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Apps not working properly on Samsung Galaxy Note 4 with Lollipop

AT&T Galaxy Note 4 can’t make and receive calls on Metro PCS network, other issues

Note 4

Rumors are coming in for the upcoming Galaxy Note 6 and, as expected, we are looking at some of the best in hardware technology offerings. So far, the thing that caught our attention though is the interesting rumor from a reputed source that reveals that the new Note flagship is capable of turning into a Windows machine when plugged in to a PC. True or not, such idea can be a revolutionary way towards making our digital world more awesome.

In the meantime, we bring to you more #GalaxyNote4 issues and solutions while waiting for confirmation to these rumors. Below are the specific topics mentioned in this post:

 

  1. Galaxy Note 4 won’t power on
  2. AT&T Galaxy Note 4 can’t make and receive calls on Metro PCS network
  3. Galaxy Note 4 black screen issue
  4. Galaxy Note 4 freezes and shows black and white screen when playing games
  5. Facebook Messenger app problem after updating Galaxy Note 4
  6. Galaxy Note 4 battery drain due to cold temperature

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy Note 4 won’t power on

Greetings. I have a Samsung Galaxy Note 4 SM-N910T.  N910TUVU1ANIH  HW Rev 1.1  10/15/2014.

Recently T-Mobile did an OTA upgrade to 5.1.1 shortly thereafter I started having major issues with it.  Random reboots.  Frequently seeing the “Downloading do not turn off target” error screen repeatedly, sometimes booting up sometimes not.

I talked to T-Mobile who suggested I backup my data and try resetting the phone, so I started to do that.   As Helium and other tools didn’t backup all the data due to some apps not wanting me to, I was still in the middle of that process and hadn’t yet tried resetting or anything.

I put my phone down one night and went to bed.  When I woke up the phone wouldn’t turn back on.

Nothing I’ve done has helped. I’ve tried all the various resetting tricks with the various button combinations, taking the battery out, taking the SIM card and the SD card out, etc.

I have an external Samsung battery charger and two batteries so I know it’s not the battery. I have multiple Samsung OEM USB cables, so I know it’s not that.

No matter what I do I get no response from the screen and I do not get any of the vibrating bootup response from the power button. So there are no signs of life and nothing about it makes any sense to me.

It hasn’t gotten wet but just in case I did try to do the rice drying trick just in case something happened to it when I was asleep.

**** Here’s the only sign of life: when I plug the phone into the computer (Windows 10 at the moment) it registers the device as QHSUSB_BULK   *****

I got SkipSoft Pro for the Galaxy Note 4 so I would have a variety of tools that are easy to use.  But from everything I read it seems like I need to be able to turn on the phone to use the Odin tool.

I also downloaded other tools.  Read lots of webpages on the subject,  tried talking to a few people in various IRC channels, etc. etc. etc.  I’m fairly tech savvy but not terribly smartphone savvy (this is only my second.) This is … exceedingly frustrating.

Any suggestions? Thanks. — Michael

Solution: Hi Michael. If you’ve tried all hardware button combinations for a Samsung device, chances are the issue is not software related at all. As a rule of thumb, if an Android device has a software problem, one of possible button combinations should at least work if you try to boot it up. That means that there’s really nothing that we can do at this point since we cannot even boot the phone up in the first place.

If your Note 4 is still covered by a repair warranty, we suggest that you have it physically checked for damage. Sometimes, the power button can fail for no apparent reason so make sure to mention that to a technician during repair.

If you want to replace the button yourself, we’re pretty sure that there are a few online resources that you use for guidance. The power button itself can cost somewhere between $6-12 dollars depending on the color and retailer.

Problem #2: AT&T Galaxy Note 4 can’t make and receive calls on Metro PCS network

Able to connect to the Internet, able to receive and send SMS. Yet I can’t make calls. Call drops abruptly  and sometimes it happens as I dial the number.

Metro PCS and 4G LTE  logo are on the top of the screen but as soon as I dial any number they disappear  and “out of service area” message shows up and call drops.

Metro PCS seem incapable of solving the problem. Since I switched my number to this phone I’ve not been able to make  and receive single call.

I love  this phone and I don’t want to do away with it. It was a AT&T unlocked phone. But I prefer to stay with Metro PCS.

Any help please. — Cecil

Solution: Hi Cecil. The cause of the problem may either be a glitch in the operating system, or network- or account-related. We know that AT&T Galaxy Note 4s are equipped to handle the frequency bands below:

2G GSM : 850/900/1800/1900;

3G WCDMA : Band I/Band II/Band V;

4G (LTE Cat 4 150/50Mbps) : B2 / B4 / B5 / B12 / B17

On the other hand, Metro PCS operates on these bands:

700 MHz (LTE band 12)

1900 MHz (LTE band 2) – 3G/4G (PCS/EVDO/LTE)

1700/2100MHz (LTE band 4) – 3G/4G (HSPA/HSPA+/LTE)

Basing on these basic information, we can see that your Note 4 should be able to use 4G LTE network for both cellular and data connection. We know that LTE network of some carriers can’t handle voice calls so they simply route them to their 2G or 3G networks. We’re not sure if this is true for Metro PCS LTE network. If it is, then that’s the reason why you can’t receive and make calls at all. To put simply, either the phone’s hardware isn’t compatible with Metro PCS/T-Mobile network, or there’s a network glitch that automatically kick your device out of the system everytime you try to dial a number.

We know it can be frustrating to work with technical support representatives especially if the initial contact was not fruitful but the only party that can shed light on this issue is Metro PCS itself. It’s their responsibility to give you the specifics why your calls are not going through.

We don’t think there’s something in your phone that prevents calls from being made.

Problem #3: Galaxy Note 4 black screen issue

Hi. I need your urgent advice. My Note 4 SM-N910G (network is Singapore Starhub) is rooted with Kingroot and I have been using it for a year already. No issue so far until recently after updates, my screen has turned black suddenly.

When I power on the phone, I still can hear it running and the LCD light is blinking but the screen is black. So I doubt it is battery issue right?

I am unable to do a hard factory reset by pressing the Home+Power+Vol up button together. I am also unable to enter into Odin Mode too. It is all showing a black screen but there is vibration when I pressed the buttons so the phone is still fine, only not sure what has happened. Is it LCD issue?

Can I use Odin to flash original firmware by going into Odin Mode even though it is not showing on phone screen? Will it work that way? Please advise urgently, thanks. — Wendy

Solution: Hi Wendy. Our troubleshooting options are limited if you cannot see anything on the phone screen. We obviously cannot perform recovery mode tasks or flash a firmware in Odin mode if the screen is black. Try having the phone checked physically as this might be a display failure.

Problem #4: Galaxy Note 4 freezes and shows black and white screen when playing games

My screen keeps hanging when playing Need for Speed, Asphalt 8 or when listening to songs at TTpod. Yesterday my screen shows half black and half white suddenly and when i power off and on, it went black screen but LCD light, sound and everything is working. My Note 4 is rooted. I have cleared cache, factory reset and downloaded some small apps like soda crush saga, real-time calculator, converter, updates for WhatsApp, Gmail, Google Map, Drive, Android view (not sure what is this but seems to be meant for system).

After factory reset, last attempt was to transfer back TTPod (scan by malware and claimed to have issues all along) and soda crush. Thereafter, i take out the S-Pen, again it happened, black and white screen. Thinking that it is TTpod causing such issue (which I wonder why since I have this app for many months already, no such thing happened previously), I factory reset once again without the TTpod app but with candy crush soda. Today again black and white screen. I know you have mentioned on how to soft reset to check which software causing this issue. Can I get a step by step guide? What other alternative can I use? Please help. — Fil

Solution: Hi Fil. The best thing that you can do to check if a third party app is to blame for the problem is by booting in safe mode. Here’s how:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Make sure to observe the phone for a day or two while in safe mode to really see the difference. If the issue fails to occur, that’s a confirmation that one of your apps is indeed the culprit.

Problem #5: Facebook Messenger app problem after updating Galaxy Note 4

I updated my phone last week with the push update that came from Android by choosing update now. Ever since the latest update I have not been able to use Facebook Messenger free calling. I can make a call, but the person whom I am calling cannot answer up my phone call. When I receive a call in Facebook Messenger I get a message saying can’t connect and I am unable to answer the call. My Wi-Fi signal is strong my battery is charged, I did a hard reboot and a soft reboot. Nothing worked. The person to whom I making phone calls also has Android, but I’m not sure what version. It’s a new Galaxy. I used Facebook Messenger free calling in the past 4 over a year with no problems. This just started happening. I am able to use messenger to send messages and I am also able to receive messages with no problem. Please help. — Erica

Solution: Hi Erica. If the problem happened after an update, you must wipe the cache partition and try to re-install the app. These are the steps on how to delete the cache partition:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight Reboot system now and hit the power key.

If wiping the cache partition won’t change anything, simply re-install Facebook Messenger.

Problem #6: Galaxy Note 4 battery drain due to cold temperature

Thank you in advance for taking the time to review the issue that I am having with my Samsung Note 4. About a month ago, the phone was left in the car at night where the temperatures dropped down below freezing. When I went to get the phone from the car the phone screen would not turn on, but the blue light flashed indicating that I had a message. Pushing all buttons possible, holding them down, different sequences, the screen would not turn on.  It wasn’t until I pulled the battery and put the battery back in before the screen turned back on. It happened again when my wife and I were playing in the snow and it was in a pocket.  I had to pull the battery for longer than 30 seconds in order for the phone to regain life.  Is there something with cold temperatures and battery issue? Please advise. — Brent

Solution: Hi Brent. The recommended storage temperatures of Lithium-based batteries should be around 15°C (59°F). It’s not unheard of though of Galaxy Note 4 being used in colder climates like Canada or Norway all year round without problems so we know that the battery can live through lower temperatures for extended periods. In general, lithium-ion batteries are like humans — they function better in room temperature. Temperature extremes must be avoided if possible. Warmer environment is usually recommended for optimum battery performance though. Cold temperature lowers battery capacity and prolonged exposure can hasten battery drain. Lower temperature can significantly increase internal resistance causing a huge drop in capacity. This is the reason why your Note 4’s battery may have completely drained itself after leaving it inside a freezing car overnight.

We suggest that you warm the battery up first before using after it was exposed to cold temperature for some time.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 showing corrupted photos in microSD card, other SD card issues

 

Galaxy Note 4

Do you have memory or SD card-related problems on your Galaxy Note 4? Our post for today may help you fix it.

Below are the topics discussed in this post:

  1. Galaxy Note 4 unable to read photos and videos from 128GB microSD card
  2. Galaxy Note 4 unable to move some apps to SD card
  3. Galaxy Note 4 files on SD card showing black exclamation mark or grey square
  4. Galaxy Note 4 showing corrupted photos in microSD card
  5. Galaxy Note 4 not detecting SD card after flashing custom recovery
  6. Galaxy Note 4 not detecting SD card

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Note 4 unable to read photos and videos from 128GB microSD card

I’m experiencing difficulties in reading pictures from my 128GB microSD memory card. It is a generic card but is listed as a class 10 card. Pictures or videos that I take that are saved to the memory card via the camera settings are unable to view or watch. I’ve tried moving these items over to the internal memory of the phone and still have no success…The file information is there when I click on file details or more info…. It shows me the date, time, file size and resolution however I’m unable to retrieve these items…

Is anyone else out there experiencing these issues? I saw one forum that suggested that I should switch to a Samsung memory card… I have one on order (128GB) and I’ll keep you informed of my success or continued failure with this problem… — Enrico

Solution: Hi Enrico. Try transferring your files from your microSD card to a computer. If you can do that, that’s an indication that the SD card might still be usable at this time. Once you have moved the files to a computer or another device, make sure to reformat the problematic microSD card.

To prevent losing important files in the future, make it a habit to keep copies of important digital stuff to another device in the event that the primary storage encounters a problem. We cannot emphasize this enough. Digital storage devices are not reliable are prone to failure. Even branded SD cards are not immune to common malfunctions.

If you can afford cloud services like Dropbox, Amazon Web Services, Windows Azure, try using them as alternate storage for important files. If your videos and photos are within manageable file size, you can also use the free cloud services of Google, Microsoft, among others.

Problem #2: Galaxy Note 4 unable to move some apps to SD card

I was getting multiple messages from everyone. After speaking to T-Mobile, trying everything they said, they said to do a factory reset. I did, got the phone all set up, no more multiple messages, everything seemed fine. That is until trying to move some apps to my SD card.  Now it is saying can’t be moved, no more room. I have a 32GB card that is showing 25GB of free space. I did a soft reset, still the same. I had no problem moving these apps before the factory reset. What gives? — Nancy

Solution: Hi Nancy. The apps you are trying to move to the SD card may have been modified by their developers and can longer work properly when saved in an SD card. Keep in mind that not all apps are designed to work in an SD card for various reasons.

This is not an issue on your phone so there’s nothing that you can do on your end to fix it. Contact the developer of the app and ask them for support or more information about the topic.

Problem #3: Galaxy Note 4 files on SD card showing black exclamation mark or grey square

Randomly and out of the blue, I noticed I couldn’t see my photos in the Gallery, particularly in the ‘camera’ folder which is set to be saved on the microSD card (64GB). The thumbnails and total number of photos/videos is still showing but the thumbnails are either black with an exclamation mark, or just a grey square.

The SD card is showing most of its memory being full, as always, but going into it you can see any files. Says no files.

The problem is very strange though because some photos are saved on device, such as WhatsApp pics, and if I try to attach a photo from within WhatsApp from the Gallery, from the Whatsapp folder, it cannot see the photos (grey thumbnails, whereas if I go into the Gallery, and find the photo in the Whatsapp folder and select share via Whatsapp, I can send it. So I don’t know where the issue us… Is it the SD card or the phones ability to read the card, and or connect with the Gallery? I also keep getting app optimization notifications lately which I never used to get. Plus unsolicited email spam, which is new. Tying it all in together? I just don’t know how to fix this? Thanks. — Paul

Solution: Hi Paul. If still possible, make sure to save all files from the SD card to another device and reformat it. If it’s not an SD card issue, proceed to factory reset to ensure that firmware-level bugs will be eliminated. If you haven’t done a master reset before, here are the steps to do it:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Vol Up key.
  • Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  • Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #4: Galaxy Note 4 showing corrupted photos in microSD card

Recently i have updated my phone with 95Mb package. After that the photos taken and stored in my 64GB SD card become black with question mark. The photos taken before are still good. But also it didn’t happen for all pictures photos, some are ok, some are black. My card free space is now about 6.5GB.

I thought maybe the space is not so big is the reason so i tried to delete the old photos. It looks ok but when reboot all deleted photos appear again. I tried to connect the phone to laptop and deleted by Windows but it didn’t help. The photos stored on the phone are ok. Following the instructions from internet, i uncheck all the photos and Google and photos and picasa web album sync option and then deleted the photos stored in SD card but after reboot the phone all deleted photos returned back again. It is nightmare for me. Please advise me how to solve this problem. It is possible that the latest Note 4 update is a reason ? Thanks for your support. — Kieu

Solution: Hi Kieu. You haven’t mentioned reformatting the SD card. Please reformat it first to see the difference. The issue may not be on the phone but rather on the SD card itself.

Refer to our suggestions for Paul above if nothing happens after reformatting the SD card.

Problem #5: Galaxy Note 4 not detecting SD card after flashing custom recovery

I have a Samsung Galaxy Note 4 that I just rooted and installed recovery from xda developer site. After the flashing of the cwm recovery through rom manager v5.5.3.7  without deleting cache partition and wipe data, the phone now refuse to mount ex – sdcard  which was in the phone. It keeps telling insert sdcard  each time I tried to mount it.

I tried to flash the stock rom for the phone but my window xp service pack 2 desktop pc could not open the phone sdcard. It keeps telling me to insert sdcard for both internal and external sdcard. I installed Samsung galaxy USB driver on the pc, then adb and fastboot usb driver for the phone  too. When I connect the phone to the pc  and tried using adb and fastboot cmd to push the stock rom file to the phone, the phone could not be listed by adb. I also tried Odin v3.04. It detected my phone but could not successfully complete the flashing of the stock rom. Please help me! — Philip

Solution: Hi Philip. Try flashing a stock ROM to your Note 4 using another PC. Sometimes, software bugs can cause problems when flashing so try to determine if the issue is on your PC or on the phone.

Assuming there’s no hardware problem at hand, try to narrow down the cause of the error further by using another USB cable.

Flashing has inherent risks due to many factors that can affect the process. Even a bad USB port can interrupt the flashing process and can result to failure.

Problem #6: Galaxy Note 4 not detecting SD card

I recently bought a new SD card. when i inserted it into my phone it was like i never mounted it. it won’t even give me the option to mount it. i tried reformatting it on my computer and nothing. So i tried the SD card on another phone and it worked, so the problem seemed to be my phone and not my SD card.

Now the question is how do i fix this because i am really low on storage and i have been having to delete pictures and apps just to make space. I have looked everywhere online and have not found an answer. I already tried to soft reboot or whatever its called (when you take out the battery for ten seconds) and that didn’t work. i have restarted my phone, I’ve completely turned it off and back on, nothing has worked so far. Thank you in advance. — Tania

Solution: Hi Tania. The usual software troubleshooting we suggest in this blog may not work in your case as the issue appears hardware in nature. Have you tried inserting another SD card to your phone? If the second SD card won’t work either, that’s a confirmation that either the card reader is defective, or another hardware is causing the problem.

Try to call Samsung for repair or replacement of the phone if that’s the case. If your carrier provided this phone, contact them and ask for a replacement.

 

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 Lollipop issues and solutions

With the release of Android #Marshmallow nearing, it’s unfortunate to hear reports from users who still suffer from now “ordinary” #AndroidLollipop – related issues. Below are some of the issues attributed to Lollipop on #GalaxyNote4 at this time. We hope that the solutions provided here can help the readers concerned as well as the Android community in general.

Note 4 Lollipop

These are the topics covered in this post:

  1. Apps not working properly on Samsung Galaxy Note 4 with Lollipop
  2. Should you update to Lollipop or not?
  3. Waze, Google Maps, Location services not working properly on Galaxy Note 4 after updating to Lollipop
  4. How to update AT&T Galaxy Note 4 to Lollipop
  5. Bluetooth connection no longer working properly after updating Galaxy Note 4 to Lollipop

If you want to share your own problems to us, please use the link provided at the bottom of the page.


 

Problem #1: Apps not working properly on Samsung Galaxy Note 4 with Lollipop

Since Lollipop was installed I have 2 chronic ongoing issues.

  1. Phone will just shut down/off to a black screen even though I have 41-82% battery charge left but only when in Facebook or Google Internet usage. Plug in the charger and the phone reboots. Even put in a new battery but the problem continues
  2. While watching a downloaded movie/TV show via uTorrent, Movie Tube, xFinity, Show Box , etc., the sound will cut of every 10 minutes for 10 seconds. No matter what level the sound is. I’ve deleted every audio/video app and re-installed them. Same problem persists.

My carrier is Metro PCS.

Samsung will not support any technical support as  this is an unlocked phone even though I bought it directly from Samsung in Dec. 2014.

Metro PCS states: contact Samsung!

I’ve emailed various Google support sites on these 2 issues over the past 2 months and no responses.

R.I.C.K.Y the Android guy for one.

All I ‘m  getting are pop up adds in place of trying persistently to  get  these issues answered.

Please help or direct me  to who can. Thanks. — Tod

Solution: Hi Tod. All post Lollipop-related problems can be fixed by standard software troubleshooting. If you are yet to read our short discussion why Lollipop is such a headache to some, make sure to visit this page: Why Android Lollipop Causes Problems.

Now, these are the potential solutions to your problems:

Boot your Note 4 in safe mode

Some apps built before Android Lollipop may no longer receive any updates or compatibility upgrades to work with Lollipop at this time. The easiest way to check if the problems are due to an installed app is by booting the phone in safe mode. This environment prevents third party apps from loading (and may not be detected as installed) so it’s a good tool at your disposal to isolate the cause. If these problems won’t appear when in safe mode, you can uninstall your third party apps individually until the issue has been eliminated.

Here’s how to boot in safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key and the Volume Down key.
  • When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  • Safe mode will be display at the lower left corner; you may release the Volume Down key now.

Wipe the cache partition

Another procedure to do to fix your issues is deleting the system cache or cache partition. The system cache stores downloaded items from Play Store and other app-related files in order for the system to load app faster. Every time you tap an app icon on the screen, one of the background processes that happens is the system attempting to access the cache partition to load an app quickly. This process is repeated every day and every time you open an app. After some time, the cache gets full and disorganized so it’s highly recommended to regularly clear the cache partition.

Following an update, there’s a chance that the cache partition will become disorganized, cluttered, or contain outdated and irrelevant files. While updates like Lollipop are supposed to automatically create a new cache, this does not always happen in reality. One of the main reasons why so many users are complaining about slow performance, lag, or freezing issues after updating to Lollipop is a corrupted cache partition. We think that this is also the reason for your case. If you haven’t tried clearing the cache before, here are the steps to do it:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the wiping of the cache partition is finished, highlight Reboot system now and hit the power key.

Reset the phone to factory defaults

If the previous two procedures won’t do anything, that’s a sign that the most likely culprit is a corrupted firmware. Restoring the phone’s defaults can effectively revert the phone back to its original software condition. Below are the steps to perform a factory reset:

  • Turn off the Galaxy Note 4 completely.
  • Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  • When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  • When the Android System Recovery shows on the screen, release the Volume Up key.
  • Using the Volume Down key, highlight wipe data / factory reset and press the Power key to select it.
  • Now highlight Yes — delete all user data using the Volume Down key and press the Power key to begin the reset.
  • When the master reset is complete, highlight Reboot system now and hit the Power key.
  • The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem #2: Should you update to Lollipop or not?

I’ve held back update cause I’ve read that you are supposed to back up phone on computer & perform factory reset to get full benefit from Lollipop. All the problems after installation of the Lollipop update makes me scared to death. I’ve never backed up phone either. I wish someone could help me walk me thru this. Reassure me or something. All I see is problems with the update. I know I have to do this, cause the other update is slowly approaching. Why these updates are so slow & apps are not ready. Help!!! — Terri

Solution: Hi Terri. All the negative hypes received by Android Lollipop floating all over the web appear overwhelming but in reality, only a fraction of users are actually affected if you consider the tens of millions of devices now running this operating system. We still recommend that you update your phone when Lollipop becomes available because we think that the gains significantly outweighs the pains.

A good rule of thumb to follow after doing a major update like Lollipop is to clear the cache partition and do a factory reset. If some apps begin showing weird or unusual behaviors that were not present prior to installing Lollipop, make sure to check if an update is available for it to ensure that it runs well with the new firmware. If it continues to show problems, simply uninstall it as it may not be fully optimized at the moment to work properly with Lollipop.

Problem #3: Waze, Google Maps, Location services not working properly on Galaxy Note 4 after updating to Lollipop

Ever since updating to Lollipop 5.0.1, I have horrible issues with the GPS when using Waze and even Google maps for live routing to places. I constantly get, “no GPS” errors and spotty location services. I think it seems to work OK with other apps, like weather apps. Just not reliably when trying to get location in routing apps. I believe that before the Lollipop update GPS worked flawlessly. — Rex

Solution: Hi Rex. As mentioned in our previous post, please do the basic software troubleshooting to fix the issue.

Problem #4: How to update AT&T Galaxy Note 4 to Lollipop

My phone has not received the Lollipop update yet. It was released for AT&T on April 14, 2015. When I do the update option it always says my phone is up to date with the latest version. My friends have the same phone thru the same company and they received there update notification months ago. I took it to the AT&T store and the young men couldn’t figure out why it hasn’t downloaded the lollipop version. Please help me so I can get lollipop updates.  — Stacie

Solution: Hi Stacie. Over-the-air (OTA) updates from carriers follow a certain schedule to make sure that everyone will have a smooth experience when downloading it. This is also to ensure that servers do not get overwhelmed when there’s a sudden spike in download request. If you want install Lollipop on your device right now, just follow these procedures below.

Install Lollipop via Samsung Kies

If you are not familiar with Kies, you can download it from Samsung website first and install it on your Mac or PC. After the installation, connect the phone to your computer via a USB cable and follow the simple instructions. If an update is available for your device, Kies will accordingly tell you so.

If there’s no available update, consider installing Lollipop via Odin.

Install Lollipop via Odin

Before you attempt to update via Odin, make sure that you know your phone’s exact model. After that, search its corresponding firmware and download it to your computer. A popular repository of stock firmware is SamMobile. Make sure to get the correct firmware to avoid problems.

After you have downloaded the firmware, download Odin v3.09 and install it on your computer.

Other things you need before you update include:

  • Samsung drivers
  • A fully charged phone
  • Enabled USB Debugging option (under Settings>Developer Options)
  • A back up of all your personal files (photos, videos, music, contacts, etc)

The rest of the instructions are self-explanatory but if you need the specific steps, here they are:

  • Unzip the downloaded firmware file.
  • Launch Odin.
  • Turn off the phone and boot it in download mode by pressing Volume Down, Power, and Home buttons at the same time.
  • Connect the phone via USB cable to your PC or Mac and wait for Odin to recognize it (a blue box should appear in ID:COM).
  • Only Auto-Reboot and F.Reset Time must be checked in Odin and nothing else.
  • Click the AP button and find the tar.md5 file in the unzipped firmware file in your computer.
  • Click Start.
  • The process will take some time so just wait for it to end.
  • A green PASS message should be displayed if the procedure is successful.
  • Restart the phone to start using Lollipop.

Problem #5: Bluetooth connection no longer working properly after updating Galaxy Note 4 to Lollipop

I’m having problems with the Bluetooth. I have tried 2 different Bluetooths and having the same problem. What is going on is it shows my Bluetooth is still connected to phone, but when I’m talking to a person it goes back to the phone and then back to Bluetooth again. I have tried Plantronics and now I’m using a Jabra. I thought Plantronics’ Bluetooth was bad so I got a new replacement but it did same thing.

So I order Jabra but I’m still having same issue. Not as bad with Jabra as with Plantronics though.

I have tried taking battery out and reconnecting again and still same problem. Is anyone else having this problem. The Plantronics rep said it is losing connection between phone and Bluetooth. Did not have problem until I updated to Lollipop. — Sherry

Solution: Hi Sherry. If the problem started happening only after updating to Lollipop, please do the following solutions:

  • Delete Bluetooth profiles and re-pair the devices
    • Delete all Bluetooth profiles in your Note 4 and on the accessory you are using (if possible).
    • Once the profiles have been deleted, turn off your phone, remove the battery for 10 seconds, and restart it.
    • Re-pair the devices.
  • Delete the cache partition
    • Steps are provided above.
  • Wipe the phone clean via factory reset
    • Steps are provided above.

 


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