could not use any apps. Tried removing the battery and restart. Phone boots to the Samsung name and after a while reboots while chewing up power very quickly. Did a recovery start and erased cache. Did not work. Did a factory reset and that did not work. I am at a loss in terms of what to do next. tried downloading bootloader but it has been saying it is downloading for over an hour. I believe it is hung. — Jefft104

Solution: Hi Jefft104. Like you, there’s no way for us to know what’s going on with your device since there’s not much information you provided. The fact that the phone won’t even do a factory reset is a bad sign though. It can mean that the bootloader may be corrupted, or there’s a software glitch causing system to behave erratically. If your issue is similar to this one, your only option may be to flash the bootloader and firmware. Just ignore the downloading bootloader option as that won’t help. Restart the phone by pressing and holding Power and Volume Down for at least 10 seconds, then boot it back to Odin mode. Try to find a good online guide on how to flash the bootloader and firmware for this particular phone model and see how it goes.

For demonstatation purposes, here are the steps on how to flash a bootloader. Keep in mind that the exact steps may vary on your phone model.

  1. Look for the correct firmware for your phone model and download it. Make sure that you select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Problem 3: Galaxy J7 won’t charge fully to 100%

Hello there. For the last few days, my Samsung Galaxy J7 won’t completely charge to 100%. It’s only new since March. I first noticed a couple of nights ago that when I plugged it in, it didn’t do the little bing alert it does to let me know it was charging. But the battery itself had the charge icon so I wasn’t worried. The following morning when I was it was only on 97%. The phone usually fully charges in around 2 hours. I figured I just hit the cable during the night or my toddler unplugged it or something. Then this morning, the same issue. It was only 97% again. I know it’s not the worst of problems but it’s just a little niggling problem that I’m thinking may get worse over time if I don’t fix it Any help would be appreciated 🙂 — Ciara

Solution: Hi Ciara. Try to recalibrate the battery and everything should be fine. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If battery recalibration won’t help, back up your important files using Smart Switch and do a factory reset.

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Backup and reset.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your PIN or password.
  9. Tap Continue.
  10. Tap Delete all.

Problem 4: Galaxy J7 showing green vertical line on the screen

Hey there! Thanks for taking the time to read my problem. I’ve got a Samsung J7 running LineageOS 13 (Android 6.0.1). I’ve got a green line running down my screen about 1 to 2 pixels wide. It does not affect usage of my device in any way. The line shows up even in bootloader and TWRP Recovery. However due to the design of AMOLED screens this line does not appear when black color is being displayed such as when using BlackPlayer EX. I’ve attempted to return to the stock Samsung ROM as well as factory reset and RessurectionRemix Nougat. Is it possible to get this line fixed up? Thanks! — Adarsh

Solution: Hi Adarsh. If this green vertical line appears in Recovery and normal mode, you’re dealing with a hardware issue possibly due to a physical damage. If you want to fix it, have the screen replaced. There’s no amount of software tweak that you can do to solve a bad hardware.

Problem 5: How to recover files from a corrupted SD card in a Galaxy J7

I’ve had SD card installed since purchased, no problems. Think after recent system update this has started, but most recent pics in gallery show up as grey with the exclamation point. I’ve read thru info here and done the following: soft restart, removing battery & SD at least 10 seconds, wiping cache and starting in safe mode. Nothing brings photos back and i don’t know what next step is. Recovery software? Side note, two photos in my gallery show the picture but half of it is solid gray. This is weird to me. — Ticialacollins

Solution: Hi Ticialacollins. The troubleshooting steps you mention here won’t bring your photos back. Yes, you need a recovery software for that, if there’s anything to be recovered at all. Recovery software are mostly proprietary and are only available to companies specializing in digital forensics. If you think those missing files are worth a few hundred dollars, try scouring the web for reputable companies that can help you recover your files.

While searching, make sure not to use your phone or SD card. If possible, turn the phone off and do not remove the SD card. Just leave everything in place to avoid something from overwriting sectors that may still contain relevant information.

Problem 6: Pre-owned Galaxy J7 can’t detect network signal

Respected sir. I bought a second hand Samsung J7 prime, and phone looks good and works good. but i came home and inserted a 4G SIM card and it  doesn’t work. It does not show the network. then i check network setting, but it does not have 4G LTE option in network setting. I checked online and use *#*#4636*#*# and other option too.. but it dosesn’t work. Please reply with solution as soon as possible. Thanks and regards. — Pratik

Solution: Hi Pratik. There are a number of possible reasons why the phone does not detect your network. Here are they:

  • Phone was never network unlocked. Samsung devices, except those built for the global or international market, are usually locked to a certain carrier’s network. For example, although of the same model, some phones are built for AT&T while a similar ones for T-Mobile. The network function of a phone built for AT&T network may not work when you insert a T-Mobile SIM card to it. It must be network unlocked first before you can use a different SIM card to it. You should have asked the previous owner if the phone was network unlocked in the first place.
  • There are things called CDMA and GSM. CDMA and GSM are the two most popular networking technologies being used by most telephone companies around the world. If your J7 was built for a CDMA network like Verizon or Sprint and you try to use it in a GSM network, it may not work. Aside from making sure that it’s network unlocked, you also have to ensure that it can work in a different network type like CDMA or GSM.
  • Phone’s hardware may not be compatible with your current network. Every carrier operates in a particular radio frequency. If your phone’s network chip is designed to work in a different set of radio frequency not being used by your carrier, it will not receive any signal at all.

Due to space limitation in every post, we can’t dwell on more details about these items so our advice to you is to know more about your phone so you’ll know if there’s any incompatibility issue causing the problem. Better still, try to talk to your carrier and see if their technical support team can walk you through some things, especially in checking the details of your phone.

Problem 7: Galaxy J7 won’t turn on

I have a Samsung Galaxy J7. I can’t turn it on or reboot or anything, it’s just a black screen. I’ve tried pulling out the battery, charging it, etc. and nothing has worked. I have even tried plugging it into my computer to charge and nothing comes up on the screen to say that I even plugged it in. Could it be my battery, USB cord, or charger? This happened before when I had an iPhone and they said that I had overcharged it too many times but I’m not sure it’s the same case. Thanks! — J.taylor.4004

Solution: Hi J.taylor.4004. To know what’s the reason for this problem, you need to narrow down the possible causes. Telling us that your phone won’t turn on does not really give us any idea where the issue may lie. You should have included other relevant details that may have led to the issue.

The usual causes of an issue like this includes the following:

  1. defective USB cable and/or charging port (that’s why the phone won’t charge and appears not to power on)
  2. bad battery
  3. damaged charging port
  4. malfunctioning screen assembly (for the black screen issue)
  5. other unknown hardware errors (other serious motherboard problem)

We want you to go over the list above and check each one. We know you can’t directly test the charging port, screen assembly, and the motherboard so if using a different charger/cable and battery won’t fix the problem, send your phone in for repair or replacement.

Problem 8: Galaxy J7 stuck in Samsung logo screen

After a software update was downloaded, I selected install updates. The green Android robot appeared and counted from 1 to 100. Then the Samsung logo kept on flashing with brightness changing from bright to dull for about 3 hours. I did some research then tried to reboot the phone until it eventually gave me option to go to download mode. It was on that screen for about six hours and my phone was heating up. I removed my battery and it returned to the flashing Samsung logo screen. — Wykunjwa

Solution: Hi Wykunjwa. Boot the phone to Recovery mode, then wipe the cache partition first. If nothing will change afterwards, make sure to do a factory reset.

Below are the steps on how to restart your phone to Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Make sure the phone is turned off by removing the battery for at least 10 seconds before putting it back in.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  7. You can either wipe the cache partition or do a factory reset when in this mode.

Problem 9: Sound keeps cutting off when headset is connected to Galaxy J7

Hi. Having sound issues on my Samsung J7. Sound is fine without headphones. With headphones, it cuts out permanently. I can just hear background noise but no speech. I’ve removed the battery, done a factory reset. These haven’t worked. My headphones work fine on other devices. Please help. Thanks. — Arvindaucharaz

Solution: Hi Arvindaucharaz. In a lot of cases, an issue like this is due to a malfunctioning headset port. Try nudging or turning the headset plug to see if you can remedy the situation that way. If that won’t work, try using another headset. Sometimes, a head plug may not fit properly in the port causing poor or no contact at all. If this workaround won’t work though, we’re afraid you have to revert to more drastic solutions like opting for a wireless headset or having the phone replaced entirely.

Problem 10: Galaxy J7 System UI has stopped error

My Samsung Galaxy J7 keeps saying System UI has stopped working everytime I try to recored my phone screen or stream it. it started happening after I accidentaly deleted mobizen for Samsung. Please help me. — Donovan

Solution: The best solution for a System UI-related error is factory reset. If you haven’t tried that, make sure that you do. Here’s how:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 turns on but won’t boot past start screen, apps won’t load, other issues

Here is another post for more #GalaxyS5 issues taken from mails of some members of our community. This article addresses 7 more S5 problems but if you want to look for more problems and solutions for the S5 in our site, please follow this link.

Below are the topics covered in this post:

  1. Galaxy S5 screen flickering when it’s about to sleep
  2. Galaxy S5 turns on but won’t boot past start screen
  3. Galaxy S5 keeps crashing, apps won’t load
  4. Galaxy S5 slow performance issue, apps are slow to load
  5. Galaxy S5 won’t turn back on after watching a movie
  6. Galaxy S5 won’t charge, won’t power back on
  7. Galaxy S5 losing storage space fast after installing Android Marshmallow

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 screen flickering when it’s about to sleep

Hi, I have just recently encountered a few problems with my phones screen. It started about a week ago and it is really beginning to worry me. Really hope you could help me out on this. Listed the problems below.

When locking the phone, the bottom of the screen will have a few bars of horizontal green lines flickering. When the phone is about to sleep due to inactivity, the whole screen will have bars of horizontal green lines flickering. Sometimes on the screen, there will be an obvious difference between the top half and bottom half of the screen. The top half will be brighter and the bottom half is slightly darker and there will be an obvious line diving the two. Really worried about this and would appreciate your advice on this. Thank you! — Samantha

Solution: Hi Samantha. There’s no known software glitch that can cause the problem you describe here so it must only be a bad screen. If you dropped the phone before or exposed it to water, this might be the result of any of them. If you want to confirm that it’s not a software problem, consider wiping the phone clean by doing a factory reset. If nothing changes immediately after performing the reset, that’s proof enough that bad screen is to blame. To fix it, you must have the screen replaced.

For reference, here are the steps on how to do a factory reset:

  1. Turn off your Samsung Galaxy S5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

NOTE: Factory reset will erase everything stored in the phone’s internal storage device. Make sure that you create a backup of your files before doing it.

Problem #2: Galaxy S5 turns on but won’t boot past start screen

My husband’s Samsung Galaxy S5 froze while he was on Facebook and then turned off. It would not turn back on. The battery itself is good but it can’t be charged either while it is in his phone. I charged it with my phone. I still could not turn it on but I was able to start it up with power, home and volume up button. I cleared the cache partition and do a factory reset. Then I tried to reboot the system and nothing is happening. Only a short vibrate every couple of seconds (reminded me of a heartbeat :)).

I even tried to start it in safe mode but with the same results.

Also, my husband said that Facebook did an update about an hour or so before it died. Could the update have corrupted the phones software? Thank you for your advice upfront. — Mpbair

Solution: Hi Mpbair. We don’t think an update for Facebook app can cause this kind of problem. There must be another reason why the phone no longer boots up normally. If you can boot it to Odin or Download mode, we recommend that you try to flash its bootloader first to see a difference. For this procedure, you need to have a computer so you can install Odin app to it. Odin is a special software tool needed to install updates or an operating system to a Samsung device. If you haven’t heard of Odin or flashing before, make sure that you do some reading about them before attempting to modify your phone’s software. XDA Forums is a good place to start.

Flashing is a risky procedure and can cause temporary or permanent damage to your phone’s software environment.

We don’t usually recommend modifying official software but since there’s nothing much that you can do in this case, we will say go ahead.

Once you’re confident that you can do the flashing procedure, start downloading the necessary or compatible Odin version for your phone in your computer. You also need to have the latest Samsung drivers for mobile phones installed so try to look that up as well.

Then, when the tool is ready, head over to Sammobile site and look for the correct firmware for your phone. Here’s the rest of things that you then need to do:

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

If flashing the bootloader won’t work, consider flashing the firmware you have instead as that may fix the problem as well. The steps should be similar to the ones above so, again, do some research before you commit to doing it.

Problem #3: Galaxy S5 keeps crashing, apps won’t load

Hi. I’m hoping you can help me. I have had a lot of problems with my phone lately. I am on my second one as the first one died. The battery performance was just so bad I could no longer use it.

The second one has also had issues. I have had to do a factory reset on several occasions. It has turned itself off when I have been using an application and then when it turned back on I had messages saying google.com.apps etc etc and the phone would not work.

After the latest factory reset it now says package installer has stopped working. It won’t run a lot of the apps on my phone e.g. camera as well as some that I have installed myself. I have tried further factory resets but this one seemingly won’t go away. Is there anything I can do to sort this out?

Thanks in anticipation. — Paul

Solution: Hi Paul. If several factory reset instances did not improve the situation at all, there must be a hardware issue behind the trouble. Factory reset forces the phone to return all software settings to their defaults, effectively removing any glitch or bugs that may had been introduced in the course of usage since unboxing or the last factory reset. If your phone behaves exactly the same after a factory reset, that means that the procedure does not address the problem at all.

Although we’re quite confident that there’s a hardware problem causing your trouble,  you can do one more software troubleshooting to see if it will make a difference. The procedure is called flashing and requires a computer to do it. Providing the exact steps is beyond the scope of this article so you must do some research to get a good guide somewhere. A good flashing guide should give you all the steps you need to do as well as links where to download Odin software and firmware from. A popular repository of Samsung firmware is a site called Sammobile. Make sure that you get the correct firmware for your specific phone model. Using an incorrect firmware version can cause complications.

Remember, if flashing stock firmware won’t solve your problem, send the phone in.

Problem #4: Galaxy S5 slow performance issue, apps are slow to load

Hi. I own a Galaxy S5 which I have had for about two and a half years. In the last month or so it has started acting up. The first issue was that the battery was draining really quickly so I bought a new battery… but the problem continued. So I bought a portable power pack so that I could charge it on the go.

But since then other problems have developed… mostly the biggest problem is that it seems to temporarily freeze when I’m trying to do anything. For example, If I’m typing a text, I’ll type a letter and nothing seems to happen. So I’ll type it again and then suddenly both letters appear. Also I have this lag when I’m trying to close and open screens… It’s driving me crazy!

I went through and closed all apps as it was suggested to me that this might be slowing my phone down. I also tried turning off wifi, location and bluetooth, although it worked fine with all these things open prior to recently. Anyway this didn’t fix the problem. I also tried shutting down and restarting.

I would be very appreciative of any help you could suggest.

Thank You. — Sue

Solution: Hi Sue. Older phones tend to get slower as they age. That’s a fact.  As you use your phone day in and day out, the storage device gets cluttered, which can then lead to noticeable delay when doing even mundane tasks. If you are absolutely sure that your phone was never physically damaged (accidentally dropped or exposed to moisture or heat), you may be able to remedy the situation by wiping the cache partition and doing a factory reset.

Wiping the cache partition is helpful in dealing with general performance issues. If you’ve noticed that apps tend to load slower or keep crashing at random, doing this procedure may easily fix the issue. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

The steps on how to do a factory reset is provided above. Make sure that you back your files up before proceeding.

If these two procedures won’t make a difference, you can assume that the general system slowdown is due to aging hardware. Unfortunately, there’s not much that you can do about it. If you want to save yourself from trouble, consider a phone replacement.

Problem #5: Galaxy S5 won’t turn back on after watching a movie

I have the Galaxy S5 and a couple months ago, my phone completely died while watching a movie. It was fine because I already had another phone I could use, but I recently realized that I needed to get some pictures from my last vacation off of my phone. It won’t turn on whatsoever and since it died, I haven’t seen the screen turn back on. However, when I plug it in, I can feel it heating up. I have tried all of the methods shown on here other than completely disassembling the phone. That includes holding down the power button with the battery out and holding down the volume up button, home button, and power button. I haven’t seen the screen light up the entire time I’ve been trying to fix the phone and the notification light has also not come on. Is my phone dead forever? Will I ever be able to get my photos off?

Also, I have seen people fixing their phones by hitting them on tables. Do you know if that works? Thank you and I hope you can get back to me soon! — Steph

Solution: Hi Steph. The answer to your question whether or not the phone is permanently bricked depends on where the problem lies. If the cause of the issue is a bad battery for example, a simple battery replacement should fix it. However, if the real reason why it won’t turn back on at all is located somewhere in the logic board, like a damaged power IC, a repair may or may not fix it. A damaged logic board part can be replaced by a good technician but that’s only possible if it can be identified first. Most of the time, identifying the malfunctioning component can be tricky so there’s a good chance that even a highly trained specialist may not be able to do it. Because there’s no way to access files in the phone’s storage device unless the system turns back on, the main issue that you want to address first is on how to power the phone back on. If you can’t do that, those files are gone forever.

Unnecessary shock is one of the surest ways to kill an electronic device. If you want to ensure that your S5 is dead, go ahead and do it. So, no. Hitting your phone on a table goes against the logic of taking care of an electronic device.

Problem #6: Galaxy S5 won’t charge, won’t power back on

Hi. So my phone has power drain problems and charging problems as a result (i am on the 3rd battery so it’s not that). So to get past the charging problem i turn it off over night so it will charge completely for the next day. But yesterday when i turned it off to charge it I plugged in the charging cable but the charging mode never activated. And then i tried turning it on but it wouldn’t. I then removed and put the battery back in which, didn’t help. I then tried holding power+volume up+home but this also did nothing. i decided to leave it plugged in to charge and woke up with it charging finally.

But today it has done the same thing when I’ve turned it off and I tried plugging it into my laptop which didn’t detect my phone. Do you have any possible fixes or ideas about what’s causing it?

I also haven’t dropped it, spilt anything on it, over heated it or anything harmful to it. Thank you. — Cindy

Solution: Hi Cindy. Try doing a closer inspection of the charging port to see if there’s a damaged pin or lint inside that may prevent good contact with the charger. If possible, try using a form of magnification and bright lighting to clearly do this ocular inspection.

If everything appears in place, try using another USB cable and Samsung charger. There may be an issue with the current charger or cable you’re using.

If using another charger and cable won’t fix the problem either, using another S5 battery may. If you have another S5, try to see if you can turn the phone on using a different battery. If you don’t have another S5, a friend may have one so try that too. If either of these two is not possible, bring the phone to a service center so they can try an S5 battery on it. If possible, go to a Samsung service center so if the problem won’t be fixed by using a new battery, you can just have the device repaired.

Problem #7: Galaxy S5 losing storage space fast after installing Android Marshmallow

Hi. My Samsung Galaxy S5 (recently updated to 6.0.1) is experiencing a weird problem and I was hoping you might be able to help. It was getting stuck on the loading screen (with the pulsating word SAMSUNG) and was very hot right after installing 6.0.01. So, I took the battery out and left it out over night to cool off and try again in the morning. It restarted fine in the morning, but then I got a number of errors about running out of disk space. I tried deleting apps, moving stuff to the SD card, removing the SD card, but still ran out of memory. Apps started crashing, and then the phone rebooted. It got stuck on the loading screen like before, and started getting hot, so I turned it off and charged it. When I booted it back up again, I saw the memory was completely full and I wasn’t able to remove anything without the applications crashing. So I did a factory reset and then booted it back up, hoping my problems were solved. I checked the storage usage and saw I had about 8 GB free. When I check back a few minutes later, it was down to 7 GB, and it continued to drop at about 0.01 GB every few seconds I checked. Eventually it hit 0 free and everything crashed again. I factory reset it again, without my SD card in it, and watched it without doing anything except doing the basic setup and it still continued to drop in space. Any suggestions?         — Robert

Solution: Hi Robert. We assume that you received the Marshmallow update via OTA (over-the-air) since you did not indicate anything that might suggest otherwise. In that case, you should let your carrier know about the problem so they can advise you if other users have reported the same situation. It’s actually our first time to encounter this type of update issue so there’s a chance that the problem may be caused by inefficient or poor coding. Letting your carrier know about the problem may not give you immediate solution but it should prompt them to let their developer team to look into the issue.

If you updated your phone manually via Odin, we suggest that you flash the previous firmware and avoid installing the current firmware again.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 apps stopped working and screen becomes black when loading app, other issues

Here’s another list of #GalaxyNote4 issues that were submitted to us for the past few days. With a lot of Note 4 cases still waiting to be published, you can expect that we will be publishing more of the same articles in the coming months. So, for those looking forward to seeing their issues addressed here, keep watching for more upcoming posts. You can also visit our main Note 4 troubleshooting page here.

note-4

Below are the topics we’re covering in this material today:

  1. Galaxy Note 4 not responding and won’t boot up
  2. Galaxy Note 4 won’t turn on
  3. How to recover files from a Galaxy Note 4 that’s stuck in Samsung logo screen
  4. Galaxy Note 4 “Unfortunately, System UI has stopped” error
  5. Galaxy Note 4 apps stopped working | “WeatherProvider has stopped working” error keeps popping up on Galaxy Note 4
  6. Galaxy Note 4 screen becomes black when loading apps

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 4 not responding and won’t boot up

I had my phone in my bra during gym. We played volleyball for an hour. That’s my last period. The twenty minutes from walking to the gym to my locker to my car to move it for practice it worked the entire time. My phone has an issue where when it hits around 30% it drains faster and if I open certain apps it will shut off completely, like SnapChat. It was around 20% as I was walking in, I opened FB messenger and it shut off. I thought it was the normal thing so I took out the battery and put it in and it wouldn’t turn on. Screen remains black, no LED, but when it’s plugged in the grey battery with a lightning bolt screen comes on but then flickers off. Something like this has happened before, but as my mom was taking it in for repairs, the screen started to work again and has worked since then (mid October). I’ve tried taking out the battery, plugging it in for ten minutes, holding the down and power, holding the up and power and home, and nothing. I’ve had the phone for two years in March, and my warranty is up in March. Please help. — Kiley

Solution: Hi Kiley. The very first thing that you want to do now is to see if you can still boot the phone back up. This can be done by trying three different boot modes — safe mode, recovery mode, and download mode. Each of these modes require a different hardware button combination. If you can turn the power back on to any of them, there may be a chance to fix the issue at your end. Below are the steps that you can try:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If your phone remains totally unresponsive still, the next logical step for you is to see if the issue is battery related. Try to get a new Note 4 battery. If you can secure an original Note 4 battery, that’s better. If the second battery won’t change anything, there may be an unknown hardware issue that prevents your Note 4 from booting properly. In this case, you must either send the phone to a repair center or have it replaced.

Problem #2: Galaxy Note 4 won’t turn on

Hello. My Sprint Samsung Galaxy Note 4 is not fully turning on. I had rebooted my system due to some applications being disabled and enabled. it seemed to be successful however, it did not fully restart once i had left the reboot screen. it gave me an option to turn the phone off and i accepted, but it did have a note saying something about an “OS” which i am unaware of what an “OS” is so i figured it should still function properly regardless, After waiting about 4 hours for my phone to turn on I’ve tried holding the power and volume up, as well as power volume down, even power volume up and home, yet still my screen stays on the logo. I’ve tried plugging the phone in, since then the screen has not left the loading battery. I would greatly appreciate any and all help i am given, thanks for your time and consideration. — Arielle

Solution: Hi Arielle. The only possible solution for your case here is by booting the phone in recovery mode so you can wipe the cache partition and/or factory reset. If factory reset won’t fix the issue, the last resort would be to try to manually flash a stock ROM. If you haven’t tried doing this last step, use Google to find a good guide.

Problem #3: How to recover files from a Galaxy Note 4 that’s stuck in Samsung logo screen

Hello. How are you doing? I hope you’re fine. However I’m not at all. My phone’s battery was so bad lately and I was thinking to get a new one. It kept dying much quicker than before and I had to charge my phone over 5 times a day. Today, something happened and I think it wasn’t about the battery. Let me explain you what happened in order.

My phone’s battery was at %15 and it usually needed to be charged immediately, because it turns off too fast if I don’t. But in that very moment I needed to check where I was and I turned on location to check up on the spot I was. I got on the map and suddenly the battery died. I have tried to charge it later with my powerbank, but my phone started being stuck on logo whenever I tried to turn it on. I thought it was about the battery. When I went to buy a new one, we tried it on, yet same thing happened and it was still stuck with the logo. I really don’t care about the numbers and all, but my gallery was so important to me. And I had lots of photos and videos. I know it isn’t good for my phone, yet I had no chance to transfer them all to my laptop, which is also full of documents. Now, I don’t know what to do. I tried wiping cache partition and then rebooting the system, but the problem remained. Is there a way that I can save my gallery and reset the phone later? What do you suggest? Should I buy a new battery? It’d be appreciated if you can reply me back Looking forward to hear from you! Thanks a lot. — Nuran

Solution: Hi Nuran. Your issue is similar to Arielle above so the solution available for you should also be the same. Since the solution may be thru factory reset, it also means losing your photos and videos, which you said you don’t want to do. In this case, you want to try a new battery first as there’s still a chance that the issue may lie on the battery itself. If getting a new battery won’t fix the issue though, you have no choice but to try wiping the cache partition and doing a factory reset.

Problem #4: Galaxy Note 4 “Unfortunately, System UI has stopped” error

I am unsure what may have incurred the issue however whenever i try to take a screen shot my phone displays a message that says “unfortunately, System UI has stopped.” I have deleted possible apps that may have caused the issue, I tried to do the whole recovery thing with the default screen. I put my phone on safe mode which apparently means it has nothing to do with the apps. I have even tried to download other screen grabbing apps but they won’t work either as I can only assume the phone won’t let the app overlay the system app. — Michelle

Solution: Hi Michelle. We’ve experienced this issue happening to one of our own Galaxy S6s before and we know that it can be fixed by the usual software solutions we provide in this post (by uninstalling a third party launcher). If you’ve already tried all our suggestions on how to fix “unfortunately, System UI has stopped” error, then you should try to consider getting a new phone as there’s no other known solutions for this one. There may be a problem with the hardware that causes the error on your phone.

Problem #5: Galaxy Note 4 apps stopped working | “WeatherProvider has stopped working” error keeps popping up on Galaxy Note 4

Hi. hope you can help. Ever since updating to the latest operating system, I have been experiencing faults like the one in the attachment, several others are regular as well, “WeatherProvider has stopped working” is another.

I can assumed if I remove weather provider it will correct the problem, but it didn’t, and I have no idea what I should be removing to correct this problem.

unfortunately, the process com.samsung.android.notiprovider.applicationmanager has stopped

It is a Note 4.

Also, tonight, while it was not being used, when I came back to it the Samsung logo was on the screen, with the blue dots around it, the blue light was on, but not flashing, and nothing was working. I took the back cover off, touched nothing, and as soon as the cover came off, it started up again, but didn’t actually “restart” it just got bright, and a heap of messages and notifications came through that had obviously arrived while it was sleeping… whatever it was doing….

Weird. Thank for you time. Kind Regards. — Rob

Solution: Hi Rob. If these errors you’re having started after you installed an Android update, the first thing that you want to do is to wipe the cache partition. Sometimes, updates can corrupt the system cache, resulting to some apps behaving erratically. While we can speculate on the possible causes of your problem, we think that giving you the potential solutions right away is a lot better. The cache partition is a special part of your storage device that keeps frequently used app and data components. As you upgrade to Lollipop, certain sets of data may no longer be relevant or may have been changed, resulting to slow loading app problems or freezing. Deleting the cache will instantly fix the issue. Clearing the cache partition will not delete any personal data so it’s perfectly safe to do. Your device will automatically create a new cache as you continue using it. If you haven’t tried wiping the cache partition on your Note 4 before, simply follow these steps:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Volume Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight Reboot system now and hit the power key.

Another good angle to try is to check if one of the installed apps is the cause by booting the phone in safe mode. If the issue won’t occur while safe mode is enabled, one of your third party apps may not be compatible or causing a conflict. To identify the culprit, you must invest time and effort. Safe mode won’t pinpoint the erring app so you must do trial-and-error method to narrow down the possible choices. This is done by removing apps one by one and observing how if the issue is still happening after every uninstallation. There’s no shortcut to this so make sure that you can do it in one sitting.

If the problem won’t go away even when in safe mode though, your last resort is factory reset. Here’s how:

  1. Create a backup of your important files and contacts.
  2. Turn off the Galaxy Note 4 completely.
  3. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  4. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  5. When the Android System Recovery shows on the screen, release the Volume Up key.
  6. Using the Volume Down key, highlight wipe data / factory reset and press the Power key to select it.
  7. Now highlight Yes — delete all user data using the Volume Down key and press the Power key to begin the reset.
  8. When the master reset is complete, highlight Reboot system now and hit the Power key.
  9. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #6: Galaxy Note 4 screen becomes black when loading apps

Good day! I need help. My Note 4 has been acting up again. And now i just can’t fix it & it has been like this for more than 2 months now. Resetting it could probably fix it. But i still have files that i have yet to get. It has a black home screen but i can still see the notifications on top.

If i double press the home button, the “Siri” like app comes on with the blue-colored screen. It works if i have internet, but i can’t connect to the wifi now. And if i try to open other apps, i return to a black screen with the notifications on top (same as first image). I can also bring down the drop down/ pull down menu from the home screen. But if i tap on any of the menus or apps, i still go back to the black home screen.

Please help me out. How do i fix this? Thank you! — Timothie

Solution: Hi Timothie. To tell you frankly, there’s only so much that an Android user can do when it comes to troubleshooting an issue, much more the one you’re experiencing right now. We really can’t get a picture of what’s happening on your device so the best that we can do is speculate only. We also need to know the history of your device. Things like steps you did differently prior to noticing the problem, whether or not the device is running modified or unofficial software, whether or not the device is rooted, or if the phone has been physically damaged, are just some of the important items that can help us narrow down the potential causes. Since you apparently failed to provided them, we don’t think there’s anything that we can do to help. The cause of the problem may be an operating system glitch, or perhaps a malfunctioning screen assembly. Either way, you need to perform a factory reset.

The general rule in fixing Android problems is, if software troubleshooting doesn’t help, hardware issue must be to blame. If nothing happens after you factory reset your phone, find a way to have it repaired or replaced.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Galaxy S5 apps won’t load with mobile data after Marshmallow update, other issues

We bring you another list of #GalaxyS5 problems sent to us by some readers of our blog. If you don’t see your issue published yet, make sure to keep watching for more of the same posts in the near future.

s5

The following are the topics we cover in this material today:

  1. Galaxy S5 unable to connect to mobile data
  2. Galaxy S5 won’t charge
  3. Galaxy S5 won’t turn on after an update
  4. Galaxy S5 backup app not working
  5. Galaxy S5 apps won’t load with mobile data after Marshmallow update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 unable to connect to mobile data

Hi guys. Odd problem here. I recently encrypted my Samsung Galaxy S5, and am now unable to connect to mobile data (4G, 3G, EDGE, anything). A few detailed points: This only started happening after encrypting my device. I did upgrade to Android Marshmallow 6.0.1 a few days prior, but my mobile data was working normally after the upgrade. I doubt the problem has to do with reception as I am in the same areas it has always worked in, and it’s not that I don’t have bars when I AM connected, but that it won’t connect at all.

I have cleared the cache partition as per the articles I have found on your site, with no change. I am sometimes able to connect briefly by going into airplane mode and then coming back out, at which point it connects and works normally for a few minutes before disconnecting again, but this does not always work.

I checked the LTE connection, but I don’t have the LTE/WCDMA/GSM connections you talk about. Instead I have it set to automatically roam across 4G/3G/2G. I’m assuming this is because I am in Australia working off different wireless standards.

I have taken the SIM card out to test signal connection with no issues. I have booted into safe mode and the issue is still occurring. Simply turning off and on the mobile data will sometimes work, but not always.

GPS works as the offline Google Maps I have downloaded will still accurately track my position without the mobile data. Connected Wi-fi is similarly unaffected. When I go into ‘About device’ and select ‘Status’, while it does give me my correct carrier and a signal strength (~1-5dBm 35asu) and the service state is ‘In Service’, the ‘Mobile network status’ is ‘Not connected’ (despite being on in my phone settings) and the ‘Network type’ is ‘Unknown’. But then it also says ‘My phone number’ is ‘Unknown’, but I am able to make/receive calls just fine. I have also restarted many, many times whist troubleshooting. Phone details are as follows:

Model number: SM-G9001

Android version: 6.0.1

Android security patch: level 1 July 2016

Baseband version: G900IDVU1CPC1.

Thank you guys so much for your assistance. I’ve tried solving this myself but can’t get it working. Anything you could do would be greatly appreciated. — Christopher

Solution: Hi Christopher. If you’ve been following some of our articles that answers mobile connection issues, you’ll should notice that you are yet to do two important things. One is to do a factory reset and the other is to contact your wireless carrier.

Factory reset is the next logical step after doing all other software troubleshooting steps. The problem may be caused by an operating system glitch so it’s important that you reset everything back to factory default first. To do a factory reset on your S5, kindly do these steps:

  • Power down the Galaxy S5.
  • Press and hold the Volume up button, the Home button, and the Power button together until you see the Android on screen.
  • Use Volume down to highlight the wipe data/factory reset option and press the Power button to select it.
  • Use Volume down again to highlight Yes – delete all user data and press Power to select it.
  • Use the Power button to select Reboot system now.
  • When the S5 restarts it should be completely wiped and ready to set up again.

Factory reset will wipe everything that’s stored in your phone’s primary storage device (SD card will not be affected) so it’s important that you create a backup of important personal data before proceeding. In the event that your phone continues to behave abnormally and the issue remains, do not hesitate to let your wireless carrier know about it. There may be some account- or network-related issues causing it that only they can fix.

Problem #2: Galaxy S5 won’t charge

Hi. So my phone suddenly stopped charging the night before last. I put it on the charger before bed and everything was fine as usual. The little lightning bolt appeared and there wasn’t any issue with the phone.

Then yesterday morning, I noticed my phone was at 6% battery life, which means that probably sometime shortly after I put it on the charger, something happened and it stopped charging.

I thought maybe it was the charging cord, so I tried using my car charger, which did not work.

Then I tried my computer USB and I tried my portable charger, none of which worked.

What keeps happening is that I’ll plug the charger in, and the battery sign with the lightning bolt will appear, only to disappear seconds later. Usually the battery with the bolt stays up and it fills with the green light to show you it’s charging, but it just comes up empty and then disappears…and then returns again empty and disappears. This is when the phone is off.

When it’s turned on it doesn’t show the lightning bolt or register a charge at all. I thought perhaps it was a battery issue, though the phone is barely over a year old, so I bought a new battery, which made it so I could turn my phone on, but it still won’t take a charge.

The people at T-Mobile said they don’t see anything wrong with my port at all. They tried several chargers there and couldn’t get it to charge either. They had no idea why it wouldn’t charge.

I tried cleaning the port with a dry toothbrush and air, I tried jiggling the charger in the port, I tried doing a soft re-start where you hold the power button down for a minute while the battery is out of the phone, and I tried starting the phone in safe mode to make sure that power sharing app wasn’t somehow the problem. I’ve done everything but a full factory reset on my phone. Do you have any other suggestions besides the factory reset or buying a wireless/battery wall charger?

I really can’t afford a new phone, and I don’t understand how a phone can just stop accepting a charge literally overnight for no apparent reason at all. — Heather

Solution: Hi Heather. Doing a visual check on the charging port cannot know the true status of said equipment. It may look good on the outside but it may actually be suffering from corrosion or some contacts may have come loose inside. The only way to know if it’s working is by having the phone checked in a repair center. Before you do that though, we highly recommend that you do a factory reset first. This is the only procedure that you can do on your end. Its aim is to check if the root of the problem is only at firmware level. If the true cause is hardware in nature, which means nothing will change after a factory reset, that’s where repair or replacement comes in.

Problem #3: Galaxy S5 won’t turn on after an update

Hi Droidguy.

Device: Samsung Galaxy S5 Prime (SM-G906K). After updating my S5’s software to the latest Lollipop version, the phone wouldn’t boot after restarting. I have tried taking the battery off for 10+ minutes and pressed the power button for a minute while the battery was taken out. I have also attempted going to recovery mode but it wouldn’t even let me go to it in the first place!

Sometimes I get blue light on the top left corner and I get notifications but obviously can’t see anything on the screen. After hours and hours of work I have finally got it to download mode and installed stock ROM for Marshmallow and it finally worked. But after a day while I was listening to music on the phone it just died on me, while the battery wasn’t even low. Strangely, it started working again after a day! This repeated for about 3 times where if i try to restart my phone or when it randomly dies on me it wouldn’t boot for over a day.

Now I have already purchased a new phone (Note 7) but it won’t be available for me to use for a week, so could you please provide a solution or a quick fix to transfer all my data inside my phone as it died again last night. — MC

Solution: Hi MC. Well, there’s obviously nothing that you can do if your phone refuses to boot up normally during select days. You can only move your files when it’s up and running.

As far as solution is concerned for this problem, the only suggestion that we can give is repair or replacement. We have no way of knowing what the problem is. The issue may be isolated to the screen assembly, or to another unknown component.

Hopefully the device will work again in the coming days. Once it boots back up, try to boot it immediately to safe mode and connect it to a computer so you can transfer your files. To restart in safe mode, follow these steps:

  • Turn the device off.
  • Press and hold the Power key.
  • When ‘Samsung Galaxy S5′ appears on the screen, release the Power key.
  • Immediately after releasing the Power key, press and hold the Volume down key.
  • Continue to hold the Volume down key until the device finishes restarting.
  • Safe mode will display in the bottom left corner of the screen.
  • Release the Volume down key when you see Safe Mode.

We’ve encountered a few cases in the past wherein the cause of a similar issue is a bad Power button. Make sure to press the Power button hard when trying to use it.

Problem #4: Galaxy S5 backup app not working

I have AT&T Pro Tech. I’m told to use Wi-Fi to back-up data. Since I have no access to Wi-Fi at home, I go to the local library and use their free Wi-Fi which works fine for all my other Wi-Fi needs. It starts out working okay with the backup but then quits. For the last 6 weeks, it’s showed I have 1.2GB (of 50 available) backed up, no matter how long I’m there. It says it’s backing up data and then quits; twice has said all contacts are backed up but then will say I need to back up contacts.

I never willingly added this app to my phone; it just appeared one day. If it won’t work, then how do I get rid of it. Know you’ll have more questions so email me. I need help. Maybe I’m missing something here. I have done all of your suggested fixes already but don’t think that’s the problem. Thanks. — Barbara

Solution: Hi Barbara. You should have mentioned the name of the app you’re having trouble in your problem description to help us identify the issue. Since we can’t use the information (or lack thereof) you provided, we suggest that you do a little research about it and see if you can contact its developer. If the app happens to come from your carrier, call them and let them help you figure the issue out.

Problem #5: Galaxy S5 apps won’t load with mobile data after Marshmallow update

Hi. Since updating my Samsung Galaxy S5 to Android 6.0.1 Marshmallow, certain apps on my phone won’t load or run properly when just using mobile data. I have no problems with the apps when using Wi-Fi.

I have tried the following and also contacted my provider (Optus) who have insisted i should do a factory reset Marshmallow data problems If you suffer from data connectivity issues after an update, the solutions are equally low-brow: turn your phone off and on again, toggle mobile data on and off, remove and replace your SIM card and toggle Airplane Mode on and off. If these don’t help, hit your carrier support pages to see if others are having the same problem and contact your carrier to see if there are any known connectivity issues on the new Android version. — Jessica

Solution: Hi Jessica. First of all, make sure that the affected apps properly updated to make them compatible with the new operating system version. They may have worked great with Lollipop or the previous iteration of Marshmallow but that may not be the case with the most recent update you have installed. Keep in mind that updating the operating system does not automatically update apps as well. Some app developers are keen to release updates to their own products once new Android updates are released but there are also some that may take a long time to do so. Others may no longer care to make their products compatible at all! If there’s no update available for the said apps, consider contacting their developers for direct assistance.

If the apps in question are already updated, the next thing that you want to do is wipe the cache partition. Here’s how:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If wiping the cache partition won’t help, the final but drastic solution is factory reset. Refer to the steps above.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.