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Galaxy S6 constantly shuts down and won’t stay on, other issues

s6

One of the common problems usually submitted to us is that the Galaxy S6 won’t stay on or having boot- or power-related problems. Once again, we publish a post that entertains these #GalaxyS6 issues. Below are the specific topics discussed in this material:

  1. Galaxy S6 constantly shuts down and won’t stay on
  2. Galaxy S6 stuck in download mode after rooting
  3. Google Chrome app in Galaxy S6 does not go back automatically to Google search page
  4. Galaxy S6 “intelligenceservice2 has stopped” error after it got wet | Pre-installed apps on Galaxy S6 keep crashing after water exposure
  5. Galaxy S8 Plus Edge won’t turn back on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 won’t stay on and constantly shuts down 

Hi. I recently purchased a Samsung Galaxy S6 from India. I have been using it for over 10 days now. A couple of days ago, the phone suddenly turned off and wouldn’t turn back on. I connected the charger, and it had a charge of 34% and was charging further, but it wouldn’t turn back on.

I tried the next morning, it turned on, worked for 15mins or so and then turned back off. I tried restarting numerous times, and with all possible combinations: power, power-volume down, power-volume down-home, power-volume up, power-volume up-home, power-volume up-volume down-home. Nothing happened most of the time. Sometimes, some screen would come up and then go right back off. Sometimes I was left with a black screen and a blinking blue light. At times, the power-volume up-home combination shows a fallen android guy connected to a warning sign (exclamation mark within a yellow triangle).

It does get charged however, but doesn’t get detected on the computer. I noticed that something comes up for a short while if I try after a gap of 2-3 hours, i.e. the longer the time gap between attempts, the longer the screen stays on.

I used this to wipe the cache and perform a hard reset, both of which were successful (i.e. the phone didn’t turn off during the process), but it still didn’t solve the issue.

This morning, I tried again after about 8 hours of inactivity, and the phone stayed on for about 12 minutes. I also noticed that it turned abnormally warm during that period. The battery is on full charge, and it doesn’t get drained abnormally.

The Samsung service centre guys here in Manchester say that they do not have expertise in the relevant software for the phones manufactured in India.

Please help! — Lipsa

Solution: Hi Lipsa. Knowing that the phone does not show classic symptoms of battery malfunction effectively eliminates the possible involvement of battery failure in this case. That leaves us with three potential causes:

  • one of the hardware buttons is defective (usually the Power key),
  • a software glitch may have developed or one of the apps is problematic, and
  • an unknown hardware failure (probably a motherboard issue or one of the components)

The first and third involves some hardware troubleshooting and requires opening the phone to check it physically. We don’t recommend that you do these things yourselves as you may complicate problems further. You have to let a professional do the job to avoid damaging the hardware.

What’s left to do at your level is to check if software is to blame. You can start by booting your phone in safe mode. This will help you determine if the failure to boot normally or the system shutdown is initiated by an app you’ve installed. To restart your S6 in safe mode, kindly follow these steps:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
  • To go back to normal mode, just restart the phone.

The other procedure that you can do is boot the device in recovery mode so a factory reset can be done. Here’s how:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Now, after doing any of these procedures, you must observe the phone for at least 24 hours (if it stays on that long) so you’ll know the difference. We are aware that you’re having trouble booting the phone to other modes so if you can’t do it, you can safely assume that either the first and third causes is to blame. Call or go back to Samsung so you can file for repair or replacement request.

Problem #2: Galaxy S6 stuck in download mode after rooting

Hey! After quite a bit of persuasion from my friend, i decided to go ahead and root my Galaxy S6 [SM-G920T] but ever since i did (using CF Autoroot), I’ve been stuck on the booting page where it says Samsung Galaxy S6 and powered by Android. however the only thing different from the traditional booting screen is that there are small red letters in the top left which read, “RECOVERY IS NOT SEANDROID ENFORCING”.

At this point, there are only two things that i can do with my phone: Either i press Volume Down + Power + Home and manage to get to the download screen, or i can make it run out of battery and when i charge it back up, it returns to the booting screen.

I can’t access other screens such as the recovery menu. I don’t want to lose all the personal data which is on my phone so how would i go about reverting my phone back to normal and still have everything one it?

Many thanks. — Paul

Solution: Hi Paul. Although a lot of Android users modify the official software on their device in the form of rooting, not everyone enjoys a risk-free experience. Modifying Android has inherent risks due to a lot of factors that can come into play during the procedure. If you’re using a defective USB cable while changing critical files in the OS and some files are not copied properly to the device, it can potentially create a complication. The same can be said if the saving process is accidentally interrupted for some reason. There are other variables that can lead to  boot loop and similar issues. That’s why we don’t usually recommend rooting and flashing.

Well, since you’ve already committed to doing it, and you’re left without much leeway in this case, the only thing that you can do is to flash a stock firmware. This will allow you to boot back normally (and personally swear not to root again, hopefully). We trust you can find your way on how to do it, given the fact that you’ve even already rooted the phone, albeit unsuccessfully. Flashing a new firmware to your S6 will wipe the storage device so forget about file recovery, your files are good as gone now.

Problem #3: Google Chrome app in Galaxy S6 does not go back automatically to Google search page

Hi there! 🙂

Please accept my apologies in advance as I am completely new to the modern day smart phone technology after switching over from an old school flip phone that I’ve had for many years.

When I click on the Google Chrome icon on my Samsung Galaxy S6 cell phone to search on the internet, the screen unfortunately it takes me back to the site (i.e. Ebay, Amazon, IMDB, etc.) that I was just on last. This keeps happening even though I’ve clicked out of the opened search window or pushed the CLOSE ALL tab on the lower left corner of my actual phone. The only way that I can possibly get to a new Google Chrome search engine page is to keep clicking the back arrow on the bottom right corner of my actual phone. It has to go all the way back out of the program before allowing me to do any other searches.

Recently, I’ve called Samsung and spoke to one tech person on the phone and I also spoke to another tech person via the online chat support. They both had me try restarting it in various modes, clearing caches, and clearing data without any luck. Neither tech was able to help me fix the problem and said that I will need to reset everything back to the original factory settings for it to work correctly. I’m very reluctant in doing this as I have several hundred photos (which I have been able save to my desktop) and numerous videos of family events (which I can’t save to my desktop due to having an older computer by choice with basic Windows XP).

I’m extremely frustrated at this point and I honestly just feel like throwing my phone away.  If you could please possibly take the time to help me out with any suggestions, I would be so very grateful.

Thanks for all of your time and consideration in doing this for me. I hope you have a wonderful day!

Sincerely. — Dick

Solution: Hi Dick. We don’t think you need to do the drastic step of factory reset to fix this issue. If you’re running the updated version of Google Chrome app, there’s actually an option under its Settings menu that allows you to enable Home Page. The default home page is set to Google Search page (unless you changed it before). Enabling home page will give you the “home” icon at the top which you can simply tap to immediately go back to Google search page.

You can access Google Chrome settings menu by tapping on the three-dot icon at the top right section.

Problem #4: Galaxy S6 “intelligenceservice2 has stopped” error after it got wet | Pre-installed apps on Galaxy S6 keep crashing after water exposure

My daughter decided it would be a good idea to drop my phone in my drink and my phone has suffered water damage.

I did turn it on straight away and saw the screen had an error. I decided to turn the phone off and attempt to dry it out. 3 days since the phone switches on, however I am having issues with my pre-installed apps.

I have completed a factory reset and also wiped the cache partition numerous times however nothing seems to be fixing the issue of my apps constantly either stopping or saying it has stopped when I haven’t even opened up the app, such as Samsung Health. I also keep getting an error stating “intelligenceservice2 has stopped”.

I am now at a loss as to how to progress as i think the phone has completely dried out and i don’t appear to be having any hardware issues, just software.

Any help would be massively appreciated. — Peter

Solution: Hi Peter. First of all, we don’t want to give you the impression that everything is fine after exposing your S6 in water. Most of the cases wherein an electronic device saw water don’t end well. The curious thing about your situation is the fact that there seems to be only software problems after the incident.

The rule of thumb in dealing with a water-damaged electronic device is to see if software solutions can fix issues. If they don’t, then it can assumed that the software symptoms are being caused by a defective hardware. In your situation, the most effective software solution is factory reset. That it does not work in your case is an indication that the problem is never due to a software glitch in the first place. There is no other “advanced” techniques or troubleshooting that you can do on your level to resolve the issues. It’s likely that a water-damaged hardware component may be sending false signal to the circuit, creating a chain of commands that overwhelm the system, resulting to the errors that keep on popping up.

Call Samsung and see if you can have the phone repaired, or better still replaced.

Problem #5: Galaxy S8 Plus Edge won’t turn back on

I own a Samsung Galaxy S6 Plus Edge and I’ve only had it for a few months. Lately when it’s charging it says that it’s charging slowly and I should use the original charger. I’ve only ever used the original charger with this phone but unplugging and plugging again usually solves that issue.

Last night my phone was at 4% so I charged it and went to bed. When I woke up it was completely dead. The LED light wasn’t red or green and nothing was on the screen.

So I tried to play around with it a little and plugged it back into the wall and the icon with the lightning bolt showed up but it still wasn’t charging. I went through a couple of your suggestions from what I could find off of Google but nothing has worked.

I plugged it into my laptop and the lightning bolt showed up again but still no charging light. I don’t think it’s my charging cable as I’m charging my dead Galaxy S4 and the LED light on that is showing up and it’s charging fine.

Lots of your suggestions included resetting the phone but I can’t really “turn it off” or “reset” as it won’t even turn on!

Please let me know if there’s any other information I can give you. I hope you will be able to help me out with my problem. — Natasha

Solution: Hi Natasha. As discussed above, if you can’t boot your phone in any other mode like safe mode, recovery mode, or Odin mode, then the problem is most probably a failing hardware. It can be the device’s battery no longer holding a charge, or some other components. If leaving it charged for at least an hour won’t power it on, nothing will. Call Samsung or the relevant party so it can be physically checked and repaired if needed.

 


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If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

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Galaxy S6 Recent apps and Back buttons not working, other issues

For those of you looking for solutions to your own #GalaxyS6 issues, this article may help. We give you 5 other issues here including about an S6 Recent apps and Back buttons not working problem.

s6

Below are the specific topics we discuss today:

  1. Galaxy S6 freezes and showing steady green light
  2. Galaxy S6 Recent apps and Back buttons not working
  3. Galaxy S6 lost option to send SMS after tapping missed call number
  4. Apps on Galaxy S6 won’t load properly | Galaxy S6 calls keeps dropping
  5. Galaxy S6 GPS not working properly

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 freezes and showing steady green light

I went to bed around 11 PM and plugged in my charger. I woke up around 4 AM and picked up my phone to check the time and it wouldn’t turn on. There was a green light in the top left of the phone that was on. Not blinking or going off and on it was just staying on. I tried unplugging the phone and nothing happened. I held down the power key and volume down key for about 10 seconds and it booted up asking what kind of mode I wanted to start my phone in. I selected normal mode and the phone started normally. Is there anything I should be worried about? What caused this? I notice when my phone goes into stand by the green light comes on and it looks like it did earlier, the only difference is now when I press the home button it comes back on. Earlier it would not come on when I pressed the home button. — Will

Solution: Hi Will. The only two behaviors a green light on a Galaxy S6 should do is either to glow and blink. Glowing green light is an indication that the phone has been fully charged or connected to a charger. A blinking green light on the other hand can also mean that the battery has been fully charged. We are not sure if you’re simply seeing a glowing green light but we haven’t heard of this issue happening on other Galaxy S6 phones, even more than a year this 2015 Samsung flagship has been released. This must be an isolated case so try to do a factory reset and see if that will change anything. For reference, here are the steps on how to do it:

  • Turn off your Samsung Galaxy S6.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #2: Galaxy S6 Recent apps and Back buttons not working

Hi. So for a month or two I’ve been having issues with my Galaxy S6. It started simple with the recent apps and back button not working so I’ve been using the phone with the dexterity issue key map for 3 months. Then it started to shut down at random times and turn back on, sometimes it wouldn’t even turn back on. I took it to my local Verizon store, the guy said that it was because i had no memory left and the phone couldn’t function properly ( i had less than a GB of memory left) so I took about ten gigs of pictures and videos off my phone and the problem persisted. in the past day the phone has totally gone caput.

I was used to doing the restart where you press the power button and the volume down button so I’ve been doing that when the phone shuts down. the phone screen was black and there was a radiating blue light for a couple hours and the phone was blazing hot. finally it responded to the reboot. i plugged it into a charger left the room, came back and the phone had shut down again. however this time it was different: there is no red light while its plugged into the charger, and every time i press the power button the flash for the camera lights up. It does this when i plug in the charger. i kept it plugged in overnight and no change. it responds neither to the reboot nor the master reboot where you press the volume up key power key and home key.

I’m on vacation in Europe and have a lot of photos that i would like to be able to save. at this point i would normally just get a new phone but it’s the fact that i am out of the country that makes it a more dire situation. I’ve been trying to do some reading up on the situation and the one common thing that i cannot find anywhere else is the light flashing on  the back when i press the power button. i really want to know what you guys think and if it will be possible to save my photos. Thank you. — Slater

Solution: Hi Slater. That two touch buttons (Recent apps and Back buttons) are not working should have told you that you need to have the hardware checked. Add in other symptoms like overheating and failure to boot normally and you have a solid hardware malfunction case. You must have the phone repaired so you can turn it back on and save your photos and files. We can’t see the logic of having shortage of storage or memory space resulting to touch buttons to stop working properly. The Verizon representative you consulted must have surely misdiagnosed the issue. As far as solution on your end is concerned though, there’s nothing really that you can do. Bring the phone to a Samsung service center so they can take a look at it.

Problem #3: Galaxy S6 lost option to send SMS after tapping missed call number

So my Father’s Galaxy S6 is acting weird when he gets a missed call. if he wants to send a  text to that missed call number he usually swipes the missed call to the left and the screen takes you to the text app and inputs that phone number automatically. all you have to do is write your message in the text box.

3 hours ago, it stopped inputting the phone number automatically. When you swiped a missed call on the log to the left to send a message to that number, it no longer inputs the contact number for you. The text app asks you to enter a recipient as if you had not swiped the command on the call log to text that specific number from the missed call.

What’s up with that?

I know it’s working on my Note 5, I just checked it. But 3 hours ago it stopped working on my father’s S6.

Already called Sprint & Samsung. They reset the phone remotely, restarted it, but it hasn’t fixed that issue. They’re stumped.

Same as if you are listening to a voicemail and from the voice mail application you click the button to send an sms to that number that called and left that voice-mail message, it won’t input the number automatically in the recipient portion of the text app.

It asks you as if you had never already chosen what number to text. — J.R.

Solution: Hi J.R. Did your father install anything like an app, app update, or Android update prior to noticing the problem? If he did, try to wipe the Messages app cache and data. Here’s how:

  • Go to Settings app.
  • Tap on Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for and tap the messaging app.
  • Tap Storage.
  • From there, you will see the Clear Cache and Clear Data buttons.

Keep in mind that tapping on Clear Data button deletes existing SMS and MMS logs. Make sure to save important conversations first before you do this solution.

If nothing will change after wiping the cache and data of the Messages app, the next logical solution is refreshing the cache partition. Here’s how:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Problem #4: Apps on Galaxy S6 won’t load properly | Galaxy S6 calls keeps dropping

Hello. Admittedly I did drop my phone, but i looked it over immediately after and it was completely fine and worked fine too. About a month later l was walking around and my phone was in my pocket. When i took it out i noticed that the white sheet on the back was separating from the plastic back cover (which has since fallen off completely).

Since then I have noticed some of my apps taking longer than usual to load like Chrome and Uber partner. this lasted for maybe a couple weeks and now, since a couple days ago it has been having major issues. My phone will say it’s getting 4G and a few bars and the apps will start up but not load at all. Chrome says I’m offline, Uber just loads and loads, Facebook will just be blank.

A few bars has always been more than enough, plus I live in LA where there is service everywhere. It will work fast and fine on Wi-Fi and even if I have completely full bars, but nothing less. It will also drop calls, I have to make calls on wifi. If it helps, the battery does get very hot and it seems not to hold a charge as well.

I have talked to T-Mobile and they said everything looks fine, but I had full bars there so couldn’t demonstrate. I tried a factory reset, I read the articles on this site and have wiped the cache and started it in safe mode as well. None of these have resolved the issue. Please help if you can. Thank you. — Elisha

Solution: Hi Elisha. There’s only so much a user like you can do on his or her end to fix a smartphone problem. If our suggestions did not help in any way, there must be something else that’s beyond a software solution to fix. Wiping the cache partition and doing a factory reset are more than enough to usually fix software issues. Because nothing changed after doing them, you can safely assume that hardware must be to blame. Phone replacement should be the only resolution left for you.

Problem #5: Galaxy S6 GPS not working properly

I have a Galaxy S6. I’m experiencing difficulties with the GPS not being able to find a signal.  I have downloaded the apps GPS Status, Active GPS, and GpsFix, all to relatively no avail.

I do not have the Yahoo Weather app installed, which I know has been known to cause an issue.  I even tried disabling Unified Daemon(EUR) to see if that would help.

Eventually, I tried uninstalling the updates for the Maps app. This actually did have success as the GPS Status app told me I was able to connect to 10-12 of the 28 satellites. But, once I went inside and back outside, it has not been able to connect again. It cannot find any satellites.

I tried the method I had read on this website about clearing the cache on the whole phone. That did not work.  I’m so confused as to what my next step should be to get my GPS to work! Thanks for any advice! — Mitchell

Solution: Hi Mitchell. Like any other issues for the Galaxy S6, your GPS problem can either be caused by a software glitch or a hardware malfunction. The general rule in fixing your issue therefore does not change. If you’ve already tried all the software troubleshooting like wiping the system cache or factory reset did not work, the next thing that you want to do is to have the phone replaced.

Like any component in smartphones, the GPS sensor may come with or without an issue after unboxing your device. As far as software tweaks are concerned, you are limited to changing the GPS sensor accuracy level such as selecting High accuracy as your Locating method under Settings>Privacy and safety>Location>Locating method.

Making sure that Location Services are properly configured under Settings>Privacy and safety>Location>Google Location Reporting may or may not help.

Sometimes, refreshing a device’s GPS data does the trick. You can do this with the help of a third party app from Google Play Store. Simply install  GPS Status & Toolbox and start deleting the GPS data.

In some cases, calibrating another sensor, the compass, has helped improved GPS accuracy. Both the compass and GPS aids a user in giving accurate location and bearing so making sure that the compass is working properly is a must. The easiest way to calibrate an Android’s compass is through an app. Try to use apps like GPS Essentials to do the job.

Again, if you’ve already tried all the tips above, you can bet the GPS sensor problem is hardware related.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 keeps freezing and turning itself on and off, other issues

S7 edge

Welcome to another post that provides answers to some #GalaxyS7 issues submitted by our readers. Don’t hesitate to consult our previously posted articles about Galaxy S7 and Galaxy S7 edge if you can’t find the solution you’re looking for here.

  1. Galaxy S7 keeps freezing and turning itself on and off
  2. Galaxy S7 suddenly stopped working and no longer turns on
  3. Galaxy S7 can’t send SMS/text message after updating to Marshmallow
  4. Cannot preview or buy a song in Galaxy S7 Google Music app
  5. Galaxy S7 has no audio or sound but audio works when Bluetooth headset is connected

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 keeps freezing and turning itself on and off

Hi. I got a Samsung S7 and the very next day in the morning it froze. I got it exchanged immediately without trying anything. My second handset worked pretty well for about a month and a half. And suddenly one night it heated up and shut down, just like my first piece.  I tried a number of rebooting and hard resetting techniques. The mobile would switch on and switch off by itself in a couple of seconds. Until finally it stopped responding to anything I did. Even after I plugged it in for charging for almost an hour.

The screen wouldn’t turn on at all. I realized I had to give it in too and get a new handset. But I’m paranoid now and am planning to sell the new handset. And I have kind of completely sworn off Samsung now. And i didn’t have a lot of apps installed either. Just WhatsApp, Snapchat, Instagram, Kik Candy Crush and Temple run 2. Unless you can tell me that there is a way I can fix this issue with my third handset in 2 months, I have no plans of keeping it and will maybe completely shift to an iPhone. Sorry about the huge description I just wanted to be completely clear. Hope you can help. Thanks! — Ishraq

Solution: Hi Ishraq. We are not Samsung to give you an assurance that a new S7 will not go bad after a few months. Doing so would be like telling you to pick a particular car brand because you’ll never be at risk while driving it. Keep in mind that as a user, you are partly responsible in maintaining your device. The only sure thing that we can tell you is that there are millions of other Galaxy S7 users who do not experience the same exact problem like you do after a couple of months. Either you are simply unlucky to have received two defective products in a row, or you are misusing your phone. While not impossible, it’s highly unlikely that a brandnew Samsung Galaxy S7 would have the same exact problem. We think that the problem is user initiated.

The best thing that you can do is to do a factory reset and observe your phone for a few days to know if firmware/software bugs have developed over time. During the observation period, make sure that you don’t install third party apps. Try to observe the phone for at least 3 days. If you don’t want to do this, go ahead and switch to iOS as we will not ask you to stay with Android.

For reference, these are steps on how to perform a factory reset, also known as master reset, on your Galaxy S7:

  • Turn off your Samsung Galaxy S7 Edge.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #2: Galaxy S7 suddenly stopped working and no longer turns on

One day I went to the gym with my phone and wanted to listen to some music. I connected my phone to my Bluetooth wireless headphones. I started playing some music so I could workout. Then, I noticed that all of a sudden, the music stopped playing. I looked at my phone and noticed the red light on the top left corner of my phone is now lit up and even now, is still on. I found this strange because my phone was fully charged before I left for the gym. I decided to try and turn it back on by holding down the power button but the phone did not turn on. I decided to go home and charge the phone because I assumed that maybe for some reason it was just dead. My phone actually cannot charge nor will it turn on for me. Is there any solution to this problem? — Tiger

Solution: Hi Tiger. A red LED light indicates one of the following:

  • glows red when the device is connected to a charger and is charging.
  • blinks red when the device is connected to a charger but there is a problem with charging.
  • blinks red when the battery is low.

Your first task is to know if you can still turn the phone back on to a different boot mode other than normal mode. Actually, this may be the only thing that you can do at this point unless the phone can restart to, say, safe mode, or recovery mode. If the phone remains unresponsive even when it’s connected to a charger and no hardware button combinations can get it to turn back on, it’s probably suffering from a hardware failure.

To boot your phone in safe mode, here’s the steps that you can try:

  • Press and hold the Power key.
  • As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  • Continue holding the Volume Down button until the device finishes rebooting.
  • You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the device boots in safe mode, that’s an indication that a third party is the reason behind the trouble. However, if nothing changes and it remains unresponsive, try to see if you can boot it in recovery mode. Here’s how:

  • Turn off your Samsung Galaxy S7 Edge.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

Under recovery mode, you have a few options that you can try like wiping the cache partition and performing a factory reset.

Another boot mode that you can try is Odin or download mode. Enabling this mode is usually done if you want to manually modify your device’s firmware. If you haven’t tried it before, simply follow these steps:

  • Turn off your Samsung Galaxy S7 Edge.
  • Press and then hold the Home and Volume Down keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

In general, if a phone can boot to any of these modes but not to normal mode, that’s an indicator that the problem is on the software level. However, if the situation won’t change a thing, you can safely assume that there’s a hardware failure. In some rare cases, bad Power or Volume buttons can cause the phone to remain stuck in a certain mode, or force it to never turn on at all. If you are going nowhere, asking for a replacement phone may be your only recourse.

Problem #3: Galaxy S7 can’t send SMS/text message after updating to Marshmallow

Dear Droid Guy(s). My phone recently updated to marshmallow, and now I can’t send SMS text messages.  I can receive texts and make and receive calls.  I can send MMS text messages.

I’ve tried all the fixes listed in your article but they didn’t work. 

For some reason, I can’t see my message center number in the settings of my messaging app. I’m not using a third-party app, and, when click on “safe mode,” I can only choose whether to allow access to all links and whether to be alerted to potential threats.

I wiped the cache partition in recovery mode and did a factory reset of my phone, but neither of those fixed the problem.

My network is Credo Mobile and piggy backs off of Sprint – could this be part of the issue? I’ve contacted Credo, but wanted to contact you as well.

Thank you very much!  Your articles have helped me a lot in the past, and I really appreciate your help with this.

All the best. — Catherine

Solution: Hi Catherine. If the new firmware (Marshmallow) has blocked your access to Message Center, even after a factory reset, then the problem is with the operating system. Users are always given access to change the Message Center number in case an issue like yours happen. Make sure that you work with Sprint or Credo so they can notify their developer team to release a patch to address the issue. There’s nothing more than you can do on your end except this.

Problem #4: Cannot preview or buy a song in Galaxy S7 Google Music app

I tried to go into my Google Music to preview a song to purchase & a triangle w/red exclamation mark came up. I went into settings to see if I could figure out the problem & when I click on Google Play it comes up saying “unfortunately settings has stopped working” & takes me back to home screen.

I called Google and they had me clear cache, clear data, uninstall, reinstall & nothing helped. She told me to restore to an earlier version but it didn’t work. I was then told to go into setting>accounts>clik on google music & uninstall so it goes back to factory version, and she would give me 5 minutes & call me back. That was Saturday, I never heard back from her. It is still not working.

I have tried to reinstall Google music & reupdate my phone & it won’t let me do anything. It is still doing the same thing. Triangle/red exclamation, cannot preview or purchase any music & it’s back to factory version. I have just about had it with this phone.  Please help, apparently ALOT of people are having the same issues & Google isn’t helping. — Cheryl

Solution: Hi Cheryl. Google Music is just one of several Google services running on your phone. We recommend that you clear the cache and data, or uninstall the update for Google Services Framework app. This is a critical app for all Google services and if the issue lies on it, making sure that it’s working back to normal is priority. If wiping the cache and data of this app won’t change anything, we suggest that you go ahead and do a factory reset instead. Doing so will not only address a potential issue with Google Services  Framework app but also Google Music.

Keep in mind that the issue may remain even after a factory reset if it’s caused by a third party app or an unofficial modification of the firmware. Be sure to bring everything back to stock first and observe how Google Music behaves to know the difference.

Problem #5: Galaxy S7 has no audio or sound but audio works when Bluetooth headset is connected

Hello! I have problems with my Galaxy. 🙁 I have no sound on the phone and even when if I plug in my headset I don’t get any sound in it. But I found a temporary fix to it. When I connect a bluetooth headset to my phone I get sound. And the phone crasches often and on any video (Facebook, twitter, youtube ect) it is in slowmotion/lagging without the bluetooth headset. And when I connect to the bluetooth headset when a video is on the video goes to normal speed and I have sound on my bluetooth headset.

I have tried to clear all cache and I have wiped my phone. It didn’t work. Also many of the apps is crashing or being very slow. And sometimes when a app crash I can’t go to homescreen. After that the whole phone restarts. And sometimes it is not even restarting it is stuck when it it restarting.

I have tried to just leave it there to restart but it took over 2 hours so I hold in the power button for 4-7 secound and I restarted it manually. I don’t get any alarm sound and when someone is calling me I don’t hear a sound for that.

I would be really happy if you have a fix for this but if not I will live with it. — Rick

Solution: Hi Rick. There may be a third party app that’s causing a conflict with other apps or the firmware. Try to boot your phone in safe mode first (steps provided above), then see if the issue continues. If the phone appears normal while in safe mode, you can assume that one of your apps is to blame.

Otherwise, follow our suggestion for Cheryl above for resolution.

If the issue remains after you’ve factory reset the phone, the issue may be on your phone’s hardware, particularly the speaker. Have the phone replaced by calling Samsung or your carrier.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S7 headphone jack not working, apps moved to SD card won’t work, other issues

For those looking for solutions to their #GalaxyS7 issue, here’s anothe post for this week. This episode briefly discusses 8 more S7 problems. Don’t forget to visit our main Galaxy S7 troubleshooting page should you not find a solution for your own problem.

These are the specific topics we cover for you today:

  1. Galaxy S7 edge text messages has incorrect date and time
  2. Galaxy S7 won’t boot normally | Galaxy S7 can’t restart to other boot modes
  3. Vikings War of Clans game won’t work on Galaxy S7 when using mobile data
  4. Bottom part of the Galaxy S7 screen not responsive
  5. Galaxy S7 headphone jack not working
  6. Galaxy S7 cannot open links in browser or in other apps
  7. Galaxy S7 black screen issue
  8. Apps moved to SD card won’t work Galaxy S7 edge

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 edge text messages has incorrect date and time

Hi. I’ve had my S7 edge for 3 days. Everything is fine apart from the date and time on my messages. The date and time on the main clock are set right but messages say tomorrow’s date and early hours of the morning conversations. I sent a message earlier that jumped in between a few other messages in the same conversation. Don’t know if this makes sense to you but definitely doesn’t to me!!! Please help me sort it out!!! — Paula

Solution: Hi Paula. To fix this issue, you only have to make sure that the system time is correct. This is done by selecting Automatic date and time under Settings>Date and time, or by making sure that you manually set the correct time, date and timezone, if you don’t want to use Automatic date and time feature.

If the issue won’t be resolved by any of these modifications, make sure that you wipe the messaging app’s cache and data. Here’s how:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #2: Galaxy S7 won’t boot normally | Galaxy S7 can’t restart to other boot modes

Hi! My S7 has been refusing to start up and would display a black screen along with a blue light. I’ve tried doing some of the things that you guys have suggested like forced reboot but the thing would just remain stuck at the “installing system update” which shows the white android on a blue page. It won’t load or budge. I’ve tried booting it in safe mode but had no chance to do so as it would switch off way before I am able to factory reset the entire thing. What do you think I ought to do? — Adel

Solution: Hi Adel. If your phone remains unresponsive after trying to boot it to three different modes, or if it fails to load after inititally doing the process, then the best logical next step for you is repair or replacement. If it’s still covered by Samsung warranty, make sure that you send the device to the nearest service center.

Problem #3: Vikings War of Clans game won’t work on Galaxy S7 when using mobile data

Hello. I have been playing Vikings war of clans for the last year on Samsung Galaxy S5 using wireless and mobile data with no problems. Problems started when I received upgrade to Samsung Galaxy S7 edge. Game would not load and shows there is not internet connection even when there is one. I could surf internet no problem. Game loads when I use wireless connections it just would not load when I try to use mobile data to load on it. Game plays fine when I use my old Samsung galaxy S5 and my wife’s Samsung galaxy S6. We are using TELUS internet provider. Thank You. — Mike

Solution: Hi Mike. The game may not be optimized to work on properly on the Galaxy S7. Since this is an app-specific issue, we suggest that you contact the developer so they can assist you directly. Before you do that, you may want to check some in-game settings to see if there’s something that you can change to fix your problem. You can also try to re-install the game to ensure that an existing game bug is removed.

Problem #4: Bottom part of the Galaxy S7 screen not responsive

Hi. I am using S7 edge. I’m having some problems with the touchscreen. While typing, keys on the left bottom corner don’t work properly, keys have to be pushed repeatedly. I have done factory reset, cleared cache. Problem still exists. I tested touchpad by (*#0*#), I can smoothly complete the x axis. Moreover, in home windows, icons towards the bottom of the screen has to be touched repeatedly sometimes. Please help me in this regard. — Diganta

Solution: Hi Diganta. The most direct way to test the full functionality of the touchscreen is by via service menu, by dialing “*#0*#“. If you can draw a perfect line in the portion of the touchscreen where the problem usually lies, you may be experiencing a normal lack of sensitivity for some parts of the screen. This is fairly common in Galaxy S7 edge phones. We also experience a similar situation with our own S7 edge so you either have to accept it or seek a replacement unit.

Problem #5: Galaxy S7 headphone jack not working

My headphone jack seems to have stopped working. I have cleaned the port and used several different pairs of earbuds in the port, to no avail. The sound will play without earbuds plugged in. I noticed the sound stopped working when I was using the earbuds (while listening to an audiobook) and the sound suddenly stopped when I unplugged my phone from the charger. Almost as if it shorted out? I appreciate any advice on what steps to take next. Thank you for taking the time to read my message. —  Tricia

Solution: Hi Tricia. The first thing that you want to do here is to wipe the cache partition. This will ensure that the phone is using a good system cache. This is especially important if you happen to install an app or system update before noticing the problem. Below are the steps on how to do it:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If wiping the cache partition won’t help, try observing the phone in safe mode. Safe mode prevents third party apps and services from loading. If the problem won’t occur while in this mode, you can bet one of the installed apps is to blame. Here are the steps on how to boot your S7 to safe mode:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Finally, if nothing changes even when the phone is on safe mode, don’t hesitate to do a factory reset. This is the ultimate software troubleshooting step that you can do in this case. Factory reset reverts all software settings to their clean, working state so if the glitch is on the operating system level, it should fix it. To factory reset your S7, kindly do these steps:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Should the issue remains even after you factory reset the device, find a way to have the phone repaired or replaced.

Problem #6: Galaxy S7 cannot open links in browser or in other apps

Hello. Clicking on links to open in my browser (Chrome is my main one but I’ve tried using others to see if this solves the issue, same thing happens with Youtube links). So, for example, if I click a link in Facebook, an error message appears “a problem with opening this app.” If I click a link through Whatsapp or Outlook/Gmail, then the app in which the link is crashes. I have tried uninstalling and reinstalling these apps. I’ve also tried clearing the cache partition, but none of these methods have solved anything. — Sham

Solution: Hi Sham. Kindly do a factory reset. There must be an unknown operating system glitch causing the problem. After you factory reset the device, make sure to update ALL apps to minimize bugs in your phone.

Problem #7: Galaxy S7 black screen issue

I bought an S7 edge (SM-G935F). Four days after, I got the black screen of death. Took it back to the dealer here in my country where they thought was the cable that connects the screen to the motherboard. So they changed it and wiped the phone. The device worked fine for 2 weeks then same black screen problem again. What causes this? A software issue or can it be hardware related because I’m getting the device to restart following your instructions? Just want to know what causes it. — Adrian

Solution: Hi Adrian. We don’t know the full history of your device in order to tell you exactly what’s causing the problem. A thorough hardware and software check has to be conducted in order for us to diagnose the issue. The best party to address your question is the service center that handled your case. Telling us that your phone is showing a black screen issue is too general and doesn’t point to anything specific. If you can restart the phone after the screen turns black, that may mean that there’s a software issue behind this trouble. If this phone has already been wiped by the service center, your next logical step is to just demand for a replacement unit from the dealer.

Problem #8: Apps moved to SD card won’t work Galaxy S7 edge

Hey guys! So my Galaxy S7 Edge is great. I really love it as it suits all my needs because it’s incredibly versatile; however, I require quite a few apps on it in order for it to suit my needs. Whenever I try to move apps to my SD card, within a few hours – sometimes even minutes – it gives me the icon as if the app is no longer installed. It does this when I try to move photo albums as well. It deletes them. I’ve learned to back them up to Google drive before testing to see if it’ll move to the microSD. What can I do? — Samantha

Solution: Hi Samantha. Not all apps are designed to work when they’re moved to an SD card. If a certain app stops working after being moved to an SD card, then you simply have to stop doing the transfer. That’s a clear indication that the developer intends that their app only operates while in the phone’s internal storage device.

We are yet to encounter a similar issue caused by a bad SD card but to be on the safe side, make sure that you reformat the SD card using your S7. After that, try to move the same apps to it and observe it. If that won’t help fix the issue, you can also try using another SD card.

You can also consider wiping the phone’s cache partition and performing factory reset if you suspect that the issue lies on the phone itself.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Fingerprint scanner not working after updating Galaxy S6 to Marshmallow, other issues

S6 Edge

As promised, below are two other Marshmallow-related problems as reported by some readers. If you want to check out more problems and solutions for the #GalaxyS6, please visit this page.

  1. Loading time of Galaxy S6 takes longer
  2. Fingerprint scanner not working after updating Galaxy S6 to Marshmallow
  3. Galaxy S6 stock messaging app lag issue after Marshmallow update
  4. Changing the text color and bubble style of messaging app in Galaxy S6
  5. Caller can’t hear during calls
  6. Galaxy S6 keeps saying storage is full

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Loading time of Galaxy S6 apps takes longer

Recently my system has become quite slow, takes much longer than usual for apps to load. But once they load they operate fine, it’s starting apps that take forever. I’ve removed /disabled all junk apps, have tons of free space /ram, and even removed my third party themes and reverted back to default. I’ve cleared all caches, system cache, rebooted the system several times over the past few weeks, and no luck. This issue persists on both 4G and Wi-Fi. I’ve even tried reinstalling some apps, which actually does help, but after a few start-ups the problem reoccurs.

To give you an example, when I launch Chrome or UC browser, the status bar loads about a quarter of the way and stops for approximately 30 seconds, then shoots up to 80%, stalls for a few more seconds, then loads. Subsequent pages load at normal speed after, it’s just the initial load up that takes forever. Same problem applies to all apps on my phone, even when I access settings! All I see is a white screen for about 30 seconds before it loads and it’s fine after. I tried CCleaner, and multiple tips from help forums and I’ve gotten nowhere, any ideas ? Using lookout Antivirus which is always up to date and all scans are clean.

Thank you for your help! — Jay

Solution: Hi Jay. If you’ve been using CCleaner and similar apps for a while, we recommend that you remove them. Their function is redundant as Android OS provides the same utility that they offer. In order to work, CCleaner and similar apps often deletes the system cache, which may be the reason why initial app loading time takes longer than usual.

In order to load apps efficiently, Android keeps the necessary files for each app everytime you load them. These files are then stored in the cache partition which Android use. The cache partition is therefore a storage of special files that the operating system has compiled in order to load and open apps faster. Building up the cache can take some time depending on how you use your device. The more you use your device, the more updated the system cache becomes. The idea is, every time you load an app, the OS takes note of what files to keep as cache in order to make the next loading time faster. This system is more power efficient and speeds up the loading time.

Using CCleaner or any other app with similar function stops this process because they regularly delete the cache. This means that your device has to come up with a new cache each time you load an app, which CCleaner will only delete later again. Keep in mind that the initial loading time for an app takes longer time compared to subsequent loading times, especially if the device has already saved the necessary cache.

Although we recommend wiping the cache partition regularly, doing so once every month should be the maximum.

Problem #2: Fingerprint scanner not working after updating Galaxy S6 to Marshmallow

Two issues. 1.  Since I upgraded to Marshmallow, I cannot use my fingerprint scanner. I had been using it for a year without issues with the previous OS. I upgraded to Marshmallow over the weekend and anytime I try to use the scanner, it immediately pops up with an error message “Make sure Home button is clean and dry, then try again” and it kicks me out. 

I tried deleting my saved fingerprints and recreating them, but every time I touch “Add Fingerprint”, that same error pops up immediately and doesn’t even give me an opportunity to touch the fingerprint scanner.

Second issue.  When I open the stock messaging app, some threads are completely blank.  Other times, when I am typing, the text box doesn’t expand with multiple lines of text. Rather I have to scroll in the text box to see what I’m typing.  What’s more, when I send a text, it doesn’t move the thread up to display the latest message, I have to scroll again to see what I just sent.  I noticed that if I close out of the app (not back out, but actually close the app) and go back in, those problems are resolved. This happens at least a couple times a day since the OS upgrade. — Kurt

Solution: Hi Kurt. Major operating system updates, at least for Android, don’t usually go smoothly for a number of reasons. As Marshmallow is a developing OS at this time, it is expected to cause problems for some users. In order to minimize bugs though, we recommend that you wipe the cache partition first, then follow up with factory reset if nothing changes. These solutions have mixed results so far but they are the most that you can do on your end. Other causes of post-update issues can be due to variables outside your control.

For reference, below are the steps on how to wipe the cache partition:

  • Turn the Galaxy S6 off.
  • Press and hold the Volume Up, Power and Home buttons at the same time until the Android logo appears, and the phone vibrates.
  • Release the Power button but continue to hold the other buttons.
  • Use the volume buttons to scroll down to highlight Wipe Cache Partition.
  • Press the Power button to confirm
  • Scroll down to Yes and press the Power button
  • Scroll to Reboot System Now and press Power
  • Your Galaxy S6 will reboot with a cleared system cache

Doing a factory reset via recovery mode works similarly, though you need to select “wipe data/factory reset” instead of “wipe cache partition.”

Doing a factory reset may not help you if the problem stems from app-specific issues. Poorly coded apps may become incompatible with Marshmallow so make sure that you update all your apps accordingly.

Problem #3: Galaxy S6 stock messaging app lag issue after Marshmallow update

Ok. So I have an Galaxy S6 and recently (i can’t remember, mid Feb or March 2016) they pushed an operating system update. Ever since my  text messages has been lagging like crazy. I have tried everything suggested in posts. However, either it cannot be done on my phone – as in a attempt to do it but it doesn’t do it, or it hasn’t cleared the problem. Here are things i have tried:

  • clearing cache for the text messaging app – i can’t actually clear the cache. i click the button “clear cache” in the settings>apps>messaging, but it does not actually do anything.
  • I’ve tried re-booting and re-starting my phone and it still won’t allow me to clear the cache.
  • next i tried the “wipe cache partition” in the recovery mode you go into when your phone is rebooting. That did not work AT ALL. text messages were still lagging and cache in apps could not be cleared.
  • finally, i tried a factory reboot. Twice. Once i restored an older backup of my phone from 2 years ago. when the problem persisted, I factory rebooted it again and started from scratch, downloading only apps i use and have not had any issues with.

After all this my text messages are still lagging. I’ve cleared all old messages a number of times and as mentioned above, I’ve tried everything. it’s driving me crazy!! The lag is so bad. ANY SUGGESTIONS? Thanks 🙂 — Paulina

Solution: Hi Paulina. As mentioned above, the only available solutions for users who experience issues following an update includes wiping the cache partition and doing a factory reset. Since the issue persisted even after doing them, we suggest that you try using another messaging app, or simply wait for another update to Marshmallow.

By the way, we assume that before you did a factory reset, “automatic restore” option under Backup and reset section is unchecked. If you did enable automatic restore, there’s a chance that you are simply re-introducing the same glitch after a reset. Be sure to tick it off if it was previously enabled to see the difference.

Also, try to observe the phone for 24 hours after a factory reset without installing any apps. This will give you a clue whether a third party is creating a conflict with Marshmallow or not.

Problem #4: Changing the text color and bubble style of messaging app in Galaxy S6

The Marshmallow update installed today. I had used text messaging about an hour before the update and my settings were as I had intended – with a specific bubble style and background. After the update, when I opened the messenger app, I noted that the bubble style was set to a clear box.  I didn’t have time to play with it then, so I left it as was. Throughout the day, random messages – specifically 1 received and 1 sent – had a colored background. The rest of the bubbles were clear. The received message with a colored background was actually very difficult to read as it was a light blue background with white font. The message I sent was a light yellow background with a white font. When I finally had time to change all my settings back, I now note that I do not have the option to change this. The only settings I can change here are the background and the font size. I cannot change the text color or the bubble style. Is this something they took away? — Wanda

Solution: Hi Wanda. Are you using a third party messaging app or the stock one? If it’s a third party app, make sure to contact the developer so they can advise you accordingly.

In case you’re using the stock messaging app, try to head to settings of the app and see if there’s a way to change text color and bubble style.

Some S6 models may not have these options so we hope that yours have them. Otherwise, try to delete the messaging app cache and data to see if that will make any difference.

If nothing changes, you also want to try doing a factory reset. Here’s how:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #5: Caller can’t hear during calls

Today I tried to make a phone call but the person on the other side of the line couldn’t hear me while I could perfectly hear her. I tried many times and the same thing happened. Then I made a call on WhatsApp and there the person succeed to listen to me. Then I asked her to call me normally back and the conversation went fine. I tried again to call , and the person couldn’t hear me. I did a call on Skype and the microphone worked, and I also tried to register my voice and it worked. Could you help me with some hints?  

For me it is strange since in the morning when I woke up I was able to call someone and have a normal conversation and suddenly after a couple of hours this situation happens.

Please help me cause I don’t know what to do. I already went in safe mode but again the microphone is not working when I do the phone call.  — Gusa

Solution: Hi Gusa. Are you using a third party dialing or calling app? If you are, try switching to the stock dialer app and try calling again. If you are already using the stock app though, consider wiping the cache partition and doing a factory reset.

Problem #6: Galaxy S6 keeps saying storage is full

I was trying to update some apps from the app store and then got the message: insufficient storage. I then went and deleted around 700 photos and other stored data and the memory then was around 27GB (out of 32GB). I didn’t try to download the apps again since i left home but in about 20 minutes, i got the messages that the phone storage is full.

I couldn’t go to the gallery, couldn’t do anything.

I went to the files that I’ve deleted to make sure they were gone, and indeed they were gone.

I wiped out the cache partition and still same problem. I don’t know how the storage got full when I didn’t even use the phone for 20 min.

Plus, when it was already full the first time, I didn’t get any error message (insufficient storage) like the first time so I didn’t even know i was running low on storage. — Murielle

Solution: Hi Murielle. Try to boot the phone in safe mode and try again. If one of your third party apps is causing a mess, the issue should not occur again. Here’s how:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the phone continues to indicate that storage is full, be sure to do a factory reset.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

How to transfer files from Galaxy S7 to a PC, other issues

S7 edge

For those of you who sent us requests for assistance regarding #GalaxyS7 and #GalaxyS7edge, check this article out to see if we have a resolution for you. We plan on posting more materials about Galaxy S7 issues in the coming weeks so watch out for them.

Below are the specific topics addressed here today:

  1. How to transfer files from Galaxy S7 to a PC
  2. Galaxy S7 Messages app crashes when making attachment menu full screen
  3. Work email not working on Galaxy S7 edge
  4. Galaxy S7 keeps showing message not sent message when sending text with over 160 characters
  5. Galaxy S7 won’t charge after it got dropped in pool
  6. Galaxy S7 charges on and off and drains battery power fast | Galaxy S7 randomly reboots, shuts down on its own

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: How to transfer files from Galaxy S7 to a PC

Using the USB cable that came with the phone, I still cannot download my photos onto my computer. I saw on some forums that I need to unlock my phone in order to do this.  It appears, however, after looking around, that Verizon simultaneously says:  All 4LTE items are sold unlocked out of the box but then below it, I read that you can’t unlock your phone until your contract expires. 

I can’t make head nor tails out of any of this. Even if I got Verizon to cooperate, how do I “insert” my new sim code (that I’ll have to pay for) into my phone? 

All I want is to free up space on my phone so I can take more photos. 

Help! — Tina

Solution: Hi Tina. “Unlocking” your Galaxy S7 means changing some aspects in the software so it can be used with other networks other than Verizon. Doing so has nothing to do with the first thing that you want, which is to move some of your files to a computer so you can free up some space. Unlocked or not, you should be able to transfer files from your S7 to a computer via USB cable.

As a reference, these are the things that you need to do, assuming that you have a Windows computer. If you have a Mac, the steps should be slightly similar but the general steps should still be the same.

  1. The first step is to connect your S7 again to your PC via USB cable. Once your phone is recognized by the computer, you can already start moving your files such as music, pictures, and other contents. To easily restore contents after the reset, you can create new folders specific for each type of file on your computer. For example, you can create a music folder for storing music (audio) files copied from your phone to your PC.
    • Insert one end of the USB cable to the charger/accessory port located at the bottom of your phone.
    • Insert the other end of the USB cable into an available USB port on your computer.
    • Remove the USB cable from the charging head to access it when necessary. (The device driver software will then automatically install on the computer the first time you connect your phone to it.)
  2. On your phone, drag the status bar down to show to notification panel.
  3. Select a file transfer option. (An indication that your phone is already accessible through your computer is a message prompt that says “Connected as a media device” or “Connected as a camera.”)
  4. Tap “Connected as a media device,” and then check the box next to Media device (MTP). By then you may begin moving contents from your phone. Hint: Generally, “Connected as a media device” is an option used for most file transfers. If you want to change this option, simply tap the Notification in the Notification Panel. Doing so will open the USB computer connection screen wherein you can tap to select any of your preferred option.
  5. To start copying contents, click the option to “Open device to view files” on your computer.
  6. Navigate to the desired contents on your phone.
  7. Drag and drop the files into the selected folder to your computer.
  8. When you are finished copying all important files, safely disconnect your phone from the computer.

Problem #2: Galaxy S7 Messages app crashes when making attachment menu full screen

When I try to add an attachment through Messages (the regular text app, not Facebook), it works fine until I try to make the attachment menu full screen.  If I swipe up to enlarge it or rotate the screen sideways, it crashes and I get “Unfortunately Messages has stopped.”  It does this if I try to make Camera, Galley, or Other full screen. The normal camera app works fine, as does gallery. It only happens if I try to take make one of the attachment options full screen through Messages. I tried forcing the app to stop, clearing its data, doing a soft reset, wiping the cache partition, and finally doing a factory reset.  The problem is still there and it hadn’t been a few weeks ago. I thought the for sure the factory reset would fix it.  Any thoughts? — John

Solution: Hi John. This can be a firmware-specific bug, which means that it only exists for the Android specific version released by your carrier. We have not heard of this issue in the wild so we think that it may either isolated to your device, or to devices running the same Android build.

Try wiping the cache partition first and see what happens. If nothing changes, we don’t think doing a factory reset will hurt.

Here are the steps on how to wipe the cache partition on a Note 5:

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.

Problem #3: Work email not working on Galaxy S7 edge

Thanks for all you do for the community. That said, I have yet to find any helpful hints for this issue. With both my S6 Edge, and now with my S7 Edge, I have the same issue – I cannot get the Android (or maybe Samsung) mail app to sync with my workplace email at all.

I put in the information manually, and it accepts it and seems to go into the inbox, yet it will not receive any emails, nor will it send them. I’ve enabled the sync settings within the app, as well as the master sync. I’ve removed and recreated the account, cleared the email app cache, and at this point I traded my S6 Edge in for the S7 Edge..still, I cannot get my company email on my phone. The closest I can get is opening up OWA. But, as a systems administrator for my company, I need to have immediate alerts and access to the email. Other users on other Android and iPhone devices have no problems adding their email accounts…Any thoughts about other configuration issues that might be causing my problem? — Kent

Solution: Hi Kent. An issue like this requires that you work with your IT department or Exchange administrators (assuming you’re having trouble with an Exchange account here) and not with us. We don’t have access to your corporate network configurations s so the best that we can do is speculate. With such a very general problem description, we can’t really pinpoint where the problem may lie.

If this is the first time that you’ve tried to configure your email account on a smartphone, there may be some settings that must be enabled by your corporate IT guys in order for the setup to work.

Problem #4: Galaxy S7 keeps showing message not sent message when sending text with over 160 characters

When I send a message longer than 160 characters, it says message failed yet the message is still received by the recipient. Also, if somebody sends me a message and I’m in the middle of using the phone and so reply using the pop up window that appears when the message arrives, I can only send a message of 160 characters. Yet if I open the messaging app fully and reply to the message that way, I can send any size message I want?

Also sometimes messages are being sent two or three times. I get an alert from giffgaff saying “that message was free…” every time I send a message and I am still receiving these even when a message is apparently failed. — Phil

Solution: Hi Phil. This can be an app or firmware bug so the first thing that you want to do is clear the cache and data of the messaging app. Here’s how:

  • Go to phone Settings.
  • Tap Device tab.
  • Look for Applications and tap it.
  • Once you’re inside Applications menu, look for Applications Manager and tap it.
  • Inside Applications Manager, tap All apps.
  • Look for the email app you’re using and tap it.
  • From there, you should see  a page that list app-specific information and options. Tap Storage.
  • Tap Clear Cache and Clear Data buttons.

If nothing will change, delete the cache partition (steps provided above). Still, if the issue remains, consider doing a factory reset to ensure that the firmware is refreshed.

Finally, call your wireless carrier first so they can offer you direct assistance in this matter regarding the message that keeps appearing after sending a text message.

Problem #5: Galaxy S7 won’t charge after it got dropped in pool

Good morning. I came across your article online and I was wondering if you could help me. I fell into my father’s pool with my S7 Edge + in my pocket 4 days ago. I was in the water a total of 5-10 seconds.

I made the mistake of drying it and trying to power it on and got the blue light then blank screen. So I tossed it into a bag of minute rice (only rice he had) and let it sit in that bag for 3 days. I also left it on a dry transformer to heat it up in the bag.

After all of the rice and heat and etc…. The phone actually began charging. It got to 2% charge (VERY slowly) and I tried to power it on.

The phone booted up, but died immediately due to low battery. Now when I plug it in, it registers the charge and even says fast charging and say “1hr19min until fully charged” which is the normal time for this phone at 0%. The phone does not charge though, just stays at 0%.

I really only want to get some pictures off this phone.

What are your thoughts? Thanks. — Chris

Solution: Hi Chris. Thoughts? Well, first of all, you must condition yourself with the idea that the phone may be gone. If the symptom you’ve described here was not present prior to exposing the phone in water, you can safely assume that the inside components of your device has been damaged. Whether or not the damage is extensive depends on the exposed components. If water is limited in the charging port area only, there’s a chance that replacement of micro-USB port may work. However, if water damaged has spread to other parts, or if it may have corroded the metallic components of the motherboard, the only resolution that you can hope for is unit replacement.

That you turn on your phone without making sure that there’s no more moisture or water inside may have also amplified the initial damage. In an ideal world, you’re supposed to immediately cut the power by physically removing the battery, which is not readily available in your case. Leaving the battery connected to a water damaged electronic device does not ends up well. Turning on the phone may have shorted some components at this time, complicating the situation further.

Since water damage automatically voids the warranty, you can’t count on Samsung to replace the phone free of charge at this time. If phone replacement is not an option for you, have the device checked by a competent technician so it can be cleaned and fixed if necessary. This route won’t guarantee that you’ll get the phone back to its previous working state fully, but it’s the only remaining option for you.

Problem #6: Galaxy S7 charges on and off and drains battery power fast | Galaxy S7 randomly reboots, shuts down on its own

A couple or issues that may or may not be related (IT idiot here).

Sometimes (and tonight has been especially horrible) the phone will be connected into the charger, and will not charge, or will continuously alternate between charging and not charging. I’ve tried cleaning out the port and have checked to see if the prongs are damaged but they appear to be okay. I’ve noticed that the battery is draining a lot quicker as well with the charger plugged in…like it’s sucking power out instead. I’ve tried a car charger, USB into computer and car jack, and also a wall charger (the wall has worked the best and kept it charging for the longer time).

Another issue, I don’t know if related or not, is the phone will keep shutting itself off when in my pocket. This only happens occasionally, but will do it several times in a row. And I never know that the phone has turned itself off until I go to press the main button on the bottom (not the power buttom), and it will turn back on and go throw the opening welcome pages.

This is all getting really irritating. I work a job that can be dangerous and I need to have this phone charged and working at all times. Also not looking forward to the prospect of having to replace it, can’t really afford it. Any help you can give is much appreciated! — Racheal

Solution: Hi Racheal. The general rule of thumb when troubleshooting an Android device issue like this is do software solutions first. We recommend that you do that as well.

That said, the first thing that you want to do is to see if a third party you’ve installed is causing it. Boot your phone in safe mode and let the phone run in this mode for at least 48 hours. This will give you ample time to observe the difference. Safe mode will prevent third party apps from running and only the basic ones will work. To boot your phone in safe mode, just follow these steps:

  • Turn your Galaxy S7 off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If the issue remains after observing the phone for a couple of days, do a factory reset so you can eliminate possible bugs that may have developed over time. Just like in safe mode, observe the phone for another 2 days to see for any changes. If that won’t change either, that’s an indication there may be a hardware error behind the trouble. Call Samsung and have the phone repaired or replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Solutions to delays in sending Galaxy S7 SMS or text messages, other issues

S7 MMS

Looking for #GalaxyS7 solutions? This post may help you. Below are some of the issues we’ve receive from our Galaxy S7 users for the past several days. We hope that the solutions we provide here can help our Android community.

  1. Galaxy S7 default Messages app randomly converts texts into MMS
  2. How to lock the Galaxy S7 screen everytime the device is locked? | Gmail and Hotmail emails all go to one inbox in Galaxy S7
  3. How to unmute a previously blocked contact in Galaxy S7
  4. Solutions to delays in sending Galaxy S7 SMS or text messages

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 default Messages app randomly converts texts into MMS

Ref: Default Messages app

At random times, my text messages are turned into MMS messages with a picture attachment. The instances of this is random. The pictures are random from my album. It doesn’t matter if I am sending to a group or an individual. However, the receiver doesn’t seem to receive the picture, just the text message, so far as I can tell. When it first happened, I was also receiving random pictures from 2 individuals in my group message where it was first noticed but the pictures were from my previously received messages from them to me and/or picture I have sent to them. One person has the iphone SE and the other has Samsung S7, same exact phone as mine.

I have cleared cache from Messages and any other messaging app I have installed and also wiped cache partition. It acted normally for couple of days but resumed random picture attachment…

Yesterday, my phone was not responsive/slow to respond from AOD screen and resumed normal operations when I wiped the cache partition couple of times. I haven’t performed a factory reset yet. I have tried to search forums for someone else maybe having the same problem, but I couldn’t find any…Please help! — MJ

Solution: Hi MJ. This is our first time to hear such a problem ourselves so it may be an isolated case. It’s good to hear that you’ve initiated wiping the cache partition as that appears to fix the issue temporarily. This means that either there’s a firmware glitch that develop after some time, leading to the issue, or that a third party app is causing a conflict with the operating system.

The first thing that we’d want you to do in this case is to boot your phone in safe mode for as long as necessary so you can observe the phone. While in safe mode, no third party apps will run so if the issue won’t occur, that suggests that you’ve installed a problematic app along the way. To restart your S7 in safe mode, follow these steps:

  • Press and hold the Power key.
  • As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  • Continue holding the Volume Down button until the device finishes rebooting.
  • You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Try to leave the phone in safe mode state for at least a day so you have enough time to replicate the problem.

Another good thing to do is to uninstall third party apps you’re not using. Not only do they clutter your device’s memory but one of them is probably the reason for the issue.

If nothing appears to change while in safe mode and after uninstalling apps, consider doing a factory reset as the last resort. Doing so will address a potential problem that may be caused by a bad firmware. Restoring all software settings to default usually fixes a lot of ills.

Problem #2: How to lock the Galaxy S7 screen everytime the device is locked? | Gmail and Hotmail emails all go to one inbox in Galaxy S7

Screen lock password. Is there any way i can change this option to ask for my password everytime i lock my phone? Currently, right now, my phone will only ask for my password if i lock my phone for over 1 minute. But if i lock my phone for only 20-30sec and need to use it again, it doesn’t ask for my password and you can just access my phone right away. is there any way i can change this for more security reason? i want my phone to ask for my password everytime i lock the phone whether if its only for 20 sec or for over 1 minute.

How do i separate my Gmail emails from my Hotmail emails? Currently on my phone, i have set up both my gmail and hotmail account on here but my gmail account email always show the emails from my Hotmail account. how do i stop this? i want the Gmail account to only show emails from that account and the hotmail to only show emails from the hotmail account. i would get a notification for my gmail account that i have 4 new mails, when i click on it, it’s message from my hotmail account instead. how do i stop this? Thanks. — Kevin

Solution: Hi Kevin. We’ve decide to fuse your two issues into one in this post so we can address them together.

The answer to your first question is yes, there’s a way to do what you want. In order to force the phone to ask for your screen password right after locking the screen, go under Settings>Lock screen and security>Secure lock settings. Once you’re in this section, be sure to select “Immediately”. Alternatively, you can also enable the “Lock instantly with power key” option under Secure Lock options section to manually lock the screen using the power button.

Are you using the default email app? If no, then we try to look for options under settings of that email client to un-combine your email inboxes. The options may vary from client to client so try to find to find a way to do that.

If you’re using the stock or default email app, you’ll notice that each account is usually separated from another, though there’s still a “Combined inbox” that stores all incoming emails from multiple accounts like the ones in the image below

. We don’t think you’re using the default email app though so kindly provide us more information about the issue so we can assist you further. We need to know what exact email client/app you’re using.

As a workaround, you can also use separate app for each email account as Gmail and Hotmail have their own independent app.

Problem #3: How to unmute a previously blocked contact in Galaxy S7

In the stock text messaging app, I blocked a specific contact. The next day, I unblocked them. While their messages do go to my inbox,  I don’t receive any notifications for their texts. No sound, no icon in the top of the screen or the drop down menu. All other texts from others come through fine. I’ve checked. The contact isn’t blocked. The contact is set to have sound for all calls and texts. In the messaging app there is a “mute” symbol next to their name on the message screen.

I receive phone calls from this contact normally. I’m at a loss. I’ve tried blocking, restart, unblocking, restart. I’ve tried soft reset. Nothing has worked. — Dorothy

Solution: Hi Dorothy. There’s a simple solution to this problem. Simply follow the steps below:

  • Open the Messages app.
  • Tap on the conversation thread of the muted contact.
  • Tap on the phone number on the top left.
  • Tap enable notifications.

Problem #4: Solutions to delays in sending Galaxy S7 SMS or text messages

I have the Galaxy S7. The phone itself is maybe a few months old. I had to buy a new one because the other one lagged any time that I used it. So the phone is new. I just recently, like within the past week, noticed that I am not receiving SOME texts and sometimes people don’t ever receive the texts I send them. I’ll be texting someone and then they will send a text asking why I didn’t respond or answer their question and I’ll have no clue what they’re talking about. And I’ll be waiting hours for a reply from someone when it turns out they never got my text even though my side says that it sent. OR they will receive it hours later. For example, I sent my mother a text at 9pm one night and asked her what she was doing in the morning, and she didn’t receive it until early morning. It didn’t happen SO much at first, but now it’s happening very frequently. I’ve even tried to clear up storage space in general and delete old texts.. To sum this all up, I’m not receiving random texts and mine are not showing up on others phones sometimes, either. Thank you in advance. — Pamela

Solution: Hi Pamela. Text messaging issues like what you’re experiencing are mostly due to a transmission  error on the side of your carrier but we still recommend that you try to troubleshoot your phone first to eliminate possible issues with it.

Wipe the cache partition

The first thing that you want is to ensure that the phone’s system cache is refreshed. Simply follow the steps below on how to clear the cache partition:

  • Turn off the phone.
  • Once the phone has completely shut down, press and hold Volume, Home, and Power buttons at the same time.
  • Wait until the Samsung logo appears before releasing the Power button.
  • Once the Android logo shows up, release the two other buttons.
  • Wait for the Recovery menu to appear (may take up to a minute).
  • Go to wipe cache partition option using the Volume buttons, then press Power button to confirm.
  • Wait for the device to wipe the cache partition
  • Once the cache has been deleted, Reboot system now option will then be highlighted.
  • Press Power button again to confirm the reboot.

Wiping the cache partition forces the phone to delete the system cache and replace it with a new one over the course of time as you use the device. Sometimes, a corrupted or outdated cache can lead to app problems so it’s always good practice to keep it clean and fresh. You will have to observe the phone again for some time to see if wiping the cache partition has any positive effect.

Uninstall apps or boot the phone in safe mode

If the issue remains, the next thing you want to do is uninstall apps you’re not using. While this may not really be an accurate fix, it minimizes the chance of apps causing conflicts with the operating system which may be causing the messaging app to act up. If you don’t want to uninstall apps, simply boot your phone in safe mode for several days to observe how SMS works.

Restore settings to default via factory reset

As a final troubleshooting step that you can do on your end, consider wiping the phone by doing a factory reset. This will ensure that firmware bugs that may have developed overtime is addressed. Keep in mind that if the issue caused by an app, the problem may occur again after a factory reset. We recommend that you observe the phone for at least a day after a factory reset without installing anything. The messages app is pre-installed so you should be able to continue sending and receiving text messages even without the rest of your third party apps. Here are the steps on how to perform a factory reset:

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Important: Performing a factory reset will erase everything on the phone’s internal storage device. Make sure that you create a copy of your personal data like photos, videos, contacts, etc., before you do it.

Contact your wireless carrier

If SMS continues to be erratic after a factory reset and without any apps, that’s an indicator that the problem is network related. Although we’ve become accustomed to thinking that SMS technology is reliable, it’s always not the case. The operators or carriers still operate SMS in best-effort support only, meaning they don’t guarantee that all text messages are transmitted properly every time. There may be some outages in your area that you’re not aware of, or the network may have some server problems affecting SMS service. Contacting your wireless carrier is a logical final step towards resolution in this case.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 text messages are showing in Outlook email inbox, other app issues

S6 outlook

Hello TheDroidGuy community! Welcome to another post about #GalaxyS6 app problems and solutions. We want to share today six app problems coming from some S6 users.

  1. Galaxy Samsung S6 native messaging app
  2. SwiftKey app issue in Galaxy S6
  3. LinkedIn app in Galaxy S6 creates duplicate contacts
  4. Galaxy S6 text messages are showing in Outlook email inbox
  5. Galaxy S6 freezes and Touchwiz app not working properly
  6. Kid Mode app on Galaxy S6 not working after Marshmallow update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Samsung S6 native messaging app

Hi there. I recently got the Galaxy S6 and am new to the texting app Samsung uses. Under all of my texts is the time the text was sent or received, which is nice, but it also displays what kind of message it was. “text message” or “multimedia message” appears as well as the time. I was wondering if there was a way to hide or remove the kind of message from appearing under each text message. I am not finding a simple solution and am wondering if this is something I cannot control or if I will need to download a different messaging app if I would like to do this. Thank you in advance. I’m sorry if this message is a little long, just wanted to be thorough I suppose. Haha. — Victor

Solution: Hi Victor. The native Samsung texting app is designed to display the kind of message you are receiving. The app is coded this way and unfortunately, there’s no way to redesign it.

Problem #2: SwiftKey app issue in Galaxy S6

I installed the SwiftKey app on all my previous Android phones. When I put my phone into ultra power-saving mode everything goes grayscale and the keyboard goes to the  basic Samsung keyboard. (which is expected) But when I bring my phone back off of ultra power saving mode it does not go back to what I had set my default keyboard to be, which is SwiftKey. Every time and take my phone out of ultra power saving mode I have to go back into language and input settings to  change my keyboard default back to SwiftKey. I’ve tried deactivating all the other keyboards that are on there, and that doesn’t make a difference. Any ideas? — Jackie

Solution: Hi Jackie. Looks like the issue is on operating system being unable to automatically switch back to default settings. To fix that, try these three potential solutions:

Delete SwiftKey’s cache and data

Although it’s highly likely that the issue is with the operating system, we don’t think wiping the app’s cache and data won’t hurt. These are the steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for Swiftkey app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Wipe the cache partition

Another type of cache you need deleting is the phone system cache. An outdated or corrupted system cache can lead to issues. It’s also a recommended maintenance procedure that must be done regularly. Deleting the existing cache may fix your problem. Here’s how:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Perform a factory reset

This procedure is the last resort. If the first two won’t change anything, doing a factory reset is your last chance. Make sure to create a backup of your personal data before proceeding.

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #3: LinkedIn app in Galaxy S6 creates duplicate contacts

LinkedIn duplicated my contacts to hundreds per person and crashed my contact. I have disabled the automatic syncing and try to delete the duplicated contacts manually (which was up to thousands!) and the contacts keep crashing halfway.

I decided to uninstall LinkedIn app and stop all syncing.

Now I can’t even access my contact because everytime I tried to go in, it will be updating contacts for the longest time and then crashed.

My storage becomes 87% filled when it was just 59% a few days ago and I did not install any other apps. Please help!! Thank you. — Lina

Solution: Hi Lina. There must be an unknown bug that triggers the Contacts app to sync and crash eventually. Deleting this app’s cache and data (steps provided above) should help you fix this issue. Keep in mind that tapping the Clear Data button will virtually uninstall Contacts app, wiping all your contacts in the process. Make sure that you have a master copy of all your contacts saved somewhere else before doing this procedure.

Problem #4: Galaxy S6 text messages are showing in Outlook email inbox

My Samsung Edge is new, so I am still trying to get things set up. I have two problems:

1) I want to share a contact, but following your tutorial, I open Contacts, select the one I want to share, go to More, and where I would expect “Share contact”, all I get is the choice between “Delete” and “Mark as default” (in between, there is even an empty line). What do I need to do to get that option back?

2) More tricky: I have 3 mail accounts that I want to get displayed on the phone, one my company’s MS Outlook, which I have working now, and the other two are Hotmail accounts. I have set each of them up and they have all at one point been working, but I can’t get all 3 (or even 2) to work at the same time so that I can switch between the mail accounts.

3) Is there a way to stop getting the texts I receive on the phone to show up in my company mail?

Your help would be greatly appreciated! — Jessy

Solution: Hi Jessy. To answer the number one question, you must first tap on the contact before tapping on more so that the Share namecard option will show up. Once you do that, there will be a list of sharing methods available for you like the following:

  • Add to OneNote: Save the information to your OneNote account.
  • Android Beam: Send the information using NFC and Android Beam.
  • Bluetooth to send the information via Bluetooth. See Bluetooth for information on pairing and sending via Bluetooth.
  • Contacts: Share files up to 1 GB using Contacts.
  • Drive to save the information to your Google Drive account.
  • Email to send the information as an email attachment. See Compose and Send Email.
  • Gmail to send the information as a Gmail attachment. See Create and Send a Gmail Message.
  • Messages to send the information in a text message. See Send a Multimedia Message (MMS).
  • OneDrive: Save the information to your OneDrive account.
  • Quick connect: Send the information to a nearby device.
  • Wi-Fi Direct to send the information to another device via Wi-Fi Direct. See Wi-Fi Direct.

If these options won’t show up, you are either using a different Contacts app, or there’s a firmware bug causing it. Make sure you wipe the Contact app’s cache and data and/or do a factory reset (steps provided above). Don’t forget to backup your contacts first before doing any of these.

We don’t get what you mean by the second concern. If not all accounts are syncing properly, make sure both account and master sync are enabled. The account sync option should be found under the email account settings menu. To turn on your phone’s master sync, just follow these steps:

  • Go to the Home screen.
  • Pull down the notification bar.
  • Tap on Edit at the top of the screen.
  • Look for Sync and tap it.

Finally, in order to prevent your text messages from showing in your email’s inbox, you have to go deep inside your Outlook’s settings. Just follow these steps:

  • Open your email app.
  • Tap the Settings button from the menu (by pressing the soft button in the bottom left part).
  • Select Account Settings.
  • Select your company email account.
  • Scroll down to the bottom and look for More Settings.
  • Scroll down and tap Sync text message option. Make sure that you leave the box unchecked.

Problem #5: Galaxy S6 freezes and Touchwiz app not working properly

I have a Samsung Galaxy S6 from Sprint. I only use it on Wi-Fi and it has given me no issues till 2 days ago. My Touchwiz  app has been acting up. I haven’t installed anything new recently. Not only has Touchwiz been giving me issues, my phone now constantly freezes up. I have uninstalled many apps as well as did a factory reset. And I’m still having the same issue. Prior to doing a factory reset i installed a different Touchwiz home app, still had same issue. Please help me as i do not know what else to do. A friend said try a hard reset but he wasn’t sure if that would fix anything. And i don’t want to waste time on something that might give me the same result.  — Matthew
Solution: Hi Matthew. Have you tried narrowing down the possible causes by doing a factory reset and observing the phone for a day without all your third party apps? If you haven’t, we suggest that you do it. It’s possible that the launcher app (Touchwiz) you are using right now is to blame. Doing a factory reset will obviously not fix the problem if you simply re-install the cause of the problem. Doing another round of factory reset and observing the phone for some time should tell if there’s a difference.

Problem #6: Kid Mode app on Galaxy S6 not working after Marshmallow update

Updated my S6 to Marshmallow  and now Kid mode is not working. I’ve deleted the icon for the old version of Zoodles my kids love and now the new icon shows up under apps. However,  if i click on it it brings me to the Play Store page with the options to open or update. Won’t open and after downloading update, i get the error code 505. Won’t install. I’ve tried to install a flash player after adding Firefox. Wiped cache partition. A bunch of things and no luck. I really want the old version and tried downloading from a couple sites and it refuses to install. Please help! Two very unhappy kids. Thanks! — Nadine

Solution: Hi Nadine. The Play Store error 505 is usually indicative of a compatibility issue. Either the app is not yet optimized to work with Android Marshmallow, or the current firmware on your phone is not official. We recommend that you contact the developer of the app to ask them for more information about this issue. You can do so by checking their contact information in their app’s installation page in Google Play Store website.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Android Marshmallow problems and solutions

Android Marshmallow

Just like any other Android versions, we anticipate problems with the #Android #Marshmallow (#AndroidMarshmallow) operating system on a wide range of devices. Below are some of the reported troubles with Google’s latest Android Marshmallow firmware:

  1. Galaxy Note 5 slow to or won’t send SMS
  2. Unable to access Galaxy Note 5 Message Center
  3. Galaxy Note 5 keeps forgetting apps selected as default
  4. Galaxy Note 4 unable to update to Android Lollipop or Marshmallow
  5. No update to Android Marshmallow yet for Galaxy Note 4
  6. Back and Recent Apps buttons on Galaxy S6 not working
  7. Micromax Canvas A1 app issues after updating to Android Marshmallow
  8. Nexus 6P (Marshmallow) not connecting to Wi-Fi automatically
  9. HTC M8 has missing apps after updating to Android Marshmallow
  10. Galaxy S3 bootloop and random reboot issues after updating to Android Marshmallow

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.


 

Problem #1: Galaxy Note 5 slow to or won’t send SMS

I LOVED my Note 5 but I had to return it and downgrade to a Note 4 ? . When I was on a call I couldn’t use the internet. If I sent a text message it would take forever to send or it just “failed” to send. I could not use any other applications that required mobile data while in a call. Please let me know what needs to be done so I can upgrade again. Thank you! — Zulma

Solution: Hi Zulma. An issue like yours can be caused by a bug on the operating system (in your case Android 6 Marshmallow) running on your device. Make sure that you wipe the cache and data of the messaging app you’re using first. These are the steps to perform it:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the name of the messaging app and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.

Problem #2: Unable to access Galaxy Note 5 Message Center

Recently purchased Note 5 (Verizon) Unlocked from USA and started using it in India. Everything works fine except outgoing text message. I am able to receive text messages though. When I contacted the mobile operator they are asking me to update Message Center Number, but I’m not able to see any option to update that. Is there a way to update the Message Center Number or any other solution to fix this problem? It’s really annoying when I’m not able to send text message. Thanks! — Rajesh

Solution: Hi Rajesh. The general method of accessing the Message Center option for a Samsung device can usually be done by going to Open Messages app>Settings>More Settings>Text Messages. If you are unable to go to the message center option this way, make sure to call your wireless provider so they can assist you with it.

Problem #3: Galaxy Note 5 keeps forgetting apps selected as default

So just like my Note 3, every time I’m doing something and i push the Home screen, it always asked which screen to go to. Shows up kids, easy Touchwiz, and the normal touch wiz. Every time. I have to select the one everytime and a pop up states if you want to change the default go to app and etc… but the default doesn’t save. I have cleared the cache and data practically starting phone over and it does the same. Please help. — Drew

Solution: Hi Drew. This issue is caused by any third party software that regularly deletes the phone’s system cache. Apps in the same category as Battery Doctor, Clean Master, DU Speed Booster & Antivirus, etc, often wipes the system cache in order to supposedly make a device faster. Keep in mind that wiping the system cache also deletes your customization and selected default apps. We recommend that you stop using battery power enhancers or the likes of the mentioned apps above. While wiping the cache is a good maintenance practice, doing it once every few months would suffice. Your phone does not need a wipe every other day as what these apps usually does.

Problem #4: Galaxy Note 4 unable to update to Android Lollipop or Marshmallow

Hi thanks for the help. I’ve gotten an unlocked Samsung Galaxy Note 4 originally on AT&T but now my SIM is ‘3’. I currently have Android KitKat and want to upgrade to Lollipop or even Marshmallow but EVERYTIME I try to do so it comes up with this message “software update interrupted. Try again in 24 hours”. 

Please help. I’ve tried connecting it to Kies using the USB attached to a computer but even then it doesn’t have any ‘available updates’.

What are my other options? Thank you! — Joannes

Solution: Hi Joanne. Over-the-air (OTA) updates depend on a schedule set by your wireless carrier. If the phone is unable to, or initially detect an update but fails to download it completely, the issue may be server-related. Make sure that you talk to your carrier about the issue so they can advise you properly.

As far as we know, there’s no known Android Marshmallow update for Galaxy Note 4s yet. It may take several months at best for it to become available to your device. Again, make sure that you ask assistance from your provider on how to best update your Note 4.

Problem #5: No update to Android Marshmallow yet for Galaxy Note 4

Phone  (Note 4) won’t update to Marshmallow for some strange  reason. — Christopher

Solution: Hi Christopher. As mentioned above, there is known official update by any carrier yet for Note 4 devices. Kindly call your carrier when it will be made available for your device.

Problem #6: Back and Recent Apps buttons on Galaxy S6 not working

For some reason, my back button on my S6 doesn’t function properly. It performs the same action as the recent apps button. That is, both the recent apps button and back button bring up recent apps.

I tried downloading “All in one gestures” app to see if the app would override the error and restore the functioning of my back button but this does not seem to work either. — Niv

Solution: Hi Niv. Both the Back and Recent App buttons are soft keys so the issue might be software-related rather than hardware one. Make sure that you do a factory reset to see if the operating system has been corrupted. For reference on how to do a factory reset, just follow these steps:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #7: Micromax Canvas A1 app issues after updating to Android Marshmallow

Hey urgent help needed. I just updated my Micromax canvas A1 (Android One) to Android Marshmallow. Almost half of the apps are not starting, they stop when opened… The apps which starts, gets back to its default settings when closed and reopened..! My contacts aren’t visible, no call logs either….

Please help..! I can’t afford to reset my phone too. — Harsh

Solution: Hi Harsh. If app issues started appearing after doing a software update, the first thing that you can try is to delete your device’s cache partition. Although any major Android update is designed to automatically replace the system cache, this doesn’t happen all the time. Manually clearing the cache partition often times resolves most app-related problems after an update. Here’s how to wipe your phone’s cache partition:

  • Switch off phone
  • Press Power button and Volume Up button simultaneously.
  • Select Recovery mode [VOLUME_UP to select. VOLUME_DOWN is OK].
  • Wait for Micromax logo and then a Dead Android with Test “No Command”.
  • Now hold Power button then tap Volume up button (in that order only) and leave it.
  • Congratulation! You are now in the stock recovery!
  • Select Wipe cache partition option.

You can also go wipe the phone clean in recovery mode if needed. Simply select wipe data/factory reset option. If you want to perform a factory reset, make sure that you save your personal data first (photos, videos, contacts, etc).

Problem #8: Nexus 6P (Marshmallow) not connecting to Wi-Fi automatically

Hi. I was wondering if, by any chance, you guys could help me with an issue. Google couldn’t help me and I didn’t know where else to turn.

I have a Nexus 6P with Google Project Fi. At work I get free internet (Wi-Fi) throughout the apartment complex. The coverage is pretty good except inside our maintenance shop, so we put a Linksys router inside to connect devices when we are inside the shop. My phone connects to the router just fine, but then when I leave the router’s range and come back, my phone will not connect automatically. I check it and all it does is “connecting… Getting IP address… Saved” and that’s it. And I can “forget” it and reenter the password and try again but it will do the same…The ONLY way that it will connect is if I turn the phone off and then back on. Then it will connect automatically, but I hate to be resetting the phone over and over.

The router supports 2.4Ghz and 5Ghz, so I went and turned off 5Ghz to see if that helped, but it didn’t. As far as other Wi-Fi connections, like the one outside the shop, it works fine and connects every time, as well as when I visit other family members, it connects and reconnects fine.

Also, at the same time, other co-workers phones and laptops that have this Linksys router, they connect and reconnect fine, so it seems like the issue is only between my phone and this router in particular. Any ideas? I would greatly appreciate any help.

Router Linksys Model EA6900 V1.1

Phone Nexus 6P Android 6.0. Thanks! — Sadoc

Solution: Hi Sadoc. Try to wipe the phone’s system cache first to see a difference. We’ve seen other Samsung devices with similar problems in the past and the issue was effectively resolved by wiping the cache partition. This is also especially helpful if you recently updated to Android 6.0 (Marshmallow). Here’s how to do it:

  • Power Down the Nexus 6P.
  • Boot the Nexus 6P into Fastboot Mode.
  • Boot the Nexus 6P into Recovery Mode.
  • Press the Volume Down Button to Control the Highlighter.
  • Highlight the ‘Wipe Cache Partition’ Option in Recovery Mode.
  • Then Press the Power Button to Select This Option.
  • Make Sure the ‘Yes’ Option is Highlighted.
  • Then Press the Power Button to Select This Option and Confirm the Wipe.
  • Wait Until the Nexus 6P Wipes the Entire Cache Partition.
  • Make Sure the ‘Reboot System Now’ Option is Highlighted.
  • Then Press the Power Button to Reboot the Nexus 6P.

If wiping the system cache won’t help, consider doing a factory reset to see the difference. These are the steps:

  • Open the Settings App on the Nexus 6P.
  • Then Scroll Down and Tap on the ‘Backup & Reset’ Option.
  • From Here, Tap on the ‘Reset Phone’ Button At the Bottom.
  • Tap on the ‘Erase Everything’ Button.
  • And Then Wait for the Nexus 6P to Reboot and Perform the Factory Reset.

Problem #9: HTC M8 has missing apps after updating to Android Marshmallow

I just updated my M8 GPe phone to 6.0 Marshmallow, and now my email and text messaging apps don’t exist. Even in settings, apps, all… They are not listed. How can I restore the original text and email apps? Or would I be better off to try out custom apps for this ? — Kirk

Solution: Hi Kirk. Something must have gone wrong during the update which affected the missing apps. Just like others above, make sure that you wipe your phone’s cache partition and do a factory reset. These are recommended software solutions for any issues arising after a major update.

Problem #10: Galaxy S3 bootloop and random reboot issues after updating to Android Marshmallow

I’ve recently flashed Lollipop 5.1 on my Sprint S3 and it ran great for a few weeks. I then flashed Marshmallow 6.0 and the stock gaaps package. It worked fine for a few days then started going nuts. It won’t stay on. It goes to reboot screen and just randomly shuts off. I’ve wiped cache, dalvik, and factory reset and still i run into this problem and this hasnt been the first S3 that I’ve experienced this with.

I’ve searched and have no answer. Please help any help would be much appreciated. Thank you in advance. — Ivan

Solution: Hi Ivan. The Samsung Galaxy S3 was designed to work optimally with older Android versions (Jelly Bean and KitKat) but not the recent Marshmallow. We haven’t tested how an S3 works with Marshmallow ourselves so we can only speculate. There may be some hardware limitations on this phone that developers has not anticipated at this time. The fact that you must be using an unofficial Marshmallow update can also cause potential issues. You have to ask assistance from the developer that released the firmware so they can iron things out.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 apps won’t connect to internet after Marshmallow update, more issues

S6 Android 6

The items below shows more ways Android Marshmallow update messes up some of #GalaxyS6 devices. Don’t forget to also check out previously published Galaxy S6 posts about other problems in this page.

  1. Email problem on Galaxy S6 after Marshmallow update
  2. Galaxy S6 email app can’t receive emails already downloaded to PC
  3. Galaxy S5 having trouble sending text messages and making calls to one Android device
  4. Galaxy S6 apps won’t connect to internet after Marshmallow update
  5. Marshmallow update results to data loss on Galaxy S6
  6. Facebook and other apps not working properly after updating Galaxy S6 Edge to Android 6.0

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Email problem on Galaxy S6 after Marshmallow update

This is really frustrating and I have read many of the threads here. In fact, I did a cache delete and restore factory defaults; and, I am in the process of reloading, etc., apps.

My issue is with e-mail. Prior to the new software update that was pushed to my phone, email was very efficient. I would receive email on my phone and my computer (a POP3 account) if the computer were on. On the phone I would indicate never delete email from server.

So, when I turned on my computer, it would download all my emails, and delete them from the server.  My phone would then only display emails that had reached the server and not yet been downloaded on its next sync. 

In short, my phone only had on it the messages that arrived on the server when my computer was not on. 

Now, on each sync, the phone is retaining any messages it has downloaded. Messages removed from the server are retained on the phone.  And, they require that I manually delete them.

What is going on and how do I fix it? — John

Solution: Hi John. If you’re using the stock email app, the most that you can do at this time (after a factory reset) is to configure the email account on the app again and wait for updates that may fix the sync issue you’re experiencing. Android Marshmallow is a developing operating system and some bugs may yet to be ironed out by Google, Samsung, and app developers.

If the only change you’ve done prior to experiencing the problem is update to Marshmallow, the real cause is most likely beyond your control right now.

If you’re using a third party email app, make sure to contact the developer to see if there’s something that they can do about it. Not all apps are ready for Marshmallow so it’s good practice to let third party developers that their product is encountering bugs with the new OS.

Problem #2: Galaxy S6 email app can’t receive emails already downloaded to PC

I HAVE AN E-MAIL ACCOUNT ON GMAIL, SET UP AS POP3, WHICH I SYNC WITH MY DESKTOP PC WITH OUTLOOK 2007. I HAVE SETUP OUTLOOK TO NOT DELETE MAIL ON GMAIL SERVER, SO I CAN SYNC IT FROM OTHER DEVICES. I HAVE A DUPLICATED SETUP IN MY NOTEBOOK, WORKS FINE, BOTH THE DESKTOP AND THE NOTEBOOK READ MAIL AND IT IS ALSO KEPT ON THE SERVER (2000 MAILS NOW). I HAD A BLACKBERRY 9790 PHONE, WHICH WAS SETUP THE SAME AND ALSO READ MAIL FROM GMAIL. I DELETED MAIL IN MY BB MANUALLY, NOT INTERFERING WITH GMAIL ACCOUNT. INDEPENDENT OF ORDER, ANY DEVICE I CONNECTED TO THE GMAIL ACCOUNT WOULD READ ALL E-MAIL RECEIVED SINCE ITS OWN LAST SYNC.

MY PHONE CARRIER (CLARO) STOPPED SUPPORTING BB, SO I HAD TO SWITCH TO SAMSUNG GALAXY S6.

I SETUP THE E-MAIL AS POP3 (NOT IMAP). I WANT MY MAILS TO REMAIN IN THE SERVER AND THE PHONE. IT DID NOT WORK AS SUPPOSED. 

  1. A) THE S6 WILL NOT DOWNLOAD MAIL THAT WAS ALREADY BEEN DOWNLOADED BY MY PC OUTLOOK. (DOWNLOAD INTERVAL FOR MY DESKTOP IS 1 MIN – 24 H – 365 DAYS – NEVER SHUT IT UP) ALTHOUGH THE MAIL IS STILL IN THE GMAIL ACCOUNT.
  2. B) WHEN I SHUT DOWN THE PC OUTLOOK, THEN S6 WILL DOWNLOAD MAIL, BUT WHEN I RESTART PC OUTLOOK THEN IT WILL NOT DOWNLOAD MAIL THAT HAS BEEN ALREADY DOWNLOADED BY S6, ALTHOUGH IT IS STILL IN GMAIL SERVER.
  3. C) DOWNLOADED MAIL TO S6, WHICH I CAN READ, MYSTERIOUSLY DISSAPEARS AFTER A WHILE, ALTHOUGH VERY FEW (MAYBE 2 MAILS). IT DOES NOT APPEAR IN THE MAIL APP TRASHCAN.
  4. D) THE DOWNLOAD INTERVAL IN S6 IS SET TO 15 MIN AND THE AMOUNT OF MAIL TO ALL AND IT IS A POP3 AND IT IS SET UP NO TO DELETE SERVER MAIL.

CAN YOU OFFER ANY HELP? — Rodolfo

Solution: Hi Rodolfo. Apparently, Samsung’s email app handles email sync differently compared to other devices. If you want multiple devices (with your S6 in mind) to read emails, simply reconfigure your email account to use IMAP instead of POP3. The essential difference between POP3 and IMAP is how they handle download of emails. Basically, POP3 allows a single device to download an email from server, making that email unavailable for other devices. IMAP, on the other hand, keeps a copy of email on the server and makes a copy of that email accessible to other devices. Although some email providers have slightly modified how POP3 accounts work, the basic principle of how the two protocols work remain.

POP was the practical choice decades ago when storage space and internet bandwidth was limited for computers and devices. Since POP3 downloads an email to a certain device only while deleting the original from the server (although this doesn’t apply to your Gmail because Google won’t delete your email unless you do it manually using their webmail service), it’s more preferable for security conscious folks who want to ensure that no other device has a copy of their mail. This is the reason why your Samsung S6 is unable to download emails from the server that were already previously forwarded to your computer. POP3, while not technically obsolete, is not really recommended for people who wants to check their emails on at least two devices. You must use IMAP to setup your account on your S6 to fix the issue.

Now, most email apps nowadays no longer keeps a copy of email on the phone to conserve precious space. Your S6 email app will only keep a few emails at one time. If you want to check previously downloaded apps, simply re-sync or update the folder to access old emails.

Problem #3: Galaxy S5 having trouble sending text messages and making calls to one Android device

I have had issues communicating with one Android in particular. Mine says that the messages send but the person on the other end does not receive them, but all at once randomly a few days later. Calls do not go through and neither do any other forms of communication which causes a lot of issues. I have tried everything on my end including deleting old messages, getting a third party app (which failed also), rebooting it, gone on and off Wi-Fi, played around with the message settings, and a few different things that will just not work.

The person on the other end has tried all of the same things to fix it, yet their family using the same network can send and receive messages just fine. Sometimes I’ll get random messages they sent weeks ago, also. I really do not know how to fix it.

I’d appreciate if you could get back to me as soon as possible, thank you!! — Sydney

Solution: Hi Sydney. You and your friend must talk to your respective wireless carriers so they can check if there are any issues preventing smooth communication between your numbers. Either the issue is on your carrier’s end, or on your friend’s.

We don’t think that there’s a problem on your phone as you said your messages would be sent to your friend’s number a few days later eventually. There’s high chance that there exists an issue with his or her message center, which means that fixing it obviously beyond your control.

Problem #4: Galaxy S6 apps won’t connect to internet after Marshmallow update

Ever since i update to Android Marshmallow, my apps don’t connect to internet even when i am connected to wifi or LTE. the three main apps are Facebook, Viber and email.

Many times when i open my Facebook and try to refresh it says cannot connect to internet if i do it few times and close the app and clear the ram maybe then it refreshes.

Viber has many problems when i am on call. i can’t do any other work on it otherwise it disconnects, can’t go to homepage or open chrome or any pictures.  It also does not connect to internet. i have to close it and open it again and then it connect but if i go somewhere and then return then it says it can’t connect to internet. I have to open the app freshly every time to use it.

Email just doesn’t refresh. I have to refresh 20 times to get my new emails to show. I also stop receiving notification for new emails. i have to open my email and keep refreshing for 5 to 10 minutes for it to show new mails.

All these problems work on wi-fi and LTE. i have tried everything, reinstalled all apps and everything but still same problems.

If you have solutions then please tell me , and sorry for my English. It’s not very good as i am still learning English. — Hamid

Solution: Hi Hamid. The new Android Marshmallow is far from perfect. Weeks after wireless carriers started releasing it for their Galaxy S6 devices, so many users have reported all sorts of problems with it. To be fair, the problems cannot be completely attributed to the new operating system alone. There are cases that apps can also be blamed. In your case, although you specifically mention some apps, the cause of the problems may be the OS itself or a combination of both apps and Android.

The first task that you must do is to clear the cache partition to ensure that the system cache is updated. Corrupt or incompatible cache can lead to stability and performance problems so wiping the cache partition is a good first step. This procedure is also very helpful in fixing issues like random reboots, boot loop, stuck during boot up and random freezes after updates. Here’s how you wipe the cache partition on your S6:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Clearing the cache partition is perfectly safe to do as it won’t delete any of your personal data like photos, videos, contacts, etc. However, if nothing changes and the issues remain, you have to perform a more drastic solution of wiping the phone completely. This can be done by performing a master reset. Please refer to the steps below on how to do it.

Problem #5: Marshmallow update results to data loss on Galaxy S6

My OS upgraded to Marshmallow about ten days ago. Consequently all my apps that had saved data for the past 10 months lost all data. I had a Smarts Switch backup, but it was 7 months old so not much use. Marshmallow ‘supposedly’ updated all my apps, but I suspect it did not. Many had to be reinstalled & I’m still working on that. Is there a utility that will check my OS to find any errors?

BTW, I had a few utility apps that altered my OS behavior, so when the upgrade rebooted, it kept flashing a “app has stopped running” error message that reappeared every time I tapped OK making it too tedious to try to disable any previously installed utilities.  I did manage a full Smart Switch backup after the upgrade, so when I restored from Smarts Switch, I did not include the utilities such as:

All-In-One Toolbox set to keep apps from launching @ startup, SD Maid, etc. After restoring all my apps (165) Marshmallow worked fine, but all app data was still gone. I suspect Marshmallow reassigns directories?

I’m too chicken to root the phone – having been into computers since TRS-DOS (’80) & hanging in there with my hacker mentality friends through about 17 personal computer progressions, I’m now an old woman with a brain jammed full of obsolete info. Help?

By the way, is there any way to transfer widgets? My S4 had a nice animated weather widget (AccuWeather.) They dropped it on newer phones – I want it on my S6!! — Jlee

Solution: Hi Jlee. There may be apps that claims to run some OS “diagnostics” out there but we’re sure they can’t fix your problems. Post-update problems are usually caused by incompatible codes running against another resulting to stability/performance issues, or in your case, data loss. No app can fix a poorly written code so we suggest you don’t install any utility app that claims otherwise.

An operating system update does move things around and you can assume that your data loss can be attributed to this behavior. If you can no longer find the location of your data, then they’re more likely gone at this time.

For your widget question, the answer is no. If an app or widget is not designed to work with a certain Android device, there’s little to nothing that a user can do about that. You need to contact the developer and convince them somehow to make an app available for a device.

Problem #6: Facebook and other apps not working properly after updating Galaxy S6 Edge to Android 6.0

Hello. I have an S6 EDGE and after getting the automatic update to the 6.01 (Marshmallow) I have noticed that my Facebook app isn’t working properly. When I open it, it will open and will refresh if I do the swipe down to refresh it. When I go to click anything like a contact or a picture to load a person’s profile it will say “Can’t Connect Right Now” and to check my internet settings. My internet is working fine and all other internet connections are working. This happened after I did the update and I am unsure of how to fix this.

Also, my weather will take a long time to load as well and everything on it is up to date.

Also, my email notifications I am not receiving even though I have the notifications on.

These all happened after I updated to the 6.01.

Is there anyway I can fix this?

Or, can I go back to the older version that I was recently doing and how would I go that?

Thank you! — Rebecca

Solution: Hi Rebecca. There’s no way to revert your phone’s operating system to Lollipop at this time so the best that you can do is deal with the problems head on by doing some basic stuff. First off, you need to clear the system cache. Please refer to the steps above on how to do it. If that won’t work, make sure that you do a full master reset. Keep in mind that this procedure will delete everything off the phone’s internal storage so make sure you create a backup before proceeding. Once you’ve copied all your important files somewhere, follow these steps to factory reset your S6 Edge:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

After the reset, try to install the apps in question first. Do not install any other before them so you can see the difference once you’re re-installed the rest later on.

Sometimes, outdated third party apps can also result to problems after a major OS update. Make sure all your apps are updated to work with Marshmallow. If you have some that are not compatible with the new OS, don’t install them. Developers will often indicate if their product is up-to-date if you visit their Google Play Store page.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 lags with games like Pokemon Go and Clash or Clans, other issues

We seldom receive requests for assistance regarding a #GalaxyS6 with issues playing games so we’re pleased to publish about it here today. Other issues are included below as well.

s6

Here are the specific topics mentioned in this material:

  1. Galaxy S6 constant reboot issue
  2. Galaxy S6 won’t boot normally after a failed ROM flashing
  3. Galaxy S6 screen flickers when Power button is pressed
  4. Galaxy S6 won’t connect to the internet when in a specific Wi-Fi network
  5. Galaxy S6 lags with games like Pokemon Go and Clash or Clans

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 constant reboot issue

I have been having the S6 reboot issue that you wrote about in March. I’ve followed your instructions in your article (first checking apps, then clearing cache, then factory reset). I did the factory reset three days ago, although I wasn’t looking at your article at the time so I just did the factory reset by navigating through the settings menu instead of doing it in recovery mode like you suggested. Now, three days later, I have started having the issue again and it has progressed to the barely usable level more quickly than the first time. Is there a difference between the factory reset I did and the one you recommended? Should I try the recovery mode version?

It may be a coincidence, but after three days of problem-free use after the reset, today I used the samsung smart switch app to transfer my contacts from my old S4. A few hours later I noticed the first auto-restart. The first time I had the restart issue, I had also used the smart switch app for the contacts, but that time it took a week before the issue got really bad. May just be a coincidence on timing but interested to hear your thoughts. Thanks! — Drew

Solution: Hi Drew. Factory reset done via Settings is essentially the same with factory reset through Recovery mode. The only differences when you do the are a) the Google account on the device will be deleted, and b) any root procedure you’ve done before will be undone. If the factory reset via settings did not change anything, do another round of factory reset through recovery and observe the phone for at least 24 hours. To also check if a third party app is causing the trouble, make sure that you don’t install anything during the observation period. If the problem remains after doing this, consider getting a phone replacement.

Problem #2: Galaxy S6 won’t boot normally after a failed ROM flashing

Hello. I was trying to download a custom ROM and did not follow all the directions by not clearing the data/cache when booting it up using an instantflash program. My phone is stuck in the Samsung Galaxy S6 screen and will not shutdown or boot up. I can hold down, Power, and Home to reset the Samsung screen and get into Odin Mode where I am able to restart my phone back to the Samsung screen or download, which I had sitting on the download screen for over an hour and nothing happened. I can reset it again and hold Up, Power and Home and it goes to the Android Guy icon but it has an error sign in his chest and no other options to reset or clear cache.  After a minute in that it just resets and goes back to the Samsung Galaxy  s6 screen.  It does seem to be looping as it just stays on the screen.  Any help would be appreciated.  Link is the Rom I tried to install. — Kody

Solution: Hi Kody. There’s really nothing much that we can do to help fix your issue, especially that it’s a product of unofficial software modification. Kindly do the usual software troubleshooting we suggest like attempting to boot the device in safe mode, or doing a soft reset (by holding Power and Volume Down buttons for at least 10 seconds).

To boot in safe mode, follow these steps:

  • Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  • Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  • Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  • You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.

If the device remains stuck, that’s an indication that you’ve messed up the bootloader badly. Unfortunately, there’s no effective fix for this issue. You must find a way to have your phone replaced for resolution.

Problem #3: Galaxy S6 screen flickers when Power button is pressed

I’ve been having issues with the screen. Pressing the power button on the side to light up the screen reveals a white or very brightly lit display that flickers and fades. There’s nothing I’ve found that will ensure the screen lights up normally the way it used to. Occasionally it does, but it’s up to the phone or maybe sheer luck, but it doesn’t last. I’ve gone as far as to factory reset my phone and honestly it seemed to help for about 3 disappointing minutes. I’ve contacted my carrier and this is apparently a widespread issue they’re having with an ample amount of customers. They’re claiming to be “investigating” the issues, and have offered to replace my phone with a slightly cheaper version of the same phone that will run on different towers than my current, which means it most likely won’t work in the rural area I reside in. If you have any ideas on how to handle this handheld catastrophe, please let me know. I’m out of patience, and I currently I can’t afford to just go buy an entire new phone. I hope I’ve provided enough information about the phone/issue. If you need more information or have any questions please don’t hesitate to contact me. Thanks. — Ty

Solution: Hi Ty. As much as we would like to help you, the only resolution to your issue is a phone replacement. That factory reset did not fix it suggests the issue is beyond your ability to fix. There’s nothing that we will tell you that can fix it. This is obviously a hardware problem and since we doubt you can handle parts replacement (and may not even have the right tools), the only way out is getting the device replaced. If your carrier is aware of your problem then your phone is probably part of a bad batch. Kindly work with your carrier to get proper resolution.

Problem #4: Galaxy S6 won’t connect to the internet when in a specific Wi-Fi network

Hey guys, so recently, my device has been having a very specific issue. Any time I try to connect to a Wi-fi network that requires “authentication” or agreeing to terms, it’ll say connected, but when it pulls up the Web page for me to “agree” or “sign in” it says that “Google cannot be opened, the page may be temporarily down or has permanently moved locations.” Even with mobile data on, it won’t load. I can pull up Google no problem on mobile data (but I’m trying so conserve it, hence why I’m using wifi over data.) This seems to only happen with these types of guest/public wi-fi that require a sign in. My home wi-fi has no issue. Not sure if it’s an issue with an app (I don’t really have any 3rd party apps to my knowledge, and haven’t downloaded anything recently either. This has started happening maybe 2 weeks ago.) It also makes me question if this is potentially a virus on my phone. Whatever advice you have, please let me know! Sincerely. — Nick

Solution: Hi Nick. We really don’t understand what you mean by this: “Even with mobile data on, it won’t load. I can pull up Google no problem on mobile data…” If you have an issue connecting to the internet when you are in a specific Wi-Fi network ONLY, then that’s a clear indication that there’s no issue with your phone or apps. Wi-Fi networks can have problems too!

There’s no way for us to know what the exact problem might be so you should talk to the administrator of the problematic network if you want a resolution for this. They may have set some type of filters that doesn’t permit your device from connecting. It’s also possible that they have set a limit on the number of users that can connect to their network to provide ample bandwidth. Again, you must ask support from the Wi-Fi administrator if you want to fix this issue.

Problem #5: Galaxy S6 lags with games like Pokemon Go and Clash or Clans

I’ve been using my phone for about 4 months now. I’m not much of a gamer but there are some problems with my phone that I’m only noticing now. My phone is quite powerful in terms of the performance. 3GB of RAM is more than enough to suffice for my gaming needs. In spite of its impressive specs on paper specifications, there are a few anomalies I just couldn’t ignore.

I installed Clash of Clan and it used to run on my previous phone just fine. Smooth running, but ever since I switched phones, I’m not quite happy. My current phone has a poor game rendition. There’s so much lag, it ruins the experience and frankly it’s a deal breaker. I tried a few high end games like GTA and they run just fine. But then I try playing games like Pokemon Go and I encounter the same problem. It’s extra laggy and not at all what one would call smooth running. I don’t quite know how to explain it but I’ll try to articulate it for you the best I can. For instance when I try scrolling through my Pokemons in the game it’s super laggy and the game is slow over all. Help me come up with a fix because I tried a ton of things. Any help is appreciated. Thanks a bunch. — Madhav

Solution: Hi Madhav. Keep in mind that it takes more than just RAM to run games smoothly. Your case is interesting though as the games you’ve mentioned work in our own Galaxy S6 phones just fine. That means that hardware-wise, the Samsung Galaxy S6 is more than capable to play these games. There must be other factors causing your games to run slowly. One thing you want to ensure first is to wipe the cache partition. The phone needs an updated system cache in order to load and run apps properly. Make sure that it’s fresh before attempting to play the games. To wipe the cache partition, follow these steps:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

If nothing will change after wiping the cache partition, consider re-installing the games. If you’ve done it already, the next logical step is to ensure that said apps are installed in your phone’s internal memory and not in the SD card. If they’re in internal memory already, try to check if you have enough storage memory. Try deleting some apps or files to provide more space.

Should said games remain laggy or problematic, do a factory reset. Once you’ve wiped the phone clean, install these games and observe how the phone behaves. Make sure that you only install the said games during the observation period so you’ll notice any difference. If the problem remains, you can assume that your S6 is defective. Consider having it replaced.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Galaxy S6 not showing SMS notifications, other issues

S6 Edge Plus

Hello TheDroidGuy community! Here are some of other #GalaxyS6 issues we’ve gathered for you today. If you want to look for other articles that answers more issues on this device, please head over to this page.

  1. Galaxy S6 closes apps all of a sudden
  2. Galaxy S6 not showing SMS notifications
  3. Galaxy S6 Edge Plus won’t charge and go beyond 0%
  4. Galaxy S6 going into boot cycle/ boot loop
  5. Galaxy S6 video issue when brightness is adjusted
  6. How to configure Comcast email on Galaxy S6 to use IMAP

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.


 

Problem #1: Galaxy S6 closes apps all of a sudden

The app that I am using on the phone will suddenly close and the home page will appear. If I re-open the app it either instantly closes (or does so after a short delay) and the phone reverts to the home page. Once back to the home page the Recent and Back keys light up intermittently and the phone makes a clicking sound. I have re-booted the phone in safe mode but the problem persists. It used to happen every few days but now it is occurring with increasing frequency, twice today alone. The only solution (albeit temporary) is to restart the phone. The phone has been used for less than 6 weeks and was bought from new. — Paul

Solution: Hi Paul. There’s only one thing that you can do to see if it’s a software problem — factory reset. The operating system may have been corrupted or may not be working properly. For easy reference, here are the steps to perform a factory reset:

  • Turn off your Samsung Galaxy S6 Edge.
  • Press and hold the Volume Up, Home and Power keys together.
  • When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  • Wait until the Android Recovery Screen appears after about 30 seconds.
  • Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  • Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  • After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If factory reset won’t fix the problem, it’s highly possible that there’s a hardware problem. Bring the phone to Samsung for a warranty repair or replacement.

Problem #2: Galaxy S6 not showing SMS notifications

My Galaxy S6 now says I have a new text message. I do NOT.  And I could deal with it, except that now as new messages really do come in I get no notification at all. I happen to check the time an hour later, and it says two not one anymore. So this is unacceptable. 

I tried a fix involving “Hangouts,” but that didn’t fix it. I CANNOT do a reboot or restart, WHATEVER if it will delete my text messages and here is why…this is my BUSINESS phone.

It currently takes phone calls from two numbers, and text from one. The texts from my customers go back YEARS. The info in there is ESSENTIAL to have on hand if they contact me in the field. I need to know if my work is covered by my warranty, which the date on the text will tell me, in addition to what I did then, what I charged, etc. I am not about to delete my livelihood. 

So this is a glitch with the phone itself or something, considering I didn’t change any apps or anything of the sort for a long time now.

Help would be appreciated. — Toni

Solution: Hi Toni. We don’t have any clue as to what goes on in your phone so you need to perform some troubleshooting to isolate possible causes. Before you proceed, you want to make sure that your important files and messages are saved somewhere.  If you have a computer, make sure that you create a backup of your photos, videos, contacts, text messages, etc via Kies. If you don’t have a computer handy, try using Helium app from the Play Store to back up important stuff. It is important that you ensure you have properly created your backup before doing any of our suggested steps. We are not liable for any data loss that may occur following our steps.

Once a copy of your files have been created, prepare the phone for troubleshooting.The first one is to delete the app cache and data. If you use Hangouts or the native messaging app to send and receive text messages, you can follow these steps:

  • Go to Settings.
  • Proceed to Applications.
  • Select Manage Applications.
  • Tap the All tab.
  • Look for the messaging app you’re using and tap it.
  • From there, you will see the Clear Cache and Clear Data buttons.
  • Tapping the Clear Data button will erase everything from the messaging app so make sure that your important text messages are saved somewhere before doing this.

After deleting the cache and data of the messaging involved, observe how the phone behaves when handling text messages for a full day. If nothing changes, the next potential solution is to delete the cache partition. Here’s how it’s done:

  • Turn off the device.
  • Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  • When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  • When the Android System Recovery screen appears, release the Volume Up and Home keys.
  • Press the Volume Down key to highlight ‘wipe cache partition.’
  • Press the Power key to select.
  • When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  • Press the Power key to restart the device.

Finally, make sure to do a factory reset (steps are provided above) if the issue remains even after wiping the system cache.

Problem #3: Galaxy S6 Edge Plus won’t charge and go beyond 0%

i have a Galaxy Edge S6 Plus for about 2 months now and last night i think i was playing Pet Rescue Saga or i am Instagramming. ) can’t remember since I’m sleepy that time) the battery was at 65% at that time. i thought that i’ll charge it before sleeping but i forgot and i fell asleep playing on my phone. i woke up at 5.30am and saw that my phones battery was completely drained and won’t turn on. So i charge it and leave it. At 7 in the morning i checked it up and still 0%. The 0% was just blinking. i tried to open it to see if i can open it and charge. it will just pop up the Samsung logo and my phones unit and then back to 0% and the blinking 0% logo and charging. it’s been 4hrs and still 0%. And i’m panicking now 🙁 HELP PLEASE 🙁 — Roxane

Solution: Hi Roxane. Try charging your phone using another charger or USB cable. If you have a car charger or a computer, you can also test if the phone still charges when connected to either one of them. If nothing works, make sure to have the phone checked by Samsung or a qualified third party shop.

Problem #4: Galaxy S6 going into boot cycle/ boot loop

I have been experiencing issues with my phone going into a boot cycle. Originally I thought this was a hardware problem with the power button or the battery.

I first started by clearing the partition via boot menu, not the issue. I uninstalled apps one by one, not the issue. There have been some improvements, but it still occurs, on a call for more an 2 minutes. Randomly while using apps. It really started when I noticed the power button was hyper sensitive. The screen was unresponsive to sleep and wake, when it would respond it would go through rebooting itself until I removed the battery. It would power cycle on the charger.

I’ve taken great care of it, no water damage, always in a case, and the original screen protector is still good. — Nicole

Solution: Hi Nicole. The power button of some new Galaxy S6 units tend to be the first one to give up in a lot of power-related issues. If your phone is still under warranty, make sure to go to a Samsung store so they check the status of the power button, or any other hardware involved in power management. They may also have to check if the battery is still working properly.

We know that boot loop or boot cycle issue can sometimes be caused by a software glitch or bug so it will not also hurt if you perform a factory reset (steps provided above).

Problem #5: Galaxy S6 video issue when brightness is adjusted

I use Samsung S6. Apparently this problem is there with all of the same phones (I checked another phone at the store the day after I found out the problem – which was the night I bought my phone). So, when i play videos in my phone on either MX player or the built in video player, the shadows area of the videos look animated. They look fine when I adjust the brightness to the lowest value or the highest value but during the middle brightness values the darker areas of the video (the clothes behind the door which is in low light, the corners of the cars which are darker than the person sitting inside, the hands that are behind the wheel in the shadows where the driver is looking outside, etc) goes green or red apart from the regular way of showing the color present in brighter form.

It happens with games too. as I adjust the brightness I could see the color changing from green to red where there shouldn’t be any green, but everything looks OKAY at full brightness.

P.S. I am a videographer, so when I first showed it to my friends they didn’t see it until i pointed the areas with my finger, honestly it’s been a frustrating experience. I hope you would come up with something. — Ruman

Solution: Hi Ruman. The accuracy of how an Android phone renders a picture or a video does not exactly fall within our “scope” of support. This type of thing is best fixed by the hardware maker, which, in this case, is Samsung. Please contact them and ask for ways how to better fine tune the display of your phone.

Problem #6: How to configure Comcast email on Galaxy S6 to use IMAP

Because I do not want to have emails that I send to Trash on my S6 to also be sent to Trash on my Comcast email server so that I am unable receive them on my desktop running Outlook when I get home and start my desktop, I switched my email account on the S6 from IMAP to POP3.

I was advised to do this by Comcast tech support.

My problem now is that I cannot Send any emails from my S6 with the POP3 incoming server setting. So I’ve switched back to IMAP and guess I just have to be careful about not Trashing any email message on my S6 that I may want to receive and read in Outlook on my desktop.

Is it possible to send & receive emails on my S6 with a POP3 incoming server?

Thanks for any help. — Dick

Solution: Hi Dick. As far as we know, Comcast only uses POP for their email service, which is exactly not very convenient for users who access their emails on multiple devices. In order to use IMAP, you have to switch your Comcast email over to IMAP. Switching over to IMAP is easy but if you also need a reference to manually enter the server settings on your device, please refer to this table (taken from Comcast FAQ site):

Recommended
 Only If Needed
Incoming Mail Server – Nameimap.comcast.netimap.comcast.net
Incoming Mail Server – Port Number993 with SSL ON143 with SSL ON
Outgoing Mail Server – Namesmtp.comcast.netsmtp.comcast.net
Outgoing Mail Server – Port Number587 (SMTP)465 (SMTPS)
SSL Encryptioncheckedchecked
AuthenticationComcast email address and Password required

Once you have reconfigured your Comcast email to IMAP, make sure to delete your old Comcast account from your phone and start over.

 


 

Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Coupon Apps That Will Help You Save Money

Over the past two years, grocery store prices have increased drastically. So have stores that offer your basic needs as well. Thanks to smartphone apps, all of that extra money does not need to go flying out of your bank account. Finding coupons and discounts can be a bit time consuming, especially when you’re doing it all manually. But if you’re one of those people that does not mind spending five or ten minutes looking for coupon, you could save yourself a lot of money through a few handy smartphone apps. I’ve handpicked a few apps below:

Coupons.com — This app is the most helpful out of all of the coupon apps I am going to list. From playing around with this app, it seems like all of the coupons are universal coupons. Meaning that you can print off the coupon and use it just about anywhere a retailer carries the product. Most of the coupons in this app are things that I would use just about everyday as well. That said, most of these coupons are actually helpful and aren’t the ones that you will probably never use in your life that you get from a newspaper or something. At the time of this writing, there are 198 coupons available that could potentially save you $330.22.

Coupons — This app is similar to Coupons.com, but it has a few extra features added to it. It will show you the cheapest gas that is near your location. Often the gas prices it shows is extremely accurate. What I’ve noticed is that the gas prices on the app don’t usually update if gas goes up or down by 1- or 2-cents. It will update when there’s a drastic change in gas pricing though. Of course, if you’re looking for a gas pricing app, there are others out there that are extremely accurate and update manually. The Coupons app also shows a bunch of online coupons. So, maybe you want $5 off of a trip to White Castle, just click on the offer and the app will take you to there website where you can claim the coupon. It’s a pretty handy app.

Dining Deals — Lastly we have Dining Deals. A lot of people like to go out to eat, especially after a long day shopping. While that may be common sense, bear with me here. Going out to eat is often expensive, most of the time you find yourself spending a good $20 – $30 on food at a restaurant plus a tip. You can easily reduce that cost by checking out coupons in Dining Deals. While it does not have every restaurant on the planet listed, it certainly has some of the more popular restaurants listed. That said, if you go to one the restaurants listed on the app, you could easily save a good $5 or $10 off of your next meal.

Before downloading any of these apps you should keep in mind that you’re still going to have to cut out coupons yourself. The only thing that these apps do is consolidate coupons around the web and allows you to print them off easily. It makes the process much smoother and saves a lot of time even though you have to cut them out yourself.