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Galaxy S6 takes a very long time to charge, fast charge not working, other issues

With a few more weeks left until the new #GalaxyS8 is released, we plan to continue supporting the millions of #GalaxyS6 users for as long as we can. This material is just another series of posts that we will be publishing in the coming months. If you have your own S6 question, make sure to contact us by using the questionnaire we provide at the bottom of this article.

For now, here are the specific topics that we cover for you:

  1. Galaxy S6 turns off on its own when battery has 30% | Galaxy S6 overheating, takes long time to charge | Galaxy S6 very slow
  2. Galaxy S6 edge plus keeps showing “not charging” notification even when it’s not connected to charger
  3. Galaxy S6 won’t charge and turn on
  4. Galaxy S6 takes a very long time to charge | Galaxy S6 fast charge not working
  5. Galaxy S6 Message+ app keeps crashing
  6. Galaxy S6 overheating and lagging due to bad hardware
  7. Galaxy S6 won’t work if not connected to a charger
  8. Galaxy S6 stops working after changing its IMEI

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 turns off on its own when battery has 30% | Galaxy S6 overheating, takes long time to charge | Galaxy S6 very slow

The past 2 weeks my Galaxy S6 has been acting up. I read about the soft reset but I can’t get to my battery. My phone has been dying very quickly through the day when normally it will last me all day long. I’m not really on my phone that much until after school but when I get out of school my phone is at 30 or less %. And my phone will sometimes say I have 9% and then goes straight to 3% then I plug it in at 3% and it dies as soon as I plug it in. I used to have a fast charger but the one I’ve been using for awhile now isn’t, and sometimes I will use a wireless charger.

My phone has also been over heating a lot even when I’m not using it. In the recent 2 weeks, I plug in my phone and it says it’s going to take 6 and a half hours in order to fully charge when before it didn’t take but 2 hours.

My phone has also been glitching from time to time and has become a lot slower than normal. I have tried other outlets than the one I use most of the time and one outlet will say 6 and half hours and then the other tells me 2 and half. I have had this phone for over a year, but not sure what’s going on and whether I need a new battery or a new phone. — Danielle

Solution: Hi Danielle. To know whether the problem is due to a software glitch or bad hardware, you must do a series of troubleshooting steps.

The first one is to see if battery recalibration will help. Sometimes, Android can lose track of the actual battery level causing the phone to reboot prematurely even if the battery percentage is showing high figure. To fix the issue, you must do some steps to help the operating system detect the true remaining battery power. Here’s how:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Observe the phone for a few days to see if battery calibration will improve the situation. If the phone continues to shut down randomly and drain battery power fast, the next troubleshooting step to do is factory reset. This troubleshooting step is meant to eliminate any software glitch that may be causing all the problems. Factory reset returns all software settings to their defaults, effectively removing any glitch that may have developed after you unboxed the phone. To do that, follow these steps:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
  8. Observe the phone for at least 24 hours. Make sure not to install any app or update during this time.

If you observe the same problems after a factory reset, you can assume that bad hardware is the culprit. It can be a battery issue too so if possible, try to buy a new one and use it on your phone.

Should nothing change, simply send the phone in so its hardware can be checked and determined if it needs repair.

Problem #2: Galaxy S6 edge plus keeps showing “not charging” notification even when it’s not connected to charger

Greetings. I have started getting an issue on a S6 edge plus. It all began when i plugged in the device to be charged on a 5v 2A (the ones that come in the extension cords as a usb charging hub). As soon as i plugged it in, the phone went into VR mode and then blank. After that, i unplugged it and connected the original charger and that closed the VR mode screen and it went back to “normal.” However i keep getting a notification pop up saying “not charging” which is obvious as the device is not connected to any source of power. I think that’s all i got for you guys. Hope this info will help you so that you can help me. Thanks in advance. — Pablo

Solution: Hi Pablo. We think you need to ensure first that this is not a software issue. You can do that by doing a factory reset so you can compare how the phone behaves when the software is returned to its known, working state. Be sure that you don’t install anything so as to preserve the original software state during the observation period.

If “not charging” notification continues to popup, it can only be due to a malfunctioning hardware. The charging port must have been damaged for some reason, triggering the notification to popup even when the device is not being charged. In this case, you must send the phone to Samsung so it can be repaired or replaced.

Problem #3: Galaxy S6 won’t charge and turn on

Galaxy S6 won’t charge or turn on. I see the Lightning icon but nothing else happens. Things to note acted weird when I plugged it in last. It was dead but when I plugged it in it said 94% charged. This morning it was at 4% after being plugged in all night. Once it shut off and I attempted to turn it back on a yellow triangle with an explanation point in it along with the android man beneath it appeared. I believed it said rebooting a bunch of words appeared like it was rebooting then the phone shut off and never turned back on. Like I said I can see the charging symbol but nothing else. —Joellen80

Solution: Hi Joellen80. The only troubleshooting step that you can do in this situation is to see if you’ll be able to restart the phone to alternate modes. Only then can you do follow-up troubleshooting. If your phone remains dead, you must seek the help of a professional or Samsung so your hardware can be examined.

For reference, here are the steps on how to boot your S6 to other modes and their follow-up troubleshooting that you can do:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #4: Galaxy S6 takes a very long time to charge | Galaxy S6 fast charge not working

Previously when i plug the charger, it give me approximately 2 hours max to fully charge my battery. Suddenly it started giving me 6 hours. I tried to clean the USB thing and i tried switching to safe mode to see if any of the third party apps are the cause but it kept giving me 6 hours to fully charge. I tried the sysdump also and turned the low battery dump on but nothing worked.

Note: it’s not from the charger since my brother has a S6 edge also and it charges perfectly for him and i tried a lot of charges. they work for others but for me they are toooo slow. What should i do? — Toola.me1

Solution: Hi Toola.me1. If you’ve already tried  factory reset and charging remains slow, there must be something wrong with the hardware. It can be a faulty charging port. Try to inspect the charging port for dirt or bent pins inside. Sometimes, they can cause erratic charging behavior so if you see anything amiss inside, that may be the cause of the problem. Most of the time, charging port damage occurs beyond the visible part so you must have the phone examined by Samsung or an independent service center.

Other power- and charging-related issues can be caused by a bad power IC in the logic board. Again, the phone has be physically checked by a technician to know this. The general rule is to try all relevant software troubleshooting such as wiping of cache partition, observing in safe mode, and factory reset. If nothing will change after doing such steps, send the phone in for repair.

Problem #5: Galaxy S6 Message+ app keeps crashing

Hello. Every time I have attempted to open the messaging app in the last hour it fails to work and only a white screen shows up with a red bar at the top. After about 5 minutes a message shows up saying, “Message+ isn’t responding. Do you want to close it?” Leaving me the choice to either report, leave or ok. I click ok every time and I’ve gone to extremes in attempting to make it work including deleting all of the apps that didn’t come with the phone to frequently restarting it. That’s it. Please tell me how to fix my problem. — Maddy

Solution: Hi Maddy. Try wiping the app’s cache and data first. Doing so is the virtual equivalent of uninstalling and reinstalling the said app. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If this troubleshooting step will not fix the issue, you can then try to factory reset the phone. If we are not mistaken, Message+ is a Verizon messaging app so restoring the original version of the firmware may eliminate the bug. To factory reset your S6, follow these steps:

  1. Create a backup of your important files.
  2. From the Home screen, tap the Apps icon.
  3. Find and tap the Settings icon.
  4. Under the ‘Personal’ section, find and tap Backup and reset.
  5. Tap Factory data reset.
  6. Touch Reset device to proceed with the reset.
  7. Depending on the security lock you used, enter the PIN or password.
  8. Tap Continue.
  9. Touch Delete all to confirm your action.

Finally, if the issue remains after a factory reset, contact the developer for support.

Problem #6: Galaxy S6 overheating and lagging due to bad hardware

My phone is overheating way too much and way to quick. It has started up recently. i haven’t downloaded any new app or anything.

I have restarted the phone but no luck. When i start to charge it, it heats up even quicker and now i am starting to have problems with its performance like it crashes a lot. Once it’s hot it slows down. The touches on my screen don’t work properly. No clue what it could be. i have tried cooling apps but they don’t work so i delete them. i don’t know what to do. My phone is a Samsung S6 edge. Please could you help me with this thank you. — Zulaikhah

Solution: Hi Zulaikhah. Like what we tell others above, you must do a factory reset first and proceed from there. This is the only way to determine whether you can fix the issue on your end or not. We do think hardware malfunction is to blame. Taken together with other symptoms you mention, the overheating issue must be caused by a failing component. What that component is is for a technician to know and to do that, the phone must be physically checked. Be sure to send the phone to Samsung or to an independent repair shop so the hardware can be examined thoroughly.

Problem #7: Galaxy S6 won’t work if not connected to a charger

Hi. I have a Samsung S6. i bought it around 3 months ago. Here is the problem: yesterday, i noticed it had turned itself off despite having 70 percent battery. i turned it back on a few times it comes on then just goes off again. however if i connect the charger it will stay on. I’ve also noticed it will say 100 percent charged, then when i unplug it, it reads something like 70 percent. Can you help please? — Des

Solution: Hi Des. An issue like this is almost always  due to a bad battery issue.

Try doing a battery calibration first and see how it goes. If there’s no change, proceed to factory reset. If a reset won’t work either, find a way to have the phone repaired or replaced. Steps on how to recalibrate the battery and factory reset are provided above.

Problem #8: Galaxy S6 stops working after changing its IMEI

Well, I got this Galaxy S6 that first I locked and I forgot the back up password and I try to reboot but ended up deleting the whole software. So I took it in to a shop and I guess they were being honest and told me they just get it to work and ended up installing a whole new software and gave the phone a new IMEI. Now the phone won’t work and the original IMEI work but the new one is blacklisted and seem like no one can fix it. — Luis

Solution: Hi Luis. Well, the only people that can help you are the ones who modified the software in the first place. Only them knows what things they did on the device. We can’t see the logic of modifying the IMEI when the original problem is about unlocking the phone only so there must be an underlying reason for them to do it.

We also don’t know what exactly you mean by your “phone won’t work” phrase. If you can get back to us giving us more details, perhaps there’s something that we can suggest.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S8 keeps getting a copy of SMS in Facebook Messenger app, other issues

Hello Android community! Welcome to our new #GalaxyS8 and #GalaxyS8+ article. We are now receiving increasing number of S8-related issues so we hope that this post will be helpful to a lot of S8 users in the coming weeks.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S8 wireless fast charger does not charge battery to 100%

Hello. I recently purchased a fast wireless charger (EPPG950) for my S8 which i purchased last month. for some unknown reason my phone would not charge up to 100 and it stops at 84 even if i did left the phone for an overnight charge. however my phone will charge fully when using the supplied cable charger with it. Just to rule out any issues with the wireless charger, i did use my S7 on the wireless charger and it did charge up to 100 with no issue. is there any software glitch that would prevent my phone from being fully charge using the wireless charger while the device is turned on? i did try to charge my phone powered down and it did charge to 100%. is there anyway way around this? — Louie

Solution: Hi Louie. How long did you wait while charging wirelessly with the phone powered on? Keep in mind that wireless charging takes longer to fully charge a battery compared to USB charging. It also can sometimes take a long time to fully charge a battery when the phone is powered on, especially if there are a lot of apps running actively and in the background. If the wireless charger doesn’t do its job by fully charging the battery to 100% regardless of how long you’ve waited, then it must be replaced. This is our first time to hear of such issue so there’s no known fix for it.

Problem 2: Galaxy S8 won’t work with Bluetooth car kit of 2012 Toyota Corolla

Hi. Got a Samsung Galaxy S8 for mother’s day and for some reason I can’t get it to connect to my 2012 Toyota Corolla. I used to have a S5 which connected perfectly. It will pick up car audio but when trying to connect the S8, it says that it phone is not compatible. Am I doing something wrong? — Natalie

Solution: Hi Natalie. We don’t it’s a phone issue. A lot of times, incompatibility issues between new phones and car kit systems are caused outdated car kit bluetooth. In other words, your S8 is just too advanced for the oldbluetooth system in your car. Contact your car maker or the car kit maker and ask them for assistance.

Problem 3: Galaxy S8 can’t read an encrypted SD card

Hello. I recently purchased a S8 from HK. I had an S7 with an encrypted memory card on board. unfortunately when i transferred my memory card to S8 it would not read the content of my memory card. Unfortunately i already restored my S7 to its factory default and wipe it out. My concern is, S7 cannot recognize the memory card that was previously encrypted by the same device. I would like to know if the is away for me recover my files stored in the memory card using my S8. I did copy the files on my memory card and had the memory card reformatted, however the filed that i copied from the memory card cannot be viewed. Thank you. — Louie

Solution: Hi Louie. The only device that can read an encrypted storage device like an SD card is the device that encrypted said SD card in the first place. Having a second device be able to read an encrypted SD card would defeat the purpose of encryption.

Problem 4: Galaxy S8 keeps getting a copy of SMS in Facebook Messenger app

Whenever I receive a text message through the factory installed app Message+ I receive a duplicate message in the Facebook Messenger app, even if we aren’t friends on Facebook. I can’t figure out through phone or app settings how to stop Messenger from duplicating my incoming texts! Please help! — Russell

Solution: Hi Russell. You must have enabled a Facebook Messenger setting that allows both apps to receive SMS. To fix the problem, you must turn a setting off in Facebook Messenger. Here’s how:

  1. Open Facebook Messenger app.
  2. Tap the profile icon at the top right hand side.
  3. Tap SMS.
  4. Slide the slider to the left for SMS in Messenger.
  5. Tap TURN OFF SMS when prompted.
  6. Select your desired messaging app (Message+).

Problem 5: Galaxy S8 Phone app no copy-paste option, Phone app blocks both calls and messages

Hi. I just upgraded from the Galaxy S6 to S8 and w things annoy me: 1) is there a way to copy a number from a web site and paste it to my dialing screen? When I copy the content and switch back to the dialing app I hold the screen but no popup to paste appears 2) is there a way to SEPARATELY block numbers but not texts? The s6 allowed this type of customization… I would like to be able to receive texts but not calls from certain numbers. — Daniel

Solution: Hi Daniel.

  1. No, the native dialing app (named Phone) does not have a copy-and-paste feature so you can’t paste a number to it.
  2. The only way to block a contact in the Phone app is by going to app’s Settings>Block numbers. Unfortunately, this option is blocks both voice calls and messages from said number. Try to use other dialing apps from Google Play Store to see if you can find one that provides what you’re looking for.

Problem 6: Galaxy S8 plus won’t stay connected to home wifi

HI Android Guys. Recently i purchased Samsung Galaxy S8 plus in Saudi Arabia, and after bringing it to my home, i connected to WiFi., The WiFi connection is connected for 20 to 30 Seconds and automatically getting disconnected. but when i shows this same problem to the place of purchase, the WiFi connection is stable over there. Please advise. — Khan

Solution: Hi Khan. If your new S8 can connect to another wifi network fine, then the problem lies in your home wifi. Make sure to let the wifi administrator know about the problem so the problem is fixed. There may be some settings in your wifi that restricts or limits how long a device can connect to it. There is long list of possible causes of this problem so if you can’t fix it by checking the settings of your router, contact your internet service provider (if the router came from them), or the router maker.

Problem 7: Galaxy S8 shows blank Google maps when using apps

I’ve got an S8 plus. Google maps works fine but when I open an app like booking.com or similar, when you look at map view in the app it’s blank. You can use terrain view but map view shows nothing. It seems to be the same on any app which has a map in it. — Kenneth

Solution: Hi Kenneth. If the problem appears in multiple apps in your phone, the cause may lie on the Google Maps app itself. Try wiping the cache and data of the apps involved by doing the following:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping the apps’ cache and data won’t work, do a factory reset. Here’s how:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Problem 8: Snapchat on Galaxy S8 not working properly

Hi. I have a Samsung S8. If I take a snap and someone sends a chat through that snap all I get is black text. but if I open it, it goes to the snap in my story but does not show the person’s comment.

Also, when it comes to filters it just loads but does not trace the face soo….no filters at all. — Winnipaurah

Solution: Hi Winnipaurah. The answers to your questions are app-specific, which means that they best provided by the developer itself. If wiping the app’s cache and data  and factory reset won’t fix them, contact the developer for support.

Problem 9: Galaxy s8 gets delayed SMS

Brand new Samsung Galaxy S8 is not correctly receiving messages from iPhone. Messages can be delayed several hours, the I’ll receive multiple messages at once all but one of which were sent previously. In some cases, the same is occurring on messages I send – user will receive a group of them hours later. — Will M

Solution: Hi Will M. We don’t think it’s a phone problem but you can try factory reset your phone first so you can compare how SMS messaging works afterwards. If nothing changes, contact your carrier and let them troubleshoot and solve the problem for you. An issue like this can be caused by a network glitch (either in your own network or the other party) so the solution is beyond you.

Problem 10: Direct TV app in Galaxy S8 keeps freezing

DIRECTV app on Samsung Galaxy S8 Constantly freezes. Phone says it’s slowing down the system with errors. — Scott

Solution: Hi Scott. Clear the app’s cache and data first. If that won’t work, contact the developer of the app and ask for direct assistance.

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6 or 7.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem 11: Galaxy S8 won’t stay on silent or vibrate mode

A brand new Galaxy S8 and the sound mode will not stay on silent or vibrate only. It will change itself back to sound mode within minutes of changing it again. I have already turned off all notifications in apps and it did not help. I am not allowed to have sound on at work and therefore cannot carry it into the building. Very annoying problem for a new phone I cannot carry.         — Bob

Solution: Hi Bob. If you want to disable all sounds at once, you can try the following steps:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate to Settings>Accessibility settings icon.
  3. Tap Hearing.
  4. Tap Mute all sounds Colors to turn the slider on or off.

Note: These instructions apply to Standard mode only. If you are in Easy mode, here are the steps on how to switch to Standard mode first:

  1. From a Home screen, navigate: Apps icon>Settings icon>Easy mode icon.
  2. Tap Standard mode then tap APPLY (located in the upper-right).

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 4 fast charging won’t work, won’t charge up to 100%, other issues

Welcome to another #GalaxyNote4 post for this week. We bring you another batch of common Note 4 problems in this one so we hope that you’ll find this material helpful.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy Note 4 freezing and shutting down on its own

Recently, my phone has been lagging and the screen would freeze after I downloaded a few apps. Then one day the phone shut off and wouldn’t turn back on. I did a soft reset and it would work but the problem would happen again. Every time the problem occurs, I do another soft reset and it would work again.

One day, I got an error message that says, “cannot boot in normal mode” along with a bunch of other things. I called tech support who told me to take the battery out and put it back in after 10 seconds and it would work again. The phone still shuts off and won’t turn back on and a soft reset always works but every now and then I get that error message again that says “cannot boot in normal mode.” Again, I reached out to Samsung tech support who told me to take out the battery for 10 seconds and put it back in and it would work.

A few days ago, I uninstalled all the apps that I downloaded prior to all these issues and did a software update. The phone had been working fine ever since but the problems are coming back again. It seems to happen every time I try to charge my phone. This has been going on for over a week now and I want a more permanent solution than taking the battery out all the time. This problem happens even when in safe mode. Any ideas what it could be? I really don’t want to have to buy a new phone. — Mimiexue

Solution: Hi Mimiexue. Try to recalibrate the battery and observe how your phone works for a couple days afterwards. This procedure should force the phone to retrain Android on how to detect battery levels correctly. Sometimes, inaccurate battery readings can cause random shut downs. Here are the steps that you want to do:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If battery calibration won’t work, do the more drastic factory reset. This should be the last software troubleshooting step that you must do. Factory reset returns all software settings to their defaults, which means that the device should be in a stable condition software-wise. If the problem is caused by a software bug, it should be absent after a factory reset. To get a baseline performance, make sure not to install any app right after a factory reset. Let the phone run for another couple days without any apps. Use it normally by doing texts and calls and let it run. If everything is normal and the phone does not shut down on its own at all, that’s a sign that the cause of the problem is software malfunction or a bad app. To see which of them is true, you must install apps one by one so you can observe how the phone works after some time. This will take time but is the only effective way to identify the cause, especially if it’s an app.

On the other hand, if the issue returns after a factory reset and even without any apps installed, you can bet the problem is due to bad hardware. It can be the battery so try to replace it first. Make sure to calibrate the new replacement battery before using it fully. If the problem persists, send the phone for repair or replacement.

For reference, these are the steps on how to factory reset your Note 4:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

Problem 2: Galaxy Note 4 fast charging won’t work, won’t charge up to 100%

I have a Samsung Note 4 that I bought in 2014. My phone charged beautifully within hour or less to 100%. Now, whenever I connect my phone to the fast charger, it says it’s fast charging but it charges slow. In fact, I leave it for 2 to 3 hours and the phone only charges up to 85% to 90%. It never goes past 90%. I did complete the soft reset by removing the battery for 10 seconds and restarting the phone. I also did another soft reset by removing the battery and holding the power button for a minute with no luck. I cleared my cache, and cleared any debris from the charging slot with no luck. My charger is in good shape since the day I bought the phone. I have kept it the same way since day one but I don’t know why it’s not charging fast. I have noticed one thing that when I remove the battery and place it back in and then turn my phone back on, my battery level shows as 100% but before that it would continue to show 85 to 90% not going past it. Today, i charged my phone for 4 hours and my battery level is showing at 88% for over 30min. Please help! — Abhishekmahendru

Solution: Hi Abhishekmahendru. Based in our own experience and from reports from others users with a similar problem, the cause is mainly a bad charging port. To check if that’s true in your case, below are the steps that you can try (minus the steps you already mention):

  1. use a different known working USB cable and fast charger
  2. Try a wireless charger (Note 4 wireless charging requires additional upgrade so it’s up to you if you want to try it)
  3. Recalibrate the battery (steps provided above)
  4. Do a factory reset (steps provided above)
  5. Change the battery
  6. Submit the phone for repair or replacement

Problem 3: Galaxy Note 4 is laggy and randomly shuts down itself

For a couple of months every time my phone shuts off, it would not turn back on unless i took battery out and waited about an hour. It would then be super laggy and shut itself off again. I had to install an app called wake lock to stop the screen from going black and shutting off my phone. The partial wake lock helped my phone stay on. My phone is now trying to update. It will say installing update, get to 100% then just shut off and not do anything else. I then have to take battery out, wait a while and put battery back in to power it back on. It then goes into update screen again. Please help. I don’t know how to get it to finish update so i can have phone working again. — Clarelouise1982

Solution: Hi Clarelouise1982. Android troubleshooting is more of a trial-and-error rather than a sure-fire way of identifying the cause so if you’ve already exhausted software solutions, including of course the temporary workaround of installing Wake Lock app, then you must be dealing with a hardware malfunction here. Please check our suggestions for Abhishekmahendru above. If those steps we provide above won’t work in your phone, consider a repair or replacement.

Problem 4: Galaxy Note 4 won’t connect to network after charging port replacement

I recently replaced the charging port on my Samsung Galaxy Note 4 and have since had Network connectivity problem. I have reopened the phone and made sure the signal cord is probably fitted on the small knot on the charging port , as well as one on the motherboard. I have factory reset but the problem is same. My network provider is sky mobile. When Sky SIM is in , network search displays EE, but in my bedroom you can see Vodafone, EE and Sky. When l connect to Sky , it will say not connected to sky. I called sky to help manual setting before resetting phone but nothing has worked. Please help. No money to go for formal repair. — W Laryea

Solution: Hi W Laryea. We have virtually no knowledge of your particular phone and how your repair goes so we can’t say for sure what happened. Since the phone appears to detect multiple networks at one time, this is definitely not an issue about hardware failure. There must be some configuration issue that must be worked out with your carrier to register the phone in their system again. It’s also possible that the phone’s network programming was changed for some reason after the repair so if working with your carrier won’t work, you’re out of luck. Only Samsung can check if the phone’s modem is programmed correctly or not so if you want to get to the bottom of this, you’ll have to ask their support

Problem 5: Galaxy Note 4 won’t install Android update

Hi. I have a Samsung Galaxy Note 4 that I bought in December of 2014 from Walmart and use through the Straight Talk Service. My phone is basically stuck on Android version 4.4.2. When I check for software updates it says, “the latest updates have already been installed” but obviously they haven’t. I have tried specifically calling the Straight Talk tech support and they had absolutely no idea what I was even talking about. They just kept saying, “you need to be under WiFi to update your phone.” But even under WiFi it still says the latest updates are already there. Most of my apps work well, but my phone not being on the latest update doesn’t allow me to have some features from certain apps. Thanks in advance for any help. — Marissa

Solution: Hi Marissa. If you have a computer, try to install Samsung Smart Switch to it  and see if you can update your Note 4 after linking it by USB cable. If there’s an available update for your device, Smart Switch should tell you so the moment it detects your phone being connected. If it doesn’t, that means that you’ll be unable to  update it via that app.

If you badly want to install a new Android update, you can do so manually via flashing. Keep in mind though that flashing is basically modifying core system files, so if it’s not done properly, you may end up with a bricked phone. Should you want to take the risks involved, go online and find a good guide on how to do it on your particular phone model. Exact steps vary by phone model. This means that a flashing guide for Verizon Note 4 may be a bit different from a guide for Straight Talk Note 4. Be very careful in using the firmware version since using an incorrect one can lead to boot loop problems.

Problem 6: Galaxy Note 4 with new motherboard can’t decrypt SD card

Hi there. I have a Samsung Galaxy Note 4 with an encrypted 64GB SD card. One week ago the device hang and by rebooting it never passed the welcome screen. Samsung told me the motherboard is not working so I replaced it. When inserting the SD card the message appears that the device is preparing the SD card / check for error which is still the current state. Using the SD card with PC, all info is accessible with file extension like jpeg and so on but cannot open because encrypted. I also tried another Samsung phone and same message comes up. After the breakdown the first thing I did was copying the whole SD card to my laptop. Any advise how to get the files from the SD card ? Would be great if yes. Thanks a lot in advance Best regards. — Karl

Solution: Hi Karl. Unfortunately, an encrypted storage medium like an SD card can only be decrypted by the device that coded it previously. Since you had the motherboard replaced, your phone is now basically a “different” phone and can no longer decrypt the card. The same is true even if you use another Note 4 or any other device. The strength of encryption is also its main weakness in this case so you’re out of luck. There’s no way you’ll be able to decrypt the SD card.

Problem 7: Galaxy Note 4 loses battery fast when not connected to a charger

Hi there. My name is Ameerah and I own a Samsung Galaxy Note 4. I’ve had it for just over 3 years now and it hasn’t been giving me problems until now. My phone’s lights of the buttons at the bottom end won’t stop flickering and if I try to use my device (even just unlocking it) it just switches off in a few seconds while I’m using it. Before it did this it would freeze and I would hold the power button for a few seconds and then it would come back on. The battery would end up going from eg. 58% to 23% when it switches back on, and the lights would start flickering again.

I’ve noticed that if I keep my phone in charge, the flickering stops and it works as normal. But I don’t like using it while it’s charging. I was hoping if you could please help me out as to maybe what is causing this issue.

I feel as though it might be the battery and I have read about opening the back and the connection with the battery and so on, but I just wanted to know if it is the battery or something else.

Also this has happened before but not as bad. before I thought it was the RAM being full. I downloaded ‘clean master’ as well as “CM security.” After about a week or so my phone worked perfectly fine. This happened about a year back. But now it’s worse. — Ameerah

Solution: Hi Ameerah. It does look like a battery problem to us. Make sure that you follow our suggestions for others above by recalibrating the battery and doing a factory reset. If those two won’t improve the situation, get a new battery.

Problem 8: Galaxy Note 4 reboots when using some apps

I have a 3-year old Samsung Galaxy Note 4. Sometimes, my phone turns off by itself and it keeps attempting to reboot (it vibrates and displays Samsung text) but does not succeed to reboot until I plug it back for charging. As soon as I plug in for charging it shows 0% battery. Within a second or two it will show the original battery percentage it had before turning off automatically. This happens when I try to use some heavy weight apps like Google maps, Uber and sometimes with Google browser.

There are days when the reboot happens 3-4 times a day and sometimes it does not happen at all specially the days when I don’t use any app, just use it to make calls. My Samsung Galaxy Note 4 was bought from AT&T but I am using it on Cricket Wireless. — FN

Solution: Hi FN. Despite some similarities of your issue with others above, we would like to think that your phone may be having a problem with its power management IC. That’s because the problem appears only at random, and only when you’re using apps that require a lot of computing resources. We still encourage you to do the basic software troubleshooting stuff though such as battery calibration, factory reset, flashing back stock firmware (if you’re running custom ROM), unrooting (if phone is rooted), and battery replacement. If all of these won’t make any difference at all, have the phone replaced.

Problem 9: Galaxy Note 4 stuck in Samsung logo screen, keeps saying battery compartment is open

Hi. I have an Note 4. I have removed the battery, left it out for an hour and tried a complete wipe. As I write this, my phone is flashing the Samsung logo and nothing else. Previous problems include physical problem, the port cover is broken. Have just replaced the Samsung battery with a genuine one (well it says Samsung on it). it comes up with a Touch wiz error and also an error saying to close the battery compartment which I have done, several times. It has been playing up for a while. I am currently in NYC but the phone is a UK phone with a UK SIM card. I will continue to try and do some more hard resets. — Barry

Solution: Hi Barry. There’s only so much an end user like you can do in terms of Android troubleshooting. If you’ve already tried a new battery and factory reset before contacting us, then the problem must be on the hardware side. The only other software trick left for you is to try flashing an older or newer Android version. We doubt that it will change anything but again, as we’ve said, there’s not much that can be done on your end. Software troubleshooting can only fix software problems. There’s no amount of resets that you can do to fix a hardware malfunction.

We can’t tell you what that malfunctioning hardware is unless a thorough hardware diagnostics is done. If you want to get to the bottom of the problem, submit the phone to Samsung so it can be tested. Otherwise, simply consider a phone replacement.

Problem 10: Galaxy Note 4 keeps dropping calls, apps keep freezing, crashing

Respected all. My Note 4 was a perfect machine till last week. All it happened sudden without any pulled activity. During random outgoing calls each day on a Mid-workings hours point 2 – 3 calls were dropped. I blamed on network as usual and moved to some other engagements, some random checks on notifications realized me that my cell is not ringing. I didn’t pay much attention and tried to get back to those missed calls which were missed because of x-y-z reason. All calls were established but without voice at either end. Since that day my all voice functions of Note 4 are retired along with application hanging concern. I consulted with an software expert who has flashed it a couple of times. It works fine with every voice function of the device for next couple of minutes after a fresh ROM. Then again silence. Sorry for the extra briefing. — Meer

Solution: Hi Meer. Since you’re using a non-official ROM, we recommend that you try to find answers from the developer of the software you’re using or from the community that also uses it. The solution to your problems may be ROM specific and we have no idea about it.

The most that we can tell you about this issue is to flash the official Samsung firmware first, and if that won’t work either, to contact your carrier about disconnected calls issue.

If you continue to experience app lock ups even when using stock firmware, you should do a factory reset and observe how pre-installed apps like the built-in Phone app works. If everything works normally when there are no third party apps installed, you can bet one of the apps you install that’s not from Samsung or Google is to blame.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Wet Galaxy S7 won’t charge via USB, won’t download new emails after an update, other issues

Hello Android community! The #GalaxyS7 is water-resistant but what happens if water or some moisture are caught inside the USB port? In this post, we discuss what you need to do if you happen to expose your phone to water and you encounter a charging problem with it. We also cover 5 more S7 issues so we hope that this post can be a helpful reference for you.

Below is the complete list of issues addressed in this material:

  1. Wet Galaxy S7 won’t charge via USB
  2. Galaxy S7 email app won’t download new emails after an update
  3. Galaxy S7 only works when connected to a charger
  4. Galaxy S7 charging port not working properly
  5. Galaxy S7 multiple issues after installing Android update
  6. Galaxy S7 slow performance issue after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Wet Galaxy S7 won’t charge via USB

Yesterday, my Samsung S7 phone fell into the toilet (clean bowl, whew!) and I quickly retrieved it. It didn’t shut off and seems to be working ok. I noticed that it wouldn’t charge with the charger inserted at the charging port but it worked with the platform charger. I placed it in the rice over night as per your instructions and that I had heard of this technique but never turned it off (afraid that it would not turn back on). Again, so far the phone appears to be okay. Do you think I am in the clear that it will be fine? —         Cookmoore4u

Solution: Hi Cookmoore4u. The Galaxy S7 is water-resistant so there’s no reason for you to be concerned if you drop it in shallow water. The IP68 certification on this device should be enough to protect it from water damage as long as you don’t submerge it deeper than 1.5 meters for 30 minutes. The thing that should concern you though is the unnecessary shock from the fall, especially if it hit the solid portion of the bowl.

Because the Galaxy S7 does not have external protection against water penetration in the charging port area, it is equipped with a special feature that prevents it from charging via cable if the system detects moisture. This feature usually shows a corresponding error when there’s water particles detected in the charging port area that says: “Check port: Moisture has been detected. To charge your device, make sure that your charger/USB port is dry.” If your phone does not display this error but refuses to charge, that means that it’s still not safe to charge by cable. You must first ensure that the charging port is dry.

To do that, first you need to make sure that you wipe the phone dry using a clean soft cloth. Then, you want to shake the phone hard, with the charging port facing downward to remove any excess water. Do this until your phone charges again. Alternatively, you can use a hair dryer to dry the phone for a few minutes. Be careful not to heat your phone up too much as that might damage it. Again, wipe the phone until it becomes dry, or until all moisture is gone. If you think that the phone is dry, restart it and try charging by cable again.

Problem #2: Galaxy S7 email app won’t download new emails after an update

Downloaded the newest system upgrade to my Samsung S7. Now I can’t receive emails from the (Microsoft Exchange) Microsoft 365 server – work email. It “syncs” but the newest emails still won’t show up. Turned off and restarted phone and also deleted/added account. I received the newest emails to when the new account was turned on (newly added) – but can’t receive new emails. Having to use Microsoft 365 on Google to receive any emails. Any suggestions? — Marc

Solution: Hi Marc. The first thing that you want to try here is to wipe the cache partition to ensure that the phone is using a good system cache. This is a standard troubleshooting step when it comes to issues following a system update. Here’s how it’s done:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If refreshing the system cache won’t help, the next thing that you want to do is to delete the cache and data of the problematic email app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Finally, if you think it’s worth the hassle, consider doing a factory reset to fix the problem. Remember, factory reset will delete all user data in the phone’s internal storage device so make sure that you create a backup first.

To factory reset your S7, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #3: Galaxy S7 only works when connected to a charger

I own a Samsung Galaxy S7. Yesterday I realized it was shut off and when I tried to turn it back on it wouldn’t power up. So I plug the charger in and turned it on and it worked but when I tried unplugging it from the charger and it automatically powered off. I also tried factory reset restoring it and also would not work. so my phone only works when it’s plugged into the charger and when it’s plugged into the charger it gets up to 86% charged and stays there.        — Peyton

Solution: Hi Peyton. There’s only one thing that we can suggest for you — battery recalibration. If this won’t work, that means you need to send the phone in so the hardware can be examined. The problem may be limited to the battery or something serious such as a bad power IC or an unknown logic board glitch. Whatever it is, the best thing that you may have to do is to get a replacement. If your phone is still covered by a warranty, Samsung may replace your phone for free. Otherwise, you may have to pay for either the repair or replacement.

For reference, here are the steps on how recalibrate the battery:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Problem #4: Galaxy S7 charging port not working properly

My phone is only a few months old. The charging/data port will only accept a charge if I position the cord just right and then tape it to the phone. Even then it is very difficult to get the phone to charge. I have tried other cords. In my opinion the phone should have been designed with the old style round DC charging port, and a different port for data. Or an inductive charging system so it is not subject to the every day friction of plugging and unplugging. Very frustrated. — Schlip76

Solution: Hi Schlip76. Your phone’s charging port must be damaged so the only fix for it is hardware fix too, which means repair. If possible, let Samsung do the repair for you. Better still, try to check if you can have the device replaced.

Problem #5: Galaxy S7 multiple issues after installing Android update

Hi there and thank you for your very helpful advice site. I did an update a few days ago. My phone is quite new and worked fine although a little slow, and recently I have noticed the home screen is a bit wonky. Doubled up time digits and other indicator images across the top of the screen. Since doing the update, the messaging app crashes every time I try to go into the emoji menu. 🙁 

I would like to know, firstly, how to do a back up of my data, and what would disappear after a reset – e.g would I lose all of my text conversations?

Secondly, is there a way to fix this crashing problem?

Thirdly, can I delete the update of the OS? Thanks so much. — Kat

Solution: Hi Kat. If the most recent Android update did not go well for you, make sure that you do the standard troubleshooting for the issue as detailed above. Basically, what you need to do includes the following:

  1. wipe the cache partition
  2. install app and system updates (if any are available at this time)
  3. factory reset

The steps for wiping the cache partition and factory reset are provided above.

In creating a backup, we recommend that you use the official Samsung Smart Switch app so you can do it easily. You need a computer where you can install the Smart Switch app. Once you have the app installed on your computer, it’s just a matter running the app and hooking your phone to your computer.

For reference, below are the exact steps on how to use Smart Switch to back up your files.

  1. Install Smart Switch on your PC.
  2. Connect your new Galaxy device to the desktop.
  3. Now open the Smart Switch app on your computer, and connect your Galaxy device to it with a USB cable.
  4. Back up your old Galaxy device by clicking the ‘Backup’ option on the Smart Switch app. Remember that you need to unlock the lock screen before proceeding.

Is there a way to fix this crashing problem? Well, we hope that wiping the cache partition would but if not, the factory reset option should definitely fix it. If you don’t want to do factory reset right away, you can also wipe the cache and data of the messaging app to see if that will make any difference. Remember, clearing the data of an app is the virtual equivalent of uninstalling the app so if you want to save some conversations, make sure to create a backup first.

To delete an app’s cache and data, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Can I delete the update of the OS? No. system updates can’t be removed from the system. If you want to, you’ll have to risk bricking your phone by manually flashing an older Android firmware. If you’re interested how to do it, try to do some research on how to flash firmware on Samsung devices. For that, Google will surely come handy.

Problem #6: Galaxy S7 slow performance issue after an update

Hello. I have a Samsung Galaxy S7 that I recently got. My carrier is Rogers. The problem with my phone is that sometimes after opening an app, scrolling too quickly, or skipping too many songs, my phone freezes. It’s like the processor can’t keep up with the phone. I empty my cache often and remove miscellaneous files from my storage. But it barely has an impact. After the phone freezes, I have to restart it by pressing and holding the power button. Once it restarts it starts working again. This is just super annoying. I would greatly appreciate any suggestions. Thanks. — Joyshah99

Solution: Hi Joyshah99. Slow performance can be an indicator of both software and hardware problem so your first task is to narrow down all possible causes. The general rule is to exhaust all software troubleshooting. If nothing changes after doing all relevant software troubleshooting, you can assume that bad hardware is to blame. The list of software procedures that you must do for this issue does not vary much from other issues mentioned above. Slow performance is a tricky problem and its cause can be hard to pin down. Sometimes, this type of problem can be caused by inefficient or poor coding so it’s very likely that there’s something that you can do about it. In some cases, a corrupted system cache is the cause so make sure that you do the steps on how to wipe the cache partition provided above.

In a lot of cases, Android users tend to forget the fact that installing a system update does not necessarily mean installing app updates. Is that problematic? You bet it is! Not all apps are created equal. Many popular apps can be financially rewarding for a developer, which means that they can afford to spend resources to regularly monitor  and update their product. Some apps may not be too lucky and they may not receive regular patches or updates from their respective developers. And this is where the problem usually lies. If an app can’t cope with the ever changing Android environment, there will come a time that it can create a conflict with the most recent Android version. This is especially true for old apps that may no longer receive necessary updates to work with, say, Android Nougat. If you install such an app in your phone, it may become incompatible, which can lead to instability or slow performance problem. That said, it’s your responsibility to make sure that all apps are updated and compatible. If you have a lot of apps, invest some time to research if each one is compatible with the current OS version.

Also, make sure that you lessen the number of apps in your device. If you haven’t used an app for the last 2 weeks, chances are, it’s not that important. Be sure to uninstall it. Keep in mind that the more apps you install, the higher the chance of encountering bugs due to higher number of possible points of failure.

Finally, if all else fails, do a factory reset. It’s a bit drastic but’s a proven effective solution for post-update issues.

Now, if factory reset won’t improve the situation and the phone continues to freeze, there may be a hardware malfunction somewhere. To find out what it is, send the phone in, or better still, have it replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S5 turns on but won’t boot past start screen, apps won’t load, other issues

Here is another post for more #GalaxyS5 issues taken from mails of some members of our community. This article addresses 7 more S5 problems but if you want to look for more problems and solutions for the S5 in our site, please follow this link.

Below are the topics covered in this post:

  1. Galaxy S5 screen flickering when it’s about to sleep
  2. Galaxy S5 turns on but won’t boot past start screen
  3. Galaxy S5 keeps crashing, apps won’t load
  4. Galaxy S5 slow performance issue, apps are slow to load
  5. Galaxy S5 won’t turn back on after watching a movie
  6. Galaxy S5 won’t charge, won’t power back on
  7. Galaxy S5 losing storage space fast after installing Android Marshmallow

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 screen flickering when it’s about to sleep

Hi, I have just recently encountered a few problems with my phones screen. It started about a week ago and it is really beginning to worry me. Really hope you could help me out on this. Listed the problems below.

When locking the phone, the bottom of the screen will have a few bars of horizontal green lines flickering. When the phone is about to sleep due to inactivity, the whole screen will have bars of horizontal green lines flickering. Sometimes on the screen, there will be an obvious difference between the top half and bottom half of the screen. The top half will be brighter and the bottom half is slightly darker and there will be an obvious line diving the two. Really worried about this and would appreciate your advice on this. Thank you! — Samantha

Solution: Hi Samantha. There’s no known software glitch that can cause the problem you describe here so it must only be a bad screen. If you dropped the phone before or exposed it to water, this might be the result of any of them. If you want to confirm that it’s not a software problem, consider wiping the phone clean by doing a factory reset. If nothing changes immediately after performing the reset, that’s proof enough that bad screen is to blame. To fix it, you must have the screen replaced.

For reference, here are the steps on how to do a factory reset:

  1. Turn off your Samsung Galaxy S5.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

NOTE: Factory reset will erase everything stored in the phone’s internal storage device. Make sure that you create a backup of your files before doing it.

Problem #2: Galaxy S5 turns on but won’t boot past start screen

My husband’s Samsung Galaxy S5 froze while he was on Facebook and then turned off. It would not turn back on. The battery itself is good but it can’t be charged either while it is in his phone. I charged it with my phone. I still could not turn it on but I was able to start it up with power, home and volume up button. I cleared the cache partition and do a factory reset. Then I tried to reboot the system and nothing is happening. Only a short vibrate every couple of seconds (reminded me of a heartbeat :)).

I even tried to start it in safe mode but with the same results.

Also, my husband said that Facebook did an update about an hour or so before it died. Could the update have corrupted the phones software? Thank you for your advice upfront. — Mpbair

Solution: Hi Mpbair. We don’t think an update for Facebook app can cause this kind of problem. There must be another reason why the phone no longer boots up normally. If you can boot it to Odin or Download mode, we recommend that you try to flash its bootloader first to see a difference. For this procedure, you need to have a computer so you can install Odin app to it. Odin is a special software tool needed to install updates or an operating system to a Samsung device. If you haven’t heard of Odin or flashing before, make sure that you do some reading about them before attempting to modify your phone’s software. XDA Forums is a good place to start.

Flashing is a risky procedure and can cause temporary or permanent damage to your phone’s software environment.

We don’t usually recommend modifying official software but since there’s nothing much that you can do in this case, we will say go ahead.

Once you’re confident that you can do the flashing procedure, start downloading the necessary or compatible Odin version for your phone in your computer. You also need to have the latest Samsung drivers for mobile phones installed so try to look that up as well.

Then, when the tool is ready, head over to Sammobile site and look for the correct firmware for your phone. Here’s the rest of things that you then need to do:

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

If flashing the bootloader won’t work, consider flashing the firmware you have instead as that may fix the problem as well. The steps should be similar to the ones above so, again, do some research before you commit to doing it.

Problem #3: Galaxy S5 keeps crashing, apps won’t load

Hi. I’m hoping you can help me. I have had a lot of problems with my phone lately. I am on my second one as the first one died. The battery performance was just so bad I could no longer use it.

The second one has also had issues. I have had to do a factory reset on several occasions. It has turned itself off when I have been using an application and then when it turned back on I had messages saying google.com.apps etc etc and the phone would not work.

After the latest factory reset it now says package installer has stopped working. It won’t run a lot of the apps on my phone e.g. camera as well as some that I have installed myself. I have tried further factory resets but this one seemingly won’t go away. Is there anything I can do to sort this out?

Thanks in anticipation. — Paul

Solution: Hi Paul. If several factory reset instances did not improve the situation at all, there must be a hardware issue behind the trouble. Factory reset forces the phone to return all software settings to their defaults, effectively removing any glitch or bugs that may had been introduced in the course of usage since unboxing or the last factory reset. If your phone behaves exactly the same after a factory reset, that means that the procedure does not address the problem at all.

Although we’re quite confident that there’s a hardware problem causing your trouble,  you can do one more software troubleshooting to see if it will make a difference. The procedure is called flashing and requires a computer to do it. Providing the exact steps is beyond the scope of this article so you must do some research to get a good guide somewhere. A good flashing guide should give you all the steps you need to do as well as links where to download Odin software and firmware from. A popular repository of Samsung firmware is a site called Sammobile. Make sure that you get the correct firmware for your specific phone model. Using an incorrect firmware version can cause complications.

Remember, if flashing stock firmware won’t solve your problem, send the phone in.

Problem #4: Galaxy S5 slow performance issue, apps are slow to load

Hi. I own a Galaxy S5 which I have had for about two and a half years. In the last month or so it has started acting up. The first issue was that the battery was draining really quickly so I bought a new battery… but the problem continued. So I bought a portable power pack so that I could charge it on the go.

But since then other problems have developed… mostly the biggest problem is that it seems to temporarily freeze when I’m trying to do anything. For example, If I’m typing a text, I’ll type a letter and nothing seems to happen. So I’ll type it again and then suddenly both letters appear. Also I have this lag when I’m trying to close and open screens… It’s driving me crazy!

I went through and closed all apps as it was suggested to me that this might be slowing my phone down. I also tried turning off wifi, location and bluetooth, although it worked fine with all these things open prior to recently. Anyway this didn’t fix the problem. I also tried shutting down and restarting.

I would be very appreciative of any help you could suggest.

Thank You. — Sue

Solution: Hi Sue. Older phones tend to get slower as they age. That’s a fact.  As you use your phone day in and day out, the storage device gets cluttered, which can then lead to noticeable delay when doing even mundane tasks. If you are absolutely sure that your phone was never physically damaged (accidentally dropped or exposed to moisture or heat), you may be able to remedy the situation by wiping the cache partition and doing a factory reset.

Wiping the cache partition is helpful in dealing with general performance issues. If you’ve noticed that apps tend to load slower or keep crashing at random, doing this procedure may easily fix the issue. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

The steps on how to do a factory reset is provided above. Make sure that you back your files up before proceeding.

If these two procedures won’t make a difference, you can assume that the general system slowdown is due to aging hardware. Unfortunately, there’s not much that you can do about it. If you want to save yourself from trouble, consider a phone replacement.

Problem #5: Galaxy S5 won’t turn back on after watching a movie

I have the Galaxy S5 and a couple months ago, my phone completely died while watching a movie. It was fine because I already had another phone I could use, but I recently realized that I needed to get some pictures from my last vacation off of my phone. It won’t turn on whatsoever and since it died, I haven’t seen the screen turn back on. However, when I plug it in, I can feel it heating up. I have tried all of the methods shown on here other than completely disassembling the phone. That includes holding down the power button with the battery out and holding down the volume up button, home button, and power button. I haven’t seen the screen light up the entire time I’ve been trying to fix the phone and the notification light has also not come on. Is my phone dead forever? Will I ever be able to get my photos off?

Also, I have seen people fixing their phones by hitting them on tables. Do you know if that works? Thank you and I hope you can get back to me soon! — Steph

Solution: Hi Steph. The answer to your question whether or not the phone is permanently bricked depends on where the problem lies. If the cause of the issue is a bad battery for example, a simple battery replacement should fix it. However, if the real reason why it won’t turn back on at all is located somewhere in the logic board, like a damaged power IC, a repair may or may not fix it. A damaged logic board part can be replaced by a good technician but that’s only possible if it can be identified first. Most of the time, identifying the malfunctioning component can be tricky so there’s a good chance that even a highly trained specialist may not be able to do it. Because there’s no way to access files in the phone’s storage device unless the system turns back on, the main issue that you want to address first is on how to power the phone back on. If you can’t do that, those files are gone forever.

Unnecessary shock is one of the surest ways to kill an electronic device. If you want to ensure that your S5 is dead, go ahead and do it. So, no. Hitting your phone on a table goes against the logic of taking care of an electronic device.

Problem #6: Galaxy S5 won’t charge, won’t power back on

Hi. So my phone has power drain problems and charging problems as a result (i am on the 3rd battery so it’s not that). So to get past the charging problem i turn it off over night so it will charge completely for the next day. But yesterday when i turned it off to charge it I plugged in the charging cable but the charging mode never activated. And then i tried turning it on but it wouldn’t. I then removed and put the battery back in which, didn’t help. I then tried holding power+volume up+home but this also did nothing. i decided to leave it plugged in to charge and woke up with it charging finally.

But today it has done the same thing when I’ve turned it off and I tried plugging it into my laptop which didn’t detect my phone. Do you have any possible fixes or ideas about what’s causing it?

I also haven’t dropped it, spilt anything on it, over heated it or anything harmful to it. Thank you. — Cindy

Solution: Hi Cindy. Try doing a closer inspection of the charging port to see if there’s a damaged pin or lint inside that may prevent good contact with the charger. If possible, try using a form of magnification and bright lighting to clearly do this ocular inspection.

If everything appears in place, try using another USB cable and Samsung charger. There may be an issue with the current charger or cable you’re using.

If using another charger and cable won’t fix the problem either, using another S5 battery may. If you have another S5, try to see if you can turn the phone on using a different battery. If you don’t have another S5, a friend may have one so try that too. If either of these two is not possible, bring the phone to a service center so they can try an S5 battery on it. If possible, go to a Samsung service center so if the problem won’t be fixed by using a new battery, you can just have the device repaired.

Problem #7: Galaxy S5 losing storage space fast after installing Android Marshmallow

Hi. My Samsung Galaxy S5 (recently updated to 6.0.1) is experiencing a weird problem and I was hoping you might be able to help. It was getting stuck on the loading screen (with the pulsating word SAMSUNG) and was very hot right after installing 6.0.01. So, I took the battery out and left it out over night to cool off and try again in the morning. It restarted fine in the morning, but then I got a number of errors about running out of disk space. I tried deleting apps, moving stuff to the SD card, removing the SD card, but still ran out of memory. Apps started crashing, and then the phone rebooted. It got stuck on the loading screen like before, and started getting hot, so I turned it off and charged it. When I booted it back up again, I saw the memory was completely full and I wasn’t able to remove anything without the applications crashing. So I did a factory reset and then booted it back up, hoping my problems were solved. I checked the storage usage and saw I had about 8 GB free. When I check back a few minutes later, it was down to 7 GB, and it continued to drop at about 0.01 GB every few seconds I checked. Eventually it hit 0 free and everything crashed again. I factory reset it again, without my SD card in it, and watched it without doing anything except doing the basic setup and it still continued to drop in space. Any suggestions?         — Robert

Solution: Hi Robert. We assume that you received the Marshmallow update via OTA (over-the-air) since you did not indicate anything that might suggest otherwise. In that case, you should let your carrier know about the problem so they can advise you if other users have reported the same situation. It’s actually our first time to encounter this type of update issue so there’s a chance that the problem may be caused by inefficient or poor coding. Letting your carrier know about the problem may not give you immediate solution but it should prompt them to let their developer team to look into the issue.

If you updated your phone manually via Odin, we suggest that you flash the previous firmware and avoid installing the current firmware again.

 


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Galaxy Note 4 S Pen not working properly [troubleshooting guide], other issues

This post addresses more #GalaxyNote4 issues so if you’re looking for answers to your own Note 4 problem, this may be of help.

Below are the specific topics we’re covering for your today:

  1. Verizon Galaxy Note 4 MMS won’t work in Metro PCS network
  2. Galaxy Note 4 keeps restarting on its own
  3. Galaxy Note 4 S Pen not working properly
  4. Galaxy Note 4 keeps repeating words and sentences when typing
  5. Galaxy Note 4 not compatible with Fanduel app
  6. Galaxy Note 4 not receiving SMS from Google and Outlook
  7. Galaxy Note 4 shuts down when battery is below 50% | Galaxy Note 4 not receiving text messages
  8. Galaxy Note 4 freezes and randomly shuts down by itself

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Verizon Galaxy Note 4 MMS won’t work in Metro PCS network

Hi. I have a Galaxy Note 4. I’m a customer with Metro PCS. I bought an unlocked phone, it’s through Verizon. I called them and they put me on a T-Mobile network for the signal I guess, but I’ve researched, changed, redone, put back to default, restarted my phone, put new APN settings in. I’ve made sure all power saving is off, made sure airplane mode is off, data is enabled with 4G LTE. I’ve gone through every step that I can find and still cannot send a picture text. I can use the internet, make calls, send texts everything but send or download MMS. Please help me. — Allyson

Solution: Hi Allyson. The exact settings on how to make MMS work on your phone depends on the firmware. If we are assuming correctly, you have a Verizon phone, which means that the firmware may also be from Verizon. Based on our experience and reports from other users, Verizon firmware may be problematic when it comes to changing MMS settings of other networks. We don’t have the exact information how MMS should be configured in your current network so we recommend that you work with the technical support representatives of your carrier to fix it. Keep in mind that there’s a chance that you may not be able to make MMS work at all, unless you probably root the device and change some relevant network settings buried deep inside the firmware. As of now, we’re not aware of any available method how to modify Verizon firmware to make MMS work but if you really want to make this work, we suggest that you visit forums that talks about modding and firmware customization. Try to post your issue in such forums and hopefully someone from the modding community will come to your aid. This type of modification requires time and effort to do so we hope that there’s someone out there who can share an effective hack. A good place to start would be XDA Forums but you can also use Google to look for alternate sites.

Problem #2: Galaxy Note 4 keeps restarting on its own

Hi. I have a Note 4 for 2 years now and as soon as the 2 year contract was up I started getting issues such as “Touch Wiz not responding.” I did the usual clear cache and still getting this error.

A few weeks later my phone now freezes randomly, lags and turns off and back on without me even touching it. It can be on charge and then I look at my phone and see it has restarted for some reason.

I have started the phone in safe mode and it still lags and restarts. I have done a full factory rest and I still get the same problem, lag, screen freezes, apps stop responding and turns off and on. I have even rooted my phone now and taken off all Samsung Bloatware and still my phone freezes randomly and I have no idea what is causing it. I have followed every walk through and my phone is still (excuse my French) FUCK.

Any ideas on what’s causing this issue would be a massive benefit. However I’m not that hopeful and think i need to buy a new phone. — Ojnoj_bam

Solution: Hi Ojnoj_bam. A problem like this is not only caused by software. We can see that everything that you’ve done so far only addressed possible software issues (booting to safe mode, factory reset, etc.) Since nothing changed after a factory reset and rooting, that’s a clear indication that hardware may be to blame. Unfair it may seem but two years can be considered old age for an electronic gadget that you use day in and day out. Such length of time may sound short in terms of lifespan compared to other electronic gadgets such as a digital camera, smart TV, or other similar devices but it’s actually long enough for a smartphone. A smartphone is basically a mini computer that runs continuously for 24 hours  every week for 12 months. If your phone has been around for 2 years now, it’s possible that some of its components may have simply reached their end-of-life, causing them to malfunction.

For example, the lithium-ion battery in your phone may no longer working properly at this time because it has lost significant capacity to hold a charge. The chemical reaction inside it may now become inefficient causing it to fail to produce sufficient power all the time. Such a situation can lead to random reboot. To see if the phone’s battery is to blame, try to inspect more closely at first. If you see a bulge in the sides, that’s a sign of malfunctioning battery. Sometimes, the bulge will be subtle and difficult to discern so try to spin the battery on flat surface like on a glass table. If the battery spins easily, that means that the side is flat and there’s no bulge. If it doesn’t spin at all, that’s an indication that the side is uneven and the battery needs replacement.

If you have another Note 4 with a good battery, try to borrow its battery and Insert it to your own Note 4. Oobserve the phone for some time (a few days) to see a difference. If you’re lucky, replacing the old battery may solve the issue for you.

On the other hand, if nothing changes after replacing the battery, the issue must be coming from the logic board itself. In this situation, you must send the phone in so it can be examined, assessed, and repaired if necessary. Better still, consider asking a replacement.

Problem #3: Galaxy Note 4 S Pen not working properly

Two issues when using S Pen:

  1. It makes some very illogical choices when deciphering my handwriting eg. “D” often deciphers as 1), 4 goes as ↳even though it is between other numbers. It also often give me “words” that do not exist in the dictionary. Is there any way to “lock” the accessible words to dictionary entries only?
  2. I often find that Wacom will repeat several lines of text which in Facebook or other app where only a few lines are visible means a non-sense message is sent. — Capblanc51

Solution: Hi Capblanc51. A Note 4’s S Pen can be affected by both software and hardware glitches so troubleshooting it does not vary much when troubleshooting the phone itself. That said, we suggest that perform the usual dose of software troubleshooting for the phone first. Below are the things that you can do:

Install software updates

We assume that your Note 4 is running the official Samsung or carrier-provided firmware. If you receive OTA (over-the-air) from time to time, your phone must be running official software.

If you rooted the device and installed custom firmware on it, it’s your responsibility to ensure that said firmware does not have issues with S-Pen functionality. Each custom firmware is unique so you must do your own research if it’s problematic when it comes to S-Pen feature or not. There’s nothing that we can do to help you in this case.

Wipe the cache partition

Your Note 4 uses a special set of cache when loading apps called system cache. Sometimes, updates or installation of Android and apps can corrupt it so the old one must be deleted to make way for a new one. Here’s how to do it:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Volume Up key.
  5. Using the Volume Down key, highlight the option ‘wipe cache partition’ and press the Power key to select it.
  6. When the wiping of the cache partition is finished, highlight ‘Reboot system now’ and hit the power key.

Restart in safe mode

A least known method to fix app-related problems is safe mode. Not all apps are created equal and sometimes, problematic or incompatible apps can affect other features of a phone. To see if that’s the case in your phone, you must restart it in safe mode. Safe mode blocks third party apps and services so your S-Pen will work normally, that’s proof that one of the installed apps must be causing the problem. Here’s how to boot your Note 4 to safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key and the Volume Down key.
  3. When the phone starts to boot, release the Power key but continue holding the Volume Down key until the phone finished restarting.
  4. Safe mode will be display at the lower left corner; you may release the Volume Down key now.
  5. Observe how S Pen works.

Wipe the phone via factory reset

The S-Pen’s functionality depends on the Note 4’s abilility to work properly. If there’s a software glitch that causes a conflict with the S-Pen feature, doing a factory reset may fix it.

To factory reset your Note 4, kindly do these steps:

  1. Turn off the Galaxy Note 4 completely.
  2. Press and hold the Volume Up and the Home keys together, then press and hold the Power key.
  3. When the Note 4 vibrates, release both the Home and Power keys but continue holding the Volume Up key.
  4. When the Android System Recovery shows on the screen, release the Vol Up key.
  5. Using the Volume Down key, highlight ‘wipe data / factory reset’ and press the Power key to select it.
  6. Now highlight ‘Yes — delete all user data’ using the Vol Down key and press the Power key to begin the reset.
  7. When the master reset is complete, highlight ‘Reboot system now’ and hit the Power key.
  8. The Note 4 will restart but it will be longer than usual. When it reaches the Home screen, then begin your setup.

NOTE: Factory reset will wipe the internal storage device so make sure to back your important files up before doing it.

Remove third party products that may affect S-Pen sensitivity

If you recently installed a screen protector, try removing it to see if it’s affecting the function of the S-Pen.

The same is true for third party cases that may be using a magnet that’s too strong, causing the device to malfunction.

Replace the S Pen tip

If the tip of the device has become worn out, try replacing it with a new one to see the difference. Try to use tweezers to pull out the old S Pen tip, then insert the new  pen tip and press it until it clicks in place.

Problem #4: Galaxy Note 4 keeps repeating words and sentences when typing

Well amongst 500 other issues with this deviceWell amongst five hundred other issues with this device will amongst 500 other issues with this device well among five hundred other issues with this device well amongst 5 hundred other issues with this device which I did not experience with my Note 3, the main issue I have now is that which I did not experience with my Note 3 and the main issue I have now is that which I did not experience with my Note 3 in the main issue I have now is that which I did not experienced with my Note 3 the main issue I have now is that which I did not experience with my note three the main issue I have now is that it continuously stops every third word it continuously Stops every third word it continuously Stop’s every third word and when I say one sentence it will reword the sentence several hundred different ways and when I say one sentence it will reward the sentence several hundred different ways and when I say one sentence it will rework the sentence several hundred different ways and when I say one sentence it will reorder the sentence several hundred different ways and when I say one sentence it will record the sentence several hundred different ways. Period if I say five single words it will reworded 30 or 40 different ways. If I say 5 single words it will reworded 30 or 40 different ways. If I say 5 single words it will reward it 30 or 40 different ways. If I say five single words it will reward it 30 or 40 different ways. If I say five single words it will reword it 30 or 40 different ways. in addition the pull-downs do not work in addition the pulldowns do not work in addition the pull Downs do not work in addition to pull-downs do not work in addition to pull Downs do not work so it has taken me more than 3 days to complete this form. so it has taken me more than three days to complete this form. So it has taken me more than 3 days to complete this form it. it basically I have clicked on the word United States and typed in the word United States for 22 hours it basically I have clicked on the word United States in typed in the word United States for 22 hours I basically I have clicked on the word United States and typed in the word United States for 22 hours I basically I have clicked on the word United States in typed in the word United States for 22 hours basically I have clicked on the word United States and typed in the word United States for 22 hours Straight and no matter what when I click on the word it will not put it inside your little box here. Straight and no matter why when I click on the word it will not put it inside your little box here. Straight and no matter what when I click on the word it will not put it inside your little box here period Strait and no matter what when I click on the word it will not put it inside your little box here. Straight and no matter why when I click on the word it will not put it inside your little box here period. — Arlene

Solution: Hi Arlene. The problem description is undoubtedly a hard read but it looks like you’re having trouble typing or composing messages. That can be due to a bad app or software so there are only things that we suggest.

The first one is wiping the cache and data of the keyboard and messaging apps you’re using.

If your Galaxy Note 4 is running Lollipop or below, follow these steps on how to wipe an app’s cache and data:

  1. Go to Settings.
  2. Proceed to Applications.
  3. Select Manage Applications.
  4. Tap the All tab.
  5. Choose the name of the app that has been going rogue.
  6. From there, you will see the Clear Cache and Clear Data buttons.

If your Galaxy Note 4 is running Marshmallow or Nougat, follow these steps on how to wipe an app’s cache and data:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

We think that wiping the keyboard app’s cache or data will fix the issue but if that’s not happening, consider wiping the phone via factory reset.

  1. From the Home screen, tap the Apps icon.
  2. Launch Settings and scroll to ‘User and Backup’ section.
  3. Tap Backup and reset.
  4. If you want, you can tick the checkboxes next to Automatic restore and Back up my data.
  5. Tap Factory data reset.
  6. Touch Reset device.
  7. You may be asked to enter your PIN or Password.
  8. Tap Continue and then Delete all.

Problem #5: Galaxy Note 4 not compatible with Fanduel app

I’m having an issue with my Fanduel app. Before, it would freeze and have issues so I uninstalled it and reinstalled it and it fixed that issue. Now I have an issue that when I’m in the app and hit the home button to say maybe look at another app or website, then go back and click on Fanduel, it takes me right to the homepage. Previously I didn’t have this issue, it would have been where I left off. Just curious if you guys might know of any solutions. I have a Galaxy Note 4 and I’ve also been working with Fanduel on trying to come up with a solution, so far they think it’s my device.  Thank you. — Bradalbano48

Solution: Hi Bradalbano48. If the developer of the said app can’t help you, neither can any third party support group like us can. A problem like this is most likely due to inefficient or poor coding so if it continues to fail in your device, you either must continue working with Fanduel, or simply uninstall it for good.

Problem #6: Galaxy Note 4 not receiving SMS from Google and Outlook

Hey, I have had my Android phone for a while now. I have noticed that I am having some trouble receiving some text messages. These are generally automated messages from providers like Google and Outlook. I do not receive them. I send it on my computer and after 5 minutes nothing arrives. I know this isn’t a problem with Google because it works on my old phone “HTC Desire.” I don’t understand why it isn’t working. I have tried nearly everything from a quick reboot to a factory reset and nothing happens. it remains the same and the problem persists. I have never experienced this with any phone and I haven’t talked to anyone that has had this problem. I don’t know how to resolve it. Thanks a lot, if you require anymore info from me I will happily give you it. — Thomas

Solution: Hi Thomas. We don’t think we fully understand the problem here. We don’t know what you mean specifically by “These are generally automated messages from providers like Google and Outlook. I do not receive them. I send it on my computer and after 5 minutes nothing arrives.”

If you think you’re missing messages from these service providers, the problem must either be due to a restriction on the network-level, or that these service providers  are not sending you text messages at all. In any case, we doubt that the problem has something to do with the phone. The only thing that you can do on your end is to ensure that your device or messaging app does not block messages from these service providers. To do that, head over to the settings of the messaging app you’re using and see if you set any blocks.

Also, make sure that your inbox is not full.

If these steps won’t help, contact your carrier or the service providers involved.

Problem #7: Galaxy Note 4 shuts down when battery is below 50% | Galaxy Note 4 not receiving text messages

I have a Samsung Galaxy Note 4. I’ve had it for over a year now. And I’ve been having trouble with having the phone turn off on me when the battery hits 50-40%.

I love Samsung, but i also have been missing text messages from certain people. I get some text messages, but then I don’t get them all. It’s a real struggle when I use my phone for my business. I’ve tried to turn it on and off, and restarting the phone. Should I go to the store and just get a new phone? It’s really making me mad not receiving important text messages from certain people. Please help! — Kim

Solution: Hi Kim. For your first issue, make sure that you calibrate the battery first to help retrain the operating system to detect actual remaining battery level. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

If nothing changes and the phone continues to shut down when battery level reaches a certain point, consider doing a factory reset (steps provided above).

If that won’t fix the power issue either, get a new battery and see if that will fix it.

For the second issue, the problem can be phone-related or an issue with your wireless carrier’s system. Try to wipe the cache and data of the messaging app first (steps provided above). If nothing works, do a factory reset.

If the factory reset option won’t help fix the issue, contact your carrier for support.

Problem #8: Galaxy Note 4 freezes and randomly shuts down by itself

Note 4. Reboots by itself, freezes, shuts down by itself. Turned it in and was given refurbished unit. Transfered data, 2nd phone doing same. They did factory reset. Working pretty well, minor issues, but am now getting same, Virus warning, with error, us.8t7lcoqa.top “download this app to clean virus and gives instructions. I have not complied. Did search for free app virus cleaner 4.5 rating and shows no virus. Message of potential virus continues to pop up.        — Robinjeter2

Solution: Hi Robinjeter2. if the same problem is happening on the replacement unit, that’s an indication that:

1) you’re reintroducing it to the system yourself either by re-installing the same set of bad apps, or

2) you’re doing the same unsafe behavior that compromised the first phone in the first place (like browsing booby-trapped sites, downloading files from third party sources, or using custom firmware).

Do a factory reset and observe how the phone works without apps and updates. If it works normally when there are no apps or updates, that means that one things mentioned above is happening. Make sure that you install safe apps only. How to do that depends on you as only you knows where you get your apps and if they’re built by reputable developers.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 edge can’t send group message, email keep crashing, other issues

Hi guys! Welcome to a new #GalaxyS7 and #GalaxyS7edge post. Our article today discusses 7 problems encountered by some S7 users recently. If you are an S7 or S7 edge user, our suggestions may come handy if you have similar troubles.

Below are the specific topics we cover for you today:

  1. Galaxy S7 edge can’t send group message
  2. Galaxy S7 NFC contactless app stops working after system update
  3. Galaxy S7 Google app and email keep crashing
  4. Galaxy S7 Outlook and Gmail apps cannot send emails
  5. Galaxy S7 edge audio randomly go away
  6. Galaxy S7 only detects few GBs in an SD card
  7. Galaxy S7 won’t connect to a specific wifi network

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 edge can’t send group message

Since switching from an iPhone to a Samsung Edge S7, I have not been able to properly send group text messages. Typically the recipients are receiving my text messages as individual text messages. I’ve checked that the “group conversations” is enabled by default, so that is not the issue. I have also tried to put this SIM card back in my old iPhone and shut off iMessage, then putting the SIM card back in the Edge S7 and that didn’t work. What in the world is happening? Thank you! — Brad

Solution: Hi Brad. There are three requirements that must be met in order to send and receive group messages successfully.

The first requirement involves the sending phone being compatible with this feature.

If the sender’s phone does not support group messaging, group messages will be received by recipients as individual text messages. The Galaxy S7 supports group messages and here’s how to send one:

  1. From any Home screen, tap Messages.
  2. Tap the Compose icon.
  3. Tap the Contacts icon.
  4. Drop down and tap Groups.
  5. Tap the group you want to send the message to.
  6. Tap Select all or manually select recipients.
  7. Tap Done.
  8. Enter message text in the Group conversation box.
  9. When done, tap the Send icon.

The second requirement involves the receiving phone and, like the first one, must also support the said feature. If the receiving phone does not support it, you’re out of luck. For example, if the receiving phones are iOS devices, they may not be able to join a group message when there’s an Android device member. Group messages sent from Android phones don’t usually have problems with group messaging but iOS devices like iPhones may be problematic. iOS does not support group messaging feature aside from its own messaging platform or iMessage. If the recipients of your group messages are using iMessage to receive your text, they will only be able to receive regular SMS from you.

Thirdly, carriers of both parties (sender and receiver) should support the group messaging system you’re using on your phone. SMS and MMS are coursed through computer systems of both carriers and if one does not recognize the request to keep the message as a group, some members may only receive your group text as regular SMS. If the first two requirements are met, the most likely reason is this one.

Problem #2: Galaxy S7 NFC contactless app stops working after system update

My NFC contactless application works properly only until I get a system update or I reboot my  phone and then it stops working. The application doesn’t see my paying card. When I had the Marshmallow version of Android I discovered that when I stopped the Knox application, It started working properly. After installing Android Nougat, stopping Knox isn’t enough. I don’t know which process should I stop my paying card to be visible by the application.. — Piotr

Solution: Hi Piotr. If this problem started after you installed Android Nougat, make sure that you clear the cache partition first. This will force the phone to delete the existing system cache and create a new one. Sometimes, updates may corrupt the system cache and clearing the cache partition is the easy fix. Here’s how it’s done:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If wiping the cache partition won’t fix the problem, the next step that you must do is to clear the cache and data of NFC contactless app you’re using. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If both procedures won’t help fix the problem, wipe the phone via factory reset. This procedure, together with wiping of the cache partition, is a must-do in fixing issues following a system update. Make sure that you create a backup of your files before doing it.

To factory reset your Galaxy S7 edge, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #3: Galaxy S7 Google app and email keep crashing

Anytime I go to use any Google App, shortly after starting them they stop. Even my emails. It started three days ago. I have virus protection and I always stop my running apps. Boost my phone cool it down and have clear Web history temp files, etc. All my apps are up to date. Checked to see if phone is up to date, and it is. Can’t take the battery out. I’ve been temporarily fixing app by pushing down the volume button as a temporary reboot. I don’t know what else to do at this point. I have insurance on it I pay monthly for. There’s very little minimum Ware on my phone. I’ve only had it for 2 months. — Rachelkaminski3

Solution: Hi Rachelkaminski3. Did the problem start after installing a system or app update? If it did, try to uninstall the app you updated and observe the phone if it makes any difference.

If the issue started to appear after you installed an update for Android, make sure that you do the steps we suggest for Piotr above.

There’s a chance that the problem is being caused by a third party application so you can also boot the phone to safe mode. Safe mode prevents third party apps from loading so if your email and Google apps work fine, that’s proof that an app is to blame. Safe mode is not a solution in itself and won’t help in identifying the culprit. If you think an app is problematic, you must uninstall third party apps until the cause is removed. Be sure to observe the phone every time you remove an app so you’ll know if the issue has been fixed or not.

To restart your phone to safe mode, follow these steps:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Problem #4: Galaxy S7 Outlook and Gmail apps cannot send emails

I have Outlook App and Gmail App installed. I can successfully send/receive emails with my Yahoo account. We use Office 365 email server at work and I can receive emails from it. However I am unable to send emails to it from my S7 (both apps fail to send).

I have tried resetting the account, clearing cache, rebooting the phone, etc. In the Outlook App it shows email “Sent” but never shows up in the Outbox or Sent Folder. If I search for the email it shows as being in “Drafts” folder but is not actually viewable in that folder.

In the Gmail App a sent message shows in the Outbox folder first as “Queued,” then briefly as “Sent,” then “Failed.” Our IT Admin says all my settings are correct. And other employees are using S7 with these apps successfully.

Early on IT told me to disable the “Samsung” email app – that Gmail/Outlook is preferred. I see no way to “uninstall” the Samsung App but it is not set to default. This has been an issue since I purchased the phone back in November 2016.

Note too that I had to rep[lace the phone because of unrelated damage, so it is my second phone. My previous phone was an iPhone 5S which supported our business email with no problems. Any suggestions are appreciated. —  Jim

Solution: Hi Jim. We can’t see the logic of disabling the stock Samsung email app as a solution in this case but if you want to try it, go ahead. Samsung email app is coded with the original firmware so you can’t remove it. However, you can try to Force close it to revert it back to its default state.

You also want to try factory reset in this case because there’s very little hint that we can use to identify the problem. Once you’ve done a factory reset, configure your email to the Gmail app before installing other apps and updates. If the issue persists, it’s possible that your email may not support Samsung’s email system or app. You must work with your IT department to identify the cause of the problem.

Problem #5: Galaxy S7 edge audio randomly go away

Hi there. My Galaxy S7 edge (and my boyfriend’s) both have come upon the same issues within just 2 days of each other. Our S7s’ sound will just randomly go away. It won’t make any sounds (except mine makes the bloop noise when i hit the volume up button to confirm the sounds all the way up). But it will work again after a restart. For a while. Mine quit for the 1st time sometime last night and made me late for work. Restarted it when i got to work and it worked fine until about 15 mins ago (almost 8 hours after the restart.) What do you think is the issue? Our phones ran software updates a couple of weeks ago. And I’m not sure but i think it’s the Marshmallow i have currently. — Lauren

Solution: Hi Lauren. If both phones are of same exact model from the same carrier, this problem may be due to poor coding of the firmware. Be sure to report the problem to your carrier so they can do something about it.

If you have different phone models or carriers, try to do the basic software troubleshooting such as wiping the cache partition and factory reset.

It’s also possible that you may have installed the same app that causes a conflict with the operating system so try to boot your phone to safe mode and observe how it works.

Problem #6: Galaxy S7 only detects few GBs in an SD card

When I got the phone a few weeks ago, i put my SD card in it and began to download music from my Google Play as I always do. It was a 64 GB chip but would say it was full when there was 12 GB left of space. I assumed it was standard for that to happen and I needed a bigger card. Yesterday I got a 128GB, formatted it and began to again load music on it. After about 12 GB it stopped and the card was no longer mounted apparently. I took the card out and put it into an old Samsung and reformatted it. Placed it back in S7 and it was recognized, began again with similar result.

I have 3 different cards and tried them all, if it even saw the card it would only again load just a few GB. Why is this happening and is there a solution? Thanks. — Kimbrie

Solution: Hi Kimbrie. There may be a software bug causing it to read SD cards incorrectly. To try to fix it, make sure that you do a factory reset so you can eliminate potential bugs and possible third party app or service that may be causing the trouble. Here’s how:

  • From the Home screen, tap the Apps icon.
  • Find and tap Settings and then touch Backup and reset.
  • Tap Factory data reset and touch Reset device.
  • If you have screen lock feature turned on, enter your password or PIN.
  • Touch Continue.
  • Tap Delete all to confirm your action.
  • Once the device has been reset, insert the SD card again and see if it fixes the problem. Be sure not to install anything during the observation period.

If the problem remains after a factory reset, consider sending the phone in for replacement.

NOTE: Factory reset will erase all user data so make sure that all irreplaceable files like photos, videos, contacts, etc. are backed up.

Problem #7: Galaxy S7 won’t connect to a specific wifi network

Hi! I have a Samsung Galaxy S7. I have never had issues with wifi connections until January of this year. It connects automatically to my home wi-fi with no problems. It used to connect to my church’s wi-fi automatically with no problems, until this year in January. Now, this particular wi-fi network will not connect. My husband’s phone (Galaxy S6) connects to this network with no problems, along with many other people with a variety of phones.

I have tried all the “fixes” suggested on the web (aside from a reset) since I connect at home with no problems. I can’t change any of the advanced settings as it doesn’t give me the option to switch from DHCP to static. It shows me the option but if I select static it grays out the connect button so I can’t select it.

I have tried turning off mobile data and wifi and then turning wifi back on, to no avail. I have attempted turning all off, turning on airplane mode and trying wifi, no avail. I have repeatedly restarted my phone.

Pretty much if there was a suggestion online that didn’t sound like it would break my phone, I tried it. 🙂 Help? I appreciate it!!        — Karla

Solution: Hi Karla. There can be a number of reasons why a phone may fail to connect to a wifi network so we will discuss some of the common ones here.

Wifi feature bug. Inefficient coding can affect even basic phone functionalities like wifi. In most cases, coding-related issues are beyond an average user’s ability to fix but in your situation, you can try to disconnect and reconnect from the network first and take appropriate steps afterwards. Simply tap the network and click on “Forget” to disconnect. After that, restart the phone, then connect to the same network again.

Wifi admin is blocking access. If other phones are connecting to the same wifi fine while yours is not, you should consider asking help from the administrator of the network. There may be an IP conflict going on, or that your device is simply not authorized to connect for some reason. Some routers may also limit the number of active devices connecting at the same time and will block any further connection until there’s a slot is made available. Whatever the case may be, you should talk to wifi administrator if you want to get to the bottom of the problem.

A third party app may be blocking connection. To see if there’s an app causing this problem, boot your phone to safe mode and observe when you try to connect to this wifi network. Make sure that you restart to safe mode before attempting to connect. Here’s how to restart to safe mode:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Remember, if you’re able to connect to this wifi network while in safe mode, that’s proof that an app is to blame.

Factory reset. If nothing changes after doing our suggestions above, the issue must be software-related. Do a factory reset to fix the problem.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy Note 5 won’t stay connected to Wi-Fi or 4G after installing Marshmallow, other issues

With the Note 7’s demise due to its flammable battery and Samsung’s declaration that it’s recalling all Note 7s around the world, the #GalaxyNote5 has now become the only official flagship in the series. Though there are many rumors that Samsung may kill the entire Note series, we hope that it’s not the case. We know that there are millions of Note 5 users out there (who may still be looking for a more improved Note upgrade despite the sad turn out of Note 7) so killing the Note series may not exactly be a good business decision for Samsung. The Note 5, despite the many issues reported by users  about it, remains a reliable platform and an amazing hardware. Like any other smartphone though, the Note 5 is a robust device that far outweighs the issues some users encounter.

note-5

To address some of these issues, we publish some of them here by providing relevant solutions and suggestions. Below are the topics that are covered in this material:

  1. Galaxy Note 5 not getting Whatsapp notifications and missed calls
  2. Galaxy Note 5 won’t charge
  3. Galaxy Note 5 won’t stay connected to Wi-Fi or 4G after installing Marshmallow
  4. Entire row of screen on Galaxy Note 5 not working properly
  5. Galaxy Note 5 apps keeps closing apps

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 not getting Whatsapp notifications and missed calls

Help. I have a problem with my Note 5. I’m not receiving my Whatsapp messages. It isn’t coming through unless I open the app then all of the messages comes streaming through. I can’t even receive Whatsapp calls. When I go into Whatsapp all the missed calls comes streaming through as well. I did a software update yesterday but I don’t think that’s the problem. I went to a Vodacom shop here in town to ask them if they can help me because my phone goes through a lot of data a month. They changed my Whatsapp default settings and a lot of other things and from there on, my Whatsapp has been doing this and it’s driving me crazy. PLEASE PLEASE HELP — Seveline

Solution: Hi Seveline. If by “changed my Whatsapp default settings” you mean they cleared the cache and data of said app, then the next logical step for you is to re-install Whatsapp. Head over to phone Settings menu and uninstall Whatapp under Application manager. Once it’s been removed from the phone, re-install the app from Google Play Store and observe how it works for at least 24 hours.

And just to be on the safe side, make sure that you also refresh the phone’s system cache. This can be done by doing the following steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If the issue remains, don’t hesitate to do a factory reset. This will reset all software settings back to a known working state. If the bug was introduced after installing a third party app or update, factory reset may be able to fix it.

Also, make sure that you customize Whatsapp settings afterwards. You can follow the steps below:

  • Open phone Settings menu.
  • Tap Apps.
  • Look for the app you want to configure and tap it.
  • Under App info page, you’ll have several options like Disable, Force Stop, Storage, Data usage, Permissions, Notifications, etc. Tap Notifications option.
  • Once you’re in App notifications page, you’ll again be presented with several options suck us Block all, Treat as priority, Allow peeking, Hide sensitive content. Make sure that you select the right option for you.

Problem #2: Galaxy Note 5 won’t charge

Hi. my Galaxy Note 5 is currently not charging. I have attempted to clean the charging hole via condensed air. I factory reset the phone in attempt to fix it. I also have tried multiple micro USB cables and plugs. The phone is currently only displaying the 0% battery life sign. I did attempt to wipe the cache partition however the phone still displays the 0% battery instead of the Samsung symbol. The phone was charging just fine previously, then when it drained and I went to go recharge it, it quickly lost 10% of battery life and then turned off. I believe the battery is currently damaged, but since the Note 5 does not have a removable back I can’t simply replace it. I am hoping for a way to charge the phone without having to get it replaced etc. — Elijah

Solution: Hi Elijah. Android troubleshooting is straightforward. If you have already exhausted all troubleshooting steps (like the ones you’ve tried), then you can only blame hardware malfunction. The only suggestion we can provide right now is to try to check if your phone will charge when in other modes such as safe mode and Odin mode. If it refuses to charge still, you’re out of luck. You have to resort to repair or replacement.

Boot in Download Mode

  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.

Boot in safe mode

  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #3: Galaxy Note 5 won’t stay connected to Wi-Fi or 4G after installing Marshmallow

I was experiencing the staying connected to wifi or 4G problem like a lot of people did when the Note 5s updated to Marshmallow. I always did quick fixes for it, resetting the phone, removing trouble apps, forgetting and adding my wifi again. But I would still experience problems. My Facebook notifications are always late, it’s constantly telling me I’m not connected to wifi. The most notable are my music streaming apps. I’ve tried Pandora and Slacker. They will play one song, then they will get stuck buffering until i open the app and manually skip a song.  So I gave up and finally did a factory reset. My problems haven’t gone away, and I don’t know what to do. — Jessie

Solution: Hi Jessie. If factory reset did not fix the issues, that leaves you 2 possible causes — it’s either a bad operating system update, or poorly coded/ incompatible app. To check, do another round of factory reset and observe how mobile data connection and Wi-Fi works, without installing any app. If the issue stays, the most likely culprit is a glitch on the operating system from your carrier (assuming you do over-the-air updates). However, if both wifi and 4G connection appears normal after a factory reset (again without installing any apps), then one of your installed apps is to blame. In that case, you want to identify which of your apps is problematic by installing them individually and then checking how connection works. If you have plenty of apps to install later on, you will have to invest time in identifying the erratic app.

Problem #4: Entire row of screen on Galaxy Note 5 not working properly

“Kernel is not SEAndroid Enforcing” error. Model number: SM-N920I or SM-N920L. I did try to find the software only. L works and not I. I’m not sure of my build and baseband version number is L or I) Build number: MMB29K. N920IDVU2BPD3 Baseband version: N920IDVU2BPC4

Hi. I’m from Singapore (mobile carrier: Singtel), and I’m having the above error message whenever I turn on/restart my Note 5. And I had tried restore factory twice but still the issue remains. I have this error showing up.

On top of that, I notice that the entire row of my mobile screen can’t register with touch, but S-Pen is able to access those area. Is it possible that the above error firmware is causing that issue? I did the TSP dot mode test using *#7353#. Touch couldn’t register the whole row of my bottom screen, but S-Pen allows me to register the dots. Not sure if it’s a hardware issue or software. Would you please help me with this? I just bought this mobile off another person. So it’s a 2nd-hand mobile and without any warranty. — Alan

Solution: Hi Alan. That a row of the touchscreen is not working is a clear indicator that you have a hardware problem. The phone may had been dropped before it was sold to you. That factory reset did not change anything is another strong indicator that the device may be having an issue with the hardware department. In this case, the only effective resolution is by either having the phone repaired (the screen assembly especially), or investing in another device. Replacement of the screen assembly for a new Note 5 will cost your several hundred dollars so unit replacement may be a better option.

Problem #5: Galaxy Note 5 apps keeps closing apps

My phone will randomly reset the app without closing the app. Like if I’m making a Facebook comment, it will close the keyboard, go blank on the Facebook screen for a moment, then take me back to the same page I was on. My comment is still there but I have to click the text box again to get the keyboard open. This has happened to me in Settings and other apps as well.

Also sometimes the screen will randomly go dark and I will get sent to my lock screen. I read that this can be the fingerprint scanner so I disabled it and that doesn’t help. This is so annoying especially when it happens over and over again. Please help. — Robin

Solution: Hi Robin. Rather than look for a specific solution for each app affected, we suggest that you do broader troubleshooting and solutions instead. In most cases, the cause of a problem like this one can be difficult to identify.

The first step that you want to try here is to check if the issue happens even if you enable safe mode. Restarting your device in safe mode will help you identify if the issue is due to a bad third party app or not; safe mode disables third party apps. If nothing changes even if the phone is in safe mode, that’s an indication that all third party apps are fine. For steps on how to boot in safe mode, refer to the steps above.

Another good solution to try is wiping the cache partition. Making sure that the device uses a fresh system cache may help.

Lastly, don’t hesitate to factory reset the phone if the first two procedures won’t help. Here are the steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

 


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How to troubleshoot Samsung Galaxy S7 Edge app problems

App-related problems are among the most common issues #Samsung Galaxy S7 Edge (#GalaxyS7Edge) owners have been complaining about and compatibility with the system is often the cause. There are hundreds of thousands of apps for Android users out there and you might have already installed a bunch of them in your phone. It’s difficult to keep track of app updates and this is where the problem often begins.

Galaxy-S7-Edge-apps-problems

App issues often occur after a firmware update because some of the caches get corrupted during the update process or some of the data are already obsolete that the system needs to replace them with a new one.

In this post, I will guide you on how to troubleshoot app problems but before that, here are some signs you should know to evaluate whether the problem is with the apps or the firmware:

  • There’s an error telling you that a specific app has stopped working
  • The app closes immediately after opening it
  • It keeps on freezing or lagging while being used
  • It stopped syncing or can’t pull updates from its servers
  • The phone lags when app is in use
  • The system crashes randomly when you’re using it

Now, before we go further into our troubleshooting, if you have other concerns, please visit our S7 Edge troubleshooting page as we list down every problem we address. We might have already answered your questions before. You may also contact us directly by completing this form. Rest assured that we will go through your problem and draft solutions and troubleshooting guides for them.

Troubleshoot App Problems with Galaxy S7 Edge

Here are some practical steps you can do if you encounter app related issues:

Step 1: Reboot the phone

If it’s the first time the app crashed or force closed, then it might be just a glitch. Reboot your phone and try to use the app. Should the problem occur again, then there must be something wrong with the application.

Step 2: Try to update your apps

Open the Play Store app and view your apps. You can tell immediately if the app you’re having problems with needs to be updated. While in that same page, try to update other apps as well.

Step 3: Clear the cache and data

This is by far the most effective procedure to fix app problems as it will bring the app back to its default settings and delete every bit of cache and data it’s been using. Follow these steps to perform such procedure:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the app in question.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

Step 4: Wipe the cache partition

If the app problem occurred immediately after a firmware update, then try wiping the cache partition. Don’t worry, none of your data or files will be deleted by doing this procedure, only the system cache:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 5: Uninstall the app and reinstall it

If updating the app didn’t fix the problem, then it’s time you uninstalled it after clearing its cache and data. At this point, you can decide whether to try to use the same app or try its alternatives. There must be some other apps in the Play Store that offer the same services.

If you want to use the same app, then try to download it from the Play Store to make sure you got the latest version.

This procedure is applicable to third-party apps only because pre-installed ones cannot be uninstalled without rooting the phone first.

Step 6: Perform the Master Reset to bring the phone back to factory defaults

This is your last resort but it doesn’t guarantee a fix. However, since we are troubleshooting issues that are caused by applications, this procedure has a higher possibility of fixing them. The compromise is you need to go through the hassle of backing up everything you don’t want to lose because if you fail to do so, you might lose and never retrieve them.

Moreover, it is necessary that you do this before sending the phone for repair to delete all your personal information.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.

NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.

  1. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  2. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Lastly, if the problem persists after the reset, seek help from professionals or technicians. You may bring your phone back to your provider or store where you bought it.

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